Performance Excellence Brochure

Master of Performance Excellence (MPE) Degree Program Systems-Centered Design and Management of High Performance Organizations Loyola University New Orleans

College of Business COST: The total coursework investment is $58,800, which includes meals while onsite. Travel and lodging are not included.

Payments are made in five installments of $11,760, due at the beginning of each semester.

SCHEDULE: To accommodate air travel, classes meet roughly every third week, except December, January and February. Hotel accommodations can be obtained at university rates in close proximity to campus. Cohort groups are admitted and classes are lock-stepped. Course completion takes 27 months, and Green Belt, Black Belt, and/or PMI certification may add additional time, depending on the nature of the project. Attendees should commit approximately 15 hours a week outside of class.

CLASS SIZE: 50 maximum

INSTRUCTORS: Each class is taught by academicians, with workshops conducted by practitioners with performance excellence experience. Each academician is certified by the Association to Advance Collegiate Schools of Business (AACSB).

STUDENTS: Admission requires a sponsorship by a partnering organization. Junior-level executives targeted for long-term advancement are considered to be the ideal population for the program. Ideally, a minimum of five years management experience is needed to appreciate the concepts in the coursework.

PRE-REQUISITES: No “leveling” or other coursework is required. The program is intensive, and any deficiencies in background will be closed during the program with assistance of program directors.

Master of Performance Excellence (MPE) Degree Program Systems-Centered Design and Management of High Performance Organizations Offered for Executive Development in Partnership with America’s Top-Performing Organizations

VISIONARY LEADERSHIP CUSTOMER-DRIVEN EXCELLENCE ORGANIZATIONAL AND PERSONAL LEARNING VALUING WORKFORCE MEMBERS AND PARTNERS AGILITY FOCUS ON THE FUTURE MANAGING FOR INNOVATION MANAGEMENT BY FACT

KEY PROGRAM OUTCOMES

SOCIETAL RESPONSIBILITY FOCUS ON RESULTS AND CREATING VALUE SYSTEMS PERSPECTIVE

The Master of Performance Excellence degree program is offered on an invitation-only basis to executives from top-performing organizations. The program’s candidates display a level of potential that suggests their ability to reach the top echelons of management performance. The program is based on the Baldrige model, which focuses on helping organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement.

FOR MORE INFORMATION: Call Jay O’Conor at (504) 864-7965, or e-mail: mba@loyno.edu APPLY ONLINE business.loyno.edu/mba/admissions COLLEGE OF BUSINESS OFFICE OF GRADUATE PROGRAMS 6363 St. Charles Avenue, Box 15 New Orleans, LA 70118 (504) 864-7965 • Fax: (504) 864-7970

The Baldrige model has been the key to success for executives in the business, nonprofit, education, and health care sectors, and continues to adapt and develop to face emerging conditions in systems-centered design and management.

Course

MASTER OF PERFORMANCE EXCELLENCE (MPE) DEGREE PROGRAM Key Program Features: 1. Baldrige-based integrative curriculum 2. American Society for Quality and Project Management Institute certified outcomes 3. Company-sponsored top performing executives 4. Cutting-edge academic theory implemented by award-winning practitioners that addresses the complexity of competitive organizations 5. Innovation-driven business planning 6. Intensive weekend and technologically interfaced program 7. Improvement documentation covering cost of program 8. The role and practice of governance and ethical decision making in organization sustainability 9. Based on the highest standards of academic excellence, producing world class business results

Core Content

Deliverable

Baldrige Linkage to Criteria and “Values”

Leadership Dynamics

• high performance culture and leadership • theories and practice of transformation • creating a dynamic learning organization focused on high performance and sustainability • organizational strategies, structures, systems, and processes for improving effectiveness • assessment of governance and leadership effectiveness

• organization’s operating environment and key relationships with customers, suppliers, partners, and stakeholders • identification of key leadership theories and practice in high performing organizations • Baldrige case study and Baldrige assessment of real company • organizational leadership system identification and assessment • identification of an organizational governance system and assessment • leadership and governance outcomes

Category 1 inclusive with integration of “visionary responsibility,” “focus on the future,” and “societal responsibility” • vision and values, promoting legal and ethical behavior, creating a sustainable organization • communication and organizational performance • organizational governance, leadership, and societal responsibility

