Business Magazine October 2020

Oc t ober2020

What does the economic forecast look like for 2021? What are the real facts and figures behind global, national and local economic trends, and what is the impact of the COVID-19 pandemic on our region? Join us as local economist Ken Louie, Ph.D., director of the Economic Research Institute of Erie (ERIE) and associate professor of Economics at Penn State Behrend, provides an in-depth look at these timely topics and more, during this dynamic virtual presentation.

PRESENTED BY:

REGISTER TODAY AT MBAUSA.ORG

BUSINESS VOL. XXXIII NO. 10 | October 2020

MAGAZINE

PLUS:

2020 Annual Report

115th Annual Event Speaker

RET. U.S. ADMIRAL WILLIAM MCRAVEN: TAKING COMMAND IN LEADERSHIP

OCTOBER 14, 2020

/ PAGE 22

CELEBRATION GOES VIRTUAL IN 2020 / PAGE 47

©2018 CHANNELLOCK, Inc. Meadville, PA, U.S.A.

HOMEGROWN BUILT STRONG. WORKS HARD. WON’T QUIT.

™

You want reliable pliers. You want pliers made in America. Most of all, you want pliers that don’t just finish the job, but defeat the job. Well, good news: CHANNELLOCK® has not only what you want, but what you need. That’s why we’ve been making our pliers in our hometown of Meadville, PA for more than 131 years. Is it the easiest way? Probably not. But, it’s the CHANNELLOCK® way.

For true American-made pliers: channellock.com

22 Taking Command in Leadership 115th Annual Event keynote speaker Retired U.S. Navy Admiral William McRaven MBA LEADERSHIP

Meet the New Board Members

2020-2021 MANUFACTURER & BUSINESS ASSOCIATION BOARD OF GOVERNORS Executive Committee Chairman Mark Raimy

President Ron Jones Hardwood Sales Inc.

Treasurer Kathy Jones

Non-Manufacturing Representative Colleen Moore-Mezler

Executive and Business Planning Manager Wabtec Corporation

Debbie Uht

President Professional Communications Messaging Service, Inc.

120 South Lake Street North East, PA 16428

The MBA and its Board of Governors understand the challenges faced by our members. We will continue to adapt and respond to your needs with robust programming and services to help your operations persevere. We are open for business — and we are here to help you.

Message from the Chairman

Mark Raimy, president and chief executive officer of Welders Supply Company – Raimy Corporation, and chairman of the MBA’s 2020-2021 Board of Governors ASSOCIATION SERVICES FFCRA overnight. The MBA HR team was phenomenal in their response, providing real-time updates, links to important information and sound HR counsel.

The ListServ was very useful as well and many days brought a smile to my face with some of the wit and camaraderie of other HR people sharing. “

“The MBA HR team is local, and I consider them a partner in managing the HR function. They understand the challenges that are specific to manufacturing and provide great insight.”

— Pamela J. Watkins, director of Human Resources for Matric Group

YOUR TRUSTED PARTNER … ALWAYS HERE FOR YOU! Running a business can be challenging. Add a world health crisis to the mix, and it can seem insurmountable.

But today, as government rules and regulations are rapidly changing, employers are being forced to adapt quickly to keep their operations up and running and their workplaces safe.

Among those on the front lines are HR professionals and business owners feverishly trying to stay current with the latest guidance to not only ensure compliance but to also stay informed.

Who can they turn to? Who can provide them with right answers?

And, be responsive quickly too?

Answer: The Manufacturer & Business Association.

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For many, the MBA has been their trusted partner for answering critical questions, separating fact from fiction, and moving their teams forward. The MBA has helped respond to members’ critical needs through its free HR and Legal Hotline, HR ListServ, educational webinars, and COVID-19 Employers Resource page with timely information about safety protocols, the Families First Coronavirus Response Act (FFCRA), personal protection program (PPP) loans, travel policies, pandemic safety officer training, and more.

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From sudden shutdowns in early spring to the ongoing reopening and recovery, the MBA has been here to help employers at every turn, especially the unexpected.

“Overnight, HR professionals were dealing with unprecedented challenges,” explains Pamela J. Watkins, director of Human Resources for Matric Group, an electronic contract manufacturer with two locations in western Pennsylvania. “Information that was being put out was often conflicting and we were hit with the interpretation, implementation and tracking of

Watkins further states she would “highly recommend” the MBA’s HR team. “While SHRM (the Society for Human Resource Management) is a primary resource for most HR professionals, the MBA HR team is local, and I consider them a partner in managing the HR function,” she states. “They understand the challenges that are specific to manufacturing and provide great insight.”

Stacey Bruce, SPHR, SHRM-SCP, the MBA’s director of HR Services, says that since March, calls to the MBA’s free HR & Legal Hotline have more than doubled the usual number of calls each month. Over a three-month period, the Department estimates saving members more than $30,000 in attorney fees simply by their use of the hotline alone.

“We’ve helped just by being a sounding board,” Bruce explains. “We understand what they’re going through, and are trying our best to assist them through this trying time. Our members are looking for a trusted partner to give them the correct guidance, and through the MBA’s HR and Legal Department, Government Affairs and Insurance professionals, they have can ask questions and get clarification on what they’re looking for.”

The MBA HR and Legal teams, along with the Government Affairs Department, also helped create the free, comprehensive COVID-19 Employer Resources page for both members and nonmembers to utilize.

Updated daily and available at https://www.mbausa. org/covid-19/, the online tool provides a detailed list of HR questions and answers, including an informative guide on workplace safety and COVID-19 prevention tips, addresses such topics as furloughs vs. layoffs and compliance issues, and highlights federal resources from the Centers for Disease Control and Prevention, Occupational Safety and Health Administration, Equal Employment Opportunity Commission, and the Department of Labor. The page received more than 12,204 views since March.

For employers such as Sloan Lubrication Systems in Freeport, Pennsylvania, the resources available through the MBA have been reliable at a time when information

“The MBA’s HR Services Department keeps abreast of each development and is able to respond quickly when I ask a question or for advice on how to handle a specific situation.”

Mike Mankosa, Executive Vice President of Global Technology Eriez Magnetics

CO M PAN Y PR O FIL E

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talent base of its staff, with the ability to completely manage large projects from design and code compliance, through manufacturing, to final installation and customer approval.

Major capital investments in its manufacturing plants have been instrumental in improved productivity.

Recent investments include the latest rolling mill equipment, a total shop layout re-vamping, an automated beam manufacturing line, and a 600-foot-long state-of-the-art powder coating line, which not only improves product quality, but also the company’s environmental imprint by reducing its liquid paint usage. From recycling programs to major transformations in manufacturing processes, the corporate philosophy includes doing what is necessary to meet 21st century sustainability expectations.

Betts Industries.................................................15 Hoffman Industrial.......................................... 37 Ridg-U-Rak, Inc....................................................5 Parker LORD...................................................... 21 UPMC WorkPartners.........................................7 One of the key contributors to the company’s success has been the increased

— Nancy Sloan, director of Human Resources & Compliance at Sloan Lubrication Systems

ASSOCIATION STAFF & SERVICES

STEADFAST SERVICE AND SUPPORT

Sharon Ventrice

For 115 years, the Manufacturer & Business Association (MBA) has been dedicated to helping employers face challenges by delivering services that lower the cost of doing business, ease the burden of compliance and increase productivity for its members.

The MBA’s professional staff accomplishes this mission by providing exclusive, valueadded services that can help businesses navigate ever-changing federal and state laws and can provide them with the training to take their workforce to the next level.

“The MBA Services’ staff has been my go-to sounding board when the state directives have been confusing and unclear.”

— Janet Stewart, HR and Safety manager at Specialty Fabrication & Powder Coating, LLC

From comprehensive HR and legal support, exclusive HR services and products, professional development and computer training, competitive group insurance, expert logistics services, reduced energy costs, premium meeting space, timely legislative information, thought-provoking business news, and premier networking opportunities, the MBA is recognized as a trusted resource for employers across Pennsylvania, northeastern Ohio and southwestern New York.

Stewart considers the MBA’s HR Services Department an asset for her organization and others. “When I am talking to other HR professionals, I often ask them if their respective companies are members of the MBA and, if so, they need to call Stacey and the group for help. If not, I suggest that they talk with their management about joining so that they could utilize the HR ListServ, as well as the other HR resources available to member companies.”

It is steadfast service and support that MBA members can count on!

BUSINESS MAGAZINE, COMMUNICATIONS AND MARKETING

EXECUTIVE TEAM

For many HR pros and business owners, the services provided by the MBA are invaluable. “I highly recommend MBA’s HR Services,” states Sloan. “Because the organization is geared to manufacturing companies, and is local, I am able to get specific, relevant answers and advice. The HR services alone make the membership worth far more than the cost!”

Bea Blenner

Director of Finance

Karen Learn

Assistant Director of Conference Services

John Krahe

President and CEO

Brad Phillips

Karen Torres

Vice President and Chief Financial Officer

Executive Editor and Senior Writer

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mbabizmag.com • OCTOBER 2020

Your Trusted Partner …

Always Here for You

David Thornburg Account Executive

Frank Mehler

Melissa Lesniewski

Assistant Controller

CONFERENCE CENTER

Accounts Receivable Specialist

Pam Durst

MBA supports members during most challenging times.

Tammy LamaryToman, JD, PHR, SHRM-CP

Christine DeSantis Graphic Designer

Manager of Member Engagement

Judy Rosatti Energy Advisor

Tammy Polanski Director of Marketing

Stacey Bruce, SPHR, SHRM-SCP Director of HR Services

Senior Professional Development Trainer

Jezree Friend

Senior Government Relations Representative

Melissa Damico

Client Service Manager

Rachel Tserkovniak

HR Consultant and Trainer

Ryan Murphy

Insurance Agent, MBA Insurance Agency

Rose Bruno, PHR, SHRM-CP

Heather Reigel

Account Executive, MBA / SMC Insurance Agency

According to Tracy Daggett, PHR, manager of Professional Development Services at the MBA, adapting the traditional curriculum to the online format has allowed the Association to not only expand its offerings, but also provide interactive, engaging learning that MBA members have come to expect from its inperson courses. Microsoft Teams and GoToWebinar are both widely considered industry leaders in collaboration software programs.

Coronavirus has changed the world dramatically, including the way in which we learn.

For the vast majority of the population, from schoolchildren and college students to business professionals, the new “normal” has emerged as a hybrid — a mix of in-person and online instruction. It’s an approach that the Manufacturer & Business Association (MBA), a regional leader in professional development training, has been quick to adopt, as well.

Today, the MBA offers a wide array of professional development and HR courses both in person and LIVEOnline to meet this growing demand, including its highly recommended leadership courses — Supervisory Skills, Leadership for Team Leaders and HR Essential Certification Series. The MBA also has enhanced its online learning offerings with classes tailored to timely teleworking topics, such as Coaching Employees Remotely, Applied Decision Making, and Managing Stress for Positive Results. Eight new classes, including two-hour courses such as Outlook and Workplace Civility, have been added as micro learning options, with many more specialized options to be rolled out.

“If there’s any good news in this pandemic, it’s that it has made our training department more versatile with even more offerings for our members,” Daggett explains.

“For instance, we have a demand from employers in the Pittsburgh market that don’t have the ability to come all the way up to our Erie or Cranberry locations. Now they have ability to join us in the comfort of their own home or their own organization.”

The mix of in-person and online provides more options for employers and employees to choose from too.

“I think it behooves us as an organization to have both offerings, both formats, to fit the needs of the wide variety of demands that we’re getting from our membership,” Daggett adds. “This is not a blip in the radar. I think this is something that our membership needs. They need more options not just from a safety standpoint, but also from a scheduling standpoint.

There are participants that have conflicts and need to make up classes and sometimes they’re just not available to come to the classroom to do it. Virtual offerings give them that flexibility to still complete the series but do it on their own time.”

MBA Computer and Digital Media Specialist Casey Naylon says the reception has been “overwhelmingly positive,” from area employers and members, with more than 2,500 people registering for virtual trainings and online events since April. “Our trainers really ran with the online training, and for them, it’s all about making it interactive and giving our attendees the best experience possible,” states Naylon.

Lisa Van Riper, general manager of MakerPlace in Erie, was one of the recent participants to utilize the MBA’s new LIVEOnline format. She attended three of the Leadership for Team Leaders sessions virtually half way through the series due to the sudden shutdown of businesses in March. “It was important to myself professionally to continue my leadership growth

Administrative Support Specialist

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— Tracy Daggett, manager of Professional Development Services at the Manufacturer & Business Association

Once the lockdown restrictions were lifted, the MBA commenced its in-person offerings again in June. Heidi Boser, PHR, HR manager for American Refining Group, Inc., in Bradford, Pennsylvania, says the company resumed in-person, onsite training for the MBA’s Leadership for Team Leaders Series in late summer. She too would recommend the MBA training program based on ARG’s experience.

Boser is pleased with her MBA experience, and the array of meaningful training and instructors. Her organization began offering the Leadership for Team Leaders training to employees in 2019, and it was very well received. “Several of our employees have also attended training at MBA’s facility in Erie for Human Resources, Leadership and Supervisory Skills,” she says. “The MBA will continue to be a valuable resource to assist our organization with training needs.”

Daggett is confident in the MBA’s ability to assist with members’ training needs during the pandemic and throughout the recovery, as well. “The Manufacturer & Business Association Training Department has been working very diligently to be flexible to the needs of our members whether it’s waiting to get into the classroom or virtual, online meetings,” he says. “Whatever it is, we can work with them and meet the needs that they have.”

18 InWe’re Person and LIVEOnline: In the People Business

55 In Memoriam

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Association responds to crisis with new ways to learn and connect.

Featured Companies Health Insurer Provides Essential Support Throughout Pandemic Highmark’s Back-to-Work toolkits are being sent to client groups with more than 20 employees across Pennsylvania, Delaware and West Virginia throughout the summer months. Toolkits also will include signage promoting best practices such as social distancing, breakroom protocol, elevator protocol, hand washing and the utilization of face coverings.

Businesses and other organizations can download all the materials being sent to Highmark clients, as well as additional signage and resource guides, on the Highmark employer website (https://www. highmarkemployer.com) completely free of charge. This website also features tips on how to successfully work from home.

In addition to the toolkits, Highmark also has pledged to manufacture and donate over 1 million cloth face coverings throughout the summer months. Face coverings will be included in the Back-to-Work toolkits and will also be sent to atrisk and vulnerable Highmark members, community organizations in need, and health-care professionals across Pennsylvania, Delaware and West Virginia.

The face coverings feature a variety of prints created by fashion designer Kiya Tomlin. Additionally, Highmark has kept the face covering initiative local by employing small and diverse businesses to manufacture and produce the face coverings. “As we all know, the pandemic has created a lot of stress. Any little bit of joy that we can bring to our members is important to us,” explains Tom Fitzpatrick, senior vice president of Join Administration Solutions at Highmark.

The initiative is yet another way Highmark is providing support to its members as the battle against COVID-19 continues. By providing the Back-to-Work toolkits and face coverings, Highmark wants its members to feel safe and confident while transitioning back into

normal routines during the ongoing pandemic, while also being able to maintain a sense of identity with stylish and unique face coverings.

Support for EMS Providers

The Back-to-Work toolkits and face covering initiative come on the heels of Highmark’s donation of nearly 40,000 face coverings to EMS providers during National EMS Week in May. By donating face coverings to first responders across Pennsylvania, Delaware and West Virginia, valuable personal protective equipment needed to keep front-line workers safe from COVID-19 can be preserved for direct patient care.

“EMS professionals have been on the frontlines of the coronavirus pandemic since Day One. We owe them an immense amount of gratitude for their ongoing partnership, as we continue to serve our community. It’s fitting that we can show our appreciation by providing them with face coverings that will allow for high-grade personal protective equipment to be preserved for when it’s needed the most,” states Deb Rice-Johnson, president of Highmark Inc. “While more than 5 million people rely on Highmark for covering their health insurance needs, we are

going an extra step to literally help cover the faces of the professionals who are essential in caring for our communities’ emergency medical needs,” Rice-Johnson adds.

Other Support and Resources

In response to the COVID-19 pandemic, Highmark Health Plan has taken many proactive measures through coverage expansions, increased options to access to care, support for its communities, providers and customers, and by providing resources to access help and information to ensure that its members, employees and communities are safe and can continue to receive care. Initially, Highmark expanded benefits to cover telehealth and inpatient, in-network COVID-19 treatment with no costsharing and extending that until September 30.

AMERICAN TURNED PRODUCTS Address: 7626 Klier Drive Fairview, PA 16415 Phone: 814/474-4200 Website: www.atpteam.com Specializes in contract precision machining of high-volume complex parts for the automotive, agricultural and defense industries.

ERIE STRAYER COMPANY 1851 Rudolph Avenue Erie, PA 16502 Phone: 814/456-7001 Website: www.eriestrayer.com Erie Strayer Company, family owned since 1912, is a fourth-generation industry leader in the designing, engineering and manufacturing of concrete batch plants. From custom ready-mix plants to highly mobile paving plants, ERIE’s rugged quality and timely after-sale support helps to ensure repeat business. ERIE also manufactures its own Heavy-Duty Tilt Drum Mixer, Liberty Batching Control System and state-of-the art PLCBased Automatic Material Handling Controls.

CHANNELLOCK Address: 1306 S. Main Street Meadville, PA 16335 Phone: 814/337-9200 Website: www.channellock.com Founded in 1886, Channellock, Inc. is a worldwide leader in the manufacture of high-quality pliers and assorted hand tools. Family owned and operated, Channellock, Inc. has more than 4,000 U.S. wholesale and retail customers and ships to customers in 45 countries.

