Page 1


COVER ART BY JULIA CARTER full story on page 34







em ur e I'm yo





THE COAST’S FRESHEST MEAT AND SEAFOOD At FRESH MEATS, WISES ROAD, we’re here to help you create the most nutritious, delicious and stress-free meals every week. No pretence. No hidden nasties. Just fresh products and awesome customer service at the right price every time.

86 WISES RD MAROOCHYDORE Phone 07 5451 0533 • •



We are absolutely committed to freshness and health, using ONLY ALL-NATURAL INGREDIENTS in preparing ALL our marinades and ready-made meals - thanks to our inhouse chef! Our experienced butchers and chefs genuinely understand the needs of retail and wholesale customers - chefs, caterers and food lovers. We also understand how busy life can be, and help save you time by stocking fresh bread, dairy and other weekly staples along with delicious pre-cooked meals for tonight!

Just ask us and we will help you with recipes, food advice, catering, orders - you name it!

OPEN 7 DAYS! Mon-Fri: 7am - 6pm Sat: 7am - 5pm Sun: 8am - 4pm

See It - Try It

Buy It



Saturday 18th November (9am - 5pm) Sunday 19th November (9am - 4pm)


Love, love, love:

Love is definitely in the air. September really is the month of love. Did you know there are more weddings in September than any other month of the year? And who doesn’t LOVE spring. I must share with you two beautiful serendipitous moments that have happened since the last issue. They both happened while putting this magazine together.



I didn’t always believe that absolutely everything happens exactly when it should. In fact, I have to admit that I used to be a sceptic, a non-believer. I have completely turned a corner in my life and now 100 per cent believe in almost anything. I find that when I believe in things, THINGS JUST HAPPEN.






SUNSHINE COAST’ 07 5444 4456

So back to my serendipitous moments. The first one happened after I got a phone call from a prospective client to come and visit her and chat about potentially putting an ad in the magazine. Would we be the right magazine for them to advertise in? Would we suit them? Would we suit what they do? When I asked her what she wanted to advertise, she said, “an exhibition of her art, for a show in September”. And wait for it the theme was LOVE! Da da, are you kidding? Of course you should advertise with us, THIS IS OUR LOVE ISSUE. It seemed that serendipity had stepped in to make her pick up the magazine and then to give me a call. Of course, it seemed only fitting that we include a piece of this beautiful artwork on our cover. See pages 10 and 34 for more details about internationally renowned, local artist Julia Carter and her upcoming exhibition. I have just LOVED dealing with her and getting to know her. And then serendipity stepped in one more time for me. My awesome designer, Leisa Kay Fleming, who had been with the magazine for years, let me know that she had been offered an amazing opportunity which she just had to take. This left me a little up in the air. While, of course, I was happy for her, WHAT WAS I GOING TO DO? Seriously, within a week I saw a post on Facebook from a designer I used to work with, saying it was her last day at the magazine we both worked at in Brisbane. I quickly sent her a little pm saying, “Hey, what are you going to do?” and she answered, “I am going freelance and was going to call you.” I am so excited to introduce our absolutely amazing new designer, Jade Russell. Jade has been with Style Magazines in Brisbane for almost ten years and I have to say was always one of the best designers I had ever come across. Great designs and even more importantly, a great attitude. Welcome Jade, we are both excited and grateful to welcome you to our little team. LOVE LOVE LOVE. How could we not love being surrounded by such beauty! I have to say for the millionth time, I am so grateful to call the beautiful Sunshine Coast my home – not only do I love the beach (a lot), but I absolutely love the people here. I have never lived anywhere where people just totally support each other so much. Thank you for supporting this magazine and thank you for supporting me personally. I just LOVE it.


i g a M e i k Vic

@businessmattersmagazine 5

12 Small Business of the Year:Â Business Matters Magazine

Published by Matters Magazine ABN: 95 131 837 833 P. 5444 4456 Noel Burns House 18/21 Nicklin Way, Minyama Editor/Advertising Enquiries: Vickie Magic, 5444 4456 or 0433 198 868 Photographer/Distribution Operations Manager: Dranko Magic, 0408 751 863


Editor’s Note

Design: Jade Russell



Sub-Editor and Writers: Isobel Coleman Shari Hall


Writers and Columnists this issue: Andy Engel, Alvia Turney, Bill Darby, David Dangerfield, Di Henshall, Dom Ogun, Dominique Kimber, Farah Rizvi-Hammond, Gemma Castiglia, Jacqueline WilsonSmith, Mark Stitt, Mayor Mark Jamieson, Nicole Keith, Rod Russell, Roz White, Sarah Fisher, Tatiana Porter, Ted Fitzgerald, Tenille Fay, Vicki Stewart, Vickie Magic Online: Distributed from Beerwah to Pomona. Readership approximately 35,500. Printers: The Ink Spot Commercial Printers Maroochydore 5443 5431

No part of this publication may be reproduced without written permission from the publisher. All material in Matters Magazine is subject to copy right provisions. All editorial and advertising in Matters Magazine is accepted and published in good faith based on material provided by contributors and advertisers. All care is taken by the publisher, however responsibility is not accepted for errors or omissions and opinions expressed do not necessarily reflect those of the publisher. See guide at the end of each article as per details below.

a Advertorial c Column ca Column Advertorial e Editorial f Feature Story m Matters

6 ISSUE 85

43 34


Real Estate Essentials with Vicki Stewart


My Carrot Tell Us about Their Healthy Business


Logos and Branding with Dom Ogun


First Aid Training with Mark Stitt


For the LOVE of horses with Janet Kake


Business Sales with Rod Russell


Socials Launch


Ask Alvia Turney Questions on Separation


Avalon Healing with Gemma Castiglia


Community Business with Roz White


Interior Design with Di Henshall


We All Have a Choice with Tatiana Porter


SunCentral Maroochydore update


Proof-reading: Natasha Higgins Eileen Herbert-Goodall

71 A Virtual Executive Assistant with Miss Go 2 Girl 71

Social Pictures


Recruiting For You with Medijobs


Life Business with David Dangerfield


Mayoral Business with Mark Jamieson


Love Your Body with Tenille Fay


Food and Agribusiness Network


Mercedes Test Drive


Join the Conversation with Bill Darby


Alex Surf Club with Ashley Robinson


Dominique Kimber on all things Social Media


Cyber Risk Insurance with Sarah Fisher


Ted Fitzgerald reflects on the Social Changes with Marriage


470 Group, Noosa Creative, Brilliance for Business


Suite Three Hair, Shoebox Bookkeeping, Laurent Property


Harlequin Blinds, Live It Travel, Top Dog Plumbing


Astute Finance, Simple and Savvy, WEAPS



Local Sunshine Coast Business Owner Sandra Olah reunites with the man who found her under the holly 50 years ago




Caloundra Area: Smile IT, Caloundra Chamber, Chaps Menswear, Bentleys


Maroochydore Area: Express Print and Mail, Detox I.T, The Hive Central Area: HBA, The Bookkeeping Hub, Key Business Network


Speaking Matters with Ultimate Speaker



Building Matters with Stroud Homes


Love Your Clients


Business Cost Matters with Stones Throw


Love The Sunshine Coast


Duplex Matters with Vizion Group

Jean Sheehan – Are you loving you?


People Matter with Workplace Central



You Matter with McGraths


A Tribute to Laurie Clarke


Money Matters with Rowland Financial Advisory


A Journey to Aitutaki


Car Loans Matter with Fox Finance


Love Yourself


Education Matters with St Andrews


Property Management Matters with Terreno Property Management


Accounting Matters with Holmans Accounting


Fitness Matters with Minyama Barbells


Dental Matters with Divine Dental


Promotional Matters with Davarni


Caravan Matters with Caravan RV



Smooth Operations with Robert Panovsky


Locals in Business and Life


LYNP Projects and Construction with Levon Yaghdjian


Zest for Success Book Review


The Magical Work of Julie Carter


Love Your Mind and Body with Natasha Rumble


Chloe Jesson’s Tenacity

62 Assistance When a Loved One Passes, advice from Tracey Mulry 64

Hall of Fame with Roz White


Treating Visual Stress with Peter Freney


Kawana Waters Surf Lifesaving Club


Sunshine Coast Volunteering


For the Love of Jewellery with Laurisha Jewellers


Megyn Carpenter Shares Story of Commitment


Sunshine Coast Council’s Solar Farm


SCBWN Award Winners

98 7

SMOOTH OPERATION Local Sunshine Coast business Charters an Antonov An-124 for a time-critical project. Robert Panovsky – Mechanical Engineer and owner of Slew Bearing Services Pty Ltd, knows how to keep bearings running smoothly. A factory trained mechanical engineer, Robert specialises in the supply and service of large bearings. “Slew bearings are rotational rolling-element bearings that typically support a heavy but slow-turning or slow-oscillating load, made in sizes of up to 8,000mm for solid slew bearings and up to 12,000mm for segmented slew bearings,” Robert explains. Ambitious and driven, Robert saw a gap in the industry. “There was a lack of on-site service in the field of delivering customised one-off bearings in a very short time frame,” he said. He focused his experience on starting his own business in 2008 – ‘Slew Bearing Services Pty Ltd’. In 2009 he became an agent for a French company ‘Athos Engineering’ which he purchased in 2012 with stock, drawings, contacts and bearing design software. Robert and his team design and supply custom-made slew bearings and perform a range of associated services for their diverse international client base. Robert’s training has taken him to all parts of the world. Studying abroad in the United Kingdom, Robert graduated with a degree in Mechanical Engineering in 1999. He then spent the following eight years gaining experience and further training throughout Germany, South Africa and China. “I have trained in England, Germany, South Africa, China and Spain. I travel extensively and do jobs in remote parts of Australia and overseas (Colombia, India, Indonesia and New Zealand). 8 ISSUE 85

Part of Robert’s role involved daily communication with the factory and weekly progress updates with the client. Extensive planning and logistic coordination had to be completed to ensure everything ran smoothly and on time. With more than 11,000km in road and air travel required for delivery, 23 logistics permits needed to be in place! “Plane on time. Bearing on time. Any delays from our side would have resulted in an $8,000/hour penalty if we could not load the bearing into the plane as planned. “I flew to the factory to do the factory acceptance test, to ensure the slew bearing passed all quality assurance and dimensional criteria, so there were no delays with the flight or installation into the machine. I was there for every stage of the loading, flight and unloading, guaranteeing that we had full control of the operation,” Robert explained. The project involved a multi-disciplinary team of highly-skilled professionals to ensure the project was delivered on time. “In the background there was another team of people in charge of the machine lift and removal of the slew bearing. We had to ensure all stakeholders were notified and that the arrival unloading and delivery to the site went without incident, so that we did not delay other work on the machine.” At more than five metres in diameter, this was always going to be a challenging project. A significant part was the actual delivery of the product to the customer. No small feat, with Robert having to charter the iconic Russian Antonov An-124 cargo plane for the 9,000km air journey to Cairns for delivery. The delivery also included a further 2,000km drive to the mine site, complete with police escort - an exciting and memorable achievement in his accomplished career.


“We supply slew bearings globally from a 179mm slew bearing in a demolition robot in Sweden and ladle turret slew bearings in the steel mills, to large 5400mm combination bearings for bucket wheel reclaimers, excavators and tower cranes.” In fact our supplier can manufacture slew bearings up to 12 meters in diameter for segmented designs and 8 meters for solid designs. The production capacity is 25,000 slew bearings per year. Robert has worked on projects big and small. However, one of Robert’s biggest projects to date is the manufacture, delivery and installation of a new slew bearing for a client in Central Queensland. “The project was the supply of a large 5400mm ball/roller combination slew bearing for a bucket wheel reclaimer machine used to load coal into trains for export to overseas markets. “What was different was the fact that the slew bearing was required in a very short amount of time. The forging is a seamless ring made from one piece of alloy steel 42CrMo (chromium-molybdenum alloy steel). It is then machined, induction hardened and ground.” This significant project was an example of Robert’s commitment to short turnarounds, with the usual lead time for the manufacturing and shipping for a bearing of this size being around eight months. “We did in 2 months. A massive production cost saving when compared to 8 months lead time from other suppliers. We worked with our suppliers to prioritise this project and work around the clock, seven days a week, twenty-four hours a day.

Robert and his team offer an all-inclusive range of services for varying client needs, including bearing design, manufacture, servicing, maintenance and repair to project supervision, training, testing and advice. In a growing and high-demand market, Slew Bearing Service’s products meet and exceed industry standards. Robert is dedicated and committed to providing value-for-money service and delivering high-quality affordable products. The company supplies custom-made and replacement slew bearings and delivers them to their customer in 30 to 60 days, depending on the specifications of the unit required. Slew Bearing Services builds new bearings equivalent to original equipment manufacturer (OEM), as well as replacement units for MRO/after-market applications. “Often, if the OEM is unable to fix or replace the component in a timely and economical fashion, Slew Bearing Services comes up with a tailored solution,” Robert said. Robert’s team of highly skilled and experienced professionals are always on hand to provide top quality bearings and services for your business. a

Special thanks to the team at Navia logistics for their support during this project


Making all the right moves

FROM GENERAL FREIGHT, WAREHOUSE RELOCATION, PROJECTS TO CHARTERING THE ANTONOV! WE HAVE EVERY CORNER OF THE GLOBE COVERED FOR YOU. We understand the thought of moving any freight internationally can be a very daunting process, at Navia Logistics we are on your side! We will work closely with your business, join your team, listen to your needs whilst managing the whole process seamlessly and effectively. 9


“Our biggest point of difference is our ability to deliver in a short period of time - a great selling point in a competitive market.”


and life


Tecoda is a new software development and IT provider, recently opened in the Kon-Tiki building in Maroochydore. These local developers have nationally launched MyConstruct, a complete online solution for the building industry. It saves time, money and enables access on any device, anywhere you have an internet connection.


Tenille Fay is a naturopath who specialises in treating musculoskeletal pain. She has 19 years’ experience in the natural health industry, and her services include deep tissue and sports massage, dry needling and SCENAR Therapy.

Tecoda also offers local IT support, service and advice for local businesses.

She is located in Coolum Beach M: 0497 076 964

M: 0474 835 856


The Best Western Plus Lake Kawana Hotel is a full service corporate hotel tailored at maximising the effectiveness of business events and accommodation on the Sunshine Coast. Organising your meeting in a bright, vibrant room setup, the hotel offers two multi-purpose function rooms with high ceilings and natural light that flow out to a covered deck with Lake Kawana views. Full catering is available and can be tailor-made to suit individual requirements. E:


Establishing Solar Distributors P/L in 1980 as one of the first solar wholesalers in Qld and Solar Blessing P/L in recent years has provided Peter and Tim with 37 years experience and an enviable reputation in providing solar solutions with Clean Energy Council (CEC) solar design and install accreditation. Tim and Peter always go that little bit further in satisfying requirements to build relationships with clients. There is still up to $800 assistance per kw installed available to provide huge savings on your business electricity account with ROI of 25% to 40%. If you already have solar installed it may be to your advantage to retrofit a battery system and maximise savings.


MAGICAL MOMENTS EXHIBITION Opening Celebrations 23 September 3 - 5pm


10am to 4pm, Monday – Saturday 25 September - 7 October Other times please call 0414 638 096 10 ISSUE 85


6/33 Gateway Drive, Noosaville Q 4566 juliacarterartist 11

s ’ on v Le


WITH STEEL AND CONCRETE LYNP Projects & Construction may not be the only building company on the Sunshine Coast, but it certainly boasts some of the best credentials - credentials built up over many years, both here and overseas.

One of this Warana-based company’s biggest points-ofdifference, is the breadth of projects covered, from commercial premises and big industrial structures to some of the most unique homes on the Sunshine Coast and in Brazil. It is unusual to say the least, to find a company with a portfolio that includes medical centres, stores in shopping centres, major fast food franchises (like Burger King and Subway), restaurants, spas, big factories, service stations and private residences. Another major point-of-difference is the impressive marriage of aesthetics and technology. This is largely thanks to Levon Yaghdjian, one of the three partners who run LYNP Projects & Construction. His ability to meld functionality and design showed itself at an early age. Attending university in Brazil, Levon soon swapped chemical engineering for architecture and civil engineering, and found his calling. Before long, he was working as a structural engineer and architect for global companies, taking on very large and complex projects. However, he believes it started earlier than that. “At 14 years old, I started work as an apprentice with one of the best structural engineers in Brazil, Luiz Bustamante. There I learned about structural drafting. The skills I acquired would help me in my professional life as an engineer, as well as an architect.” 12 ISSUE 85

This was also the start of Levon’s love affair with steel and concrete. LYNP Projects & Construction in Technology Drive, Warana, is an international construction and project management company, with offices in both Australia and Brazil. “Our main difference from other suppliers in the same industry is our previous experience in multiple fields. In our portfolio, you will find everything from the simplest house improvement to the most complex industrial, commercial or residential project,” Levon said. LYNP Projects & Construction opened its doors on the Sunshine Coast in 2014, initially supported by LYNP in Brazil - Levon began the latter company some years earlier with his wife who graduated in business at University of Sao Paulo. Located in Jundiai, Sao Paolo since 2007, LYNP Brazil has given the experience and support of professionals with over 30 years’ experience in engineering, architecture and construction.

“The foundation of our approach is always client-centred. Working sideby-side with every level of stakeholder, tradesmen and contractor, we collaborate to create the best outcome. Whether it be a

domestic, commercial or industrial client, we work to achieve their operational, business and personal goals. “Their vision, paired with our creativity and expertise, produces exceptional results. “Architecture is the translation of a person’s state of mind into a liveable space. It must be functional and connected to the surrounding environment. It must be relevant now, but also transcend time.” From Armenian heritage and raised in Brazil with international connections, Levon feels blessed to live on the Sunshine Coast with his wife, Nathalia, and two children, Maria Eduarda and Gabriel. Levon’s son Raphael, the youngest from his first marriage has also moved to the Coast. He is currently studying at the University of Sunshine Coast. Nathalia is also one of his partners in the company, taking care of business management, including contracts and marketing. His other partner, Richard, looks after the development side of the business. Levon has a degree in architecture as a master in architecture and in civil engineering, he takes care of the technical side. This coming together of passion, skill sets and experience has made LYNP a very successful multidisciplinary organisation, achieving the most innovative, successful and lasting results using the most effective tools available while at the same time offering the client extremely affordable pricing. a Phone (07) 5212 5794 You’ll find LYNP Projects & Construction at 2/40 Technology Drive, Warana, 4575, Qld LYNP Projects and Constructions

Graham Connor, Mortgage Consultant 0448 071 162 |

Providing Solutions Homeloans Ltd. ABN 55 095 034 003. Australian Credit Licence 247829. 13


“On the Sunshine Coast, with its similar laidback, sub-tropical lifestyle, we have been able to incorporate the best construction techniques with some of the South American styles, creating a unique fusion for our clients,” Levon said.


BUILD with Barry & Charles


with Gudrun von Kretschmann


with Melissa Austin




It was back in 2014 that Charles Wyllie, working as a contract coordinator for an asbestos business, saw a gap in the market, decided to fill it, and so 470 Group was born in August of that year. What prompted the decision was the fact that wherever he went, clients were looking for project management of their renovations. “I knew that with my experience and knowledge, I could fill that role, so I did,” said Charles And he didn’t go alone, taking his long-time mate, with 15 years in the game, Barry Blair with him. They joke about it being the brains and the brawn! 470 Group are a multifaceted construction company, specialising in construction projects, commercial and retail fit-outs, and asbestos removal. Covering a growing area, from the Sunshine Coast to south Brisbane, 470 Group is attracting top end clients, such as Bayer, recently carrying out a full amenities refurbishment of the company’s busy production factory in Brisbane. “Our strong construction capabilities enable us to provide a high quality endto-end service, effectively managing your project from de-construction through to completion,” said Charles.

The appearance of a business leaves as much of an impression as a person does. Colours, style, fonts, photos and even dress code build an overall look that attracts, keeps or loses customers, depending on how they are applied.

Do what you love and the money will follow. Follow your passion and the universe will provide. That’s warm and fuzzy, but does it actually pay the bills?

470 Group Ph 1300 470 470 Web

14 ISSUE 85

Logos, flyers, advertisements and websites are not just about looking good, however. They are about marketing, and even psychology, and should be developed by experts. It is vital that visuals are appealing to customers and, even more important, to potential customers. This forms the foundation for a successful brand or presentation of a business. If a business struggles or stagnates, it could mean that it’s time to change the business identity. A business owner can achieve an immediate increase in business activities, if all aspects of branding are executed in a professional and skilful manner. Call Gudrun on 0468 583 477 for a free assessment of your business or consultation. Noosa Creative Ph 0468 583 477 Email

There’s a distinction between operating a business, and operating a hobby. Both require love. Both require passion. Both are noble pursuits. But only one will make you money on a commercial basis. Is your ‘business’ just a hobby? Apart from the technical tax distinction (which is important), it’s vital from a strategic business direction to determine if doing what you love is commercially viable. It can save a broken heart! ASK YOURSELF: • Does my idea solve a problem? • Will people buy my solution? • How many people are in the market and how much will they spend? • Will there be profit for me? Doing what you love will absolutely bring you and others happiness. And it’s possible to transform your passion into a profitable enterprise. But beware: sometimes your love is best nurtured as a thriving hobby that you can enjoy. Brilliance for Business Ph 07 5437 7624 Email


with Maria Faulder

BOOKKEEPING with Shoebox Bookkeeping





I’m getting ready for my next backstage styling trip - New York Fashion Week 2017 - to style for evo.

Small businesses are a fundamental part of the Australian economy, generating 33 per cent of all economic value created by private industry, according to Federal Government data.

We believe the key to good property management is clear and concise communication with our clients. We offer a Premium Property Management service to investors on the Sunshine Coast and beyond, working closely with owners and tenants to provide a unique and personalised property management experience.

evo was born from a desire to produce an exclusive salon range, that steps outside the normal realm of truth-stretching invention in a ‘wake up and smell the coffee’ crusade of twisted honesty. It is designed to make people think, and so comes the catchphrase: ‘Saving ordinary humans from themselves™’. We reckon they are manufacturers with individuality and integrity. Every bottle of evo is bursting with personality. You’ll find luxurious products that are sulphate, paraben, DEA, TEA and propylene glycol-free. These are products that give professional results, whilst respecting the environment and they are not tested on animals.

Shoebox Bookkeeping Australia recognise this valuable contribution, and recently held the Shoebox Small Business Awards on the Gold Coast. The ultimate winner was Silver Hill Fisch, manufacturers of gourmet salmon sausages, made fresh from Tasmanian salmon and sold all around Australia. Shoebox Bookkeeping – Sunshine Coast Central was also recognised as a leader in providing bookkeeping services, by being given the opportunity of assisting Silver Hill Fisch with their bookkeeping needs for a year, as part of their prize. We are thrilled at this opportunity, and for the recognition of our skill and dedication.

Product of the month is ‘She-bang-abang’ - a light, dry wax spray that you will fall in love with, just like me! It’s hard to finish a head of hair without it!

Shoebox Bookkeeping can assist you with your business, too, by providing simplified bookkeeping systems at a fixed price, from as low as $90 per month.

Maria Faulder Facebook Suite Three Hair Ph 07 5445 6700 Web

Shoebox Bookkeeping

Call now for a free assessment of your current accounting system.

Ph 0475 417 271 Email Web

Our services include: TENANT SELECTION We select the best possible tenants for your property and retain them, providing you with great returns on your investment for years. MAINTENANCE We can organise all routine maintenance and emergency repairs, using our list of experienced and trusted tradespeople. PROPERTY INSPECTIONS We conduct routine inspections on properties on a three-monthly basis. COMMUNICATION We keep you informed every step of the way - when your property is vacant and let, when tenants renew their lease and when action needs to be taken. Unhappy with your current management arrangements? We can manage the change for you. Laurent Property Mob 0417 772 190 | Ph 07 5449 2417 Email Web 15


WINDOW COVERINGS with Marilyn Black


with Kate Dever



Many people invest in their outdoor entertaining areas to enhance their backyard - for visiting family and friends - and expand their living space. These upgrades often include a roof structure, a new table or lounge, even an outdoor kitchen and heating solution.

A river cruise is the ultimate holiday experience - life-enriching, relaxing and unique. These are just some of the many reasons this method of travel continues to gain popularity year after year.

It’s important not to miss a fundamental product in this mix: Ziptrak® outdoor blinds. These vertical, track-guided blinds allow you to block wind, rain, dust, insects and leaves. That means you’ll spend more time outdoors and less time cleaning the area prior to an event. These blinds create a sense of privacy and seclusion, whilst allowing a view beyond and airflow when you need it. This Australian-invented and manufactured product is now a quintessential feature in many backyards. The spring-balanced design is very easy to use: simply push them by hand into any position and they’ll stay there without cords, chains, ropes or pullies.

Harlequin Blinds and Security Ph 07 5476 9888 Web

16 ISSUE 85

Discover unforgettable destinations as you travel in total comfort and style. From China and Vietnam to Europe and Africa, you will wake up each morning in a new location, ready to explore new sights. River cruises can offer the chance to see smaller, more quaint ports, indulge in local food, both on and off the ship, and experience destinations with other like-minded travellers. Wondering where you could go on a river cruise? One of the most popular river cruising itineraries is a journey down the Rhine and Danube Rivers as they wind their way through the heartland of Europe. However, there are hundreds of river cruising itineraries to choose from all around the world.

Live it Travel Ph 1300 662 702 Email Web

PLUMBING with Tracey and Craig Pugsley

LOVE WHAT YOU DO With our plumbing business growing fast, it has been quite a pleasant surprise to find ourselves in a position where we can honestly say that we love what we do. ‘Do what you love, and you’ll never work another day in your life’ Coming from a plumbing perspective, it needs to be said that this is a sentiment that can sometimes be discouraging. Let’s face it, there’s not much to love when you’re digging for hours, knee deep in a sewer pit. The reality is, it is perfectly normal to love your job while recognising the fact that it is hard work. OUR TIPS: 1. Take pride in your journey. If you have created your own business, without compromising the most important relationships in your life, you have a lot to be proud of. 2. The passion isn’t in the business, it’s in the relationships you create with your clients. (We seriously love our clients!) 3. Be open to advice, technology and experience. Top Dog Plumbing Mob 0407 143 721 Ph 5443 3528 Email


with Marilyn Brayshaw

PROPERTY STYLING with Catherine Craig

RESPONSIBILITY with Tracey Mulry




After a fairly benign period, you may find yourself suddenly exposed to less favourable conditions, if you have an investment loan or are making interest-only repayments. And in light of more stringent policies spearheaded by APRA recently, it could well get tougher. Interest-only mortgages are still very popular. However, to try and steer many away from this option, and to meet APRA’s 30 per cent interest-only cap, be prepared to feel a pinch on your interest rates. Some lenders now price up to one per cent higher or have temporarily ceased offering these loans entirely! While not singled out, by default investors will likely bear the brunt of these policies. In response, we’re seeing banks increase premiums on interest-only mortgages, while reducing rates for owner-occupiers paying back principal and interest - a trend that could spark a dilemma for investors seeking the best returns. As always, your mortgage broker can review your own situation and assist with your lending options.

There are three key strategies to achieve the highest possible price in the shortest possible time when selling your home this Spring.

It can be a complex task, and you may need some help.

