MDRT Experience Programme Book 2016

The

MDRTExperience

and Global Conference

2 8 – 3 0 Januar y 2 016 l HONG KONG HONG KONG CONVENTION AND EXHIBITION CENTRE

P R O G R A M M E B O O K

The

MDRTExperience

and GlobalConference

2 8 – 3 0 Januar y 2 016 l HONG KONG

The

MDRTExperience

TA B L E O F C O N T E N T S

MESSAGE FROM THE PRESIDENT...........................................................3 MDRT EXECUTIVE COMMITTEE...............................................................4 MDRT EXPERIENCE AND GLOBAL CONFERENCE SURVEY & SOCIAL MEDIA INFORMATION.............................................................6 PROGRAMME AT A GLANCE................................................................7 PROGRAMME SCHEDULE THURSDAY, 28 JANUARY....................................................................8 FRIDAY, 29 JANUARY....................................................................... 10 SATURDAY, 30 JANUARY.................................................................. 18 HONG KONG CONVENTION AND EXHIBITION CENTRE (HKCEC) FLOOR PLANS....................................................................... 20 GENERAL INFORMATION................................................................... 24 SPONSORS........................................................................................ 26 SPECIAL RECOGNITION...................................................................... 27 MISSION STATEMENT, CODE OF ETHICS, MEETING RULES................... .28

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MESSAGE FROM THE PRESIDENT

DEAR ATTENDEES, WELCOME TO THE 2016 MDRT EXPERIENCE AND GLOBAL CONFERENCE! We are so glad you made the decision to attend this meeting — it is sure to be a life-changing experience. This programme book is your guide to everything the meeting has to offer. We will experience inspiring Main Platform sessions and informative workshops.

ConneXion ZoneÂŽ sessions will give you an opportunity to learn from both member and nonmember speakers and network with your fellow meeting attendees. The Million Dollar Round Table (MDRT) is a place to learn the secrets to success in the financial services profession.

For those who are not MDRT members, this is a unique opportunity to get a glimpse of what membership has to offer. We hope to see you qualify and join. The knowledge and ideas learned at this meeting will start your journey to MDRT-level production.

For the members in attendance, thank you for your support, and please plan to attend the special members-only session on Thursday beginning at 1630 in the Grand Hall of the convention centre. The MDRT Executive Committee will share stories about their MDRT journey as well as some fantastic success strategies and sales ideas. We look forward to meeting you at the reception following the session.

It is always a pleasure to bring the magic of MDRT meetings to you.

We hope the idea sharing, networking and inspiration help you advance your career and reach your goals in all aspects of your life.

Sincerely,

BRIAN D. HECKERT, CLU, CHFC

MDRT President

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2 016 M D R T E X E C U T I V E C O M M I T T E E

As the premier association for the world’s leading life insurance and financial services professionals, the Million Dollar Round Table (MDRT) connects its 43,000 members to an unmatched global network of the best minds in the business. MDRT members are regarded as experts in their field who provide valuable services to their clients. MDRT helps its members position themselves as trusted advisors, role models, and business and community leaders.

MDRT is governed and managed by a five-member Executive Committee duly elected each year by the membership. The 2015-2016 MDRT Executive Committee members are:

BRIAN D. HECKERT, CLU, CHFC, of Nashville, Illinois, is the President of the MDRT Executive Committee. He is a 27-year MDRT member with seven Court of the Table and eight Top of the Table honours. He is a Legion of Honor Excalibur Knight of the MDRT Foundation and a member of its Inner Circle Society. His Round Table volunteerism includes speaking at the MDRT Annual Meeting and MDRT Experience and Global Conference, as well as service on multiple MDRT committees and task forces. He served on the MDRT Foundation Board of Trustees for three years and was Divisional Vice President three times. Heckert is the founder and managing member of Financial Solutions Midwest LLC, a financial planning firm focused on creative BRIAN D. HECKERT CLU, CHFC

retirement plan design and income distribution planning.

CAROLINE A. BANKS, FPFS, of London’s West End, is the MDRT Immediate Past President and a 26-year MDRT member with 21 Top of the Table honours. She is managing director of Caroline Banks and Associates, one of the first firms in the U.K. to be recognized with the prestigious Chartered Financial Planning designation.

Banks is active in the New Model Adviser movement in the U.K., and her firm was awarded inclusion in Citywire’s Top 100 Advisers in 2013 and 2014, which recognizes outstanding achievements in the U.K. financial advice community.

Banks is an active volunteer for the MDRT Foundation, achieving Diamond Knight status, and was presented with the Quality of Life Award for her work in assisting the PSP Association in battling progressive supranuclear palsy (PSP).

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CAROLINE A. BANKS FPFS

MARK J. HANNA, CLU, CHFC, of Concord, California, is the First Vice President of MDRT. He is a 27-year MDRT member with three Court of the Table and 16 Top of the Table honours. He is also a Royal Order Excalibur Knight of the MDRT Foundation and a member of its Inner Circle Society. Hanna is CEO of Hanna Global Solutions, an employee benefits advisory and administration firm providing global human resource management solutions. His Round Table service is extensive, with service on multiple committees and task forces. He has served on many local, state and national boards of directors, including as president of both the Golden Gate and East Bay Chapters of the Society of Financial Service Professionals, MARK J. HANNA CLU, CHFC

president of the National Association of Insurance and Financial Advisors (NAIFA)– San Francisco, and board member of the National Board of Directors of The Society of Financial Service Professionals.

JAMES DOUGLAS PITTMAN, CLU, CFP, of Portland, Oregon, is the Second Vice President of the MDRT Executive Committee. He is a 41-year MDRT member with 14 Court of the Table and five Top of the Table qualifications. He is also a Diamond Knight of the MDRT Foundation and has served on its Board of Trustees. Pittman is founder and president of Insurance Consulting Services Inc., an affiliate firm of M Benefit Solutions. In 2009, he was honoured with the prestigious Bud Horn award from the Oregon Association of Insurance and Financial Planners. He is the past president of the Estate Planning Council of Portland and the Portland Chapter of CLU and ChFC. JAMES DOUGLAS PITTMAN CLU, CFP

ROSS VANDERWOLF, CFP, of Fortitude Valley, Queensland, Australia, is the Secretary of the MDRT Executive Committee. He is a 28-year MDRT member with nine Court of the Table and five Top of the Table qualifications and a Diamond Knight of the MDRT Foundation. Vanderwolf, a 33-year industry veteran, is managing director of Rothgard Financial Partners, a full-service financial planning practice. Vanderwolf served on the Finance Committee and MDRT Foundation Board of Trustees. He is a three-time nominee for the Association of Financial Advisers’ Adviser of the Year. In addition, he was awarded AXA Financial Advice Network’s State Adviser of the Year in 2002 and 2007, and National Adviser of the Year in 2007.

