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JANUARY 15, 2015

THE PROFESSOR IS IN. . .

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Good morning, students. My name is Professor Doc Studnek and you’re in Medic 101. If you pull out your syllabus, you’ll see that our first session is on Medic’s, Planning Process.

ask.

learn.

know.

Why are we discussing the Planning Process?... Because it’s an important tool for Medic (or any organization) to help leadership establish direction, focus and be proactive in decision making. EMS planning is an integral part of our business. For example, medical protocols are the backbone of our patient care plans. There’s a Planning Process for that. Incident action plans help us to organize our activities around large scale events. There’s a Planning Process for that. Or how creating a budget allows us to understand how to use our financial resources. There’s a Planning Process for that. Each time we make a decision about how to act, the Planning Process is beneficial, especially when we intentionally STOP and use a formal process to develop these plans. Each year, Medic conducts an annual strategic planning process. Leadership STOPS and gathers information to identify strategic objectives that Medic will focus on for the next 1224 months. This process begins each fall and concludes in mid-February. You may see the results of this work show up in three important areas: 1. Setting budget priorities 2. Improvement projects/work teams 3. Alignment of performance goals

While this process occurs every year, it is not intended to change the direction we are currently headed in, necessarily. Rather it is to make sure that we are engaged in activities that help us focus and, in turn, help us better achieve a common purpose. Now class, as we move through the 2015 strategic planning process, we will provide live, short segments that are currently in the Planning Process. My hope is that these segments will give you a clearer understanding as to how Medic initiates, focuses and maybe even realign its processes, policies and/or procedures. We will conclude by sharing these objectives with you and the results. ASK THE PROFESSOR. If you have any questions about today’s session or have other related inquires, my teaching assistant, Tiffany will take any questions you may have and I’ll answer them in an Learning Lab. Email Tiffany at tiffanya@medic911.com. CLASS DISMISSED!

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As previously noted, the latest Performance Pay Tracking Period began on November 1st. We are striving to meet the Patient Satisfaction goal of a ≥ 68% rating (experience as “Excellent”). In order to create a comfortable margin of performance, while continuing to improve the patient experience, we would like to share some feedback from recent patient focus groups. The two areas that patients value the most are: 1. Communication from the treating crew: “Explain treatment options and procedures” “Provide reassurance and compassionate communication with the patient” 2. Setting clear expectations: “Set transport length expectation” “Set a triage level expectation before arriving at the hospital”

SEPTEMBER 2014

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To save costs and more importantly, find the highest quality product that’s currently on the market, we’ve been working closely with our product vendors. Over the past few weeks, we’ve learned a lot. As a result, we will begin to transition in new products within the coming weeks. Some of the immediate changes will be: 1. Crews will see new, orange gloves - as we deplete the purple gloves we currently use. The new gloves have been field tested by a number of crews, with positive feedback. The purple gloves will be gradually phased out and replaced by the stronger orange glove. The good news is: the orange glove is cheaper (in the quantities that we purchase it in) and the savings will be used for other needed supplies. 2. Also, the glucometers that we have been using for a number of years are gradually becoming obsolete. As a result, we will begin phasing in a new glucometer that operates the same way as the current model. Yet it’s much faster and will use less blood (to register) than the current model. Please note: the gloves will be the first to appear in the field. You should see them integrated in the coming weeks. Yet. the glucometers will be integrated as we deplete the existing model’s test strips inventory. If you have any questions, please contact Bryan Edwards at bryane@medic911.com or 704-943-6130.

2015 Stars of Life Nominations January 2 - 31 HOW TO NOMINATE 1. Login to Medic’s, Extranet. 2. Click “Incentives and Recognition”. 3. Click “Employee Recognition”. 4. Fill out and submit the Star of Life Nomination Form.

