Dispatch 022516

FEBRUARY 25, 2016

medic.com

facebook.com/MeckEMS

@MecklenburgEMS

Purchase tickets online (Medic employees only): Click here and type in “MEDIC�; or visit: https://oss.ticketmaster. com/aps/checkers/EN/link/promotion/home/52ed2651ca9ab93d755b977f4368475fec26e721 2 medic911.com

As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Dear Sam and Ashley, I cannot thank you enough for allowing me to experience how the Emergency Medical System works by tagging along as a student rider. Not only did I learn important healthcare education and advice from you both, but I also obtained valuable life lessons by viewing day to day occurrences with a much deeper outlook than before.

For these teachings, I will be forever grateful. You both impacted my life more than you will ever know, and I am beyond appreciative of what you do for others around you. Watching you both work with the patients, speaking to them in such a kind, respectful, and professional manor, was a valuable teaching process of its own. When I care for patients in the future, I will remember the two of you as role models for how I want to treat my patients. You made them feel safe, protected, and like they were the most important person in the world at that point in time. I believe hospital workers who never get to see what you do as first responders probably take for granted everything you do for both the patient and the healthcare team. Being lucky enough to have had this experience, I will always remember to be incredibly grateful for what hard work goes on behind the scenes before a patient arrives at the ED. Thank you for all you do for others and for allowing me to experience such a wonderful learning experience.

Best Wishes, Mackenzie Domske For more information, please contact Lester Oliva at lestero@medic911.com

Douglas Valot 1 Norman Daye 1 David Toney 4 Gabrielle Pegram 4 Jose Aguilar-Castillo 5 Jacob Lowe 8

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Dustin Edwards 9 Darlene Hicks 9 Brian Smith 12 Erin Mitchell 13 Kariena Bernesser 14 Stacen Smith 14 Albert Pendlay 15 Kelly McCarthy 15 Marissa Donnelly 17 Jeffrey Williams 18 Scott Blair 19 Matt Hestwood 19 Joan Wisham 22 William Carter 22 Eric Hall 23

Shelly Miller Yolanda Edmonds Julio Gonzalez Donald Creason Jamal Pratt Michelle Love Nicholas Heasley Paul Burns Sharon Taulbert Chelsea Lindsey Alyssa Head John Webster

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Kevin Staley Lester Oliva Medic attended the EMS/Mary G. Davis Military Academy media event.

The event announced a new vocational training program that gears CMS students towards an EMS career, starting in Fall 2016.

For more info, please contact Eric Bitler at ericb@medic911.com.

SEPTEMBER 2014

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MARCH COMPLIANCE

MARCH INSERVICE

MARCH INSERVICE, CONT’

Tue, Mar 1 Wed, Mar 2 Fri, Mar 4 Mon, Mar 7 Thu, Mar 10 Sat, Mar 12

Tue, Mar 1 Wed, Mar 2 Thu, Mar 3 Fri, Mar 4 Mon, Mar 7

Wed, Mar 9 1200 - 1600

1800 - 2200 Thu, Mar 10 1800 - 2200

1400 - 1800 0800 - 1200 1200 - 1600 0800 - 1200 1400 - 1800 1600 - 2000

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200

REQUIRED ATTENDANCE

INFORMATION UPDATES

Stephanie Benson, Ronisha Carr, Carrie Cole, Michael Conklin, Yolanda Edmonds, Miguel Flechas, Joseph Gilchrist, Vonita Ham, Rebekah Hart-O’Sullivan, John Hunt, Chad Kennedy, Robbie Lamb, Shari Lambeth, Bobbi Lindsey, Nicholas Lommerse, Anna McCarley, Masayo McCormick, Hunter Mitchell, Elisabeth Mitchell, Tyler Mohr, Kara Murray, Tyler North, Macon Parker, Ethan Parker, Christopher Peet, GaryRichardson, John Ryan, Thomas Slack, Lindsay Smith, Greg Truesdell, Troy White and Bill Woods

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in January and you did not attend class, you must contact Amy Broughton to attend a February class.

