SECURING YOUR FUTURE
PASSION, PROCESS, PRIDE
OUR PHILOSOPHY Investing in property should feel secure, not stressful. Anyone can promise you the best tenants and rental returns. But without a deep understanding of what makes your situation special, your property’s potential may be limited. At McGrath, we approach property management differently. Extraordinary passion and the industry’s best processes are what set us apart. This is what our team uses to set your property apart from the rest, whether you’re an experienced investor or a first-time owner. It’s a philosophy inspired by founder John McGrath, and the personal pride he takes in every aspect of our business. It’s what makes us Australia’s most successful residential real estate company. This is what it takes to secure your future.
Opposite page, from left to right: Michael Conolly, Head of Network Property Management John McGrath, Chief Executive Officer Geoff Lucas, Chief Operating Officer
OUR APPROACH
LEASING There’s a science to securing the right tenant and the best possible rental return. Our reputation for excellence as well as access to the most comprehensive list of prospective tenants means we quickly find tenants who are a perfect fit for your property. We know it’s about more than mere numbers. It’s about understanding your goals, what a great investment means to you and the special characteristics of your property people will connect with. Professional photography. We use only high quality photographs to ensure your property looks its best. Direct contact via database. Details of your property are emailed to thousands of qualified potential tenants across our extensive and growing database, the day you list it with us. Online advertising. We promote your property on Australia’s major real estate websites, including mcgrath.com.au which receives over one million page views each month and connects us with the highest possible calibre of prospective tenants. Local press advertising, signage. Display advertising in local newspapers and for lease signs are still a strong source of available tenants, so we offer these as well as our online package. Personal attention. We take great care with all reference and identity checks, and initial property inspections, and we personally show all potential tenants through your property. Only the most suitable tenants are selected.
OUR APPROACH
MANAGEMENT The difference between a GOOD property manager and a GREAT ONE often comes down to what happens once your PROPERTY HAS BEEN LEASED. The way we see it, it’s about caring. Our experienced team carry out detailed, regular property inspections, rent reviews and analysis of the area, so your property stays well maintained and you make the most of local market trends. We use only professional, licensed tradespeople and suppliers. We manage rental payments efficiently and effectively, ensuring reliable, on time payments to you, our customer. Focused service Our systems and technology lead the industry, but what really sets us apart is our personal attention. You’ll receive regular updates from your single point-of-contact, including monthly and annual financial reports, along with information and ideas on how to lift your property’s long term value. Knowing everything is taken care of, you can relax and enjoy the benefits of professionally managed asset growth.
HIGH PERFORMANCE
MORE POTENTIAL We believe in the business of being human. McGrath Property Management Testimonials “We would like to commend you on your professionalism and the smooth manner in which the lease of my property was handled and subsequently managed. Our experience with McGrath Real Estate can only be described as faultless and we extend sincere thanks to you and the team.” “My strongest appreciation to the professionalism shown throughout. It was outstanding.” “I am really pleased with the tenants in my property and the way in which McGrath has managed the lease. Your dedication and communication throughout the whole leasing process was impressive and reassuring. A big thank you for your attention to detail, advice and assistance offered in presenting the property for lease.” “I will gladly recommend you to friends in the future with confidence. The professionalism and dedication you showed proves you can follow through with results worthy of my trust.”
OUR APPROACH
INVESTMENT The choice is yours. At McGrath Property Management we understand that your decision to invest in property is a considered choice. We recognise that there are many other investment options, and that your primary objective is to receive a return on your property investment equivalent to or better than these alternatives. We also understand that you do not want the management of your investment to be a frustrating experience. You simply want money deposited in the bank regularly to offset the cost of finance, you want asset protection through quality tenant selection, timely maintenance and you want clear and open communication.
OUR APPROACH
PARTNERSHIP the relationship you have with the person who Manages your property is fundamental to your experience. Chantelle Vlastuin’s commitment to delivering outstanding results is well known by her peers and colleagues. She takes a careful and considerate approach when it comes to looking after her clients most valuable assets. Chantelle aims to deliver service and advice that exceed her client’s expectations and will ensure that they get the care and commitment they deserve. This care and dedication awarded her the ‘Property Manager Extraordinaire Award’ in 2006 and was also recognised through McGrath Corporate receiving the ‘General Manager’s Esteem Award for excellence in Property Management’ in 2011. With 13 years in the real estate industry particularly in the area of Property Management services, Chantelle is aware of the needs and rewards of real estate investment and ensures every contact with a new or existing client is an opportunity to raise the benchmark in quality of service, advice and results. She is well equipped to help property investors with their decisions in the Gold Coast region. She has a keen ability to provide careful attention to detail when advising landlords and investors on their portfolio. As a New Client Consultant she is used to dealing with a wide range of clients and thoroughly enjoys being able to share her detailed knowledge with others. She has a genuine love of real estate and enjoyment of the fast paced work environment that gives her a defining sense of pride in her work.
Chantelle Vlastuin New Client Consultant M 0410 028 600 D (07) 5570 7077 E chantellevlastuin@mcgrath.com.au
EXPERIENCED
TEAM Making the right choice. McGrath Estate Agents’ Property Management Division has been operating for over 20 years. The team has a deep understanding of the local rental market. McGrath’s expert Property Managers can advise on all aspects of selecting quality tenants, maintaining your asset and maximising your investment property potential. Functioning across a wide spectrum of lifestyle markets from the affluent harbour-side suburbs of Sydney, the ACT, Queensland’s iconic beaches, northern NSW regional communities and family friendly suburbs, McGrath Property Management has the east coast of Australia covered. If you require professional advice, and unparalleled levels of customer service, contact McGrath’s leading team of highly qualified, dedicated Property Managers today.
Balmain T (02) 9555 7755
Inner West T (02) 9568 0899
Bulimba (QLD) T (07) 3914 1050
Paddington (QLD) T (07) 3088 1555
Coogee T (02) 8622 4500
Parramatta T (02) 9407 7888
Eastern Suburbs T (02) 9386 3355
Surfers Paradise (QLD) T (07) 5570 7000
SECURING YOUR FUTURE
mcgrath.com.au