ROSS VANDERWOLF CFP

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M DRT EXPERIEN C E AN D GLOBAL CON FERENCE SU RVEY & SOC IAL M EDIA IN FOR M ATION DOWNLOAD THE MDRT APP TODAY! Stay connected at the MDRT Experience and Global Conference. View session information, get electronic handouts and create your own schedule. Visit your Apple, Android or BlackBerry app store to download the MDRT Events guide now. Translated program information will be available on the app.

FOLLOW US ON TWITTER MDRT is tweeting live at the 2016 MDRT Experience and Global Conference, and we want you to join us.

Follow @MDRtweet and use #MDRT2016 to join the conversation and get updates about the MDRT Experience.

Use Twitter to: • Interact with speakers

• Share the action with photos from your smartphone

• Meet attendees with common interests

• J oin the conversations other attendees started by searching #MDRT2016

To connect with MDRT on Twitter, visit twitter.com to either log in or create a new account.

STEPS FOR USE OF WIRELESS INTERNET SERVICES AT THE CONVENTION CENTRE 1. Open the wireless connection on your device and select “HKCEC_Free_Wifi” network from the available wireless network list.

2. Open a web browser and access any web page.

3. Y ou will be connected to the logon web page. Please select “I agree” button.

4. I nternet access is now enabled. You can access your desired web page while you are within the wireless network in the HKCEC.

Please note • For each user, there is a 60 minute usage limit of wireless internet service upon registration.

• T he wireless internet service user account will be automatically logged out after a 30-minute computer idle period.

•A ccess to the wireless network depends on the compatibility of your computer to this service, which the Organizers and the HKCEC cannot guarantee.

• T he wireless network is also “open”; a broadband line is therefore recommended for sensitive or confidential messages.

EVENT SURVEY Your chance to win one complimentary registration to the 2018 MDRT Experience and Global Conference and a USD 100 Gift Card!

Thank you for attending the 2016 MDRT Experience and Global Conference in Hong Kong. MDRT is committed to bringing you the highest quality meetings possible. To help us continue to provide exemplary meetings, please fill out the event survey included in your conference tote bag. Drop off the completed survey to one of the designated boxes outside Main Platform. Attendees who return surveys are eligible to win one complimentary registration for the 2018 MDRT Experience and Global Conference and a USD 100 Visa gift card. * Note: Surveys are also available in Bahasa Indonesia, Chinese, Japanese, Korean, Thai and Vietnamese at the Simultaneous Interpretation counter.

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P R O G R A M M E AT A G L A N C E

THURSDAY

FRIDAY

SATURDAY

28 January 2016

29 January 2016

30 January 2016

0800 – 0930

0800 – 1730

0800 – 1200

PGA Orientation

Registration, MDRT Store,

Registration, MDRT Store,

MDRT Membership Information

MDRT Membership Information

Counter and MDRT Foundation

Counter and MDRT Foundation

Booth Open

Booth Open

Counter and MDRT Foundation

0830 – 1130

0830 – 1130

Booth Open

Main Platform Session

Main Platform Session

Speakers:

Speakers:

0900 – 1730 Registration, MDRT Store, MDRT Membership Information

1300 – 1600 Main Platform Session Presidential Welcome, Flag Ceremony, Platinum Sponsors Recognition Speakers: • Richard Parks • Bernie De Souza • Vicki Writer • Mary Fenwick • Ross Bernstein

1600 – 1700 Speakers’ Corner Book Signing Bernie De Souza, Richard Parks, Dr. Ross Walker, Vicki Writer

1630 – 1730 MDRT Members-Only Session • 2016 MDRT Executive Committee

1730 – 1830 MDRT Members-Only Reception

• Phil Hansen

• Mark Gungor

• Adelia Chung, CLU, ChFC,

• Dr. Christina Y. Liu

and Spencer Dung

• James McEvoy, CLU, AEP

• Gigi Tung

• Caroline A. Banks, FPFS

• John Cremer

• Jennifer Bricker

• Dr. Ross Walker

• Alex Sheen

• Delatorro McNeal II, MS, CSP

1130 – 1400 Lunch Break

1400 – 1500 Speakers’ Corner Book Signing Mark Gungor, Delatorro L. McNeal II, MS, CSP, Alex Sheen

1400 – 1730 Workshops ConneXion Zone® Open

1600 – 1700 Speakers’ Corner Book Signing Adelia Chung, CLU, ChFC, John Cremer, Phil Hansen

All information in this programme book is correct at the time of printing. MDRT apologizes for any information unintentionally omitted and any inconvenience caused.

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PROGR AMME SCHEDULE

THURSDAY, 28 JANUARY 2016 0800 – 0930

PGA ORIENTATION

Location: HKCEC N201A

0900 – 1730 REGISTRATION, MDRT STORE, MDRT MEMBERSHIP INFORMATION COUNTER and MDRT FOUNDATION BOOTH OPEN

Location: HKCEC Hall 5E

1300 – 1600

MAIN PLATFORM SESSION

Presidential Welcome

Flag Ceremony

Platinum Sponsors Recognition

Location: HKCEC Hall 5BC

RICHARD PARKS

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Beyond the Horizon An extreme environment athlete, Richard Parks spends his life taking on challenges that push the boundaries of human performance. Parks has made history with incredible feats of endurance. In 2011, he became the first person to climb the highest mountain on each of the world’s seven continents and reach the three extreme points of the Earth (the North Pole, the South Pole and Mt. Everest) in the Three Poles Challenge. In 2014, Parks became the fastest British man in history to ski solo, unsupported and unassisted, from the coast of Antarctica to the South Pole. Hear his inspiring story as he shares, in his own special way, some of the tools that enable him to achieve the near-impossible.

BERNIE DE SOUZA

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15 Magic Words Bernie De Souza, a best-selling author and renowned trainer, specializes in helping financial advisers get more clients, more often, and without even selling. He understands that sales success requires advisers to make the most of the time they have with prospects and clients.

De Souza will show you how to use 15 magic words in a ten-minute presentation to get quick cooperation from prospects. He’ll also teach you advance questioning skills to collect more information in less time. In addition, he will share secrets about when and how to close so you never hear the words “let me think about it” again.

VICKI WRITER

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Tell Your Life Where to Go Vicki Writer is an international speaker, author and coach in the areas of peak performance and sales best practices, and she is passionate about the development of human potential.

Writer believes everyone has a significant amount of untapped potential within themselves.

To flourish in life, we need to find ways to tap this potential and achieve our goals. Writer is well-known for assisting organizations in the area of sales and business growth. She is the founder of The 360° Solution, a leading authority in financial services, and is considered one of Australia’s best referral coaches.

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MARY FENWICK

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It’s Not About the Money After her husband’s unexpected death, Mary Fenwick found that money was tied up with too much emotion. That was when her agent stepped up to help her and her family. Fenwick will share her story to illustrate why the role of an agent is not just about the transaction of selling a product, it’s about building a relationship over time. Selling a life insurance policy is one thing, but helping sort out the mess when there’s been an unexpected death is what is truly important. Fenwick is an advice columnist for Psychologies magazine, and she draws on her own experiences to help people acquire the skills needed to build enduring and genuine relationships.

