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TT MA gazineERS W inter 2017 I s su e 84 Chill O ut Issu e

See INSIDE for some great places to CHILL OUT right here on the beautiful Sunshine Coast

See page 55 for our


What matters most on theSunshine Coast!




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Vickie Magic I love looking out over the ocean at Point Cartwright, Buddina Beach.



Eileen Herbert - Goodall My favourite place to chill out is by the beach where I live.

Sub-Edito r

Au s



We have asked our team to share their number one favourite place to chill out on the Sunny Coast.

lia tra

sian CEO

Hearing the ocean from home, one minute walk away and I’m there. My chill out place would have to be Buddina Beach. If I had to choose a second place it would be anywhere with an icy cold beer. Mmmmm beer.

riter dW an

e Int

Writer/E dit


Holly Davidson My chill out place would have to be the Boat Shed at Cotton Tree, I love the chilled out atmosphere.

rsonal Ass /Pe ist


School B as

Isobel Coleman My favourite place to CHILL OUT on the Sunny Coast would be right next to ocean.



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Sharon Roffey I love Caloundra, my favourite chill out is on the sand and the boardwalk between Kings Beach and Caloundra Beach.

ee Train

Victoria Barth Chilling out at Mooloolaba Beach.




4 ISSUE 84

Leisa-Kay My fav place to chill out is the on the beach at Cotton Tree, watching the sun set with a good bottle of wine.

First up, I would like to say a massive thank you to our amazing Jasmine, who is no longer working for Matters Magazine. After five years on and off with the magazine - beginning as a school-based trainee - Jasmine has taken a leap of faith to try her hand at something new. We will be forever grateful to Jasmine for all her efforts, ideas and tenacity whilst working for the magazine and, of course, wish her all the success she deserves in her new venture. We absolutely know that whatever Jasmine chooses to do now, or in the future, she will do well.

We didn’t fully begin our chilling until after we went to print with this issue of the magazine, that’s for sure. Magic and I have a few trips planned, including a five-day Date with Destiny seminar for me with Tony Robbins - probably not that chilling, the course runs from 9am to 11pm six days straight! - and then a week in the Cook Islands; that will definitely be all about relaxing! Do you make sure you take time out? It is absolutely imperative that you do. It’s great to be busy, busy, busy, because most of the time that means


If you don’t chill out, de-stress, relax or take some time out, then pretty soon you can expect to burn out. Business and burn out go hand in hand if we don’t look after ourselves. Wouldn’t you agree? See articles on page 28 and 96.

We would like to welcome our new team member, Sharon. Sharon brings with her a multitude of skills and a wealth of experience and we are thrilled to have her as part of our small, but very productive team.

HOT OFF THE PRESS. I am also absolutely thrilled to share with you that, after the magazine being here on the Coast for more than ten years, I am now a qualified journalist. It’s something I have been working on in my spare time yep, I have lots of that, not! So it has taken a while. As you can imagine, I am delighted and immensely proud to display this certification on my wall. We hope you enjoy our financial year pul-out calendar – see page 55. We include all the public holidays, school holidays and the dates you need for your BAS and GST lodging etc.

Vickie Magic 07 5444 4456

Would you like a

FREE WRITE-UP for your business in

MATT gazineERS ? Just let us sit down with you for 30 minutes to tell you about the magazine.

Yes, we will try to sell you advertising, however you get the write up whether you purchase advertising or not. As long as you have a possible intention. MATTERS MAGAZINE IS DELIVERED (BY HAND) TO BUSINESS FROM BEERWAH TO POMONA AND EVERYWHERE INBETWEEN. INCLUDING ALL THE INDUSTRIAL AREAS.



money, money, money. However, we also have to ensure we lock in some wind-down time. We have some great articles in this issue to give you some ideas, including a chill out guide for some fantastic things to do right here on the beautiful Sunshine Coast. See page 102.

Business Matters Magazine Published by Matters Magazine ABN: 95 131 837 833 P. 5444 4456 Noel Burns House 18/21 Nicklin Way, Minyama Editor/Advertising Enquiries: Vickie Magic, 5444 4456 or 0433 198 868 Photographer/Distribution Operations Manager: Dranko Magic, 0408 751 863 Design: Designer Leisa-Kay Fleming Sub-Editor and Writers: Sharon Roffey Eileen Herbert-Goodall Shari Hall Proof-reading: Isobel Coleman Writers and Columnists this issue: Andy Engel, Alvia Turney, Bill Darby, David Dangerfield, Di Henshall, Dominique Kimber, Farah Rizvi-Hammond, Gemma Castiglia, Jacqueline Wilson-Smith, Laurie Clarke, Mayor Mark Jamieson, Nicole Keith, Rod Russell, Roz White, Ted FitzGerald, Vickie Magic, Victoria Barth Online: Distributed from Beerwah to Pomona. Readership approximately 35,500. Printers: The Ink Spot Commercial Printers Maroochydore 5443 5431 No part of this publication may be reproduced without written permission from the publisher. All material in Matters Magazine is subject to copy right provisions. All editorial and advertising in Matters Magazine is accepted and published in good faith based on material provided by contributors and advertisers. All care is taken by the publisher, however responsibility is not accepted for errors or omissions and opinions expressed do not necessarily reflect those of the publisher. See guide at the end of each article as per details below.

a Advertorial c Column ca Column Advertorial e Editorial f Feature Story m Matters

6 ISSUE 84


18 4 6


Small Business of the Year:

Editor’s Note Contents


10 Healing for the Future with Gemma Castiglia 23 Life Business with the Compass Institute 24 Join the Conversation with Bill Darby 25 Local Business with Rod Russell 26 Miss Go 2 Girl with Nicole Keith 31 What’s in a Key Word? Social Swell 33 Mayoral Business with Mayor Mark Jamieson 55 Maroochydore Update with SunCentral Maroochydore 57 It’s all about Your Wellness with Mark Stitt 58 How can MediJobs help you build a career? 63 Di Henshall on Designing a ‘Castle’ 65 Local Health Products with My Carrot 66 Running around with the Alex Surf Club 68 Riding out the Good Life with Mercedes Benz 69 Food and Agricultural Business Network (FAN) 84 Marketing Sixe Elements 86 Community Business with Roz White 89 Dear Alvia with Alvia Turney 98 Social Photos 100 Number Business with Ted Fitzgerald – Women are stepping up 108 Being Careful with your Insurance with Laurie Clarke


14 Brilliance for Business, Simple and Savvy, Yabbi’s Steak and Seafood Restaurant 15 Dream Property, Harlequin Blinds, Live It Travel 16 Astute Mooloolaba, Suite Three, Shoebox Bookkeeping 17 Battery Hill Veterinary Clinic, 470 Group, Mindset Magic Retreats



12 Learning Matters with Irlen Clinic 20 Fitness Matters with Perspective Training 34 Duplex Matters with Vizion Group 40 You Matter with McGrath Real Estate 42 Accounting Matters with Holmans Accounting and Taxation 43 Caravan Matters with Caravan RV 70 Business Cost Matters with Stones Throw Consulting NEW 71 Money Matters with Michael Rowland NEW 72 Education Matters with St. Andrews Anglican College 73 People Matter with Workplace Central NEW 77 Insurance Matters with Austwide Insurance 82 Car Loans Matter with Fox Finance 85 Building Matters with Stroud Homes 87 Speaker Matters with Kim Taylor Ultimate Speaker 94 Property Management Matters with Terreno Property Management NEW


8 Brendan Murray from Bentleys shares why the Sunshine Coast is such a great place to live 11 Pippa Colman & Associates Solicitors are growing to support Sunshine Coast families 13 The All-New Discovery awaits you at Pacific Land Rover 18 People say Laser Tag is a children’s game… Annette Lasik says, “it’s an adult game we let children play!” 30 The Symple way to Beat Obesity with Annette Sym 39 Conservative and Affordable Cosmetic Dentistry with Divine Dental 41 Staffing issues are issues of the past with East Coast HR anticipating and giving you solutions!


44 Workplace Central; at the Heart of Business 46 From Mother to Author, Majella Lennox’s Roller Coaster Mumma Debut 47 Find Balance and Love Yourself with Jean Sheehan 54 Quirky Questions with Zach Johnson 57 Lake Kawana Community Centre – Rumour Has It 74 The Living Valley Springs tells why we should change our diet for good, and stay away from the trends! 78 Sales is the prime reason for success in your business 80 The Little Book That Could – Kim McCosker’s humble success story 91 Event Management with Tafe Qld 92 Locals in Business and Life 93 Jacqui Wilson-Smith, FAN Network Award Winner


28 Stress is a state of mind. Do We Stress, and Why is it Bad? 36 The Secret to Business Success with Dr. Demartini; Why High Trust is Behind High Performance Teams 38 WIN A FREE WEBSITE FOR YOUR BUSINESS 48 Caloundra; Smile I.T., Rumba Resort, Chaps Menswear, Bentleys 50 Central Sunshine Coast; Express Print and Mail, Detox I.T, White Christmas 52 Noosa; Noosa Civic; Pago Pago, Noosa Lunch, Bistro C 59 FINANCIAL YEAR LIFT OUT CALENDAR 83 The MAGIC of NOW by Vickie Magic 96 Take a Chill Pill. The importance of chilling out 102 Your Journey into the Sunny Coast Chill Out Zone 106 Do You Want More Leads for Your Business? 7





is a great place to live People flock here for the environment, the views, the laid-back nature and the friendly locals. It’s why Brendon Murray of Bentleys Chartered Accountants relocated here, even though he thought he would have to wait until retirement. Brendon’s love of the Sunshine Coast has been a long one. He owned a beach house at Mudjimba for a few years and has always held the gorgeously unique Hinterland as one of his all-time favourite places. So, what exactly does Brendon love about the Coast? One question, many answers! The chilled-out lifestyle of locals, their friendly and approachable nature, the way they conduct themselves, the relaxed ambiance, the blissful beaches, an appreciation for the pristine coastline and the tranquillity of the mountains of the Hinterland. The list is endless. A world away from the city life he had been living in Brisbane. Raised in a semi-rural environment in Scone in the NSW Hunter Valley, Brendon was lured to the hustle and bustle of the Brisbane CBD 20 years ago. Yes, it’s great for business and opportunity, but his own personal comfort zone has always been in the surroundings of his youth.

Brendon, Victoria and Ben Murray 8 ISSUE 84

Brendon, Victoria and their fur kids Bella and Daisy

He found it. Right here on the Sunshine Coast, bringing about his own sea-change. What most people don’t know about Brendon, is that he is an avid gardener. It’s ultimately why he settled for a small acreage here. On his own little piece of paradise, it took him and his family only ten weeks to renovate an old colonial homestead, turning their dream into a family home. His three children have taken to the move with joy, welcoming the change of character and pace from busy city life. The opportunity to relocate from Bentleys Chartered Accountants in Brisbane - a firm that he has been a part of for over 15 years - to Caloundra was what made his dream possible. Brendon has been a partner of the 40-year-old firm since 2002, focusing on regional and rural family businesses spread out through the state of Queensland.

More than accountants. Bentleys are all for helping people with their business figures; it’s what they do well, but they strive to do more. They take pride in helping business owners make decisions and plan for their future, showing them the stepping stones between where they are now to where they want to be. They do this by forging ongoing and meaningful relationships with owners. It is Brendon’s firm belief that achieving such a relationship comes down to being personable; he doesn’t want to be a walking calculator. He deciphers what the figures mean about the business and then, using this data, how he can help business owners achieve their goals. Bentleys Chartered Accountants is a passionate, energetic firm striving to broaden its horizons, looking to work with great people and forge strong relationships. Brendon loves his new position. He loves his new home and can’t wait to explore more of what the Coast has to offer. Bentleys Sunshine Coast. At your service for over 30 years. a


eBook on separation is available at


working together P. 07 5458 9000 E. 12/64 Sugar Road Maroochydore Qld 4558 9



future hold? To know the reason and purpose in your life is a rarity. This is something that Gemma Castiglia (has been aware of) and known since she was 11 years old.

She is a firm believer that everything happens for a reason, however we have the free will to choose which life direction we follow and our heart will lead us towards our divine life direction. In an industry filled with so many questions and the unknown, Gemma has spent over two decades self educating and expanding her spiritual and holistic healing of the body, mind, heart and soul, managing to meld the two worlds of esoteric, spiritual and clinical healing. Gemma’s mission for healing has earned her a reputation for excellence and dedication in guidance, counselling, holistic healing and well-being amongst her broad range of clientele, both in Australia and overseas, and now right here on the Sunshine Coast. Originally establishing her business in 2003 in Melbourne, Gemma relocated to the Sunshine Coast in March 2017. She continues to work with her large clientele in Melbourne, Sydney and overseas. She firmly believes she is following her divine life mission and this is exactly where she is meant to be, reconnecting the universe and healing the world around her. So, what can Gemma do for you? • Psychic and Medium, Channeled Forecast, Readings • Spiritual Guidance and Counsel • Psycho-Spiritual Healings (Combining Holistic and Clinical Therapies) In her sessions, she focuses wholly on the person, inside and out, using her vast knowledge and range of medicinal guidance. With a lifelong yearning to both help and assist people, she devotes her skills towards, informing, guiding and empowering people in every aspect of their life. Gemma believes, by clearing your negative energy through the whole body, she brings energetic balance and integration; Physically, Mentally and Emotionally within your Life.

Gemma’s unique PsychoSpiritual specialised healing sessions incorporate esoteric, spiritual and clinical techniques and modalities that include talk - therapy, channelled information validation and guidance. These combined methods, assist in clearing the five emotional negative blocks (Anger-SadnessHurt-Fear/Anxiety-Guilt) that unconsciously stop us from moving forward. ** Gemma also offers three and five sessions individually designed and packaged of 60, 90 and 120 minutes.

Gemma also specialises in particular areas including, but not limited to, Guidance Counsel and life forecasting usually within the next one to two years and sometimes beyond, people who have lost a loved one and suffering extreme grief, whether recently or a long time ago and are in need of guidance and healing, couples, relationships, family feuds, those open to and seeking change, or at a crossroad in their life and anyone looking to step up and into the best possible version of themselves. Watch this space over the next 12 months for Gemma’s column, Gemma has a passion to share her vast wisdom with you in each of the upcoming Matters Magazine. ca

See page 23 for her Limited Matters Magazine offer of $50 off her treatments.

“Enriching people through trusted advice”

accounting & taxation Noosa 97 Noosa Drive, Noosa Heads P 07 5430 7600 Maroochydore Unit 8 / 61- 63 Primary School Court Maroochydore P 07 5451 6888

Asset protection strategies | Business advisors | Self managed super funds | Tax advice & planning 10 ISSUE 84

Sunshine Coast Families

Having achieved over 15 years of delivering outstanding family law services on the Sunshine Coast, Pippa Colman & Associates is growing to meet the needs of local families. Pippa Colman, Founder and Director announced the appointment of new Directors Courtenay Ulyate and Sarah Quilliam to enable the firm to continue to deliver outstanding professional services well into the future on the Sunshine Coast. “I am very excited to welcome Courtenay and Sarah as Directors who, with myself, will lead a very strong team of local family law specialists to provide an unrivalled level of care, support and legal advice to Sunshine Coast families during their most challenging times,” said Ms Colman. To meet the growing demand for family law services, Pippa Colman & Associates will soon relocate from their current Sugar Road, Maroochydore office to larger premises within the Maroochydore area. “This move is perfectly timed to leverage the strength of our new partners and will feel like a new firm for everyone, for our team and our current and future clients,” said Ms Colman. Underlining the experience and local knowledge the firm possesses, Pippa Colman was recently recognised by the Queensland Law Society and appointed to a three-year term as a Senior Counsellor. “This is a role I will cherish, where I will provide valuable support to other members of the profession, giving them advice on their careers, dealing with clients, operating their practices or anything else they need to discuss with a senior practitioner. With a team of seven solicitors, Pippa Colman & Associates are now recognised as the largest and most experienced family law firm on the Sunshine Coast, providing expert advice on divorce, property settlement, child and parent issues, prenuptial relationship agreements, domestic violence and wills and estates. a P: 07 5458 9000 A: 12/64 Sugar Road, Maroochydore QLD 4558 E: W:

Strata Offices Maroochydore 13 Norval Court • • • • • • •

New office space from 96m²* to 178m²* excluding balcony 13 suites available Possibility to join tenancies for larger floor area Lease incentives available to tenants Vendor finance / lease incentives Secure exclusive use car parking Opportunity to purchase below replacement costs

Sale / Lease David C Smith 0412 712 680 Kenny Knight 0423 479 732 Christine Freney 0417 757 645 Property ID’s 1633845 / 1633846 *approx. Ray White Commercial Noosa & Sunshine Coast North 11





CREATING CLASSROOMS THAT IMPROVE learning Produced by the Grattan Institute and co-authored by Peter Goss, Kate Griffiths and Julie Sonnemann, Engaging students: creating classrooms that improve learning suggests widespread disengagement is plaguing Australian schools and details worrying cases of ghost students slipping through the cracks. It argues that 40 per cent of Australian students are disengaged in class and are lagging up to two years behind their peers as a consequence. Goss is convinced that the research unearths a hidden epidemic that calls for a comprehensive reform of our education system. Crucially, it’s the compliant but disengaged, rather than the outwardly disruptive or aggressive students, that make up the biggest chunk of those not with it in the classroom, he suggests. Perhaps they crouch in the back row, eyes glazed, brains inconspicuously tuning out. Shielded by the hum of class activity, their apathy goes unnoticed. These are precisely the children we need to worry about, Goss says. “Over the last ten years a number of studies have painted a clear picture that about 40 per cent of Australian school students are regularly disengaged from their learning (and) that media sometimes likes to focus on the students that are aggressive or out of control …” he tells EducationHQ.

many of its claims, raising questions about its validity.

The senior lecturer says the document is “very selective in its summaries” and makes sweeping statements based on a small sample of students. Comment by Peter Freney, B.Ed., M.Ed., M.Ed., FACEL (Qld):

Chilling out is a great concept; it implies that we should relax when things get tough and not to take it too seriously. But can we take it too far? Should students chill out in the classroom and disengage from learning? Even if some authorities dispute the numbers in the above article, and reduce the 40 per cent to 30 per cent, or even 20 per cent, is that acceptable? Of course, there are many reasons that students will disengage and chill out in the classroom, including boring lessons not relevant to the student’s life, other disruptive students and prior poor learning experiences. But what if the student experiences fluorescent lights that are too bright, the whiteboard too glary, the words going fuzzy and dancing around on the page causing blinding headaches and visual stress? This is the opposite of chilling out; this disengagement is caused by high physical and mental stress. The good news is, it can be treated. m

“The data that we saw clearly showed that too many teachers are being thrown in the deep end and being told to sink or swim, and that needs to change,” he says. “I was pretty surprised to see that those students are just as far behind on average in their learning as the students who are acting out, so it’s a really serious problem.” But leading academics and policymakers aren’t sold on the report’s findings. Dr David Zyngier from Monash University, whose own studies have been seminal in shaping the research on student engagement, has criticised

About Peter Freney from Irlen Clinic Peter has been involved all of his adult life with teaching and learning. As a School Principal in all sizes of schools, and later as a School Inspector, he has consistently tried to find better answers to how students learn, and why some find it so hard. The last 20 years have been focused on one piece of that puzzle: dyslexia and visual processing. B. ED.(UQ), M. Ed. (James Cook), M.Ed. (Canberra University), FACEL (Qld)

IS YOUR CHILD WORRIED BY Headaches, Glare, Sore Eyes? Are they a poor reader, find words confusing, have difficulty reading the whiteboard? PERHAPS YOUR CHILD HAS A FORM OF VISUAL DYSLEXIA The answer could be as simple as a pair of special Irlen Tinted glasses. With 23 years on the Coast the Irlen Clinic has been helping children and adults successfully for years.

Go to Press on Irlen Symptoms, then Self-Test to do your own test, if you get a considerable number of yes’s then the Irlen Method could be your answer.

Located at Buderim. Call today to find out if this could be the answer for your child on 5445 2458 12 ISSUE 84

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The All-New Discovery redefines the large SUV. Land Rover’s design and engineering teams have revolutionised the Discovery DNA to create a highly desirable, extremely versatile and hugely capable premium SUV. - Gerry McGovern, Chief Design Officer, Land Rover The official launch date of the All-New Discovery is 1 August and Pacific Land Rover can hardly wait. A creation of absolute versatility, capability and technology like no other, the All-New Discovery continues Land Rover’s Above and Beyond journey. Leunis Kruger, Pacific Land Rover’s General Manager, said, “We have already had a number of enquires and orders for the new Discovery, we expect the demand will be very high for this best-in-class vehicle. It’s an exciting time for Land Rover, especially with the release of the new Range Rover Velar later this year.” The All-New Discovery looks truly at home in the city; it also drives impeccably off-road. With a capacity of up to 3 500 kg and a suite of features to help make towing effortless and assured, it takes towing capability to a new level. Its optimised geometry, coupled with unique Land Rover technologies,

ensures it delivers class-leading all-terrain capabilities. The versatility of the cabin is highlighted by the easily configurable optional seven-seat layout and plentiful stowage, with clever use of space and refined comfort. The world-first Intelligent Seat Fold technology allows you to configure the second- and third-row seating using switches located in the load space, on the main touchscreen or even remotely via your smartphone. Living life to the full is even easier with the optional activity key. The robust and fully waterproof wristband allows you to enjoy a range of activities - from sailing to skydiving—without the need to carry your key fob with you. There is an impressive choice of diesel engines, each delivering effortless performance, refinement and efficiency. A range which includes the latest generation, high efficiency 3.0 litre turbocharged diesel engine and the Ingenium 2.0 litre diesel engines which maximise efficiency. Immerse yourself into the world of Discovery with Jaguar Land Rover’s world class virtual reality creation. Using the latest digital technology in a blend of augmented and virtual reality (AR and VR), you can do a full-size scale walk around the All-New Discovery, a fully immersive 360 tour of the interior and even a journey under the skin of the car, telling key technical stories through high quality animation. Your very own virtual reality experience of the All-New Discovery awaits you at Pacific Land Rover. e Pacific Land Rover 120 Sugar Road Maroochydore (07) 5458 9786











ABN 41 908 751 737

ABN 41 908 751 737

MISS GO 2 GIRL is all about the calibre of the individual and the quality of work being performed at the best COST to you and/or your business. MISS GO 2 GIRL works from a virtual online office. NO office leasing costs required • NO staffing on costs required. 13





with Jodie Bareham

MODERN AUSTRALIAN CUISINE Introducing Jack McKay, the new chef joining our dynamic team at Yabbi’s. Jack brings with him his youthful creativity and passion for cooking. At Yabbi’s, we continue to push the boundaries of our unique and modern Australian menu with the use of native foraged ingredients. Our own Yabbi’s-style pasta - infused with wattle seed and served with locally sourced prawns - is quickly becoming a favourite with diners. Danica, Jack and Ben - the chefs behind the magic that is Yabbi’s - are constantly striving to reach new heights with their culinary creativity, passion and enthusiasm. Did you know that …? We now have a Happy Hour on Friday and Saturday afternoons, with a selection of small plates and variety of cocktails available. Yabbi’s Steak and Seafood Restaurant


with Melissa Austin

RELAX. AUTOMATE YOUR TAX—AND YOUR BUSINESS If you are still doing your books on a desktop accounting system - or even worse an Excel spreadsheet - it’s time to seriously look at a cloud accounting solution. With new technology, apps and updates released almost every day, cloud accounting is no longer just about automating the bookkeeping function, it can literally revolutionise the way you do business: Invoice instantly. Get paid instantly. Wow your customers. There are thousands of apps that attach to your cloud accounting software to automate your business and take your competitive advantage to the next level. Some examples: • We receive a text when our IT guy is on his way, with estimated minutes until arrival. • A mechanic texts his customers when their cars are due for a service.

Address: Shop 2 ‘The Dunes’,

• A retailer uses employee thumb scans on a tablet to manage payroll hours.

