Articulator Volume 24, Issue 3

ARTICULATOR MDDS Connections for Metro Denver’s Dental Profession

LEADERSHIP DO YOU HAVE THE RIGHT STUFF? 12 LEADER SPOTLIGHTS

A LEADER: 19 BE THE FIVE COMPONENTS TO RESULTS MANAGEMENT

LEADERSHIP 22 ISCALLING YOUR NAME? YOUR PRACTICE 24 ISWHAT YOUR PATIENTS EXPECT?

1st Quarter, 2020 Volume 24, Issue 3

Introducing your newest CDA Member Benefit You take care of the patients-let us take care of the cash flow.

VIRTUAL REVENUE CYCLE MANAGEMENT FROM A TRUSTED NAME IN DENTAL PRACTICE SOLUTIONS. Alleviate one of the greatest pain points for dental practices: Insurance verifications & Accounts Receivables.

• • • • •

Clean claim submission EOB Management Patient Statements Professional Experienced Dental Billers Experts in dental/medical cross-coding

With your CDA membership you have access to a

10% DISCOUNT

on Avitus Dental Revenue Cycle Management.

1st quarter 2020

what's inside?

20

pg.

8 RMDC Highlights 12 Leader Spotlights

pg.24

19 Be a Leader: The Five Components

to Results Management

20 Successful IT Strategies for New

and Established Practices

22 Is Leadership Calling Your Name?

24 Is your Practice What Your

Advertisers Directory

Patients Expect?

departments 4 President's Letter

ADS Precise Transitions adsprecise.com................................. 31 Berkley Risk Services of Colorado colorado.berkleyrisk.com.................... 29

Dente Vita denteveita.com.................................. 25

Carr Healthcare carrhr.com........................... Back Cover

Dentists Professional Liability Trust of Colorado tdplt.com............................................ 5

CDA Enterprises cdaonline.org.............Inside Front Cover

Denver Implant Study Club disc.events........................................ 23

Colorado Dental Association cdaonline.org.................................... 27

Copic Financial Services Group copicfsg.com..................................... 25 CTC Associates ctc-associates.com............................... 7

Healthcare Medical Waste Services, LLC hcmws.com....................................... 30 Northwestern Mutual shawncopeland.nm.com........................7 SAS Transitions sastransitions.com.............................21

6 Reflections 10 Member Matters

Co-Editors Amisha Singh, DDS; Allen Vean, DMD Creative Manager CT Nelson

26 Tripartite News

Director of Marketing & Communications & Managing Editor Cara Stan MDDS Standing Officers

29 Event Calendar 30 Non Profit News 31 Classifieds

President Nelle Barr, DMD President-Elect Kevin Patterson, DDS, MD Treasurer Pat Prendergast, DDS Secretary Janie Boyesen, DDS, DMSc

Editorial Policy All statements of opinion and of supposed factare published under the authority of the authors, including editorials, letters and book reviews. They are not to be accepted as the views and/or opinions of the MDDS. The Articulator encourages letters to the editor, but reserves the right to edit and publish under the discretion of the editor.

Advertising Policy MDDS reserves the right, in its sole discretion,to accept or reject advertising in its publications for any reasons including, but not limited to, materials which are offensive, defamatory or contrary to the best interests of MDDS. Advertiser represents and warrants the advertising is original; it does not infringe the copyright, trademark, service mark or proprietary rights of any other person; it does not invade the privacy rights of any person; and it is free from any libel, libelous or defamatory material. Advertiser agrees to indemnify and hold MDDS harmless from and against any breach of this warranty as well as any damages, expenses or costs (including attorney’s fees) arising from any claims of third parties.

Inquiries may be addressed to: Metropolitan Denver Dental Society 925 Lincoln Street, Unit B The Articulator is published quarterly by the Metropolitan Denver Dental Denver, CO 80203 Society and distributed to MDDS members as a direct benefit of membership. Phone: (303) 488-9700 Fax: (303) 488-0177 mddsdentist.com Š2020 Metropolitan Denver Dental Society Printing Dilley Printing

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PRESIDENT'S LETTER

A Culture of Caring Defines MDDS

By Nelle Barr, DMD

L

ast fall MDDS leadership met to create an Applied

We consistently reflect on the ASP at Board of Directors and committee

Strategic Plan (ASP) for the next two years. It

meetings. This ensures we stay on track. Our destination is defined. Now,

was a very productive session and we now have

how do we get there?

a purposeful plan that will propel MDDS toward a bright future. The ASP targets leadership development,

Our culture will get us to our destination. The culture of MDDS is

the Mountain West Dental Institute (MWDI), Rocky Mountain Dental

centered around caring. That comes naturally. After all, caring is a basic

Convention (RMDC) and membership. The implementation of our new

human instinct. As dentists we care deeply about our patients. At MDDS

ASP is well under way.

we care deeply about our members and their needs. We care about our volunteer members, our new members, our retired members - all

In the area of leadership development, our focus is to recruit and develop

members. At RMDC 2020, MDDS held a Recognition Reception where

leaders that will represent all members. The dental profession is very

volunteers were thanked for their service as greeters, speaker hosts and

diverse and we want our colleagues in academics, public health and

exhibit hosts. We have many volunteers who have helped the Society for

corporate dentistry to have a voice - not just dentists in private practice.

decades. Take Myra Bender for example. She has been a speaker host at

Dr. Troy Fox is also chair of the Leadership Development Committee.

RMDC for over 40 years! Words cannot begin to express our gratitude to

This committee is also committed to recruiting leaders that will represent

her and other volunteers.

ethnic and gender diversity. To make all meetings more convenient, we are now offering teleconferencing. This gives our volunteers flexibility as

In addition, MDDS tries to take a personal touch by sending happy

they lead their busy lives.

birthday emails to members and cards and small gifts when we learn about life events such as marriages and births. In fact, the Community

The strategic plan also includes the expansion of MWDI. The MWDI

Outreach & Public Relations Committee has started a program of

Oversight Committee, which is chaired by Dr. Larry Weddle, met

sending thank you notes to members for above and beyond volunteer

recently and interviewed three marketing companies. A marketing

work. Be sure to let the MDDS team know, if you have a member in mind

campaign and rebrand will allow for the expansion of our CE center

that deserves recognition!

and maximizing its potential, in turn creating more opportunity for enhanced member benefits.

As far as RMDC is concerned, our goal is to continue to exceed the expectations of our attendees and vendors. We want attendees to have a more personalized experience. The new course format will offer more one and two hour courses. We are also creating a “solution center” where vendors can work with members to help them get the equipment and supplies they need to provide state-of-the-art patient care.

And last but certainly not least, we are working to increase membership.

The Society’s wellness programs are expanding. We will use current technology to improve communication with our members, revamp our new member events and explore creating online CE, just to name a few of the new member benefits we have planned.

MDDS has a culture of promoting networking. MDDS has a culture of collegiality. MDDS has a culture of professionalism. MDDS has a culture of fostering our new members.

MDDS has a culture of learning.

What is the importance of culture in our organization? MDDS’s culture is as important as the benefits we provide. It makes us part of a greater purpose, it gives us value and keeps us engaged. MDDS’s culture makes the relationships that we have with our members more meaningful. I am proud to be a leader in an organization with such a culture. It reflects what MDDS stands for. You, the members, created this culture and we all reap the benefits. I am a better professional thanks to MDDS and I am grateful.

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Protect your practice.

Call the Trust today.

There are a lot of differences between being a Member of the Trust and just another policy number at a large, commercial carrier. Both give you a policy the Practice Law requires, but that’s where the similarity ends.

New and Established Dentists Not Currently Trust Members:

$0.00 First Year* *some restrictions apply; subject to underwriting approval.

Convert Now!

Who do I talk to when I have a patient event, claim or question?

The Trust: Local dentists who understand your practice, your business and your needs.

Them: Claims call center (likely in another state).

Besides a policy, what do I get when I buy coverage?

The Trust: Personal risk mitigation training, educational programs and an on-call team that “speak dentist.”

Them: Online support.

Do I have personal input and access to the company?

The Trust: Yes. You are represented by dentists from your CDA Component Society giving you direct, personal access to the Trust.

