Impact Magazine - October 2009

Six Motivators

Lean & Mean

Work-Life Balance

For Today’s Employees

How Much Can You Save?

It’s Not a Myth

Greater Phoenix Chamber Of Commerce

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Growing respect

Chuck Sowers President Health Net of Arizona

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Meet the ATHENA Award Finalists Special Section Inside n Member News n Calendar of Events n Capitol Update

Food for Thought From

TheValley’s Top Bosses

Banner Cancer Center

board of directors EXECUTIVE COMMITTEE Chair Connie Perez CEO Advanced Reimbursement Management Immediate Past Chair Andrew K. (Andy) McCain VP & CFO Hensley Beverage Company CHAIR-ELECT Steve Wheeler Exec. VP, Customer Service & Regulation APS Legal Counsel Anne Kleindienst Attorney Fennemore Craig, P.C. Secretary Treasurer Pam Conboy Arizona Regional President Wells Fargo Bank Vice Chair – PCCD Patricia Lee Refo Attorney Snell & Wilmer Vice Chair Small Business Tom Cooper CEO Desert Fleet-Serv, Inc. VICE CHAIR Public Affairs Susan Anable Director of Public Affairs Cox Communications VICE CHAIR Community Events Kathryn Murphy President & CEO Corning Gilbert, Inc. VICE CHAIR HBLC Gil Valadez Prudential Vice Chair MEMBERSHIP Rick Johnson Principal/Owner Executive Forums

Getting All Bossy Chances are that if you’re reading this, you either have a boss or you are the boss. In either case, you’ll enjoy reading this month’s cover story, where some of the top bosses in the Valley (as nominated by their employees) share their secrets of effective management.

Being the boss is a tough, often thankless job. This month, we thank those who draw rave reviews from the people who work for them and give you some insight into what makes them successful managers.

Communication, honesty and respect are keys, just as in any relationship; and, at the end of the day, never forgetting that we’re all people first, and bosses and employees second.

Speaking of people, we’ll honor some other remarkable ones this month at the 22nd Annual ATHENA Awards luncheon on Wednesday the 21st at the Arizona Biltmore Resort & Spa. The 11 finalists for the three awards (for the public sector, private sector, and young professional) are profiled in our special section beginning on page 11. Come and join us at this wonderful event. Bring the women (and men) who have guided you, who look up to you and who know you best. I promise you an inspiring afternoon in the company of some amazing individuals.

Todd Sanders President & CEO Greater Phoenix Chamber of Commerce

VICE CHAIR Audit and Governance Scott Celley VP, External Affairs TriWest Healthcare Alliance VICE CHAIR Human Resources David Bruno Vice Chairman/Managing Partner DHR International VICE CHAIR ECONOMIC DEVELOPMENT Richard Parker Vice President Sundt Construction Corp.

Executive Committee Members at Large Derrick M. Hall President & CEO Arizona Diamondbacks Peter Hayes Manager of Public Affairs SRP Dan Vermeer Waste Management Susan Williams President HR Choice

View the entire list of board members at: www.phoenixchamber.com

October Bulletin Now there’s a new way for Chamber members to offer discounts to their fellow members! The new Chamber Connect cards, which provide special deals and offers only to GPCC members, should make their way to your mailboxes this month.

The Chamber thanks Bougainvillea Golf Course, CobbleStone Auto Spa, Community Tire & Auto Repair Specialists, Elephant Bar Restaurant, Enterprise Rent A Car and Macayo’s for being the first members to be involved in this new program. Show your support for them by using your Chamber Connect Cards!

Be sure to check our online directory at www.phoenixchamber.com for more member savings. And if you’re interested

in participating in a member-to-member discount program, contact Debbie Drotar at ddrotar@phoenixchamber.com or (602) 495-6483.

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Contents

Get up | Get out | Connect

OCTOBER | 09

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Get Bossed Around What makes a great boss great? Find out how the best practices of some Chamber members bear fruit and produce happy employees.

Rick McCartney | Publisher Media Publishers Group, Llc rmccartney@phoenixchambermagazine.com Jody Ryan | Editor-In-Chief Greater Phoenix Chamber jryan@phoenixchamber.com Kenn Tomasch | Editor Greater Phoenix Chamber ktomasch@phoenixchamber.com Lori K. Baker, Matthew Clyde, Stephanie Conner, Sandy Des Georges, Christina Estes, Christia Gibbons, David Lucas, Kay Sperduti, Tom Trush, Susan Williams, Lois Zachary Contributing Writers Dan Vermillion, Angela Cook, Kevin Coons, Kenn Tomasch Photography Stephen Gamble | Art Director Louise Ferrari | Operations Manager Dee Dee Hixson, Cami Shore Account Executives

Features

The Valley’s Best Bosses

ATHENA Awards

Meet five top managers and learn about their secrets for success. p. 8

By David Lucas

Eleven finalists for this year’s ATHENA Awards tell eleven stories of success, service and advice. p. 11

By Kenn Tomasch

Event Spotlight The 22nd Annual ATHENA Awards luncheon celebrates the achievements of outstanding business women in the Valley. p. 15

By Kenn Tomasch SAVE

THIS DATE

Departments 06 Member News News, Notables & Updates

23 A sk Our Members Simple Answers to Tough Questions

24 Smart Growth Mentoring: A SMART Way to do Business

25 Money Matters Trimming The Fat

No Tricks, Lots of Treats in October

18 Member Happenings Our Members Do Get Around

Off Madison Ave.

25 HR IQ Six Things That Motivate Today’s Employees

26 Capitol Voice

28 Greater: PHX News & Notes From Around the Valley

21 New Members

Grand Openings and Gatherings

20 How To: Go Into Business with Your Spouse

*

WWW.PHOENIXCHAMBER.COM

This means additional information is available online.

On The Cover: One of the Valley’s Top Bosses, Health Net of Arizona President Chuck Sowers, offers healthy snacks and gets feedback from his employees. Photo by Dan Vermillion.

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Michelle Bolton | V. P. Public Affairs/Economic Development mbolton@phoenixchamber.com Jody Ryan | Director, Marketing & Communications jryan@phoenixchamber.com Katie Campana | Director, Community Relations kcampana@phoenixchamber.com Norma Macias | Director, Member Services nmacias@phoenixchamber.com Daniel Ayala | Director, Bidsource dayala@phoenixchamber.com Debbie Drotar | Director, Business Development ddrotar@phoenixchamber.com 201 N. Central Avenue, 27th Floor Phoenix, Az 85004 P 602.495.2195 • F 602.495.8913 www.phoenixchamber.com Published By

Work/Life Balance

www.phoenixchamber.com

20 Ribbon Cuttings

Ron McElhaney | V. P. rmcelhaney@phoenixchamber.com

30 First Person

Election Results

Member Resources 16 Events Calendar

27 Pro: Files B BVA Compass Bank

Todd Sanders | President & CEO tsanders@phoenixchamber.com

6360 E. Thomas Rd. Suite 210 Scottsdale, AZ 85251 p 480.588.9505 • f 480.584.3751 info@mpgcompany.com www.mediapublishersgroup.com Greater Phoenix Chamber of Commerce Impact Magazine is published monthly by Media Publishers Group, LLC. The publication is distributed to membership and made available to prospective members throughout the Greater Phoenix area. We appreciate your editorial submissions and news for review by our editorial department by e-mailing editor@phoenixchambermagazine.com. To subscribe to GPCC Impact Magazine, please send check or money order for $24.00 to Media Publishers Group, P.O. Box 32055, Phoenix, AZ 85064 or call (480) 588-9505. ©Copyright 2009, Media Publishers Group, LLC. All rights reserved. Media Publishers Group and the Greater Phoenix Chamber of Commerce reserve the right to refuse certain advertising and are not liable for advertiser’s claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of the Publisher or the Chamber.

www.phoenixchamber.com

DowNtowN’s

Newest experieNce. All-iNclusive

MeetiNg

EXECUTIVE CONFERENCE CENTER

at Phoenix Convention Center West Building - 200 Level

Member News Highlighting achievements, awards, new hires, promotions and notes of interest from our members.

Thinking Pink

Jeff Jackson (center, with plaque) and the team at ServiceMaster All Care Restoration have now received two national awards at the ServiceMaster Clean International Convention in the last five years.

They Really Cleaned Up April and Jeff Jackson of ServiceMaster All Care Restoration in Peoria and Tucson earned the prestigious Farmers Insurance Franchise of the Year Award in recognition of outstanding service to both Farmers and its policyholders. One of 12 franchises to be nominated for the award by regional Farmers Insurance offices, ServiceMaster All Care Restoration was selected as the premier service provider from a group of nearly 650 ServiceMaster Clean franchises nationwide.

+ www.phoenixservicemaster.com Howdy, Partner!

Moving On Up

Mike C. Drexler, CPA, has been promoted to a partner of Clifton Gunderson, LLP. Drexler has more than 20 years experience and began his career with Clifton Gunderson as an Assurance Senior Manager in 2006. + www.cliftoncpa.com

Michael Rissman has been appointed executive vice president, general counsel and corporate secretary of Republic Services, Inc. Rissman had served as acting general counsel and corporate secretary since March 2009. + www.republicservices.com

Feeling Lucky?

