Master Plumber Magazine - Summer 2023

SUMMER 2023

INDUSTRY’S BEST SHINE AT THE

PLUMBING & GAS I N D U ST R Y AWA R D S 2 0 2 3

Mates Supporting Mates

Exploring the Plumbing & Heating Engineering Landscape in the UK

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CONTENTS

Summer 2023 6

Executive

9

Industry News New Requirements for the Grading of Floors to Floor Wastes Unsafe Gas Purging Injured and Burned Four Workers Managing Hazardous Manual Tasks Onsite

11 Technical 12 Plumbing & Gas Industry Awards

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12 18 Work Health & Safety 22 Legal

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23 Product News PUBLISHED BY Master Plumbers’ Association of Queensland 243 Bradman Street, Acacia Ridge QLD 4110 P: 07 3273 0800 F: 07 3273 0873 E: info@mpaq.com.au W: www.mpaq.com.au THE TEAM EXECUTIVE DIRECTOR Penny Cornah P: 07 3273 0800 E: penny.cornah@mpaq.com.au EDITOR Ashleigh Stonehewer P: 07 3273 0800 E: ashleigh.stonehewer@mpaq.com.au EDITORIAL & ADVERTISING ENQUIRIES Jovi Figueroa P: 07 3273 0800 E: jovi.figueroa@mpaq.com.au DESIGN PrintPublish P: 1300 98 94 91 E: eoghan@printpublish.com.au PRINT Printcraft P: 07 3291 2444 E: marketing@printcraft.com.au

4 | MASTER PLUMBER MAGAZINE Summer 2023

Editor’s Note Welcome to the Summer edition of the Master Plumber Magazine!

As we enter the summer months, we reflect on 2023 and look forward to welcoming in the New Year. This year in Master Plumber we have had the privilege of featuring many fascinating and interesting stories of some of our members, and we look forward to featuring many more in 2024. If you haven’t read the features in previous editions, I encourage you to take the time to visit www.mpaq.com.au/news/magazine to catch up. If you have a story to share, let us know by emailing advertising@mpaq.com.au.

I’d like to extend my heartfelt congratulations to the winners of the Plumbing and Gas Industry Awards. This edition serves as a celebratory platform, acknowledging the dedication, innovation, and unwavering commitment of those who have set exemplary standards in our field. Their achievements inspire us all and reaffirm the exceptional talent within our community. Find out more on pages 12-17.

In an exciting international endeavour, MPAQ Executive Director, Penny Cornah, shares her recent meeting with the CEO of the Chartered Institute of

Plumbing and Heating Engineering during a visit to London. This exchange of ideas and experiences on a global stage underscores the interconnected nature of our profession and the significance of collaboration across borders. Read more on page 8.

In the spirit of staying abreast of the latest industry developments, this edition is your gateway to the recent industry news and updates. We’ve curated a comprehensive overview to keep you informed and prepared for the evolving landscape of our dynamic industry.

Congratulations to all members reaching milestones in this edition, and a warm welcome to our newest members. Have a merry Christmas and a happy New Year. Happy Reading!

Ashleigh

24 HR Incidents in Customers’ Residences

ING T A G I NAV

New Bill Introduced to Amend Fair Work Legislation

26 Industry Benchmarking 28 Training 30 Member News 32 Milestones 34 New Members

ED L T T E UNS DEBTS

35 Supporters MPAQ COUNCIL PRESIDENT Kent Vickers P: 0418 883 999 E: kvickers@qigs.com.au VICE PRESIDENTS Patrick Robertson P: 07 3276 8833 E: info@rpgs.com.au Michael Ryan P: 07 3630 4744 E: mryan@beavisbartels.com.au PAST PRESIDENT Kelvin Slade P: 0417 787 284 E: sales@sladebrosplumbing.com.au TREASURER John Salmon P: 07 3862 2777 E: john@salmonplumbing.com.au COUNCILLORS Dennis Yarrow P: 07 3277 5742 E: admin@yarrowplumbing.com.au Harle Gall P: 0437 768 409 E: h.gall@laserplumbing.com.au EXTERNAL COUNCILLORS Melissa Millar P: 07 3822 2422 E: info@millarsplumbing.com Mark Denning P: 0400 305 361 E: mark.denning@fallonservices.com

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TRUSTEES Bill Watson AM P: 07 3273 2333 E: bill@connectorsgroup.com.au Bob Kimlin P: 0419 744 383 E: bobbailey6@outlook.com LIFE MEMBERS G Cottee, F Huysing, MJ Moor, T Morris, J Porter, NF Sharman, BD Wallace, WB Watson AM, R Kimlin, R Weaver MERITORIOUS SERVICE MEMBERS A Chapman, T Morris, D Powell, B Wallace, R Weaver, M Wilshere, D Nunn, J Ritchie, K Slade, R Walker, A Jackson, R Roser DISCLAIMER Opinions expressed in this publication are not necessarily those of the MPAQ, nor does the MPAQ guarantee the accuracy of statements made by contributors or advertisers or accepts responsibility for statements they may express in this publication. The MPAQ does not accept liability to advertisers, which may be held contrary to the Trade Practices Act 1974. The MPAQ reserves the right to refuse, cancel, amend or suspend any advertisements or inserts without reason.

MASTER PLUMBER MAGAZINE Summer 2023 | 5

EXECUTIVE

PRESIDENT’S MESSAGE

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It feels like this year has just begun, but here we are, wishing you all the best for Christmas and the new year.