ERIEZ MAGNETICS Address: 2200 Asbury Road, Erie, PA 16506 Phone: 814/835-6000 Website: www.eriez.com Eriez manufactures separation technologies and markets its products through 12 facilities on six continents. From the food industry to coal mining, Eriez solves complex problems through uniquely engineered solutions.

D&E MACHINING LTD. 150 Industrial Drive Corry, PA 16407 Phone: 814/664-3531 Website: www.demachining.com D&E is a fully integrated producer of precision CNC-machined components and assemblies that meet the specifications of virtually any industry, including Aerospace and Defense.

HOWARD INDUSTRIES Address: 6400 Howard Drive Fairview, PA 16415 Phone: 814/833-7000 Website: www.howardindustries.com Howard Industries is a leading wholesale manufacturer of exterior and interior architectural signage, including illuminated signs, post and panel, channel letters, wholesale monument signs, interior directional signs, sign systems and specialize in custom sign systems.

EASTERN INSURANCE ALLIANCE GROUP Address: 25 Race Avenue Lancaster, PA 17603 Phone: 855/533-3444 Website: easternalliance.com Eastern Alliance, a wholly-owned subsidiary of ProAssurance Corporation, is a specialty underwriter of workers’ compensation insurance for businesses and organizations in the East, South and Midwest regions of the United States.

ELLWOOD NATIONAL FORGE Address: 1 Front Street Irvine, PA 16329 Phone: 814/779-1401 Website: www.ellwoodnationalforge.com ELLWOOD National Forge is a leader in forging, heavy machining and project management of products for defense, oil & gas, power generation, and heavy industrial markets. With in-house estimating, engineering, metallurgy and project management, ELLWOOD National Forge has a unique ability to manage complex projects throughout the entire melting, forging, and finish machining processes.

INDUSTRIAL SALES & MANUFACTURING Address: 2909 West 12th Street Erie, PA 16505 Phone: 814/833-9876 Website: www.ismerie.com Quality contract machining, fabrication and assembly for OEMS since 1967.

MacDonald Illig

MACDONALD ILLIG JONES & BRITTON Address: 100 State Street, Suite 700 Erie, PA 16507 Phone: 814/870-7600 Website: www.MacDonaldIllig.com MacDonald, Illig, Jones & Britton LLP provides sophisticated legal counsel to clients that range from business owners in Erie to major corporations abroad.

MICRO MOLD CO., INC. 4820 Pittsburgh Avenue Erie, PA 16509 Phone: 814/838-3404 Website: www.plastikoserie.com Provides custom mold design & fabrication services along with plastics engineering support services to the medical device and electronics industries.

OCTOBER 2020 • mbabizmag.com

NORTHWESTERN PA CHAPTER OF THE NATIONAL TOOLING AND MACHINING ASSOCIATION Address: P.O. Box 203 Meadville, PA 16335 Phone: 814/720-0094 Website: nwpa-ntma.com NWPA NTMA is a trade association focused on promoting the advancement of excellence in precision custom manufacturing through cooperation between members, educators, associated organizations, and government in the regions served.

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OCTOBER 2020 • mbabizmag.com

JOSEPH MCCORMICK CONSTRUCTION CO., INC. Address: 3340 Pearl Avenue Erie, PA 16510 Phone: 814/899-3111 Website: www.jmccormickconstruction.com Family owned heavy highway construction company specializing in asphalt paving, excavation, site development, demolition and sanitary/ storm sewer installation work for various state, county, city municipalities, commercial developments and local companies throughout Erie County.

RIDG-U-RAK, INC. Address: 120 South Lake Street North East, PA 16428 Phone: 866/479-7225 Website: www.ridgurak.com One of North America’s largest pallet rack and storage rack manufacturers, Ridg-U-Rak designs and manufactures a full array of storage rack solutions.

WABTEC CORPORATION Address: 2901 East Lake Road Erie, PA 16531 Website: www.wabtec.com Wabtec is a leading supplier of critical components, locomotives, services, signaling and logistics systems and services to the global rail industry.

It is focused on driving ongoing safety, innovation, efficiency, reliability and productivity. With best-in-class manufacturing facilities, unmatched digital expertise, always-on global services delivery, and unrivaled product breadth and performance, Wabtec is the rail industry’s one-stop shop.

WELDERS SUPPLY COMPANY Committed to Service since 1946 Address: 1628 Cascade Street PENN STATE ERIE, THE BEHREND COLLEGE Erie, PA 16502 KeepAmericaStrong Phone: 814/454-1563 Address: 4701 College Drive Website: www.wscrc.com Erie, PA 16563 Northwestern Pennsylvania and western New York’s leader in the supply Phone: 814/898-6000 of medical, industrial gasses and welding supplies to the manufacturing, Website: behrend.psu.edu Do not print black outline construction, health care and laboratory industries.

Penn State Behrend offers more than 40 degrees at the bachelor’s, master’s and associate degree levels; a range of minors and certificates; WIDGET FINANCIAL education and training programs for business, industry, and community Address: 2154 East Lake Road organizations; and numerous outreach programs for area youth and Erie, PA 16511 adults.

Phone: 814/456-6231 Website: www.widgetfinancial.com Widget Financial is a mutually owned credit union, which specializes in a variety of loans and deposit accounts for consumers and businesses that are geared toward enriching lives in the Erie region.

WELD IT!

mbabizmag.com • OCTOBER 2020

Address: 800 State Street, Suite 200 Erie, PA 16501

Products/Services Provided: In his role, Evans works with employers to help them address the critical challenges of cost, compliance and employee satisfaction associated with their employee benefit programs.

Evans concentrates his efforts on developing cost-containment strategies that will be necessary for employers as they adjust to the challenges of health-care reform in order to comply with upcoming laws and regulations.

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See a snapshot of this year’s Manufacturing Day supporters.

3

Logistics Plus Inc. Products/Services Provided: Global Logistics & Supply Chain Management Solutions Contact Information: Email: yuriy.ostapyak@logisticsplus.net Phone: 814/461-7657

Education: B.A., Edinboro University; Master’s, Kyiv National Economic University Professional Associations: Manufacturer & Business Association

Address: Awards/Recognitions: 1406 Peach Street, Erie, Pa 16501 Recently named Chief Operations Officer for Logistics Plus.

57 Professional Listings northwest.com

mbabizmag.com • OCTOBER 2020

PLASTIKOS MEDICAL 8121 Hawthorne Drive Erie, PA 16509 Phone: 814/868-1656 Website: www.plastikoserie.com Plastikos Medical is a state-of-the-art, medical injection molding company with a certified ISO-7 (Class 10,000) cleanroom molding floor, and which is strategically located just down the street from Plastikos.

R

PARKER LORD Address: 2455 Robison Road West Erie, PA 16509 Phone: 814/868-3180 Website: www.lord.com A diversified technology and manufacturing company developing highly reliable adhesives, coatings, motion management devices, and sensing technologies that significantly reduce risk and improve product performance. For more than 90 years, LORD Corporation has worked in collaboration with its customers to provide innovative aerospace, defense, automotive and industrial solutions.

Phone: 814/920-1063 Fax: 814/838-1044

Shown here is one of the six face covering designs that will be sent to Highmark members throughout western Pennsylvania.

PLASTIKOS, INC. 8165 Hawthorne Drive Erie, PA 16509 Phone: 814/868-1656 Website: www.plastikoserie.com Provides custom mold design and fabrication services along with plastics engineering support services to the medical device and electronics industries.

NATIONAL FUEL GAS DISTRIBUTION CORPORATION Address: 1100 State Street Erie, PA 16501 Phone: 814/871-8200 Website: www.nationalfuelgas.com A public utility providing natural gas service to more than 740,000 customers through a local distribution system in western New York and northwestern Pennsylvania.

Email: Jeffrey.Evans@northwest.com

To support those affected by the pandemic, Highmark dedicated a website (highmarkanswers.com) to answer questions and provide insight to the community, and launched

48 MFG Showcase

ERIE PRESS SYSTEMS Address: 1253 West 12th Street, P.O. Box 4061 Erie, PA 16512 Phone: 814/455-3941 Website: www.eriepress.com Designing and building hydraulic and mechanical presses and stretch forming machines to customer specification for forging and forming applications of ferrous, nonferrous, composite, and molded materials with force capacities ranging from 250 to 15,000 tons.

A T T O R N E Y S

Contact Information:

Through its provider partners such as AHN in western Pennsylvania and health systems in other communities, Highmark has actively supported COVID-19 testing, with a focus on underserved communities through mobile units. Highmark also committed $2 million in grants to food insecurity, safety net providers and COVID-19 relief organizations throughout Pennsylvania, West Virginia and Delaware.

MANUFACTURING DAY SUPPORTERS

COO & Director, Global Operations

Northwest Insurance Services

a stream of podcasts to assist in understanding issues surrounding COVID-19. The “Confronting COVID-19” podcast features information from experts on the signs and symptoms of COVID-19, how to stay healthy, coping with stress and anxiety, and how to make the most of social distancing.

highmark.com 2

This year, the MBA is excited to continue that tradition and host a dynamic, hourlong virtual program, from 10 a.m. to 11 a.m. on October 14, that allows organizers to connect online with area students while keeping them safe amid the COVID-19 pandemic. “We understand the challenges that schools are facing during this trying time, and we feel that this is a great way to still be able to hold MFG Day in a very creative and meaningful way. The ability to have a virtual program just shows you how much progress we have made with innovation and technology, and manufacturing is

a great example of that as well,” states Krahe. “In fact, with manufacturing careers at the heart of some of the most impactful work being done in response to the pandemic, we are excited to shine a spotlight on manufacturing careers.”

The seventh annual event will include a special keynote address by NASA astronaut Mike Fincke, “You’re Hired!” local manufacturing videos, contests and prizes and a special MFG Day App. The App will provide quick links to information, manufacturing educational breakout sessions from industry experts and other special features available throughout the year.

“Get ready, because we’ve packed a lot in to the 2020 program,” continues Krahe.

“We really can’t wait for October 14 to get here!”

For more information, visit www.mbausa. org and click on Manufacturing Day on the Services & Benefits toolbar.

“With manufacturing careers at the heart of some of the most impactful work being done in response to the pandemic, we are excited to shine a spotlight on manufacturing careers.”

— John Krahe, president and chief executive officer of the Manufacturer & Business Association 47

logisticplus.com

Who’s Who in business and industry Thanks to our long-term partnerships with industry-leading insurance carriers – Delta Dental, Hartford, Eastern Alliance and, VBA Insurance – MBA members continue to enjoy exclusive access to premium benefit plans at highly competitive rates!

VISION INSURANCE

Members with at least two participants can add this highly affordable vision benefit (starts at just $3.48 per month) through VBA Insurance. Flexible plans and no billing fees or administrative costs!

DENTAL

Delta Dental is the No. 1 provider of dental benefits in the United States. The MBA offers six exclusive plans at discounted rates – including a new plan that covers adult orthodontics.

LIFE, SHORT-TERM AND LONG-TERM DISABILITY

MBA members with groups as small as two can select from various Hartford life and disability coverage options that offer no medical underwriting and no waiting periods.

WORKERS’ COMPENSATION

MBA members have access to workers’ compensation insurance through our partner Eastern Alliance Insurance Group (EAIG). These exclusive plans give group policyholders the potential for a dividend reimbursement!

Ask your broker about these great products available through the MBA or email Melissa Damico at mdamico@mbasua.org with any questions. mbabizmag.com • OCTOBER 2020

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BUSINESS

Read Around the World!

115th Annual Event Speaker

RET. U.S. ADMIRAL AVEN: WILLIAM MCRLEADER SHIP

OCTOBER 14, 2020 CELEBRATION GOES VIRTUAL IN 2020 / PAGE 47

/ PAGE 22

Design, Production & Printing Printing Concepts Inc. printcon@erie.net Advertising Sales Frank Mehler 814/833-3200 fmehler@mbausa.org

© Copyright 2020 by the Manufacturer & Business Association. All rights reserved. Reproduction or use of editorial, pictorial or advertisements created for use in the Business Magazine, in any manner, without written permission from the publisher, is prohibited. Unsolicited manuscripts cannot be returned unless accompanied by a properly addressed envelope bearing sufficient postage. The magazine accepts no responsibility for unsolicited manuscripts or artwork. The Business Magazine and Manufacturer & Business Association do not specifically endorse any of the products or practices described in the magazine. The Business Magazine is published monthly by the Manufacturer & Business Association, 2171 West 38th Street, Erie, Pa. 16508. Phone: 814/833-3200 or 800/815-2660.

PLUS:

2020 Annual Report

TAKING COMMAND IN

Executive Editor and Senior Writer Karen Torres ktorres@mbausa.org

David Thornburg 814/833-3200 dthornburg@mbausa.org

2020 VOL. XXXIII NO. 10 | October

MAGA ZINE

For the most current Business Magazine updates, visit www.mbabizmag.com, fan us on Facebook, follow us on Twitter or connect with us on LinkedIn!

Manufacturer & Business Association 2171 West 38th Street | Erie, Pa. 16508 814/833-3200 or 800/815-2660 www.mbausa.org

Photography iStockphoto.com

YURIY OSTAPYAK

Employee Benefits Consultant

Manufacturing Day is a celebration of modern manufacturing meant to inspire the next generation of manufacturers.

The 2020 celebration will once again be a spectacular event held virtually from 10 a.m. to 11 a.m. on October 14.

American manufacturing is central to our economic strength and a driver of innovation. Most recently, these manufacturers Thank you to alltrillion the Manufacturing Day supporters for 12.3 theirmillion support! contributed $2.17 to the U.S. economy and employed workers in the United States. Yet, over the next decade, experts say nearly 3.5 million manufacturing jobs will likely be needed and 2 million are expected to go unfilled due to the skills gap. To show young people the importance of manufacturing to our economy and the incredible technology and advancements in industry today, the fourth annual Erie Manufacturing Day – one of the largest manufacturing celebrations in America – will be held from 8 a.m. to 1 p.m. Wednesday, October 5, at the Bayfront Convention Center. In conjunction with TechFest, the event is presented by the Manufacturer & Business Association, Erie Regional Chamber and Growth Partnership, National Tooling and

LOGISTICS

JEFF EVANS Fashion designer Kiya Tomlin sews a face covering in her studio in Etna, Pennsylvania. Kiya has created several designs that will appear on the face coverings distributed to Highmark members.

In order to help welcome employees back safely for in-person operations, Highmark Blue Cross Blue Shield is providing ample resources to its clients across its footprint to help ease the transition.

OCTOBER 5, 2016

Association remembers longtime businessman and manufacturer Bill Hilbert Sr. INSURANCE

Free Designer Face Coverings

A paramedic holds one of the Highmark face coverings donated to EMS workers across Pennsylvania, West Virginia and Delaware, during National EMS Week in May.

Street, the National Tooling and Machining Association of NWPA and dozens of sponsors. “We believe that by working together, we can promote the importance of a robust and innovative manufacturing industry — the most powerful force behind our nation’s economy, which continues to provide outstanding career opportunities for our young people.”

“The Manufacturer & Business Association is dedicated to providing information and services to its members that will assist them in the pursuit of their business and community interests.”

– Board of Governors

“If there’s any good news in this pandemic, it’s that it has made our training department more versatile with even more offerings for our members.”

Highmark......................16 AHN Saint Vincent......38

47 MFG Day 2020 mbabizmag.com • OCTOBER 2020

Van Riper says she was thankful that the MBA was able to adapt so quickly to offer online classes. ”Everyone learns differently,” she notes. “For myself, remote learning and working have always been part of my career. While you need to account for some glitches along the way, the MBA team did great at adapting, and the instructor was able to keep each session moving and engaged as if we were all in the same room. I was happy that conversations among the attendees were able to continue virtually. Being able to understand the different work environments and needs of each attendee is a critical aspect of learning from others.”

mbabizmag.com • OCTOBER 2020

7th Annual MFG Day Celebration Goes Virtual in 2020

“MFG Day is a truly unique experience, and we are proud to say that our event has grown into one of the largest Manufacturing Day celebrations in America,” explains John Krahe, president and chief executive officer of the Manufacturer & Business Association (MBA), which hosts the event with Career

Ann Miaczynski

mbabizmag.com • OCTOBER 2020

through the pandemic,” she says. “With my team working remotely, it was more important than ever to ensure I had a solid foundation of leadership best practices and tools to handle any situation.”

OCTOBER 2020 • mbabizmag.com

ASSOCIATION EVENTS > MFG DAY

Association’s dedicated professionals provide steadfast service and support.

For more information about the MBA’s current training offerings, visit www.mbausa.org.

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Meet the MBA’s new Board members.

As manufacturers seek to fill 4.6 million high-skill, high-tech and high-paying jobs over the next decade, MFG Day empowers manufacturers across the country to address their collective challenges so they can help their communities and future generations thrive.

Dan Vok

Sales & Account Manager, MBA / SMC Insurance Agency

ADMINISTRATION

Laurie Mattis

Director of Administration

HR Consultant

OCTOBER 2020 • mbabizmag.com

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7th annual celebration goes virtual.

Eileen Anderson

Director of Government Relations / SMC

ASSOCIATION SERVICES

IN PERSON AND LIVEO LIVEOnline nline:: WE’RE IN THE PEOPLE BUSINESS

Goodrich has served on the board of numerous Erie nonprofit organizations and is a board member of two national organizations, the National Glass Association and the National Sunroom Association. Goodrich received her B.S. in Economics from Allegheny College and an MBA from Penn State.

mbabizmag.com • OCTOBER 2020

Here, in Northwest Pennsylvania, the October 14 event brings more than 2,000 students, teachers and administrators from 35 area middle schools and high schools together with hundreds of area manufacturers and business leaders for a common purpose. The mission behind it: to inspire, engage and attract the next generation of manufacturers by changing the perception of today’s modern manufacturing careers; reaffirming the United States as a leader of manufacturing education; and, reinforcing job-training initiatives that strengthen America’s workforce.