RED Development and Lucky Strike Entertainment have announced that Lucky Strike Lanes, a hip bowling lounge, will occupy 18,000 square feet at CityScape at Central Ave. and Washington St. in downtown Phoenix starting in Summer 2010. The first phase of the three-block, 1.8 million square foot project, which will include a mix of office, hotel, restaurant, retail and residential space, opens next Spring. + www.reddevelopment.com

Going International Carlos A. Sugich of Snell & Wilmer, LLP has been appointed to serve a one-year term as Vice-Chair of the Mexico Committee of the American Bar Association (ABA) Carlos A. Sugich Section of International Law. The committee is involved in the full spectrum of U.S.- Mexican legal issues, as well as relevant aspects of internal Mexican Law. + www.swlaw.com

Revolution Tea has joined the fight against breast cancer with the release of the newest flavor from the 3D line: 3D Pink Grapefruit. Revolution President David Watson’s wife, Christine is a Great taste, great cause. two-time breast cancer survivor and the inspiration behind the drink’s mission to combat the disease. A portion of all the sales from 3D Pink Grapefruit will go to support breast cancer charities. + www.drink3d.com

School Days Goodwill of Central Arizona has partnered with University of Phoenix to establish four full-tuition scholarships, which will provide educational opportunities to disadvantaged students in pursuit of their post-secondary academic goals.

The scholarships cover any area of study within the University of Phoenix and two scholarship recipients started in the Fall 2009 semester. + www.goodwillaz.org, + www.phoenix.edu

Conduct Yourself Accordingly J. Scott Rhodes of Jennings, Strouss & Salmon, PLC, has been appointed Chair of the State Bar of Arizona’s Rules of Professional Conduct J. Scott Rhodes Committee. Rhodes’ practice focuses on legal ethics and the law of lawyering, including attorneys’ fees disputes, energy and utilities law, local government law, and professional corporate governance and structure. + www.jsslaw.com

Making Beautiful Music Together The new John C. Lincoln Medical Offices 3 in Deer Valley.

Healthy Growth John C. Lincoln Health Network opened two new, four-story buildings this summer featuring offices, outpatient surgical suites, medical imaging suites and centers specializing in reconstructive surgery and breast health. The buildings opened on the JCL campuses in Deer Valley and Phoenix and will increase the hospitals’ ability to provide outpatient services in a convenient location for patients. + www.jcl.com

Musical Instrument Museum board chair Bob Ulrich led a group of six MIM team members and volunteers on a recent trip to Bob Ulrich (center) with Willy Europe to visit and Marthe Mestach, who donated a shofar, an ancient several partner Hebrew horn, to the museum. institutions.

While in France, Germany and Belgium, they exchanged ideas and goodwill. + www.themim.org

Contact Us | Send your member news and photos 45 days prior to publication to: editor@phoenixchambermagazine.com 6

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}“

The Reviews are in!

Grant Development Workshop at ASU

Downtown Phoenix Campus October 28 - 30, 2009 • 8:30am – 4:30pm Daily To register please go to granttrainingcenter.com or call 866-704-7268

This Workshop Is Geared For: n Those who wish to strengthen their grant writing skills n Beginners who wish to acquire and master the techniques of preparing, writing and The center of attention will be on how to effectively tell the story that leads to funding, be it for the researcher in the sciences and social sciences, educator and nonprofit professional.

Get on the inside track GTC Training Workshops are the ideal choice to optimize professional grant writing skills.

One of the best development classes I have ever attended… I would rate it above all other workshops.

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Participants Will Learn How To: n Comprehend the diversity of the grant funding community n Research and identify potential funding sources n Create the right fit with the funding agency n Address the guidelines of proposals n Identify and effectively write the key elements of a proposal n Integrate each component of the grant into the final product n Develop focused and realistic budgets n Package professional grant submissions Join us on

the valley’s

top bosses They’re on the Leading Edge

By David Lucas Photographs by Dan Vermillion, Angela Cook and Kenn Tomasch

The fruits of Chuck Sowers’ labor include ever-growing respect from his employees.

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he man in the apron pushing a snack cart around the Health Net of Arizona office in Phoenix isn’t what he appears to be. He’s certainly not the “snack guy.” He’s company President Chuck Sowers and he is what many of his employees consider the ideal “Top Boss.” As Sowers pushes his “Chuck Wagon” around Health Net headquarters, he gives away fruit and other healthy snacks to employees to reinforce his efforts to promote healthful eating while soliciting valuable feedback about work issues.

Sowers is just one Valley boss who elicits rave reviews from his employees, and whose management style can be an example for supervisors throughout greater Phoenix. “Chuck is one of the best bosses I have ever had,” says Dawn Parker, director of small group sales for Health Net. “He’s one of the most approachable bosses I have ever had the pleasure of working for. Every employee feels free to walk up and chat with Chuck.”

An effective communication style is one of the common traits employees like about our Top Bosses. It works for Tracey Gotsis, executive vice president of marketing & development at Westcor.

“I believe in communicating a vision, direction, roadmap and providing feedback along the way so individuals and the team understand where they fit in,” Gotsis says. “Communication with each individual on a team on a regular basis is so important to reaching any goal or developing any strategy.”

No Micro Managers

Chandra Stewart’s open-door policy has her employees at Goodwill of Central Arizona lining up to sing her praises.

HOW THE TOP BOSSES WERE SELECTED By no means a complete list of all the great bosses among Chamber members, this story profiles a small group selected largely on the strength of nominations submitted by their employees. We congratulate any and all bosses who inspire respect and admiration from those with whom they work.

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What else makes a Top Boss? Employees and bosses alike say it’s important to empower personnel to do their jobs without stifling supervision.

“My style of management has always been to be more of a mentor, to collaborate with them and not tell them how to do things, but to let them use their own skill sets to surprise me with the results,” says Chandra Stewart, director of communication and marketing for Goodwill of Central Arizona. “My style is to be part of my team, working side-by-side with them and making sure they know that I’m an ally.”

Dean Schwindt, district manager for Waste Management, gives his employees the freedom to make their own mistakes so they can learn from them. “Part of it is letting them be themselves and do their jobs and not micro-manage them,” Schwindt says.

“Let them make their mistakes and help them learn through those mistakes so they’re not afraid to make decisions. They need to make decisions every day; that’s what we hired them to do.”

www.phoenixchamber.com

and father working. A lot of children are disconnected from their parents.”

Ginger Barker, operations specialist for Waste Management, explains But for companies that can’t always accommodate visiting children, how employees respond to this management style. “He educates and then employees still value bosses who can empathize with family issues that empowers his employees to make decisions and run their portion of the affect their lives. Anita Walker, vice president of public relations for business,” Barker says. “This gives the employees a feeling of ownership Westcor, says Gotsis is “someone who is a mom first and demands that which drives them to achieve results.” other moms are the best moms and the best professionals we can be. She This same philosophy is what endeared many Goodwill employees would never say that you can only be one or the other. You could be the to Stewart’s management style. “She knows she has a capable team best of both at the same time. It’s been very inspiring to see somebody who and she trusts our judgment,” says Sara Turley, public relations is successful at both.” specialist for Goodwill. “She is More and more companies are willing to listen to our ideas and finding that employees who can strike incorporate them to accomplish our a balance between work and home mission. She sees potential in us and commitments are very productive. recognizes our unique abilities and “She’s committed to balance and she strengths and using those to foster a demonstrates that and demands the better team environment.” same thing of us,” Walker says of her There’s a practical side to boss. “All those things put together empowering employees to make create a productive workplace.” their own decisions: sometimes they know more than the boss. “I love The Toughest Decisions surrounding myself with people that are smarter and more talented than During these tough economic times, me,” Gotsis reveals. “I need to grow bosses may have to make unpopular myself, and every person I work with decisions. A Top Boss earns goodwill I’m learning from. There’s not a day capital that they can use to purchase that goes by that I don’t learn a better employee buy-in to company changes.

Faye Stewart (far right) never forgets her employees are the real way of doing something.”

When Health Net’s corporate leadership driving force behind her eponymous transportation company. considered selling two operations Family Feeling including Arizona’s earlier this year, Sowers banked on some of this capital to help convince his superiors that the state operation was worth keeping.

Many employees find work an extension of their own families - a home “What I stressed to our team was that our performance would be our away from home. Faye Stewart Transportation Service is a family operation, currency,” Sowers recalls. “I told the team if we exceeded expectations, and the company’s namesake creates an atmosphere where all employees good things would happen. Things have improved dramatically and are made to feel like part of the family. “Faye takes a personal interest in Health Net has decided to keep Arizona as part of the family. I continue all of her employees’ lives and we are all treated like family,” states Faye to tell my team that it was (due to) their focus and dedication through Stewart’s nominating letter, which was signed by 10 employees. uncertain times.”

During the summer and other school breaks, employees’ children A Top Boss is a leader first and foremost, through good times and bad. are invited to come to work with their parents to make crafts, play Employees trust a leader who can inspire and motivate. “If you’re a leader, computer and Wii games, or just to be with mom or dad. “They can you can lead anybody off a cliff. If you’re not, they won’t follow you out sit at the desk next to their parent and realize what their parent the front door. Learn to become a people person to make yourself open to does all day long,” Stewart says. “I find that to be people you want to walk this path with you,” Faye Stewart advises. very important these days with both the mother

Tracey Gotsis (center) is a great listener, say her co-workers at Westcor.

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Congratulations to the athena nominees & Finalists

“Certified Female Friendly Facility” by askpatty.com

Your one-stop-shop for all your auto repair and tire needs.

If you’re looking for a “REAL DEAL”, remember HONESTY is PRICELESS!

Waste Management’s Dean Schwindt has a vested interest in seeing his employees succeed.

This fab five is just a small sample of the effective executives on the Chamber’s membership rolls. They serve not only as an inspiration to their employees, but also as an example to leaders throughout the Valley. If you think your boss deserves recognition among the best of the best, let us know about it at editor@phoenixchambermagazine.com.

Get Connected

Dedicated To The Communities We Serve.