We have listened to our members’ feedback and there is undeniable support to change the way the plumbing industry is administered in Queensland. As the peak industry association Kent Vickers, President for plumbing and gas in Queensland, we will commit to continuing to champion and advocate for the interests of our members and the industry. In the coming months, we will release our priorities document that outlines the key focus areas for the plumbing and gas industry, and we will be reaching out to all political parties, urging them to consider and commit to our industry’s key priorities in the upcoming October 2024 elections.

This year there was a major project rolled out by the team at MPAQ. We now have an online safety system available, MPAQ Safety, which has been specifically designed for plumbers and gas fitters. It is free to contracting members. It has been well accepted by all and has attracted some new members. I would ask you all to tell your fellow plumbers and gas fitters to join the association to receive the free benefit of the safety system as part of their membership.

The twenty-third Plumbing and Gas Industry Awards was held on 6 October and the bar was raised to another level again this year. I would like to congratulate all the finalists and, especially, the winners.

I would like to call out one winner in particular, Kirsty Train from Grace Gas Fitting Pty Ltd, as the Tradesperson of the Year. Congratulations to Kirsty for her excellent nomination and for the amazing work she does in a male-dominated industry.

This year, a new award category was launched, and I was delighted to award the first-ever MPAQ President’s Award to Mr John Salmon from Salmon Plumbing Services. John has been in the industry for over 30 years and is one of the stalwarts of the Queensland plumbing and gas industry. John has contributed so much to the trade and is a fitting winner of the inaugural President’s Award.

As this is the last article for the year, I must thank two groups of extraordinary people who make it possible for MPAQ to represent our members at all levels of government. Firstly, without the support of our sponsors, the events that are organised and executed so magnificently throughout the year would not be possible. Thank you to all our sponsors who come back year after year and support our members.

The second group is the team at MPAQ. Most of our members would not understand the amount of work and representation they deliver, day after day, to make our plumbing association the best and largest in the country. I would personally like to thank each of you for your commitment to our members, and I would especially like to thank Penny Cornah, our Executive Director, and Ernie Kretschmer, our Deputy Executive Director, for your dedication to the industry.

Finally, I would like to thank all our members for your continued support year after year. Without you, we do not have an association, and we would not have the numbers to demand a voice and the respect of the government.

Have a safe and merry Christmas with those close to your heart, and I look forward to catching up with you all in 2024.

Life’s good!

PERSPECTIVE The team at MPAQ has experienced a period of high activity in recent months, and I wanted to take this opportunity to provide you with an update on all the advocacy activities that the team has been involved in.

Work Well Awards 2023 MPAQ was recently honoured as a finalist during the Work Well Awards Ceremony 2023, recognising Penny Cornah, Executive Director exceptional contributions to work health, safety, and successful returnto-work initiatives. Collaborating with CC Group and Beavis and Bartels Group, MPAQ identified the imperative need to enhance safety within their workforces.

This initiative, supported by WorkCover Queensland, concentrated on reducing musculoskeletal injuries among plumbers in the construction industry.

Acknowledgments go out to Leanne Loch from Back on Track, who orchestrated site visits and engaged workers across various levels. Back on Track devised a series of ‘Own safety onsite’ toolbox talks and resources to empower plumbers in taking charge of their health and wellness.

We extend our gratitude for the acknowledgment as a finalist in this awards ceremony, with heartfelt appreciation to Sharon Stratford from WorkCover for her dedicated efforts on this project.

MATES in Construction In October, I had the opportunity to attend the MATES in Construction QLD & NT luncheon, marking 15 years of MATES’ commitment to diminishing suicide rates within our industry. The MATES annual lunch stands as a pivotal fundraising event supporting MATES in its ongoing mission to aid construction workers in Queensland and the Northern Territory. Congratulations to Nick Thompson, CEO of MATES in Construction, for organising a remarkable day.

Ministerial Roundtable

MATES in Constru ction lunch: Front row - Greg Dwight, Services; Michael TruFlow Ryan and Wally Mo ubarak, Beavis an Bartels Group. d Back row – Krishna Singh and Penny Co Morton, Caroma; an rnah, MPAQ; Aaron d Crissie O’Dea, RW C

Unfair Contract Terms As of 9 November 2023, Australia’s approach to unfair contract terms has undergone a significant transformation. This includes the extension of the unfair contract terms regulations to encompass small businesses with fewer than 100 employees or a turnover below $10 million. Additionally, new civil penalty provisions will be in place for instances of non-compliance. Under these amendments, it will be deemed illegal to include or depend on an unfair term in contracts covered by the law. Details around the changes are available on the MPAQ website: www.mpaq.com.au.

Diploma of Hydraulic Services Design MPAQ is aware that the Diploma of Hydraulic Services Design is currently unavailable, and this has raised significant concerns within the industry.​This course is a licensed requirement from QBCC, and licensees must hold this qualification to comply with the law and failure to do so could have severe consequences.​The Association of Hydraulic Services Consultants Australia (AHSCA) Qld Chapter has engaged in discussions with MPAQ on this matter, and both parties agree that it is a significant issue for our members. To gather further insights, we conducted a survey among industry professionals, and 162 responses were received. Based on the feedback MPAQ has been working with the Department of Youth Justice, Employment and Small Business and Training, the Department of Energy and Public Works, QBCC, TAFE QLD, and TAFE NSW to come up with solutions.