Lisa DeFilippo

Manager of Professional Development Training

Account Executive

HR AND LEGAL SERVICES

Casey Naylon

Computer and Digital Media Specialist

Tracy Daggett, PHR

Currently, Plyler Enterprises employs 55 people throughout the operation.

The company services both residential and commercial customers, offering garage doors, openers and accessories, entry doors, garage door screens, retractable awnings, patio doors, windows, loading dock levelers, restraints and equipment, as well as hollow metal doors, frames and hardware. In addition to the MBA, the company is a member of the Builders Association of Northwestern Pennsylvania and the International Door Association.

OCTOBER 2020 • mbabizmag.com

Manufacturing Day (MFG Day) is one of the most highly anticipated industryrelated educational events held in Pennsylvania each year.

EMPLOYEE BENEFITS AND INSURANCE

52 MBA Staff Lori Joint

Vice President

52

PROFESSIONAL DEVELOPMENT

ENERGY ADVISORS GOVERNMENT AFFAIRS

Director of First Impressions

MEMBERSHIP

Patty Welther

For more information about the MBA’s HR & Legal Services or information on its virtual 2020 HR Conference, visit www.mbausa.org. See Page 10 for conference details.

OCTOBER 2020 • mbabizmag.com

FINANCE DEPARTMENT

Jeff Plyler

President and Chief Executive Officer Plyler Enterprises Jeff Plyler, who previously served on the MBA Board from 2014 to 2017, is the president and chief executive officer of Plyler Enterprises, Inc. (Plyler Entry Systems locations in McKean and Hadley, Pennsylvania, Overhead Door Company of Jamestown, New York, and Tri State Door, its wholesale operation in McKean).

Plyler Overhead Door Company was founded in 1967 by Jeff’s father, Ernest Plyler. Jeff worked evenings, weekends and summers while in school and, upon graduation in 1978, joined the company full time. In 1979, they hired their first full-time employee, and the company started to grow from there.

In 1994, Jeff purchased the company from his father, and Ernest retired.

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mbabizmag.com • OCTOBer 2020

Janet Stewart, HR and Safety manager at Specialty Fabrication & Powder Coating, LLC, in Franklin, Pennsylvania, also has turned to the MBA HR Services Department for assistance throughout the year and on a number of HR-related issues, specifically during the COVID-19 crisis with mandates coming from Governor Wolf’s office and the PA Department of Health. “The MBA Services’ staff has been my go-to sounding board when the state directives have been confusing and unclear,” she states.

Goodrich was honored with the Penn State University Alumni Fellow award in 2018. She serves on the Black School of Business Executive Council and Council of Fellows, and advises many projects.

Products Ridg-U-Rak provides an unlimited array of storage options. Whether heavy industrial storage racks for large warehouses, deep and dense storage systems like Push-Back, Drive-In, and Pick Modules, or Narrow-Aisle and Deep-Reach systems, design engineers can layout storage arrangements to meet a customer’s unique load, throughput and capacity requirements. Ridg-U-Rak also provides small storage systems for pallet loads or hand-stacked cartons, and offers replacement parts that interchange with competitive racks. Many specialty storage options are available, including a racksupported crane system to store large dies and tools.

was coming from every direction and from dozens of different sources.

“The information was changing so quickly that it was overwhelming to sift through everything to figure out what applied to our company and what was required and what was “guidance,” recalls Nancy Sloan, director of Human Resources & Compliance at Sloan Lubrication Systems. “The MBA’s HR Services Department keeps abreast of each development and is able to respond quickly when I ask a question or for advice on how to handle a specific situation.”

Jana Goodrich is president and chief executive officer of Seaway Manufacturing in Erie, which manufactures and sells premium replacement windows, patio doors and sunrooms through specialty home improvement dealers in 18 states.

Goodrich’s career includes sales for Xerox, as a systems engineer with IBM, owner of Executive Education Services consulting in management, marketing and professional development, and as a consultant and instructor at Penn State Erie. At Behrend, she taught courses in management, marketing, helped develop the Interdisciplinary Business and Engineering program, and directed Behrend’s annual “Business Bridge.”

44 2020-2021 Board of Governors I am extremely proud of our MBA Board and membership for their endurance and unity during the past several months. Let’s keep safe, work together, and continue to help others in our community.

John B. Pellegrino Sr., P.E., president and CEO

Company Profiles Ridg-U-Rak was a minor player in those early years. Although limited in marketing vision and hampered by a lack of manufacturing automation, Ridg-U-Rak had some survival strengths that helped the company to continue to grow. Today, as the operation celebrates more than 75 years of serving the storage rack market, Ridg-U-Rak is commonly acknowledged as a company built on Integrity and Service, guided by the able leadership of President

I would also like to congratulate Mark Raimy on his appointment as chairman of the 2020-2021 MBA Board of Governors. Mark is an exceptional businessman and he will be a strong leader during his term as the MBA chairman. He is joined on the Board by a visionary group of leaders who are all equally qualified and committed to moving the MBA and its membership forward.

Capabilities Ridg-U-Rak now has two plants in North East, Pennsylvania, covering 160,000 square feet, with a production capacity of more than 140,000,000 pounds of finished steel products per year. With the addition in 2018 of its five-and-a-half-acre, under roof, warehouse and distribution center, Ridg-U-Rak has greatly increased the efficiency of its shipping department and freed up space for increasing manufacturing capacity at the main plant.

These improvements are what contribute to it remaining one of the largest storage rack manufacturers in North America, and it is still a family owned business.

President and Chief Executive Officer Seaway Manufacturing

Mark Ros

Director, Aerospace & Defense Operations NVH Division Parker LORD Corporation

It has been an honor to serve as your chairman over this past year. Although we are facing unprecedented challenges and uncertainty due to the COVID-19 virus, I am confident that the Erie community will recover and rebuild our businesses and our economy.

Toll-Free 866/479-7225 www.ridgurak.com

and CEO John B. Pellegrino Sr., P.E., Vice President of Plant Operations John B. Pellegrino Jr. and Vice President of Sales and Engineering Mark E. Pellegrino.

DeArment earned a Bachelor of Science in Business Management from Gannon University. He also graduated from the Bell Leadership Institute’s Master’s in Leadership Program. He was awarded the 2016 Gannon University SBDC Presidents Award and was a 2017 Pittsburgh Smart 50 Award honoree. He serves as the vice president for the Hand Tools Institute Board of Directors.

Executive Vice President of Global Technology Eriez Magnetics

Jim Greenleaf Chief Executive Officer Greenleaf Corporation

Message from the Immediate Past Chairman

814/725-8751 or

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President and Chief Executive Officer Moore Research Services

Jon DeArment

President and Chief Operating Officer Channellock Jon DeArment is president and chief operating officer of Meadville-based CHANNELLOCK®, where he has worked for more than 20 years. As president and COO, he is proud to be part of the fifth generation that’s helping to lead the family owned company.

DeArment began his career at CHANNELLOCK® working in the plant during summers while on break from college. Over the years, he worked his way through different areas including maintenance, the machine shop, human resources, sales and marketing, and the manufacturing section of the business. He served as vice president of Manufacturing and Engineering before becoming president and COO in 2014.

Blakeslee is a graduate of Penn State University where he earned a B.S. in Mechanical Engineering.

Jana Goodrich

Ridg-U-Rak

History At the end of WWII, there was a growing need to modernize and expand the nation’s warehousing capabilities. Entrepreneurial business people began to develop innovative storage rack designs to fill those needs. Company after company was springing up, headed by owners who carved out a market share by providing a high level of personal service. In recent decades, however, most of those early family owned companies have been replaced by holding companies, investment bankers or corporate raiders. Virtually no companies like Ridg-U-Rak still exist.

Kyle Blakeslee

General Manager Urick Ductile Solutions Kyle Blakeslee, general manager of Urick Ductile Solutions, a ductile iron foundry located in Erie. Urick has about 110 employees and is part of the Emerson Electric Corporation, a Fortune 500 company headquartered in St. Louis, Missouri.

Blakeslee has been with Urick for four years and oversees all aspects of the business including manufacturing, sales, finance, engineering and human resources. He started his career as a manufacturing engineer and has served in various management roles including engineering, operations and sales. He previously held positions at Snap-tite, Bush Industries and Composiflex.

Immediate Past Chairman Mike Mankosa

Board Members

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More than 75 Years of Excellence in Serving the Storage Rack Market

Vice Chairman Steven Jones

President and Chief Executive Officer Welders Supply Company

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Plumbing - HVAC - Process Piping Design & Coordination (BIM) - Water Treatment - Fire Protection Water/Wastewater

The Wm. T. Spaeder Co., Inc. 1602 East 18th Street Erie, PA 16510 PA#012152

Comprehensive Mechanical Contracting 2

OCTOBER 2020 • mbabizmag.com

Wm. T. Spaeder Company is built on genuine entrepreneurship, quality craftsmanship, and a deep-rooted commitment to the community.

From industrial and waste-water systems to building construction and fabrication services, we strive to seamlessly blend traditional mechanical contracting techniques with cutting-edge BIM technologies to ensure we meet—and exceed—the individualized needs of all our clients.

24/7 at 814.456.7014 www.wmtspaeder.com

Call Us

MBA LEADERSHIP

2020-2021 MESSAGE FROM THE CHAIRMAN Mark Raimy is chairman of the Manufacturer & Business Association Board of Governors and president and chief executive officer of Welders Supply Company – Raimy Corporation in Erie, the region’s largest supplier of industrial gas, medical gas and hard goods to the manufacturing, health care, laboratory and restaurant industries. Raimy also serves as chair of the UPMC Hamot Board of Directors, a member of the UPMC Board and is chairman of the UPMC Investment Committee. He served for nine years as vice president of institutional equity trading for Prudential Equity Group in New York City. He also spent six years as regional vice president at MFS Investment Management in Boston. Raimy earned a bachelor’s degree in economics from Denison University in Ohio.

Dear Members: It is hard to remember the worries of yesterday given what we’ve experienced over the past few months. Even now, it seems unthinkable that my message to you would be during one of the worst health crises in modern history. But here we are, in 2020, in the midst of a world that has changed dramatically for all of us. COVID-19 has tested the limits of our businesses, our families, and our front-line workers, and it continues to impact everything we do — from the way we conduct business and travel, to how we train our employees and teach our children.

This new “normal” is anything but business as usual, yet it has revealed the true test of our resilience when times get tough.

and continue to be here to answer your HR and legal questions as new mandates and guidelines are introduced. We have a Government Affairs team that is keeping you engaged and informed on new legislation and recommendations that could impact your organizations, and continues to provide you with a unified voice at the local, state and federal levels. We also have expanded our virtual training offerings and online platforms to get the information and training you need — and we will continue to do so long after the pandemic is over.

Despite the challenges that this crisis has created for our community, our country and our world, it has brought us together in ways I could have never imagined. Many of our manufacturing members have changed over At the MBA, the pandemic has only reinforced their production lines to produce much our mission — to help employers succeed. needed personal protective equipment to For 115 years, the MBA has provided the keep us safe, while many others have worked programs, services and expertise that tirelessly to produce essential parts and have enabled us to support our members products to support the global supply chain. through the ups and downs of the business For others, this has highlighted the hard work cycle, and today this is no different. We and determination of their teams, especially are proud to have an experienced team of the numerous hospital staff, first responders, professionals and all the necessary measures grocery store clerks and delivery people, who in place to keep our organization running are on the front line every day. We would not without interruption, while still protecting be able to care for our most vulnerable or feed

the health and safety of our employees our families without the work that they do. and members.

Many of these companies and individuals From the start of the shutdown in early have taken up the call to lead at a time when spring to the ongoing reopening and we need everyone to help. And it is one of the recovery, we have responded to your needs many reasons that I am so looking forward

to hearing from our 115th Annual Event keynote speaker, Retired Navy Four-Star Admiral William McRaven. Admiral McRaven is one of the most decorated commanders in the United States, and his approach and insights on leadership are worth noting as we navigate the days ahead.

I’m also very pleased that the MBA has adapted and is able to host our annual MFG Day celebration for thousands of students in our region in a new, virtual format this year. The hourlong program will be chock-full of great information, along with a special message from NASA astronaut Mike Fincke, and all the exciting opportunities that are possible with manufacturing careers.

Please know that while we’ve modified our plans due to the pandemic, they will still be the unparalleled programs and services that you’ve come to expect. The virus hasn’t changed who we are, but it has made us become more versatile and more focused than ever on finding ways to better serve you as your MBA. We are always here for you!

Sincerely,

Mark Raimy, Chairman of the MBA Board of Governors

mbabizmag.com • OCTOBER 2020

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PALLET RACK STORAGE SYSTEMS

Pictured above: John B. Pellegrino Jr., John B. Pellegrino Sr., PE & Mark Pellegrino.

American Owned, American Made and American Proud!

For over 75 years, RIDG-U-RAK has been family-owned and our products are Made in America. Through constant innovation, process improvements and industry-leading customer care, we’ve become one of the largest rack manufacturers in the nation producing in excess of 140,000,000 lbs. of rack per year.

Now in our third generation, we remain just as committed to growth, our community and our employees.

Northeast, PA 15628 • Toll Free: 866-479-7225 • www.ridgurak.com

R

R

Ridg-U-Rak 120 South Lake Street North East, PA 16428 814/725-8751 or Toll-Free 866/479-7225 www.ridgurak.com

More than 75 Years of Excellence in Serving the Storage Rack Market History At the end of WWII, there was a growing need to modernize and expand the nation’s warehousing capabilities. Entrepreneurial business people began to develop innovative storage rack designs to fill those needs. Company after company was springing up, headed by owners who carved out a market share by providing a high level of personal service. In recent decades, however, most of those early family owned companies have been replaced by holding companies, investment bankers or corporate raiders. Virtually no companies like Ridg-U-Rak still exist.

Ridg-U-Rak was a minor player in those early years. Although limited in marketing vision and hampered by a lack of manufacturing automation, Ridg-U-Rak had some survival strengths that helped the company to continue to grow. Today, as the operation celebrates more than 75 years of serving the storage rack market, Ridg-U-Rak is commonly acknowledged as a company built on Integrity and Service, guided by the able leadership of

John B. Pellegrino Sr., P.E., president and CEO

CO M PAN Y PR O FIL E

President and CEO John B. Pellegrino Sr., P.E., Vice President of Plant Operations John B. Pellegrino Jr. and Vice President of Sales and Engineering Mark E. Pellegrino.

Capabilities Ridg-U-Rak now has two plants in North East, Pennsylvania, covering 160,000 square feet, with a production capacity of more than 140,000,000 pounds of finished steel products per year. With the addition in 2018 of its five-and-a-half-acre, under roof, warehouse and distribution center, Ridg-U-Rak has greatly increased the efficiency of its shipping department and freed up space for increasing manufacturing capacity at the main plant.

These improvements are what contribute to it remaining one of the largest storage rack manufacturers in North America, and it is still a family owned business.

One of the key contributors to the company’s success has been the increased

talent base of its staff, with the ability to completely manage large projects from design and code compliance, through manufacturing, to final installation and customer approval.

Major capital investments in its manufacturing plants have been instrumental in improved productivity.

Recent investments include the latest rolling mill equipment, a total shop layout re-vamping, an automated beam manufacturing line, and a 600-foot-long state-of-the-art powder coating line, which not only improves product quality, but also the company’s environmental imprint by reducing its liquid paint usage. From recycling programs to major transformations in manufacturing processes, the corporate philosophy includes doing what is necessary to meet 21st century sustainability expectations.

Products Ridg-U-Rak provides an unlimited array of storage options. Whether heavy industrial storage racks for large warehouses, deep and dense storage systems like Push-Back, Drive-In, and Pick Modules, or Narrow-Aisle and Deep-Reach systems, design engineers can layout storage arrangements to meet a customer’s unique load, throughput and capacity requirements. Ridg-U-Rak also provides small storage systems for pallet loads or hand-stacked cartons, and offers replacement parts that interchange with competitive racks. Many specialty storage options are available, including a racksupported crane system to store large dies and tools. mbabizmag.com • OCTOBER 2020

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Your People.

Activated.

Advocacy is at the heart of everything we do. We advocate for health.

For personal empowerment. For positive change. That’s why Workpartners’ capabilities include LifeSolutions EAP, a confidential employee assistance program for employees and members of their household. For more than 20 years, Workpartners has helped employers of all sizes make the most of their workforce, including organizational support, consulting, training, coaching, counseling and more. We call our unique approach to human capital management People Activation, and we believe it’s the key to ensuring that your company and your employees flourish.

Find out more at workpartners.com

analytics | advocacy | absence | technology

WorkPartners 600 Grant Street Pittsburgh, PA 15219 www.workpartners.com

Combined Wellness and Employee Assistance Programs Help Build the Bottom Line Companies of all sizes have goals and objectives to meet, and they take on many expenses to do so. They invest in infrastructure, IT solutions and other resources to get an edge over the competition. However, their most important investment — and asset — is their workforce.

Whether an enterprise has 50 or 1,000 employees, everyone needs to be fully engaged and productive. That isn’t always easy for employees. Life can be chaotic, and workers must often grapple with stressful issues that affect their overall health and their work performance.

UPMC’s solution is WorkPartners’ Life Solutions combined wellness and employee assistance program (EAP). The integration of wellness and EAP gives employees easy access to tools to address their personal and professional challenges. Helping employees make positive changes can improve their physical and emotional wellness, and that can reduce absenteeism and presenteeism (working while sick, injured or under anxiety).

Jim Kinville is senior director of Work Partners’ Employee Assistance Program.