Faye Stewart Transportation Service www.fayestewarttrans.com Goodwill of Central Arizona www.goodwillaz.org Health Net Arizona www.healthnet.com Waste Management www.wm.com

For the location nearest you, go to: communitytireaz.com or call 602-569-4930

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Westcor www.westcor.com

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Photos by Kevin Coons for SRP

The 2009 ATHENA Award nominees: Seated, Left to Right: Allie Bones, Connie Phillips, Cristina Romero-Bosch, Kristin Slice, Maxine Jones, Rebecca Armendariz, Hope Ozer, LaRayne Lundell, Wendy Akbar, Priti Das, Ashley Ulinger, Monica Stigler. Standing, Left to Right: Jennifer Whalley, Cristi McMurdie, Kimber Lanning, Melissa Boyles, Linda Minde, Debra Stevens, Kandi Lee, Lynn Seawell, Tisha Diffie, Susie Timm, Sharon Knutson-Felix, Robin D. Cook, Anita Grantham, Pam Miller, Terry Stevens, Leslie Motter, Kim McWaters, Carolyn Johnsen, Robin Orchard, Stella Shanovich, Francie Austin, Katrina Mueller, Anita Lang, Ginger Clayton. Not pictured: Barb Dawson, Lisa George, Maryellen Gleason, Lorrinda Gray-Davis, Judi Hand, Frances Mills-Yerger, Rachel Sacco, Luz Sarmina, Rosemary Scarfo, Ann Siner, and Loria Yeadon.

Athena Is… The goddess of war, wisdom, arts, science and reason. To the ancient Greeks, she represented heroic endeavor and was the companion of heroes.

Today, the qualities of the legendary divine being are kept alive through the ATHENA Awards. Established in 1982 by Martha Mertz at the Lansing (Mich.) Regional Chamber of Commerce, the movement has spread internationally. Today it honors women who demonstrate professional excellence, devote themselves to their communities and keep the ATHENA spirit alive by mentoring the next generation of outstanding leaders.

First awarded here in the Valley of the Sun in 1987, the ATHENA Awards grew in 2008 with recognition for a woman in the private and public sectors as well as an up-and-coming young professional.

An intense, three-month nomination process resulted in the field of nominees being whittled to the 11 finalists you’ll meet in this special section.

Three will ultimately be honored at the 22nd Annual ATHENA Awards luncheon on Wednesday, October 21 at the Arizona Biltmore Resort & Spa. For more on the event, see page 15.

If you’d like to nominate an outstanding Valley businesswoman for the 2010 ATHENA Awards, the nomination process begins next spring. For more information, contact Katie Campana at kcampana@phoenixchamber.com or (602) 495-6480.

Get Connected ATHENA International www.athenafoundation.org

Meet the Finalists www.phoenixchamber.com

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Athena Private Sector Finalists

Barb Dawson Partner Snell & Wilmer, LLP

Lawyer, leader and lover of community, Barb Dawson is committed to excellence in all she does.

She has 20 years of legal experience in complex commercial litigation and financial and international matters. She also chairs the Lex Mundi Board of Directors and Executive Committee (she’s only the second female chair of the global law firm association in the last 20 years).

Dawson also spearheaded the creation of the Mary Leader – Woman in Leadership Program for the mentoring and advancement of women, and works with law students through the American Bar Association’s Judicial Internship Opportunity Program.

She also works with the HIV/AIDS Law Project and serves on the board of Homeward Bound, a transitional housing program for homeless and domestic violence families.

Linda Minde Co-Owner Tri-Lite Builders

Linda Minde is co-owner of a successful design/build remodeling company, a mentor, volunteer and role model for women. She has helped raise the visibility and profitability of the firm she co-owns with her husband, Wayne, and is recognized as a leader in her industry. Minde lends her business expertise and life experience to women who work for her and for colleagues of other women-owned businesses.

A proponent of educational, social and spiritual youth programs, Minde has a passion for working with the youth of our community for the betterment of all. And while she and Wayne have sponsored a Habitat for Humanity home in Chandler, her charitable efforts aren’t limited to Arizona: the Mindes are also helping build a school for underprivileged children in Ecuador.

Leslie Motter Senior Vice President American Express

Leslie Motter has achieved a high level of success in the financial services industry, while drawing kudos from employees for her communication skills and creative workplace benefits that set an open and fun environment.

She continually supports the professional growth and leadership development of American Express’ female employees and mentors fellow executives from coast to coast. By establishing clear areas of focus for her teams, she has helped drive business results in a challenging economy.

Motter chairs her company’s Philanthropy Committee, overseeing grant requests from nonprofit agencies statewide, serves on the boards of the UMOM New Day Centers and the Fresh Start Women’s Foundation and is part of the Thunderbird School of Global Management’s Global Leadership Council.

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Ann Siner Co-Founder & CEO Eco-Chic Consignments, Inc.

Entrepreneur, leader and mentor, Ann Siner’s business featuring a family of high-end designer consignment boutiques has employed thousands of women over the last two decades. Siner has mentored hundreds of women at the start or transition points of their careers.

An innovator in her industry, Siner has built a strong brand that has seen its revenues increase despite the economy. Through smart marketing and differentiation, she has built a thriving business.

Siner is a lifetime animal lover, and serves the community through her work with Friends of Animal Care and Control, the Arizona Animal Welfare League and in opening her own home to foster animals. She has also worked with Sojourner Center and Arizona Women’s Education & Employment.

SRP CONGRATULATES THE FINALISTS FOR THE 22ND ANNUAL ATHENA AWARDS. Thank you to all the nominees for your commitment to excellence.

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Athena Public Sector Finalists

Sharon KnutsonFelix Executive Director 100 Club of Arizona An example of triumph out of tragedy and tireless devotion to the plights of others, Sharon Knutson-Felix is an inspiration to public safety workers and their families. Despite having lost a young son and her husband in tragic accidents, she has turned grief into hope and works to support families of police officers, firefighters and other law enforcement workers.

Her faith not only sustained her during dark times, but also inspires her to contribute time and money to help others in the community in need. The daughter of a pastor, she is active in her church and provides a steady hand and an open heart to those touched by adversity.

Kimberly McWaters President & CEO Universal Technical Institute, Inc.

Growing up, she dreamed of performing on Broadway, but Kimberly McWaters’ star has ascended on a very different stage. The only female president & CEO of a publiclytraded Arizona company, McWaters has helped build UTI into a leading provider of technical education training in the mechanical arts.

McWaters raised three children on her own while completing her college education, and is devoted to helping empower others to achieve their dreams.

She supervises and mentors UTI’s predominantly-female corporate staff, serves on the board of the Boys & Girls Clubs of Metropolitan Phoenix, volunteers with the Fresh Start Women’s Foundation and has founded a Web site designed to encourage teens to drive safely.

Congratulations to all the athena award nominees & Finalists

Connie Phillips Executive Director Sojourner Center

Connie Phillips has devoted 15 years of her life to making Sojourner Center more than just the largest domestic violence shelter and service provider of its kind in the nation. She and her staff have created a place of transition, transformation and empowerment for women and children escaping abuse. Once a condemned 28-bed home, it is now a three-campus facility with 280 beds and continues to grow to serve increasing needs.

Phillips works with women in the program as well as those on staff to encourage their growth and empowerment. She has served on the Maricopa Association of Governments Regional Domestic Violence Council and has received the Social Worker of the Year award as well as the Girl Scouts’ Hidden Heroine Award.

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Luz Sarmina President & CEO Valle del Sol

A true example of the American Dream, Luz Sarmina came to the US from Mexico at age six. As a teenager, she worked as a teacher’s aide for poverty-stricken migrant children and vowed to make a difference in the lives of the less fortunate. Today, as a Latina CEO of one of Arizona’s most influential non-profit behavioral health and social service agencies, she serves and mentors many women, from single mothers to young professionals. Her agency’s youth programs include helping children and teens dealing with depression, divorce, peer pressure, anger and grief.

Sarmina has also worked to create the Hispanic Leadership Institute, which trains and inspires Hispanic leaders to reach their full potentials and to serve their communities.

The team at Tri-Lite Builders, together with our trade partners and friends, congratulates Linda Minde for being honored among ATHENA finalists this year.

“It’s Elementary”

the Watsons don & Cheryl

Use the Watsons for all your residential real estate needs.

John Hall & associates 11211 n. tatum Blvd. #200 thewatsons@johnhall.com www.thewatsonsaz.com don - 602.791.2830 Cheryl - 602.791.2554 C u s t o m e r s e r v i C e | C o m m u n i C at i o n | C o m m i t m e n t

Thank you for making 2009 a spectacular year for Tri-Lite Builders and for being an essential part of a team that won an Impact Award, and most recently, a 2009 Master Design Award.

1650 E. Twin Acres Drive Chandler, AZ 85286 480.895.3442 www.trilitebuilders.com

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Athena Young Professional Finalists

The ATHENA YOUNG PROFESSIONAL AWARD, first bestowed in 2008, honors a woman leader, age 21-35, who demonstrates excellence, creativity and initiative in her business or profession; provides valuable service to improve the quality of life for others in her community; and clearly serves as a role model for young women both personally and professionally.

Wendy Akbar Associate Quarles & Brady, LLP Still fairly new to the Valley, Wendy Akbar moved to Arizona in 2007 with an impressive law background and a seemingly limitless future. The graduate of Penn Law School is an emerging leader in the field of intellectual property law and serves on a number of professional development committees.

Her community involvement includes work with the advisory board of the Arizona Science and Engineering Fair, serving as a volunteer homeroom parent to a class at the Capital Elementary School and providing pro-bono legal services.

Akbar has accomplished all of this despite a severe-toprofound hearing loss with which she was diagnosed as a child. She works with hearing-impaired children at the Desert Voices Oral Learning Center to help them adapt to a hearing world.

