Master Plumber Magazine - July/August 2020

1900 - 2020

INVESTING IN PEOPLE

J U LY / A U G U S T 2 0 2 0

IN THIS EDITION

Fire System Block Plans

Casual Employee Leave Entitlements

Celebrating 30 Years in Business

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23299 WMTS518

CONTENTS

July/August 2020 10 Safety Reduction in Workplace Exposure Standard for Respirable Crystalline Silica Buying a Jetter? Make an Informed Decision!

12 Professional Development 15 Training 16 Apprentices 22 Workplace Relations Casual Employees Entitled to Annual Leave and Personal/Carers’ Leave

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2020 Ekka Show Holdiay

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6 Executive 7 Industry News

24 Business

NCC 2019 Amendment 1 Proposed Changes Update

26 Plumbing Ambassador

New NCC CPD to Build Industry Understanding

28 Product News

New Transitional Arrangements for Mechanical Services Licensing

29 Health & Wellbeing

Increase in Premiums for Queensland Home Warranty Scheme

8 Technical 9 Gas

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30 Celebrating 120 Years

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32 Social 34 Member News PUBLISHED BY Master Plumbers’ Association of Queensland 243 Bradman Street, Acacia Ridge QLD 4110 P: 07 3273 0800 F: 07 3273 0873 E: info@mpaq.com.au W: www.mpaq.com.au THE TEAM EXECUTIVE DIRECTOR Penny Cornah P: 07 3273 0800 E: penny.cornah@mpaq.com.au EDITORIAL & ADVERTISING ENQUIRIES Ashleigh Stonehewer P: 07 3273 0800 E: ashleigh.stonehewer@mpaq.com.au DESIGN PrintPublish P: 1300 98 94 91 E: info@printpublish.com.au PRINT Printcraft P: 07 3291 2444 E: marketing@printcraft.com.au

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Editor’s Note Welcome to the July/August edition of the Master Plumber Magazine!

With COVID-19 restrictions continuing to ease around Queensland, I’m writing this note with an optimistic hope that our pre-COVID freedoms might soon be back. I won’t hold my breath for international travel any time soon, but I’m looking forward to exploring parts of Queensland and Australia (fingers crossed) on my next break. With that being said, we know that a lot of plumbing and gas businesses are still trying to navigate the post-COVID landscape and assess the impact. Remember, MPAQ is here to support you through this time, so let us know if there is anything we can do for you, or if there are any topics you would like to see covered in future editions of the magazine.

In this edition, we follow up the technology feature in the May/June magazine by taking a look at another very important asset for plumbing and gas businesses: people. The people who make up your business help you stand out from the crowd, and nurturing the skills and knowledge of the people in our industry is important for the future of the plumbing and gas trades. We take a look at professional development, online training opportunities, and the importance of hiring apprentices.

Before you turn the page and start reading the stuff you’re really here for (I’ll wrap it up soon, I promise), I want to let you know that this edition of

the Master Plumber magazine will be the last bi-monthly edition. From September, we will be bringing you seasonal editions of the magazine.

We will continue to work hard behind the scenes to create a magazine specific to the Queensland plumbing and gas industry, and we hope that the additional time between editions will mean we can bring you more original content. If you have questions about this, please do not hesitate to contact me at ashleigh.stonehewer@mpaq.com.au.

Congratulations to all members reaching milestones in this edition, and a warm welcome to our newest members. Happy Reading!

Ashleigh

37 Milestones

30 36 Member Benefits

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MPAQ COUNCIL PRESIDENT Kent Vickers P: 0418 883 999 E: kvickers@qigs.com.au VICE PRESIDENTS Don Nunn P: 0418 717 470 E: dgnunn1950@gmail.com Patrick Robertson P: 07 3276 8833 E: info@rpgs.com.au PAST PRESIDENT Kelvin Slade P: 0417 787 284 E: sales@sladebrosplumbing.com.au TREASURER John Salmon P: 07 3862 2777 E: john@salmonplumbing.com.au COUNCILLORS Dennis Yarrow P: 07 3277 5742 E: admin@yarrowplumbing.com.au Michael Ryan P: 07 3630 4744 E: mryan@beavisbartels.com.au Sam Hannant P: 0405 647 046 E: sam@yesfire.com.au Paul Bezanson P: 0408 777 275 E: paul@mineconplumbing.com.au Harle Gall P: 0437 768 409 E: h.gall@laserplumbing.com.au Ben Crew P: 0400 364 665 E: ben@bcprojectindustries.com

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38 New Members 39 Supporters

TRUSTEES Bill Watson AM P: 07 3273 2333 E: bill@connectorsgroup.com.au Bob Kimlin P: 07 4772 6308 / 0419 744 383 E: bobk@live.com.au LIFE MEMBERS G Cottee, F Huysing, MJ Moor, T Morris, J Porter, NF Sharman, BD Wallace, WB Watson AM, R Kimlin, R Weaver MERITORIOUS SERVICE MEMBERS A Chapman, T Morris, D Powell, B Wallace, R Weaver, M Wilshere, D Nunn DISCLAIMER Opinions expressed in this publication are not necessarily those of the MPAQ, nor does the MPAQ guarantee the accuracy of statements made by contributors or advertisers or accepts responsibility for statements they may express in this publication. The MPAQ does not accept liability to advertisers, which may be held contrary to the Trade Practices Act 1974. The MPAQ reserves the right to refuse, cancel, amend or suspend any advertisements or inserts without reason.

MASTER PLUMBER MAGAZINE July/August 2020 |

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EXECUTIVE

PERSPECTIVE

Penny Cornah, Executive Director

Queensland is making significant progress in reopening and rebuilding its economy following the shutdowns caused by COVID-19. Children have returned to school, our shopping centres are busy, and some of the local cafes, restaurants, pubs, and gyms have reopened; although, they are now required to have a COVID safe plan in place. All of these steps are encouraging as I’m sure most of us would like to return to more of a normal (pre-COVID) life.

Obviously, we still need to remember to be vigilant when out in public.

There are significant challenges ahead in rebuilding businesses and getting the economy firing again, but we are hoping that not too many of our members have been impacted severely.

Plumbing and gas fitting is an essential service, and we were advocating for this through the whole COVID-19 situation.

The Queensland Government recently announced a new round of Small Business Recovery Grants and a $267 million building boost to benefit tradies and regions. These grants are welcome news as they will support construction sector jobs and promote investment and economic development as the state recovers from the global COVID-19 pandemic.

COVID-19 has had a significant impact on Queensland’s housing and construction sector—a critical employer of skilled tradies across the state.

The stimulus package will keep tradespeople on the tools and the building

supply chain moving, while supporting first home buyers and responding to homelessness impacts from COVID-19.

Targeting social and affordable housing investment and regulatory strategies to sustain jobs and recognise hardship in residential construction is important to our recovery: • $100m housing construction – works for tradies: to boost housing supply, drive economic activity, and support construction across Queensland.

• $50m SEQ community stimulus program: further funding to local government to support minor works and projects that create local jobs in our most impacted areas.

• $106m support for home building to stimulate the building market for new homes valued at less than $750,000: • First home owner grant: re-affirmed commitment to the $15,000 first home owner grants program for any Queensland first home buyers purchasing a new home.

• Regional home building boost: to provide a $5,000 grant for buyers of a new home (as the principal place of residence) in a regional location (in addition to the $15,000 for first home owners).

• $10m seniors and accessibility assistance: to continue providing services for seniors and people with disabilities to conduct critical home maintenance.

• $1.175m regional training infrastructure: to upgrade existing TAFE training campuses.

MPAQ has worked closely with the government to support our members and identify these opportunities. We look forward to continuing this positive engagement as the pipeline of work rolls out.

To contact me please call the MPAQ office on 07 3273 0800 or email me at penny.cornah@mpaq.com.au.

Please take care and stay safe.

PRESIDENT’S MESSAGE COVID-19: The Recovery Every year the board of Master Plumbers’ Association of Queensland (MPAQ) is given the task of calling 10 members each, to reach out to see how their businesses are travelling.

There are two reasons for doing this: firstly, to engage with our members and, secondly, to identify any issues that they have in their regions that we are not aware of.

This year when the calls were Kent Vickers, President made, I was expecting quite a different response. Overall, our members were incredibly positive and upbeat about the future for the Queensland plumbing and gas industries. Both the domestic and commercial markets had not experienced a slowdown of any major proportion.

One of the main concerns was that the “boom” most of them were experiencing would stop, and stop suddenly, leaving them with a hole in their bottom line for the rest of the year. The main concern was that new building projects would dry up later in the year because new house contracts and approvals had dropped off during the peak of the pandemic. Fortunately for our members, they are a diverse population and maintenance has stayed strong during the home isolation period.

As with any recovery of this nature, there are new problems to overcome. One of the main issues identified in the plumbing industry was the possibility of stagnant water accumulating in the water supply (both

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hot and cold) of larger buildings. Any building that has been unoccupied for an extended period has an increased risk of biological pathogens flourishing in the plumbing systems. MPAQ has recognised this as a potential hazard and has been in talks with the government agencies responsible to generate a public health awareness campaign to combat the problem.

The Department of Natural Resources, Mines and Energy (DNRME) has also posted an awareness bulletin to make consumers and gas fitters aware of the potential issues linked with gas appliances after an extended hiatus (read more on page 9). If the gas appliances were isolated at the meter or the cylinders during the shutdown, some of your customers may have trouble reactivating the cooking and heating appliances in their facilities. If this is the case, I would suggest providing your customer with a thorough test and inspection of the installation prior to reinstating the gas supply to the appliances.

Regardless of your target market, the Queensland plumbing and gas fitting industries have every right to be included as an essential service.

Once again, our industry has proven that plumbers protect the health of the nation and in this case, I can see that our trades are going to lead the economic recovery nationally.

Before I sign off for another issue, I think it’s important to acknowledge and thank the Palaszczuk Government, and particularly the Minister for Housing and Public Works (Minister for Plumbing), the Hon. Mick de Brenni MP, for the very generous pledge of $20 million to complete the development of the Plumbing Industry Climate Action Centre (PICAC) at Beenleigh. This is truly a world-class facility, and the level of training available to our apprentices in this new state of the art centre is amazing.

Life’s good!

INDUSTRY NEWS

NEW TRANSITIONAL ARRANGEMENTS FOR MECHANICAL SERVICES LICENSING

NCC 2019 AMENDMENT 1 PROPOSED CHANGES UPDATE Decisions have been made on the inclusion of the definition of building complexity and the process for documenting Performance Solutions.

Definition for Building Complexity

On 1 January 2020, new licensing requirements for mechanical services work were introduced in Queensland.

The defined term ‘building complexity’ will not be included in NCC 2019 Amendment 1.

The Building Ministers’ Forum (BMF) has determined that the ABCB publish the definition for building complexity on its website. A consultation period will be open for six months, during which time further work will be undertaken by the ABCB on the related regulatory interventions, in consultation with states, territories and industry stakeholders.

A copy of the Exposure Draft can be downloaded and any comments provided via the ABCB website (www.abcb.gov.au).

Mechanical services work involves the mechanical heating or cooling of commercial and residential buildings using motors, machines, or the flow of temperature-controlled fluids; for example, air conditioning, refrigeration and air handling systems or boilers. Mechanical services work also includes medical gas work.

Mechanical services systems contribute to the overall health, safety, and comfort of the community and can have fatal consequences if incorrectly installed or maintained.

The Queensland Building and Construction Commission (QBCC) regulates the licensing framework.

Process for the Documentation of Performance Solutions

The Board has agreed to include the new provision for the process to document Performance Solutions in NCC 2019 Amendment 1.

A copy of the Final Regulation Impact Statement can be downloaded from the Resource Library on the ABCB website.

The Board also determined that the process for documenting Performance Solutions set out in NCC 2019 Amendment 1 not come into effect until 1 July 2021. It should be noted, however, that appropriate documentation for Performance Solutions should be occurring now and that the process outlined in Amendment 1 can be used for this purpose.

Transitioning to the New Licences

The licensing framework recognises businesses and workers who were undertaking work immediately before the mechanical services licence commenced, which now falls within the scope of work for the new licence.

Currently, businesses and their nominees wishing to transition to the new framework must hold a mechanical services contractor (or nominee supervisor) licence as of 1 July 2020. Occupational employees and site supervisors working for a licensed contractor (or one who is undertaking the application process) do not need to be licensed until 1 January 2022.

Adoption of NCC 2019 Amendment 1

NCC 2019 Amendment 1 was adopted by the States and Territories from 1 July 2020.

The final version was made available, via the NCC Suite, from 1 July 2020.

Visit www.abcb.gov.au to learn more.

New Transitional Arrangements

Article source – Australian Building Codes Board (www.abcb.gov.au)

INCREASE IN PREMIUMS FOR QUEENSLAND HOME WARRANTY SCHEME Insurance premiums for residential construction work in Queensland increased by 1.4% as of 1 July 2020.

