Dispatch 031215

MARCH 12, 2015

CMPD CAREER FAIR, STARS OF LIFE & LEARNING LAB

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Good morning class… I’m Doc Studnek and this is Medic 102…

Word on the street is that the last few learning labs have been a bit lengthy, so this week we are going to try something a little different: the “direct and to the point” method.

On our quest for the crystal skull, we will continue the discussion on how to create a project pull card. The final two pieces of a pull card are: 1. Rationalization for why the idea needs to become a project and 2. Estimated amount/type of resources needed to complete the work. time and money will it take to successfully complete Now I know you may be asking the obvious ques- the project?” tions: Why is it important to do your project? Why should we do your project now? Why is your project “Fortunately, we have a lot of great ideas here at more important than other projects? A well-crafted Medic, Claudia. Unfortunately, we cannot do them all pull card would answer these questions. However, a because we have limitations on our resources, Doc REALLY well-crafted pull card will answer these ques- Studnek responds with a smile. “Time is more valuable tions, using data. “It is a capital mistake to theorize than money. You can get more money but you canbefore one has data. Insensibly one begins to twist not get more time”. – Jim Rohn facts to suit theories, instead of theories to suit facts”. Sherlock Holmes If you want to turn a great idea into a project, start by writing a pull card. Have a clear aim, a rationalization Simply put: having data available to support your for why the work should be completed and an estitheories makes for a stronger argument. It also mate of the resources needed to complete the project means that you need to go out, collect and/or obtain transforms an idea into something that can be acted said data to make your case. This means before you on. sit down to write a pull card, do a little pre-work. This helps you articulate why this project should be com- That’s all for this week, class. PLEASE REMEMBER: if pleted. you have questions or topic suggestions, please email Tiffany at tiffanya@medic911.com. See you next week!

Claudia, the gum popping, Med student asks, “We know why we should do this project, but how much CLASS DISMISSED!

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Please note: th ese are NOT th e term’s final num bers. Final num bers will be avai lable in a coup le of weeks.

Thank you for

understanding

!

As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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CONGRATS to the 2015 Stars of Life winners, Allison Brinzey, Scottie Carriker and Hillary Ramsey!

Carolina Hurricanes vs. Ottawa Senators Tuesday, March 17, 2015 - 7:00 p.m. PNC Arena Seat Location Week Price Your Price Center Ice Premier $144 $50 Sideline Premier $128 $50 Lower Level North $107 $40 Lower Level South $107 $40 Terrace Preferred $64 $25 Terrace Value $54 $25 If you have any questions, please feel free to contact Rich Davis with the Hurricanes, 919/861-5455 or richardd@carolinahurricanes.com. To purchase tickets through this special opportunity visit: carolinahurricanes.com/PublicSafety. Tickets can easily be purchased and printed via the comfort of your home/office computer by visiting the link above. ***THIS IS NOT A MEDIC SPONSORED EVENT***

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Medic is happy to announce Amy Broughton’s election to the State and Health Council of North Carolina Volunteer Board of Directors.

The Safety and Health Council of North Carolina is a statewide, not-for-profit association, headquartered in Charlotte, NC. Established in 1960, the Council’s mission is to prevent injuries and fatalities at work, at home and on the road, through training and education. The Council also trains more than 80K students annually.

“Amy brings impressive experience and expertise in OSHA regulation, emergency care and defensive driving to our 20-member Board of Directors. She will be an excellent representative for safety and health concerns at the meetings we hold regularly in our Charlotte and Raleigh facilities,” said Chip McDonald, the Council’s President.

When you see Amy, give her a pat on the back. She definitely deserves it.

Congratulations Amy! For more information, please contact Sharon Taulbert at sharont@medic911.com or at 704-575-2733.

Say HELLO to Medic’s newest graduates!... Congratulate the newest set of Medic Graduates, who graduated Mar 2nd.

Elijah Baumgarten – EMT Basic Lindsay Regruto – EMT Basic SEPTEMBER 2014 Brendan Ferguson – EMT Basic Mian Baker- Paramedic Eric Hudspeth – EMT Basic Sebastian Franco – Paramedic Trueman Jones – EMT Basic Christopher Noll – Paramedic Aaron Peppel – EMT Basic Karl Ottesen – Paramedic Howard Pittman – EMT Basic William Ramsey - Paramedic Michael Pomeroy – EMT Basic medic911.com 5

MAR 2015

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12 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

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14 COMPLIANCE 1600 - 2000

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16 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

17 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

18 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

19 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

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23 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

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25 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

26 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

30 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

31 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

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1. COMPLIANCE 1300 - 1700 2. SIMULATION 0800 - 1000 1100 - 1300 3. FISDAP 0830 - 1830

