Dispatch 022615

FEBRUARY 26, 2015

2015 WINTER STORM MEDIA COVERAGE

medic911.com

facebook.com/MeckEMS

@MecklenburgEMS

Welcome back to the Learning Lab. I’m Doc Studnek…

Often the most difficult piece of an aim statement is getting to the “what”. A lot of ideas that are presented Class, we’ve already tackled the exciting world of Plan- come through as: we should buy this or we should do ning Process and Strategic Objectives. As we move onto these activities. Actually, this is the “how” of an improvethe next unit, let’s close our laptops and meditate on ment activity. In an aim statement, we want to know how we can make this world a better place for you and why we should make a particular purchase and what me (as Estelle’s, Conqueror plays in the background)… will it specifically improve.

Now all jokes aside, there are a lot of great ideas out there about how we can improve our agency. From For example, there may be a recommendation to impatient care, employee satisfaction to operational ef- prove cardiac arrest. The first question that probably ficiency, we want to identify the good ideas and turn comes to mind is, “What do you want to change?” A them into projects. These projects help us to improve quick response may be, “We want to place QCPR moniour Agency. tors with all AEDS” (the how). However, a clearer statement may be, “We want to improve the quality of first Unfortunately, we cannot turn every idea into a proj- responder CPR” (the what). The first statement talks all ect. With limited project work resources, we want to be about the “how” while the second statement articulates certain that the ideas we choose provide us with real “what” we want to change. This small distinction may improvement. The first step, in moving from idea to proj- provide us with different methods of achieving that aim. ect, is what we call a Pull Card.

Next week, we will discuss the other points of the aim Developed many years ago, the pull card strategy was statement and the remaining two pieces of our project designed to control the flow of parts into a production pull card. If you have any questions or topic suggessystem. Medic uses this improvement strategy process tions, please email Tiffany at tiffanya@medic911.com. to control the number of ideas that are put into our project management system. A pull card consists of three Class Dismissed! pieces: 1. A project aim 2. A rationalization for why the idea needs to become a project 3. An estimated amount/type of resources needed to complete the work Arguably the most important part of a project is the Aim Statement. Preferably, the aim statement is determined very early in our project management process and answers three key questions: 1. What do you want to change?

2. By how much do you want to change?

3. How long will change take?

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As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Kudos for TEAMWORK! Thanks to excellent collaboration between CMED, Field crews, and the PR department, our community was able to hear and read up-to-the-minute reports about the great work the men and women of Medic were doing in responding during the first major winter storm of the season. Medic and your work received 177 mentions in the news during the 24 hour period of the storm and reached national markets such as Phoenix and Washington, D.C.!

Special shout out to Corrine Walser, Brian Smith, Eric Bitler, Michael Stanford, Don Overcash, Tim Marshburn, Tony Pattillo, and Don Shue for helping keep Mecklenburg informed!

Click here to view video.

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SEPTEMBER 2014

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MAR 2015

SUN

MON

TUE

WED

THU

FRI

SAT

1

2

3 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

4 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

5 COMPLIANCE 0800 - 1200

6

7

8

9 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

10

11

12 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

13

14 COMPLIANCE 1600 - 2200

16 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

17 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

20

21

23 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

24

30 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

31 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

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29

1. COMPLIANCE 1300 - 1700 2. SIMULATION 0800 - 1000 1100 - 1300 3. FISDAP 0830 - 1830

ST. PATRICK’S DAY

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1. COMPLIANCE 0800 - 1200 2. SIMULATION 0800 - 1000 1100 - 1300 3. FISDAP 0830 - 1830

18 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

19 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

25 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

26 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

1. COMPLIANCE 1300 - 1700 2. SIMULATION 1000 - 1200 1300 - 1500 3. FISDAP 0830 - 1830

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REQUIRED ATTENDANCE

INFORMATION UPDATES

Stephanie Benson, Nickolas Bringolf, Ronisha Carr, Carrie Cole, Michael Conklin, Yolanda Edmonds, Miguel Flechas, Joseph Gilchrist, Vonita Ham, Rebekah Hart-O’Sullivan, John Hunt, Chad Kennedy, Robbie Lamb, Shari Lambeth, Bobbi Lindsey, Nicholas Lommerse, Anna McCarley, Masayo McCormick, Elisabeth Mitchell, Hunter Mitchell, Tyler Mohr, Kara Murray, Tyler North, Macon Parker, Ethan Parker, Christopher Peet, Gary Richardson, John Ryan, Thomas Slack, Lindsay Smith, Margaret Truesdell, Greg , Truesdell, Troy White Jonathan Wilford and Bill Woods.