Them: Yes, via their national board.

How much surplus has been returned to dentists in Colorado?

The Trust: Over $2.2M has been distributed back to Colorado dentists as a “return of surplus” (after all, it’s your Trust, your money).

Them: $0 How long has the company been serving Colorado dentists?

The Trust: We were Established by dentists in 1987.

Them: It’s hard to say... they tend to come and go.

Dr. H. Candace DeLapp · 303-357-2600 www.tdplt.com

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REFLECTIONS

The Three C’s Need A Little Work

By Allen Vean, DMD

I

t certainly does not seem like almost four years ago I became temporary and then co-editor of our quarterly publication. In that time, I have reviewed journals, blogs, websites, newspaper articles, social media posts, and other educational outlets in hopes of providing you, the members, appropriate content that may help in your professional and personal endeavors. This year, the Articulator will focus on leadership, the different faces of dentistry and challenges going forward in our chosen profession.

Historically, our profession has a record of outstanding achievement in advancing patient care at seemingly super speed, both from a clinical and technological aspect. However, over the last few years I believe that we need to improve in three important areas. I identify them as the three C’s and they really do not have anything to do with dentistry. They are common sense, communication and civility. They are intertwined with each other and difficult to separate.

As I strolled through the Expo Hall at the Rocky Mountain Dental Convention (RMDC), I was impressed with all the technology upgrades from how we communicate with our patients to dramatic upgrades in radiography. How often has a patient reviewed a treatment plan, questioned a procedure, or asked if there are any other options multiple "Historically, our times? Technology now allows the patient to access all of their records and treatment plan on their computer with profession has a full explanations from the practitioner. Along with state of record of outstanding the art radiography, the predictability of each case will be achievement in enhanced. This type of communication technology should be embraced. advancing patient

care at seemingly super speed, both from a clinical and technological aspect."

Barry Newman-Sparks, the manager director of Frontoftheq, posted a beautiful chart of the ten common sense traits that require zero talent in people seeking a job. They include: being on time, work ethic, effort, energy, body language, passion, doing extra, being prepared, being coachable and attitude. Most of us take these traits for granted. In whatever position you are associated, think about the workplace with colleagues having these attributes and how special it would be. I am of the opinion that this has become a challenge. For example, those of you who have the responsibility of new staff hires, how many times has a prospective applicant arrived late for an interview without so much as an apology or even worse, not even shown up without explanation. We have all been associated with people that bring a negative attitude into the workplace bringing everyone down. We are only as good as our weakest link. Our patients are extremely aware of the office environment from the time they enter to the time they leave. As one of my mentors advised, we are not allowed to have a bad day. This has nothing to do with dentistry and has everything to do with people. The search for staff and creating a workplace culture that portrays these qualities is one of the challenges that will be explored in a later issue.

The Internet has dramatically changed our lives. Social media has become intertwined with us in ways that we are not even aware. Artificial Intelligence seems to know more about us than we know about ourselves. Search engines can be customized for your practice and patients from their average income all the way down to how many bathrooms they have in their house.

Communication seems to have become so impersonal. It appears that email

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and text have become the first choice. The technology is incredible and efficient and it works. However, I know that referring doctors and patients sincerely appreciate a handwritten thank you or note of appreciation for a referral Old school, yes. Classy, you bet.

Another technology application that I believe may have a place in improving patient communication is “live chat.”

You are familiar with this feature as many companies employ this on websites where customers may literally talk to a representative regarding an issue, whether it be billing, delivery or order status. The efficiency of this technology is beautiful. Answering a patient of record’s inquiry regarding any practice matter in a matter of moments. This is customer service going to the next level.

Civility or professionalism, in my humble opinion, needs to be addressed.

Social media, television, and newspapers constantly are airing stories regarding behavior of our fellow dentists. The most recent being a dentist in Alaska extracting a tooth using a hoverboard, filming the procedure and proclaiming that this will become the standard of care. I am not sure if he thought this would be humorous and obtain social media acceptance.

However, we all know how unprofessional and wrong this is on so many levels beginning with patient confidentially and rising to outrageous conduct.

Incidentally, the dentist was investigated by the Department of Human Services and convicted of Medicaid fraud. This case is one of so many that are reported on a weekly basis. I recently saw an advertisement offering a lifetime warranty on dental work or another with a five-year warranty on veneers. Incredulous! “We are better than this.” I am saddened not to see the stories of all the wonderful good that the vast majority of you do for dentistry and the kindness and generosity that you give to other human beings. It is so easy to do the right thing. Keep doing it!

Please enjoy this issue of the Articulator. Your comments, suggestions and communications are always welcome and encouraged. Thank you for supporting organized dentistry.

SELLING your DENTAL PRACTICE? Appraisals • Practice Sales • Partnerships • Buyer Representation • Post-Transition Coaching Start-Up Coaching • Associateships

Your Dental Practice Is Your Legacy.

Larry Chatterley

Marie Chatterley

Randon Jensen

As dental practice transition specialists, we guide you through the complex process of selling your practice to ensure everything goes smoothly with the legacy you have built.

Operating since 1988.

Complimentary Consultation

303-795-8800

“I sold my practice to my associate and Larry and his team were wonderful to work with. They handled the endless details beautifully and made the transition a really easy one for all of us. I highly recommend them and am so thankful they were there to guide us though the process!” - Dr. Naomi Jacobs

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OPENING SESSION

More than 2,000 attendees gathered at the RMDC Opening Session to honor the Society’s award recipients and hear from the 2020 keynote speaker, Dr. Kevin Fitzgerald.

RMDC CLASSES

Attendees were able to choose from over 100 hands-on, lecture and fast track courses over 3 days on topics ranging from endodontics, implants and digital dentistry to nutrition, IT security and banking.

EXPO HALL

8 1st Quarter 2020 I mddsdentist.com FRIDAY NIGHT PARTY

Social events, an over-sized arcade, buying promotions, The Summit: CE & Demo Stage and the latest technologies from dental vendors make the Expo Hall a can’t-miss part of RMDC.

Attendees danced the night away to a live DJ at the always-popular Friday Night Party.

R M D C 20

BY THE NUMBERS! $8,200 IN REBATES FOR $50 FOR $500 PROMO

120

BOTTLES OF WINE consumed during Expo Hall Receptions

2,550 RMDC Mobile App Users

$14,000 IN PRIZES GIVEN AWAY DURING RAFFLE HUNTER

235 EXHIBITING COMPANIES

750 attendees

at the Friday Night Party

+1,300 hotel nights booked around Denver

+12,009 Average steps of RMDC staff

+100 VOLUNTEERS

SPEAKER HOSTS, GREETERS AND MORE.

BE PART OF THE GROWING NUMBERS NEXT YEAR!

65

world renowned speakers

+4,100

VISITORS TO THE EXPO HALL ON FRIDAY

52

Avg. temperate in Denver during RMDC

January 21-23, 2021

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MEMBER MEMBERMATTERS MATTERS

Navigating the World of 3D Imaging

MDDS partnered with Planmeca to showcase and familiarize attendees with this latest in CBCT technology at this sold out course held at the Mountain West Dental Institute (MWDI).

MDDS Febuary New Member Welcome Event Postino Broadway

More than 50 members, students and volunteers connected at this February quarterly happy hour sponsored by Pacific Dental Services and PNC Bank.

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New Members, Welcome!