That’s a Wrap for 2023 This year has been a huge year for MPAQ. Firstly, thanks to our members for backing MPAQ and for continuing your membership and support with our association. We are truly grateful. Thank you to our partners, corporates, and sponsors, your unwavering support has been imperative for our association.

A special thanks to the MPAQ board for their strategic guidance, support, and direction. Thank you as well to MPAQ President Kent Vickers for his invaluable support and contribution to the association.

Thank you to our team–your commitment empowers us to strive for excellence, and it motivates us to reach new heights. Our association has been operating since 1900 and is one of Queensland’s most influential trade associations providing the industry with specialised training, advice, and services to effectively strengthen and grow the businesses of our members.

Merry Christmas and a safe and happy New Year.

Recently, I attended the Ministerial Roundtable event, joining the Minister for Energy, Renewables and Hydrogen and Minister for Public Works and Procurement, the Hon. Mick de Brenni MP and the Federal Minister for Energy and Climate Change, the Hon. Chris Bowen MP. This roundtable provided ongoing engagement and insights for the Queensland Government as they continue to roll out the Queensland Energy and Jobs Plan. This meeting provided an opportunity to hear from MPAQ and other stakeholders on those aspects of the transition in which Queensland is doing well and where future efforts could be focused – particularly in partnership with the Commonwealth.

The Queensland Government was provided feedback on what Queensland is doing well in the transition. Queensland has a strong pipeline of projects, their planning processes are four to five times faster than New South Wales, and their levels of engagement with stakeholders are really strong.

Feedback provided to Minister de Brenni MP and Minister Bowen MP was around opportunities for improved social licence with communities, thinking about the sustainability of the renewables sector, and better interface between federal and state planning processes. ah, h, Back on Track; Penny Corn Work Well Awards: Leanne Loc It is positive that the leen Kath and p; Grou els Bart MPAQ; Chris Small, Beavis and government is committed Christopher, CC Group to closely engaging important stakeholders, and we look forward to continuing this conversation as Queensland’s transition progresses.

Penny Cornah, MPAQ; Chris Bowen, Minister for Climate Change and Energy of Australia; and Chris Lehmann, Master Electricians Australia MASTER PLUMBER MAGAZINE Summer 2023 | 7

EXECUTIVE

Exploring the Plumbing and Heating Engineering Landscape in the UK A Meeting with the Chartered Institute between August 2022 and July 2023 only 21,920 were installed during that period. To encourage adoption, the government has increased its funding incentives (on 23 October) from £5,000 to £7,500, while the usual installation cost ranges from £13,000 to £15,000. Much depends on the thermal efficiency of the property and whether existing pipework and radiators need to be replaced.

5. Licensing: Interestingly, while no licence is required to be a plumber or drainlayer in the UK, a licence is mandatory for gasfitters.

It’s not surprising that the UK and Australia face similar challenges in certain areas, especially when it comes to global issues like skills shortages, climate change, and the transition to net zero emissions. Australia, the UK, and numerous countries globally are grappling with skills shortages. These deficits have arisen from a combination of factors, including an aging workforce, evolving industry requirements, and reduced migration due to the impacts of COVID-19.

Achieving net-zero emissions is a global goal to combat climate change. Both the UK and Australia have made commitments to reduce their carbon emissions and transition to clean energy sources. This involves policy changes, investments in renewable energy infrastructure, and efforts to reduce reliance on fossil fuels.

I was surprised to learn that the UK doesn’t have a licensing system for plumbers and drainers, and this highlights the fortunate situation in Australia.

In September, I embarked on a three-week personal holiday that led me to the bustling streets of London, where I had the privilege of meeting with Kevin Wellman, the CEO of the Chartered Institute of Plumbing and Heating Engineering. The purpose of our meeting was to gain insights into the challenges, initiatives, and membership details of this esteemed institution operating in the United Kingdom.

Challenges During our conversation, Kevin Wellman shed light on several challenges facing the plumbing and heating industry in the UK: 1. Skill Shortages: One of the primary concerns is the shortage of skilled professionals across the country, posing a significant challenge for the industry.

2. Water and Sewage Issues: The water and sewage sector in the UK has faced its share of problems, partly due to the privatisation of water companies back in 1989. This has led to issues such as poor management of services and delays in fixing water main leaks.

3. Transition to Net Zero: As the world grapples with environmental issues, the UK is no exception. The transition to a net-zero carbon footprint is a top priority, and the plumbing and heating industry is actively involved in this effort. The UK government is pushing hard for the installation of heat pumps and continues to explore the effectiveness and safety of hydrogen. A recently proposed hydrogen trial in a town called Whitby in the north-west of England was abandoned after public protests rallied against hydrogen in their homes.

4. Heat Pump Installations: The UK is looking to install a staggering 600,000 heat pumps each year by 2028 as part of its green energy initiatives. However, according to the Energy & Utilities Alliance (EUA),

8 | MASTER PLUMBER MAGAZINE Summer 2023

Membership

Here are some key details regarding the Chartered Institute of Plumbing and Heating Engineering’s membership: • The institute boasts a membership of 7,500 individuals, with 2,000 members based in Hong Kong.

• It produces a quarterly magazine, aimed at fostering industry knowledge and addressing challenges.

• There are approximately 5,000 to 6,000 qualified installers for heat pumps, a vital part of the green energy initiative.