Phone: (07) 5443 6650

Use your accounting system to drive an exceptional customer experience. Automate and reap the rewards, giving you more time to relax and enjoy our beautiful Sunshine Coast.

27-29 Cotton Tree Parade, Cotton Tree 4558


Ph: 07 5437 7624 Email:

14 ISSUE 84


with Catherine Craig


There are some very simple tips that will enhance your home when selling in the winter months. Top Five Winter Warmers 1. Colour. A splash of vibrant colour in your front garden or a potted plant at the front door will lift the kerb appeal of your home. 2. Welcome mat. A welcome mat at the front door and a conveniently placed umbrella stand and possible coat rack will help keep the damp items outside. 3. Light it up. The introduction of an extra table lamp or floor lamp will help light up your living areas. Keep your blinds and drapes open to let as much natural light in as possible. 4. Warm and cosy. Using beautiful fabrics, such as luxurious velvet and soft chenille and wool will help create that cosy atmosphere. Team that with soft, fluffy throw rugs and the heating on at a comfortable level and you have a sanctuary. 5. Smell. A great way to create a fresh scent prior to open homes is to use an oil diffuser with essential oils such as citrus. Citrus oil is also known for its mood-lifting effects.

Ph: 0414 741 227 Web:


LANDLORDS with Fran Denny & Jo Horton


Property investment is relatively safe. Of the many things to consider, one of the most important is good tenants.

First contact. Ask questions. “Why are you moving?” “Who will be living in the property?” “What is your current living situation?” Property viewing. Repeat the above questions. Are there any discrepancies from previous answers? Can the tenants provide three to five references? Provide the tenants with details of the application process. The application process. Be vigilant; does the information match that previously provided? Have you contacted the applicants’ references and verified their employment? Is there any information missing? Choosing the wrong tenants, a lack of current legislation knowledge or failing to complete paperwork can be costly. If you are managing the property yourself, it is important to consider your availability to attend routine inspections and provide maintenance, your knowledge on the RTRA Act, access to tenancy default databases, etc. Do you really want the headache of property management? Property managers take the stress and worry out of rentals; let their experience work for you to ensure effective management of your investment. It’s also tax deductible.

Ph.1800 373 262 Web:

WINDOW COVERINGS with Marilyn Black


Marilyn Black from Harlequin Blinds gives us the latest trends in window coverings to create more privacy in your home. Dual blinds - two blinds in one window give you privacy during the day whilst still allowing light in. During the day, the screen fabric blocks out the glare and much of the heat from the window, but still enables you to enjoy your view without people being able to see through them into your home. This style of blind is ideal if you have a view or window that directly faces a neighbour or the front of the street. The screen fabric blind is not as effective during the evening, so you will need to pull down the block out blind. Allowing total privacy during the day and night, the blinds give you better insulation in the hot and colder months; effectively providing two layers of fabric insulating your window and allowing total privacy.

Ph. (07) 5476 9888 Web:


with Kate Dever

THEMED GROUP TOURS Do you have a group of friends, family members or even colleagues who would love to get away together? Maybe you want to take a cruise to celebrate a birthday or special family event, or escape to an island for some fun in the sun and relaxation. Perhaps you would like to experience something a little more specific? There are hundreds of themed tours on the market with options ranging from food and wine to golf, art, yoga, photography, history and many more. The Live It Travel team will work with you and your group to piece together your very own customised itinerary. Meet us for coffee We would love to get to know you before we create your perfect holiday; that way we can really understand the requirements of your group and learn about the things you would like to experience. Contact us today to make an appointment.

Ph: 1300 662 702 Web: Email: 15



with Marilyn Brayshaw


SUSTAINABILITY with Maria Faulder


Are you stressed at the thought of the home buying process?

Each year Australian hair salons send over 1.5 million kilos of recyclables to landfill.

A broker could help you by:

We don’t! We’ve decided to take action.

• Giving you a choice: finding a suitable loan and funder for your situation by understanding your objectives and position.

Not only do we recycle, we also repurpose with Sustainable Salons Australia.

• Helping you get pre-approval: organising pre-approval so you can shop for your new home with confidence. • Reducing mortgage stress: ensuring you are comfortable with your repayments now and in the future when rates and repayments may rise. • Applying for incentives: letting you know whether you’re eligible for government incentives such as the First Home Owners Grant and helping with the paperwork. • Supporting you all the way: guiding you from your first conversation to the handover of the keys. Buying a home can seem like a complex process, especially for first timers; however, a broker can help make the experience as enjoyable and straightforward as it should be.

Ph: 0414 789 665 Web: mooloolaba/ Astute Financial Management Pty Ltd ABN 59 093 587 010 Australian Credit Licence Number 364 253

16 ISSUE 84

I’m sure that most of you have wondered where all that hair goes once it’s swept away. Or you have even asked yourself, “How do I donate my hair to make a wig for a sick child?” Or maybe, “How much water do you guys waste?” At Suite Three Hair, we are always looking at new ways to be more sustainable. We use EcoHeads on our basin taps, effectively meaning we rinse your hair with pure water; they even limit water wastage too. We use Easydry single-use towels; they are biodegradable and we even offer them to local mechanics for rags after they leave the salon. October 2016 saw us launch with Sustainable Salons Australia and we now donate all salon hair waste towards making hair booms that absorb oil spills in the ocean.


with Shoebox Bookkeeping


With 30 June just around the corner, the threat of tax returns looms large in front of us all. Yet, many small business owners starting to feel the anxiety and dread of neglecting their books all year still rely on compliance to motivate them into action. So why else would you keep your books up to date throughout the year? ASIC data shows that the five main reasons that small businesses fail are all related to inaccurate or non-existent record-keeping; these include: 1. Poor cash flow management. 2. Lack of strategic management. 3. Trading losses. 4. Lack of capital. 5. Poor financial control. Maintaining your books consistently throughout the year not only provides you with vital feedback on the health of your business, but also the information you need to make strategic decisions. Inaccurate bookwork can be as destructive to your business as no bookwork at all. A good bookkeeper will ensure your financial information is delivered accurately and regularly.

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WHY YOUR PET NEEDS TO BE MICROCHIPPED Most importantly, it’s compulsory in Queensland! A microchip is the size of a large grain of rice inserted under the skin between shoulder blades.The benefits of microchipping include: • Reuniting lost pets with their rightful owners. • Providing a simple and permanent form of electronic identification. • A unique 15-digit number for each pet, readable by microchip scanners at veterinary surgeries or animal shelters. • Full registration of your pet’s data on up to nine different registries. All changes must be updated on registries as soon as possible. WHY YOUR PET SHOULD BE DESEXED Ultimately, the choice is yours, but desexing your pet has a number of significant benefits. • Your pet is less likely to have anti-social behaviour. • It will make your pet more affectionate and friendly. • There is a reduced incidence of pyometra, cancer (mammary and prostate) and related reproductive diseases. • No need to find homes for unwanted offspring. • A longer happier life.

Ph: 5492 6001

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with Barry & Charles

ONE-STOP SHOP FOR COMMERCIAL, RENOVATION AND CONSTRUCTION PROJECTS It was back in 2014 that Charles Wyllie, working as a contract coordinator for an asbestos business, saw a gap in the market, decided to fill it, and so 470 Group was born, in August of that year. What prompted the decision was the fact that wherever he went, clients were looking for project management of their renovations. “I knew that with my experience and knowledge, I could fill that role, so I did,” said Charles And he didn’t go alone, taking his long-time mate, with 15 years in the game, Barry Blair with him. They joke about it being the brains and the brawn! 470 Group are a multifaceted construction company, specialising in construction projects, commercial and retail fit-outs, and asbestos removal. Covering a growing area, from the Sunshine Coast to south Brisbane, 470 Group is attracting top end clients, such as Bayer, recently carrying out a full amenities refurbishment of the company’s busy production factory in Brisbane. “Our strong construction capabilities enable us to provide a high quality end-to-end service, effectively managing your project from de-construction through to completion,” said Charles.

GIRLS WEEKEND with Vickie Magic

GIRLS WEEKEND – ALL ABOUT LOVE What’s your love language? How do you love you? Love your life? Love your friends/family/ career? Love is at the core of it all! Join me (Vickie Magic) and 24 other ladies to spend some quality YOU time. Put some plans in place to help you step up and step into the best version of YOU possible. Give your mindset a little re-boost. Relax in a beautiful country surrounding at the beautiful Honeybee Farmstay at Kandanga just one hour from the Sunshine Coast. Don’t you deserve a little TIME OUT Time to relax Time to destress Time to re-connect with yourself and nature Next retreat August 4th to 6th Call Vickie on 0433 198 868 for more information. Website:

Ph: 1300 470 470 Website: 17



it’s an adult game, but we let children play!” Laserzone is a family entertainment centre located in Warana. Celebrating its 22nd birthday this coming June, Laserzone has seen a variety of people through its doors. Ranging from children at their parties to the laser tag world championship players. This laser tag centre is certainly the place to be for fun and adventure. This small business, originally called Zone 3, has passed through the hands of several owners but has been Annette Lasek’s third child for the past 11 years. Annette claims the key to Laserzone’s prosperous span is to constantly evolve and update the experience for all who visit. Annette originally worked as an Improvement Consultant overseas before she moved from Melbourne to the Coast to retire before the age of 40. After travelling around Australia, and enjoying the retirement life for five years, she became the manager at Laserzone. Seizing an opportunity, she bought into half of the business and several years later the other half was bought by Katie Tealby; a long-term employee and laser tag fanatic. At the time, it was the only laser tag business in Australia run by two women. Laserzone is a family-owned business; Annette’s husband is Laserzone’s electrical engineer and her two adult children are also employees. As an independent business owner, Annette ensured that her business would prosper by rebranding the business from Zone 3 to Laserzone, a more concise and clear name for the enterprise. As a part of this change, Annette also developed a set of core values which guide her team in daily operations. She strives on giving visitors to Laserzone the feeling of leaving reality behind and ensuring everyone leaves happier than when they entered. The values she has taught her crew are all about giving that bit more,

going that extra mile to make everyone’s day better. Annette is also planning and adapting for the future, with a brand new virtual reality suite opening on the 1st of June at the Matters Magazine launch. Annette and Katie are applying the finishing touches to their virtual reality attraction which is another way they wish to enhance their visitors' experience. A large-scale renovation, mixed with larger ideas; Annette is confident this project is a step in the right direction.

One of the reasons why Annette loves and thrives in her business is the way she runs it; Annette only works in the business two to three days a week. She believes in a good balance, to run your business and not work in your business. Her essentials are: • Having a sense of purpose in your business. Nothing will go anywhere without purpose. • Making sure that you have set standards for all aspects of your business and that they are met. • Trusting in your team, and having faith that they can do it better than you can. Your team is your biggest asset, and this can’t happen unless you are willing to let go of micro management. •

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Laserzone typically recruits new staff twice a year - often with over 600 applicants, which they narrow into a group interview of about 30. The team then chooses who they want to work with, looking for leaderships skills, compassion and adaptability. Usually they engage two or three out of the 30 candidates on a paid three-month trial. At the end of their trial, the new recruits can choose between a sizable cash bonus payment or a position at Laserzone.

No one takes the money. Annette realises that laser tag is an opportunistic activity, with values that most people do not necessarily see, such as: • The success of the team depends on team work within the team. • It is a brilliant sport for non-sporting types.

• It gets people active without realising it. • It’s just plain old fun. • There is a league that allows children and young adults to socialise and strategise, starting with a junior level (8-14 years old) and also an adult level (14+) every Wednesday night. • There are Friday and Saturday night groups for older teenagers and adults, which focus on skill and teamwork. • A large portion of our cliental is based around children’s birthday parties, which are mainly hosted on weekends. • There are large group bookings; for example, corporate groups honing in on team building and HR management, that usually have competitions against departments. e

“A lot of people say it’s a children’s game … it’s an adult game, but we let children play.” There is a wide variety of people and groups who play laser tag. Although it mostly viewed as a children’s activity, but it’s certainly not limited to that.

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STRESS AND anxiety

You’re busy. You’re stressed.

Too busy and too stressed to exercise, even though you know it’s good for you? Does that sound like you? The physical benefits of exercise - improving physical condition and fighting disease - have long been established; medical professionals always encourage staying physically active, but that’s not all, exercise is also considered vital for maintaining mental fitness. And now for the good news. Virtually any form of exercise, from aerobics to yoga, can act as a stress reliever. A little can go a long way. Just five minutes of exercise can begin to stimulate anti-anxiety effects. Studies show that exercise is very effective at reducing fatigue, improving alertness and concentration as well as enhancing overall cognitive function. This can be especially helpful when stress has depleted your energy or ability to concentrate. When stress affects the brain, with its many nerve connections, the rest of the body also feels the impact. It all makes sense; if your body feels better, so does your mind. Exercise and other physical activity produce endorphins - chemicals in the brain that act as natural painkillers - and also improve the ability to sleep which, in turn, reduces stress. Scientists have found that regular participation in exercise has been shown to decrease overall levels of tension, elevate and stabilise mood, improve sleep and improve self-esteem. RELATIONSHIP OF EXERCISE TO ANXIETY DISORDERS Stress and anxiety are a normal part of life, but anxiety disorders are often the most common psychiatric illnesses. The benefits of exercise may well extend beyond stress relief and go as far as improving anxiety and related disorders. Psychologists studying how exercise relieves anxiety and depression

suggest that a 10-minute walk may be just as good as a 45-minute workout. Some studies show that exercise can work quickly to elevate a depressed mood in many people. Although the effects may be temporary, they demonstrate that a brisk walk or other simple activity can deliver several hours of relief, similar to taking an aspirin for a headache. Science has also provided some evidence that physically active people have lower rates of anxiety and depression than sedentary people. Exercise may also go a long way to improving mental health by helping the brain cope better with stress. In one study, researchers found that those who engaged in regular vigorous exercise were 25 per cent less likely to develop depression or an anxiety disorder over the next five years. EXERCISE AS PART OF THERAPY According to studies, for some people regular exercise is as effective as medication to reduce symptoms of anxiety and depression and the effects can be long lasting. One vigorous exercise session can help alleviate symptoms for hours; a regular schedule may significantly reduce them over time. So, you decide! Will it be one day, or will today be day one?


CameronLeth, Perspective Training

A lifelong passion for sports and sports coaching has helped shape Cameron’s passion for helping others into a career. Cameron takes a particular interest in helping those with autoimmune disorders live a better quality of life after helping his wife, Trish, improve her life tenfold after being diagnosed with Lupus. Cameron, a Level 1 Coach with the Australian Strength and Condition Association, believes that a strong foundation is the key to success and achieving results for everyone from mums working on their fitness through to individuals training for MMA.

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It’s our job to provide you with a choice of lender options and then to negotiate with the lenders on your behalf - taking the legwork off you. Mortgage Choice in Buderim are currently celebrating our 12th year anniversary. We are currently ranked number two franchise in Australia by MPA magazine (Mortgage Professionals Australia), and attribute this to our loyal customers who continually come back so that we can play a part in building their wealth, or achieving their next dream property. Our entire team is motivated by not just the home loan, but the opportunity to make the experience a special one for our clients. There are so many great opportunities out there right now, and we encourage you to give us a call to explore them with you.

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For many generations, a small collection of buildings on the outskirts of a village in Japan had been the Dojo and home to an old Kyudo (archery) school. Each year, the villagers would approach the master of the school and ask if he would perform a public demonstration of his art at the village celebrations. Every year, the master would gently decline the invitation, but every day the soft thud of arrows striking home would echo beyond the Dojo as he practised. And then there came the year when, to everyone’s pleasure, the master agreed to join the villagers and demonstrate his archery. Early in the morning his assistants assembled the target in the fields beside the cliff at the edge of the village. Meanwhile, the master made his own preparations. First, he strung his massive bow, then carefully selected his arrow and arranged his robes. Taking his stance, he knocked the arrow and, breathing deeply, he effortlessly drew the bow to its full extent; there was a moment of silence and then the arrow was released soaring out across the sky. The villagers watched its progress intently, only to see the arrow sail well above the target and disappear over the cliff. In the stunned silence that accompanied this event, the master was heard to joyfully cry out, “Bullseye!” Earlier this year, I was in India for two weeks delivering a series of strategic living workshops and I kicked off each of them by sharing the above story.

It’s always interesting to hear people’s reactions and their interpretations regarding its meaning. These seminars were for the senior leadership teams from several very large corporations including Microsoft, TATA Advanced Systems, Honeywell and McAfee. As you can guess from that, we are talking about some very well educated and experienced people with significant business acumen. When summarising the thoughts of the participants about the above story, we usually arrive at something like the following, “Greatness aims at targets that others do not yet see.” And, of course, this is the secret to great leadership, great business and great life. Are you looking over the horizon for the unseen targets in your business and your life? ca

David Dangerfield, Compass Institute

David established the multi-award winning Compass Institute in 2003 and it continues to set new benchmarks in blending social objectives and sound business and governance practices while delivering best practice services to young Queenslanders with a disability. He also travels widely presenting ‘Strategic Living’ workshops to various international companies including Honeywell, McAfee, Microsoft, TATA, Time Inc & Aspen Foundation.

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EVEN ROAD TRIPS CAN BE disrupted I’ve been trying to remember the first time I heard the buzz term 'industry disruption'. I don’t know where it was, but it wasn’t that long ago, and I didn’t quite realise what the term really meant. It’s safe to say that today we all know what disruption means and, for tourism in Australia, it’s really hitting home.

As an industry here in Australia, tourism hasn’t been around all that long. For the lion’s share of working-class Australians, it all started with driving holidays back in the 1950s. With the exception of rail journeys and - for the more privileged - cruise ships, it was the family car that got us on the move discovering new parts of the country. There are many of us living on the Coast now who, as kids, made the summer pilgrimage from down south in the back of an HQ Holden, without seat belts! There was little change to this Australian way of life for decades.

I was reminded recently how much the travel sector has been disrupted. Back when Aussies were hopping in their cars to travel interstate, the motoring clubs around Australia saw an opportunity. As a benefit to members, they got together and introduced the national star-rating scheme. RACQ, NRMA and the others developed an accreditation system awarding hotels, motels and holiday parks between one and five stars, depending on the level of comfort offered. This was how our mums and dads identified the traveller accommodation that suited their budget. Earlier this year, star ratings were officially dumped. It would appear they are no longer relevant to the travelling public. Most of us are used to hotels and resorts being defined by their star rating; such was the influence of these first accreditation schemes launched around the world. Due to the success and influence of online traveller review websites such as Trip Advisor, the motoring clubs of Australia have now stopped supporting the national star-rating scheme. It no longer matters how the industry rates a hotel, people want to know what other guests think. Most of us will gladly choose a hotel based on the opinions of complete

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strangers before trusting a nationally accredited star-rating system that has served travellers for over 60 years.

As a result of disruption, it no longer matters if a hotel thinks it deserves five stars. What really matters is the experience of the guests who are in-house today. The majority of people are honest and contribute to online forums to help their fellow travellers. Trip Advisor, Facebook and so many other platforms keep hotels on their toes. The traveller is better informed than ever. Postscript: In preparing this column for print, I’m advised that the Australian Tourism Industry Council will resurrect Australia’s recently defunct star-rating scheme. In these changing times, I wish them luck keeping this grand old tradition alive. ca

Bill Darby, Caloundra’s Rumba Beach Resort

Sometimes outspoken but always frank, Bill is the co-owner of Caloundra’s Rumba Beach Resort and 26 Degrees Bar & Venue. A proud Sunshine Coaster, Bill is a regular social commentator on newsworthy regional matters. Read more of Bill’s opinions on tourism, politics and business by visiting his website

Disclaimer: The opinions, beliefs and viewpoints expressed in this column do not necessarily reflect the opinions, beliefs and viewpoints of the Matters Magazine team.



A business owner’s thoughts are typically never far from the business - whether it be worrying about staff, competitors, losing clients, stock levels or the lease/rent on premises - there is always something to stress about. In addition to the worry, most business owners work between 50–80 hours per week in a hands-on, day-to-day role to maintain control. In reality, it’s impossible to do both roles at optimum levels; eventually the business or the owner’s health, will deteriorate. Clever operators will step back from the daily grind and concentrate on fine tuning systems to get the most out of the business. Rather than work in it, wise owners will recruit key staff, enabling them to work on the business, freeing up time and seeing things clearer whilst making better business decisions.

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Although many business owners doubt it can be done, the advice of a good accountant will assist in this process, which should also be part of an exit strategy. Smart advisors rave on about exit strategies for a reason and a priority is that you have a good saleable asset when you decide it is time to move on. History proves business buyers will be more attracted to an opportunity with key staff in place, opposed to one where the husband and wife are hands on and paramount to the businesses success. In addition to attracting buyers, a business operating without handson owners will generally achieve a much higher sale price; they also often sell much quicker than those reliant on owners. So, relax. Step back. Enjoy life… and create a stronger saleable business.


Rod Russell, Savvy Business Sales

Rod’s unrivalled professionalism and years of experience have earned him the reputation as the Sunshine Coast’s most successful business broker. He continues to raise the standards in business sales and make people’s dreams of owning their own business a reality. 25

t s i L o D o T r u o y ce u d Re

21 WAYS A VIRTUAL ASSISTANT CAN HELP Australian-based MISS GO 2 GIRL provides virtual executive assistance to individuals and/or small-medium businesses who may not need a full-time resource, but who require a professional office environment, quality skills, productivity and delivery of outcomes without the burden of administrative responsibilities, office leasing and staffing on costs. Founded in 2016 on the Sunshine Coast, MISS GO 2 GIRL acts as a confidential, trusted right hand and strategic business partner, working behind the scenes from an online virtual office, providing remote services to multiple clients from a variety of industries. MISS GO 2 GIRL is an independent contractor, which means you are not responsible for incurring staffing on costs such as sick pay, annual leave, public holidays, long-service leave, superannuation, payroll tax or WorkCover. Nor do you have to provide office space, equipment or supplies. With MISS GO 2 GIRL’s cost effective approach, you pay only for what you want. Get on board with MISS GO 2 GIRL now. Increase your productivity and efficiency and reduce your commitment. With corporate experience, expertise and professionalism, MISS GO 2 GIRL provides high order skills and accuracy with quality outcomes being delivered. MISS GO 2 GIRL packages are now boarding at au/. Request your electronic boarding pass with all relevant package pricing information (see MISS GO 2 GIRL Advertisement on page 13) Check in at MISS GO 2 GIRL. NO luggage required!

As an introductory offer, be the first to mention this article for 10% off your first month of any package selected. Nicole Keith, founder of MISS GO 2 GIRL, is a professional, corporate Executive Personal Assistant, having worked for more than 15 years at CEO/Managing Director/high profile executive level in varying private, public and ASX-listed organisations throughout Australia and overseas. Nicole’s administrative expertise will increase your productivity and take your business to the next level. ca 26 ISSUE 84

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A STATE OF MIND by Shari Hall

A recent survey by the Australian Psychological Society shows that over one-third of Australians admit to feeling extreme stress in their lives. When adrenaline and cortisol are released, blood pressure rises, hearts race, we feel shortness of breath, sweaty palms, anxiety and an impending sense of danger!

Stress now seems to be a part of our daily existence as we try to manage work, family, finances, health, social media addiction and more. Loss of sleep, poor nutrition, less exercise and decreased face-to-face social interaction are all responses to prolonged stress. Stress increases our risk of disease, suppresses our immune system and turns off our libido. At a chronic level, stress is a silent killer. If you can view stress differently as it happens, you can alter the effect it has on you. According to Dr Kelly McGonigal, Stanford University professor and author of 'The Upside of Stress', when you change your mind about stress, you can change your body’s response to it.