These increases are necessary to ensure the continued sustainability of the Queensland Home Warranty Scheme. This affects premiums for all contracts for residential construction work signed on or after 1 July 2020.

If you are currently negotiating a contract, we recommend you inform the consumer of these changes as soon as possible.

View the new premium tables and further information at www.qbcc.qld.gov.au.

Article supplied by the Queensland Building and Construction Commission

The following changes have been introduced to assist the industry: • Medical gas businesses will have a further six months, that is until 31 December 2020, to meet certain minimum financial requirements.

• The scope of the alternative skills and experience recognised for the medical gas and mechanical services plumbing licence classes have been broadened.

• Businesses and workers who have been operating in highly specialised and niche fields, but are unable to demonstrate competence in the entire scope of works for the licence class applied for, will be able to continue their specialised work under a conditional licence.

For further information regarding the mechanical services licensing framework and requirements visit www.business.qld.gov.au/mechanicalserviceslicences or www.qbcc.qld.gov.au/mechanical-serviceslicences.

Article source: Building and Plumbing Newsflash 575 – www.hpw.qld.gov.au

NEW NCC CPD TO BUILD INDUSTRY UNDERSTANDING The Australian Building Codes Board (ABCB) in partnership with industry, government, and subject matter experts is set to launch online continuing professional development (CPD) courses to help building and plumbing practitioners deepen their understanding of the National Construction Code (NCC).

The courses have been created as an initial response to the Building Confidence Report (BCR).

New NCC CPD courses will give industry practitioners an opportunity to undertake online, self-paced, and affordable learning that addresses some of the most common challenges experienced with meeting the requirements of the NCC. Courses will be released from mid-late 2020 onwards and will be available at cpd.abcb.gov.au for the following practitioner groups: • Compliance practitioners including building surveyors and inspectors;

• Design and engineering practitioners including architects, designers, draftspersons, specialists and engineers (including fire and hydraulic); and • Construct and install practitioners including builders, plumbers, fire protection practitioners, and site/project managers.

Course materials are engaging, interactive, and designed to deliver information and insights that can be applied to the day-to-day work of the industry. Online delivery via a secure web portal means that after registering for a course, practitioners can learn anywhere, from any internet-capable device, including laptops, tablets, and smartphones.

Practitioners can subscribe to receive updates on course availability, special offers, and more at cpd.abcb.gov.au/abcbncc/info.

Article supplied by the Australian Building Codes Board (ABCB) MASTER PLUMBER MAGAZINE July/August 2020 |

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TECHNICAL

FIRE SYSTEM BLOCK PLANS

Written by Bruce Dan, a management committee member of the Queensland Chapter of the AHSCA and a director of Australian Fire Services Testing Pty Ltd. He has attained a Master’s Degree in Fire and Risk Engineering.

Under the previous, now superseded, Australian Standard AS2419.1 Fire Hydrant Installations System Design, Installation and Commissioning 2005, block plans become a requirement when a brigade boosted assembly is installed. The supply and drafting of the block plan are typically within the fire system installer (plumber) works.

For more than a decade our Queensland Fire Brigade BAO (Building Appraisal Officers) have been diligent in ensuring an approved and engraved block is installed inside the brigade booster cabinet before the Queensland Fire and Emergency Services (QFES) approval for building occupancy was granted. On many occasions, I have opened up the brigade booster cabinets to find the total absence of a block plan or a faded, mouldy, illegible piece of laminated paper that may have once been a block plan.

Essentially, a block plan is a mud map of a building showing the attending fire brigade where hydrants, gas isolation valves, fire indicator panels (FIP), main switchboards, fire pump rooms, lifts, exits, etc. are located within a building. The test of a good block plan is: would a firey attending a structural fire incident be able to read and quickly decipher a building’s layout in the dark, by torchlight, in a storm? It is not an as-constructed drawing or any other drawing from the design and documentation process. It is a drawing specifically drafted for the purpose.

AS2419.1 – 2005 gave a basic specification of how to draft and present a block plan.

From AS2419.1 – 2005 the plumbing contractor could budget from $700 for a basic building block plan to $3,000 for a complex building such as a high-rise tower or a site with multiple buildings.

From 1 May 2020, in AS2419.1 – 2017 the specifications for the minimum information provided on the block plans have increased markedly, the scale is now defined as a minimum 1.250 and the baseline data minimum requirements have grown. A fire hydrant block plan will also be required in a fire control room.

One absolutely baffling requirement is that each fire hydrant with a building shall have a number assigned to it. This is a very time-intensive process for drafting, and I cannot fathom why this requirement has appeared in this current Standard. Does anybody seriously suggest a firey will let a building burn because they couldn’t find hydrant number 20, only hydrants numbered 19 and 21? One can only surmise it is a result of too many fire maintenance contractors having too much input into the Australian Standards committees drafting new standards.

In addition to the block plans the plumbing contractors’ scope of works will also now include signs stating the pumpset pressure schedules, one in the booster cabinet and one in the pump room.

The primary aim of this article is to bring to attention that compliance with the AS2419.1 – 2017 for block plan signage will incur far higher costs for drafting and manufacturing of all the required signs and will likely triple the cost to what was previously allowed for when estimating.

MPAQ members with any questions can call the MPAQ Technical team on 07 3273 0800.

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TEST KIT CALIBRATION With the new 2845.3 still waiting to be inducted into Queensland legislation, questions have been popping up about the calibration of test kits.

Will existing test kits still be calibrated or able to be calibrated under the new standard?

The scuttlebutt going around is that people are going to have to get new test kits, replace the test kits altogether, update their test kits, or purchase digital test kits. Some of this may be true but it depends on the test kit you are currently using.

The new standard contains new procedures for the calibration of test kits. What this may mean for existing test kits is: • They calibrate as normal.

• They require upgrading/updating to meet the new requirements.

• They do not meet the calibration requirements.

AS/NZS2845.3:2020 states: “ Equipment used for the field testing kit of backflow prevention devices shall be annually calibrated to the Metrology Society of Australia MSA Test Method 1 or Method 2 using: a. traceable equipment; or b. a testing laboratory or facility in accordance with AS ISO/IEC 17025”.

In most cases, the faceplate of the main gauge may require replacing so that it aligns with the new calibration.

There is absolutely no requirement under the new standard to change from an analog to a digital gauge or from a digital to an analog gauge. If you have a test kit that can be calibrated according to the new requirements it is acceptable and can continue to be used.

For further information please contact the MPAQ technical team on 07 3273 0800.

Article written by Ernie Kretschmer – MPAQ, Technical Services Manager

GAS

PUBLIC WARNED TO ENGAGE LICENSED GAS PROFESSIONALS With lockdown restrictions easing over the last couple of months, Queensland businesses have been urged to have cooking or heating appliances checked by licensed gas fitters to ensure safe operations.

Certain gas appliances don’t like being turned off for extended periods of time. Gas safety controls, such as gas pressure regulators and flame supervision devices may be affected, particularly in kitchens that have been deep cleaned during COVID-19 closures.

The Petroleum and Gas Inspectorate has provided the following list of reminders for business owners, chefs, and commercial kitchen staff when turning gas supplies back on: • Make sure no one has disconnected or moved a gas appliance.

• If gas appliances have been disconnected or moved, confirm the work was done by a gas work licence holder (look for the Gas System Compliance Certificate).

• Make sure all gas appliances are turned off before you turn the gas back on.

• If you smell gas after you turn the supply on, turn off immediately and contact a gas work licence holder.

• If the pilot doesn’t light, or goes out when you let the button go, DO NOT try to fix it. Turn it off immediately and contact a gas work licence holder to undertake repairs.

31 July

New restaurant owner from Khatta Meetha Indian Sweets and Restaurant with Paul Beaumont, Principal Inspector, Petroleum and Gas

• Burners can become blocked or partially blocked. If it is not possible to clean it as normal, turn it off immediately and contact a gas work licence holder to undertake repairs.

• Appliances may light and turn on, but thermostats may not work normally, or airways and flue ways may not work correctly. If the appliance doesn’t work normally, turn it off immediately and contact a gas work licence holder to undertake repairs.

• Always ensure gas work is only conducted by the holder of a current gas work licence.

MPAQ members are encouraged to share this information with their customers.

Article supplied by the Department of Natural Resources, Mines and Energy (DNRME).

SAFETY

REDUCTION IN WORKPLACE EXPOSURE STANDARD FOR RESPIRABLE CRYSTALLINE SILICA The national workplace exposure standard for respirable crystalline silica has been halved from an eight hour timeweighted average airborne concentration of 0.1 milligrams per cubic metre (mg/m 3 ) to 0.05 mg/m 3. This new workplace exposure standard came into effect in Queensland on 1 July 2020.

What it Means for You You must manage worker exposure to dust and meet your existing duties and obligations under the Queensland work health and safety legislation.

This means: • using higher order controls (including elimination, engineering, isolation and substitution); • air monitoring; • health monitoring; • training for workers; and • appropriate respiratory protective equipment.

Health Risks of Exposure to Respirable Crystalline Silica Dust Respirable crystalline silica dust is so fine you usually can’t see it. It can stay airborne for long periods of time and easily be inhaled deep into the lungs. Breathing in respirable crystalline silica dust can cause serious lung diseases including silicosis and lung cancer as well as chronic renal disease and autoimmune disorders.

Make Improvements to Dust Controls to Meet the New Standard 1. Control the Dust

Existing work health and safety laws in Queensland prohibit dry cutting or dry processing of materials with high levels of crystalline silica. Dry processing activities (e.g. drilling, polishing, cutting, trimming, grinding) can expose workers to levels of respirable crystalline silica that exceed the workplace exposure standard of 0.05 mg/m3.

To help meet the new standard, use a combination of controls to stop dust at its source, remove dust from the air, and stop dust from spreading.

While different industries have different processes and requirements, all industries can use these higher order controls to protect workers.

Stop Dust at its Source • Use products with a lower silica content, e.g. use autoclaved aerated concrete in place of traditional (higher silica content) concrete masonry.

• Use enclosed equipment.

• Use water suppression methods in combination with spray/mist guards.

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• Use on-tool dust extraction.

• Portable dust extractors should be H class rated. Note: M class portable dust extractors can be used in the construction industry.

• Use tools that produce less dust (e.g. use a fibre cement sheet shear instead of a circular saw).

Remove Dust from the Air • Use a dust capture hood/local exhaust ventilation.

• Carry out daily start-up checks to ensure machine and spray/mist guards and local exhaust ventilation are fitted correctly and working effectively.

• Stop dust from spreading.

• Enclose a dusty process in a booth or enclosure, e.g. abrasive blasting cabinet or glove box.

• Clean up regularly, but at least once a day, with an H class vacuum, wet methods or low-pressure water. Note: M class vacuum cleaners can be used in the construction industry.

• Dispose of wet dust slurry before it dries out in a way that minimises the risk of dust being redistributed over the workplace (e.g. covered, kept wet, bagged).

Protect Workers • Fully enclose operator cabins or control rooms.

• Pressurise fixed and mobile operator cabins, and control rooms.

• Use HEPA filters on incoming and recirculated air in fixed and mobile operator cabins and control rooms.

Onsite Installation of Stone Benchtops Cutting, grinding, trimming, sanding or polishing of materials with high levels of crystalline silica during onsite installation should be minimised by: • accurate measuring of materials in planning and at the workshop; and • consulting with principal contractors and clients to prevent the need for any alterations on site.

2. Wear the Right Respirator

Choosing and wearing the right respirator for the job is essential to protect your workers’ health. Make sure workers: • choose a respirator that is suitable for the level of dust in the air; and • wear a respirator that is fitted with at least a P1 or P2 filter.

3. Carry Out Air Monitoring

If you are not sure if the airborne concentration of respirable crystalline silica exceeds the workplace exposure standard you must carry out air monitoring.

4. Carry Out Health Monitoring

You must provide health monitoring to workers who are using, handling, generating, or storing respirable crystalline silica and there is a significant risk to their health.

Visit www.worksafe.qld.gov.au/injury-prevention-safety/ workplace-hazards for more information.

Article source: www.worksafe.qld.gov.au

SAFETY

BUYING A JETTER? MAKE AN INFORMED DECISION! Australian Pump Industry believes there are 1,000 jetters to be supplied to plumbers around Australia within the coming weeks. The swing to high-pressure water jetters from mechanical eels or snakes is unstoppable.

Plumbers need to make an informed decision to get not just the best deal but the best product and to understand safety standards that now affect the way this jetting is done.

“The new safety standards AS/NZS4233.1 divide jetting machines into Class A and Class B machines”, said Aussie Pumps’ Chief Engineer, John Hales. Class A machines can be operated by anybody, provided they have had training.

The new safety standards mandate that Class B operators should be certified by a registered training organisation (RTO) approved trainer and adhere to the rules of the way those machines are to be used.

The difference between a Class A and Class B machine is simple.