ST. PATRICK’S DAY

SUN

1. COMPLIANCE 1300 - 1700 2. SIMULATION 1000 - 1200 1300 - 1500 3. FISDAP 0830 - 1830

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REQUIRED ATTENDANCE

INFORMATION UPDATES

Stephanie Benson, Nickolas Bringolf, Ronisha Carr, Carrie Cole, Michael Conklin, Yolanda Edmonds, Miguel Flechas, Joseph Gilchrist, Vonita Ham, Rebekah Hart-O’Sullivan, John Hunt, Chad Kennedy, Robbie Lamb, Shari Lambeth, Bobbi Lindsey, Nicholas Lommerse, Anna McCarley, Masayo McCormick, Elisabeth Mitchell, Hunter Mitchell, Tyler Mohr, Kara Murray, Tyler North, Macon Parker, Ethan Parker, Christopher Peet, Gary Richardson, John Ryan, Thomas Slack, Lindsay Smith, Margaret Truesdell, Greg , Truesdell, Troy White Jonathan Wilford and Bill Woods.

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in For more information on Corporate Compliance Class or Feburay and you did not attend the February class, you if you need directions, please contact Amy Broughton at amyb@medic911.com. must contact Amy Broughton to attend a March class.

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MARCH COMPLIANCE Sat, Mar 14 1600 - 2000 Fri, Mar 20 1300 - 1700 Tue, Mar 24 1300 - 1700

MARCH SIMULATION Thu, Mar 12 1000 - 1200

1300 - 1500 Mon, Mar 16 0800 - 1000

1100 - 1300 Tue, Mar 17 1000 - 1200

1300 - 1500 Wed, Mar 18 1600 - 1800

1900 - 2100 Thu, Mar 19 0800 - 1000

1100 - 1300 Fri, Mar 20 1000 - 1200

1300 - 1500

Mon, Mar 23 0800 - 1000

1100 - 1300 Tue, Mar 24 0800 - 1000

1100 - 1300 Wed, Mar 25 1000 - 1200

1300 - 1500 Thu, Mar 26 1600 - 1800

1900 - 2100 Mon, Mar 30 1600 - 1800

1900 - 2100 Tue, Mar 31 1000 -1200

1300 - 1500

Thu, Mar 19 0830 - 1830 Fri, Mar 20 0830 - 1830 Mon, Mar 23 0830 - 1830 Tue, Mar 24 0830 - 1830 Wed, Mar 25 0830 - 1830 Thu, Mar 26 0830 - 1830 Mon, Mar 30 0830 - 1830 Tue, Mar 31 0830 - 1830

MARCH FISDAP Thu Mar 12 0830 - 1830 Mon, Mar 16 0830 - 1830 Tue, Mar 17 0830 - 1830 Wed, Mar 18 0830 - 1830

Click here to nominate someone today!

SEPTEMBER 2014

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The Rotary Club of Charlotte Public Safety Scholarship Fund Deadline Date (EST Time Zone): 03/16/2015 12:00PM DESCRIPTION Provides undergraduate scholarships to the children of Mecklenburg County first responders - police, fire, MEDIC and sheriff on the basis of academic merit, financial need and community service.

ELIGIBILITY REQUIREMENTS • Parent(s) must be a full-time employee of the Charlotte Fire Department, Charlotte-Mecklenburg Police Department, Mecklenburg County Sheriff’s Office or MEDIC, with a minimum of one-year of service • Must be a graduating high school senior planning to enter a two-year or four-year degree program at an accredited institution • Minimum 2.5 cumulative GPA (on a 4.0 scale) HOW TO APPLY 1. Click http://bit.ly/1Kl5hX6 2. Type in public safety in the “Find Scholarship by Keyword” box 3. Click on The Rotary Club of Charlotte Public Safety Scholarship Fund 4. Apply NEED ASSISTANCE The PR team would be happy to assist you with the application process. Please contact myself, Lester or Tara.

CONTACT INFORMATION For questions about this application, please contact Qiana Austin at qaustin@fftc.org.

Please be aware of the following information concerning CMC – Pineville: CMC - Pineville has access badges available for MEDIC team members at the ER Secretary’s desk. This badge allows access to elevator hallways, when delivering direct admit patients to the Tower Section (rooms on the 3rd, 4th and 5th floor).

The badge will alleviate the need for security to accompany Medic, when admitting patients. It also gives you access back to the ED, after delivering a patient. Please make sure to return the badge after dropping off the patient.

If you have any questions, please contact Jamie Stanford at jamies@medic911.com or 704-943-6055.