Dispatch 031716

MARCH 17, 2016

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

31st Annual Appreciation Dinner

Friday March 18th 2016 4:30pm to 7:30pm For all Westside Police, Fire and Medic Join us for a homemade Bar-B-Que dinner.

Your family is invited to attend with you.

Sponsored by the Covenant United Methodist Men

Covenant United Methodist Church 6824 Tuckaseegee Road Charlotte NC 28214 704 392-3925

It’s time for Covenant United Methodist Church’s annual Appreciation Dinner for Police, Fire, and Medic first responders serving our community. This will be our 31st annual event and it will be held on Friday, March 18th from 4:30 PM until 7:30 PM. Please note that this dinner is intended for family members as well.

If you have any questions, contact Billy Joy at 704-551-7271, 704-277-3266 or bajoy@catocorp.com. Or contact Lester Oliva at lestero@medic911.com.

2

medic911.com

As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

medic911.com

3

FEB 22 - MAR 18 WHO TO NOMINATE Nominating someone is simple: tell us about a Medic employee who actively works in his/her community AND promotes positive change (and attitude) within the Medic family.

HOW TO NOMINATE 1. Login to Medic’s, Extranet.

2. Click “Incentives and Recognition”.

3. Click “Employee Recognition”.

4. Fill out and submit the Burnette - Nobles form.

NEED MORE INFO? Contact Tiffany Archibald, 704-943-6178 or tiffanya@ medic911.com or Lester Oliva, 704-943-6023 or lestero@medic911.com

4

medic911.com

Medic partnered with the Vista Villa Apartment complex to teach CPR. Last year, the complex had a child drown in the apartment complex pool. The event organizers met with MEDIC at a CMPD event and were excited to learn that we offered a Spanish CPR training.

“Now we feel more prepared to handle an emergency in our complex”, said Claudia, Community Manager. “With over 1000 residents who mostly speak Spanish, this class provided a vital service2014 to our SEPTEMBER community.”

For more on this or other CPR training events, please contact Lester Oliva at lestero@medic911.com.

medic911.com

5

APRIL COMPLIANCE Tue, Apr 5 1400 - 1800 Wed, Apr 6 0800 - 1200 Fri, Apr 8 1200 -1600 Mon, Apr 11 0800-1200 Thu, Apr 14 1400 - 1800 Sat, Apr 16 1600 - 2000

APRIL INSERVICE Tue, Apr 5 1000 - 1400 Wed, Apr 6 1200 -1600 Thu, Apr 7 1000 - 1400 Fri, Apr 8 0800 - 1200 Mon, Apr 11 1200 - 1600

1800 - 2200

REQUIRED ATTENDANCE

Jeremiah Allen, Josiah Balbuena, Kristi Beaver, Terran Berry, Allison Brinzey, James Camarena, Ryan Clark, Heather Clay, Harley Conrad, Caleb Crum, Laura Dellinger, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Ruben Echeverry, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Heidi Heimer, Shannon Helms, David Hewitt, Yvette Hilgers-McKary, Robin Houser, Eric Hudspeth, Matt Johnson, Calvin LaVictoire, Vashti Lynch, Jim Manning, Mike Moore, Edmund Naumann, Lester Oliva, Sam Pendlay, Susan Pollich, Robert Ramsey, Alex Raymer, Amanda Rothbauer, Bradley Rowland, Ryan Schott, Addison Schroeder, Derek Scott, Ashley Smith, Robert Smith, Misty Breeden, Heather Teague, David Toney, Maureen Townes, John Wagner, John Wenham, Jessica West, Tonya Whitesides, Andy Williams, Teresa Womble, Andrew Wooten and William Yokeley PLEASE NOTE: If your Annual Performance Review was in March and you did not attend class, you must contact Amy Broughton to attend a April class.

6

medic911.com

APRIL INSERVICE, CON’T Wed, Apr 13 1200 - 1600

1800 - 2200 Thu, Apr 14 0800 - 2200

INFORMATION UPDATES

• Please register for your Corporate Compliance • • •

•

Training session through LMS. The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

Attendees will be paid for the total time spent in class.

Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SUN

3

10

MON

4

11 COMPLIANCE 0800 - 1200

TUE

5 COMPLIANCE 1400 - 1800

6 COMPLIANCE 0800 - 1200

INSERVICE 1000 - 1400

INSERVICE 1200 - 1600

12

13 INSERVICE 1200 - 1600 1800 - 2200

INSERVICE 1200 - 1600 1800 - 2200 17

18

WED

SAFETY COMM MTG 1000 - 1200

19

20

THU

7 INSERVICE 1000 - 1400

APR 2016 FRI

SAT

1

2 SAFE TEEN CVOC 0730 - 1730

8 COMPLIANCE 1200 - 1600

9

INSERVICE 0800 - 1200 14 COMPLIANCE 1400 - 1800

15

16 COMPLIANCE 1600 - 2000

22 ASSESSMENT CTR 0800 - 1700

23

INSERVICE 1800 - 2200 21

MEDPAT 0900 - 1400 24

25

26

Alan Elam 1 Matthew Johnson 6 Eric Bitler 6 Marshall Fletcher 6 Jeffrey Lineberger 7 Alexsandra Torres 7 Robert Owens 8 Miguel Flechas 8 John Stroup 8 Travis Williams 9 Jay Black 9 Elijah Baumgarten 9 Colby Willison 10

27

28

Michael Stratton 12 Treven Cherry 13 Ethan Parker 13 Harley Conrad III 14 William Thomas 15 Jeffrey Franz 16 Jeremiah Allen 16 Hunter Mitchell 17 Katherine Currin 18 Jai-An Davidson 18 Teresa Rankin 18 Robert Raymer 20 Kathleen Spitzmiller 21

29

30

Stephanie Benson Janine Curlee Stephen Church Thomas Wright Nichole Washington Adrianne McGinnis Don Shue Randall McKown William Ramsey Rebekah Hart-O’Sullivan

22 22 25 26 26 26 27 29 29 30

SEPTEMBER 2014

medic911.com

7

Stick It 2 Cancer for BJ BJ Correll (son of Michelle Love who works in QI at Medic) went home to be with Jesus on Sunday, March 6, 2016 after a 3½ year Þght with childhood leukemia. He epitomized bravery and courage in the face of adversity. He never complained. His smile and the sparkle in his eyes remained throughout his Þght. The brightness of his soulÕs light will never be extinguished by cancer.

Join CFD/Medic Hockey Team as they play in memory of BJ as they stick it to the Baltimore Fire Dept!

Tickets are $5 at the door, and all proceeds will be going towards BJÕs medical expenses.

March 19th @ Extreme Ice Center in Indian Trail!

Puck drops at 1:20pm Address: 4705 Indian Trail Fairview Rd. Indian Trail, NC 28079 For more information, please contact Kevin Staley at kevins@medic911.com.