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To my entire Medic family – I would like to thank everyone for the amazing outpouring of love and support for my family after the sudden and unexpected passing of my dad in Florida earlier in December. Your cards, calls, e-mails, texts, meals and flowers were deeply appreciated. I am so very grateful for your kindness and encouragement during this incredibly difficult time. From the bottom of my heart THANK YOU! Kevin Staley

Please join us and wish David Brown and Monroe Hicks a “Happy Retirement” from Medic. There will be a gathering in downtown Charlotte. Location: Date: Time: Invited:

Fitzgerald’s Irish Pub 201 East 5th Street (in the “Top Bar” area. Be sure to tell them you are with the EMS group) Friday, January 30, 2015 7:00pm – Until... Any current or former employees of Medic, families and friends (Adults over 21 only)

FYI: Do not wear Medic uniforms to this event. If you would like to attend or for further information, call or text Jim Lockard at 704664-0344 or JimL2@medic911.com. *This is not a Mecklenburg EMS Agency supported event*

Shane Anaya, Daniel Baffaro (2), Josiah Balbuena (2), Jason Barr (4), Amber Barrera, Kristi Beaver, Stephanie Benson, Lukas Biebinger, Nina Bost, Angela Breeden-Alvarez, Allison Brinzey, Landrel Brown (3), Michael Bush II, Michael Campbell (2), Ronisha Carr, Anne Carter (4), Edward Clay, Heather Clay, William Coble, Michael Conklin, Katherine Cornelius, Ashley Cummings, Jai-An Davidson (2), Jeffrey Davidson, Brian DeSantis (2), Gabriel Donaldson, Michael Dudkowski Jr., Ashley Duncan, Michael Durham, Mariann Earwood-Hackert (2), Cheryl Eudy (2), Melissa Garifo, Robin Geck, William Gibson (2), Jose Gonzalez (2), Rheba Graham-James (2), Mali Green, Daniel Hagemeyer, Eric Hall, Russell Harrell, Rebekah Hart-O’Sullivan (2), David Hawks (2), David Hewitt (2), Nicolette Hodnett (2), Kayla Hough, Robin Houser, Stacey Hughes, Audrey Hunt (2), John Hunt, Brendan Hutson (4), Andrew Innerfield (4), Christy Iyoob (3), Pamela Jackson, Jason Jeffares, Matthew Johnson, Samuel Jones (3), Casey Jordan, Angela Kaufman (2), Elizabeth Kennedy, Shawn Kerley, Scott King (4), Siobhan Klass (2), Eric Koelbl, Erin Lee (2), Amy Leirmoe, Matthew Lewis, Julio Lizarazo, Nicholas Lommerse (2), Michael Macho, Anna McCarley, Robert McKenzie, Milan Merges, Michael Miller, Hunter Mitchell, Tyler Mohr, Corey Montgomery (2), Brian Murphy, Arthur Nolan (2), Rebecca Norris (3), Tyler North (3), Timothy O’Connell (2), Ryan O’Donnell (3), Ethan Parker, Macon Parker (3), Gabrielle Pegram, Albert Pendlay, Alexis Perkel (3), Jeffrey Perkel, David Phillips, Thomas Porcelli, Heber Portela Da Rosa, Hillary Ramsey, Helen Reed (2), Kenneth Richardson, Brandis Ridenhour, Zachary Rogers, Amanda Rothbauer (2), Bradley Rowland (2), Megan Ruane, Bryan Rucker, Emil Ruiz (2), Johnny Sampson (2), Benjamin Shaw (2), Kyle Sheehan, Jacob Shope (5), Christopher Simmons, Ashley Smith (2), Brian Smith, Lindsay Smith, Christina Stauber, Matthew Stegall (2), Richard Steinbroner, Michael Stratton, John Stroup, Jeffrey Thompson, David Toney (2), Margaret SEPTEMBER Wagner,2014 NichTruesdell, Douglas Valot, John ole Washington, Matthew West, Colby Willison (3), Sheridan Wilson, Michelle Wise, Jesse Wolfram, Andrew Wooten and Pamela Wykle (2). medic911.com

