Dispatch 021915

FEBRUARY 19, 2015

STUFF TO DO IN CHARLOTTE, MARCH TRAINING CALENDAR AND MUCH MORE!

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@MecklenburgEMS

CONGRATULATIONS CLASS! You’ve completed the first module in the Learning Lab! The first module was all about the “planning process” and culminated with the creation of our latest strategic objectives.

As a refresher, those strategic objectives were:

• Develop leaders who know what they are responsible for, are equipped and engaged, and understand how their role and performance affects the organization.

• Foster a culture that values diversity, while actively promoting inclusion so that each individual employee can contribute to their fullest potential.

• Use our system of understanding the needs of our patients to deliver services that meet their needs.

So, ok, “What happens now?” you ask? Well luck for us, we have Learning Lab Module 2 ready to go! This module will be all about Project Management; how projects are developed, chosen for action, and how all of that process is applied and managed. We will introduce to terms we use at medic, such as pull cards, chartering, project work teams, and project maps. So get your project hats on...

Also I encourage you to send any questions in you may have or thoughts regarding this to Tiffany (tiffanya@medic911.com), so that we can help explain the proj ect management here in the Agency better. Next week will start with Unit

One, “How a Bill Becomes a Law”… Oh wait, that’s not it. It’s “How a Stra tegic Objective Becomes a Project”. But it is a very similar concept! I look forward to seeing you next week!

Mr. Oliva, I cannot begin to tell you how thankful Mrs. Wilkins and I are to have you! We appreciate you and the Mecklenburg EMS Agency for opening your doors to our Harding students. You truly educated our students in this field and the level of compassion that you have for what you do is amazing. This is the best shadow we have been on all year!

We look forward to continuing to work with you and will love to have you come back out to Harding in the near future.

Sincerely, Joevanne K. Estrada, MBA MeckEd, Career Pathways Advisor Central Piedmont Community College 2 medic91 1.com Harding High School

As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Afterschool Art Club – Section 1 (Ages 6-7) 01/21/15 to 03/11/15 Mint Museum Randolph 2730 Randolph Road Charlotte, NC 28207 Phone: 704-337-2000 info@mintmuseum.org mintmuseum.org Joseph and the Technicolor Dreamcoat 02/24/15 to 03/01/15 Belk Theater 130 North Tryon Street Charlotte, NC 28202 Phone: 704-372-1000 blumenthalarts.org Repticon Charlotte Reptile & Exotic Animal Show 02/28/15 to 03/01/15 Cabarrus Arena & Events Center 4751 Highway 49 North Concord, NC 28025 Phone: 863-268-4273 RepticonEvents@repticon.com repticon.com Southern Spring Home & Garden Show 02/20/15 to 03/01/15 The Park Expo and Conference Center 2500 E. Independence Blvd.

Charlotte, NC 28205 Phone: 800-849-0248 4

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mwoodward@southernshows.com southernshows.com Charlie Parker - A Tribute to Bird (Jazz) 03/06/15 Bechtler Museum of Modern Art 420 South Tryon Street Charlotte, NC 28202 Phone: 704-353-9200 info@bechtler.org bechtler.org Bowl with the Checkers 03/07/15 StrikeCity 210 East Trade Street Charlotte, NC 28202 Phone: 704-716-9300 dadkins@gocheckers.com gocheckers.com St. Patrick’s Day Party 03/14/15 Treehouse Vineyards 301 Bay St. Monroe, NC 28112 Phone: 704-283-4208 nordan@treehousevineyards.com treehousevineyards.com To find out more about what’s happening around Charlotte, visit charlottesgotalot.com.

