FEBRUARY 16, 2017
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PERIOD 3 (03/1/17 - 06/30/17) RESULTS THRU’ 03/10/17
EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 64% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
68:41
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 74%**
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 97.68%/P2: 97.12% P3: 93.11%**
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:33** *Agency Driver Safety as of 11/7/16 **MPDS, Response Times and P1 as of 03/03/17
The latest Performance Pay Tracking Period began on March 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
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15 WAYS TO GET YOUR HOME READY FOR SPRING By Erica Sooter Clean out your closet Once the warmer weather hits, it’s time to store those winter clothes and break out the t-shirts, shorts and springy dresses! Put your bulky sweaters and coats into airtight totes or bins and store them in the garage or another closet till winter strikes again. This is also a great time to asses what you really wear and what you don’t. Be honest! If you haven’t worn something in months, donate it! Switch to lighter bedding Similar to your clothing, spring is also the time to switch to lighter bedding. Ditch the flannel sheets, thick duvets and wool blankets and opt for breezier cotton. Keep a light throw nearby in case the nights still get chilly! You can even totally switch up the look of your bedroom by trading out decorative pillows or changing up the color of your bedding. Have one look for fall/winter and one for spring/summer – this will keep things from getting boring! Declutter each room and organize the rest This is one that might take a couple weeks to get through, but try going through each room
Need your pay stub and haven’t had a chance to access the new payroll site? We’ve got your quick link when you log into My Medic: https:// www.medic911.com/extranet/administration/ payroll-portal
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The quick link is located under Administration on the home page. Questions? Please reach out to HR at humanresources@medic911.com
in your home and getting rid of things you don’t use or like anymore. Donate things in good condition and toss the rest. Once everything is decluttered, go through again and organize what you have left. Group things and store them in boxes for later use or arrange them in ways that make sense so you can admire them or use them later! Clear out expired items from the fridge and the pantry Spring is a fantastic time to take a little peeksy in your fridge and pantry and get rid of all those expired items. I know I’m guilty of forgetting to throw things out sometimes! Once you have all of the expired offenders out of the way, reorganize both your fridge and your pantry, grouping like items together. For example, make sure all of your pastas and sauces are on one shelf, snacks on another, baking supplies on another, etc. For all 15 recommendations or for more information, visit dwellbeautiful.com
Elam, Alan W. 1 Ribbens, Lucas T. 5 Bitler, Eric M. 6 Fletcher, Marshall W. 6 Johnson, Matthew T. 6 Lineberger, Jeffrey B. 7 Torres, Alexsandra M. 7 Flechas, Miguel M. 8 Owens, Robert W. 8 Stroup, John B. 8 Baumgarten, Elijah L. 9 Black, Jay D. 9 Williams, Travis A. 9 Odlin, Elizabeth C. 10 Willison, Colby R. 10 Stratton, Michael K. 12 Cherry, Treven N. 13 Parker, Ethan M. 13 Conrad III, Harley P. 14 Thomas, William M. 15 Allen, Jeremiah S. 16 Franz, Jeffrey L. 16 Mitchell, Hunter N. 17 Rankin, Teresa B. 18 Raymer, Robert A. 20 Spitzmiller, Kathleen S. 21 Benson, Stephanie E. 22 Curlee, Janine E. 22 Roach, Hakiym L. 23 Bringolf, Nickolas E. 26 McGinnis, Adrianne N. 26 Rigsby, Austin P. 26 Washington, Nichole C. 26 Wright, Thomas B. 26 SEPTEMBER 2014 Shue, Don A. 27 McKown, Randall L. 29 Ramsey, William A. 29 Engberg, Emma L. 30 Hart-O’Sullivan, Rebekah 30
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REQUIRED ATTENDANCE Jeremiah Allen, Josiah Balbuena, Kristi Beaver, Terran Berry, Allison Brinzey, James Camarena, Ryan Clark, Heather Clay, Harley Conrad, Caleb Crum, Laura Dellinger, Jennifer Dollar, Gabriel Donaldson, Ute Dorflinger, Patricia Dowbiggin, Ruben Echeverry, Dusty Edwards, Dustin Elliott, Jacob Ellison, Matthew Godec, Randolph Goodman, Daniel Graser, Rebecca Hamilton, Mark Hayes, Isabella Hayes, Shannon Helms, Stephen Henry, David Hewitt, Eric Hudspeth, Alyssa Hunsaker, Matt Johnson, Morgan Kettles, Deva Kothandapany, Calvin LaVictoire, John Leopard, Douglas Little, Vashti Lynch, Jim Manning, Mike Moore, Lester Oliva, Sam Pendlay, Susan Pollich, Jason Queen, Alex Raymer, Chris Reazer, Daniel Robertson, Amanda Rothbauer, Bradley Rowland, Ryan Schott, Addison Schroeder, Derek Scott, Ashley Smith, Robert Smith, Heather Teague, David Toney, Maureen Townes, John Wagner, John Wenham, Jessica West, Tonya Whitesides, Andy Williams and Teresa Womble.
PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a March or April class. INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com. APRIL INSERVICE TUE, APR. 4 WED, APR. 5 THU, APR. 6 FRI, APR. 7 MON, APR. 10 TUE, APR. 11 WED, APR. 12 THU, APR. 13 MON, APR 17 TUE, APR 18
APRIL 2017
1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
APRIL COMPLIANCE TUE, APR. 3 0800 - 1000 WED, APR. 4 1000 -1200 FRI, APR. 6 1200 - 1400 MON, APR. 9 1000 - 1200 THU, APR. 12 1600 - 1800 SAT, APR. 14 1600 - 1800
FRI, APR. 14 SUN, APR. 16
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GOOD FRIDAY; ADMIN OFFICE CLOSED EASTER SUNDAY
ASSESSMENT CENTER FRI, APR. 21
0800 - 1700
SAFETY COMMITTEE WED, APR. 11 1000 - 1200 SAFE TEEN SAT, APR. 14
0700 - 1300
PURPLE GLOVE MASTER On any given day, our field crews eat, watch TV, review protocols or interact with our residents and visitors in-between incident calls. For example, Donald Eslick and Brian Miller enjoy a little downtime with a future paramedic, as seen below. Although it seems to be a bit of a struggle, Donald is successful in creating a purple glove, rooster-like facade. For Medic’s very own James Bond impersonator, there is no disguise that he can’t master. You too can be a purple glove master. Simply review the steps below...
SEPTEMBER 2014
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VitaMin Vital health information in a minute
Ask before you eat It’s easy to lose track of how much you’re eating, especially when life’s busy. You might crunch through an entire bag of chips – even when you’re not hungry. This is a form of mindless eating that can sidetrack your efforts to eat a healthy diet. How to combat the cycle of mindless eating? Make a fresh start. Take a deep breath. Now get started with mindful eating. It’s all about slowing down and being mindful of the food you choose to eat.
Questions for mindful eating Before eating your next meal or snack, pause to ask yourself the following questions. Why are you eating? Are you bored, sad or stressed out? If you’re eating for emotional reasons, try going for a walk, drinking a glass of water or doing something else. Are you hungry? What was the last thing you ate, and what time did you eat it? Mindful eating is about listening to your body and eating food when you’re hungry. If you’re not hungry, you might decide to simply walk away from the refrigerator and come back later.
What are you eating? Do you know what’s in the food you’re eating? Think about the ingredients. Are you fueling your body with nutritious foods? Take small bites and savor all the flavors. Where did it come from? Mindful eating is also about understanding the story of your food and how it got to your table. Do you know where the food was grown or produced? Connecting these dots can help you build a healthy relationship with food.
Are you thirsty? Sometimes a food craving is just a signal that your body is craving H2O. Drink a full glass of water before eating – then ask yourself if you’re still hungry. How much are you eating? Try to be mindful of portion sizes. You might dish up food on a smaller plate and keep serving dishes out of arm’s reach (on the kitchen countertop, for example). That way, you have to make a conscious decision to have a second serving. Also, remove distractions by putting down the phone and turning off the TV so you can focus on eating.
This is intended to be general health information and not medical advice or services. You should consult your doctor for medical advice or services, including seeking advice before undertaking a new diet or exercise program.
All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., Cigna Health Management, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only. 893407 03/17 © 2017 Cigna. Some content provided under license.