ROSS BERNSTEIN

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Leadership Lessons from Champions Ross Bernstein is a best-selling author of nearly 50 sports books and an award-winning speaker on peak-performance. Bernstein spent the better part of the past 20 years studying championship sports teams. What he found is that great leaders inspire greatness by doing whatever it takes to make their teammates better, and that’s why we choose to follow them. The same characteristics found among peak performers in sports are also common in peak performers in business. Bernstein will teach you how to grow your practice by separating yourself from the competition using the “good to great” concepts of dynamic servant leadership, creating a culture of excellence, building deeper relationships and giving extraordinary customer service.

1600 – 1700

SPEAKERS’ CORNER BOOK SIGNING

Location: HKCEC Hall 5E Bernie De Souza, Richard Parks, Dr. Ross Walker, Vicki Writer

1630 – 1730

MDRT MEMBERS-ONLY SESSION

Location: HKCEC Grand Hall

MDRT EXECUTIVE COMMITTEE

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Sales Ideas from the Best Ross Vanderwolf, CFP, Moderator Learn from the best of the best! This special session, designed for MDRT members only, features the successful 2016 MDRT Executive Committee, who will share their tips and secrets for sales success with a focus on the areas of prospecting, sales psychology and productivity.

The session will be followed by a reception exclusively for MDRT members.

1730 – 1830

MDRT MEMBERS-ONLY RECEPTION

Location: HKCEC Grand Hall Foyer

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FRIDAY, 29 JANUARY 2016 0800 – 1730 REGISTRATION, MDRT STORE, MDRT MEMBERSHIP INFORMATION COUNTER and MDRT FOUNDATION BOOTH OPEN

Location: HKCEC Hall 5E

0830 – 1130

MAIN PLATFORM SESSION

Location: HKCEC Hall 5BC

PHIL HANSEN

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Embrace the Shake

Phil Hansen was on his way to fulfilling a career dream of becoming an artist. However, in high school, severe nerve damage caused him to give up that dream. He later returned to his dream by embracing his limitations and making them work for his art. Hansen will share a different way of looking at the limitations we face and how it is possible to find ways to use limitations to propel us to succeed. Hansen has been a keynote speaker for a diverse range of groups, including TED2013 and The Nobel Peace Laureates World Summit. As a commercial artist, he has worked with a variety of clients that include the Grammys, Disney, Skype, Mazda and the Rockefeller Foundation.

ADELIA CHUNG, CLU, CHFC, and SPENCER DUNG

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An Unexpected Journey

Adelia Chung has been in the financial services business for more than 30 years. She was the first female MDRT President, serving in 2005, and currently has 33 MDRT membership years, with eight Court of the Table and 11 Top of the Table honours. Her son, Spencer Dung, is following in her footsteps, albeit along his own path. He attended the University of California, San Diego, where he received his bachelor’s in economics, and is currently an assistant vice president of Foresters Financial. This dynamic mother-son team has an amazing amount of applicable information to share. They will show you that while times have changed, the fundamentals of the business have remained the same, and there really are basic transferrable principles for success.

GIGI TUNG

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Waste Not Hunger Not

Gigi Tung is the founder of Bo Charity Foundation Limited, an NGO based in Hong Kong. In 2011, it started its first food rescue and food assistance initiative, Food Angel, with the aim of “Waste Not Hunger Not.” The Food Angel program rescues edible surplus food from the local food industry and recycles the rescued food items into nutritionally balanced hot meal boxes for the elderly and people in need throughout Hong Kong. Today, the program works with more than 100 local charities and helps rescue over 4 tons of food from going to the landfills every day. The MDRT Foundation is proud to partner with Food Angel to provide more meals made with love and compassion for people in Hong Kong.

JOHN CREMER

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Make Every Moment Count

Imagine if you could determine the type of client you are dealing with as easily as identifying the colour of their clothes. John Cremer examines the six types of people and shows you how to turbo-charge your communication with each one. This skill enables you to rapidly build trust and rapport by using specific trigger words guaranteed to appeal to each type. Cremer has more than 25 years of expertise in teaching the art of reading people. He is the author of “Reading People,” “Improv” and his new book, “The Art and Science of Reading People.”

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DR. ROSS WALKER

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The 5 Keys to Ultimate Health

Achieving ultimate health is a dream for many. However, the solution for health issues cannot and should not be found in a pill. There are five key ingredients necessary for people to be the healthiest they can be. Dr. Ross Walker, cardiologist and author of seven bestselling books including “5 Stages of Health” and “Highway to Health,” will discuss how to achieve these five keys.

DELATORRO MCNEAL II, MS, CSP

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Change Your Thinking, Change Your Life

Do you want to do more, be more and achieve more? Your current level of thinking can’t produce the result that you seek, or else you would already have it. You must be willing to change and grow to get yourself to that next level. Delatorro McNeal II will show you how to use the matrix, an external, physiological representation of an internal psychological shift, to achieve platinum level performance. McNeal has been transforming the lives of people from all walks of life for more than 15 years. He is an internationally renowned peak performance expert and bestselling author. He has a master’s degree in human performance enhancement, and his personal mission is to help individuals and organizations grow to the next level.

1130 – 1400

LUNCH BREAK

1400 – 1500

SPEAKERS’ CORNER BOOK SIGNING

Location: HKCEC Hall 5E Mark Gungor, Delatorro L. McNeal II, MS, CSP, Alex Sheen

1400 – 1730

WORKSHOPS and CONNEXION ZONE SESSIONS Don’t miss informative and engaging workshops, as well as sessions in the ConneXion Zone on Friday afternoon. This is your opportunity to connect with successful MDRT members and Main Platform speakers. They will share ideas, motivation and tools to enhance your business and elevate your success. The chart on pages 12–13 provides an overview of session times and locations. On the following pages, more detailed session and speaker information is provided.

Please arrive and be seated at least 10 minutes before the start of each session; seating is on a first-come, first-served basis.

1600 – 1700

SPEAKERS’ CORNER BOOK SIGNING

Location: HKCEC Hall 5E Adelia Chung, CLU, ChFC, John Cremer, Phil Hansen

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F R I D AY A F T E R N O O N W O R K S H O P S & C O N N E X I O N ZO N E S E S S I O N S W O R K S H O P S

1400

MAIN PLATFORM HALL 5BC

THEATRE 1

CONVENTION HALL

THEATRE 2

S E S S I O N

O N E

JOHN CREMER

HENRY CHENG, CFP

MAY LEE

DR. ROSS WALKER

How to Read Someone Like a Book

MDRT Through Effective Coaching

How to Close Big Ticket Cases by Asking the Right Questions

Ultimate Wellness – Who Needs It?

