Master Plumbers Autumn 2026

AUTU M N 2026

STANDING STRONG 70 Years in Business with E.H. Westbury & Company

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Plumbing & Gas Conference Strengthens Business Stream for 2026

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CONTENTS

Autumn 2026 6

Executive

7

Advocacy Construction Productivity Reform

8

Industry News Lead-Free Transition Update Notifiable Work Audits Campaign to Boost Tradie Training

14 Member Spotlight

10 Industry News Getting Down to Earth with Compact Clay Soil Compliance Competing for Government Work Under New Queensland Procurement Policy 2026

12 Technical

Standing Strong: 70 Years in Business with E.H. Westbury & Company

17 Product News 18 HR Plumbing & Fire Sprinklers Award 2020: Key Provisions for Businesses

Plumbing Permits for Work in Multi-level Developments

22 Business Plumbing and Gas Conference Strengthens Business Stream for 2026 Across the Industry: What HR Health Checks Are Revealing 2025 Plumbing and Gas Industry Benchmarking Report Released

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7

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PUBLISHED BY Master Plumbers’ Association of Queensland 243 Bradman Street, Acacia Ridge QLD 4110 P: 07 3273 0800 F: 07 3273 0873 E: info@mpaq.com.au W: www.mpaq.com.au THE TEAM CHIEF EXECUTIVE OFFICER Penny Cornah P : 07 3273 0800 E: penny.cornah@mpaq.com.au EDITOR Ashleigh Stonehewer P: 07 3273 0800 E: ashleigh.stonehewer@mpaq.com.au EDITORIAL & ADVERTISING ENQUIRIES Ronnie Shashi E: advertising@mpaq.com.au DESIGN Mhari Hughes E: mhari.hughes.art@gmail.com PRINT Printcraft P : 07 3291 2444 E: marketing@printcraft.com.au

4 | MASTER PLUMBER MAGAZINE Autumn 2026

Editor’s Note Ashleigh Stonehewer – Editor Welcome to the Autumn edition of the Master Plumber Magazine!

As we move into another busy period for Queensland’s plumbing and gas industry, this issue brings together practical guidance, timely updates, and insights to support you and your business. From regulatory and compliance considerations to industry trends and upcoming professional development opportunities, the content in these pages is designed to help you stay informed, prepared, and connected to what matters across the sector.

Our member feature on pages 14–16, Standing Strong: What 70 Years in Business Really Teaches You, shares the remarkable story of E.H. Westbury & Company in Innisfail. Spanning three generations and seven decades, the article reflects on what it takes to build a business that lasts—through industry change, economic shifts, new technology, and the very real challenges of operating in cyclone country. From Ted and Betty Westbury purchasing the business in 1956, to the company’s early move into gas delivery and its ongoing investment in apprentices, equipment, and capability, this is a story grounded in steady leadership, adaptability, and community reputation. It’s also a timely reminder that longevity is rarely about one defining moment—it’s

built through consistent decisions, a commitment to training, and the willingness to evolve with the trade.

If you’re planning your year ahead, don’t skip page 22, where we highlight key sessions for the upcoming 2026 Plumbing & Gas Conference. There’s a strong line-up, and whether you’re chasing compliance updates, technical insights, or ideas to sharpen the business side of things, these sessions are designed to be genuinely useful.

We also highlight some exciting professional development initiatives on pages 30-31, so you can plan your 2026 training now.

We are always looking to share your story with our readers, so please reach out if you would like to feature in a future edition of the magazine!

Congratulations to all members reaching milestones in this edition, and a warm welcome to our newest members. Happy Reading!

Ashleigh

28 Events 30 MPAQ Training 33 Member News 36 Member Benefits 37 Milestones 38 New Members

31

39 Supporters MPAQ COUNCIL

TRUSTEES

PRESIDENT Kent Vickers P: 0418 883 999 E: kvickers@qigs.com.au

Bill Watson AM P: 07 3273 2333 E: bill@connectorsgroup.com.au Patrick Robertson P: 07 3276 8833 E: info@rpgs.com.au

VICE PRESIDENTS

LIFE MEMBERS

Dennis Yarrow P: 07 3277 5742 E: admin@yarrowplumbing.com.au Michael Ryan P: 07 3630 4744 E: mryan@beavisbartels.com.au

G Cottee, F Huysing, J Porter, NF Sharman, BD Wallace, WB Watson AM, R Kimlin, R Weaver

COUNCILLORS

MERITORIOUS SERVICE MEMBERS

Dan Parker P: 07 3177 2019 E: info@parkerplumbingcompany.com.au Greg Greenwood P: 07 3277 9190 E: greg@grkplumbing.com.au Nathan Parnaby P: 07 4970 9800 E: enquiries@aestec.com.au Sam Folan P: 07 5500 1100 E: samf@ccgroup.ltd Warwick Royal P: 0730381038 E: info@plumbaround.com.au

A Chapman, D Powell, BD Wallace, R Weaver, D Nunn, J Ritchie, K Slade, R Walker, A Jackson, R Roser, G Bergman, C Baldock, A Burke, K Baluch, B Sorohan, D Flanagan

EXTERNAL COUNCILLORS Melissa Millar P: 07 3822 2422 E: info@millarsplumbing.com Jody Monaghan P: 07 4662 2383 E: admin@spbm.com.au

DISCLAIMER Opinions expressed in this publication are not necessarily those of the MPAQ, nor does the MPAQ guarantee the accuracy of statements made by contributors or advertisers or accepts responsibility for statements they may express in this publication. The MPAQ does not accept liability to advertisers, which may be held contrary to the Trade Practices Act 1974.

The MPAQ reserves the right to refuse, cancel, amend or suspend any advertisements or inserts without reason.

TREASURER Sean Taylor P: 0416 245 016 E: sean@tpworks.com.au

MASTER PLUMBER MAGAZINE Autumn 2026 | 5

EXECUTIVE

PRESIDENT’S MESSAGE Welcome back for another year. I hope you had an enjoyable Christmas break with your family and friends with time to reflect on the past year and recharge ready to go for another year.

The Annual General Meeting (AGM) of the Master Plumbers’ Association of Queensland was held on 18 November 2025.

Kent Vickers, President The Association welcomed three new members to the board.

Greg Greenwood from GRK Plumbing, Dan Parker from Parker Plumbing, and Sam Folan from CCPD. These three new faces have already brought a wealth of knowledge and experience to the council, and I would like to welcome them aboard. I look forward to the constructive conversations and leadership they all promise to deliver.

It would be remiss of me not to acknowledge the board members that departed at the AGM last year. Mr Bob Kimlin (life member) decided to call it a day and retire from the board after 31 years of service. Bob has the auspicious record as the longest serving President and was awarded life membership in 2014. Bob led the MPAQ through some challenging times and his contributions to the board discussions will be missed. Thank you for your decades of service Bob, all the very best for your retirement.

The second long serving board member to depart last year was Mr John Salmon from Salmon Plumbing. John acted as our Honorary Treasurer for almost a decade. With the assistance of the MPAQ team, John delivered some of the best financial outcomes in the history of the Association. More recently, John championed the PVC recycling scheme and was awarded the first President’s Award at the Plumbing and Gas Industry awards night, three years ago. John has a knack of thinking outside the square and his contributions to the board will be sorely missed. Thank you, John, for all your contributions to MPAQ over a long period of time.

Now that we are well into the new year with our events calendar set and preparations well underway, I’d like to take this opportunity to encourage all our members and their work families to commit to supporting the Association during the year.

On 13 March we will be celebrating World Plumbing Day with a breakfast event at Amora Hotel. Those of you who attended the event last year will remember the captain of the Australian Sudoku team running us through his preparation for the world championship. It was very entertaining.

Later in the year, from 20-22 May, MPAQ will be hosting the Plumbing and Gas Conference at the Sunshine Coast Convention Centre.

Both events are a great opportunity to catch up with industry colleagues and support the Association in a social environment.

Look out for your mates and don’t be afraid to ask if they’re ok.

Life’s good

PERSPECTIVE A year of change, challenge, and opportunity.

As we begin a new year, there is no doubt that the plumbing and gas industry is operating in a challenging environment. Workforce pressures, rising costs, regulatory complexity, and productivity challenges continue to shape the day-to-day realities of running a plumbing and gas business. At the same time, genuine opportunities are emerging for Penny Cornah, businesses that are well positioned, Chief Executive Officer adaptable, and informed.

Significant public infrastructure investment and housing commitments across Queensland will continue to drive demand for our services, making it critical that workforce capability and business capacity keep pace. Ensuring the right training settings, regulatory framework and industry support are in place will be essential to delivering sustainable growth across the sector.

One of the most significant developments for our industry is the Queensland Government’s response to the Queensland Productivity Commission’s report into construction productivity. The report confirmed that productivity in construction has declined, regulatory burden has increased, and the system is not operating as efficiently as it needs to. These findings reinforce what many in the industry have been experiencing for some time. Further detail on the report and the Government’s response can be found on page seven.

6 | MASTER PLUMBER MAGAZINE Autumn 2026

At the same time, many members continue to face immediate pressures.

Skills shortages remain acute, cash flow challenges persist in some parts of the market, and competition can be strong. These conditions highlight the importance of strong business fundamentals, reliable contracts, clear pricing, and proactive planning.

MPAQ is currently updating our advocacy guide and will continue to advocate strongly on behalf of members and the wider industry as these reforms, and others, are developed and implemented. We are actively engaging with government, regulators, and industry stakeholders to ensure policy changes deliver practical improvements for plumbing and gas businesses, not just headline announcements. If you have feedback or ideas that you believe we should be advocating on, I encourage you to contact me. We are also focused on supporting members through training, workplace advice, and practical tools, including access to safety systems and standards, to help you run sustainable businesses.

As we move through the year, I encourage members to stay engaged, ask questions, and share feedback with us. The collective voice of our industry is critical to shaping outcomes that work in practice.

Thank you for your continued support of MPAQ. I look forward to working with you throughout the year ahead.

If you would like to reach out, please contact me on email. penny.cornah@mpaq.com.au Penny Cornah

ADVOCACY

CONSTRUCTION PRODUCTIVITY REFORM WHAT THE QUEENSLAND GOVERNMENT’S RESPONSE MEANS FOR INDUSTRY The Queensland Government has committed to significant reform of the construction sector following the release of the Queensland Productivity Commission’s final report into construction productivity.

The independent inquiry found that productivity in Queensland’s construction industry has declined by around nine percent since 2018.

This decline has contributed to an estimated 77,000 fewer homes being delivered over that period. The report also highlighted that labour productivity in construction has increased by only five percent over the past 30 years, compared with growth of approximately 65 percent across the broader economy.

These findings reinforce long standing concerns raised by industry about regulatory complexity, procurement inefficiencies, and workforce pressures that are limiting the sector’s ability to deliver housing and critical infrastructure.

GOVERNMENT’S RESPONSE TO THE PRODUCTIVITY COMMISSION REPORT The Queensland Government has agreed, or agreed in principle, to 51 of the 64 recommendations contained in the Productivity Commission’s report. This signals a broad reform agenda aimed at improving productivity, reducing red tape, and strengthening workforce capability across the construction sector.

Key reform areas include procurement, regulation, workplace practices, and training.

