Dispatch 020416

FEBRUARY 4, 2016

medic.com

facebook.com/MeckEMS

@MecklenburgEMS

Purchase tickets online (Medic employees only): Click here and type in “MEDIC�; or visit: https://oss.ticketmaster. com/aps/checkers/EN/link/promotion/home/52ed2651ca9ab93d755b977f4368475fec26e721 2 medic911.com

As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

medic911.com

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Jeremiah Allen – 3, Daniel Baffaro, Mian Baker, Josiah Balbuena – 2, Jason Barr, Luis Barrera, Justin Basile, Elijah Baumgarten, Lukas Biebinger, Kyle Bielan, Robert Bivens, Jay Black, Andrew Blevins, Angela Breeden-Alvarez, Veronica Brittain, Tanaya Bryels, Paul Burns, Michael Bush II, James Cail, James Camarena, Michael Campbell, Renee Canup – 2, Ronisha Carr, Anthony Carriker, Kristin Carriker, Kevin Carter – 2, Treven Cherry, William Coble, Dale Cordice, Katherine Cornelius, Jason Crump – 2, Ashley Cummings, Norman Daye, Matthew Deedrick, Kennedy Deese, Patricia Dowbiggin, Jacob Ellison, Donald Eslick, Brendan Ferguson, John Fisher, Miguel Flechas, Elijah Gamble – 2, Robin Geck – 2, John Gibson, Michael Gilmore, Ralph Giuliano, Noah Godbey, Matthew Godec, Mali Green, Michael Grisanti, Eric Hall, Bryan Hancock, Russell Harrell, Stephen Hayes – 2, Nicholas Heasley, David Hewitt, Samuel Hord – 2, Robin Houser, Kathy Houston, Eric Hudspeth, Stacey Hughes, Audrey Hunt – 2, Christy Iyoob – 2, Pamela Jackson, Tiffany Johnson – 2, Trueman Jones, Chad Kennedy, Eric Koelbl – 2, Robin Lamb – 2, Jackson Langevoort, Calvin LaVictoire – 3, Lakisha Lee, Amy Leirmoe, Malcolm Leirmoe, Julio Lizarazo, Karim Mahmoud, Jason Marshall, Zachary Marshburn, Courtenay Martinsen, Anna McCarley – 3, Megan McCarley, Robert McKenzie, Randall McKown, Milan Merges, Brian Miller – 2, Jacob Miller, Michael Miller, Hunter Mitchell, Tyler Mohr, Jeremy Murphy – 2, Christopher Noll – 2, Rebecca Norris – 3, Tyler North – 2, Timothy O’Connell, Karl Ottesen, Albert Pendlay, Kenneth Phillips, Howard Pittman, Thomas Porcelli – 2, Jamal Pratt, Adamo Riascos, Brandis Ridenhour, Michael Rider, Scott Rinehults, Stephen Robinette, Amanda Rothbauer – 4, Robin Roy – 3, Bryan Rucker, Ryan Schott – 2, Benjamin Shaw, Karen Sherard, Mary Shockley, Aaron Shreffler, Jennifer Slagle, Maureen Smathers, Ashley Smith, Brian Smith – 2, Lindsay Smith, Robert Smith, Ian Starkey – 2, Gene Starnes, Christina Stauber, Richard Steinbroner – 2, Tory Stokes – 2, Crystal Strong, Jason Swick, Jeffrey Thompson – 3, David Toney, Alexsandra Torres, Gregory Truesdell – 2, Kiara Warren, Andrew Williams – 2, Jeffrey Williams, Scott Wilson, Jesse Wolfram, Thomas Wright and Christopher Zornow - 2 DECEMBER 4

medic911.com

Douglas Valot 1 Norman Daye 1 David Toney 4 Gabrielle Pegram 4 Jose Aguilar-Castillo 5 Jacob Lowe 8 Dustin Edwards 9 Darlene Hicks 9 Brian Smith 12 Erin Mitchell 13 Kariena Bernesser 14 Stacen Smith 14 Albert Pendlay 15 Kelly McCarthy 15 Marissa Donnelly 17 Jeffrey Williams 18 Scott Blair 19 Matthew Hestwood 19 Joan Wisham 22

