Beyond Reservations - Issue 3

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In this newsletter you will find: Top Tech Trend Recap, Pro:Centric update, Hotel IPTV, and More.

TOP TECH F O R C O M P A N I E S 2023 RECAP TRENDS

As we look back at 2023, it's essential to reflect on the transformative journey the hospitality industry has undertaken. MDM Commercial has been at the forefront, assisting our partners in navigating and implementing the top technology trends that have defined this remarkable year.

Our commitment to excellence has driven the successful implementation of top trends, including seamless contactless experiences, empowering mobile apps, AI-driven customer service, smart room innovations, immersive virtual and augmented reality, data-driven personalization, robotic efficiency, sustainable initiatives, blockchain security, and biometric authentication.

These advancements have not only elevated guest experiences but have also positioned our partners at the forefront of innovation, ensuring a secure, personalized, and sustainable future for the hospitality sector. As we look forward to 2024, MDM Commercial remains dedicated to pioneering technology solutions that shape the landscape of modern hospitality.

We believe in not just keeping up with the trends but leading the charge.

Keep reading to stay informed on the latest trends of the year and ensure that your business is up-todate with the advancements that MDM has to offer.

Smart Room

TECHNOLOGY Hospitality establishments continued to integrate smart room technology, allowing guests to control room settings (lights, temperature, blinds) through voice commands or mobile apps. Some hotels also experimented with personalized experiences through IoT devices.

The integration of smart room technology has revolutionized the hospitality industry, providing guests with a level of convenience and comfort that was once unimaginable. With the ability to control room settings through voice commands or mobile apps, guests can customize their stay to suit their unique preferences.

MDM provides a wide range of intelligent room technologies, including One Quick with IoT systems, LG Pro:Centric Smart TVs, and temperature control systems for optimal guest comfort.

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Data Analytics

for Personalization

Hotels leveraged data analytics to gain insights into guest preferences and behavior. This data was used to offer personalized services, recommendations, and promotions, creating a more tailored experience for each guest.

TREE LODGE

HOTEL

Immersive

Reality

As we embraced the future, MDM Commercial led the charge in creating immersive virtual and augmented reality experiences. Our solutions enabled properties to captivate and engage guests with captivating virtual tours, setting a new standard for visual storytelling.

Top News We wanted to keep you in the loop on the latest changes

PRO:CENTRIC TRANSITION Moving forward with HTML/PCD

regarding Oracle's Java licensing guidelines.

In light of their most recent changes, PCA installations, are now considered end-of-life (EOL).

MDM will be making the transition to P:C DIRECT.

Pro:Centric Direct (PCD) is a content management system based on HTML with a built-in TV UI design/editor that runs over the hotels IP or RF distribution network. Guests can access available television programming via the iEPG, or their favorite OTT applications preloaded on the LG Smart TV, or connect their mobile device for screen sharing/casting. Plus, check on the daily weather and review hotel amenities - all from the comfort of their room using their LG LED TV. Exciting news for users of LG full Hospitalitygrade TVs & STBs in the 2023-2024 lineup – they now fully support P:C DIRECT and the HTML5 platform, eliminating the need for Java.

For a detailed list of additional supported TV models please reach out to your account manager.

What are my options?

When it comes to updating your system, several options are available. Each operating system has its own unique features and benefits, so it's essential to research before making a choice. If you're unsure which option is best for you, consider upgrading, and you can even schedule a free consultation with one of our team members to help you decide.

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YOUR GUIDE TO THE DIFFERENCES

BETWEEN CONSUMER IPTV AND HOTEL IPTV

The way individuals consume TV content has

enhancement of their offerings to align with the

changed rapidly over the past decade.

changing preferences of their guests and

According to Nielsen, streaming services

patrons.

overtook cable TV for the first time in July 2022, and have dominated during each month of 2023,

This being said it is crucial for businesses to

according to their monthly report on the subject,

grasp the key differences between consumer

The Gauge.

IPTV and hotel IPTV solutions. This is

particularly significant given that the domain of Streaming has firmly established itself as the

hotel IPTV configurations continues to be

leading viewing platform in the United States,

relatively uncharted.

outpacing cable TV.