Astute Financial Management Pty Ltd Ph 0414 789 665 Web mooloolaba/ ABN 59 093 587 010 Australian Credit Licence Number 364 253

PREPARE: Knowing your most likely buyer - and what they are looking for in their new home - will help design a strategic marketing plan specifically targeted to that demographic. ORGANISE: Each room or area in your home should show a clearly defined function for that space. The furniture should be appropriate to that function, suit the size and scale of the space, and create a feel in the room that is likely to connect emotionally with your prospective buyer. PLAN: An efficient cleaning schedule, plus a clear and precise plan for open home presentation, will all go a long way to help relieve the inevitable stress that comes with putting your home on the market. Follow the POP guide to help your home stand out from the crowd. Simple and Savvy

Do you require assistance to administer an estate, or dispose of assets, such as real estate, motor vehicles or other chattels? Clearing out a loved one’s property when they pass away is not an easy task. Letting go of those emotional attachments is sometimes difficult and hard to handle. Families can be overwhelmed in dealing with the grief attached to disposing of long held assets and property. Knowing how to prepare a property to achieve maximum dollars with little input can require expert assistance. If you want some general advice about the process and procedures, call our office today for a free, confidential 20-minute chat on 0412 032 307.

WEAPS Wills, Estate Administration & Property Sales Email Web

Ph 0414 741 227 Web 17

LOVE OF y l l Ho



Martin Palmer and Sandra Olah

Bill and Sandra Olah (now)

Sandra Olah has been a friend of mine almost since I arrived on the Coast. Bill and Sandra run Ron Hill Automatics at Maroochydore. They are a beautiful, loving couple, who have been together since they were just 14 years old. If you met them, however, you would think they were newly married, and in that beautiful honeymoon stage of their marriage. They really are a magnificent example of perfect love.

Just last month, Sandra and Bill made the journey back to North Hampshire in search of Sandra’s family history. They managed to track down Martin Palmer, after a Newbury Weekly News reporter sent her a copy of the front page story about her rescue from 1967. I could feel the emotion in Sandra when she was telling me the story about meeting Martin, and knocking on his door. She just asked him for a hug. She said it took a moment for it to sink in but, when it did, Martin was over the moon.

Magic and I caught up with Sandra and Bill the other night over dinner, to talk about their recent trip to England where Sandra met Martin.

He said, “Although it was 50 years ago, I can still remember my feelings that day.


“It was scary and such a shock for me to find you,” he told Sandra. “I have never forgotten that day and have always wondered what became of you.”


“It is brilliant and there is no more wondering what happened now. It is really quite emotional.”

• How did she come to be in the holly bush?

Martin Palmer, of Tubbs Lane, was just 15 when he made the discovery close to his family home in Broadlayings, Woolton Hill, on August 27, 1967.

• Who left her there? • Why? • How did she find Martin? • How long had she known about this? • What would Martin be able to tell her? • Had Martin wondered about her for the last 50 years? Sandra and Bill now live in Coolum on the Sunshine Coast. They have three children and five grandchildren. Sandra has had a wonderful life and is enormously grateful to her adoptive parents, who gave her the opportunity to live in Australia from a young age.

18 ISSUE 85

He told the newspaper in England, “I am just so grateful that this has all happened, and that Sandra is okay, and has had such a happy life.

He said he often wondered what happened to that tiny baby he found 50 years ago. Where was she now? What had her life become? But mainly he just wondered, was she okay? Mr Palmer told Sandra that he vividly remembered the day that he and his friend were walking along Broadlayings, and heard a muffled sound that they first thought was a cat. “I remember carefully lifting this little bundle out from under the

Sandra and Bill Olah (in their younger days)

brambles and throns of the holly bush and rushing it to where my mother was,” he recalled. “My mother had trained at Sandleford Hospital and she ran the nursing home Broadmead, so I ran back there. “She called the baby Holly - because she was found in the holly bush - and had wanted to keep her at first, but the ambulance came and took Sandra off to Sandleford Hospital.” Sandra described her meeting with Martin as "beautiful, and just so exciting”. They chatted for ages over a cup of tea, it wasn’t even slightly awkward, it just felt right. Martin was able to fill in a few gaps for Sandra about those early hours of her life. They even took a tour back to her namesake HOLLY bush. Just before they left Martin gave Sandra a beautiful heart pendant with ‘Bush Baby 1967’ engraved on it, Sandra wears this around her neck as a beautiful reminder of that magic moment. Sandra went on to say, “The whole trip was a very positive experience. It is just nice to know where I was born and where my roots are.” Sandra, whose family moved to Australia when she was very young, began her search after finding her adoption certificate in a locked box after her adoptive parents died. During the trip Sandra also reunited with her biological mother, and discovered she has a half-brother and sister. She said the family resemblance was striking. They all now plan to keep in touch and start building the relationship they missed for all those years. Rome wasn’t built in a day and Sandra is excited and patient about nurturing the relationships in perfect timing. The reason this is all possible is because Sandra is a most amazing woman. She is the most loving, beautiful, openhearted and understanding person you could ever meet. She went to England with open arms and a loving heart to meet her mother and her siblings. Of course, she had questions: Why? How? However, Sandra knows that things were very different 50 years ago to how they are now. Her beautiful, loving heart looks not to the past, but to the future, a future that she is positive holds more opportunities for her and her family to get to know each other more. FOR THE LOVE OF HOLLY - My personal belief is that Sandra’s life has been wonderful and that her mum made this decision all those years ago because she truly believed that was the only way to give Sandra the best opportunity for the best life. I believe she did it ‘FOR THE LOVE OF HOLLY’. e

For a lot of people, selling the family home is something that happens once or twice in a lifetime. It can be a stressful time, so you must have faith in your agent. Q. Why Should I Sign An Exclusive Agency? A. When you sign an agreement with an agent, you are employing them to do a job. It is an employment contract. For that to work you need accountability, commitment and passion. Employing an agent to sell your property is a huge decision, as you are giving someone the keys to your property. You need to know they will do the best possible job for you. Real estate is one of the few industries where we do not get paid unless we do the job. An exclusive agent has security of tenure. If there is more than one buyer, your agent will get them competing for your property to secure the best result. If there are several agents, all with a buyer each, they can sadly become buyers’ agents, and work on you to ensure their buyer secures the property. Q. What Should I Look For In A Property Management Team? A. A property management team should be passionate about the job, experienced, knowledgeable and dedicated to seeing your property leased. Our team will ensure your investment is managed to a very high standard, so you can sit back and relax. If you are an investor who is unhappy with your current manager, or finding it difficult managing privately, we are happy to talk you through our service and explain how easy it is to change agency.

This year, Stewart Property is celebrating 10 years of selling and leasing homes on the Sunshine Coast! We are still growing and thank our loyal clients for their continued support and referrals. ca Email: Phone: 07 5457 8100 Mobile: 0412 713 041

ABOUT VICKI Vicki Stewart is the Director and Licensee at

Stewart Property Mooloolaba. With 30 years’ experience selling on the Sunshine Coast, Vicki has all the answers. Vicki is an REIQ Fellow and is a constant source of industry information for local newspapers and magazines. Heavily involved with the community and a past president of Mooloolaba Rotary Club, Vicki is a true Sunshine Coaster. 19




Public Speaking : HOW IN FLOW ARE YOU? Recently I was watching a well-known speaker, for whom I have the greatest respect. I noticed something was missing as she delivered her content. She seemed uncomfortable within herself. Her experience is amazing, and her message had the potential to really engage. Yet her words felt disconnected and she didn’t seem there for her audience. Later, when I thought about this, I realised there were two essential elements missing that would have helped us feel a real connection. INTRODUCING THE POWER OF PAUSE AND PRESENCE Without ‘pause’, there is no space for us, the listeners, to take on the depth of what someone is sharing. If she had given space for pause in her presentation, we would have had time to relate the information to our own lives. Without ‘presence’, there is less room for our listeners to believe, or be transported and moved by what someone is saying. As speakers and communicators, when we are present, confident, passionate and totally immersed in delivering our message, everything flows from our physiology to our words. As listeners, we didn’t mind that she appeared anxious, so long as we could have felt her belief and been able to experience her message as if it was being shared for the first time. Amy Cuddy, Harvard professor and social psychologist, defines ‘presence’ as “being attuned to and able to express your full potential, whether in an important presentation or a conversation with your boss”.


The Power of the Pause and Presence also allows the speaker to connect with their own content on a deep emotive level. As speakers, we need to have this depth of connection so that our listeners feel the authenticity. The consequence of not doing this is that we can sound rehearsed and disconnected. HOW CAN YOU REMEMBER TO PAUSE? If you find yourself tempted to fill the space with ‘ums and ahs’, STOP! Consider where you would put a full stop, comma, exclamation mark or emphasise words. This becomes your reminder to breathe and pause. HOW CAN YOU BECOME PRESENT? Mihaly Csikszentmihalyi wrote in his book, Flow, the Psychology of Optimal Experience, that when we’re in state of flow, we generally experience a deep enjoyment and totally lose ourselves in what we’re doing. One way we can achieve flow and presence is to prepare ourselves physically as well as mentally. Have you heard of the Success Principle: ‘Your Physiology Creates Your Psychology’? Amy Cuddy’s research discovered ‘power posing’. Here’s an example. When you stand with a confident posture, even if you don’t feel it, you can increase your feeling of confidence. If you find yourself feeling anxious, give yourself a nudge, change your posture and reframe your thoughts into something positive. Ask yourself, “How can I be there for my audience?” Here’s to flowing into your potential of pause and presence as you share your message! m

Ultimate Speaker

Kim Taylor’s passion for assisting people to discover and implement their own speaking style enables them to share their message and bring positive inspiration for change in the world. With more than 30 years of experience in professional and personal development, she is highly praised for her ability to help people unlock their voice and speak from their heart. Kim is a renowned speaker coach, trainer, author, emcee and founder of the 9-Steps to Ultimate Speaker training system.

20 ISSUE 85




1300 880 565 21


e Lov

the sunshine coast


Did you know that three of the most commonly used building materials come from right here on the Sunshine Coast? That means you are not only getting a quality home, but you are also supporting local builders and local products. HYNE TIMBER This leading termite-resistant timber is used to build the frames of most of the homes on the Sunshine Coast. And it’s grown right here. You’ve probably driven past the sustainably grown plantations on the Bruce Highway. This creates huge amounts of local work – not only in the harvesting and milling of the timber, but also in standing the frames to create homes. ELEMENTS STONE Elements Stone is made overseas, but is imported exclusively by local Sunshine Coast company Creative Stone. The company keeps a very close eye on the production of this product and installs it in family and high-end homes across the Coast. With a huge processing and installation plant right here on the Sunshine Coast, the company takes pride in employing Sunshine Coast locals. HY-TEC CONCRETE The materials used to make this concrete come from quarries in Nambour and Yandina. It is then processed at local plants, before

being delivered to building sites across the Sunshine Coast. Once again, sourcing and manufacturing this product right here on the Coast is creating huge opportunities for local employment.

When you next look at building or renovating a home on the Sunshine Coast, insist that your builder uses local products as much as possible to support and love your local community. m DANIEL CHAPMAN

Stroud Homes Sunshine Coast

Hanging around building sites since he was old enough to hold a hammer, it was only natural Dan would follow his grandfather, uncle and older brother to become a builder. One of the first things you’ll notice about Daniel Chapman is the relationship he builds with those he builds for. When someone’s building a home for you it’s important that you’re both on the same page, and Dan has the ability to deal with both customers and his team with a great professional, friendly attitude.

4bed, 2bath, media and double garage turnkey house and land packages available in AURA now. For your chance to build with the Sunshine Coast builder that offers the most inclusions, contact Stroud Homes today on 5444 2521.

T: 07 5444 2521 A: CNR Sugar Rd & Centenary Cres, Maroochydore 4558 W: 22 ISSUE 85

THE COST OF HIRING Hiring staff is expensive. Research shows that the actual and opportunity cost for advertising, shortlisting, interviewing, on-boarding and training new staff is somewhere between $7,000 and $15,000 per new employee. If you are recruiting multiple staff per year, this quickly adds up. With constant pressure to reduce costs, how do you minimise recruitment expenses? How do you ensure you hire the right person, so you don’t have to repeat the process in a couple of months’ time? Recruiting through online jobs boards such as Seek can be frustrating and wastes your valuable time and money sorting through hundreds of unsuitable candidates. Employing someone you or your friends, family or employees know might cut down on time, but it can put relationships at risk if things go wrong. To minimise costs, you need a plan and an efficient way to identify who and where your ideal candidate is and attract them to the position. Critical to this is developing a job advert and position description that highlights the benefits of the role and the type of candidate you are seeking. Most importantly, you need to utilise different channels to advertise the position, depending on the type of role. THESE INCLUDE: Social media, such as Instagram, LinkedIn and Facebook groups, ads and posts. Business networking groups, industry groups and professional associations. Universities and TAFE institutes, that can directly advertise the position to students.

Employment service providers that have access to many younger and mature-aged candidates that have fantastic skills and experience, but lack networks and current work history. Hiring younger and mature-aged candidates can attract wage subsidies and employer payments, to help offset the costs of recruitment and wages in the first six to twelve months. For eligible candidates and businesses, the Queensland Government provides payments of $10,000-$20,000 for hiring people who have been unemployed for between four and fifty-two weeks. Commonwealth funded employment agencies offer wage subsidies of between $6,500 and $10,000 for the first six months. A plan, a targeted recruitment process and payments to minimise or offset hiring costs – sounds easy, right? Well, it can be. But if you’re not sure how to get started or how to maximise the employer payments, engage an expert who can offer a cost-neutral and effective way to help navigate the recruitment and claims process. Oh, and make sure that your expert understands that business costs matter. m

KRIS MCCUE Stones Throw Group Kris has over 16 years’ experience in successfully managing and growing businesses locally and nationally and delivering jobs and regional economic development outcomes. Kris is also A/President of the Maroochydore Chamber of Commerce and supports Sunshine Coast Youth as Deputy Chair of Generation Innovation.



g n i s i m i n i M


SOPHISTICATION Gabriella Frattini fashion shows a love and dedication to creating fashion designed for today’s sophisticated lady. They have you specifically in mind when creating each new season’s styles. They know that you are confident and are looking for one-of-a-kind, surprising and stylish clothes to reflect your own personality.









1. Maine Shirt $145 2. Indigo Roses Dress $155 3. Brooke Jacket $99 4. Maine Cardi $129 5. Indigo Roses Jacket $169 6. Desire Jeans $139


GABRIELLA FRATTINI Big Top Shopping Centre Maroochydore NOOSA'S CLASSY LADY 199 Gympie Terrace Noosaville ON LOCATION BOUTIQUE 120 Mary Street Gympie 24 ISSUE 85




JulieAnn Boutique at Buderim is a Sunshine Coast icon. Julie-Ann and her team help women on the Coast dress for special occasions and weddings. They will select three outfits for you, including accessories and shoes, which they know will be amazing on you. Five private schools, ten public schools and squillions of women rely on JulieAnn Boutique to look their best for formals, races, weddings and all special occasions.

5 4


1. Rose Noir 2. Jadore 3. Rose Noir 4. De Cavalier clutch 5. Christian Loubautin – Paris Shoes

Buderim’s Finest FASHION HOUSE

Find your perfect gown for ball and formal season

Barino Ursula USA Pink Ruby Pasduchas Jadore Rose Noir Studio

47 Burnett St (The Hub), BUDERIM P 5453 7777 Sat 9am - 4pm 25





y t r e p o Pr OWNERSHIP


If you own property as ‘tenants-in-common’, you own a defined share of that property. This might be an equal share with the other owners, or a defined percentage for example, 50 per cent each, or 25 per cent and 75 per cent).

a joint tenant, you cannot leave your share of the property to anyone in your Will. Ownership automatically transfers to the other tenant (owner). Vizion Group Qld


JOINT TENANTS You own the whole of the property together and equally with another tenant. When a joint tenant dies, their ownership in the property automatically passes to the surviving joint tenants. If you are the only surviving joint tenant, you will be the sole owner of the property. It is not possible to bequest your interest in the property in a Will. So, the most important thing to consider when deciding which ownership to choose, is if you own property as

Joint tenancy has in the past been the most common form of ownership for married couples.

Specialising In: Duplex Properties and First Home Buyer Homes


Vizion Group Qld promise: Your property should give you cash and equity instantly and we have a crafted, tested real world system we are so confident about that we can commit to having your back – no matter what!

3+2 duplex

Positive Cashflow AND Instant Equity

Ph: 0438 534 930 26 ISSUE 85

3 bedroom first home buyer house

SMART BUSINESS MOVE We’re creating a bigger, better, brighter city centre in Maroochydore with more to see and do.

Artist’s impression.

There’s never been a better time to live and work on the Sunshine Coast, and it’s only going to get brighter.


g n i TO EVERYONE th y r e Ev

When you have too many tasks to perform in the same time period, outsourcing can be very beneficial in saving you time and sanity, and new studies have shown that it can also save you a heap of money. Outsourcing some HR, WHS and payroll functions means you can spend your time on the people who are enabling your business to grow. In addition, you can continue to focus on the tasks that only you can perform. You can also be confident that your staff are receiving the correct pay and benefits - and work in a safe and compliant environment - when HR professionals manage it. Results from a study conducted by PricewaterhouseCoopers, The Hidden Reality of Payroll & HR Administration Costs, found that outsourcing Payroll and HR functions saves businesses around 18 per cent, compared to businesses that manage these functions in-house. Outsourcing also eliminates the cost and time of recruiting and training new staff. When you outsource a function, there is always a deadline put in place and the company will meet all expectations. Otherwise, you would not use their services again.

28 ISSUE 85

If this sounds like you, then breathe easy, because it’s not too late to get help. There are qualified professionals available in almost all business functions, who can take the pressure off you and share your workload. Sometimes there just aren’t enough hours in the day to get everything done, especially if you’re the one doing all the heavy lifting. I encourage you to share the load and outsource the business functions that you don’t love to do. With help, you can get more done and you’ll feel more inspired if you can focus on your core business. m

STEPHANIE DAY Workplace Central

Stephanie is passionate about human resources and recruitment. She goes the extra mile when recruiting and managing human resources to ensure the best outcome for clients and staff alike. She believes that a happy workforce makes for a more productive working environment and thrives upon the satisfaction which comes from placing the ideal candidate in a vacant position.

offee with St our c ep y h.. k o . o

...t o

Connect with a real person right now at Workplace Central to get your business’ greatest asset – it’s people – on track to a happy and productive workspace.

Most people who outsource have an immediate need; they don’t have time to recruit, train and set up systems. They have usually reached, or are just about to hit breaking point, and need solutions fast. They don’t have time to think about the detail in the outsourcing function - for example, the legislation surrounding WHS and HR.



As a HR manager, I am very aware that employees need support and guidance. This can seem overwhelming when you have a deadline looming, but your staff need your time. You know both issues are important, which makes it hard to prioritise which one should come first. If only you could be in two places at once!

Rather than spending weeks, maybe months, trying to recruit the right person for your business, outsourcing enables you to have access to more than one professional, usually with diverse skill-sets in different industries, giving you access to so much more in a shorter time-frame.


A business owner and manager’s work is never done. Just as you tick one task off your list, another 10 are added! You want to be there for your staff and customers, and keep on top of your finances, plus do the work that got you excited about the business in the first place. But you can’t be everything to everyone, so something has to give!






t your p e

e o pl

ne 1300 766 380

No matter what you do for a living, it is possible to inject more love and joy into your work life. It’s important on so many levels, as it helps to create a more positive work environment and it also reduces stress on a day-to-day level. By focusing on what you love about your job and the positive aspects of your colleagues and clients, you tend to attract more of the good stuff into your life. At McGrath Caloundra, like so many other progressive workplaces on the Coast, we inject love into what we do as a team, by focusing on giving back and community involvement. Our team is constantly looking at ways to get involved in the greater community and powerfully give back to others in need. It could be baking 1000 cupcakes for our ‘Jessie’s Party in the Park’ charity stall, or volunteering our time at Wishlist to put together children’s activity packs for their hospital visits.

Every time you focus on helping others, rather than the immediate problems you are facing, you make space for more love to enter your life and you cannot help but feel better for it. Love is not something we normally associate with workplaces, but it is possible to create a sense of ‘family’ and a strong connection amongst people who work together for a common goal. It’s becoming clear that people will remain loyal and will want to perform at

their best when working for values-led organisations - companies that genuinely help others along the way. It feels good to come into work on a Monday knowing you are surrounded by likeminded people, who care about others and do what’s right. Research is showing that as humans, we are craving more ‘conscious connection’ - not just a text message here and there, or a standardised response email at the same time every week. We want to connect with people who care about us as individuals and who care about the same things. It’s no wonder companies with a strong community focus thrive in this new era. We want to transact with real people, not employees on autopilot who have lost the love for what they do. By injecting a spirit of love and joy into your workplace and your dayto-day life, the benefits to those you connect with, your family and yourself will be exponential and they will ripple out to inspire everyone you come into contact with. It starts by looking outside ourselves for ways we can connect and give back in our local community. There are so many incredible organisations doing absolutely amazing work to improve the lives of people right here on the Coast - just start by putting your hand up to help in some small way. I guarantee you will be so pleased you did! m


McGrath Estate Agents Caloundra

Highly experienced, award winning real estate agent Jodie Hedley-Ward leads the team alongside her husband David. Long before real estate, Jodie enjoyed a career in marketing and communications and can even boast to be a best selling author with three titles to her name. Jodie juggles real estate sales, mentoring her team and being a mum to her two children, Lili and Josh and is renowned for her relentless positivity and focus on leaving an uplifting energy signature at all times.

“The difference between a good and great price is never one thing, it’s everything.” John McGrath

McGrath Caloundra 5438 8548 29



My Carrot Distribution was established in August 2015 by Ian and Amanda Richens. They saw a gap in the market to provide a premium service supplying health conscious food and beverages to independent grocers, cafés, schools, universities and niche clientele. The company distributes locally manufactured products across SouthEast Queensland, appealing to the health-conscious consumer, who is forever seeking the next innovative product for improving their health. As an active member of FAN (Food and Agribusiness Network) on the Sunshine Coast, My Carrot Distributors welcome manufacturers’ enquiries to distribute and support their brand and products’ growth. Manufacturers are invited to reach out to Ian and Amanda to explore the option of distributing their products across their loyal and active clientele. “If they are seeking a quality business that goes that extra mile, we are the right choice,” said Ian. “We supply a sales force and merchandise their brand in store as part of the extra services we include. With our low margins, this allows them to continue specialising in what they do best, concentrating on their brand. “Our sales strategy is simple. We aim to continue building a loyal customer base by providing excellent customer service and quality,

of EAT your c




e ov l



affordable and credible products. We are the ‘go to’ distributor for our stockists, as well as providing reliable and premium services for health-conscious, boutique, unique and non-mainstream products. “This is a niche market. Although there are plenty of deemed ‘healthy’ products available, consumer preferences no longer want additives, preservatives or products high in sugar and salt/sodium.” WHAT’S NEW? ‘Eat Your Coffee’: A full cup of real coffee in every bar! Australians no longer have to spill their coffee while working out or on the go. And it’s ideal as a delicious snack between meals. “This is new to Australia and, after several months of planning, we are proud to launch ‘Eat Your Coffee’ in three delicious flavours,” Ian said. “Eat Your Coffee is not just another energy bar. It’s a unique, first-of-its-kind caffeinated energy bar that ticks all the boxes. It’s exactly what our health-conscious consumers across many different backgrounds have been looking for!” IT IS: 3 Organically certified 3 Vegan-friendly 3 Gluten-

free 3 Fair Trade Coffee 3 Non-GMO

Available in Coconut, Mocha, Caramel, Macchiato and Mocha Latte. My Carrot Distributors have secured exclusive distribution of this fantastic unique product throughout Australia and New Zealand, so please contact us directly on our website, give us a call, or send us an email if you are interested in becoming a stockist, or you want to know where you can buy Eat Your Coffee bars. If you have a product and would like to partner with a reputable, respected and reliable distributor, please contact us on 1300 681 511. We are always looking for new products for our loyal stockists! ca

AMANDA AND IAN RICHENS Amanda and Ian Richens are the driving force behind the My Carrot family-owned Sunshine Coast

distribution company. It was three years ago that Amanda decided to add a start-up distribution company to their already impressive business portfolio. With success firmly under her belt, she is back doing what she loves best: coaching others in business development and sales careers. Ian’s passion is to help others generate improvement and change in their businesses. He was able to put this into practice for himself with the launch and success of the My Carrot Distribution start up.