SUN

MON

TUE

WED

THU

JAN 2015 FRI

SAT

14 COMPLIANCE 1300 - 1700

16 SIMULATION 1. 0800 - 1000 2. 1100 - 1300

FISDAP 0830 - 1830 18

26 SIMULATION 1. 1000 - 1200 2. 1300 - 1500 FISDAP 0830 - 1830

20 SIMULATION 1. 1000 - 1200 2. 1300 - 1500

21 SIMULATION 1. 0800 - 1000 2. 1100 - 1300

22 SIMULATION 1. 1000 - 1200 2. 1300 - 1500

FISDAP 0830 - 1830

COMPLIANCE 1300 - 1700 SIMULATION 1. 1600 - 1800 2. 1900 - 2100 FISDAP 0830 - 1830

28 SIMULATION 1. 1600 - 1800 2. 1900 - 2100

1. COMPLIANCE 1300 - 1700 2. SIMULATION a. 1600-1800 b. 1900 - 2100 3. FISDAP 0830 - 1830

FISDAP 0830 - 1830

REQUIRED ATTENDANCE Mary Power, Donald Eslick, Shawn Kersey, Kenny Phillips, Chris Simmons, Tom Porcelli, Brian DeSantis, Corey Montgomery, Adamo Riascos, Jason Crump, Rheba Graham-James, Ryan Lowe, Missy Caldwell, James Hoffman, Bryan Runyan, Jamie Stanford, John Stroup, Mariann Earwood, Steve McAuley and Brian Thomas.

INFORMATION UPDATES

• Please register for your Corporate Compliance Training session through LMS. • The duration of the Medic Safety & Compliance Training sessions is up to 4 hours. • Attendees will be paid for the total time spent in class. • Each employee, with an Annual Performance Review within that same month, MUST attend one PLEASE NOTE: If your Annual Performance Review of the available Compliance Training Sessions. was in December and you did not attend the Decem- • Compliance sessions are held next to the Medic ber class, you must contact Amy Broughton to attend Fitness Center. a January class. For more information on Corporate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

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JANUARY COMPLIANCE

JANUARY SIMULATION

Wed, Jan 14 1300 - 1700 Tue, Jan 27 1300 - 1700

Fri, Jan 16 0800 - 1000 1100 - 1300 Tue, Jan 20 1000 - 1200 1300 - 1500 Wed, Jan 21 0800 - 1100 1100 - 1300 Thu, Jan 22 1000 - 1200 1300 - 1500 Fri, Jan 23 1600 - 1800 1900 - 2100 Mon, Jan 26 1000 - 1200 1300 - 1500 Tue, Jan 27 0800 - 1000 1100 -1300

Wed, Jan 28 1600 - 1800 1900 - 2100

JANUARY FISDAP Fri, Jan 16 Tue, Jan 20 Wed, Jan 21 Thu, Jan 22 Fri, Jan 23 Mon, Jan 26 Tue, Jan 27 Wed, Jan 28

0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830 0830 - 1830

CONGRATULATIONS!... Graduates of the 2014 CPCC Paramedic Program Class. Presenting your 2014 CPCC Graduates: Academic Excellence Award - Bobbi Lindsey Outstanding Graduate Award - Macon Parker Clinical Excellence Award - David Hawks Mian Baker Abigail Bradner Nick Bringolf Kristin Carriker Waldy DeArmas

Chelsea Dewell Noah Godbey David Hawks Casey Jordan Bobbi Lindsey

Anna McCarley Hunter Mitchell Macon Parker Anne Pentland Bryan Rucker

SEPTEMBER 2014

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On January 26, 2015, the ‘Billing Tab’ in Siren will change. Two sections, under Billing Tab have been eliminated. They will be replaced with one MANDATORY section called, Patient Conditions.

Crews will be required to select all of the appropriate patient conditions for each transport.

Three of the conditions are a little more subjective. Additional information, regarding appropriate use will be covered in an LMS video. Please watch the LMS video and sign the acknowledgement section prior to 1/26/15. Continue to complete accurate and thorough documentation that protects you legally and conveys relevant clinical information. It’s important. It also allows the Agency to avoid improperly billing for transports. For questions, please contact Robie Wilcox at robiew@medic911.com or 704-943-6401; Brian Shimberg at brians@medic911.com or 704-943-6142. Or contact your supervisor.