Dispatch 020818

FEBRUARY 8, 2018

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

For more information, email Michael Stanford at michaels@medic911.com

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PERIOD 2 (11/1/17 - 2/28/18) WEEKLY RESULTS THRU’ 2/2/18

EST. PAYOUT : $850 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 63%

(GOAL: > 50%; LOW: 50%-59%; MID:60%-64%; HI: > 65%)

TOTAL TASK TIME

67:00

(GOAL: < 70:00; LOW: 69:00-70:00; MID: 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 75%

RESPONSE TIMES P1: 96.42%/P2: 95.93% (GOAL: P1, P2: > 90%; P3: > 85%) P3: 92.33%*

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:34* *P1 and Response Times as of 1/25/18

The latest Performance Pay Tracking Period began on November 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient”

SEPTEMBER 2014

2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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Every month, Medic provides a written Agency update to key stakeholders including the Board of County Commissioners, the County Manager’s office and the Agency’s Board of Commissioners; it is referred to as the Board Bulletin. This one page communication is comprised of six charts representing key performance indicators specifically chosen for this audience coupled with a brief narrative aimed at conveying Medic related news.

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Following is Medic’s Board Bulletin for the month of February. This month’s narrative is focused on the ongoing move process, with an aim of assuring Agency stakeholders that continuity of service to this community was fully maintained throughout this complex endeavor – thanks in large part to outstanding planning and execution by the men and women who choose to make Medic’s mission their own. Enjoy! If you have any questions, email PR@medic911.com

SEPTEMBER 2014

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COMPLIANCE CLASS TRAINING Corporate Compliance training is offered online via the LMS. You can go into the Computer Lab (formerly the Corporate Compliance classroom) or at your desk to complete the training.

• Password resets will only occur during business hours • You must be sure that you have your correct login information before attempting to complete work in the lab

In order to successfully complete this LMS training, please be aware of the following:

For complete instructions, visit https://www.medic911.com/extranet/my-medic/corporate-compliance

Passwords and Login It is your responsibility to ensure that you have access to the Success Factors Learning Management System (LMS). You will need to log into the LMS to complete your compliance training and to set up your fit testing/TB test, if applicable.

If you have never logged into the LMS then you will do the following: • Go to: https://medic911.plateau.com • User ID: Employee ID number with preceding zeros if applicable • Default Temporary Password is: ‘medic911’ If you have forgotten your password please use the “forgot password’ function. If that fails then contact Elisabeth Mitchell at elisabethm@medic911.com.

If you have Corporate Compliance content questions, contact Pam Jackson at pamelaj@medic911.com. For technical questions, contact Elisabeth Mitchell elisabethm@medic911.com.

ATTENDEES Daniel Baffaro, Joshua Baun, Thomas Brake, Lee Brown, Renee Canup, Anthony Carriker, Patrick Crane, John Fisher, Jeffrey Franz, Elijah Gamble, David Garber, Ralph Giuliano, Kathy Houston, Christy Iyoob, Pamela Jackson, Shawn Kerley, Allison Kerley, Jonathan Konecny, Michael Macho, Tracy Martin, Brian Murphy, Thomas Neugebauer, Jamal Peay, Jose Rivera, Toby Robinson, Benjamin Shaw, Karen Sherard, Aaron Shreffler, Heather Smith, Stacen Smith, Sharon Taulbert, Trevor Taylor, Sarah Walser and Jonathan Wise.

February 2018

• In-service dates coming soon.

• Calendar week starts on Monday.

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SAFE TEEN 0700 - 1300

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23 ASSESSMENT CENTER 0800 - 1700

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28 SAFETY MEETING 1300 - 1500

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JOB DESCRIPTION JOB TITLE: DEPARTMENT: REPORTS TO:

Special Operations Paramedic (SWAT) Special Operations Michael Stanford (Ops Manager) and Timothy Marshburn (Supervisor)

DUTIES AND RESPONSIBILITIES Provide pre-hospital care and operational rescue to the sick and injured in support of Law Enforment Special Operations Teams during deployment and training Serves as a liaison between Law Enforcement and Medic at any incidents involving Bomb, CEU, K9, or SWAT operations Coordinates response of and transfers care to EMS system transport units when needed for transportation of patients to definitive medical care Ensures constant state of readiness of all equipment and supplies utilized for operations Ensures accurate and complete documentation of patient encounters PRE-REQUISITES AND QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Employee must be employed full time by the Agency; maintaining full time employment status during the assignment period No Level 2 or higher disciplinary action within the past 12 months; Any disciplinary action below Level 2 will be reviewed and factored into the decision process No definitive Category 1 or 2 Incident Reviews; The EMS System Medical Director will approve all candidiates Attendance will be factored into the decision making process Must be current with In-Service, Corporate Compliance, and Fit Testing Up to date with all continuing education and required certifications EDUCATION AND EXPERIENCE Must have 2 years of experience with Mecklenburg EMS Agency as an EMT-Paramedic Relief Crew Chief or a higher position. Must be currently assigned to an EMT-Paramedic Crew Chief position for at least one year at the time of application ADDITIONAL DETAILS Qualified candidates will participate in a preliminary physical fitness test (PFT) utilizing a standardized physical fitness test protocol Candidates who successfully complete the PFT will then participate in a practical exercise evaluation Each candidate who successfully completes the above will then participate in a structured panel interview conducted by Mecklenburg EMS Agency and Law Enforcement Command Staff.

Candidates selected to become a Special Operations Paramedic must successfully complete the following before the end of their probationary assignment: An accredited Tactical Emergency Medical Support Program, Tactical Combat Casualty Care and High Threat Extraction Course, NC Basic SWAT School or equivalent training with the Charlotte-Mecklenburg Police Department Interested applicants please complete the internal online application and upload both a formal letter of interest and a letter of recommendation from a full time Supervisor no later than 5:00 P.M. on February 16th, 2018 at https://medic911-internal.candidatecare.jobs/ If you have any further questions please contact Shane Anaya at ShaneA@medic911.com or Office: 704-943-6083

SEPTEMBER 2014

The Agency's Privacy Practices are available for review â&#x20AC;&#x201C; Please ask the receptionist for a copy.

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In memory of our fellow public safety comrades, John Burnette and Andy Nobles, who were killed in the line of duty, October 1993. Medic will begin taking nominations on February 20, 2018 for the 2018 Burnette - Nobles award.

WHO TO NOMINATE Nominating someone is simple: tell us about a Medic employee who actively works in his/her community AND promotes positive change (and attitude) within the Agency.

HOW TO NOMINATE 1. Visit medic911.com 2. Click Medic, PR and 2018 Burnette - Nobles award 3. Fill out and submit the form Questions? Email PR@medic911.com

2017 Burnette-Nobles recipient Brandis Ridenhour