Dispatch 012816

JANUARY 28, 2016

Photo: Lester Oliva, PR

medic.com

facebook.com/MeckEMS

@MecklenburgEMS

Purchase tickets online (Medic employees only): Click here and type in “MEDIC�; or visit: https://oss.ticketmaster. com/aps/checkers/EN/link/promotion/home/52ed2651ca9ab93d755b977f4368475fec26e721 2

medic911.com

As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 65% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

medic911.com

3

4

medic911.com

SEPTEMBER 2014

Photo credit: oddshark.com medic911.com 5

FEBRUARY COMPLIANCE

FEBRUARY INSERVICE

FEBRUARY INSERVICE, CON’T

Tue, Feb 2 Wed, Feb 3 Fri, Feb 5 Mon, Feb 8 Thu, Feb 11 Sat, Feb 13

Tue, Feb 2 Wed, Feb 3 Thu, Feb 4 Fri, Feb 5 Mon, Feb 8

Wed, Feb 10 1200 - 1600

1800 - 2200 Thu, Feb 11 1800 - 2200

1400 - 1800 0800 - 1200 1200 - 1600 0800 - 1200 1400 - 1800 1600 - 2000

REQUIRED ATTENDANCE Daniel Baffaro, David Barbato, Joshua Baun, Thomas Brake, Lee Brown, Michael Bush, Renee Canup, Anthony Carriker, Patrick Crane, Katie Currin, Veronica Davis, Michael Dudkowski, John Fisher, Jeffrey Franz, Elijah Gamble, David Garber, Ralph Giuliano, Michael Grisanti, Kathy Houston, Christy Iyoob, Pamela Jackson, Shawn Kerley, Allison Kerley, Jonathan Konecny, Michael Macho, Tracy Martin, Brian Murphy, Thomas Neugebauer, Jamal Peay, Jeff Perkel, Michael Rider, Jose Rivera, Toby Robinson, Benjamin Shaw, Karen Sherard, Aaron Shreffler, Stacen Smith, Heather Smith, Sharon Taulbert, Trevor Taylor, Barry Thornton, Corinne Walser, Alfred Wilson and Jonathan Wise

1000 - 1400 1200 - 1600 1000 - 1400 0800 - 1200 1200 - 1600 1800 - 2200

PLEASE NOTE: If your Annual Performance Review was in January and you did not attend class, you must contact Amy Broughton to attend a February class.

INFORMATION UPDATES • Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an Annual Performance Review within that same month, MUST attend one of the available Compliance Training Sessions.

• Compliance sessions are held next to the Medic Fitness Center.

For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

6

medic911.com

SUN

7

MON

TUE

WED

THU

1

2 INSERVICE 1000 - 1400

3 INSERVICE 0800 - 1200

4 INSERVICE 1000 - 1400

COMPLIANCE 1400 - 1800

COMPLIANCE 1200 - 1600

9

10 INSERVICE 1200 - 1600 1800 - 2200

8 INSERVICE 1200 - 1600 1800 - 2200

FEB 2016 FRI

SAT

5 INSERVICE 0800 - 1200

6

COMPLIANCE 1200 - 1600 11 INSERVICE 1800 - 2200

12

13 COMPLIANCE 1600 - 2000

19 ASSESSMENT CTR 0800 - 1700

20

26

27

COMPLIANCE 1400 - 1800

COMPLIANCE 0800 - 1200 14

15

16

17

21

22

23

24

28

29

18

Date Busines 25s in Bold: s are enc hour employe e ourage s the Ov d to park in erflow L ot.

Medic partnered with Charlotte Mecklenburg Library and spoke at a local Adult Care Center.

The participants consisted of seniors and disabled adults who live in the City of Charlotte. They learned about calling 911, tips for being prepared when help arrives and how the system works together to SEPTEMBER bring them excellent 2014 care.

For more on Medic PR, contact Lester Oliva at lestero@medic911.com or Tiffany Archibald at tiffanya@medic911.com medic911.com 7

The American Ambulance Association’s, Stars of Life Conference honors the dedication of Ambulance Services, Paramedics, EMTs, Telecommunicators and all Agency Support Staff.

WHO TO NOMINATE Nominating someone is simple: let us know which co-worker has shown overall excellence with their position at Medic.

HOW TO NOMINATE 1. Login to Medic’s, Extranet.

2. Click “Incentives and Recognition”.

3. Click “Employee Recognition”.

4. Fill out and submit the Star of Life Nomination Form.