If we start by identifying and acknowledging the feelings and thoughts we have towards stressors in our lives, then redirect our attention to the positives transforming fear into courage, suffering into meaning, threats into opportunities or challenge and isolation to community - we make better choices, maximise potential opportunities and ultimately create a more resilient self. As the old saying goes, “What doesn’t kill you makes you stronger!” 28 ISSUE 84

TRY THESE TOP 10 'D STRESSORS' DISCONNECT Turn off. Tune out. Take time out. Forget phones, televisions and laptops. Take a bath. Take a breath. Take a walk. Take in the view. It’s a beautiful world out there if you give yourself a moment to see it. DECLARE Declare your love for yourself and others. Be grateful for the blessings in your life, your family, friends, pets, lover and coworkers; doing so takes the focus off the negative and places it on the positive. DECIDE Decide to get things done. Uncompleted task and to-do lists lead to discontentment, worry and anxiety. Chaos breeds stress. Focus on one thing at a time. Start ticking the boxes. DETACH Detach yourself from the opinions and expectations of others, whether it be family, friends or colleagues. Learn to say 'yes' to yourself. Stop listening to the naysayers. Embrace who you are and what you can do. DANCE Dance to your favourite music. Engage in exhilarating exercise. Involve yourself in a hobby. When is the last time you really laughed and had some fun? DETOX Detox. Resist the temptation of junk food, caffeine, alcohol or cigarettes. Instead, treat yourself and your body to nutritious foods, plenty of water or a massage with some healing essentials oils.

DECLUTTER Declutter, discard and donate anything that contributes to an untidy, stressful environment: an overly committed schedule, piles of files, over-populated contact lists and unwanted household items. Give yourself some space!


DIARIZE Diarize. Are you overwhelmed by a head full of stressful thoughts? Write them down, Create an achievable management plan. Visualise success. Give yourself a break! Your mindset and attitude will impact your ability to manage your stress level. DISCUSS



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count with the Sunshine Coast’s best andto most With a lifetime commitment business and a stringsales of industry awards, Rod possesses an unmatched ability to connect buyers with sellers,

All genuine offers to purchase the business in excess of

and a string of industry awards, Rod possesses an experienced business broker – Rod Russell. unmatched ability connect with sellers, achieving outstanding results buyers time and time again. $250,000 will beto considered. unmatched ability to connect buyers with sellers,

achieving outstanding results time and time again.

outstanding results time and time again. With a lifetime achieving commitment to business sales

and a string of industry awards, Rod possesses an


unmatched ability to connect buyers with sellers,

achieving outstanding results time and time again.



T H E B E S T I N T H E B US I NT E0409 S S931 600 T 0409 931 600 E rod@s |

E |



E 29


CONTINUES TO WAGE WAR AGAINST OBESITY! The wait is over – trailblazer Annette Sym launched the much anticipated, updated 2017 versions of her best-selling cookbooks in Buderim, in March. Since her first cookbook 19 years ago, this self-published author has sold over 4 million copies of her healthy, low-fat Symply Too Good To Be True cookbooks. Targeting the next generation, her revised cookbooks include the same great recipes, but with a fresh new look.

• Colour-coded covers with new binding. • Recipe difficulty ratings. • Simple step-by-step method for recipes. • New images showcasing the delicious recipes. • Updated nutritional information using the latest technology.

Annette’s Symply Too Good To Be True mission is to show this new generation that healthy and delicious can go hand in hand.

• Revised introductory content, taking you on a journey from fat to fabulous.

It’s a mission that Annette takes seriously; with statistics showing 65 per cent of Australians are now classed as overweight or obese.

• Updated menu plans for books 5 and 6.

This Aussie cookbook queen has stood the test of time and has maintained a strong following of loyal supporters for over 19 years.

● Complete recipe index for all cookbooks in book 7.

Her secret to her longevity in the weight loss industry is personal, she once weighed 100 kilos and successfully lost 35 kilos and has maintained her healthy weight for over 23 years.

WHAT’S NEW IN THE 2017 VERSIONS? • Updated recipes, including revised ingredients lists for discontinued ingredients.

• Updated MASTERCLASS in book 6 with an online component.

All seven cookbooks in the series are available through all good newsagents or online at e For more information please contact: Dianne Wallyn, Creative Director Ph 07 5445 1250

MULTI-AWARD WINNING DESIGN STUDIO FOR RESIDENTIAL, COMMERCIAL AND INDUSTRIAL Multi-Award Winning Design Studio for Residential, Commercial and Industrial Designer If you want a custom made or fully designed home, then Simon definitely is your man. He offers: • Affordable Custom Designs • 3D Render View • Over 20 years experience • Multiple Awards



Simon says, “Put simply, our awards and client testimonials speak for themselves. Whatever your design needs – functional, contemporary, cost-effective or sustainable - your vision is at the forefront of my mission. I am constantly searching for new challenges and exciting projects to undertake and I’m capable of producing building and renovation designs, incorporating state-of-the-art technology. Designing for the public or any busy developers looking for assistance. I’m happy to work with your builder, or we can work with mine.



HOW DOES YOUR CLEANER COMPARE? SAME? 1. Can your cleaner offer you general cleaning, window cleaning, steam cleaning and vinyl strip and seals? Can they clean offices, body corporate, hospitality venues, council buildings, retail outlets and education institutions?

SAME? 2. Can our cleaner provide cleaning at the time that suits your business?

BUT DIFFERENT!! Kerle Projects:

So, your business is up and running and you’ve done all of the usual things to promote your services online:

Website 3 Blog 3 Social media 3 You’ve got the digital space covered right? Well, maybe not. There’s a bit more to consider, especially if you want the Google gods to notice you online. Your content needs to be fresh, informative, unique and snore free, but it also needs to please the big search engines. One of the main ways that you can optimise your content is with keywords. Keywords help search engines and users to understand the purpose of your pages and therefore help you to achieve good quality traffic and ranking. How do I know what keywords to use? Look across various marketing platforms to find keywords that encourage high traffic, but that have low competition. Consider the following: • What terminology does your audience use?

rank for these keywords and phrases? • Look to your competition, how do they rank? How do I apply my keywords?

1. Offer you competitive rates 2. Uses commercial equipment and chemicals 3. Is insured with public liability and workcover 4. Offers police checked service providers 5. Offers a proactive approach to cleaning 6. Conducts regular inspections on standards 7. Offers a guarantee - to beat any quote on both quality and price - Respond to issues within an hour - Offer 100% credit on service if a reoccurring issue occurs *conditions apply 8. Offer no lock in contracts 9. Offers a flexible service

Remember, content and keywords are partners. Create killer content around your keyword research for maximum ranking and engagement with your audience; be sure to include your keywords in the following places: • Page titles. Only use one keyword per page and make sure your titles are unique. • Meta description. This is the snippet of text that you see in Google results. • Alt text added to an image tag. • Body copy on your web pages and within your blog.

• What are the terms (keywords) and phrases that your consumers use when searching?

#SwellTip: Apply keywords to your copy in a clean and natural fashion. Google will penalise you if you flood your pages with keywords that make no sense.

• How would your website currently


Dominique Kimber, Founder Social Swell Founded by trained journalist and copywriting professional Dominique Kimber. Social Swell is a copywriting service based on the Sunshine Coast.


PH: 1800 660 975

With a focus on local, small-medium Australian businesses we guarantee a personalised service with reliability, trust and value at the top of our priority list. 31



OUR SERVICE... ...has been established for 40 years and we produce print for thousands of clients locally and nationally! Such experience makes us one of the most competitive printers on the Coast by using the latest technology to achieve fast turnarounds! We offer all forms of print production from offset to digital and even large format! So contact us today to find out how we can help you with your print requirements.

P: 07 5443 5431 E: Sugar Road, Maroochydore QLD 4558

4/123 32 A: ISSUE 84




Council is honoured to again be the platinum partner in the 2017 Sunshine Coast Business and Tourism Awards, which highlight the excellence, diversity and entrepreneurship that exists across our region. Our businesses - small, medium and large are amazing ambassadors for the Sunshine Coast, representing the innovative spirit that complements our enviable lifestyle so perfectly. The 2017 Sunshine Coast Business and Tourism Awards, which were launched in May, celebrate our vibrant business community and honour those who have excelled in our healthy, smart, creative region. I invite you to nominate a Coast business to receive the accolade it deserves. It is certainly an historic time for our Sunshine Coast with so much positivity and opportunity across the region, including in our business community. There really is no better place to be at this time. We are seeing substantial progress in all of our game-changing projects - the new Maroochydore CBD, the Sunshine Coast Airport expansion and the Sunshine Coast Solar Farm - on top of the opening of

the Sunshine Coast University Hospital alongside many associated buildings in the Kawana Health Precinct. The Aura and Harmony developments, a combined total of $10 billion in investment, are underway, as is the $400 million expansion of Sunshine Plaza. Our unemployment levels have dropped below the State average, business confidence is strong and building approvals are at a seven-year high.

Last year, we achieved our best domestic visitor figures for more than a decade and our international tourists spent more than ever before. And we are one of only four Australian regions on the world’s Smart 21 communities list for 2017. When I speak to people right across our region, I detect a sense of excitement and optimism. We can certainly look forward to a very bright future. For more on the business awards, go to c

Mark Jamieson, Sunshine Coast Mayor

Sunshine Coast Mayor Mark Jamieson keeps Matters Magazine readers up-to-date on what’s happening on the Coast. 33



duplex properties

There are plenty of reasons to invest in the Sunshine Coast property market; there are also plenty of strategies.

When calculating if your duplex is cashflow positive, do not include the amount of deprecation you can claim as you will not get this back until you complete your tax return; this can be regarded as an added bonus.

Is a duplex strategy right for you?



Why not live in one unit and rent out the other? The rent from the second unit can help pay your mortgage.

A duplex has two properties, so you receive two lots of rent. With the right duplex investment, if both units are rented you will achieve positive cashflow which will cover the cost of the mortgage, rates, insurance and property management. If one side becomes vacant, you still have rent coming in on the other side to offset your mortgage repayments. EQUITY UPLIFT A duplex is often purchased before construction. Upon completion, two units on one title with a common wall can be strata titled as two units. An investor now has two separate titles that can be sold separately, creating an immediate increase in equity which can be quite substantial.

Alternatively, it is not uncommon for two generations of a family to buy a duplex together, with family living in one side and grandparents in the other. m

Tracy Drent and Paula Harris, Vizion Group Qld Vizion Group Qld promise: Your property should give you cash and equity instantly and we have a crafted, tested real world system we are so confident about that we can commit to having your back – no matter what!

DEPRECIATION Unlike a typical investment house, a duplex has two of everything, and so a greater amount of depreciation can be claimed. This results in a higher tax refund from the Australian Taxation Office over a 10-year period.

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s s e c c u s s s e n i s u b o the secret t World leading business expert explains why high trust is key to high performance teams

Whether you’re a small business owner or CEO to a large enterprise, building a team of experienced and skilled individuals is essential to your success. But we often forget one crucial element to establishing a productive work environment - trust. According to world renowned business and human behavioural expert, Dr John Demartini, without it, your team cannot work cohesively and effectively. “Establishing trust within your team will set you apart from the competition and help you achieve your goals,” explains Dr Demartini, “Without trust your business can quickly become an unfulfilled environment that can diminish opportunities for achievement or success.” Dr Demartini explains that creating a high trust team doesn’t have to be difficult, and establishing trust is simply the by-product of honouring your team member’s highest values - what it is that is most important to them. He goes on to explain that by allowing each member of staff to understand how they can contribute to themselves as well as the team is the first step towards building trust.

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So how do you build a high trust team? Understanding your staff’s highest values is one of many stepping stones to establishing trust. Dr Demartini offers business leaders five more ways to achieve this.

1. STOP FEARING FAILURE The long-standing belief that failure should be avoided at all costs to achieve success, can often work against you. Allowing your team to make so-called ‘mistakes’ gives them room to learn and grow, and they’ll be less likely to ‘fail’ in the future. This will be advantageous not only to your business but to your staff, as they will trust that you’ll give them the freedom to challenge themselves, be creative and pick themselves up after experiencing ‘failure’ or what is actually feedback.

2. AVOID MICROMANAGING Loosening the reigns to avoid becoming the dreaded micromanager will quell your team’s anxieties and show that you trust their abilities. Give your staff more responsibility and delegate tasks that may go beyond their current skillset or knowledge. They will go above and beyond to prove their potential and keep your trust, encouraging them to step outside their comfort zone and achieve things they never thought possible.

3. ENCOURAGE DEBATE Surrounding yourself with like-minded, supportive employees who agree with your ideas, while a great false self-esteem boost, can become counterproductive. And you will quickly find yourself leading a team of blind followers, rather than innovative individuals. This will hinder the progression and growth of your business and stifle your staff’s potential and creativity. Allow your staff to respectfully disagree with you, this shows you trust their opinions and insights. Encouraging lively debate will present you with alternatives and new ideas that will work in your business, and your team’s best interests. Greater still, staff will speak up more and challenge you, proving they trust both you and themselves.

4. PROVIDE REGULAR FEEDBACK Giving feedback outside of formal reviews will help you determine your staff’s strengths and weaknesses and help them develop in areas that require improvement. There’s nothing more disheartening than a team member sitting down for a formal review only to realise they’ve been completing a task inadequately all along. And even more disheartening; that they’ve been repeating costly ‘mistakes’ for months. This creates fear and distrust and can put a damper on employee morale and productivity. Address concerns immediately and provide constructive criticism and feedback. Your staff will appreciate this and will seek your guidance and help in the future, creating an environment with less stress and conflict.

5. GET PERSONAL A great way to build trust is to encourage your team to bond with each other. Start by sharing the most meaningful aspects of your personal life, whether it be a hobby or a humourous anecdote. Your staff will open up and provide insight into their lives that will help your team work more effectively together and establish a more comfortable, relaxed work environment. Strong teams are built on high trust and will create a cooperative, productive work environment, allowing your business to grow and prosper. f

About Dr John Demartini Dr John Demartini is a renowned entrepreneur and human behaviour expert, founding The Demartini Institute, authoring 40 books that have been translated into 31 languages, appearing in films including The Secret, appearing on Larry King Live, and regularly contributing to The Oprah Magazine.

It’s what we do We listen, we ask questions, we weigh up all the options and find the right balance to achieve your desired results. 37



In the last issue of Matters Magazine, we featured Jerome Bechard, local changemaker from getonline.simply, who helps other small businesses get their brands online. This quarter, Jerome is reaching out to small businesses in an effort to help one lucky local Sunshine Coast business get online, for free! Understanding the perils of running a small business - and the costs involved - this is an exciting opportunity open to small businesses. It’s called the Alice in Wonderland promo. Why? Because when you start investigating the world of digital and social media marketing, it’s a rabbit hole! In an ever-changing environment, the average small business just doesn’t have the manpower or funds to keep up with the evolving algorithms and constantly changing rules of the online world. At getonline.simply, Jerome is passionate about keeping his finger on the pulse of these changes, from which you can benefit. He can be your web designer and digital marketing consultant. ca

Get in touch with Jerome by sending an email to the address below, with subject heading ‘ALICE’, telling him why you should be the one lucky winner of a free website. For terms and conditions of this promotion, visit

Competition email address:

SALES CONGRESS NOOSA LUNCHEON 2017 Raise the bar in your business with Vickie Magic and Janet Kake while enjoying a beautiful three course meal including a glass of wine on arrival. Friday 7th July 12.00 to 2.00 - arrival at 11.45 Noosa Boathouse Function Room, 194 Gympie Terrace, Noosaville COST $45.00 pp (buy a trade table to present your goodies just $30 extra, limited numbers) Fundraiser for Breast Cancer, hear Janet’s story - contact Janet 0418 743 732 Janet Kake

Keynote Speakers: Janet Kake - Get back your animal instincts for sales Vickie Magic – The Power of Choice

SPONSORED BY Matters Magazine Book at under Sales Congress 2017 Phone Janet on 0418 743 732 or Vickie on 0433198868 for more INFO 38 ISSUE 84

Vickie Magic

MATT gazine ERS



Cosmetic dentistry was made famous by the Hollywood actors of the 1950s and soon became popular with the rich and famous wanting to emulate Hollywood’s glamorous smiles.

Composite material will not last as long as porcelain, but it can last for a

More recently, many people have chosen to enhance their smile for

and Dr Clive Creager. They will listen to you to understand your smile

their own self-esteem, better job opportunities and to look good in

aspirations and then create a tailored composite cosmetic program to

family photos.

achieve this.

But cosmetic dentistry is expensive, right? Well, not necessarily. Firstly,

Smile now and pay later! With our easy payment options, cosmetic

it all depends on what needs to be done to give you the smile you

dentistry at Divine Dental will not cost you fortune. Call us today and get

have always wanted. Something as simple as teeth whitening costs

the smile you have always deserved.

long period of time. If a composite veneer gets chipped, it is very easy to repair. Composite cosmetics is also a great way of trying on your new smile and is fantastic for special occasions such as weddings, especially when you do not have the budget for more expensive procedures. Enhancing your smile starts with a cosmetic assessment by one of Divine Dental’s experienced cosmetic dentists, Dr Andrew Glendinning

only $199 at Divine Dental.


Dr Clive Creager, Dr Nancy Rajan and Dr Andrew Glendinning Divine Dental

Composite cosmetics is the name we use for the use of composite resin to enhance your smile. Composite can be used to replace failing silver fillings with a natural tooth-coloured material; it can also be used to repair chipped and damaged teeth. However, it is the use of composite veneers that provide the glamour of a full smile makeover. Veneers have the capability to improve colour, shape, position and the overall appearance of your teeth. The results are virtually instantaneous and, as well as being a lot less expensive than the alternative procedures, they are also far more conservative.

Dr Clive Creager, Dr Nancy Rajan and Dr Andrew Glendinning are the committed team of dentists at Divine Dental in Noosa. With over 60 years of dental experience between them, they provide a truly comprehensive and holistic approach to their patients’ dental needs. Each of them has their own area of special interest: Dr Clive likes to concentrate on dental implants and restorative dentistry, Dr Nancy loves treating kids and Dr Andrew provides orthodontic and cosmetic dentistry. Your oral health is inextricably linked to your overall health and the team at Divine Dental understands this to their core.

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PRIORITISE It can be a frightening thing to wake up one day, look in the mirror and not even recognise the person staring back at you. Am I really that old? Am I really that tired? Why has the sparkle that people used to comment on been replaced by a dullness, almost sadness, in the eyes that I see now? If we continue to give, give, give, without taking time to fill up on things that inspire and nurture us, we can very easily reach a point where we are emotionally empty and the alarming realisation hits us that there is quite simply nothing left to give. We feel empty, useless, depleted beyond repair. Why do we wait until crisis point before we start to believe that we are worthy of giving ourselves priority and that we need to factor it into our daily routine somewhere? How many marriages and wonderful relationships have come apart at the seams primarily because we have forgotten to prioritise ourselves in amongst the busyness of life? Why is it that we ignore our inner yearnings and our hunger until such time as the person in the mirror is unrecognisable as the person we once were? Don’t let ten years, one year or even one more day go by without giving priority to yourself and your needs. It doesn’t matter how or when you do it, but some time in every day you need to make yourself the focus of your attention. Don’t rely on your partner, children or friends to give you permission to look after yourself. Nor should it be their job to keep you healthy and happy. You need to place enough value on yourself and your role as a business owner, parent or partner that you know without doubt that taking care of yourself is paramount for success in every area of your life. Once you realise the true power and importance of your various roles in life, this step will become as basic as brushing your teeth. You simply won’t contemplate a day without plugging in to your own needs.

The difference between selling and celebrating. Selling your home is one of the most important financial decisions you’ll ever make. The difference the right agent can bring to your property can be between $25,000 and $100,000 when it’s sold. McGrath Estate Agents can unlock value in your home you never knew existed. We’d love you to experience the McGrath advantage, just contact us today.

McGrath Caloundra 5438 8548

40 ISSUE 84


Author Robin Sharma captured the essence of self-care perfectly when he said, “To construct an awesome life, build your daily life around your deepest priorities”. We all have the same 24 hours in every day; the difference between creating a happy, productive day that is relatively stress-free and one that is not lies in how we spend those precious hours and what we say to ourselves during the day.

In fact, it is not even the words we say aloud that count, it is the unspoken, yet powerful, inner dialogue that can propel us forward or hold us back. You cannot empower and uplift anyone else in life unless you firstly empower yourself. Be the kind of role model that others look to emulate … it’s time to prioritise the most important person you know—the one staring back at you in the mirror. m

Jodie Hedley-Ward, McGrath Estate Agents Caloundra Highly experienced, award winning real estate agent Jodie Hedley-Ward leads the team alongside her husband David. Long before real estate, Jodie enjoyed a career in marketing and communications and can even boast to be a best selling author with three titles to her name. Jodie juggles real estate sales, mentoring her team and being a mum to her two children Lili and Josh and is renowned for her relentless positivity and focus on leaving an uplifting energy signature at all times.

EastCoast HR Group CONTINUALLY ANTICIPATING AND PROVIDING SOLUTIONS TO YOUR STAFFING ISSUES At EastCoast HR Group we have grown to provide a full scope of HR and Recruitment services to meet an ever-changing business landscape and are proud to boast that we have been providing solutions and anticipating employment and staffing needs for our business clients for 30 years! We pride ourselves in taking the hassle out of a challenging business function and 2017 has seen us develop these solutions even further by bringing practical employment relations masterclasses to the Sunshine Coast! HOT OFF THE PRESS EASTCOAST HR GROUP ANNOUNCES TWO NEW ADDITIONS 1. EMPLOYMENT RELATIONS MASTERCLASS












Employee Relations 101 Day 1 <15 Employees


Employee Relations 101 Day 1 >15 Employees


Employee Relations 101 Day 1 <15 Employees


Employee Relations 101 Day 2 <15 Employees


Employee Relations 101 Day 2 >15 Employees


Employee Relations 101 Day 2 <15 Employees


Everyday HR Conversations


Everyday HR Conversations


Everyday HR Conversations


Managing Workplace Behaviour and Risk


Managing Mental Health in the Workplace


Recruitment & Selection Day 1


Workplace Investigations (full day)


Recruitment & Selection Day 2



We are thrilled to introduce you to our Business Development Manager James Courtney. James is your go to person to find out everything you need to about these new and exciting masterclass workshops. He is also the main point of contact for businesses seeking to navigate the maze that is human resource management and industrial relations. 41



FINANCIAL YEAR The end of financial year 30 June deadline is fast approaching and it’s time to think about what you need to do to make the lead up as stress-free as possible. This is one time of the year you need to consider business and tax options as, after 30 June, you are recording history. GETTING THE BUSINESS READY Many businesses struggle with keeping on top of their paperwork. The lead up to 30 June only increases this struggle due to additional reporting requirements. If you haven’t done so already, the guidelines below may help. • If you have stock, be ready to complete your stocktake at 30 June (or as close to), this will ensure that any old or obsolete stock is written off and you aren’t paying tax on it. Review how you are valuing trading stock. • Ensure your employee payments are reconciled now so that after 30 June you are ready to prepare PAYG summaries and report the information to the ATO by the 14 July due date. • Superannuation payments for your employees are due no later than 28 July for the June quarter. Don’t miss this date as ATO penalties will apply. Better still - cash flow permitting - why not pay prior to 30 June to obtain a tax deduction in the 2017 financial year? • If you have not already reviewed cloud accounting options, now is the time. Doing so now will leave you enough time to implement a 1 July start date. There are many issues you need to consider which may legally minimise or delay your tax liability, so best not leave it until the last minute.

Some tax planning options need to be implemented well before 30 June so, if you are dealing with banks and superannuation funds, please be aware they usually have deadlines on when they will accept investments/ prepayments/superannuation contributions. Issues to consider prior to 30 June include, but are not limited to, the following: • Delay deriving assessable income; this depends on whether you are accounting on a cash or accrual basis.

42 ISSUE 84

stress free!

