JANUARY 22, 2015
FUTURE EMTs AND PARAMEDICS, HEROES GAME & LEARNING LAB
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As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”
SEPTEMBER 2014
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ask.
learn.
Good afternoon, students. As you get settled down, let’s start this week’s lesson: Strategic Planning. Since this is your second week and I see some new faces out there, I’m Doc Studnek. To catch you up, let’s begin with a short synopsis on what we discussed last week. We defined Medic’s, Planning Process and why engaging in this process is important. For a quick refresher, click here. There are many ways that organizations can go about developing Strategic Objectives. There is no right or wrong way. Rather, there are different methods that best match an organization’s culture. So over the next few weeks, we’ll walk you through the process that Medic uses and why we feel it’s the best match for our organization’s culture (see Figure 1). To start the process of developing strategic objectives, we want to focus on a method to identify and filter inputs. These inputs can be inside or outside the organization and from many diverse areas within it. We call this process collection the Summarization of Ideas.
know.
THE PURPOSE STATEMENT SYSTEM’S, KEY MEASURES CUSTOMER RESEARCH
(POOF
CUSTOMER FEEDBACK
A MIRA HAPPE
EMPLOYEE INFORMATION
ANALYSIS
SUPPLIER INFORMATION NEW TECHNOLOGIES/REGULATIONS BUSINESS ENVIRONMENT OTHER RELEVANT INFORMATION
stir in
SUMMARIZATION
GROUPING
CUSTOMER FEEDBACK DIRECTIVES FROM OTHER PARTS OF THE ORGANIZATION ASSESSMENT OF THE CURRENT IMPROVEMENT EFFORTS
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ABSTRACTION
F!)
The Summation begins in September. Collection of inputs are completed by your peers, who begin scouring our organization for information. The information topics range from customer feedback, employee feedback, key measures of the system and other items represented in Figure 1(see below). This information is shared with Medic’s Leadership, in several ways. First, the planning team spends time reviewing the data its collected. Then the team produces a set of fictional text features (that’s a joke for my assistant - referencing my cartoon like persona). But, I digress... The information is then ten-compiled into a planning document that provides an objective assessment of the Agencies performance in the last year as well as the current business environment. This document gives Agency Leadership a clearer understanding of our organization’s performance. A series of presentations (summarizing key findings) highlight the key areas that may need improv ment.
It is important to note that this Summarization serves as a ‘stepping stone’ for Agency Leadership. It’s purpose is to help Leadership understand and reflect on what we have done and what we have failed to do. These “reflections” are then used in the next step of the Planning Process’, Idea Generation and Identification of Common Themes. But Idea Generation and Common Theme Identification will have to wait until next week.... We know you’re disappointed... But make sure you’re here bright and early next week for Module Three. We’d love to hear from you!.... Tell us what you think about Learning Lab. If you have questions or topic suggestions, please feel free to email Tiffany at tiffanya@medic911.com. Or drop your questions and/or ideas in the PR Drop Box - outside the PR Offices. CLASS DISMISSED!!!
ACLE ENS!
(FIGURE 1)
STRATEGIC OBJECTIVES
SEPTEMBER 2014
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22 SIMULATION 1. 1000 - 1200 2. 1300 - 1500
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26 SIMULATION 1. 1000 - 1200 2. 1300 - 1500 FISDAP 0830 - 1830
27 1. COMPLIANCE 1300 - 1700 2. SIMULATION a. 1600-1800 b. 1900 - 2100 3. FISDAP 0830 - 1830
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FISDAP 0830 - 1830
COMPLIANCE 1300 - 1700 SIMULATION 1. 1600 - 1800 2. 1900 - 2100 FISDAP 0830 - 1830
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REQUIRED ATTENDANCE Mary Power, Donald Eslick, Shawn Kersey, Kenny Phillips, Chris Simmons, Tom Porcelli, Brian DeSantis, Corey Montgomery, Adamo Riascos, Jason Crump, Rheba Graham-James, Ryan Lowe, Missy Caldwell, James Hoffman, Bryan Runyan, Jamie Stanford, John Stroup, Mariann Earwood, Steve McAuley and Brian Thomas.
INFORMATION UPDATES
• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one PLEASE NOTE: If your Annual Performance Review of the available Compliance Training Sessions. was in December and you did not attend the Decem- • Compliance sessions are held next to the Medic ber class, you must contact Amy Broughton to attend Fitness Center. a January class. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.
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JANUARY COMPLIANCE Tue, Jan 27 1300 - 1700
JANUARY SIMULATION Thu, Jan 22 Fri, Jan 23 Mon, Jan 26
1000 - 1200 1300 - 1500 1600 - 1800 1900 - 2100 1000 - 1200 1300 - 1500
Tue, Jan 27 0800 - 1000 1100 -1300 Wed, Jan 28 1600 - 1800
1900 - 2100
JANUARY FISDAP Thu, Jan 22 Fri, Jan 23 Mon, Jan 26 Tue, Jan 27 Wed, Jan 28
0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830
FYI February’s, Compliance, Simulation and FISDAP will be in next week’s, Dispatch...
2015 Stars of Life Nominations January 2 - 31 HOW TO NOMINATE 1. Login to Medic’s, Extranet. 2. Click “Incentives and Recognition”. 3. Click “Employee Recognition”. 4. Fill out and submit the Star of Life Nomination Form.
SEPTEMBER 2014
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FUTURE EMTS AND PARAMEDICS In 2014, Medic partnered with several organizations throughout Mecklenburg County. Through these partnerships and community events, Medic not only shared life-saving skills, the organization hopefully touched children’s hearts (and their parents) to create future Paramedics and EMTs. Thank you Medic Paramedic and EMT volunteers. We couldn’t have done it without you!