MARCH 23, 2017
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PERIOD 3 (03/1/17 - 06/30/17) WEEKLY RESULTS THRU’ 03/17/17
EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 57%
(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
67:30
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 83%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 98.00%/P2: 97.05% P3: 93.96%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:33** *Agency Driver Safety as of 11/7/16 **P1 as of 03/03/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
medic911.com
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ETHAN HARRISON Please join Corinne Walser in congratulating Telecommunicator Ethan Harrison for receiving a scholarship to attend the Navigator Conference in New Orleans April 12-14! This is an exciting opportunity for Ethan to participate in conference classes and seminars.
CONGRATULATIONS ETHAN! Thank you for the work you do at Medic! To learn more about the conference Ethan is scheduled to attend, visit emergencydispatch.org For more information on this announcement, contact Corinne at corinner@medic911.com
Ethan will also participate in a telecommunicator podcast interview called “Within the Trenches”.
FOX NEWS TOUR Fox News Producers took a tour of Medic last month. Impressed by what’s done in the field and behind the scenes, the producers seemed to find the training dummies in the Sim Center particularly fascinating. Keeping the media’s eye on Medic is one of PR’s goals. So, look for more stories like this in upcoming Dispatches.
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VitaMin Vital health information in a minute Photo: Christopher Testani
BAked TilApiA wiTh GArlicky Green BeAns And roAsTed ToMAToes yield: serves 4 (serving size: 1 fillet, 2 tomato halves, and 3/4 cup green beans) Total time: 48 minutes
Ingredients 4 plum tomatoes, halved lengthwise Cooking spray 3/4 teaspoon kosher salt, divided 1/2 teaspoon freshly ground black pepper, divided 1 tablespoon olive oil 2 garlic cloves, thinly sliced 12 ounces green beans, trimmed 1/4 cup canola mayonnaise 2 teaspoons fresh lemon juice 1-1/2 teaspoons chopped fresh tarragon 1 teaspoon Dijon mustard 4 (6-ounce) tilapia fillets 1/3 cup panko (Japanese bread crumbs) 8 lemon wedges
Source: Printed with permission of Cooking Light, March 2015
Preparation 1. Preheat oven to 500° F. 2. Place tomatoes, cut sides up, on a foil-lined baking sheet coated with cooking spray. Coat tomatoes with cooking spray; sprinkle evenly with 1/4 teaspoon salt and 1/4 teaspoon pepper. Bake at 500° F for 5 minutes. 3. Reduce oven temperature to 450° F (do not remove pan from oven). Combine 1/4 teaspoon salt, oil, garlic and green beans on a large piece of foil; toss to coat. Fold foil over, and seal tightly to form a packet. Place packet on baking sheet with tomatoes; bake at 450° F for 20 minutes. 4. Combine mayonnaise, lemon juice, tarragon, and Dijon mustard in a bowl, stirring with a whisk. Sprinkle fillets evenly with remaining 1/4 teaspoon salt and remaining 1/4 teaspoon pepper. Spread mayonnaise mixture evenly over one side of fillets. Top evenly with panko, and coat with cooking spray.
5. Remove pan from oven. Move tomatoes and packet to one side of pan. Arrange fillets on other side of pan. Bake at 450° F for 6 minutes. Turn broiler to high (do not remove pan from oven). Broil 3 minutes or until panko is golden and fish flakes easily when tested with a fork. Serve with green beans, tomatoes and lemon wedges.
Nutritional information Amount per serving Calories: 297 Fat: 10.6 g Saturated fat: 1.5 g Monounsaturated fat: 5.7 g Polyunsaturated fat: 2.5 g Protein: 37 g Carbohydrate: 14 g Fiber: 4 g Cholesterol: 85 mg Iron: 2 mg Sodium: 608 mg Calcium: 65 mg
SEPTEMBER 2014 All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only. medic911.com 5 893408 03/17 © 2017 Cigna. Some content provided under license
REQUIRED ATTENDANCE Jeremiah Allen, Josiah Balbuena, Kristi Beaver, Terran Berry, Allison Brinzey, James Camarena, Ryan Clark, Heather Clay, Harley Conrad, Caleb Crum, Laura Dellinger, Jennifer Dollar, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Ruben Echeverry, Dusty Edwards, Dustin Elliott, Jacob Ellison, Matthew Godec, Randolph Goodman, Daniel Graser, Rebecca Hamilton, Mark Hayes, Isabella Hayes, Shannon Helms, Stephen Henry, David Hewitt, Eric Hudspeth, Alyssa Hunsaker, Matt Johnson, Morgan Kettles, Deva Kothandapany, Calvin LaVictoire, John Leopard, Douglas Little, Vashti Lynch, Jim Manning, Mike Moore, Lester Oliva, Sam Pendlay, Susan Pollich, Jason Queen, Alex Raymer, Chris Reazer, Daniel Robertson, Amanda Rothbauer, Bradley Rowland, Ryan Schott, Addison Schroeder, Derek Scott, Ashley Smith, Robert Smith, Heather Teague, David Toney, Maureen Townes, John Wagner, John Wenham, Jessica West, Tonya Whitesides, Andy Williams and Teresa Womble.
PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a March or April class. INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
APRIL 2017
FRI, APR. 14 SUN, APR. 16
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GOOD FRIDAY; ADMIN OFFICE CLOSED EASTER SUNDAY
APRIL INSERVICE TUE, APR. 4 WED, APR. 5 THU, APR. 6 FRI, APR. 7 MON, APR. 10 TUE, APR. 11 WED, APR. 12 THU, APR. 13 MON, APR 17 TUE, APR 18
1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
APRIL COMPLIANCE TUE, APR. 4 WED, APR. 5 THU, APR. 6 FRI, APR. 7 MON, APR. 10 THU, APR. 13
0800 - 1000 0800 - 1000 1400 - 1600 0800 - 1000 0800 - 1000 1400 - 1600
ASSESSMENT CENTER FRI, APR. 21
0800 - 1700
SAFETY COMMITTEE WED, APR. 19
1000 - 1200
SAFE TEEN SAT, APR. 22
0700 - 1300
To:
All Employees
From: Tony Pattillo, Operations Manager Date: March 17, 2017 Re:
Promotion Announcement
It is with great pleasure to announce the promotion of John Stroup to the position of Operations Supervisor. A native of Mecklenburg County, John started out as a volunteer firefighter with Robinson VFD in 1993. In 1995, he attended EMT-Basic school while a senior in High School. In 1997, John became a member of North Meck Rescue Squad and the Huntersville Fire Department. John started working at Medic in 1999. He successfully completed EMTParamedic school at the Center for Prehospital Medicine and went on to attended the EMS Management Institute at UNCC. During his 18 years at Medic, he has served as a Crew Chief, a FTO (for 10 years) and a Relief supervisor (for the last 5 years). Excited about his future as a full-time supervisor, John looks forward to working with everyone to help ensure Medic remains a world leader in prehospital medical care. Please join me in congratulating John on his promotion to Operations Supervisor.
SEPTEMBER 2014
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FEBRUARY COMMENDATIONS Maxwell Adams (2), Jose Aguilar-Castillo, Anna Ailstock, Jeremiah Allen (3), Dakota Anaya, Shane Anaya, Elizabeth Ansley-Fisona, Benjamin Astrike, Jacob Atkinson, Daniel Baffaro, Jeff Bailey, Lester Bailey (2), Mian Baker (4), Josiah Balbuena (2), Daniel Baltimore, Joshua Baun (3), Jose Beard, Cameron Beaver, Stephanie Benson, Andrew Berger (3), Lukas Biebinger (2), Kyle Bielan, Robert Bivens (3), Jay Black, Scott Blair, Andrew Blevins, Scott Bodien, Max Bolgrin (2), Daniel Boyer (2), Thomas Brake III (4), Angela Breeden-Alvarez, Nickolas Bringolf, Veronica Brittain (2), Jacob Brod, Landrel Brown, Lee Brown, Tanaya Bryels, Paul Burns, Tabitha Byers, James Cail, Matthew Campbell, Michael Campbell, Kristin Carriker, Anne Carter, Kevin Carter, William Carter, Treven Cherry, Carrie Church, Meghan Clark, Ryan Clark (2), Kacey Cline, Cory Colvin, Michael Conklin (2), Harley Conrad III, Curtis Cooper, Katherine Cornelius, Rebecca Crone, Meagan Crowson, John Crunk, Ashley Cummings, Katherine Currin, Norman Daye, Matthew Deedrick, Laura Dellinger, Jennifer Dollar (3), David Dombo (2), Gabriel Donaldson, Mariann Earwood, Ruben Echeverry, Yolanda Edmonds (2), Dustin Edwards, Tiffany Effinger (2), Alan Elam (2), Shawn Elliott, Jacob Ellison, Donald Eslick, Cheryl Eudy, Robin Farrar, Nicholas Fiedler (2), John Fisher (5), Stephanie Fisher, Miguel Flechas (3), Marshall Fletcher (4), Scott Forbes (8), Jenna Galanti, Elijah Gamble, David Garber, Lindsay Garrison, Dena Gaston (2), Robin Geck, Daniel Geis, John Gibson, William Gibson (2), Joseph Gilchrist, Jeffrey Glenn (2), Noah Godbey, Matthew Godec, Rogelio Gomez, Jose Gonzalez, Julio Gonzalez (2), Jacob Gooden, Robert Graf, Rheba Graham-James (3), Daniel Graser, Mali