• Bring forward deductible expenses. If you were planning to purchase at item in July, consider purchasing it in June. • Prepay up to 13 months of next year’s expenses. This option is not available to all taxpayers, but certainly applies to small businesses. • If your business has any bad debts, write these off prior to 30 June. • Negative gearing on property or shares. Check with your lender or accountant if you can prepay your interest. • Staff bonuses. You may be able to claim a tax deduction in June for staff bonus payments made in July if they are documented for payment. • Consider additional superannuation contributions, if appropriate. If they need to made, contribute prior to 30 June to obtain a tax deduction. • Review your assets to see if you can write off those that are no longer being used in the business. • If you need any additional assets to assist the business, consider purchasing these prior to 30 June. Small businesses are eligible for an outright tax deduction for single assets below $19 999. • Be generous. Consider a gift of cash or property as a donation to an appropriate deductible gift recipient. Finally, as the new financial year starts on 1 July, set your business goals and start planning for your success. After all it is hard to hit a target you can’t see or don’t know what it looks like. Disclaimer: This article contains general information only. Regrettably, no responsibility can be accepted for errors, omissions or possible misleading statements or for any action taken as a result of any material in this guide. It is not designed to be a substitute for professional advice, as such a brief guide cannot hope to cover all circumstances and conditions applying to the law as it relates to these items. m

Sharee Webster

CA Director, Holmans Accounting & Taxation

Sharee Webster joined Holmans in April 2007. Sharee manages the Holmans Maroochydore office, which was opened in April 2008. Sharee is a Chartered Accountant and holds a Bachelor of Commerce from the University of Queensland, a Chartered Tax Adviser from the Taxation Institute of Australia and a Registered Tax Agent. At Holmans, Sharee specialises in business structures, taxation advice, superannuation and in particular Self-Managed Super Funds (SMSFs). She has extensive experience in providing strategic tax advice to private clients, owner-operated family businesses and large corporate entities.

Caravan RV

Holidays are the perfect time to disconnect from the digital world and find some time to connect with family, friends, nature and yourself. If you’re finding it difficult to unwind, and even harder to switch off from work mode, perhaps breaking up with your phone over your getaway is just what the doctor ordered. So here are some tips to make it seamless. 1. LET PEOPLE KNOW Let family and friends know ahead of time that you will be spending time off the grid. Regardless of physical reception, let people know that you have made the conscious decision to unplug your phone on your holiday. For any work or family emergencies, establish some protocols, but ensure you stick to your own rules. If you are seen to be available and online, people will soon feel like they can contact you. 2. BE ORGANISED Getting ready to disconnect begins well and truly before you leave your driveway. Be as organised as you can be beforehand. Finish as much work ahead of time and set up automated out-of-office message responses. With your automated out-of-office responder, leave enough information in there that will give the person who is trying to contact you another point of contact. Try to limit your return-to-work Inbox backlog as much as possible with automatic filing settings so that your Inbox isn’t too overwhelming for you when you return. 3. ONLY TAKE PERSONAL DEVICES WITH YOU If you decide to totally switch off from work mode while you’re away, the easiest way to do this is to take only your personal devices with you. If you do have work emails on your phone, you can easily remove them and add them again when you get back to work. If your work phone is your personal phone, take out the SIM card and replace it

with a cheap prepaid SIM card so that your family and friends can still contact you if they need to. 4. MAKE SURE YOU’RE ON BOARD – LIKE, REALLY ON BOARD It’s easy to say you’re going to unplug, but you have to be ready to commit to this. The biggest hurdle to disconnecting from technology is often your own self-control. So that you don’t self-sabotage your digital retreat, make sure all your pings, dings and vibrations are turned off. Simply, the sounds on your phone can leave your brain in a twinge. If you don’t want to rely on sheer willpower, organise your holiday strategies ahead of time so that you don’t find yourself replying to your emails in the middle of the night while your significant other is sound asleep. These are just some strategies you can employ before your next escape. It’s so important that you take the time to relax on your holiday so you can come back refreshed and ready to go.

If you can take the time to unwind, your work will be better off when you return as it will allow you to approach any problems and ideas with a revitalised perspective. Unplugging really is a win-win for everyone involved. m

Renee Napthali, Caravan RV Camping Renee is driven and enjoys sharing her love for travel and caravanning with people of all ages. With big plans and even bigger dreams, Renee runs Caravan RV Camping — an online store, selling caravan accessories to keen campers all over Australia. 43




Workplace Central:


So, what is the answer?

Managing the workforce can be a full time job, but it

Delegate and outsource! Yes, this can be very daunting for

doesn’t have to be the responsibility of the business

those who are used to holding the reins, but working with


others who have expertise in certain fields can help you

Stress inevitably creeps in when business owners either employ the wrong people or do not have enough staff and try to move forward on their own - working in the business and on the business.

move your business forward, often faster and more cost effectively.

Enter Workplace Central Let us help lighten the load by managing your employment requirements using our all-inclusive management solution. We provide a full range of specialist employment services in an all-inclusive management package, delivering to allied health, hospitality and retail businesses. We take control of all staffing requirements from recruitment and staff reviews, to payroll and WHS requirements, to compliance and reporting. We partner with businesses and employees so they can get on with their core business, confident that they are compliant and are being taken care of.

Not your average employment agency There’s more to workplace management than just labour hire. When we partner with businesses we work with them on an ongoing basis to serve all their employment and staffing needs. Workplace Central focuses on - and is passionate about - making people the primary focus and measurement of success and not the bottom line.

44 ISSUE 84

People are more productive when they are happy. We encourage all workplaces to bring joy to every day, to balance work and fun and to make businesses work successfully for both employees and employers. A happy

We hope not but, if it does, we’re there! What if you were faced with an unfair dismissal claim, a workplace injury, a change in legislation? Any of these issues and there are many others - have the potential of derailing a business.

employee environment is the sign of a successful business and workplace.

Prevention is better than a cure.

As Murphy said, “Anything that can go wrong, will go wrong.”

When we partner with your business, you never

Case study: When Hello Baby 3D - the premium non-diagnostic 3D and 4D pregnancy ultrasound service - decided to expand their operations, having Workplace Central on their side enabled them to establish the correct foundations for compliance and positive employee management and to future proof them for any changes or updates to policies.

need to worry; right from the outset we’ve got you covered. In their own words: “[Employment contracts] were not something we had thought of initially and [we’re] glad the suggestion was made as it really just helped make very clear what expectations and responsibilities there were for both employer and employee, all in accordance with the relevant Fair Work policies and legislation.” “It’s great peace of mind knowing we don’t have to worry about whether or not we are compliant and we don’t have to trawl through the Fair Work website to check if we ever have any queries!”

Workplace Central We are your local workplace management partner. Real people, having real conversations on real issues with businesses and their staff. It’s what we do.

Who knew? Originally Labour Hire Australia, then Haycroft Workplace Solutions, the progression of our brand to Workplace Central has evolved over 25 years to keep abreast of changes in the workplace, bringing us to where we are today. e



Stay local and experience the state-of-the-art facilities and world-class event spaces without the high travel costs. Rumba Resort delivers private meetings, polished events and sophisticated dinners in intimate spaces. We cater from 18 to over 200 guests with the flexibility to tailor our venue to suit your specific needs. It’s that delicate mix of familiarity and professionalism that defines the Rumba difference.

10 Leeding Terrace, Caloundra 07 5492 0555 | 26degreesbar



Bringing joy to the workplace





Majella Lennox launched 'Roller Coaster Mumma: The ride from birth to bonkers' on 22 April at Paisley Park in Caloundra to an impressive crowd of family, friends and local supporters.

The theme was pink, the event was fun, a fitting culmination to a challenging and sometimes bumpy ride to the birth of her first book. Ask Majella why she wrote her book and she could give you the usual suspect reasons but, when it all comes down to it, she will tell you that she wanted to help ordinary everyday mothers like herself. And then, without taking a breath, she will replace 'ordinary everyday', spilling out adjectives including amazing, incredible, selfless, generous. The list is endless. Hard and intense though it was, she’s willing to admit that the book took on a life of its own. It haunted her from the moment she decided to write it. The main characters of the book are her two children, without whom, of course, the book would not have been possible. Change the names in the book and, she has discovered, her ride will fit all those mums out there trying to juggle motherhood, family and professional activities.

“If I can make one mother laugh and feel good about themselves, then I have achieved my goal in becoming an author.” Judge for yourself. Majella’s book is available on her web site, in local bookstores or online from Amazon. “Irreverent and heartfelt. Rude and ridiculous. Real life parenting.” - Amazon review. Facebook: Image by Paula Brennan Photography


There are no limits to what we can design and create, the only limit is your imagination!

Handcrafted Fine Jewellery • Contemporary Design • Cutting Edge Technology • In-House 3D Design Studio 46 ISSUE 84


The most common complaint I hear from business owners and corporate clients during their medical intuitive session is that they don’t have balance in their lives. So, grab yourself a cuppa and let’s get balanced! There are two areas in the body that are concerned with balance: the organ of the heart and the pituitary gland. The heart is about

awareness, balance, love of both yourself and others and respect.

The pituitary gland is about intuition, insight and balance. These two areas are where most women work from and where they focus on other people, but not themselves. So what does this mean?

LET’S LOOK AT MARY’S STORY Let’s look at Mary’s story. Mary’s medical intuitive session was about her enlarged heart, which had been diagnosed by her doctor. She was told that she needed to rest and not do much. This was like a death sentence for Mary. Mary was used to being very active and on the go all the time; she was on committees, volunteering and caring for her grandchildren. She had a ‘big heart’, she always loved others more than she loved herself and she was very unbalanced by doing for others and not herself. Mary did not understand this as she felt as though she was giving to herself when she gave to others, but she was not aware that she was not open to receive the praise, acknowledgements, love and compliments that she was given. It was all give, give, give. The unbalance stems from the fact that the heart’s four chambers are give and receive. Her insight to the situation (pituitary gland) was also unbalanced as she perceived that she was not doing enough for other people. Mary stated that she once had such accurate intuition and was able to connect to guides, angels and energy, but since caring for her grandchildren full time she had lost it. A closer look at Mary’s energy revealed that she was working from Root Chakra survival only—and that, again, was due to her being out of balance. So, it was time for Mary to learn tools and techniques to bring her life back into balance and look after herself. After a crystal grid session, I witnessed all Mary’s duality aspects come into alignment and that her cellular memory was forming a divine balance within.

A word to those who are out of balance: stop, reflect and have time for yourself. Allow your intuition to give you messages and insight to what your mind, body and spirit require. Give yourself time - to play, to work, to learn, to enjoy family time and to sleep. It is perfectly acceptable to say “No” as this sets a boundary and does not reject the person. Enjoy your new balanced life. With a background in nursing, pathology and a knowledge of autopsy, Jean Sheehan is an award-winning and internationally recognised mentor and medical intuitive. Her unique systems for adults and children have been taught in universities in Australia and internationally. Jean has also been featured in numerous radio, TV and magazine articles. To find out about more about Jean and her work, please see

“Medical Intuition is the science and art of healing with the absolute, and acting on spontaneious insight” ~ Jean Sheehan ©2003 47



Caloundra Area, image by Dranko Magic

Caloundra Fast Facts


a r d n u o l a C There is nothing more peaceful than a walk along a secluded beach on a gorgeous day. Look no further than Caloundra. Seek out Kings Beach, Moffat Beach and Bulcock Beach, to name just a few, with their soft, white-sanded beachfronts with crystal clear water and horizons as far as the eye can see. On a lazy stroll through Ben Bennett Bushland Park, with open spaces, dense, beautiful flora and fauna and guided walks through trails, the nature lover in all of us is sure to bloom. However, if you are in the mood for more than the bush, the Queensland Air Museum is a non-for-profit organisation attached to the

Caloundra Airport, displaying the largest historical aviation collection in Queensland. Rich in history and artefacts, you can meander around aircraft, engines, photographs and stories, based around Australian aviation times gone by. Caloundra also enthralls with its own unique, impressive theatre. Rich in talent, space and opportunity, there is always something new and exciting to see. Showing a variety of plays and films any season of the year, stretch out and be mesmerised by what ‘Hollywood’ has to offer, right here in Caloundra. . f

SMILE IT SMILE IT empower your business to succeed! Ralph and the team have more than 101 years’ combined experienced in the IT and business sectors, to align the best of breed technologies and infrastructure, in order to provide a dynamic and robust platform to enhance your business and technology investment. The company, which began as Smile IT in Brisbane in 2007, offers a superior and tailored business solutions service – a result of this year’s amalgamation of Smile IT, Smile Tel and Smile Consulting. Partnered with reputable vendors, they specialise in Cloud solutions, and have enhanced more than 200 businesses now using these accessible and efficient online systems. Smile IT are committed to remaining at the cutting edge of technology and have partnered with leading Cloud solution providers including Microsoft Office 365, Google Apps, Xero, Service M8, CIN7 and a number more. Smile IT also offer end to end lifecycle management of your network and computer infrastructure, from purchasing through to disposal. We are authorised service providers for Apple, Lenovo, Toshiba, OKI, ASI and Leader Computers, allowing us to service your mobiles, tablets and computers from reputable brands.

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What an inspiring time it is to be a part of the Caloundra tourism community! Caloundra Tourism, a subsidiary of the local Chamber of Commerce, has received funding to recruit a Business Development Manager and to appoint an industry advisory committee to drive tourism growth. Tourism Development Manager, Jane Chapman, is working with tourism operators and promoting industry development and marketing opportunities. Local experts will guide the team to deliver the best economic outcomes. Caloundra Tourism launched its plans for 2017 in early May, with tourism operators from Caloundra to Kawana sharing ideas on growing tourism revenue, reinforcing how working together makes a difference. With its new charter in place, Caloundra Tourism is developing an action plan focused on measurable outcomes. Accurate statistical data, relating specifically to the Caloundra to Kawana area, will show how this subregion has been performing. Watch this space! Caloundra Tourism will report results of its local marketing strategies in future editions of Matters Magazine.

For further details contact Caloundra Tourism Manager Jane Chapman

WINTER ON THE SUNNY COAST IS SHORT AND SWEET Squeezed into this short space of time is a fabulous winter carnival race season; a time to put on the glad rags and enjoy a day at the track. The fashion for men at these events has stepped up a notch the last few years. We have seen more gentlemen dressing to a higher standard; perhaps wanting to compliment or impress the ladies. A well-cut suit, fresh shirt and colourful tie are always a standout; with this in mind, we are looking forward to an exciting winter sprucing up the gents - some might even like to try their luck in the fashions on the field competition. Just in! New winter season suits in fashionable pale grey and blue tones are now in store. Always popular, a sports jacket teamed with slim chinos could be your winning ticket for a day at the races. Chaps menswear. Look great. Feel great. Be great! 5491 1137 47 Bulcock Street, Caloundra

SUPPORTING BUSINESSES ACROSS THE COAST Getting the right advice - no matter what stage of the business lifecycle you are in - can make the difference between barely surviving and fantastically thriving. Bentleys Sunshine Coast is your partner in all things business; we are here to guide you through the journey from inception to retirement and everything in between. Being part of the Sunshine Coast community for over 30 years, we understand the local market and can add real value to your business. We pride ourselves on being friendly and approachable, providing practical advice and assistance. Bentleys assists businesses like yours all across the Coast. The depth of knowledge within our team ensures expertise across a range of industries. As part of the Bentleys international network, our advice isnâ&#x20AC;&#x2122;t just limited to tax; we will assist with everything from research and development grants to systems advice and implementation, foreign tax advice to superannuation. We are also the very proud sponsor of Bentley, a Compass Institute assistance dog who, one day, will help a child with a disability. 5436 0300 49



Central Sunshine Coast Quirky Facts


l a r t Cen

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Including Mooloolaba, Alexandra

The ever-busy centre of the Sunshine Coast may sometimes feel as though it never slows down. Take the time to step back and appreciate the chilled tones when discovering the hidden gems in Maroochydore. You can’t have the word ‘relaxing’ without a spa or two. Maroochydore offers the best experiences to put your feet up and forget your troubles, even boasting The Float Space among its assortment of restful activities. Experience the calm front of Cotton Tree

Beach, rolling and stretching parallel to the Maroochy River. Alive with quality restaurant food, accommodation and funky boutique stores, there is something for everyone. Enjoy the river in style with a sunset cruise with delectable nibbles and drinks, all while watching the sky turn an array of colours. Observe the wildlife both on land and sea, letting the good times roll. To top it all off, end the night with kicking back in the take-it-easy mood of Ocean Street. A diverse range of food to die for, live music, a friendly atmosphere and a sweet treat to end on a high, you’ll be wanting to stay and breathe in the bliss all night. f

'All hands on deck!' When things get busy at Express Print and Mail, no-one is exempt. Not even management! We like to think we excel in all fields of delivery to our customers, but where we really stand out is in our quick turnaround time and ability to get the job done, no matter what it takes. Our dedicated team works hard to ensure that all jobs are despatched and delivered on time. It helps that we have a full range of amazing digital and offset print technology, allowing us to provide print of outstanding quality and colour. But, it’s people who are the heart and soul of our business and whose efforts make all the difference. So, if your print job is urgent - and you want a superior level of customer service - you know who to call!

5479 1659 1/84 Wises Road, Maroochydore

Heidelberg Printing Press

YOU RELAX – LET ME TAKE CARE OF YOUR IT. You are the expert in what you do. You probably love what you do. So do I. I love IT. So, sit back and relax, get on with the stuff you are good at … and leave the IT to me. With more than 20 years in the industry, I know my stuff; I can fix your problems without hassle. The world of IT is constantly changing; it can be confusing and challenging for many business owners. As an IT service provider, it is my responsibility to navigate you towards a solution that meets your individual needs. This could sometimes mean changing from one IT service provider to another, one that better aligns with your business’s requirements. In 95 per cent of cases, this is a seamless process. Detox I.T. services both large and small businesses on the Sunshine Coast. If you are considering changing your IT service provider, give me a call. What my clients love most about Detox I.T. is that they get me. Always.

Email: Office phone: +61 7 5406 9000 Mobile: + 61 404 893 432

WHITE CHRISTMAS IN JULY BY THE SEA AT SEE Friday 21st July – 6.45 pm Join me (Vickie Magic) and 59 other Sunshine Coasters to dress up in white to enjoy a seven course degustation menu at the beautiful SEE Restaurant. Cost is just $89 including GST and drinks (beer, wine, bubbles). WOULD YOU LIKE TO WIN TWO FREE TICKETS to this event? Just email me vmagic@ to tell me why you should win in 100 words or less. The winner will be drawn on Thursday the LUCKY 13th of July. Please include your phone number in your email so that we can call you to let you know you have won. If you absolutely want to come to this event, we advise that you buy a ticket as there are only 60 TICKETS AVAILABLE. If you win, your ticket price will be FULLY REFUNDED. To purchase your ticket, google eventbrite and type in White Christmas in July. Or contact me 0433 198 868.

123 Parkyn Parade (The Wharf) Mooloolaba 51



Noosa Hinterland image by Dranko Magic



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Heading to the north of the Coastal region, you begin to understand the meaning of the phrase ‘take a breath’. Rejuvenate and reflect in the peaceful atmosphere surrounding Noosa; the picturesque beaches stretching for kilometres, the open ambience of Hastings Street shopping and dining plateau and the strolling, guided walking tours through the plentiful national parks and luscious reserves leaves the mind blissful and at ease. Sitting on 868.7 square kilometres of pristine bushland, there is always a new place to discover, a new glow to bask in. As one of the main hubs of massage, spa and beauty, indulge

yourself in the ultimate relaxation, whether it’s a simple facial and/or skin treatment or a full trip to the day spa for optimal self-care. Last, but not least, immerse yourself in the ambiance of the local markets during the week and on weekends. Find curiosities and handmade novelties from local artists, carvers and growers. Taste mouth-watering local and international cuisine, all while listening to the smooth tones of blues, jazz and rhythmics of home-grown soloists and bands. f

Join the Lorna Jane team for a complimentary workout! You’ll get 45 minutes of body weight/resistance training, suitable for all fitness levels, with each class delivered by an accredited personal trainer. When: 9am, every Sunday. Where: Meet at the Noosa Civic Food Court opposite the playground. Bring a water bottle and towel, mats provided. No need to book — see you there! Plus, visit to find out about other free weekly activities in Centre, such as weekly Kids’ Mornings and the Heart Foundation Walking Group.

5440 7900 28 Eenie Creek Road, Noosaville

THREE DAY NOOSA GETAWAY OFFER Enjoy a month, a week, or just a three-day weekend getaway at the beautiful Pago Pago Unit, located in NOOSA inside the South Pacific Resort. Resort includes onsite Beauty Salon, onsite Restaurant, Four lagoon style pools, two spa pools, sauna, bbq area, tennis court and ping-pong all set amongst five acres of beautifully landscaped gardens just a short stroll to cafes and restaurants. See video of property on our website. If you are looking for a short or long break. Look no further. Matters Magazine special three day break offer (not on website) just $450. Enjoy an uninterrupted Friday afternoon to Sunday night all inclusive, or stay till Monday at 10am – your choice. MENTION THIS AD TO CLAIM YOUR SPECIAL THREE DAY WEEKEND GETAWAY.

Ph 0408 751 863 for further information.

BISTRO C OOZES NOOSA STYLE Recently refurbished, this iconic beachfront restaurant stands alone with direct beach access and open air dining. The restaurant is open 7 days for Breakfast, Lunch and Dinner, plus they specialise in corporate functions and stunning beachside weddings. The menu changes seasonally and where possible uses local seafood and produce. But there are many menu favourites which are a constant such as their famous Calamari with chilli lime dipper or the seafood spaghetti with basil, garlic, romas and olive oil. There are daily specials and an everchanging extensive wine list with both International and Australian wines. This buzzy restaurant with friendly staff has a certain vibe that sets it apart. There is always a 3pm to 5pm special with culinary bites and new exciting cocktails, currently its; Sip and Share – Spanish Tapas by the Sea. The owner Lorrie Banks is a fan of changing things up with décor, menu, music and specials to keep things fresh. That, she believes, is why tourists and locals alike keep coming back again and again.

Bistro C Restaurant & Bar ‘On The Beach’ – 49 Hastings Street Noosa Heads Qld 4567 T. 07 5447 2855 53



WHAT MATTERS MOST ON THE SUNSHINE COAST Zach Johnson. First and foremost a husband and father. Global nomad. Constantly curious. Cofounder of Xandra, a conversation design agency. Co-founder of Spark Bureau, a start-up incubator. Entrepreneur-inresidence for SunCentral in the Maroochydore CBD.

Quirky questions What’s your favourite colour? Avocado. Favourite place in the world? Can I pick a place in time? New York City, 1995.

Where were you born? Worcester, MA, United States. An industrial city just outside Boston. Ideal holiday destination? Now that the kids are grown, solo ocean kayaking through Alaska. Favourite place on the Sunshine Coast? Home with my wife and daughters.

What was your best subject at school? Literature.

What did you want to be when you grew up? Still working on that one. I’m not exactly in a hurry to grow up.

What age did leave school? I went to university after the army and have taken executive education courses at UNSW and Harvard. Never stop learning. What’s your all-time favourite movie? The Departed

Who is your all-time favourite person and why? My wife. We’ve been together nearly 30 years. The army made me a man. My wife made me a good man.

Who is your favourite singer? Nina Simone. Favourite actor?

Matt Damon

What do you love about the Sunshine Coast? I can see water in some form pretty much wherever I go.

Chocolate or vanilla? Chocolate. Gravy or sauce?

Sauce, specifically tomato. And I’m

American, so it’s ketchup.

Wake up early or late?


Go to bed early or late? Early. Favourite flower? Wisteria. Favourite place to chill out? Bed, couch, hammock. Favourite way to chill out? Reading or listening to podcasts.

Your perfect Sunday? Brunch with my wife and daughters, then a long walk followed by an afternoon nap, a family dinner at home with a good bottle of red and in bed by 8:30. Cab or Uber?

What’s a cab?

Dog or cat? Dog. State of Origin, QLD or NSW? don’t care.