Jason Morrill, Technical Solutions Engineer at This dominance of streaming services in TV

MDM Commercial, and an expert in the field,

consumption, not only in the U.S. but worldwide,

sheds light on the distinctions between

marks a noteworthy trend. However, the

consumer and commercial TV setups, revealing

implications for commercial establishments that

the intricate processes that make the latter

heavily rely on TV consumption, such as hotels,

unique.

resorts, and casinos are a matter of considerable concern for many businesses. The evolution of entertainment infrastructure is now a critical consideration for these establishments. With streaming becoming the predominant mode of content consumption, hotels are wise to consider undergoing adaptation and

Morrill explained that when buyers purchase a

Morrill highlighted the vital importance of

Smart TV for personal use, it often comes

integrating a TV with a Property Management

preloaded with a myriad of apps catering to their

System (PMS) in commercial settings, such as

favorite streaming services. These consumer TVs

hotels and resorts. The PMS, a cornerstone in

are designed with the assumption that they will

the hotel industry, manages guest information.

be used in a home setting, where individual

Through integration with a TRIC server, the

logins for platforms like Netflix and Amazon

commercial TV setup ensures that all entered

Prime are the norm. The commercial

credentials are securely wiped when a guest

environment, however, presents a different set of

checks out, thereby enhancing security and

challenges. Businesses are cautious about

privacy.

allowing a single login across multiple TVs or letting customers input their credentials,

This process relies on specialized technology,

primarily due to security risks. Unlike consumer

accessible through MDM Commercial’s trusted

TVs, commercial setups require a meticulous

product portfolio, including features like Web OS

integration process to access Over-The-Top

on our LG smart TVs. Web OS serves as the

(OTT) apps like Netflix and Amazon Prime.

operating system, leveraging the Pro:Centric platform. This sophisticated interaction ensures

This involves investing in robust internet

smooth communication with an external server,

connectivity, ensuring compatibility with a variety

streamlining the direct integration process from

of streaming platforms, and possibly reevaluating

the PMS to a Pro:Centric server, which

traditional cable TV subscriptions. The shift

subsequently communicates seamlessly with the

towards streaming also opens up opportunities

TV through Web OS.

for personalized content delivery, interactive features, and integrated services that cater to

When it comes to setting up an IPTV solution,

the diverse needs of guests in these commercial

businesses face unique challenges that require

spaces.

expert guidance. MDM Commercial is your trusted partner, providing seasoned

Morrill further explained that one common

professionals to guide your business through

misconception arises from the observation that

every step of the process. Our team understands

Netflix is easily accessible in hotels, stating that

the intricacies of implementing an IPTV system

when companies request smart TVs capable of

tailored to your specific needs.

supporting Netflix, a simple “yes” can be misleading. This misunderstanding often stems from the assumption that setting up commercial TVs is akin to the straightforward process of installing consumer TVs at home.

At MDM Commercial, our seasoned team of pros assists your business in navigating the decision-making process for a seamless IPTV implementation. We address your unique concerns, including potential security risks associated with using a single login across multiple TVs. Unlike consumer-grade TVs, where the absence of a secure mechanism to wipe or remove credentials poses a risk, our IPTV solutions prioritize the security of your business. We can also tailor your IPTV solution for your hospital patient TV systems, hotel, or commercial space.

In a world where streaming TV continues to dominate in popularity, staying abreast of this transformative trend is essential for company owners who wish to maintain a competitive edge and ensure a satisfying entertainment experience for clientele in commercial facilities reliant on television consumption. In commercial environments, where security and privacy are paramount, the integration of systems like PMS and the meticulous wiping of credentials add layers of complexity.

GET A QUOTE NOW FOR ASSISTANCE IN SELECTING THE OPTIMAL COMMERCIAL-GRADE SMART TVS, PRO:CENTRIC SOLUTIONS, AND OTHER CUTTING-EDGE TECHNOLOGIES, REACH OUT TO ONE OF OUR KNOWLEDGEABLE TEAM MEMBERS ONLINE OR CALL 800-359-6741 TODAY.

