Dispatch 031915

MARCH 19, 2015

FEBRUARY COMMENDATIONS, APRIL COMPLIANCE AND MUCH MORE!

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@MecklenburgEMS

Change is a fact of life.

Intentional change is a choice.

part of change. And at Medic, we have an opportunity to roll up our sleeves and do the work.

Recognizing that execution is the most difficult part of improvement, we’ve won half the battle. We have a set of tools that help us move projects through our orgaWe can, individually (or as an agency) allow change to nization. With these tools, we can realize our expected happen around us. Or we can take control and man- change. Make it happen, if you will. age change. By choosing to manage change, we are allowed the opportunity to be proactive rather than re- In the coming weeks we will discuss the timing of a active. At Medic, we use a set of tools to help plan the project, how we use a charter to better understand the scope of a project, discuss the use of cross functional change that will occur in our organization. work teams and talk about how we react when change Over the course of this series of articles we have dis- happens to us. cussed some of these tools, specifically our strategic planning process and a method we use to transform As always, if you have questions or topic suggestions, ideas into projects (pull cards). These concepts are just please email Tiffany at tiffanya@medic911.com. the beginning of our quest to review/change management process. For example, strategic objectives offer us CLASS DISMISSED! focus and direction. Pull cards take ideas and formulate them into a strong foundation for a project.

Good morning, I’m Doc Studnek. This is the Learning Lab, Medic 102.

However, change isn’t easy. It’s HARD, mind-grueling, ‘roll up your sleeves’, type of work.

“What type of work, works best for an organization like ours?”, Elizabeth, a cardiac med student inquires.

“Great question”, Doc Studnek smiles. It is often said that it takes three things for organizational improvement: 1. Will 2. Ideas 3. Execution At Medic, we have the will to improve how we do are work. We are constantly striving to improve. Ideas, as we have mentioned before, are plentiful. However, execution is where the rubber meets the road; it’s the hard

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As previously noted, the latest Performance Pay Tracking Period began on March1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Date: March 12, 2015 To: All Agency Paramedics From: Jim Lockard, Education Quality Specialist Reference: 2015 North Carolina Paramedic Competition Medical Services is currently accepting letters of interest for Paramedic teams to represent the Agency at the annual Regional paramedic competition sponsored by the North Carolina Office of EMS. The regional competition will be held July 17th. A first place finish at the regional competition secures a spot at the state paramedic competition held at the state EMS conference in Greensboro in October, 2015.

Historically Medic has sponsored 2 teams for regional competition. If there is greater interest, an inhouse competition will be held in April, 2015 to determine the 2 top teams. The winning team(s) will represent the Agency at the regional competition with the second place team included if regional positions are available.

The team winning the regional competition will advance to the final competition in Greensboro. Medic will sponsor any Agency team(s) moving on to the state competition.

Qualifying criteria include: • Team members must be locally credentialed Paramedics with Mecklenburg EMS Agency.

• The team must be available to travel to the regional site on 7/17/15. This may require taking time off or switching days.

• The team must be available to travel to Greensboro on 10/4/15 for the final competition, if selected. ***Time associated with any required internal run off and participation in the regional competition is voluntary and will not be paid time.

The deadline for entries is April 17, 2015.

Please forward any questions or letters of interest to Jim Lockard (704)943-6144 or jiml2@medic911. com.

Thank you and good luck.

Whose got the shiniest, cleanest trucks around?... WE DO! Medic trucks are currently being detailed; two per week.

We’re starting with the oldest trucks first. But Gary promises that they’ll be prettier than <<insert your own pretty thoughts here>> when they return from our vendor.

For more information about our Medic’s trucks detailing, please contact Gary Moore at garym@medic911.com or

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Due to the reorganization, the contact number regarding reporting red flags was changed in policy 7.1 Identity Theft and Information Breach in the Employee Handbook. The phone number was changed to 704-943-6220 to report immediate privacy issues to the Red Flag Response Team.

For more information, please contact Jackie Manley at jacklynm@medic911.com or 704-943-6085.