• Class A machines are those operating between 800 bar/litres per minute and 5,600 bar/litres per minute.

• Class B machines are those operating above 5,600 bar/litres per minute.

• Bar/litres per minute are calculated by multiplying the machines rated pressure (bar) and the flow (litres per minute). For example, a 4,300 psi (300 bar) 20 litre machine is a Class B machine. Whereas an Aussie Cobra A, 4,000 psi (275 bar) 20 litre machine is a Class A machine.

Class A machine operators can go through a training program that includes danger awareness, site safety setup, machinery stop controls, hose and equipment inspection, and personal protection equipment.

Class B Operators It is mandatory under the safety standards that Class B operators are to be trained and assessed as competent, through an RTO and in accordance with the high-pressure water jetting units of competency. To get certification, operators must undergo an intensive training course that covers a wide range of factors, including system operation and safety procedures, pressurised water jets and hazards, controls and safe operation, component compatibility, equipment maintenance, and a number of other factors.

The training program is expensive and relates to the operator, not necessarily the owner of the machine. “When the Class B machine standards were devised by the standards organisation, they were written to cover machines through to 50,000 psi or even higher. A drain cleaning jetter in the Class B range, incurs the same safety training requirements as 40,000, 50,000, even 60,000 psi machines.

For Class B machines, it’s not only the operator who needs to comply but also the machine. Australian Pump Industries go to a great deal of trouble to equip their Class B machines with e-stop, hose restraints, a safety plate that goes over the drain to protect the operator from a rogue hose, and even safety glasses.

Other Class B Requirements To meet the standards, the plumber using the machine is required to have an additional person on site, standing by the jetter, poised to activate the e-stop in the event of an issue.

A range of restrictions govern Class B machines, including hose inspection certification on a regular basis, and the operator should be capable of displaying his verification of competency on request.

There are Penalties

Steve Bonney is set for jetting with his Class A Aussie Cobra jetter and safety manual.

universities, or other areas where competency is checked before the plumber is allowed on the site.

Additionally, in the event of a mishap, the owner of the machine, and possibly the operator, is held liable if not properly certified. It must be shown that all the precautions laid down in the standards were followed. Fines and penalty payments to the injured can be in the hundreds of thousands of dollars.

Class A Machines… Too Easy The Class A machines made by Australian Pump Industries are all rated at under the Class B limit of just under 5,600 psi; consequently, although they are equipped with lots of safety gear, safety glasses and safety plates to go over the drain when the job is being done are all standard equipment.

Class A machines include the Cobra A, a twin cylinder, Honda powered, 4,000 psi 20 lpm drain cleaner that complies with the Class A ratings but still comes with the safety pack.

A 5,000 psi machine, the Aussie King Cobra A, now available in “cube” configuration, is proving a winner. These 5,000 psi machines have loads of grunt and are still classified as Class A. So no certification is required.

Class A Training Aussie Pumps absolutely believe that all operators should be trained.

Training should be strictly related to the use of the machine and not cover such a wide range of applications as those recommended by the Standards Australia.

Further information is available from Australian Pump Industries at www.aussiepumps.com.au.

Article supplied by Australian Pump Industries

Operators of Class B machines that don’t comply either in the machine or the operator certification have been refused entry to building sites, MASTER PLUMBER MAGAZINE July/August 2020 |

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PROFESSIONAL DEVELOPMENT

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| MASTER PLUMBER MAGAZINE July/August 2020

PROFESSIONAL DEVELOPMENT

INVESTING IN PEOPLE In the last edition of the Master Plumber magazine, we had a feature about how embracing technology was important for the future of the plumbing, drainage, and gas industry. In this edition, we are highlighting an equally important asset that plumbing and gas businesses need to invest in to ensure not only the future of this industry but also the longevity of the business itself: people.

Whether you have a team of 100 people across different departments or it’s just you working on the tools and balancing the books, the people (or person) who make up your business are incredibly valuable assets. While technology has provided businesses with the tools to perform more efficiently and precisely, people are still at the forefront of what you do, from technical work to scheduling to customer service.

Investing in the professional development of both yourself and your employees will help ensure that everybody who represents your business possesses the relevant knowledge and skills to do their job well and satisfy your customers. If the people in your business haven’t been provided with the relevant training and skills, are you fulfilling the necessary service to your customers?

As well as ensuring the development of those already in plumbing and gas businesses, the future of the industry relies on school-leavers and career-seekers choosing this as a career and the industry providing the necessary training and experience for apprentices. Nurturing people through an apprenticeship and developing quality professionals is a commitment many businesses shoulder. It is a commitment that has been made by many businesses throughout the years, and it is a commitment that will help protect the health and safety of communities across the state for years to come.

Professional development should be a serious consideration for businesses. Why? People are at the centre of every plumbing and gas business, and, ultimately, what sets you apart from your competitors is you, the people in your team, and the service you provide. So why not make investing in the right people a focus of your business?

Over the following pages, we take a look at why you should invest in professional development, training opportunities, and apprentices.

MASTER PLUMBER MAGAZINE July/August 2020 |

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PROFESSIONAL DEVELOPMENT

WHY YOU SHOULD BE INVESTING IN EMPLOYEE DEVELOPMENT Every employee can benefit from a solid employee development program. Running a business can feel like you’re juggling one too many tasks and some days you might feel like it’s hard enough to get through the day, much less manage and create a plan for employee development.

But as a business owner, you can’t afford to cut employee development from your budget.

Attract and Keep the Best Employees

Hiring and retaining employees can be challenging and expensive. There are advertising fees to promote the open position, the time you take to conduct interviews and go through resumes, and the resources you put into teaching employees about your business. Having an employee development program can help. As a benefit of employment, employee development helps to attract and retain the top employees. If an employee has two job opportunities to choose from, they will likely go with the company that supports their professional growth.

Promote Your Employees’ Skills

You and your employees—and the service you provide—are what makes your business stand out from others. By continuing to invest in the training and development of the people in your business, you are ensuring that you can provide your customers with a wider range of services. For example, if your staff have endorsements on their licence, completed business courses, or won awards for exceptional service/work you can promote the knowledge and skills of your team. This may help you win business.

Keep Employees Engaged at Work

Keeping employees engaged is an important step to take to help ensure you are providing great customer service. If someone is disengaged or bored, there’s a higher risk that this will translate in the quality of work they do. It could also lead to a poor team culture. Professional development is one way of keeping your employees engaged. Offering people the opportunity to expand their knowledge and branch out into different aspects of the business provides new challenges and exciting prospects for the future in your business.

Customers come second, employees first. It’s a philosophy that brings unexpected benefits to both the company and its clients.

Richard Branson

Look to the Future

Consider where you want your business to be in the future. The plumbing and gas industry is constantly adapting to changes in legislation and technology, so you have to keep an eye on what the future holds. What kind of leadership will you need? What will your customers need from your employees? What industry changes might you expect? Your employees are essential to the answers these questions produce, so their professional development now, and into the future, is important. By making sure you’re aware of any changes to the industry and technology ahead of time, allows you to plan ahead of time when it comes to the training your team requires.

Being prepared will set you apart from everyone else.

MPAQ offers a variety of training courses, events, and webinars tailored to ensure you and your employees are skilled and knowledgeable whether you’re working on the tools or growing the business. Visit www.mpaq.com.au to learn more or call 07 3273 0800.

Reference: www.inc.com/chad-halvorson/5-reasons-you-should-be-investing-inemployee-development.html

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| MASTER PLUMBER MAGAZINE July/August 2020

BUILDING YOUR OWN RECOVERY Written by Brett Schimming – CEO, Construction Skills Queensland

Construction Skills Queensland CEO, Brett Schimming, suggests strategies to weather the tough times ahead and gain a competitive advantage in a lean market.

As the effects of COVID-19 continue to wash through Australia, it is clear that things could have been much worse for our economy if the government didn’t step in.

We have so far avoided the worst-case scenario from a health and economic perspective; however, Australia is now in its first recession in nearly 30 years.

Of course, not all industries have been impacted equally. Tourism and higher education have been very hard-hit, while health care and finance are doing quite well.

Construction lies somewhere in between these two extremes.

The unemployment rate in Queensland’s construction industry is currently at around 10%, up from less than 4% before the pandemic.

That’s a bad outcome, but it’s not catastrophic.

However, the reality is: the worst is yet to come for our industry.

The virus has shrunk forward orders for new builds by as much as 50%. Much of the work that is happening now is under pre-pandemic contracts. The pipeline of work looks much thinner in the back half of 2020.

We also face the prospect of governments withdrawing the support that has kept our industry afloat during the initial shock. These will be difficult waters for the government to navigate. Pulling back too quickly risks much more painful consequences down the track.

While we can’t control the next stage of the government’s “bridge to recovery”, we can all be building one of our very own.

Now is the time to create the advantages that will see you capture more opportunities in what will be a more competitive future.

You need to be asking yourself – what will give you or your business the edge? What will make you more employable to more businesses or able to take on more projects? Can you expand your skills to handle a wider scope of work?

Only you can answer these questions. But once you do, CSQ is here to help.

We subsidise up to 75% of the cost of a wide range of trade-related courses in Queensland.

If you’re an apprentice, we’ll fund 100% of the costs of any training you do over-and-above your normal apprenticeship courses.

There are hundreds of courses to choose from.

Maybe you want to upgrade to a trade contractor or builder’s licence; maybe you need a forklift or EWP ticket; or maybe you just want to better manage your contracts and cash-flow.

Many of our courses are now being offered online, so it’s easier than ever to get skilled.

Go to csq.org.au to find the best course to get you ready for the future.

TRAINING

MPAQ EXPANDS ONLINE TRAINING OPPORTUNITIES This year, MPAQ released a suite of core skills online training courses to provide plumbing and gas businesses with a wider range of development opportunities.

A core skill is a personal attribute that supports situational awareness and enhances an individual’s ability to get a job done.

Core skills include a wide variety of communication and people skills, social attitudes, personality traits and emotional intelligence. These qualities are increasingly important for success in the workplace.

Everyone can benefit from some focused training and development to help them realise their full potential.

These courses include: • Self Development • Communicating in a • Silica Dust Awareness Professional Environment • Social Media Etiquette • Cyber Security Awareness • Teamwork • Fire Safety • Working in Hot and Cold • Manual Handling Environments • Office Ergonomics • Risk Management Learn more about each of these courses by visiting www.mpaq.com.au/training/courses/core-skills-courses or calling the MPAQ Training team on 07 3273 0800

CSQ OFFERS LEG UP TO SMALL BUSINESS Small businesses are the unsung heroes of the construction industry, but they can often be the victim of their own success.

Being flush with work can mean sole traders and small businesses lack the time to train and upskill in order to become more sophisticated and efficient in their operations.

For this reason, Construction Skills Queensland (CSQ) devised its Small Business Program—to make it easier for small businesses in construction to gain skills to strengthen their business prospects.

CSQ is partnering with specialist training agencies through the program to boost the professionalism, knowledge, and business management skills of sole traders and small businesses across Queensland.

“CSQ recognises that small businesses are the backbone of the Queensland building and construction industry—small businesses make up 98% of the 77,630 construction businesses in Queensland,” said CSQ CEO Brett Schimming.

“The Small Business Program aims to increase the capability and capacity DESIGNED BY of small construction businesses through training and support to help these PLUMBERS businesses survive, grow, and prosper.”

Participants in the program can improve their skills and knowledge in FOR PLUMBERS estimating, tendering, and quoting; market/business development; finance/ budget skills, and navigating legislative requirements.

CSQ has recently started promoting the increasing number of online training options that are now available with CSQ funding. Being able to complete many training options online gives flexibility to participants who may otherwise have been unable to attend in-person classroom training.

To find out more about the Small Business Program, visit www.csq.org.au/news/csq-offers-leg-up-to-small-business/. To see all CSQ training options, visit the course selector at csq.org.au

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MASTER PLUMBER MAGAZINE July/August 2020 |

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APPRENTICES

WHY WOULD I HIRE AN APPRENTICE? Written by Helen Robinson, Gainsite Pty Ltd

Most of us feel at some point that the younger generation just don’t get it. They appear to be only concerned with the latest phones, technology, social media, and who has the best car. It really does seem that they have lost the ability to function with common sense and pride.

INDUSTRY SCHOOL DEFIES THE NATIONAL TREND The number of apprentices in Queensland has dropped dramatically, and plumbing business owners are continuously reporting that trainees are not up to the job. The solution is an industry-based curriculum.

Some schools are already trailblazers for industry and game-changers in education. Despite lockdowns, local business shutdowns, and young people learning from home, the Australian Industry Trade College (AITC) —a school by industry, for industry—has continued to deliver outcomes for industry, with 50 young people signed up into apprenticeships between March and May, eight of which were for plumbing.

So as tradespeople, how do we expand and give back to an industry that has offered so much? If knowledge is not passed on to a younger generation, not only will a lot of skills be lost but we run the risk of a major shortage of skilled plumbers to carry on vital work in the plumbing industry.