• Membership is available at various levels, including a trainee/apprentice membership.

• All members are required to sign a code of professional standards, ensuring the highest levels of ethics and conduct.

• Members and individuals must commit to 30 hours of Continuing Professional Development (CPD) annually to maintain their membership.

• The institute offers a comprehensive learning academy with a wide range of training programs to enhance the skills of its members.

• A positive membership recruitment campaign is anticipating membership growth in the years ahead.

• With a dedicated team of 12 staff members, some working part-time, the institute efficiently manages its operations.

• As a token of their hospitality, the Chartered Institute of Plumbing and Heating Engineering provided us with a copy of their history book, a gesture greatly appreciated, especially since MPAQ is currently in the process of creating a similar historical record.

The meeting with Kevin Wellman and the insights gained from the Chartered Institute of Plumbing and Heating Engineering underscore the challenges and opportunities within the UK’s plumbing and heating industry. As the country strives to address issues like skill shortages and transition to sustainable energy solutions, organisations like this Institute play a crucial role in shaping the industry’s future.

Article written by Penny Cornah, Executive Director, MPAQ

INDUSTRY NEWS

NEW REQUIREMENTS FOR THE GRADING OF FLOORS TO FLOOR WASTES With the commencement of the NCC 2022 on 1 May 2023, the requirements for floors to be graded to floor wastes have been amended. The new requirements aim to reduce water overflow from showers and other wet areas when a floor waste is installed.

The requirements apply: • where a floor waste is installed because of a mandatory requirement (e.g. showers); • in other wet areas not required under the NCC (e.g. laundries and bathrooms).

Before the commencement of the NCC 2022, the requirement to grade floors in wet areas only applied where floor wastes were installed because of a mandatory requirement.

Floor Waste Requirements

Under the NCC 2022, floor waste requirements apply in areas of a building: • a part of a floor that provides drainage for a shower area; • a room containing a urinal; • where a bathroom or laundry is located at any level above a soleoccupancy unit, or public space in a Class 2 or 3 building or Class 4 part of a building.

When installing a floor waste in a wet area, the graded floor surface will affect some design aspects for the installation of fittings and fixtures. Installers may need to consider the: • ability to use raised thresholds or the ramping of tiles at bathroom doorways to achieve the necessary fall; • use of linear grates to facilitate large tiles and avoid additional cuts to floor tiles around the floor waste; • use of bedding under toilet pans; • use of adjustable feet and sealant at the base of freestanding bathtubs; • potential to move the location of a proposed floor waste to suit the type of floor finish and the type of proposed floor waste.

It is recommended that the property owner be consulted if it is proposed not to install a floor waste.

Floor Wastes and Floor Waste Gullies

The purpose of a floor waste gully is to provide a means for a floor waste to be connected to the sanitary plumbing or drainage while allowing the floor waste gully water seal to prevent sewer odours and gases entering a room.

A floor waste can also be used to connect other waste fittings such as a basin, bath, or shower to the sanitary plumbing or drainage. These connections are not mandatory and the same waste fixtures can be connected directly to the sanitary plumbing or drainage without using a floor waste.

Requirements for Grading Floors to Floor Wastes

The NCC 2022 requires that where a floor waste is installed, both: a. the minimum continuous fall of a floor plane to the waste must be 1:80; b. the maximum continuous fall of a floor plane to the waste must be 1:50.

These requirements apply regardless of whether the floor waste installation is required under the NCC 2022, or if the floor waste is installed voluntarily.

The new Queensland Development Code Mandatory Part 4.5 – Livable dwellings and grading to floor waste (QDC 4.5) provides additional compliance solutions to those in NCC 2022 for the grading of floors to floor wastes.

MPAQ members with any questions about this can call our advisory team on 07 3273 0800.

Article source: https://www.epw.qld.gov.au/__data/assets/pdf_file/0019/37333/ building-plumbing-newsflash-622.pdf

Voluntary Installations

Floor wastes are regularly installed in wet areas even where it is not a requirement in the NCC 2022. For example, in a house, a floor waste installed in the main floor area outside of a shower recess in a bathroom or in a laundry in a house is considered a voluntary installation.

Most homeowners would expect to see a floor waste installed in a wet area. To enable the homeowner to make an informed decision about the installation of a floor waste, it is important for the builder and plumber to discuss the requirements in the NCC 2022 for floor wastes to be installed in a wet area.

MPAQ FREQUENTLY ASKED QUESTIONS Q: When permanently removing a garbage disposal and reinstalling the waste pipe work, would this be Notifiable Work?

A: According to QBCC, no. Removing the disposal would be ‘removing an apparatus’, and restoring the waste pipes would considered to be ‘maintaining or repairing a fitting or fixture’. This wouldn’t be considered any higher risk than replacing a fixture, which is considered minor work.

FAQ MASTER PLUMBER MAGAZINE Summer 2023 | 9

INDUSTRY NEWS

UNSAFE GAS PURGING INJURED AND BURNED FOUR WORKERS Four workers sustained burns when LP gas, that had been released inside a plant room, ignited.

The incident occurred at a factory under construction with the capacity of the consumer piping being in excess of 3,000 L, which required purging. Initial investigations have identified that persons working under a Gas Work Authorisation to install and commission a Type B boiler released a significant amount of LP gas into a plant room. The gas was released during purging activities during the commissioning.

The accumulation of unburnt gas went unnoticed and ignited when an Oxy/LPG welding torch was used resulting in a flash-over fire, injuring the four workers.