English

Cantonese

Mandarin

English

— Interpretation into all Official Meeting Languages

— Interpretation into Cantonese and Mandarin

1530

B R E A K

1600

S E S S I O N BERNIE DE SOUZA

MATTHEW COLLINS

MARY FENWICK

ROSS BERNSTEIN

Building Instant Trust (Without Selling)

Building Trust with Clients

The Problem Page

The Champion’s Code: Winning with Integrity

English

English

English

English

— Interpretation into all Official Meeting Languages

12

1730

T W O

— Interpretation into Cantonese and Mandarin

C O N N E X I O N

Z O N E

ZONE 1

ZONE 2

ZONE 3

ZONE 4

TECH ZONE

NORHAYATI RAMLY My Top 10 Sales Ideas

GREGORY FOK, CFP How MDRT Changed My Business and My Life

THI ANH THU NGUYEN MDRT: Leading to a Bright Future

SUNG MAN PARK Grow Through MDRT

HEROLD CHEN, CFP Close in 15 Minutes With the Wi-Fi Method

English

English

Vietnamese

Korean

Bahasa Indonesia

1400

1425

B R E A K

MDRT EXECUTIVE COMMITTEE Question and Answer Session

ADELIA CHUNG, CLU, CHFC, SPENCER DUNG Mentoring: A Family Tradition

RICHARD PARKS Question and Answer Session

English

English

English

PHIL HANSEN Question and Answer Session

HIROSHI SASAMOTO, CFP The Future of the Independent Insurance Business Japanese

B R E A K English

SUKANTA SINGHA ROY, CFC, FSS MDRT.org: Know More to Grow More English

1430

1455 1500

1530

B R E A K

HUI LU (ANNER) HSUAN How to Use Marketing Tools to Improve Service

PRITI KUCHERIA, LUTCF, CFP If She Can Do It, I Certainly Can

REX LIM, RFC Retirement for All

SHERRY ONG, SFA The Value of Mentoring

PORNPRAPA SUKREEPIROM Innovative Ideas and Powerful Strategies to Grow Your Business

Mandarin

Hindi

Cantonese

English

Thai

1625

B R E A K

VICKI WRITER Question and Answer Session

English

DR. ROSS WALKER Health Question and Answer Session

English

ATTILA SOLYMAR Avoiding Objections

English

1600

DELATORRO MCNEAL II, MS, CSP Question and Answer Session English

BENNIE WEI CHUAN HOO Sales Ideas to Get to MDRT

1630

Mandarin

B R E A K

1655 1700

SUKANTA SINGHA ROY, CFC, FSS MDRT.org: Know More to Grow More English

1730

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FRIDAY, 29 JANUARY 2016 (CONTINUED) WORKSHOPS 1400 – 1530

SESSION ONE JOHN CREMER

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How to Read Someone Like a Book

Location: HKCEC Hall 5BC Imagine if you could understand clients within seconds of meeting them and instantly build rapport.

Imagine gaining new insight into members of your team and knowing the words and images that motivate them. In this workshop, you will learn how to identify the six different types of people. This information is a powerful tool to apply both in your business and your own personal development.

This is a highly interactive and humorous presentation. Bring an open mind! (Session in English)

HENRY CHENG, CFP

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MDRT Through Effective Coaching

Location: HKCEC Theatre 1 Henry Cheng is 19-year MDRT member and senior regional director of Prudential Hong Kong Limited/ Prudential General Insurance Hong Kong Limited. He leads a staff of more than 400 but is still actively involved in frontline selling. Using real life cases, Cheng will discuss how to be an effective coach or manager, how to find the hot button of transformation, and how to help team members achieve their goals. (Session in Cantonese)

MAY LEE

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How to Close Big Ticket Cases by Asking the Right Questions

Location: HKCEC Theatre 2 May Lee joined the insurance industry in November of 1996 and was named Rookie Agent Champion that same year. She received the Excellence in Achievement of World Chinese Entrepreneurs and was recognized in the Malaysia Book of Records. May has been an MDRT member for 18 years, receiving one Court of the Table and 13 Top of the Table honours. She will discuss how to become a Top of the Table member by asking the right questions to close big ticket cases. (Session in Mandarin)

DR. ROSS WALKER

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Ultimate Wellness – Who Needs It?

Location: HKCEC Convention Hall I n his Main Platform presentation, Dr. Ross Walker introduced the 5 Keys to Ultimate Health. In this workshop, Walker will take a deeper dive into these topics and discuss drug therapies versus natural cures. Learn what supplementation is sensible and which supplements are snake oil. (Session in English)

1600 – 1730

SESSION TWO BERNIE DE SOUZA

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Building Instant Trust (Without Selling)

Location: HKCEC Hall 5BC In this workshop, Bernie De Souza will teach you how to get instant rapport with skeptical prospects.

Using special words can help you quickly overcome skepticism and have a high-quality conversation with your prospects. You’ll also learn why three out of four people do not relate to you and what words to use to fix this issue with specific personality types. You will discover how to deliver five high-level closing phrases word-for-word to get success every time, without sounding like a sales person. Finally, you will learn how to use the contrast principle to earn higher fees more easily.

(Session in English)

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MATTHEW COLLINS

Building Trust with Clients

Location: HKCEC Theatre 1 Matthew Collins, a 12-year MDRT member, is a veteran surf boat rowing champion in Australia. He joined the financial services industry in 1998 by working with his father, insurance industry icon Russell Collins, later buying his father’s business and successfully merging it with his own. Collins will share how the lessons he learned competing in surf helped him build long-term relationships with clients based on trust and mutual respect. He will also relate how his perseverance throughout his sporting journey has helped him overcome obstacles to success. (Session in English)

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MARY FENWICK

The Problem Page

Location: HKCEC Theatre 2 Mary Fenwick came to her role as an “agony aunt” through an unusual route. She first trained as a business coach, supervised by a Harvard professor of psychology. Her interest was in how people do their best work and how they manage themselves. This is an opportunity for attendees to ask questions about whatever is holding them back — whether it’s a relationship with a business partner, an inability to say no to demands, anxiety over a teenage child or a fear of being “found out.” Bring your questions and leave with new approaches to handling issues that arise in your personal and professional life.

(Session in English)

ROSS BERNSTEIN

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The Champion’s Code: Winning with Integrity

Location: HKCEC Convention Hall Have you ever wondered why certain teams in sports win consistently while others come up short? Learn about the very unique DNA possessed by champions and think about your own DNA. What differentiators do you possess which would ultimately lead customers to choose to do business with you? Bernstein will teach you how to create a “culture of excellence” by giving extraordinary customer service, generate momentum with the “currency of karma,” evolve from an “order taker” to a “trusted partner” by enhancing the quality of relationships, and follow your moral compasses to win with integrity. (Session in English)

SPEAKER ZONE 1

1400

1425

NORHAYATI RAMLY

ZONE l

CONNEXION

1430 1530

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Location: HKCEC Hall 5E

My Top 10 Sales Ideas

Norhayati Ramly has been a member of MDRT for 11 years and has two Court of the Table honours. She is currently an agency manager and was the top agent at HLA Nationwide. She is often invited to be a guest speaker at various insurance companies where she shares sales ideas that help her succeed. (Session in English)

MDRT EXECUTIVE COMMITTEE

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Question and Answer Session

Bring your questions and learn from the best. The MDRT Executive Committee members will share their advice and experience in this fun, informative Q&A session. (Session in English)

1600 1625

HUI LU (ANNER) HSUAN

1630 1730

VICKI WRITER

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How to Use Marketing Tools to Improve Service

Hui Lu (Anner) Hsuan is a 12-year MDRT member with two Court of the Table honours. She has won numerous sales contests within her company and has been an instructor and lecturer in many settings.