CO M PAN Y PR O FIL E

Life Solutions provides coordinated support for employees through: Health management • Programs and resources to manage weight and conditions such as diabetes, heart disease and high blood pressure • One-on-one or group coaching for at-risk employees Wellness initiatives • Comprehensive health risk assessment • Personalized online programs and tools (weight management, stress management, smoking cessation, nutrition, etc.)

• Health coaching in person and by phone • Interactive tools and training to keep participants engaged and on track EAP • In person or telephonic counseling sessions • Online tools, self-paced courses and webinars for personal enrichment, health, and wellness, as well as career and workplace support

• Support for managers and supervisors through consultations, education, and information about key topics (stress, drug/alcohol awareness, change management, etc.)

Additional offerings • WorkLife Services - Referrals for child-care - Elder-care - Financial Counseling • Onsite assistance for critical incidents and crisis management (additional fee) • Healthy living courses on mindfulness, conflict resolution, management coaching, and more (additional fee) • Wellness coaching (onsite or by phone) • Substance abuse professional services (additional fee) • Fitness-for-duty coordination (additional fee) • Onsite screenings and assessments (biometrics, flu shots, bone density, etc.)

• Workplace challenges and campaigns (managing weight, coping with stress, eating healthy, etc.)

Life Solutions Success Story “Life Solutions was extremely helpful to me when my husband decided to leave our family after a 12-year marriage. We had just moved for his job and left our home, my job of seven years, and family and friends.

I was starting my new job and didn’t want to fall apart at work, so I reached out to Life Solutions. They found me a counselor close to where I live. My counselor helped me focus and stay functional at work.

This helped me stay positive during a very rough time.”

Life Solutions’ programs can be tailored for businesses of all sizes.

mbabizmag.com • OCTOBER 2020

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ASSOCIATION SERVICES

YOUR TRUSTED PARTNER … ALWAYS HERE FOR YOU! Running a business can be challenging. Add a world health crisis to the mix, and it can seem insurmountable.

But today, as government rules and regulations are rapidly changing, employers are being forced to adapt quickly to keep their operations up and running and their workplaces safe.

Among those on the front lines are HR professionals and business owners feverishly trying to stay current with the latest guidance to not only ensure compliance but to also stay informed.

Who can they turn to? Who can provide them with the right answers?

And, be responsive quickly too?

Answer: The Manufacturer & Business Association.

For many, the MBA has been their trusted partner for answering critical questions, separating fact from fiction, and moving their teams forward. The MBA has helped respond to members’ critical needs through its free HR and Legal Hotline, HR ListServ, educational webinars, and COVID-19 Employers Resource page with timely information about safety protocols, the Families First Coronavirus Response Act (FFCRA), personal protection program (PPP) loans, travel policies, pandemic safety officer training, and more.

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OCTOBER 2020 • mbabizmag.com

From sudden shutdowns in early spring to the ongoing reopening and recovery, the MBA has been here to help employers at every turn, especially the unexpected.

“Overnight, HR professionals were dealing with unprecedented challenges,” explains Pamela J. Watkins, director of Human Resources for Matric Group, an electronic contract manufacturer with two locations in western Pennsylvania. “Information that was being put out was often conflicting and we were hit with the interpretation, implementation and tracking of

FFCRA overnight. The MBA HR team was phenomenal in their response, providing real-time updates, links to important information and sound HR counsel.

The ListServ was very useful as well and many days brought a smile to my face with some of the wit and camaraderie of other HR people sharing. “

“The MBA HR team is local, and I consider them a partner in managing the HR function. They understand the challenges that are specific to manufacturing and provide great insight.”

— Pamela J. Watkins, director of Human Resources for Matric Group Watkins further states she would “highly recommend” the MBA’s HR team. “While SHRM (the Society for Human Resource Management) is a primary resource for most HR professionals, the MBA HR team is local, and I consider them a partner in managing the HR function,” she states. “They understand the challenges that are specific to manufacturing and provide great insight.”

Stacey Bruce, SPHR, SHRM-SCP, the MBA’s director of HR Services, says that since March, calls to the MBA’s free HR & Legal Hotline have more than doubled the usual number of calls each month. Over a three-month period, the Department estimates saving members more than $30,000 in attorney fees simply by their use of the hotline alone.

“We’ve helped just by being a sounding board,” Bruce explains. “We understand what they’re going through, and are trying our best to assist them through this trying time. Our members are looking for a trusted partner to give them the correct guidance, and through the MBA’s HR and Legal Department, Government Affairs and Insurance professionals, they have can ask questions and get clarification on what they’re looking for.”

The MBA HR and Legal teams, along with the Government Affairs Department, also helped create the free, comprehensive COVID-19 Employer Resources page for both members and nonmembers to utilize.

Updated daily and available at https://www.mbausa. org/covid-19/, the online tool provides a detailed list of HR questions and answers, including an informative guide on workplace safety and COVID-19 prevention tips, addresses such topics as furloughs vs. layoffs and compliance issues, and highlights federal resources from the Centers for Disease Control and Prevention, Occupational Safety and Health Administration, Equal Employment Opportunity Commission, and the Department of Labor. The page received more than 12,204 views since March.

For employers such as Sloan Lubrication Systems in Freeport, Pennsylvania, the resources available through the MBA have been reliable at a time when information

“The MBA’s HR Services Department keeps abreast of each development and is able to respond quickly when I ask a question or for advice on how to handle a specific situation.”

— Nancy Sloan, director of Human Resources & Compliance at Sloan Lubrication Systems was coming from every direction and from dozens of different sources.

“The information was changing so quickly that it was overwhelming to sift through everything to figure out what applied to our company and what was required and what was guidance,” recalls Nancy Sloan, director of Human Resources & Compliance at Sloan Lubrication Systems. “The MBA’s HR Services Department keeps abreast of each development and is able to respond quickly when I ask a question or for advice on how to handle a specific situation.”

Janet Stewart, HR and Safety manager at Specialty Fabrication & Powder Coating, LLC, in Franklin, Pennsylvania, also has turned to the MBA HR Services Department for assistance throughout the year and on a number of HR-related issues, specifically during the COVID-19 crisis with mandates coming from Governor Wolf’s office and the PA Department of Health. “The MBA Services’ staff has been my go-to sounding board when the state directives have been confusing and unclear,” she states.

“The MBA Services’ staff has been my go-to sounding board when the state directives have been confusing and unclear.”

— Janet Stewart, HR and Safety manager at Specialty Fabrication & Powder Coating, LLC Stewart considers the MBA’s HR Services Department an asset for her organization and others. “When I am talking to other HR professionals, I often ask them if their respective companies are members of the MBA and, if so, they need to call Stacey and the group for help. If not, I suggest that they talk with their management about joining so that they could utilize the HR ListServ, as well as the other HR resources available to member companies.”

For many HR pros and business owners, the services provided by the MBA are invaluable. “I highly recommend MBA’s HR Services,” states Sloan. “Because the organization is geared to manufacturing companies, and is local, I am able to get specific, relevant answers and advice. The HR services alone make the membership worth far more than the cost!”

For more information about the MBA’s HR & Legal Services or information on its virtual 2020 HR & Employment Law Conference, visit www.mbausa.org.

See Page 10 for conference details.

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Manufacturer & Business Association

HUMAN RESOURCE & EMPLOYMENT LAW CONFERENCE WEDNESDAY, OCTOBER 28, 2020 YOUR VIRTUAL CONFERENCE AWAITS! Don’t miss the MBA’s 8th Annual HR & Employment Law Conference! Hear from five highly acclaimed keynote speakers on leadership issues that can transform your organization!

Join this year’s interactive, web-based gathering from the comfort of your own home, office, coffee shop, pool hall or basement — anywhere you have Internet access. This full-day conference will offer participants exceptional speakers, educational sessions and plenty of breaks in between. Interactive? Yes! Latest employment law updates? Just in time! And, like all our conferences, you’ll have the opportunity to learn, ask questions, network with peers and Association staff.

Plus, you’ll be entered to win our HR Gift Basket – valued at more than $500!

VIRTUAL CONFERENCE DETAILS: A conference link will be sent to you after registration is complete and before the conference.

TIME: KEYNOTE SPEAKER JEFF BUTLER is the author of two provocative books, The Authentic Workplace and The Key To The New You. Having written more than 100 articles on workplace dynamics, his insights have been featured in dozens of media outlets including Forbes, HR News and TEDx. Before Butler founded his workplace consulting company, he spent almost a decade as a software engineer in Silicon Valley, which is where his initial interest in organization psychology began to develop.

Since then, he has personally addressed more than 100 organizations internationally, including Google, Amazon, LinkedIn and Wells Fargo, on workplace dynamics issues.

8:45 a.m. - 4 p.m.

FEE:

$175 Member • $250 Nonmember

REGISTER NOW! Visit mbausa.org or contact Melissa Lesniewski at 814/833-3200, 800/815-2660 or mlesniewski@ mbausa.org.

CONFERENCE SESSION TOPICS: • How to Attract and Keep the Best Talent in the Up and Coming Generation • Latest Employment Law Updates • Innovate HR: WorkTech Trends & Impact • How to Stop Workplace Burnout and Build Employee Resiliency For more information, visit www.mbausa.org/hr-and-legal-services/hr-conference/

SPECIAL THANKS TO OUR SPONSORS:

Qualifies for 5 HRCI/SHRM credits.

Cancellation/No-Show Policy: If notice is 2 weeks or more, a full refund will be made. If notice is less than 2 weeks, or if you do not show up for the scheduled event, no refund will be made. NOTE: You may substitute another individual from your organization at any time and at no cost.

MAKING A DIFFERENCE LOESEL-SCHAAF INSURANCE AGENCY, INC. DIVERSE PRODUCTS AND SERVICES For more than 92 years, Loesel-Schaaf Insurance Agency, Inc. has been an independent multi-line insurance agency, offering a wide array of products and services. Growing to four separate divisions, encompassing just about every insurance need possible, the Agency has become one of the largest “one-stop shops” for businesses and individuals across the tri-state area and beyond.

“Having a professional staff averaging 25 years of insurance industry experience, we effectively solve problems for our clients,” says Doug Loesel, President. “We have a vast reservoir of knowledge from which to draw and a team approach is often utilized. Someone on staff has most likely tackled just about any challenge and together we can find a solution.”

Because circumstances change, Loesel-Schaaf offers a complimentary review of policies, personal or business, to ensure adequate protection.

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LOESEL-SCHAAF INSURANCE AGENCY, INC. 3537 West 12th Street Erie, PA 16505-3650 Phone: 814/833-5433 Fax: 814/838-6172

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First Choice Contractors & Construction Managers Since 1906 814.454.7147 | www.eeaustin.com EE Austin & Son offers a dynamic management team committed to providing construction excellence.

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Betts Industries Inc. 1800 PA Avenue West Warren, PA 16365 814/723-1250 www.BettsInd.com

Doing What’s Best Betts is a global supplier of critical safety components for the tank truck industry.

Throughout its 100+ year history, the company has been steeped in a family culture and community values and has built a legacy and reputation for fair, honest business practices and genuine customer and employee relationships.

Betts’ mission to strive each day to “Do What’s Best”— to live up to this legacy of unsurpassed customer service, industry leadership and innovative products that stand the test of time.

Family Values Betts’ success lies in its unique culture. The company is widely known as the employer of choice in the region. “We believe that for the company to succeed, our team of employees must succeed,” says President Chad Betts.

“This is demonstrated, annually, through the practice of employee profit sharing. All this is further enhanced by an extensive and diverse benefit package that places our employees and their families’ needs first. We recognize that the success of Betts’ employees bolsters the success of the company.”

Betts subscribes to a philosophy of continuous improvement. “We routinely reinvest in tooling, equipment and employee training in order to maintain state-of-the-art operations, processes and practices,” says Betts. “This ensures our team members have everything they need for career success and growth.”

Chad A. Betts is president of Betts Industries, Inc. Commitment to Innovation Betts’ commitment to always do what’s best has positioned it as an industry leading manufacturer of critical safety components and lighting systems for the tank truck industry, worldwide. Betts’ employees have led the way with innovation and expertise in designing and producing a wide range of valves, manlids, pressure/vacuum relief valves, accessories and lighting systems for multiple liquid tank, dry bulk and industrial applications. Betts’ team is inspired to engineer, design and manufacture components that stand the test of time.

CO M PAN Y PR O FIL E

Recent examples of Betts’ Commitment to forward-thinking innovation include: • GUARDIAN™ 407 Vent • DEFENDER™ 407 Kit • AIR COMMANDER™ air distributor, featuring positive visual confirmation of vent status • TRU-FIT™ Lighting Kits with EZ-FIT™ Grommet light solution Corporate Headquarters and Divisions Betts’ corporate headquarters is in Warren, Pennsylvania. The facility that was established in 1901 has seen seven major expansions, growing to occupy 275,371 square feet on more than 15 acres of land.

This main facility houses Betts’ manufacturing, engineering, purchasing and sales departments, along with other business functions. A separate facility houses its lighting division. Unlike other companies that may choose to leave their roots and move elsewhere, Betts is proud to play an important role in the community and has chosen to expand in this region, continuing to support the generations of employees who have chosen Betts as their family for over a century.

Contact Us To learn more about Betts Industries, visit www.bettsind.com.

mbabizmag.com • OCTOBER 2020

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Free Designer Face Coverings

The face masks included in the back-to-work toolkits were part of a broader commitment to distribute over 1.3 million cloth face masks to at-risk and vulnerable Highmark members, community organizations in need, and health-care professionals across Pennsylvania, Delaware and West Virginia.

A paramedic holds one of the Highmark cloth face masks donated to EMS workers across Pennsylvania, West Virginia and Delaware, during National EMS Week in May.

Highmark Provides Essential Support Throughout Pandemic In order to help welcome employees back safely for in-person operations, Highmark Blue Cross Blue Shield is providing ample resources to its clients across its footprint to help ease the transition.

School districts with Highmark coverage are receiving back-to-school toolkits containing face masks for all students, face shields for teachers, disinfectant hand wipes, large one-gallon pumps of hand sanitizer, signage containing best practices, and resource guides to assist with the transition to the new school year.

Highmark sent back-to-work toolkits to client groups with more than 20 employees across Pennsylvania, Delaware and West Virginia throughout the summer months. Toolkits included face masks, signage promoting best practices such as social distancing, break-room protocol, elevator protocol, hand washing and the utilization of face coverings.

Businesses and other organizations can download all the materials sent to Highmark clients, as well as additional signage and resource guides, on the Highmark employer website at HighmarkEmployer.com completely free of charge. This website also features tips on how to successfully work from home.

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OCTOBER 2020 • mbabizmag.com

As part of the face mask initiative, Highmark wanted to involve small and diverse businesses that were reflective of the members that they serve, so the insurer collaborated with four Western Pennsylvania-based businesses to design and manufacture the face masks.

One such local business owner was Kiya Tomlin, who created a number of the designs on the masks exclusively for Highmark, so that people could feel safe and confident transitioning back into normal routines, while also being able to maintain a sense of identity with stylish and unique face coverings. “As we all know, the pandemic has created a lot of stress. Any little bit of joy that we can bring to our members is important to us,� explains Tom Fitzpatrick, senior vice president of Joint Administration Solutions at Highmark.

highmark.com

Fashion designer Kiya Tomlin sews a face covering in her studio in Etna, Pennsylvania. Kiya has created several designs that will appear on the face coverings distributed to Highmark members.

Support for EMS Providers

The back-to-work toolkits and face covering initiative came on the heels of Highmark’s donation of nearly 40,000 cloth face coverings to EMS providers during National EMS Week in May. By making this donation to first responders across Pennsylvania, Delaware and West Virginia, valuable personal protective equipment needed to keep front-line workers safe from COVID-19 could be preserved for direct patient care.

“EMS professionals have been on the front lines of the coronavirus pandemic since Day One. We owe them an immense amount of gratitude for their ongoing partnership, as we continue to serve our community.

It’s fitting that we can show our appreciation by providing them with face coverings that will allow for highgrade personal protective equipment to be preserved for when it’s needed the most,” stated Deb Rice-Johnson, president of Highmark Inc. “While more than 5 million people rely on Highmark for covering their health insurance needs, we are going an extra step to literally help

cover the faces of the professionals who are essential in caring for our communities’ emergency medical needs,” Rice-Johnson added.

Other Support and Resources

In response to the COVID-19 pandemic, Highmark has taken many other proactive measures through coverage expansions, increased options to access to care, support for its communities, providers and customers, and by providing resources to access help and information to ensure that its members, employees and communities are safe and can continue to receive care. Highmark expanded benefits to cover telehealth and inpatient, in-network COVID-19 treatment with no cost-sharing through December 31, 2020.

podcasts to assist in understanding issues surrounding COVID-19. The “Confronting COVID-19” podcast features information from experts on the signs and symptoms of COVID-19, how to stay healthy, coping with stress and anxiety, and how to make the most of social distancing.

Through its collaboration with providers such as AHN in western Pennsylvania and health systems in other communities, Highmark has actively supported COVID-19 testing, with a focus on underserved communities through mobile units. Highmark also committed $2 million in grants to food insecurity, safety net providers and COVID-19 relief organizations throughout Pennsylvania, West Virginia and Delaware.

To support those affected by the pandemic, Highmark dedicated a website (highmarkanswers. com) to answer questions and provide insight to the community, and launched a stream of

Shown here is one of the six face mask designs that will be sent to Highmark members throughout western Pennsylvania.

Health benefits or health benefit administration may be provided by or through Highmark Blue Cross Blue Shield or Highmark Choice Company, which are independent licensees of the Blue Cross Blue Shield Association..

mbabizmag.com • OCTOBER 2020

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ASSOCIATION SERVICES

IN PERSON AND LIVEO LIVEOnline nline:: WE’RE IN THE PEOPLE BUSINESS Coronavirus has changed the world dramatically, including the way in which we learn.