Sunshine Uniforms have MOVED Come and visit our new showroom soon

No need to think about what to wear to work Always look the part


07 5438 0711


Unit 1 /16 Sydal Street Caloundra Qld 4551



Marketing Marketing Q&A Q&A

Youradvertising, advertising, marketing branding questions answered an industry Your marketing and& branding questions answered by anby industry Youradvertising, advertising, marketing branding questions answered an industry professional. Send you to (insert pro conby cum voluptur Your marketing and& branding questions answered anby industry professional. Just send anyquestions question you have toaddress) and we willabor do our professional. Send you questions to (insert address) pro con cum voluptur abor andunt. Idit, undam ipis dolliatque poreper ehenim hic te moloreium exped quat. professional. any question youtohave will do our best to give youJust the send best possible answer helpto you grow your brand andand yourwe business. andunt. Idit, undam ipis dolliatque poreper ehenim hic te moloreium exped quat. best to give you the best possible answer to help you grow your brand and your business. What is the difference between marketing, sales and What is the difference between Marketing, Sales advertising? What is the difference between marketing, sales and and Advertising? What is the difference between Marketing, Sales advertising? Sales and Marketing are two key functions that complement

graphic and copy – which should to be reviewed regularly as part ofthan the the Marketing Strategy process. quicker last– decade, so itdevelopment is to stay graphic and copy which should toimportant be reviewed regularly relevant. Businesses should always review their marketing as part of the Marketing Strategy development process. quicker than the last decade, so it is important to stay Commercial environments are very dynamic and consumers a balance between experienced commercial and There is only one plans on a regular basis to ensure that they keep in touch and Advertising? relevant. should review their marketing Sales and marketing areare twotwo keykey functions that complement can changeBusinesses attitudes and interests quickly each other in any business operation, while Advertising is Commercial environments arealways veryvery dynamic and- much consumers Sales and Marketing functions that complement marketing strategists, and creative minds. with their target markets. plans onprospective a last regular basis tointerests ensure that in touch question this issue: each other inmarketing any business operation, while advertising is is quicker than decade - so it is important to keep stay- relevant. one ofand the elements of communications. Sales aremarketing two key functions that complement can change attitudes and verythey quickly much each other in any business operation, while Advertising with their prospective target markets. one of the elements of marketing communications. Usingis Isquicker any publicity, even bad goodtopublicity? Businesses should always marketing plans on each other inelements any business operation, whileaadvertising than last decade -review sopublicity, it istheir important stay relevant. one of of marketing communications. Using thisthe analogy, if a business is likened Q. How do to youfruit-producing make Brand positioning is an essential step this analogy, if a business is likenedcommunications. to a fruit-producing one of the elements of marketing Using a regular basis to ensure that they keep in touch with their Is any even bad publicity, good publicity? Businesses should always review theiroverused, marketing plans This is a publicity, widely used phrase, perhaps but as aon tree, then collecting and distribution oftothe fruits Using thisthe analogy, if a business is likened a fruit-producing people fall in lovewould to have in place before developing a tree, the collecting andisdistribution the fruits would this then analogy, if a business likened to aoffruit-producing perspective target markets. a regular basis to ensure that they keep in touch with their in many cases, it could be misleading. betree, the then Salesthe function. Maximising the yieldofbrand? ofthe production, or general This is statement, a widely used phrase, perhaps overused, but as a collecting and with distribution fruits would your betree, the then salesthe function. Maximising the yield production, or collecting and distribution ofofthe fruits would perspective target markets. marketing communication plan. It’s my view, we need to many definecases, the word ‘bad’be first. the of function. fruit on each tree, requires various nurturing or In general statement, in it could misleading. benumber the Sales Maximising the yield of production, the of function. fruit on each tree, requires various nurturing or benumber the sales Maximising the we yield of production, A. Before begin, let’s processes likeoffertilisation andtree, irrigation - and this process In my view, we need tobad define thethis word ‘bad’ first. the number fruit on each requires various nurturing Is evolving process, and it’sgood important Ifan there is a controversial situation, could be bad, but any publicity, even publicity, publicity? processes such as fertilisation and irrigation, thisvery process make one thing clear; the number of fruit on each tree, requires various nurturing would be thelike Marketing. Therefore, Advertising thenprocess fits into processes fertilisation and irrigation - and this with the right publicity strategies andthis tactics, public If there is a controversial situation, couldthe be Is any bad good publicity? would be thesuch marketing function. Therefore, advertising also logo development the to ensure itused iseven always complementing processes as fertilisation and irrigation, this and process This is a publicity, widely phrase –publicity, perhaps overused –bad, but but as the nurturing as well. would be theprocess Marketing. Therefore, Advertising then fits into reaction could be turned around and the result could with the right publicity strategies and tactics, the public branding process are not also a This fits into the nurturing process. would be the marketing function. Therefore, advertising general statement, in many cases, it could be misleading. is a widely used phrase – perhaps overused – but as thea positive logo. the nurturing process as well. bereaction boost in brand awareness. In result some could cases, could be turned around and the the same thing! fits into the nurturing process. Inamy view, statement, we need toindefine wordit ‘bad’ general manythe cases, could first. be misleading. How long will my logo last? companies have contingency and/orInhuman be a positive boost in brand plans awareness. some resources cases, How long will my logo last? In my view, we need to define the word ‘bad’ When the logo and brand positioning are combined, A logo is a commercial tool that has only one purpose: my logo last? Ifdedicated there is a for controversial situation, could befirst. ‘bad’ but AHow logo long is the will identity for a business or organisation, which this occurrence toplans bethis able to recover quickly companies have contingency and/or human resources they should tell the most current ‘brand story’ as, How long will my for logo last? to be easily recognised as a device that represents with the right publicity strategies and tactics, the public A logo is the identity a business or organisation, which If there is a controversial situation, this could be ‘bad’ but can provide a product, a service or beoran overarchingwhich A logo is the identity for a business organisation, from any situation arises. to be able to recover quickly dedicated for thisthat occurrence over time, the brand position might be reviewed, an entity. It does not encapsulate the whole brand could be turned around and resultthe could be can provide product, service or be beoran an overarching hold- reaction with the right publicity strategies andthe tactics, public A logo is the identity for a business organisation, holding enterprise; this identity becomes the public facewhich can provide aa product, aa service or overarching from any situation arises. But ifthe the situation isthat for example, but logo is be not aextremely toolawareness. that damaging; should be identity, so there is no point getting carried away with a positive boost in brand In some cases, ing enterprise – and this identity becomes the public face reaction could turned around and the result could be can provide a product, a service or be an overarching holdorholding business thumbprint. Ideally, this brand identity should enterprise; this identity becomes the public face rat poison in a food product or a damaging; plane crash, the But if theregularly. situation is extremely forthen example, ‘overdesigned’ logos. And there are many businesses changed companies have contingency plans and/or human or business ‘thumbprint’. a positive boost in brand awareness. In some cases, ing enterprise – and this identity becomes the public face remain stable thumbprint. for some time as it this helps the brand awareness or business Ideally, brand identity should publicity strategy should be toor focus onlycrash, on damage rat poison in a food product a plane then the out there with unattractive logos that still succeed. resources dedicated for this occurrence, to attractive be able toto companies haveposition contingency plans and/or human or business ‘thumbprint’. So, how do you your brand to be and brand equity the more it is seen and recognised in the remain stable for some time as it helps the brand awareness Ideally, this brand identity should remain stable for some control. With the right strategies, situations can be publicity strategy should be to focus only on damage Don’t me wrong, it’s always good have a logo recover from any that arises. resources dedicated forsituation thisit’s occurrence, to common be able to the rightquickly people? Ultimately, about using marketplace. Brand awareness brand equity play ain theand brand equity the more itshould isand seen andto recognised time asget this helps the brand awareness and brand Ideally, this brand identity remain stable forequity some recovered quickly neutralised before they escalate; control. With the or right strategies, situations can be that is striking, something thatand the behaviour business is proud of, sense and answering a few important significant customer purchase and also recover quickly from any situation thatquestions: arises. marketplace. Brand awareness equity play a in if the situation isorextremely damaging, e.g.skills rat poison in the more it is in seen and recognised inbrand the and marketplace. time as role this helps the brand awareness brand equity - But however, exceptional planning and execution are recovered quickly neutralised before they escalate; but it’s not theinend of loyalty. the journey asbehaviour far as theand branding customer retention and significant role customer purchase also in arequired food product or a plane crash, thenexecution thewhy publicity The and brand equity play a significant But if is theto situation is extremely damaging, e.g. ratstrategy poison in thebrand more awareness it is seen and recognised in the marketplace. What the purpose ofplanning the brand? Or does achieve these outcomes. however, exceptional and skills are process is concerned. customer loyalty. should be to focus only on damage control. With the right role the retention customer purchase behaviours and in Having said that, it is and best practice toequity refresh a logo arequired food product or a plane crash, then the publicity strategy Theinbrand awareness and brand play aalso significant the brand exist? Who benefits from the brand? these outcomes. As part of to theachieve marketing strategy development process, In our logo represent the pride of a in after a period ofa time -should depending onto the management strategies, quickly With or neutralised customer and loyalty. should besituations to focus can onlybe onrecovered damage control. the right role inbook, theretention customer purchase behaviours and also Having said that, it is best practice refresh a logo And why? a As regular update to the SWOT analysis—strengths, part of the marketing strategy development process, business and its culture. More importantly, it should constitution -retention and should beloyalty. considered formanagement various reasons; before they escalate, however to achieve these outcomes after a period of time depending on the strategies, situations can be recovered quickly or neutralised customer and Having said that, it is best practice to ‘refresh’ a logo after weaknesses, opportunities and threats—is Aabrand solidtofoundations will alwaysimportant; need less regularwith update the SWOT analysis—strengths, have the right feel,should as it’sbe going to be out there in reasons; for example, a- major company milestone, an acquisition, a exceptional execution skills are required. constitution and considered formanagement various before theyplanning escalate,and however to achieve these outcomes a Having period of time (which will depend on the said that, it is best practice to ‘refresh’ a logo after particularly the opportunities threats, to help prepare any potential marketing activity to develop itsthreats—is brandforequity (which weaknesses, and important; the marketplace, competing against similar services change of market direction, a company name change or the for example, a major company milestone, an acquisition, a exceptional planning and execution skills are required. As part of themarketing marketing strategy development process, constitution) and should be considered for various aofferings period offor time (which will depend on the management negative situations that might occur. preparation will means less costs). And itThis is for this ‘equity’ particularly the threats, to help prepare any potential or a this long time. Ultimately, good logo introduction of competitors into the market. In some cases, change of market direction, a company name change or the it is important to update the SWOT regularly particularly reasons, such as, a major company milestone, an acquisition, As part of the marketing strategy development process, constitution) and this should be considered for various help dramatically when you need to neutralise any that makes a customer use the brand. negative situations that might occur. This preparation will development iscompetitors antoart, a science. the logo may begin looknot dated as trends change, which introduction of intoa the market. In some cases, the (which stands for Threats) to help prepare for a reasons, change of market company name or ithelp is‘T’important to update the SWOT regularly particularly such as, adirection, major company milestone, anchange acquisition, ca damaging publicity. dramatically when you need to neutralise any can a good reason itselfdated for aoras refresh, it may not be thebe logo may begin toinlook trends change, which Whether you want hear this not, in but most cases, In summary, experienced marketers know potential negative situations that occur. This the introduction of competitors the market. the ‘T’ (which stands for to might help prepare for a change of market direction, ainto company name change or any ca Threats) damaging publicity. necessary make a complete can be a to good reason in itself transformation. for a refresh, may not be your prospective customers couldn’t carebut lessit about that, without the correct your preparation willnegative dramatically helppositioning, when you need to This any potential situations that might occur. the introduction of competitors into the market. your logo! What willalogo ultimately make fall in as love necessary to make complete transformation. In some cases, the may begin to them look dated neutralise anywill damaging publicity. preparation dramatically when you need to brand cannot expect tohelp effectively connect According to experts, logo revisions with you iscases, howwhich you reflect identity (your brand trends change, can may beyour abegin good reason in itself In some the logo to look dated asfor Managing Director, Sixe® neutralise any damaging publicity. with its target market, regardless of how According to not experts, logo revisions or refreshments should bereason story) bychange, a trends refresh -demonstrating but it may be be necessary to subtle makeinaitselfand which can a good for Managing Director, Sixe® pretty your logo is. With over 20 years’ experience aor between them and your brand. refreshments should be in complete transformation. Managing Director, Sixe® gradual awareness aconnection refresh -so but itexisting may not be brand necessary to subtle make a and marketing and advertising, Dom has ® With over 20 years’ experience in complete transformation. Managing Director, Sixe gradual so existing brand awareness In other words, brandchange. to attract the That’s why we believe that is notexperience a job for ain marketing or equity is you notposition lost your in the Withbranding over 20 years held board level and Dom has marketing and sales advertising, appropriate target market - and science designer; it really requires the input ofpositions someone with and advertising, Domexperience hasinheld board level equity istonot inthat’s thethechange. marketing various With overboard 20 years held level sales and in marketing It or is also important note lost how you represent your logo. & marketing positions in various part. This process is not a simple task and requires brand marketing skills. sales ca including the board level andorganisations, advertising, Dom has held

Dom Ogun, Dom Ogun, Dom Ogun, Dom Ogun,

According to experts, logo revisions to experts, logo revisions orAccording refreshments be subtle and marketing positions in various One is your to brand story - a combination of the It isexample also important noteshould how you represent your logo. organisations including the multi-national multinational Adshel Inc. Dom’s sales & marketing positions inthe various organisations, including orexample refreshments should be subtle graphic and copy - existing which should be regularly Adshel Inc. In addition to the his extensive One is your brand story - areviewed combination of theand gradual so brand awareness key commercial strengths are organisations including multi-national multinational Adshel Inc. Dom’s business management experience, asgraphic part of and the marketing strategy development process. copy - existing which be reviewed regularly Adshel Inc. In addition to hisinextensive developing brandpositions strategies and gradual so brand key strengths are ABOUT DOM With overlost 20should years’ experience inawareness marketing and advertising, Dom has held board level sales and marketing various or equity is not in the change. Dom’s keycommercial commercial strengths are business management experience, marketing solutions for SMEs.and Commercial environments are very development dynamic and consumers as part of the marketing strategy process. developing brand strategies organisations, including the multinational Adshel Inc. Dom’ s key commercial strengths are developing brand strategies and marketing solutions for SMEs. developing brand strategies and marketing or equity is not lost in the change. Dom’s key commercial strengths are can change attitudes and interests very quickly, much marketing solutions for SMEs. Commercial environments are very dynamic and consumers It is also important to note how you represent your logo. can attitudes and interests quickly, your much One example is yourto brand story - avery combination of the It ischange also important note how you represent logo.

One example is your brand story - a combination of the

solutions for SMEs. developing brand strategies and marketing solutions for SMEs. 31


ZEST FOR SUCCESS A Quick Start Guide To Turning Your Dreams Into An Awesome Business VICTORIA BERRY

Victoria, a CPA qualified accountant and serial entrepreneur, wrote Zest for Success as an easyto-follow, no-nonsense guide to the quickest and easiest way to start a business, saving you time and money in the process.

and think they can do it better than anyone else and make more money doing it themselves. Or, they just want to go it alone rather than being employed.

So, why this book? According to Victoria, as a start-up business owner she never found a book that gave her the good and easy-tounderstand advice she needed at the start of her business journey. Years later, with a very successful track record - and remembering her own start-up frustrations - she decided to write the book that had been so elusive to her. Victoria turned her publishing dream into reality when her book was published in 2016.

In its 212 pages, Zest for Success is packed with a wealth of information and, while it is ordered in a startto-end logical sequence, its chapters are self-standing and can be read as needed. Within the chapters there are real-life case studies and examples using fictional characters, each one ending with useful tips and ‘to do’ lists. It is intended as a pick-up and put-down reference guide that will stand the test of time. As Victoria says, the basic concepts don’t change over time.

People start businesses mostly because they have a bright idea for something that has not been done before. Or, they know their job

A glossary and a list of website links categorised by chapter bring this guide to a solid conclusion. e

32 ISSUE 85

Why Should Your Employees Be Trained? Every day in every city a situation occurs that requires medical assistance. Imagine: A client who has just walked in, breaks out in a cold sweat and feels like an elephant is sitting on their chest.

What do you do? Your qualified Provide First Aid officer would recognise that these are signs and symptoms of a possible heart attack and would be able to deal with the situation in a professional manner.

As the owner or manager of a business, it is your duty of care to ensure that your team members and clientele are safe in the workplace.

Imagine: A team member slips on the wet floor and rolls their ankle. It is swollen and they can’t put any weight on it. What do you do? Your qualified Provide First Aid officer would know these are signs and symptoms of a possible sprained ankle and would know how to treat it. Team members who undergo first aid training will gain the correct knowledge to deal with minor situations and severe accidents, should they arise. They become proficient to attend to and treat scalds and burns, blood loss and perform CPR. And they are trained to respond to epilepsy and diabetes emergencies, seizures, choking, heart attacks and more. ca Mark Stitt, Director/CEO | FIT College Director/CEO | The Suncoast Fitness Group P 1300 887 017 M 0411 804 705 33


g n i n i a r T FIRST AID




Twenty-seven years ago, Julia Carter came to Sydney on what turned out to be a ‘fairy tale’ holiday. For it was there she fell in love and got married, and ultimately settled in the magical Sunshine Coast town of Noosa. But long before that, as a little girl in the hills of the English countryside, she sat on a Sunday afternoon with glue in hand, making peg dolls and jewellery. Filled with love for her treasured new creations, this began Julia Carter’s passionate journey to becoming an internationally recognised artist. FATE INTERVENES As a young adult, Julia attended the University of Liverpool to study literature and sculpture, graduating with Honours with a Bachelor of Arts. She also gained a Diploma of Early Childhood Education from Queensland University of Technology. Subsequently, she went on to share her joy of art, and educate future generations, as a preschool teacher. But as fate would have it, one morning she fell several metres from a balcony onto concrete, leaving her temporarily out of action with only time and her thoughts to keep her company. “I believe it was meant to be, putting me on my right path, my calling, my purpose. It really changed how I thought about life, that things happen for a reason, and that we all need to find what makes our heart sing! Painting is my special purpose in life. I believe that the joy and positive energy I feel for my life and work flow into each piece, then radiate outwards wherever it is needed.” For Julia, this was a new-found love of painting. During the days and months of her recovery, she discovered a freedom and self-accountability she had not known before. Her senses heightened as she explored with vision, touch and sound.

34 ISSUE 85

The vibrations of colours dancing together on a canvas sang to her. The texture of the paint, the feel on her fingertips as her hands would smooth and blend, allowed her to experiment, creating ‘happy accidents’. The manifestation of her visions into tangible, magical works of beauty, filled her with elation and a tremendous satisfaction with the results. As each painting spoke to her, she became more inspired to bring that happiness into the lives and homes of others. A WORLDWIDE ADVENTURE “It is my vision to make the greatest contribution to the world possible through my art.” Julia’s painting journey has led her on a worldwide wild adventure! Though her schedule is often demanding and exhausting, it’s the excitement and surprises along the way that have her perpetually looking forward to what each new day will bring. Her first overseas experience as a professional artist came when she received an invitation to the International Creative Energy Show of November 2010 held at the ancient, majestic Castello Estense, in Ferrara, Italy. The artistic committee cited ‘vitality, experimentation, multicoloured yet harmonious pattern, freedom of thought, purity of expression, and above all, creative energy of life’ as the reasons for their selection. From there it was on to La Galleria Pall Mall on Trafalgar Square in London, where fortune’s hand guided her two display pieces into the hands of a lovely couple passing by. Sold before they were even exhibited.


She followed on with a visit to Paris, mesmerised by the gorgeous galleries on the Rue de Seine. After a whisper and a prayer to her Mum and the Universe, an invitation to participate in an international show at Galerie de L’Europe was manifested. From there, the invites began flooding in, leading to shows in Vienna, Strasbourg, Bologna, Hong Kong, Miami and New York, where she was asked to speak on a panel about the ‘Secrets of a Successful Artist’. After a year with four back-to-back overseas shows, Julia has now come home to Noosa, to re-energise and re-connect with her local community. FINDING THE PERFECT HOME “I always feel my paintings already have a perfect home; it’s just about finding that connection with a viewer to whom it resonates.” Despite having clients from all over the world and all walks of life, Julia feels they are all special. Whether a corporation, a medical

office, a luxurious mansion, a baby’s nursery, the home of a young couple just beginning their life together, or a hospice for those nearing the end of their journey through life, the creation of something exquisitely unique and perfect for the space is at the heart of every commission. Often incorporating personalised details, names, symbols, or messages into each of her works, it is evident that each one-off timeless piece is a genuine work of love. Every commission is different and can begin with something as simple as a title. A beautiful family from Hong Kong desired a painting of The ‘Tree of Life’, a subject that became near and dear to Julia’s heart after her recovery and new path of life. Their title was ‘Two Birds Came to a Tree and Magic Happened’. The family was absolutely delighted with the result and it ultimately inspired the mother to write a children’s book about protecting the environment. A UNIQUE LIGHT Beginning each painting with a meditation, allowing energy and love to flow into the work, has become part of the ritual for Julia. With immense gratitude, excitement and appreciation for her life, her loved ones, her amazing experiences and the ability to do and share what she loves, Julia continues to learn, grow, and evolve through her art. Like each and every one of us, she has been given a gift for which she never takes for granted. “I believe in magic and miracles, the law of attraction, the power of positivity and love, the importance of inner peace and that we all have a unique light to shine. I would like to use it the best way I can, and I trust the Universe will show me the way. This is what I celebrate when I paint.” a











ABN 41 908 751 737

ABN 41 908 751 737

MISS GO 2 GIRL is all about the calibre of the individual and the quality of work being performed at the best COST to you and/or your business. MISS GO 2 GIRL works from a virtual online office. NO office leasing costs required • NO staffing on costs required. 35


HORSES How horses can empower your sales to the next level! These workshops are cutting edge, moving sales people ahead both individually and as teams. Janet utilises the horses to reveal leadership qualities of sales people. The horses help to expose real fears and anxieties people have in life, not just in the round yard, and also exploiting the leadership ability of each individual.

fast facts


• Horses are flight animals, just like your buyers.

• Horses and buyers respond to pressure for direction. • Body language is a strong leadership tool when applied to both horses and buyers. • Horses and buyers will feel your fears and respond accordingly.

• Strong intuition is needed to control a sale, both in the round yard and the sales environment. • Both horses and buyers will definitely give objections for you to handle. 36 ISSUE 85

The sales person will comprehend how to use energy to apply a balanced pressure during a sales presentation and give strong direction to the buyer and seller. HORSES HAVE A NATURAL FLIGHT ENERGY WHICH MEANS IF THEY BECOME SCARED THEY RUN AWAY. BUYERS HAVE A SIMILAR INSTINCT. Most of them would rather keep away from a sales person than be confronted with questions, emotions and have to make decisions. What we will learn from this exercise is more about your own personal presence and habits in life that you may not be aware of. This will help you to understand yourself more and improve both your sales and people skills. By learning these skills, the sales person can apply the exact amount of pressure needed, thereby controlling the emotions of the sale to perform a balanced presentation.


The language of the body also reveals itself in the way we dress, the colours we wear and the overall presentation of ourselves. From the clothes we wear to our makeup and hairstyle, we are speaking to our customers and revealing more than we know. Even if we are with a customer who does not know about body language, their subconscious is still working hard, and the sales person is judged nonetheless. The customer will have a feeling about the sales person which can be called their intuition, but not necessarily knowing they are reading body language.

UPCOMING WORKSHOPS WILD HORSE WORKSHOP FOR BUSINESS A cutting edge workshop designed to improve your business communication. Date: 13 October, 2017 Price: $220 Time: 1pm to 4pm Venue: Eumundi Mountain Retreat (no riding) TALK, BODY & ENERGY LANGUAGE FOR SALES - SYSTEMISE YOUR SALES PRESENTATION Date: Price: Time: Venue:

27 October, 2017 $220 1pm to 4pm Eumundi Mountain Retreat

OTHER PRIME EVENTS: 1 OCTOBER, 2017: Herb Armstrong sings at Bohemian Restaurant, Eumundi 2pm to 5pm (Louis Armstrong’s Grandson) AMAZING VOICE! 20 OCTOBER, 2017: Sales Congress Luncheon, Noosa Boathouse 12pm to 2.30pm


CONTACT: JANET KAKE M: 0418 743 732 E: w:


YOU ARE SELLING THE BUSINESS A key concern for business owners is when to communicate the potential sale to their employees. Sellers need to understand how important this is to staff and that they will be nervous due to potential change and job uncertainty. The positives and negatives of telling staff your intentions upfront will depend on the business and relationships you have. POSITIVES OF BEING UPFRONT If you’re honest with them they should respect you more and acclimatise to the idea by knowing in advance. If staff are aware the business is being sold, buyers will have confidence they are likely to stay on. It’s also a great time to negotiate/update employment contracts, offering staff incentives, extra security and raising the comfort for buyers. If staff are aware of the sale, inspections and due diligence processes are much smoother for the buyer. Seeing a business in full swing and meeting with staff is attractive, opposed to sneaking around after hours in the dark. This builds confidence for the buyer and will help staff feel at ease. NEGATIVES OF BEING UPFRONT Disclosing a possible sale may see staff leave and create uncertainty in the workforce. This may cost you time and money in re-training and potentially affect a sale. Staff may also slacken off if they know you are moving on; they could lose the desire to deliver. You may also need to manage the confidentiality aspect and ensure staff respect your decision and don’t disclose sensitive information.

Janet Kake has been selling for 21 years, she is the author of ‘THE SALES BIBLE’, has had her own successful Real Estate Business, bought and sold multiple properties, and trained in the science of sales, the science of body language and the science of story telling, to name a few. Janet is passionate about empowering people to sales success.

Whilst not essential, we have found that being upfront is the best practice. If key staff find out from a third party you may damage relationships. Remind your staff how important they are to the business and that it’s unlikely a buyer will want to do their job. Ironically, buyers are normally as nervous about staff leaving the business as the staff are about getting terminated - and rarely do either happen! ca

ABOUT ROD Rod’s unrivalled professionalism and years of

experience have earned him the reputation as the Sunshine Coast’s most successful business broker. He continues to raise the standards in business sales and make people’s dreams of owning their own business a reality. 37


Are your

FINANCES FIT? You may not be a cyclist or a runner, but you know that to be successful, hours of dedication and planning are required. It is not surprising that these same qualities can help you achieve your financial goals. HERE ARE FIVE WAYS YOU CAN GET YOUR MONEY MOVING FASTER. SET A TARGET Whether you have a particular year in mind, or you just want to reach a milestone, it is so important to start with a goal. When you know the kind of future you are planning for - and what you want to achieve along the way - you will be better motivated, better focused and better financially prepared. DO NOT SKIMP ON THE TRAINING You cannot just wake up the week before a big race or ride and decide to compete without any training or preparation. Likewise, you cannot wait until you turn 60 before you start saving for retirement. The earlier you start saving, the more time you have to earn interest on your interest and returns on your returns, so you can finish in style. IN FOR THE LONG HAUL Long rides and runs are all about lasting the distance. The same goes for investing. A disciplined savings plan that builds your wealth gradually is a very effective way to get you where you want to go. Even a small amount can build up to become something surprisingly big over time. MIX IT UP You probably know that a varied training regime is better than simply cycling or running kilometre after kilometre at the same

pace. Just as you should mix up your training sessions, it makes sense to use a variety of different investments to spread risk and to better enable you to reach your lifestyle goals. While it may be tempting to focus on paying off your mortgage, do not forget to pay attention to your Super and other investments as well. A mix of investments inside and outside of your Super could help you achieve your goals, both now and in the future. GET A GOOD COACH Every runner and cyclist will perform better with expert advice from someone who knows the race profile, the terrain and devises a personalised training program. That is exactly the role a financial adviser plays when it comes to managing your money. m IMPORTANT INFORMATION: This document has been prepared by Rowland Financial Advisory Pty Ltd ABN 66 163 488 480 who is an Authorised Representative of Financial Wisdom Limited ABN 70 006 646 108, AFSL 231138. Information in this document is based on regulatory requirements and laws, as at 1 July 2014, which may be subject to change. This document contains general advice. It does not take account of your individual objectives, financial situation or needs. You should consider talking to a financial adviser before making a financial decision. Taxation considerations are general and based on present taxation laws, rulings and their interpretation and may be subject to change. You should seek independent, professional tax advice before making any decision based on this information.

MEGAN KNOWLES Rowland Financial Advisory

An established member of our team with a strong focus on wealth accumulation and retirement planning, Megan is well placed to provide strategic advice in these complex areas. We believe that strategic financial direction can be simplified and our aim is to work together to help improve client’s circumstances.

You’re busy working, shouldn’t your money be working too? Are you so busy that you never have enough time to plan for the future? All we ask is that you find one hour to spend with us. We will use our years of experience and knowledge to create a new income stream that will do all the hard work for you. To find out more call 07 5479 0785.

Rowland Financial Advisory Pty Ltd ABN 66 163 488 480 is an Authorised Representative of Financial Wisdom Limited ABN 70 006 646 108, AFSL 231138, a wholly owned but non-guaranteed subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124.

38 ISSUE 85

@ e n e Sc


Awesome night at LaserZone Warana for the Launch of issue 84 of Matters Magazine.












Ryleigh & Barry Scerri(Stroud Homes Sunshine Coast)










The LaserZone Warana team

SUNSHINE AWARDED 2011 COAST LEADING BUSINESS OF THE YEAR SUNSHINE COAST When it comes to selling your business, make it LEADING THE BUSINESS OF THE YEARit When it comes to selling your business, make SUNSHINE COAST IN BUSINESS IN SALES countBUSINESS with the Sunshine Coast’s best and most SUNSHINE COAST count with the Sunshine Coast’s best and most SUNSHINE COASTexperienced IN BUSINESS IN BUSINESS SALES When it comes to selling your business, make it business broker – EXCELLENCE Rod Russell. ‘HALL OF FAME’ experienced business broker – AWARDS Rod Russell.







SUNSHINE When it comes to selling your business, make it COAST

count with the Sunshine Coast’s best and most EXCELLENCE IN BUSINESS IN BUSINESS SALES With a lifetimebusiness commitment to–business sales AWARDS ‘HALL OF FAME’ experienced broker Rod Russell. When it comes to selling your business, make it

count with the Sunshine Coast’s best and most withmake Sunshine Coast’s best and most When it comes to selling yourcount business, it With a the lifetime commitment to business sales experienced business broker – Rod Russell. and string of industry Rod possesses experienced business broker – awards, Rod Russell. count with the Sunshine Coast’s bestaand most

an and a string of industry awards, Rod possesses an

experienced business broker –With Rod Russell. a lifetime commitment to business sales With a lifetime commitment to business unmatched ability to connect buyers withsales sellers,

When it comes to selling your business, make it unmatched ability awards, to connect buyers with sellers, With a string lifetime to business sales an and a of commitment industry Rod possesses and a string of industry awards, Rod an achieving outstanding results time andpossesses time again. count with the Sunshine Coast’s best andto most With a lifetime commitment business sales and a string of industry awards, Rod possesses an unmatched ability to connect buyers with sellers,

achieving outstanding results time and time again.

and a string of industry awards, Rod possesses ability unmatched to connect buyers with sellers, experienced business broker – Rod Russell. unmatched abilityan to connect buyers with sellers, achieving outstanding results time and time again. unmatched ability to connect buyers with sellers,

achieving outstanding results and time achieving outstanding results time and time time again. outstanding results time and time again. With a lifetime achieving commitment to business sales Tom, Wendy, Frankie & Antonio Puelma(See Restaurant)


and a string of industry awards, Rod possesses an


unmatched ability to connect buyers with sellers,

achieving outstanding results time and time again.





