Dispatch 030217

MARCH 2, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 02/24/17

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 65% (GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

68:42

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 74%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.39%/P2: 97.14% P3: 93.06%**

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:25** *Agency Driver Safety as of 11/7/16 **Response Times and P1 as of 02/17/17

The latest Performance Pay Tracking Period began on Nov. 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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medic911.com

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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HEROESâ&#x20AC;&#x2122; GAME

CHARLOTTE CHECKERS VS. CHICAGO WOLVERINES SUNDAY, MARCH 26 1PM $15 PER TICKET Drop by the PR Office (located across from CMED) Monday - Friday, 0700 - 1700 to purchase tickets through Wednesday, March 15. Cash or check will be accepted. Make checks payable to Mecklenburg EMS Agency.

ONLINE Purchase tickets online at http://bit.ly/medicheroes17. Use promo code: MEDIC To purchase tickets or for further information, please contact Tiffany at tiffanya@medic911.com or Lester at lestero@medic911.com

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Are you keeping up on the new HQ’s growth? If not, check out what Chris Devoe shared on the site: Name: Chris Devoe Subject: The growth of MEDIC Message: As the son of 1 of the first employees of MEDIC, I just want to say how proud I am to see the “best EMS in the country” grow to what it is today! My father would also be proud! RIP 104.

Chris’ father is Pete Devoe; one of Medic’s original employees.

Want to see what Chris was excited about? Visit buildmedic.com.

Log into My Medic for a quick link to the payroll portal. https://www.medic911.com/extranet/ administration/payroll-portal

SEPTEMBER 2014

Questions? Please reach out to HR at humanresources@medic911.com

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REQUIRED ATTENDANCE Stephanie Benson, Ronisha Carr, Carrie Church, Michael Conklin, Alexandra Ebner, Yolanda Edmonds, Emilee Engelhaupt, Miguel Flechas, Kathryn Furphy, Joseph Gilchrist, Vonita Ham, Rebekah Hart-O’Sullivan, John Hunt, Bobbi Hurst, Chad Kennedy, David Kilguss, Robbie Lamb, Shari Lambeth, Nicholas Lommerse, Anna McCarley, Masayo McCormick, Hunter Mitchell, Elisabeth Mitchell, Molly Moore, Kara Murray, Tyler North, Ethan Parker, Macon Parker, Christopher Peet, Roberto Rabell, David Reynolds, Charles Robinson, John R y a n , Michael Schaupp, Thomas Slack, Lindsay Smith, Greg Truesdell, Joshua Wallace, Troy White and Bill Woods

ary or March class.

PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a Febru-

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

MARCH 2017

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

MARCH INSERVICE WED, MAR. 1 THU, MAR. 2 FRI, MAR. 3 MON, MAR. 6 TUE, MAR. 7 WED, MAR. 8 THU, MAR. 9 FRI, MAR 10 MON, MAR. 13

1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400

MARCH COMPLIANCE WED, MAR. 1 0800 - 1000 FRI, MAR. 3 0800 - 1000 MON, MAR. 6 0800 - 1000 TUE, MAR. 7 1400 - 1600 THU, MAR. 9 1400 - 1600 MON, MAR. 13 0800 - 1000

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ASSESSMENT CENTER FRI, MAR. 17

0800 - 1700

SAFETY COMMITTEE WED, MAR. 15

1300 - 1500

SAFE TEEN SAT, MAR. 11

0700 - 1300

Daye, Norman K. Valot, Douglas E. Mecklenburg, TEST Greene, Timothy J. Pegram, Gabrielle A. Toney, David E. Aguilar-Castillo, Jose E. Lanier, Amanda H. Lowe, Jacob D. Edwards, Dustin C. Hicks, Darlene G. Hiott, Samantha D. Smith, Brian D. Mitchell, Erin J.

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Bernesser, Kariena M. Smith, Stacen S. McCarthy, Kelly A. Pendlay, Albert L. Donnelly, Marissa L. Williams, Jeffrey E. Blair, Scott A. Hestwood, Matthew G. Phillips, Chassity L. Carter, William M. Wisham, Joan E. Hall, Eric W. Berdan, Lawrence A. Miller, Shelly P.

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Creason, Donald L. Edmonds, Yolanda M. Gonzalez, Julio C. Greene II, Carl K. Kettles, Morgan L. Rice, Lucius C. Thomas, Robert M. Heasley, Nicholas R. Burns, Paul R. Head, Alyssa E. Lindsey, Chelsea S. Taulbert, Sharon B. Schaupp, Michael H. Webster, John L.

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FEB 20 - MAR 10 WHO TO NOMINATE Nominating someone is simple: tell us about a Medic employee who actively works in his/her community AND promotes positive change (and attitude) within the Medic family.

HOW TO NOMINATE 1. Login to My Medic 2. Click â&#x20AC;&#x153;Incentives and Recognitionâ&#x20AC;?

3. Fill out and submit the Burnette - Nobles form NEED MORE INFO? SEPTEMBER 2014 Contact Tiffany at tiffanya@medic91 1.com or Lester at lestero@medic911.com

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Is it time for your annual mammogram?

Novant Health Breast Center mobile unit will be on-site Do I need an appointment?

Appointments are not required but recommended.

If you would like to reserve a time slot in advance, please call 704 -384-7226. You will be required to provide a physician name for reporting.

Is this covered by insurance?

Screening mammograms are covered as a preventive

screening under most insurance plans. For your convenience, we will file a claim with your provider on your behalf. Please note services are not free.

What if my last mammogram was not at a Novant Health facility?

You can still receive a mammogram on our mobile mammography unit. Our team will contact your previous provider to obtain films from your most recent

Mecklenburg County EMS March 2, 2017 9:00am-4:00pm Benefits of the Novant Health Breast Center mobile unit: • State-of-the-art digital mammography • Expert team of female technologists • On-site convenience with the luxury & privacy of a traditional imaging center