Dr. David Abazari Dr. Tyler Berkey Dr. Allison Brown Dr. Zhou Chen Dr. Jillian Dubuisson Dr. Christine Finn Dr. Catherine Flaitz Dr. Rebecca Fountain Dr. Catherine Hao Dr. Joseph Harberg Dr. Braxton Haremza Dr. Dustin Haupt Dr. Anastasia Haupt Dr. Michael Hurtado Dr. Nadeen Ibrahim Dr. Peri Irwin Dr. Rebecca Ivins Dr. Teerthesh Jain Dr. Nisha Kamath Dr. Minwoo Kim Dr. Joanna Kpytek Dr. Huong Lam Dr. Lynette Lim Dr. Kyle Losin Dr. Sirisha Mahesh Dr. Patrice Mara Dr. Efren Martinez Dr. Margo Nagel Dr. Kristina Noding Dr. Christopher Patterson Dr. William Primomo Dr. Cara Riley Dr. Jennifer Rubin Dr. Carlos Salas Dr. Joshua Sharp Dr. Ahmed Shujairi Dr. Bozena Strachan Dr. Carly Warden Dr. John Yancey

THANKS TO ALL THE 2020 RMDC VOLUNTEERS! RMDC Speaker Hosts Ms. Julie Bakhaus Dr. Eric Beckman Ms. Myra Louise Bender Dr. Roger Boltz Mr. Cri Boratenski Dr. Janie Boyesen Ms. Ann Brecht Dr. Richard Call Dr. Kendal Carlson Dr. Nick Chiovitti Ms. Chrissy Christian Dr. Ewelina Ciula Ms. Amy DeStaffany Dr. Karen Foster Ms. Mary Foster Dr. Guy Grabiak Dr. Bruce Greenstein Dr. Brian Gurinsky Dr. Douglas Heller Dr. Jamie Just Dr. Ashley Kaploe Dr. Rahim Karmali Dr. Sridevi Kaul Dr. Brett H. Kessler Dr. Sat Kartar Khalsa Dr. Rosa Le Dr. Alexandra Lindauer Dr. Cliff Litvak Dr. Jeff Lodl Ms. Kira Longmire Dr. Scott Maloney Dr. Carrie Mauterer Ms. Tiffany Mojica Dr. Susan Somerset Dr. Deborah Michael Dr. Kevin Patterson Dr. David Pelster Ms. Cheryl Redmond Ms. Amber Robillard Dr. Jonathan Rones Ms. Sara Salter Dr. Timothy Stacey Dr. Heather Stamm

Dr. Edmund Steigman Dr. Barbara Swankhouse Dr. Jennifer Thompson Dr. Terri Tilliss Dr. Eric Van Zytveld Dr. John Weissman Dr. Jeffery Young Dr. Hesham A Youssef

RMDC Exhibit Hosts

Dr. Jackson Anderson Dr. John Luke Andrew Dr. Paul Bottone Dr. Janie Boyesen Dr. Richard Call Dr. Ewelina Ciula Dr. Ryan Cooper Dr. Lindsay Compton Dr. Abhay Dalal-CU student Dr. Eric Dale Dr. JR Franco Dr. Nicole Furuta Dr. Bruce Greenstein Dr. Alan Gurman Dr. Douglas Heller Dr. Rosa Le Dr. Jeff Lodl Dr. Linda Ludin Dr. Sheldon Newman Dr. Kevin Patterson Dr. Patrick Prendergast Dr. William Primomo Dr. Heather Richardson-private Dr. Susan Somerset Dr. Edumund Steigman Dr. Jennifer Thompson Dr. Allen Vean

RMDC Greeters

Dr. Jackson Anderson Mrs. Arlene Anderson Dr. John Luke Anderw Ms. Madison Parris-Bacon Dr. George Beilby

Dr. Leela Buddaraju Dr. Michael Diorio Ms. Jamie Douglas Ms. Brenda Filloon Dr. Samantha Graffeo Gardner Ms. Stephanie Guimaraes Ms. Ekaterina Gumba Ms. Mikhail Johnson Mrs. Nancy Louvet Dr. Pete Myers Ms. Tanya Elespuru Salazar Mrs. Kristy Stallsworth Dr. Madhulika Yemba Dr. Hyun Yoon

RMDC Social Media Ambassadors

Dr. John Luke Andrew Dr. Kenneth Burson Mrs. Kalin Chancey Mrs. Laron Cosley Ms. Tanya Elespuru Salazar Mr. Gilbert Fru Ms. Stephanie Guimaraes Mrs. Nicole Hartshorn Ms. Karissa Johnson Mr. Mikhail Johnson Dr. Nataliya Kachur Mrs. Nancy Louvet Dr. Ambica Mallipeddi Dr. Clarisa Mantanona Dr. Jamison Miller Dr. Renae Moreschini Mr. Livvy Nallipogu Dr. Samidha Patel Mrs. Jodie Rose Mr. Lysandro Sandoval Dr. Angelica Seto Dr. Caroline Stern Dr. Jay Talbot Ms. Kiffani Tom Mrs. Roxann Woodward

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LEADER SPOTLIGHTS Leaders come in all shapes and sizes and from every walk of life. From the leader of the free world to a stay at home mom giving her all for her family, you never know the impact and influence you have on your community and those around you. In this issue of the Articulator, we take a look at what different leaders look like in Denver’s dental community.

Join us as we meet a millennial giving her all to two practices, a public health provider role modeling for the youngest patients, leaders at the helm of MDDS and much more! Do you have a leadership story you’d like to tell? Email marcom@mddsdentist.com or share on the MDDS Facebook Page or Instagram account and use the hashtag #mddsleaders.

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Shelly Fava, MA, CMP Metro Denver Dental Society Executive Director What is your favorite part about your job?

"The people. We have such a terrific professional team that I get to work with every day. Then there are the members and the passion for dentistry they share with us."

What is the biggest challenge you face in a leadership role?

"Keeping all the balls in the air. Making sure I’m getting the team, the Board and the members everything they need to keep us all moving forward."

What are the biggest opportunities you see for the future of MDDS?

Can you share a piece of advice, resource or tip that has helped you as a leader?

"To be a good leader, you must be a good example to those you lead.

You must also genuinely care about the team around you as people and want what’s best for them."

"I believe we have a great opportunity to grow MWDI. The facility has a lot of untapped potential. I also believe we can be on the leading edge of redesigning and Can you share a leader rethinking dental conventions that has inspired you? with RMDC." "My Dad. He owned a restaurant for twenty years; managed hundreds of employees; mentored countless young people in their first job; contributed to his community What would you say through volunteerism and did to dentists who are hesitant to all of that while being the best Dad a girl volunteer or take on leadership could ever want."

roles within organized dentistry?

"Whatever time and talents you have to offer, we need your help to make dentistry better and stronger both for the profession and your patients. Everyone has something important to contribute so bring your voice to the table."

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Kevin Patterson, DDS, MD MDDS President-Elect Oral & Maxillofacial Surgeon Denver Metro OMS

Why did you choose to volunteer for a leadership role within MDDS?

"As is true in any business, if you want to continually improve what you do there needs to be both 'boots on the ground' and individuals who are dedicated to making sure that the members of your group have the resources to be the best at what they do. After a number of years of watching MDDS grow, I decided it was time to be more involved with making sure everyone’s voice is heard."

What is biggest challenge you face in a leadership role?

"I think the number one challenge for anyone in a leadership position is obtaining and maintaining the support and respect of those who we work with so closely. In private practice it involves being committed to your principles and helping to instill these in the minds of your employees. In a volunteer position it involves creating an environment where everyone’s opinion What are the biggest opportunities matters, and that no idea is a bad idea."

you see for the future of dentistry?

"I think dentistry is at a very important crossroad, will dentistry continue to be one of the most respected professions in healthcare or will we only be interested in the monetary rewards for our work? We have created a culture where excellence in providing compassionate highquality care is number one and any financial reward comes second.

We all need to remember why we decided to be oral health providers and make sure we stay true to our inner purpose."

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What is one goal you hope to accomplish on the MDDS Board of Directors?

"As both an MDDS board member and now a member of the executive board my main goal was/is to help create an environment that is centered around open and honest discussion with the hopes of making the position of MDDS board member something that every dental provider in the area would strive to be a part of. For any volunteer body to continue to thrive it must have the support of both the elder and new members as we all bring a different knowledge set to the table."

Can you share a piece of advice, resource or tip that has helped you as a leader?

"Along with your dental degree also comes the title of CEO and CFO. Anyone in a leadership position will not be in that position long without the respect of their supporting team. My one piece of advice is to strive to earn and keep the respect of those you work with, it takes many years to earn respect and unfortunately much less time to have those around you lose respect in what you do, so be fair and actively listen to everyone around you."

Angelica Seto, DDS

General Dentist Seto Family Dentistry & Commerce City Family Dental What influenced your decision to get involved at the state and local levels?