KEY REFORMS PROPOSED: 1. Procurement and Industry Settings The Government has committed to several reforms intended to improve access to government work and reduce administrative burden on businesses, including: • Permanently removing Best Practice Industry Conditions from procurement policy • Removing subcontractor pre-qualification requirements on government construction projects • Reducing complexity in procurement frameworks and removing barriers to innovation and competition • Updated and enforced Codes of Practice on government projects, which will provide clearer expectations and consistent enforcement • Improved collaboration on large construction sites These changes are intended to increase competition, improve productivity on construction sites and create more opportunities for small and medium sized businesses, including regional contractors.

2. Workplace Health and Safety and Industrial Settings The Government has also committed to providing clearer guidance on workplace health and safety regulation, including: • Improved mechanisms for managing workplace health and safety disputes

• Clearer guidance on the use of right of entry provisions • Greater clarity around regulatory processes and enforcement These measures aim to ensure safety remains the primary focus while reducing unnecessary disruption, delays, and uncertainty on construction sites.

3. Workforce and Training Reform Recognising that workforce shortages are a major constraint on productivity, the Government has committed to reforms to strengthen workforce pathways, including: • Introducing a less prescriptive and better targeted policy to increase construction apprentices • Reviewing training courses to ensure skills required for modern methods of construction are addressed • Streamlining licensing processes for migrants These initiatives are designed to improve workforce supply, mobility, and alignment between training and industry needs.

WHAT THIS MEANS FOR PLUMBING BUSINESSES For plumbing businesses, the Government’s response represents a significant shift in policy direction.

If implemented effectively, the reforms have the potential to: • Reduce regulatory and administrative burden • Improve access to government projects for small and medium sized plumbing contractors • Reduce duplication and compliance costs • Support innovation and modern construction methods • Strengthen workforce supply and training pathways • Improve productivity and project delivery outcomes

NEXT STEPS The Government has indicated that work will continue across departments to prioritise and coordinate implementation of the recommendations, with further consultation with industry stakeholders planned. For industry, this represents an important opportunity to reset policy settings and address long standing barriers to productivity, provided reforms are implemented in a practical and measured way.

MPAQ’S POSITION MPAQ welcomes the renewed focus on construction productivity and will continue to advocate for reforms that deliver practical, sustainable outcomes for plumbing and gas businesses. We will actively engage with government and industry stakeholders to ensure reforms: • Reduce unnecessary red tape • Strengthen workforce capability • Improve access to work for members • Maintain high safety and quality standards MPAQ will continue to keep members informed as reforms progress and as further detail emerges on how these changes will be implemented.

MASTER PLUMBER MAGAZINE Autumn 2026 | 7

INDUSTRY NEWS

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LEAD-FREE TRANSITION UPDATE TIMELINE CONFIRMED The transition to lead-free plumbing products under the National Construction Code (NCC) 2022 – Volume Three (Plumbing Code of Australia) continues, with important timing confirmations now released by the Australian Building Codes Board (ABCB).

Confirmed Manufacturing Deadline At its December 2025 meeting, the ABCB confirmed that from 1 May 2026, manufacturers will no longer be permitted to manufacture plumbing products under existing WaterMark licences unless those products are certified as Lead Free WaterMark. Manufacturers that have not transitioned eligible products by this date risk licence suspension.

Installation Extension for Existing Stock To support industry readiness and reduce supply disruption, the ABCB has confirmed an extension for the installation of existing WaterMark-certified (nonlead-free) stock until 1 May 2028. This extension applies only to product already certified and held in the market. The Board has confirmed this 2028 deadline is final and will not be extended further.

Industry Feedback Considered The extension recognises challenges faced by industry, including supply chain disruptions, pandemic-related delays and certification capacity constraints, while maintaining the long-term public health objective of safer drinking water systems.

What This Means for You • From 1 May 2026, only lead-free certified products can be manufactured.

• Existing compliant stock can be installed until 1 May 2028.

• Businesses should plan inventory, procurement and specification decisions now.

Members with questions about this transition can call the MPAQ team on 07 3213 0800.

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INDUSTRY NEWS

NOTIFIABLE WORK AUDITS – SUPPORTING INDUSTRY WITH MEANINGFUL ACTION QBCC’s approach to notifiable work audits. How targeted audits, education and re-audits are improving compliance across Queensland’s plumbing industry.

Notifiable work audits are an important part of the Queensland Building and Construction Commission’s (QBCC) compliance activities, ensuring licensees are registering Form 4/4As when carrying out notifiable work. These audits support both the industry and the public by: • Keeping a level playing field for licensees – making sure everyone is complying with the same requirements, not just for notifiable work but also for permit work.

• Ensuring records of work are available in case of defects, to protect public health and safety.

• Helping to increase the number of local government audits, which leads to a decrease in defects and high standards of work.

The QBCC believes prevention is better than cure and prioritises education and guidance to improve understanding and compliance. While the QBCC remains firm and unapologetic on deliberate and repeat non-compliance, penalties aren’t our first or preferred course of action.

Similarly, with notifiable work audits, our focus is to improve understanding and compliance, rather than penalise licensees as a first resort.

To make audits as effective as possible and support licensees, the QBCC has been making improvements to our processes, as outlined below.

Targeting Audits By focusing on specific types of licensees or particular regions, the QBCC has been able to better measure our impact on the industry and deliver strong results in the process.

During this financial year to date, the QBCC has seen an 8.5% increase in Form 4/4A registrations in the regions it has targeted, compared to a 0.6% increase in registrations in other parts of Queensland.

In the previous financial year, targeted regions saw a 2.9% increase in registrations, compared to a 1% decrease in other parts of the state.

Better Screening Processes The QBCC’s screening processes ensure the licensees being audited are active in the industry and have not been recently audited and found compliant.

This optimises the use of the QBCC’s resources and minimises impacts on those licensees who aren’t performing notifiable work.

As a result, the number of audits that have been withdrawn or cancelled has decreased by nearly 80% over the past three years, indicating that the audits

have been more meaningful in their targeting of relevant work and licensees, resulting in increased compliance in the sector.

Education and Re-Audits When the QBCC finds licensees who are not compliant, it provides education about how to comply, and where possible will refer them for a re-audit rather than issue fines. Re-audits give licensees time to improve their knowledge and processes to reach compliance.

This approach is helping improve compliance, with 82% of re-audits to date this year being compliant, compared to 71% of first-time audits.

Tips for Compliance Licensees can be audited at any time, so make sure you register a Form 4/4As within 10 business days of completing notifiable work.

This is either when the invoice is issued, or if there is no invoice, when the work is operational.

Some of the common issues the QBCC finds are with: Staged work or progress payments – you must register one Form 4/4A per invoice if the work involves notifiable work.

Warranty replacements – a Form 4/4A is still required if replacing a water heater, tempering valve or backflow prevention device under warranty.

More Information?

The QBCC has a notifiable work guide for licensees to provide more information. For questions and clarifications, call the MPAQ Technical Team on 07 3273 0800.

Article from QBCC

CAMPAIGN TO BOOST TRADIE TRAINING Construction Skills Queensland (CSQ) has launched its new advertising campaign, ‘Upskill Today’, designed to highlight how easy and affordable it is for Queensland tradies to access construction training.

Running from early February through March, the campaign features social media video and images of real Queensland tradies and is supported by radio advertising.

‘Upskill Today’ encourages tradies and construction workers to build new skills and gain additional qualifications to support career progression, with the help of CSQ-funding.

CSQ Marketing & Communications Director, Sue McCosker, says the campaign aims to break down common barriers to training by showing how simple and cost-effective it can be.

“We wanted to show workers in our industry that gaining new skills through training is great for their career progression, and that CSQ-funded training can support them to make it happen,” Sue said.

“Our research tells us that affordability can still be a barrier for people to undertake training, so having funding support can be a game changer.”

“Through ‘Upskill Today’, CSQ hopes to encourage more tradies to take the next step in their careers, helping to build a stronger, more skilled and future-ready construction workforce for Queensland.

At the centre of the campaign is CSQ’s wide range of upskilling options, including more than 60 fully-funded short courses, access to over 70 training providers statewide and the ease of using CSQ’s online Course Selector.

The Course Selector allows users to quickly search by course, location and course type, returning a tailored list of relevant qualifications/tickets and nearby providers. “They can jump onto our website, use the Course Selector and instantly find funded courses and providers delivering the courses near to them.”

To find available funded construction courses and local training providers near you, visit csq.org.au.

Article from Construction Skills Queensland (CSQ) MASTER PLUMBER MAGAZINE Autumn 2026 | 9

INDUSTRY NEWS

GETTING DOWN TO EARTH WITH COMPACT CLAY SOIL COMPLIANCE Let’s talk clay plugs. The Queensland Building and Construction Commission (QBCC) undertakes proactive inspections on construction sites and is there to help licensees identify issues before they become defects.

As part of these inspections the QBCC has been focussing on the importance of clay barriers (or clay plugs), which are intended to limit moisture ingress into reactive clay soils that react by expanding when the moisture levels increase.

This has particular importance in areas such as bathrooms, laundries, and ensuites, where small areas of hard surfaces are present (these areas also share the space below the slab with pipework – principally drainage).

What the QBCC team is increasingly seeing during their inspections are areas that have been excavated for drainage being backfilled with highly permeable material that can expand and act like a jack under the floor slab.

Any hard surfaces, including concrete slabs, ceramic tiles, or waterproofing, would then be susceptible to damage. Equally if the moisture levels decrease and the soil under these hard surfaces shrinks, it could leave them unsupported and subject to subsidence and damage.

Other areas of drainage should not be overlooked, including drainage of the site immediately adjacent to the building, and the location of gardens, trees and shrubs adjacent to the building which may affect the moisture levels of the founding soils.

WHAT SHOULD LICENSEES DO? The QBCC urges all plumbing and drainage licensees to stay informed about their obligations regarding water, sewerage and drainage systems.

To help you understand the requirements related to this work, here are some important standards and what they mean: • AS2870:2011 (Residential Slabs and Footings): This standard provides guidance on the design and construction of residential footing systems, particularly on reactive soils – clay soils that expand and shrink with changes in moisture content. It emphasises the importance of effective site and sub‑surface drainage, including sloping trenches away from buildings and the use of compacted clay backfill where required, to limit moisture ingress beneath slabs and reduce the risk of footing movement.

Note: In some cases, a compacted clay barrier (or clay plug) may be used at critical locations to restrict moisture movement along service trenches. Where this approach is adopted, AS 2870 requires trenches to be backfilled full depth with compacted clay or concrete where pipes pass beneath footing systems, rather than creating a permeable pathway beneath the slab.

• AS3500.2:2021: This standard sets out requirements for the design and installation of sanitary plumbing and drainage systems, including how drains should be installed on unstable or reactive soils. It requires inground drainage and sanitary systems to be adequately supported and laid with appropriate bedding material, so they don’t shift with ground movement. Planning to achieve suitable support is crucial for ensuring the system performs adequately, resulting in prevention of leaks or blockages. When working on reactive soils, systems must be designed to accommodate this movement safely.

Note: These standards reference AS2870 because it provides guidance on how soils behave and informs drainage design on such sites.

• NCC 2022: The National Construction Code includes references to both AS2870 and AS3500, reinforcing the importance of conducting thorough site assessments and designing drainage systems suited to the soil conditions.

