Dispatch 022317

FEBRUARY 23, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 02/17/17

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 66%

(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

68:47

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 75%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 97.39%/P2: 97.14% P3: 93.06%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:25 *Agency Driver Safety as of 11/7/16

The latest Performance Pay Tracking Period began on Nov. 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

SEPTEMBER 2014

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Courtenay Martinsen PTSD TWC (Scheduled to air in March)

Don Shue I-77 Construction TWC

Christy Parker Dispatcher Assisted CPR TWC

Lester Oliva Bystander CPR WBTV Morning Show

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WHO TO NOMINATE Nominating someone is simple: let us know which co-worker has shown overall excellence with their position at Medic.

HOW TO NOMINATE 1. Login to Medic’s, Extranet.

2. Click “Incentives and Recognition”.

3. Fill out and submit the Star of Life Nomination Form.

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REQUIRED ATTENDANCE Stephanie Benson, Ronisha Carr, Carrie Church, Michael Conklin, Alexandra Ebner, Yolanda Edmonds, Emilee Engelhaupt, Miguel Flechas, Kathryn Furphy, Joseph Gilchrist, Vonita Ham, Rebekah Hart-O’Sullivan, John Hunt, Bobbi Hurst, Chad Kennedy, David Kilguss, Robbie Lamb, Shari Lambeth, Nicholas Lommerse, Anna McCarley, Masayo McCormick, Hunter Mitchell, Elisabeth Mitchell, Molly Moore, Kara Murray, Tyler North, Ethan Parker, Macon Parker, Christopher Peet, Roberto Rabell, David Reynolds, Charles Robinson, John R y a n , Michael Schaupp, Thomas Slack, Lindsay Smith, Greg Truesdell, Joshua Wallace, Troy White and Bill Woods

ary or March class.

PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a Febru-

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

MARCH 2017

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

MARCH INSERVICE WED, MAR. 1 THU, MAR. 2 FRI, MAR. 3 MON, MAR. 6 TUE, MAR. 7 WED, MAR. 8 THU, MAR. 9 FRI, MAR 10 MON, MAR. 13

1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400

MARCH COMPLIANCE WED, MAR. 1 0800 - 1000 FRI, MAR. 3 0800 - 1000 MON, MAR. 6 0800 - 1000 TUE, MAR. 7 1400 - 1600 THU, MAR. 9 1400 - 1600 MON, MAR. 13 0800 - 1000

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ASSESSMENT CENTER FRI, MAR. 17

0800 - 1700

SAFETY COMMITTEE WED, MAR. 15

1300 - 1500

SAFE TEEN SAT, MAR. 11

0700 - 1300

HEROES’ GAME

CHARLOTTE CHECKERS VS. CHICAGO WOLVERINES SUNDAY, MARCH 26 1PM $15 PER TICKET Drop by the PR Office (located across from CMED) Monday - Friday, 0700 - 1700 to purchase tickets through Wednesday, March 15. Cash or check will be accepted. Make checks payable to Mecklenburg EMS Agency.

ONLINE Purchase tickets online at http://bit.ly/medicheroes17. Use promo code: MEDIC To purchase tickets or for further information, please contact Tiffany at tiffanya@medic911.com or Lester at lestero@medic911.com

Ray Kirby officially retires after 30 years of service.

His last day of work will be Friday, February 24, 2017. Let’s send Ray off the “beach” with “good vibrations”.

Friday, February 24 Medical Services Conference Room 1 (behind reception), 13:00 -15:00 For more information, please contact Don Robinson at donr@medic911.com

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EMS Crews...

Please DO NOT take your patient through the main entrance of CHS-Northeast Family Center.

There is an ambulance entrance to the right of the main entrance (if you are facing the building).

For more information, please contact Kevin Staley at kevins@medic911.com

FEB 20 - MAR 10 WHO TO NOMINATE Nominating someone is simple: tell us about a Medic employee who actively works in his/her community AND promotes positive change (and attitude) within the Medic family.

HOW TO NOMINATE 1. Login to My Medic 2. Click â&#x20AC;&#x153;Incentives and Recognitionâ&#x20AC;?

3. Fill out and submit the Burnette - Nobles form NEED MORE INFO? Contact Tiffany at tiffanya@medic911.com or Lester at lestero@medic911.com