As a young leader, what are some of the challenges you face in your practice of dentistry?

"One of my biggest challenges has been making the shift from individual performance to leadership. I am an owner of two dental practices, therefore delegating tasks to my team has become vital. I have quickly learned that I cannot be in two places at once! Learning to let go and entrust more tasks to my team has made my life outside of the office much more balanced. There are only so many hours in a day, and I would recommend not overextending yourself trying to do it all. "

Why do you think it is important for young dentists to take on leadership roles?

"With the uncertainties the future holds for our profession, it is more critical than ever for young dentists to take on positions of leadership. Be the change you want to see.

We have the power to mold our profession into something of which we can be proud, provided we are willing to put forth the effort."

"Historically, the presence of women in leadership roles has been lacking. The steady increase in the number of female dentists brings many positive changes to our profession. In order to create greater equality for women, who roughly make up 1/3 of working dentists today, it is important for us to seek involvement in leadership at all levels. Being a Latina dentist in today’s society brings my family and me great pride. I am the eldest female of my generation in a large Mexican family. I feel a strong sense of obligation to pave the way for those who follow after me, to assist them in achieving higher education and making a difference in our world. "

Can you share a piece of advice, resource or tip that has helped you as a leader?

"As a young leader it is important to remember that you don’t know everything, and it is alright to ask for help. I also recommend taking the time to understand the culture of your organization, before implementing changes. Most importantly, check your ego at the door and remain open to the insights of other; they your might surprise you."

What is favorite part about your job?

"Interacting with my patients on a more personal level, and developing a relationship built on trust. I enjoy treating high-anxiety patients. It means the world to me to create that breakthrough moment, where the patient feels comfortable and at-ease under my care."

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H. Candace DeLapp, DDS Executive Director Dentists Professional Liability Trust of Colorado

What influenced your decision to move from private practice to your role at the Trust?

"I began my association with The Trust in 2013 as a Board Trustee. Sensitivity to the needs and rights of the individual dentist by The Trust is truly impressive. Progressing from Trustee, to the position of part time Associate Executive Director, I began learning claims and risk management as well as interacting directly with our member dentists. Organically, after 27 years of private practice, the opportunity to move into the Executive Director position was offered and I was honored to accept. Having a practice that remains in our family, vis-à-vis my daughter, Dr. Sarah Parsons, made the transition feel seamless as I knew my patients would be cared for in the same manner as they had been since 1982, when my husband, Dr. James DeLapp, founded Cottonwood Dental."

What is the biggest challenge you face in leadership?

"For me, leadership is very much the same as in private practice. You lead by example as well as have a clearly articulated vision, supporting your team by providing the tools they need, and importantly, no micromanaging! Being a 'thorough' personality, this can be challenging but rewarding."

Can you share a piece of advice that has helped you as a leader?

"Set up a vision, have systems in place, create a topnotch team and get out of the way! Learning that those who support us can truly lift us up is somewhat counterintuitive for dentists. However, with the right people in place, you can have a fun and successful practice. A second piece of advice is to take time off! If you don’t take vacations, you burn out. Face it, dentistry is mentally and physically demanding. You need frequent breaks away to renew and refresh! Take a break and see how much more productive and happy you are when you come back!"

What are the biggest opportunities and challenges you see for the future of dentistry?

"'I believe in coming from a position of abundance. There are so many wonderful technologies and support systems available in dentistry and the opportunity to continually reinvent and improve yourself as a practitioner --you are only limited by your own vision. Choose what kind of practice you want, what treatments to focus on, what size team the practice best functions with, and what technologies to use to support your practice are key. Keeping up with all the advances is definitely a challenge. Decide who you are and who you want to treat. Then go to continuing education to learn, learn, learn. I love the old adage, you don’t know what you don’t know, and if you don’t know what you don’t know, you’ll do what you’ve always done, and if you do what you’ve always done, you’ll be who you’ve always been."

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Les Maes, DDS

Kids In Need of Dentistry Team Dentist What influenced your decision to get into charitable dentistry?

"As a child, I was surrounded by friends and family in need of dental treatment. Many of them were unable to get the care they needed, because of financial hurdles. Even I had a significant amount of treatment including silver crowns, extractions and spacers. I still remember my childhood dentist, Dr. Primrose.

I remember being so grateful for the help he gave me, and since then, I have had the desire to help other kids in need. I feel there is a moral obligation to help others that are unable to help themselves. Healthcare should be a right, not a privilege for only families t." that can afford it.

What is the most rewarding aspect of your job?

"When a child smiles and says, "thank you," there is nothing more gratifying. Sometimes a child is so thankful that they ask for a hug. Kids can fill your heart with emotion and make you realize what is important in life."

Can you share a leader that has inspired you or you look up to?

"The biggest inspirations of my lifetime have come from my family. My parents taught me the value of hard work. My wife is a role model of an unequaled work ethic.

She is an inspiration to me and those around her. We can always improve, be better and do more."

Can you share a piece of advice, resource or tip that has helped you as a leader?

"It is important to follow your passion. Do what you love to do.

If you love what you do, your accomplishments won't feel like work."

What is the biggest challenge you face in a leadership role?

"In my experience, one of the biggest challenges is leading change. Although change is inevitable, convincing others of the value of the change can sometimes be a challenging task."

What is something no one in dentistry is talking about but should be?

"There is quite a disparity in dental care. Approximately 75% of dental caries are found in 25% of the population. There is an underserved population asking for help.

Unfortunately, financial hurdles often keep these families from getting the care they deserve."

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Diane Osso, RDH, MS

Concorde Career College Dental Hygiene Program Director What influenced your decision to work in education?

"Dental Hygiene is a career that is focused on patient education and teaching runs in my family. After 20 years of clinical hygiene, I was ready for the next chapter of my career."

What is the most rewarding aspect of your position?

"Every cohort that graduates seems more satisfied with the education they received and the career choice they made. We have a clinical and national board pass rate average of 95%, which is very rewarding. But the most rewarding aspect of my position is the frequent phone calls I receive from local dental offices requesting our graduates."

Can you share a leader that has inspired you?

"About 3 years ago, I was struggling with departmental issues that I was not getting the needed support from my leadership team to resolve.

Concorde hired a new leadership team and ever since I have grown in my capabilities as a program director.

My Academic Dean, Sue Kuhl, has been a supportive mentor that I look up to. She inspires, supports, and gives me the kudos I need to feel extremely satisfied in mymanagement position."

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What is the biggest challenge you face in a leadership role and/or working with students?

"As the program director of an accelerated dental hygiene program, I see every week as a new challenge. I have been very fortunate to have had a consistent fulltime faculty/staff for the past five years. This consistency produces a team that works together to face challenges.

Some of our challenges include, staying current on advancements in dentistry, teaching the millennial student, purchasing new equipment, maintenance on older equipment and computers and recruiting patients for our clinic to name a few. Working hard every day helps makes my challenges very manageable, especially with my team by my side."

Can you share a piece of advice, resource or tip that has helped you as a leader?

"Take every opportunity to learn from others. I received my Masters’ degree on campus at the University of Maryland dental school. While completing my degree, I was mentored by many excellent leaders and teachers who helped shape the leader I am today. At Concorde, I am surrounded by a dynamic leadership team who provide me with workshops/CE, management books, and weekly meetings where I learn from other program directors."

FEATURED ARTICLE

BE A LEADER:

The Five Components to Results Management

By Dean Savoca. M.Ed., BCC, CSP

I

t’s no secret that in this new decade, professionals in the healthcare industry will continue to feel the pressure to perform – to do more with less. Attrition, finding qualified employees, training costs, and constant regulation changes are just some of the factors that can create a swirl of stress. In this cloud of uncertainty, leaders need to provide clarity, direction, and systems to improve staff performance.

Build Respect and Trust

Here are five components to results management to get you thinking about creating the system you need to maximize your team’s efforts.

Respect is a two-way street that has trust as the on and off ramps. Earn respect by promising and producing. A recent study by staffing agency Robert Half found that 49% of professionals surveyed have quit a job because of a bad boss.