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For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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MON

7 INSERVICE 1200 - 1600 1800 - 2200

TUE

WED

THU

1 INSERVICE 1000 - 1400

2 INSERVICE 1200 - 1600

3 INSERVICE 1000 - 1400

COMPLIANCE 1400 - 1800

COMPLIANCE 0800 - 1200

8

9 INSERVICE 1200 - 1600 1800 - 2200

COMPLIANCE 0800 - 1200 13

14 ASSESSMENT CTR 0800 - 1700

SAFETY COMM 1000 - 1200 15

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FRI

SAT

4 INSERVICE 0800 - 1200

5 TEEN CVOC 0745 - 1745

COMPLIANCE 1200 - 1600 10 INSERVICE 1800 - 2200

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12 COMPLIANCE 1600 - 2000

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19

COMPLIANCE 1400 - 1800 17

MEDPAT 0900 - 1400

ST. PATRICK’S DAY

SUN

MAR 2016

ASSESSMENT CTR 0800 - 1700 (TENTATIVE)

MEDPAT 0900 - 1400 (TENTATIVE)

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22

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Date Busines s in Bold: s are enc hour employe e ourage s the Ov d to park in erflow L ot.

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23

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FEB 22 - MAR 18 WHO TO NOMINATE Nominating someone is simple: tell us about a Medic employee who actively works in his/her community AND promotes positive change (and attitude) within the Medic family.

HOW TO NOMINATE 1. Login to Medic’s, Extranet.

2. Click “Incentives and Recognition”.

3. Click “Employee Recognition”.

4. Fill out and submit the Burnette - Nobles form.

SEPTEMBER 2014 NEED MORE INFO? Contact Tiffany Archibald, 704-943-6178 or tiffanya@ medic911.com or Lester Oliva, 704-943-6023 or medic911.com 7 lestero@medic911.com

The Rotary Club of Charlotte Public Safety Scholarship Fund The Rotary Club of Charlotte Public Safety Scholarship Fund Deadline Date: 03/14/2016 Deadline Date: 03/14/2016 DESCRIPTION DESCRIPTION The purpose of the Rotary Club of Charlotte Public Safety Scholarship Fund is to provide scholarships to The purpose of the Rotary Club of Charlotte Public Safety Scholarship Fund is to provide scholarships to underundergraduate students who are children of Charlotte area public safety personnel, including MEDIC. graduate students who are children of Charlotte area public safety personnel, including MEDIC. Scholarships are $1,500 each.

Scholarships are $1,500 each.

ELIGIBILITY REQUIREMENTS ELIGIBILITY REQUIREMENTS • Applicants must have a 2.5 Minimum GPA (on a 4.0 scale) • Applicants must have a 2.5 Minimum GPA (on a 4.0 scale) • Applicants must be a high school senior intending to enter a two or four-year degree program • Applicants must be a high school senior intending to enter a two or four-year degree program • Applicants must be children of full-time Charlotte area public safety personnel • Applicants must be children of full-time Charlotte area public safety personnel HOW TO APPLY HOW TO APPLY 1. Visit https://fftcscholarships.communityforce.com/Funds/Search.aspx 1. Visit https://fftcscholarships.communityforce.com/Funds/Search.aspx 2. Type in public safety in the “Find Scholarship by Keyword” box 2. Type in public safety in the “Find Scholarship by Keyword” box 3. Click on The Rotary Club of Charlotte Public Safety Scholarship Fund 3. Click on The Rotary Club of Charlotte Public Safety Scholarship Fund 4. Apply 4. Apply ASSISTANCE ASSISTANCE The PR team would be happy to assist you with the application process. Please contact Tiffany, Lester The PR team would be happy to assist you with the application process. Please contact Tiffany, Lester or Jenna. or Jenna.

CONTACT INFORMATION CONTACT INFORMATION For questions about this application, please contact Qiana Austin at 704.973.4535 or qaustin@fftc.org.

For questions about this application, please contact Qiana Austin at 704.973.4535 or qaustin@fftc.org.

Congratulations to Matthew Hestwood and Taylor Gibson for both winning the North Carolina Association of Rescue and Emergency Medical Services $4,000 Scholarship.

CONGRATS GENTLEMEN! Outstanding work.

For more information, please contact Jackie Manley at jacklynm@medic911.com.