THE QBCC IS HERE TO HELP The QBCC is focused on education and preventive measures rather than immediate enforcement – working with licensees to get things right from the start.

For example, the QBCC Service Trades Unit is proactively inspecting construction sites to help engage and educate service trades about the importance of compact clay soil compliance.

By prioritising thorough site assessments, appropriate drainage design, and adhering to relevant standards, you can ensure the structural integrity of your projects; maintain a strong reputation in the industry; and minimise costly rectification works that also take you away from your next project.

If you’re seeking clarity or any further information, please contact the QBCC’s Service Trades Unit by email at qbcc.servicetradesunit@qbcc.qld.gov.au Article from QBCC

COMPETING FOR GOVERNMENT WORK UNDER NEW QUEENSLAND PROCUREMENT POLICY 2026 The Queensland Procurement Policy 2026 introduces simpler processes, a stronger focus on local businesses and a shift away from “lowest price wins” tendering.

With billions spent annually on construction, maintenance and services, the updated procurement policy opens the door for capable, compliant plumbing businesses to compete for government work.

From 1 January 2026, the Queensland Government’s Queensland Procurement Policy 2026 (QPP 2026) becomes the guiding framework for all government purchasing of goods, services and construction works across the State. It replaces the previous procurement policy and is designed to modernise how government contracts are awarded, with a strong focus on delivering value, local jobs and broader community outcomes.

At its core, QPP 2026 is built on five strategic pillars that reflect the Queensland Government’s priorities: delivering value for Queensland, creating local opportunities, making it easy to do business, being open to new ideas, and driving practical economic, environmental and social impact.

These pillars shape how government agencies plan, evaluate and award procurement opportunities.

10 | MASTER PLUMBER MAGAZINE Autumn 2026

For plumbing and gas businesses, understanding QPP 2026 is important because the Queensland Government buys around $35 billion worth of goods and services annually — including construction, maintenance and service contracts that are directly relevant to the trades sector. The refreshed policy prioritises simplified processes and reduces administrative burden, making it easier for small and medium enterprises (SMEs) such as plumbing firms to compete for government work.

Key changes include streamlined tender documentation and a clear emphasis on local participation — with targets to increase procurement from Queensland-based SMEs and initiatives that support diversity and sustainability. Government buyers will increasingly assess suppliers on value beyond price, including how businesses contribute to local jobs, deliver ethical standards and manage environmental and social outcomes.

QPP 2026 also introduces the Procurement Assurance Model (PAM), which supports supplier capability and ensures ongoing adherence to government standards, further encouraging strong long-term partnerships between government and qualified local suppliers.

Visit www.forgov.qld.gov.au to view the policy.

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MASTER PLUMBER MAGAZINE Autumn 2026 | 11

TECHNICAL

PLUMBING PERMITS FOR WORK IN MULTI-LEVEL DEVELOPMENTS Apartment renovations aren’t always Minor Work. In Class 2–9 buildings, relocating or changing fixtures can require Council approval.

Home renovations are very popular amongst home and apartment owners alike. Plumbers need to remind clients of any plumbing legislation requirements before undertaking any alterations/additions to their existing plumbing. This is particularly important for owners of apartments in multi-level developments.

Schedule 1, item 10 from the Plumbing and Drainage Regulation 2019 covers fixtures for class 2-9 buildings. It states that ‘Work, other than for sanitary drainage, necessary for installing or relocating a fixture, if the work is for an existing class 2 to 9 building of 1 or 2 storeys above ground’.

To replace a fixture, like for like in the same location, without altering pipework, does not require a plumbing submission to the QBCC as under Schedule 2 of the PDR this is work is categorised as ‘Minor Work’.

However, where there is to be a change of position or the addition of a new or different fixture in a class 2-9 building a plumbing permit application, Form 1, must be lodged with Council in accordance with sections 44(1)(a) and 52(2) of the Plumbing and Drainage Regulation 2019. The permit application must provide details of the work and include a floor plan showing the layout of any proposed sanitary fixtures in accordance with Schedule 6 of the PDR, 2019.

Case example: A bathroom renovation involving removing an existing bath and replacing it with a walk-in shower in the same location. As this technically involves the addition of a new fixture (the shower), a Form 1 permit application must be lodged with Council. The Plumbing and Drainage Act 2018, also requires a floor plan and plumbing hydraulic drawing to be submitted with the application.

When an apartment owner decides to undertake a major project such as a bathroom renovation it is important to notify the Body Corporate of the intention of the proposed works as they may require evidence of any plumbing permit applications, approvals and final inspection certificates as part of their legal responsibilities.

Body Corporates play an important part in the management, maintenance, and control of the common assets of a building for and on behalf of the owners.

The Body Corporate holds the responsibility for ensuring that all building works undertaken within the property complies with the National Construction Code (NCC) and any relevant State Legislation – plumbing and otherwise.

Similarly, where the work involves a connection to or from any part of common property such as a sanitary stack, the Body Corporate assumes ownership responsibilities and has a legal obligation under Division 3, section 70 – Owner’s obligation for operating and maintaining plumbing and drainage, of the Plumbing and Drainage Act 2018.

In addition, the plumber is charged with the responsibility to ensure any sanitary plumbing works complies with the relevant sections of the Plumbing Code of Australia (PCA), including Part C 1, clause C1O1 (a) safeguard people from illness, injury or loss (including loss of amenity) due to the failure of a

12 | MASTER PLUMBER MAGAZINE Autumn 2026

sanitary plumbing installation and, clause CP1.1 (b), (c) and (d). This is vital to safeguard the interests of all apartment owners with the building.

For questions and clarifications, call the MPAQ Technical Team on 07 3273 0800.

Written by Kerry Apelt, Technical Officer, MPAQ

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allproof.com MASTER PLUMBER MAGAZINE Autumn 2026 | 13

MEMBER SPOTLIGHT

STANDING STRONG: What 70 Years in Business Really Teaches You. A Story of E.H. Westbury & Company EH Westbury Staff February 2026. Left to right: Skip Jarrot, Tom Bowran, Darryl Westbury, Sue Yeoman, Barry Westbury, Darren Aquilina, Robert Scotter and Sasha Leonov.

SEVENTY YEARS IN BUSINESS DOESN’T HAPPEN BY LUCK. In a regional town like Innisfail, it takes resilience. It takes adaptability. It takes the kind of long-term thinking that isn’t flashy but quietly powerful.

E. H. Westbury & Company has been part of the local landscape since 1956. Over that time, the industry has changed dramatically. The town has changed. The economy has shifted more than once. Cyclones have torn through. Competitors have come and gone.

Yet the business remains. That alone makes it worth paying attention to.

Ted serving as an Auxiliary Ambulance Officer while completing his apprenticeship as a plumber.

14 | MASTER PLUMBER MAGAZINE Autumn 2026

THE EARLY YEARS (1950–1960s) The story starts with Edward Henry “Ted” Westbury, who began his plumbing apprenticeship in 1950 under Andy Baines in Innisfail. By his third

year, Baines fell ill, thrusting Ted into managing the business and its staff while completing his apprenticeship that lasted five years. In January 1956, Ted and his wife, Betty, purchased the business, embarking on a remarkable legacy. Over the decades, they employed numerous apprentices who went on to establish their own ventures in and around.

In 1959, Ted and Betty relocated from Andy Baines’ original shop at 22 Owen Street to 58 Edith Street, where they operated until 1965.

That year, they acquired their own premises from See Poy and Sons at 8 Owen Street. This move propelled E. H. Westbury & Company forward, with seven staff members and a burgeoning client base. See Poy and Sons generously allowed Ted and Betty to pay off the building over time while entrusting them with all plumbing work for their extensive properties and shops. Innisfail’s largest employer in the 1960s spanned groceries,

MEMBER SPOTLIGHT motor vehicles, tractors, farm equipment, boats, furniture, and more. See Poy and Sons provided a vital boost to the young business.

The early 1960s marked further defining move for Ted. After completing a gas fitting course, he travelled to Brisbane to secure a Porta-Gas franchise, making E. H. Westbury & Company the first in Innisfail to deliver gas to suburbs and surrounding areas. It was a forward-thinking decision – one that introduced a new service to the region before it became mainstream, and a service that continues today with Elgas, over 60 years later.

GROWING WITH THE INDUSTRY (1970s) Ted and Betty raised three children: Barry, Darryl, and Lynda. In 1970, eldest son Barry began his apprenticeship with the family business, followed by Darryl in 1973. While Lynda pursued a different career, Barry and Darryl became integral to the company’s success.

When Barry Westbury began his apprenticeship in 1970, plumbing looked very different. He has reflected that in those days, excavation work was done with shovels and wheelbarrows. Today, excavators, backhoes, and bobcats handle most of that labour.

Throughout the 1960s and 1970s, the company thrived. In the mid-1960s, they collaborated with Doug Oliver from Melbourne on the roof and wall cladding, including downpipes, for the new Mourilyan Harbour Bulk Sugar Terminal. This project forged a lasting friendship with Doug and Pat Oliver, whose son Murray later worked with Ted in the mid-1970s.

The 1970s brought technological shifts that transformed plumbing. Sheet metal fabrication once dominated the trade. Now, plastic piping systems are standard. Pipes are lighter. Installation methods are simpler. Barry has observed that, where heavy physical effort once defined the work, modern techniques now allow pipes to be threaded by hand and joined with adhesive.

Barry, Darryl, and the team welcomed these changes, bidding farewell to labour-intensive tasks like cutting, rolling, and grooving galvanised downpipes in bulk.

That willingness to adapt is one of the clearest lessons for current operators. Longevity isn’t about holding onto how things were done. It’s about recognising when the industry moves and moving with it.

In 1976, E. H. Westbury & Company partnered with Barry Hazel Plumbing to secure the contract for sewering East Innisfail’s suburbs, a project spanning about two years.

Cyclone Winifred struck in February 1986. For many businesses, events like that are breaking points. Roofs across Innisfail were destroyed.

Ted and Betty hired up to 20 additional staff, many tradesmen laid off from local mills, to aid in repairs. Roof replacements continued for two years, addressing hidden issues like lifted battens. Subsequent cyclones through 1991 further tested the region, but the company persevered.

The 1990s brought new expertise: Barry earned certifications in treatment plants and soil testing, pioneering work that replaced outdated septic systems. He became a respected

Ted and Betty, around 1954, with Ted standing in his work clothes and others seated in the back of the ute.

Betty Westbury in 1957 with Darryl sitting in front and Barry standing beside her.

Ted and Betty in front of the ute.

Ted and his team pictured in 1976, north of Coen in Cape York, assembling large galvanised rainwater tanks that were riveted and soldered on site.

Photo taken around 2005 of the family, with the three siblings pictured from left to right as shown: Darryl, Betty, Ted, Barry and Lynda.

EXPANSION AND ENDURANCE (1980s–1990s) The early 1980s saw Barry and Darryl qualify as gasfitters, while Betty expanded the business into gas appliances and BBQs, filling the showroom and even displaying items on the footpath. Though competition from multinationals later curbed these sales, it showcased the family’s entrepreneurial spirit.

Darryl, Betty, and Barry Celebrating 60 Years of being in Business in 2016.

