Dispatch 021215

FEBRUARY 12, 2015

HEART HEALTH FOOD TIPS, PUBLIC SAFETY SCHOLARSHIP FUND & MUCH MORE!

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Welcome to Medic 101. As we round out the Planning Process and Strategic Objectives, this week we will conclude our discussion with Agency Strategic Objectives.

Last week, we had converged on a set of strategic approaches that address the key issues and areas of opportunities identified through the process. The last step is to select the approaches that will be turned into strategic objectives.

This fiscal year, there were seven (7) strategic approaches identified by Agency Leadership.

Deedee, a Chemical Biology student asked, “why JUST seven strategic objectives?”

“Very good question, Deedee”, Doc Studnek states, as he erases the board. By this time we have already, established a set of diverging and converging steps. We’ve also taken hundreds of ideas and narrowed them down to seven.

If you remember from our first conversation, Strategic Objectives are used to align the work of the Agency. Specifically, Objectives help set budget priorities, improvement projects/work teams and alignment of performance goals.

So frankly, seven strategic approaches could be considered too many to focus on over the course of 12-24 months.

In order to have focus and alignment, fewer objectives are better.

“So where do the ideas go when they don’t make the cut?”, Deedee asks.

Once old objectives are accomplished, new objectives can be identified and added in the yearly planning process.

So good ideas are never lost or thrown out. They are retained and recycled until the Agency has time (and manpower) to focus on them adequately.

In order to get to the final set of Strategic Objectives, the Lead Team uses all of the inputs from the process. By means of weighted voting and scoring, the Lead Team selects the strategic approaches that will most help us achieve our common purpose and/or align us with our Purpose Statement. They then go through a process of coming up with common working definitions for each objective, so that we are clear on its meaning. If it’s not clear, some word smithing is completed to make them clear and concise.

So without further ado; here are this year’s, Agency Strategic Objectives: • Develop leaders who know what they are responsible for, are equipped and engaged, and understand how their role and performance affects the organization.

• Foster a culture that values diversity, while actively promoting inclusion so that each individual employee can contribute to their fullest potential.

• Use our system of understanding the needs of our patients to deliver services that meet their needs.

Class, you’ve been stretched, tackled and are a lean, mean fighting machine when it comes to Strategic Objectives.

Tune in for next week’s learning lab “So ya got some strategic objectives; now what?” CLASS DISMISSED!

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As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Keep the HEART in family favorite dishes and add a pinch of health. Here’s how...

SOUPS & STEWS • Remove fat from homemade broths, soups, and stews by preparing them ahead and chilling them.

Before reheating, lift the hardened fat off the surface.

DAIRY PRODUCTS • Cook with lowfat, fat free, nonfat dry or evaporated fat free milk.

• Bake or cook with 3 egg whites and 1 egg yolk, in- BREADS stead of 2 whole eggs. Or • Make muffins, quick use 2 egg whites or 1/4 breads, and biscuits by cup of egg substitute, inusing no more than 1-2 stead of 1 whole egg.

Tbsp of fat for each cup of flour.

SPICES & FLAVORINGS • For muffins or quick • Use a variety of herbs breads, use 3 ripe, welland spices in place of salt. mashed bananas, instead • Use low-sodium bouillon of 1/2 cup butter or oil. and broths.

Or, substitute a cup of applesauce for a cup of OILS & BUTTER butter, margarine, oil, or • Use cooking oil spray to shortening. lower fat and calories.

• Use a small amount of DESSERTS vegetable oil, instead of • Make a pie crust with lard, butter or other fats only 1/2 cup margarine that are hard at room for every 2 cups flour. temperature.

Use soft margarines (liquid or tub types).

MEATS & POULTRY • For chocolate desserts, • Choose lean cuts of meat use 3 Tbsp of cocoa for and remove any visible every ounce of baking fat. chocolate. If you need to • Remove skin from chickreplace the fat in chocoen and other poultry belate, add up to 1 Tbsp of fore cooking. vegetable oil.

• Make cakes and soft-drop SANDWICHES & SALADS cookies by using no more • Use fat free or low-fat than 2 Tbsp of fat for dressing, yogurt or mayeach cup of flour onnaise.

• • For salad dressing, use For more info, visit nhlbi.nih. equal parts water and gov - National Heart, Lung vinegar, and half the oil. and Blood Institute.

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medic911.com

As discussed in a previous communication regarding American Heart Association certifications, Medical Services will be offering Advanced Cardiac Life Support, Pediatric Advanced Life Support and Healthcare Provider courses in February. These update courses are being offered for those employees who are expiring and who would like to remain current; either voluntarily or because they are required to have outside certifications.

Classes will be held on Monday February 16th from 0800 until 1200 and from 1300 until 1700. You only need to attend one session in order to recertify in all three areas. Those employees wishing to recertify in only BLS can attend either session. The BLS course is approximately an hour and a half.

Maintaining these certifications is no longer a requirement at Medic. Therefore, there will be no pay for attending these classes.

Course completion cards will be available for purchase at the end of the class. However, if you missed the November 2014 AHA In-Service due to an excused form of leave (FMLA, Military Leave, OJI, etc), then you can attend with pay. You will also receive a course completion card.

If you would like to attend one of these offerings, please register through the LMS (https://medic911.plateau.com).

From your home screen in the LMS, click on the “featured” box to find the course to register.

If you are unable to attend on February 16th, we will offer these classes again in August.

If you have any questions, please contact Brian Shimberg Brians@medic911.com or 704-943-6142.

Carry your Medic equipment using EMS Drones! It would be nice, wouldn’t it? But it is not yet a reality.