The Petroleum & Gas Inspectorate has noted the following issues that led to the incident: the release of unburnt gas inside a building or poorly ventilated area creates a significant risk; the gas system was not purged in accordance with a safe ‘purge procedure’; the large volume of consumer piping was not being purged to the outside atmosphere; the unsafe purge process allowed the accumulation of unburnt gas within the boiler room.

The Inspectorate recommends that Gas Work Licence/Authorisation holders should ensure they are familiar with the principles of purging and should undertake refresher training if they are not confident in purging methods. They must only conduct gas work in accordance with their licence or authorisation. Large volumes of gas should always be purged to well-ventilated outdoor areas that are free of sources of ignition.

For more information, visit www.rshq.qld.gov.au.

Article source: https://www.rshq.qld.gov.au/safety-notices/petroleum-and-gas/unsafegas-purging

MANAGING HAZARDOUS MANUAL TASKS ONSITE WorkCover Queensland is investing in the construction industry’s injury risk reduction, with its recent collaboration with Master Plumbers’ Association of Queensland (MPAQ).

As part of its Injury Risk Reduction Initiatives program, WorkCover funded a project to reduce the risk of musculoskeletal injuries sustained by plumbers. The initiative focused on robust risk controls, including consultative work design and development of engineering solutions.

WorkCover and MPAQ worked with industry employers CC Group and Beavis and Bartels Group, as well as occupational health physiotherapists to identify specific concerns regarding hazardous manual tasks and musculoskeletal injuries. The initiative aimed to promote appropriate control measures and materials to educate workers on how to apply a risk assessment approach to hazardous manual tasks onsite.

A series of “own safety onsite” toolbox talks and materials were then developed to help plumbers take ownership of their health and wellbeing by using a hierarchical approach to hazard control onsite. This included using and promoting higher order controls, such as lifting aids and engineering controls, to reduce the manual task risk to workers. Lower order controls, such as technique-based lifting advice, team lifting protocols, and prestart warm-ups, were also included where higher order controls were not practicable.

The toolbox talk resources are available on the MPAQ website.

Visit www.mpaq.com.au/services/whs/managing-manualtasks-onsite to read and download.

IAPMO OCEANIA is officially JASANZ accredited to certify plumbing products to the NCC 2022 Lead-Free WaterMark regulations.

The Only Marks that Matter

Lead Free Contact your certification engineer or info@iapmooceania.org to commence the assessment of your lead free WaterMark application.

1 | MASTER PLUMBER MAGAZINE Summer 2023 10LeadFreeWaterMark_halfpg.indd

11/16/23 3:53 PM

TECHNICAL

LeadinPlumbing

The hot topic the plumbing world is talking about

Amid a global push to eliminate lead from drinking water, the Australian Building Codes Board (ABCB) has decided to limit the allowable lead content in certain plumbing products.

The 2022 National Construction Code (NCC) Vol 3, Plumbing Code of Australia (PCA) introduces a new 0.25% limit for the allowable level of lead in plumbing products used for drinking water.

From 1 May 2026, copper alloy plumbing products containing more than 0.25% lead, on a weighted average basis, will no longer be authorised for installation in a plumbing system used to convey drinking water. This is a move that has the strong support of the International Association of Plumbing and Mechanical Officials (IAPMO) and leading stakeholders in the Australian plumbing industry.

Transition Period The new lead-free requirements will become mandatory beginning May 2026. During the transition period, which commenced in May 2023, products may be WaterMark Lead Free (WMLF) certified and supplied to the market with the WMLF trademark. This means products certified to the non-lead-free requirements will remain authorised for installation during the transition period.

Lead is Toxic There is an ever-growing catalogue of scientific research and data that demonstrates a causal link between lead in drinking water and its irreversible detrimental impacts on human neurological and cognitive development.

Lead is a cumulative toxicant, and no blood lead level is considered safe.

Once lead enters the blood, it is distributed to the organs such as the brain, kidneys, liver, and bones. The health impacts of lead are most profound in pregnant women and children under four. Irreversible health consequences include cognitive impairment, behavioural changes, anaemia, hypertension, renal impairment, immunotoxicity, and toxicity to reproductive organs.

The most common source of lead in drinking water is lead leaching from plumbing products, either within the premises or upstream of the meter since the use of lead (Pb) in the manufacture of plumbing products has been common practice for generations. Lead is mostly found in copper alloys and can be present in fittings, valves, taps, mixers, appliances, water heaters, and dispensers.

Compliance with the NCC Requirements All plumbing products that contain copper alloy and are intended for use in contact with drinking water that are listed in the ABCB WaterMark Schedule of Products that are identified as “Lead-Free Applies” must be WaterMark certified as being “Lead-Free” when assessed in accordance with NSF/ANSI/CAN 372 “Drinking Water System Components – Lead Content”.

IAPMO, as an accredited WaterMark Conformity Assessment Body (WMCAB), will review technical information such as drawings, bills of materials (BOMs), material composition, wetted surface areas, and test reports to verify compliance with the lead-free standard. This is in addition to previous WaterMark certification requirements such as dezincification resistance, AS/NZS4020, and the performance requirements outlined in the product

standard. As per the WaterMark Scheme Rules, all lead-free testing must be undertaken by an accredited laboratory.

