Dispatch 040215

APRIL 2, 2015

SEAL OF DISTINCTION, EASY EASTER DISH AND MUCH MORE!

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“Welcome to Medic 102. I know we typically stand here and tell you how things are done at Medic. But today, we’ll veer off the treaded path”, Doc Studnek says, as he leans against the white board. “Something happened to me and I thought it would be a great tie-in”…

The other day, I was out with the family. Funny enough, I was participating in the one sport ALL MEN LOVE: shopping. While we were strategizing summer clothing needs and determining players’ salary caps when it came to shoes, my young padawan taps me on the arm and says, “Pops, we should think about purchasing a new computer.”

would buying a new computer be an improvement over the one we currently have?

This is very similar to a question we ask ourselves when we charter a project, at Medic. If we are going to embark in a process to change something, we should be very clear about what results that change will yield. Much like my rejection of “it’s just old” argument, results should be clear and measurable. Will the computer have a faster processing speed? Will it be able to load web pages quicker?

Of course it will. However, the best type of measurement demonstrates process performance BEFORE and AFTER said change. That way, you can see if your improvement actually puts you in a better place, over time.

Now, as an improvement minded person of the family (sort of like Darth Vader and Luke’s dramatic scene in Each charter that’s developed at Medic, needs to have movie six), I replied, “Now why would we want to go at least one outcome that is defined, measurable, can be and do that?” collected and reported. If we cannot define the outcome, how we will know that said change is an improvement?

My young padawan shares, “Because our current com- And MAYBE – something we shouldn’t have started in puter is old, dad.” the first place.

And for my inquisitive friends, like young Jeff... You As we’re walking around the ‘sports arena’, I try and recall when we bought our current computer....

might want to know: we did not buy a new

computer, in the end. I did, however, - It couldn’t have been that long ago. take the kids to Chick-Fil-A. It was - It could not have been more than a few years ago. sufficient consolation.

- Frankly, the kids are able to watch YouTube videos and look at funny cat pictures just fine.

CLASS DISMISSED! Raising his hand, Jeff, the Administration major asks, “Why don’t you put some more memory in that dinosaur, Doc?” “Because I like OLD dinosaurs, Jeff,” Doc Studnek remarks…

So, the “it’s old” argument wasn’t selling me on the need for change. What I really wanted to know was: how

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medic911.com

As previously noted, the latest Performance Pay Tracking Period began on March1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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How do you know you have one of the best HR and Wellness Teams? Well, for the third consecutive year, Medic is awarded the “Work-Life Seal of Distinction� from the Alliance for Work-Life Progress. An arm of the WorldatWork global organization, Work-Life Progress is dedicated to attracting, motivating and the retention of an engaged and talented workforce.

The Seal of Distinction is awarded to companies that excel in HR development and implementation strategies. These strategies include employee benefits, support and quality of work-life balance.

Also, look for insightful items from your Wellness Team, in 2015. The Team will continue to roll out programs on nutrition, fitness and stress management.

For more information, please contact Linda Henley at lindah@medic911.com or 704-943-6089.

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medic911.com

Easter is this Sunday. With our busy schedules, sometimes, we need a little inspiration to make family dinner memorable.

Here’s a recipe that may help you create an (easy) impressive Easter gathering.

For other easy and impressive Easter dishes, visit vikalinka. com

POTATOES A LA RUSSE Ingredients: Potatoes, 4-5 medium Onion, 1 medium Mushrooms, 1/2 cup Parsley, 4-5 sprigs Creme Fraiche or Sour Cream Butter, 3 tbsp.

Salt and Pepper Cheese, Parmesan or Pecorino Preheat your oven to 350F/180C. Butter an oven proof dish and set aside. Heat your non-stick frying pan and melt a tablespoon of butter into it. I can already predict that people will want to substitute butter with oil or margarine and I am going to stop you in your tracks. Don’t do it! Butter is where your flavour comes from. Don’t mess with perfection!

Slice you potatoes (not too thin) and fry them in batches until golden, season with salt and pepper. Take them off the heat once they are nicely colored even if they are still hard on the inside, we will bake them later till doneness.

Now slice the mushrooms and fry them in the same pan over a medium heat adding more butter and seasoning them with salt and pepper. Chop up your parsley and sprinkle all over mushrooms and cook 2-3 min. longer until all the liquid from the mushrooms evaporates. Set aside.

Slice the onions and fry them as well. Now all of your ingredients are ready for layering.

SEPTEMBER 2014

The layering of this dish is very similar to lasagne, so I am confident you will master it. First arrange your slices of potatoes on the bottom of your dish and scatter onions on top of them.

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APRIL COMPLIANCE Thu, Apr 2 0800 - 1200 Wed, Apr 8 0800 - 1200 Fri, Apr 17 1300 - 1700 Tue, Apr 21 1300 - 1700 Sat, Apr 25 1600 - 2000 APRIL IN-SERVICE Tue, Apr 21st Wed, Apr 22 Thu, Apr 23 Fri, Apr 24 Mon, Apr 27

Wed, Apr 29

Thu, Apr 30

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

REQUIRED ATTENDANCE Josiah Balbuena, Kristi Beaver, Terran Berry, Johnathon Bobbitt, Allison Brinzey, Amanda Burdette, Steven Cimijotti, Heather Clay, Harley Conrad, Laura Dellinger, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Shannon Helms, David Hewitt, Robin Houser, Eric Hudspeth, Matt Johnson, Vashti Lynch, Jim Manning, Mike Moore, Edmund Naumann, Lester Oliva, Sam Pendlay, Susan Pollich, Robert Ramsey, Alex Raymer, Bradley Rowland, Ryan Schott, Derek Scott, Ashley Smith, Misty Swaringen, Heather Teague, David Toney, Maureen Townes, Andrew Tucker, John Wagner, Sarah Walsh, Jessica West, Tonya Whitesides, Andy Williams, Teresa Womble and Andrew Wooten.

APR 5

PLEASE NOTE: If your Annual Performance Review was in March and you did not attend the March class, you must contact Amy Broughton to attend a April class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN

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THU

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2 COMPLIANCE 0800 - 1200

APR 2015 FRI

SAT

3

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ADMIN OFFICE CLOSED GOOD FRIDAY

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8 COMPLIANCE 0800 - 1200

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17 COMPLIANCE 1300 - 1700

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21 COMPLIANCE 1300 - 1700

22 IN-SERVICE 1200 - 1600

23 IN-SERVICE 1000 - 1400

24 IN-SERVICE 0800 - 1200

25 COMPLIANCE 1600 - 2000

29 IN-SERVICE 1200 - 1600 1800 - 2200

30 IN-SERVICE 1800 - 2200

IN-SERVICE 1000 -1400 26

27 IN-SERVICE 1200 - 1600 1800 - 2200

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Please take a few minutes and review this CMC University request: If the Triage Nurse at CMC University directs your patient(s) to Triage, please take the patient to the Registration Line. While assisting your patient(s), please note the following: 1. You DO NOT have to stay with the patient.

2. Giving a report to the Triage Nurse DOES NOT put the patient in the system.

3. Placing a patient, who is not registered in a chair at Triage, will delay their time for treatment.

4. Any immediate patient concerns should be addressed to the Triage Nurse.

For more information, please contact Bob Francis at bobf@medic911.com or 704-943-6251.

SEPTEMBER 2014

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Tammy Wesley-Scott Reunion Medic Employees: Rebecca Hamilton and Pamela Jackson.

Joseph Rankin Reunion Medic Employee: Mike Sheriff