T H E B E S T I N T H E B US I NT E0409 S S931 600 CONTACT T 0409 931 600 931 E rod@sa T 0409 600 savvybusiness |

E T 0409| 931 600


T 0409 931 600

CONTACT ROD RUSSELL TODAY savvybusines John Pickering(Pickering Accounting & Bookkeeping Services & Vanessa Webster(Webstar Marketing)

Charlotte & Carmel Fulton(Pacific Motor Group)

T 0409 931 600


E 39


e ov L


Natasha RumbIe - of Tash Yoga - describes herself as a yoga guide and meditation coach. Yet, parcelled up in that description you will also find a yoga teacher and Thai masseuse. And then some. Natasha’s services range from delivering high school yoga and mental health programs for staff and students to hosting yoga and meditation training, retreats and workshops. She also facilitates workshops in stress management and aligning oneself with one’s values. As if that wasn’t enough, she teaches language, literacy and numeracy at TAFE. Natasha sums up her enthusiasm for her job nicely; “I could never tire of teaching yoga and meditation. I get so much enjoyment out of offering these tools. The act of service and helping others is both energising and liberating for me. I am filled with gratitude that every day, I get to do what I love!”

“Having a lifelong interest in the mind and behaviour, I really wanted to understand people and why people behave in the way they do, what motivates people, what makes us happy and what is the source of happiness.”

It’s been 20 years since Natasha graduated with a double major Bachelor of Science, neuroanatomy and physiology. However, more interested in happiness, love, passion and what inspires people to be better, she always felt something was missing.

Off she went on her travels, exploring religions and cultures, asking big existential questions. Her journey led her to yoga. Falling instantly in love with this ancient practice of wisdom and love, she was seduced by it, excited about its potential for transformation, empowerment and self-love. After five years of committed yoga practice, she packed her bags and moved to Melbourne to train as a yoga teacher.

“I’m more interested in what allows people to fall in love with life and live with passion, purpose and peace. Psychology classified and labelled people and was mostly concerned with the pathology of the mind,” she said.

AND THE REST WILL FOLLOW “Yoga is the key to unlocking the door to a wealth of self-care, self-love and self-management, ultimately leading to health and happiness.

40 ISSUE 85

Images provided by Murray Hayes Photography


LIKE THE JETSETTER LIFESTYLE? If you love the jetsetter lifestyle and are looking for a long term, blue chip business with flexibility, enormous profits and huge future growth potential – call now as this is cracker! Established in 1976, this highly profitable, five day per week, sales and service business will impress on many levels.

“Meditation is an instinctive ability that we all have; it’s the most natural thing in the world, a relief, a time to be with yourself and everything you love about life. Meditation is a name we give to a universe of techniques for accessing that sense of inner calm.” “Many people can’t sit still, much preferring to undulate, sway, dance, then have just a few minutes of relative stillness. That’s fine. I always listen to my clients and learn about their natural or instinctive gateways into meditation in order to help them build an approach to meditation that suits them. I let my clients teach me about what they love and build a practice around that.” UNLOCK THE LOVE Natasha doesn’t fit a stereotype. Nor do her clients. She set out to craft a style of yoga and meditation coaching that makes it accessible to people who might not be the usual yogi or spiritual types. They range from school children, mums, corporate executives, and sports enthusiasts, as well as people dealing with health challenges. When we asked Natasha what else she loves, we were left in no doubt that she walks the talk. She loves it all! The keys to her kingdom of happiness are clearly in yoga and meditation. a

The business has exclusive territories to supply and service a premium range of products with the industry’s most successful brand… a household name in Australia. A General Manager is in place overseeing the sales team, as are a qualified installation/service team and administrative personal. In 2017 the business generated $7.3 million income with profits of approx. $750,000. They don’t come any better.





... Dear Alvia

My wife just told me she has been seeing someone else and is leaving. My feelings are all over the place. One minute I feel so angry, the next I want her to stay. I don’t know what to do. It’s affecting my work and I can’t get a grip on my emotions. R Dear R First I would recommend that you visit our male psychologist - a trusted and respected professional to whom we send our male clients. Then I would suggest you sit down with a Separation Specialist, who will give you information about the next steps. This will help you feel a lot more in control about your situation. The most important thing I can say to you now is ‘you will get through this’. Everyone who has gone through it before you has, by taking it one step at a time. Alvia ca

Why is the family law system weighted in favour of women? They get more of the money that us blokes go out and earn, and they even get the kids. P Dear P If you seek legal advice, a lawyer will explain that there is no favour shown to either gender. You could also look at The Family Court of Australia website where they show a list of criteria called ‘weighting’, which explains why one person receives a higher percentage of the split during financial settlement. These days, with many women having higher incomes than their spouses, the weighting is shifting toward the male partner when there is an income disparity. Regarding the children, these days many fathers want to share the care of their children 50/50, unless for some reason it is in everyone’s best interest to select another arrangement. This is becoming the norm so I can’t agree with your statement. Alvia

What is wrong with me? One minute I know I want to leave, the next I find myself staying. I’m afraid I might be making a mistake by leaving, and I worry that I won’t be able to cope financially. What about the family? It all goes around and around in my head and I am so exhausted with it. M Dear M Your dilemma is totally natural as leaving is a big decision. However, all the ‘what ifs’ about your finances and family are concerns that can be addressed and resolved. The only question you really need to ask yourself is whether you want to live the rest of your life with this person. If your honest, gut feeling answer is ‘no’ then please don’t waste your life, or that of your partner, by staying in a loveless relationship. Face your fears and make the decision to leave. The practical, logistical concerns can all be dealt with as they arise. Alvia

Alvia Turney

Act 4 Tomorrow Separation Specialists

Get the help you need when separating - call for a free, one-hour consultation. Act 4 Tomorrow: We want you out of the separation and onto happier days quickly and cost effectively. Web: Ph: 1300 Act4Tom (1300 228486) PLEASE SEND YOUR LETTERS TO MATTERS MAGAZINE OR DIRECT TO ACT 4 TOMORROW.

SALES CONGRESS NOOSA LUNCHEON 2017 Raise the bar in your business with Vickie Magic and Janet Kake while enjoying a beautiful three course meal including a glass of wine on arrival. Friday 20th October 12.00 to 2.30 - arrival at 11.45 Noosa Boathouse Function Room, 194 Gympie Terrace, Noosaville COST - Early bird (by 7th Sept) $45.00pp Then $55.00 pp Display tables $30, limited numbers Fundraiser for Breast Cancer, hear Janet’s story - contact Janet 0418 743 732 Janet Kake

Keynote Speakers: Janet Kake - Body Language in Business Vickie Magic – Increase your confidence

SPONSORED BY Matters Magazine Book at under Sales Congress 2017 Phone Janet on 0418 743 732 or Vickie on 0433198868 for more INFO 42 ISSUE 85

Vickie Magic

MATT gazine ERS



AND HOW IT COULD RENEW YOU TOO At the beginning of her adolescence, Gemma Castiglia lost the most important person in her life, her mother, Maria. Thrown into the dual role of a motherless child and the youngest adult female in a traditional loving household, she recalls being instructed to “Kiss her goodbye and be strong, for her Daddy”. While her father Antonio protected and provided for her, she confesses she really needed her mother, as all young girls do, and pretty much ‘grew herself up’. At this time, before she had any concept of self-help, personal development, mindset mastery, holistic healing, the power of positive thinking, and manifesting life and destiny - at the age of 11 - Gemma’s unconscious awakening had begun. Having very little recollection of her happiest childhood memories, due to the traumatic passing of her mother, Gemma got on with it, becoming both a responsible and rebellious teen. She was burdened with one chronic illness after another, including emotional and mental anxiety, stress and non-clinical depression. By the time she reached her early to mid-20s, Gemma realised she was truly out of balance and suppressed from her mother’s passing and her life thereafter. Her quest to unlock blocked memories, and the decision to heal herself holistically, led to an enlightened journey, involving her parents, ancestry and her homeland of Italy. Upon her return, a personal encounter with a Reiki energy healer prompted her to study and train. She became a Reiki energy healer herself and a therapeutic massage therapist. One of her master teachers told her she had ‘healing hands’ and was gifted, and came into this life to heal others. Gemma spent years consulting medical professionals and natural therapists, and traveling. She put herself through education and training in many areas, including Self-Development, Reiki Energy Healing, Massage, Psycho-Spiritual Healing, Counseling, Neuro Linguistic Programming, Theta, Pranic healing & Psychotherapy and Advanced Clinical Hypnosis and Hypnotherapy. She came to the understanding and conscious realisation that the only way to enlightenment and evolvement was to clear and heal your-self, spirit and soul. Gemma believes clearing the blockages and negative emotions hidden within the deeper levels of the unconscious mind, ultimately allows the unconscious and conscious to heal. And she is very proud to be an ‘earth worker’ and heal others. “I knew, although I didn’t have a terminal illness, from the day my mother died I was always ill. I came to the understanding and realisation as to why; it was pretty much the only time I could stop and nurture myself without the guilt of taking a day off and staying in bed,” she said.

“How many of us can relate to that? Especially those who are naturally self-sacrificing. However, we don’t need to be martyrs. We all need a balance of both giving and receiving. Being selfish also means putting the Self-First, setting boundaries for our time and space.” In 2003, Avalon Holistic Healing was born. During the past 14 years, Gemma has developed and learned to merge multiple natural, holistic and clinical therapies and modalities to assist in healing, coaching and mentoring others. Gemma found her own way out of the darkness, from suppressed emotions and mental anguish, to thoughts of not wanting to be on earth, but be with her mother in heaven. This experience empowered Gemma to heal many others on a deeper level, in Australia and overseas.

“In my opinion, there is absolutely nothing holistic healing, hypnosis and hypnotherapy cannot heal. It heals from the purest part of us, the unconscious. It allows the person to go into a deep, relaxed trance state, where the mind can heal.” “This makes one highly responsive to positive suggestions and direction, to bring integration back into their lives, to heal themselves, on a conscious level.” Gemma believes the first step to healing yourself is awareness and making the decision to make time for yourself. Make the initial appointment and you are halfway there, to being healed. “I am very proud of my perseverance, flipping a very traumatic loss to bring so much more health and healing to myself and others. This I know is my divine life mission.”



ABOUT GEMMA Gemma also specialises in particular areas including, but not limited to, Guidance Counsel and life forecasting usually within the next one to two years and sometimes beyond, people who have lost a loved one and suffering extreme grief, whether recently or a long time ago and are in need of guidance and healing, couples, relationships, family altercations, those open to and seeking change, or at a crossroad in their life and anyone looking to step up and into the best possible version of themselves. 43


Local LOVE

This edition of Matters Magazine is all about love, so I am delighted to share with you my love for local and why it’s immensely important to us all.

Our Locavore philosophy extends far beyond the walls of our supermarkets. We also engage with local service providers, commercial manufacturers and designers, and a huge range of community events and organisations. In turn, our community supports us through a reciprocal trade-style interaction. Our Locavore culture connects us to our community and creates a buzzing hive of activity in the local environment, which propels our local economy, creates vibrant and self-sustaining communities, and provides benefits to all.

In 2013, White’s IGA Group introduced a unique Locavore program across its Sunshine Coast supermarkets, to highlight the array of local goods and suppliers within the region, and to educate customers on the supplier-to-store journey.

This style of collaboration creates a strong sense of unity and inclusion. By being mindful of the origins of fresh food, and by providing a better understanding of the positive impacts of supporting each other, the entire community can benefit.

It’s easy to become part of our Locavore community; all you have to do is look for the ‘Locavore’ tractor symbol, which is unique to our four supermarkets. This easily identifies the abundant range of locally sourced, grown and produced fresh, gourmet and grocery goodies that we stock.

I live locally, my family lives here and I believe in supporting other local families. I believe we can all create synergies just by thinking about where we shop. Collaboration will strengthen our local community, create new jobs, sustain us economically and even have a positive impact on the environment. ca

Did you know we offer our customers lettuce which is grown less than 30 minutes from our stores? And when you buy it, it was generally picked just the afternoon before. You can’t get fresher than that! It supports a local family, the food has travelled the least amount

2015/16 IGA State and National Retail Excellence Award Winner | 2017 IGA National Community Award Winner | 2017 IGA Hall Of Fame

ABOUT ROZ Roz White and her husband, Michael, commenced their retailing journey on the Sunshine Coast in 1993. Currently the IGA


We are blessed to live on the beautiful Sunshine Coast, which encompasses the world’s best beaches, breathtaking hinterland scenery and rich, fertile areas of agriculture and food production. Our region boasts some of the best restaurants, beautiful boutiques, florist shops, retail outlets and world class professional service providers and specialists. We are surrounded by a diverse abundance of artisan producers and manufacturers.

of distance, and it was grown in the most pristine environment.

Group consists of the Supa IGA Bli Bli, IGA Mooloolah, IGA Peregian Beach and IGA Mt Coolum. The unique ‘locavore’ culture guarantees you to always spot a local instore, because they are locally owned, they employ locals and it’s where the locals shop.



Sit back, relax and let us do RED TAPE FOR TRADIES work fordo this you. But the you can actually quickly, easily and cheaply.

Tradies Scan the Scan the QR code QR code for maximum

for a free and simple turnover calculator for QBCC licensing. maximum turnover calculator.

To find To outfind moreout callmore us oncall (07)us 5439 1600

on (07) 5439 1600

44 ISSUE 85


BUSINESS CAR LOANS made easy Whilst there are many options out there on who to choose, using a car loan broker is a favoured option, as brokers have the definitive guide to obtaining business car loan finance.

Business car loans are quite different from the standard personal car loan. There are specialist lenders who can help with this; you just need to find a car loan broker who knows the best lenders to help you achieve your business goals. A good car loan broker will be on top of all the variables that are involved to get your application approved. There are some lenders who will finance ANY type of car, including utes, classic cars, older cars and motorbikes. And some lenders have very specific criteria for vehicles that they will finance - for example, the vehicle cannot be older than five years, or they cover only specific brands of vehicles. It is important, therefore, to match your prospective loan application with the right lender, first. There are also several types of finance products available for your business car loan, including chattel mortgage, lease products, hire purchase and novated lease. It is best to discuss these options with your car loan broker to determine which would work best for you.

To get the best business car loan deal you don’t necessarily need full financials; some of the banking partners offer the same low interest rates for ‘low doc’ car loans (a car loan without any financials). Find a car loan broker dedicated to looking ‘outside the box’, to help you secure finance for a vehicle that will promote the growth and development of your business. m


Fox Car Loans

After 17 years’ experience with several finance companies, Dan decided to establish Fox Car Loans in 2006 to offer customers the best possible finance solutions for their individual circumstances. Dan is a former Australian jet ski champion and is passionate about helping various organisations and holds various volunteer and executive positions with several non-profit organisations in Australia.


Yes to...

3 Personal Car Loans 3 Business Car Loans 3 Classic Car Loans 3 Bad Credit Car Loans 45


: s g n i r p S m l a P Even the name evokes

A SENSE OF LUXURY I visited Palm Springs recently and was transported, not only into the desert (less than two hours out of Los Angeles) but into a time that seemed to have stood still. Somewhere between 1950 and 1970.

At first, it could be mistaken as a movie set, but then you see real people walking about, looking somewhat normal, in a 21st century sort of way. Dig a bit deeper into the glorious, palm-lined avenues - with their drought-resistant, manicured gardens - and you’ll find some amazing architecture, celebrating a simpler era in American history. It was a time of barbecues on the patio, drinking fruity concoctions with umbrella cocktail sticks; washing the Chevy in the driveway and polishing the golf clubs. No other city in the whole of the United States represents midcentury architecture as well, or as prolifically, as Palm Springs. The introduction of several steel-framed houses in the 1960s, by renowned architect Donald Wexler, cemented the tone for the desert-style, low pitched bungalows that are now the icon of this beautiful, quirky city. Wexler intended to build dozens of these groundbreaking houses, but circumstances prevented this happening. As a result, the seven that were built have become a must-see for architecture devotees. They flock to the area to see the simple, yet perfectly formed, tiny houses.

Colour is an essential part of Palm Springs, with neighbours seemingly outdoing each other with the colours of their front doors. There’s even a tourist map to track coloured front doors! Shops, restaurants and hotels are a riot of colour, boldly standing out against the eye-wateringly blue sky and craggy mountains that surround the town. The gay community has a lot to do with the preservation and resurgence of popularity of Palm Springs, with many of them being involved in business, design, food, interiors and architecture. It’s so worth the trip. Drink in the atmosphere, meet the most wonderful, generous-spirited locals, sip a pina colada and regain the sense that life is a colourful, wonderful, diverse journey, filled with extraordinary experiences - one of them being Palm Springs. ca

ABOUT DI HENSHALL (DESIGN DIRECTOR) With 25 years’ experience owning her own interior design studio under her belt, Di

Henshall has all the right tools when it comes to the practicality and creativity of designing your home. A qualified builder, furniture designer and cabinetry designer herself, Di Henshall, along with her talented and experienced team, have a genuine understanding of how to truly design a home that reflects your personality and lifestyle, designing buildings from the ground up, right down to teaspoons and everything in between.

46 ISSUE 85

Divorce, Separation & Break-Up Assistance

WHEN love GOES WRONG Going through separation and divorce is stressful and can cost a small fortune. Finally, there is a dedicated company and a small group of lawyers offering a better solution. Acting in cooperation with professional, independent law firms, Act4Tomorrow provides you with a fully supported separation service – and all for a set fee. The company is the dream of Alvia Turney who, after her own turbulent and exorbitantly expensive divorce, felt that the system didn’t work effectively, created animosity and cost unnecessary financial hardship. Determined to create a new platform to help others avoid the same experience, the one-stop shop approach helps minimise the costs and emotional fall-out suffered by those going through a break-up and divorce. Alvia believes that half the battle in coping with the experience is being kept informed and information of the system, what it will cost and being able to communicate effectively with your now ex-partner. The result is Act4Tomorrow separation specialists. Experts in their field, the team at Act4Tomorrow provide a one-stop shop on how to break-up, finances, refinance, support during legal appointments, brainstorming alternative ways to resolve issues which arise until you have a settlement. With them handling all the back and forth day-to-day messy stuff, the emotional toll is lessened, it helps individuals feel in control and empowered to make sensible decisions and move out of the separation months faster than the traditional lawyer verses lawyer approach. And here’s the clever part, Act4Tomorrow clients have access to likeminded legal experts with years of experience who do not want to escalate your matter to litigation and who provide costs up front so you know where you stand keeping your legal spend to a minimum.

“Establishing my business has not been an easy path. In the beginning, I wasn’t well received by some family lawyers but I was determined not to give up,” says Alvia. “Now that three independent law firms and ourselves have established a positive working platform, our clients are certainly benefiting. We all work together for the best interest of the clients.”

Tracy Price, a Senior Associate Solicitor specialising in family law with Griffiths Parry Lawyers + Notary states, “I quickly discovered that the Act4Tomorrow organisation offered services that filled a unique gap in the family law industry.” Louise Ward, Director at LAW Legal Practice agrees. “It is a pleasure to work with an effective team to respectfully deliver out of court settlements and valuable support for individuals and couples. It’s almost unheard of in this industry.” Rob Hollis is Senior Family Law Solicitor & Associate Director at Greenhalgh Pickard Solicitors & Accountants. Rob is the male family law solicitor in the group and ideally placed to assist those clients who felt there was a female bias ‘in the system’ or who would prefer to deal with a male. “Court is, in my view, the last resort in family law matters. I’m pleased to participate in appropriate out of court structures that promote settlement. If everybody involved, lawyers and parties alike, are committed to an ‘out of court’ settlement, it should be possible.” Act4Tomorrow offers a free initial consultation to new clients. Your situation is assessed by people who genuinely care to move you out of a separation and divorce quickly. If you or someone you know could benefit from this worthwhile service contact Act4Tomorrow today – you have nothing to lose and everything to gain.

A Better Way To Separate

Call us today on 1300 228486 (1300 Act 4 Tom) for a FREE one hour consultation. 47

Caloundra GET READY TO IGNITE Lock in Saturday 25 November for the Sunshine Coast’s first chilli festival. The Hot 91.1 Ignite Chilli Festival will bring the heat to downtown Caloundra as a major new food event for the region. Ignite will serve up the third annual Sunshine Coast Chilli Eating Competition, plus other red hot activities to participate in if you dare! Bulcock Street Caloundra is where it will all happen, with shops and stalls offering everything related to anything chilli, including arts and crafts, fashion, street food, jewellery, homewares and lifestyle products. A swag of great musicians will play on stage. Amusements and other entertainment will keep the kids happy. Stallholder applications are now open at Follow the event on FB. Presented by the Caloundra Chamber of Commerce, with support from Hot 91.1 and the Sunshine Coast Council. Phone: +61 7 5491 8870 Location: Bulcock Street, Caloundra, QLD 4551 Date: Saturday 25 November Time: 1pm to 8pm

48 ISSUE 85


SMILE I.T. SMILE IT empower your business to succeed! Ralph and the team have more than 101 years’ combined experienced in the IT and business sectors, to align the best of breed technologies and infrastructure, in order to provide a dynamic and robust platform to enhance your business and technology investment. The company, which began as Smile IT in Brisbane in 2007, offers a superior and tailored business solutions service – a result of this year’s amalgamation of Smile IT, Smile Tel and Smile Consulting. Partnered with reputable vendors, they specialise in Cloud solutions, and have

enhanced more than 200 businesses now using these accessible and efficient online systems. Smile IT are committed to remaining at the cutting edge of technology and have partnered with leading Cloud solution providers including Microsoft Office 365, Google Apps, Xero, Service M8, CIN7 and a number more. Smile IT also offer end to end lifecycle management of your network and computer infrastructure, from purchasing through to disposal. We are authorised service providers for Apple, Lenovo, Toshiba, OKI, ASI and Leader Computers, allowing us to service your mobiles, tablets and computers from reputable brands.

1300 716 840

CHANGE OF SEASON Emerging from our brief winter to a fresh, new spring season sees the return of short sleeve shirts, shorts and polo shirts. Spring is the most comfortable of all the seasons; the days are warm enough to enjoy the more casual fashion, while nights are cool enough for the classic tailored jacket to still be a staple. Once again natural fibres such as linen, cotton and bamboo are leading the way for versatility comfort and style. Fashion labels Ben Sherman and Mossimo are already on the way, and a new release of Kingston Grange bamboo shirts are in store now.

See you soon at Chaps! 47 Bulcock Street, Caloundra.

ARE YOUR CLIENTS RAVING FANS? As a business owner, there is no better advertisement than a happy client. Raving fans that advocate for the services you provide are the best reward. Here’s what one such client had to say about Bentleys Sunshine Coast: “When we decided to get serious about our business venture, we looked for an accountant that was willing to take a holistic approach to our business needs. It was crucial for us that we work with people who believe in our family business and its future. Bentleys Sunshine Coast have worked with us from day one to find the best business structure, initiate user-friendly account/ record-keeping systems, and provide tax planning with the emphasis on empowering us to understand how our business runs.

Does this sound like a business adviser that you’d like to work with? Bentleys Sunshine Coast is here to help you and your business, so make sure you contact them today.

5436 0300 Bentleys have listened and drawn upon their resources to network with 5436 0300 other professionals on our behalf, and have assisted us to put plans into place so we can move forward with our business goals.” Jeff & Sue T 49



THE POWER OF LOVE There are many things I love about my job and my life. I love that I can make a difference by helping other business owners achieve success. I love the efforts of my staff, who go that extra mile to provide a high level of professional printing and service for our loyal customers. I also love being able to contribute to the community, both on a business and personal level. There is so much to love about living on the Sunshine Coast - our wonderful climate, beautiful beaches and fantastic health, education and business opportunities. Love is a powerful word. By finding the love in whatever you do each day, you can improve nearly every area of your life. What’s not to love about that? Phone 5479 1659 1/84 Wises Road, Maroochydore

50 ISSUE 85

Wendy Chadwick


TEST DRIVE THE HIVE 30 Days for just $97*

Whilst working from home can be convenient, it can also be isolating, lonely and full of missed opportunity! But not at The Hive Business Space!

Come and try it for yourself! Test-drive our business-class co-working space for 30 days for only $97*

When you join our business-class co-working space, you join a community of hardworking, like-minded people, allowing you to expand your network, seize opportunities and grow your business. A place where you can be busier, easier!

Call 5451 0000 to get started today! *Subject to terms and conditions, exclusive of gst, offer valid until 1 December

High speed uncontended internet, amazing locally roasted coffee and a business community to be part of!

DOES ANYONE REALLY LOVE COMPUTERS? Vaughan does. He loves everything about them. He loves the changes that have happened over the last few years that truly make things easier for us in the business and IT world. You probably love what you do, and so does he. With more than 20 years in the industry, not only does he love IT, he’s really good at it, too. Vaughan fixes 99 per cent of his clients’ issues almost immediately. He could tell you that he is wonderful and amazing and that you should hire him. Or he could let one of his many happy clients tell you instead.

Judy Fifield (Practice Manager) - Medicine on Second: “Detox IT began servicing our computer needs back in 2008, after much dissatisfaction with our previous IT provider. In one weekend, Detox IT resolved several computer issues that had previously troubled us for over 12 months! They offer a fast, reliable service and we are particularly impressed that often, they can provide these services remotely. It also about the trust and the relationship Vaughan has developed with us.” Email: Office phone: +61 7 5406 9000 Mobile: + 61 404 893 432 51

Central HELPING YOU MAKE THE RIGHT CONNECTIONS The importance of networking and making the right connections cannot be overestimated. It is not only a way of meeting potential clients and business partners, but also one of the best possible ways to learn. Learning from the experiences of others is highly beneficial. It’s like having a whole network of mentors! And it can open up a whole host of opportunities you may otherwise never have. You know that old saying: ‘It’s not what you know, but who you know!’ Sharing time with like-minded people is crucial to the long-term success of your enterprise. So why not join us at our next monthly event. You can get connected with other businesses

52 ISSUE 85

in your area, and learn about relevant business topics from our special guest speakers. When: 1st Friday of every month Where: Best Western Plus Lake Kawana Hotel, 9 Florey Blvd, Birtinya, Sunshine Coast What to bring: Business cards and flyers Call Julie on 0414 868 523 for more information and to book


HBA ENCOMPASS Nobody loves your business as much as you do. It’s your blood, sweat and tears that have made it what it is today. However, we love your business nearly as much as you do. That’s our point-of-difference. Not many accountants take the time to really understand your business, but we do! We take the time to find out what makes you tick, and what you want from your business, so that we can help you get whatever it is, be it cash, time or something else. We help you do the things you love, and learn how to deal with those you don’t.

We are not like most accounting firms. We believe in building a real relationship with you. And we specialise in proven solutions for challenges big and small, whatever the size of your business. • Fixed fees upfront - no nasty surprises • Friendly and easy to understand - no jargon • Really interested in you and what you do.

Ph 07 5444 7094

WE DON’T JUST DO YOUR REGULAR BOOKKEEPING, WE CAN ALSO GIVE YOU XERO TRAINING. Our Fix-It Service takes the hassle out of doing the books yourself. Here’s how it works. If you have something that you can’t do, or needs fixing, just contact us. We login, Fix It, record us fixing it and give you the recording, so you can learn for next time. Then we blur out all the confidential bits, and add the recording to our library of ‘fixes’, which is available to all our Fix-It Members to view at any time. This service is part of our Xero Fix-It package, and there are 3 variations, Master, Tradesman & Apprentice.  Depending on your needs.  The Xero Fix-It Master package includes up to 12 fixes per year, The Xero Fix-It Tradesman up to 30 fixes per year, while the Fix-It Apprentice offers unlimited fixes.  All options give you unlimited access to our video library. So, for a low monthly fee, you can get your files ‘fixed’ without having to pay your accountants hundreds or thousands of dollars! 53



I saw this on Facebook the other week, and just had to share.