Believing that customer service is paramount to succeeding, she will share ideas on how to use marketing tools to improve service. (Session in Mandarin)

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Question and Answer Session

Main Platform speaker, peak performance expert and referral coach Vicki Writer will answer questions and provide tips on how to better serve your clients and reach even greater success. (Session in English)

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FRIDAY, 29 JANUARY 2016 (CONNEXION ZONE, CONTINUED) SPEAKER ZONE 2

1400 -

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GREGORY FOK, CFP

1425

How MDRT Changed My Business and My Life

Gregory Fok, a nine-year MDRT member, struggled to succeed with no work-life balance, and he barely qualified for MDRT in his second year. However, after attending his first MDRT Annual Meeting, he totally changed his approach and is now growing his business on referrals only. He will share his story in this engaging session. (Session in English)

1430 1530

ADELIA CHUNG, CLU, CHFC, and SPENCER DUNG

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Mentoring: A Family Tradition

MDRT Past President Adelia Chung and her son Spencer Dung have a family tradition of mentoring. Chung was mentored by her father, and in turn mentored many newcomers to the financial services business, including her son. Spencer Dung is continuing the family mentoring tradition. He is now recruiting, training and mentoring new agents himself. They will discuss the benefits of mentoring and answer your questions during this session. (Session in English)

1600 1625

PRITI KUCHERIA, LUTCF, CFP

16301730

DR. ROSS WALKER

SPEAKER ZONE 3

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If She Can Do It, I Certainly Can

Priti Kucheria, from Mumbai, India, is a 14-year MDRT member with two Court of the Table and 11 Top of the Table honours. She entered the financial advisory business after a number of years as a homemaker. She made it to MDRT within two months of entering the industry and achieved Court of the Table the next two years. She has now achieved Top of the Table for more than a decade.

A winner of numerous company and industry awards, Kucheria will share her story of using simple mantras, which helped her achieve a consistent flow of good business. (Session in Hindi)

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Health Questions and Answers

In order to be your best, you have to feel your best. Dr. Ross Walker, a prominent cardiologist and author of seven best-selling books, will answer your pressing health questions and concerns. (Session in English)

14001425

THI ANH THU NGUYEN

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MDRT: Leading to a Bright Future Thi Anh Thu Nguyen is a 13-year MDRT member with four Court of the Table honours. It takes hard work to succeed in the financial services industry and Thi Anh Thu Nguyen will share how the ideas and concepts learned at MDRT can lead to a bright future for attendees. (Session in Vietnamese)

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14301530

RICHARD PARKS

16001625

REX LIM, RFC

16301730

ATTILA SOLYMAR

Question and Answer Session

Extreme environment athlete Richard Parks has done things many of us only dream of. This is your chance to ask him questions about his expeditions throughout the world and find out how to apply what he has learned to your life. (Session in English)

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Retirement for All

Rex Lim, a three-year MDRT member, completed studies in banking and finance before joining the life insurance and financial services business. In this session, he will describe how he uses the idea of retirement for all when working with his clients. (Session in Cantonese)

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Avoiding Objections

Attila Solymar is a 14-year MDRT member with five Court of the Table and five Top of the Table honours. He is the youngest person from Hungary to achieve MDRT membership. He has been selling life insurance for 16 years and has more than 5,000 clients. Solymar will share innovative sales strategies and tips to help you avoid objections and gain more clients. (Session in English)

SPEAKER ZONE 4

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1400 1425

SUNG MAN PARK

1430 1530

PHIL HANSEN

1600 1625

SHERRY ONG, SFA

1630 1730

DELATORRO MCNEAL II, MS, CSP

Grow Through MDRT

Sung Man Park is an 11-year MDRT member with two Court of the Table honours. He is currently a chair in the MDRT Korea Chapter and a mentor to three financial service professionals. He will share his experiences and relay how MDRT helps agents grow in the financial services profession.

(Session in Korean)

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Question and Answer Session

MDRT Main Platform speaker and artist Phil Hansen will answer your questions and inspire you to overcome limitations that are keeping you from success. (Session in English)

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The Value of Mentoring

Sherry Ong is a four-year MDRT member and has been in the life insurance industry since 2008.

She will discuss how mentoring provides value for both the mentor and the aspirant, and also review the elements that create a successful mentoring relationship. (Session in English)

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Question and Answer Session

Main Platform speaker Delatorro McNeal II has been transforming the lives of people from all walks of life for more than 15 years. Bring your questions to this session and he will help you reach that next level of success. (Session in English)

TECHNOLOGY ZONE

1400 1425

HEROLD CHEN, CFP

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Close in 15 Minutes with the Wi-Fi Method

Herold Chen, a four-year MDRT member, has developed a concept called “Wi-Fi” selling which shows a prospect the importance of preparing an emergency fund. He will share how selling using the “Wi-Fi” method will allow you to close in 15 minutes. (Session in Bahasa Indonesia)

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1430 1455

HIROSHI SASAMOTO, CFP

1500 1530

SUKANTA SINGHA ROY, CFC, FSS

1600 1625

PORNPRAPA SUKREEPIROM

The Future of the Independent Insurance Business

Hiroshi Sasamoto is a 26-year MDRT member with three Court of the Table honours. After graduating from school with a degree in engineering, he joined the life insurance industry in 1988.

Sasamoto is president and CEO of Nexus K.K., which specializes in risk management. He will discuss what the future holds for independent insurance businesses. (Session in Japanese)

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MDRT.org: Know More to Grow More

Sukanta Singha Roy is a two-year MDRT member and a financial advisor from Kolkata, India, primarily associated with the Life Insurance Corporation of India. He believes the MDRT website is the best resource for insurance professionals and all insurance professionals should use it every day to gain knowledge and grow their businesses. Roy will teach you how to use MDRT.org to get the most out of this valuable resource. (Session in English)

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Innovative Ideas and Powerful Strategies to Grow Your Business

Pornprapa Sukreepirom is a seven-year member of MDRT with one Court of the Table honour.