Golf or tennis? Tennis. 54 ISSUE 84


Don’t hate me, but I


Artist’s impression of the new Maroochydore city centre


Maroochydore CBD

The Sunshine Coast of the future will be younger, smarter and more vibrant than ever before, according to a new report by leading commentator and futurist, Bernard Salt. Mr Salt, a partner at KPMG, also predicts the Coast’s population will surge from 350 000 today to 550 000 by 2040. This transformation will be driven by the emergence of a new economy on the Sunshine Coast, with the new Maroochydore CBD at its centre. Mr Salt’s report, The Activated City: Imagining the Sunshine Coast in 2040, makes bold predictions, but his vision is based on existing trends and investments in the region. He argues that infrastructure such as the new hospital precinct at Kawana and international airport runway will activate the entire region, both economically and culturally. The results of this for our region will be impressive. Mr Salt predicts: • An influx of footloose businesses attracted by the Sunshine Coast’s lifestyle and environment.

• New flight connections with Asia-Pacific cities. • A vibrant entrepreneurial sector, driven by second generation CEOs– baby-boomer retirees still keen to utilise their money and skills. • An increase in knowledge workers, attracted by higher education expansion and new start-ups. • A flourishing hipster culture and emergence of the Coast as a cultural hub. The report argues the new Maroochydore CBD will provide the vital ecosystem for these new ventures to thrive. The CBD’s future is exciting, but there’s also plenty happening right now on the site. Work began in April on the first stage of civil construction works, which will see utilities installed and new roads built across 10 hectares of the site. Stay up to date with the latest developments on the Maroochydore CBD project at ca

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Hear Adele’s deliciously frank life story comes alive, backed by an electrifying six-piece band, when Naomi Price stars in Rumour Has It for one cabaret performance only at Lake Kawana Community Centre on Friday July 14 at 7.30 p.m. Following the recent sell-out Adele tour with standing ovations across the country, including an acclaimed season at Sydney Opera House, Rumour Has It evokes the inspirational spirit and talent of the mischievous working class diva from Tottenham. Starring 2017 Green Room Award winner Naomi Price (The Voice Australia 2015), Rumour Has It charts the incredible rise of the blockbuster soul sensation of the modern age, live in story and song. This will be Naomi’s debut at the Lake Kawana Community Centre. Winner of a coveted Matilda Award for Best Musical or Cabaret and featuring all the greatest hits from Adele’s mega-platinum catalogue including Rolling in the Deep, Someone Like You and the Oscarwinning Skyfall, this universally acclaimed Australian homage to pop’s most loveable lass guarantees a truly rollicking night out. Tickets are $42 for A Reserve and $39 for concessions; $38 for B Reserve and $35 for concessions and for groups of six or more. For individual or group bookings, please call Lake Kawana Community Centre on 07 5413 1400 or visit





There is no argument that being obese and living an unhealthy lifestyle leads to medical problems, diminished lifestyles and shorter life spans nobody would argue with the science. But are we being realistic with the goals we set ourselves in relation to how we look aesthetically and our body fat percentage in the pursuit of what is deemed fit or healthy? The causes of frustration and failure in weight management are many. One important reason for failure is setting unrealistic goals. Fraudulent advertising suggests that you can lose large amounts of weight quickly with little or no effort. The idea of fast and easy weight loss tends to stick and is the reason so many of us fail. The goal of achieving a so-called ideal body needs to be replaced with a more realistic goal of lower body weight, better diet and daily exercise. Overweight people who adopt a healthy lifestyle will lose weight and reduce their risk of disease.

This production contains frequent coarse language and adult themes and is recommended for people aged 15 years and over.

Obsessing about calories, carbs, fats or any nutrient is not healthy eating. It makes meals stressful and unpleasant.


If you feel you need to lose weight to help with a healthier, happier lifestyle, be realistic and plan the journey.

“Both poignant and pithy…Fabulously entertaining!” The Courier-Mail “A raucous and rollicking performance that would make Adele proud!” Scene Magazine “A joyous, heart-warming celebration of a major musical talent, performed with love, passion and skill by equally talented Australian artists led by the incomparable Naomi Price.” e

Naomi Price

FIVE TIPS FOR HEALTHY WEIGHT LOSS • If it is too good to be true, it is too good to be true. Don’t go for the fast-loss fads. • Get active. Exercise does not have to be in a gym: walk, play tennis, swim, ride a bike, just be active daily and enjoy life. • Plan your meals and eating. Get advice from your doctor, fitness professional or dietician; have a base knowledge of foods that your body needs and enjoy food, but hold yourself accountable. • Find a healthy buddy; someone who can take the journey with you and hold each other accountable to goals. • Reward yourself and enjoy life whilst taking the journey.


Mark Stitt, Director/CEO | FIT College

Director/ CEO | The Suncoast Fitness Group

P 1300 887 017 M 0411 804 705 57

Essential requirements: AHPRA registration. Exceptions: ESSA for Accredited EP’s and RCAA / ASORC for Rehabilitation Counsellors.






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BUYING OR SELLING in the Caloundra Area?

Contact Carol Carr to experience her Six Star Service

Brisbane 4/394 Montague Rd, West End Brisbane Phone 07 3844 4676






I love Bookkeeping – Payroll – Budgeting and reconciling your accounts Give me a call to discuss a solution to your bookkeeping issues.


0401 717 630

Reader’s special: 15% off float therapy or infrared sauna sessions during winter 2017.







The accountant specialising in bookkeeping

Combine your FLOAT with a FAR INFRARED SAUNA for the ultimate way to warm up your mind, body & soul!




Ph: 1300 905 373 Email: Web:

June 2018



For more information on any of the above, please contact the Medijobs Australia team:

Floating is the ultimate unplug: cocooned in a pod floating effortlessly in warm water with all external distractions removed, you have no choice but to enjoy a deep, meditative state. The increased relaxation and deep peace you find will help promote an overall sense of wellbeing, which can in turn improve your natural immunity. Boost your magnesium levels and get warm at the same time when you float in one of our pods.

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Perth: Principal Rehab Consultant: OT / Physio / Accredited EP / Psych / RC: To $85K Base + Super. Current OR experience essential. ca

Do you want to beat those Winter Blues? Float Therapy is the perfect way to warm up this winter.

Sunshine Coast 6/12 Norval Crt, Maroochydore Phone 07 5352 3803


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Warm Up | Relax | Boost Immunity | Re-energise | Detox





Adelaide: Physiotherapist Contractor: Grads or clinicians welcome.

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Launceston: OT / Physio / Accredited EP / Psych / RC: To $75K Base + Super: Rehab Consultant.

Greater Sydney: Regional Manager: OT / Physio / Psych / RC / Accredited EP: $130K Base + Super. Manage the Greater Sydney rehab teams, established employer.

Material Deadline




Hobart: OT / Physio / Accredited EP / Psych / RC: To $75K Base + Super: Rehab Consultant.


Sydney: Senior rehab consultants: OT / Physio / Psych / RC / Accredited EP: To $85K Base + Super. Occ rehab professionals encouraged to apply. Current experience essential. Range of employers from boutique to national.




Canberra: Psychologist / RC: To $75K Base + Super: Rehab Consultant.

Newcastle: Branch Manager: OT / Physio / Psych / RC / Accredited EP: $120K Base + Super. Manage Novocastrian rehab operations of this east coast employer.

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Canberra: Accredited Exercise Physiologist graduate: $55K-$60K Base + Super. Full training offered.

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Albury: OT / Physio / Psych / Rehab Counsellor / Psychologist: Graduates welcome. Full training offered.

Sydney: Registered Psychologist: Trauma and EAP Telephone Counsellor: To $85K Base + Super. Work from home or company offices.

Port Mac / Coffs Harbour: OT / Physio / Psych / RC / Accredited EP: $110K Base + Super. Manage northern NSW operations, established provider. Military compensation, WC, life insurance, Comcare, CTP.


Melbourne CBD: Comcare Specialist: To $85K Base + Super.

Townsville. OT / PT / EP / Psych / RC: To $75K Base + Super. Clinicians, grads or OR experienced candidates welcome to apply. NSW

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Melbourne: Contractors: OT / PT: Hourly rate negotiable: Occ rehab exp essential.

Gold Coast. Rehab Branch Manager: $110,000 Base + Super: OT / Physio / RC / Psychologist / RC. Lead team of rehab professionals case managing injured workers’ return to work. Former rehab exp ess. National rehab services provider. Brisbane CBD. Registered / Clinical Psychologist / Social Worker: To $85K Base + Super. Clinicians to deliver EAP, Critical Incident Debriefing and trauma counselling + range of wellness services.

Coffs Harbour: Grad Rehab Counsellor / Psych: $55-$60K Base + Super. Full training offered.

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Nationwide: GPs and Dentists. AHPRA registered.

P: 07 5443 5431 E: A: 4/123 Sugar Road, Maroochydore QLD 4558

Singleton: Mining Clinical Team Leader: Reg Nurse / OT: To $85K Base + Super. Manage clinical teams delivering range of wellness / health-based services.

We recruit for Allied Health professionals, GPs and Dentists Australia-wide.


Sell with LINK today.

Manuel Ribeiro M: 0429 626 835

With over 13 years’ experience in medical recruitment, Medijobs Australia has long-standing relationships with leaders in Australian health, medical and biotech organisations. We can fast track your application by putting your CV right in front of the decision maker.

Trusted experts when it comes to selling your business.

LINK Sunshine Coast 2/63 Primary School Ct, Maroochydore



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School Holidays


Contact Carol Carr to experience her Six Star Service

BUYING OR SELLING in the Caloundra Area?

0401 717 630


The accountant specialising in bookkeeping


I love Bookkeeping – Payroll – Budgeting and reconciling your accounts Give me a call to discuss a solution to your bookkeeping issues.



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Manuel Ribeiro M: 0429 626 835





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Sell with LINK today.

Trusted experts when it comes to selling your business.

P: 07 5443 5431 E: A: 4/123 Sugar Road, Maroochydore QLD 4558

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P: 07 5443 5431 E: A: 4/123 Sugar Road, Maroochydore QLD 4558

Trusted experts when it comes to selling your business. Sell with LINK today. Manuel Ribeiro M: 0429 626 835 LINK Sunshine Coast 2/63 Primary School Ct, Maroochydore


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BUYING OR SELLING in the Caloundra Area?

Contact Carol Carr to experience her Six Star Service


0401 717 630


I love Bookkeeping – Payroll – Budgeting and reconciling your accounts Give me a call to discuss a solution to your bookkeeping issues.



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School Holidays

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The accountant specialising in bookkeeping

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Do you feel relaxed and happy when you walk through your front door. Does your home reflect your success in life? Does it feel like an extension of your personality? It wasn’t so long ago that we would go out to a pub or a club for almost all of our socialising, but times have changed. We all spend more time entertaining at home than we have done for the last umpteen years. It is sometimes much nicer to have friends over for dinner or a drink, rather than meeting in a public place, but do you find the thought of having people over a happy, relaxed thought?

or don’t need? If so, get rid of them. Take a thoroughly objective, hard look at your kitchen cupboards and drawers... what’s in them? Do you need all these things? Look at your wardrobes, linen cupboards and garage; these are the usual suspects when looking for unnecessary junk that is cluttering up your life. The feeling of being cleansed after a good chuck out can’t be underestimated! Now that the extreme heat has gone, it’s time to get into relaxing and chilling out with some friends and family, break out the paper napkins and enjoy your castle. ca

Outdoor kitchens, pizza ovens, wine fridges, even cellars, are all so much more popular than ever before because they support and elevate the concept of entertaining at home. Isn’t it thrilling to be able to whip up a home-made pizza? Or grab a chilled bottle from your lit-up wine fridge? Surely that will impress the Joneses no end. Relaxing and chilling at home is so much easier when you’ve got a calm, happy environment to bring friends into. Regardless of your lifestyle or personality, there is one enemy of this happiness: clutter. Remember the old saying, a place for everything and everything in its place? Do you have piles of things lying around that don’t have a designated storage area? If so, you’ve got a problem. Are you hoarding things from the distant past that you don’t look at,

Di Henshall, Design Director

With 25 years’ experience owning her own interior design studio under her belt, Di Henshall has all the right tools when it comes to practicality and creativity of designing your home. A qualified builder, furniture designer and cabinetry designer herself, Di Henshall, along with her talented and experienced team, have a genuine understanding of how to truly design a home that reflects your personality and lifestyle, designing buildings from the ground up, right down to teaspoons, and everything in between.

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Caloundra: (07) 5491 1078 Coolum: (07) 5446 5688

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My Carrot Distribution, the brainchild of Ian and Amanda Richens, was established in August 2015 after identifying a gap in the market for a personalised delivery service to independent grocery and route outlets. The vision: a service very different to the box-drop style of larger distributors.

The specific focus was on local products for health-conscious consumers; with products ticking boxes such as being in the highest growth category of health and well-being and, wherever possible, Australian. Drawing upon Amanda’s professional relationships and FMCG knowledge, combined with Ian’s business solutions background, My Carrot Distribution was successful in securing several emerging brands across Australia, forming a premium product portfolio that could be offered to their loyal customer base offering a point of difference as a destination. My Carrot Distribution’s sales strategy was simple: • To build a loyal customer base by providing excellent customer service and quality, affordable and credible products. • To be recognised as the go-to distributor by providing reliable and premium services offering health-conscious, boutique, unique and non-mainstream products.


LOCAL INNOVATIVE by the University of Queensland, PERKii probiotic water was developed using Progel technology, guaranteeing to deliver over 1 billion live probiotics to your gut, where it is needed most. PERKii is available in five refreshing, natural fruit flavours:  3 Mango/passionfruit  3 Strawberry/watermelon  3 Coconut/lime  3 Raspberry/pomegranate  3 Elderflower/green tea Progel technology was conceived in 2001 at the University of Queensland by globally recognised expert in food engineering, Professor Bhesh Bhandari. Core to this technology is the ability to produce micron-sized gel particles (microgels) to encapsulate ingredients. PERKii probiotic water is: • lactose free • low in calories, only 26 calories per 300ml serve • gluten free • low in sugar.

• To target the health-conscious consumer, in partnership with like-minded businesses, supplying complementary products appealing to their consumers.

My Carrot Distribution has secured exclusive distribution across the Sunshine Coast and have grown tenfold since launching on the Sunshine Coast to now distributing throughout South East Queensland.

Although there are plenty of available products deemed healthy, this is a niche market with consumer preferences for products without additives, preservatives or those high in sugar and salt/sodium.

Pride in bringing innovative, new and local products to the market is the driving force at My Carrot Distribution. There’s always room for such products for a loyal stockist base so, if you have one, and would like to partner with a reputable,respected and reliable distributor, please call 1300 681 511 or visit our website at ca

One such product is the champion product, PERKii probiotic water, launched first on the Sunshine Coast in 2016. An innovative development

Amanda and Ian Richens , My Carrot Distribution

Amanda and Ian Richens are the driving force behind the My Carrot family-owned, Sunshine Coast, distribution company. It was three years ago that Amanda decided to add a start-up distribution company to their already impressive business portfolio. With success firmly under her belt, she is back doing what she loves best: coaching others in business development and sales careers. Ian’s passion is to help others generate improvement and change in their businesses. He was able to put this into practice for himself with the launch and success of the My Carrot Distribution start up. 65



surf clu

Like our team at the club, we are looking forward to a beautiful autumn and winter on the Sunshine Coast beaches. One highlight is the August date claimer of the Sunshine Coast Marathon.

With a distance to suit every ability and age group, this community-

The 7 Sunshine Coast Marathon based at Alex SLSC is one of Australia’s most-loved running festivals and the host of this year’s Australian Half Marathon Championships. Australia’s fastest male and female distance runners will not only vie for line honours at this year’s 7 Sunshine Coast Marathon, but a $25 000 pay day if they break the country’s longstanding half marathon record.

and fitness a priority; coming to the Sunshine Coast to run in winter

A member of the Association of International Marathons and Distance Races (AIMS), the 7 Sunshine Coast Marathon and Community Run Festival includes the marathon, half marathon, 10 km, 5 km and the 2 km events. The event precinct - start and finish - is at the Alexandra Headland’s SLSC, with all events running along the stunning coastline. Race start times are scheduled to allow for parents to run the longer distances and then return in time to run with the kids and enjoy all the free fun in the family entertainment precinct, which includes an event expo, food stalls, music and kids’ entertainment. There is also a familyfriendly outdoor movie and 'running with the stars' event on Friday 18 August. All this is made possible with the support of the local community and the iconic Alexandra Headlands SLSC.

focused, world-class athletic event caters to all those wanting to take part, including families and those with both physical and intellectual disabilities. Race Director Jason Crowther says, “We’ve seen an increase in the number of people embracing road running as they make health means they can reward themselves with a holiday afterwards.” Since its inception, this not-for-profit event has raised over $1 million for charity and community groups. Join more than 7000 runners on Sunday 20 August and you’ll enjoy a fast beachfront course, festival atmosphere and perfect winter running conditions. Enter now at Alexandra Headland Surf Life Saving Club 167 Alexandra Parade | ALEXANDRA HEADLAND QLD 4572 P: 07 5456 7804 | F: 07 5443 8793 E: | W: ca

As an employer of over 120 locals, and a tireless supporter of local community groups and charities, the Alex Surf Club makes a huge contribution to the lives of thousands of people - here on the Sunshine Coast and beyond. Alex Surf Club, any closer to the beach and you would have sand in your togs!

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MERCEDES BENZ CLA 200 SHOOTING BRAKE By Brendon Murray from Bentleys

What perfect timing to review this little gem! The autumn weather was superb and I was heading to Brisbane for dinner. I gave my new friend a good run on the highway, around the city, as well as on winding country roads to my Sunshine Coast Hinterland home. The highway driving was nothing less than superb! Tight firm steering, an eager engine and a gearbox waiting to drop a gear or two and fly around anything in our way. City driving was awesome! The compact body of this car darted in and out of traffic, even parking was a joy.

But my favourite was the winding mountain roads of the beautiful Noosa Hinterland. This pocket rocket handled like it was on rails! The comfortable, supportive seats meant I was glued to the car, with every turn being a joy.

The Shooting Brake—a posh name for a station wagon!—has generous boot space, lending the car to being a great fit for a young active couple, a small family with a canine companion or even an older couple who like a car with personality and need great luggage space. Seriously, for a car in this small wagon market, you will not find better. At just under $60 000 drive away it is competing with some much larger SUVs or prestige wagons, but none will have the cheeky personality or the fun zip of this little beauty. Another stand out was the friendly team at Mercedes Benz Sunshine Coast. They could not have been more welcoming and provided an immaculate sample of their wares for a very fun test run. The three-pointed star has excelled!

3 Great zippy performance

3 Boot space 3 Electronic interactive entertainment system

Contact the team at Mercedes Benz Sunshine Coast to arrange your test drive today (07) 5409 0100 65 Maroochy Blvd, Maroochydore. ca

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Are you a giver or a taker? I believe a key ingredient for business success is the ability to collaborate effectively. It’s all about making trusted connections. From what I have learned, it is those who embrace sharing—rather

than taking—who will have the edge through forming deeper trusted

connections and finding collaboration opportunities more easily. These values underpin everything we do at the Food Agribusiness Network (FAN), a not-for-profit, member-based organisation established in

2015 with a vision of doubling the greater Sunshine Coast’s food and agribusiness economy by 2030.

FAN’s workshop and event calendar is sharing and collaboration in

action. Thanks to the generosity of our food agribusiness community, all

our content involves the sharing of knowledge and skills. Our schedule is

informed by feedback from our members. The diversity of content reflects their desire to learn and help each other grow. Topics have included,

to name but a few, nutritional farming, provenance storytelling, digital

marketing, how to run a successful farm gate, getting products to market and honing financial management skills.

Attending a FAN workshop or event not only provides you with the

A New You

More than a holiday, it’s about your life! Living Valley is a world renowned health retreat with a consistent record of success. Our team includes therapists, naturopaths and carers all dedicated to providing you with the optimal opportunity to heal, using the most up-to-date therapies, information and clinical advice available.

Call us now: 1800 644 733 or visit

opportunity to learn new skills and connect with others, it can provide you with a new perspective, leading to strategic alliances with like-minded food and agribusinesses. At the very least, you will find it a valuable

boost to your morale. We are all human after all, and running a food or agribusiness can be challenging and lonely at times.

FAN membership costs only $149 per annum. You can join online at or subscribe to the free FANmail newsletter. ca

Jacqui Wilson-Smith, FAN Chairman

Jacqui heads Global Innovation, McCormick (including Gourmet Garden). Her insightful and energetic approach inspires others to embrace innovative thinking, challenge internal business practices, and refine and revise how, what and when we communicate — by looking through the lens of our customers. A founding board member of FAN, Jacqui, is passionate about seeing the food and agribusiness industry grow on the Sunshine Coast.


Detox & Wellness Retreat


Noosa Hinterland 69


BE LIKE STEVE, CHILL OUT ABOUT recruitment I asked Steve, a successful small business owner employing 12 staff, what one of his biggest challenges in operating and growing his business was. He thought for about three seconds and said, “Geez, it’s been hard to find good staff. Last time we advertised on Seek, we had over 300 applicants for an administration role.” Isn’t that a good thing? Steve didn’t think so, “I’m a small business owner-operator, I have no dedicated HR staff or expertise, how do I deal with that? I’m time-poor anyway, there’s no way I have the time to read 300 applications and interview dozens of candidates. So, it’s really pot luck choosing someone from the pool. It’s easier to put the word out through staff, colleagues, other businesses and contacts to refer someone. Even then, we’re not necessarily getting the best person for the job.”

average price of $500, and we add in the hours spent by business owners going through the recruitment process and the opportunity cost of this, we reach $3 000-$5 000 pretty quickly. That equates to over $52 million per year across the small business sector. I asked Steve how he dealt with the stress and costs of recruiting staff, “We’ve moved on since the last recruitment exercise. I’m now pretty chilled out about it. We found a great recruitment partner who helps us target the type of person we want through their extensive networks and utilising a range of recruitment channels. This way, we are fishing where the fish are, not just throwing a hook into the water and hoping the right fish comes along.” And what about the costs?

Does this sound familiar?

“You have to expect that there will be costs involved to find the right person; we’ve minimised these by taking advantage of assistance that’s out there. It would cost me a hell of a lot more in time and wasted opportunity to wade through 300 applications.

The reason? The number of applicants is twice the number of jobs available in the Sunshine Coast region.

Remember, how it costs, is up to you. I’ve decided that it’s not going to cost me my health or sanity.” m

Normal labour market turnover accounts for around 31 000 people, that’s 20 per cent of existing employees changing jobs every 12 months. If we include unemployed and new arrivals to the region, this is a staggering 40 000 people competing for around 23 000 available jobs annually. Local employer surveys show a ratio of six to ten applicants per job, with usually only two suitable applicants per job. Using Steve’s example of 300 applicants, there could be up to 60 suitable applicants for his administration position. How do you find the time to interview 60 applicants to find the right one? What about the cost for small businesses? Based on available data, 10 500 vacancies each year will be in small businesses. If each of these vacancies is advertised on Seek at an

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Kris McCue, Stones Throw Group

Kris has over 16 years’ experience in successfully managing and growing businesses locally and nationally and delivering jobs and regional economic development outcomes. Kris is also A/President of the Maroochydore Chamber of Commerce and supports Sunshine Coast Youth as Deputy Chair of Generation Innovation.

You may be missing out, or taking unnecessary risks, if you take a set-and-forget strategy to your superannuation.

• Balanced or default options may hold anywhere between 60 to 75 per cent of its growth assets with the rest in defensive assets. These options are designed to suit most people most of the time, but may not be appropriate for your individual circumstances.

A lot can happen between the time you start your first job and the time you retire; life doesn’t stand still and neither should your investments.