Congratulations and well done Chloe Jesson, you are so inspirational. I believe that anyone out there looking for what they need to do next is going to fall in LOVE with Chloe’s drive and desire to STEP UP and STEP INTO the best version of herself possible. We absolutely LOVE the fact that she is prepared to put herself out there and do whatever it takes to live into her dream. Here is a repeat of her Facebook post (posted on the Sunshine Coast Community Board Facebook page). We contacted Chloe and offered to spread her story a little further afield.

RTO - 31903



‘Do you have bags of clothes, jewellery (even broken), electronics, appliances, old phones, books or games that you want to get rid of ?

When my employment ended last month, I made a decision to put my heart and soul into something I absolutely love - power lifting. As a 24-year-old woman in what is stereotypically a ‘men’s arena’, I am working hard to ensure I go out onto the floor with unrivalled determination and a strong mindset.

To support my healthy lifestyle and coaching costs, I enjoy selling items on eBay for extra cash. I am reaching out to locals to see if you have any clothing or small items at home you’d be interested in donating to me.

Any items I am unable to sell within a fortnight are delivered to a local charity on your behalf.

If you have items of value that you were planning on selling yourself, I would be more than happy to provide my cleaning, administration or nannying services in return. I have extensive experience in house cleaning, administration, data entry, heavy-lifting/moving of furniture, babysitting/nannying and tutoring. I am available to collect the goods anywhere on the Sunshine Coast, and at any time. Contact me at or SMS me on 0497 309 619 if you have anything you’d like taken off your hands. Thank you so much for your support.’ Well done, Chloe, we are happy to support you. If anyone else out there reads this and wants to support Chloe, feel free to give her a call. You can email at or phone on 0497 309 619 e

Give that free pen something to write about ... Discover our new multi-purpose Conference Rooms with lake views, Free Wi-Fi & sensational catering!

Conference Day Delegate Packages *$58 Room Hire - Basic Equipment - WiFi Arrival Tea & Coffee Morning Tea | Lunch | Afternoon Tea

Ask us about our: Express Lunch Christmas Party Packages Coming Events - Melbourne Cup Luncheon 55


! y t i c a n e T

FACTORY DIRECT Factory Direct Promotional TimeChristmas For Christmas Promotional Gear In Gear TimeInFor Make yourcustomers customers feel feel special important Make your specialand & important!! receive a full production sample to approve prior to print YouYou will will receive a full pre pre production sample to approve prior to production

Order ORDER Early EARLY toSave saveup upto to

60% 60%

56 ISSUE 85



corporate merchandise



First 10 orders receive free setting up costs


“Lets talk ideas now for pre Christmas delivery”

1300 725 111 We’re the local idea specialists....we’ll put a smile on your customers faces

GET 50% OFF OUR FUNCTION ROOM HIRE Mention Matters Magazine Caloundra Golf Club P: 5491 1811 Charles Woodward Drive CALOUNDRA, QLD 4551



Offers a TOTAL travel and event solution. Owner, Zoë Sparks, is a SCBWN former Outstanding Business Woman of the Year and two-time Telstra award finalist. Contact her today for your quote!

Offering beautifully unique weddings, commitment ceremonies & renewal of vows, Joan from Celebrate Everything is a marriage celebrant, professional public speaker, workshop facilitator, published author, singer songwriter, poet and speech writer. Available 7 days

P: (0418) 986 493 E:

P: 0402 473 173 or E:

TWISTED c Creative Professional Development



Specialising in Collaborative Law. A non-Court based method of resolving your Family Law dispute.

EastCoast HR Group are continually anticipating and providing solutions to your staffing issues. ‘Mention this advert to receive 10% off your next Masterclass’

P. 1300 CHOMLEY M. 0474 000 251 E. W.

P: 07 5443 6022 W:

RECONNECT YOUR TEAM THE CREATIVE WAY Half Day & Whole Day creative programs, tailor made for your team to pause & play together. Call Emma Creed today! M 0438 619 518



Quick, Cool, Quiet, Clean & Green. For the ultimate No Fuss, No Mess & No Noise crockery – check out ClipCroc®!

P: 0414 889 079 E: W.

• Three times as many buyers as other brokerage networks • Multi-media platforms (Australia and International)

Please check out our web shop at

P: Jan 0432 554 775 E:




Linda has expert local Sunshine Coast knowledge having been a resident of Pelican Waters and Caloundra for over 20 years.

We have the team knowledge to bring you efficient troubleshooting and honest service Contact us for a quote to get you up to speed.

Linda Feltman - McGrath Estate Agents M: 0412 805 362 E:

P: 07 54448853 W: 148 Brisbane Road, Mooloolaba QLD 4557

CONNECTING PEOPLE • Experience delivering premium recruitment services for 15 years • Competitive flat rate fixed fee • Career advice, HR consulting and coaching.

Standy’s Rest B&B, Maryborough is the ultimate in country-style accomodation. Mention this to receive 20% off your next stay. Standy’s Rest Bed and Breakfast Reservations: P: 1300 661 440 57



s e c i o Ch

The Japanese have a proverb which roughly translates to ‘fall down seven times, get up eight’. There is some discussion over whether it simply signifies resilience, or whether it is about transformation. Either way, it indicates that when something happens, you have a choice in how you respond. Bad stuff happens to everyone. The longer you live, and the more people you know, the more challenges you face and the more sorrow you experience. The upside is that you gain confidence from overcoming the challenges, and having more people in your life can be a great source of support and joy.

Sometimes a lot of things seem to happen all at once and we have all been in a position where we feel overwhelmed. When you are in that position, you can forget you have a choice. When life feels like a series of obstacles, you may not have any influence over what has already happened. But from this point on you have a choice in how you think, what you say and what you do.

I have no idea how hard it would be, or what kind of choices you would have to make, living in a war-torn country with threat of immediate violence, questionable sanitation, limited resources and a very uncertain future. Luckily, the choices I have to make are not so tormenting, but many do change my life. Making choices is not always knowing what the outcome will be, but it does give you a sense of control in the present. When I hear people complain about their lives, I want to say, ‘make a change’. The most common complaint I hear (because of the work I do) is how much people dislike their jobs. They then proceed to tell me they are stuck because of any combination of the following: lack of skill, lack of available work, necessity to earn money, need to support the family, and a belief that all jobs will be equally dissatisfying. While accepting there are practicalities and very real consequences of changing jobs, ALL of these ‘reasons’ can be addressed, and there really are great opportunities and workplaces out there. Being aware that you are choosing can be empowering. At times when you feel like you have no power, it can be liberating. Everything we do is a choice that we make, from the simplest actions right down to the life-changing ones. If you think you have no choice, then you have already made it and nothing will change. If you choose to accept responsibility for your actions suddenly you have a chance of writing a great script for your life. ca

ABOUT TATIANA PORTER (CEO) Tatiana loves to learn new things and that includes trying to understand other people’s perspectives. She knows that people can be complex, but often the answer is simple. She believes that given the right environment and the right mindset, individuals can effect momentous change.

Warm Up | Relax | Boost Immunity | Re-energise | Detox Do you want to beat those Winter Blues? Float Therapy is the perfect way to warm up this winter. Floating is the ultimate unplug: cocooned in a pod floating effortlessly in warm water with all external distractions removed, you have no choice but to enjoy a deep, meditative state. The increased relaxation and deep peace you find will help promote an overall sense of wellbeing, which can in turn improve your natural immunity. Boost your magnesium levels and get warm at the same time when you float in one of our pods.

Combine your FLOAT with a FAR INFRARED SAUNA

for the ultimate way to warm up your mind, body & soul! Sunshine Coast 6/12 Norval Crt, Maroochydore Phone 07 5352 3803 58 ISSUE 85

Brisbane 4/394 Montague Rd, West End Brisbane Phone 07 3844 4676


When we think of love and the relationship we have with our children, one of the great demonstrations of love for our children is setting boundaries. Boundaries have shifted over the past 40 years, from a time when children obeyed their parents, to situations where sometimes parents obey their children!

Simplistic perhaps, but we live in a society where rights and choices are now expected by children at a very young age. By giving in to this, we have found ourselves in a situation where children are at times unable to cope with failure, to show resilience, control emotions and demonstrate independence.

Just because our child is in pain does not mean that something

If our children are controlling our decisions by protesting our boundaries, we are no longer parenting with purpose. We know the challenges we face in setting boundaries in both simple areas like chores and homework, or more complex issues of moral expectations. The catch is we often don’t follow through. The way we are deciding what is right or not is how our child feels when they are required to do something. If they are upset by our expectations, then we think it is the wrong thing to do.

will internalise the limit and, ultimately, get over the protest.

We don’t want to see our children sad because of the boundaries we set; however, we have to come to grips with a few important truths about the best way to love and raise resilient children:

bad is happening. Something good may be occurring, such as them coming to grips with reality for the first time. This encounter with reality is never a happy experience, but if you can empathise with the pain and hold on to the limit, your child

This is a law of the universe. Frustration and painful moments of discipline help a child learn to delay gratification, one of the most important character traits a person can have. If we can hold the limit and empathise with the pain, then character will develop. If we don’t, we will have the same battle tomorrow. A strange take on love but one that I am sure will grow resilient and capable young men and women. m

• If we compromise too often, our values are being set by the emotional reactions of our children.


• If we compromise, we don’t value one of the most important aspects of child rearing: that frustration is a key ingredient to growth. The child who is never frustrated never develops frustration tolerance.

St Andrew’s Anglican College

• If we compromise, we are teaching our children that they are entitled to always be happy, and that all they have to do to get what they want is get upset. Are these really our values as parents? If we want to love and build capable young men and women, we need to commit to an important rule for setting boundaries: A child’s protest does not define reality or right from wrong.

Chris Ivey has been Principal of St Andrew’s Anglican College since 2007. He is married to Elizabeth and they have four children, the oldest is in her second year at the University of Queensland and his youngest three are at St Andrew’s, where he hopes they love being with Dad! Chris trained as an English and drama teacher before becoming a college Chaplain and then moving into his current leadership role.

Tour the

Primary School with our Principal, Chris Ivey Tuesday 31 October 9:00am 40 Peregian Springs Drive Peregian Springs RSVP: or call (07) 5471 5555

big enough to make a difference, small enough to care

e rienc Expe earning er L Walk Prep s in w’ ndre A t at S s ce d pla e t i m Li lable avai



THE INK SPOT To be supplied

60 ISSUE 85

It’s now half a century since the ‘Sunshine Coast’ was officially named and what an incredible transformation has occurred over those five decades.


CELEBRATE OUR PROUD PAST And even brighter future

Artist’s impression of the new Maroochydore City Centre

Council’s new solar farm at Valdora went live in July, producing power to offset the electricity used for street lighting, council buildings and community facilities, including those in the future Maroochydore city centre. Council’s proposal to connect the region to the global communications network via a sub-sea broadband cable is progressing, which would make the Maroochydore CBD a magnet for finance, digital developers and other online businesses.

In 1967, the region was just a handful of small seaside and farming towns but today, it is Australia’s 10th largest urban area - and easily (we believe) the most beautiful. But as impressive as the last 50 years have been, they will be surpassed by the next 50. SunCentral will play its part by delivering a new Maroochydore CBD that is a vibrant hub of commerce, technology, entertainment and inner-city living. Work on the 53-hectare site is proceeding well, as our contractors install utility networks and build new roads and public space in the first stage of the project.

Local transport is also heading into a new era, with plans for light rail that will unlock the full potential of Maroochydore and other key coastal centres, while preserving the region’s enviable lifestyle and environment. And construction of the airport expansion begins this year, with a new runway to allow direct flights from Asia and the Pacific by 2020.

Buildings will follow next year, and SunCentral will reveal more about development of this bright new city centre in the months ahead.

One by one, the pieces are coming together to create one of Australia’s best places to work, live and relax. We know you’re going to love what’s ahead. ca

These are exciting times for Maroochydore, and major projects across the region will also play a role in its future success.

To find out more, visit or

What does your life mission hold? Gemma is passionate to help her clients understand;

How to truly holistically heal yourself inside & out Hypnosis & Hypnotherapy Psycho-Spiritual Healing Therapy Psychic & Medium Readings Destiny Design Coaching

Complimentary Spring Love Offer Book your 60 minute session to see Gemma by 1/11/17 to receive an added 30 minutes complimentary spring love offer from Gemma.

Gemma Castiglia ~ 0413 757 147


HOLISTIC THERAPIES Well established business from 2003 relocated & expanded 6/7 months ago TO THE SUNSHINE COAST. 61



A HELPING d e ov l a n e h HAND Wone passes When someone we love passes away, the task of administering the estate can be overwhelming. When there is no will, facing what needs to be done can be even more difficult.

There may be property to sell and assets to dispose of, so achieving the best results for the estate may require some work. For example, what is required when someone passes away? If there are several beneficiaries, who does the work? And what if there are arguments between the parties? The job of administering an estate is much easier when you involve someone experienced in this area who has specific knowledge of law and property issues. We have put together a team to do just that, and it includes a licensed real estate agent and a licensed motor dealer. More complex matters may require the advice of a solicitor, and we can refer you to someone who can assist as required. We can also offer easy access to a grief counsellor, because we understand the pain and emptiness can take some time to heal. This can be an important part of the process.

We offer the assistance you need when grief could be making decisions difficult to make or face.

62 ISSUE 85

Sadly, losing a loved one can bring out the worst in us - our natural instinct is to protect what we believe is rightfully ours. This is not always the case. An independent party, with training in dispute resolution and mediation, can help at these times. Perhaps you are looking for help to prepare for your own passing, so you can be sure everything has been arranged. This is another area where our expert assistance and guidance can help you. Preparation can make grief easier for your loved ones. Planning in advance will help ease the burden often associated with someone passing away. If there is going to be any chance of conflict occurring, all interested parties can be made aware of your instructions, so that the estate can be administered according to your explicit wishes. The best idea may be to pick up the telephone and call 0412 032 307, and find out how we can help you get through the maze of things that need to be done. We have a network of people available to help administer an estate and can assist in preparing property to maximise value.

Our service will make the work required of an executor less arduous and easier to cope with. By communicating your wishes, everyone will understand what is required when it comes time to finalise your last wishes. Tracey Mulry is a consultant with years of experience in property, real estate and business advisory. Her legal studies also give her knowledge to assist people who have been made ‘Executor of Estates’. Tracey found that numerous people fell into this role but needed help with executing it from start to finish including selling and preparing assets and properties. Tracey also has various ongoing management skills including administration, annual budgeting, management of building maintenance and contractors. a Web:




WHITE’S IGA CELEBRATES Hall of Fame Accolade Roz White - of White’s IGA - is celebrating, after being inducted into the prestigious IGA Hall of Fame. The ceremony took place at the annual Independent Grocers of Australia (IGA) Awards of Excellence, held on the Gold Coast in July.

promoting local farmers and producers from Queensland, the Sunshine Coast and Australia.

IGA has been inducting individuals into the coveted Dr Thomas S Haggai IGA Hall of Fame Award since 2001. Named after the Chairman of IGA, Inc, the honour recognises outstanding achievements and contribution to the Australian independent retail grocery industry. Speaking on her induction Roz White said, “I am truly delighted, overwhelmed and honoured to be recognised for my contribution to the industry - it is truly wonderful.

“Michael and I began our retail journey in 1993 and, together with our 250 team members, attribute our community involvement as key to our success - from working with community groups, to our ‘Locovore’ philosophy,

“Strong family values were instilled in me from an early age, working on my parents’ farm and today, I remain hugely passionate and dedicated to supporting our community. As an independent retailer, I am fortunate to be involved with many aspects of our community, which allows White’s IGA to give back to many local groups and charities. I believe this has been an integral part of the success for White’s IGA. “I am very proud of the White’s IGA team, for also being recognised at the awards with the 2017 IGA National Community Award, which has only been possible with the support of our community.” Presenting the awards, Metcash CEO Supermarkets and Convenience Steven Cain said, “The IGA Hall of Fame national award values the deep-rooted passion from retailers and their significant role in the independent retailing world.” e

IT’S TIME TO SAVE WITH SOLAR ENERGY Why Solar? Clean, free & renewable Control rising electricity costs 30 – 70% reduction in the cost of your power bill* Payback in as little as two years* Return on Investment ROI up to 55% * Depending on daytime usage

Rising Costs without Solar


• • • • •



Rising Costs with Solar



Solar Blessing specialises in GRID CONNECT/HYBRID and STAND ALONE SYSTEMS for domestic and commercial applications

SUNSHINE COAST 0414 862 245 BRISBANE 3118 5243 TOOWOOMBA 0424 251 033 email: | 64 ISSUE 85


Did you know you can insure your business for Cyber Risk? Austwide Insurance Brokers 07 5474 3040 Suite 6-10, 28 Eenie Creek Road, Noosaville Qld 4566


Austwide IBS Pty Ltd T/as Austwide Insurance Brokers | ABN 65 237 964 223 Authorised Representative No. 343827 | Authorised Representative of Ausure Pty Ltd ABN 94 096 971 854 | Licence No. 238433 65


Your property management QUESTIONS Answered Here are some of the most common Property Management Q&A’s

Do you recommend a fixed-term lease or a periodical lease? I recommend having tenants on a fixed-term lease, as this offers more security for the property owners. They are guaranteed to receive the set amount of rent for a set period of time. If the lease is periodical, a tenant is required to give 14days notice and then can vacate. Some insurance companies won’t cover Landlord Insurance if the lease is periodical. Can I charge my tenants for water usage and how much can I charge? You can only charge water usage to the tenants if the property is separately metered, and you have a current WELS certificate issued by a licensed plumber. The only charges that can be passed on to the tenants are the state government bulk water charge and the water usage charges. What does the new smoke alarm legislation involve? New smoke alarm laws commenced in Queensland on 1 January 2017, placing additional requirements on property managers/owners. The Fire and Emergency Services (Domestic Smoke Alarms) Amendment Act 2016 (Qld) requires smoke alarms that are more than 10 years old, or faulty alarms, to be replaced with photoelectric alarms that comply with Australian Standard (AS) 3786-2014. Existing hardwired smoke alarms that need replacing must be replaced with hardwired photoelectric smoke alarms. It is also recommended that ionisation smoke alarms be replaced with photoelectric alarms as soon as possible. From 1 January 2022, smoke alarms in all dwellings that are being sold, leased or an existing lease renewed, must be functioning, photoelectric (AS 3786-2014), less than 10 years old, and interconnected with every other smoke alarm in the dwelling. The alarms must be either hardwired or powered by a non-removable 10-year battery. Smoke alarms must also be installed on each storey and in each bedroom, in hallways that connect bedrooms and the rest of

the dwelling, or between bedrooms if there is no hallway. If there are no bedrooms on a storey, at least one smoke alarm must be installed in the most likely path of travel to exit the dwelling. What are the time frames for entry to a rental property? To inspect: seven days. To do repairs or carry out maintenance: 24 hours To check repairs or maintenance has been completed as requested: 24 hours To check the tenant has fixed a significant breach after being given a Notice to Remedy (Form 11): Entry is limited to two weeks of the expiry of the Form 11 To comply with smoke alarm laws: 24 hours To comply with safety switch laws: 24 hours To do repairs where the premises is remote and there is a shortage of qualified repairers: None To show a prospective tenant or purchaser the premises: 24 hours To carry out a valuation: 24 hours To check if the premises are abandoned:** 24 hours m

ANITA HUMPHREYS Terreno Property Management

Anita has owned and operated a successful real estate business for 21 years, using her excellent working knowledge of RTA rules and regulations, and the Property Agents and the Property Occupations Act of 2014. Anita strives to fulfil her obligations when it comes to landlords and tenants alike and, having built an excellent reputation across a wide sector of the property industry nationally, her services are highly in demand.

ARE YOU LOOKING FOR A NEW PROPERTY MANAGER? One that you can trust completely. One that allows you the option to travel the world, if that’s your heart’s desire, or take some time out to enjoy some YOU time. If you want to relax and let someone ELSE take over the STRESS, why not give us a try. We’ve been looking after properties here on the Sunshine Coast for almost 20 years.

Contact Anita at Terreno Property Management on 5445 5811 or 0414 571 260 See more on facebook Terrenorental

66 ISSUE 85



Not sure where the year has gone. We’ve just started a new financial year and we’re already into August. Spring is just around the corner.

• Be prepared by creating (or re-evaluating) a risk management strategy. Factors to consider include relying too heavily on a small number of major customers, over-reliance on a single supplier, selling on credit, fraud and cyber security.

Like any new year, you should also have your business resolutions in place for the new financial year! It’s time to love your business and give it a thorough health check and review. Here are some ideas:

It’s important to note that the above focus more on the financial side of the business. You also need to consider your advertising and marketing plans for the new year, to get your business name out there, and into the minds of existing and potential clients.

• Do a mini financial review by conducting basic calculations on liquidity, solvency, profitability and return on investment. Compare with the previous two years’ figures - so you can spot any trends.

By taking the time to review these aspects, you are putting some love back into your business, to ensure it grows during this new financial year and beyond. m

• Does your business have a strategic plan? Now is the time to create one or re-evaluate your existing plan. Take an honest look at your business, mapping out what worked, what didn’t work, your goals, strategies and action plan for the coming year.

responsibility can be accepted for errors, omissions or possible misleading statements or for any action taken as a result of any material in this guide. It is not designed to be a substitute for professional advice, as such a brief guide cannot hope to cover all circumstances and conditions applying to the law as it relates to these items.

• Create a budget that aligns with your strategic plan. Ensure you allocate resources to achieve your plan’s objectives. Remember, you should regularly check the budget against actual results and review any variations. You should be checking this on a monthly basis. • Cash is King. Prepare a cash flow forecast, ensuring it aligns with your budget. Monitor your forecast regularly. • Review your business’s profitability. Is it where you want it to be? Factors to consider - staff productivity, production processes, suppliers, use of business assets and costs. • Based on your strategic plan and budget. You make need to meet with your banker to discuss lending options for the upcoming year.

DISCLAIMER: This article contains general information only. Regrettably, no


CA Director, Holmans Accounting & Taxation

Sharee Webster joined Holmans in April 2007. Sharee manages the Holmans Maroochydore office, which was opened in April 2008. Sharee is a Chartered Accountant and holds a Bachelor of Commerce from the University of Queensland, a Chartered Tax Adviser from the Taxation Institute of Australia and a Registered Tax Agent. At Holmans, Sharee specialises in business structures, taxation advice, superannuation and in particular Self-Managed Super Funds (SMSFs). She has extensive experience in providing strategic tax advice to private clients, owner-operated family businesses and large corporate entities.

“Enriching people through trusted advice”

accounting & taxation Noosa 97 Noosa Drive, Noosa Heads P 07 5430 7600 Maroochydore Unit 8 / 61- 63 Primary School Court Maroochydore P 07 5451 6888

Asset protection strategies | Business advisors | Self managed super funds | Tax advice & planning 67


68 ISSUE 85

For Elin Harkonen, sport is more than just her job; it’s her passion. Having dedicated years to training and proudly representing her country at championships around the world, the young athlete was at the top of her game as a three-time Swedish champion in vaulting – a gruelling sport that involves doing gymnastics and dance on horseback while galloping around an arena. Despite being in peak physical condition and having competed in the challenging activity for more than seven years without incident, Elin was faced with the prospect of a future without sport when disaster struck, landing her in a hospital bed and uncertain if she would ever walk again. “After breaking my neck, I remember taking one look at my x-rays and asking the doctor when he thought I’d be able to do a handstand again,” said Elin. “He looked at me sheepishly and said that I was lucky to still be alive, and that he actually didn’t know if I’d ever be able to walk again, let alone do a handstand. But that wasn’t an option. I was determined to walk again!” Elin was thrown head-first into the floor of the arena when her horse bucked violently after being spooked. “It all happened so quickly. My first reaction was to get back to my feet and shake it off – no pain, no gain, so they say. I tried to get up, but couldn’t. I screamed… I was in so much pain,” said Elin. Elin’s C5 vertebra was broken and she had cracked her C4; the disc in between was completely damaged. “Looking back at it all now, I realise how strong my mindset was. I was never going to let my injury break me. I became completely

committed to my treatment and rehab and with the support of my family and friends, I’m now back stronger than ever and doing what I love – training, inspiring and motivating others to be the best they can be,” she said. Elin’s dedication, determination and passion for sport saw her not only regain the ability to walk, but go on to achieve incredible things. In 2016, she completed her Diploma of Sports Development specialising in Surfing as an international student at TAFE Queensland’s Mooloolaba Campus, and with her new qualification, she has started her own personal training and wellbeing business called ‘BREAK IT and you will MAKE IT’. Now back to doing what she loves, Elin’s time at TAFE Queensland has allowed her to turn her passion into a career once again, this time sharing her love for fitness and sport with others. She has since returned home to Sweden with renewed confidence and is even back to competing, taking out the women’s division in the short race at the 2017 European OCR Championships in July. “I still get goosebumps when I think about the first time I was able to walk and run again!” said Elin. “I am forever thankful for everything my family and friends have done for me. Without them I wouldn’t be here today.”

Elin’s story is proof love really does conquer all. Visit the TAFE Queensland website to find a career that ignites your passion. 69

e ov L e For Th

OF READING BUYER BEWARE! Tinted lenses do not solve the problem. Irlen method tinted lenses solve the problem. It is vital to understand that every person has a different tint. If the correct procedure is not followed to determine the precise individual tint required, it just won’t work. Despite increased recognition of the method, scepticism from the school system is still a force to be reckoned with. But Peter plans to ‘just keep pushing along’, to bring the Irlen method to full acceptance in the education sector. His allies are the parents and teachers who have witnessed first-hand the benefits of this method. Peter's journey towards Irlen came about by coincidence. Studying for his Masters at the University of Canberra, his supervisor studied the Irlen method, following a 60 Minutes documentary on the subject in 1985.

Peter Freney

'Irlen is the only procedure or therapy in which, when a child undergoes treatment, there is an immediate improvement in academic results' Peter Freney began his Irlen Clinic 24 years ago. He has screened thousands of children and adults suffering from visual stress, known as Irlen Syndrome, and often described as visual dyslexia. After spending 25 years as a school principal, Peter started working with the Irlen Diagnostic Clinic in early 1993. It was during his time in the education system, that he noticed certain otherwise bright pupils who, no matter what help they were given, weren’t reaching their full academic potential. Always puzzled about that, Peter knew there must be an answer out there somewhere. There was. The Irlen method. Irlen is not new. It was discovered by American psychologist, Helen Irlen, in 1983, during a university project to discover why bright students were failing. Initially, reading and literacy were seen as the problems. However, deeper investigation revealed that the source of the problem was a visual processing disorder. Their eyesight was fine, it was a faulty message system due to sensitivity to light that was causing stress and strain in the nervous system in the brain. Treated as a passing fad in the early 1980s, this unique method was scorned by ophthalmologists and optometrists. During last 20 years, however, a growing number of optometrists have discovered that it works, with many of them now offering tinted lenses. A growing band of psychologists, speech therapists and occupational therapists are also taking it on board. 70 ISSUE 85

The aptly named 'Rose Coloured Glasses' 60 Minutes segment tells the story of a boy they took to America to get tinted lenses. They noticed a dramatic difference in his reading. What do you know? After the segment aired, everybody wanted a pair!