Nearly half. Now more than ever, it’s important to be your employees’ leader vs. just being their boss. We all can cite examples of how time and energy are affected when people do not trust their manager. For one thing, performance suffers. One way to demonstrate respect is to include staff in the decisionmaking process to get their feedback on things that will affect them. Inclusion gains buy-in.

Clarify Expectations

Provide Feedback and Accountability

Set clear written expectations for employees’ job responsibilities. Review expectations with them and encourage questions to reinforce understanding.

Seek mutual agreement on what is expected. This clarity assures there will be no surprises when feedback is given. If the employee is not achieving the desired results, the focus can quickly shift to strategies to overcome barriers to their performance.

Provide Resources

When hiring, use an assessment tool or interview questions to identify the strengths and skillsets of the potential employee to ensure alignment with the position responsibilities. Employees will perform at their best when their job responsibilities are aligned with their strengths. Give them the resources they need to be successful. Resources may include training, supplies, support staff and budget. Ask: “What do you need from me to be successful?” Providing resources demonstrates you are invested in their success. Create a positive experience for employees and they will provide a positive experience for customers.

Connect to Significance

Everyone wants to feel significant. Employees need to know their contributions make a difference. Share how their job results are important to the success of the company and their co-workers. Nurture a team spirit. Demonstrate what you expect. As one of the 15 new employees completing training for a St. Louisbased performance improvement company, I was impressed when the CEO greeted us each by name and knew personal information about each of us. He demonstrated how he wanted us to relate with our clients. He told us what he expected and how important we were as the frontline employees. People feel significant when a manager gets to know them personally and understands what motivates them to perform at their best. This will differ depending on the individual and may include money, opportunity to learn and grow, flexible schedule, promotion or recognition. Spending time to learn about employees also earns employee respect and trust which is directly tied to performance results.

Measuring and improving performance is an ongoing process that cannot be handled in an annual performance review. Feedback sessions includes celebrating successes, measuring progress towards agreed upon expectations, giving incentives and recognition, re-clarifying expectations and determining what else is needed for success plus reconnecting employees to their motivators and the importance of their job. Many companies have feedback cards or online surveys for customers to complete, and staff meetings to obtain feedback to improve service -- it works the same with individual employees.

Ongoing performance feedback drives performance results. The majority of the time when employees are not performing, it is due to a lack of agreedupon expectations, not having a big enough purpose to be successful, or lack of ongoing support and feedback about their performance. Avoid these performance blocks.

Be a leader by applying these five components of results management and watch your employees’ performance soar.

About the Author Dean Savoca, is the performance development partner for leaders who want highly-effective teams that are focused, aligned and inspired. Simply put, Dean helps leaders coach their people. A 25-year veteran of the meetings and events industry, Dean combines an early career in hospitality sales and operations with a Master’s Degree in Organizational Performance and Change, and has spent the last 15 years speaking, training and coaching on leadership and development. He helps people identify the core issues they face daily that impact performance development, people management and team alignment – and rallies them to action, often right there in the room.

The result is a better bottom line – boosted by improved performance, higher productivity, and more cohesive teamwork. Dean is a boardcertified coach and has conducted more than 10,000 executive coaching sessions. He is also a Certified Speaking Professional™, conferred by the National Speakers Association, and actively involved in several industry associations.

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FEATURED ARTICLE

SUCCESSFUL IT STRATEGIES FOR NEW AND ESTABLISHED PRACTICES

By Laura DePorter, Medix Dental

T

here are certain unspoken truths we share in the dental industry.

For example, wise dental professionals know that a dedicated team is key to maximizing practice production, reputation and overall success. There is no substitute. When we think about all the factors that contribute to practice excellence, the benefits of hiring a devoted dental IT partner is often overlooked (and even argued about within our own community).

Regardless of opinions, the fact is our digital age requires more than just a ‘local IT guy’ or ‘we do it ourselves’ approach to be secure. Cybercriminals have become so advanced that we cannot expect amateurs (no matter how well intentioned) to adequately thwart off intelligent, targeted and malicious cyberattacks. These attacks happen every 39 seconds, and our industry is a prime target due to the sensitive information kept in abundance.

Hiring an outstanding IT partner to adequately protect data and IT infrastructure is becoming an increasingly

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1st Quarter 2020 mddsdentist.com

"Regardless of opinions, the fact is our digital age requires more than just a 'local IT guy' or ‘we do it ourselves’ approach to be secure.

Cybercriminals have become so advanced that we cannot expect amateurs (no matter how well intentioned) to adequately thwart off intelligent, targeted, and malicious cyberattacks."

critical necessity. Of course, this provides a new challenge for practice owners to face and navigate. How can you distinguish the value between a general IT expert and a true dental IT partner that puts your best interest at heart?

I’ve learned and seen firsthand – so let’s get into how dental professionals can ensure their dollars are well spent with a serious dental IT partner.

Efficient technology to support your patient load A practice’s database evolves every day with each new patient. Without proper attention and support, weaknesses can quickly develop, compromising the efficiency and speed of your system. For a while, this is easy to ignore and doesn’t seem critical. But as systems slow, inconsistencies increase, and staff become increasingly frustrated, it’s a matter of time before you’re pushed to action. A great IT partner will make sure your technology capacity needs are tended to appropriately and quickly, no matter what stage of growth or maintenance your practice is in. This keeps you and your team working at your pace – and not at the mercy of technology meant to help.

Secure and compliant IT security This is the area you really don’t want to be lacking. While we quickly notice when computer speed becomes painfully slow, practice security is usually not identified as lacking until it’s too late. A great IT partner sets you up with medical-grade and HIPAA compliant IT security tools, exponentially decreasing the chance your practice makes headlines for being the victim of a malicious cyberattack or data breach. The cost of a knowledgeable IT partner is worth its weight in gold when it comes to security; the fines and penalties for HIPAA violations can reach tens of thousands of dollars quickly.

According to a recent IBM Commissioned Report, the average cost to recover from a breach is $380 per patient. For a 2,000-patient practice, that amounts to an incredible $760,000 cost.

Technology tailored to your practice type, size, goals and needs Planning for smart practice growth can be a headache, but a great IT partner will provide relief when fitting the puzzle together. They’ll help you choose equipment that grows with you (instead of being quickly outgrown), eliminating expensive and time-consuming band-aid upgrades. Maybe your practice plans on future expansion, or acquiring other offices at some point.

A great IT provider will setup your network and infrastructure in such a way that allows new locations and doctors to be added seamlessly. This is priceless.

hard to identify with regular annual training; but a team left untrained means attacks can more easily impact your practice. A great IT partner will provide training for quarterly or annual trainings. This keeps your team sharp on the latest techniques being employed by advanced cybercriminals; and all without doing any of the legwork and research. Again, priceless!

Unlimited technical support Your IT partner should take the technology hassle out of your day-to-day routine. Sadly, even the best of intentions and incredible equipment will never eliminate little IT issues that put roadblocks in your team’s day. From troubleshooting a keyboard not working to wondering why your pano isn’t connecting (and of course with a patient waiting), a good IT company will help you through these moments so you can focus on timely and excellent patient care. It’s important to find an IT company who doesn’t play the blame game when it comes to troubleshooting. I don’t care who came up short – we need this fixed now. A great IT company takes accountability to solve the issue with your other vendors – and will never bore you with the details of whodunnit unless asked.

About the Author Laura DePorter is Co-Owner at Mountain Ridge Dentistry and Communications Director at Medix Dental.

Annual cybersecurity training and education Even with adequate IT protections in place, your team should be trained to spot hacking, phishing and malware attack attempts. These things are not

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21

FEATURED ARTICLE RMDC SPEAKER

IS LEADERSHIP CALLING YOUR NAME? LEADERSHIP COUNCIL

By Troy Fox, DDS

W

e have all heard the three most important

my tripartite membership in MDDS, CDA and the ADA. I joined the

rules when buying real estate; location,

MDDS Board of Directors in 1999, after having served on a few different

location, location. Well, I believe the three

committees, and have served in every capacity possible including my

most important rules for an organization

presidency in 2009. As you can assume by reading this article, I am still at

like MDDS are leadership, leadership, leadership.