Ted and Betty Westbury around 1999-2000.

MASTER PLUMBER MAGAZINE Autumn 2026 | 15

MEMBER SPOTLIGHT authority in gas installations, repairs, treatment plants, and broader plumbing fields.

In 1991, the business upgraded from an eight-foot guillotine and folder to a state-of-theart 8.3-meter slitter folder, revolutionising the production of box gutters and flashings.

In 1993, Darryl relocated to Cairns, opening a new plumbing business while remaining a partner in E. H. Westbury & Company.

WHERE EXPERIENCE MEETS INNOVATION AND THE NEXT GENERATION (2000s–2016) Between 2006 and 2011, further cyclones impacted the region, with the 8.3-metre folder once again proving invaluable.

Other advancements during this time, included a high-pressure Jet Rodder replacing the Rigid Drain Cleaner, Bpress fittings supplanting oxygen welding and silver solder, and the 2016 purchase of a 1.7-tonne excavator, which transformed excavation work.

Meanwhile, the family legacy continued.

Darryl’s son Josh joined the trade, marking the third generation of Westbury plumbers.

LEGACY BEYOND THE LEDGER Another defining thread has been apprenticeship and mentorship. Over 70 years, E. H. Westbury & Company has trained approximately 50 apprentices, with two currently on staff. Many alumni have launched their own businesses or taken leadership roles in local councils, plumbing, and infrastructure.

16 | MASTER PLUMBER MAGAZINE Autumn 2026

MPAQ Annual State Conference, Cairns 1991. Ted Westbury - second row, third from left.

What this story shows is that longevity is rarely dramatic. It’s made up of small decisions taken consistently over time, backing your team, investing in equipment, diversifying when it makes sense, adapting when you have to, and maintaining your reputation in a regional community where word travels fast.

Ted retired around 1990 and passed away in December 2010 from heart bypass complications.

Betty continued supporting Barry and Darryl until her retirement in 2008. Now approaching 93 in April, Betty remains sharp and vibrant.

Betty, Barry, and Darryl extend heartfelt thanks to all apprentices, staff, and customers for their dedication and support. As the company looks to the future, it proudly continues delivering gas and providing expert plumbing services to Innisfail and beyond.

And in an industry driven by family businesses, E. H. Westbury & Company stands as proof that resilience, adaptability and long-term thinking are key to successful multigenerational businesses.

PRODUCT NEWS

READY WHEN YOU ARE BUILT FOR THE WAY PLUMBERS WORK Samios is a proud, family-owned Australian plumbing wholesaler. Built on decades of industry experience, they exist for one reason: to support plumbers with dependable service, expert advice, and products they can count on.

At Samios, they are always ready when plumbers need them most. With a nationwide network of branches, a powerful online platform, and teams who understand the trade, they’re set up to keep jobs moving without delays or disruption.

That readiness starts with stock. They’re fully loaded with stock across their network, so you can count on product availability when time is tight and schedules matter. Can’t get into one of the branches? Their delivery service gets what you need, where you need it, on site, on time, and without the runaround.

Their online platform Samios.net.au (https://shop.samios.net.au/) is designed to work hand-in-hand with their branches, not replace them. It gives you the freedom to check stock, pricing, and availability anytime, while still having the backing of a local team that knows your business. Talk to your Samios branch about how to get the most out of the website, so you’re supported whether you’re ordering in-store, on-site, or after hours.

This World Plumbing Day, Samios branches across the country will be celebrating the skill, hard work, and pride of the plumbing trade, a trade we’re proud to be part of and support every day.

Because at Samios, they are the service leaders. Ready to back plumbers, job after job.

Visit shop.samios.net.au to find out more.

Corporate Profile Sup

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Keep your plumbing business mobile with Mobile Tyre Shop.

Servicing over 3,744 suburbs across Australia, Mobile Tyre shop is the tyre shop that comes to you – at your home, at the office, or on the job site.

It’s never been easier to save time and money on tyres. With the latest European technology and a fleet of professional fitters, they fit the best brands at the best prices wherever is best for you.

Mobile Tyre Shop’s fleet is on the road seven days a week and their state-of-the-art website has over 7,500 options to choose from. You can even search their entire range by size or rego.

As an official supplier to all the major brands, all of Mobile Tyre Shop’s work is guaranteed and fully insured, too.

Your car, ute, and light commercial vehicle is in safe hands with Mobile Tyre Shop. But don’t just take their word for it: Mobile Tyre Shop is proudly rated by Product Review as the country’s number one tyre shop, averaging 4.9 stars with over 8000 five-star reviews.

Shop today at mobiletyreshop.com.au.

MASTER PLUMBER MAGAZINE Autumn 2026 | 17

HR

PLUMBING & FIRE SPRINKLERS AWARD 2020

Employing plumbers in Queensland involves navigating both Federal workplace laws and State-based licensing requirements.

While occupational licensing and safety obligations are regulated at a state level, minimum employment conditions are largely governed by federal modern awards, including the Plumbing and Fire Sprinklers Award 2020 (‘Award’).

Understanding the Award is crucial for businesses. Whether operating in residential maintenance, commercial construction, or fire services, poorly managed award compliance can expose employers to underpayment claims, Fair Work Ombudsman audits, and significant penalties.

This section outlines some of the key provisions of the Award at a high level, and for additional assistance and complex queries we would suggest that MPAQ contracting members call the MPAQ HR advisory line in the first instance.

Regularly reviewing Award updates, auditing payroll practices and seeking professional workplace relations advice can significantly reduce risk and provide greater confidence in managing plumbing staff.

Any further questions in relation to Award standards should be directed to the MPAQ HR advisory line on 07 3273 0800.

WHAT IS THE PLUMBING AND FIRE SPRINKLERS AWARD 2020?

KEY PROVISIONS FOR BUSINESSES

TYPES OF EMPLOYMENT RECOGNISED BY THE AWARD • • • •

Weekly hire (full-time) employees Daily hire employees Part-time employees Casual employees

The Plumbing and Fire Sprinklers Award 2020 is a national modern award made under the Fair Work Act 2009.

The Award sets legally enforceable minimum standards for: • • • • •

Wages and penalties Ordinary hours and overtime Allowances Leave and public holidays Termination and redundancy

It operates alongside the National Employment Standards (NES), which apply to all national system employers.

CLASSIFICATIONS AND WAGE RATES The Award contains detailed classification definitions that determine minimum pay rates. These classifications are based on: • Skill level • Qualifications and competencies • Responsibility and experience For employers, proper classification is particularly important when employing:

WHO IS COVERED BY THE AWARD?

• Apprentices progressing through stages • Tradespeople with additional competencies (e.g. backflow or fire systems) • Employees performing a mix of plumbing and fire service work

The Award applies to employers and employees engaged in:

Minimum rates of pay are adjusted annually by the Fair Work Commission and published in the Award’s wage schedules.

• Plumbing services • Mechanical services plumbing • Fire sprinkler fitting and fire services Common roles covered include: • • • • •

Licensed plumbers and gasfitters Fire technicians and sprinkler fitters Plumbers’ labourers and assistants Apprentice plumbers and gasfitters Irrigation installers and pipe fitters

The Award covers work including installation, maintenance, inspection, and testing of plumbing and fire systems, whether in residential, commercial, or industrial settings.

Where an employer could potentially fall under more than one award, employees must be covered by the award most appropriate to the work they are actually performing.

18 | MASTER PLUMBER MAGAZINE Autumn 2026

ORDINARY HOURS OF WORK AND BREAKS Under the Award, ordinary hours average 38 per week.

Hours are worked over a four-week cycle, and the ordinary span of hours is generally 7:00am to 6:00pm, Monday to Friday.

The Award allows for agreed variations to start and finish times, provided these arrangements are properly documented and comply with the Award requirements.

Employees are also entitled to a minimum 30 minute unpaid meal break, and a paid 10 minute rest break each day.

HR

OVERTIME AND PENALTY RATES Overtime is payable when employees work: • Outside ordinary hours • In excess of the average 38 hours • On weekends or public holidays Overtime rates vary depending on: • The type of employee (fulltime, casual, daily hire) • The timing of the overtime worked Plumbing businesses offering after hours emergency services need to pay close attention to these provisions, as overtime and callback costs can escalate quickly if not managed correctly.

Businesses can also compensate penalties and allowances with an overall salary, as long as the figures are always to the benefit of the employee and pass the better off overall test.

PAYMENT OF WAGES AND FLEXIBLE WORK ARRANGEMENTS Other important clauses to be aware of in the Award include: • Clause 19, Payment of Wages. Clause 19 specifies how often employees must be paid, what information must be included on payslips, and lawful methods of payment. Payroll errors, especially around allowances or overtime, often breach this clause even when base rates are correct.

• Clause 6, Flexible Working Arrangements. Clause 6 may also be applicable to businesses. This clause interacts with section 65 of the Fair Work Act 2009 and allows eligible employees to formally request changes to working arrangements (such as start times or days worked). Employers must respond in writing within 21 days, stating whether the request is approved or refused on reasonable business grounds. Failure to respond correctly can expose businesses to disputes, even where the request is operationally impractical.

ALLOWANCES The Award contains numerous allowances that apply to employees. Common allowances include: • Industry allowance (paid to virtually all employees) • Plumbing trade allowance • Registration allowance for licensed plumbers (especially relevant due to QLD licensing obligations) • Tool, meal, travel, and leading hand allowances Some allowances are allpurpose allowances, meaning they must be included when calculating overtime, leave, penalty rates and termination payments. Others apply only in specific circumstances.

Failure to apply allowances correctly is one of the most common causes of underpayment in the plumbing industry.

TERMINATION AND INDUSTRY-SPECIFIC REDUNDANCY Termination of employment must comply with: • Award notice periods, and • NES minimum notice obligations For some employees, the Award introduces an industry-specific redundancy scheme, which can require redundancy payments even where employment ends for reasons other than redundancy, including resignation.

We would suggest obtaining advice from the MPAQ HR advisory line in these circumstances.

MASTER PLUMBER MAGAZINE Autumn 2026 | 19

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BUSINESS

PLUMBING AND GAS CONFERENCE STRENGTHENS BUSINESS STREAM FOR 2026

20–22 May 2026

Plans for the Plumbing & Gas Conference 2026 are taking shape, with a strong program now confirmed across both the Business & People and Technical & Trade streams.

Hosted by the Master Plumbers’ Association of Queensland (MPAQ), the three-day event brings together licensed plumbers and gasfitters, business owners and managers, apprentices and trainees, inspectors, educators, manufacturers and suppliers under one unifying theme: Moving the Industry Forward.

As the event builds momentum, the calibre of speakers secured highlights a clear commitment to advancing not only technical standards, but also business leadership across the sector.

Business & People Opportunities The Conference features keynote speaker Julian Moore, Chief AI Consultant at Strategic Membership Solutions. His session, Practical AI for Plumbing Professionals, will include a live demonstration of artificial intelligence tools that can be applied immediately across administrative tasks, communication, planning and operational workflows. The presentation focuses on practical integration, showing how emerging technology can improve efficiency and effectiveness in day-to-day operations.