Shane Anaya (2), Tammy Anderson, Samantha Baber, Daniel Baffaro, David Barbato, Jason Barr, Amber Barrera (2), Luis Barrera, Joshua Baun (3), Andrew Berger, Kariena Bernesser, Lukas Biebinger (2), Keisha Boyer, Thomas Brake, Angela Breeden-Alvarez (4), Landrel Brown, Tanaya Bryels (5), Matthew Campbell (2), Kristin Carrike, Anne Carter, Kevin Carter, Danielle Cassevah, Esequiel Cipriano , Heather Clay, Carrie Cole, Michael Conklin (2), Curtis Cooper, Katherine Cornelius, Katherine Currin, James Davis, Waldy DeArmas, Matthew Deedrick (2), Patricia Dowbiggin, Mariann Earwood-Hackert, Yolanda Edmonds, Alan Elam (2), Donald Eslick (3), John Fisher (6), Kelly Flynn, Elijah Gamble, Dena Gaston (2), Robin Geck, John Gibson, William Gibson (5), Joseph Gilchrist, Michael Gilmore, Noah Godbey (3), Jose Gonzalez (3), Rheba Graham-James (2), Mali Green, Michael Grisanti, Eric Hall, Jason Harbert, Benjamin Harris, Rebekah Hart-O’Sullivan (2), Joshimine Hawkins, David Hawks, Matthew Hestwood (5), Kendall Hicks (2), James Hoffman (2), Samuel Hord, Charles Horne, Kayla Hough, Kathy Houston, Stacey Hughes, Audrey Hunt, Andrew Innerfield, Christy Iyoob, Tiffany Johnson (2), Samuel Jones (5), Catherine Jordan, Jared Kelly , Elizabeth Kennedy, Allison Kerley (2), Shawn Kerley, Scott King (2), Siobhan Klass (2), Eric Koelbl (2), Robin Lamb (2), Malcolm Leirmoe (2), Matthew Lewis, Nicholas Lommerse Matthew Losh, Jimmy Manning (3), Craig McAllister, Anna McCarley (2), Masayo McCormick (5), Gabriel McGaha, Robert McKenzie, Milan Merges, Erin Mitchell, Hunter Mitchell, Tyler Mohr (2), Corey Montgomery (2), David Moore, Victoria Moore (2), Brian Murphy (2), Kenneth Murray (2), Tiffany Nash, Edmund Naumann, Arthur Nolan (4), Rebecca Norris (2), Tyler North, Timothy O’Connell, Ryan O’Donnell, Donald Overcash, Ethan Parker (2), Kimberly Parlier, Mark Peck, Gabrielle Pegram, Brandy Pender, Anne Pentland (2), David Phillips , Hillary Ramsey (2), Robert Ramsey, Asa Rhinehart, Kenneth Richardson (3), Brandis Ridenhour (3), Amanda Rothbauer, Justin Rowe, Robin Roy, Megan Ruane (5), Bryan Rucker, Emil Ruiz (5), Michael Schmidt (2), Amanda Scoggin, Karen Sherard (2), Mary Shockley, Jacob Shope, Aaron Shreffler, David Simonini, Thomas Slack, Jennifer Slagle (3), Ashley Smith, Brian Smith (3), Heather Smith (2), Lindsay Smith (2), Kathleen Spitzmiller (3), Christina StauSEPTEMBER 2014 ber, Matthew Stegall (6), Richard Steinbroner (2), Christopher Stephens, Jennifer Strout , Misty Swaringen, Andrew Tinson, Gregory Truesdell, John Wagner, Tonya Whitesides, Jonathan Wilford, Travis Williams (2), Sheridan Wilson, Michelle Wise (2), Joan Wisham (2), Jesse Wolfram and Wilson Woods (5). medic911.com 5

MAR 2015

SUN

MON

TUE

WED

THU

FRI

SAT

1

2

3 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

4 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

5 COMPLIANCE 0800 - 1200

6

7

8

9 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

10

11

12 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

13

14 COMPLIANCE 1600 - 2200

16 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

17 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

20

21

23 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

24

30 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

31 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

22

29

1. COMPLIANCE 1300 - 1700 2. SIMULATION 0800 - 1000 1100 - 1300 3. FISDAP 0830 - 1830

ST. PATRICK’S DAY

15

1. COMPLIANCE 0800 - 1200 2. SIMULATION 0800 - 1000 1100 - 1300 3. FISDAP 0830 - 1830

18 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

19 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

25 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

26 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

1. COMPLIANCE 1300 - 1700 2. SIMULATION 1000 - 1200 1300 - 1500 3. FISDAP 0830 - 1830

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REQUIRED ATTENDANCE

INFORMATION UPDATES

Stephanie Benson, Nickolas Bringolf, Ronisha Carr, Carrie Cole, Michael Conklin, Yolanda Edmonds, Miguel Flechas, Joseph Gilchrist, Vonita Ham, Rebekah Hart-O’Sullivan, John Hunt, Chad Kennedy, Robbie Lamb, Shari Lambeth, Bobbi Lindsey, Nicholas Lommerse, Anna McCarley, Masayo McCormick, Elisabeth Mitchell, Hunter Mitchell, Tyler Mohr, Kara Murray, Tyler North, Macon Parker, Ethan Parker, Christopher Peet, Gary Richardson, John Ryan, Thomas Slack, Lindsay Smith, Margaret Truesdell, Greg , Truesdell, Troy White Jonathan Wilford and Bill Woods.