For the vast majority of the population, from schoolchildren and college students to business professionals, the new “normal” has emerged as a hybrid — a mix of in-person and online instruction. It’s an approach that the Manufacturer & Business Association (MBA), a regional leader in professional development training, has been quick to adopt, as well.

Today, the MBA offers a wide array of professional development and HR courses both in person and LIVEOnline to meet this growing demand, including its highly recommended leadership courses — Supervisory Skills, Leadership for Team Leaders and HR Essential Certification Series. The MBA also has enhanced its online learning offerings with classes tailored to timely teleworking topics, such as Coaching Employees Remotely, Applied Decision Making, and Managing Stress for Positive Results. Eight new classes, including two-hour courses such as Outlook and Workplace Civility, have been added as micro learning options, with many more specialized options to be rolled out.

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OCTOBER 2020 • mbabizmag.com

According to Tracy Daggett, PHR, manager of Professional Development Training Services at the MBA, adapting the traditional curriculum to the online format has allowed the Association to not only expand its offerings, but also provide interactive, engaging learning that MBA members have come to expect from its inperson courses. Microsoft Teams and GoToWebinar are both widely considered industry leaders in collaboration software programs and widely used by the MBA. “If there’s any good news in this pandemic, it’s that it has made our training department more versatile with even more offerings for our members,” Daggett explains.

“For instance, we have a demand from employers in the Pittsburgh market that don’t have the ability to come all the way up to our Erie or Cranberry locations. Now they have ability to join us in the comfort of their own home or their own organization.”

The mix of in-person and online provides more options for employers and employees to choose from too.

“I think it behooves us as an organization to have both offerings, both formats, to fit the needs of the wide variety of demands that we’re getting from our membership,” Daggett adds. “This is not a blip on the radar. I think this is something that our membership needs. They need more options not just from a safety standpoint, but also from a scheduling standpoint.

There are participants who have conflicts and need to make up classes and sometimes they’re just not available to come to the classroom to do it. Virtual offerings give them that flexibility to still complete the series but do it on their own time.”

MBA Computer and Digital Media Specialist Casey Naylon says the reception has been “overwhelmingly positive,” from area employers and members, with more than 2,500 people registering for virtual trainings and online events since April. “Our trainers really ran with the online training, and for them, it’s all about making it interactive and giving our attendees the best experience possible,” states Naylon.

Lisa Van Riper, general manager of MakerPlace in Erie, was one of the recent participants to utilize the MBA’s new LIVEOnline format. She attended three of the Leadership for Team Leaders sessions virtually half way through the series due to the sudden shutdown of businesses in March. “It was important to myself professionally to continue my leadership growth

“If there’s any good news in this pandemic, it’s that it has made our training department more versatile with even more offerings for our members.”

— Tracy Daggett, PHR, manager of Professional Development Training Services at the Manufacturer & Business Association

through the pandemic,” she says. “With my team working remotely, it was more important than ever to ensure I had a solid foundation of leadership best practices and tools to handle any situation.”

Van Riper says she was thankful that the MBA was able to adapt so quickly to offer online classes. ”Everyone learns differently,” she notes. “For myself, remote learning and working have always been part of my career. While you need to account for some glitches along the way, the MBA team did great at adapting, and the instructor was able to keep each session moving and engaged as if we were all in the same room. I was happy that conversations among the attendees were able to continue virtually. Being able to understand the different work environments and needs of each attendee is a critical aspect of learning from others.”

Once the lockdown restrictions were lifted, the MBA commenced its in-person offerings again in June. Heidi Boser, PHR, HR manager for American Refining Group, Inc., in Bradford, Pennsylvania, says the company resumed in-person, onsite training of the MBA’s Leadership for Team Leaders Series in late summer. She too would recommend the MBA training program based on ARG’s experience.

Boser is pleased with her MBA experience, and the array of meaningful training and instructors. Her organization began offering the Leadership for Team Leaders training to employees in 2019, and it was very well received. “Several of our employees have also attended training at MBA’s facility in Erie for Human Resources, Leadership and Supervisory Skills,” she says. “The MBA will continue to be a valuable resource to assist our organization with training needs.”

Daggett is confident in the MBA’s ability to assist with members’ training needs during the pandemic and throughout the recovery, as well. “The Manufacturer & Business Association Training Department has been working very diligently to be flexible to the needs of our members whether it’s waiting to get into the classroom or virtual, online meetings,” he says. “Whatever it is, we can work with them and meet the needs that they have.”

For more information about the MBA’s current training offerings, visit www.mbausa.org.

mbabizmag.com • OCTOBER 2020

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TRAINING @ THE MBA LEARN IT TODAY . . .

APPLY IT TOMORROW!

Harness the true potential of your workforce with more than 60 training programs to choose from! Visit mbausa.org for more information today!

Parker LORD Corporation Headquarters: Cary, North Carolina NWPA Operations: Erie, Cambridge Springs and Saegertown 1-877-275-5673 (ASK LORD) www.lord.com or www.parker.com

Stronger Together: Parker LORD Corporation In October 2019, Parker Hannifin Corporation (NYSE:PH), the global leader in motion and control technologies, completed its acquisition of LORD Corporation – a leading manufacturer of advanced adhesives and coatings, as well as vibration and motion control technologies. The strategic transaction creates a combined organization with strong materials science capabilities, electrification and aerospace product offerings that are highly complementary.

LORD will strengthen Parker’s portfolio of attractive margin

CO M PAN Y PR O FIL E

and high growth businesses, and significantly expand Parker’s materials science capabilities with complementary products, better positioning Parker to serve customers in growth industries and capitalize on emerging trends such as electrification and lightweighting.

Both Parker and LORD are strong organizations with rich histories, passionate team members, and winning cultures. For more than 100 years, Parker has engineered the success of its customers in a wide range of diversified industrial

and aerospace markets. For more than 95 years, LORD has worked in collaboration with its customers to provide innovative aerospace, defense, automotive, and industrial solutions. Together, these two great companies partner to expand our technology portfolio and strengthen our position as a global leader in engineered materials and products.

What made this deal so attractive to Parker is not only the complementary nature of the product lines but the skills and talents of the LORD team members.

Bringing the teams together is a natural fit, as both companies share a focus on safety, quality, customer experience, profitable growth and high performance. We know from experience that engaged team members are the foundation of Parker’s success and we are committed to providing the tools and resources needed to help all individuals thrive.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. Locally, Parker LORD operations are located in Erie, Cambridge Springs and Saegertown, PA. Parker Hannifin has other operations in Erie, PA and Union City, PA.

mbabizmag.com • OCTOBER 2020

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115TH ANNUAL EVENT | KEYNOTE SPEAKER

Retired U.S. Navy Admiral William McRaven will be the keynote speaker for the Association’s 115th Annual Event. He has been recognized for his leadership in both the military and academia and is also a highly acclaimed author.

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“It is exceedingly important to get up and get out of bed in the morning and have a routine. Have a routine that forces you to do something that will then motivate you to do to the next task and the next task. Making your bed is not a hard thing to do, but what it does is it puts you in the mindset: it cleans up your room; it cleans up your mind. It also teaches you that the little things in life matter.”

– Retired Navy Admiral William McRaven

RET. U.S. ADMIRAL WILLIAM MCRAVEN: TAKING COMMAND IN LEADERSHIP

Retired U.S. Navy Four-Star Admiral William McRaven is one of the most decorated and inspiring commanders in the United States.

He has overseen thousand of missions to keep our country and citizens safe, protecting our freedoms and liberties from threats around the world.

During his time in the military, McRaven commanded special operations forces at every level, eventually taking charge of the U.S. Special Operations Command. His career included combat during Desert Storm and both the Iraq and Afghanistan wars. He commanded the troops that captured Saddam Hussein and rescued cargo ship skipper Captain Richard Phillips from Somali pirates in 2009. McRaven is also credited with developing the plan and leading the Osama bin Laden mission in 2011.

McRaven is a recognized national authority on U.S. foreign policy and has advised Presidents George W. Bush and Barack Obama, and other U.S. leaders on defense issues. He currently serves on the Council on Foreign Relations (CFR), the National Football Foundation, and the Board of Directors of ConocoPhillips.

As the former chancellor of the University of Texas (UT) System, McRaven led one of the nation’s largest and most respected systems of higher education. As the chief executive officer of the UT System, McRaven also oversaw 14 institutions that educated 220,000 students and employed 20,000 faculty and more than 80,000 health-care professionals, researchers and staff.

According to his official biography, McRaven has been recognized for his leadership numerous times. In 2011, he was the first runner-up for TIME magazine’s “Person of the Year.” In 2012, Foreign Policy magazine named McRaven one of the nation’s “Top 10 Foreign Policy Experts.” In 2014, Politico magazine named McRaven one of the “Politico 50,” citing his leadership as instrumental in cutting though Washington bureaucracy. In 2015, he received the Intrepid Freedom Award for his distinguished service in defending the values of democracy. In 2016, McRaven was named the recipient of the Ambassador Richard M. Helms Award by the CIA Officers’ Memorial Foundation and, in 2018, he received the Judge William H. Webster Distinguished Service Award for a lifetime of service to the nation.

McRaven graduated from The University of Texas at Austin in 1977 with a degree in journalism and received his master’s degree from the Naval Postgraduate School in Monterey in 1991. He is the author of three books, including SPEC OPS: Case Studies in Special Operations Warfare and Make Your Bed: Little Things That Can Change Your Life and Maybe the World, based on his 2014 UT Commencement Speech that received worldwide attention. His third book, Sea Stories: My Life in Special Operations, released in May 2019, is a memoir full of inspiring and action-packed stories from McRaven’s life in the special operations world.

Here, McRaven talks with the MBA Business Magazine about his lessons in leadership and thoughts on navigating the challenges of the global pandemic. The interview has been edited for space. >

mbabizmag.com• •OCTOBER October 2020 mbabizmag.com

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Admiral McRaven, we are thrilled to have you share your thoughts on leadership with our members. As one of the most decorated U.S. commanders and a former university chancellor, you have a unique perspective to share. In your opinion, how critical is leadership to an organization’s overall success?

Leadership is the single most important thing to an organization’s overall success. Now, there’s a lot of things that come with that. The role of a leader, of course, is to get a task accomplished with the people they have available to them. A great leader has to be able to inspire, has to be able to manage, has to be able to get the resources necessary to get the job done, has to set the standards. There’s a whole lot that goes along with leadership. But, at the end of the day, if you don’t have a strong leader, if you don’t have somebody that can inspire and manage and pull a team together to get the job done, then your organization is not going to be successful. It’s that simple.

You have written several compelling books about leadership, including Make Your Bed: Little Things That Can Change Your Life ... And Maybe the World and Sea Stories: My Life in Special Operations. What do you believe truly defines a good vs. great leader and what qualities or skills must they have, especially in today’s economy?

I’m often asked, “Are great leaders born or can they be made?

Can they be trained in leadership?” And, what I found in my time in the military was, you can absolutely develop good leaders. The military does it every single day. They bring young men and women in from all corners of the United States. We teach them basic leadership, we give them the responsibility, we hold them accountable, and they learn really good leadership.

But I would offer that the great leaders are born. There is something about the great leaders that sets them apart from the good leaders. Great leaders can walk into a room, they can feel the room, and they have a connection with the people they work with. You can teach things like making sure

that leaders understand that they have to take care of the men and women who work for them, that they’ve got to lead by example, that they have to be men and women of great integrity and do things that are moral, legal and ethical. You can teach them all of those things, but the great leaders, I think, are born into it in — the sense that they have this emotional quotient that allows them to connect with the people who work for them.

Who do you consider to be some examples of great leaders?

Being a military man, I tend to look at a lot of the great wartime leaders. I have to start, actually, with George Washington. The fact of the matter is that the more you learn about George Washington, and he’s not a man without his faults, you understand all the things he had to overcome with the Continental Army and fighting, arguably, the finest army in the world at the time, the British. His ability to lead the men, to inspire them, to manage them, to figure out a way to marshal the resources, and then his pursuit of victory against the British, it is very difficult not to put him in the Pantheon of great leaders.

I would also put Ulysses S. Grant in that category. He was a terrible businessman, failed at a lot of things, and yet, because of his ability to inspire the men of the Union, he was successful.

You can put Lincoln in those categories, as well. I think he lost seven elections before being elected as the president, he suffered from depression, he was a horrible businessman and yet, he was able to inspire and manage and motivate people to work for him.

We can talk about Churchill, and I would put FDR in that category. Teddy Roosevelt, I’m a great fan of. So, there are a lot of folks out there. Again, primarily because I’m a military man, I have this tendency to focus on those, but obviously there are great leaders. You look at Nelson Mandela and this young gal Malala. She is just a remarkable young woman and has really risen to the top from the standpoint of her >

mbabizmag.com mbabizmag.com• •OCTOBER October 2020

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ability to show this kindness and forgiveness, and to motivate people to be better. These are the sort of leaders who we need to emulate.

Speaking of inspiring leaders, I wanted to give some context about how you were inspired in your youth. You recalled in your memoir Sea Stories that you were too small to be a standout football player, so you turned to track. One coach (Coach Turnbow) apparently called to encourage you to break the school record, which you did, and paved the way for you to pursue other goals, including your journey to become a Navy SEAL. How important is it to surround yourself with people who will push and propel you forward — whether it is a personal, professional or organizational goal?

I’ll start by saying that, once again, leadership has a lot about inspiration, and everybody, no matter who they are, can take a moment to inspire somebody who works for them or who they know from their church or other organizations. The story about Coach Jerry Turnbow, who you’re referring to, he was a high school football coach, and I was a track runner. I was coming on my very last meet, trying to break the school record. He called me at home the night before my last meet, and I didn’t even know he knew who I was. I mean, he was a football coach, and in the state of Texas, football reigns king, and the coaches were just incredibly respected.

He called me at home and said, “Look, I understand you’re trying to break the school record. You can do this. All you have to do is run hard. If you run hard, you can break this record.” Well, I was inspired by the fact that the coach reached out to me and that he would take the opportunity to call. I was fortunate the next night I went out and broke the school record, and I’m quick to point out that nobody really cared about that school record but me. The next year, a faster kid broke my record. But what it did was it told me that if I set a goal for myself, I could achieve it.

I decided at that point in time that I wanted to be a Navy SEAL, and I knew that if I set that goal, that I could achieve it,

because I had broken the school record. And the point I try to make in the chapter in the book, Sea Stories, is that one phone call probably changed my life, or did change my life, and I’ve been fortunate in my career to have touched the lives of thousands of other people.

This is the nature of inspiring people. One phone call, one pat on the back, one kind word can change somebody’s life in ways that you’ll never know. Coach Turnbow didn’t know about that until 45 years later, when I called him after the bin Laden raid, to thank him for that small gesture he had made.

Your 37-year military career was marked by several high-profile missions, including your leadership role in Operation Neptune Spear, targeting al-Qaida leader Osama bin Laden in 2011. Tell us about those moments right before the mission when it was just you and your SEAL team. What did you say to them at that critical time?

I would offer that it wasn’t as dramatic a moment as I think people believe it might have been because we had a mission to do, and when you have a mission to do, you get very businesslike. Again, there are moments, and I had those moments to hopefully inspire the men that were going to do the mission. One was in the final briefing that they did for me. So, before any large mission, the team comes to brief the commander, myself, and we spend three hours or so going over every minute detail of the brief. We did it the night before the mission, and when the briefing was all through, it was a hundred and some odd people in a very large hangar, because it was all the support personnel, et cetera.

But for the guys who were going on the mission, I told them the story of “Hoosiers,” starring Gene Hackman. It’s a story of this small-town basketball team in 1954 that goes to the state championship. These young kids have never been on the big stage. The next thing you know they’re in Indianapolis and they were about to play in this huge indoor arena. Gene Hackman gets onto the parquet floor, and he has somebody measure the length of the court. And he says, “How long is it?” And the kid says, “It’s 94 feet.” As he measured the >

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height of the basket, he says, “How high is it?” The kid says, “It’s 10 feet.” And then, Gene Hackman turned to these young kids who’ve never been on the big stage, and he said, “This court is exactly like the court you played in at home, just play your game.” So, that was my broader message: “Look, all you guys have been on missions like these hundreds of times. All you have to do is do what you always do. Play the game the way you know how to play, and you’ll be fine.”

The night of the mission, as the guys were literally getting ready to get on the helicopter, I walked over to the SEALs as they were making final preparations. I called them together, and I hadn’t given it much thought, frankly, until I was literally walking over to where they were, and I just turned to them and said, “Look, since 9/11, every one of you has dreamed of being the man to go on the mission to get bin Laden. Well, this is the mission, and you’re the men, so let’s go get bin Laden!”

When you knew the bin Laden mission was a success, what went through your mind?

When I got the call from the Ground Force commander that they had gotten bin Laden, there was not a lot of rah-rah going on because I still had to get the guys out of Pakistan. I mean I was glad that they thought it was bin Laden, but my concern was getting the men home safely. The Pakistanis were starting to mobilize and put planes in the air, so we had business to do. When they finally got back across the border of Afghanistan and I knew they were safe, that was a moment of relief.

I don’t think that it truly hit me until months later. I think it was probably in November of that year that I went to New York City for a law enforcement event, 2,000 of New York City’s finest. It’s not that I didn’t understand the historical significance or intellectually understand the magnitude of the mission that night, but emotionally, I don’t think I fully appreciated it until I was in New York City and really saw the impact from the people that lived there when 9/11 happened.

The raid and death of bin Laden made headlines around the world, but you have commanded thousands of other missions, including commanding the troops that captured Saddam Hussein and rescued cargo ship skipper Captain Richard Phillips from Somali pirates in 2009. In your opinion, what have you learned about the value of teamwork, resilience and never giving up?