While science works on creating the perfect EMS drone, take 5 minutes and provide your feedback on the Carry in Equipment Employee Assessment Survey.

Let your voice be heard! But HURRY! Survey ends 2/16/15.

Here’s how to participate: • Click on this link or paste it in your browser. http://bitly.com/MedicEquipment SEPTEMBER 2014 • Log in to the Extranet and look for the link on the Latest News Section.

If you have any questions, please feel free to contact lestero@medic911.com or 704-516-0650. medic911.com

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23 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

24 1. COMPLIANCE 1300 - 1700 2. SIMULATION 1000 - 1200 1300 - 1500 3. FISDAP 0830 - 1830

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25 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

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REQUIRED ATTENDANCE Daniel Baffaro, David Barbato, Joshua Baun, Sharon Taulbert, Thomas Brake, Lee Brown, Michael Bush, Renee Canup, Anthony Carriker, Patrick Crane, Katie Currin, Veronica Davis, Michael Dudkowski, John Fisher, Jeffrey Franz, Elijah Gamble, David Garber, Ralph Giuliano, Michael Grisanti, Kathy Houston, Andrew Innerfield, Christy Iyoob, Pamela Jackson, Shawn Kerley, Allison Kerley, Scott King, Jonathan Konecny, Matthew Lewis, Michael Macho, Tracy Martin, Brian Murphy, Thomas Neugebauer, Ryan O’Donnell, Jamal Peay, Jeff Perkel, Michael Rider, Jose Rivera, Toby Robinson, Benjamin Shaw, Karen Sherard, Aaron Shreffler, Heather Smith, Stacen Smith, Trevor Taylor, Barry Thornton, Corinne Walser, Alfred Wilson and Jonathan Wise.

PLEASE NOTE: If your Annual Performance Review was in January and you did not attend the January class, you

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FEB 2015

1. COMPLIANCE 1300 - 1700 2. SIMULATION 1600 - 1800 1900 - 2100 3. FISDAP 0830 - 1830

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must contact Amy Broughton to attend a February class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

FEBRUARY COMPLIANCE Fri, Feb 20 1300 - 1700 Mon, Feb 24 1300 - 1700

FEBRUARY SIMULATION Wed, Feb 18

Thu, Feb 19

Fri, Feb 20

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FEBRUARY FISDAP Wed, Feb 18 Thu, Feb 19 Fri, Feb 20 Mon, Feb 23 Tue, Feb 24 Wed, Feb 25 Thu, Feb 26

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NAME DATE Jim Emerson 1 Malcolm Leirmoe 1 Mark Peck 1 Donald Howie 1 Kate Cornelius 1 Jason Jeffares 2 Jacob Ellison 2 Cory Martinsen 3 Chuck Voglewede 4 Edmund Naumann 4 Robbie Lamb 5 Brent Cail 5 David Hewitt 5 Mali Green 5 Rebecca Norris 5 Jennifer Strout 6 Eric Koelbl 6 John White 7 Aaron Shreffler 7 Lisa Wilson 8

NAME DATE Rebecca Lee 10 Emil Ruiz 11 Ute Dorflinger 13 Carol Toms 14 Brad Howell 14 Matt Stegall 15 Tommy Neugebauer 16 Josiah Balbuena 16 Karim Mahmoud 17 Mark Hayes 18 Ben Harris 19 Shane Walcott 20 Lukas Biebinger 21 Donald Eslick 21 Alexis Perkel 23 Mariann Earwood-Hackert 24 Claudia Tetenbaum 24 Jonathan Varalli 25 Jesse Wolfram 26 Jason Harbert 26 Jeremy Murphy 27

SEPTEMBER 2014

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The Rotary Club of Charlotte Public Safety Scholarship Fund Deadline Date (EST Time Zone): 03/16/2015 12:00PM DESCRIPTION Provides undergraduate scholarships to the children of Mecklenburg County first responders - police, fire, MEDIC and sheriff on the basis of academic merit, financial need and community service.

ELIGIBILITY REQUIREMENTS • Parent(s) must be a full-time employee of the Charlotte Fire Department, Charlotte-Mecklenburg Police Department, Mecklenburg County Sheriff’s Office or MEDIC, with a minimum of one-year of service • Must be a graduating high school senior planning to enter a two-year or four-year degree program at an accredited institution • Minimum 2.5 cumulative GPA (on a 4.0 scale) HOW TO APPLY 1. Click http://bit.ly/1Kl5hX6 2. Type in public safety in the “Find Scholarship by Keyword” box 3. Click on The Rotary Club of Charlotte Public Safety Scholarship Fund 4. Apply NEED ASSISTANCE The PR team would be happy to assist you with the application process. Please contact myself, Lester or Tara.

CONTACT INFORMATION For questions about this application, please contact Qiana Austin at qaustin@fftc.org.

We need you to…10-42!

As an Agency, we are committed to ensure that you get off work, on time. In order to better meet this goal, we ask that when you enter the back gate at Post 100 and begin the process of breaking down your unit, please call CMED on EMS Conference, wait for acknowledgement, then advise that you are “At Post 100 for 10-42”. This will allow CMED to know that you are on property and at Post 100. CMED will then remove your unit from CAD and/or advise of any further action. This will help us fulfill our obligation of having you back on site and off duty, as scheduled. Also, as a reminder, mobile mapping terminal must remain ON until arriving at P100 . This should help ensure you aren’t assigned to a call (from your last known location) when the mobile mapping terminal is turned off.

Questions? Please contact your Supervisors. Thank you for all you do!!!

Operations Management