Like many academics, Peter’s supervisor was initially sceptical, but found to his amazement that it worked. Typically there was a 19-month improvement in comprehension after using the correct overlay for just one week. Peter became familiar with the method and, when he retired from the education system, his former university supervisor talked him into working with the method. Around 70 per cent of Peter’s clients are school children whose parents are concerned about their child’s progress. The remaining 30 per cent are adults, typically university students and - because Irlen Syndrome is an inherited condition the parents and family members of affected children. WHAT TO LOOK FOR Symptoms are diverse: they include eye strain, rubbing eyes, light sensitivity, headaches, migraines, trouble concentrating, fatigue, sudden tiredness, nausea, dizziness, anxiety and irritability. While these symptoms may be caused by other factors, you can get a quick assessment using the Irlen online self test: Alternatively, book a specific screening test at the Irlen Clinic in Buderim. e 0416 136 293


Australian-based MISS GO 2 GIRL provides virtual executive assistance to individuals and/or small-medium businesses. MISS GO 2 GIRL is a Virtual Assistant, Freelancer or Contractor - and comes with perks you will LOVE. Although you can assign and choose tasks for a Virtual Assistant like you would for a physical Assistant (who may be on your payroll), the working relationship is different. Below are 10 reasons why you’ll LOVE working with MISS GO 2 GIRL. 1. You won’t have to pay benefits. For example: Annual, Personal & Sick Leave, Payroll Tax, Long-Service Leave, WorkCover, Public Holidays, Superannuation, Bonus, etc.


MISS GO 2 GIRL is locally based on the Sunshine Coast and willing to stop by your office and pick up documents or specialty equipment that’s needed to complete specific tasks for you. Or even come by and help you organise your office, or water your plants and check your mail when you’re on vacation.


MISS GO 2 GIRL can learn a specific task or procedure of yours and take it off your hands for good.


MISS GO 2 GIRL can take on work that you simply have no desire to do.


No employee motivation needed. MISS GO 2 GIRL is an entrepreneur like you and thus will likely better understand you and your business.

2. No office politics or gossip. Just good old-fashioned assigning of tasks and getting your work done. 3. MISS GO 2 GIRL has her own equipment so overhead costs are minimal to non-existent. For example: Internet service, Computer software like Microsoft Office 365, Email address & platform, Printer, Phone or mobile (or both), Office & Furniture, Stationery, Electricity & Utilities, Lunch room/kitchen, Parking space, etc. 4. You’re able to leverage your time and get items off your plate so you can breathe, bring in more clients, spend more time with your family or maybe even take that vacation that you have been dreaming of since you started your business. 5. No new employee training (which is another expense, and costly if your new employee decides at the end of the training that the job is not for them and quits). MISS GO 2 GIRL is already skilled.

10. The MISS GO 2 GIRL business model is specifically designed to help and support you. m

ABOUT NICOLE KEITH MISS GO 2 GIRL founder Nicole Keith is a professional corporate Executive Personal Assistant, having worked for more than 15 years at CEO / Managing Director / high profile executive level in private, public and ASX-listed organisations throughout Australia and overseas. Nicole’s administrative expertise will increase your productivity and take your business to the next level.

@ e n e Sc


What a great lunch at the Boathouse Noosaville, don’t miss out on the next one, see p.42 for details

Kerrie Seelhofer(Saltair Modular), Julia Carter(Julia Carter Artist)

Nikki Scott(Noosaville), Katherine Parer(Premium Property Management), Herb Armstrong (Grandson Jemma Castiglia(Avalon Holistic Healing), Lynne Garrick(Art’s N H’Arts) of Louis Armstrong)

Vickie Magic & Janet Kake

Talla Andrews (Aussie Pooch) 71


Why you’ll LOVE working with a


CHANGE YOUR PERCEPTION CHANGE YOUR Results There’s a perception that, if you are a woman, you should avoid lifting heavier weights. The following may make you reconsider that perception and, in doing so, change your results in the gym.

Women lifting weights has been gaining more and more popularity over the past few years, even within our senior population. However, there still remains a fear of lifting heavy weights (one to six repetitions) compared to the 15-20-plus rep ranges generally promoted within the female fitness population.

The average women will not get bulky from lifting weights - genetically it’s just not possible. Stop comparing yourself to a professional bodybuilder! Reduce Stress And Lower Cortisol. Improve your hormonal balance by taking the focus off fat loss. In other words, stop focusing on the scales and focus on the weight you can lift. Too much focus on the scales can increase stress, which in turn increases cortisol production - a key inhibitor to fat loss.

THIS IS DUE TO: • Fear of getting bulky • Fear of getting injured • Being brainwashed to believe cardio is the only way to stay lean - typically used as punishment for our eating misnomers

Quality Sleep. Strength training greatly improves sleep quality. It helps you fall asleep faster, sleep deeper, and wake less often during the night.

• A belief that high reps expel more energy • not understanding that if you always do what you have always done that your results will stagnate Healthy Bones Need Heavy Weights. A regular weight-training routine has been shown to significantly increase bone density, which can help protect you from osteoporosis down the road. Lifting heavy weights over time not only maintains bone mass, but can increase bone mineral density, even in post-menopausal women. Heavy Weights Are Crucial For Weight Loss. Generally speaking, the more muscle mass you have, the higher your metabolic rate. Lifting heavy weights also creates an after-burn via excess post-exercise oxygen consumption (EPOC). This means you burn calories long after your workout has finished.

Heart Health. Pumping iron can reduce your risk of heart disease. A study in the Journal of Strength and Conditioning found that those who lift weights are less likely to have heart disease risk factors, such as a large waist circumference, high triglycerides, elevated blood pressure, and elevated glucose levels.


Head Coach - Minyama Barbelles

Studies have also shown that, over time, dieting and cardio alone can reduce one’s basal metabolic rate due to loss of muscle mass. Bone density is also affected. Once your metabolic rate decreases, it becomes so much easier to gain fat! Better Body Composition. ‘Toning’ has been the goto word women love to live by as their preferred training

goal. In essence, you can never truly tone without having underlying muscle volume under the skin. The more muscle you have, the easier it is to obtain that toned appearance.

A lifelong passion for sports and sports coaching has helped shape Cameron’s passion for helping others into a career. Cameron takes a particular interest in helping those with autoimmune disorders live a better quality of life after helping his wife, Trish, improve her life tenfold after being diagnosed with Lupus. Cameron, a Level 1 Coach with the Australian Strength and Condition Association, believes that a strong foundation is the key to success and achieving results for everyone from mums working on their fitness through to individuals training for MMA.

STRENGTH AND CONDITIONING FOR THE EVERYDAY WOMAN Minyama Barbelles is a women’s only small group strength class focusing on movement and lifting techniques, progressive overload and metabolic conditioning to help you be the best version of you!


P: (07) 5444 8111 M: 0414 580 694 1 Nicklin Way Minyama, QLD 4575 @minyamabarbelles

72 ISSUE 85




Are you looking for Allied Health Staff or a new role on the Sunshine Coast? We are passionate about recruitment and love to help job-seekers find long-term employment. At Medijobs, we work with Occupational Rehabilitation Providers, Aged Care Providers, Allied Health Practices & Medical Practices on the Sunshine Coast and all over Australia. Medijobs Australia can help you find: Occupational Therapists, Physiotherapists, Exercise Physiologists, Social Workers, Employment Consultants, Rehabilitation Counsellors, Radiographers, Registered Nurses and Employment Consultants (part-time, full-time and contractors available). If you are looking for AHPRA / Professional Industry Body Accredited Allied Health Staff on the Sunshine Coast, we are the local Allied Health specialist recruitment team to call on (07) 5455 5484 or email SOME OF OUR RECENT SUCCESS STORIES 1. Medijobs placed a Physiotherapist to work at an Employer site looking for a Wellness and MSK Physio to deliver a Hybrid range of clinical and OHS based services at an industrial site. 2. We placed an Occupational Therapist to work as a Rehabilitation Consultant at a Rehabilitation Provider performing case management and one-off Assessments to rehabilitate injured workers back into the workforce.

The experienced Allied Health Specialist Recruitment team at Medijobs Australia live and work on the Sunshine Coast – we absolutely love it here and understand the demands and challenges of recruiting in this space. The transient population, the relatively high rents, low candidate numbers – we get it. We will help you source talent who are committed to you as an Employer. Medijobs Australia also helps Allied Health job-seekers find work on the Sunshine Coast and beyond. With a national network of Allied Health Employers who have been working with Medijobs Australia for over 10 years, we can fast-track your application and get you in front of an Employer looking for Staff – yesterday. Our Employers trust our recommendations as we have a 10+ year history of making sustainable placements with optimal staff. We use our best-practice recruitment methodology to help our Allied Health Employers and job-seekers meet their match. As an Employer in this space, be assured that you are dealing with a Professional, full-house Allied Health specialist recruitment agency based on the Sunshine Coast that will be able to customise our service offering to meet your requirements. As an Allied Health candidate, we will do our best to work with you to meet your career dreams and aspirations. The time is now, the journey has begun – let your voice be heard. Contact Medijobs Australia today and start your conversation with our team of Allied Health Recruitment Experts on: P: 07 5455 5484 | E: W: to see our range of national jobs on offer.

Developer Liquidates Prices never to be repeated

Maroochydore 13 Norval Court • • • • • • •

New office space from 96m²* to 132m²* excluding balconies Only four suites remaining Available at $2,300 per m²* plus GST (if applicable) Possibility to join tenancies for larger floor area Vendor finance Opportunity to purchase below replacement costs Secure exclusive use car parking

Sale                         David C Smith 0412 712 680 Property ID 1633845 *approx. Ray White Commercial Noosa & Sunshine Coast North 73




n i l l Fa E V LO



Nestled on the beach at Buddina, just south of beautiful Point Cartwright, you’ll find one of the Sunshine Coast’s hidden treasures - the Kawana Waters SLS Supporters Club. Ever since the idea of building a surf club at Kawana was suggested in the 1980s, the aim of the Supporters Club has been to provide members and guests with great service, in a warm and friendly atmosphere. The club not only offers exceptional hospitality, delicious food, modern Pokies and great local entertainment, but is becoming a sought-after venue for weddings, birthdays, cocktail parties, business meetings and corporate events. Kawana Waters SLS Supporters Club is a great choice for any event, due its multiple function areas, including the Deck Corporate Room. A fantastic venue for any occasion, this space boasts its own bar, as well as a private balcony, offering breathtaking views over the beautiful Sunshine Coast beaches. Located upstairs, the room can

accommodate up to 90 people cocktail-style, or 60 in a formal seating. The Ocean Breeze Room provides a fantastic space on the ground level. With easy access to the kitchen, bar and gaming facilities, it can cater for up to 250 people cocktail-style, or 120 seated. The Ocean Breeze Room is part of the club's most recent renovations, providing a first-class experience in a modern and comfortable setting. For a smaller, more intimate gathering, the Noel Towler Room is ideal. Part of the original building, the room is located on the ground floor, with easy access to all Club facilities. It can comfortably cater for up to 40 people cocktail-style, or 25 in formal seating. It's not only the stylish function rooms that make the club your perfect event venue. It's also the outstanding catering, competitive pricing, and unbeatable customer service. They always go that extra mile! Using only the freshest, quality seafood and produce available, the club offers an extensive platter menu, with choices for every palate and need - including vegetarian and gluten-free. To make organising your event even easier, the club also offers a range of decorating packages to suit both your function, and your budget. a

Discover Kawana Waters SLS Supporters Club for yourself, at 99 Pacific Blvd Buddina.

Phone 07 5444 8642 or visit 74 ISSUE 85


Good things do come in small packages

Studios from $80,000 on your land Contemporary lines, timber floors and quality finishes make our homes both sophisticated and relaxed


The club appreciates how expensive a wedding can be, and does not charge extra! The Surf Club’s pricing policy means that catering is charged at the same price for every occasion. There is absolutely no fee increase for weddings. Come and visit and you’ll see for yourself - there is no other Club like it! Kawana Waters SLS Supporters Club is modern, welcoming and, best of all, it’s got that great local coastal feel.

• • • • • • • • •

Architectural designs (studios to 4 bedrooms) Flexibility in site suitability – suits sloping blocks Potential for income producing (2nd dwelling) Less site disruption – less impact on neighbours Energy Efficient Low Maintenance Sustainability ‘join the small house movement’ Innovative designs and construction HIA Building Innovation Award Winner 2015 and 2016

Take a look at what’s on offer: • • • • •

Breathtaking beachside location Bar and Bistro Daily Bistro specials Gaming and Functions Courtesy bus available Thursday to Sunday


PH: 0411 136 599 75

$5,000* towards a business makeover Join Bartercard today and access $5,000* Bartercard trade dollars to makeover your business. We know that running a business comes with so many costs, from staffing, rent, suppliers and the continuous expense of marketing and advertising. When you join Bartercard you gain access to a T$5,000 Bartercard interest free line of credit that can be used to makeover your business and help you focus on marketing and advertising, without using your cash dollars.

*T$5,000 is a Bartercard trade dollar line of credit. Terms and conditions apply. Credit is subject to credit approval and only available through membership in Bartercard.

76 ISSUE 85

Call your local Bartercard team to find out more and use Bartercard to makeover your business!

1300 BARTER (1300 227 837)

Some years ago, at the request of his company, I arranged for an Australian researcher to conduct interviews in Japan with the Head Masters of five traditional Martial Arts schools - Koryu.

His research focused on human performance, and he was assembling data on people from various walks of life who demonstrated extreme levels of high performance in all fields of human endeavour. Even identifying these Masters, let alone meeting with them, was impossible without the support of my teacher, who was himself the Head Master of one such school. My role was as a guide and interpreter, so I was privileged to participate in the interviews and hear the innermost thoughts of these extraordinary individuals on many personal and professional subjects. One area of research centred on personal relationships, in particular seeking their thoughts on the subject of ‘love’. The common theme expressed by each of the Masters was the value in differentiating between the modern idea of small ‘l’ love,



SEEING THE BIGGER PICTURE usually expressed in the romantic paradigm, and the big ‘L’ LOVE - the source of inspiration for all that is good in the world. The former is the focus of so much meaningless chatter in today’s society, not to mention a great deal of hurt and disillusionment, while the latter receives far less press. At the conclusion of one of the interviews, throughout which we had been attended upon by a woman with quiet grace and courtesy, the Master drew the researcher’s attention to the act of LOVE and heartfelt care this example had involved. Comparing this to the predilection for people to talk endlessly about love, he admonished all of us to remember that LOVE is found in actions and not words. In particular, our ability to make sacrifices, to put others before ourselves, and to be of service without regard for reward or acknowledgement. All of these are the building blocks for a fulfilling life. The funny thing is that we all know this to be true - we just don’t make it explicit. And, in not doing so, we leave space for the small ‘l’ love to dominate our lives. The question I now ask myself regularly is what sacrifices can I quietly make to improve the lives of those around me? How can I be of service and bring more LOVE into the world. What are you doing? ca DAVID DANGERFIELD - Compass institiue

ABOUT DAVID David established the multi-award winning Compass Institute in 2003 and it continues to set new benchmarks in blending social

objectives and sound business and governance practices while delivering best practice services to young Queenslanders with a disability. He also travels widely presenting ‘Strategic Living’ workshops to various international companies including Honeywell, McAfee, Microsoft, TATA, Time Inc & Aspen Foundation.

It works for us We measure our success by your success, so attracting attention to your business gives us a buzz too. 77

LOVE s t n e i l C Your

“As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them,” - John F Kennedy

WHY? Ask yourself how you feel when someone appreciates you for something you have done or said. It feels great, doesn’t it? That’s what you want your customers to feel about you! Building long-term relationships with those who buy your products or services is your key to opening the door to long-term success. Sure, repeat business is easy, less time consuming and cheaper. You’re in business, you need more clients, right? So off you go, looking for new prospects. And your existing clients? What do they do when you neglect them in favour of seeking new prospects? They leave.

ENCOURAGE/SYMPATHISE: If one of your clients hits a hard time, personally or professionally, send a simple note of encouragement or sympathy, as appropriate. LIKE: Go exponential! Add your clients’ Facebook pages to your Page Likes, all your Facebook connections will see them. Whenever you can, Like their posts or post a comment if something grabs your attention. PROMOTE: Do you have a front office/reception? If so, maybe you could display your clients’ business cards. SOCIALISE: Consider a client appreciation event where you offer a discount or special price in honour of your working relationship.

Your clients are people, not numbers on a spreadsheet. Statistics show that 68 per cent of customers leave because they believe the business does not care about them.

RECOGNISE: If a client introduces a prospective client, send a token of appreciation. It could be just a simple thank-you phone call, email, or card. Or, you could...

Don’t be a statistic.

... RECIPROCATE: Set up a referral program. If existing clients refer new clients to you, try to do the same for them.

‘People may hear your words, but they feel your attitude’ John C Maxwell, speaker and author

HOW? Let’s take a look. Here are some ideas for showing your clients how much you love them and make them love you more. APPRECIATE: Show your appreciation through little things. At Matters Magazine, our advertisers and contributors receive two free tickets to our catered launches, and we invite them to free workshops. CONGRATULATE: Send flowers, cards or an appropriate gift when you hear a client has a special event. It could be an industry award or social media campaign; it could be personal, such as the birth of a baby, or a milestone birthday. CONNECT: Make sure you connect frequently with them. It could be a phone call, a visit, a Facebook Like or comment.

78 ISSUE 85

REMEMBER: Your success is ultimately due to your loyal clients. Drop your customers a note from time to time, just to keep in touch. Make a point of not asking for anything in return. THANK: Thank you! Short and simple, but heavy in effect. Say it. Say it often. For any reason. There will always be one! TRACK: Make a note of when you first started working with a client. Send a gift on the anniversary of that date. Yes, there will be work involved on your part but one thing’s for sure; the rewards with be worth it. There are endless ways to love and appreciate. Do you have a client success story that you would like to share? Tell us! We’ll feature the best in our next issue.

We love you. We thank you. We certainly appreciate you. The Team at Matters Magazine. f

s g n i d Wed FROM JUST $100 PER PERSON

Book your Wedding before the 31st of August to receive 10% discount


Fishing Charter for two with adventure fishing Charters drawn every Month Enter in Restaurant. Name

See Restaurant – located right on the water at Mooloolaba 123 Parkyn Parade, Mooloolaba Wharf (under the Tower) Ph: 07 5444 5044

Phone Email

! 79



One volunteer at a time There is a wonderful quote by Muhammad Ali that says, “Service to others is the rent you pay for your room here on Earth”. And there is no greater service than volunteering your time and your skills for a good cause. Australia is most certainly the land of volunteers, with nearly six million people signing up every year. And the Sunshine Coast could well be the cherry on top. One organisation in particular stands out. Volunteering Sunshine Coast (VSC) has been doing its thing since 2003, quietly going about its business, and making a monumental contribution to many people’s quality of life. Those who launched this forward-thinking group had a vision - and that was to build the partnerships and pathways needed to create a resilient community. That goal is the foundation of everything the group does today, under the leadership of CEO Cheryl Harris. Run by a dedicated volunteer staff of around 20, this organisation operates as smoothly as any business. It has to, because it is in the business of creating a better, stronger future for the Sunshine Coast. And it’s doing that by creating amazing collaborative partnerships with not-for-profit organisations, schools - and the corporate sector. Here’s the point-of-difference. VSC knows it’s not just about volunteering and doing good works. It’s also about helping secure the Coast’s economic future. Because without economic sustainability, communities will suffer. So the team recently introduced a Volunteer Rewards Card program. This forward-thinking initiative allows volunteers to access some great savings, while helping local businesses gain exposure to more customers. “This program highlights socially conscious organisations with a strong community focus. This opportunity is a winwin, honouring the contributions of volunteers, and the millions of dollars they contribute to the local economy, while supporting our local business partners,” said Cheryl.

It’s a very smart move. By making volunteers feel valued, more people are likely to put up their hand to help. That will grow the Coast’s volunteer network. At the same time, VSC will highlight, market and promote the small businesses that join the program. That will encourage volunteers and their friends and families to shop locally. Definitely a win-win! To find out how you can apply for the card - or to involve your business - visit www.volunteeringsunshinecoast. It doesn’t stop there. Just as the Reward Card program is designed with the Coast’s economic future in mind, so too, is VSC’s school placement service. VSC acts as a kind of placement broker, supporting schools with structured workplace learning and vocational placements. The benefits are two-fold: it saves businesses from being overwhelmed by applicants, whilst ensuring students gain knowledge and experience in the workplace. This helps develop essential skills, such as communication, decision-making, and team work. It also offers the student a variety of pathways for the future, such as further education, training and employment. Businesses simply supply a calendar of opportunities, and VSC liaises with schools to place suitable students. Businesses report many benefits from this arrangement, including finding new talent for the future. VSC places over 2,000 volunteers per year and according to data from Sunshine Coast Council ‘The economic and social value of volunteering on the Sunshine Coast November 2015’, there are an estimated 64,000 individuals volunteering on the Sunshine Coast. Imagine running a business with that many employees! And it’s all down to Cheryl and her loyal team of workers. It’s quite an achievement, whichever way you look at it! a


P. (07) 5443 8256 | M. 0410 437 977 OR E. ADMIN@VOLUNTEERINGSC.ORG.AU 80 ISSUE 85

A detailed study by Oral-B on the ‘benefits of a great smile’ has revealed some interesting results. It seems how we feel about our smile can deeply affect how we feel about ourselves, and how others see us.



Adult orthodontics - something Tom Cruise is famous for - can now be done in as little as six months, with technologies such as Smilefast. It can also be achieved using invisible braces, with the help of Invisalign. Composite veneers are a very low-cost and non-intrusive way of creating a beautiful smile. Although they are not as strong as porcelain veneers, they do not require the removal of any healthy tooth structure, and are a great way of enjoying a new smile. In many cases, it’s simply a matter of whitening your teeth, to get rid of years of staining from drinking coffee or wine. Professional teeth whitening costs from as little as $199, and is a great start to enhancing your smile.


In fact, the study revealed that a person’s smile can make a bigger difference to their overall appearance than just about anything else. It’s true that cosmetic dentistry was once just the realm of the rich and famous but, thanks to advancements in dental science and technology, enhancing your smile is affordable and accessible now.


Of course, it’s not only about the looks, but also making sure you are in great oral shape. Your oral health is the most important aspect of your dental needs, which is why regular visits to a dentist are essential. m

DR CLIVE CREAGER, DR NANCY RAJAN AND DR ANDREW GLENDINNING Divine Dental Dr Clive Creager, Dr Nancy Rajan and Dr Andrew Glendinning are the committed team of dentists at Divine Dental in Noosa. With over 60 years of dental experience between them, they provide a truly comprehensive and holistic approach to their patients’ dental needs. Each of them has their own area of special interest: Dr Clive likes to concentrate on dental implants and restorative dentistry, Dr Nancy loves treating kids and Dr Andrew provides orthodontic and cosmetic dentistry. Your oral health is inextricably linked to your overall health and the team at Divine Dental understands this to their core.


Noosa Civic Shopping Centre 1/28 Eenie Creek Road Noosaville


31 Blackall Street Woombye



*conditions apply

07 5455 6214 81



y r e l l e Jew

Ishkhan and Laura Kojayan are excited to reveal that their business, Laurisha Jewellery, began operating from the shop at the Water Wheel in Montville from 1 August.

customer’s expectations will be exceeded. Jana previously worked in the Montville family business, Bold in Gold, for many years and then also with Latitude Gallery.

Ishkhan is not only the owner, but also the onsite jeweller and designer, who began his jewellery career at age 16. He has worked in many countries overseas, gathering knowledge and skills, before arriving in Australia in 2009.

Laurisha Jewellery offer custom designing, remakes/remodels, onsite workshop for repairs, insurance replacements, buying gold and valuations.

Laurisha Jewellery began in a backyard studio in WA in 2014 but, when son, Raffi, was born, they moved back to Queensland to be closer to family. Ishkhan set up his workshop within Latitude Gallery. Laura has been caring for their son full-time, whilst also helping out in the business. Now she will be working three days a week, alongside Ishkhan and Jana Stadelman. Jana is another valued team member. Her knowledge of jewellery and gems, coupled with her creative designing skills, ensure every

The business will also be showcasing a varied and diverse range of jewellery and art from Australian artisans from around the country, including coloured gem jewellery, coloured diamond jewellery, opals, silver and gold, along with artwork and paintings. Visit their Facebook page and website to keep up-to-date with Laurisha Jewellery’s opening specials and upcoming promotions. e

What is Quality Management? Quality Management is an internationally recognised way of doing business. It has evolved over many decades and is now, more than ever, applicable to all business, including yours! Most of our clients have less than 10 employees. Quality Management has two primary outcomes, to: 1. Increase Customer Satisfaction (higher revenues and profits), and 2. Improve the way you do your business (reduced costs, increased efficiency and improved employee morale).


Contact us today for a free consultation Terry O’Brien - Director P: 1800 000 235 E: 82 ISSUE 85

LOVE THE SUN. Love A Sustainable Future Local marketing strategist, Megyn Carpenter, shares the story of her commitment to paving the way for a sustainable Sunshine Coast and beyond. A couple of years ago, after researching the environment, Megyn Carpenter had a wake-up call. "I was horrified by what I found and how we are polluting the planet and wondered what I could do about it. When I was growing up, there was no real incentive to be environmentallyfriendly, and sustainability wasn't on my radar," she said. A marketing strategist, Megyn owns Rejuvenate Marketing, and works with small to medium businesses to promote their businesses, and provide marketing coaching and training services. She joined Cleantech Industries Sunshine Coast, an eco business hub, and provides marketing services and volunteers her time. "Cleantech Industries includes clean energy, water management, waste management and the built environment sectors. I figure if I can help Cleantech businesses grow, it's better for the environment. "Any business that helps reduce the use of resources, reduces pollution or promotes renewable resources, is a Cleantech business. It could be an electrician that offers a service

to reduce electricity use. Or a shop that minimises plastic bags." Cleantech is one of Sunshine Coast Council's high value industries, alongside Health & Wellbeing, and Food & Agribusiness. In an Australian first, a 15-megawatt solar farm recently opened on the Sunshine Coast. This will offset the entire electricity consumption from all Sunshine Coast Council facilities and operations with renewable energy. The Cleantech Effect recently took place at Lake Kawana Community Centre. A highlight for Megyn was meeting keynote speaker, Peter Maddison - the high profile host of Grand Designs Australia - who discussed the importance of challenging building design and integrating new technologies for future livability. "I think we are at a tipping point in sustainability. It's no longer up to government and passionate people and businesses to enforce and encourage good environmental decisions. It's up to everyone," she said. "Knowledge and awareness of the consequences of our actions is key. With sky-rocketing energy prices, it makes perfect sense to go solar and use clean technologies whenever we can. Industries to watch are battery storage and blockchain technologies, which are making clean energy technologies more viable. I'm excited about the future." e For more information, see www. and 83

Superior Screens specialise in manufacturing an extensive range of Custom Made Australian powder coated aluminium fixed and adjustable louvres, plantation shutters, lattice and slatting products.

P. 5438 2866 or Mark 0424 984 785

A. 9 Newing Way, Caloundra (off Mark Rd at Daniel Street Roundabout) W. E.

DIY FRIENDLY OR INSTALLED – CALL FOR A FREE MEASURE & QUOTE Need a shed? We are your local Authorised Agents for Wide Span Sheds. CALL TODAY TO ARRANGE A QUOTE.

We are well into our celebrations for the 50th Anniversary of the Naming of the Sunshine Coast, with thousands of locals and visitors enjoying and participating in a range of fantastic community-minded events.

There has been a huge amount to see and do all over our region, as we commemorate our past and look forward to an outstanding future. The great news is there’s more to come, right through to New Year’s Eve. Coming up is one of the SC50 Anniversary’s biggest fundraising events - the annual Mayoral Ball which, this year, will be held on Saturday night, October 7. We hope to build on the great success of the inaugural event, which raised around $75,000 last year to support SunnyKids, as well as several other local charities. It was a spectacular evening, which was all about looking good, feeling good and doing good. I’m sure this year will be just as memorable.

transformed with a vintage aviation theme, and renowned chef Matt Golinski will provide the menu, showcasing seasonal local produce. The primary goal of the Ball is to raise community awareness and important funds for the tireless work which SunnyKids undertakes on behalf of our community, to support disadvantaged families.