MDDS contributing in whatever capacity I can. After three plus decades of involvement in organized dentistry, I continue to be passionate about service

This trifecta would also apply when running your practice, involvement in

to my profession and community. I have always had the firm belief that

your community and any other aspect of your life when decisions need to be

our profession needs to stand united or it will be torn down if divided. It

made and things need to get done for the greater good.

happened to medicine during the 80’s and we can now feel the pressures on our profession as the millennium marches on.

I am currently the chair of the Leadership Council for MDDS and have served in this position for the past year with great enthusiasm. I have been

When looking back at the many years and positions I have held at MDDS

a member of organized dentistry for 35 years beginning with the elected

I never really thought that the main theme of my service was leadership.

position as my dental school class American Student Dental Association

I thought I was volunteering to help my profession in whatever way I was

(ASDA) representative. This involvement continued after graduation with

needed. In hind sight I can now see not only was this true, but that I was also

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22 1st 2ndQuarter Quarter2020 2019 mddsdentist.com mddsdentist.com

developing as a leader for my Society and profession. Simply put, I am a better

get involved,” I can assure you I also had all those things and more in the early

person and dentist for my involvement with MDDS. I have developed many

years and managed it very well. I actually look back now and realize I am so

friendships with colleagues that never would have happened being as isolated

much better today having gone down the path I did and nothing suffered due

as we can be in private practice. My confidence as a dental professional has

to lack of attention or time. If you are truly interested in getting involved there

grown exponentially because of the challenges I encountered over the many

will be a spot for your contribution, and please don’t assume someone else will

years in helping reshape our beloved Society into what it has become today.

do it if you don’t. You may be just the person with the skills that affect the

I have also learned that these challenges will never stop, and we need a new generation of leaders to carry the Society forward in the years to come.

I know that many of you are involved volunteering with MDDS and have made a considerable difference at

positive change that is needed. Leaders come in all varieties at

"I am a better person and dentist for my involvement with MDDS."

any level of service, and when you do decide to contribute you will be a leader in your profession and it will give you skills that will help your practice and personal life forever. I know this because it happened to me and I am forever grateful for the opportunities I was given by my local dental Society.

whatever level you contributed. I also know that many of you have thought about it and not yet made the leap. Now, here comes the

About the Author

pitch……I am calling on our membership at large to seriously consider getting

Dr. Fox is a graduate of the University of Colorado School of Dentistry. He has a

involved in your organized dental community, and the best place to start is at

private practice in Evergreen Colorado where he has also lived for the past 28 years.

the local level with MDDS. There are many levels of contribution where your

He is an ardent supporter of organized dentistry and has served his profession at

expertise as a leader can be utilized. There are numerous committees with very

every local level.

light time involvement, or other levels of commitment including Board of Director positions that can be extremely rewarding and fun. If you are thinking “I am too busy with a new practice, a new family and other commitments to

For more information on how to get involved visit

mddsdentist.com/volunteer/getinvolved

DISC 2020 schedule is out!

Greater Insights

NATIONAL SPEAKERS / AGD PACE CREDITS / GREAT FORMAT / NEW LECTURES

2020

March 26 - Sreenivas Koka, DDS, MS, PhD, MBA,

September 17 - Marco Brindis, DDS, Prosthodontist.

FACD, FAP, Prosthodontist - San Diego, California Title: Systemic Diseases and Conditions that Influence Osseointegration and Dental Implant Treatment Success: Implications of an Aging Population

Professor: Prosthodontics Department at Louisiana State University Health New Orleans, School of Dentistry Title: A New Generation of Hybrid Prosthesis: An effective viable hygienic solution for the edentulous patient

May 14 - Richard Bauer, DMD, MD, Oral and Maxillofacial Surgeon - Pittsburgh, Pennsylvania Title: Optimizing Hard and Soft Tissue Outcomes at the Dental Implant Site

October 22 - Aldo Leopardi, BDS, DDS, MS,

July 30 - Joseph Kan, DDS, MS, Prosthodontist, Professor: Loma Linda University School of Dentistry - Loma Linda, California Title: Papilla Management for Implant Esthetics: The Ortho-Perio-Restorative Connection

KNOWLEDGE FACTORY

June 25 - Daniel R. Cullum, DDS, Oral and Maxillofacial Surgeon - Coeur d’Alene, Idaho Title: Immediate Implants and Dynamic Navigation

Prosthodontist - Greenwood Village, Colorado Title: Gingival Restorative Interface Deficiencies: when to consider Regenerative Approaches versus Pink Prosthetic Equivalents

November 19 - Neal Patel, DDS, Dentist, Certified Dental Technician - Powell, Ohio Title: Digital Integration of CBCT & CAD/CAM for Comprehensive Interdisciplinary Care

DISC IS POWERED BY

DISC 2020 Schedule

For additional information or to register, visit https://disc.events

Approved PACE Program Provider - FAGD/MAGD Credit Approval does not imply acceptance by state or provincial board of dentistry or AGD endorsement.

1/1/2019 to 12/31/2020 Provider ID# 217950

Continuing education credits are available. (Total of 16 and 1/2 hours of AGD PACE credits)

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1st Quarter 2020 mddsdentist.com

23

RMDC SPEAKER PRACTICE MANAGEMENT

IS YOUR PRACTICE WHAT YOUR PATIENTS EXPECT?

By Laci Phillips

W

e’ve all heard the old adage, “Don’t judge a book by its cover.” In the world of business, no matter the type, people pass judgment based on first impressions all the time. And with social media in today’s world, your patients have formed an opinion of you before they pick up the phone to call for their first appointment. Are you confident your office and your team will meet your patients already formed opinion, when they step through the door for the first time?

We know you make certain to provide the best care to your patients, but is the same message conveyed throughout your entire practice. Our patients start the impression process with your external marketing; reviews, website, social media. Then to your internal marketing, phone and people skills, clinical techniques up to your follow up for their retention.

Here are some tips on how to bring your external and internal marketing in line with one another.

Your marketing should work for you, not against you. And that marketing starts with your brand, your vision and your mission. Ensuring those three things are in alignment and that your team understands them, will help you look at your practice through the patient’s eyes. Does your website and your social media reflect what patients will find when they call for their first appointment and then walk through the door. In order to truly know, you must take every step your patients, or future patients, take.

Let’s look at the visual aspect of the patient’s impression. Have a team meeting, with the entire team present. Buddy up, get notepads and pens and start in the parking lot. Have each team document what they see. Travel from the parking lot to the entrance and into the reception area. Sit where the patients sit, stand at the business counter and see what they see. Are all area’s clean or do they need some attention? Next, each team travels down the halls and into the operatories and the sterilization area. Remember, this is where a patient receives health care. Does this reflect your dentistry, your bedside

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manner, your brand and vision? Finally, take the patients steps back to the business office to finalize their appointment. Is the business office cluttered, noisy, private? These internal pieces are in fact a part of your marketing and can ensure a patient makes a return visit or finds a doctor more in line with what they expect.

Once your teams have their lists of what needs enhanced, create an action plan with team leads to set dates on fixing, what we all hope, are minor changes. Cleaning, decluttering, and decorating are all very easy to accomplish immediately. If you run into larger and more expensive items, set goals for 30, 60 and 90+ days and someone on the team to follow up through completion.

Make Your Office A Reflection of Your Incredible Practice The way your office looks, sounds and feels should reflect the amazing dentistry you provide to your patients. The verbal skills used by the entire team and the care and empathy given guarantee your patient base, be it raving fans or a diminishing practice. Take the time, routinely, to walk through your office and truly see everything from your patient’s eyes. Then make the changes necessary to ensure your patients have the very best experience with every visit.

Have any more questions about how you can spruce up your space or tips on how you’ve improved yours? We want to hear from you.

About the Author Laci Phillips began her road to coaching as a chairside assistant while going to college to pursue a dream of one day having her own talk show. While working her way to the business side of dentistry, she was fortunate to learn from top industry professionals. The experience gained on this journey gives her unique insight into the technology and business side of dentistry. The excitement of working in high tech offices, as well as, high-end cosmetic practices has instilled in her the passion and the knowledge to coach dental teams on their road to excellence.

We’re here to help.