In all likelihood, the investment choice you made at 25 years of age may no longer be appropriate at 45 or 55 years of age. Or you may not have made an active choice, opting instead for your fund’s default option. In most cases, the default option is a balanced portfolio of growth and conservative assets. The mix of investments is chosen by the fund manager to suit the average fund member who might be anywhere from 18 to 65 years of age. The problem with this approach is that we all have a slightly different appetite for risk and different financial circumstances. What’s more, these things are not set in stone but can, and do, change as you progress through life. CHECK THE MENU To make sure your superannuation suits your current needs, start by checking how your money is invested and then compare this with what else is on the fund’s menu. All superannuation funds have a range of investment options for you to choose from. Your choice will depend on the amount of risk you are willing to take and the return you can expect to make in the long run. Most funds these days offer an a la carte menu of single asset options such as Australian shares, international shares, sustainable shares, property and fixed interest, which you can mix and match to suit.

The thing to remember about risk in investment, as in life, is that time often heals all wounds. If you have 20 or 30 years left to work and save, you may consider taking a little more risk than someone with less than 10 years until retirement as you have more time to recover from the swings and roundabouts of global investment markets. The argument for reducing your investment risk grows stronger as you near retirement and you have less time to recover from a market downturn. Depending on your appetite for risk however, it may be appropriate to keep some money in growth assets to avoid depleting your capital too quickly. Just because superannuation is a long-term investment, it doesn’t mean it should be filed away in a drawer until you retire. [1] Super investment options, MoneySmart, superannuation-and-retirement/how-super-works/super-investment-options

IMPORTANT INFORMATION This document has been prepared by Rowland Financial Advisory Pty Ltd ABN 66 163 488 480 who is an Authorised Representative of Financial Wisdom Limited ABN 70 006 646 108, AFSL 231138. Information in this document is based on regulatory requirements and laws, as at 1 July 2014, which may be subject to change. This document contains general advice. It does not take account of your individual objectives, financial situation or needs. You should consider talking to a financial adviser before making a financial decision. Taxation considerations are general and based on present taxation laws, rulings and their interpretation and may be subject to change. You should seek independent, professional tax advice before making any decision based on this information. m

Alternatively, you can choose from a selection of ready-mixed options to suit different risk profiles. Different funds use different labels but, according to ASIC’s MoneySmart website, there are four broad categories[1]: • Growth options typically hold around 85 per cent of their funds in growth assets with the balance in defensive assets. • Conservative options have around 70 per cent defensive assets with the balance in growth assets.

Megan Knowles, Rowland Financial Advisory

An established member of our team with a strong focus on wealth accumulation and retirement planning, Megan is well placed to provide strategic advice in these complex areas. We believe that strategic financial direction can be simplified and our aim is to work together to help improve client’s circumstances.

Are the investment choices you made when you were 25 now not-so-super? Just because super is a long-term investment, it doesn’t mean it should be filed away in a drawer until you retire. And in all likelihood, the investment choices you made when you were younger may no longer be appropriate. So if you take an active interest in your super now, it is more likely to last as long as you do. To find out more call 07 5479 0785.

Rowland Financial Advisory Pty Ltd ABN 66 163 488 480 is an Authorised Representative of Financial Wisdom Limited ABN 70 006 646 108, AFSL 231138, a wholly owned but non-guaranteed subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124. 71 71






The challenge of moving away from rewarding results to rewarding the effort is an issue that I began talking about in 2015. Schools, parents and community organisations still struggle to move

away from the need to constantly reward our children. We are all guilty. • Your pre-schooler proudly shows you his latest crayon drawing. • Your daughter eagerly asks you to rate her volleyball serve on a scale of 1 to 10. • Your son calls you to the computer to show you his latest stop animation short film. Every time our children seek feedback, we face an essential crossroad: choosing whether to praise the ability or the effort that produced the work. It’s easy to praise ability. There’s something about it that feels grand, aspirational. But when we choose to praise our child’s ability, telling your daughter what a good volleyball player she is, or calling your son a great artist, we are planting a dangerous seed. Psychologist Carol Dweck calls it the 'fixed mindset'. Subtly, yet powerfully, as parents and educators we are reinforcing the idea that the world of experience is divided into two categories: things children are naturally good at and things they aren’t. In time, your children will unconsciously gravitate to activities that come easily to them and avoid those that do not. The world of work and experience becomes less about exploration and challenge and more about finding a reliable set of 'things I’m good at' they can cling to.

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In a world that rewards pioneers, creators, entrepreneurs, risk takers, that is, those willing to first fail before they succeed, this behaviour is disastrous, leaving them ill-equipped. In contrast, praising your child’s effort, praises something directly within your child’s control.

“Wow, your serve has really improved… your hard work is starting to pay off!” “I love this drawing … I can tell you’ve been practicing; keep it up!” By doing this, we give our children one of the greatest gifts a parent can give: a healthy relationship to risk and challenge the unknown in a safe place. We have separated love from performance. As parents, let’s try it, knowing we may fail or we may succeed. The words we choose, they matter. So speak wisely. Their future power is in our hands. m

Reverend Chris Ivey, St Andrew’s Anglican College Chris Ivey has been Principal of St Andrew’s Anglican College since 2007. He is married to Elizabeth and they have four children, the oldest is in her second year at the University of Queensland and his youngest three are at St Andrew’s, where he hopes they love being with Dad! Chris trained as an English and drama teacher before becoming a college Chaplain and then moving into his current leadership role.


Where some think it’s a 'nice to have', I would like to stress that joy in the workplace is a 'need to have' element of every business: a business with a good corporate culture that runs smoothly from the inside is better able to operate and present a positive image in the marketplace. We humans are very social creatures, we yearn to be respected, liked and trusted; if this is supported from management level down, it encourages employees to go above and beyond. On the flip side, if the people side of your business isn’t given the attention it deserves you can run in to all sorts of problems from high staff turnover to costly training exercises, HR issues and general distraction from the core purpose of the business, not to mention it won’t be a fun place to spend so much of your time! To help you build and boost your corporate culture - and ultimately make a positive and productive workspace - I’d like to share some of my top tips. You may find that not only will your workplace be more productive, but you’ll also have greater direction, staff and customer loyalty, cost savings, boosted brand value and a corporate edge when you seek to recruit more staff.

• Talk with employees about their goals and desires and incorporate their contributions to the overall company goals and culture. Also ensure your employees understand the culture and why it’s important.

 ommit to leading the way and acting in C the way you want all employees to act; for example, if you want open communication to be a core value then always be open and communicate with your employees and customers. Reward those who advance the culture and be open and honest with those who don’t. I know that I’ve given you a lot to process here, so I suggest you prioritise and focus on a few key culture adjustments; decide what will really make a positive impact for your staff, your customers and your business and slowly build on that. m

Stephanie Day , Workplace Central

Stephanie is passionate about human resources and recruitment. She goes the extra mile when recruiting and managing human resources to ensure the best outcome for clients and staff alike. She believes that a happy workforce makes for a more productive working environment and thrives upon the satisfaction which comes from placing the ideal candidate in a vacant position.

How to create or boost corporate culture • Review your core values and think back to why you started, or became involved with, the business: what do you want to achieve? Aligning your business values with the right people makes a difference; people who share the same values within their personal lives often live by these values and therefore truly believe in what makes your business different to the rest.

offee with St our c ep y h.. k o . o

...t o

Connect with a real person right now at Workplace Central to get your business’ greatest asset – its people – on track to a happy and productive workspace.


• Ensuring a correct recruitment process is followed at the start will



However, business owners can often get caught up in the day-to-day running of the business and all the good intentions of building up positive working environments can be left on the back burner.

mean you have less staff turnover, which is known to effect staff morale. This will also mean less staff training and costs associated with recruitment.


We all know that people are integral to the operation of every business and, by fostering positive workplaces, we can enable people to be more productive.



t your p e

e o pl

ne 1300 766 380 73






Weâ&#x20AC;&#x2122;ve all had plans to lose weight, eat healthy, get more sleep and have a detox or two. But does anyone really know the benefits of living healthy?

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For 26 years, The Living Valley Spring Retreat in Kin Kin has been providing education and knowledge for healthy living, eating and lifestyle. Owner Gary Martin believes that learning is the most significant way for people to turn their health and, thus, their lives around. After 10 years in accounting, Gary left to start a journey of studious knowledge on nutrition, foremost on losing weight and being healthy. Like many of us, his regime of cutting out the nutritionally poor foods and beverages, such as coffee and sugar, didn’t produce the desired results; as a result, he concentrated on what his body was lacking: proteins and fats. Moving from Sydney - and after studying natural therapies for three years - Gary started a health retreat; his vision was to remove people from their normal environments for a short period of time to reeducate them and treat their diseases.

Nutrition education and diet go hand in hand, one ultimately leading to the other. Frustratingly, there are too many diets to choose from! High carb, low fat, no sugar and paleo, to just name a few. Health trends in lifestyle and fitness genres tend to lean towards whatever is marketable, popular and easily accessible. Take the vegetarian diet, for example. Since the 1980s, vegetarianism has skyrocketed in popularity, as both a diet and a way of life. Unfortunately, there are studies (2) showing that without a varied diet, it is possible to not get enough protein in the modern vegetarian (and vegan) diets. Recently, both red and white meat have been brought back into the healthy living spotlight. But why?

LET’S LOOK AT PROTEIN Protein is made up of 22 amino acids, which are all proteins in themselves. The human body requires all 22 types, with eight of them being essential for human bodily function. Through vegetable proteins, vegan and vegetarian diets access the eight essentials, but the rest are not readily available in their diet. These good proteins are found in meat, poultry, seafood, beans and peas, eggs, soy products, nuts and seeds. (3) BENEFITS OF PROTEIN • An increase in cognitive function. • An increase in serotonin and dopamine. • Proper muscular repair. • Good hormone production. • Good hormonal balance. • Boost in fertility. LET’S LOOK AT FAT The low-fat diet has become one of the staple diets of the westernised world, this is especially so in America. But Gary says that good fats are the way to go. BENEFITS OF FAT • Proper hormone balance. • Emotion and mood balance. • Healing within the body. con't over page

WANT TO UPGRADE YOUR WORKSPACE? Call us on 07 5437 9257 and we’ll create a tailored package for you YOUR NEW WORKSPACE FEATURES

Access to high-speed internet and printing services Private, soundproof and spacious meeting pods A full kitchen with tea and coffee facilities Central location with secure undercover parking State of the art boardroom seating up to 60 guests TV Screens with Apple TV and audio A digital whiteboard and projector Comfortable and air-conditioned workspace Lvl 2, 14-20 Aerodrome Rd, Maroochydore 4558, QLD email: 75


Health and nutrition can be overwhelming. Calorie counting, advertising, nutrition information tables and organic crazes surround us. There are fad diets, crash diets and those diets where the rules can be bent a little, but when 62.8 per cent of the population of Australia (1) is classed as obese or seriously overweight, it’s time to discover the facts.


Chill Out (and Detox) at Living Valley Springs Con't from previous page


OUR BODIES CAN HEAL AND ADJUST. All in all, detoxing and cleansing achieve the same goal: ridding the body of toxins. However, there are differences between them.

• Traditional fats in butter contain vitamins E and A, iodine, selenium and minerals.


• Coconut oil contains 92 per cent saturated fats, a high heat tolerance, anti-bacterial and antiviral properties, anti-parricidal and gives the metabolism a boost.


• Duck fat contains saturated fats (mainly used in France).

Instead of limiting fats, carbohydrates should be cut down. Carbohydrates are mainly sugars, providing a high-energy burst with a short life span. According to the ABS Australian Health Survey 2011-2013, the average diet contains a high carb-saturated diet, with an overindulgence in sugar and grains. (4) The ensuing overeating of grains is resulting in above average obesity, cardiovascular disease and strokes.

DETOX The term detoxing - or cleansing - is often brought up when the subject of healthy living is raised. Why do we need to detox? Gary believes it to be an important step in letting the body readjust itself to a healthier way of life.

The food that we eat today has been contaminated with toxic sprays, fertilisers and pesticides. Another contributing factor is air pollution from living in cities. Although the human body is equipped with pollutant - eliminating organs, the poisons that we live with today are more difficult to remove organically with time.

Communication solutions that meet your needs

• A regular clean out of toxins and pollutants. • A deep purging of toxins and pollutants. • A strict regimen of diet and living guidelines. If you are still undecided about all this nutrition talk, Gary asks these questions: “Are you happy with how you feel physically?” “Are you happy with how you feel emotionally?” “How about the energy levels that you have?” You can maximise all that. That little book for calorie counting? Throw it away! Weight loss, healthy eating and, most importantly, healthy living doesn’t come from how much you eat, it’s ultimately what you eat. Changing your diet from a high-carb, high-sugar indulgence to a high-fat, low-sugar exactitude allows your body to transition its energy intake from carbs - which are unsatisfying and burn out quickly - to fats, which last much longer and peaks your energy levels for a longer length of time. This detox of the body can improve more than your energy and fitness levels, it can change your whole well-being. (1) (2) (3) (4) Lookup/4364.0.55.011main+features12011-12


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CONTACT US TODAY FOR A QUOTE Phone - 07 5479 1659 1/84 Wises Road Maroochydore


Cyclone Debbie losses top $400 million.

• Have an emergency plan for your family in case you are separated; make sure everyone knows the plan and is safe.

Insured losses from Cyclone Debbie and flooding have climbed to an estimated $413 million from 46 817 claims, according to the Insurance Council of Australia.*

• Have emergency contact details of your insurance broker/ insurance company on hand after the event, if required.

Very important. Review your house and contents policy

Insurers are paying over $2 million a day in emergency support as companies mobilise to response teams. Cyclone Debbie left a trail of destruction with devastating effects still felt across North and South East Queensland, northern NSW and even New Zealand. The following guidelines will help you to protect yourself, your family and your property before a storm or significant weather event. • Ensure regular maintenance is carried out on your property, as building materials deteriorate with age.

each year; update the sums insured if you have purchased new assets or completed renovations.

• Ensure your home is insured for the full replacement value. Underinsurance clauses may reduce the amount of your claim payout, which could leave you short of funds to replace/fix the house. Please be aware that any advice offered is General Advice only and has been prepared without taking into consideration your objectives, financial situation or needs. Before deciding to acquire a financial product please consider the Product Disclosure Statement and whether the product is appropriate for your individual objectives, financial situation and needs. m *information from ICA website

• Have a builder check your home to ensure compliance with current building standards. Check the roof for any areas of concern.

Sarah Fisher, Austwide Insurance Brokers

• Keep your gutters and downpipes free of leaves and debris. • Keep your garden neat, clearing away dead trees and bushes. Remove potential tree hazards that may impact power lines or damage your roof. • Have a household emergency kit containing portable radios, batteries, torches, first aid kit, etc.

Sarah Fisher has over 21 years' experience in General Insurance brokering. Sarah enjoys assisting small business owners with their business insurance portfolios to ensure that they have the most appropriate cover available to cover their business assets. Her business is based locally in Tewantin, but able to assist clients all over Australia.

What if your business or home suffered a major event like a



Protect your future with Business Interruption Insurance today! Austwide Insurance Brokers 07 5474 3040 Suite CA 6-10, Noosa Civic Commercial, 28 Eenie Creek Road, Noosaville 4566


Austwide IBS Pty Ltd T/as Austwide Insurance Brokers | ABN 65 237 964 223 Authorised Representative No. 343827 | Authorised Representative of Ausure Pty Ltd ABN 94 096 971 854 | Licence No. 238433 77






Would you or your team benefit from learning the Science of Selling? Are you ready to take your sales a Step Higher? Chill out in the country and relax while you learn. Mountain Top - Climb the Mountain, Enjoy the View. The Raw Training Shed’s environment for improving your business is perfect, it is in the Noosa Hinterland at the top of Cooroy Mountain, 43 acres of fresh air to be yourself. In this space you can create yourself and plan your business, follow the light, what makes you happy, then systemize it. With 21 years of sales experience, both personally and teaching, Janet focuses on helping you to INCREASE the bottom line through MAKING more SALES.

Funshop Option One

Funshop Option Two

Raw Training Shed Agenda

Raw Training Shed Agenda

Subject: Talk, Body, Energy Language for Sales / Systemize Your Sales Presentation

Subject: W ild Horse Workshops for Business – Bring back your animal instincts


Friday 14th July, 2017


Friday 21st July, 2017


$150 (first 10 to book $120)


$180 (first 10 to book $120)

Times: 1.00 to 4.00

Times: 1.00 to 4.00

Six focus subjects, you will receive a workbook with ‘how to’ systemize your sales presentation.

You will receive a workbook with ‘how to’ systemize your sales presentation and be working with the horses some of the time (no riding)

OR One on one workshops also available, systemize your sales presentation, contact us for further info. Contact: Janet Kake M: 0418 743 732 E: W: 78 ISSUE 84

A LITTLE ABOUT OUR SALES TRAINING Prime’s objective is to help people nurture simple sales systems through 1. Your language (your actual words) 2. Your body language 3. Your energy language Let me explain what I mean by this

The sales person becomes a serial sales person pre-empting every move of the customer to help them overcome their fears and satisfy their needs. Are you ready to stimulate your intuition and get lucky in sales? BUSINESS OWNERS Most business owners work in their business and they are their business. Take the owner out of the business and what do you have. In most cases, there is not much of a business left without the owner. So the owner has bought himself a job where he is usually the owner, sales person, sales manager and usually many other roles such as accounts manager and recruiting officer. Our system helps the owner to remove himself from being in the business which leaves more time to work on the business to find ways to improve profits. Most owners think this is not possible and that they are irreplaceable. Not true. With scripts and accurate documentation, accountabilities and system performance measures every role can be duplicated and improved.



SALES PEOPLE How many people do you know in sales who make the same income every year, year after year, even ten or more years later? Most sales people would be in this category. It is possible to increase your income every year by analysing what you do, documenting it and improving everything by one per cent to double, even triple your annual income. This procedure is not difficult but needs to be kept simple to be effective. Prime has identified the key parts of a sales presentation and fully systemized this procedure from the first qualifying question asked to the body language in the final sit down close for any sales business.

Janet Kake has been selling for 21 years, she is the author of ‘THE SALES BIBLE’, has had her own successful Real Estate Business, bought and sold multiple properties, and trained in the science of sales, the science of body language, and the science of story telling, to name a few. Janet is passionate about empowering people to sales success.

WHITE’S IGA National Award Winner 2015 & 2016 State Award Winner 2017




for success

By Holly Davidson

Starting with such humble beginnings, it’s hard to believe that 4 Ingredients is now a household name. Kim McCosker started on one small book about reducing and relieving the stresses of cooking at home and now, 10 years on, she has written 30 books and has a million followers on social media. With the release of her new book, Ten Years In, you would almost expect the boastful retellings of glossy magazine pages and publishers by the dozen knocking on her door. But Kim remembers only too well that the phenomenon in the cooking world was an uphill battle about credibility, PR management and learning the skills of marketing a book that was considered unpublishable. Kim is constantly asked questions such as, “How do I start a business?”, “How do I manage a brand, and evolve into a better brand?”, “What is the secret to success?” As Kim always says, “There has never been anyone less likely to write a cookbook than me!” Pushed into the publishing world, she learned all she could about marketing right from the start, without even having a budget for PR. So, taking all that she has cultivated from the past 10 years, she has placed her story and her wisdom into a book that can give everyone tips and tricks in marketing. “There are a million ideas; often it is the ability to market well

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that is the only difference between something that sells and something that doesn’t.” Regardless of the product, if you want to reach a larger audience and clientele, there are certain stratagems that can magnify the idea. One of Kim’s ways is through the collaboration of different people and companies, like Gourmet Garden. Such partnerships are beneficial to both parties, but the question of “Why?” must be answered, “Why would they be partners, what’s in it for them?” To partner your brand with another, you will need to: • Clearly articulate the benefits to your potential partner. • Understand the partner’s market. • Understand the partner’s product. • Understand your own product and your market. •  Understand how your product can amplify the partner’s customer requirements. • Undertake research thorough pitches to the partner. Ultimately, a partnership is created for the customers, the collaborator and your product. “You don’t need an MBA in Business, you just need a good ideas. The difference between a dream and reality is the action you take in between.” Along with collaboration, another cache in the marketing world is viral marketing. To Kim, this is the most powerful marketing tool on the planet. Due to its isolation in Australia, Kim’s branding required a platform to bridge between continents. The output from viral marketing is hard to positively ensure, but its capability for larger audience reach and knowledge is what most marketing plans wish to make. Turning to the connected and viral nature of online social media in the early stages of her business contributed to her success story.


Kim has more than 700,000 followers on the 4 Ingredients Facebook page and an audience of thousands on different social media pages across the internet. The ability to adapt easily to this marketing strategy helped Kim to have a much better understanding of her clients and their needs. Social media marketing and the further option of online sales has huge benefits, the most significant of which is a large following providing a constant chatter of feedback and need that helps boost and magnify your product. Even better is a large following that is engaged; they read and view your product actively, giving your product a longevity and maintaining currency in the market. “There is no secret to success. There is no hidden formula, it is really hard work. I liken starting your own business to starting an ultramarathon. You need strength, stamina, tenacity and that has to be underwritten by a central ingredient - passion.” e

About Kim Kim is a devoted wife and mother, before business woman, balancing work and life and putting her family above all else. To step back from such a role, she values connecting with her family, spending time on a weekly basis doing little things and initiating one big group activity, or holiday, to look forward to. An important aspect of her life is dinner, ensuring that her family eats together five nights a week, to connect and grow together. She ensures that her home is happy and focuses on what can be done, rather than what can’t.

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INVESTMENT THAN They say diamonds are a girl’s best friend - but could a classic car be smarter? The 2015 Wealth Report recently published by Knight Frank Research revealed some important information on investing in classic cars. When luxury investments were compared over a 10-year period, from 2004 to 2014, classic cars far out-performed diamonds as a luxury investment. In fact, fancy coloured diamonds increased in value during this period by 167 per cent, while classic cars increased by 487 per cent.

WHAT DOES THIS MEAN? Don’t waste your money on diamonds for your wife, instead invest in a classic car! Well I’m not sure your wife would agree but at least now you have some hard evidence to try and convince her.


If you are thinking about buying a classic car, don’t use a home loan broker or a broker that specialises in standard car loans - use a finance broker that specialises in classic car loans. An experienced classic car loan broker will have access to many bank and finance company car loan products, specifically for classic cars, some of which are not available to the general public.

Your classic car loan broker will be able to help you select the best loan for your needs, saving you precious time and money. Good luck! m

Dan Fox, Fox Car Loans

Did you know that loans for these classic cars are really different to normal car loans? Many general lenders do not recognise that classic cars can be an investment, and increase in value, rather than a depreciating asset, like a standard modern car.

After 17 years’ experience with several finance companies, Dan decided to establish Fox Car Loans in 2006 to offer customers the best possible finance solutions for their individual circumstances. Dan is a former Jet Ski champion and is passionate about helping various organisations and holds various volunteer and executive positions in Australia.


Yes to...

 Personal Car Loans  Business Car Loans  Classic Car Loans  Bad Credit Car Loans CALL US TODAY! Ph 1300 665 906

The Corporate Centre, 13 Norval Court, Maroochydore Australian Credit Licence 382952

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by Vickie Magic

I was lucky enough to spend the weekend at the Power of Now retreat with Eckhart Tolle right here on the Sunshine Coast, 13-15 May - the only retreat in Australia on his agenda. If I’m honest, I wasn’t 100 per cent sure if I was an Eckhart Tolle fan. But I can tell with 150 per cent certainty that I am now. The Magic of Now is a magic that we all need. When we truly comprehend that what happened yesterday has no bearing on how we feel right now, in this moment - and the fear or anticipation of what may or may not happen tomorrow also has no bearing on the right now, in this moment - suddenly an opportunity may open up for us to love and appreciate and accept that:

• Right now, in this moment, everything is actually perfect • Right now, in this moment, life is magic • Right now, in this moment, is actually where our life is supposed to be. We can let go of the hurt or pain of yesterday - or the fear or worry of what may go wrong tomorrow - and we can actually live our lives fully present in the magic of now. WOW! All of sudden, my walk on the beach this morning was no longer full of thoughts about getting this done or that done, or the other thing, it was looking at and appreciating the beauty surrounding me; it was feeling the cool water on my feet, the breeze on my face … my mind was filled only with the thoughts of the beauty of what is right now: the Magic of Now. f 83


Marketing Q&A

Youradvertising, advertising, marketing branding questions answered an industry Your marketing and& branding questions answered by anby industry professional. Send to (insert pro con cumand voluptur professional. Just sendyou anyquestions question you have toaddress) we willabor do our andunt. Idit, undam ipis dolliatque poreper ehenim hic te moloreium exped quat. best to give you the best possible answer to help you grow your brand and your business. What is the difference between marketing, sales and What is the difference between Marketing, Sales advertising?

and Advertising? Sales and Marketing are two key functions that complement

Sales marketing are two operation, key functions that complement eachand other in any business while Advertising is each other in any business operation, while advertising is one of the elements of marketing communications. one of the elements of marketing communications. Using Using this analogy, if a business is likened to a fruit-producing this analogy, if a business is likened to a fruit-producing tree, then the collecting and distribution of the fruits would tree, then the collecting and distribution of the fruits would be the Sales function. Maximising the yield of production, or be the sales function. Maximising the yield of production, or the number of fruit on each tree, requires various nurturing the number of fruit on each tree, requires various nurturing processes like fertilisation and irrigation - and this process processes such as fertilisation and irrigation, this process would be the Marketing. Therefore, Advertising then fits into would be the marketing function. Therefore, advertising also the nurturing process as well. fits into the nurturing process. How long will my logo last?

