Dispatch 030118

MARCH 1, 2018

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

In memory of our fellow public safety comrades, John Burnette and Andy Nobles, who were killed in the line of duty, October 1993. Medic will begin taking nominations on February 20, 2018 for the 2018 Burnette - Nobles award.

WHO TO NOMINATE Nominating someone is simple: tell us about a Medic employee who actively works in his/her community AND promotes positive change (and attitude) within the Agency.

HOW TO NOMINATE 1. Visit medic911.com 2. Click Medic, PR and 2018 Burnette - Nobles award 3. Fill out and submit the form Questions? Email PR@medic911.com

2017 Burnette-Nobles recipient Brandis Ridenhour

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PERIOD 2 (11/1/17 - 2/28/18) WEEKLY RESULTS THRU’ 2/26/18

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 64%

(GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

66:51

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 75%*

RESPONSE TIMES P1: 96.39%/P2: 95.78% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 94.14%*

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:10 *MPDS as of 2/16/18

The latest Performance Pay Tracking Period began on November 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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No a appointtment n needed d.

Just b bring you u Cigna in nsurance e card a and Photto ID!

IIs it time t e forr you ur a annu ual mam m mmog gram m?

Novant He ealth Brea ast Cente er mobile unit willl be on‐site at Posst 100!

Do o I need an ap ppointment?

Appointments arre not required d but recommended. If you u

wo ould like to rreserve a tim me slot in advvance, pleasse call 704 ‐384‐7 7226. You willl be required tto provide a phyysician name for reporting.

Is tthis covered by insurance?

What if my last maammogram nt Health faccility? was n ot at a Novan You caan still receive aa mammogram m on our mobille mamm mography unit. Our team will contact your previo us provider to obtain films frrom your mostt recent mamm mogram. Past results are neceessary to ensure that noo changes havee occurred in yyour breast heaalth.

Scrreening mamm mograms are co overed as a pre eventive scrreening under most insurance e plans. For yo our conveniencce, wee will file a claim m with your prrovider on yourr behalf. Pleasse notte services are e not free.

Meckklenbu urg Co ounty EEMS (M Medic) Monday, M , March 5, 2018 9:00aam‐4:00 0pm

Beenefits of the N Novant Health h Breast Ceenter mobile u unit:

mmography  State‐of‐the‐aart digital mam of female technologists  Expert team o enience with th he luxury & privacy of a traditional imagingg  On‐site conve center

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JANUARY COMMENDATIONS Anna Ailstock ((2)), Elizabeth Ansley-Fisona, Mian Baker (4), Josiah Balbuena (2), Amber Barrera (2), Luis Barrera, Elijah Baumgarten (3), Joshua Baun (2), Stephanie Benson (3), Lukas Biebinger (4), Kyle Bielan, Eric Bitler, Robert Bivens, Max Bolgrin, Nina Bost (3), Maryam Boyd (4), Angela Breeden-Alvarez, Nickolas Bringolf (2), Allison Brinzey (2), Jacob Brod, David Brown, Landrel Brown (3), Lee Brown, Paul Burns, Tabitha Byers, Michael Campbell (4), Corey Carpenito (3), Anthony Carriker, Anne Carter, Kevin Carter (2), William Carter, Desiree Casey (2), Paul Cash, Stephen Church, Esequiel Cipriano, Meghan Clark, Philip Clark, Ryan Clark, Braxton Clarke, Ieshia Clyburn, Cory Colvin, Michael Conklin, Kathleen Connell (2), Dale Cordice, Donald Creason, Meagan Crowson, Luke Danek (2), Kennedy Deese (3), Jennifer Dollar, Shauna Downs (2), Michael Dudkowski Jr (2), Kyesha Dula, Alexandra Ebner (4), Shawn Elliott, Robin Farrar, Louis Felice (2), Anthony Ferrante, John Fisher (2), Stephanie Fisher (6), Miguel Flechas, Marshall Fletcher, Scott Forbes (2), Kathryn Furphy, Jenna Galanti, Lindsay Garrison (3), Dena Gaston (2), Robin Geck (3), Michael George, John Gibson (3), William Gibson (5), Noah Godbey (3), Jose Gonzalez (3), Julio Gonzalez, Randolph Goodman (2), Bailey Goodyear (3), Robert Graf, Rheba Graham-James (3), Daniel Graser, Carl Greene II (2), Daniel Hagemeyer (2), Robert Harford (3), Brittany Harris, Samantha Hiott, David Hodnett (2), Nicole Hogan, Aaron Hopping, Charles Horne, Ethan Ivey (2), Christy Iyoob (4), Adam Jewell, Matthew Johnson (2), Samuel Jones, Trueman Jones (3), Casey Jordan, Catherine Jordan, Angela Kaufman, Irina Kerusenko, Madison Kiger (2), David Kilguss, Jonathan Konecny, Jacob Konigseder, Shellye Ledbetter, Amy Leirmoe (2), John Leopard, Kenneth Lockard, Antonia Macklin (6), Holly Maggard, Mikhail Makarov, Elizabeth Maki (2), Mary Malinowski, Jason Marshall, Anna McCarley, Megan McCarley (3), Masayo McCormick, Christopher McDonald, Gabriel McGaha, Robert McKenzie, Matthew McPherson, Milan Merges, Casey Miller, Michael Miller, Matthew Mohr (2), Eric Morrison (3), Kara Murray, Jacob Nelson (2), Arthur Nolan, Christopher Noll, Lester Oliva, Donald Overcash (2), Alex Patrone (2), Albert Pendlay, Joshua Perch, Alexis Perkel, Chassity Phillips (2), Howard Pittman, Michelle Polino, Roberto Rabell (3), Matthew Raborn (4), Robert Raymer, Adamo Riascos (4), Lucas Ribbens, Brandis Ridenhour, Austin Rigsby, Scott Rinehults (5), Gary Rizzo, Stephen Robinette (2), Laura Rohrer, Amanda Rothbauer (2), Justin Rowe (2), Bradley Rowland (2), Robin Roy, Emil Ruiz, John Ryan, Michael Santeramo, Michael Schmidt (2), Addison Schroeder (3), Amanda Scoggin (4), Patrick Scott, Kyle Sheehan, Karen Sherard, Mary Shockley, Jacob Shope (2), Jennifer Slagle (2), Maureen Smathers, Andrew Smith, Ashley Smith, Brian Smith, Robert Smith (2), Stacen Smith (6), Tyler Smith, Craig Sovinsky, Emily Spicer, Ian Starkey (3), Richard Steinbroner, Mark Strother, Alexis Tewell (2), Robert Thomas, Maureen Townes, Douglas Valot (4), Jonathan Varalli (3), John Wagner (2), Joshua Wallace (2), Parker Wallace (2), Brian Walts, Janeice Washington (2), Christopher Weber (2), Emily Webster, John Webster, John Wenham (2), Matthew West (2), Jennifer White (2), Tonya Whitesides, Andrew Williams, Jeffrey Williams (4), Travis Williams, Scott Wilson, Sheridan Wilson, Joan Wisham, Matthew Wood, Joseph Woolf, Thomas Wright (3) and Rebecca Zamagni-Mander