Broader economic opportunity will also be explored. Dominique Lamb, Director of Community Affairs for Brisbane 2032, will present Beyond the Vision: Brisbane 2032 – A

Games for Queensland. Her session will outline timelines, community impact and emerging opportunities associated with the Olympic and Paralympic Games, offering insight into how businesses can position themselves early and engage meaningfully.

Optimising social media and digital marketing will be examined through two separate sessions in the Business & People stream. George Hawwa from Attention Experts will share proven frameworks for executing high-performing digital campaigns in 2026. In addition, a panel presentation will showcase real-world examples of how plumbing businesses are generating leads, strengthening brand visibility and building customer trust through online engagement.

Workforce sustainability remains a priority for the sector. Chris Carman, Founder and CEO of Workinitiatives, will deliver Practical Strategies for Skills Shortages, examining projected labour gaps, industry-led solutions and the role businesses can play in strengthening talent pipelines.

In a separate panel session, Business Leaders will further examine performance-based incentives, bonus structures and the cultural drivers that influence profitability and productivity — moving beyond traditional price-book models to explore sustainable growth strategies.

Collectively, these sessions focus on strengthening internal systems, improving commercial outcomes and building scalable business models.

Technical & Trade Program Complementing the business stream, the Technical & Trade program addresses evolving technical challenges with operational and reputational implications.

MPAQ Deputy CEO Ernie Kretschmer will present Industry

Changes, outlining recent and upcoming regulatory updates, compliance requirements and evolving standards of practice. The session will explain the changes in practical terms and identify actions that may be required to remain compliant. A dedicated Q&A segment will allow attendees to raise specific concerns and discuss real-world scenarios relevant to their roles.

Chris McCahon, Assistant Commissioner at QBCC, will address compliance and enforcement priorities, offering insight into regulatory expectations and emerging focus areas.

The Technical & Trade stream will address key technical risks and innovations shaping modern plumbing practice, including infection control and disease prevention in water systems, contemporary approaches to pipe sizing aligned with evolving building demands, and the compliance and health implications of sanitary air transients and pressure fluctuations within drainage systems.

Trade Show & Networking Beyond the formal sessions, the Conference also creates valuable space for connection — bringing together contractors, suppliers, inspectors and decision-makers from across Queensland and beyond.

A dedicated trade show will showcase leading manufacturers, suppliers and service providers, offering attendees the opportunity to explore new products, technologies and solutions shaping the future of the industry.

The relationships built during networking events and throughout the Conference can prove valuable in strengthening professional networks and fostering industry collaboration in an environment designed to both inform and energise.

The program will continue to evolve in the months leading up to the event, with additional speakers, sessions and exhibitors to be announced.

Visit www.mpaq.com.au/event/PGC-2026 for the latest updates and to secure your tickets.

22 | MASTER PLUMBER MAGAZINE Autumn 2026

BUSINESS

ACROSS THE INDUSTRY: WHAT HR HEALTH CHECKS ARE REVEALING In a plumbing business, HR rarely sits at the top of the to-do list. When you’re managing jobs, clients, apprentices and cashflow, employment paperwork and Award interpretation can easily become something to deal with “later”.

Across recent HR Health Checks with MPAQ members, that reality is playing out in consistent and telling ways – revealing common pressure points and shared challenges. Importantly, members are also taking proactive steps to strengthen the foundations of their businesses before issues arise.

Documentation and Award Interpretation Remain Pressure Points A common theme is gaps in business documentation – particularly employment contracts and workplace policies that haven’t kept pace with business growth.

There is also ongoing uncertainty around the technical requirements of the Plumbing and Fire Sprinklers Award. Travel payments, overtime interpretation and classification decisions are regular discussion points.

As the HR Advisory team explains: “Many members have solid knowledge in parts of their obligations, but HR isn’t their core strength. When we review documentation and Award application together, there’s often relief in having clarity.”

Risk Isn’t Always Where you Expect it The areas that create exposure are often those sitting quietly outside the day-to-day focus of the business.

Record-keeping for example, is often more detailed than business owners anticipate.

Requirements around payslips, time records and employment documentation have strengthened in recent years, and even minor gaps can expose a business to risk.

Similarly, the obligation on employers to take active steps to prevent sexual harassment in the workplace has shifted from a reactive responsibility to a proactive one. Employers are now expected to demonstrate the measures they have taken to prevent inappropriate behaviour, not simply respond once an issue arises.

These aren’t issues business owners intentionally overlook. They’ve simply become more regulated, more technical and more demanding at a time when owners are focused on running and growing their businesses.

Valuable Outcomes What stands out from businesses that undertake an HR Health Check is not resistance – it’s responsiveness.

“Initial concern when gaps are identified quickly shifts to determination. Once we map

out a practical and commercial pathway forward, business owners feel back in control.”

The most consistent outcome members experience after an HR Health Check isn’t just updated documentation – it’s confidence.

By the end of the process, members have a clearer picture of their obligations, prioritised actions to move forward and practical tools aligned to their operations. That clarity builds confidence and allows business owners to engage with the HR Advice line in a more informed and proactive way.

Whether a business employs two people or twenty, the underlying HR challenges are often similar. The difference is having structured, proactive support before issues escalate.

In an environment where workplace obligations continue to evolve, taking the time to review HR foundations isn’t just about compliance – it’s about protecting the business you’ve worked hard to build.

Turn “later” into sorted – HR Health Check sessions are available now for eligible members.

Visit the MPAQ website, or scan the code to book.

KEEP TRAINING AND STAY AHEAD Our industry leading training will help you get ahead of the game, and stay there throughout your career.

STC offers industry-led apprenticeship and post-apprenticeship training in commercial plumbing, mechanical services.

Contact us to find out more about the courses we have available in-person and online!

Ph: 1300 222 727 Email: info@tstca.com.au www.theservicetradescollege.com.au MASTER PLUMBER MAGAZINE Autumn 2026 | 23

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www.servicetitan.au 24 | MASTER PLUMBER MAGAZINE Autumn 2026

BUSINESS

2025 PLUMBING AND GAS INDUSTRY BENCHMARKING REPORT RELEASED The Master Plumbers’ Association of Queensland (MPAQ) has released its 2025 Plumbing and Gas Industry Benchmarking Report, developed from insights gathered in the annual Industry Benchmarking Survey conducted in November 2025.

The report provides a snapshot of current business conditions, supplier relationships, charge-out practices, and workforce pressures across the State.

Importantly, the findings guide MPAQ’s advocacy efforts, ensuring that our engagement with government reflects the industry’s real and current priorities.

Report Findings In 2025, Businesses employing between two and five staff made up the largest segment of respondents, accounting for more than 25 per cent of responses.

Domestic maintenance, gasfitting, and drainage emerged as the top three principal work areas, marking a shift away from commercial maintenance, which had led in previous years.

Gasfitting Drainage Commercial Maintenance Backflow and TMV Testing/Servicing Renovations Commercial Rainwater Pumps and Tanks

Roofing

Wages 8.8%

Workload 8.0%

Lack of ROI on apprentices who leave after completing their training 10.0%

Paperwork 7.9%

Lack of interest from business right now 7.7%

Shortage of applicants 7.6%

Covering costs while they’re at TAFE / College 9.6%

Shortage of training placements available 7.9%

Not enough qualified staff to support supervision 6.9%

Business doesn’t cover full scope of the apprenticeship 6.0%

Report shows that no single factor dominates the decision to employ apprentices.

Domestic Maintenance

Apprentice’s attitude Challenges with and motivation to work recruitment 10.7% 9.0%

Local Government

Top 10 Types of Work Carried Out by Plumbing Businesses in 2025

When it comes to products and suppliers, the report shows that quality remains the highest priority for purchasing decisions. Relationships with suppliers ranked second, followed by price.

Workforce pressures continue to influence hiring decisions across the industry. When asked what factors affect the decision to employ apprentices, respondents highlighted attitude and motivation as the most important considerations. Concerns around return on investment remain strong, particularly when apprentices leave soon after completing their qualification.

Respondents also noted the financial impact of covering wages while apprentices attend TAFE or college, ongoing recruitment challenges, and wage pressures. These findings highlight the ongoing tension between building future workforce capacity and managing current financial pressures.

2025 data shows that charging structures between businesses vary, but hourly rates remain the most common approach, used by 38.53 per cent of respondents. Fixed pricing follows at 31.19 per cent, while 26.61 per cent of businesses indicated that pricing differs depending on the job.

Most businesses prefer to resolve unpaid debts by working directly with the client, whether that’s through negotiating a discount or sending initial collection letters. When that isn’t successful, many simply choose not to work for the client again, while a smaller number escalate the issue through legal avenues or external debt collection services.

View the full 2025 Industry Benchmarking Report online www.mpaq.com.au/industry/benchmarking Data from the report is provided for informational purposes only and does not constitute endorsement or approval by MPAQ of the information contained within. MPAQ relies on the accuracy of data provided by survey respondents.

Corporate Profile

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Mercedes-Benz Brisbane is a multi-site luxury automotive retailer proudly representing Mercedes-Benz across Brisbane.

Our flagship showroom is located at the Breakfast Creek Lifestyle Precinct in Newstead, supported by additional specialised locations including Mercedes-Benz Vans at Eagle Farm, Certified Pre-Owned at Fortitude Valley, and MBQ Autobody at Salisbury. We operate under LSH Auto Australia, part of LSH Auto International—the largest global retail partner for Mercedes-Benz worldwide.

Our New Car Sales team at Newstead showcases the latest Mercedes-Benz and Mercedes-AMG passenger vehicle range, delivering a highly personalised purchase experience led by expert product specialists. At Eagle Farm, our dedicated Mercedes-Benz Vans operation supports business customers with versatile commercial and fleet solutions.

For customers seeking exceptional value with complete confidence, our Mercedes-Benz Certified Pre-Owned facility at Fortitude Valley offers rigorously inspected vehicles, backed by factory-approved warranties and full-service history assurance.

Our after-sales network includes a state-of-the-art Service Centre and MBQ Autobody at Salisbury, a MercedesBenz Certified repair facility delivering manufacturerapproved repairs, refinishing and maintenance using genuine parts and factory-trained technicians.

At Mercedes-Benz Brisbane, every location reflects our commitment to precision, performance and genuine customer care—delivering a premium ownership experience for our community.

Mercedes-Benz Brisbane Vans 83 Fison Ave W, Eagle Farm QLD 4009 (07) 3183 9555 MASTER PLUMBER MAGAZINE Autumn 2026 | 25

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MASTER PLUMBER MAGAZINE Autumn 2026 | 27

EVENTS

SUMMARY OF UPCOMING EVENTS The Master Plumbers’ Association of Queensland hosts a variety of events throughout the year, providing valuable opportunities for industry professionals to build connections, develop their skills, and enhance both their businesses and personal growth.

These events also offer industry a platform to engage with key stakeholders and contribute to meaningful discussions shaping the future of the sector.