Whilst Clause (a) of A5G4 indicates that compliance can be verified by an accredited NSF/ANSI/CAN 372 test report, this only applies to plumbing products listed on the WaterMark Schedule of Excluded Products (WMSEP) that are identified as requiring NSF/ANSI/CAN 372 as “Evidence of Suitability”.

These are products that do not require WaterMark certification but are still connected to a drinking water supply, for example, refrigerators with water/ice dispensing, built-in domestic coffee machines, and domestic steam ovens.

In addition to the initial lead-free assessments, ongoing surveillance of the manufacturing locations has been mandated. Factory inspections review the manufacturer’s processes – for example, inwards goods QA checks, design control, lead-free specific processes, and batch release testing program are being undertaken.

The certification and surveillance procedures ensure that practitioners can have confidence that the products that carry the Lead-Free WaterMark have been assessed and monitored appropriately.

IAPMO

From 1 May 2026, only lead-free versions of identified products will be authorised for use in plumbing systems used to convey drinking water. From this date, consumers, plumbing practitioners, and regulators will need to look for the Lead-Free WaterMark to ensure the product being purchased or installed is authorised for use.

This is where IAPMO’s unrivalled global experience in lead product testing and certification really comes to the fore. International Association of Plumbing and Mechanical Officials Research and Testing (IAPMO R&T), North America’s premier plumbing product certification body, has been assessing and granting lead-free certification for more than a decade. IAPMO Oceania is well placed to draw on that international experience and offer expert WaterMark Lead-Free certification.

Eliminating lead from plumbing products is vital, achievable, and urgent, with action required now if we are to meet the 2026 deadline.

For more information, email Graham Clark, IAPMO General Manager – Technical Operations at graham.clark@iapmo.org; or Glenn Tate, Technical and Quality Manager at glenn.tate@iapmo.org.

Article written by the International Association of Plumbing and Mechanical Officials (IAPMO) MASTER PLUMBER MAGAZINE Summer 2023 | 11

PLUMBING & GAS INDUSTRY AWARDS

INDUSTRY’S BEST SHINE IN

QUEENSLAND PLUMBING & GAS AWARDS Master Plumbers’ Association of Queensland celebrated the best of the plumbing and gas industry at the 2023 Plumbing and Gas Industry Awards on Friday 6 October. This year, Queensland-based businesses and individuals exemplified unparalleled passion, unrelenting resilience, groundbreaking innovation, inspiring leadership, and new standards of excellence as winners were recognised in each of the 16 award categories throughout the evening.

Presented by Master Plumbers’ Association of Queensland (MPAQ) in partnership with Event Partner Reliance Worldwide Corporation (RWC), the presentation dinner was held at the Brisbane Convention and Exhibition Centre (BCEC). More than 650 industry professionals, local dignitaries, business owners, and esteemed guests were in attendance for a spectacular night of celebrations and networking.

Legendary host and sportscaster Ben Dobbin led the festivities this year, setting up the stage for some inspiring words from the Hon. Mick de Brenni MP, Minister for Energy, Renewables and Hydrogen and Minister for Public Works and Procurement, and the Hon. Di Farmer, Minister for Employment and Small Business, Minister for Training and Skills Development and Minister for Youth Justice.

“The Plumbing and Gas Industry Awards presentation dinner stands as the pinnacle event within our field, where we 12 | MASTER PLUMBER MAGAZINE Summer 2023

gather to honour the outstanding achievements of individuals and organisations who excel in the plumbing and gas industry.

Every nominee, especially our esteemed finalists and winners, should take immense pride in the exceptional levels of professionalism they consistently exhibit,” said Penny Cornah, MPAQ’s Executive Director.

She added: “We extend our deepest gratitude to all our partners, whose steadfast support has been instrumental in our journey. Events like these don’t just give credit and recognition but also hope to inspire the larger industry and the next generation of plumbers and gasfitters to consistently embody excellence and innovation. We aim to celebrate the best so we can keep growing and moving forward as an industry.”

Capping the night was entertainment from the Hamilton Band and an after party with more drinks and bites at Rydges Soleil Pool Bar.

PLUMBING & GAS INDUSTRY AWARDS

EVENT PARTNER

ENTERTAINMENT PARTNER

AWARD PARTNERS

DINNER PARTNER

SOCIAL PARTNER

WELCOME PARTNER

SUPPORTING PARTNERS

MASTER PLUMBER MAGAZINE Summer 2023 | 13

PLUMBING & GAS INDUSTRY AWARDS

CONGRATULATIONS TO THE 2023 WINNERS! School Based Apprentice of the Year Winner: Cody Heyer, S & C Plumbing Services Exhibiting a solid grasp of technical knowledge and highlighting his dedication to the plumbing and gas industry, Cody Heyer left a positive impression on the judging panel. Starting early with a school-based apprenticeship while completing his QCE, Cody aspires to eventually manage his own plumbing business. Cody’s employer at S & C Plumbing Services on the Gold Coast commended his work ethic, adaptability to feedback, and commitment. Cody’s value for meticulous work and prioritising safety on the job site reflects his strong principles, which undoubtedly contribute to his promising future in the plumbing and gas sector.