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Kristin Slice Communications Manager One-Eleven Companies Creative, committed and constantly in motion, Kristin Slice finds a way to combine career, community service and personal relationships in ways that amaze her friends and co-workers. Her infectious energy and enthusiasm have fueled her rapid rise to leadership positions that belie her young age.

Despite losing her mother to alcoholism and having her father contract prostate cancer while she was still in college, Slice managed to commute between Phoenix and Texas while completing her education and supporting her family.

Her community involvement includes volunteering for her favorite causes of the empowerment of women and the prevention of violence, including educating student groups about sexual assault and gender myths.

Monica Stigler Public Policy Research Assistant Morrison Institute for Public Policy Having been raised by a single mother, Monica Stigler has a great appreciation for selflessness and the challenges of working women raising families on their own. In two years as Programs Coordinator and, later, Development Director, at Helping Hands Housing Services, she aided women in returning to the workforce, raised funds and launched innovative new programs.

With a Master’s degree in Public Administration from Arizona State University, Stigler moved on to the Morrison Institute, where she continues her research into public policy. Extremely interested in how issues such as affordable housing and education affect real people on a daily basis, she plans to continue making Arizona a better place to live.

www.phoenixchamber.com

Resources G R E AT E R P H O E N I X C H A M B E R M E M B E R

Events Calendar

Member Happenings

Ribbon Cuttings

How To

New Members

Event Spotlight

Last year’s ATHENA recipients, (L to R): Dr. Candace Lew, MD (Private Sector), Courtney Klein, New Global Citizens (Young Professional) and Ina Mae Copeland, Valley Christian Centers, Inc. (Public Sector).

22nd Annual ATHENA Awards Luncheon Wednesday, October 21 For the 22nd year, the ATHENA Awards celebrate notable Valley business women who demonstrate excellence in their professions, dedication to mentoring others and a devotion to community service.

This year’s luncheon event takes place Wednesday, October 21 at the Arizona Biltmore Resort & Spa. Once again, three women of distinction will share the spotlight in 2009. Last year’s awards featured public and private sector recipients as well as a new award for a promising young professional who exemplifies the qualities the ATHENA Awards and their goddess namesake.

All of this year’s nominees set and attain high standards for themselves while acting as examples for those who will follow. We are proud to honor and celebrate them and invite you to join us for the awards luncheon.

RSVP TODAY! 22nd Annual ATHENA Awards Luncheon Wednesday, October 21

SAVE THIS DATE

11:00 - 11:45 a.m. | Registration and Community Action Expo 11:45 a.m. - 1:30 p.m. | Lunch and Award Program Individual Reservations: $65 each for Chamber members, $75 each for non- members Table of 10: $750 for Chamber members, $850 for non-members Arizona Biltmore Resort & Spa Frank Lloyd Wright Ballroom 2400 E. Missouri Ave., Phoenix 85016 Register online at www.phoenixchamber.com.

Save The Date! Chamber Events and Programs OCTOBER 22

DECEMBER 8

JANUARY 12, 2010

HBLC Golf Outing Stonecreek Golf Club

Fall Business Expo & Luncheon Arizona Biltmore Resort & Spa

FBR Open Tee-Off Luncheon Arizona Biltmore Resort & Spa

www.phoenixchamber.com

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October 2009 Calendar of Events BUSINESS FOR BREAKFAST Business for Breakfast events offer the early-bird networker an excellent opportunity to start their day by making valuable business contacts in an energetic atmosphere. Bring your business cards and get your day off and running!

WED

7

THUR

8

wed

14

TUES

20

PHOENIX 7:15- 8:30 a.m.

In partnership with the Hispanic Business Leadership Council Matador Mexican Restaurant 125 E. Adams, Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461 ANTHEM 7 - 8 a.m.

Hampton Inn 42415 N. 41st Dr., Anthem 85086 ddrotar@phoenixchamber.com or 602.495.6483 SOUTH MOUNTAIN/LAVEEN 7:15 - 8:30 a.m.

Bougainvillea Golf Club 5740 W. Baseline Rd., Laveen 85339 sglueck@phoenixchamber.com or 602.495.6469

thur

22

Monday

thur

Back to Business Series Speaker: Major Williams, Kukura Business Solutions Topic: Competitive Advantage Through Strategic Thinking 11:30 a.m. – 1p.m.

Chamber Boardroom 201 N. Central Ave., 27th fl., Phoenix jmellody@phoenixchamber.com or 602-495-2194

tues

Downtown Phoenix: Urban Heart of Arizona 11:30 a.m. - 1:00 p.m.

Orpheum Theatre 203 W. Adams St., Phoenix 85003 mlaw@phoenixchamber.com or 602.495.6461

tues

Valley Young Professionals Speaker: Shaun and Brady Breese, Urban Cookies Topic: How to Achieve a Work/Life Balance While Maintaining Your Hectic Schedule 7:30 – 9 a.m.

Haus Modern Living 4700 N. Central Ave., #120, Phoenix 85012 jmellody@phoenixchamber.com or 602.495.2194

15

IDEA EXCHANGES These events, from roundtables to luncheons to special meetings, bring together like-minded business people for conversation, collaboration and education. Expert speakers and interactive educational presentations add to the benefit of the gatherings. tues

6

tues

13

Deer Valley 7:15 - 8:30 a.m.

Speaker: Michelle Pierson, City of Phoenix Country Inn & Suites By Carlson 20221 North 29th Avenue, Phoenix 85027 Sponsored by Country Inn & Suites mlaw@phoenixchamber.com or 602.495.6461

Sun

PHOENIX 7:15- 8:30 a.m.

Paradise Valley Mall 4568 E. Cactus Rd., Phoenix 85032 mlaw@phoenixchamber.com or 602.495.6461

Professional Women’s Roundtable Speaker: Janice Hurley-Trailor Topic: The Power of Your Professional Image 11:30 a.m. - 1 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 jmellody@phoenixchamber.com or 602.495.2194

20 27

Green Roundtable Tour of the Recycling Plant Facilitated by: Stacy Wilde, Syner-Green, LLC 7:30 a.m. – 9 a.m.

Northern Gateway Transfer Station & Materials Recovery Facility 30205 N. Black Canyon Hwy., Phoenix 85085 jmellody@phoenixchamber.com or 602.495.2194

TueSday

WedneSday

ThurSday 1

Friday

SaT

2

3

9

10

Ambassadors Committee 7:30 - 8:30 a.m.

4

11

18

5

12

19

6

7

8

Professional Women’s Roundtable 11:30 a.m. - 1 p.m.

Phoenix Chamber Business for Breakfast 7:15 - 8:30 a.m.

Chamber at Anthem Business for Breakfast 7 – 8 a.m.

13

14

15

16

17

Green Roundtable 7:30 - 9 a.m.

South Mountain/ Laveen Business for Breakfast 7:15 - 8:30 a.m.

Back to Business Series 11 a.m. - 1 p.m.

20 DV Business for Breakfast

21

22 Phoenix Chamber Business 23

24

for Breakfast. 7:15 - 8:30 a.m.

Transportation Comm. 3 - 4 p.m.

Hispanic Business Leadership Council’s Gof Clinic 2 - 5 p.m.

Public Affairs Committee Noon - 1:30 p.m.

27

28

29

30

31

ATHENA Awards Luncheon 7:15 - 8:30 a.m.

Employee Relations Committee 11 a.m. - 1:30 p.m.

11 a.m. - Noon Downtown Phx: Urban Heart of AZ 11:30 a.m. - 1 p.m.

25

26

Valley Young Professionals (formerly Under-40 Roundtable) 7:30 - 9 a.m.

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www.phoenixchamber.com www.phoenixchamber.com

October 2009 Calendar of Events COMMITTEES

SPECIAL EVENTs

AFTER 5 MIXERS

Chamber Members have the opportunity to take on leadership roles with important committees that contribute time and energy to enhance the Chamber’s programming. Committees meet regularly for the benefit of members, who come together to discuss important issues and remain connected to each other and to the Chamber.

The Chamber offers numerous special events throughout the year. From luncheons to business expos to legislative events, these get-togethers serve to enlighten, educate or entertain while connecting the membership.

After 5 Mixers provide the perfect ending to the business day and let you make new contacts or renew familiar ones in a relaxed, informal atmosphere.

THUR

1

tues

20

THUR

22

fri

23

wed

Athena Awards Luncheon 11 a.m. – 1:30 p.m.

Arizona Biltmore Resort & Spa 2400 E. Missouri Ave., Phoenix, 85016 Price: $65 per member/ $75 per non-member events@phoenixchamber.com or 602.495.2182

Employee Relations Committee 11 a.m. - Noon Guest Speaker: Laura McGrory, Industrial Commission of Arizona Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 grushing@phoenixchamber.com or 602.495.6497

thur

Hispanic Business Leadership Council’s Golf Clinic Golf Clinic: 2- 3:30 p.m.

Early Bird Dinner 3:30- 5 p.m.

Stonecreek Golf Club $50 includes dinner 4435 E. Paradise Village Pkwy S., Phoenix 85032 mlaw@phoenixchamber.com or 602.495.6461

Transportation Committee 3 – 4 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 grushing@phoenixchamber.com or 602.495.6497

Leads Groups

Ambassador Committee 7:30 - 8:30 a.m. (meets every 1st Thurs.)

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 mlaw@phoenixchamber.com or 602.495.6461

Public Affairs Committee Noon - 1:30 p.m.

Chamber Boardroom 201 N. Central Ave., 27th Floor, Phoenix 85004 grushing@phoenixchamber.com or 602.495.6497

21

22

TUES

20

In partnership with SMLCC In partnership with South Mountain/Laveen Chamber of Commerce 5 - 7 p.m.

