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OUR PHILOSOPHY Investing in property should feel secure, not stressful. Anyone can promise you the best tenants and rental returns. But without a deep understanding of what makes your situation special, your property’s potential may be limited. At McGrath, we approach property management differently. Extraordinary passion and the industry’s best processes are what set us apart. This is what our team uses to set your property apart from the rest, whether you’re an experienced investor or a first-time owner. It’s a philosophy inspired by founder John McGrath, and the personal pride he takes in every aspect of our business. It’s what makes us Australia’s most successful residential real estate company. This is what it takes to secure your future.

Opposite page, from left to right: Michael Conolly, Head of Network Property Management John McGrath, Chief Executive Officer Geoff Lucas, Chief Operating Officer


LEASING There’s a science to securing the right tenant and the best possible rental return. Our reputation for excellence as well as access to the most comprehensive list of prospective tenants means we quickly find tenants who are a perfect fit for your property. We know it’s about more than mere numbers. It’s about understanding your goals, what a great investment means to you and the special characteristics of your property people will connect with. Professional photography. We use only high quality photographs to ensure your property looks its best. Direct contact via database. Details of your property are emailed to thousands of qualified potential tenants across our extensive and growing database, the day you list it with us. Online advertising. We promote your property on Australia’s major real estate websites, including which receives over one million page views each month and connects us with the highest possible calibre of prospective tenants. Signage. For lease signs are still a strong source of available tenants, so we offer these as well as our online package. Personal attention. We take great care with all reference and identity checks, and initial property inspections, and we personally show all potential tenants through your property. Only the most suitable tenants are selected.


MANAGEMENT The difference between a GOOD property manager and a GREAT ONE often comes down to what happens once your PROPERTY HAS BEEN LEASED. The way we see it, it’s about caring. Our experienced team carry out detailed, regular property inspections, rent reviews and analysis of the area, so your property stays well maintained and you make the most of local market trends. We use only professional, licensed tradespeople and suppliers. We manage rental payments efficiently and effectively, ensuring reliable, on time payments to you, our customer. Focused service Our systems and technology lead the industry, but what really sets us apart is our personal attention. You’ll receive regular updates from your single point-of-contact, including monthly and annual financial reports, along with information and ideas on how to lift your property’s long term value. Knowing everything is taken care of, you can relax and enjoy the benefits of professionally managed asset growth.


MORE POTENTIAL We believe in the business of being human. It’s why we’re the world’s first carbon-managed residential real estate group. It’s also why we’ve received many awards for our marketing and customer service, including Best Corporate Website (2003, 2006), Real Estate Institute of Australia Communications Award (2007), Best Mortgage and Broking Business and Mortgage Broker of the Year (2007), John Greig OAM Community Service Award (Awarded to James Dack in 2007), Woodrow Weight OBE Award (Awarded to John McGrath in 2008) – and why founder John McGrath continues to put his name to every aspect of what we do.


INVESTMENT VALUING QUALITY. Ensuring your investment is secure is a responsibility we take seriously, and it’s reflected in the results our people achieve. We manage properties for thousands of clients and have done so for more than 20 years, achieving some of the industry’s highest returns for our clients. Adding value is something we take seriously.


PARTNERSHIP The way we work together puts you in the best possible position for future success. The difference is we don’t see you as just another landlord. We take an active interest in what’s important to you and where you’re headed. Whether your goals are to maintain a single property, or own several more. It’s the difference between merely protecting your asset, and actually looking after you as an investor. Long-term teamwork Our property managers will keep listening and asking the right questions, so the ongoing support and expert advice they offer suits your situation and sees you continue to benefit financially. This is the kind of partnership that lets you get on with your life, while we focus on protecting your future security.


Coolangatta/Tweed Heads


TEAM Making the right choice. McGrath Estate Agent’s property management division has been operating for over 20 years. The team has a deep understanding of the local rental market. McGrath’s expert property managers can advise on all aspects of selecting quality tenants, maintaining your asset and maximising your investment property potential. Byron Bay

Functioning across a wide spectrum of lifestyle markets from the affluent harbour-side suburbs of Sydney, Queensland’s iconic beaches, the ACT, northern NSW regional communities and family friendly suburbs. McGrath Property Management has the east coast of Australia covered. If you require professional advice and unparalleled levels of customer service, contact McGrath’s leading team of highly qualified dedicated property managers today.

Ballina T (02) 6618 3399

Byron Bay T (02) 6639 1200

Coolangatta/Tweed Heads T (07) 5506 8900

Palm Beach

Palm Beach T (07) 5534 0300


Property Management Booklet Northern Rivers