Construction Skills Queensland Merv Harris Memorial Bursary Award Winner: Nicholas Anderson, Evermore Plumbing & Gas Nicholas Anderson’s affinity for hands-on work, problem-solving, and making a tangible difference in the world led him to the realm of plumbing–an endeavour he has embraced wholeheartedly. Exploring the multifaceted avenues that his apprenticeship offers; Nick has realised the profound significance of plumbers in safeguarding public health and safety. In 2023, Nick’s dedication and contributions garnered him the honour of being selected as one of MPAQ’s Plumbing Ambassadors–a distinction that underscores his commitment to promoting the plumbing industry. With a steadfast determination to effect a positive transformation, Nick seeks to be a catalyst for change in this vital realm of plumbing.

Cody Heyer and The Hon. Di Farmer MP

Allan Janicijevic, CSQ; and Nicholas Anderson

Caleb Anderson and Paul Adams, Rheem

Caroma Third Year Apprentice of the Year Winner: Joel Murray, Honest Plumbing Solutions Commencing his apprenticeship in rural Brisbane, Joel Murray gleaned invaluable insights into problem-solving amidst resource limitations before making the transition to Honest Plumbing Solutions in Brisbane. This journey has instilled in him a profound understanding of the pivotal role plumbers play in safeguarding community health. His passion extends to gas fitting, with a particular enthusiasm for spearheading the advancement of hydrogen gas technology. With a vision of cross-integration across trades and a goal of establishing a business that seamlessly combines multiple disciplines for exceptional customer service, Joel’s path shines with promise.

Joel Murray and Allan Goodson, Caroma

Penny Cornah, MPAQ; and Jack Keogh

Rheem Second Year Apprentice of the Year Winner: Caleb Anderson, Shaw’s Plumbing and Gas Caleb Anderson is completing an apprenticeship with Shaw’s Plumbing and Gas in Brisbane. Nurturing a positive mindset, a prepared outlook, and mindfulness, Caleb’s journey has unfolded in remarkable ways. His adept understanding of technical intricacies, spanning legal frameworks, industry standards, and Queensland’s licensing prerequisites, left an enduring impression on the judging panel. Caleb’s unwavering commitment to progress, his emphasis on safety, and his resolute self-assuredness all converged to create a memorable presence.

Endorsed by his employer for his unmatched work ethic, resolute commitment, infectious positivity, and adept communication skills, Caleb is an embodiment of team excellence.

Jack Keogh and Chris Greaves, Reece

14 | MASTER PLUMBER MAGAZINE Summer 2023

The Service Trades College Fourth Year Apprentice of the Year Reece Queensland Apprentice of the Year Winner: Jack Keogh, Axis Plumbing QLD Embodying a plumbing legacy that spans three generations, Jack Keogh proudly asserts that the ‘plumbing bug’ runs in his blood, fortified by the unwavering support and guidance of his family and mentors. The past year has been a remarkable journey for Jack, highlighted by his selection to represent Queensland in the 2023 World Plumbing Day apprentice competition in Melbourne and an invitation to showcase his plumbing skills and knowledge on the international stage, representing Australia in the UA International Apprentice Skills Competition in America. Jack aspires to continually expand his professional horizons, amassing a diverse range of knowledge and insights in the plumbing industry.

Jack’s employer, Axis Plumbing QLD, lauds his focused nature, unwavering determination, and remarkable ability to balance quality craftsmanship with a keen commercial sense.

PLUMBING & GAS INDUSTRY AWARDS Department of Energy and Public Works Tradesperson of the Year Winner: Kirsty Train, Grace Gas Fitting, Plumbing and Home Maintenance Prioritising family values is the cornerstone of Kirsty Train’s philosophy, a principle she embodies as the director and lead tradesperson of Grace Gas Fitting, Plumbing, and Home Maintenance in Toowoomba.

With a remarkable 16-year tenure in the plumbing and gas industry, Kirsty has carved a remarkable path. Her dedication is underscored by a steadfast commitment to technical proficiency, with a particular specialisation in the intricate realm of gas fitting–an integral facet of the industry. Kirsty impressed the judges with her sterling references, impressive technical acumen, and dedication to remaining at the forefront of the industry and uplifting her team to their fullest potential.

RWC Businessperson of the Year Winner: John Franklin, Franklin Plumbing & Gas John Franklin, at the helm of Franklin Plumbing and Gas on the Gold Coast, embodies the essence of an industry luminary who recognises the necessity of adapting to dynamic business landscapes. John’s astute understanding revolves around the pivotal need to remain attuned to industry advancements, emerging trends, and the latest plumbing technologies. His commitment is further evident through his strategic investments in cutting-edge tools and equipment, a pivotal aspect in fostering the growth and evolution of FPG. John’s focus extends to cultivating a team marked by expertise and knowledge, ensuring unparalleled service delivery. His emphasis on deciphering customer preferences to enhance their overall experience underscores his dedication to excellence.

Austbrokers Comsure Andrea Vogler Women in Business Award Winner: Lucinda Giles, James Giles Plumbing Pty Ltd Lucinda Giles’ remarkable work ethic and insatiable thirst for learning propelled her into a leadership role within James Giles Plumbing (JGP) in regional Queensland back in 2015. There, she undertook the formidable challenge of managing the financial intricacies of this thriving family enterprise. Presently, fully committed to her responsibilities with JGP and raising her young family, Lucinda champions a team environment steeped in nurturing, kindness, and unwavering support. Her ardour for customer service is matched by her commitment to refining and maintaining the most efficient systems and processes.