How do the younger generation gain the skills needed, unless we are prepared to share our knowledge? By taking on an apprentice, you have the opportunity to teach the skills required to expand the plumbing industry and leave your own legacy. As my old boss aptly put it when he looked at some of my work after I had completed my trade: “I’ve got one thing to say, girl. Damn, I’m a good teacher”.

So why have an apprentice? Here are my thoughts: Why would I hire an apprentice?

I’d never get things done.

They whinge about the work, it’s simply just not fun.

Why would I hire an apprentice?

The time I’d have to spend, I’d have to teach them so much, The plumbing trade never ends.

If I didn’t have an apprentice To repair the tap that seized, The customer would be happy I’d only charge for me.

No need to be frustrated With only me to please.

Hiring an apprentice is Not a good choice for me.

BUT if I did hire an apprentice, I might get more done.

They could dig a hole and backfill, It might actually be fun.

I could teach them everything I know About the plumbing trade.

They could help me with the jobs When I really need some aid.

The customers might be happy, If I structure the work right.

My apprentice could do manual work And help me when working at height.

If I hire an apprentice To learn on the tools, I’ll get government funding To cover wages when they are at school.

I’d have a lot of pride, To share all I know.

Actually, hiring an apprentice Is the way to go.

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| MASTER PLUMBER MAGAZINE July/August 2020

Steve Perry and Levi Frew, Perrys Plumbing and Gas

Levi Frew, a student at the independent senior school, was offered an apprenticeship by Brisbane business Perry’s Plumbing Bailey Barton and Matt and Gas in May, after Fielding, Complete completing four months of Plumbing Solutions (QLD) work experience with the employer. The team at Gold Coast’s Complete Plumbing Solutions (QLD) had initially planned to trial a handful of work experience students before selecting an apprentice, but after seeing AITC student Bailey Barton’s consistent hard work and enthusiasm during his placement, they signed him up.

In the wake of a global pandemic and a slowing economy, the AITC is determined to develop reliable, educated plumbing apprentices for South East Queensland, because work readiness and a good attitude are important in a young plumber, no matter the climate. Apprentices are an investment in the future and employers know they can trust the Australian Industry Trade College to develop tomorrow’s industry leaders, for your business today.

If you’re interested in taking on a plumbing apprentice, contact your nearest Australian Industry Trade College campus and visit www.aitc.qld.edu.au.

Written by the Australian Industry Trade College (AITC)

APPRENTICES

INVESTING IN AN APPRENTICE MEANS INVESTING IN THE FUTURE OF YOUR BUSINESS Written by Melissa Millar, Millar’s Plumbing Services

Meet Ben. Ben is our second-year apprentice. He began his apprenticeship in Year 10 while attending senior school at Carmel College. Ben commenced full time with us in December 2019 after completing his senior studies.

Ben is an outstanding asset to our business. Over the past two years, he has learned our business values and actively demonstrates these in the field.

During school, he worked with us one day a week while completing TAFE on his school holidays.

Based on our experience, here are some useful insights to consider before hiring an apprentice.

Is hiring an apprentice worth it?

Making the decision to offer an apprenticeship to Ben was extremely hard. This can be daunting, especially when you are employing your first apprentice.

You have a lot of questions: Will I have enough work? Do I have enough time to train them? How will I charge for the work my apprentice does? Can my business afford the extra costs associated with hiring an apprentice? All of which are very valid concerns.

In our experience, it has absolutely been worth it. The pros outweighed the cons because we view investing in an apprentice as an investment in the future of our business. Apprentices can be trained to your business’s standards and can be shaped to act and carry out your business values. As a bonus, there are some great government incentives that can help cover the costs too.

How do I go about finding an apprentice?

If you are considering taking on an apprentice, I can highly recommend taking part in local high school and TAFE work experience programs. Simply call or email a school saying you would like to participate, and I am sure they would appreciate the offer. This was the way we were able to determine if Ben was a good fit for our business. Even if you are not looking for an apprentice now, taking part in these programs demonstrates how your business adds value to and supports your local community. Now isn’t that a simple marketing strategy?

Who can help us with the HR side of hiring an apprentice?

We engaged the assistance of Master Plumbers’ Association of Queensland (MPAQ) to help us with employment contracts and any HR resources we needed.

How do I train an apprentice?

Recruitment and hiring quality staff can be one of the hardest parts of running a business. We hope by training an apprentice as part of our business plan we can maintain and secure our future staffing needs and reduce staff attrition along the way.

A MESSAGE FROM THE MPAQ WORKPLACE RELATIONS TEAM By employing an Australian apprentice, an employer may be eligible for government incentives of up to $4,000 per apprentice, as well as an additional $1,500 per Australian school-based apprentice, plus more depending on individual circumstances. For further information, see our March/April 2020 magazine or contact our Workplace Relations Team on 07 3273 0800.

Ben Dawes, Millar’s Plumbing Services

MILLAR’S PLUMBING SERVICE’S TOP SIX TIPS FOR TRAINING AN APPRENTICE (ESPECIALLY SCHOOL LEAVERS) 1. We like to do college one day a week, as this helps our apprentice have an easier day. We choose Monday for college.

This is to give his body a break from five full days of work each week. Also, as a small business, during blocks can be the time we need them the most.

2. Ask them to carry a diary. Our apprentice carries a Reece diary and writes job notes and parts lists on the job he is on with the tradespeople. He is now venturing to having his own iPad and simPRO account. We believe this is beneficial as it makes him reflect on what has happened on the job and makes him familiar with this part of the business. It also sets the tone of recording accurate job descriptions and notes.

3. Clean and tidy dress appearance. We set the expectation for our uniform policy.

4. No use of phone. Personal phone use is for breaks only. If they are in a tradesperson’s truck then they can learn their way around Brisbane, navigating and finding the best parking rather than being on their phone.

5. Open honest communication. Take the apprentice for a burger or buy them the odd lunch. Talk about how they are getting on with their apprenticeship. Set goals with them on their next skill level of training and congratulate them when these are met.

6. Teach them how to communicate. Demonstrate how you talk to customers and other business stakeholders. Role play meeting customers if your apprentice lacks confidence as a communicator.

Remember, the youth of today are the tradespeople of tomorrow.

These highly skilled individuals need career pathways into the plumbing trade. What can your business do to support our industry growth?

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Employer Essentials Webinar: Developing Policies and Procedures

MPANZ Webinar: Leveraging Your Online Reputation

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International Joke Day Brisbane Design & Size Course

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Brisbane Legionella Course

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Sunshine Coast TMV Course Toowoomba Online Forum

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RTO Code: 30473 Key TMV - CPCPWT4023A - Commission and Maintain Hot and Heated Water Temperature Control Devices Backflow - CPCPWT4022A - Commission and Maintain Backflow Prevention Devices Design & Size - CPCPGS4011C Design and Size Consumer Gas Installations Carry Out Work Based Risk - CPCPCM4011A - Carry out Work-Based Risk Control Processes Service Type A Gas - CPCPGS4022A - Service Type A Gas Appliances

Visit MPAQ.com.au for Events and Training info

Online Courses

1900 - 2020

Develop your professional skills, revalidate your backflow endorsement* or obtain your solar and heat pump endorsement* anytime, anywhere in Queensland through our online courses.

MPAQ has a variety of online courses on offer, including: • Backflow Revalidation - The online course required for all plumbers who need to renew the backflow endorsement on their plumbing licence. The revalidation is required to be successfully completed every five years.

• QLD334SWH01A Evaluate and plan the installation of solar water heating systems - The online course required for all plumbers who wish to gain an endorsement on their plumbing licence to install solar and heat pump water heating systems.

• BSBSMB401 Establish Legal and Risk Management Requirements of Small Business - This is an online course for all plumbers and contractors who wish to obtain a QBCC Trade Contractor Licence.

For more information, contact the MPAQ Training team on 07 3273 0800 or visit www.mpaq.com.au/training. * Upon completion of the relevant course your certificate or completion or statement of attainment must be presented to the QBCC in order to have the endorsement added or renewed on your licence.

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WORKPLACE RELATIONS

THE ROSSATO DECISION: CASUAL EMPLOYEES ENTITLED TO ANNUAL LEAVE AND PERSONAL/CARERS’ LEAVE Do you have casual employees? Have they been employed on regular and systematic hours? Read on as your business may need to review the type of employment arrangements that are in place.

In the recent case of WorkPac Pty Ltd v Rossato [2020] FCAFC 84, the full bench of the Federal Court made a decision that a casual employee was a permanent employee and, therefore, entitled to paid annual leave, personal/carers’ leave, and other full time entitlements. The full bench made this determination based on the working arrangements the employee was undertaking and not because of the type of employment detailed in the employment contract.

In this case, Mr. Rossato was engaged on six separate contracts of casual employment and each differed slightly, including different rates of pay over the period of 28 July 2014 – 9 April 2018. The facts of the case were: • Mr. Rossato was employed by WorkPac on a labour-hire arrangement to work with Glencore Australia Pty Ltd. • Through his work with Glencore, Mr. Rossato worked alongside Glencore permanent employees and other labour-hire employees with limited time off during his engagements.

• Mr. Rossato was required to work in accordance with Glencore’s roster, which was for a period of up to 12 months in advance.

• He worked on a drive-in, drive-out basis and was provided with full accommodation by Glencore during each block of rostered shifts.

• The first three contracts outlined a length of service up to six months in duration and provided a six-month qualifying period (i.e. probation period).

• The last three contracts did not include a ‘length of assignment’ clause and stated Mr. Rossato was engaged on a casual assignment and could refuse and cancel shifts.

The court considered whether Mr. Rossato was engaged as a casual employee and all three members of the court ruled that he was not a casual employee and, therefore, entitled to leave provisions.

Some of the considerations by the three members were: 1. The employment engagements included a ‘firm advance commitment’, particularly in the first three contracts, where the ‘length of assignment’ was highlighted and a ‘qualifying period’ outlined.

2. As Glencore provided free accommodation during Mr. Rossato’s block of rostered shifts, it was unlikely that Mr. Rossato could then legitimately accept or reject the shifts as he saw fit.

3. For WorkPac to be able to demonstrate a genuine casual employment engagement of Mr. Rossato, WorkPac would have had to demonstrate ‘irregularity, uncertainty, unpredictability, intermittency, and discontinuity in the pattern of work’, to which WorkPac could not.

A casual employee is not clearly defined within legislative provisions (such as Awards or the Fair Work Act 2009); therefore, case law assists in making a definition. This is the second case involving WorkPac and casual employees, and in the first case of

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| MASTER PLUMBER MAGAZINE July/August 2020

WorkPac Pty Ltd v Skene [2018] FCAFC 131, the Full Court outlined that a ‘casual employee’ has acquired a legal meaning, including: • No firm commitment to the other party; • Irregular work patterns; • A lack of continuity; • Unpredictability; and • Uncertainty as to the period of employment.

Based on the above legal meaning, an example of a casual employee could be someone who works three days this week, has no work next week, five days the following week, and one day the week after – all on differing days and for different hours of engagement.

Further, under the Plumbing and Fire Sprinklers Award 2010, clause 14.3 details: “A casual employee (other than an irregular casual, as detailed in the example above) who has been engaged by a particular employer for a sequence of periods of employment…during a period of six months, thereafter has the right to elect to have their contract of employment converted to full-time or part-time employment (depending on the regular nature of the hours worked) if the employment is to continue beyond the conversion process.”

Additionally, under the Clerks-Private Sector Award 2010, clause 12.5 permits: “A regular casual employee is a casual employee who has in the preceding period of 12 months worked a pattern of hours on an ongoing basis, which without significant adjustment the employee could continue to perform as a full-time employee or part-time employee under the provisions of this award.”

This case has highlighted, and further by the provisions of the main Awards for our industry, that employers really need to be reviewing how an employee is engaged and working on a practical basis and not just what was detailed in the employment contract at the commencement of employment.

Employers should: • Review employment contracts on a regular basis against the actual work practices, to ensure the work practices are reflected in the type of employment • Review rostering practices and amend them if required as casual employees are characterised by their irregular and intermittent work patterns, not the words detailed in the employment contract • Consider offering part-time or full-time contracts to those who work regular hours in accordance with the casual conversion clauses as detailed above, or in accordance with the relevant award • Review employment contracts to ensure the casual loading is clearly identified in a dollar value to potentially permit off set against annual leave entitlements if a claim is made against the business.

If you would like more information or assistance with this, please contact Kym Campbell or Emma Ross from the MPAQ Workplace Relations team on 07 3273 0800.

Written by Emma Ross - MPAQ, Human Resources Advisor

WORKPLACE RELATIONS

2020 EKKA SHOW HOLIDAY

Corporate Profile

This year, with the circumstances surrounding COVID-19, Queensland Premier, Annastacia Palaszczuk, has announced a one-off move to change the Ekka Public Holiday from Wednesday 12 August 2020 to Friday 14 August 2020.