How long will my logo last?

A logo is the identity for a business or organisation, which A logo is the identity for a business organisation, can provide a product, a service or beoran overarching which can provide a product, a service or be an holding enterprise; this identity becomes theoverarching public face holdenterprise – and this identity the public face oring business thumbprint. Ideally, thisbecomes brand identity should or business remain stable ‘thumbprint’. for some time as it helps the brand awareness and brand equity theidentity more itshould is seenremain and recognised in the Ideally, this brand stable for some marketplace. awareness and brandand equity playequity a time as this Brand helps the brand awareness brand significant role in customer purchase behaviour and also the more it is seen and recognised in the marketplace. in customer retention and loyalty. The brand awareness and brand equity play a significant

role insaid the customer purchase behaviours also in Having that, it is best practice to refreshand a logo after a period of time and - depending customer retention loyalty. on the management constitution - and should be considered for various reasons; Having said that, it is best practice to ‘refresh’ a logo after for example, a major company milestone, an acquisition, a a period of time (which will depend on the management change of market direction, a company name change or the constitution) and this should be considered for various introduction of competitors into the market. In some cases, reasons, such as, a major company milestone, an acquisition, the logo may begin to look dated as trends change, which a change of market direction, a company name change or can be a good reason in itself for a refresh, but it may not be the introduction of competitors into the market. necessary to make a complete transformation. In some cases, the logo may begin to look dated as According to experts, logo revisions trends change, which can be a good reason in itself for ora refresh refreshments beto subtle - but it may notshould be necessary make a and complete transformation. gradual so existing brand awareness or equity is not lost in the change.

According to experts, logo revisions or refreshments should be subtle and gradual so existing brand awareness or equity is not lost in the change.

It is also important to note how you represent your logo. One example is your brand story - a combination of the graphic and copy - which should be reviewed regularly as part of the marketing strategy development process. Commercial environments are very dynamic and consumers can attitudestoand interests very quickly, your muchlogo. It ischange also important note how you represent

One example is your brand story - a combination of the

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graphic and copy – which should to be reviewed regularly as part ofthan the the Marketing Strategy quicker last decade, so itdevelopment is important process. to stay relevant. Businesses should review their marketing Commercial environments arealways very dynamic and consumers plans on a regular basis to ensure that they keep in touch can change attitudes and interests very quickly - much with their prospective target markets. quicker than last decade - so it is important to stay relevant. Is any publicity, bad publicity, good publicity? Businesses shouldeven always review their marketing plans on aThis regular basis to ensure that they keep in touch with their is a widely used phrase, perhaps overused, but as a perspective target markets. general statement, in many cases, it could be misleading. In my view, we need to define the word ‘bad’ first. If there is a controversial situation, this good could be bad, but Is any publicity, even bad publicity, publicity? with the right publicity strategies and tactics, the public

This is a widely used phrase – perhaps overused – but as reaction could be turned around and the result could a general statement, in many cases, it could be misleading. be a positive boost in brand awareness. In some cases, In my view, we need to define the word ‘bad’ first.

companies have contingency plans and/or human resources

Ifdedicated there is a for controversial situation, could be ‘bad’ but this occurrence to bethis able to recover quickly with the right publicity strategies and tactics, the public from any situation that arises. reaction could be turned around and the result could be But if the situation is extremely damaging; for example, a positive boost in brand awareness. In some cases, rat poison in a food product or a plane crash, then the companies have contingency plans and/or human publicity strategy should be to focus only on damage resources dedicated for this occurrence, to be able to control. With the right strategies, situations can be recover quickly from any situation that arises. recovered quickly or neutralised before they escalate;

But if the situation is extremely damaging, e.g.skills rat poison in however, exceptional planning and execution are arequired food product or a plane crash, then the publicity strategy to achieve these outcomes. should be to focus only on damage control. With the right As part of the marketing strategy development process, strategies, situations can be recovered quickly or neutralised a regular update to the SWOT analysis—strengths, before they escalate, however to achieve these outcomes weaknesses, opportunities and threats—is important; exceptional planning and execution skills are required. particularly the threats, to help prepare for any potential

As part ofsituations the marketing strategy development process, negative that might occur. This preparation will ithelp is important to update the need SWOT - particularly dramatically when you toregularly neutralise any the ‘T’ (which stands for ca Threats) to help prepare for damaging publicity. any potential negative situations that might occur. This preparation will dramatically help when you need to neutralise any damaging publicity.

Dom Ogun,

Managing Director, Sixe®

With Director, over 20 years’ Dom Ogun, Managing Sixeexperience in ®

marketing and advertising, Dom has With held overboard 20 years levelexperience sales and in marketing and advertising, Dom hasinheld board level marketing positions various salesorganisations, & marketing positions various includinginthe organisations including multi-national multinational Adshelthe Inc. Dom’s Adshel In additionstrengths to his extensive keyInc. commercial are business management experience, developing brand strategies and Dom’s key commercial strengths are marketing solutions for SMEs. developing brand strategies and marketing solutions for SMEs.

This winter is going to be cold and although the slab of your new home may be one of the colder parts of your home, you will be fired up when you discover what you could be getting charged versus what you should actually be paying.

We have all heard stories of new builds where the price continues to grow throughout the build. One of the very first (and major!) causes of an increase that rears its ugly head in a new home build is the slab and foundations upgrade due to a soil classification result. In most cases builders are charging $10 000 or $15 000 for a standard upgrade. Unless you are building a massive home, this is extortion! THE FOLLOWING THREE MUST-READ TIPS WILL ENSURE THAT YOU ARE NOT BEING TAKEN FOR A RIDE. 1. Ensure that your original quote states that the soil conditions allowed for are at least an M type soil; even better if you have it quoted for an H1 type soil. Never let a builder allow for an S type soil classification as only about three per cent of the Sunshine Coast will ever receive the lowest soil classification of S type soil. 2. Get the increases and decreases for M, H1 and H1-H2 noted in your quote before you start building; this way you will know how much the increase or credit will be before you get the soil test completed. For example, if your quote notes that your site has H1 type soil, and your engineer’s result comes back as an M type soil, you will

know exactly how much credit you should receive from your builder. If your quote notes that your site has H1 type soil, and your engineer’s soil result comes back as an H2, then you already have a fixed amount of what the increase in cost will be.

3. The guide below indicates the standard increase based on a 250m2 slab.


M to H1 $1 800 +/- $500


H1 to H2 $2 000 +/- $500


M to H2 $3 800 +/- $500

If you receive anything different from the above for a house slab of 250m2 or less, then you should obtain another quote. m

Daniel Chapman, Stroud Homes Sunshine Coast

Hanging around building sites since he was old enough to hold a hammer, it was only natural Dan would follow his grandfather, uncle, and older brother to become a builder. One of the first things you’ll notice about Daniel Chapman is the relationship he builds with those he builds for. When someone’s building a home for you it’s important that you’re both on the same page, and Dan has the ability to deal with both customers and his team with a great professional, friendly attitude.

4bed, 2bath, media and double garage turnkey house and land packages available in AURA now. For your chance to build with the Sunshine Coast builder that offers the most inclusions, contact Stroud Homes today on 5444 2521.

T: 07 5444 2521 A: 9 Nicklin Way, Minyama, QLD, 4575 W: 85




CHILLIN’ OUT Are you a victim of too much work and not enough play? This can deliver catastrophic outcomes; I have seen it happen. A burdensome workload can creep in to control every aspect of your life and you can easily find yourself on a treadmill that is difficult to step off. Believe me, I’ve been there. It seems to take more effort to take time off when you start thinking about the backlog of work, even after a short break. And then, the guilt creeps in and you despair about taking time out of your business. Does this sound like you? If so, you are not alone. Even when you look at another person’s life and can’t seem to figure out how they manage their workload, the chances are they are battling the same challenge.

with Roz White from White’s IGA

If you want to remain successful, it is essential to invest in personal time out. Tired, worn-down bodies and brains simply cannot be as productive or effective; if you are tired and wrung out, you can end up making mistakes. Using the analogy of a leaking refrigerator - far from ideal in one of my supermarkets - I would need to return it to good working order without delay. So why don’t we seek to look after ourselves when our own batteries are flat or when we’re not running on all cylinders? To maintain our best capacity, and stay at a high performance level, taking time to chill out is essential. Think of your longer-term health and viability. This is all good in theory, but what practical tips can I share to help guide you to find essential time out. It’s not rocket science! The most effective tool I have adopted over the years is to simply rule time out of my schedule. For me, if it’s not in the diary, it just doesn’t happen. So, make a start by just putting aside a day or two - or even better - a week off and work your schedule around that. If you have trouble fitting in your workload before and after work, try extending your day to achieve results, but still have your chillin’ out time. Remember, it is essential; think of it as an investment, not a cost. Being in business 24/7 effectively means there is no off button. Switching off is an acquired skill, but finding time to regenerate will provide a solid framework to allow for new and creative thinking, to establish new business plans and strategies, all essential to creating a sustainable business model fit for the future. If you don’t allow yourself this essential sustenance, you will likely be void of new ideas and initiatives. ca

Roz White, White’s IGA

Roz White and her husband Michael, commenced their retailing journey on the Sunshine Coast in 1993. Currently the IGA Group consists of the Supa IGA Bli Bli, IGA Mooloolah, Peregian Beach and IGA Mt Coolum. The unique ‘locavore’ culture guarantees you to always spot a local instore, because they are locally owned, they employ locals and it’s where the locals shop.

UNIFORMS WITH LOGOS No need to think about what to wear to work Always look the part

Be a walking advertisement for your business • CORPORATE WEAR • ACTIVE WEAR • HI VIZ WEAR • POLO SHIRTS • FAMILY OWNED AND OPERATED

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FOR YOUR NEXT SPEAKING “The human brain starts working the moment you are born and never stops until you stand up to speak in public.” - George Jessel (American actor, known in his lifetime as 'Toastmaster General of the United States') Can you relate to feeling nervous when you know it’s your turn to speak? Do you ever feel you could share your message more effectively? Have you noticed how great speakers make it look so easy and effortless? Even top speakers have experienced fears when they started out and I’ve been there—I know what it’s like. We know public speaking isn’t effortless and, through working with clients, I’ve discovered the main reason for these fears is because you’re driving in the wrong gear. It’s like driving 110kph on the highway in second gear! Knowing that you need to speak publicly can be one of the most nerve wrenching experiences you can have. You may have incredible knowledge and an amazing business; however, if you continue driving in the incorrect gear, it will always feel demanding and stressful. The key to changing this is learning how to shift gears. It’s important to remember, whether you’re doing your first presentation or speaking professionally, a level of fear is almost always present. Steve Siegold, the Mental Toughness Coach, explains that when we put ourselves under too much stress our performance goes down. He calls it a performance break down because when we get stressed, our IQ drops! However, when people learn how to manage their emotions, they no longer perceive things as a threat. When we’re stressed, part of our brain - called the Amygdala - triggers an emotional response to the thing with which we feel threatened. A flight or fight reaction occurs and this physically impacts our body with uncomfortable sensations, such as dry mouth, pounding heart, trembling and a fear of forgetting our words.

If your public speaking fears are stopping you signing up clients or you’re afraid to speak at network events, I wonder how many opportunities you’re missing? Are you curious to know how you can change gears so that you manage your emotions whenever you need to speak?

THREE STEPS FOR YOUR NEXT SPEAKING OPPORTUNITY 1. Visualise: Hold a positive, clear picture of the outcome for your presentation. Remember to include all your favourite colours, sounds, feelings, positive thoughts and language. Think of role models you look up to or aspire to become. Reflect on their qualities, such as, tone, how they hold themselves and how they speak. 2. Practice: Know your subject and content well and remember to breathe deeply. Research shows your fears are reduced by 75 per cent when you feel prepared and confident. 3. Circle of influence: Focus on the things that are within your power and not on the things that aren’t. For example, you can manage how you feel and what you tell yourself. However, you can’t manage how your audience will respond. Here’s to your success as you change gears and share your message. m

Kim Taylor, Ultimate Speaker

Kim Taylor’s passion for assisting people to discover and implement their own speaking style enables them to share their message and bring positive inspiration for change in the world. With more than 30 years of experience in professional and personal development, she is highly praised for her ability to help people unlock their voice and speak from their heart. Kim is a renowned speaker coach, trainer, author, emcee and founder of the 9-Steps to Ultimate Speaker training system. 87



IT’S YOUR TIME TO SHINE There’s never been a better time to live and work on the Sunshine Coast, and it’s only going to get brighter. We’ve started building the city of the future in Maroochydore, and it’s got Australia watching. Let’s show them what we can do.

Explore More 88 ISSUE 84



Dear Alvia I am rsary is coming up and My 25th Wedding Annive party big a ng nni pla is e wif dreading the event. My the invitations. I have and has already sent out feel ge for years and would wanted to end my marria how do but ty, par the h h wit like a fake if I go throug m R I say it is over now? Fro Dear R se? er the party, which is wor Breaking up before or aft se wor n if you wait could be eve The effect on everyone you w kno you th and do what than if you face the tru of nation has stopped both sti cra Pro . need to do now to ts wan who e eon som h ess wit you from finding happin h each of you. be in a relationship wit


Dear Alvia My wife and I have been estranged for years; we sleep in separate rooms, although we still kind of run the home together. It is like we keep up appearances, but no longer really want to be together. We just don’t have the guts to call it off properly. What should I do? From S Dear S My first thought is for you to talk to your wife honestly and say what you want to do. If that is too difficult, perhaps both of you should work with a relationship professional or a separations specialist. Usually the fear of what might happen is what keeps couples in a dysfunctional relationship. When a plan is put into place, the break-up remains amicable and the fear is removed. Often, things aren’t as bad as the fear. ca



Alvia Turney, Act4Tomorrow Separation Specialists “Don’t waste another second of your life or someone else’s being in the wrong relationship.” Act 4 Tomorrow: an easier, cheaper, better way to separate. Ph: 1300 Act4Tom (1300 228486) 89


MANAGEMENT Working behind the spotlight


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BINDI HAS FOUND HER LEADING ROLE. Event management is big business; behind every champagne flute, every microphone, and every finishing line around the world, someone is working tirelessly to bring an event to life.

execute successfully,” she said. For as long as she can remember, Bindi has always been extremely goal orientated and determined to find her dream job.

After a lifetime of learned experience working in the performing arts and entertainment industry, 2015 TAFE Queensland East Coast Student of the Year, 28-year-old Bindi Balazs, decided to move away from the spotlight and is now working in the leading role she was destined to star in.

“The best jobs aren’t always advertised. You’ve got to put yourself out there to not only develop your skills, but also build vital networks in the industry you enjoy being in,” Bindi said.

“The hardest part is knowing what you want to do. Your dream job is out Bindi is the Athlete there once you “To be a successful events Services Event Coordinator know where to look. manager you need to be an at the renowned World adrenalin junkie with a stomach for Define your goal, Triathlon Corporation, seriously hard work, the ability to and then go after IRONMAN. Bindi keep a level head when things go it,” she said. organises registration and wrong, and most importantly… accreditation, arranges According to Bindi, a comfy pair of shoes.” racing kits, coordinates volunteering with presentation ceremonies, TAFE at some of the visits schools and consults Sunshine Coast’s with communities about things like biggest events and putting everything planned road closures, parking and she’s learnt into practice has helped noise. Every day is different and it’s her prepare her for a successful career. job to make sure that people not only leave IRONMAN with fond memories, but “The hands-on practical nature of TAFE is keep coming back. so valuable. Not many courses can teach patience, common sense, and the ability “To be a successful events manager to stay calm and collected when chaos you need to be an adrenalin junkie with swirls around you, but I gained these a stomach for seriously hard work, the skills from working in the event industry ability to keep a level head when things while studying,” Bindi said. go wrong, and most importantly… a comfy pair of shoes,” Bindi said. Bindi’s now working in an industry that she loves. Even though she’s out of the “I live for those little moments when spotlight, her hard work touches people you see an event come together. Little all over the world and will live on forever moments that might be over in a blink through the memorable experiences of an eye, but may have taken months they’ve had at one of her events. of planning and hours of coordination to


1300 656 188 | 91





Brendon, Victoria and

Ben Murray

MRS MAKEUP DO YOU NEED MAKE UP FOR A PHOTO SHOOT OR A SPECIAL OCCASION? With a career in makeup spanning 25 years Sunshine Coast, local Nikki Stacey is the matriarch of the industry. After closing her makeup boutique Colorpop Cosmetics last year, Nikki is still offering makeup services and personal tuition through her aptly named MRS MAKEUP business. Available at her Caloundra studio or at your home/hotel. The only thing that hasn't changed is her flawless airbrushed foundation finish and her canny ability to find your inner beauty without hiding it under a heavy layer of makeup. Specialising in anti-aging makeup techniques, Mrs Makeup (Nikki) is the go to makeup artist for women over 30 wanting to look their best for any occasion.

BRENDON MURRAY— BENTLEYS SUNSHINE COAST Bentleys Sunshine Coast is one of the oldest and largest business advisory firms on the Sunshine Coast. Our diverse experience enables us to assist businesses on the Coast to achieve their financial goals. We genuinely care about our clients, provide a holistic service and offer a range of solutions beyond simply doing your tax.

To learn more call Nikki on 0415 699 795.

Dominque Kimber

UNICO STUDIOS Unico Studios provide a complete visual experience. Not only do we have great stock images, we also provide services in photography, graphic design, multimedia solutions and much more. We can fully customise a solution for you, exploring the potentials of each project within your budget. Attention to detail and personalised service is paramount for us.

Anita Rennie AVENUE DENTAL CALOUNDRA Voted Best Dental Practice on the Sunshine Coast on Matters Magazine Facebook page 2017. Established on the Sunshine Coast for over 26 years, with dental practices in Caloundra, Kawana and Maroochydore. Our practices are built on our promises to you: • 5-year major dental warranty • Same-day emergency guarantee • Your best ever dental experience P: 07 5491 1111 E:

SOCIAL SWELL Social Swell is a copywriting service based on the Sunshine Coast. We specialise in digital content and love to work with small-medium local businesses. We create effective, optimised, informative and unique copy for your website, social media, e-newsletter and traditional print platforms.

AVALON HEALING Gemma Castiglia was born to Italian immigrants in Fremantle in the 50s. It was own life experiences—and 20-year voyage of self-development—that brought Gemma to where she is today. Establishing her spiritual and holistic healing business in 2003, she embarked upon her mission to “heal people out of their own darkness and into the universal light”.



JACQUI WILSON-SMITH, WINS WOMAN OF THE YEAR Sunshine Coast businesswoman, Jacqui Wilson-Smith intends to use her new title as Queensland Rural Woman of the Year to help fund an innovative online training platform for rural industries to access a design-led thinking approach to solving problems in their businesses. With her $10 000 bursary winnings, Jacqui wants to launch the learning platform that will enable the creation of virtual communities where rural businesses can collaborate, learn how to speed up the pace of innovation, reduce risks and create business growth. “I really am passionate about sharing this knowledge and making it accessible and want to pilot it through the Food and Agribusiness Network (FAN),” says Jacqui, who is Chairman of FAN. “Thanks to the funding from this award we are well on the way to making it happen, although we will also be looking for an additional project sponsor to get it off the ground”. According to Australian Bureau of Statistics (ABS) the agriculture, forestry and fishing sectors have the lowest proportion of innovativeactive businesses in Australia. New thinking and approaches are needed to drive our ambitions for growth. Jacqui’s training platform is one way of driving this change. “Design thinking is an iterative process that can be learned and I want to

About Jacqui

share this with our members and beyond.” says Jacqui. “By empathising with customers to gain insights, rapidly prototyping, failing fast and ultimately innovating successfully”. The online content will be delivered in fun, engaging, digestible and extremely practical ways using multimedia such as short video documentaries, e-books, animations, podcasts, webinars, workshops and quizzes. An initiative of the Rural Industries Research and Development Corporation (RIRDC), the award identifies and supports emerging women leaders who have the desire, commitment and leadership potential to make a greater contribution to primary industries and rural communities. The award acknowledges women’s leadership capacity in effecting change and influence through connecting and collaborating and creates opportunities for women to drive innovation and build resilience. e

Jacqui’s leadership in Sunshine Coast herb and spice company Gourmet Garden has seen her influence its success through her role as Head of Innovation and Marketing. Following McCormick’s acquisition of Gourmet Garden in early 2016, Jacqui was promoted to Global Innovation Manager for McCormick. She sees her role at FAN as a way of giving back and actively contributing to doubling the region’s food and agribusiness economy by 2030. Jacqui grew up on properties in the Sunshine Coast hinterland, where she learned to milk a cow, crack a whip and even rode a horse to school! She was captain of Pomona State School before heading to a boarding school in Brisbane. After university, she worked for Buderim Ginger before moving to the UK. On return she was determined to centre her career on the Sunshine Coast. Jacqui has 20 years’ experience in innovation and marketing with agribusinesses.

Her output is impressive and her achievements many: • March 2017. FIAL Food Innovation Australia panel judge. • Dec 2016, appointed Global Innovation Manager, McCormick. • Oct 2016, appointed Chairman, FAN. • Sept 2016, Graduate of the Australian Institute of Company Directors course. • Dec 2015, launched FAN, co-founding board member, Company Secretary. • Aug 2015, guest speaker, Disruptive Innovation Industry Forum, Sydney. • March 2014, launched Gourmet Garden’s Lightly Dried range. • Oct 2012, launched digital platform What2Cook. com meal planning site. • Sept 2010, published first collaborative 4 Ingredients and Gourmet Garden cookbook with local author, Kim McCosker. • Sept 2009, appointed Head of Marketing and Innovation at Gourmet Garden. 93


FINDING THE RIGHT TENANT FOR YOUR property Finding the right tenant is crucial to ensure that your investment property runs smoothly.

During peak rental markets, as we are currently experiencing on the Sunshine Coast, rental properties are in very high demand and tenants are competing against each other to secure a property.

• Is the property clean and tidy on routine inspections? Are the lawns and gardens maintained to a reasonable standard? Are pets being kept at the property and are they indoor or outdoor pets?

• Do they constantly make demands for items that they require for the property? • Have there been any complaints from neighbours at previous properties?

Long- or short-term tenants. Which suits you best?

• Why did they leave their previous property?

• Long-term tenants want a property to call home, secure in the knowledge that they are leasing the property for a long period. These tenants prefer a 12-month lease with an option to extend.

• Have they met the identification requirements. This must include valid photo id and verification of income for each adult occupant of the property.

• Short-term tenants want a property for a limited time as they may be moving to the area and looking at buying or have recently sold and wish to build. These tenants will generally sign a tenancy agreement for a period of three or six months and will assess the situation as the contract nears expiry.