Partnership opportunities are still available. For more information, please contact Rachael Witton on 0413 436 985 or email You can buy tickets by visiting I look forward to seeing you there. ca

The theme is ‘The Sky is the Limit’, and that really fits in well with where the Sunshine Coast is heading into the future. It’s an exciting time to live on our Sunshine Coast, highlighted by game-changing projects, such as the new Maroochydore CBD, the Sunshine Coast Airport expansion and the recently opened Sunshine Coast Solar Farm. The fundraising from this event will highlight our unique community spirit and commitment to support those who need it most.

MARK JAMIESON Sunshine Coast Mayor

Sunshine Coast Mayor Mark Jamieson keeps Matters Magazine readers up-to-date on what’s happening on the Coast.

The McDermott Aviation hangar at Sunshine Coast Airport will be

We Help You Move Your Home or Office Safe, Fast & Without the Stress

All Backed By Our Famous NO DAMAGE GUARANTEE! Here is what a happy customer had to say: I have found the directors, office staff and field staff to be honest and reliable. They also demonstrate professional work ethics and build trusting relationships with our clients. Their work is consistently carried out professionally, efficiently and to a high standard. Desley Bignell, Rowlo Constructions


Caloundra: (07) 5491 1078 Coolum: (07) 5446 5688

“Local People Moving People Locally” 85


y k S e h T IS THE LIMIT

We know what you need before you do BBC Digital have the tools to help your business get faster solutions, save money, and deliver a new level of efficiency.

1300 249 992

Let us come to you and we’ll even bring the coffee. MAKE AN APPOINTMENT 86 ISSUE 85


Spring is just around the corner, and it is the season of renewal and activity. It’s a time when we really don’t want injuries holding us back.

If you’re an active, sporty person, there is always a risk of injury. And although the body has a natural mechanism to reduce inflammation and swelling, the use of certain herbs and nutritional support can speed up recovery time.

Studies have shown that various herbs contain substances that can also gently and naturally relieve muscle tension and pain. The muscle relaxing herbs can be taken in a tea form and I recommend ginger (root), chamomile, passionflower, valerian root and peppermint. Remember, it’s always wise to consult your doctor first, if you are on any medications. Herbs can also be used to make traditional topical applications, such as a herbal poultice. This will speed up the healing of muscle strains and pain. The best herbs for this purpose are comfrey, eucalyptus, willow and marjoram. A poultice is basically a herbal pack made with either fresh or dried herbs and other ingredients. They are simple to make. To prepare a poultice using fresh herbs, first bruise or blend your herbs with a little apple cider vinegar and olive oil. Simmer slowly on heat until warm.

The minerals magnesium, potassium and calcium are particularly important for muscle function and recovery. So how do you ensure you are getting the amount you need? Of course, you could take a supplement, and/or ensure you are eating the right foods. Foods that are high in magnesium include cacao, spinach, Wild Salmon, Tuna and Mackerel, avocado, whole-grains (such as brown and wild rice, buckwheat, millet and oats), pumpkins seeds, almonds and kale. To naturally boost your potassium intake, include avocado, bananas, sweet potato, watermelon, beetroot and unrefined apple cider vinegar. And to get more calcium, eat plenty of leafy greens, dried figs, almonds, sesame seeds, broccoli and plain yoghurt.

Adopting a balanced diet that includes some or all of the above food sources will go a long way towards better health generally. They help to give your body the nutrients it requires for efficient soft tissue healing.

If you are using dried herbs, mix them with hot water, apple cider vinegar and olive oil. Use a wooden spoon and stainless steel pot. Place the warmed herb mixture onto the centre of a piece of cloth, flatten slightly with the wooden spoon, fold into a parcel shape and apply to the pain site. For best results, apply the poultice twice a day, for 45 to 60 minutes. Do not apply to open wounds. Some essential oils, once diluted, can also be applied topically. They are also helpful for muscle strains and pain, but should always be used with care. It’s best to seek professional advice on which ones to use and always check with you doctor first. ca Phone 0497 076 964

ABOUT TENILLE Tenille Fay is a Naturopath, Herbalist, Massage and Scenar Therapist, with 19 years’ experience in the natural health industry, specialising in the treatment of musculoskeletal pain.








FREE eBook on separation is available at P. 07 5458 9000 E. 87


e YOUR BODY ov l


THE SECRET TO INCREASING SALES without spending buckets of cash...

Make your customers feel special and important. Prove to them that you truly value them. And the most cost-effective way to prove that you value them is to ‘gift’ them something of value... Promotional products have been around for decades. One of the biggest benefits of promotional product marketing is the rapport that it creates with clients. There are plenty of reasons why people become customers, and why those customers become repeat customers. However, promotional products are a guaranteed way to encourage customers to return, if they are used correctly.

Typically, customers have one thing on their minds when they are shopping for a product or service, and that’s best value for money. Promotional products are an obvious way to reward your customers. Businesses that put some thought into this, and provide customers with promotional products, ensure that those customers are more likely to continue to support that company. This is an advantage over businesses that fail to integrate promotional products into their strategic marketing plans. Smart companies go out of their way to make their customers feel special, so that they keep coming back.

Research shows that 85 per cent of buying decisions are emotional, with the remaining 15 per cent being rational. This is just one indication of the strong impact promotional product campaigns can have on people’s emotions and their ultimate buying decisions. At the end of the day, profit aside, a business exists to serve the customer. Through effective promotional product marketing, businesses can continue to build and maintain their customer relationships, to both grow and sustain their business. It’s a way of saying ‘thank you’, and strengthening the future success of your business. m


Darvani Promotional Products

Davarni has been on the Sunshine Coast for over 20 years, and supplies over 25,000 different products and clothing options to businesses, clubs and schools.

Order early save up to Say thank you with

Say thank you with

Lets talk ideas for pre Christmas delivery 88 ISSUE 85

Say thank you with

60% Say thank you with


KOKOPOD CHOCOLATE FAN Member of the Month Kokopod was born out of a Brisbane girl’s obsession with European chocolate, and her desire to share with family and friends the finest quality chocolate NOT available in Australian stores. The journey began in 2012, when founder Brigid Woolnough was on maternity leave from her primary school teaching position. Her passion led her to attend a chocolate course in Melbourne, where she spent her days learning from Australia’s leading chocolatiers, and her nights studying the science, while her baby slept. Fast forward to 2017, and Kokopod had outgrown its homebased operation. Brigid took the plunge to relocate the family, and established a purpose-built manufacturing space in Buderim. From here, she continues to extend her network of Australian stockists, and is preparing to export. Kokopod’s award-winning range of products includes pairings of the finest Swiss couverture chocolate with locally sourced Australian flavours, including macadamias, hand-crafted honeycomb, and dense caramels made with Maleny Dairies cream. An active member of FAN, Kokopod has made valuable connections and collaborated with other local producers.

“After joining FAN, it was almost a shock that such a valueadding and incomparable network was so available, and genuinely interested in small producers. We’ve engaged in many workshops and tapped into a wealth of knowledge,” said Brigid. “Our business is greatly benefiting from the network, and has also been part of significant events - including Regional Flavours and Fine Foods - with their help.” The Food and Agribusiness Network (FAN) is a not-for-profit, member-based organisation, whose vision is to actively contribute to the doubling of the region’s food and agribusiness economy by 2030. FAN hosts workshops and networking events throughout the year, and provides other member resources that help businesses connect, learn, promote and grow. ca FAN membership costs $149 per year and is available at



Jewellery est 1995



SUNSHINE COAST SOLAR FARM GOES LIVE t rs i F n a i l a r t s u A n I

The Sunshine Coast Solar Farm is now live and feeding electricity into the power grid, making Sunshine Coast Council the first local government in Australia to offset 100 per cent of its electricity consumption with energy from a renewable source. Mayor Mark Jamieson said the 15 megawatt (MW) solar farm at Valdora allowed council to take control of its own electricity supply, combating rising electricity costs and achieving an important sustainability milestone.

“All power consumed at all of council’s facilities, including our administration buildings, aquatic centres, community and performance venues, as well as holiday parks, libraries, art galleries and sporting facilities, will be offset with energy from a renewable source thanks to this nation-leading project,” he said. “We are the first council in Australia to build and operate a 15MW utility scale solar farm, which will deliver $22 million in savings, after all costs, for our ratepayers over the next 30 years. “Our solar farm is the first, and will be the largest, to connect to the electricity grid in South East Queensland. It is also the first solar farm in Australia to operate at 1500 volts DC, which enables it to operate more efficiently. “This is an impressive pioneering project and is yet another example of our council being a national leader. It’s so impressive, 15 councils around Australia have already inquired about how they can follow in our footsteps. “This project has been developed and delivered solely by our council, without any assistance from either the Federal or State governments, unlike many other solar farms being developed in Australia. Both State and Federal talk about achieving renewable energy targets - our council is getting on with it.

“Our vision is to be the most sustainable region in Australia - healthy, smart, creative. This leap forward in the clean energy sector helps our council deliver on that promise.” Downer Utilities Executive Director Trevor Cohen said Downer was pleased to partner with Sunshine Coast Council on its journey towards becoming Australia’s most sustainable region.




“Over the past three years, Diamond Energy has supported council’s enthusiastic staff, through planning, implementation and now operation,” Mr Sennitt said. “This project is an excellent example of how - working together projects like this generate change in the Australian energy market.” Energex Asset Manager Northern Steven Lynch said he was pleased to work with Council on making the project a reality. “Energex sees grid scale projects like this as a key part of our low-carbon future," he said. Sunshine Coast Council’s Development and Innovation Portfolio Councillor Stephen Robinson said the solar farm would further help the region transition to a clean and low carbon economy.

“Downer is looking forward to the operation and maintenance phase of this project, and to continue growing our relationship with council and the local community,” he said.

“Already, 40,000-plus Sunshine Coast households have rooftop solar and, with our own solar farm now generating, this is equivalent to a 140MW renewable energy power station on the Sunshine Coast,” he said.

Diamond Energy’s Managing Director Tony Sennitt said it was a great pleasure working with such a forward-thinking council, and to see this ground-breaking project become a reality.

“At any one time during construction, up to 100 people were employed on-site by lead contractor, Downer Utilities, and 10 local companies were sub-contracted to complete on-site work." e

90 ISSUE 85




When I was asked to test drive, and review, the 2017 E Class Mercedes, I knew it would be really enjoyable. However, whilst I appreciated the comfort and technology of this top-of-the-line model, I had no idea how this experience would leave me wanting more - and feeling just a little sad when it was time to be returned. The 2017 Mercedes-Benz E-Class is certainly innovative. I tested the E200 base model. That’s entry level, but includes all you could wish for and more! With pricing starting from $89,900 plus on-road costs, there’s little doubt the E200 represents impressive value-for-money. The team at Mercedes was super friendly and helpful, giving me an extensive tour of the car and its features - in particular, the amazing cruise control. Cruise control is a little understated when, in fact, it allows you to relax and enjoy the ride, literally. The car drives to your chosen speed, breaking a safe distance from traffic in front of you, and will safely check and change lanes whilst you sit back and relax. The many safety features are amongst the bestselling points of this luxury sedan, along with its semi-autonomous driving functions. There’s auto-braking, radar cruise control with cross traffic warning, pedestrian avoidance, and an interesting autonomous lane change system. The driver indicates a lane change then, if safe, the car will do the rest. Safely. But the driver is, at all times, in control and can override the autonomous and semi-autonomous systems. I have never felt safer driving on the highway and changing

lanes. It was surprisingly easy to feel at home in this vehicle and, of course, the comfort offered was second-to-none. Creature comforts abound: feast your eyes on the upholstery, the wide comfortable and highly adjustable seats, the co-ordinated fabrics and finishes. The sunroof was also a welcome feature, especially while cruising down the highway on a beautifully sunny winter day. You will also be impressed by the adjustable interior mood lighting - understated, but most effective. There is a multitude of colours to choose from to suit your mood and occasion. My favourite was purple. The woodgrain trim looks just right, and there’s plenty of room for a midsized sedan. The boot is big too, suitable for golf clubs, luggage and more. But to me, the highlight was the extra wide infotainment screen. Essentially, it’s two screens in one, side-by-side. The driver can customise the information and graphics. And when using sat-nav, the details are large, sharp and clear. Bluetooth and audio options are easily navigated, and I especially liked the 360 degree camera views. If all the above is too much to take in then really all I need to say is, ‘Wow!’ You won’t regret having this little beauty as part of your motor vehicle repertoire. ca

STOP DISCOUNTING! Stop Discounting!!

Your customersAre areNot not Price price Sensitive....They sensitive... they are sensitive Your Customers AreVALUE Value Sensitive. Most businesses Most businessesare’nt aren’tthe thesize sizeofofBunnings, Bunnings,and anddon’t don’thave havethe theability abilityto todiscount discountthrough through market domination, so the strategy has to be toto ADD VALUE the relationship. market domination, so the strategy has be to ADD to VALUE to the relationship. It’s a strategy called “Gift With Purchase”. Its a nice way of saying thank you to your customers for their loyalty. It‘s far more cost effective than the costly expense of finding new customers!! Dont forget that your “Gift With Purchase” is not only saying thank you, but creates more brand awareness helping to promote your business further. Order early to save up to 60% from our offshore factory davarni

corporate merchandise

1300 725 111

We’re the local idea specialists....we’ll put a smile on your customers faces!! 91


We at Matters Magazine LOVE the Sunshine Coast! What’s not to love? A quick check around the office and we were unanimous. WE THE WEATHER The sun is always shining. Even when the temperature dips (it never dives, right?), the skies are still blue and 'the diamonds on the water are falling from the sun'. * WE THE LIFESTYLE The 'do whatever you fancy, whenever you fancy it', laidback lifestyle is our greatest blessing. Kick your heels in the sand, sip your way through the day at the ubiquitous coffee shops, frolic at any number of festivals, immerse yourself in the diverse cultural outlets. The list is as endless at the sun. WE THE WATER So close, it’s everywhere, inviting us to swim, snorkel, surf … or simply stroll in the fresh and invigorating sea air. WE THE BEACHES Where there’s water, there’s sand. Sit on it, walk on it. Shoes off, toes in, spirits soar. WE THE WILDLIFE We live here, too! Kangaroos, koalas, whales, turtles, an abundance of birdlife, bush turkeys. WE THE FREE STUFF Beachside barbecues, picnics in the national parks, strolling the coastal boardwalks, climbing mountains, safe cycling tracks, art galleries galore.

92 ISSUE 85

WE THE SPORTS Even those who don’t like sports like them here. Trust us. We know! Think snorkel, think swim, think paddle (using feet or paddleboards), think cycling, think mountains (just sitting there beckoning you to climb them, as easy or hard as you like). WE THE UNIVERSITY AND SCHOOLS No need to travel to Brisbane to study; we've got our own university right here - and it's a good one! Our schools are also top notch academically, with some even offering excellence in surfing, music, dancing and footy programs. WE THE EVENTS If we listed all the events the Sunshine Coast has hosted, or will host by the end of the year, we'd be here forever. Music, sport, fashion and so much more - we hold international events for them all. The Aussies, the Maroochy Music and Visual Arts Festival, the Big Pineapple Music Festival, and the Ironman 70.3 are just some of the highlights of events we've held so far. There's never a boring weekend on the Coast. WE THE FESTIVALS The Caloundra Music Festival, the Big Pineapple Music Festival, the new (last year) Horizon Festival of Arts and Culture. The Sunshine Coast (as a name) turns 50 this year, with a Street Festival, Sunshine Coast Open House, Festival of Sand, Big Birthday Concert, 50 Years of Major Sunshine Coast Events exhibition and Hinterland Poetry Trail just some of the big events planned for the celebrations. Did you know that … the original name of what we now know as the

Sunshine Coast was 'Near North Coast'. The idea of changing the name was controversial and took eight years of debate before being formally changed on 1 August 1967. WE THE LOCALS That’s us! Why? We wake up, get dressed, wear a smile, the day is set and life is good. Okay, that’s what we love, but what about our advertisers and contributors? We took a blindfold and a pin and randomly selected advertisers / contributors from our winter Chill Out edition.

Here’s what they had to say: JANET KAKE, Prime Science of Selling loves the space, the mountains, the bush, the beach and all the activities she can do here. Although difficult to pick one particular place, Janet - a keen horse rider - went for the Noosa Hinterland bush and mountains. SHEENA CANNING, Inkspot Printers loves the beaches, the diversity of the Hinterland, the casual atmosphere and the trendy cafes and restaurants that are popping up around the coast. She also appreciates the increasing access to fresh produce. SERG GUBECKA, Recommended Agent loves the lifestyle, the people and, of course, the beaches. His favourite activity - fishing - takes him to many of his favourite places, one of which is Point Cartwright. AMELIA GRAY, Mercedes Benz Sunshine Coast loves the beautiful beaches and cafes. She says, “The Sunshine Coast is our own little slice of paradise!” f * Diamonds on the Water, Enya

BY BILL DARBY This quarter Matters Magazine shines a spotlight on loving your business and your customers. This is a subject that all business owners can relate to. The passion we have for what we do (and the customers for whom we do it) drives us to make great sacrifices. It also empowers us to take the risks to make our business better for our customers, as well as our own livelihood and sense of achievement. Managers and teams within businesses are often just as invested as the owners. The frontline contact our staff have with customers is where relationships form and trust in a business is built. I wonder if business owners show enough appreciation for the valuable role their teams play in that relationship building? I often wonder if I do. Last year, Rumba Beach Resort launched its new hospitality business and named it 26° Bar & Venue. Being in the serviced apartment business, our experience had always been limited to accommodation. For us, operating a funky pool bar and a great business events venue meant embarking on a whole new frontier. We had precious little experience running a profitable food and beverage operation. Let me say however, that there’s nothing more exciting than opening a new bar. I think many of us dream of exactly that, and I was no different! Hospitality (as we quickly discovered) is a particularly unforgiving business. The pressure is constantly on to ensure the venue meets (or exceeds) the expectation of every patron who walks in the door. Thankfully, many professionals working in hospitality have a unique set of skills and are well equipped to juggle all kinds of crazy stress. Sadly, some in the industry are unreliable, transient and even dishonest. There is a delicate balance between providing a quality service and the costs of service eroding profits. The marketplace is fickle and the competition fierce. Over the past eight months or so, 26° Bar & Venue has experienced both ends of the spectrum. There’s been a lot of trial and error in putting together a team of people who love 26°, and who take super good care of our patrons. My lesson has been in remembering to show appreciation for the outstanding efforts of our team, and not to dwell on the dramas we’ve had along the way. The hallmark of any good business is having a stable and happy staff - people who put their heart and soul into their job and feel the love from their employers in return. ca

ABOUT BILL Sometimes outspoken but always frank, Bill is the

co-owner of Caloundra’s Rumba Beach Resort and 26 Degrees Bar & Venue. A proud Sunshine Coaster, Bill is a regular social commentator on newsworthy regional matters. Read more of Bill’s opinions on tourism, politics and business by visiting his website 93



LOVING YOUR BUSINESS, your clients and your team!

LOVE OF SELF: Are you loving you?

Have you noticed that your perceptions, awareness and insights evolve as you get older? The more experiences you have, the more you see the world with new eyes. Your truth, or your reality, will change depending on what is happening for you, and whether you love you.

No matter what your truth is, it is a fact for you. Does that mean it is a reality? Does it empower you? Does it mean you are loveable? Business owners have this uncanny knack of saying unloving comments to themselves, such as ‘I'm hopeless as a business owner’ or ‘I wish I could earn that but I am no good’. This is their reality and the mind will perceive it to be a fact. But what if you could change your reality by loving what you do, and knowing you are good at it?

Imagine waking up each morning and saying to yourself: 'I am a successful and abundant business owner and I always attract amazing clients’. The brain does not know what is true or not true. With practice, saying this affirmation to yourself every day will become your new truth and tell your brain what you want. It is the new journey of loving yourself and your business. After all, your business is you! Yes, we can hold on to those comments made by family, teachers, work colleagues and friends, telling us we are not loveable - but is it true? You can change this story, so you know you are the best you can be, by telling yourself so and by acting that way. Behave the way you want to be recognised and that is an act of loving you. Write down what you want and how you want to be and see yourself. Then practice. You have done this all your life and children call it ‘dress ups’ and ‘pretend’. Remember, the brain does not know what is real so you can make anything your reality and truth. The truth is, it is time to love yourself as you were born as pure perfection. Remember your truth only matters to you, and you have the right to believe what you want. In the bigger scheme of life, the truth is you are amazing. You are loveable, loved, loving and pure love. That is all you need to remember for the rest of your life. And when you know you shine this through your business, life is magic and that is all that matters.

ABOUT THE AUTHOR With a background in nursing, pathology, and autopsy knowledge, Jean Sheehan is an award-winning and internationally recognised Mentor and Medical Intuitive. Her unique systems for adults and children have been taught in universities in Australia and on a global basis. Jean has also been featured in numerous radio and TV programs, and in magazine articles. To find out about Jean and her work, please visit or contact Jean on 94 ISSUE 85


SUN, surf and SAND

Where can you join a sport where you can get coached in a range of different activities, be able to borrow expensive equipment and be shown how to use it. And to top it all off at the end of your time have the ability to save a life all for a very reasonable membership fee? Of course I am talking about Nippers on the Sunshine Coast Branch which stretches from Rainbow Beach to Redcliffe with 2016 /17 participation numbers just over 4,000. It is all back on again in early September so if you have never been involved with a Nipper program I urge you to give your nearest club a call, sure I would love you to all come to Alex SLSC but in fairness all the clubs have great Nipper programs with most offering spots from Under sixes to Under 14’s where they learn board paddling, surf swimming, beach sprinting and flags and some clubs including Alex even have board riding sessions just to cover off as many skills as possible.

The thing about this sport, it is not all about competing, how fast you are or how good you are but what it is about is learning surf skills and surf awareness. By the time they get to 14 they have the ability to save a life. Another bonus is participation at different levels by the parent or parents who also have the chance to learn surf rescue while being involved at the coal face with their kids. Throw in other facts such as, it is an extremely good and healthy environment for kids and their families, you should be now screaming “Where do I sign?” A good starting place is Aleeshia Chick Regional Membership & Participation Coordinator Sunshine Coast, Surf Life Saving Queensland. Phone 07 5414 1606 or you can email me, Ashley Robinson at


MULTI-AWARD WINNING DESIGN STUDIO FOR RESIDENTIAL, COMMERCIAL AND INDUSTRIAL Multi-Award Winning Design Studio for Residential, Commercial and Industrial Designer If you want a custom made or fully designed home, then Simon definitely is your man. He offers: • Affordable Custom Designs • 3D Render View • Over 20 years experience • Multiple Awards

Simon says, “Put simply, our awards and client testimonials speak for themselves. Whatever your design needs – functional, contemporary, cost-effective or sustainable - your vision is at the forefront of my mission. I am constantly searching for new challenges and exciting projects to undertake and I’m capable of producing building and renovation designs, incorporating state-of-the-art technology. Designing for the public or any busy developers looking for assistance. I’m happy to work with your builder, or we can work with mine.





Have you broken any of Google’s golden rules lately? Did you even know that there is a right and wrong way of putting together your website content? If you have received a penalty or demotion then you have probably noticed your visibility and ranking on the Google results pages all but disappear. It’s not as sinister as it might sound and we’re not talking about life or death - it’s just ranking. But if you’re a business owner, and you’re not familiar with Google’s user guidelines, or you’re simply not adhering

So, for example, if you have keywords applied to your pages that aren’t relevant to the content, then you’re going to receive high bounce rates. Google will notice this and will penalise you accordingly. SOLUTION: Just publish valuable content for your readers. BAD LINKS: Google will look at the authenticity of the links into your website. If you’re out there just creating links for the sake of SEO, Google will realise this. Links are fine, great even, but they have to be there for a reason. MOBILE RESPONSIVENESS: In an attempt to ensure userfriendliness, Google will primarily assess a site based on its mobile responsiveness. Unresponsive sites will receive an automatic demotion. Make sure your website is compatible with, and easy to use on mobile phones, iPads etcetera. TOO MUCH FLUFF: If you include advertisements, pop-ups or too many images ahead of the primary content on your page, you may well be penalised. Make sure that at least the first two paragraphs of your content are visible straight away.

to them, then you probably should be. Some 400,000 penalties are

SPAMMY SITES: This one is pretty simple - keep your site clean.

applied manually every month so it’s pretty relevant stuff.

ILLEGAL ACTIVITIES: Naturally, Google adheres to the law, so they won’t promote illegal content. This includes pirating sites, some porn sites etcetera.

There are two types of penalties: manual and algorithmic. A manual penalty is applied by a real-life person who has investigated your website. An algorithmic penalty or demotion is applied automatically. Here is a list of reasons why Google might apply a penalty to your website

Google will look at the quality of your content and will evaluate

Remember, a penalty isn’t for life and there are definitely ways to get back into Google’s good books, so don’t panic. If you’re struggling then a good SEO copywriter will be able to help you with your content, and make sure you are doing all the right things - and none of the wrong things. ca

whether you are really giving readers what they are looking for.

CONTENT: Content is one of the largest reasons for penalties.

ABOUT DOMINIQUE Dominique is an SEO copywriter who works with small businesses to develop content that is relevant, engaging and true to brand but is also jam-packed with Google nitty gritty.

Rescue Books Bookkeeping “Your Bookkeeping Lifesaver”

3  Increase business efficiency 3  Management of meeting tax obligations 3  Streamline payroll 3  Cloud bookkeeping

Tracey O’Neill Ph. 0400 604 018 96 ISSUE 85



Reasons why


Hopping into your caravan as you gear up for your next long weekend away is such a thrill, so imagine the feeling you’d experience when setting off on the big lap without an end date in mind. You’ve been waiting for this time of your life for years. You’ve been dreaming of driving into the sunset since before you can even remember, but something always got in the way. Here are three reasons why you should stop postponing that exciting trip and get on the road now. And if you don’t have a home on wheels yet, this list of reasons might inspire you to invest in one.

3. YOU CAN ALWAYS COME HOME EARLY Instead of being that person who’s synonymous with the phrase ‘One day…’, be the one who’s telling travel stories while reminiscing with family and friends. If you’re currently postponing your trip, regardless of the reason/s, remember you’re not failing if you decide to return home early. Get on your way and take each hiccup as it comes.

1. THERE WILL NEVER BE A PERFECT TIME You’ve no doubt heard this saying before, and it couldn’t be more accurate. There will always be a new grandchild, a birthday celebration, a show that you want to see. Life is filled with events and reasons to stay at home. People use the idea of waiting for ‘the perfect time’ as an easy way out of taking their dream trip, which means they risk getting caught in the trap of never actually leaving. You may not have all the accessories in your caravan that you were hoping for, but you can pick them up along the way, or do without them. There’s no time like the present, and don’t let the idea of ‘the perfect time’ hold you back from leaving.

Our brains have a sneaky way of talking us out of things we want to do, so push through the doubts. Get on the road and take each day as it comes. If it doesn’t work out, it doesn’t work out. At least you gave it a go and you won’t be left wondering, ‘What if…?’’ ca

2. LIFE IS SHORT We all know someone who ran out of time. Who had big plans but never got the chance to pursue them. Life is short. Don’t let time get the better of you. If you want to do the big lap, do it now. Talking about a big trip that you never actually got to experience is not only heartbreaking for those around you, but will leave you filled with regret. Serial postponing is a trap and one day it may be too late. Remember the saying: “The only trip you will regret taking is the one you don’t take.” Keep this in mind when making any decisions and you’re bound to be happy with your choices.