Management and Complexity Science

• • • • •

variation and systems thinking viable systems and complex adaptive systems approaches to organizational performance tools for diagnosing/improving operations basic statistics

• • • • •

Baldrige case study scoring and feedback report complex adaptive system design learning organization design key system/process design and analysis operational metrics and outcomes

Category 6 inclusive with integration of “agility” and “systems perspective” • work system design and management • work process design and management • overview performance excellence framework and scoring system

Strategy, Planning, Performance Improvement, and Risk Management

• • • •

Hoshin Kanri and Balanced Scorecard planning lean organization design project management basics, workforce plans enterprise risk management

• • • •

environmental analysis and strategy document for organization strategic objectives at risk analysis creation/assessment of strategic resource allocation system strategy metrics and outcomes

Category 2 inclusive with integration of “focus on the future” and “organizational and personal learning” • strategy development, planning process, strategic objectives • strategy implementation, action plan development/deployment

Marketing and Relationship Management

• customer orientation in strategy, systems integration, and planning • Balanced Scorecard • voice of the customer product/service design and marketing • basic and intermediate statistics

• • • • • •

comprehensive marketing plan creation of innovation system relationship management system competitive outcomes customer data: voice of the customer data and information customer/market metrics and outcomes

Category 3 inclusive with integration of “customer-driven excellence” and “managing for innovation” • voice of the customer, customer listening • determination of customer satisfaction and engagement • product/service offerings and customer support • building customer relationships

Motivating and Energizing Human Resources and High-Performance Culture

• cultural, behavioral, and psychological theories in business; engagement and motivation systems; reward systems • organizational management • value recruitment, budget management • personnel cost planning, personnel development

• • • • • •

development and analysis of human capital management system human capital management metrics and comparisons assessment of workforce engagement, workforce satisfaction workforce and leader development organizational culture assessment environmental/health safety system assessment

Category 5 inclusive with integration of “organizational and personal learning,” “societal responsibility,” “focus on results and creating value,” and “managing for innovation” • workforce capability and capacity • new workforce development and management • workforce change management/workplace environment

Enterprise Management

• ERP methods for reporting data, analysis of data, alignment of data in organizations • knowledge systems, predictive analytics • intermediate statistics

• creation of two-way organizational communication systems • key comparative data analysis • data system effectiveness and outcomes

Category 4 inclusive with integration of “management by fact,” “organizational and personal learning,” and “focus on creating value” • key comparative data and information to support operational and strategic decision making and innovation

Evidence-Based Management (Medicine)

• • • •

• methodology for managerial decision making used to support organizational decision making and innovation • using predictive accounting to improve product management • financial management system design for analyzing and reporting

Category 4 inclusive with integration of “management by fact,” “agility,” and “systems perspective” • performance measures system and processes for organizational measures, analysis, reviews, and improvements

Managerial Control, Decision-Making, and Change Strategies

• personal mastery, mindfulness, and change • decision making, game theory, and chance • predictive analytics, advanced statistics

• financial management system design for analyzing and reporting • performance measures system; identification of the key processes to select, collect, align, and integrate data for tracking operations/performance

Category 4 inclusive with integration of “management by fact,” “agility,” and “systems perspective” • performance communication system to ensure performance via data

human judgment, biases, and change financial management, predictive accounting mental models/dialog decision strategy predictive analytics, advanced statistics

Degree completion in 27 months.

Classes are limited to 50 participants.

Advanced Management Science Methods

Improvement Plan Development and Implementation

• • • •

Lean Six Sigma methodology project management methodology high reliability organizational model operational excellence model

• business process improvement and Lean Six Sigma DMAIC implementation and Design for Six Sigma DFSS

• • • •

operational excellence/high reliability organizational design creation of organizational performance improvement system creation of organization project and change management system knowledge asset system, creation of predictive analytics management system used with methodology of managerial decision making

• creation of comprehensive organizational performance improvement system (black-belt applicable project)

Category 4 inclusive with integration of “organizational and personal learning,” “managing for innovation,” “management by fact,” and “focus on results and creating value” • best-practice sharing, continuous improvement, and innovation • organizational data quality and available information, software and hardware for workforce, suppliers, partners, and customers

Performance Improvement System “organizational and personal learning,” “managing for innovation,” “management by fact,” and “focus on results and creating value”