Audubon Arizona See www.phoenixchamber.com for directions mlaw@phoenixchamber.com or 602.495.6461

LOOKING FOR MORE INFO? Unless otherwise noted, all events are FREE to GPCC members. Remember, you can always find out more information on any event, including speaker bios, directions and program descriptions, at www. phoenixchamber.com. There you can also register for any event or contact us to get answers to any other questions you may have.

Leads Groups are free referral/lead generation groups designed to enhance member businesses. Membership is limited; only one person per industry in each group. Please view the rosters at www.phoenixchamber.com to check availability or contact Debbie Drotar at ddrotar@phoenixchamber.com or (602) 495-6483.

NORTH VALLEY The Black Bear 2410 W. Bell Rd., Phoenix 85023 Fridays, 7 a.m.

NORTHEAST VALLEY Marie Callender’s 4573 E. Cactus Rd., Phoenix 85032 Tuesdays, 7:15 a.m.

SOUTHWEST VALLEY Raven Golf Club 3636 W. Baseline Rd., Laveen 85339 Wednesdays, 7:15 a.m.

NORTHWEST VALLEY Deer Valley Airport Restaurant 702 W. Deer Valley Rd., Phoenix 85027 Thursdays, 7:30 a.m.

SOUTHEAST VALLEY Mimi’s Cafe (@ Fiesta Mall) 1250 S. Alma School Rd., Mesa 85210 Fridays, 7:15 a.m.

CENTRAL VALLEY Scott’s Generations 5555 N. 7th St., Phoenix 85014 Wednesdays (except 1st Wednesday) 7:15 a.m.

Half Moon Sports Grill (B2B Only) 2121 E. Highland Ave., Phoenix 85016 Thursdays, 11:15 a.m.

Chamber Highlight

Get Expo-sure!

Sign Up NOW to Exhibit at the Fall Expo An excellent opportunity to showcase your products and services to potential customers is just around the corner! The annual Fall Business Expo takes place on Tuesday, December 8 from 11 a.m. to 3 p.m. at the Arizona Biltmore Resort & Spa, and your deadline to take advantage of earlybird exhibitor pricing is Friday, October 16.

Past exhibitors have said they enjoy meeting other business professionals, connecting with potential clients, gaining quality leads in a great venue with a constant flow of busy traffic and raising

their brand awareness at a key time of year.

The Business Expo is a tabletop-displayonly event, and Chamber members who take advantage of early-bird pricing pay just $300 for their display space (non-members pay $400). The open arrangement of display areas and the compact time frame combine for a high-energy half day of business-tobusiness connections.

Space is limited, so reserve your tabletop today at www.phoenixchamber.com.

Exhibitors will put it all on the table at the December 8 Fall Business Expo.

Get Connected Fall Business Expo Tuesday, December 8 Arizona Biltmore Resort & Spa www.phoenixchamber.com

www.phoenixchamber.com

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Member Happenings Chamber members have the opportunity to attend numerous interesting and exciting events. From luncheons and mixers to expos and professional development sessions, they’re all part of the Chamber experience. Here’s a look at what your fellow members have been up to recently.

01

After 5 Mixer 01 | These Chamber members enjoyed a visit to the historic Hotel San Carlos at the August 20 Downtown Phoenix: Urban Heart of Arizona After 5 Mixer. The hotel opened in 1928 and is a unique downtown destination.

Back to Business Series 02 | Lisha Garcia of the Small Business Development Center challenged Chamber members to think differently at the August 20 Back to Business Series meeting. Her presentation, “New Times To Think Big: Top 10 Things to Reconsider for Your Business” was part of the ongoing series of seminars that are included with your Chamber membership.

02

03

Green Roundtable 03 | Beth Vershure of U.S. Green Building Council Arizona (left) spoke to the August 11 Green Roundtable about the upcoming Greenbuild 2009 expo to be held November 11-13 at the Phoenix Convention Center. Here she chats with Satheese Soundararajan of Marvel Organics, LLC after the presentation.

Helping Arizona businesses make a good impression 3030 N. 3rd Street, Phoenix, AZ 85012 602.631.2000 www.scfaz.com

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SCF Arizona cares about Arizona workers and is your partner in workplace safety.

Put us to work for you as your partner in workers’ compensation insurance.

www.phoenixchamber.com

Member Happenings National Healthcare Reform: Prognosis for Arizona

04

04 | Chamber President & CEO Todd Sanders addressed the nearly 300 business people who gathered for a half-day session on the critical issue of healthcare reform August 26. The event at the Point Hilton Squaw Peak Resort featured panel discussions with expert speakers and helped increase awareness of how potential legislation will impact individuals, businesses and those in the health care industry.

05

07

05 | Congressman John Shadegg was the keynote speaker at the luncheon that capped off the event. The Congressman gave his view of the health care bill and suggested solutions to the complex issues, while urging attendees to make their feelings known to their elected representatives. You can see the presentations from the speakers at the event online at www.phoenixchamber.com.

WWW.PHOENIXCHAMBER.COM

Professional Women’s Roundtable 06 | One of the major benefits of Chamber membership is the opportunity to network with your fellow members, and the Professional Women’s Roundtable had a chance to do that at their August 4 meeting, devoted entirely to making connections.

Valley Young Professionals

06

07 | The August 25 Valley Young Professionals meeting was an unforgettable one, as Sean O’Neil, president of Mercury Dynamics, told attendees about “Developing Your Instant-Recall Memory.” The VYP (formerly the Under-40 Roundtable) meets monthly.

EXHIBIT SPACE ON SALE NOW!

Arizona Department of Transportation DBE Supportive Services Are you a minority or woman-owned business?

Would you like to make your company more successful?

To Find Out How You Can Become Certified as a Disadvantaged Business Enterprise (DBE) and Receive: ■ Free Assistance and Training Opportunities Networking Opportunities with Prime Contractors ■ Information About New Contracting Opportunities Information on How toBecome involved in State Contracting ■

■

Contact Jamie Graves

DBE Certification Program Manager at (602) 712-7761 or email her at: jgraves2@azdot.gov

EARLY BIRD L SPECIA E

SPAC EXHIBITSALE ON

Act now to get early bird pricing — only $300!

Early bird prices valid through October 16.

RESERVE YOUR EXHIBIT SPACE TODAY AT www.phoenixchamber.com

TUESDAY, DECEMBER 8, 2009

BUSINESS

EXPO EXPO: 11AM - 3PM ARIZONA BILTMORE RESORT & SPA

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Ribbon Cuttings

How To:

Contact us if you are celebrating a grand opening, anniversary or relocation at (602) 495-2194.

Big wheels are turning at the new FIRESTONE COMPLETE AUTO CARE location at 5125 W. Southern Ave. in Laveen.

Go Into Business With Your Spouse

+ www.firestonecompleteautocare.com

By Lori K. Baker For many married couples, the idea of chucking their corporate jobs to open a mom and pop business is as romantic and alluring as the proverbial house with the white picket fence. Then there’s the harsh reality: Married couples often fight over money, so going into business together can certainly turn up the heat on squabbles.

Chandler Mayor Boyd Dunn (left) congratulated Campus Director David Fitzgerald on the grand opening of the UNIVERSITY OF PHOENIX’s Chandler Learning Center at 3075 West Ray Road in Chandler.

+ www.phoenix.edu

But savvy husband-and-wife teams Brian and Yolanda Gallegos, contract loan officers with Primary Residential Mortgage in Phoenix, and Craig and Brooke Hernandez, owners of Phoenix-based AZ Sun Pro Landscaping, LLC, have discovered how to successfully turn business into a family affair: n

These folks went to check out what’s cooking at the new PARADISE BAKERY location at 375 E. Bell Road in Phoenix.

+ www.paradisebakery.com

ivvy Up Your Duties. Divide your company’s D roles and responsibilities so you don’t step on each other’s toes. “Work as a team using your own unique set of skills and expertise,” advises Yolanda Gallegos. In many small businesses, one partner handles the “front of the house:” sales and business development, preparing proposals and presenting job estimates. The other partner covers the “back of the house:” marketing, bookkeeping, payroll and general office duties.

A bit of Arizona history has been reborn as the PIONEER LIVING HISTORY VILLAGE & MUSEUM celebrated its grand re-opening at 3901 W. Pioneer Rd. in Phoenix.

+ www.pioneeraz.org

n Talk It Over. While good communication is essential

to any marriage, it’s especially vital for husband and wife teams. The Hernandezes sat down and had a heart-to-heart talk about their shared vision of their business: What’s the purpose of the business?

How would it impact their lifestyle? How would they manage employees? n

Since We Opened

ight Fair. Hear each other out, and keep F your marriage as the number one priority.

“If it isn’t, your business will suffer,” Brooke Hernandez says.

As with any relationship, communication and compromise between husband-and-wife business partners can help you love your job as much as you love your spouse.

Get Connected Primary Residential Mortgage www.primaryresidentialmortgage.com AZ Sun Pro Landscaping, LLC (480) 688-5158

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“We are passionate about helping small businesses succeed,” said PRSTORE owner Wynne Angell (right). Since opening earlier this year, PRstore has started a monthly networking event called Connect the Dots. + www.prstore172.com What’s been happening since YOUR business opened?

Let us know at editor@phoenixchambermagazine.com. www.phoenixchamber.com

Welcome New Members We welcome these businesses who have seen the benefit of becoming a part of our Chamber.

