MARCH 24, 2016
medic911.com
facebook.com/MeckEMS
@MecklenburgEMS
PHILLIP O’BERRY HS
Dear Mian Baker and Kelly McCarthy, Medic Paramedics I wanted to thank you for responding to my mom’s 911 call early this morning, Janet Fuhrman. Words cannot express how thankful we are for the medical care and compassion you demonstrated with her. You both went above and beyond your duties to get her stable and comfortable. She spoke so highly of you both. I was humbled by your humanity to shower her, clean up the mess and start a load of dirty laundry. The note on the paper towel brought me to tears: one because I was so sad for my mom on all levels :(. And two, for ALL that you ladies did for her last night. I was just so grateful and appreciative. THANK YOU - THANK YOU for all you do for our community!! You are true heroes. - Cathy Schrader
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For more info on this or other patient correspondences, please contact Lester Oliva at lestero@medic911.com
medic911.com
As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient”
SEPTEMBER 2014
2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
medic911.com
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BACON APPLE TART Serves 4 as a side
• 1 pre-made puff pastry sheet, thawed (I use Trader Joe’s puff pastry) • 2-3 apples, peeled, cored, and sliced (I used 3 medium sized pink lady apples) • 4 slices of bacon cooked almost completely • About 2 oz of cream cheese or lite cream cheese • 1 to 2 tablespoons real maple syrup INSTRUCTIONS Preheat oven to 375 Line baking sheet with parchment paper Place puff pastry sheet on baking sheet with parchment paper and spread cream cheese over it. Leaving a crust with no cream cheese. Layer apples on top of cream cheese. Bake tart (without bacon) in oven for approximately 15 min. Meanwhile, cook bacon until almost the desired crispiness you like it. About 5 minutes before the tart is done - take out of the oven and crumble bacon on top. Drizzle with 1 to 2 tablespoons of real maple syrup. Continue to cook the tart until apples are soft and pastry is golden. Approximately 5 more minutes. For more infor and photo credit, visit theluckypennyblog.com
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medic911.com
Shane Anaya
SEPTEMBER 2014
medic911.com
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APRIL COMPLIANCE Tue, Apr 5 1400 - 1800 Wed, Apr 6 0800 - 1200 Fri, Apr 8 1200 -1600 Mon, Apr 11 0800-1200 Thu, Apr 14 1400 - 1800 Sat, Apr 16 1600 - 2000
REQUIRED ATTENDANCE
APRIL INSERVICE Tue, Apr 5 1000 - 1400 Wed, Apr 6 1200 -1600 Thu, Apr 7 1000 - 1400 Fri, Apr 8 0800 - 1200 Mon, Apr 11 1200 - 1600 1800 - 2200
Jeremiah Allen, Josiah Balbuena, Kristi Beaver, Terran Berry, Allison Brinzey, James Camarena, Ryan Clark, Heather Clay, Harley Conrad, Caleb Crum, Laura Dellinger, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Ruben Echeverry, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Heidi Heimer, Shannon Helms, David Hewitt, Yvette Hilgers-McKary, Robin Houser, Eric Hudspeth, Matt Johnson, Calvin LaVictoire, Vashti Lynch, Jim Manning, Mike Moore, Edmund Naumann, Lester Oliva, Sam Pendlay, Susan Pollich, Robert Ramsey, Alex Raymer, Amanda Rothbauer, Bradley Rowland, Ryan Schott, Addison Schroeder, Derek Scott, Ashley Smith, Robert Smith, Misty Breeden, Heather Teague, David Toney, Maureen Townes, John Wagner, John Wenham, Jessica West, Tonya Whitesides, Andy Williams, Teresa Womble, Andrew Wooten and William Yokeley
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medic911.com
APRIL INSERVICE, CON’T Wed, Apr 13 1200 - 1600 1800 - 2200 Thu, Apr 14 0800 - 2200
PLEASE NOTE: If your Annual Performance Review was in March and you did not attend class, you must contact Amy Broughton to attend a April class.
INFORMATION UPDATES
• Please register for your Corporate Compliance
Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
SUN
3
10
MON
4
11 COMPLIANCE 0800 - 1200
TUE
5 COMPLIANCE 1400 - 1800
6 COMPLIANCE 0800 - 1200
INSERVICE 1000 - 1400
INSERVICE 1200 - 1600
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13 INSERVICE 1200 - 1600 1800 - 2200
INSERVICE 1200 - 1600 1800 - 2200 17
18
WED
SAFETY COMM MTG 1000 - 1200
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20
THU
7 INSERVICE 1000 - 1400
APR 2016 FRI
SAT
1
2 SAFE TEEN CVOC 0730 - 1730
8 COMPLIANCE 1200 - 1600
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INSERVICE 0800 - 1200 14 COMPLIANCE 1400 - 1800
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16 COMPLIANCE 1600 - 2000
22 ASSESSMENT CTR 0800 - 1700
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INSERVICE 1800 - 2200 21
MEDPAT 0900 - 1400 24
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LARRY BILLOTTO
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RAY KIRBY
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LUIS BARRERA
SEPTEMBER 2014 For their outstanding service to MEDIC and to the community, please congratulate the 2016 STARS OF LIFE recipients
medic911.com
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Mecklenburg County cordially invites you to the ground-breaking of MEDIC’s new headquarters. Light refreshments following program.
TUESDAY, APRIL 19, 2016 9AM 4301 WILKINSON BLVD CHARLOTTE, NC To RSVP for this event, please click here. Or visit medic911.com, Public Relations, MEDIC New Headquarter Ground Breaking Event