The first thing about teamwork is, and as a leader you have to understand, it’s not about you. It’s never about you. It is about getting the mission done, and that requires the team to get the mission done.

What separates the good leaders from the great leaders, or even from the bad leaders is, again, how do you inspire and motivate and marshal the resources and get the mission accomplished? You don’t do that by yourself. You do that with a team. No success I ever had in my life was all about me. It was about people who were helping me accomplish something. Whether that was success as a family, success in the military, success as a chancellor, it was always about all the people who I had surrounding me, and that’s what leaders have to understand.

A leader, I think, has to be strategic. A leader has to be visionary, but a leader also has to understand that it is the rank and file, the employees, the men and women who work for you that get the job done. That’s it. You can’t do it without them. I often talked about the little rubber boat we had in SEAL training, and the one thing you learn about the little rubber boat when you’re paddling it is, I don’t care if you’re the biggest, the strongest, the fastest, the smartest SEAL around, you can’t paddle it by yourself. You have to have other people in the boat helping you paddle, and that’s the same way with leadership.

The thing about leaders, as I talk about Grant, Lincoln, Washington and Churchill, these were men, and there are an equal number of women, who just don’t give up. If you’re trying to do a hard task, it’s hard probably because people before you gave up, and the real leaders are the ones who >

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push through the adversity to achieve their goal, and that is an important part of leadership.

What has been the hardest lesson you’ve learned, especially given the many military men and women who have paid the ultimate sacrifice for their country? How proud are you to have led such heroes?

Well, you said it. They are heroes. I have, and this is not false modesty, I’ve never considered myself a hero. I like to think I’m a good officer and that I was a good officer in Iraq and Afghanistan, but make no mistake about it, I don’t equate to the heroes that I’ve spent time with, certainly not those who gave the ultimate sacrifice. I mean, those are true heroes.

They are the ones that went forward in the face of battle and paid the ultimate price. And I can tell you, it was the honor of my lifetime to serve with them.

Your career journey has extended well beyond the military into academics. As a former chancellor at the University of Texas (UT) System, you led one of the nation’s largest and most respected systems of higher education, including 14 universities and health institutions across the state. How important were your military leadership skills to your position at UT? Leadership is fungible. In the case of the military, we had what we refer to as subordinate commanders, so when I was a four-star admiral, I had three-star admirals and generals, and two stars and one stars that worked for me. They were subordinate commanders. My job as the four-star was to make them successful. You make them successful by setting standards, giving them goals, giving them the resources to do the job, and then letting them do the job.

When I became a chancellor, it was the same thing. I had 14 institutions. I had the University of Texas at Austin, which was one of the bigger ones. I had MD Anderson Cancer Center, which is the No. 1 cancer center in the world. And then some colleges in smaller regional areas. But in each case, my job was to help make them successful. So, the leadership skills I had as a four-star transitioned perfectly to being the chancellor.

Now, I had to come in and learn the organization. I had to learn about academia, and I had to learn about health care, but I had great people. It had nothing to do with Bill McRaven, it had to do with the great folks that were on my staff, the PhDs and the MDs and the lawyers and the support personnel that were part of my chancellor staff who helped me understand how things were done and helped me do the business of running the university system.

What did you learn about yourself when it came to shifting from the military world to the academic world?

It wasn’t as dramatic as people think. When I was in the military, I was leading men and women to accomplish a mission. When I was a chancellor of the University of Texas System, I had these great young men and women, both who were faculty members and students, and my job was to help them get educated or, in the case of health care, get them the care that they needed. So, having a mission, and this gets back to the similarities, if you will, between the military and running the university system, was in both cases, I had an honorable noble mission. One was the defense of the nation, and one was educating the men and women of Texas and elsewhere.

When you have a great mission, you can get up every morning and be excited about it. When you have great people that are working for you, again, you can rely on their leadership skills, their management skills to help get the job done. As long as I had a good mission, I was happy in my work, and I loved my time as chancellor.

Our organization holds a Manufacturing Day celebration each year. We try to influence and educate students about careers in manufacturing. How valuable are skills, experience and education when it comes to developing successful leaders?

I think you have to have all three. But let me offer that, I think experience may be the single most important thing you have to have to be a great leader. You certainly need to have a certain skill set. You need to have education and training. All of that is important. All that is critical. But if you don’t have >

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IMC has provided us with excellent service since our relationship began in 1999 and has performed admirably for MFG in every respect.

Richard Morrison, President/CEO Molded Fiber Glass Companies 2177 Teammates, Fiber Glass Reinforced Plastics IMC continues to provide exemplary service and constantly monitors our business to ensure that our Company is well protected. It is nice to have such a responsive service provider that is always on the ball.

Stephen M. Sada, Secretary/Treasurer Channellock, Inc. 359 Employees, Hand Tool Mfg. IMC personnel are both professional and knowledgeable in all areas of risk management. They go the extra mile to insure comprehensive coverage with competitive pricing.

Dave Tullio, President Custom Engineering 144 Employees, Contract Manufacturing, Fabrication, Machining, Heated Platens IMC has been an essential partner in handling the complex insurance requirements that VNET encounters in the technology and telecommunications industries. IMC’s strong relationship with the major insurance carriers allows VNET to get comprehensive answers to complex questions quickly.

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Joel Deuterman, President / CEO Velocity Network 75 employees, Managed IT, Security, Fiber Optic Internet, and Telecommunications Provider

IMC has done an excellent job in handling our insurance needs across the board, especially as our Company has evolved. Given the constantly changing insurance market, we rely on their experience and expertise to bring us the best possible options in insurance coverage as well as keeping us current as to any new products that might be beneficial to our Company. IMC’s service level, as well as that of the carriers selected, has far exceeded our expectations.

Patrick J. Kloecker, Controller Port Erie Plastics 367 Employees, Plastic Injection Molding IMC has been our insurance partner for over 25 years and continues to provide professional guidance for our insurance needs. They always go the extra mile and look out for our best interest.

Debbie Mills, Financial Assistant Ridg-U-Rak, Inc. 329 Employees, Manufacturer of High Density Storage Rack and Specialized Rack Systems IMC consistently provides us quality, personal service with world-class resources that support our growth, both domestically and internationally.

Michael J. Dzurik, Vice-President Finance/CFO Plastek Industries, Inc. 2376 Employees, Plastic Injection Molding, Tool & Die Mfg.

For over 20 years IMC professionals have exceeded expectations proactively and reactively. Their knowledge and integrity is world class.

Scott P. Kalmanek, Secretary/Treasurer/CFO Joy Cone Co. 1100 Employees, Bakers of Cake, Sugar and Waffle Cones When it comes to insurance…we feel we finally have a company which actually analyzes every year what we need…versus one that just rubber stamps an updated old policy and wants us to play golf.

You have consistently provided excellent service for both our domestic and foreign operations. We value your professional advice and support.

Richard Merwin, Chairman of the Board Eriez Manufacturing Company 883 Employees, Magnetic, Vibratory and Metal Detection Solutions

Jay Baker, President Jamestown Plastics, Inc. 113 Employees, Custom Thermoforming and Packaging The professionalism and level of attention to detail of IMC far exceeds our expectations.

Since March of 2000 IMC has been delivering to Jamestown Container Corporation what they promised, “SERVICE BEYOND EXPECTATIONS”.

We have found their knowledge, expertise and follow through to be unmatched in the industry; truly a world-class organization.

Peter J. Morgante, Treasurer Hope’s® Windows, Inc. 193 Employees, Manufacturer of Custom Steel & Bronze Windows and Doors IMC personnel are extremely knowledgeable and an excellent resource in all areas of business risk management.

Richard Weimer, VP of Finance Jamestown Container Corporation 364 Employees, Serving all your Packaging Needs

Raymond P Seth, Treasurer Greenleaf Corporation 412 Employees, Ceramic & Carbide Cutting Tools

YOU ARE KNOWN BY THE COMPANY YOU KEEP The team at IMC is an essential part of our team at ISM. They provide value above measure in regards to our property and liability insurance needs.

James J. Rutkowski, Pres.

Industrial Sales & Manufacturing 139 Employees, Machining, Fabrication, Assembly, Testing and Finishing of Machined Products IMC went the extra mile to learn the intricacies of our business and needs, and always answers the phone no matter the hour. It is easier to sleep at night knowing the IMC team is protecting us.

Brian Robbins, President MidWest Materials 58 Employees, Carbon Flat Rolled Steel Processer and Distributor

IMC has provided insurance consultation to Great Lakes for over 20 years. Their team is responsive and knowledgeable. IMC has been a tremendous asset to Great Lakes in regards to risk management both domestically and internationally.

Rob Lowther, Executive VP Great Lakes Case & Cabinet Co., Inc. 205 Employees, Manufacturer of Data Center Thermal Management Solutions

I’ve been impressed with the wealth of knowledge and high level of customer service that you folks provide.

Ron Guerra, P.E., President LEWCO, Inc. 220 Employees, Manufacturers of Material Handling Conveyors & Process Heating Ovens IMC takes the time to understand our risk management needs. More importantly, they take the time to implement solutions.

Pete Huggins, President Iten Industries 116 Employees, Manufacturer of Thermoplastic and Thermoset Stamped, Molded, and Machined Plastic Parts We feel very fortunate to be doing business with IMC and consider them to be an extremely reliable and highly trusted business partner. They bring a level of professionalism, industry knowledge and subject matter expertise that is greatly valued by our company. Insurance and business risk can be difficult and complex areas to understand and manage, particularly for a chemical manufacturing company of our size. IMC has worked hard to educate us, to gain a keen understanding of our business and to help us craft an insurance and risk management strategy that has been both effective and affordable. And, after several years as a strategic partner, they remain engaged in our business and sincerely focused on customer satisfaction.

Bradley J. Westfall, President ASHTA Chemicals Inc. 100 Employees, Manufacturer and Marketer of Potassium Based Chemical Products

IMC has been providing our property casualty risk management solutions for more than a decade.

The IMC team has tremendous depth in experience, knowledge and contacts with relevant experts.

They have brought value as an integral part of our risk management program to include plant inspections, disaster planning initiatives, coordination of global policies. They understand the subtle details which insure that insurance will work as expected while keeping the cost under control.

Your service is outstanding. Your representation of our interests with the various companies has likewise been excellent. We continue to be very pleased with all aspects of our relationship with IMC.

Bob Benton, Global Controller Kurt J. Lesker Company 422 Employees, Manufacturer Vacuum Deposition Systems and Components

Jason Steiner, CFO Morris Coupling Company 137 Employees, Pipe & Tube Couplings, Pipe Bending & Fabrication

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the experience, then a lot of times, the decisions you make may not be based in a real-world situation.

What I found in my time in the military was there were a lot of, particularly after 9/11, officers who had been classically trained, if you will — trained at the war colleges, trained at the academies. They’d read all the information about how to fight strategic wars. But the ones who have actually been there, who had been “in the foxhole,” who have been dirtied and bloodied, who had really been with the villagers in Iraq and Afghanistan, they have a different perspective. They were actually much better at making decisions than just those folks who had been trained or educated.

Now, the best of all was, of course, the ones who have been trained and educated and had the right skills and had the experience. But if I had to pick one skill, training/education, and experience, I’d take experience.

When you left UT, you disclosed that you suffered from health issues (chronic lymphocytic leukemia). How did that impact you in rethinking your future, especially for someone who is used to being a leader?

The thing about being in a combat zone is you realize how fragile life is, and you learn to control your emotions and control your fears in a combat zone because every day that you get on a helicopter and you’re flying, you’re flying through rugged mountains, you’re getting shot at, you know that something bad can happen to you. You learn to control your fears. You have to. When the potential for something bad happening is out there every day, if you were afraid of that every single time you stepped out of your hooch, your quarters, then you’d never get anything done.

But when all of a sudden you think you have conquered all of this and you’ve learned to function well in a combat zone, then the next thing you know, you have something insidious like cancer that you don’t necessarily have a good handle on.

You don’t know how to control it. You’ve got to, again, find the experts, which I did. The experts give you the options for how you’re going to move forward. You build a plan for how you’re going to do that. You have faith in the plan. And it’s like anything else, it’s a mission now.

When you first get the diagnosis of cancer, it scares the hell out of you. And then if you’re like most people, you’ll say, “Okay, now I got to get all the facts, and I’ve got to figure out what my options are, and I’ve got to build a plan. And now we’re going to execute the plan.” And that’s what we did, and fortunately, mine’s been fairly well in check since my treatment back in 2017.

Speaking of impact, we are now living in a very different world in 2020. What did you learn from your experiences that can help our membership as they confront one of the biggest threats to their survival as they face an invisible enemy in COVID-19?

Here’s what I would offer to your members, is you have to build a plan that takes into account the worst-case scenario.

We always say in the military, hope isn’t a strategy. And I see a lot of people nowadays that are banking on hope as their strategy, and they’re building their plan around hopes that may not appear.

If we hope that there’s going to be football in the fall or that all the kids are going to go back to school in the fall or that, miraculously, this COVID is going to go away, that’s not a good strategy. So, what you have to do is you have to say, “Look, here’s where we are. We’re in a difficult situation. Let’s build our future right now based on the facts that we know.

Let’s not just make the assumptions that things are going to get better. When they get better, then we can be in a better position to do something about it, but for right now, let’s face the realities. Let’s build a plan to deal with the realities first. If things get better, then it’ll be easier to adjust.” >

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Throughout the pandemic, it has been uplifting to see so many Americans come together to support our frontline workers and medical personnel. In fact, many of our members have donated personal protective equipment to help them and our communities in these challenging times. What would you say to these unlikely “heroes” for their contributions?

They’re not unlikely heroes, they’re heroes, period. I mean, a hero is somebody who steps up in the middle of a crisis, who steps up when things are tough, who steps up when things are dangerous, and does their job. Because when you do your duty, it is an incredibly unselfish act, because it has an effect on all the people around you. The fact that these health-care workers are still coming into the hospitals in spite of the threat from the COVID, the fact that the delivery people are still out delivering food so the rest of the world can stay safe, these are our incredible heroes, and they should be so recognized.

COVID has made us recognize and appreciate these kind of average, everyday people who have an incredible role to play in our society, but it also has brought the community together in a way. You talk about the people who are providing money for charities, the people who recognize when somebody can’t pay their bills and how they’re helping, the people who are building PPE when their normal manufacturing requires them to do something else, this is the best in America, stepping up when times are tough. It is what we do very well as a nation, and in spite of all of the challenges that we’re having with the social upheaval, with COVID, we are seeing, in many cases, the best of America.

In your 2014 commencement speech at the University of Texas at Austin, you shared the 10 lessons you learned from basic SEAL training to help graduates move forward in life. In fact, you’ve famously said that one of the little things that you can do to change your life is making your

bed, the first task of the day. How important is that thinking today?

It is exceedingly important to get up and get out of bed in the morning and have a routine. Have a routine that forces you to do something that will then motivate you to do to the next task and the next task. Making your bed is not a hard thing to do, but what it does is it puts you in the mindset: it cleans up your room; it cleans up your mind. It also teaches you that the little things in life matter.

If you do the little things well, then you’ll do the big things well. So, not only just make your bed, but make it well. Be proud of making your bed, and then, again, I think it gives you a little bit of inspiration to start your day off right. I think it is helpful, and I hope whether it’s making your bed or whatever people do as a matter of routine, I think in the midst of a COVID calamity that we’re in, having a routine is important.

Is there anything else you would like to share with our membership that you believe will help inspire them and their teams?

The last thing I would leave them with is, they ought to be hopeful, and I don’t want to sound like I’m speaking out of both sides of my mouth. When I say you need to plan for the worst case, because I think every business should plan for the worst case, you should hope for the best case. And I think we have a lot of reasons to be hopeful.

We have now lived through months of this, and Americans are settling into a new way of life. Businesses are adapting, the government, to some degree, in some areas is doing what it should. We’re going to get through this just fine. It may be a long haul. We need to steel ourselves for the fact that it might be a long haul, but the right people, the health-care workers, the delivery folks, the manufacturing people, as long as they continue to do their jobs, we will come out of this stronger than when we went into it.

For more information about the MBA’s Annual Event, visit www.mbausa.org.

mbabizmag.com mbabizmag.com• •OCTOBER October 2020

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Partnering with the right dental carrier can do more than create healthy smiles. It can help keep your business on solid ground.

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Hoffman Industrial Company 1510 Irwin Drive Erie, PA 16505 814/452-2698 hoffmanindustrial.com

Hoffman Industrial Co., Starlite Group Inc. Ready for Your Next Industrial Project Hoffman Industrial Co. continues to grow and expand its business and services. The company merged with Starlite Group Inc. and became the U.S. distributor of the OX Self-Propelled Trolley.

Hoffman Industrial Co. In business since 1846, Hoffman Industrial Co. has the unique distinction of being the oldest rigging and machinery moving company in continuous operation in the United States, as well as the oldest of any company on record in Erie, Pennsylvania.

Whether it is a total disassembly of a machine, a reassembly in anther facility or simple machine installation, Hoffman has the experience to provide a safe productive solution to almost any customer need.

Proud of its rich history and tradition, Hoffman has grown to become a premier rigging/machinery moving company. With modern equipment, industry specific trained workforce and proper insurance credentials for its industry, Hoffman Industrial is ready for your next rigging project.

Starlite Group Inc. Starlite Group Inc., located in a 15,000-square-foot building in Meadville, Pennsylvania, offers sales and service of new (Sharp, Willis, Supertec and Trak aka Southwestern Industries) and used machines.

Starlite’s machine rebuild and retrofitting services include mills, lathes, grinders, partial and complete overhauls, Bridgeport head rebuilding, repainting or custom painting, mechanical and electrical repairs, and emergency services.

