APRIL 6, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 03/31/17
EST. PAYOUT : $550 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 56%** (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
68:01
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 83%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 97.53%/P2: 96.91% P3: 92.61%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:22 *Agency Driver Safety as of 11/7/16 **Pat Sat as of 03/24/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
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WHY WE RELAY Cancer has touched many of us in some way. So Medic decided to fight back by raising funds and walking in our local American Cancer Society Relay For Life event. In partnership with Mecklenburg County, let’s take action to help eliminate cancer as a major health problem. At the Relay event, we will take turns walking around the track to raise money and awareness to help the American Cancer Society in their lifesaving mission. Bring the family! Events for children, music, games and foodtrucks are just a few of the events scheduled for this year’s event. Please join our team or make a donation. Saving lives from cancer starts one team, one participant, one dollar at a time.
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SATURDAY, MAY 20 1700 - 0000 FIRST WARD PARK 301 E 7th St., Charlotte, NC 28202
TO REGISTER / DONATE To DONATE, learn more about Medic’s, Relay for Life (RFL) team or, register to walk, visit http://main. acsevents.org/goto/MedicEMS MEDIC SPIRIT Show Medic spirit by walking at this year’s event and wearing a free tee (see Dispatch cover for tee design)! Once you’ve registered, drop by the PR Department (located near CMED; M-F, 0700 - 1700) and pick up a Medic/RFL tee before Wednesday, May 17, 2017.
SEPTEMBER 2014 Not walking but still want a stylish Medic/RFL tee? Donate a $100 or more and get a free Medic/RFL tee. Sizes are limited and will be distributed on a first come, first serve basis. For more information, contact PR at PR@medic911.com
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REQUIRED ATTENDANCE Jeremiah Allen, Josiah Balbuena, Kristi Beaver, Terran Berry, Allison Brinzey, James Camarena, Ryan Clark, Heather Clay, Harley Conrad, Caleb Crum, Laura Dellinger, Jennifer Dollar, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Ruben Echeverry, Dusty Edwards, Dustin Elliott, Jacob Ellison, Matthew Godec, Randolph Goodman, Daniel Graser, Rebecca Hamilton, Mark Hayes, Isabella Hayes, Shannon Helms, Stephen Henry, David Hewitt, Eric Hudspeth, Alyssa Hunsaker, Matt Johnson, Morgan Kettles, Deva Kothandapany, Calvin LaVictoire, John Leopard, Douglas Little, Vashti Lynch, Jim Manning, Mike Moore, Lester Oliva, Sam Pendlay, Susan Pollich, Jason Queen, Alex Raymer, Chris Reazer, Daniel Robertson, Amanda Rothbauer, Bradley Rowland, Ryan Schott, Addison Schroeder, Derek Scott, Ashley Smith, Robert Smith, Heather Teague, David Toney, Maureen Townes, John Wagner, John Wenham, Jessica West, Tonya Whitesides, Andy Williams and Teresa Womble.
PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a March or April class. INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
APRIL 2017
FRI, APR. 14 SUN, APR. 16
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GOOD FRIDAY; ADMIN OFFICE CLOSED EASTER SUNDAY
APRIL INSERVICE FRI, APR. 7 MON, APR. 10 TUE, APR. 11 WED, APR. 12 THU, APR. 13 MON, APR 17 TUE, APR 18
1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
APRIL COMPLIANCE FRI, APR. 7 MON, APR. 10 THU, APR. 13
0800 - 1000 0800 - 1000 1400 - 1600
ASSESSMENT CENTER FRI, APR. 21
0800 - 1700
SAFETY COMMITTEE WED, APR. 19
1000 - 1200
SAFE TEEN SAT, APR. 22
0700 - 1300
For their commitment to excellence at Medic and in the community, please congratulate Medic’s 2017 Stars of LIfe recipients: SHERRI STEELE. Sherri Steele works in Medic’s Billing Services department and is assigned to the Veterans Administration (VA) inventory. Working VA inventory is very tedious and time consuming. According to Sherri’s supervisor, “Sherri should get combat pay for dealing with the most challenging patients and the VA”. Yet, Sherri always goes above and beyond to get a claim paid. She helps Medic patients get their VA claims paid by working with the local hospital medical records departments. Working for Medic for five years and nominated by her department manager, Sherri demonstrates many of Medic’s core values including putting the patient first. She takes the extra steps to educate our patients about their benefits. Sherri deserves to be recognized as a Star of Life because she helps patients in a different way. However different her work may be, it is still important to the patient’s overall well-being. TIFFANY JOHNSON With seven star of life employee nominations, making Tiffany Johnson a 2017 Star of Life awardee was a no brainer. As a Paramedic Crew Chief, Tiffany exemplifies Medic’s mission, “saving a life, to a hand” – both on and off duty. She treats each patient like a family member; with respect and dignity, no matter the nature of the call. Former patients have asked of her because of the excellent care they received from Tiffany. Working for Medic for 17 years, EMS work is more than a job to Tiffany. She believes EMS work is her calling. A mentor to many, her coworker noted, “She has no problem sharing her knowledge and taking time out to help you strengthen your skills to be a better medic”. She will help you in a time of need and handles difficult situations with remarkable patience and admirable tact. Tiffany’s caring spirit doesn’t stop on the ambulance as her service goes beyond Medic. In her off duty time, she serves with a volunteer group of women who have adopted Hunter Woods Nursing Home. RYAN LOWE Ryan Lowe currently serves as a Medic Field Training Officer. As noted by his supervisor, “This is a position he excels at”. Ryan is an exceptional Paramedic whose commitment to professionalism and excellence in medical care is ideally suited to help develop our new employees. A fellow coworker stated that Ryan is “The ideal FTO due to his professionalism and thoroughness.” For 21 years, Ryan has worked at Medic. He takes pride in all that he does and represents the Agency in a positive manner. Similar to Medic’s Purpose Statement, Ryan is “prepared to respond in our community when and where our patients need us”. Supporting Medic’s mission everyday by being2014 an outSEPTEMBER standing role model for all those he trains and works with. Earning the respect of all that he works with, it’s not just Ryan’s professionalism that makes him deserving of this award. Ryan’s commitment and devotion to his family and church are a shining example for all of us to follow.
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ATTENTION MILITARY VETERAN EMPLOYEES The County’s Veterans Services Division of CSS is proud to host the City-County Military Veteran Employee Benefits Briefing on Friday, April 28. The briefing will be held in the auditorium of the Hal Marshall County Services Center (700 N. Tryon St., Charlotte). This event is open to Mecklenburg County and City of Charlotte employees who have served in any branch of the U.S. military (active, reserves or National Guard) or surviving spouses of deceased veterans. Participants will have an opportunity to learn about benefits that they may be eligible to receive. Certified Veteran Service Officers will be present to talk about benefits including VA Healthcare, Service Connected Disability Compensation, Education, VA Home Loans, Dependency Indemnity Compensation, Burial Allowance, Memorial Services and VA Health Insurance. The two Veteran briefings will be held from 8:30-11:30 a.m. and 1-4 p.m. The surviving spouse briefing will be held from noon-1 p.m. RSVP at https://mecklenburgcounty.co1. qualtrics.com/jfe/form/SV_1LdStA1KEHKboJn by April 14. Don’t wait. Seating is limited. If you are not receiving VA benefits or have never been seen by the Mecklenburg County Veterans Services Division, please bring your Veterans Military Separation papers or DD214, if available. If you do not have a copy of the Military Separation papers or DD214, you can complete the request to obtain it when you meet with the Veteran Service Officer. Surviving spouses will also need to bring a copy of the Veteran’s death certificate. If you have any questions, please contact Greg at gregoryg@medic911.com or Veterans Services at 704-336-2102