This change has been supported by the RNA (Royal National Agricultural and Industrial Association of Queensland) due to the Ekka not going ahead this year.

The idea behind this change is to encourage Queenslanders to utilise a long weekend to go and see some areas of Queensland, helping reinvigorate the tourism industry.

“For 144 years the Ekka has been the time when the country comes to the city. This year, I call on all of us in the city to go to the bush, go to the beach, or have a break and support our tourism industry,” Ms Palaszczuk said.

Local councils may have the opportunity to move their show day, which is normally scheduled during this week. At the time of writing, the following councils are still scheduled to have their local public holiday on Monday 10 August 2020: • Bundaberg Region • City of Redland • Gladstone Region • Goondiwindi Region • Gympie Region • Lockyer Valley Region

• Logan City • Moreton Bay Region • North Burnett Region • Scenic Rim Region • Shire of Balonne • Shire of Cherbourg

• Somerset Region • South Burnett Region • Toowoomba Region • Western Downs Region

As this amendment is an initiative from the Queensland Government, it means that part-time employees will only be entitled to the Ekka public holiday if they ordinarily work on a Friday. If your business has a part-time employee who ordinarily works on a Wednesday, they will no longer be entitled to the Ekka Public Holiday for 2020.

For any questions or queries relating to public holidays or employment conditions, please contact Kym Campbell or Emma Ross in the MPAQ Workplace Relations team on 07 3273 0800.

Sup po M r tin Me PAQ g mb ers

“I didn’t want other people to have to go through the heartache of becoming a slave to their business. I saw an opportunity for Vaughan and I to try to create a solution together.”

Stephen Bradshaw, simPRO Executive Director & Co-Founder

Like all great software companies, simPRO started in a garage.

In 2002, Stephen Bradshaw was a hard-working electrical contractor running his own small business and trying to figure out how to scale up.

After relying on paper-based workflows for years he decided there had to be a better way. That’s when he met Vaughan McKillop, an engineering student who had a talent for building software. simPRO (which stands for Service Industry Management Professional) was a cloud-based solution from the beginning. Starting with the development of job list functionality, the pair quickly moved on to creating a scheduling tool for allocating resources. Using Steve’s business as a test case, they quickly developed new features and the software continued to grow.

Eighteen years on, simPRO has grown both organically and through consumer demand. The desire to create useful tools for businesses has seen simPRO grow from a twoman operation to a global software company with offices in Australia, New Zealand, the United Kingdom, and the United States.

We continue to learn from our customers and develop products with solutions for everyday business operations and activities. Our key objective is to enhance the overall productivity and profitability of our clients’ businesses.

SUPER BUILT FOR YOU.

We Provide Water-Tight Solutions for Your Plumbing Business From residential fit-outs to project work, simPRO provides you with the tools to increase efficiency and grow your business. Streamline workflows, schedule smarter, improve your service, and increase your profitability with a configurable, off-the-shelf solution.

The user-friendly system has features for:

Be you with BUSSQ. We’re a leading industry fund that makes super easy with personalised service to help you, your employees and family.

We’re here to help you. Visit bussq.com.au or call us on 1800 692 877.

The information supplied in this advertisement is general advice only and does not take into account or consider your personal objectives, financial situation or needs. Before acting, you should review the relevant Product Disclosure Statement to ensure you have all the information about the relevant BUSSQ product and how it works and consider the appropriateness of the information to your needs or seek independent advice from a properly qualified professional.

Prepared by BUSS(Queensland) Pty Ltd (ABN 15 065 081 281, AFSL 237860) as Trustee for BUSSQ (BUSSQ Fund, ABN 85 571 332 201).

• • • •

Job management; Workflow automation; Employee management; and Business reporting.

Expand your opportunities for greatness and growth with an end-to-end operations management system like simPRO. Plus, as an MPAQ member, you could be eligible to receive 20% off the initial implementation and training costs of simPRO!* Visit www.mpaq.com.au to learn more about this offer.

To talk to a simPRO representative, email sales@simpro.com.au or phone 1300 139 467. *Terms and conditions do apply.

MASTER PLUMBER MAGAZINE July/August 2020 |

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BUSINESS

: 9 1 D I V O C POSTWHAT’S THE NEW NORMAL FOR THE TRADE INDUSTRY? Perception is Important Mostly, Andy says, it’s been business as usual when going into people’s homes. If anything, he points out that customers could be more inclined to appreciate tradies who arrive looking smart and clean, not rough and ready. For tradies in business, there should be an emphasis on those first impressions because perception is important when your team’s hygiene is being judged by customers.

“With most customers on high alert for good hygiene and cleanliness, tradies need to be showing up looking clean and tidy. While this has always been a priority, it’s a big deal when we’re all trying to stay safe and well — and it’ll ultimately impact on the way your customers perceive your trade business,” Andy says.

What Does it Mean to be Unwell?

Article written by Lifestyle Tradie

Many work environments are different from what they were before shutdown: physical distancing, temperature checking, one-way lanes in corridors, staggered work hours, lift restrictions, and protective screening. Hot-desking is dead and hand sanitiser is everyone’s best friend. Going a step further, Twitter employees, for example, have been told they can work from home permanently.

Interestingly, in speaking with our Lifestyle Tradie members, the consensus is that COVID-19 hasn’t had a huge impact on the daily processes and procedures in the trade industry. As tradie bosses, we have a responsibility to follow and apply the advice and recommendations of government and health authorities—and prioritise the safety and health of our tradie teams and clients.

But what, if any, changes will last long term?

Practical Shifts

One of our members raised a good question about handling iPads in the exchange of payment and quote approval on-the-job, from a hygiene and safety perspective. It’s a fair point, given this recommendation from the Department of Health: “clean and disinfect objects you often use such as mobile phones, keys, wallets and work passes”. Andy Smith, co-founder of Lifestyle Tradie says common sense is key.

“When your tradies are on the road taking payment and preparing quotes, it’s hard without using a mobile device, like an iPad. In our trade business, our team clean the device with an antiseptic wipe, before handing it to a customer, followed by a friendly reminder to wash their hands after signing with an iPencil or their finger,” he says.

If there’s one practical thing that has bitten the dust in the health crisis it’s the humble handshake on arrival and departure (described recently as a “bioweapon”). What will replace the handshake’s culturally-universal message of cooperation, connection, and the building of trust? Welcome to the new world of smiling awkwardly and offering an elbow bump or head bow in line with the Japanese tradition.

Which greeting do you think tradies will go for?

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| MASTER PLUMBER MAGAZINE July/August 2020

While most tradies have traditionally taken pride in their ability to power on through a minor illness, this “soldiering on” mindset is now a thing of the past. Governments are now urging everyone to get tested for COVID-19 if we’ve got a cough, sore/scratchy throat, shortness of breath or fever. Prior to this, a sniffle or cold wouldn’t even warrant a sick day, in most cases. But things have changed.

For trade business owners, the issue is two-pronged. On one hand, there’s no way a sniffly tradie could be sent to a job anymore—it wouldn’t be tolerated by the customer. On the other hand, it’s the trade business owner who takes a hit when a tradie rightly takes a sick day for feeling unwell. Either way, there’s a shift in culture around turning up to work sick.

The question is: what does it mean to be unwell?

“It’s up to us as trade business owners to tell our tradies it’s not okay to come to work if they’re sick. What makes trade business owners nervous is tradies who may push the envelope on this. Unlike other professions, tradies can’t work at home if they’re unwell. This situation could potentially be hard to navigate,” Andy says.

There’s a shift in culture around turning up to work sick. The question is: what does it mean to be unwell?

Andy Smith, co-founder, Lifestyle Tradie

The Next Chapter

While workplaces the world over grapple with a new normal, for the most part, the trade industry will continue to tick along in more or less the same way in Australia. In New Zealand, the outlook is a little different given the stronger shutdowns. For now, our biggest challenge is the economic uncertainty ahead.

Surviving and thriving the next chapter will rely on trade business owners doing the basics — delivering an exceptional customer experience, keeping a close eye on cash flow, marketing to our target audience, and getting the right systems in place. We’ll just be doing all of this within arm’s reach of some hand sanitiser!

Andy Smith is a fellow trade business owner and co-founder of Lifestyle Tradie, an award-winning education service and community for tradies in business who want to make more profit and fast-track financial freedom. Visit lifestyletradie.com.au for more information.

BUSINESS

NEW SUPPORT FOR QUEENSLAND SMALL BUSINESS The Office of the Queensland Small Business Commissioner is now open and ready for business, with Queensland’s Small Business Champion, Maree Adshead appointed as Commissioner.

SIMPRO AND REECE JOIN FORCES FOR NEW INTEGRATION Hot on the heels of last year’s integration with Mico, one of Australia’s leading suppliers of plumbing and bathroom products, Reece, has joined simPRO’s ever-growing list of wholesale integrations.

This new integration will allow users to import Reece’s supplier catalogues automatically into their simPRO build. Meaning that the most up-to-date pricing information is available in their system, and making it even easier to order Reece products. simPRO and Reece customers will now be able to quickly update any quotes or estimates based on the size of the job and preferences for materials. They’ll also be able to restock a team member’s van with the right parts for any job, all with the click of a button.

Streamline Purchasing and Inventory Management With simPRO’s inventory management solution coupled with the new Reece integration, you can say goodbye to field staff losing valuable time locating the correct parts in shops. With this integration, your staff will have visibility over the materials needed to complete every part of the field service workflow without having to leave the office.

Make Pricing a Breeze Automatic catalogue syncing keeps catalogue and pricing information up-to-date by importing new data automatically when provided by Reece.

This allows users to accurately track stock and vendor pricing over time to understand ongoing business needs.

A top priority for the Commissioner will be helping small businesses recover from the impacts of the COVID-19 pandemic and rebuild the economy.

“Queensland relies on our small businesses to keep the economy moving, and I am extremely pleased to be stepping into this new role to provide much-needed support and strengthened advocacy for the roughly 445,000 small businesses across the state.

“Hundreds of Queensland small businesses have shared their stories and experiences with me, and I know how tough things are right now,” Ms Adshead said.

“Many businesses have changed the way they operate during COVID-19.

As Small Business Commissioner, I will advocate to help find ways for the government to remove red tape that prevents small businesses from evolving and rebuilding in new ways. I will further my work with the government to help prioritise buying more products and services from Queensland small business suppliers.” Ms Adshead said.

Minister for Employment and Small Business, the Hon. Shannon Fentiman, said the establishment of the Queensland Small Business Commissioner would bring Queensland in line with other states. “The establishment of the Commissioner will provide a single point of contact for small businesses handling leasing disputes and will result in time, money, and resource savings for business owners and government,” Ms Fentiman said.

“I am confident Ms Adshead will continue as a strong voice for our small businesses, providing the outstanding advocacy and support role that she has fulfilled since 2017 as Small Business Champion.”

The Office of the Queensland Small Business Commissioner can be contacted on 1300 312 344 or by visiting www.business.qld.gov.au/qsbc.

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Optimise Accounting Workflows Like all of simPRO’s third-party integrations, this integration will automatically update inventory when purchase orders are receipted in the system and push all invoices and payment details to the business’ accounting package.

For more information contact simPRO on 1300 139 467 or visit simprogroup.com to book a consultation.

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MASTER PLUMBER MAGAZINE July/August 2020 |

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PLUMBING AMBASSADOR

MEET BEN FEATHERSTON Ben Featherston was appointed by MPAQ as one of four plumbing ambassadors in March 2020. While COVID-19 restrictions have limited what our ambassadors can do to represent the plumbing, drainage, and gas industry right now, we asked Ben to share his plumbing story and provide an insight into what a day on the tools might look like for him.

Dreamworld had water ingress into a sewer manhole causing increased water discharge costs.

A rapid-set epoxy compound was required to solve the problem

Circulating hot water system with gas heater, all associated controls, pipework, valves, pumps, etc

1200mm Concrete Stormwater

Installation of isolation valves and access pit on HDPE pumped sewer pipe. 450mm and 315mm diameters

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| MASTER PLUMBER MAGAZINE July/August 2020

My name is Ben Featherston. I began my plumbing apprenticeship in 2000 in Melbourne, Victoria at the age of 17. I had done a few days’ work experience with an electrician, and I approached my family, friends, and neighbours about starting an electrical apprenticeship as I was unsure about what I wanted to do.

My cousin’s friend offered me a start in the mechanical plumbing industry with his father’s business. I decided that it would be a good fit because plumbing is a licensed trade like electrical. This range of work included every aspect of installing and maintaining air-conditioning, refrigeration, gas heating, air ventilation, and heated water systems. I thoroughly enjoyed every aspect of working on large commercial sites, and I was exposed to varied and challenging work; although, I didn’t feel like I knew enough of general or sanitary plumbing. I took a pay cut and began working for a domestic plumbing company to gain extra skills. I ended up leading a crew of six plumbers and delivered a retirement village in Melbourne’s western suburbs.