AUTUMN 2026: DATE

EVENT

LOCATION

REGISTRATIONS

Tuesday, 31 March 2026

BLG - Industry Round Table

Brisbane

Business Leaders Group Members

Wednesday, 29 April 2026

Sunshine Coast Industry Info Session Alex Surf Club, Sunshine Coast

Members Non-Members

Ticketed

Thursday, 7 May 2026

Hervey Bay Barefoot Bowls

Hervey Bay Bowls Club, Fraser Coast

Members Non-Members

Ticketed

20 – 22 May 2026

Plumbing & Gas Conference

Sunshine Coast Convention Centre

Members Non-Members

Ticketed

Thursday, 21 May 2026

WPA Networking Morning Tea

Novotel Sunshine Coast Resort

Women’s Plumbing Alliance

Ticketed

DATE

EVENT

LOCATION

REGISTRATIONS

Thursday, June 4, 2026

BLG x AHSCA Networking Night

Fortitude Valley, Brisbane

Business Leaders Group Members

Friday, 12 June 2026

Plumbing and Gas Charity Golf Day

Meadowbrook Golf Club

Members Non-Members

Ticketed

Friday, 19 June 2026

Plumbing and Gas Charity Golf Day

Townsville Golf Club

Members Non-Members

Ticketed

Friday, 24 July 2026

Plumbing and Gas Charity Golf Day

Gainsborough Greens Golf Club

Members Non-Members

Ticketed

Cairns TAFE

Members Non-Members

Invite Only

WINTER 2026:

Wednesday, 12 August 2026 Cairns Industry Trade Show

Invite Only

FREE*

* Registration Required.

Event information is subject to change but correct at time of print.

View more MPAQ events online

MPAQ Partners with the Leukaemia Foundation in 2026 Supporting a Worthy Cause Each year, Master Plumbers’ Association of Queensland partners with its members to support a selected charity. In 2026, we are proud to announce the Leukaemia Foundation as our official charity partner.

Fundraising efforts are already underway, with several MPAQ team members taking part in the World’s Greatest Shave campaign. As part of our World Plumbing Day Breakfast celebrations, Member Services Coordinator Deb Hall shaved her head live on stage, while CEO Penny Cornah coloured her hair in support – raising both funds and awareness for Australians affected by blood cancer.

About the Leukaemia Foundation More than 135,000 Australians are currently living with blood cancer or a related blood disorder. The Leukaemia Foundation provides vital wraparound

28 | MASTER PLUMBER MAGAZINE Autumn 2026

support services delivered by trained healthcare professionals, offering practical, emotional and financial assistance to individuals and families navigating diagnosis and treatment.

As Australia’s leading voice for people living with blood cancer, the organisation advocates for improved treatment access, ongoing research breakthroughs and stronger health policy outcomes. Through expert commentary, lived-experience stories and credible health information, it plays a critical role in supporting patients and raising national awareness.

How Members Can Get Involved Throughout the year, MPAQ and its members continue raising funds through a range of events and initiatives. We encourage members to get involved and help make a meaningful difference to families facing blood cancer.

To learn more or to support the cause, visit www.leukaemia.org.au

EVENTS

WHAT WE’RE LOOKING FORWARD TO THIS YEAR 20-22 May 2026 Sunshine Coast Convention Centre, Twin Waters Held every two years and hosted by the Master Plumbers’ Association of Queensland (MPAQ), the event unites plumbers, gasfitters, business owners, apprentices, inspectors and suppliers to explore business performance, compliance, workforce strategy and technical excellence.

The speaker line-up, Conference Program and dedicated Trade Exhibition continue to take shape, featuring expert-led sessions, hands-on group activities and innovative product and technology displays. Networking events throughout the program provide valuable opportunities to connect with peers and industry leaders.

MPAQ Members save 25% on a full delegate ticket compared to non-members.

Visit www.au.entegy.events/pgc2026 for the latest updates – this is the industry event you won’t want to miss.

PLUMBING & GAS INDUSTRY AWARDS

Friday, 30 October 2026 6:00pm – Midnight Events Centre, Level 6, Queen’s Wharf Brisbane, Brisbane City.

Join us as the Plumbing & Gas Industry Awards return to honour the people and businesses shaping the future of our industry. Set against the iconic backdrop of Queen’s Wharf Brisbane, this flagship event brings together apprentices, tradespeople, contractors, businesses, and industry leaders to recognise excellence, innovation, and commitment across plumbing, gas, and hydraulic consultancy.

Nomination for Awards are set to open in April 2026 Keep a look out at www.plumbingandgasawards.com for updates as they happen.

S U P E R I O R

P R E S S F I T

S Y S T E M

Scan to view the Metpress Range

Austworld's Metpress Brass and Copper Fitting system range is one of the safest and most reliable brass pipe installation systems available for below and above ground applications.

MASTER PLUMBER MAGAZINE Autumn 2026 | 29

MPAQ TRAINING

FREE REFRESHER TRAINING FOR INDUSTRY PROFESSIONALS Compliance doesn’t wait politely until you’ve got a quiet week.

Standards change, safety expectations shift, and what was “fine last year” can quickly become “not quite.” That’s why we’ve launched a new suite of free online refresher courses— short, practical, and built for busy industry professionals who want to stay sharp and stay compliant.

These three courses are designed to provide industry professionals with a concise and targeted review of essential skills. This program focuses on core competencies across various fields, delivering up-to-date knowledge on industry standards, safety protocols, and best practices.

With flexible, self-paced online courses, participants can refresh their skills at their own pace, ensuring compliance with current industry requirements while enhancing professional expertise. The program emphasises practical, upto-date content tailored to industry needs, helping professionals reinforce key knowledge and remain prepared for application in their chosen fields.

Legislation and Standards Compliance Refresher

of the current This course for plumbers provides an in-depth review . The AS/NZS Series rds Standa ge Draina and ing Plumb 3500 AS/NZS version to 2021 the in s 3500 series has undergone significant update you Ensure es. practic safety and reflect advancements in technology safe for rds standa ry indust and ions obligat legal are up to date with your installations and maintenance.

stay up to date with your industry knowledge Legislation and Standards Compliance Refresher High-Pressure Water Safety Skills Refresher Gas Work Safety and Skills Refresher

www.mpaq.com.au/training 30 | MASTER PLUMBER MAGAZINE Autumn 2026

UNT 30 SEPT IL EMBER 2026!

High-Pressure Water Safety Skills Refresher

This course reviews the safe operation and maintenance of highpressure jetting equipment. It covers essential safety protocols, equipment handling, hazard identification, and proper use of personal protective gear. The course ensures operators are up to date on regulations and techniques for effective and safe jetter equipment use.

As a certified operator, you must complete refresher training every two years to remain compliant with industry regulations. This refresher aligns with: AS 4233.1:2013 – High-Pressure Water Jetting Systems: Safe Operation and Maintenance and Safe Work Australia’s Guide for Managing Risks from High-Pressure Water Jetting.

Gas Work Safety and Skills Refresher

storage of This course covers key safety protocols, handling, and on gas types, dge knowle gases used in various industries. It reinforces ures, and proced ency emerg ion, pressure management, leak detect ensures course the , sionals profes for ed Design regulatory compliance. . usage gas updated skills and adherence to best practices for safe

There is no cost to participants, and the program is fully subsidised for a limited time, so now is the time to register. This program is proudly funded and supported by the Queensland Government.

MPAQ TRAINING

NOW DELIVERING GAS COURSES ONLINE In response to member and stakeholder feedback, we are excited to share that MPAQ is now recommencing the delivery of the gas courses online, to offer flexibility to students.

We continue to evaluate and refine this program to better suit industry needs. This will enable students across Queensland to access some of the Certificate IV gas training and provide flexibility to students and employers and will enable students across Queensland to access two out of the four Certificate IV gas units online: CPCPCM4012 ESTIMATE AND COST WORK 4-part class starts 12 November 2026 Time: 7.00am – 10.30am each session Enrol now: www.mpaq.com.au/course/estimate-and-cost CPCPCM4011 CARRY OUT WORK-BASED RISK CONTROL PROCESSES 4-part online class starts 4 May 2026 and 1 December 2026 Enrol now: www.mpaq.com.au/course/work-based-risk Time: 7.00am – 10.30am each session Students must attend all dates sessions and submit all assessments to complete the course. Enrol now so you don’t miss out!

FULL 2026 TRAINING CALENDAR NOW LIVE: LEARN LOCALLY, STAY COMPLIANT, KEEP MOVING Planning your year gets a lot easier when you can see what’s ahead — which is why our full 2026 training calendar is now live. With courses scheduled right across Queensland, from the Gold Coast to Cairns and everywhere in between, the program is designed to be practical, accessible, and aligned with the real needs of industry.

Queensland is big — and your schedule is bigger. That’s why we’ve mapped delivery locations across the state and built flexible training options that make it easier to stay compliant, upskill your team, and plan ahead without unnecessary travel or disruption.

2026 Courses at a Glance The 2026 program includes a broad range of training for plumbing and industry professionals, covering technical capability, safety, and compliance. Depending on the course, you’ll find options delivered as: • Face-to-face training in selected Queensland locations • Online and blended formats for maximum flexibility • Refresher options (where applicable) to help you keep certifications current A Smart Move: Book Early Some courses have limited places, and popular dates can fill quickly.

If you already know what training you or your team will need in 2026, booking early is the easiest way to lock in preferred dates. It also helps businesses plan ahead for workforce scheduling, especially when you’re balancing job deadlines, leave, and the general chaos that appears the moment you try to organise three people and a vehicle.

Ready to plan your 2026?

To view dates, locations, course information, and to register, visit our website or contact the Training Services team for assistance.

For enquiries and bookings phone 07 3273 0800 or email training@mpaq.com.au MASTER PLUMBER MAGAZINE Autumn 2026 | 31

PAGE HEADING

UNLOCK YOUR ASSOCIATION FLEET DISCOUNT Industry Association Members get access to exclusive member benefits The Association Fleet Discount unlocks discounts normally reserved for large businesses. It’s part of our commitment to helping local businesses save time and money by providing reliable, safe, and comfortable vehicles. Available at all Toyota Dealerships, exclusive to select industry association members.

The Association Fleet Discount makes it easier to get behind the wheel of a hard-working Toyota fleet vehicle, with discounts across a great range of cars.

Find out how the Association Fleet Discount could benefit you.

For full terms & conditions, details and eligibility requirements, visit your Toyota Dealer or call 1800 679 247

32 | MASTER PLUMBER MAGAZINE Autumn 2026

Scan to sign up for the latest insights from Toyota for Business

MEMBER NEWS TWO INDUSTRY STALWARTS ELECTED MERITORIOUS MEMBERS AT THE 125th ANNUAL GENERAL MEETING Darryl Flanagan Darryl Flanagan joined our association on 13 May 1980 and served in the Toowoomba Division as Chairman (1985-88), Secretary (1982-84), and Treasurer (1996-97, 2003-04).

Darryl and Helen were the main organisers of a most enjoyable State Conference hosted by the Toowoomba Division in 1989 and numerous Annual Dinners.

Darryl has served as World Skills Regional Competition judge and was a finalist in the Toowoomba Chronicle’s Tradesperson of the Year.

In the Community he was a member of the Rotary Club of Toowoomba South.

Congratulations to Darryl on a well-earned award.

Darryl Flanagan and Kent Vickers (MPAQ President)

Vale: Joseph McCoy Aged 73 The Association was shocked by the sudden passing of Joe McCoy of Redcliffe on 11 January 2026.

Joe was born at the Royal Brisbane Hospital and served his apprenticeship with Rick Timms at Tarragindi, a suburb of Brisbane. After undertaking National Service Training, he established his own plumbing business.