During her session, Sukreepirom will share practice management concepts to help you build stronger relationships with clients and centers of influence, and reveal innovative ideas and strategies to help grow your business. (Session in Thai)

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FRIDAY, 29 JANUARY 2016 (CONNEXION ZONE, CONTINUED)

T E C H N O L O G Y Z O N E (CONTINUED)

1630 1655

BENNIE WEI CHUAN HOO

1700 1730

SUKANTA SINGHA ROY, CFC, FSS

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Sales Ideas to Get to MDRT

Bennie Wei Chuan Hoo is a 12-year MDRT member. He will share his secrets for moving your target market from the middle range to the high-net-worth market. By creating needs for the high-net-worth group, using specific skills and focusing on certain characteristics, agents can consistently qualify for MDRT membership. (Session in Mandarin)

(REPEAT SESSION)

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MDRT.org: Know More to Grow More

Sukanta Singha Roy is a two-year MDRT member and a financial advisor from Kolkata, India, primarily associated with the Life Insurance Corporation of India. He believes the MDRT website is the best resource for insurance professionals and all insurance professionals should use it every day to gain knowledge and grow their businesses. Roy will teach you how to use MDRT.org to get the most out of this valuable resource. (Session in English)

SATURDAY, 30 JANUARY 2016 0800 – 1200 REGISTRATION, MDRT STORE, MDRT MEMBERSHIP INFORMATION COUNTER and MDRT FOUNDATION BOOTH OPEN Location: HKCEC Hall 5E

0830 – 1130

MAIN PLATFORM SESSION Location: HKCEC Hall 5BC

MARK GUNGOR

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A Tale of Two Brains Mark Gungor is a sought-after speaker on marriage and family. His candid and comedic approach uses unforgettable illustrations to teach proven principles to strengthen marriages. After years of conducting seminars and working with couples, Gungor has diagnosed the underlying cause of much discord: distinct brain characteristics. Listen, laugh and learn about how male and female brains work and how these differences often lead to misunderstandings.

DR. CHRISTINA Y. LIU

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Where Have We Been, Where Are We Going?

Clients expect advisors to have answers to questions about the economy. Dr. Christina Liu, who has an MBA in finance and Ph.D. in economics from the University of Chicago and years of experience in economic and financial policy, will discuss short- and medium term outlooks for the equity market.

In this session, moderated by MDRT First Vice President Mark J. Hanna, Dr. Liu will share ideas on how to be better advisors, particularly when market conditions are challenging.

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SATURDAY, 30 JANUARY 2016 (CONTINUED)

JAMES MCEVOY, CLU, AEP

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World Without Borders Jim McEvoy, a 25-year MDRT member with 10 Court of the Table qualifications, is the owner and managing director of Cross Border Planning, a Belgian-registered company. He will share the circuitous route he took to become a financial advisor helping clients with U.S. estate and tax regulation obligations, coordinating their financial planning with the various countries in which they live. He will discuss the keys which helped him succeed, including finding a great mentor, setting goals, adapting to change, taking risks and developing resilience to get through hard times. He challenges everyone to have a vision and pursue their dreams.

CAROLINE BANKS, FPFS

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Limitless Opportunities MDRT Immediate Past President Caroline A. Banks will tell attendees why it’s key to set production goals and implement a variety of innovative strategies to find success in the financial services business. Banks will discuss why being disciplined, prepared and flexible is the best way to thrive in a changing environment. She will also touch on the many paths open to advisors who want to follow the MDRT way to success. Banks is a 26-year MDRT member with 21 Top of the Table honours. She is managing director of Caroline Banks and Associates, one of the first firms in the U.K. to be recognized with the prestigious Chartered Financial Planning designation.

JENNIFER BRICKER

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Just Believe Jennifer Bricker is an accomplished acrobat and aerialist with an unbelievable life story. She will share how the power of believing, love and perseverance helped her succeed. Bricker will tell you that everyone has unique gifts, talents and abilities — and can succeed by finding strength in their families, communities and, most importantly, the teams of people they work with every day.

ALEX SHEEN

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because I said I would The mission of because I said I would is to better humanity through promises made and kept. Alex Sheen, the social movement’s founder, will share emotional and moving promise stories from his life and the lives of the movement’s supporters to motivate and inspire you to honour your commitments. Developing character and leadership skills by making and keeping promises will help all attendees as they work to make a positive impact on the world.

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HONG KONG CONVENTION AND EXHIBITION CENTRE (HKCEC)

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HOTELS

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Island Shangri-La

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Renaissance Harbour View Hotel Hong Kong

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Shui on Centre

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Sunshine Bldg

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Conrad Hong Kong

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The Fleming Hong Kong

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China Online Centre

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The Upper House

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V Wanchai Hotel

Convention Plaza Carpark (Harbour Road)

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Kwan Chart Tower

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Central Plaza

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Siu On Centre

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Eagle Harbour Public Carpark

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Yue Xiu Bldg

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China Resources Bldg Carpark

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China Overseas Bldg

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Sun Hung Kai Centre

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Allied Kajima Bldg

B ank of East Asia Harbour View Centre

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AXA Centre

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East Town Bldg

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O.T.B Bldg

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Asia Orient Tower

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The Sun’s Group Centre

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H ong Kong Convention and Exhibition Centre Carpark

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OZO Wesley Hong Kong

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Empire Hotel Hong Kong Wan Chai

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Metropark Hotel Wanchai Hong Kong

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Novotel Century Hong Kong V Wanchai 2 Hotel iClub Wan Chai Hotel Hong Kong Kings Hotel

The Burlington Hotel

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Walden Hotel

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Wharney Guang Dong Hotel Hong Kong

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Wifi Boutique Hotel

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Brighton Hotel Hong Kong

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Mira Moon

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Gloucester Luk Kwok Hong Kong

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Charterhouse Causeway Bay Hong Kong

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The Harbourview

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Hotel Bonaparte By Rhombus

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Grand Hyatt Hong Kong

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South Pacific Hotel

Bauhinia

Expo Drive East

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GEN ER AL IN FOR M ATION

AT TENDANCE

SIMULTANEOUS INTERPRETATIO N

The MDRT Experience and Global Conference is open to both MDRT members and nonmembers interested in the knowledge shared within MDRT. Spouses, family members and business associates may attend if they have paid the applicable registration fees. All attendees must be 18 or older by 28 January 2016. Attendance at all events is limited to those displaying the official 2016 MDRT Experience and Global Conference name badge. Please note: MDRT Experience and Global Conference attendees found to be in violation of the Rules of Conduct found on Page 28 will be asked to leave the meeting and forfeit their badge. Further disciplinary action for members is at the discretion of the MDRT Executive Committee.

Advance registration and payment are required for simultaneous interpretation services. English is the official language of the 2016 MDRT Experience and Global Conference. Simultaneous interpretation will be provided for all Main Platform sessions, certain workshops and members-only programming in the following languages provided that a minimum of 100 attendees have requested and paid for the service in a common language:

NA ME BAD GES Your Official MDRT Experience and Global Conference name badge is required for entrance to all meeting events. If you need a replacement badge, you must present personal identification and pay the USD 730 replacement fee before a new badge will be issued.