Starlite Group Inc. 246 Race Street Meadville, PA 16335 www.starlitegroup.com Art Hammond is the president and owner of Hoffman Industrial Co./Starlite Group Inc.

“Hoffman Industrial can now offer millwrighting, machine disassembly and assembly to its rigging service, a true turn-key rigging/machinery operation. In addition, we will increase Starlite’s rigging/machinery moving capacity, establishing Meadville’s first local, fullservice rigging operation.”

CO M PAN Y PR O FIL E

The merger will include providing equipment onsite in Meadville to handle larger rigging projects that were beyond Starlite’s capabilities in the past.

OX Self-Propelled Trolley In 2020, Hoffman Industrial Co. Introduced the OX Worldwide Self-Propelled Trolley to the U.S. market. This technology has been successfully used throughout Europe and is now offered in the United States by Hoffman Industrial Co, the exclusive U.S. distributor.

The self-propelled trolley is a game-changer in the rigging, crane, machine moving, industrial warehousing and material handling industries. It offers small footprint, 360-degree maneuverability, with remarkable capacity for the price.

Capacities are available from 30 to 200 tons. The OX Trolley moves loads, by remote control, in a

tight diameter and has a hydraulic cylinder that raises, lowers loads and rotates 360 degrees.

Visit www.hoffmanindustrial.com and its Self Propelled Trolley Page for videos and specs.

One Company, Expanded Services The combined company plans to expand its customer base and marketing reach offering the following sales and services: • Rigging/Machinery Moving • Millwrighting/MillWrite software • Repair, rebuild service of all brands of machine tools • Warehousing • U.S. distributor of OX Self Propelled Trolley • New machine sales (Sharp, Willis, Supertec and Trak referrals) • Contract machine maintenance Whether you are a small, medium or large company with single or multiple machines located locally or out of state, Hoffman Industrial Co./Starlite Group Inc. is ready for your next industrial project.

Starlite’s state-of-the-art facility and highly trained service technicians will get the job done right.

They are experts at machine rebuild and retrofitting services. The facility also includes an inhouse fully powered showroom.

“The fit and synergy is perfect,” says Art Hammond, president of Hoffman Industrial.

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Physical distancing Expedited check-in After several months of immersing ourselves in the battle against COVID-19, the progress we’ve made wouldn’t be possible without all of you.

I’m truly in awe of and thankful for the dedication shown by our health care professionals during the crisis who tirelessly care for patients and come to work every day to keep our hospital strong. They say a hero is one who runs toward danger, not away from it.

I’m humbled to be a part of this team.

I also want to extend my heartfelt thanks to everyone involved in the fight against this pandemic — all the individuals in our community who have altered their lives to help slow the spread.

We have made a difference. Together.

Today, we continue to serve patients through our emergency department. We are resuming necessary procedures and office visits while ensuring precautions are taken for patient safety. If you or a loved one has plans to visit soon, you can rest assured we’re focused on providing a safe and secure experience as we navigate the new normal here at Saint Vincent.

Chris Clark, DO, MHA, President, Saint Vincent Hospital

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OCTOBER 2020 • mbabizmag.com

Expect quicker check-in and less time spent in the waiting room.

Prescreening can be done online or over the phone, along with registration via phone from your car once you arrive.

Less crowded waiting rooms We’ve removed chairs in order to help patients to remain 6 feet apart from one another. We are also carefully scheduling appointments to decrease patient traffic and mitigate congestion.

Visual distancing markers Our hospitals have installed visual reminders to allow adequate personal space between you and other patients.

AHN.org/coronavirus

Increasing patient safety across the network.

Cleaning & sanitizing Protective gear Our hospital staff is required to wear face masks at all times. Per state guidelines, patients must also wear protective face coverings in public spaces. Cloth masks are acceptable, as long as they cover your nose and mouth.

Safe visitation policies We understand the comfort of family and friends is important to our patients — whether here for a quick procedure or extended stay. Currently, we still have some visitor restrictions in place to keep our patients as safe as possible.

Please know our clinical teams are meeting regularly and updating our policy to reflect the most current conditions.

Around-the-clock disinfecting

We’re here for your health

We’ve ramped up our cleaning and disinfecting efforts — especially in patient environments — and only use hospital-grade approved cleaning supplies.

Since there is no end date for the virus, it’s important that you feel comfortable keeping medical appointments, visiting specialists, and coming to the hospital in the event of a health care emergency.

Like always, early detection and treatment improves our ability to provide you with the most comprehensive and effective care.

Smarter scheduling By scheduling more time between appointments, we’re able to conduct thorough cleanings of exam rooms after each and every patient. Time is allotted to allow surfaces to dry and rooms to “breathe.”

For help navigating how to safely get employees back to work, contact Saint Vincent Occupational Health at 814-452-7879.

Plexiglass barriers As an additional line of protection where close contact is unavoidable, clear plexiglass partitions have been strategically placed in certain reception areas and other patient touchpoints.

Our procedures and policies during COVID-19 will adapt as we continue to ensure the health and safety of our patients.

Not every location has implemented these procedures.

mbabizmag.com • OCTOBER 2020

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INNOVATION IN WATER MANAGEMENT

PROCHEMTECH PROVIDES

Since 1987 ProChemTech has been developing the cutting edge technologies in water management that has made us a leader in the industry.

• Engineered Systems Need replacement equipment or a water new system?

Let us help.

ProChemTech understands that every business is different and recognizes that unique problems require individual solutions.

To achieve this, we provide both chemicals and equipment.

We’ll spend time investigating the customer’s specific problem and combine our expertise in chemistry, systems design, and engineering to develop an optimized and economical water management program. And if the solution doesn’t yet exist, we’ll work to invent one!

As a Pennsylvania-based business, ProChemTech knows what PA manufacturers need in their water and wastewater management programs. We make all of our own chemicals and a lot of our equipment: this ensures that the quality is high and costs are local. ProChemTech’s innovative green solutions are considered standards in the field of water and wastewater management. We believe in the philosophy of “reduce, reuse, recycle” and have worked to develop solutions for cooling towers and boilers that not only reuse and recycle water, but that also reduce operating costs.

CONTACT US: Visit our website to learn more.

Call: (814) 265-0959 Email: Prochem@Prochemtech.com Website: www.prochemtech.com

• Chemical Systems Let our unique chemistry solutions save you time, water, and money.

• Research & Development Need something different?

Let us solve your factory’s unique problem.

Our patented water treatment technology reduces cooling tower water use, utility costs, reduces maintenance demands, and is environmentally friendly.

MAIN CORPORATE OFFICE AND EAST COAST HEADQUARTERS

WEST COAST MANUFACTURING AND HEADQUARTERS

51 ProChemTech Drive PO BOX 214 Brockway, PA 15824

2475 Dallas Ave Apache Junction, AZ 85120

For Those Who Lead Edinboro University has been advancing the region for more than 160 years—working with students who are ready to learn, ready to work, and ready to succeed. It starts with innovative programs developed hand in hand with employers that prepare students to meet the demands of an ever-changing workplace.

And it extends well beyond the classroom. Our students prepare for careers through opportunities for hands-on learning, collaborative research and internships.

Edinboro is keenly focused on student success and ensuring that our students are prepared to achieve their goals and exceed their own expectations.

Edinboro.edu

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OCTOBER 2020 • mbabizmag.com

America

EXECUTIVE LEADERSHIP SPOTLIGHT

leading

from the

LCS EXECUTIVE TEAM

heart

Leadership Matters Since 1986, Lakeshore Community Services has been providing exceptional care and supportive services for individuals living with intellectual disabilities and those struggling with persistent mental illness. Lakeshore is committed to excellence through dynamic leadership and a team of dedicated staff.

Donna Carlino, CFO Alan Benson, CEO Jennifer Rinderle, COO Our leadership team is dedicated to fiscal responsibility, top notch quality care and compassion-oriented services that allow the people we serve and the staff who work for us to reach for and achieve their personal dreams and aspirations.

To learn more about Lakeshore Community Services and our programs, please visit LakeshoreCS.org.

814-456-9962

MBA LEADERSHIP

2020-2021 MANUFACTURER & BUSINESS ASSOCIATION BOARD OF GOVERNORS Executive Committee Chairman Mark Raimy

Vice Chairman Steven Jones

Treasurer Kathy Jones

Non-Manufacturing Representative Colleen Moore-Mezler

President and Chief Executive Officer Welders Supply Company

Executive and Business Planning Manager Wabtec Corporation

President Ron Jones Hardwood Sales Inc.

President and Chief Executive Officer Moore Research Services

Immediate Past Chairman Mike Mankosa

Executive Vice President of Global Technology Eriez Magnetics

Board Members Debbie Uht

President Professional Communications Messaging Service, Inc.

Jim Greenleaf Chief Executive Officer Greenleaf Corporation

Mark Rose

Director, Aerospace & Defense Operations NVH Division Parker LORD Corporation

Message from the Immediate Past Chairman It has been an honor to serve as your chairman over this past year. Although we are facing unprecedented challenges and uncertainty due to the COVID-19 virus, I am confident that the Erie community will recover and rebuild our businesses and our economy.

The MBA and its Board of Governors understand the challenges faced by our members. We will continue to adapt and respond to your needs with robust programming and services to help your operations persevere. We are open for business — and we are here to help you.

I would also like to congratulate Mark Raimy on his appointment as chairman of the 2020-2021 MBA Board of Governors. Mark is an exceptional businessman and he will be a strong leader during his term as the MBA chairman. He is joined on the Board by a visionary group of leaders who are all equally qualified and committed to moving the MBA and its membership forward.

I am extremely proud of our MBA Board and membership for their endurance and unity during the past several months. Let’s keep safe, work together, and continue to help others in our community.

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Mike Mankosa, Executive Vice President of Global Technology Eriez Magnetics

Meet the New Board Members Kyle Blakeslee

Jon DeArment

General Manager Urick Ductile Solutions

President and Chief Operating Officer Channellock

Kyle Blakeslee is general manager of Urick Ductile Solutions, a ductile iron foundry located in Erie. Urick has about 110 employees and is part of the Emerson Electric Corporation, a Fortune 500 company headquartered in St. Louis, Missouri.

Jon DeArment is president and chief operating officer of Meadville-based CHANNELLOCK®, where he has worked for more than 20 years. As president and COO, he is proud to be part of the fifth generation that’s helping to lead the family owned company.

Blakeslee has been with Urick for four years and oversees all aspects of the business including manufacturing, sales, finance, engineering and human resources. He started his career as a manufacturing engineer and has served in various management roles including engineering, operations and sales. He previously held positions at Snap-tite, Bush Industries and Composiflex.

DeArment began his career at CHANNELLOCK® working in the plant during summers while on break from college. Over the years, he worked his way through different areas including maintenance, the machine shop, human resources, sales and marketing, and the manufacturing section of the business. He served as vice president of Manufacturing and Engineering before becoming president and COO in 2014.

Blakeslee is a graduate of Penn State University where he earned a B.S. in Mechanical Engineering.

DeArment earned a Bachelor of Science in Business Management from Gannon University. He also graduated from the Bell Leadership Institute’s Master’s in Leadership Program. He was awarded the 2016 Gannon University SBDC Presidents Award and was a 2017 Pittsburgh Smart 50 Award honoree. He serves as the vice president for the Hand Tools Institute Board of Directors.

Jana Goodrich

Jeff Plyler

President and Chief Executive Officer Seaway Manufacturing Jana Goodrich is president and chief executive officer of Seaway Manufacturing in Erie, which manufactures and sells premium replacement windows, patio doors and sunrooms through specialty home improvement dealers in 18 states.

Goodrich’s career includes sales for Xerox, as a systems engineer with IBM, owner of Executive Education Services consulting in management, marketing and professional development, and as a consultant and instructor at Penn State Erie. At Behrend, she taught courses in management, marketing, helped develop the Interdisciplinary Business and Engineering program, and directed Behrend’s annual “Business Bridge.”

Goodrich was honored with the Penn State University Alumni Fellow award in 2018. She serves on the Black School of Business Executive Council and Council of Fellows, and advises many projects.

Goodrich has served on the board of numerous Erie nonprofit organizations and is a board member of two national organizations, the National Glass Association and the National Sunroom Association. Goodrich received her B.S. in Economics from Allegheny College and an MBA from Penn State.

President and Chief Executive Officer Plyler Enterprises Jeff Plyler, who previously served on the MBA Board from 2014 to 2017, is the president and chief executive officer of Plyler Enterprises, Inc. (Plyler Entry Systems locations in McKean and Hadley, Pennsylvania, Overhead Door Company of Jamestown, New York, and Tri State Door, its wholesale operation in McKean).

Plyler Overhead Door Company was founded in 1967 by Jeff’s father, Ernest Plyler. Jeff worked evenings, weekends and summers while in school and, upon graduation in 1978, joined the company full time. In 1979, they hired their first full-time employee, and the company started to grow from there.

In 1994, Jeff purchased the company from his father, and Ernest retired.

Currently, Plyler Enterprises employs 55 people throughout the operation.

The company services both residential and commercial customers, offering garage doors, openers and accessories, entry doors, garage door screens, retractable awnings, patio doors, windows, loading dock levelers, restraints and equipment, as well as hollow metal doors, frames and hardware. In addition to the MBA, the company is a member of the Builders Association of Northwestern Pennsylvania and the International Door Association.

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VIRTUAL

SAVE THE DATE! The Manufacturer & Business Association’s 7th Annual MFG Day Event is going “virtual” – where our mission to inspire, engage and attract the next generation of manufacturers continues!

• Change the perception of modern MFG careers.

• Reaffirm the United States as a leader in MFG education.

• Reinforce a higher level of technical job skills training.

WEDNESDAY, OCTOBER 14 10 A.M. WELCOME! Learn about the importance of MFG DAY and why our mission to inspire the next generation of manufacturers is so critical!

KEYNOTE SPEAKER

MAKE THE MFG CONNECTION! With more than 2,000 students, teachers and administrators from 35 schools expected to participate from across Pennsylvania, this year’s one-hour “virtual event” is one you won’t want to miss!

(20 minutes)

NASA ASTRONAUT COLONEL MICHAEL FINCKE

Test Pilot, First Starliner Crewed Flight Colonel, USAF, Retired

REGISTER TODAY: Visit mbausa.org, click on the banner ad with MFG DAY link!

DAYS IN SPACE: 381 SPACEWALKS: 9 BORN: PITTSBURGH, PA

DOWNLOAD THE MFG DAY APP! DOWNLOAD THE MFG DAY APP to access full event details including, keynote speaker, local MFG videos, Scavenger Hunt contest, MFG company videos, educational breakout sessions and more!

1. Go to Apple/Google Playstore 2. Download Whova App and register account 3. Search for “MFG DAY” 4. Type in code “mbausa” SCAVENGER HUNT CONTEST: Starting September 23, students can click/search/submit their answers to questions about local manufacturing companies on the MFG DAY APP for a chance to WIN some VERY COOL PRIZES! Deadline to Enter: October 7.

“YOU’RE HIRED!”: Hear from top manufacturers on the qualities they look for most when hiring a new employee.

SCAVENGER HUNT Winners Announced!

INTRO TO BREAKOUT SESSIONS: Starting October 14, students can download new educational breakout sessions on the MFG DAY APP! • BONUS BREAKOUT CONTEST: Students watch (3) breakout sessions on the MFG DAY APP, answer questions at the end of each session correctly for a chance to win a COOL PRIZE! Deadline to enter: November 14.

11 A.M.

THANK YOU! “Manufacturing makes America strong!”

For more information, contact Tammy Polanski at 814/833-3200, 800/815-2660 or tpolanski@mbausa.org or visit mbausa.org.

ASSOCIATION EVENTS > MFG DAY

7th Annual MFG Day Celebration Goes Virtual in 2020

Manufacturing Day (MFG Day) is one of the most highly anticipated industryrelated educational events held in Pennsylvania each year.

Here, in Northwest Pennsylvania, the October 14 event brings more than 2,000 students, teachers and administrators from 35 area middle schools and high schools together with hundreds of area manufacturers and business leaders for a common purpose. The mission behind it: to inspire, engage and attract the next generation of manufacturers by changing the perception of today’s modern manufacturing careers; reaffirming the United States as a leader of manufacturing education; and, reinforcing job-training initiatives that strengthen America’s workforce.

As manufacturers seek to fill 4.6 million high-skill, high-tech and high-paying jobs over the next decade, MFG Day empowers manufacturers across the country to address their collective challenges so they can help their communities and future generations thrive.

“MFG Day is a truly unique experience, and we are proud to say that our event has grown into one of the largest Manufacturing Day celebrations in America,” explains John Krahe, president and chief executive officer of the Manufacturer & Business Association (MBA), which hosts the event with Career

Street, the National Tooling and Machining Association of NWPA and dozens of sponsors. “We believe that by working together, we can promote the importance of a robust and innovative manufacturing industry — the most powerful force behind our nation’s economy, which continues to provide outstanding career opportunities for our young people.”

This year, the MBA is excited to continue that tradition and host a dynamic, hourlong virtual program, from 10 a.m. to 11 a.m. on October 14, that allows organizers to connect online with area students while keeping them safe amid the COVID-19 pandemic. “We understand the challenges that schools are facing during this trying time, and we feel that this is a great way to still be able to hold MFG Day in a very creative and meaningful way. The ability to have a virtual program just shows you how much progress we have made with innovation and technology, and manufacturing is

a great example of that as well,” states Krahe. “In fact, with manufacturing careers at the heart of some of the most impactful work being done in response to the pandemic, we are excited to shine a spotlight on manufacturing careers.”

The seventh annual event will include a special keynote address by NASA astronaut Mike Fincke, “You’re Hired!” local manufacturing videos, contests and prizes and a special MFG Day App. The App will provide quick links to information, manufacturing educational breakout sessions from industry experts and other special features available throughout the year.