Improve your patient care without adding overhead expense – by partnering with DenteVita and the Practice of Dr. Aldo Leopardi, Prosthodontist. You can trust that you’ll receive the impeccable service you would expect from a seasoned specialist like Dr. Leopardi.

Our goal at DenteVita is to do everything possible to build your confidence and exceed your expectations.

Together, we will work with you to provide the highest level of individualized care. Consider Dr. Leopardi’s expertise as an extension of your professional practice. The level of experience and precision that his Practice offers makes it easy for you to refer your patients with complete confidence.

Call our office at

About Dr. Aldo Leopardi Dr. Leopardi is the founder of DenteVita Prosthodontics. His focus is to provide functionally driven aesthetic solutions to patients requiring tooth borne fixed, removable, aesthetic and implant supported dentistry. With over 30 years of experience, from single tooth to complete rehabilitation, you can be assured that your patients are in the care of a skilled professional.

7400 East Crestline Circle, Suite 235 Greenwood Village, Colorado 80111 P. 720.488.7677 // F. 720.488.7717 Visit our website: www.dentevita.com

720.488.7677 to speak to Dr. Leopardi and find out how we can build a successful partnership.

Don’t forget to ask about our referral packet!

Life is

better with DenteVita

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25

TRIPARTITE NEWS

HEALTH LEADERSHIP – A NEW TOOL IN OUR LEADERSHIP TOOLBOX

By Greg Hill, JD, CAE, CDA Executive Director

H

opefully by now you have seen our wellness series

As dentists, you take on varying levels of leadership in your practices. I

either in the Journal of the Colorado Dental

challenge you to take on one more level of leadership. Make wellness a

Association, in the CDA eNews, on our website

priority for 2020. Offer support to help your team effectively cope with

or on our social media feeds. The CDA is embarking on

stress. Create core values among your team to gain meaning and purpose

a year-long wellness campaign to help you better manage stress, balance work and life and promote good health to your dental team. The overarching goal of the campaign is a belief that if you are healthier, more mindful and have more energy, you will be a better dentist.

At the same time, our CDA staff has been making reality television, so to speak. Over eight weeks (February and March), we have released a video series focusing on our wellness, which includes nutrition, exercise and stress management. We started with biometric screenings and have incorporated the advice of a coach to keep us on track. We value our staff and if they’re at their best, they will provide members with even

"Leadership comes in many forms. In the association world, we tend to think of leadership as the association officers. Truth be told, this limited view of association leadership fails to account for the individuals who volunteer and serve in the CDA or MDDS councils, committees and task forces."

greater service—and that is a win for the entire

to your team’s every day. Encourage exercise, nutrition, balance and a mindful attitude. By incorporating these wellness norms, you’ll not only have happier team members, but you just might increase office productivity and your bottom line.

Visit cdaonline.org/wellness for tips and tools on workplace wellness. On this web page you can also find information about the benefits of bringing a wellness campaign to your office, tips for health and fitness, ergonomic lessons and much more throughout the year.

Show us your health leadership by using #CDAwellness in your social media feeds. We take great pride in Colorado when we are named the healthiest state.

Through health leadership, we can also be named the healthiest profession.

association.

About the Author

Often, our team at the CDA works behind the scenes, providing special

Greg Hill, JD, CAE has served as the Executive Director of the

assistance to members, organizing member testimony at the legislature,

Colorado Dental Association since June of 2014. Prior to joining the

and planning countless events, webinars, meetings and networking

CDA, Greg was employed by the Kansas Dental Association for 15

opportunities. The exciting part for me, as executive director, is that this

years and served as the Assistant Executive Director of the CDA and

wellness program puts the leadership our team displays everyday front

Executive Director of its Foundation. Mr. Hill is a 1999 graduate of

and center. For a group like ours that generally isn’t front and center in

the Washburn University School of Law in Topeka, KS and a 1994

the organization, I am proud of the leadership they have taken on to

graduate of Kansas State University with a Bachelor of Science in

put themselves out in public, on video, leading our health and wellness

Economics. He became a Certified Association Executive (CAE) in

campaign. Leadership isn’t necessarily easy, and it often means taking

2016. In addition, he serves as Co-Chair and Treasurer of Oral Health

personal risks to be most effective.

Colorado; on the Board of Directors for the Colorado Dental Lifeline Network and the Colorado Mission of Mercy; and is a member of

Leadership comes in many forms. In the association world, we tend to

the Denver Tech Center Rotary Club. He and his wife, Gwen, are the

think of leadership as the association officers. Truth be told, this limited

parents of daughter, Haven, and son, Camden.

view of association leadership fails to account for the individuals who volunteer and serve in the CDA or MDDS councils, committees and task forces.

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Summer is calling...

ANNUAL SESSION

GLENWOOD SPRINGS, CO JUNE 4-7, 2020

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Glen

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e s s i S o n l a n nu SUMMER ’20

CE WITH ALTITUDE:

Tom Viola, R.Ph., C.C.P.

Managing Acute Pain with Appropriate Opioid Prescribing; Considerations of Patient Cannabis Use

cdaonline.org/annualsession

Gary Salman, CEO, Black Talon Security

Ransomware Can Cripple Your Practice; How to Protect Yourself from a Cyberattack

Paul Casamassimo, D.D.S., M.S.

Beyond the Mouth: Where Pediatric Dentistry May be Headed Map courtesy of aspentrailfinder.com

Did You Know?

The Mountain West Dental Institute (MWDI) has space for your next team meeting?

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MOUNTAIN WEST DENTAL INSTITUTE

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28 1st Quarter 2020925 mddsdentist.com Lincoln Street, Unit B, Denver, CO 80203 | (303) 488-9700 and Confrence Center

EVENT CALENDAR April 3 HANDS-ON The Chairside Assistant’s Role with Dental Implants - Drs. Brian Butler and Dennis Waguespack 8:00am – 11:00am Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203 April 4 MDDS & CDA Women Dentist Event 11:00am – 2:30pm Upstairs Circus – DTC 5370 Greenwood Plaza Blvd, #106, Greenwood Village, CO 80111 April 14 CPR & AED Training - American Workplace Safety 6:00pm – 9:00pm Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203 April 17 Botulinum Toxin (Xeomin, Dysport, Botox) and Dermal Filler Training, Level I - American Academy of Facial Esthetics 8:00am – 5:00pm Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203 April 18 Botulinum Toxin (Xeomin, Dysport, Botox) and Dermal Filler Training, Levels II & III - American Academy of Facial Esthetics 8:00am – 5:00pm Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203

April 18 Frontline TMJ and Orofacial Pain, Level I - American Academy of Facial Esthetics 8:00am – 12:00pm Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203

May 9 A Secret Pay Raise: How Embezzlers Think and Act - Dr. Pat Little 12:00pm – 3:00pm Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203

April 23 New Member Welcome Event Location TBD 6:00pm – 8:00pm

May 29 – 30 HANDS-ON Dental Laser Certification: Utilize Today’s Dental Lasers in Managing Periodontal/Soft Tissue Conditions - Dr. Sam Low 8:00am – 5:00pm Friday 8:00am – 12:00pm Saturday Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203

April 24 HANDS-ON The A-Z Guide for Same-Day Restorations - Dr. Justin Chi 8:00am – 3:00pm Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203 May 8 - 9 HANDS-ON Er:YAG and Nd:YAG Laser Training - Dr. Terry Alford 8:00am – 5:00pm Friday 8:00am – 12:00pm Saturday Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203 May 9 HIPAA Compliance, Data Breaches & Identity Theft - Dr. Pat Little 8:00am – 11:00am Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203

June 13 MDDS Summer Kick-off Event 5:30pm – 9:00pm Dick’s Sporting Goods Park, 6000 Victory Way, Commerce City, CO 80022 June 19 HANDS-ON Nitrous Oxide/Oxygen Administration Training - Dr. Jeffrey Young 8:00am – 4:00pm Mountain West Dental Institute 925 Lincoln Street, Unit B, Denver, CO 80203 July 18 MDDS Shred Event 9:00am – 12:00pm Rocky Mountain Orthodontics 650 W Colfax Ave Denver, CO 80204

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29

NON PROFIT NEWS

A Little Bit Makes a Big Impact

M

aking an impact can look so many different ways—extracting painful teeth and giving someone a reason to smile again is what life-changing means at Dental Lifeline Network. By volunteering with our Donated Dental Services (DDS) program, you can give back to people in Colorado by seeing one patient a year. Providing comprehensive dental care to those who otherwise could not afford it will make an impact on people like Tina, who received care from MDDS member Dr. Lindsay Compton.

ends meet and could not afford the dental care she so desperately needed.