Maxwell Adams, Shane Anaya (3), Tammy Anderson (2), Benjamin Astrike (4), Daniel Baffaro, Barry Bagwell, Jeff Bailey, Lester Bailey, Josiah Balbuena (4), David Barbato, Jason Barr (2), Amber Barrera, Luis Barrera, Joshua Baun (3), Kristi Beaver, Kariena Bernesser, Terran Berry, Lukas Biebinger, Robert Bivens, Scott Blair (2), Nina Bost (2), Thomas Brake, Angela Breeden-Alvarez, Nickolas Bringolf, Allison Brinzey (2), Lee Brown, Paul Burns, James Cail, Matthew Campbell (2), Michael Campbell (2), Renee Canup, Anthony Carriker (2), Kristin Carriker, Anne Carter, Kevin Carter (2), Steven Cimijotti, Edward Clay (2), Carrie Cole, Cory Colvin, Michael Conklin, Curtis Cooper, Dale Cordice, Katherine Cornelius, Patrick Crane (2), Jason Crump (2), Ashley Cummings (4), Katherine Currin, Waldy DeArmas, Matthew Deedrick, Kennedy Deese, Gabriel Donaldson, Patricia Dowbiggin (2), Michael Dudkowski Jr (3), Ashley Duncan (2), Mariann EarwoodHackert (2), Yolanda Edmonds (2), Alan Elam, Jacob Ellison, Cheryl Eudy, Nicholas Fiedler, John Fisher (2), Miguel Flechas (2), Jenna Galanti, Dena Gaston (2), Robin Geck, Daniel Geis, John Gibson (2), William Gibson (2), Jennifer Gilmore, Ralph Giuliano (2), Jeffrey Glenn (2), Noah Godbey (5), Jose Gonzalez, Julio Gonzalez, Mali Green, Eric Hall (2), Jason Harbert (4), Russell Harrell, Benjamin Harris, Brittany Harris, Rebekah Hart-Oâ&#x20AC;&#x2122;Sullivan, David Hawks, Stephen Hayes (2), Nicholas Heasley (2), David Hewitt, Nicolette Hodnett, James Hoffman, Samuel Hord, Kathy Houston, Eddie Howard, Nicholas Howard (2), Stacey Hughes (2), Audrey Hunt (3), John Hunt (2), Brendan Hutson (2), Andrew Innerfield (2), Christy Iyoob (2), Pamela Jackson (2), Matthew Johnson (2), Tiffany Johnson, Samuel Jones (2), Casey Jordan (2), Catherine Jordan, Jeffrey Keith, Chad Kennedy, Elizabeth Kennedy, Shawn Kerley, Mark Kern, Shawn Kersey (2), Scott King (2), Siobhan Klass (6), Eric Koelbl (2), Jonathan Konecny, Robin Lamb (3), Erin Lee, Amy Leirmoe, Malcolm Leirmoe (2), Matthew Lewis, Bobbi Lindsey (4), Julio Lizarazo, Nicholas Lommerse, Ryan Lowe (3), Vashti Lynch (4), Michael Macho, Karim Mahmoud, Jimmy Manning (2), Timothy Marshburn, Tracy Martin, Courtenay Martinsen (2), Anna McCarley (3), Masayo McCormick, Gabriel McGaha, Brian Miller, Justin Minton, Corey Montgomery, David Moore, Brian Murphy, Jeremy Murphy, Kenneth Murray (2), Tiffany Nash, Matthew Needs (3), Rebecca Norris, Tyler North (2), Timothy Oâ&#x20AC;&#x2122;Connell (2), Donald Overcash, Robert Owens, Ethan Parker (2), Macon Parker, Antonio Pattillo, Mark Peck (2), Gabrielle Pegram (2), Josef Penner, Anne Pentland, Alexis Perkel, Kenneth Phillips (2), Christopher Pinto, Susan Pollich (2), Jamal Pratt, Hillary Ramsey (4), Robert Ramsey (2), Marcus Ray, Helen Reed (2), Adamo Riascos, Kenneth Richardson (5), Michael Rider, Scott Rinehults, Stephen Robinette (4), Amanda Rothbauer (2), Justin Rowe (2), Bradley Rowland, Robin Roy, Megan Ruane (3), Bryan Rucker, Emil Ruiz (2), John Ryan, Johnny Sampson, Michael Schmidt (2), Benjamin, Shaw (3), Kyle Sheehan, Karen Sherard (2), Mary Shockley (2), Aaron Shreffler, Kailie Silver, Christopher Simmons (2), Thomas Slack, Jennifer Slagle (4), Ashley Smith (3), Brian Smith (3), Lindsay Smith (3), Christopher Somerset (2), Kathleen Spitzmiller, Ian Starkey (4), Gene Starnes, Matthew SEPTEMBER 2014 Stegall (5), Richard Steinbroner (3), Tory Stokes, Michael Stratton (2), John Stroup, Dominic Taylor, Jeffrey Thompson, Andrew Tinson, Maureen Townes, Gregory Truesdell, Douglas Valot, John Wagner, Sarah Walser, Nichole Washington, Matthew West, Veronica Westover, Jennifer White, Troy White (2), Jonathan Wilford, Andrew Williams (3), Jeffrey Williams, Sheridan Wilson (2), Michelle Wise, Joan Wisham (3), Jesse Wolfram (2), Wilson Woods (2), Thomas Wright, Pamela Wykle and Christopher Zornow. medic911.com 5

APRIL COMPLIANCE Thu, Apr 2 Wed, Apr 8 Fri, Apr 17 Tue, Apr 21 Sat, Apr 25

0800 - 1200 0800 - 1200 1300 - 1700 1300 - 1700 1600 - 2000

APRIL IN-SERVICE Tue, Apr 21st Wed, Apr 22 Thu, Apr 23 Fri, Apr 24 Mon, Apr 27

Wed, Apr 29

Thu, Apr 30

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

REQUIRED ATTENDANCE Josiah Balbuena, Kristi Beaver, Terran Berry, Johnathon Bobbitt, Allison Brinzey, Amanda Burdette, Steven Cimijotti, Heather Clay, Harley Conrad, Laura Dellinger, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Shannon Helms, David Hewitt, Robin Houser, Eric Hudspeth, Matt Johnson, Vashti Lynch, Jim Manning, Mike Moore, Edmund Naumann, Lester Oliva, Sam Pendlay, Susan Pollich, Robert Ramsey, Alex Raymer, Bradley Rowland, Ryan Schott, Derek Scott, Ashley Smith, Misty Swaringen, Heather Teague, David Toney, Maureen Townes, Andrew Tucker, John Wagner, Sarah Walsh, Jessica West, Tonya Whitesides, Andy Williams, Teresa Womble and Andrew Wooten.