William Carter 22 Eric Hall 23 Shelly Miller 24 Yolanda Edmonds 25 Julio Gonzalez 25 Donald Creason 25 Jamal Pratt 28 Michelle Love 29 Nicholas Heasley 29 Paul Burns 30 SharonTaulbert 30 Chelsea Lindsey 30 Alyssa Head 30 John Webster 31

SEPTEMBER 2014

medic911.com

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FEBRUARY COMPLIANCE

FEBRUARY INSERVICE

FEBRUARY INSERVICE, CON’T

Fri, Feb 5 Mon, Feb 8 Thu, Feb 11 Sat, Feb 13

Thu, Feb 4 Fri, Feb 5 Mon, Feb 8

Wed, Feb 10

Thu, Feb 11 1800 - 2200

1200 - 1600 0800 - 1200 1400 - 1800 1600 - 2000

REQUIRED ATTENDANCE Daniel Baffaro, David Barbato, Joshua Baun, Thomas Brake, Lee Brown, Michael Bush, Renee Canup, Anthony Carriker, Patrick Crane, Katie Currin, Veronica Davis, Michael Dudkowski, John Fisher, Jeffrey Franz, Elijah Gamble, David Garber, Ralph Giuliano, Michael Grisanti, Kathy Houston, Christy Iyoob, Pamela Jackson, Shawn Kerley, Allison Kerley, Jonathan Konecny, Michael Macho, Tracy Martin, Brian Murphy, Thomas Neugebauer, Jamal Peay, Jeff Perkel, Michael Rider, Jose Rivera, Toby Robinson, Benjamin Shaw, Karen Sherard, Aaron Shreffler, Stacen Smith, Heather Smith, Sharon Taulbert, Trevor Taylor, Barry Thornton, Corinne Walser, Alfred Wilson and Jonathan Wise

1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was in January and you did not attend class, you must contact Amy Broughton to attend a February class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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medic911.com

SUN

MON

TUE

WED

THU

1

2

3

4 INSERVICE 1000 - 1400

FEB 2016 FRI

SAT

5 INSERVICE 0800 - 1200

6

COMPLIANCE 1200 - 1600 7

8 INSERVICE 1200 - 1600 1800 - 2200

9

10 INSERVICE 1200 - 1600 1800 - 2200

11 INSERVICE 1800 - 2200

12

13 COMPLIANCE 1600 - 2000

19 ASSESSMENT CTR 0800 - 1700

20

26

27

COMPLIANCE 1400 - 1800

COMPLIANCE 0800 - 1200 14

15

16

17

21

22

23

24

28

29

18

Date Busines 25s in Bold: s are enc hour employe e ourage s the Ov d to park in erflow L ot.

As a friendly reminder, please remember that CMED is charged with “checking on” crews when there has been no verbal exchange between the on-scene crew and CMED for 20 minutes.

Since crew safety is a high priority for Medic, the “checking in” is solely for your safety at the scene.

Please take a few minutes and review the “checking in” process: 1. If CMED does not get an answer after two attempts, we will alert your radio and inquire if you are “10-4”.

2. If we still do not hear back, we will attempt to contact First Responders to ensure that the MEDIC crew is safe.

3. If we are not able to make contact or if the First Responder has left the scene, CMED is instructed to notify the Supervisor as well as to initiate a police response.

SEPTEMBER CMED wants to ensure your safety and will do their part to ensure that everyone goes home at2014 the end of shift.

If you have any questions, please discuss with your Supervisor or contact any Operations Manager for further discussion. medic911.com 7

The American Ambulance Association’s, Stars of Life Conference honors the dedication of Ambulance Services, Paramedics, EMTs, Telecommunicators and all Agency Support Staff.

WHO TO NOMINATE Nominating someone is simple: let us know which co-worker has shown overall excellence with their position at Medic.

HOW TO NOMINATE 1. Login to Medic’s, Extranet.

2. Click “Incentives and Recognition”.

3. Click “Employee Recognition”.

4. Fill out and submit the Star of Life Nomination Form.