Accountants - CPA

Engineering Services

Randall S. Joselit, CPA, PC 1430 E. Missouri Ave., Ste. 105 Phoenix, AZ 85014 (602) 264-9315

Lemme Engineering 3608 W. Bethany Home Rd. Phoenix, AZ 85019 (602) 841-6904 www.lemme-eng.com

Appraisers Business/Property/ Real Estate - Residential

Entertainment

Desert Eagle Appraisals 17327 E. Baca Dr. Fountain Hills, AZ 85268 (602) 505-4866 www.deserteagleappraisals.com

house seats az 6501 E. Greenway Pkwy., Ste. 103-246 Scottsdale, AZ 85254 (602) 606-7604 www.houseseats.com

Attorneys

Furniture Stores

Kutak Rock, LLP 8601 N. Scottsdale Rd., Ste. 300 Scottsdale, AZ 85253 (480) 429-5000 www.kutakrock.com

Signature Gallery 3333 S. Central Ave. Phoenix, AZ 85040 (602) 268-1656 www.mysignaturegallery.com

Auto Repair/Maintenance

Golf Courses and Country Clubs

Firestone Complete Auto Care 5125 W. Southern Ave. Laveen, AZ 85339 (602) 237-4909 www.firstonecompleteautocare.com

Vistal Golf Club 701 E. Thunderbird Tr. Phoenix, AZ 85042 (602) 305-7755 www.vistalgolfclub.com

Child and Youth Services

Health and Wellness Fitness/Massage

Imagination Avenue 10614 N. 32nd St. Phoenix, AZ 85028 (602) 765-3192 www.imaginationavenue.us

Consulting Services Kinion Consulting, LLC 2410 W. Espartero Way Phoenix, AZ 85086 (602) 615-2090

Consulting Services Advisors/Business/Personal ActionCOACH of Arizona 40117 N. Hickok Trail Phoenix, AZ 85086 (623) 551-9977 www.actioncoach.com/joeturturica

Consulting Services Coaching/Networking Sonoran Life Transition & Performance Coaching 8912 E. Pinnacle Peak Rd., Ste. F9-108 Scottsdale, AZ 85255 (480) 518-7757 www.sonorancoaching.com

Electronics Equipment Vestigo, Inc. 2001 W. Camelback Rd., Ste. 285 Phoenix, AZ 85015 (602) 732-3065 www.vestigousa.com

Anytime Fitness 1827 E. Alicia Dr. Phoenix, AZ 85042 (602) 541-2808 www.anytimefitness.com

Hotels, Motels and Resorts Drury Inn & Suites 2335 W. Pinnacle Peak Rd. Phoenix, AZ 85004 (623) 879-8800 www.druryhotels.com

Investment Services Principal Financial Group 2355 E. Camelback Rd., Ste. 600 Phoenix, AZ 85016 (602) 957-3200 www.principal.com

Museums Pioneer Arizona Foundation 3901 W. Pioneer Rd. Phoenix, AZ 85086 (623) 465-1052 www.pioneerarizona.com

Non - Profit Organizations ACT Today!/AZ Chapter 1620 N. 48th St. Phoenix, AZ 85008 (602) 275-1107 www.azacttoday.org

Musical Instrument Museum 8550 S. Priest Dr. Tempe, AZ 85284 (480) 481-2460 www.themim.org

Phoenix, AZ 85020 (602) 944-7368 www.time2rentarizona.com

Non - Profit Organizations Business/Professional

KJZZ 91.5 FM/KBAQ 89.5 FM Public Radio 2323 W. 14th St. Tempe, AZ 85281 (480) 834-5627 www.kjzz.org

Radio Stations

MCCD Small Business Development Center 2400 N. Central Ave., Ste.104 Phoenix, AZ 85004 (480) 784-0590 www.maricopasbdc.com

Non - Profit Organizations Health/Education ACCEL - Arizona Centers for Comprehensive Education & Life Skills 10251 N. 35th Ave. Phoenix, AZ 85051 (602) 995-7366 www.accel.org

Personal Services and Concierge Grandmothers Childcare Network 201 S. Greenfield Rd., Ste. 297 Mesa, AZ 85206 (480) 443-4342 Moxie Girl/Moxie Boy 5322 W. Coles Rd. Laveen, AZ 85339 (602) 705-3144 www.moxie-girl.com

Plumbing, Heating, and Air-Conditioning Contractors W.J. Maloney Plumbing Co., Inc. 9119 N. 7th St., Ste. 103 Phoenix, AZ 85020 (602) 944-5516 www.wjmaloney.com

Pools and Spas Value Pool Service 20229 N. 67th Ave., Ste. C4-195 Glendale, AZ 85308 (602) 418-0043 www.valuepoolservice.com

Printing Services Adplex 8601 W. Washington St., Ste. 300 Tolleson, AZ 85353 (858) 735-8250 www.adplex.com

Promotional Products and Services Geiger, Inc. 317 E. Kaler Dr. Phoenix, AZ 85020 (602) 327-0181

Property and Asset Management

Real Estate Agents and Brokers The Watsons - Don & Cheryl 5127 E. Charleston Ave. Scottsdale, AZ 85254 (602) 791-2830

Restaurants - Catering Culver’s of Phoenix - Metro Center 10225 N. 28th Dr. Phoenix, AZ 85051 (602) 861-2000 www.culvers.com Paradise Bakery & Cafe - Bell Town Center 509 E. Bell Rd. Phoenix, AZ 85022 www.paradisebakery.com

Security Systems and Services Benson Security Systems, Inc. 2065 W. Obispo Ave., Ste. 101 Gilbert, AZ 85233 (480) 892-8688 www.bensonsys.com

Specialty Food Stores Harry & David Specialty Foods 4650 W. Anthem Way Anthem, AZ 85086 (623) 465-1010 www.harryanddavid.com

Tax Preparation Services H & R Block - 51st Avenue & Olive 9015 N. 51st Ave. Glendale, AZ 85302 (623) 939-6591 www.hrblock.com

Technical Consultants - Business Biz Data Solutions 14555 W. Indian School Rd., Ste. 420 Goodyear, AZ 85395 (800) 880-7018 www.bizds.com

Telecommunications QwikConference 3101 E. Shea Blvd., Ste. 210 Phoenix, AZ 85028 (888) 589-5259 www.qwikconference.com

Time 2 Rent Arizona.com 7310 N. 16th St., Ste. 140 www.phoenixchamber.com

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GET CONNECTED. Greater Phoenix Chamber of Commerce

Health Insurance - call for free review Dental | Life | Vision | Voluntary products Group Long Term Care Insurance COBRA - FSA - HSA

“

INDIVIDUAL OR FAMILY

For a small start-up business

Health Insurance- call for free review Dental- Delta, TDA, Aetna Life Insurance | Long Term Care Insurance

like ours, the Greater

Phoenix Chamber of Commerce offers not only professional development, but also networking opportunities

CHAMBER DISCOUNTS AVAILABLE Lisa Spaich

JOI TOD N AY!

“

GROUP (2+ employees)

that are the most cost

effective way we can market

Urban Cookies. | Urban Cookies Shaun Breese

480.813.0298 800.813.2250 (toll free) Lisa@SpaichBenefits.com www.spaichbenefits.com

Greater Phoenix Chamber of Commerce

SM

201 North Central Avenue 27th Floor Phoenix, Arizona 85004 T: 602.495.2195 l F: 602.495.8913

www.phoenixchamber.com/join

Capture Yo u r B e s t Side

It’s Pa i n l e s s ly Simple At Vermillion Photo vermillionphoto.com 602.253.6005

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www.phoenixchamber.com

Member Experts

Ask Our Members Impact Magazine offers advice from our ‘Member Experts’ to improve your business.

Business Banking

Q: As a business owner nearing retirement, is there an organization that might assist me with the numerous financial changes I’m about to encounter?

Legal Advice

Q: What are the potential consequences of an employer’s failure to timely remit Federal employment taxes (Form 941)?

A: National Bank of Arizona’s Private Bank could be the solution you seek. Comprised of experienced banking and wealth management professionals, the team at NB|AZ can provide comprehensive, integrated solutions for the issues you raise. The NB|AZ Private Business Financial Strategies team is dedicated to help you explore your business exit alternatives, prepare for the transition, and execute the sale, transfer or partnering of your business; and can also craft an investment strategy that creates income for you while minimizing the tax impact from the sale of your business. Augmented with traditional banking services such as personal lines of credit, you could have the flexibility to live the retirement you envisioned!

A: An employer that fails to timely remit Federal employment taxes can incur penalties of up to 15% of the taxes required to be paid.

The IRS may waive the penalties for employers with “reasonable cause,” but those who willfully avoid employment taxes may be subject to both civil and criminal sanctions. Personal liability may also be imposed on those responsible for remitting the employment taxes. If you receive an IRS notice, contact tax counsel. Ignoring it can limit your options for relief.

Mary Collum, Senior Vice President mary.collum@nbarizona.com www.nbarizona.com 602.212.8804

Shawn M. Richter, Special Counsel srichter@buchalter.com www.buchalter.com 480.383.1800

Healthcare

Your Chamber

Q: How do volunteers help?

A: At Hospice of Arizona our volunteers provide life-enhancing help to both patients and their families. Perhaps the most important things that our volunteers can offer are listening, sharing quiet moments, giving a gentle pat on the arm or just being there. We also have volunteers that assist with Pet Therapy, Music Therapy and a Gift of Presence, which allows specially trained volunteers to sit with patients that are facing imminent death. At Hospice of Arizona our staff along with our volunteers is given the knowledge and tools needed to help change the way terminally ill people and their families are cared for forever.

Jerene Maierle, Administrator 602.678.1313 www.americanhospice.com

Q: How can Chamber members help each other grow their businesses?

A: One very easy way is through Leads Groups. These free groups meet regularly (usually one morning a week) to exchange business leads and referrals. Membership is limited to only one person per industry per group, but there are meetings in every corner of the Valley and places in-between.

