FEBRUARY 16, 2017
facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency
PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 02/09/17
EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)
QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.
ON TARGET
PATIENT SATISFACTION RATED AS “EXCELLENT” 65%
(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)
TOTAL TASK TIME
68:52
(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)
$0
$150 $300
$0
$150 $300
AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*
PERFORMANCE CRITERIA ($100 EA.)
CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 74%
RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)
P1: 96.52%/P2: 97.45% P3: 93.91%
P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:24 *Agency Driver Safety as of 11/7/16
The latest Performance Pay Tracking Period began on Nov. 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
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Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com
SEPTEMBER 2014
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This is not a Medic sponsored event. For more information or tickets, please contact the event organizer, kward25@outlook.com
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FEB 20 - MAR 10 WHO TO NOMINATE Nominating someone is simple: tell us about a Medic employee who actively works in his/her community AND promotes positive change (and attitude) within the Medic family. HOW TO NOMINATE 1. Login to My Medic 2. Click “Incentives and Recognition� 3. Fill out and submit the Burnette - Nobles form NEED MORE INFO? Contact Tiffany at tiffanya@medic911.com or Lester at lestero@medic911.com
COMMENDATIONS: JANUARY Maxwell Adams (2), Jeremiah Allen (3), Benjamin Astrike, Daniel Baffaro(2), Jeff Bailey, Mian Baker, Elijah Baumgarten, Mark Baumgarten, Kyle Bielan, Robert Bivens, Scott Blair, Max Bolgrin (2), Daniel Boyer, Casey Brennan, Nickolas Bringolf (3), Allison Brinzey, Jacob Brod, David Brown, Lee Brown, James Camarena, Matthew Campbell (2), William Carter (2), Paul Cash, Meghan Clark, Ryan Clark, Curtis Cooper, Hunter Cromwell, Caleb Crum, Norman Daye, David Dombo, Patricia Dowbiggin (2), Mariann Earwood, Yolanda Edmonds, Tiffany Effinger, Alan Elam (2), Travis Elbert, Dustin Elliott, Shawn Elliott, Donald Eslick, Robin Farrar, John Fisher, Stephanie Fisher (2), Scott Forbes (3), Kathryn Furphy, Dena Gaston, Daniel Geis, William Gibson, Joseph Gilchrist, Jeffrey Glenn, Noah Godbey (4), Rogelio Gomez, Robert Graf, Rheba GrahamJames, Daniel Graser, Mali Green, Timothy Greene, Daniel Hagemeyer, Russell Harrell, Ethan Harrison, Stephen Hayes, Shannon Helms, Jeremy Hendricks, Stephen Henry, David Hewitt, Nicolette Hodnett, Charles Horne, Kathy Houston (3), Alyssa Hunsaker, Andrew Isolano, Christy Iyoob (4), Matthew Johnson, Samuel Jones, Casey Jordan, Austin Joseph (2), Jeffrey Karll (3), Angela Kaufman, Samuel Kennerly, Eric Koelbl, Jonathan Konecny, Molly Koon (2), Deva Kothandapany (3), Jackson Langevoort,
Erin Lee (2), Amy Leirmoe, John Leopard (2), Matthew Loshm, Jacob Lowe, Michael Macho, Jordan Mains, Elizabeth Maki, Michael Malone, Curtis Marseille, Jason Marshall (2), Courtenay Martinsen, Craig McAllister, Anna McCarley (2), Megan McCarley, Kelly McCarthy (3), Masayo McCormick, Gabriel McGaha. Randall McKown, Christopher McNally, Veronica Michaelis, Brian Miller (2), Jacob Miller, Erin Mitchell, Hunter Mitchell (3), Michael Moore, Eric Morrison, Thomas Muhammad, Brian Murphy (3), Kenneth Murray, Arthur Nolan, Christopher Noll (5), Rebecca Norris (4), Brian Norton, Savannah Nunnery (2), Robert Owens, Ethan Parker, Macon Parker (2), Gabrielle Pegram, Albert Pendlay, Aaron Peppel, Michael Pomeroy, Ryan Powell (2), Ian Priola (2), Jason Queen (2), William Ramsey, Marcus Ray, Christopher Reazer (2), Helen Reed, Lucas Ribbens, Brandis Ridenhour (3), Mary Rimmer (2), Gary Rizzo (2), Stephen Robinette, Michael Santeramo, Ryan Schott, Addison Schroeder, Benjamin Shaw, Karen Sherard, Jacob Shope, Aaron Shreffler, Thomas Slack, Ashley Smith, Brian Smith, Heather Smith, Lindsay Smith, Robert Smith, Stacen Smith, Jordan Sneed, Matthew Soria (2), Ian StarSEPTEMBER 2014 key, Richard Steinbroner, David Toney (2), Alexsandra Torres, Kevin Treat, Jonathan Varalli, Rebecca Wearmouth (2), John Webster, Jennifer White, Sheridan Wilson and Thomas Wright
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REQUIRED ATTENDANCE Stephanie Benson, Ronisha Carr, Carrie Church, Michael Conklin, Alexandra Ebner, Yolanda Edmonds, Emilee Engelhaupt, Miguel Flechas, Kathryn Furphy, Joseph Gilchrist, Vonita Ham, Rebekah Hart-O’Sullivan, John Hunt, Bobbi Hurst, Chad Kennedy, David Kilguss, Robbie Lamb, Shari Lambeth, Nicholas Lommerse, Anna McCarley, Masayo McCormick, Hunter Mitchell, Elisabeth Mitchell, Molly Moore, Kara Murray, Tyler North, Ethan Parker, Macon Parker, Christopher Peet, Roberto Rabell, David Reynolds, Charles Robinson, John R y a n , Michael Schaupp, Thomas Slack, Lindsay Smith, Greg Truesdell, Joshua Wallace, Troy White and Bill Woods
ary or March class.
PLEASE NOTE: If your Annual Performance Review was in February and you did not attend class, you must contact Amy Broughton to attend a Febru-
For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
MARCH 2017
INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions. • Compliance sessions are held next to the Medic Fitness Center.
MARCH INSERVICE WED, MAR. 1 THU, MAR. 2 FRI, MAR. 3 MON, MAR. 6 TUE, MAR. 7 WED, MAR. 8 THU, MAR. 9 FRI, MAR 10 MON, MAR. 13
1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400 1000 - 1400 1000 - 1400 1600 - 2000 1000 - 1400 1000 - 1400
MARCH COMPLIANCE WED, MAR. 1 0800 - 1000 FRI, MAR. 3 0800 - 1000 MON, MAR. 6 0800 - 1000 TUE, MAR. 7 1400 - 1600 THU, MAR. 9 1400 - 1600 MON, MAR. 13 0800 - 1000
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ASSESSMENT CENTER FRI, MAR. 17
0800 - 1700
SAFETY COMMITTEE WED, MAR. 15
1300 - 1500
SAFE TEEN SAT, MAR. 11
0700 - 1300
The American Ambulance Association’s, Stars of Life Conference honors the dedication of Ambulance Services, Paramedics, EMTs, Telecommunicators and all Agency Support Staff.
WHO TO NOMINATE Nominating someone is simple: let us know which co-worker has shown overall excellence with their position at Medic. HOW TO NOMINATE 1. Login to Medic’s, Extranet. 2. Click “Incentives and Recognition”. 3. Fill out and submit the Star of Life Nomination Form.