Joe joined our association on 18 March 1992 and served the Redcliffe Division well as Secretary (1995-97), Social Director (1997-98), and Chairman (1999-2006, seven consecutive terms). There were many division meetings held on his home veranda at Deagon. At our last Annual General Meeting in November 2025 Joe was honoured as a Meritorious Service Member.

In his business he became a gas certifier for marine vessels, especially for the prawn trawler fleet operating out of Cabbage Tree Creek. He also set up his own charter boat business, The Real McCoy. Joe apprenticed his son, Andrew, and continued in the trade on the Gold Coast in his own business called On the Plumb.

In the community Joe has served as a Scout leader and assisted with the Sandgate RSL sub branch. He was a member of the Volunteer Marine Rescue Brisbane for twenty eight years including serving on the Committee. Prior and during his retirement Joe was skipper of Alpha crew at marine rescue with monthly duty days, joining Zulu

Joesph McCoy was presented with the Meritorious Service Award at the 125th Annual General Meeting

crew when retired. Up to his sudden hospitalisation he was a regular on the Zulu Crew every Tuesday who performed maintenance on the jetty, pontoon, boat ramp, and surrounds. He was an excellent mariner and mentor.

Joe’s passing was sadly caused by metastatic melanoma, which led to brain tumours. As a testament to the respect and affection he commanded, more than 200 people attended a Celebration of Life held at the VMR Clubhouse on 23 January 2026. The Association’s President, Kent Vickers, addressed those gathered and spoke of Joe’s significant involvement and valued contribution to the Association.

Joe was one of the most likable people you could ever meet and we offer our deepest sympathy to Jan and the extended family.

Written by Bruce Wallace, MPAQ Honorary Historian

MASTER PLUMBER MAGAZINE Autumn 2026 | 33

MEMBER NEWS

Beryl Marion Connell

Vale

12 February 1929 – 3 November 2025 One of the Association’s Grand Old Ladies Has Passed Away Beryl Connell was born at Plunkett Street, Paddington and first met her future husband Lyle on the dance floor as he was her dance instructor.

Lyle had served his plumbing apprenticeship with Watson Bros then, as the second youngest son of Sidney, joined the family business SA Connell & Sons in 1949. The business spilt in 1974 and Connell Plumbing, Connell Sales, and Paddington Hardware were established.

Lyle had served as MPAQ President (1967-68), President of the Institute of Plumbing Australia (QLD Chapter), and President of the Building Industry Specialist Contractors Organisation QLD. Beryl supported Lyle in all industry activities such Federal and State Conferences, tennis, and lawn bowls as well as community organisations such as Rotary, Senior Citizens and Amateur Swimming.

During Lyle’s MPAQ Presidency, Beryl introduced what would become a long-standing tradition of the Plumber’s Mates, later renamed to the Plumber’s Wives, for a social gathering once a month.

She also had an interest in popular music, which was unusual for someone of her era. In 1971 she took a group of Plumber’s Wives to a Joe Cocker concert in Brisbane. After all, he was a former gasfitter from Sheffield in the UK. On 21 January 1976 her husband Lyle tragically passed away of a heart attack at the age of forty-eight after an MPAQ General Meeting. Despite this devasting blow Beryl remained active in the community with Bardon Bowls Club, MPAQ activities, and her beloved church.

Trevor John Gozzard 18 May 1952 – 8 December 2025 The plumbing industry was saddened by the passing of one of its leading lights after a nine year battle with cancer.

Around ten years ago Beryl made the comment to me at a funeral of an MPAQ member “we only meet up on days like this”, which prompted me to suggest to our Council to host an annual Stalwarts Day, which she rarely missed.

In failing health, she attended our 125th anniversary celebration last May and sadly has missed out reading the soon to be published history book.

Beryl Connell was one of the most wonderful persons you could ever meet and our deepest sympathy to daughter Jennifer and son Colin.

Written by Bruce Wallace, MPAQ Honorary Historian

Trevor Gozzard began his plumbing career in 1968 when he was apprenticed to his father Arthur, an ex-serviceman and an MPAQ member in his own right in 1965 at Caloundra. By Trevor’s own admission he wasn’t a model apprentice preferring to go surfing at Moffat or Kings Beach before work, lunchtime, and after work much to his father’s displeasure.

Trevor began work in the commercial field in 1980 at Tangalooma Resort on Moreton Island, not a bad place to branch out. Then in 1983, he worked on the State Government Precinct Building in George Street, Brisbane.

In 1987 he started at Fairfield Plumbing as a Supervisor, then appointed Manager the following year. From 1992 to 1999 he was Manager for QLD, NSW and NT. He briefly worked for Crane Distribution before joining GWA as Major Projects Manager and retiring in 2018.

In the 1990s he was part of a MPAQ committee involved in negotiating Enterprise Bargaining Agreements with the Union, which would have been fun in the years of the “recession we had to have”.

In 1997, Trevor filled a casual vacancy on our State Council then the following year elected as Junior Vice President and Deputy Representative on the Construction Training QLD Committee.

Disappointingly, in November 1998 he resigned from those positions sighting business pressures, which was a real shame to lose a person of his calibre.

Trevor was a great people person with a sharp witty sense of humour coupled with the ability to hold high profile positions in our industry. He also maintained a strong Christian faith.

The Association passes on our condolences to Lorelei and the extended family.

Written by Bruce Wallace, MPAQ Honorary Historian

34 | MASTER PLUMBER MAGAZINE Autumn 2026

PAGE HEADING

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manage whs on the go, on site, and on your phone

free with an mpaq contracting membership you get $1,428 additional value

Master Plumbers’ Safety comes at no additional cost to members. Non-members can purchase a subscription from $44 per month.

Why use this system? whs templates and info sheets

$1,428 additional value included in your membership

Complying with Australia’s strict WHS laws is a must – failing to do so could mean huge penalties and in extreme cases, jail.

To cut through this complexity, MPAQ is offering members a simple system to manage their health and safety obligations, particularly in relation to the creation of Safe Work Method Statements (SWMS), which can be created in less than five minutes through the Safety platform.

FIND OUT MOre and register:

MASTER PLUMBER MAGAZINE Autumn 2026 | 35

MEMBER BENEFITS MPAQ membership goes beyond services, products and industry support. It also gives you access to exclusive discounts and special offers designed to strengthen your business.

Through carefully selected partnerships with suppliers and providers who are committed to backing our industry, we’ve secured a range of exclusive member offers that provide added values and a competitive advantage.

Check out some exclusive discounts available for MPAQ members below.

MOST

Make the OF YOUR MEMBERSHIP WITH

Austbrokers Comsure Austbrokers Comsure have dedicated staff who look after members of MPAQ by designing a tailored insurance program for your business. They can provide cover for all your general insurance requirements, such as: • General Liability (public & products) • Office & Business • Portable Tools • Motor Vehicles • Contract Works • Home & Contents MPAQ members have access to Austbrokers Comsure’s expert staff, who are committed to offering a tailored service and discounted broker fees. Plus, access the exclusive accident and sickness income protection cover below.

Find out more by visiting www.mpaq.com.au/benefits/comsure

MPAQ Ampol MPAQ and Ampol are getting behind Australian businesses with AmpolCard, a fuel card that delivers great discounts.

As a member of MPAQ, you’ll not only save at the bowser, you’ll save time on admin with all your expenses on one ATO-approved report.

What’s in it for you?

• Save money – Save up to 7c per litre on premium fuels and 6c per litre on regular petrol and diesel • Save time – All vehicle expenses in one ATO-approved monthly invoice, 24/7 access to myAmpol, mobile payments with the Ampol app, and options to integrate to Xero or MYOB • Add Ampol Roadside Assistance^ – Enjoy peace of mind with a service that’s there for you when you need it most, from just $5.25 a month.

Find out more at www.mpaq.com.au/benefits/ampol

Mercedes-Benz Brisbane Mercedes-Benz Brisbane is a multi-site luxury automotive retailer proudly representing Mercedes-Benz across Brisbane. Their flagship showroom is located at the Breakfast Creek Lifestyle Precinct in Newstead, supported by additional specialised locations including Mercedes-Benz Vans at Eagle Farm, Certified Pre-Owned at Fortitude Valley, and MBQ Autobody at Salisbury.

General Liability (public & products).

MPAQ members can access significant savings across the Mercedes-Benz Vans range through the Starfleet Advantage program.

MPAQ Membership will entitle MPAQ Members to the following discounts: • 12% off the list price and options on the Sprinter Cab Chassis range • 8% off the list price and options on the Sprinter range (excluding 311) • 7% off the list price and options on the 311 Sprinter range • 8% off the list price and options on the 116 and 119 Vito, and the 116 Vito Tourer • 8% off the list price and options on the V300 range • 5% off the list price and options on the V250 range • 6% off the list price and options on the 114 Vito range Eligibility requirements apply. Find out more by visiting www.mpaq.com.au/benefits/mercedes-benz-brisbane

Member Benefit Partners

36 | MASTER PLUMBER MAGAZINE Autumn 2026

Gould Instruments Gould Instruments is an ISO9001: 2015 Quality Endorsed, North Queensland based specialist company that provides instrumentation supply/service/repair and calibration to a wide range of industries.

Get exclusive member pricing on test kits available on the MPAQ shop: • Gould Instruments Backflow Test Kit – GI-DBT1 – high accuracy digital backflow prevention device test kit • Gould Instruments Backflow Test Kit – GI-DBT2 in 3D Printed Case – high accuracy digital backflow prevention device test kit in 3D printed case • Gould Instruments TMV Test Kit – GI-TMV01 – comprehensive Thermostatic Mixing Valve test kit To claim this benefit, visit www.mpaq.com.au/benefits/gould-instruments MPAQ Offer Eligibility: This offer is available to Contracting Members only.

Check out all the offers available to you by scanning the QR Code.