In 2007 I believed I had obtained the sanitary experience that I needed and decided to travel around Australia with my now wife. We settled on the Gold Coast as I grew up here when I was young and had friends and family here. There was plenty of work on the Gold Coast, and I approached a local plumbing company that covered all aspects of maintenance plumbing. I started on a lower pay rate and was happy as I was supplied with a car and was constantly learning and acquiring new skills.

Maintenance plumbing is a great avenue as it exposes you to all sorts of customers and businesses. I have worked in high rises, factories, fast food chains, houses, and rural properties. I have acquired an invaluable understanding of how to diagnose, service, and repair both older and modern systems.

I love working with new technology, and it was around this time that pipe relining and trenchless technology was taking off. I was involved in several pipe relining jobs and wanted to pursue this. My employers at the time purchased all the equipment and created a separate pipe relining business. I got a personal loan and bought into this business and became a 30% shareholder and managing director. With the mentoring of my partners, I grew this business to staff seven people, and this ran for four years. I enjoyed the varied and challenging work but had differing views on moving forward. I resigned from that position and was looking for a more challenging role.

In 2014, my friend was running a large commercial job in Roma, regional Queensland on a Santos gas mine. I was approached and decided that the stresses and drain from running a business were not worth the headache at that period of my life. I was back on the tools and earning top dollar again. I was exposed to heavy industry and learned all the inground and civil side of plumbing. I also got to experience polyethylene pipe welding and decided this was a field of plumbing and new technology that I enjoyed.

In 2016 I was approached by my current employer, Gavin Folan of Christopher Contracting Plumbing & Drainage. I had submitted a resume a few months earlier and knew they had local work on the Gold Coast. I had previously contracted to Christopher Contracting in my previous business. I knew they had a great reputation and set the standard for plumbing professionalism. In my opinion, they were the company to work for, and I knew I would learn how major commercial plumbing should be carried out.

I accepted and was happy to be back working close to home on the Commonwealth Games village site in Parklands, Gold Coast. Christopher Contracting has been by far the best employer I have had and I thoroughly enjoy working here. The challenges and work scope are sometimes overwhelming but rewarding.

I have had the opportunity to be on the maintenance team while the commonwealth games were on, which was a great experience. Over the past four years, I have worked on a university plumbing, fire, and mechanical refrigeration services upgrade, Westfield Shopping Centre construction at Coomera, Reinmetall Military Vehicle Centre of Excellence (MILVEHCOE) in Redbank Plains, and I am currently commuting to

PLUMBING AMBASSADOR Amberley RAAF base to assist in a fire main upgrade, which is calling on my polyethylene pipe welding experience. As you can imagine there are strict security measures in place and photography is not permitted on the base.

I will base my day on the previous MILVEHCOE project. Reinmetall is a German company that has relocated to Redbank Plains and decided to build a state-of-the-art military vehicle assembly line. Christopher Contracting was awarded the civil and plumbing package. We installed all stormwater drainage, high-pressure gas mains, gas sub-meters, all water and fire mains, all sewerage and trade-waste systems.

1200mm Pipe reline of the balancing line to the Wild West ride for Village Roadshow.

Water egress was incurring significant water replacement and treatment costs

Being back in the major construction field means early starts, typically 6-6:30am and finishing from 2:30-5:30pm depending on the program. In maintenance, you usually start at 7:30-8am and finish at 4:30-5pm but can also be on-call over nights and weekends. I wake at 4:00am each day and am ready to start work at 5:30-6am. We all meet in the site sheds and have a pre-start talk at around 6:20am to go over everyone’s tasks for the day, what deliveries are arriving, and what site hazards are present or high-risk works are taking place. We stop at 10:30-11am for one lunch break, or smoko in the building industry. My day can range from jumping in a bobcat, front end loader, excavator, or roller. We tend to have operators on site but it is handy to have all your licences and be able to jump in and assist with a lift and move objects or deliveries.

Christopher Contracting likes to keep people that are good at what they do in their preferred discipline to become more efficient. We generally have an in-ground crew, rough-in, and a fit-off crew. If you like a particular aspect of plumbing you can specialise in that field or be an all-rounder and apply your skills everywhere. I love working with large companies and primarily Christopher Contracting as they have the equipment, tools, and resources to take on large and interesting jobs. It never ceases to amaze me the plant and equipment they own. It’s fast-paced and very precise in what we do, you need to be switched on and alert. My day will finish at 2:30pm, or later if overtime is required, and I’m usually mentally and physically drained.

The future of plumbing is in good hands, and we are creating an industry that is becoming more professional and embracing continual training and professional development. This is my 20th year in the plumbing industry, and I cannot think of doing anything else. I love working with a great team to achieve a common goal and project targets. I am looking forward to the future and technology of plumbing, drainage and gas fitting in all areas.

Do you have a story you would like to tell? Let us know by emailing advertising@mpaq.com.au or calling 07 3273 0800.

PRODUCT NEWS

RHEEM TANKPAK USED FOR RIVERCITY PRIVATE HOSPITAL UPGRADE Just streets away from the Brisbane River, the RiverCity Private Hospital is a beautifully appointed, purposebuilt specialist day hospital, designed to support the latest techniques and advances in care across a range of surgical specialities.

Rheem Commercial was engaged by AIO Services to install a suitable replacement for the RiverCity Private Hospital’s aging gas hot water system.

Jared from AIO was managing the project brief and liaised with James Fetherston, Rheem Commercial Sales Manager in Queensland, to ensure the client understood and was able to see each benefit, such as cost and energy savings, the new system offered.

Recently refurbished and offering state-of-the-art facilities, the hospital’s gas hot water system no longer reflected the facility’s contemporary technologies and mission to provide patients, staff, and visitors with only the highest quality safety systems. With cost-saving initiatives front of mind for hospital operators, a key selection criterion for the solution included energy and subsequent cost savings to the client in an ongoing manner.

After years of commercial usage, the existing gas units had been impacted by water ingress issues caused by the pooling of water in the plant area, leading to overall building dampness, increased heat loss, and water damage. Similarly, wind tunnelling had affected the plant area and required expert attention to be rectified.

The solution involved a Tankpak 5 system combined with a 430L Storage Tank. This solution is the next phase in commercial water heating, combining the benefits of mains pressure and continuous flow water heating.

Tankpak also adds improved installation time and provides redundancy, but also offers an option to replace the storage tank or Continuous Flow units without interruption to the hot water supply.

Additionally, the client was intrigued by the system’s ability to modulate the Tankpak system to future proof for increased demand.

The innovative top-down heating method that uses flow dynamics to heat the storage tank from the top-down, allows for faster commissioning, providing instant hot water to the source and is capable of meeting peak simultaneous demands for improved hospital sanitisation and hygiene.

In addition to this, the Rheem Tankpak carries a five-year heat exchanger warranty, is watermark certified, and can be modulated to adapt to any size required. This guaranteed durability offers increased peace of mind for the client, knowing the solution is fit for purpose.

A subsequent advantage to this installation is that the plant was sized to incorporate the entire hospital’s hot water requirements. This solution allows for the expert removal of the remaining aging plant when it reaches the end of its serviceable life, without interfering with the hospital’s water supply and operations.

Visit www.rheem.com.au to view the Rheem range.

THE INNOVATIVE ALL-IN-ONE GWC TEMPERING VALVE The GWC Tempering Valve has been designed to allow a seamless integration whilst providing an aesthetic visual footprint.

The GWC Tempering Valve allows the plumber to complete the installation at water rough-in stage and then pressure test the system, cutting down on labour and additional materials at both the installation and fit-off stage

Why the GWC Valve?

One Piece Traditional tempering valves are made up of multiple fittings to complete the installation.

The GWC Valve is simple and functional with no additional materials required.

Easy Installation and Testing The GWC Valve can be installed at the pipe installation stage, where it can be pressure tested with the provided test cap.

Installs Correctly Every Time The functional design of the GWC Valve removes the possibility of human error as it can only be fitted one way.

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Safer and More Reliable The GWC Valve is engineered to incorporate extra fail-safe seals and cannot be removed.

Compact Due to its compact size and design, the GWC Valve can be placed behind walls or cabinets, creating discrete options for installation.

Fully Serviceable The GWC Valve meets all regulations and codes.

Five-Step Easy Installation

Water tempering valves have never been so easy to install. The GWC Valve can be installed in just five easy steps—saving time and effort!

| MASTER PLUMBER MAGAZINE July/August 2020

Visit www.gwcvalve.com.au to learn more about the GWC Valve and the five-step installation.

HEALTH AND WELLBEING

WORKPLACE MENTAL HEALTH POST-COVID-19 Written by Jorgen Gullestrup, CEO of MATES in Construction

To say we live in uncertain times is an understatement. At the time of writing this, it appears we have managed our way through a major health crisis with COVID-19 now seemingly contained. What is unknown is the true and longterm cost to the Queensland society of dodging the COVID-19 bullet.

It is clear that we are in a recession, but it is uncertain how fast our economy will recover. While various support packages have been rolled out, it is inevitable that we will face a period of high unemployment and difficult circumstances for the industry.

The past months have been difficult. As an essential service, the plumbing industry continued working, while other industries shut down and many workers relocated their workplace to home. But the nature of plumbing is that the work is done in the community with and for other people.

The feedback that we have received from some construction workers has been that it was unsettling to continue working as the community around us shut down. Some workers were worried about their own health, the health of their families, and also their ability to continue to make a living.

As we often do when faced with a crisis, we soldier on—we push our worries aside and keep going because it appears it is the only option. However, it is not possible to do that forever.

As Queensland’s health crisis becomes an economic crisis, some of the things pushed to the background may start resurfacing in new and uglier ways. They may resurface as relationship problems, increased alcohol use, family violence, or poor work performance. It is perhaps now and in the coming

months that the mental health pressures in our community will be the greatest.

MATES in Construction has a long and close working relationship with Master Plumbers’ Association of Queensland (MPAQ). We have developed several programs and tools specifically targeting small businesses in the industry, including MPAQ members.

MATES in Construction can help your business to set up a community where you support each other. We can deliver our 20-minute toolbox talk (MATES Awareness Training – MAT), educating small groups of workers to be aware of mental health in the workplace.

We can provide your workforce with General Awareness Training (GAT), a one-hour session helping workers to notice when a workmate is struggling and offering to support them.

Key workers can also be trained as MATES Connectors—having the skills to help guide co-workers to help and support when needed.

We provide case management support to workers, and we operate a 24/7 support line for workers and employers in the industry (1300 642 111).

Finally, we have a designated business support officer who will help individual businesses of all sizes achieve better mental health and wellbeing amongst staff using the Australian Building and Construction Industry Blueprint for Better Mental Health and Suicide Prevention. Just call our office and talk to Nick Thompson.

All MATES in Construction services are available free of charge to MPAQ members. For further information call our office on 07 3063 7055.

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CELEBRATING 120 YEARS

Celebrating

120 YEARS

In the March/April 2020 edition of the Master Plumber magazine, we celebrated MPAQ’s 120-year history with a timeline that took a look at some of the association’s important milestones and defining moments. We want to continue our trip down memory lane by recognising the MPAQ Presidents who have helped shape our association, remembering the conferences that have maintained our industry’s high standards, and acknowledging the divisions that have united local members.

of MPAQ!