Renee is driven and enjoys sharing her love for travel and caravanning with people of all ages. With big plans and even bigger dreams, Renee runs Caravan RV Camping — an online store, selling caravan accessories to keen campers all over Australia. 97


WHO DOESN’T LOVE LAURIE? BY VICKIE MAGIC (with information taken from Laurie’s Eulogy, written by his brother Nick Clarke)

The truth is that we couldn’t possibly leave out our Matters Magazine columnist, Laurie Clarke, from our Love issue. Laurie isn’t around to write his column, so I decided it was only fitting that I write it for him, and as a tribute to him. With this column being our LOVE issue, it got me thinking more and more about Laurie Clarke.

some 20km west of Sydney. Laurie attended Immaculate Heart of Mary Catholic School, Sefton and De La Salle College, Bankstown.

To know Laurie, was to LOVE Laurie.

Laurie was a bright and successful student. Despite this, he left school in December 1975 (aged 16), joining the Commonwealth Bank in January 1976. Thus began his 40-year career in banking and finance. He worked initially at the Ashfield branch and then, at age 17, he was offered the opportunity to transfer to the CBA branch in Katherine NT.

I can honestly say that I don’t think a single human, who has crossed Laurie’s path over this lifespan, would say that they didn’t LOVE him. And I also don’t think there are that many humans who could say that of themselves. Most of us have someone who doesn’t like us (or LOVE us) for some reason or another but, in my opinion, not Laurie. Everyone LOVED him. Laurie was a son, brother, father, grandfather, boss, business man, philanthropist and friend. He was born the third child to Brian and Sheila Clarke on 7 August 1959. He started school in September 1964 at St Monica’s (Flixton), Manchester, England. The family migrated to Australia in July 1965, setting up the family home in Chester Hill, a working class suburb

98 ISSUE 85

Upon Laurie’s return to Sydney - and after a short stint in the Cabramatta branch - he was transferred to the CBA Property Department. In 1987, Laurie was asked to take a secondment to the Victorian Department of Trade and Industry. With his Sydney Swans jumper and a few other essentials, he headed to Melbourne. Due to various reasons, Laurie returned to the CBA. But by now, Laurie had fallen in love with Melbourne and there he remained for 20 years, finishing at the CBA in July 2007, as the relationship manager for SE Melbourne and Tasmania.

The first of Laurie’s five wonderful children arrived; Stephanie in June 1991, and Danielle in February 1994. In July 2007, Laurie, Debbie and the new born Adison moved to the Sunshine Coast, and in May 2011, twins James and Sophia were born to complete their family. Laurie and Deb were the owners and managers of the Maroochydore branch of the BOQ from August 2007, selling in December 2015 when the enormity of Laurie’s illness was realised. Laurie loved his work in retail banking at BOQ. He loved the organisation and the autonomy of operating his own business. And he was damn good at it. Deb and Laurie were awardwinning owner-managers and together had a huge impact on the local community. In late November 2015, Laurie’s world began to shatter, discovering he had cancer. Initially, they were told it was very treatable. They were going to do ‘this, that and the other thing’ and everything would be okay. But Laurie knew he was in for the battle of his life. Within three days, the family and close friends were standing around his hospital bed, having received the news that he had only days to live, unless some high risk intervention occurred. And the miracles began for Laurie. He got to celebrate that Christmas and the next, a few more of the children’s birthdays, anniversaries and weddings. In fact, Laurie, Debbie and the family had a rich and wonderful 2016 and, even as late as mid-April, he was walking the Great Wall of China. His positive attitude and zest for life certainly not resembling the enormity of the battle at hand. He fought fight after fight, battle after battle, in the Laurie way, with his head held high. In fact, in August 2016, Laurie put his hand up to run five kilometres with me in my 42km marathon. He said, "I’ve run a marathon, Vickie. I can give you some tips". But he didn’t stop running at 5km. He didn’t even stop at 10. Laurie was an absolute champion, and when a police officer attempted to take me off the course as the time had run way over, Laurie was heard to say, “Vickie, you just keep running, I’ve got this”. And in Laurie’s way he had that police officer eating out of his hand, allowing me to keep running and finish the event.

Mine is just one story of how Laurie saved the day. I can guarantee those of you reading this, who knew Laurie, probably have your own. He was just that type of guy. To know him was just to LOVE him and that’s that.

But the miracle man ran out of miracles the week beginning the 12th of June. Laurie entered his final days with love, courage and dignity, passing peacefully at home on 17 June 2017.

Many thanks go out from the family to ‘Clarkies Crew’, a Facebook group started to give private support to the family and each other. It was a privilege and an honour to me to be part of this group, to see the outpouring of LOVE and support for this beautiful family. Laurie loved the group enormously and would often read through the pages and pages of messages of LOVE and support. In his eulogy, his brother said of the group, “There are no words to quantify the impact of what you did for Laurie, Deb and the children. Laurie was tough, determined and absolutely relentless in achieving his goals before he knew you but, in those most challenging of times in the last 18 months, your love, encouragement and prayers were vital in getting him through.” Debbie Battaglini-Clarke, know that there are so many people on the Sunshine Coast here to support you. We love you because we loved Laurie. We loved Laurie because we loved you. We can’t begin to imagine your pain right now. You brought such love and happiness to Laurie’s life. You were the love of his life and together you became an absolute powerhouse couple. What you achieved together in the Bank and the wider community here on the Sunshine Coast is phenomenal. But most importantly, you created a wonderful family. We, your friends and family are with you and your family today, tomorrow and beyond. For all of us life now is in two parts: Life with, and now life without Laurie. From everyone that knew you Laurie, 'So long and thanks for the memories. Thanks for being you, thanks for your positivity, thanks for your strength, thank you for fighting and holding on so long. Thanks for your humour and thanks for all that you taught us. You were one hell of a human and you will never, ever be forgotten'. e 99

Save up to 80% in time and resources managing employees


Instantly on-board workers Reduce administration Increase Efficiency Minimise compliance risk Receive notifications & alerts of expiring documentation

SIGN UP TODAY (07) 5492 4407 100 ISSUE 85


Does your business store information on standalone work stations, internet or the cloud? As you will have seen over the past months many global organisations have been exposed to large scale ransomware. Many organisations have been left handicapped for days at a time, unable to operate or access valuable information required to operate their business. And it leaves customers with questions about the security of their data, and who has access to it. This is where Cyber Insurance can help protect your interests against information and data loss. Any business that communicates with clients and/or transacts online, should seriously consider cyber insurance. If you have an e-commerce website, you must have it. Cyber insurance policies are customised to the specific needs of the business. For example, an online store would need cyber insurance with extensions to safeguard personal information collected from customers - specifically those using debit/credit cards. You can cover network interruption, too, with insurance. Companies such as bricks-and-mortar retailers, may require base cyber insurance to cover their corporate data liability, outsourcing

and personal information, data security and defence costs. When considering a cyber insurance policy, you must consider factors such as the size of your business, the types of records maintained, types of data you store, estimated number of customers, and other economic factors. With businesses investing large sums of capital into building a strong online presence, communicating and processing transactions online is steadily increasing. As a result, hackers, data thieves and those writing malicious ransomware are working overtime, too. Many businesses have consolidated their IT infrastructure in the cloud, where risks of security breach have also increased. Call Austwide Insurance brokers on 07 5474 3040 for a business review and obligation-free quote for Cyber Insurance. Quote ‘Matters’ for a discount of 10% to the premium. ca GENERAL ADVICE Please be aware that any advice offered is General Advice only and has been prepared without taking into consideration your objectives, financial situation or needs. Before deciding to acquire a financial product please consider the Product Disclosure Statement and whether the product is appropriate for your individual objectives, financial situation and needs.

ABOUT SARAH Sarah Fisher has over 21 years’ experience in General Insurance brokering. Sarah enjoys assisting small business owners

with their business insurance portfolios to ensure that they have the most appropriate cover available to cover their business assets. Her business is based locally in Tewantin, but able to assist clients all over Australia.

YOUR SMILE MATTERS FIRST IMPRESSIONS MATTER Google Oris Dental and visit their smile gallery to see the difference a beautiful smile can make!

Phone: 5444 4308 10/7 Nicklin Way, Minyama QLD 4575 Oris Dental - Spreading smiles. Changing lives. 101


e c n a r u CYBER RISK ins



Journey to Aitutaki ... ... As undertaken by Marlon Brando, Cary Grant, John Wayne and, more recently, Matters Magazine owners, Vickie and Magic. 'Find a hammock. Find a tree. Find a book. Do as much as you like, as little as you like. Just enjoy.' That’s the mood, the motto and the magic of the Aitutaki Lagoon Resort & Spa. Vickie and Magic spent a blissful week in this otherworldly paradise, where they met up with accidental Aussie managers, Mark and wife Sue. Why accidental? As Mark explained, they had finished a contract in Vanuatu and decided that was it. Enough of international resort management - it was time for more time with family in Australia. That’s what they thought! When you come home from a holiday in America, and there’s an email waiting asking if you are interested in managing a resort in the Cook Islands, there can be only one answer. Hadn’t they always wanted to visit the Cook Islands? The rest, as they say, is history.

102 ISSUE 85

Mark and Sue set off for the Rarotonga Resort. Or so they thought. On their way to the airport, the owner of the Aitutaki Lagoon Resort & Spa called to ask if they were interested in replacing the current managers, who were leaving in a couple of days. And so it came to pass. One night in Rarotonga signing the legal paperwork, the next morning headed to Aitutaki - without even seeing the resort! There were no disappointments for these lucky resort managers. Mark describes being mesmerised by the colours of the lagoon. Not that they had much time for sightseeing, after only a twoday handover, it was heads down, get to it. Five months into a two-year contract, Mark and Sue are loving every minute.

When asked why visitors flock to this resort, Mark doesn’t hesitate for a second to mention its most unique feature: it is the only resort with a complete view of the lagoon - one of the wonders of the world. The resort has a solid reputation, the staff are excellent, the Polynesian ambience is as good as it gets. The number and variety


of water sports, golf activities, trips into town, and more also spill quickly from his lips. And then there’s the pure relaxation. "The Cook Islands are on a par with the best locations around the world, including Bora Bora. However, they are more reasonably priced and, being in New Zealand dollars, much easier on the pocket,” he said. So, how does a very mobile career impact on a family with small children? For the better, Mark thinks. His kids loved it. They have met a lot of people, they speak different languages and they have lived with different cultures. If he didn’t know it at the time, he does now, with both his son and daughter following in his hospitality footsteps. Mark speaks with passion about what he describes as a wonderful career. He and Sue have lived in nine countries in the Pacific and Asia region. Mark is hard pressed to pick a favourite location aside from now, he interjects. He is much keener on focussing on experiences, ranging from great to funny to sad and everything in between. Their most disturbing experience was the Bali bombing. Hard lessons are learned during disaster management and, in Mark’s experience, he learned a lot about himself while reflecting how lucky

we all are to be alive when surrounded by horrific destruction. So, what is it that got Mark into the hospitality industry? Scrubbing pots and pans in New Zealand! It only took a month for him to ponder, “There must be something better than this”. There was! He learned bar service then food and beverage, leading to his travels with the TAC hotel corporation and then joining a New Zealand brewery. All told, Mark spent six years in New Zealand, meeting Sue along the way. They both wanted to head to Australia - Darwin at the time - maybe working on prawn boats to make some big money. At that time, Mark had friends living on Norfolk Island who were about to leave, so he and Sue went ‘with two suitcases for six months’. Nine years later they left ‘with a truck load and two kids’ and a future of island-hopping. What’s the one piece of advice that John offers to rookies wanting to manage resorts around the world? "Ah, that’s an easy one! Grab it with both hands! Whether you start out as an engineer, a chef, a food and beverage attendant or beauty therapist, it’s one of the greatest opportunities." e 103


You are pretty amazing! Did you know that? You are unique. You have your own special qualities. Have you ever taken the time to really think about you?

'By taking the time to stop and appreciate who you are, what you've achieved - and perhaps learned through a few mistakes, stumbles and losses, you actually can enhance everything about you. Self-acknowledgment and appreciation are what give you the insights and awareness to move forward toward higher goals and accomplishments' - Jack Canfield, American author, motivational speaker, seminar leader, corporate trainer, and entrepreneur. When you listen to your inner voice, do you hear words of encouragement and praise, or condescending remarks and put-downs? Many people tell themselves they are wrong, and this leads to rejection of ourselves. We look for what’s wrong. More often than not, our inner voice is not very kind, and sometimes it is downright mean. It’s the 'can’t' voice: you can’t do this or that, or the 'less than enough' voice: you are not good enough, smart enough or pretty enough. It’s the inner critic telling us that we’ll never succeed. If we listen enough to this voice, we begin to believe what it has to say. We let it stop us from reaching our goals or pursuing our dreams. We even use it as an excuse to not even try.

A WORK IN PROGRESS You are not perfect. No-one is perfect. Here’s the thing: you don’t have to be perfect to feel good about yourself. All you have to be is the best person you


In the clouds at 166 Balmoral Road, Montville

Treatments to relax your body and soul


• Magnesium Float Pool • Infared Saua • Balisese Relaxation Space (for small groups) • All regular spa treatments • Onsite Accommodation

Valued at over $550 FOR JUST $299

Pamper your mother, wife or friend with a shampoo and blow dry, twice a week for three months, that’s 24 professional salon visits! Including a professional salon style cut and trim A bottle of champagne A floral card for you to write a personal message And a gift certificate

For the gift that keeps on giving *conditions apply

Shop 103, 98-110 Alexandra Parade, Alexandra Headland, 4572 104 ISSUE 85

0411 428 233 p: 0456 173 389






30 31






1 4





can be right now. You are a work in progress. We all are. So stop

You are the sculpture. Let’s chisel

you are working on being better. You’ll get it wrong from time to time, you’ll slip back and start listening to that negative voice again.


13 14being15 17 Be compassionate 9 10 11because 12 13 away 14 to reveal 15 the hidden you. so hard16 on yourself. to yourself 20 21 22 23 24

16 17 18 19 20 (answer 21 22 the questions below)




moments 27 28 29 Stop 30 wasting precious 23 24listening25to the 26 27 28 29 negative internal dialogue you’ve been hearing for way too long. It’s time to replace it. It’s time to get some positive internal dialogue coming your way. Challenge your negative inner voice!


ovember 2017Replace your negative dialogue withDecember positive dialogue. 2017(follow the examples below) 1














Take a good look at yourself. So, how do you learn to love yourself? What can you do to show yourself more love? One of the most effective methods to love yourself is to listen and respond to inner feelings.

10 11 12

15 16 17 18 19






1 8








11 12 13 14 15 16

‘The sculpture is already complete within the marble block before I start my work. It is already there, I just have to chisel away the superfluous material’ - Michelangelo Buonarroti, Florentine sculptor, painter, architect, and poet of the High Renaissance

BUYING OR SELLING in the Caloundra Area? Listen to your self-likes and self-loathes.





When you are in a ‘can’t’ moment, tell yourself you can. Or even ask yourself, ‘why not?’ When you hear you are not good enough, smart enough or pretty enough, replace ‘are not’ with ‘are’. It’s easy! Whatever your negative inner voice says to you, just replace it with the exact opposite wording.


heed to them. Love yourself 10Recognise them. PayContact Carol Carr

for all the unique qualities that make you who you are.

to experience her Star 17‘It is never tooSix late to Service be what

you might have been’ - George 24Eliot, English novelist, poet, journalist, translator. f CAROLCARR@MCGRATH.COM.AU

22 23 24 25 26

18 19 20 21 22 23

29 30

25 26 27 28 29 30 31

PHONE 0435 807 324


Public Holidays

School Holidays


I love Bookkeeping – Payroll – Budgeting and reconciling your accounts Give me a call to discuss a solution to your bookkeeping issues.

Matters Publication Date

Talk to us about all Australian Migration visas including:

Professional advice explained in terms you will understand.

3 Student visas

3 Specialising in assisting

3 General Skilled Migration

3 Employer Sponsored Migration

3 Fees are fixed with

3 Temporary Working visas

NO hidden additional costs

3 Priority processing for

3 Business visas 3

employers who may require overseas workers for specialised projects

Family visa stream

Employer related working visas

Phone: 0407 930 929 Email:

MARN 0639290

Like us on facebook


The accountant specialising in bookkeeping

0401 717 630

SPECIALISTS IN BUILDING YOUR WORKPLACE PERFORMANCE Suncoast HR is your venture’s partner in growing your business capability. Workplace performance is a key element to help build stability and profitability across your business. Suncoast HR implements an evidence-based approach to build a 12-month HR plan for your business which focuses on the following approach:

ü Implement the nationally-recognised STAR Workplace Program to conduct organisational health checks and employee insights and feedback; ü Measure and analyse employee and employer satisfaction to determine human resourcing alignment to your business goals and strategies; ü Identify, benchmark and evaluate your business challenges and opportunities.

Mandy Ward 0477 727 029 Kate Brown (Partner) 0411 164 431 105


On Saturday, 12 August, 350 people applauded six amazing women, who were named ‘Sunshine Coast Business Women of the Year’ in the following categories.




er Winn

International CEO Of Jetts Fitness

er Winn SUSTAINABLE BUSINESS WOMAN OF THE YEAR Partner Sunshine Coast Council

ner Win

Elaine Jobson is a fitness industry veteran who, over the past 23 years, has worked for a number of large fitness brands in executive positions. Her roles have taken her all over the globe, including Asia, Europe, South Africa and now Australia. She has teamed up with other entrepreneurs, including Mike Balfour OBE - founder of the Fitness First gym chain; Virgin boss Sir Richard Branson, and Brendon Levenson - founder of Jetts 24 Hour Fitness, where she is now Chief Executive Officer. Jobson is passionate about building successful companies through great cultures. Her work as Chief Operating Officer at Virgin Active South Africa helped create a base that transformed the organisation, topping Deloitte’s ‘Best Company to Work For’ survey for Southern Africa in 2012.

er Winn




The Micro Gardener

McGrath Estate Agents Caloundra

Anne Gibson is a speaker, workshop facilitator, author, organic gardening coach and founder of The Micro Gardener. In 2010, Anne launched an online platform,, to make it easy for people to take a proactive approach to preventing disease by growing nutrient-dense food gardens in small spaces. She now helps millions of people ‘join the dots’ between what they eat and health, by teaching how to grow nutrient-packed fresh ingredients at home. She provides on-site and online consultation services and educational products. Her infectious enthusiasm and genuine love of helping people grow good health is evident when she presents workshops and as a popular speaker at events in South East Queensland. Anne’s goal is to inspire, raise awareness about sustainable food choices, encourage and support people to become ‘conscious consumers’, and make a real impact to the overall green footprint of this region by educating, mentoring and empowering women to improve their health and wellbeing, so they can be their best. One bite, one balcony and backyard at a time.

Highly experienced, award-winning real estate agent Jodie Hedley-Ward leads the team alongside husband David, at the McGrath Caloundra office on the Sunshine Coast. Long before real estate, Jodie enjoyed a career in marketing and communications, and is a bestselling author with three titles to her name. With a Master’s Degree in marketing, and an impressive career that has seen her work throughout Asia, Europe and Australasia, Jodie’s communication skills are one of her standout assets as both an agent and Principal. Jodie juggles real estate sales, mentoring her team and being a mum to her two children, Lili and Josh. She is renowned for her relentless positivity and focus on leaving an uplifting energy signature at all times.

106 ISSUE 85

The Sunshine Coast Business Women’s Network is very passionate about inspiring dynamic women right here on the Sunshine Coast. As President of this network for the last three years, I am extremely proud to share these exciting 2017 winners. The calibre of the finalists just keeps getting better and better - and I heard that repeated over and over on the night.


Partner What the Fox Creative

ANGELA MANSEY Kuluin Mufflers




MERVAT QUIRKE Bloomhill Cancer Care Mervat’s advice is to ‘Leave your ego at the door, show compassion, encourage others to be the best they can be and listen to your intuition’. She is inspired daily by the courage and conviction of clients faced with challenges, and continually champions the essence of what humanity is about. What advice would you give to other women starting out in business?

“Surround yourself with passionate and encouraging people who don’t mind being a sounding board. Always be ready for challenges as they come your way, as they are the best characterbuilding exercises you will come across.” What’s the biggest challenge you’ve overcome? “The loss of my husband to

cancer was a challenge that was beyond measure. This has shaped my identity, changed my outlook on life and I draw from this experience every day.”

ner Win

Since purchasing Kuluin Mufflers 15 months ago, Ang Mansey has taken the car scene by storm. Proving to be an astute and hardworking business woman, Ang has turned Kuluin Mufflers into an entity all of its own. Not only does she manage the entire business side - finances, customer service, three social media platforms and marketing - but is also in-charge of the sponsorship of major car clubs in South East Queensland, hosting private car , shows and events (including Downunder Beachfest). Building their business resume to include the likes of Ferrari, Porsche, Giocattolo and impressive muscle cars, she also deals directly with major car dealerships to offer their custom KM exhausts as upgrades to brand new vehicles. Ang is an avid fundraiser and played an active role in Give Me 5 For Kids for the past five years, whilst being a full-time carer to her medically unwell son. He comes to work with her, as she tends to his complex medical needs.

ner Win

MICRO SMALL BUSINESS WOMAN OF THE YEAR Partner School of Business, Faculty of Arts, Business and Law, USC

DR TEGAN KEOGH Hear Check Dr Tegan Keogh (PhD) is the only female audiologist in Queensland who has completed Doctoral Studies in Audiology (hearing), and who owns and directs her audiology private practice, Hear Check. Tegan has grown her clinic from absolute start-up to a busy, thriving hub at Emporio, Maroochydore, competing directly with large multi-national companies. Tegan is both a trained paediatric and adult specialist, providing the best advice for hearing assessments and hearing aids to her patients. Tegan influences policy and procedures within audiology clinical practice in Queensland and Australia. She has consulted to the New Zealand Ministry of Health, and Workplace Health & Safety, to provide advice that informs policy and legislation. She also provides advice to schools across Queensland regarding best practice for hearing screening, auditory processing and hearing augmentation for children. Tegan has lived on the Sunshine Coast for 19 years with her husband, two girls (Gabbi and Sophia), and an incredibly lazy black pug, named Alfie.

What’s the best thing about your job? “I get to work with some amazing

people who so generously give so much of themselves to our cause.” 107



Scotsman David Hume observed that ‘Reason is the slave of the passions’. This appears confirmed by the Russian saying seen in the caption above. It points to love and marriage being two different things. Love is a passion, marriage is a contract. Love and passion come in many forms and owe nothing to reason. Love can be for a partner, child, parent, place, object, community, or a country. And it’s usually intensely subjective, intimate and very focussed. Marriage is objective, a ‘social institution’, as much a reflection of

Communication solutions that meet your needs

prevailing social and cultural values as personal ones. And because the complex matters of personal responsibility, legal liability, property and succession are inevitably involved, the marriage ‘contract’ is as much a matter of law as any feelings of romance and commitment. Add to that the in-built tension from the complex and explosive mix of accepted social norms in differences in male and female personalities, roles, and behaviours. What I thought would be revealing is to compare how this notion plays out on the Sunshine Coast and Noosa compared to Queensland overall. All figures were taken from the 2016 Census. The last three Census periods were also gathered to see what they tell us about any trends.

WE’RE ABLE TO CHANGE AT THE DROP OF A HAT Whether it’s 10 or 10,000 we can print: • Magazines • Banners • Stationery • Flyers & brochures • Books, manuals & more!

When you want outstanding service, a range of options and someone to take care of your printing from start to finish, we are the award winning experts.


& visual Kylie Bobbermien 0412 873 424

108 ISSUE 85




CONTACT US TODAY FOR A QUOTE Phone - 07 5479 1659 1/84 Wises Road Maroochydore

Then there is the other way to express love for a partner - a de facto marriage. Sunshine Coast and Noosa de facto marriages have increased by 15 per cent over 15 years. However, Queensland shows an increase of 18 per cent On the other hand, ‘Single Parent’ numbers for the same period have declined by minus-eight per cent for the Sunshine Coast, minus-nine per cent for Noosa, and increased by one per cent for all of Queensland.

First a look at marriage. Whilst Sunshine Coast and Noosa residents in a ‘registered marriage’ have remained at 62 per cent over the last 15 years, Queensland has fallen by four per cent

Finally, as an observation that may be relevant to the analysis of marriage trends, it was interesting to look at the median age of Sunshine Coast and Noosa residents. Whereas the median age of all Queensland residents is up by three per cent, the Sunshine Coast has seen an increase of eight per cent, and Noosa 12 per cent - one of the highest in the state. Whilst it may or may not be relevant to marriage trends, the ‘ageing’ of the Coast points to many business opportunities. So whilst it appears love and passion are ‘hard wired’ in us, the institution of marriage is reflecting other social changes, like the decline in religion affiliation. ca

CHILL OUT ON THE WATER Embrace the Experience We now offer an even more extensive range than ever before including: Deep Sea Fishing Charters Whale Watching (Cruise on Crusader 1 or Take a Fun Trip on Hela-Va Jet) Cruises - Hens, Bucks, Corporate, Social Clubs, Groups Ocean Jet Boating Kayaking Water Taxi Ashes Scattering – pets included We also have some super exciting other activities in our range.

Relaxing atmosphere and latest technology including: Suresmile – Damon Braces – Invisalign

Providing orthodontic treatment and transforming smiles for all ages NO REFERRAL NECESSARY

Ph: 0412 155 814

PHONE 5493 3200 109



110 ISSUE 85

Run by the industry, for the industry, the Food and Agribusiness Network (FAN) is creating new opportunities for collaboration and innovation in the Greater Sunshine Coast region’s food and agribusiness industry. Find out more at or contact us at


Is your marketing taking too much time? Not enough sales leads? “Outsource to us. We manage your marketing and get results.” Megyn Carpenter BInfTech Visit our website for fixed cost packages to suit you.

J.E.M. DOVE ASSOCIATES Electrical Contractors & Consultants

Graham Connor Mortgage Consultant

Contractor Licence Number 71682

MOBILE: 0417 7777 37 PHONE: +617 5471 6336 ABN: 29 738 002 463

0448 071 162 John Matthews is also a distributor of the high quality trusted PRO-MA Products.

Providing Solutions Homeloans Ltd. ABN 55 095 034 003. Australian Credit Licence 247829.

Jason is passionate about all things photography


2 Bedroom Deluxe Apartment in beautiful Noosa! 0408 751 863 .au

Contact Jason for your : • Landscapes • Portraits • Lifestyle • Events

Proud to be a sponsor of the Sunshine Coast Jazz Club Inc.

Nationally recognized training tailored to your industry needs


Work Health and Safety Training and Assessment Business and Management Training

RTO Number: 41097

JasonHayPhotography @jason_hay_photography Phone 0423261876 Email

Call Hayley today on 0455 301 982

Spread the power. The all new Mercedes-AMG E 63 S 4MATIC+. At Mercedes-Benz Sunshine Coast, the power and the passion combine in dramatic style that leaves no doubt as to this vehicle’s high performance capabilities. Under the bonnet, a 4.0 litre V8 Biturbo engine delivers heart-stopping performance through the AMG SPEEDSHIFT MCT transmission and fully variable torque distribution for optimum vehicle traction. And yet, it never fails to remind you that life’s most important luxuries are in the eye of the beholder. The all new Mercedes-AMG E 63 S 4MATIC+ is a force to be reckoned with. Unleash it today at Mercedes-Benz Sunshine Coast.

Mercedes-Benz Sunshine Coast 65-73 Maroochy Boulevard, Maroochydore 07 5409 0100


Profile for Matters Magazine Sunshine Coast

Matters Magazine LOVE Issue  

The latest Matters Magazine LOVE issue is all about Love Yourslef, Love Your Life and Love Your Business

Matters Magazine LOVE Issue  

The latest Matters Magazine LOVE issue is all about Love Yourslef, Love Your Life and Love Your Business