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in For more information on Corporate Compliance Class or Feburay and you did not attend the February class, you if you need directions, please contact Amy Broughton at amyb@medic911.com. must contact Amy Broughton to attend a March class.

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MARCH COMPLIANCE Thu, Mar 5 0800 - 1200 Wed, Mar 11 0800 - 1200 Sat, Mar 14 1600 - 2200 Fri, Mar 20 1300 - 1700 Tue, Mar 24 1300 - 1700

MARCH SIMULATION Tue, Mar 3 0800 - 1000

1100 - 1300 Wed, Mar 4 1000 - 1200

1300 - 1500 Mon, Mar 9 1000 - 1200

1300 - 1500 Wed, Mar 11 0800 - 1000

1100 - 1300 Thu, Mar 12 1000 - 1200

1300 - 1500 Mon, Mar 16 0800 - 1000 NAME DATE Doug Valot 1 Norman Daye 1 Kevin Valencia 1 David Toney 4 Gabrielle Pegram 4 Jose Aguilar-Castillo 5 Jacob Lowe 8 Dustin Edwards 9 Darlene Hicks 9 Joshimine Hawkins 9 Dan Nielson 11

1100 - 1300 Tue, Mar 17 1000 - 1200

1300 - 1500 Wed, Mar 18 1600 - 1800

1900 - 2100 Thu, Mar 19 0800 - 1000

1100 - 1300 Fri, Mar 20 1000 - 1200

1300 - 1500 Mon, Mar 23 0800 - 1000

1100 - 1300 Tue, Mar 24 0800 - 1000

1100 - 1300 Wed, Mar 25 1000 - 1200

1300 - 1500 Thu, Mar 26 1600 - 1800

1900 - 2100 Mon, Mar 30 1600 - 1800

1900 - 2100 Tue, Mar 31 1000 -1200 NAME DATE Brian Smith 12 Erin Mitchell 13 KC Bernesser 14 Stacen Smith 14 Sam Pendlay 15 Jeff Williams 18 Scott Blair 19 Matt Hestwood 19 Steven Cimijotti 21 Joan Wisham 22 Eric Hall 23

1300 - 1500

MARCH FISDAP Tue, Mar 3 0830 - 1830 Wed, Mar 4 0830 - 1830 Mon, Mar 9 0830 - 1830 Wed, Mar 11 0830 - 1830 Thu Mar 12 0830 - 1830 Mon, Mar 16 0830 - 1830 Tue, Mar 17 0830 - 1830 Wed, Mar 18 0830 - 1830 Thu, Mar 19 0830 - 1830 Fri, Mar 20 0830 - 1830 Mon, Mar 23 0830 - 1830 Tue, Mar 24 0830 - 1830 Wed, Mar 25 0830 - 1830 Thu, Mar 26 0830 - 1830 Mon, Mar 30 0830 - 1830 Tue, Mar 31 0830 - 1830 NAME DATE Shelly Miller 24 Yolanda Edmonds 25 Julio Gonzalez 25 Don Creason 25 Jamal Pratt 28 Michelle Love 29 Nicholas Heasley 29 Paul Burns 30 Sharon Taulbert 30 Andrew Tucker 31

SEPTEMBER 2014

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The Rotary Club of Charlotte Public Safety Scholarship Fund Deadline Date (EST Time Zone): 03/16/2015 12:00PM DESCRIPTION Provides undergraduate scholarships to the children of Mecklenburg County first responders - police, fire, MEDIC and sheriff on the basis of academic merit, financial need and community service.

ELIGIBILITY REQUIREMENTS • Parent(s) must be a full-time employee of the Charlotte Fire Department, Charlotte-Mecklenburg Police Department, Mecklenburg County Sheriff’s Office or MEDIC, with a minimum of one-year of service • Must be a graduating high school senior planning to enter a two-year or four-year degree program at an accredited institution • Minimum 2.5 cumulative GPA (on a 4.0 scale) HOW TO APPLY 1. Click http://bit.ly/1Kl5hX6 2. Type in public safety in the “Find Scholarship by Keyword” box 3. Click on The Rotary Club of Charlotte Public Safety Scholarship Fund 4. Apply NEED ASSISTANCE The PR team would be happy to assist you with the application process. Please contact myself, Lester or Tara.

CONTACT INFORMATION For questions about this application, please contact Qiana Austin at qaustin@fftc.org.

Click here and nominate someone today!