Medic has completed our yearly Medicare compliance audit for billing. Our compliance attorney has suggested that we remove the signature option “No Access to Patient” from the pick list, in Siren. Unfortunately, the current option does not indicate whether the patient was actually capable of signing, at the time of transport. To reduce our risk of un-billable transports and to ensure we’re in compliance with Federal billing requirements, the “No Access to Patient” option will be removed in the near future.

Please see your supervisor if you have additional questions.

PLEASE NOTE: If your Annual Performance Review was in March and you did not attend the March class, you must contact Amy Broughton to attend a April class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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SUN

MON

TUE

APR 2015

WED

THU

FRI

SAT

1

2 COMPLIANCE 0800 - 1200

3

4

5

6

7

8 COMPLIANCE 0800 - 1200

9

10

11

12

13

14

15

16

17 COMPLIANCE 1300 - 1700

18

19

20

21 COMPLIANCE 1300 - 1700

22 IN-SERVICE 1200 - 1600

23 IN-SERVICE 1000 - 1400

24 IN-SERVICE 0800 - 1200

25 COMPLIANCE 1600 - 2000

29 IN-SERVICE 1200 - 1600 1800 - 2200

30 IN-SERVICE 1800 - 2200

IN-SERVICE 1000 -1400 26

27 IN-SERVICE 1200 - 1600 1800 - 2200

NAME DATE Alan Elam 1 Matt Johnson 6 Eric Bitler 6 Jeff Lineberger 7 Alexsandra Torres 7 Bob Owens 8 Miguel Flechas 8 John Stroup 8 Andy Williams 9 Jay Black 9 Elijah Baumgarten 9 Colby Willison 10

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NAME DATE Michael Stratton 12 Treven Cherry 13 Ethan Parker 13 Todd Sims 13 Harley Conrad III 14 Bill Thomas 15 Jeff Franz 16 Hunter Mitchell 17 Katie Currin 18 Jai-An Davidson 18 Sam Barnes 20 Alex Raymer 20

NAME DATE Kate Spitzmiller 21 Stephanie Benson 22 Janine Curlee 22 Stephen Church 25 Tom Wright 26 Nichole Washington 26 Nickolas Bringolf 26 Adrianne McGinnis 26 SEPTEMBER 2014 Don Shue 27 Randy McKown 29 William Ramsey 29 Rebekah Hart-Oâ&#x20AC;&#x2122;Sullivan 30 medic911.com

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Medic has three internal positions available. Contact Brittany Scott at brittanys@medic911. com or 704-280-4980 for the Education/Quality Specialist position. For the Paramedic Preceptor and FTO, contact Elizabeth Mitchell at elizabethm@medic911.com or 704-943-6132.

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After a long day of filling out applications, take your coffee cup and mix-up a healthy treat! (You deserve it!... Come on...)

DARK CHOCOLATE CHERRY ALMOND BARS INGREDIENTS 2¼ C old-fashioned rolled oats ¼ C wheat bran or oat bran ¼ C ground flax seed ½ tsp salt 1 C chopped or slivered almonds 1 C honey 3 tbsp coconut oil 3 tbsp brown sugar 1 tsp vanilla extract 1 C dried tart cherries, chopped ¼ C dark chocolate chips INSTRUCTIONS Line an 8×8 inch or 9×9 inch baking dish with parchment paper so that the edges hang over the sides of the dish.

In a large bowl, stir together oats, wheat bran, flax seed, salt, and chopped almonds. In a small saucepan, heat together honey, coconut oil, brown sugar, and vanilla extract over medium heat until coconut oil is melted and brown sugar is dissolved. Bring to a boil and stir for one minute. Remove from heat. Pour over oat mixture and stir until coated. Stir in cherries and dark chocolate chips.

Pour mixture into prepared baking dish. Press firmly into the bottom of the pan. (If you do not press mixture firmly into the bottom of the pan, the bars will fall apart later.)

Refrigerate for 2 hours before cutting into bars. Store in an airtight container.

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SEPTEMBER For more information on the Electronic Patient Care Protocols, please contact Kevin Staley at2014 kevins@medic911.com or at 704-943-6220.

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NAME: ________________________________ EMPLOYEE #:__________________

You asked for it and we listened. Sudoku anyone? Fill out the puzzle and return it to the PR Department (with your name and Employee #) by Thu, Mar 26th.

One game, per person. Winners will be randomly selected from different departments.

For Sudoku instructions, hereâ&#x20AC;&#x2122;s a short video to get you started: http://bit.ly/medicsudoku