Obtain replacement badges at the registration counters located in HKCEC Hall 5E.

SE ATIN G, PUNC TUALIT Y AND RE-ENTRY Main Platform doors will open approximately 30 minutes before the session begins. Seating for all sessions, excluding Main Platform reserved seating, will be on a first-come, first-served basis. In consideration of your fellow attendees, please remember that saving seats is prohibited. Please arrive and be seated at least 10 minutes before the start of each session to avoid disturbing the speakers and other attendees. Should you need to leave while a session is in progress, please be considerate during your exit and return. In addition, please be respectful of MDRT staff and PGA Traffic Task Force volunteers if you arrive too late to be admitted to the session.

ELEC TRO NICS Audio and video recording and flash photography are prohibited in ALL sessions. To avoid any disturbance to speakers and other attendees, please ensure all mobile phones and other electronic devices are either turned off or set to silent mode during the sessions. It is considered impolite to answer your phone during sessions. Thank you for observing this courtesy.

FIRST AID/EMERGENCY ASSISTANCE Should you need medical assistance of any kind, please contact MDRT staff, Convention Centre staff or hotel staff.

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• Bahasa Indonesia

• Japanese

• T hai

• Cantonese

• Korean

•V ietnamese

• Mandarin

Interpretation radios are available to registered attendees who have requested the service and paid the required USD 25 interpretation fee in advance. These attendees will find a ticket in their registration packet verifying their request for interpretation and payment. To receive the interpretation radio, registered attendees must present the ticket at the interpretation service counter located in HKCEC 5E. The radio does not need to be returned at the end of the meeting. Interpretation is provided by Conference Systems Inc. (CSI). They will maintain a service counter during the following hours: Thursday, 28 January 2016 / 0900 – 1730 Friday, 29 January 2016 / 0800 – 1730 Saturday, 30 January 2016 / 0800 – 1200 MDRT cannot guarantee the availability of interpretation radios for attendees who did not request and pay for simultaneous interpretation by 31 October 2015.

As a courtesy to your fellow attendees, and to ensure all attendees can hear speaker presentations clearly, please wear headsets on your ears and not around your neck to reduce background noise.

HAND OUTS In an effort to remain environmentally responsible, MDRT handouts are only accessible online at mdrt.org/2016experience.

M AIN PL ATFOR M The MDRT Experience and Global Conference Main Platform is in HKCEC Hall 5BC. The official MDRT Experience and Global Conference name badge is required for admittance, and seating is on a first-come, first-served basis. Doors will open 30 minutes before the programme’s scheduled start time. In consideration of fellow attendees, please do not save seats. Food, beverages, smoking, smart phones, tablets, photography, and audio and video recording are not permitted. Please silence or turn off all electronic devices. As a courtesy, do not use your phone during presentations.

CO NNEXIO N ZO NE ® A dynamic and interactive meeting experience awaits you in the ConneXion Zone. Meet with MDRT members and speakers in a smaller, more intimate atmosphere to get in-depth sales ideas, practice management tips and more. Learn about the vast amount of information available to members on mdrt.org in the Technology Zone. Main Platform speakers will host question and answer sessions and will share additional insights in their areas of expertise. Sound amplification headsets will be available for loan in order to listen to the ConneXion Zone presentations. Please bring the redemption card found in your registration kit to the ConneXion Zone to borrow a headset. Attendees who do not return the headset will be charged USD 500.

MDRT STORE MDRT’s dynamic e-commerce website is home to our entire catalog. Stop by the MDRT Store booth, where attendees will have the opportunity to purchase MDRT resources, including speakers’ books. The MDRT Store booth is located in the HKCEC Hall 5E. You can also visit the MDRT Store online at mdrtstore.org to review MDRT’s entire selection of insignia items and professional resources.

MDRT FOUNDATIO N The MDRT Foundation is the charitable organization of the Million Dollar Round Table. Since 1959, through generous donations from MDRT members and industry partners, the MDRT Foundation has awarded more than USD 30 million in MDRT member-endorsed grants to fund charities/NGOs in Asia and worldwide. Learn more about this meaningful member benefit at the MDRT Foundation Booth located in the HKCEC Hall 5E and visit mdrtfoundation.org.

build their business and discover new success strategies.

Don’t leave the MDRT Experience and Global Conference without visiting the Membership Information Counter.

PGA MEETIN G INVOLVEMENT Volunteering is one of the most rewarding parts of MDRT membership. Enhance your meeting experience, share ideas with colleagues and make new friends by becoming a Program General Arrangements (PGA) volunteer. PGA volunteers greet fellow attendees, check badges, guide attendees and assist in other vital roles during the MDRT Experience. To become a PGA volunteer, sign up on-site at the MDRT Membership Information Counter in HKCEC Hall 5E.

PGA VOLUNTEER ORIENTATIO N PGA volunteers are required to attend an orientation session on Thursday, 28 January 2016, at 0800, in room N201A at HKCEC.

RECRUITIN G Recruiting or attempted recruiting of personnel or agents of one company or firm by another is not permitted during the meeting or in connection therewith. Individuals or companies not complying with this requirement will be asked to leave the meeting.

LUNCH OP TIO NS The Hong Kong Convention and Exhibit Centre (HKCEC) is the exclusive food and beverage provider inside the Convention and no outside food or beverage is permitted.

There are food outlets available within HKCEC as well as numerous food outlets within walking distance.

MEMBERSHIP INFOR M ATIO N • How can I apply for MDRT membership?

• What are the membership requirements for my country?

• What is the membership fee?

• What are the benefits of membership?

• How can I promote MDRT membership in my company?

Get answers to all of your questions about MDRT membership by visiting the MDRT Membership Information Counter located in the HKCEC Hall 5E. MDRT membership is more than just a one-time goal — MDRT reinforces the importance of setting bigger goals in order to achieve long-term career success. MDRT provides a combination of tangible and intangible resources, faceto-face interactions and round-the-clock access to the ideas members are using every day to boost their productivity,

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M DRT THAN KS OU R SPONSORS

PL ATINUM SPO NSORS THE MILLIO N D OLL AR ROUND TABLE WOULD LIKE TO EX TEND A SPECIAL THANK YOU TO OUR CORPOR ATE SPO NSORS FOR THEIR GENEROUS SUPPORT:

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SPEC IAL RECOGN ITIO N

THE MILLIO N D OLL AR ROUND TABLE WOULD ALSO LIKE TO EX TEND A SPECIAL THANK YOU TO: • Our speakers for their dedication and time • Our special guests for honouring us with their presence • Our volunteers for their enthusiasm and kindness •O ur MDRT members who traveled here to enhance the MDRT spirit • All those who attended and shared in the MDRT Experience • Hong Kong, our gracious host country

HOST COUNTRY COM MIT TEE Divisional Vice President, Alessandro M. Forte, Dip PFS Chair, Tse Lap Yee Stanley Ng Chi Lap Li Chung Man Kevin

MEDIA PARTNERS

PRO GR A M DEVELOPMENT COM MIT TEE (PDC) Divisional Vice President, Alessandro M. Forte, Dip PFS Chair, Alessandro M. Forte, Dip PFS Mohamad Manmohan Abdullah, ChFC, CLU Terence Chan Mou Hon Beverley Carlyon, FChFP, CFP Brad Isaac, ADFS

PRO GR A M GENER AL ARR AN GEMENTS (PGA) COM MIT TEE Divisional Vice President, Alessandro M. Forte, Dip PFS Chair, Pecky Wong So Ping, FChFP, MBA Subrata Saha Chan Sui Ling Shirby

SUPPORTED BY

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TH E M ILLIO N DO LL AR ROUN D TABLE

M D RT M ISS I O N S TAT E M E N T The mission of MDRT is to be a valued, member-driven, international network of leading insurance and investment financial services professionals who serve their clients by exemplary performance and the highest standards of ethics, knowledge, service and productivity.

