Customer Service

• Berthing Fees

We offer very competitive weekly, monthly and annual rates on our berthing fees. Our maritime staff can provide you with advice on our offers, payment options and rates available to ensure you receive the best price available during your stay with us. All contract berthing fees are payable in advance or monthly by direct debit and all visitor berthing fees are payable upon arrival.

• HMRC Advice Service

The nearest Customs Office is located in Belfast. Vessels requiring customs advice and services should call 0300 200 3700

• Opening Hours

We aim to provide all our customers with the highest standards of service and facilities. At Carrickfergus Harbour and Marina our staff are on duty 24 hours a day, 365 days a year, with maritime staff available during office hours from 8am to 5pm Monday to Friday. At Glenarm Marina and Carnlough Harbour our maritime staff are available 8am to 4pm Monday to Sunday during the season, with shorter hours off season. If you require assistance outside these hours please contact our maritime staff at Carrickfergus Marina on 028 9336 6666. Use of the facilities at Portglenone Marina are available on request by contacting our Harbour Master at Carrickfergus Marina.

• Radio Contact Carrickfergus Marina and Harbour maintains a listening watch on Channel 80/M2. Glenarm Marina and Carnlough Harbour maintains a listening watch on Channel 16/M1. All vessels are asked to call prior to entering or leaving the marina or harbour basins.

• Repairs and Maintenance

Berth holders are welcome to carry out minor repairs on their vessels, subject always to the marina terms and conditions. Only recognised contractors may carry out work to vessels within the marina and harbour complex. Berth holders should be aware that in the event of injury or damage being caused to the Council site or property by a contractor who has not satisfied the Council’s registered contractor’s requirement, the berth holder’s insurance will be deemed to be liable.

• Safekeeping

We are happy to hold keys to vessels for customers’ convenience and emergency access purposes. We reserve the right to refuse to accept keys of vessels for collection by third parties, unless prior arrangement has been made.

• Terms and Conditions

A copy of our Terms & Conditions are available on request. These are based on guidelines issued by The Yacht Harbour Association and the British Marine Federation. All users are required to hold insurance cover of £3,000,000. All users are required to hold Public Liability Insurance cover and should satisfy themselves that they have taken all reasonable precautions against theft.

• Tide Timetables

This booklet is available in the Marina Offices at Carrickfergus and Glenarm.

• Weather Forecast

A daily forecast is published and displayed at our marinas in Carrickfergus and Glenarm and at Carrickfergus harbour gates.