Dispatch 021116

FEBRUARY 11, 2016

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@MecklenburgEMS

Purchase tickets online (Medic employees only): Click here and type in “MEDIC�; or visit: https://oss.ticketmaster. com/aps/checkers/EN/link/promotion/home/52ed2651ca9ab93d755b977f4368475fec26e721 2 medic911.com

As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Brandis Ridenhour Andrew Wooten Tory Stokes Richard Steinbroner Gabe McGaha Alan Elam When MEDIC responds to the Levine Cancer Institute, please do the following: • Park at the delivery dock on Morehead Medical Drive • Enter through the door with a keypad

The door code is the same as the ED at CMC 4

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Ryan Schott David Barbato Audrey Hunt Elizabeth Kennedy Jose Gonzalez Brent Cail • Do not park at the circle - in front of the building • For full-size map, review 2/5/16 email.

Questions or concerns should be addressed to Bob Francis at bobf@medic911.com.

JANUARY

Maxwell Adams, Lester Bailey, Mian Baker (2), Josiah Balbuena, David Barbato, Jason Barr (2), Luis Barrera (3), Justin Basile, Thomas Basile (3), Kariena Bernesser (2), Kyle Bielan, Robert Bivens, Jay Black, Scott Blair, Keisha Boyer, Angela BreedenAlvarez, Veronica Brittain (2), Tabitha Byers, Michael Campbell, Anthony Carriker (2), Kristin Carriker, Anne Carter (3), Kevin Carter (2), Stephen Church, Michael Conklin (2), Jason Crump, Veronica Davis (2), Norman Daye, Bhavna Dhillon, Marissa Donnelly, Patricia Dowbiggin, Ruben Echeverry, Yolanda Edmonds (2), Donald Eslick, Nicholas Fiedler (2), John Fisher, Miguel Flechas (2), Dena Gaston, Robin Geck (2), Michael George, David Gerig, William Gibson (2), Michael Gilmore (3), Jeffrey Glenn, Matthew Godec, Rogelio Gomez, Jose Gonzalez, Rheba Graham-James, Michael Grisanti, Eric Hall (2), Rebecca Hamilton, Russell Harrell, Victoria Hartsell, Stephen Hayes, Nicholas Heasley (2), David Hewitt, Yvette Hilgers-McKay, Nicolette Hodnett, Samuel Hord (2), Robin Houser, Kathy Houston (2), Eddie Howard, Eric Hudspeth (3), Stacey Hughes (2), Bobbi Hurst, Brendan Hutson, Allison Infinger, Christy Iyoob, Casey Jordan (2), Chad Kennedy, Allison Kerley (3), Mark Kern (2), Eric Koelbl (2), Jackson Langevoort (2), Shellye Ledbetter, Chelsea Lindsey, Julio Lizarazo, Nicholas Lommerse, Danielle Louis (2), Jacob Lowe, Vashti Lynch, Karim Mahmoud, Jason Marshall (2), Anna McCarley, Kelly McCarthy, Milan Merges, Casey Miller, Erin Mitchell, Corey Montgomery, David Moore, Thomas Muhammad, Matthew Needs, Christopher Noll (3), Rebecca Norris (4), Tyler North, Kevin Orr, Donald Overcash, Dawn Parker, Macon Parker (2), Gabrielle Pegram (2), Aaron Peppel, Alexis Perkel (3), Kenneth Phillips, Christopher Pinto, Hillary Ramsey (3), Adamo Riascos, Michael Rider (2), Mary Rimmer, Scott Rinehults, Stephen Robinette, Robin Roy (2), John Ryan (2), Jeremiah Ryle (2), Michael Santeramo (3), Michael Schmidt, Addison Schroeder (2), Kyle Sheehan, Mary Shockley, Jennifer Slagle (4), Andrew Smith, Brian Smith (3), Lindsay Smith (3), Stacen Smith, Kathleen Spitzmiller (2), Ian Starkey (2), Christina Stauber, Matthew Stegall (4), Richard Steinbroner, Michael Stratton (4), Crystal Strong (2), John Stroup, Jason Swick, Gregory Truesdell (3), Jonathan Varalli, Brian Walts, John Wenham (2), Matthew SEPTEMBER 2014 West, Veronica Westover, Andrew Williams (2), Jeffrey Williams (2) and Joan Wisham

John Stroup Luis Barrera Christy Parker Nic Howard Jeff Williams Levine Cancer Institute

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FEBRUARY COMPLIANCE

FEBRUARY INSERVICE

Thu, Feb 11 1400 - 1800 Sat, Feb 13 1600 - 2000

Thu, Feb 11 1800 - 2200

REQUIRED ATTENDANCE Daniel Baffaro, David Barbato, Joshua Baun, Thomas Brake, Lee Brown, Michael Bush, Renee Canup, Anthony Carriker, Patrick Crane, Katie Currin, Veronica Davis, Michael Dudkowski, John Fisher, Jeffrey Franz, Elijah Gamble, David Garber, Ralph Giuliano, Michael Grisanti, Kathy Houston, Christy Iyoob, Pamela Jackson, Shawn Kerley, Allison Kerley, Jonathan Konecny, Michael Macho, Tracy Martin, Brian Murphy, Thomas Neugebauer, Jamal Peay, Jeff Perkel, Michael Rider, Jose Rivera, Toby Robinson, Benjamin Shaw, Karen Sherard, Aaron Shreffler, Stacen Smith, Heather Smith, Sharon Taulbert, Trevor Taylor, Barry Thornton, Corinne Walser, Alfred Wilson and Jonathan Wise

PLEASE NOTE: If your Annual Performance Review was in January and you did not attend class, you must contact Amy Broughton to attend a February class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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Date Busines s in Bold: s are enc hour employe e ourage s the Ov d to park in erflow L ot.

Even the good folks at the Charlotte’s, Comedy Zone know that good CPR is no laughing matter...

SEPTEMBER 2014 Lester Oliva Jenna Galanti Comedy Zone Staff medic911.com

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The American Ambulance Association’s, Stars of Life Conference honors the dedication of Ambulance Services, Paramedics, EMTs, Telecommunicators and all Agency Support Staff.

WHO TO NOMINATE Nominating someone is simple: let us know which co-worker has shown overall excellence with their position at Medic.

HOW TO NOMINATE 1. Login to Medic’s, Extranet.

2. Click “Incentives and Recognition”.

3. Click “Employee Recognition”.

4. Fill out and submit the Star of Life Nomination Form.