MDRT CODE OF ETHICS MDRT members should be ever mindful that complete compliance with and observance of the Code of Ethics shall serve to promote the highest quality of standards and membership. These standards will be beneficial to the public and the insurance and financial services profession.

1.1 Always place the best interests of your clients above your own direct or indirect interests.

2.1 Maintain the highest standards of professional competence and give the best possible advice to clients by seeking to maintain and improve professional knowledge, skills and competence.

3.1 Hold in the strictest confidence, and consider as privileged, all business and personal information pertaining to your clients’ affairs.

4.1 Make full and adequate disclosure of all facts necessary to enable clients to make informed decisions.

5.1 Maintain personal conduct that will reflect favorably on the life insurance industry and MDRT. 6.1 Determine that any replacement of an insurance or financial product must be beneficial to the client.

7.1 Abide by and conform to all provisions of the laws and regulations in the jurisdictions in which you do business.

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MDRT EXPERIENCE AND GLO BAL CO NFERENCE RULES OF CO NDUC T All attendees of the MDRT Experience and Global Conference must comply with the following Rules of Conduct: 1.1 Only registered attendees may be present at officially designated MDRT functions and events during the MDRT Experience and Global Conference.

2.1 To receive MDRT Experience and Global Conference materials, attendees must register at the designated meeting registration counters.

3.1 Giving your meeting name badge to another person for purposes of admission to any MDRT Experience and Global Conference function is not permitted.

4.1 Promotion by members or nonmembers of any goods and services, except exhibitors under provisions of a signed Exhibitors Agreement, and other than with the expressed written permission of the MDRT Executive Committee, is not permitted.

5.1 Those who furnish MDRT membership lists may be placing their affiliation with MDRT in jeopardy. The MDRT Membership Directory is not to be used or loaned for any commercial purpose or other reasons, nor is any portion of it to be reproduced without the expressed prior written permission of the Million Dollar Round Table.

6.1 Recruiting or attempted recruiting of personnel or agents of one company or firm by persons of another company or firm is not permitted during the meeting or in connection therewith.

7.1 Audio or videotape recording or still photography of the MDRT Experience and Global Conference presentations is not permitted.

8.1 Any individual removing merchandise from the MDRT Store without first paying for the merchandise will be asked to surrender their badge, thereby preventing them from attending the remainder of the meeting.

The individual and incident will also be reported to the MDRT Ethics Committee for further action, as appropriate.

Members shall accept and conform to the Code of Ethics and to those rules of conduct which the Executive Committee may determine and publish for the conduct of those attending any such meeting. Adherence to these rules shall be required of members at all such meetings, including all functions, both formal and informal, during and in connection with official MDRT meetings.

Please note: MDRT Experience and Global Conference attendees found to be in violation of the Rules of Conduct will be asked to leave the meeting and forfeit their badge.

Further disciplinary action will be at the discretion of the MDRT Executive Committee.

CO NSENT FOR USE OF PHOTO GR APHIC IM AGES Registration, attendance or participation in MDRT meetings or other activities constitutes an agreement by the registrant to MDRT’s or its licensees’ use and distribution (both now and in the future) of the registrant’s or attendee’s image and voice in photographs, videotapes, electronic reproductions and audio recordings of such events or activities.

AC TIVIT Y RELE ASE By attending this meeting, you acknowledge that participation at the meeting and in all related activities are voluntary and optional, and that participation in any of these events are at your own risk. You agree to hold MDRT faultless from any claims, costs or expenses arising from any injury as a result of any persons included in your registration fee.

Please note: In order to provide for the safety of our attendees, any personal items left unattended in any session room will be confiscated by security. Also, luggage will not be allowed into any session room at any time.

Your understanding and cooperation is appreciated.

ANTI-HAR ASSMENT POLICY MDRT is committed to providing a positive environment for its employees, members and other guests at all MDRT functions. It has been and remains MDRT’s policy to maintain an environment where every employee, member and guest is treated with respect and which is free from all forms of harassment based upon or related to sex, race, colour, religion, national origin, ancestry, physical or mental disability, age, sexual orientation, marital status, veteran status, military status, genetic information, and any other characteristic protected by applicable law. This includes conduct that creates a hostile, intimidating or offensive environment based on these characteristics. Harassment of any employee, member or guest is strictly prohibited and will not be tolerated. Any individual who violates these requirements will be subject to appropriate remedial action, which may include removal from the premises, termination of employment or termination of membership.

Million Dollar Round Table ®, MDRT®, The Premier Association of Financial Professionals®, ConneXion Zone ®, Top of the Table ® and Court of the Table ® are registered trademarks of the Million Dollar Round Table®.

THE NEW MDRT STORE

HAS EXTRAORDINARY TOOLS TO HELP YOU FOCUS ON EXCELLENCE. Focus on success

AD 2

Focus on achievement

Focus on the future

Video Club

Insignia collection

Education

Check out our new and improved shopping experience.

Visit mdrtstore.org today!

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INTRODUCING

THE HAPPIEST MEAL

Food Angel provides more than 6,000 nutritious meals every day for people in need throughout Hong Kong.

Each day, more than 3,600 tons of food is wasted in Hong Kong. Food Angel is a non-governmental organization (NGO) that collects surplus food and creates nutritious meals for the elderly and people in need throughout Hong Kong.

As the charitable organization of MDRT, we are proud to partner with Food Angel to provide more meals made with love and compassion for people in Hong Kong. Stop by the MDRT Foundation Booth in Hall 5E to learn how MDRT members can give back locally and globally.

M D R T F O U N DAT I O N .O R G

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Million Dollar Round Table 325 West Touhy Avenue Park Ridge, IL 60068 USA Phone: +1 847.692.6378 Fax: +1 847.518.8921 Email: info@mdrt.org www.mdrt.org

MDRT Asia Pacific Office asiapacific@mdrt.org MDRT China Office china@mdrt.org MDRT India Service Desk MDRTIndia@mci-group.com

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