Check www.phoenixchamber.com and you’ll find Leads Groups under Benefits > Grow Your Business > Networking and Events. Find a group that you might like and contact me to find out how to join.

Debbie Drotar, Dir., Business Development www.phoenixchamber.com 602.495.6483

See Ask Our Members each month in Impact Magazine. To participate in Ask Our Members, please contact our publisher at 480.588.9505.

The Q&A advice above is not intended to be specific to any particular individual or business. This information is content provided by each business participant and is not the advice of the publisher or the GPCC. Each space is a paid advertisement intended to solicit business.

www.phoenixchamber.com

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Smart Growth

MarCom Corner Your Answers to Marketing & Communication

Topic: Creating A Comprehensive Web Strategy

Mentoring: A SMART Way to Do Business You Get What You Give

By Dr. Lois Zachary

Do you have an innovative website, but non-existent social network presence? Does your business participate in email marketing campaigns without your Web site ever showing up in top Google searches? Your internet marketing efforts should integrate a variety of initiatives.

Here are some tips to help ensure you’re incorporating the most comprehensive web strategies for your business from Matthew Clyde, president and chief strategist at ideas*Collide. n Lay a good foundation. Be sure your

website has been built with search engine optimization (SEO) in mind and that you’re following the latest in website design best practices.

Google’s page ranking changes on a continual basis, so be sure to keep your site’s SEO strategies current. n Command a presence. Drive traffic

to your site by establishing a pay-perclick campaign. Share research, ideas and interesting content with strategic partners encouraging others to link to your site. n Set up consistent communication.

Develop a consistent and integrated email marketing campaign, newsletter and blog. Communicate with your key audience frequently with relevant and interesting content. n Stay ahead of the game. You may

be on Twitter and Facebook, but what’s the next big craze for online communities? It’s important for you to be aware of these emerging trends and assess the right time to engage these new mediums.

With all the ever-changing clutter online, you need to make certain your company is recognized as the expert in your industry. By incorporating a variety of web marketing strategies that work in unison with your overall communication plan, your company is sure to stand out.

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E

very day, more and more business owners are discovering that mentoring is a SMART way to do business. Not only does it help someone grow their business and develop business acumen, but being a mentor can bring benefits to you and your own business. While mentoring is focused on developing a mentee’s skills, abilities, knowledge and thinking, it is a reciprocal relationship that involves learning for both mentor and mentee.

The experiences of mentors in ATHENA PowerLink®, a mentoring program for women business owners sponsored by the Greater Phoenix Chamber of Commerce, attest to the power of that experience. In reflecting on her experience as a mentor, Sue Tucker,

Mentoring: What’s In It For You? n

S atisfaction of helping others

n

M ore knowledge about operations in other parts of the organization

n

E xpanded perspectives

n

P ersonal renewal

n

O pportunity to share experience and wisdom

n

R econnection to people

n

R eaffirmation of approaches

n

A meaningful relationship

general principal, Edward Jones, says that she continues to learn new and different ways of handling things as she interacts with mentees.

Major Williams, CEO of Kukura Business Solutions, appreciates the insight on business problems he gains from the business owners he mentors. In addition, mentoring business owners reminds him of why he decided to start a business in the first place and reinforces just how important it is to maintain focus on the big picture.

For Kevin Sandler, CEO and president of ExhibitOne, the takeaway, especially in the current business climate, is that he now looks for ways to celebrate his business successes at every turn.

One of the biggest learnings for these business owners is expanded perspectives.

Sheila Grinell, principal, Grinell, LLC, offers this insight, “I re-learned the value of stopping to reflect—to take a deep breath, wait, to look at issues from different perspectives.”

Dr. Lois Zachary is the president of Leadership Development Services, LLC and the author of the best-selling The Mentor’s Guide and her new volume, The Mentees Guide: Making Mentoring Work for You. She is a past president of the ATHENA PowerLink ® board.

Get Connected ATHENA Powerlink® Marissa Law (602) 495-6461 mlaw@phoenixchamber.com www.phoenixchamber.com/apl www.phoenixchamber.com

Money Matters

HR IQ

Trimming the Fat Focus on Your Customers to Help Shore up Your Processes

By Stephanie R. Conner

H

ere’s a number that might make you shudder: only about five percent of the activities that any business does are things the customer actually cares about, according to Ron Wince, CEO of Guidon Performance Solutions. That means there’s enormous opportunity to increase efficiencies and save money by refining processes. Wince offers these tips to get you started: n Be the customer. “If you want to be an efficient

organization, you have to learn how to be the customer,” Wince says. Look at every process from the time the customer contacts you to the time you get paid. Are you photocopying extra papers? Are you filling out extra forms?

Repeating steps for no reason? Tracking data you don’t use? At each step, ask yourself if the customer would pay for that. n Turn to your staff. The people who know the processes best are vital resources to find alternatives. n Be open. It’s natural to think everything you do

adds value. “You have to force yourself to step out of your day-to-day,” Wince says. nB e aggressive. Sure, go for the low-hanging fruit first, but don’t settle for a three to four percent productivity increase. nK eep at it. The first time you examine processes, Wince says, you’ll likely get only about 15 to 20 percent of the available opportunity. “It ends up being a journey,” he says.

In tight economic times, any business can benefit from taking a good look at its operational efficiency. Some little savings can add up and make a big difference.

Get Connected Guidon Performance Solutions www.guidonops.com

Trying to cut costs? Ask yourself these questions.

A re computers, cash registers and unneeded lights on during nonbusiness hours? nA re frequently used supplies or tools conveniently located? nA re photocopiers and printers easily accessible? nA re you dealing with poor performers? n

A Word About Safety From SCF Arizona The US Department of Labor says that 56 percent of the nation’s estimated nine million employed substance abusers work for small companies, and that drug and alcohol abuse can cost American businesses more than $81 billion annually in lost productivity.

SCF Arizona offers a five percent credit to policyholders that institute or already have a qualifying Drug-free and Alcohol-free Workplace Program. To qualify under state law, your business must confirm that a program is in place and being maintained, comply with state testing requirements and make testing results available to the insurance provider.

The SCF Annual Drug and Alcohol Program Verification form can be found on SCF Arizona’s website, www.scfaz.com under the “Policyholder” tab. Employers must renew the program and submit the verification form

within 30 days of the policy renewal. The credit cannot be applied retrospectively.

When it comes to worker safety, the Chamber reminds you that even if you have just one employee, you’re required to have worker’s compensation coverage. When you obtain such coverage through SCF Arizona and also enroll in the Chamber’s safety program, your organization qualifies for a 10 percent discount on premiums. You may also be eligible for an additional year-end bonus safety dividend from SCF Arizona.

Get Connected Ron McElhaney (602) 495-6486 or rmcelhaney@phoenixchamber.com SCF Arizona www.scfaz.com

Topic: Six Things that Motivate Today’s Employees To foster an environment that motivates employees, managers must incorporate motivationbuilding practices into their corporate culture. Here are six useful practices: n Instill a positive culture.

Establishing values like honesty, excellence, attitude, respect and teamwork creates a culture that creates an advantage in attracting and keeping good employees. n Train. Training reinforces employees’ senses of value, helps them achieve goals and ensures they have a solid understanding of job requirements. n Mentor. A mentoring program integrated with a goal-oriented feedback system helps develop strong relationships within an organization and is a solid foundation for employee retention and growth. n Use communication to build credibility. No matter the size of the organization, two-way communication is central to creating and maintaining credibility. n Show appreciation via compensation and benefits.

Competitive salaries, profit sharing, bonus programs, pension and health plans, paid time off and tuition reimbursement send a powerful message to employees about their importance. n Make employees feel valued.

Employees will go the extra mile if they feel responsible for the results of their work, have a sense of worth in their jobs, believe their jobs make good use of their skills and receive recognition for their contributions. n Reward at a high level to motivate even higher performance. Cash payouts could be used for on-thespot recognition. Even something as simple as a free lunch can go a long way towards making employees feel valued.

Listen to employees and ask for their input as to what rewards might work best at your organization. Most team members will work harder to carry out a decision that they’ve helped to influence.

Get Connected HR Choice www.hrchoice.com

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Capitol Voice

Governor Jan Brewer (center) with Chamber President & CEO Todd Sanders (left) and Chamber at Anthem president Eric Killstrom at the August 13 Business For Breakfast event.

Anthem Business People Hear From the Governor Brewer Speaks at Breakfast Event In the middle of a prolonged battle over the state budget, Arizona Governor Jan Brewer addressed Chamber members at the August 13 Business for Breakfast event at the Hampton Inn in Anthem.

T

he Governor called on the more than 70 people in attendance to urge their legislators to “do what is right,” not just what is politically expedient, to help solve the state’s biggest budget deficit ever.

“I appreciate the Governor’s continued leadership of our state at this critical time in Arizona’s history,” said Greater Phoenix Chamber President & CEO Todd Sanders.

“We will continue to work with her and our other elected leaders on the issues that are important to our members and the business community as a whole.”

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The Voters Speak Three of the four candidates endorsed by the Greater Phoenix Chamber of Commerce’s “Super” Political Action Committee, or Super PAC, won election to the Phoenix City Council on September 1.

Incumbents Peggy Neely (District 2), Tom Simplot (District 4) and Michael Johnson (District 8) all won another four years in office, while Sal DiCiccio faces a runoff election November 3, as none of the four candidates for the District 6 seat received a simple majority of the more than twenty thousand votes cast.

November 3 will also be decision day in District 3, as a special election will be held to fill the seat vacated by Maria Baier when she was appointed state land commissioner. The Super PAC will review candidates for that election with an eye towards a possible endorsement.