Green, Michael Grisanti, Daniel Hagemeyer (2), Eric Hall, Rebecca Hamilton, Robert Hanna, Russell Harrell, Brittany Harris (2), Rebekah Hart-O’Sullivan, Stephen Hayes, Alyssa Head, Nicholas Heasley, Shannon Helms (4), Matthew Hestwood, David Hewitt, Samantha Hiott, David Hodnett, Nicolette Hodnett, Aaron Hopping, Samuel Hord (2), Charles Horne (3), Kathy Houston (3), Nicholas Howard, Audrey Hunt (2), Bobbi Hurst, Andrew Isolano (2), Christy Iyoob (2), Pamela Jackson, Matthew Johnson, Tiffany Johnson, Samuel Jones, Trueman Jones (2), Casey Jordan, Catherine Jordan, Austin Joseph, Jeffrey Karll, Angela Kaufman (2), Elizabeth Kennedy, Allison Kerley (2), Shawn Kerley, Mark Kern, Shawn Kersey (2), David Kilguss, Eric Koelbl, Jonathan Konecny (2), Jacob Konigseder, Deva Kothandapany (3), Robin Lamb (5), Jackson Langevoort (3), Calvin LaVictoire, Shellye Ledbetter, Erin Lee, Lakisha Lee, Lance Lee, Amy Leirmoe, Malcolm Leirmoe, John Leopard (2), Jeffrey Lineberger, Kenneth Lockard, Nicholas Lommerse, Danielle Louis, Ryan Lowe, Vashti Lynch, Michael Macho (3), John MacIntosh (2), Karim Mahmoud, Jordan Mains, Elizabeth Maki, Timothy Marshburn, Zachary Marshburn, Ronald Martin (2), Tracy Martin (3), Courtenay Martinsen, Recarla Massey, Craig McAllister, Anna McCarley (2), Gabriel McGaha, Adrianne McGinnis, Robert McKenzie, Randall McKown, Milan Merges, Veronica Michaelis (4), Brian Miller, Casey Miller (2), Danielle Miller, Michael Miller, David Moore, Michael Moore, Victoria Moore, Rebecca Morelos, Eric Morrison, Thomas Muhammad, Brian Murphy, Jeremy Murphy, Kenneth Murray, Arthur Nolan (2), Christopher Noll, Rebecca Norris (4), Tyler North, Savannah Nunnery, Timothy O’Connell (2), Lester Oliva, Chance Osborne, Karl Ottesen (2), Donald Overcash (2), Ethan Parker, Macon Parker (2), Christopher Peet, Gabrielle Pegram, Albert Pendlay, Aaron Peppel, Alexis Perkel, Jeffrey Perkel, Amelia Pethel, David Phillips, Christopher Pinto, Howard Pittman, Susan Pollich, Michael Pomeroy (3), Thomas Porcelli, Heber Portela Da Rosa, Ryan Powell, Ian Priola, Roberto Rabell, William Ramsey (2), Marcus Ray (2), Christopher Reazer (2), Helen Reed, Keisha Rhine, Adamo Riascos (2), Lucius Rice, Brandis Ridenhour (8), Michael Rider, Mary Rimmer (2), Scott Rinehults (3), Jose Rivera, Gary Rizzo, Toby Robinson, Amanda Rothbauer, Justin Rowe, Bradley Rowland (4), Robin Roy, Bryan Rucker, Emil Ruiz, John Ryan (2), Jeremiah Ryle, Michael Santeramo, Michael Schmidt, Ryan Schott, Addison Schroeder, Amanda Scoggin, Derek Scott, Benjamin Shaw, Kyle Sheehan, Karen Sherard (2), Michael Sherriff, Brian Shimberg, Mary Shockley, Jacob Shope, Aaron Shreffler (2), Don Shue (2), Christopher Simmons, Thomas Slack, Jennifer Slagle, Andrew Smith, Ashley Smith (2), Brian Smith, Heather Smith (4), Lindsay Smith (2), Robert Smith, Stacen Smith (2), Jordan Sneed, Christopher Somerset, Christopher Sowers (2), Kathleen Spitzmiller, Ian Starkey (3), Gene Starnes, Christina Stauber, Matthew Stegall (2), Richard Steinbroner (3), Joshua Stiller, Michael Stratton, Mark Strother, Jason Swick, Jeffrey Thompson, Sr., David Toney (3), Alexsandra Torres, Kayla Troast, Gregory Truesdell, Douglas Valot, Charles Voglewede (2), Shane Walcott, Michael Walker (3), Kiara Warren, Janeice Washington, Nichole Washington, Rebecca Wearmouth, Matthew West, Jennifer White, Tonya Whitesides, James Wilkinson, Andrew Williams, Jeffrey Williams, Travis Williams (2), Colby Willison (2), Alfred Wilson (2), Sheridan Wilson, Jonathan Wise, Joan Wisham (2), Jesse Wolfram, Wilson Woods, Heidi Wozniak, Thomas Wright and Christopher Zornow.