MILESTONES

CONGRATULATIONS TO OUR MILESTONE MEMBERS NOVEMBER • DECEMBER • JANUARY NAME

COMPANY

DIVISION MILESTONE

Michael McReaddie Brisbane Taps Toilets and Drains

Brisbane South 5

Dean Warren

Buz Plumbing & Gas Services Pty Ltd Brisbane North 5

Peter Dunnett

Central Plumbing and Civil

Central

Cameron Bettini

CJ & ML Bettini Plumbing

Mackay

5

Dan’s Plumbing

Gold Coast

5

Greg O’Shea

GCO Plumbing & Gas Pty Ltd

Sunshine Coast 5

Darren Murton

Murt’s Plumbing

Sunshine Coast 5

Matthew Sanders

North West Plumbing (QLD) Pty Ltd Country

5

Nathan Bell

Precision Pipeline Plumbing Services Brisbane South 5

Reece Holmes

Queensland Plumbing Pty Ltd

Brisbane South 5

Luke Costello

Streamworks Plumbing and Backflow Pty Ltd

Gold Coast

Thomas Kimber

Transform Plumbing & Gas Pty Ltd

Brisbane South 5

Ray Vallett

Bruce Sutton - Liquid Plumbing Solutions

5

Brisbane North 5 ACO Halgan Pty Ltd

YEAR

MILESTONE

5

Daniel Rho

Andrew Wood

15

Brisbane South 10 10

NAME

COMPANY

DIVISION MILESTONE

Darren Stewart

DNT Plumbing and Gasfitting Pty Ltd Far North Qld

25

Kristie Taylor

K & K Taylor Plumbing (QLD) Pty Ltd Gold Coast

25

Peter Rossington

PL & GL Rossington

Ipswich

30

Garry Bettiens

Capricornia Plumbing & Drainage

Central Highlands

35

Ben Crew

BC Project Industries

Central

Clinton McArthur

Clinton McArthur Plumbing

Sunshine Coast 10

Matt McCosker

M & M Plumbing Services

Brisbane South 10

Donald Hobson

Don Hobson Pty Ltd

North Qld

35 35

Thomas Harrington Plumber Rat Pty Ltd

Brisbane North 10

Matt Newcombe

The Plumbing Group

Ipswich

Raymond Dennis

Raymond W Dennis

Sunshine Coast 10

Don Shortis

Our Plumber QLD Pty Ltd

Brisbane South 40

Dirk Widdowson

WES Mackay

Mackay

10

Frank Saunders

Aquazon Plumbing

Country

15

Robert Cooke

Bay City Plumbing

Fraser Coast

15 15

Mark Parsons

Bundaberg Regional Council

Bundaberg

Darren Mackie

DKM Plumbing

Brisbane North 15

Joshua Stimpson

JS Plumbing & Supplies

Sunshine Coast 15

Daniel Lewis

Lewis Plumbing (Qld) Pty Ltd

Brisbane North 15

Bruce Sutton

Liquid Plumbing Solutions Pty Ltd

Brisbane North 15

Mick Curtis

Mick Curtis Plumbing

Mackay

15

Ben Saywell

O’Brien Plumbing Bundaberg

Bundaberg

15

Peter Coorey

Peter Coorey Plumbing Group

Toowoomba

15

Billy Muir

Brisbane Plumbing and Gas

Brisbane South 20

Michael Preston

Fallon Solutions

Brisbane South 20

Tracy Shayler

Australian Gas Networks

Brisbane North 25

15 YEAR

MILESTONE

Luke Kerin and Mark Parsons (Bundaberg Regional Council) with Jason Searle (MPAQ) Bundaberg Regional Council MASTER PLUMBER MAGAZINE Autumn 2026 | 37

NEW MEMBERS

WELCOME TO MPAQ’S NEW MEMBERS & ASSOCIATES NOVEMBER • DECEMBER • JANUARY NAME

COMPANY

DIVISION

NAME

COMPANY

DIVISION

Chris Martin

Ace Martin Plumbing & Gas Pty Ltd

Brisbane South

Shane O’Toole

Pacific Plumbing and Design

Brisbane South

Brant Logan

All Plumbing & Gas Gatton Pty Ltd

Toowoomba

George Ellison

PBG Plumbing Services

Ipswich

Luke Spiller

APAC Plumbing and Fire

Brisbane South

Christopher Holmes

Arrow Plumbing and Gas

Brisbane North

Shannon McCullagh

Pinnacle Plumbing and Wastewater Toowoomba Services Pty Ltd

Sharlene Michael

Polyweld Tech Academy

Jackson Becker

Becker Plumbing

Sunshine Coast

Outside Queensland

Kylie Ohehir

Bertram and Son Services Pty Ltd

Gold Coast

Tom McGovern

TPM Plumbing Services Pty Ltd

Toowoomba

Alexander Burton

Burton Plumbing and Gas

Brisbane South

Matthew Winters

Winflow Plumbing Group

Brisbane North

Ben Jacques

BWJ Plumbing & Gas

Gold Coast

Cecilia Quek

Workforce Abundance Pty Ltd

Brisbane South

Laclan Maltman

Coast to Coast Plumbing Drainage Maintenance

Sunshine Coast

Daniel Smith

D R Smith Plumbing

Toowoomba

Russell Groth

Drainaway Asset Services

Central

Drew Campbell

Drew Campbell Plumbing

Far North QLD

Luke Hamsik

East Shores Plumbing and Gas Pty Ltd

Central

Matthew Christie

Fast Fix Drains

Brisbane South

Malcolm Hanley

Hanley Browne Plumbing

Brisbane North

Hayden Drew

HD Trade Services

Brisbane North

Joshua Brown

J.Brown Plumbing and Gas

Brisbane South

Jayden Ward

JMach Plumbing Solutions

Fraser Coast

Luke Galvin

Maluka Plumbing and Gas Pty Ltd

Brisbane South

Marcelle Baardt

Marco Plumbing Solutions Pty Ltd

Gold Coast

Zac Adams

Nauti Plumb

Far North QLD

Nathan Gatt

NEG Plumbing

Central

Nigel Lauchlan

Nivosa Pty Ltd

Brisbane South

Robert McKenzie

Brisbane South

Cameron Grant

North QLD

Chunsong Xu

Brisbane South

Jesse Wrafter and Peter Kenward - Powerhouse Plumbing Services

Do you know someone who would benefit from an MPAQ Membership?

Option 1 | Have your friend or family member contact our Membership team to discuss joining as an MPAQ member. Make sure they mention you as their referral source!

Option 2 | Send the details of the person you are referring to our Membership team and we’ll contact them directly.

Once their membership application is finalised, you will receive a $150 rebate to be used towards your next annual membership renewal. The person you have referred will get their $55 nomination fee waived.

38 | MASTER PLUMBER MAGAZINE Autumn 2026

Refer someone and receive $150 off your membership!* *Only applicable to contracting members. The referee and the new member must hold a contracting membership.

Members can use the referral fee ($150 per successful referral) up to the value of their next annual or monthly membership fee only (the rebate will be applied at the next membership renewal).The referral fee can only be used for membership fees and cannot be used as credit for other MPAQ services.

PAGE SUPPORTERS HEADING

THE SUPPORTERS OF OUR INDUSTRY Platinum Corporate Supporters Austbrokers Comsure AustWorld Caroma Industries Ltd MM Kembla Reece Reliance Worldwide Corporation ServiceTitan, Inc. The Service Trades College Australia Toyota Tradelink WFI Insurance Zip Water

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07 3369 4777 07 5474 4055 0409 074 201 07 3277 6696 07 3805 3800 07 5520 6701 02 8865 3500 03 9462 2666 1300 717 717 03 9464 2374 07 3505 2206 1300 588 749 07 36085738 07 3203 2105 13 28 79 02 9630 5250 07 3630 5744 07 3223 5900 1300 169 026 07 3260 2555 02 8556 4000 131 926 0421 055 729 07 3490 6700 07 3255 9255 0419 198 123 08 9437 4949 1300 167 143 07 3625 1900 1300 243 549

HGI Australia Pty Ltd Lifestyle Tradie Group Pty Ltd Mobile Tyre Shop Moff’s Revit Modelling Pty Ltd Ozzi Kleen Plastec Australia Pty Ltd Plumbers’ Supplies Co-Operative Limited Plumbing Design & Drafting Plumbing Plus Bathroom Kitchen Laundry Pty Ltd Podium Polyweld Tech Pty Ltd Porters PROTRADE United Pure One Corporation Ltd QUT Facilities Management Rain Harvesting Rehau Pty Ltd Ridge Tool (Aust) Pty Ltd Rinnai Robert Bosch (Australia) Pty Ltd Samios Sewer Cameras Australia Pty Ltd Shower Sealed Pty Ltd Simpro Specialised Plumbing Centre Stoddart Strongcast Pty Ltd Storm Plastics Pty Ltd Stratco (Qld) Pty Ltd Studor Australia Pty Ltd TAFE Queensland Taylex Australia Pty Ltd The Bidet Shop The Couta Group Pty Ltd The Industry School The Wondercap Company Pty Ltd Totally Workwear Tradie Finance Upfront Pay Uponor Valves R Us Viega Pty Ltd Vinidex Pty Ltd Vodafone Business Centre Wilson Industries Workforce Abundance Pty Ltd Xact Accounting Zetco Valves Pty Ltd

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Associate Councils Aurukun Shire Council Brisbane City Council Bundaberg Regional Council Gympie Regional Council Isaac Regional Council Kowanyama Aboriginal Shire Council Livingstone Shire Council (LSC) Logan City Council Mackay Regional Council Mareeba Shire Council Moreton Bay Regional Council Quilpie Shire Council Southern Downs Regional Council Toowoomba Regional Council Townsville City Council

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MASTER PLUMBER MAGAZINE Autumn 2026 | 39

Austbrokers AustbrokersComsure Comsure 2424 Hour HourAccident Accident&& Sickness SicknessCover Cover Austbrokers Comsure is the specialist in in trades insurance.

Austbrokers Comsure is the specialist trades insurance.

Our members only plumbers & gas-fitters cover features: Our members only plumbers & gas-fitters cover features: • Agreed Value* • Agreed Value* • Business Expense Inclusion (e.g(e.g rent,rent, equipment leases & depreciation) • Business Expense Inclusion equipment leases & depreciation) • No medical check-ups required for cover • No medical check-ups required for cover • Sickness Cover up toup age 70 70 • Sickness Cover to age • No motorcycle exclusion • No motorcycle exclusion • Football & amateur sports covered • Football & amateur sports covered • 24/7 worldwide cover • 24/7 worldwide cover • Tax-deductible premiums • Tax-deductible premiums • Cover also available to your partner • Cover also available to your partner Choice of Cover: Choice of Cover: ☐ Agreed Value to $1,300 Weekly Income ☐ Agreed Value up toup$1,300 Weekly Income No financials required to apply No financials required to apply

☐

☐

-OR-

-OR-

Indemnity Value 90% of income up to $1,500 Weekly Income Indemnity 90% of income up to $1,500 Weekly Income Fixed Value business expenses included as income FixedFinancials business required expenses included as income to apply Financials required to apply

Pre-existing injuries and conditions are not covered. It is important to note Pre-existing and conditions are not covered.

It is important note that theinjuries policy terms in relation to Pre-Existing conditions apply totoeach that the policy terms in relation to Pre-Existing conditions apply to each new Policy Period. new Policy Period.

Contact Austbrokers Comsure today.

P 1800 122 194 Comsure today.

Contact Austbrokers E mpaq@abcomsure.com.au P 1800 122 194 W www.abcomsure.com.au E mpaq@abcomsure.com.au W www.abcomsure.com.au Citycover (Aust) Pty Ltd t/as Austbrokers Comsure | ABN 99 010 699 537 | AFSL No 241087

Citycover Pty Ltd t/asinAustbrokers Comsure 99 010 699 537 AFSL Nonot 241087 Any(Aust) advice provided relation to insurance is |ofABN a general nature only.| We have considered your specific financial needs, requirements, or objectives. You should consider the appropriateness of any Any advice provided relation insurance is of a to general nature only. We have not considered yourbefore general adviceinwe give toto you, having regard your own objectives, financial situation and needs on it.

Whererequirements, the information to a particular financial product, you should obtainofand specificacting financial needs, orrelates objectives.

You should consider the appropriateness any thegive relevant Product Disclosure and Policy Documents before makingbefore any generalconsider advice we to you, having regard toStatement your own(PDS) objectives, financial situation and needs decision to purchase that financial product. acting on it. Where the information relates to a particular financial product, you should obtain and consider the relevant Product Disclosure Statement (PDS) and Policy Documents before making any decision to purchase that financial product.