Established in 1978, the Super PAC identifies and helps pro-business candidates gain election to state, county and local offices for the benefit of the Valley’s business community. Your personal contributions (corporate contributions are prohibited by law) can help make a difference in November’s elections. Contribute today by visiting www.phoenixchamber.com/pac or by contacting Gabriel Rushing at grushing@phoenixchamber.com or (602) 495-6497.

Get Connected Greater Phoenix Chamber of Commerce Public Affairs (602) 495-6497 or www.phoenixchamber.com

www.phoenixchamber.com

Pro: Files

Headed In The Right Direction Bank Branches Out

By Sandy Des Georges It has the strength of a $700 million company and is as comfortable as a handshake. It is an internationally respected leader because of its focus on the individual.

It is BBVA Compass, BBVA Compass City headquartered in President Phoenix Lynne Herndon Birmingham, Ala., and celebrating a full decade of doing business in the Valley of the Sun. Since 1999, BBVA Compass has grown to some 70 branches across Arizona, including 45 in the greater Phoenix area.

“The delivery of our services differentiates us from other banks and institutions,” says Lynne Herndon, BBVA Compass city president-Phoenix. “We place our customers

at the center of our focus; we offer our clients local service and local decision-making. It is our goal to serve the business, business owner, and business owner’s employees in an excellent way.”

Herndon, responsible for the commercial lending activities for business owners in Phoenix with targeted annual revenues from $5 million to $250 million, points proudly to such customer services provided by BBVA Compass as retail, commercial, wealth management, insurance, employee banking, and more. The bank provides services through three major business units: Corporate Banking, Retail Banking, and Wealth Management.

She notes that BBVA Compass’ presence in the Phoenix market is a natural.

“BBVA Compass has historically selected cities with strong commercial and population growth for centers of business operations,” says the fifth-year company executive. “There

is no doubt that Phoenix offers both, and therefore is a critical market for us.”

With all eyes on the economy, Herndon says BBVA Compass – among the top 25 largest banks in the U.S. – is perfectly poised for the future.

“We continue to exercise sound underwriting practices despite the heavy competition in the marketplace, and with the strength of our parent company, we maintain positive capital such that we are able to lend today,” she says.

“With continued population growth, the Phoenix market, as well as other markets we serve, should see a speedier recovery.”

Get Connected BBVA Compass www.bbvacompass.com

A Different Avenue

International Man is No Mystery

By Christia Gibbons such clients as Nike, SkyMall, ASU Biodesign, Leslie Pools and Dave Anderson doesn’t readily talk about his “other life,” the the Phoenix Art Museum. one that involves presidents, the Secret Service, foreign affairs “We’re a very flat organization. We have open and the Olympics. communication,” Anderson said. “People aren’t Instead, he talks about his people at Off Madison hiding behind doors and windows.”

Ave, a “communications agency for your digitally Okay, but what about that other life? After driven future,” and how great they are. graduation with a finance degree from ASU, “I look for people who are smarter than I am and Anderson went to Washington, D.C. and eventually are self motivated,” Anderson says. “I want them joined the advance team for President George H. W. to be focusing on their careers and getting what Bush. Then, he came back to Arizona and started continued education they need.” his agency. After returning to Arizona to start his “If someone wants to work in a certain industry, agency, he did work for the second President Bush, or on a certain project, we support that,” he says. including leading the advance team for the Summer Anderson and his partner, Roger Hurni, started Off Madison Ave. co-founder Olympics in China.

Off Madison Ave 11 years ago. As for the name, Dave Anderson.

“I have a strong business partner and strong Anderson says, “We think different than the team,” he said of being able to be away from the traditional Madison Ave (New York) agency. And, office. “With a cell phone and Internet connection, you can even though we are in Arizona, we have the same caliber/quality conduct business from anywhere.” of people that Madison Avenue in New York has.”

The agency has about 30 employees who work without titles Get Connected on their business cards and without walls and cubicles. When Off Madison Ave they bring their kids to work, the youngsters build Legos or www.offmadisonave.com watch DVDs in the office playroom while their parents service

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Greater: PHX

Spirit of South Mountain Award Nominations Open

SkySong is an environmental wonder as well as an architectural one.

SkySong Earns LEED Silver Certification

By Tom Trush SkySong, The ASU Scottsdale Innovation Center has earned the U.S. Green Building Council’s Leadership in Energy and Environmental (LEED) Silver Certification for its two completed buildings.

The LEED Silver Certification recognizes SkySong’s commitment to construction methods, energy savings and other areas of environmental stewardship. Some of the techniques included designing buildings to minimize energy and water use (by recapturing water from sources such as air-conditioning condensation), as well as the heat island effect.

“The SkySong team felt from the beginning that it was important to build a project that is not just economically sustainable, but

environmentally sustainable as well,” said Sharon Harper, president and CEO of Plaza Cos., one of the co-developers of SkySong.

“SkySong is all about innovation, and we wanted to carry over that spirit of innovation to the environmental sensitivity of the design and construction of the project.”

Organized around a central plaza with the project’s signature, iconic shade structure and a grand boulevard lined at ground floor with retail, SkySong is designed for innovative companies whose global business success is enhanced by a facilitated collaboration with ASU’s human and technological assets.

2009 Spirit of South Mountain Award winner in the Education/School Administrator category, Dr. Josephine Pete (center), with Dr. Donald Campbell of Maricopa Community Colleges (left) and Gary Trujillo of the Be A Leader Foundation.

Nominations are now open for the fifth annual Spirit of South Mountain Awards, recognizing outstanding business people in the South Mountain/Laveen area.

Anyone can nominate a deserving business person in the categories of “Local Business,” “Non-Profit Agency,” “Individual Volunteer,” “Local Government Agency” or “Education/ School Administrator” by downloading an application from www.phoenixchamber.com and submitting it by Tuesday, December 15.

The awards gala takes place on Thursday, February 25 at The Secret Garden in Phoenix.

Get Connected

Get Connected

South Mountain/Laveen Chamber of Commerce

SkySong www.skysongcenter.com

www.phoenixchamber.com

Community: Scottsdale

Holmes Murphy & Associates Becomes Nation’s 24thlargest Insurance Brokerage Firm Business Insurance magazine recently named Holmes Murphy & Associates the 24th-largest independent risk management and insurance brokerage firm in the United States. The Des Moines, Iowa-based company, which has a location in Scottsdale, held the 28th spot in 2008.

“What sets Holmes Murphy apart is not just what we can do for a company, but more importantly how we do it. We are known for expert know-how, exceptional service and integrity, which is clearly appreciated by our customers and proven by our success,” said Jeff Kirke, vice president, employee benefits, Scottsdale.

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Founded in 1932, Holmes Murphy & Associates is an independent insurance brokerage serving business and industry leaders throughout the Midwest and across the nation in the areas of property and casualty insurance, employee benefits, captive insurance, risk management, loss control and financial services.

Get Connected

Holmes Murphy & Associates www.holmesmurphy.com

www.phoenixchamber.com

Right on Target Employer Business Services

Let Us Meet Your Company’s Needs Whether your business is changing in size or structure, Maricopa Workforce Connections’ no-charge strategic assistance and support may be just what is needed.

One contact is all you’ll need to access Maricopa County’s entire array of high-value, no-charge workforce system services. One contact to recruit and network within a City or throughout the County. MWC will connect you with its job seekers at its One-Stop Career Centers, Community-Based Organizations, FaithBased Organizations and online.

Your business should take advantage of MWC services! n n n n n n

Qualified talent recruitment, screening and skills assessment No cost meeting space Business to Business Networking Specialized trainings for current employees Transition services Retention assistance

Invest in the bottom line without touching your pocketbook. By using MWC’s high-value no-charge resources businesses save valuable recruiting dollars while gaining exposure to job seekers with the diverse backgrounds, skills, education and experience most desired.

All services are provided at no charge to employers and job seekers.

Funding is made available through the Workforce Investment Act (WIA).

More than 20 years of helping area businesses succeed.

Equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

Call (602) 506-WORK (9675) to schedule a meeting with a local workforce professional or visit www.maricopaworkforceconnection.com today!

First Person Profile The Valley’s business community has a story to tell. We asked them to do just that.

Personal time

is just as important as the work time.

I strategically think of my schedule by focusing on core pieces like family, work or religion. Anytime I have something that impacts my schedule, I ask myself ‘Is this in my core priorities?’ and if it isn’t, it gets a lower priority. I’m always prioritizing.

My granddaughter (17-month old Petyl) is our one and only grandchild and she’s spoiled rotten.

A personal professional coach helped me prioritize what was important to my business. I found that some things can keep you from generating revenue for your business, and you have to renegotiate them or delegate them.

Have An Inspirational Story To Tell?

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Before, I felt exhausted all the time, in all areas of my life, and I couldn’t pin down why. I’m still exhausted some days, but I can see that it’s because I’ve met goals or accomplished something.

My daughter is also struggling with that, having just bought a business. But she’s finding that it’s okay to stand firm in a nice, gentle manner in the choices that you make so you can have that work-life balance.

Julie Young President TriYoung Business Solutions, Inc. www.azbizsolutions.com

Let us know about it. Send your ideas to editor@phoenixchambermagazine.com. www.phoenixchamber.com

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FPO

To resist the expected. To embrace the unusual. To explore the possible.

When you’re running a small business, there is no such thing as a small decision. And when it comes to health insurance, smart decisions begin with smart options. That’s why Blue Cross Blue Shield of Arizona offers flexible and affordable plans that make sense for small business.

Now, add our network of over 17,000 health care providers along with our trusted local customer service and you have a health care plan that means business. Health insurance that makes sense for your business, yourself and your family — that’s Blue Cross Blue Shield of Arizona.

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