Fortunately, Tina was referred to the Donated Dental Services (DDS) program by the Social Security office where she was linked to Dr. Lindsay Compton and a lab that donated the crowns. Dr. Compton and her team generously put in crowns for Tina. She is very appreciative to receive care through the DDS program.

“It really wasn’t a different practice model. We didn’t treat her any differently. She just became one of my patients. So it was really A native of Colorado, Tina, who resides in Northglenn was painless. My philosophy on this is if we just did a little bit, it diagnosed several years ago with Meniere’s disease. This has would make a big impact,” said Dr. Lindsay Compton, volunteer led to severe vertigo, as well as balance and hearing issues. She Dr. Lindsay Compton & Tina DDS dentist. experiences neuropathy in both of her feet as well as asthma and osteoarthritis. Tina needs the assistance of a cane, and sometimes a Will you see one patient with Donated Dental Services (DDS)? DLN has 406 walker, in order to get around safely. Prior to her becoming permanently disabled dentists who volunteer in the Denver area, and since its inception in 1985 has and unable to work, Tina worked as a tax accountant for a number of years. On her provided care for over 6,000 patients in the Denver DDS program. To join Dr. good days, she reads, sews, paints, makes jewelry and listens to music.

Compton in volunteering to serve people with special needs and to learn more Tina had difficulty eating as well as severe dry mouth, receding gums, and about Donated Dental Services (DDS), visit willyouseeone.org. gingivitis. She survives on a Social Security Disability benefit but struggles to make

Founded by a team of industry professionals who have been providing waste management services to Colorado for over 18 years, HCMWS proudly serves hospitals, clinics, laboratories, blood banks, dentists and funeral homes, as well as any facility that is looking for a safe and cost-effective way to dispose of their medical waste.

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PO Box 1385 Colorado Springs, CO 80903-1385 info@hcmws.com 719-445-5044 720-319-9419 www.hcmws.com

CLASSIFIEDS For Sale For Sale: Dental Office Condominium located in Durango at 2323 West Second Avenue (Suite E) in the well-recognized Durango Dental Clinic complex (six condos/ one level).

GP for sale in Colorado Springs (CO 1904) 4 Fully Equipped Ops, $250K in collections, 2540 sqft, Dr Retiring. For more information please contact frontdesk@ adsprecise.com or call 303.759.8425

• 1064 sq. ft. with three ops (room for a fourth)

GP and free-standing Building (sold with practice) for Sale: West Colorado Springs (CO 1803) Dr retiring, annual revenue $275K, 5 OPS. For information please call 303.759.8425 or email frontdesk@adsprecise.com

• Ample parking • Recently painted and new flooring • Equipment to be offered separately by current tenant • Available May 1, 2020 (currently leased) • Photos upon request There is an opportunity to regain a patient population in this part of town. Great startup opportunity or specialty practice location or relocation of practice. $299,000 (La Plata County 2019 assessment = $280,110) Owner financing available. Lease/Option?

GP in West Denver for sale with Building (CO 1706) Purchase Price $700K for practice + $1.28M for building, $810K collections, 5 OPS, 2,000 sqft office + 800 sqft basement, Dr retiring. For more information, please call 303.759.8425 or email us at frontdesk@adsprecise.com GP for Sale: North Eastern CO (CO 1735) 4 Ops, approx. 900K in collections, Stand-alone bldg. sold w/practice. Dr. retiring, 303-759-8425, www.adsprecise.com, frontdesk@adsprecise.com OMS practice, western mountains near Vail and Aspen, (CO 1350) Annual Collections $840K, 3 ops, 1260 sq ft. email: frontdesk@adsprecise.com, 303-759-8425.

Contact: Bob Daniels (970) 764-5920 bobdaniels111@hotmail.com LoneTree, CO Dental Office, 5 appropriately sized ops, fully equipped entire office -- All equipment and instruments are for sale. Perfect opportunity for a turn-key new practice or a second office in a fast-growing area with very desirable demographics, Beautiful professionally decorated, Easily identified and conveniently located building directly off I-25 at Lincoln, Practice Works Software, Computers in each op and server, PANO, Intra-oral cameras, Scan-X digital Imaging, Direct unobstructed west mountain views on 3rd floor, Easy parking, Elevator, Safe and secure with after-hours card entry into building and alarm system in-suite. Please call with any questions 303/877-9226 or e-mail drahern@ridgegatedental.com

Jobs Locum DDS available for pregnancy leaves, practice transition or steady 1-2 days a week. Denver metro only. Proficient in all phases of general dentistry including molar endo, difficult surgical extractions and most impacted 3rd molars. 30 years experience.

Excellent chair side manner, pleasant dentist to work with your staff. Text 303-949-3615

Denver Area Dental Practice for Sale- General practice for sale with 3 equipped tx rms in a desirable location. There’s 35 years of Goodwill in this digital practice using EasyDental software and referring out specialties. For more details contact Henry Schein Professional Practice Transition Sales Consultant Dan Van Eps, 303-906-6408, Dan.Vaneps@henryschein.com. #CO109 Northern CO Dental Practice for Sale- This General practice has 4 +1 tx rms. It is digital, high tech with Carestream 8100 Digital Pan, Carestream Digital Sensors, Cerec, Carestream Intraoral Cameras, having 30 years of Goodwill, and using SoftDent. The practice refers out specialties. R/E is also avail. For details contact Henry Schein Professional Practice Transition Sales Consultant Dan Van Eps, 303-906-6408, dan.vaneps@henryschein.com. #CO110 GP for sale near Aspen (CO 1613) 5 Ops, 2,260 sq ft office, $600K in collections, Dr retiring. For more information, please contact frontdesk@adsprecise.com or call 303.759.8425.

GP for sale in CO Springs (CO 1908) Collections $465K, 2,043 sq ft, 5 OPS. Sales price $250K. For more information please call 303.759.8425 or email frontdesk@adsprecise. com Perio practice for Sale: Colorado Springs, CO area (CO 1914) Annual Revenues $630K, 3 Ops, 1,542 square feet; for more information contact: ADS Precise Consultants, www.adsprecise.com, email: frontdesk@adsprecise.com, 303.759.8425.

Sold! GP for Sale: Southern Colorado (CO 1738) Dr retiring, annual revenue $325K, 5 OPS. For information please call 303.759.8425 or email frontdesk@adsprecise.com GP for sale in Central Denver (CO 1910) Sales Price $707K 6 OPS, 3,600 sqft, $1.1M collections, Dr retiring. For more information, please call 303.759.8425 or email us at frontdesk@adsprecise.com Perio practice for Sale: Denver Metro area (CO 1909) Annual Revenues $500K, 3 Ops, 1,323 square feet; ADS Precise Consultants, www.adsprecise.com, email: frontdesk@adsprecise.com, 303.759.8425.

Endo for Sale in Southern Colorado (CO 1907) 5 DTR, $475K in collections, Dr Retiring. For more information, please call 303.759.8425 or email frontdesk@ adsprecise.com GP for sale in Denver (CO 1906) Beautiful 5 Op in Denver Metro, Dr moving out of the area. For information email: frontdesk@adsprecise.com or call 303-759-8425.

DENTAL PRACTICE BROKERS

KNOWLEDGE • EXPERIENCE TRUST • CREDENTIALS • Practice Sales Since 1986 • Practice Appraisals • Partnerships • Transition Planning • Dental Building Sales • Buy Ins/Buy Outs

Pete Mirabito DDS, FAGD • Jed Esposito MBA, CVA

Call us - 800.307.2537 Visit us - adsprecise.com

All ADS companies are independently owned and operated

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1st Quarter 2020 mddsdentist.com

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