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in For more information on Corporate Compliance Class or Feburay and you did not attend the February class, you if you need directions, please contact Amy Broughton at amyb@medic911.com. must contact Amy Broughton to attend a March class.

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MARCH COMPLIANCE Thu, Mar 5 0800 - 1200 Wed, Mar 11 0800 - 1200 Sat, Mar 14 1600 - 2200 Fri, Mar 20 1300 - 1700 Tue, Mar 24 1300 - 1700

MARCH SIMULATION Tue, Mar 3 0800 - 1000

1100 - 1300 Wed, Mar 4 1000 - 1200

1300 - 1500 Mon, Mar 9 1000 - 1200

1300 - 1500 Wed, Mar 11 0800 - 1000

1100 - 1300 Thu, Mar 12 1000 - 1200

1300 - 1500 Mon, Mar 16 0800 - 1000

1100 - 1300 Tue, Mar 17 1000 - 1200

1300 - 1500 Wed, Mar 18 1600 - 1800

1900 - 2100 Thu, Mar 19 0800 - 1000

1100 - 1300 Fri, Mar 20 1000 - 1200

1300 - 1500 Mon, Mar 23 0800 - 1000

1100 - 1300 Tue, Mar 24 0800 - 1000

1100 - 1300 Wed, Mar 25 1000 - 1200

1300 - 1500 Thu, Mar 26 1600 - 1800

1900 - 2100 Mon, Mar 30 1600 - 1800

1900 - 2100 Tue, Mar 31 1000 -1200

1300 - 1500

MARCH FISDAP Tue, Mar 3 0830 - 1830 Wed, Mar 4 0830 - 1830 Mon, Mar 9 0830 - 1830 Wed, Mar 11 0830 - 1830 Thu Mar 12 0830 - 1830 Mon, Mar 16 0830 - 1830 Tue, Mar 17 0830 - 1830 Wed, Mar 18 0830 - 1830 Thu, Mar 19 0830 - 1830 Fri, Mar 20 0830 - 1830 Mon, Mar 23 0830 - 1830 Tue, Mar 24 0830 - 1830 Wed, Mar 25 0830 - 1830 Thu, Mar 26 0830 - 1830 Mon, Mar 30 0830 - 1830 Tue, Mar 31 0830 - 1830

FEB 16 - MAR 16 WHO TO NOMINATE : tell us about a Medic Nominating someone is simple in his/her community employee who actively works (and attitude) within AND promotes positive change the Medic family.

HOW TO NOMINATE 1. Login to Medic’s, Extranet. nition”.

2. Click “Incentives and Recog .

3. Click “Employee Recognition” - Nobles form. tte rne Bu 4. Fill out and submit the NEED MORE INFO? 4-943-6178 or tiffanya@ Contact Tiffany Archibald, 70 SEPTEMBER 2014 -6023 or 43 4-9 70 va, Oli ter Les or om 1.c medic91 lestero@medic911.com

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The Rotary Club of Charlotte Public Safety Scholarship Fund Deadline Date (EST Time Zone): 03/16/2015 12:00PM DESCRIPTION Provides undergraduate scholarships to the children of Mecklenburg County first responders - police, fire, MEDIC and sheriff on the basis of academic merit, financial need and community service.

ELIGIBILITY REQUIREMENTS • Parent(s) must be a full-time employee of the Charlotte Fire Department, Charlotte-Mecklenburg Police Department, Mecklenburg County Sheriff’s Office or MEDIC, with a minimum of one-year of service • Must be a graduating high school senior planning to enter a two-year or four-year degree program at an accredited institution • Minimum 2.5 cumulative GPA (on a 4.0 scale) HOW TO APPLY 1. Click http://bit.ly/1Kl5hX6 2. Type in public safety in the “Find Scholarship by Keyword” box 3. Click on The Rotary Club of Charlotte Public Safety Scholarship Fund 4. Apply NEED ASSISTANCE The PR team would be happy to assist you with the application process. Please contact myself, Lester or Tara.

CONTACT INFORMATION For questions about this application, please contact Qiana Austin at qaustin@fftc.org.

Due to recent activity, please be aware that someone may contact you inquiring about employee records. THIS MAY BE A PHONE SCAM. In order to keep everyone’s information safe, please forward ALL employee record requests/calls to one of our HR members. They’ll be happy to assist!

If you have any questions, please contact Jackie Manley in at jacklynm@medic911.com or 704-9436085.