Dispatch 020217

FEBRUARY 2, 2017

facebook.com/MeckEMS @MecklenburgEMS mecklenburg-ems-agency

PERIOD 2 (11/01/16 - 02/28/17) RESULTS THRU’ 01/27/17

EST. PAYOUT : $700 FINANCIAL STANDING VS. BUDGET (GOAL: > 0.25%)

QUALIFYING CRITERIA Budget, Patient Satisfaction and Total Task Time goals must be met to turn on Performance Pay. If one of these three goals is not met, Performance Pay will not be paid.

ON TARGET

PATIENT SATISFACTION RATED AS “EXCELLENT” 66%

(GOAL: > 50%; LOW: > 60%; MID: > 60-65%; HI: > 65%)

TOTAL TASK TIME

69:09

(GOAL: < 70:00; LOW: < 69:00-70:00; MID: < 68:01-68:59; HI: < 68:00)

$0

$150 $300

$0

$150 $300

AGENCY DRIVER SAFETY SCORING AVERAGE (GOAL: > 8%) 9*

PERFORMANCE CRITERIA ($100 EA.)

CMED MPDS HIGH COMPLIANCE (GOAL: > 70%) 74%

RESPONSE TIMES (GOAL: P1, P2: > 90%; P3: > 85%)

P1: 96.94%/P2: 97.09% P3: 93.07%

P1 TRAUMA SCENE TIMES (GOAL: < 10:00) 7:20 *Agency Driver Safety as of 11/7/16

The latest Performance Pay Tracking Period began on Nov. 1. We are striving to meet the Patient Satisfaction goal of a ≥ 50% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew:

“Explain treatment options and procedures”

“Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations:

“Set transport length expectation”

“Set a triage level expectation before arriving at the hospital”

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t the new Check ou at HQ video .com buildmedic

Due to limited space, the Dispatch displays a limited number of updated photos each week. To see all of the new HQ construction photos (and videos), visit buildmedic.com

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With a little tenacity and a resourceful wife, Don Overcash took an adventure of a lifetime! After auditioning for the Wheel of Fortune television show in Charlotte, Don was not selected to participate in the game. He reauditioned on October 18 and was accepted.

A few weeks later, he received an email asking him to fly to L.A. to record a show on December 16.

If you missed his Wheel of Fortune debut in January, Don won nearly $30k.

Don took the show by storm. He took risks, played hard and left the show a winner.

“It was absolutely incred-

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ible watching all the behind the scenes stuff that goes on to put on a show,” Don shared. “This was truly a once in a lifetime experience that I will never forget!”

It’s not bragging if it’s true. Your culture is our brand and we want to hear more. To share your accomplishments with us, flip to the last page of the Dispatch to learn how.

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REQUIRED ATTENDANCE Daniel Baffaro, Joshua Baun, Thomas Brake, Lee Brown, Renee Canup, Katie Currin, Michael Dudkowski, John Fisher, Jeffrey Franz, Elijah Gamble, David Garber, Ralph Giuliano, Michael Grisanti, Kathy Houston, Christy Iyoob, Pamela Jackson, Shawn Kerley, Allison Kerley, Jonathan Konecny, Michael Macho, Tracy Martin, Brian Murphy, Thomas Neugebauer, Jamal Peay, Jeff Perkel, Michael Rider, Jose Rivera, Toby Robinson, Benjamin Shaw, Karen Sherard, Aaron Shreffler, Heather Smith, Stacen Smith, Sharon Taulbert, Trevor Taylor, Alfred Wilson and Jonathan Wise.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

PLEASE NOTE: If your Annual Performance Review was in December and you did not attend class, you must contact Amy Broughton to attend a January class.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

FEBRUARY INSERVICE TUE, FEB. 7 WED, FEB. 8 THU, FEB. 9 FRI, FEB. 10 MON, FEB. 13

WED, FEB. 15

THU, FEB. 16

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200 1200 - 1600 1800 - 2200 1800 - 2200

FEBRUARY COMPLIANCE TUE, FEB. 7

0800 - 1000 WED, FEB. 8 1000 -1200 THU, FEB 9 0800 - 1000 FRI, FEB. 10

1200 - 1400 SAT, FEB. 11 1600 - 1800 MON, FEB. 13 1600 - 1800

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ASSESSMENT CENTER FRI, FEB. 17

0800 - 1700

SAFETY COMMITTEE WED, FEB. 22

1300 - 1500

SAFE TEEN SAT, FEB. 11

0700 - 1300

Johnson and Wales University Wildcats celebrates first responders. On February 7, Medic employees receive free admission to the Johnson and Wales basketball game. Simply show the ticketing staff (or front desk) your Medic badge and watch the game for free. No ticket needed. Family and friends are only $5.

FEBRUARY 7, 2017 WILDCAT CENTER 235 S. CEDAR STREET, CHARLOTTE, NC, 28202 5:30 PM Snacks and popcorn are available for a small price.

For more information, contact Travis Treadwell at Travis.Treadwell@jwu.edu

Medic’s move to our new headquarters is right around the corner. In order to prepare, one task includes redesigning the Medic business card.

To help ensure that we’re serving the needs of all Medic employees, we need ideas and suggestions for the new card. For example, one request is to include white space on the back of the card so field members can write on it.

So, let us know what you’d like to see on the new business cards by emailing Tiffany at tiffanya@medic911.com.

Please submit your ideas no later than Friday, March 3, 1700.

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As the adage states, it’s not bragging if it’s true. From the cutest kitchen disasters to a new addition to the family, Medic’s PR wants to recognize you! Maybe you rescue animals as a parttime gig, make underprivileged children smile or fly really cool helicopters? Whatever it is, your culture is a part of Medic’s brand. So let us recognize you and all the great things you do...

Simply send PR the following: • Short blurb that includes the how, what and when. Feel free to use bullet points. We’ll write it for you.

• Images. Images. Images. The higher the resolution the picture is, the better. Video is pretty awesome too! Contact any member of PR if you need assistance with taking or downloading images or video.

Other important details: • Housekeeping. Understand by sending this information to Medic PR, you’re authorizing Medic to use all submitted images, videos and written content.

• Submissions. Medic PR retains to right to use (or not use) submitted content.

Submit your story and images to either Tiffany at tiffanya@medic911.com or Lester at lestero@ medic911.com.

If you have any questions, please feel free to contact anyone in PR.