“Get ready, because we’ve packed a lot in to the 2020 program,” continues Krahe.

“We really can’t wait for October 14 to get here!”

For more information, visit www.mbausa.org and click on Manufacturing Day on the Services & Benefits tab.

“With manufacturing careers at the heart of some of the most impactful work being done in response to the pandemic, we are excited to shine a spotlight on manufacturing careers.”

— John Krahe, president and chief executive officer of the Manufacturer & Business Association

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OCTOBER 5, 2016

MANUFACTURING DAY SUPPORTERS AMERICAN TURNED PRODUCTS Address: 7626 Klier Drive Fairview, PA 16415 Phone: 814/474-4200 Website: www.atpteam.com Specializes in contract precision machining of high-volume complex parts for the automotive, agricultural and defense industries.

ERIE STRAYER COMPANY 1851 Rudolph Avenue Erie, PA 16502 Phone: 814/456-7001 Website: www.eriestrayer.com Erie Strayer Company, family owned since 1912, is a fourth-generation industry leader in the designing, engineering and manufacturing of concrete batch plants. From custom ready-mix plants to highly mobile paving plants, ERIE’s rugged quality and timely after-sale support helps to ensure repeat business. ERIE also manufactures its own Heavy-Duty Tilt Drum Mixer, Liberty Batching Control System and state-of-the art PLCBased Automatic Material Handling Controls.

CHANNELLOCK Address: 1306 S. Main Street Meadville, PA 16335 Phone: 814/337-9200 Website: www.channellock.com Founded in 1886, Channellock, Inc. is a worldwide leader in the manufacture of high-quality pliers and assorted hand tools. Family owned and operated, Channellock, Inc. has more than 4,000 U.S. wholesale and retail customers and ships to customers in 45 countries.

ERIEZ MAGNETICS Address: 2200 Asbury Road, Erie, PA 16506 Phone: 814/835-6000 Website: www.eriez.com Eriez manufactures separation technologies and markets its products through 12 facilities on six continents. From the food industry to coal mining, Eriez solves complex problems through uniquely engineered solutions.

D&E MACHINING LTD. 150 Industrial Drive Corry, PA 16407 Phone: 814/664-3531 Website: www.demachining.com D&E is a fully integrated producer of precision CNC-machined components and assemblies that meet the specifications of virtually any industry, including Aerospace and Defense.

HOWARD INDUSTRIES Address: 6400 Howard Drive Fairview, PA 16415 Phone: 814/833-7000 Website: www.howardindustries.com Howard Industries is a leading wholesale manufacturer of exterior and interior architectural signage, including illuminated signs, post and panel, channel letters, wholesale monument signs, interior directional signs, sign systems and specialize in custom sign systems.

EASTERN INSURANCE ALLIANCE GROUP Address: 25 Race Avenue Lancaster, PA 17603 Phone: 855/533-3444 Website: easternalliance.com Eastern Alliance, a wholly-owned subsidiary of ProAssurance Corporation, is a specialty underwriter of workers’ compensation insurance for businesses and organizations in the East, South and Midwest regions of the United States.

ELLWOOD NATIONAL FORGE Address: 1 Front Street Irvine, PA 16329 Phone: 814/779-1401 Website: www.ellwoodnationalforge.com ELLWOOD National Forge is a leader in forging, heavy machining and project management of products for defense, oil & gas, power generation, and heavy industrial markets. With in-house estimating, engineering, metallurgy and project management, ELLWOOD National Forge has a unique ability to manage complex projects throughout the entire melting, forging, and finish machining processes.

ERIE PRESS SYSTEMS Address: 1253 West 12th Street, P.O. Box 4061 Erie, PA 16512 Phone: 814/455-3941 Website: www.eriepress.com Designing and building hydraulic and mechanical presses and stretch forming machines to customer specification for forging and forming applications of ferrous, nonferrous, composite, and molded materials with force capacities ranging from 250 to 15,000 tons.

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INDUSTRIAL SALES & MANUFACTURING Address: 2909 West 12th Street Erie, PA 16505 Phone: 814/833-9876 Website: www.ismerie.com Quality contract machining, fabrication and assembly for OEMS since 1967.

MacDonald Illig A T T O R N E Y S

MACDONALD ILLIG JONES & BRITTON Address: 100 State Street, Suite 700 Erie, PA 16507 Phone: 814/870-7600 Website: www.MacDonaldIllig.com MacDonald, Illig, Jones & Britton LLP provides sophisticated legal counsel to clients that range from business owners in Erie to major corporations abroad.

JOSEPH MCCORMICK CONSTRUCTION CO., INC. Address: 3340 Pearl Avenue Erie, PA 16510 Phone: 814/899-3111 Website: www.jmccormickconstruction.com Family owned heavy highway construction company specializing in asphalt paving, excavation, site development, demolition and sanitary/ storm sewer installation work for various state, county, city municipalities, commercial developments and local companies throughout Erie County.

Manufacturing Day is a celebration of modern manufacturing meant to inspire the next generation of manufacturers.

The 2020 celebration will once again be a spectacular event held virtually from 10 a.m. to 11 a.m. on October 14.

Thank you to all the Manufacturing Day supporters for their support!

MICRO MOLD CO., INC. 4820 Pittsburgh Avenue Erie, PA 16509 Phone: 814/838-3404 Website: www.plastikoserie.com Provides custom mold design & fabrication services along with plastics engineering support services to the medical device and electronics industries.

PLASTIKOS, INC. 8165 Hawthorne Drive Erie, PA 16509 Phone: 814/868-1656 Website: www.plastikoserie.com Provides custom mold design and fabrication services along with plastics engineering support services to the medical device and electronics industries.

NATIONAL FUEL GAS DISTRIBUTION CORPORATION Address: 1100 State Street Erie, PA 16501 Phone: 814/871-8200 Website: www.nationalfuelgas.com A public utility providing natural gas service to more than 740,000 customers through a local distribution system in western New York and northwestern Pennsylvania.

PLASTIKOS MEDICAL 8121 Hawthorne Drive Erie, PA 16509 Phone: 814/868-1656 Website: www.plastikoserie.com Plastikos Medical is a state-of-the-art, medical injection molding company with a certified ISO-7 (Class 10,000) cleanroom molding floor, and which is strategically located just down the street from Plastikos.

NORTHWESTERN PA CHAPTER OF THE NATIONAL TOOLING AND MACHINING ASSOCIATION Address: P.O. Box 203 Meadville, PA 16335 Phone: 814/720-0094 Website: nwpa-ntma.com NWPA NTMA is a trade association focused on promoting the advancement of excellence in precision custom manufacturing through cooperation between members, educators, associated organizations, and government in the regions served.

RIDG-U-RAK, INC. Address: 120 South Lake Street North East, PA 16428 Phone: 866/479-7225 Website: www.ridgurak.com One of North America’s largest pallet rack and storage rack manufacturers, Ridg-U-Rak designs and manufactures a full array of storage rack solutions.

PARKER LORD Address: 2455 Robison Road West Erie, PA 16509 Phone: 814/868-3180 Website: www.lord.com A diversified technology and manufacturing company developing highly reliable adhesives, coatings, motion management devices, and sensing technologies that significantly reduce risk and improve product performance. For more than 90 years, LORD Corporation has worked in collaboration with its customers to provide innovative aerospace, defense, automotive and industrial solutions.

PENN STATE ERIE, THE BEHREND COLLEGE Address: 4701 College Drive Erie, PA 16563 Phone: 814/898-6000 Website: behrend.psu.edu Penn State Behrend offers more than 40 degrees at the bachelor’s, master’s and associate degree levels; a range of minors and certificates; education and training programs for business, industry, and community organizations; and numerous outreach programs for area youth and adults.

R

WABTEC CORPORATION Address: 2901 East Lake Road Erie, PA 16531 Website: www.wabtec.com Wabtec is a leading supplier of critical components, locomotives, services, signaling and logistics systems and services to the global rail industry. It is focused on driving ongoing safety, innovation, efficiency, reliability and productivity. With best-in-class manufacturing facilities, unmatched digital expertise, always-on global services delivery, and unrivaled product breadth and performance, Wabtec is the rail industry’s one-stop shop.

WELDERS SUPPLY COMPANY Address: 1628 Cascade Street Erie, PA 16502 KeepAmericaStrong Phone: 814/454-1563 Website: www.wscrc.com Northwestern Pennsylvania and western New York’s leader in the supply of medical, industrial gasses and welding supplies to the Do not print black outline manufacturing, construction, health care and laboratory industries.

Committed to Service since 1946

WELD IT!

WIDGET FINANCIAL Address: 2154 East Lake Road Erie, PA 16511 Phone: 814/456-6231 Website: www.widgetfinancial.com Widget Financial is a mutually owned credit union, which specializes in a variety of loans and deposit accounts for consumers and businesses that are geared toward enriching lives in the Erie region.

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We Lift Things Up & We Place Them Down

RogsInc.com • 814-453-6781 50

OCTOBER 2020 • mbabizmag.com

Rogers Brothers Corporation • Albion, PA Proudly Made in Pa for More than 100 years!

The ROGERS® Difference: • Over 100 years of trailer experience • Superior craftsmanship and rugged dependability • Highest quality components and raw materials • Industry leading resale value • Seven Year Limited Structural Warranty

ROGERS has been a leader in the heavy-duty trailer industry for more than 100 years.

ROGERS’ longevity is a result of our commitment to the superior quality, reliability and durability into every trailer we design and manufacture.

www.rogerstrailers.com • (800) 441-9880

Connect with Rogers on Social Media:

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ASSOCIATION STAFF & SERVICES

STEADFAST SERVICE AND SUPPORT For 115 years, the Manufacturer & Business Association (MBA) has been dedicated to helping employers face challenges by delivering services that lower the cost of doing business, ease the burden of compliance and increase productivity for its members.

The MBA’s professional staff accomplishes this mission by providing exclusive, valueadded services that can help businesses navigate ever-changing federal and state laws and can provide them with the training to take their workforce to the next level.

From comprehensive HR and legal support, exclusive HR services and products, professional development and computer training, competitive group insurance, expert logistics services, reduced energy costs, premium meeting space, timely legislative information, thought-provoking business news, and premier networking opportunities, the MBA is recognized as a trusted resource for employers across Pennsylvania, northeastern Ohio and southwestern New York.

It is steadfast service and support that MBA members can count on!

EXECUTIVE TEAM

John Krahe

President and CEO

Lori Joint

Vice President

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Brad Phillips

Vice President and Chief Financial Officer

Tammy Lamary-Toman, JD, PHR, SHRM-CP Vice President/ Employment Counsel

OCTOBER 2020 • mbabizmag.com

BUSINESS MAGAZINE, COMMUNICATIONS AND MARKETING

Karen Torres Executive Editor and Senior Writer

Christine DeSantis Graphic Designer

David Thornburg

Frank Mehler

Casey Naylon

Tammy Polanski

Account Executive

Computer and Digital Media Specialist

Account Executive

Director of Marketing

PROFESSIONAL DEVELOPMENT

FINANCE DEPARTMENT

Sharon Ventrice Director of Finance

Bea Blenner

Assistant Controller

CONFERENCE CENTER

Karen Learn

Assistant Director of Conference Services

MEMBERSHIP

Patty Welther

Manager of Member Engagement

Pam Durst Receptionist

Tracy Daggett, PHR

Melissa Lesniewski

Manager of Professional Development Training Services

Accounts Receivable Specialist

Director of HR Services

Senior Professional Development Trainer

ENERGY ADVISORS GOVERNMENT AFFAIRS

Jezree Friend

Judy Rosatti

Senior Government Relations Representative

Energy Advisor

Eileen Anderson

Director of Government Relations / SMC

EMPLOYEE BENEFITS AND INSURANCE

Melissa Damico

Client Service Manager

Ryan Murphy

Heather Reigel

Insurance Agent, MBA Insurance Agency

Account Executive, MBA / SMC Insurance Agency

HR AND LEGAL SERVICES

Stacey Bruce, SPHR, SHRM-SCP

Lisa DeFilippo

Rachel Tserkovniak HR Consultant and Trainer

Dan Vok

Sales & Account Manager, MBA / SMC Insurance Agency

ADMINISTRATION

Rose Bruno, PHR, SHRM-CP

Laurie Mattis

Director of Administration

HR Consultant

Ann Miaczynski Administrative Support Specialist

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OCTOBER 2020 • mbabizmag.com

IN MEMORIAM

ASSOCIATION REMEMBERS LONGTIME LEADER IN NWPA MANUFACTURING COMMUNITY The Manufacturer & Business Association (MBA) is proud to honor the legacy and leadership of longtime MBA member and businessman William Hilbert Sr., who passed away November 3, 2019 at the age of 83.

Hilbert was the former president, chief executive officer and chairman of the board of PHB Inc., located in Fairview, and the former chairman of the board of Reddog Industries in Erie. He also was actively involved in the Erie business community, including serving on the boards of Saint Vincent Health Center and The Erie Community Foundation, as well as a member of Penn State Behrend’s Council of Fellows and as a board member at Eriez Magnetics.

Bill Hilbert Sr.

“Bill contributed greatly to northwest Pennsylvania’s manufacturing industry,” says MBA President and CEO John Krahe. “We are grateful for all his support and his contributions to the business community and the community at large. He will long be remembered as one of our great leaders.”

Hilbert, who graduated from Cathedral Prep and attended Penn State Behrend, worked as a tool and die maker. He later went on to purchase and create his own business in the manufacturing field. He gradually built it up by purchasing and merging other companies, eventually working with companies such as General Electric and Motorola, which helped him to develop a manufacturing corporation employing approximately 500 Erie County residents.

“Bill touched many lives and we are very thankful for what he was able to accomplish through his extraordinary vision and leadership, which inspires our manufacturing members,” adds Krahe. “The Hilbert family carries on his legacy today.”

Hilbert is survived by his wife, Martha M. (Wurst) Hilbert; four children, William M. “Bill” Hilbert Jr. his wife Becky, Kathie Hilbert-Hickey her husband Brian, John Hilbert Sr., his wife Nancy and Joseph Hilbert; grandchildren, and many other family and friends.

People. Opportunity. Cu�ng Edge Technology.

Together we are “Turning” Challenges Into Solu�ons.

American Turned Products specializes in the precision machining of high volume, highly complex components for the Defense, EV & Combus�on Automo�ve, Fluid Power, and other markets domes�cally and worldwide.

Visit us at: WWW.ATPTEAM.COM

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stmaryshome.org

Thanks to our long-term partnerships with industry-leading insurance carriers – Delta Dental, Hartford, Eastern Alliance and, VBA Insurance – MBA members continue to enjoy exclusive access to premium benefit plans at highly competitive rates!

VISION INSURANCE

LIFE, SHORT-TERM AND LONG-TERM DISABILITY

Members with at least two participants can add this highly affordable vision benefit (starts at just $3.48 per month) through VBA Insurance. Flexible plans and no billing fees or administrative costs!

MBA members with groups as small as two can select from various Hartford life and disability coverage options that offer no medical underwriting and no waiting periods.

DENTAL

MBA members have access to workers’ compensation insurance through our partner Eastern Alliance Insurance Group (EAIG). These exclusive plans give group policyholders the potential for a dividend reimbursement!

Delta Dental is the No. 1 provider of dental benefits in the United States. The MBA offers six exclusive plans at discounted rates – including a new plan that covers adult orthodontics.

WORKERS’ COMPENSATION

Ask your broker about these great products available through the MBA or email Melissa Damico at mdamico@mbasua.org with any questions.

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INSURANCE

LOGISTICS

JEFF EVANS

YURIY OSTAPYAK

Employee Benefits Consultant

COO & Director, Global Operations

Northwest Insurance Services

Contact Information: Email: Jeffrey.Evans@northwest.com Phone: 814/920-1063 Fax: 814/838-1044 Address: 800 State Street, Suite 200 Erie, PA 16501

northwest.com

Products/Services Provided: In his role, Evans works with employers to help them address the critical challenges of cost, compliance and employee satisfaction associated with their employee benefit programs.

Evans concentrates his efforts on developing cost-containment strategies that will be necessary for employers as they adjust to the challenges of health-care reform in order to comply with upcoming laws and regulations.

Logistics Plus Inc. Products/Services Provided: Global Logistics & Supply Chain Management Solutions Contact Information: Email: yuriy.ostapyak@logisticsplus.net Phone: 814/461-7657

Education: B.A., Edinboro University; Master’s, Kyiv National Economic University Professional Associations: Manufacturer & Business Association

Address: Awards/Recognitions: 1406 Peach Street, Erie, Pa 16501 Recently named Chief Operations Officer for Logistics Plus.

logisticsplus.com

EXCELLENCE IS EMBEDDED IN OUR CULTURE. AND OUR DNA. Our Team has continued to grow and flourish over 40+ years, specializing in precision mold design & fabrication as well as tight-tolerance injection molding, thanks to our core values and our forward-thinking culture. As one cohesive family of companies, we operate as three individual entities who continuously support each other and strive for shared excellence.

TOGETHER, WE MAKE THE IMPOSSIBLE

plastikoserie.com

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PRSRT STD US POSTAGE PAID ERIE, PA PERMIT #199

Stick with what works.

96% of businesses that choose UPMC Health Plan stay with UPMC Health Plan.

You’ve given a lot of thought to your employees’ health coverage. And you’ve come to a familiar conclusion – nothing’s better than UPMC Health Plan. Choose us for affordable plan options.

Full in-network access to UPMC along with other doctors and hospitals in the community.

Care when you travel. Service from a designated Health Care Concierge. And health tools that keep up with busy lives and schedules. All this is worth sticking with, don’t you agree?

To learn more, visit UPMCHealthPlan.com/employer. #stickwiththeplan