Dispatch 012915

JANUARY 29, 2015

“WEAR RED” DAY AND MEDIC FAMILIES

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@MecklenburgEMS

Welcome back to BIG WORD Thursday!... Better known as the Learning Lab. Again, I’m Doc Studnek and this is Medic 101. Let’s continue our conversation surrounding Medic’s, Strategic Planning Process.

In order to start the class today, we need to spend just a moment defining two words that we frequently use to describe Strategic Planning Process’ flow of ideas: Divergent and Convergent.

• Convergent: Coming closer together, especially in characteristics and ideas.

• Divergent: Following the journey of a female protagonist through a parallel, yet dystopian society. Oh wait that’s the book series (and a not-so hit movie) by Veronica Roth. I digress… Divergent: tending to be different or develop in different directions or more specifically; a thought process or method used to generate creative ideas by exploring many possible solutions.

The heart of Medic’s Strategic Planning Process includes moving through a series of divergent and convergent thinking steps. This allows us to produce well-articulated strategic objectives. Last week, we discussed Input Collection and Synthesis. The next step in the process is a diverging step where Agency Leadership takes the provided information and generates improvement ideas or areas of opportunity. This step is conducted by Agency Leadership (all Agency Leaders, Supervisors and above). The converging step takes the generated ideas, groups similar ideas together and looks for common themes within said groups.

To conduct this step, the Management Team (all Agency Managers, Deputy Directors and the Executive Director) takes all of the divergent ideas (or opportunities) and begins placing similar ideas into distinct groups. Here’s where the fun begins… Managers and Directors write generated ideas on sticky notes, place them on the wall, shift them around until they identify similar idea groups. GO TEAM STICKY NOTE! This is the beginning of consensus building or general agreement on themes.

The ability to process a large number of ideas and agree on what the underlying issue (or identify themes) helps Agency Leadership become clear on the areas that need improvement or additional resources. The consensus building is also an opportunity to be sure that all managers are heard and can express their opinions regarding what needs attention.

It’s been a long day. We’ll continue the process of diverging and converging, next week. And if you’d like a recap on the last two, Learning Labs, please click here. Or log into My Medic, in the Extranet.

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GO TEAM (Sticky No

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As previously noted, the latest Performance Pay Tracking Period began on November 1st.

We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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Got your Red outfit ready? Feb. 6th is National Wear Red Day. Medic is proud to be a partner with the Charlotte American Heart Association. But what we’re really want to know is: how much you liked (or disliked) the recipes above! Let us know...

For more information on the Go Red for Women campaign or Wear Red Day, please visit http://bit.ly/1yJEzG3.

SEPTEMBER 2014

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SUN

MON

TUE

WED

THU

1

2 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

3 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

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5

9 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

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16

17

8

15

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23 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

FEB 2015 FRI

SAT

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7 COMPLIANCE 1600 - 2200

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18 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

19 SIMULATION 1000 - 1200 1300 - 1500 FISDAP 0830 - 1830

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25 SIMULATION 1600 - 1800 1900 - 2100 FISDAP 0830 - 1830

26 SIMULATION 0800 - 1000 1100 - 1300 FISDAP 0830 - 1830

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1. COMPLIANCE 0800 - 1200 2. SIMULATION 0800 - 1000 1100 - 1300 3. FISDAP 0830 - 1830

11 1. COMPLIANCE 0800 - 1200 2. SIMULATION 1000 - 1200 1300 - 1500 3. FISDAP 0830 - 1830

24 1. COMPLIANCE 1300 - 1700 2. SIMULATION 1000 - 1200 1300 - 1500 3. FISDAP 0830 - 1830

REQUIRED ATTENDANCE Daniel Baffaro, David Barbato, Joshua Baun, Sharon Taulbert, Thomas Brake, Lee Brown, Michael Bush, Renee Canup, Anthony Carriker, Patrick Crane, Katie Currin, Veronica Davis, Michael Dudkowski, John Fisher, Jeffrey Franz, Elijah Gamble, David Garber, Ralph Giuliano, Michael Grisanti, Kathy Houston, Andrew Innerfield, Christy Iyoob, Pamela Jackson, Shawn Kerley, Allison Kerley, Scott King, Jonathan Konecny, Matthew Lewis, Michael Macho, Tracy Martin, Brian Murphy, Thomas Neugebauer, Ryan O’Donnell, Jamal Peay, Jeff Perkel, Michael Rider, Jose Rivera, Toby Robinson, Benjamin Shaw, Karen Sherard, Aaron Shreffler, Heather Smith, Stacen Smith, Trevor Taylor, Barry Thornton, Corinne Walser, Alfred Wilson and Jonathan Wise.

1. COMPLIANCE 1300 - 1700 2. SIMULATION 1600 - 1800 1900 - 2100 3. FISDAP 0830 - 1830

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must contact Amy Broughton to attend a February class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at PLEASE NOTE: If your Annual Performance Review was amyb@medic911.com. in January and you did not attend the January class, you

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FEBRUARY COMPLIANCE Thu, Feb 5 Sat, Feb 7 Wed, Feb 11 Fri, Feb 20 Mon, Feb 24

0800 - 1200 1600 - 2200 0800 - 1200 1300 - 1700 1300 - 1700

FEBRUARY SIMULATION Mon, Feb 2

Tue, Feb 3

Thu, Feb 5

Mon, Feb 9

0800 - 1000 1100 - 1300 1000 - 1200 1300 - 1500 0800 - 1000 1100 - 1300 1600 - 1800

Wed, Feb 11

Wed, Feb 18

Thu, Feb 19

Fri, Feb 20

Mon, Feb 23

Tue, Feb 24

Wed, Feb 25

Thu, Feb 26

1900 - 2100 1000 - 1200 1300 - 1500 0800 - 1000 1100 - 1300 1000 - 1200 1100 - 1300 1600 - 1800 1900 - 2100 0800 - 1000 1100 - 1300 1000 - 1200 1300 - 1500 1600 - 1800 1900 - 2100 0800 - 1000

1100 - 1300

FEBRUARY FISDAP Mon, Feb 2 Tue, Feb 3 Thu, Feb 5 Mon, Feb 9 Wed, Feb 11 Wed, Feb 18 Thu, Feb 19 Fri, Feb 20 Mon, Feb 23 Tue, Feb 24 Wed, Feb 25 Thu, Feb 26

0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830

2015 Stars of Life Nominations January 2 - 31 HOW TO NOMINATE 1. Login to Medic’s, Extranet.

2. Click “Incentives and Recognition”.

3. Click “Employee Recognition”.

4. Fill out and submit the Star of Life Nomination Form.

SEPTEMBER 2014

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As we bring the 2015 Stars of Life campaign to a close, let’s remember last year’s Award Ceremony and how cute Medic’s families are!...