How can your Medical Practice Overcome Front Desk Burnout?
Does your Medical Practice struggle with front office exhaustion that leads to
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Frustration Frustration and stress stress and
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Negative Negative work work sentiment sentiment
Financial Financial setbacks setbacks
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Staff Staff shortage shortage
Dissatisfied Dissatisfied Patients Patients
An Athenahealth study hit this point on the mark “Front office staff reported more negative sentiment toward their workplace” than the back-office staff or management.1
Source: 1Athenahealth study
What 3 Main Factors Cause Front Desk Burnout? Traditional Patient Intake Intake Forms
Manual Appointment Appointment Reminders
Inadequate Patient Communication
What’s the #1 solution? Streamlining operations with Digital innovation. Let’s go through how it works…
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Patient Intake Forms
Paper forms create a heavy load on your front desk Long waiting time on patients to fill out paperwork Disorganized storage system Running after patients for missing signatures Illegible handwriting Searching for lost charts Administrative burdens Exhaustion and patient dissatisfaction High staff turnover rate
Paperless forms resolve these challenges, cutting down 35% of documentation time
With Paperless intake forms, your front office can finally say goodbye to Collecting or scrambling through paper forms Manually inserting patient demographics into the computer Deciphering illegible handwriting Running after patients for missing signatures Searching for lost charts Keeping forms organized Shredding files
Paperless Intake forms have served as a key magnet in improving front office satisfaction and efficiency Benefits of paperless forms include Customizable, branded forms are available in Digital Systems. Patients can remotely complete all online forms, along with capturing: IDs
Insurance cards
Photos
Patients e-sign and submit, all before the visit Directly integrates into Athenahealth EHR system Slows the spread of viral transmission Reduces waiting room time Decreases staff burnout - no manual labor Creates environmentally friendly practices Cuts down on paper-related expenses Provides convenience for patients
Medication list
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Appointment Reminders
Are you finding that your front desk is spending hours on the phone trying to juggle appointment reminders, and all the other daily tasks at once?
Lighten their load and eliminate staff exhaustion with Automated appointment reminders No More Phone Tag with Patients Improves Customer Satisfaction Customizable Appointment Reminders Pre-scheduled reminders received by patients via text/email Send Intake Forms with Reminders Patient Confirms Appointment & Provider Instantly Receives Confirmation Response Integration with Athenahealth Fully Secured & HIPAA Compliant
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Patient Communication
Why keep your staff tied to the phone when your office can connect better via Instant 2-Way SMS?
Benefits of 2-Way SMS Answer Patients’ Questions
Send and receive attachments
Appointment Reminders & receive confirmation replies
Recovery care instructions
Rescheduling Appointments Request Insurance Card, ID & Documents Billing reminders / Invoices
Important Notifications Send Educational Resources Relevant medication info
How to get started mConsent will optimize your operations with Paperless Intake Forms Automated Appointment Reminders 2-Way SMS And so much more
Join over 5000 practices that have successfully made the transition to becoming top-of-the-line in efficiency and productivity with mConsent software
Contact us to Learn More
www.mconsent.net