MORE IPTV INSIGHTS

FROM JASON MORRILL

RF vs. IPTV Output Morrill mentions that the team at MDM Commercial offers both RF and IPTV solutions and that he encourages curious businesses to contact the team for a custom solution and quote. Additionally, he emphasizes the prowess of IPTV, resembling over-the-top (OTT) functionality, providing two-way communication for on-demand features like pausing, rewinding, and fast-forwarding.

Two-Way Communication Advantage Morrill underscores the significance of two-way communication in IPTV distribution. Unlike RF, IPTV allows users to request specific content, providing a more interactive and flexible viewing experience. This becomes a pivotal advantage for owner-operators, simplifying management, installation, and troubleshooting.

Scalability and Cost Efficiency of IPTV The scalability of IPTV systems becomes a standout feature, easily accommodating additions or modifications. Morrill contrasts this with the complexities of expanding an RF setup, which requires careful rebalancing. He emphasizes the cost-effectiveness of IPTV, particularly in new builds, as it utilizes readily available consumer off-the-shelf equipment.

Wi-Fi Limitations and Commercial IP Wi-Fi Morrill clarifies, is not the preferred method for commercial IPTV distribution due to high-density usage and limited radio frequency real estate. Commercial IPTV, conducted over hardwired category cabling, ensures stability and reliability, particularly in large-scale environments like hospitals and stadiums.

IPTV Distribution for Enhanced Integration Morrill highlights the integrative possibilities of IPTV distribution. It not only serves immediate needs but also lays the groundwork for future enhancements and integrations, offering owner-operators a strategic advantage in creating a robust and adaptable network infrastructure.

Optimal Timing for IPTV Upgrade: New Construction or Remodeling Morrill highlights the opportune moment for hotels to embrace IPTV—during new constructions or remodels. Emphasizing the industry standard of CAT6 cabling, Morrill unveils the challenge clients face in grasping the intricacies of IP distribution infrastructure.

Contrasting traditional coaxial cables with CAT6, he stresses the need for clients to specify equipment requirements.

Are you a hotel or resort in this category?

Now is the perfect time to call us about our IPTV solutions, digital signage, LG smart hotel TVs, and more. Simply reach out to one of our knowledgeable team members online or call 800-359-6741 today.

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DIGITAL SIGNAGE CONTENT MANAGMENT

ABCCorp@gmail.com

1 P M 1 2 P M

3 P M

Enhance your guest experience with Autora, effortlessly oversee content, and optimize your return on investment.

DVLED

Televisions TREE LODGE

HOTEL

Pro:Centric

Digital Signage

AND MORE. LEARN MORE

ONE SOURCE

ONE MDM

TREE LODGE

HOTEL

TREE LODGE

HOTEL

Wayfinding Kiosk DIGITAL WAYFINDING SIGNAGE AND KIOSKS Wayfinding signage is an essential aspect of

Our digital signage can help:

hotels and other large facilities that receive

Guide visitors through your facility with maps

numerous new visitors each day. At MDM

and directories

Commercial, we offer digital wayfinding and

Deliver important and timely announcements

kiosks that can significantly assist your guests or

Welcome visitors with personalized

residents. Our team can guide you in selecting

messages

the best products for your facility and provide

Display live weather, sports, or news

installation services and technical support to

Generate revenue with targeted advertising

ensure a seamless upgrade.Our wayfinding

Train staff or educate patients

signage can be customized to meet the specific needs and objectives of your healthcare or hospitality facility, making it a versatile solution for a range of applications.

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All-in-One LED Screen

All-in-one LED Screen

Power Saving Mode

Easy Installation & Quick Maintenance

Dedicated Accessories

136" INDOOR LG LAEB SERIES LED SIGNAGE LG's All-in-One Essential series is a 136-inch large screen which is offered as an All-in-one package including an embedded controller.

Eliminating the prejudice that LED displays are difficult and complex to install, the All-in-one Essential series doesn't require controller connections or module configuration. After a simple installation process, all you need to do is to turn on the screen with a remote control like home TV.

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» FLIGHT CASE & LANDSCAPE WALL MOUNT INCLUDED » PORTABLE STAND WITH MOTORIZED HEIGHT ADJUSTMENT (SOLD SEPERATLEY)

Touch Screen

Create Board | 65TR3DK-B The CreateBoard™ was made for modern education and business, letting you stay connected by easily sending files to linked devices. This versatile smart board offers a precise multi touch screen, smart viewing, white board software and management software & tools.