Course

MASTER OF PERFORMANCE EXCELLENCE (MPE) DEGREE PROGRAM Key Program Features: 1. Baldrige-based integrative curriculum 2. American Society for Quality and Project Management Institute certified outcomes 3. Company-sponsored top performing executives 4. Cutting-edge academic theory implemented by award-winning practitioners that addresses the complexity of competitive organizations 5. Innovation-driven business planning 6. Intensive weekend and technologically interfaced program 7. Improvement documentation covering cost of program 8. The role and practice of governance and ethical decision making in organization sustainability 9. Based on the highest standards of academic excellence, producing world class business results

Core Content

Deliverable

Baldrige Linkage to Criteria and “Values”

Leadership Dynamics

• high performance culture and leadership • theories and practice of transformation • creating a dynamic learning organization focused on high performance and sustainability • organizational strategies, structures, systems, and processes for improving effectiveness • assessment of governance and leadership effectiveness

• organization’s operating environment and key relationships with customers, suppliers, partners, and stakeholders • identification of key leadership theories and practice in high performing organizations • Baldrige case study and Baldrige assessment of real company • organizational leadership system identification and assessment • identification of an organizational governance system and assessment • leadership and governance outcomes

Category 1 inclusive with integration of “visionary responsibility,” “focus on the future,” and “societal responsibility” • vision and values, promoting legal and ethical behavior, creating a sustainable organization • communication and organizational performance • organizational governance, leadership, and societal responsibility

Management and Complexity Science

• • • • •

variation and systems thinking viable systems and complex adaptive systems approaches to organizational performance tools for diagnosing/improving operations basic statistics

• • • • •

Baldrige case study scoring and feedback report complex adaptive system design learning organization design key system/process design and analysis operational metrics and outcomes

Category 6 inclusive with integration of “agility” and “systems perspective” • work system design and management • work process design and management • overview performance excellence framework and scoring system

Strategy, Planning, Performance Improvement, and Risk Management

• • • •

Hoshin Kanri and Balanced Scorecard planning lean organization design project management basics, workforce plans enterprise risk management

• • • •

environmental analysis and strategy document for organization strategic objectives at risk analysis creation/assessment of strategic resource allocation system strategy metrics and outcomes

Category 2 inclusive with integration of “focus on the future” and “organizational and personal learning” • strategy development, planning process, strategic objectives • strategy implementation, action plan development/deployment

Marketing and Relationship Management

• customer orientation in strategy, systems integration, and planning • Balanced Scorecard • voice of the customer product/service design and marketing • basic and intermediate statistics

• • • • • •

comprehensive marketing plan creation of innovation system relationship management system competitive outcomes customer data: voice of the customer data and information customer/market metrics and outcomes

Category 3 inclusive with integration of “customer-driven excellence” and “managing for innovation” • voice of the customer, customer listening • determination of customer satisfaction and engagement • product/service offerings and customer support • building customer relationships

Motivating and Energizing Human Resources and High-Performance Culture

• cultural, behavioral, and psychological theories in business; engagement and motivation systems; reward systems • organizational management • value recruitment, budget management • personnel cost planning, personnel development

• • • • • •

development and analysis of human capital management system human capital management metrics and comparisons assessment of workforce engagement, workforce satisfaction workforce and leader development organizational culture assessment environmental/health safety system assessment

Category 5 inclusive with integration of “organizational and personal learning,” “societal responsibility,” “focus on results and creating value,” and “managing for innovation” • workforce capability and capacity • new workforce development and management • workforce change management/workplace environment

Enterprise Management

• ERP methods for reporting data, analysis of data, alignment of data in organizations • knowledge systems, predictive analytics • intermediate statistics

• creation of two-way organizational communication systems • key comparative data analysis • data system effectiveness and outcomes

Category 4 inclusive with integration of “management by fact,” “organizational and personal learning,” and “focus on creating value” • key comparative data and information to support operational and strategic decision making and innovation

Evidence-Based Management (Medicine)

• • • •

• methodology for managerial decision making used to support organizational decision making and innovation • using predictive accounting to improve product management • financial management system design for analyzing and reporting

Category 4 inclusive with integration of “management by fact,” “agility,” and “systems perspective” • performance measures system and processes for organizational measures, analysis, reviews, and improvements

Managerial Control, Decision-Making, and Change Strategies

• personal mastery, mindfulness, and change • decision making, game theory, and chance • predictive analytics, advanced statistics

• financial management system design for analyzing and reporting • performance measures system; identification of the key processes to select, collect, align, and integrate data for tracking operations/performance

Category 4 inclusive with integration of “management by fact,” “agility,” and “systems perspective” • performance communication system to ensure performance via data

human judgment, biases, and change financial management, predictive accounting mental models/dialog decision strategy predictive analytics, advanced statistics

Degree completion in 27 months.