• Have they been checked by a reputable tenancy database to ensure that there is no past history that could create problems with future tenancies?

As the property owner, you need to decide what type of tenancy best suits you. Most investment property owners prefer a long-term tenancy as this provides stability for the investment and ensures that mortgage payments are met. Are the tenants right for you? Happy tenants = happy landlords = happy property managers. Assess your prospective tenants by looking for stability in their application: • Are they in regular employment? Have they been in the same position for a reasonable period of time? Will their income allow them to cover the rental payments and the everyday living costs without causing undue financial stress? • How long have they been in their current property? Do they have a clear history of payments being made on time? Is the rent paid up to date? • Do they have a good reference history from previous landlords and rental agencies?

Once you select the tenants for your property, ensure that all lease conditions are discussed at length with them and that the agreement is fully understood by all parties. Protect yourself Do you hold a current landlord insurance policy to cover yourself for unforeseen circumstances. m

Anita, Terreno Management

Anita has owned and operated a successful real estate business for 21 years, using her excellent working knowledge of RTA rules and regulations, and the Property Agents and the Property Occupations Act of 2014. Anita strives to fulfil her obligations when it comes to landlords and tenants alike and, having built an excellent reputation across a wide sector of the property industry nationally, her services are highly in demand.

ARE YOU LOOKING FOR A NEW PROPERTY MANAGER? One that you can trust completely. One that allows you the option to travel the world, if that’s your heart’s desire, or take some time out to enjoy some YOU time. If you want to relax and let someone ELSE take over the STRESS, why not give us a try. We’ve been looking after properties here on the Sunshine Coast for almost 20 years.

Contact Anita at Terreno Property Management on 5445 5811 or 0414 571 260 See more on facebook Terrenorental

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Divorce, Separation & Break-Up Assistance


- ACT4TOMORROW Separation Specialists

Amanda Ballantine, Julie Gabrielson, Karen Menzel, Alice Paterson, Kelly Gray, Alvia Turney (Front)

The latest buzzword for companies who are working for positive change in long-established industries for the betterment of the peopleâ&#x20AC;&#x2122;s INDUSTRY DISRUPTERS. I recently took a business trip to Sydney and am extremely proud to say that Act4Tomorrow Separation Specialists have been named an Industry Disrupter.

whether to stay or leave) - One party (or both) who have decided it is over but are unsure how to proceed - Couples who are amicable and would like to move as quickly and smoothly through the process to avoid having their matter escalate by outside forces - Couples who are knowledgeable regarding their finances and require a minimum amount of assistance to bring their settlement to fruition What exactly do we do and why you should come to us first?

I was positively and graciously received by an audience of Sydney solicitors and was asked by two of the larger Sydney based firms to return to talk business! Finally, I feel, my business-venture has been received by the legal fraternity as an opportunity to improve the often negative environment of separation and divorce to one which could reduce the time, money spend and angst for individuals and their families. What this means for my business is that the positive change we are aiming to achieve for separating couples throughout our country has the potential to become a reality.

We work with you to formulate a plan of what needs to be achieved, starting with your break-up if necessary, who needs to be involved and how to make it all happen. We literally manage the entire process to reduce your overwhelm, walk you through the process, handle communications back and forth between you and your ex-partner, introduce you to solicitors who will work collaboratively to move your matter to resolution. We have also created a positive group from other industries who you may need to call upon, mortgage brokers, valuers, forensic accountants, real estate agents, solicitors, insurance brokers, psychologists etc. We are a One-Stop-Shop and our objective is to move Other companies who have been labeled Industry you through this process as smoothly as possible, taking into Disrupters are Uber, Air BNB, AMAZON and YouTube consideration your emotional circumstance, whilst saving you If you have not heard of Act4Tomorrow Separation Specialists, I unnecessary court costs. started the company in 2013, after my own negative, protracted and extortionately priced separation experience. At Act4Tomorrow, Our dream is to be recognised as the go-to people when we work with individuals and couples throughout Australia considering or going through a separation and divorce and who are separating and divorcing, managing the entire process for couples to use the service together to achieve an in-andto reduce the emotional impact on themselves and their families out divorce process. and without paying a small fortune for the process. The positives of getting through a break-up quickly and amicably apart from saving you tens of thousands of dollars - is in reducing the personal emotional cost on you, your family and the positive - Individuals who have not yet separated (or are perhaps unsure impact it has for sharing future family events. Who are our clients?

A Better Way To Separate Call us today on 1300 228486 (1300 Act 4 Tom) for a FREE one hour consultation. 95


Take a Chill Pill!


When was the last time you gave yourself time out? This is a question that has two possible responses: a half-hearted shrug or an absurd giggle. “It’s all about work, work, work!” “There are not enough hours in the day!’ You can reap the rewards of your efforts, but your efforts can only go as far as you can. If you work yourself into the ground, you can end up with nothing left to give. Taking time out is a necessity. You wouldn’t keep a car engine running for hours on end without feeding it fuel or giving it a check-up. So why do we do it to ourselves?

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I think Dr Seuss said it best, “Step with care and great tact and remember that life’s a great balancing act” The key word in that wonderful rhyme is balance. It’s a tricky word; one that comes with a finicky nature and often dances out of our reach, but that balance between work and life can allow you to appreciate the joys of life, especially around the Sunshine Coast.

So, why do you need to take time out?


STRESS RELIEF We all have stress in our lives, but how we maintain it leads to how much it affects us. Stress can be beneficial to work ethic, allowing us to perform under pressure. However, as with anything that needs to be balanced, it is harmful when we have more than we need. Too much high-level stress can leave the body vulnerable to a mountain of health risks and diseases. FOCUS SHIFTER Wandering thoughts on future engagements, home problems and more while trying to work? The scatterbrain effect can take its toll, ramping up anxiety and uncertainty in making decisions regarding work and home life. Having the ability to still yourself and take it easy permits you to ensure certainty. MOOD LIFTER Due to constant pressure, it’s common to have a negative attitude about almost everything. Having allotted time to yourself gives you something to look forward to, improving your outlook on your work life exponentially. HEALTHIER YOU Taking a break can do wonders for your health and your mental state. Instead of shying away from challenges and stress-inducing problems, you can face them with a levelheaded attitude. It can even go as far as extending your life. Take time to unwind and breathe, take a step back. Relax, readjust, re-evaluate and then rejoin, feeling better than you did before. Value time for yourself, top up your fuel and check in with your own state of well-being. There are heaps of places to chill out all around the Sunshine Coast. The only variant is you! If you are one for vibrant nature, you can walk along one of the countless beachfronts ranging from Noosa to Caloundra; there are also plenty of national parks and sanctuaries along the Hinterland range to soothe your soul. On the other hand, massage, beauty and spa treatments do wonders for your self-esteem, confidence and well-being. A day for yourself on a regular basis can lead to a more fulfilled, meaningful work life. Even switching off technology and just taking a moment to breathe can give you a better balance in your life! Along with taking time out for yourself, taking time out with your work colleagues allows for better teamwork. Human resources and team-building exercises do have reason behind them! They can be big, extravagant procedures or small, costeffective experiences. Taking time out from busy schedules to build upon better relationships and skills promotes growth within your business. A team that plays and works together, stays together. I know that the lifestyle of today is set around deadlines, and there is barely enough time left in a day to get through a never-ending list. I have a deadline on this article. But, like a car abandoned on the side of a road when it has run out of fuel, is it really worth it to go until you can’t go anymore? Realigning the body and the mind through relaxation and taking a step back helps you to focus yourself. Give yourself the opportunity to chill out, because the balance of work and f rest all starts with you!

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Scene @ Matters Launch Matters Magazine Issue 83 Launch held at Bin106, Brisbane Road Mooloolaba


Bill & Annette Sym (Symply Too Good To Be True), Jen Forster (The Hive)

Anita Humphteys (Terreno Management), Vaughan Allen (Detox IT)

Daniel Chapman (Stroud Homes), Mandy Ward (Suncoast HR Services)

Di henshall & Team (Di Henshall Interior Design)

Scene @

Food and Agricultural Networking event held at Gourmet Garden

Emily Gouge (Maleny Dairies)

Greg Curran (Sunshine Coast Brewery)

Adam Donoghue (The Fresh Chai Co.)

Jacqui Wilson-Smith (Fan Network) 98 ISSUE 84

Jamie & Natalie Dalton (Frozen Sunshine)

Kaz Pollock (Maleny Cheese)


Emma Baxter(You Tax), Kim Taylor (Ultimate Speakers)

Simon & Sue (Mum) Scott (Eureka Homes)

Nantha Lingam (BarterCard Sunshine Coast), Donna Niazov (Family Friendly Carpets)

Marilyn & Kaitlyn Black (Harlequin Blinds & Security)

Scene @ the Launch of the Sunshine

Coast Business Womenâ&#x20AC;&#x2122;s Network 2017 Awards held at EBB Restaurant Maroochydore.

Antonio & Wendy Puelma, Sarah Fisher

Celena Ross, Vanessa Webster

Emma Larsen, Anita Childs, Tania Turner

Yogita Bali, Karin Littleton, Krys Cann, Maria Faulder

Karen Tyrrell-Conroy, Roz White

Heather Pollock, Di Henshall, Vickie Magic

Lindsey Cox, Karen Tyrrell-Conroy, Melissa Gardner

SCBWN 2016 Awards Winners, Rebecca Walker (President Vickie Magic) Tania Turner, Maria Faulder, Cyndi O'Meara 99


p u g n i p p te s e r a n e Wom


By Ted Fitzgerald Sunshine Coast Numbers Expert

Fellas â&#x20AC;Ś get ready to move over! As an Honorary Senior Fellow of the Sunshine Coast University, I have had the privilege over the last 14 years of attending quite a few graduation ceremonies. Watching graduands receive various Bachelor or Masters degrees and PHDs, it became apparent that

In 2011, there were at least 30 per cent more females than males with tertiary qualifications. I am prepared to bet the 2016 Census will show this trend is continuing, if not accelerating.

Looking at trends between 1996 and

females were slowly, but surely, overtaking males in higher education

2011, the complete redirection of

achievement. So, I decided to test this perception by running some

education achievement patterns is

numbers. In a few months, we get 2016 Census data, but current numbers - almost six years old - are dramatically revealing.

Comparing numbers of females achieving a Bachelorâ&#x20AC;&#x2122;s degree between 1996 and 2011, females were significantly higher.

Servicing Brisbane and Sunshine Coast 100 ISSUE 84

signalling fundamental changes in what have been long held and traditional social and economic gender norms and stereotypes.

Sunshine Coast Tertiary Qualifications 2011

Given the significant changes in male/female higher education levels now occurring, it is difficult to see how this situation can continue. Between 1996 and 2011, the number of females on the Coast with higher level incomes rose 979 per cent, whilst males with highest incomes rose only 526 per cent, or less around half. So, changes to the gender balance are underway. And about time!

A key driver for these changes is the increasing capacity and reputation of the University of the Sunshine Coast (first student intake in 1996). When compared with national trends in higher education achievement, the Sunshine Coast is powering ahead. Thanks to USC!



Postgraduate Degree



Graduate Diploma/Certificate



Bachelor Degree



Diploma/Advanced Diploma





Postgraduate Degree



Graduate Diploma/Certificate



Bachelor Degree



Diploma/Advanced Diploma



Sunshine Coast Tertiary Qualifications Change 1996-2011

Lessons for male business people on the Coast? Embrace the change as an opportunity, not a threat! Forget the gender stereotypes. Well-educated and well-paid customers are good for business, regardless of gender. Just learn how to cater to their needs and wants! ca



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But, as the chart shows clearly, changes in female education achievement are yet to be reflected in income levels. The difference in higher-level incomes between males and females on the Coast is hardly news. This behaviour has been built into the system of most cultures from the beginning of industrialisation.



YOUR JOURNEY INTO THE SUNNY COAST CHILL OUT ZONE SEE IT, HEAR IT, LOVE IT! The Noosa Long Weekend Festival—a 10day annual event in July—celebrates local talent and well-known and emerging talent from all over Australia, showcasing arts, literature, dance, drama, music, food and fun. For more information, see the Noosa Long Weekend Festival website: A huge success in its first year in 2016, the Horizon Festival of Arts and Culture opening night, 'Horizon Ignites', lit the sky of Caloundra with a spectacular lantern parade from Minchinton Street to Bulcock Street that included Gubbi Gubbi, Latin and Flamenco dancers. The Horizon Festival connects, disrupts and delights through arts, culture and creativity. The 2017 event will be held from 25 August to 3 September. Over 10 arts-fuelled days across the Sunshine Coast, Horizon collaborates to deliver more than 200 events in visual art, film, literature, performance, street art,

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comedy, music, theatre and new media. Keep an eye on the official website for this notto-be-missed event: The Sunshine Coast Art Gallery Trail brings together Sunshine Coast Hinterland regions having a longstanding reputation for fine art and providing for a range of tastes and budgets. Artworks include oil and water-colour paintings and extend into bronze, sandstone and marble sculptures, porcelain and hand-blown glass, silk and textiles, jewellery, wood, photography and much more.

Take the trail for a wonderfully busy day or a leisurely week. Apart from the art, why not take a break to enjoy the delightful scenery and the wide variety of cuisine available in the region. Check out the 19 art galleries on the Sunshine Coast Art Gallery Trail website:

WALK IT The Mary Cairncross Scenic Reserve is over two kilometres of tranquil walking tracks, boardwalks and viewing platforms. Pick up a guide to the walking trails—some with wheelchair access—at the desk when you visit the Education Centre. More information—including a location map—is available on the Mary Cairncross Scenic Reserve website: mary-cairncross. Hidden on the northern side of Buderim— less than a kilometre from the village— the Buderim Forest Waterfall Walk is a 45-hectare secluded oasis; a rainforest world of tall trees, ferns, babbling waterfalls, cascades and bird calls. A splendid walking trail has been developed from two entry points. The lower entry is off Lindsay Road via Harry’s Lane; the second entry point is via Quorn Close, which runs off Lindsay Road at the top of Buderim. Parking is available at both entry points. More information on the walk is available on the Buderim Forest website: buderim-forest

up the view of the Glasshouse Mountains; on a clear day, you can see Brisbane.

A map at the entrance to the park provides information about the various walking trails. The tracks are well maintained and suitable for beginners (although a bit more challenging at the start at the southern end of Sunshine Beach), where you will enjoy views of the ocean, surfers, dolphins and turtles.

Mount Tinbeerwah is an easy 30-minute walk to the top, from where you will experience an incredible 360-degree views of Noosa, the river system to the string of lakes, the coast and the Hinterland forest. Part of the track is accessible by wheelchair.

More information - including facilities, activities and location - is available on the Noosa National Park website: Close by, the Noosaville riverfront is the starting point for trips to Fraser Island, Noosa Everglades, jet boat thrill rides and many half-day or full-day river or deep sea ocean fishing trips.

CLIMB IT Down there, from up here! Often missed on the drive to and from Brisbane, Wild Horse Mountain Lookout is accessible 30 kilometres north of Brisbane just off the Bruce Highway near Caboolture. It stands just 123 metres above sea level, with a viewing platform provided by Telstra and the Department of Primary Industries. A leisurely stroll up the 700 metres paved, but steep, uphill pathway will take you to the lookout, where you will be rewarded with breathtaking 360-degree panoramic views across the Pumicestone Passage and Bribie and Moreton islands. It’s a great spot to soak

Directions, maps, route and trail notes available on the Aussie Bushwalking website:

Mount Tinbeerwah is located west of Noosa in the Tewantin State Forest. The car park is on the Mount Tinbeerwah Road. Directions, maps, route and trail notes available on the Aussie Bushwalking website: Just outside Yandina, Mount Ninderry, at 304 metres above sea level, is considered an easy to moderate climb. It takes about 30 minutes to reach the top and the reward is the amazing view. You will see Mount Coolum in the distance as well as the Maroochy River winding through fields. Directions, maps, route and trail notes available on the Aussie Bushwalking website:

The Noosaville riverfront is the starting point for trips to Fraser Island, Noosa Everglades, jet boat thrill rides and river or deep sea ocean fishing trips.

Noosa National Park is home to some of the most beautiful beaches in Australia, with Main Beach being popular with families. Just a little further north, the surf is suitable for both beginner and experienced surfers.

Another very popular climb is Mount Ngungun; it is a relatively easy climb, with a well-defined track, although with some steep sections, and has fantastic views. Part way up the mountain there is a great view of Mount Tibrogargan, with spectacular closeup views of nearby Mount Tibrogargan, Mount Coonowrin and Mount Beerwah from the top. Directions, maps, route and trail notes available on the Aussie Bushwalking website: f 103


SAIL IT Drift into lunch time on a cruise, catch a glimpse of marine life or watch the horizon during a breathtaking sunset. Cruise from the Mooloolaba Wharf, the Mooloolaba Yacht Club or Caloundra (Tripcony Lane or Pelican Waters Tavern).

Most cruise operators offer cruise only or cruise and dine, often with fully licensed bars. Or take advantage of educational themed trips, such as visiting marine parks. For the more active chillers, maybe deep sea fishing or a spot of kayaking offered by Sunshine Coast Afloat.

BROWSE IT! Fresh local food and flowers, fresh juices, tasty breakfasts, coffee, lunch and delicious sweet treats. Two of the best markets are right on our doorstep in Eumundi and Caloundra. You’ll find activities for the kids, handcrafted, locally made products, art, live entertainment and street theatre. Eumundi markets—in the heart of the charming historic hinterland town of Eumundi—has over 300 art, craft and produce stalls. Eumundi markets are open Wednesdays, 8am to 1.30pm and Saturdays, 7am to 2pm. Check it out on the Eumundi Markets website: And then there’s the Caloundra Street Fair. Set under the beautiful canopy of the tree-lined main street surrounded by cafes, boutiques and specialty shops - and only two blocks from beautiful Bulcock Beach

Images provided by Dranko Magic and Anita Rennie

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- the Caloundra Street Fair is a must-do Sunday morning event, attracting Sunshine Coast locals and visitors. The Caloundra Street Fair is open every Sunday from 8am to 1pm. The Caloundra Street Fair morphs into Twilight Markets Sunshine Coast during holiday seasons. Twilight Markets are open from 5pm to 9pm on selected dates. Keep an eye on the Caloundra Street Fair website:

PAMPER IT! 'Pamper packages Sunshine Coast', this simple set of keywords typed into Google will immerse you into the many offers of local pampering from Caloundra to Kiels Mountain to Flaxton and anywhere in between.

On offer are day spas, massage centres, even some with cooking schools. Look for couples spas if you want to share the bliss and drift into oblivion with your significant other. All in all there is so much to do, see, climb and truly LOVE right here on the beautiful Sunshine Coast.

The Caloundra Street Fair is a must-do Sunday morning event, attracting Sunshine Coast locals and visitors. It morphs into Twilight Markets Sunshine Coast during holiday seasons.

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s d a e l e r o m t n a w Do you


Here are some ideas for lead generation for your business. The trick is to have at LEAST ten things at once ALL THE TIME. Firstly, take a highlighter and highlight from the list below ALL of the things you are currently doing. Then take another colour highlighter and HIGHLIGHT all of the things you WILL DO AND COULD DO?

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Advertise in a local Magazine


Local Newspaper advertising

Post Card Mailings

Television Advert

Internet/Web Pages

Radio Advertising

Building Signage

In a Trade Journal (relevant to your field)

Car Signage

In an Industry Newsletter

Store and Sidewalk Signage

A School Newsletter

Window Displays

Inserts into local magazine or newspaper

Passing Trade

Public Relations

Product Packaging

Press Releases

Video/In-Store Displays

Letterbox Flyers

Shopping Centre Promotions

Sidewalk handouts in a busy area

Create an Industry Newsletter


Stickers and Tags


Fridge Magnets

Local Directories

Named Promotional Gifts

Barter/Trade Exchanges Buy Database Lists

Blimps, Balloons, Plane Banners and Skywriting

Direct Mail

Government Programs/Contacts

Piggy Back Invoice Mailings

Uniforms/Name Tags

Tender Lists

Business Cards


Back of business card call to action


Networking Functions

Taxi/Bus Advertising


Cinema Advertising



Cold Calling





Market Days

Host Beneficiaries

Change/Open More Locations

Strategic Alliances

Trade Longer/Different Hours

Write A Book

Open New Territories

Fetes and Shows

Test and Measure

Open Days and Sign On Days

Provide Team Selling Incentives

Fundraising Campaigns

Team Buying Incentives

Trade Shows

Referral System

Party Plan

Social media (Facebook)

Network Marketing

Social media (Linked In)

And here are some things you can do to Increase Income. Take the same colour highlight as above and highlight the things you are already doing. Now take another colour (same as above) and highlight the things you could do. Better Service, Make Your Customers Feel Special Give Them Magic Moments


Under Promise And Over Deliver

Past Customer Events/Promotions

Streamline Your Service

Information Nights

Deliver Consistently and Reliably

Socialise With Clients

Keep In Regular Contact

Labels And Stickers

Inform Customers of Entire Range

Direct Mail Special Offers

Increase Product Obsolescence

Cooperative Promotions

Introduce Upgrades Regularly

Sell Other Peoples Products And Services

Offer Service Contracts

Rent/Sell Your Database

Product of The Week/Month

Continually Clean Up Your Database

Ask Them to Come Back

Keep Good Data On Clients

Use Call Cycling

Tell Your Magic Story

Send Out A Newsletter

Build A Relationship

Create A Membership/VIP Card

Know Your Customers Name

Collect A Database Of Past Clients

Tell Them Your Full Name


Become Their Friend

Offer Incentives/Rebates

Offer Free Trials

Target Likely Repeaters

New Product Launches

Post Purchase Reassurance

Train Your Team

Run Competitions

Educate On Full Value Special Occasion Cards/Gifts Direct Mail Regular Offers Follow Up And Follow Up Again

HEY PRESTO you now have a list of things you can do to GROW your business that you may not have thought of. f 107


When business owners are performing the annual review of the profit and loss report - or even during the year if times get tough - which expense do you think is likely to jump out? If your answer is insurance expenses then, according to my experience, you would be right.

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form, we filled out another and our broker did the rest. The regular income protection payments allowed time for optimal recovery. Insurance is often one of the first things to get the chop when cutbacks are required. This is dangerous.

We were fortunate, but not everyone can say the same. I remember a heavily geared investor and client who suffered a stroke at the age of 50. Concerned by the ongoing expense,

I’ve watched this play out on numerous occasions;

she had cancelled her income protection the prior year.

policies are cancelled and then a claim event occurs,

The additional stress caused by her lost income cannot be

causing enormous business disruption and havoc to

underestimated and, unfortunately, bankruptcy was the end result.

business owners and their families.

I’ve seen business owners cut their insurance cover to

True, it can be a big expense. True, you may not have

save money, rather than other options such as trim down

had a claim for five years or more. Maybe you have had

their staffing. While it is noble to look after other people

problems with an insurer when lodging a claim and you see the premiums as dead money? But insurance cover—both personal and business—is a first-lineof-defence component of any business structure; particularly for income protection and trauma cover. Insurance shouldn’t be a set-and-forget expense. Use your broker as an essential part of your business team, both for

before themselves, it doesn’t make rational sense as they are the ones taking on all the business risks.

If you’ve read this far, then I can assume the subject has struck a cord. If so, act now! Set a review appointment with your insurance broker.

periodic and annual reviews and for assistance in lodging

If you don’t have a broker, get an introduction from

claims. Insurance brokers know better than anyone how to

your accountant or business network.


deal with insurance companies. Insurance products change frequently and a broker can ensure you are set up at all times with the most comprehensive and competitive cover.

Laurie Clarke is a retired local business

My own story has a satisfactory ending. After encountering a

owner and senior banker. He writes

sudden health challenge last year, the quick injection of a trauma

in Matters Magazine about issues of

payout took the immediate pressure away from meeting our

relevance to business owners.

ongoing creditor and loan commitments. The doctor filled out one 109

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Matters Magazine Chill Out  

Chill Out Issue, 2017

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