Why Buy LG CreateBoard?

The versatile panel offers users the unique capability to seamlessly view, utilize, and control both the Android and Windows interfaces concurrently, providing a fluid and efficient multitasking experience. Its enhanced security features are attributed to the latest updates in the Android operating system, ensuring a robust defense against potential threats. The inclusion of a web-based Device Management & Control system, coupled with features like Simple Content Broadcast and Remote Access, empowers users with comprehensive control over the panel's functionalities.

The Screenshare functionality with touch-back control not only facilitates effective collaboration but also supports mobility by allowing users to interact with the content being shared. One notable advantage is its Operating System Agnostic nature, accommodating users regardless of their preferred operating system.

With a diverse portfolio ranging from 55” to 98”, the panel caters to various display needs, offering a wide range of options to suit different contexts and requirements.

4K UHD

Pro:Centric Cloud

Pro:Idiom

Pro:Centric Direct

75" /65"/ 55"/50"

LG 55" 4K UHD Pro:Centric Smart Hospitality TV DOWNLOAD SPEC SHEET

Commercial TV UR770H Series LG’s UR770H Series features a range of high-

fast-moving images. This is particularly useful

quality 4K UHD Smart TVs that offer an

for watching sports or action movies, where

immersive viewing experience. The series

fast-paced movement can sometimes be

includes a variety of screen sizes, ranging from

difficult to follow.

50 inches to 75 inches, making it easy to find the perfect fit for your hotel or business.

This series also features LG's Active HDR technology, which provides a wider range of

All models in the UR770H Series come

colors and improved contrast, resulting in a

equipped with LG's webOS operating system,

more vivid and lifelike picture. This technology

which provides access to a wide variety of

is particularly effective for watching movies or

streaming services, including Netflix, Hulu, and

playing games, where rich, vibrant colors are

Amazon Prime Video with the proper setup.

essential for a truly immersive experience for

The system is easy to use, with a simple

your guests.

interface that makes it easy to find the content you want to watch.

The UR770H Series also features LG's TruMotion 120 technology, which helps to reduce motion blur and improve the clarity of

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Slim Depth for a Sleek Look

With a slim design, the UM670H series integrates smoothly with interiors, delivering a modern impression to your guests.

Who Is Your Cable Provider?

DO YOU KNOW WHAT QUESTIONS TO ASK WHEN PURCHASING TVS?

When buying TVs for a hospitality or commercial setting, it's essential to ask your cable provider a series of questions to determine whether you should opt for Pro:Idiom or non-Pro:Idiom TVs. Pro:Idiom is a content protection technology commonly used in the hospitality industry to securely deliver encrypted content to guestroom TVs. Here are some questions to consider:

What Content Will Be Delivered to the TVs?

Determine whether the content provided to the TVs will include encrypted or protected content, such as premium cable channels or pay-per-view.

Do You Require DRM (Digital Rights Management) Support?

Inquire whether your cable provider requires DRM support for content delivery. Pro:Idiom is designed to work seamlessly with DRM-protected content.

Do You Plan to Offer Premium Channels or Services?

If you intend to offer premium channels or services to guests, ask if Pro:Idiom is necessary to ensure content security.

Are There Compatible Cable Boxes or Set-Top Boxes?

Check if your cable provider offers compatible cable boxes or set-top boxes that work with both Pro:Idiom and non-Pro:Idiom TVs. Additionally, you can explore compatible set-top boxes, including options available at MDM Lodging, to ensure seamless integration with your chosen TVs.

Can Non-Pro:Idiom TVs Be Upgraded to Support Pro:Idiom in the Future?

If you choose non-Pro:Idiom TVs initially, inquire whether they can be upgraded to support Pro:Idiom technology in the future if your needs change.

Visit our site to learn more!

WE ARE PROUD TO BE YOUR TECHNOLOGY SOLUTION PROVIDER

MDM - A Comprehensive Enterprise Solution As an LG partner, MDM offers all-encompassing solutions that can take your guest experience to new heights. Our supplies always feature the latest and most innovative marvels to ensure your business shines.

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@mdmcommercial

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