MARCH 30, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 03/24/17
EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 56%
(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:51
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 82%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 97.52%/P2: 96.75% P3: 92.32%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:33** *Agency Driver Safety as of 11/7/16 **P1 as of 03/03/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
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PATIENT REUNION; ROBERT McCORKLE Robert McCorkle, a former Medic patient, is beyond thankful to the crew members and dispatcher that helped save his life: Eric Hudspeth, Kate Spitzmiller, Tabaitha Ritter and Tracy Martin. Robert was able to make a full recovery and enjoyed Thanksgiving dinner with his family because of the great work that Medic employees do every day. Thank you for all you do! For more information on Patient Reunions, contact Lester at lestero@ medic911.com.
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SEPTEMBER 2014
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REQUIRED ATTENDANCE Jeremiah Allen, Josiah Balbuena, Kristi Beaver, Terran Berry, Allison Brinzey, James Camarena, Ryan Clark, Heather Clay, Harley Conrad, Caleb Crum, Laura Dellinger, Jennifer Dollar, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Ruben Echeverry, Dusty Edwards, Dustin Elliott, Jacob Ellison, Matthew Godec, Randolph Goodman, Daniel Graser, Rebecca Hamilton, Mark Hayes, Isabella Hayes, Shannon Helms, Stephen Henry, David Hewitt, Eric Hudspeth, Alyssa Hunsaker, Matt Johnson, Morgan Kettles, Deva Kothandapany, Calvin LaVictoire, John Leopard, Douglas Little, Vashti Lynch, Jim Manning, Mike Moore, Lester Oliva, Sam Pendlay, Susan Pollich, Jason Queen, Alex Raymer, Chris Reazer, Daniel Robertson, Amanda Rothbauer, Bradley Rowland, Ryan Schott, Addison Schroeder, Derek Scott, Ashley Smith, Robert Smith, Heather Teague, David Toney, Maureen Townes, John Wagner, John Wenham, Jessica West, Tonya Whitesides, Andy Williams and Teresa Womble.
PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a March or April class. INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
APRIL 2017
FRI, APR. 14 SUN, APR. 16
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GOOD FRIDAY; ADMIN OFFICE CLOSED EASTER SUNDAY
APRIL INSERVICE TUE, APR. 4 WED, APR. 5 THU, APR. 6 FRI, APR. 7 MON, APR. 10 TUE, APR. 11 WED, APR. 12 THU, APR. 13 MON, APR 17 TUE, APR 18
1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
APRIL COMPLIANCE TUE, APR. 4 WED, APR. 5 THU, APR. 6 FRI, APR. 7 MON, APR. 10 THU, APR. 13
0800 - 1000 0800 - 1000 1400 - 1600 0800 - 1000 0800 - 1000 1400 - 1600
ASSESSMENT CENTER FRI, APR. 21
0800 - 1700
SAFETY COMMITTEE WED, APR. 19
1000 - 1200
SAFE TEEN SAT, APR. 22
0700 - 1300
PELVIC BINDERS PILOT TEST The aim of this study is to test if complications occur from placement of a pelvic binder, and we are well on our way to discovering the answer. Here is a quick reminder of the inclusion criteria: >18 YOA, high energy mechanism of injury, Priority 1 trauma and high likelihood of a pelvic fracture. Remember that pelvic fractures will most likely not present with pelvic instability. So far, you have enrolled 31 patients into this study, many of whom
had pelvic or hip fractures. About half of these patients have been randomized to receive placement of a pelvic binder. None of those patients have had any skin compromise or other complications, as a result of binder use. Great work, everyone! Thank you for your participation in this study and as we move forward, If you have any questions, contact Malcolm Leirmoe at malcolml@ medic911.com or Allison Infinger at allisoni@medic911.com.
UNCC EMS MANAGEMENT TOUR Students from UNC Charlotte EMS Management Institute got a behind the scenes look at Medic. Operations Supervisor, John Stroup and Education Quality Specialist, Jay Black gave these EMS leaders a personalized tour of the 911 Center, Simulation Center and one of our newest ALS ambulances.2014 SEPTEMBER To learn more about the EMS Management Institute Certificate please visit: http://continuinged.uncc.edu/public/category/courseCategoryCertificateProfile.do?method=load&c
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VitaMin Vital health information in a minute
Rev up your metabolism It’s time to take a new look at losing weight and maintaining a healthy weight. It’s not just about jumping from one diet to the next (and gaining back most of the weight). If you want to improve your health for the long run, focus on giving your metabolism a boost instead. Metabolism is the process your body uses to turn food into energy. It’s all about burning calories – and how effectively your body does that. Speeding up your metabolism burns calories faster, both during exercise and while you’re at rest. Whether your body’s metabolism happens to be fast or slow, you can take steps to help make it work for you. Try these tips.
Breakfast power
Strength training
Start the day with a healthy balance of fruits, vegetables, whole grains and lean protein. Skipping meals slows down metabolism because without food your body will conserve energy and burn fewer calories.
Muscles burn more calories than fat. The more lean muscle you have, the more calories you burn – even while at rest. That’s why lifting weights is a great way to maximize your metabolism. Get started with the basics.
Metabolism-boosting foods Charge up with foods that can help your metabolism.
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Legumes (beans, peas, chickpeas, lentils) can help speed up metabolism and slow down fat storage. When your body works hard to digest fiber, metabolism increases as a result.
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Spicy peppers (green or red chili peppers) can produce a temporary boost in metabolism after you eat. The heat you feel when eating spicy foods kicks your metabolism up a notch, too.
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Shellfish (shrimp, crab, lobster, oysters, scallops) are a good source of iron. A diet rich in iron is important when you’re trying to build muscle.
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Push-ups, sit-ups and pull-ups Resistance bands Hand weights Yoga or tai chi
Drink water Staying hydrated is good for your health and can also help with weight loss. Drinking enough water replenishes the body and helps your metabolism. How much is enough? Pay attention to your urine color. Pale and clear means you’re well hydrated.1
Source: 1. American Heart Association. “Staying Hydrated – Staying Healthy.” http://www.heart.org/HEARTORG/HealthyLiving/PhysicalActivity/FitnessBasics/Staying-Hydrated---Staying-Healthy_ UCM_441180_Article.jsp#.Vx--AfkrKUm (last reviewed/updated June 25, 2015) This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice before undertaking a new diet or exercise program.
All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only.