MCCSA training communities in the uses of artificial intelligence

In our rapidly changing world, harnessing the power of AI can be the key to achieving your community's goals effectively and efficiently. Since May this year, MCCSA has run a number of sessions to educate communities on integrating AI platforms into their service delivery. This training encompasses various subjects, from identifying appropriate use cases for AI platforms, to fine-tuning prompts and to educating and assisting staff and volunteers in AI platform usage.

Benefits of AI Platforms for Community Organisations

Community members are increasingly tapping into the potential of AI in various practical ways. Some community organisations are harnessing AI-powered social media tools to schedule posts and enhance their audience engagement. Others are making use of AI-driven language translation apps to bridge language gaps and improve communication with a diverse range of community members. Additionally, CALD-specific organisations, especially in the realm of aged care and CHSP (Commonwealth Home Support Programme), are employing AI to keep their policies up to date and to streamline human resources management processes. This growing adoption of AI is making a positive impact on the efficiency and effectiveness of community initiatives.

How to Get Started with AI Platforms

Getting started with AI platforms for community organisations involves a few key steps:

1. Evaluate your needs: Understand your organisation's challenges and goals for using AI in service delivery.

2. Find suitable use cases: Identify specific areas where AI can be helpful.

3. Organise data: Gather and prepare relevant data, considering your organisation's unique context and diverse community needs.

4. Select an AI Platform: Choose an AI platform that aligns with your requirements.

5. Implement and Monitor: Deploy the AI platform and continuously assess its performance to meet your goals.

AI platforms have the potential to transform the way that community organisations deliver services. By following the steps outlined above, community organisations can successfully incorporate AI platforms into their service delivery to streamline operations, enhance customer experiences, improve decisionmaking, and achieve greater efficiency.

Mark Your Calendars

MCCSA is pleased to announce that it will be holding another session on Community Empowerment through AI on Monday 22 January 2024. This session is specifically designed for Members of the Community Boards Governance Program as well as Managers, Board Members and Staff of CHSP Providers.

To find out more about this session, email Somi Lindsay at somi.lindsay@mccsa.org.au