1977

Federal Conference Glenelg SA Qld Delegates – President Nev Sharman & SVP Geoff Richardson

1947

1930

April 22 – 26 Interstate Conference of Master Plumbers Brisbane

Federal Conference Meeting

1903

National Master Plumbers Conference Picnic at Brisbane Waterworks

1969

1969

Federal Conference Gold Coast - Charlie Sumpton (Lysaght), Millie Brouwers, Miss Lysaght, Bill Brouwers

Federal Conference Gold Coast - Millie Brouwers & Bruce Soden

MPAQ Presidents 1900-02: H. Wakefield 1902-03: H. Neylan* 1903-04: P. Fleming Jnr 1904-05: G. Hall 1905-06: G.A. Savage 1906-07: G.N. Newman 1907-08: R. Rutherford 1908-09: W.G. McAulay 1909-10: W.H. Qualtrough 1910-13: H. Neylan* 1913-15: G. Hall 1915-16: J. Graham 1916-18: D. Gammie 1918-21: F. Johnson* 1921-24: R.A. Eaton 1924-28: F. Johnson* 1928-30: W.H. Monaghan* 1930-31: T. Foster 1931-34: J.S.R. Wyllie

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1934-36: T. Foster 1936-37: J.S.R. Wyllie 1937-38: S.E. Lack 1938-39: W.H. Monaghan* 1939-40: T. Foster 1940-41: T.F. Podmore 1941-42: J. Gibson 1942-45: J.F. Kelly 1945-47: S.E. Lack 1947-48: L.T. Draper 1948-49: F.W. Hirn 1949-50: W.H. Monaghan* 1950-51: T.F. Podmore 1951-52: D.J. Wallace 1952-53: W.H. Monaghan* 1953-54: R.T.Hinton 1954-55: F.C.Watson 1955-56: C.G. Gayler 1956-57: A.J. Hanson

| MASTER PLUMBER MAGAZINE July/August 2020

1957-58: M.R. Harris 1958-59: M.F. Nelson 1959-60: J.R. Wyllie 1960-61: F.W. Hirn 1961-62: M.R. Harris 1962-63: C.E. Mahoney 1963-64: D.J. Wallace 1964-66: W.E. Vaughan 1966-67: D. Watson OAM 1967-68: L. Connell 1968-69: B.S. Soden 1969-70: K.R. Beetham 1970-71: W.E. Vaughan 1971-72: W.P. Brouwers 1972-74: B.F. McGrath OAM 1974-75: J.A. Ritchie 1975-77: B.S. Soden 1977-79: N.F. Sharman 1979-81: G.C. Richardson

1981-82: K.J. McDonald 1982-83: E.O. Mann 1983-84: K.J. McDonald 1984-86: W.B. Watson AM* 1986-88: B.D. Wallace 1988-90: J.S. Bowman 1990-92: F. Huysing 1992-94: J. Porter 1994-96: N. Berry 1996-98: R. Kimlin 1998-00: B.D. Wallace 2000-01: W.B. Watson AM* 2001-02: D.R. James 2001-02: G.J. Sangston 2002-13: R.J. Kimlin 2013-17: K.R. Slade 2017-Present: K.A. Vickers *Also served as a Federal President at some time.

CELEBRATING 120 YEARS A Complete List of State Conferences and the Host Regions

2012

Australasian Plumbing Conference - Gala Dinner

2018

Trades Industry Conference - Brisbane Convention and Exhibition Centre

1985

1985 22nd Annual State Conference at Kooralbyn

2015

Rockhampton Division meeting

1978

November 11 Toowoomba Division 25th Anniversary Dinner - Ron Davies receiving Life Membership from President Nev Sharman

1988

State Conference Carindale Hotel Brisbane Presentation of Past Presidents Certificates

MPAQ Divisions Formed Toowoomba – October 1953 Gold Coast – March 1954 Far North QLD – July 1958 Mackay – July 1958 Rockhampton – April 1959 Townsville – August 1962 Bundaberg – August 1964 Sunshine Coast – April 1965 Ipswich – August 1966 Gympie – 1960’s Gladstone – September 1974 Redcliffe – December 1986 Fraser Coast – 1991 Logan – 1994 Redlands – 1995 Brisbane – 1995 Central Highlands – 1999

1901: It was decided to hold a conference and social on Saturday 16 October to gain more members.

1903: A National Convention was held in Brisbane, including a trip to the Darling Downs, a boat cruise on the Lucinda down the Brisbane River, and a picnic.

1930: Interstate Master Plumbers Conference in Brisbane.

1947: Federal Conference in Brisbane – the first under the name of the Federated Master Plumbers of Australia.

1952: Federal Conference in Brisbane 1957: Federal Conference in Brisbane 1963: Queensland hosted a Federal Conference 1964: First State Conference held in Mackay 1965: Rockhampton 1966: Cairns 1967: Bundaberg 1968: Toowoomba 1969: Townsville Federal Conference at Broadbeach, Gold Coast 1970: Sunshine Coast 1971: Ipswich 1972: Mackay 1973: Gold Coast 1974: Cairns 1975: Rockhampton

Federal Conference in Brisbane 1976: Bundaberg 1977: Townsville 1978: Toowoomba 1979: Brisbane 1980: Gladstone

Federal Conference on the Gold Coast 1981: Sunshine Coast 1982: Mackay 1983: Gold Coast 1984: Cairns 1985: Ipswich Members attended the First World Plumbing Conference & Expo in Sydney hosted by MPA NSW 1986: Rockhampton 1987: Townsville 1988: 25th State Conference in Brisbane in conjunction with Expo 88 1989: Toowoomba 1990: Gold Coast in conjunction with the Federal Conference.

1991: Cairns 1992: Sunshine Coast 1993: Redcliffe 1994: Mackay 1995: Brisbane 1996: Gold Coast 1997: Rockhampton 1998: Townsville 1999: Hervey Bay 2000: Centenary Year, Brisbane 2001: Cairns 2002: Airlie Beach 2003: Sunshine Coast 2004: Gladstone. The last of our traditional State Conferences; however, a wonderful forty years of learning and camaraderie.

2005: A joint Conference with the Victorian association was held at Surfers Paradise.

2006: Joint Conference with Victoria at Cairns 2007: Joint Conference with Victoria at Christchurch 2008: Plumbing Industry Trade Show on the Gold Coast 2009: Plumbing Industry Trade Show on the Gold Coast 2010: Qld Plumbing Industry Conference (including AHSCA, BPAA, and IPIQ) on the Sunshine Coast 2011: Qld Plumbing Industry Conference on the Gold Coast 2012: Australasian Conference hosted in Cairns 2014: Qld Plumbing Industry Conference on the Gold Coast 2016: Qld Plumbing & Gas Conference held on the Gold Coast 2018: Trades Industry Conference held in Brisbane Information provided by Bruce Wallace, MPAQ’s Honourary Historian

SOCIAL

Q A P #M

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| MASTER PLUMBER MAGAZINE July/August 2020

SOCIAL

Want t o f e at u re on the Social MPA Q page?

Us e ou r h a Instag shtag on see wha ram so we ca n t you’ re up t o!

MASTER PLUMBER MAGAZINE July/August 2020 |

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MEMBER NEWS

O’BRIEN ELECTRICAL AND PLUMBING COOPERS PLAINS CELEBRATES 30 YEARS IN BUSINESS O’Brien Electrical and Plumbing Coopers Plains is a local, family-owned plumbing company that has been providing expert plumbing services to the greater Brisbane area since 1990.

Formerly known as Galaxy Plumbing, O’Brien Electrical and Plumbing Coopers Plains have grown from a single operator plumbing business to a whole team of dedicated and reliable plumbers, drainers, gasfitters, and electricians, who provide quality plumbing and electrical services to tenants, homeowners, real estate agents, hotels, restaurants, factories, local councils and government organisations.

O’Brien Electrical & Plumbing Coopers Plains are powered by a team of highly skilled electricians and plumbers, servicing approximately 4,000 customers per year, operating a 24/7 service, which enables them to fulfil all maintenance needs for home and business owners in the Brisbane region, including Redlands, Logan, Ipswich and Redcliffe.

Milestone Celebration: 30 Years in Businesss

Peter and Madonna Hodge are not only fantastic people but they are also the proud owners of a business that is celebrating 30 years

in business. To commemorate this significant milestone, the team ordered in coffee and cupcakes for their routine monthly toolbox talk.

Together, the 28 staff gave their thumbs-up to what can only be described as a deserved and memorable 30 years in business.

Madonna is described as an extraordinary manager who focuses on developing her staff and creating a strong team culture, while Peter is known for his brilliant eye for detail and all the financial aspects of the business. Together, they have experienced the highs and lows of business but have managed to stick at it and stick together to create a business that is undoubtedly built on the foundations of strong family values, a culture of continuous improvement and the aspiration to strive to always be the best they can be.

Their daughter Rachel is their software guru and with the investment in developing their website, being active on social media, and having a solid safety system, the team at Coopers Plains can only be described as leading the way in O’Brien’s Electrical & Plumbing division. Celebrations were certainly curbed by the respected COVID-19 restrictions but the team still managed to enjoy a bite to eat while social distancing.

Madonna and Peter Hodge, Nick Lumsdale, Brett Hodge

The team that make it all happen

MPAQ would like to congratulate O’Brien Electrical & Plumbing Coopers Plains on their 30 years in business, which includes 29 years as MPAQ members!

Do you have a story you would like to tell? Let us know by emailing advertising@mpaq.com.au or calling 07 3273 0800.

World-class apprentice and post-trade training in sanitary plumbing, mechanical services, fire protection and OHS/WHS is now available at PICAC’s newest campus, PICAC Beenleigh.

PICAC Beenleigh’s state-of-the-art facilities include:

• In ground drainage and trench shoring training sand pit • Three level training tower (simulating high rise building levels) • Purpose-built confined space training area • Advanced welding facilities and more.

Contact us to find out more about the courses we have available in-person and online!

Ph: 1300 222 727

Email: infoqld@picac.edu.au

New HiLux Awaken Your Unbreakable Bolder look, smoother drive and more powerful.

Pre-production model shown

New HiLux invites you to awaken your unbreakable and experience the legendary performance, durability and bold design. With more power1 and more torque1, the enhanced best-selling HiLux engine2 is stronger and more capable than ever. An upgraded suspension system builds upon Hilux’s legendary off-road capabilities, offering drivers superior comfort and handling even in the harshest conditions.

It’s the ute built for real Aussie businesses. Whatever’s around the corner, HiLux is ready for the challenge.

To find out more, visit your Toyota Fleet Specialist or call 1800 444 847

toyota.com.au/fleet

MPAQ membership details required to redeem Gold Fleet Discounts^.

1 2.8L Diesel AT variants. 2 Rogue and Rugged X models. ^This discount is available for full contracting members of Master Plumbers’ Association of Queensland. Full eligibility requirements can be found at www.mpaq.com.au

T2020-014816 MPAQ 06/20

MEMBER BENEFITS

MAKE THE MOST OF YOUR MEMBERSHIP WITH THESE SPECIALS As we enter the 2020/21 financial year, MPAQ has a suite of benefits available for our members that will help you and your business start the financial year off right and continue that success through the next twelve months. From our internal services, including technical and workplace relations advice, to partnerships that provide you with exclusive special offers, MPAQ is here to support you.

For more details about the below offers and to view the full suite of MPAQ member benefits, visit www.mpaq.com.au/membership/member-benefits.

Cornwalls is a law firm highly experienced at helping plumbers and other specialist trade contractors with legal issues. Led by Ian Heathwood, who has over 30 years’ experience dealing with specialist trade contractors, Cornwalls has the solutions to your legal problems.

simPRO is a leading operations management solution for service, maintenance and project contractors. Connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.

As a member, you can call Cornwalls and receive, free of charge, plain English legal advice for up to 20 minutes.

Members can also have Cornwalls send solicitors’ letters of demand to your debtors, free of charge (debts must be over $500). You will be pleasantly surprised how often the debts are paid…and how quickly.

MPAQ members get 20% off the initial implementation costs when signing up as a new simPRO customer*.

Members who buy the work or employment contracts sold through MPAQ can have Cornwalls develop special conditions to adapt a standard contract for the member’s particular needs for a fixed fee of $440 (inc. GST). This price does not apply if the standard contract needs to be substantially adjusted or modified.

Hire Xact Accounting for one easily digestible monthly fixed fee, and they’ll take care of every aspect of your bookkeeping, accounting and tax for your plumbing business. You’ll be left with bonus time to focus on more important things like family or servicing your clients and growing your business, knowing everything is under control.

MPAQ members also have access to a free 30-minute call with Xact Accounting.

Get your questions answered about the Queensland Building and Construction Commission (QBCC), minimum financial requirements, and annual lodgements.

• Save $1,100 on your simPRO implementation cost • Monthly subscription per office user licence • No lock-in contracts • On-site implementation & training tailored to your business • Dedicated phone, chat and ticket support *Terms and conditions apply

Officeworks is Australia’s leading retailer and supplier of office products and solutions for home, business and education needs.

In addition to their store network, Officeworks offers customers more than 40,000 products on their website, operates a national call-centre, and has a team of expert business specialists to cater for micro, small and medium business customers.

As an MPAQ member with an ABN, Officeworks offers you exclusive business pricing on everyday items* that you purchase for your business.

To access this discount, you must sign up to an Officeworks 30 Day Business Account and then follow the instructions outlined on the MPAQ website. *For selected lines of products.