Classes are limited to 50 participants.

Advanced Management Science Methods

Improvement Plan Development and Implementation

• • • •

Lean Six Sigma methodology project management methodology high reliability organizational model operational excellence model

• business process improvement and Lean Six Sigma DMAIC implementation and Design for Six Sigma DFSS

• • • •

operational excellence/high reliability organizational design creation of organizational performance improvement system creation of organization project and change management system knowledge asset system, creation of predictive analytics management system used with methodology of managerial decision making

• creation of comprehensive organizational performance improvement system (black-belt applicable project)

Category 4 inclusive with integration of “organizational and personal learning,” “managing for innovation,” “management by fact,” and “focus on results and creating value” • best-practice sharing, continuous improvement, and innovation • organizational data quality and available information, software and hardware for workforce, suppliers, partners, and customers

Performance Improvement System “organizational and personal learning,” “managing for innovation,” “management by fact,” and “focus on results and creating value”

Master of Performance Excellence (MPE) Degree Program Systems-Centered Design and Management of High Performance Organizations Loyola University New Orleans

College of Business COST: The total coursework investment is $58,800, which includes meals while onsite. Travel and lodging are not included.

Payments are made in five installments of $11,760, due at the beginning of each semester.

SCHEDULE: To accommodate air travel, classes meet roughly every third week, except December, January and February. Hotel accommodations can be obtained at university rates in close proximity to campus. Cohort groups are admitted and classes are lock-stepped. Course completion takes 27 months, and Green Belt, Black Belt, and/or PMI certification may add additional time, depending on the nature of the project. Attendees should commit approximately 15 hours a week outside of class.

CLASS SIZE: 50 maximum

INSTRUCTORS: Each class is taught by academicians, with workshops conducted by practitioners with performance excellence experience. Each academician is certified by the Association to Advance Collegiate Schools of Business (AACSB).

STUDENTS: Admission requires a sponsorship by a partnering organization. Junior-level executives targeted for long-term advancement are considered to be the ideal population for the program. Ideally, a minimum of five years management experience is needed to appreciate the concepts in the coursework.

PRE-REQUISITES: No “leveling” or other coursework is required. The program is intensive, and any deficiencies in background will be closed during the program with assistance of program directors.

Master of Performance Excellence (MPE) Degree Program Systems-Centered Design and Management of High Performance Organizations Offered for Executive Development in Partnership with America’s Top-Performing Organizations

VISIONARY LEADERSHIP CUSTOMER-DRIVEN EXCELLENCE ORGANIZATIONAL AND PERSONAL LEARNING VALUING WORKFORCE MEMBERS AND PARTNERS AGILITY FOCUS ON THE FUTURE MANAGING FOR INNOVATION MANAGEMENT BY FACT

KEY PROGRAM OUTCOMES

SOCIETAL RESPONSIBILITY FOCUS ON RESULTS AND CREATING VALUE SYSTEMS PERSPECTIVE

The Master of Performance Excellence degree program is offered on an invitation-only basis to executives from top-performing organizations. The program’s candidates display a level of potential that suggests their ability to reach the top echelons of management performance. The program is based on the Baldrige model, which focuses on helping organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement.

FOR MORE INFORMATION: Call Jay O’Conor at (504) 864-7965, or e-mail: mba@loyno.edu APPLY ONLINE business.loyno.edu/mba/admissions COLLEGE OF BUSINESS OFFICE OF GRADUATE PROGRAMS 6363 St. Charles Avenue, Box 15 New Orleans, LA 70118 (504) 864-7965 • Fax: (504) 864-7970

The Baldrige model has been the key to success for executives in the business, nonprofit, education, and health care sectors, and continues to adapt and develop to face emerging conditions in systems-centered design and management.