UPDATE - AS OF FEBRUARY 23

• Business cards have been ordered. PR is finalizing proofs.

• Anticipated delivery time is around the end of March.

SEPTEMBER 2014 • Once the cards are delivered, distribution/pickup instructions will be communicated.

For more information, please email PR@medic911.com

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

In order to successfully complete this LMS training, please be aware of the following: Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

• Password resets will only occur during business hours • You must be sure that you have your correct

login information before attempting to complete work in the lab For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911. com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Ronisha Black, Corey Carpenito, Carrie Church, Philip Clark, Braxton Clarke, Michael Conklin, Alexandra Ebner, Yolanda Edmonds, Emma Engberg, Miguel Flechas, Kathryn Furphy, Zachary Gilchrist, Kyle Gilliam, Naomi Ham, Chad Kennedy, Madison Kiger, David Kilguss, Jamaar Knowlden, John Kraynik, Robbie Lamb, Sharon Lambeth, Nicholas Lommerse, Anna McCarley, Masayo McCormick, Elisabeth Mitchell, Hunter Mitchell, Mary Moore, Kara Murray, Tyler North, Ethan Parker, Macon Parker, Christopher Peet, Roberto Rabell, Alex Reed, David Reynolds, Michael Rider, Austin Rigsby, Charles Robinson, John Ryan, Michael Schaupp, Patrick Scott, Venetia Seegars, Thomas Slack, Lindsay Smith, Gregory Truesdell, Joshua Wallace and Bill Woods

March 2018

• In-service dates coming soon.

• Calendar week starts on Monday.

Monday

Tuesday

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Wednesday

6

Thursday

7

Friday

Saturday

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2

8

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Sunday 3

4

10

11

16

17

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23

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SAFE TEEN 0700 - 1300

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19

20

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SAFETY MEETING 1300 - 1500

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ASSESSMENT CENTER 0800 - 1700

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30 GOOD FRIDAY – ADMIN OFFICES CLOSED

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SEPTEMBER 2014

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TAKE YOUR HEALTH TO HEART.

Heart disease kills approximately one woman every minute.1 It is the number one killer of women and men in the United States.2 But there are ways to help prevent and reduce your risk for this disease. Here are some heart-healthy suggestions to get you started.

Work with your doctor. Get a regular check-up, even if you feel healthy. Your doctor can check for conditions that put you at risk for cardiovascular disease, such as high blood pressure and diabetes – conditions that can go unnoticed for too long.

Monitor your blood pressure. High blood pressure often has no symptoms, so be sure to have it checked on a regular basis.

Get your cholesterol checked. Your doctor should recommend when and how often you should get your cholesterol checked, based on age and risk factors.

Make sure to get follow-up tests as recommended.

Eat a healthy diet.

Make sure to include:3

› › › › › ›

A variety of fruits and vegetables Whole grains Low-fat and fat-free dairy products Skinless poultry and fish Nuts and legumes (like beans) Nontropical vegetable oils (like canola, safflower and olive oil)

881891 a 04/17

Limit saturated fat, trans fat, sodium (salt), red meat, sweets and sugar-sweetened beverages. For more information on eating a healthy diet, visit www.ChooseMyPlate.gov.

Maintain a healthy weight. Being overweight or obese can increase your risk for cardiovascular disease. To determine whether your weight is in a healthy range, doctors often calculate a number called body mass index (BMI). They may also use waist and hip measurements to measure your body fat.

Exercise regularly. Physical activity can help you maintain a healthy weight, and lower cholesterol and blood pressure. It’s recommended that adults engage in moderate-intensity activity (like brisk walking) for at least 150 minutes per week (30 minutes a day for five days).4 Remember to incorporate exercise into your day in different ways: Take the stairs instead of the elevator, or rake the yard instead of using the leaf blower. Exercising with friends and family can be a great way to stay healthy and have fun.