36

| MASTER PLUMBER MAGAZINE July/August 2020

MILESTONES

CONGRATULATIONS TO MPAQ’S MILESTONE MEMBERS NAME

COMPANY

DIVISION

Paul Flanagan

Flanagan’s Plumbing Service

Toowoomba

40

Shane Eakins

George & Son Plumbing Pty Ltd

Ipswich

30

James (Mac) McDiarmid

McDiarmid Plumbing Service Pty Ltd

Gold Coast

30

Nathan Sharland

McGrath & Frisby Plumbing Pty Ltd

Brisbane North

30

John Fortunato

Johns Plumbing Service Pty Ltd

North Qld

25

Zoran Vela

Sindex Plumbing

Brisbane North

20

Trevor O’Brien

Stargate Plumbing Pty Ltd

Far North Qld

20

MILESTONE

MILESTONE

Gordon Quinn

Quinn Plumbing Services

Brisbane South

15

Nick Gricks

Reece Pty Ltd

Brisbane North

15

Kaitlyn Mills

Samios Plumbing Supplies

Brisbane North

15

Greg Gibson

Westwet Plumbing Pty Ltd

Country

15

Matthew Wade

Aussie Plumbing & Drainage Services

Toowoomba

10

James Teague

Bar Plumbing Pty Ltd

Sunshine Coast

10

Jay Mason

Commercial Plumbing Services Pty Ltd

Sunshine Coast

10

Daniel McCall

Daniel McCall Plumbing

Far North Qld

10

Barry Faulkner

Faulkner Plumbers

Brisbane North

10

Russell Brennan

Flare Gas Plumbing

Sunshine Coast

10

Dean Howard

In Deep Plumbing

Gold Coast

10

Darren Malouf

Malouf Plumbing

Sunshine Coast

10

Stephen Purnell

Plumb Plus

Central

10

David Batson

PlumbElec Australia Pty Ltd

Mackay

10

Barnaby George

Pommey Plumbing Pty Ltd

Brisbane North

10

Robert Prizmic

Far North Qld

10

Mark Greaves

Gold Coast

10

David Thorpe

Brisbane North

10

Mitch Bischof

AML Plumbing & Gas

Sunshine Coast

5

Darren French

Darren French Plumber

Sunshine Coast

5

Michael Mortimer

Express Plumbing and Gas Solutions

Brisbane North

5

Matthew Ogden

InDemand Plumbing & Gas

Brisbane North

5

Matthew Ferguson

Insink Plumbing

Brisbane South

5

Sean O’Keefe

O’Keefe Plumbing Services Pty Ltd

Mackay

5

Danielle Harris

Premier Plumbing Australia

Gold Coast

5

Shane Bock

S.A Bock Plumbing & Drainage

Ipswich

5

Neil White

WRW Plumbing Pty Ltd

Brisbane North

5

Sunshine Coast

5

Thomas Bambling

10

YEAR

Tim Anderssen, TAP Plumbing & Gas Fitting Pty Ltd

10

YEAR

MILESTONE

Jamie Emanuel, The Plumber Guy

10

YEAR

MILESTONE

Leigh Baker, LBP Plumbing and Drainage

10

YEAR

MILESTONE

Simon Peart (right), Peart Plumbing, with MPAQ Sales and Membership Specialist Jason Searle MASTER PLUMBER MAGAZINE July/August 2020 |

37

NEW MEMBERS

WELCOME TO MPAQ’S NEW MEMBERS NAME

COMPANY

DIVISION

NAME

COMPANY

DIVISION

Jayne Brookes

Auspipe Plumbing and Gas

Brisbane North

Rhonda McCulloch

McCulloch Coastal Plumbing

Gold Coast

Ben Victorsen

Brisbane Plumbing Solutions

Brisbane North

Kerrie Clark

Gold Coast

David Whitmore

Fluid Plumbing & Gas Fitting

Brisbane North

Seven Plumbing and Property Development

Nicholas Senyard

Optimize Plumbing Drainage and Gas Pty Ltd

Brisbane North

David Lemmon

David’s Drain and Sewer Cleaning

Outside Queensland

Luke Flynn

Blueline Plumbing Services

Brisbane South

Eddie Bocchino

Green Drains Asia Pacific

Outside Queensland

Tim Mangakahia

CIC Plumbing & Electrical Pty Limited

Brisbane South

Scott Johnson

North Shore Plumbing Group Pty Ltd

Outside Queensland

Benjamin Anderson

Parallel Plumbing & Gas

Brisbane South

Alex Marriott

ACM Plumbing & Gas

Sunshine Coast

Matt Miles

PipeTech Plumbing QLD

Brisbane South

Nathan Thompson

All Time Plumbing

Sunshine Coast

Jake Broadbent

Proven Plumbing & Gas Services Pty Ltd

Brisbane South

Aaron Fisher

Eco Earth Plumbing

Sunshine Coast

Damien Milk

Sunshine Coast

Glen Wright

Unplugged Plumbing

Brisbane South

Red Earth Plumbing and Gasfitting

Rohan Killer

Killer Plumbing and Gas

Bundaberg

Thomas Bambling

Tom Bambling Plumbing & Gas*

Sunshine Coast

Ben Gudgeon

Gudgeon Plumbing

Central

*Membership upgraded from Associate Employee

Corporate Profile Sup po M r tin Me PAQ g mb ers

At Green Drain, our aim is to provide simple innovative solutions that safeguard our way of life.

Our vision is to protect our living environment by creating meaningful relationships that educate and add value to our partners’ purposes and stakeholders alike.

We are passionate about partnering with forward-thinking organisations who are environmentally responsible and share values in common.

The Green DrainTM has become a global leader in trap seal protection devices. Our simple yet reliable, multi-patented design is our preventative approach to safeguarding our living and working spaces from exposed drainage pipes.

The sewer network is often the source of many undesirable challenges most commercial and residential properties face, such as backflows, gases, odours, pests, and pathogen transmissions. Our proactive solution promotes environmentally responsible practices and eliminates the need for harsh chemicals being utilised to keep pipes sanitised. Our cost-effective one-way trap valve is the most industry accredited physical barrier of its kind, making it the sensible choice for drain protection.

Visit www.greendrains.com.au to learn more.

38

| MASTER PLUMBER MAGAZINE July/August 2020

RENEW YOUR MPAQ MEMBERSHIP AND YOU COULD WIN A

$5,000 Holiday THANKS TO RWC!

Pay your 2020 Contracting Membership Renewal prior to the due date and you could go into the draw to win a travel voucher worth $5,000.

VIST WWW.MPAQ.COM.AU/RENEW OR CALL 07 3273 0800 FOR MORE INFORMATION

1900 - 2020

This competition is available for contracting members renewing their membership with the Association between 1 January 2020 and 31 December 2020. Receipt or confirmation of payment for renewal must be received by the renewal date in order for member to gain an entry in the 2020 Membership Renewal Draw. This competition is only applicable to contracting members. Renewing members must elect to enter the draw via a link provided in membership confirmation emails. All entries must be received by 11.59pm AEST on 31 December 2020. The competition is open to MPAQ contracting members who are Australian residents aged 18 years and over. Only one entry per company is permitted. The winner will be drawn at random on 15 January 2021 at noon AEST at 11/243 Bradman Street, Acacia Ridge, Brisbane, QLD 4110. The winner must accept the prize within 10 business days of this date. Full Competition Terms and Conditions Apply - visit www. mpaq.com.au/renew for more details.

PAGE SUPPORTERS HEADING

THE SUPPORTERS OF OUR INDUSTRY Platinum Corporate Supporters BUSSQ Building Super Reliance Worldwide Corporation Rheem Australia Pty Ltd simPRO Software Pty Ltd Toyota Tradelink WFI Insurance

07 3369 1111 07 3018 3440 07 3412 9200 1300 139 467 02 9710 3831 1800 758 624 1300 934 934

Gold Corporate Supporters Bretts Trade Plumbing Supplies Construction Skills Queensland Decina Bathroomware Pty Ltd Dial Before You Dig (Qld) Ltd GWA Group Kembla QLeave Zip Heaters (Aust) Pty Ltd Zurn Australia P/L

07 3203 2105 1800 798 488 07 3271 1944 1300 329 375 07 3131 5999 07 3868 7888 07 3212 6811 02 9796 3100 1300 009 876

Silver Corporate Supporters Halgan Pty Ltd Hilti Australia Reece

07 3208 8339 13 12 92 03 9274 0000

Corporate Supporters Advanced Enviro-Septic All Trades Queensland Pty Ltd Alpha390 Finance Ancra Australia Pty Ltd APT Management Services Pty Ltd Aquacure Water Treatment Pty Ltd Aquaknect Aquatech Solar Technologies Pty Ltd Astivita Limited AusPress Systems Pty Ltd Australian Industry Trade College Gold Coast Australian Pump Industries Pty Ltd Australian Valve Group AustWorld Autodesk Construction Cloud AutoTender Backflow Central & Hydromet Bermad Water Technologies Billi Pty Ltd Bunnings Trade Busy At Work Comsure Insurance Brokers Con-Serv Corporation Australia Pty Ltd Construct Law Group Cornwalls Law + More Davey Water Products Pty Ltd Doyles Construction Lawyers Elgas Ltd Elson Australasia Pty Ltd Emerson Valvcheq Backflow Enware Australia Pty Ltd Everhard Industries Pty Ltd Fair Water Meters Finlease Global Roto-Moulding Pty Ltd Gould Instruments Green Drains Asia Pacific Groundplan Software Grundfos Pumps Pty Ltd Handford Virtual Services Hydroflow Distributors InSinkErator K & R Plumbing Supplies - Toowoomba Kennards Test and Measure Qld Kingspan Water & Energy Pty Limited

07 5474 4055 07 3441 2699 1300 390 390 1800 426 272 07 3215 6619 07 3277 6696 07 3805 3800 07 5520 6701 07 3726 2000 1300 287 773 07 5635 0400 02 8865 3500 03 9462 2666 1300 780 430 0412 013 255 1300 882 578 07 5407 0151 03 9464 2374 07 3267 1384 13 30 62 13 28 79 07 3434 7800 07 3630 5744 07 3139 1874 07 3223 5900 07 3370 3700 1800 888 783 07 3396 2769 02 9625 7899 07 3260 2555 02 8556 4000 13 19 26 1300 324 701 07 3324 2655 07 4697 7099 07 4779 6750 0406 003 446 07 3062 7737 07 5540 6700 0487 000 557 1300 493 359 0447 886 648 07 4634 2955 07 3823 0055 02 8889 5408

Lifestyle Tradie Group Pty Ltd Logical Metering Modus Operandi MTS Warehousing and Distribution Ozzi Kleen Payright Plastec Australia Pty Ltd Plumbing Plus Queensland Plumbspec Plus Passive Fire Podium Porters PROTRADE United Quantum Legioguard Pty Ltd Queensland Brassware Association Queensland Gas Association QUT Facilities Management Rain Harvesting Rehau Pty Ltd Ridge Tool (Aust) Pty Ltd Rinnai Samios Saniflo Shower Sealed Pty Ltd SkillsTech Australia Smartpay Australia Pty Ltd Snap Fire Systems Pty Ltd SolarEast Australasia Pty Ltd Specialised Plumbing Centre Square Stiebel Eltron (Aust) Pty Ltd Stoddart Stormtech Pty Ltd Stratco (Qld) Pty Ltd Studor Australia Pty Ltd Supakwik Water Heaters Pty Ltd Taylex Industries Pty Ltd The Bidet Shop The Couta Group The Service Trades College Australia The Wondercap Company Pty Ltd Totally Workwear Tradie Bookkeeping Solutions Tradies Accountants Valves R Us Viega Pty Ltd Vinidex Pty Ltd Xact Accounting Zetco Valves Pty Ltd

1800 704 822 0418 185 751 0421 399 107 07 3865 4811 07 5459 4900 1300 338 496 07 5413 4444 07 4634 2955 0423 563 030 07 3861 1021 0478 180 191 07 4967 3333 1300 767 774 1800 228 118 0410 194 667 1300 792 239 07 3188 2331 07 3248 9600 07 5527 1833 03 9930 7000 07 3137 6600 07 3907 8399 1300 557 779 1300 519 133 07 3244 0209 1800 433 876 07 3348 9417 1300 668 886 07 3862 1166 1800 760 137 1800 153 351 07 3440 7600 02 4423 1989 07 3451 4444 1300 551 519 07 3800 0575 07 3441 5200 07 5591 7744 03 8405 3386 07 3255 5698 07 5539 3665 07 3249 4000 0468 944 130 07 3174 5010 07 3865 1488 02 8853 7867 07 3277 2822 1300 233 723 02 9516 1336

Associate Council Brisbane City Council Bundaberg Regional Council Gympie Regional Council Isaac Regional Council Livingstone Shire Council (LSC) Logan City Council Mackay Regional Council Mareeba Shire Council Moreton Bay Regional Council Mount Isa City Council Quilpie Shire Council Rockhampton Regional Council Southern Downs Regional Council Sunshine Coast Regional Council Townsville City Council

07 3403 8888 07 4130 4814 1300 307 800 07 4964 5400 07 4913 5000 07 3412 3412 07 4961 9011 07 4086 4720 07 3205 0555 07 4747 3200 07 4656 0500 07 4932 9000 1300 697 372 07 5420 8618 13 48 10

MASTER PLUMBER MAGAZINE July/August 2020 |

39

CIVIL

TM

Austworld’s extensive range of high-end valves, tapware and fittings are specifically designed to save plumbers time and conserve resources while staying ahead of new trends and technology across the water, gas and solar industry.

QUEENSLAND

VICTORIA

1300 780 430

SOUTH AUSTRALIA

NEW SOUTH WALES

info@austworld.com.au

WESTERN AUSTRALIA

TASMANIA

austworld.com.au