Simpro Women in Plumbing and Gas Award Winner: Nicole Vermaak, Ryano’s Plumbing and Gas Fitting Pty Ltd Nicole Vermaak, a dedicated tradesperson at Ryano’s Plumbing and Gas Fitting in Brisbane, stands out for her unbridled passion for her work and the industry. Her adaptability in the face of change has furnished her with the crucial attributes to emerge as a trailblazer in the plumbing and gas sector. Drawing wisdom and insight from her mentors, Nicole not only imbibes their knowledge but also imparts it to the apprentices under her guidance, establishing a legacy of leadership. Over the past seven years, she has meticulously crafted a robust career and has been privileged to contribute to an array of projects, spanning plumbing, civil, drainage, fire, and gas fitting.

MPAQ President’s Award Winner: John Salmon, Salmon Plumbing Services John Salmon’s dedication to improving the plumbing industry is evident through his extensive list of contributions on the MPAQ Council. From developing the Charge-out Rate Calculator to his role as Treasurer and Chair of SCRF, he’s worked tirelessly to elevate industry practices, raise the value of plumbers, and champion sustainability through initiatives like the Construction Plastics Recycling Scheme. As we look to the future, John sees a bright outlook for the plumbing industry. However, he acknowledges the challenge of maintaining standards amidst a skills shortage. With leaders like John, we can rest assured that the industry’s future is in capable hands.

Kirsty Train and The Hon. Mick de Brenni MP

John Franklin and Nicole Sumich, RWC

Lucinda Giles and Emily Harrison, Austbrokers Comsure

Amy Murphy, Simpro; and Nicole Vermaak

John Salmon and Kent Vickers, MPAQ President MASTER PLUMBER MAGAZINE Summer 2023 | 15

PLUMBING & GAS INDUSTRY AWARDS BUSSQ Service Excellence Award Winner: Tropical Coast Plumbing With an unwavering commitment to cutting-edge technology, Tropical Coast Plumbing is fervent about delivering top-notch customer service–a value deeply ingrained across the entire team.

Anchored in principles of integrity, respect, customer service, teamwork, and accountability, the company remains dedicated to fostering personal growth among its staff, contributing to local communities, and valuing the crucial support network that has underpinned its growth. Tropical Coast Plumbing is a thriving enterprise, led by Lachlan and Kym Cooke, that extends its professional plumbing, gas, and roofing services from Rockhampton to Townsville, encompassing the domestic, industrial, and commercial sectors.

Leigh Mackay, BUSSQ; and Tropical Coast Plumbing Team

Chris Tritton, AHSCA; Tru-Flow Services; and BRW Hydraulics Team

Adam McLucas, MM Kembla; and Beavis & Bartels Team

LPW Plumbing and Gas Solutions Team and Wade Fenton, Plumbing Plus

Daniel Paoli, Calibre Plumbing and Drainage; and Darren Smallhorne, Zip Water

16 | MASTER PLUMBER MAGAZINE Summer 2023

AHSCA Queensland Hydraulic Consultancy Design of the Year Winner: You Foodz, Tru-Flow Services Pty Ltd and BRW Hydraulics In a landmark collaboration, BRW Hydraulic Consultants and Tru-Flow Services united their expertise to realise a pioneering project–a facility previously unconstructed in Australia. Tasked with the hydraulic design, commission, and installation, the joint effort faced a distinctive challenge owing to the water’s pH and temperature upon discharge from the facility. To surmount this, a concerted venture was undertaken to devise a system capable of accommodating these exceptional parameters. Described as a truly one-of-a-kind endeavour, the project posed numerous challenges during its phases of design, construction, and commissioning.

MM Kembla Outstanding Copper Plumbing & Gas Project of the Year Winner: Logan Hospital, Beavis & Bartels Beavis and Bartels were entrusted by the Queensland Government with an ongoing and substantial commercial enhancement project at the existing Logan Hospital Precinct. A labyrinth of copper pipework and fittings, spanning kilometres, was skilfully incorporated by Beavis and Bartels to address the intricate hydraulic and gas needs of the project. The judging panel applauded their achievements, recognising the project’s complexity and numerous challenges. Particularly within a healthcare facility, this project underscores the criticality and intricacies of plumbing components.

Plumbing Plus Domestic Plumbing or Gas Project of the Year Winner: Palm Avenue – Ascot, LPW Plumbing and Gas Solutions LPW Plumbing and Gas Solutions embarked on an exceptional venture with the installation and commissioning of the plumbing, drainage, and gas fitting services for a three-level residential masterpiece in Ascot, meticulously designed by Ivan Gastadon Architect. The judging panel applauds LPW Plumbing and Gas Solutions for their unwavering passion for their craft and their remarkable ability to embrace industry evolution and technological advancements. Their dedication to continuous professional development reflects their commitment to excellence in an ever-changing landscape.

Zip Water Commercial Plumbing or Gas Project of the Year Winner: Indooroopilly Golf Club – Club House Refurbishment, Calibre Plumbing and Drainage Calibre Plumbing and Drainage undertook a significant endeavour– revamping the plumbing, drainage, and fire services of Indooroopilly Golf Club’s main clubhouse. This marked the most substantial renovation since the clubhouse’s original construction in the 1980s.

Amidst the complexities, the project unveiled unexpected hurdles; owing to the clubhouse’s age, a considerable portion of existing plumbing services required replacement instead of mere connection to the pre-existing network. Despite the formidable challenges, this project stands as a testament to effective communication, teamwork, and exceptional skills in manoeuvring through obstacles.

PLUMBING & GAS INDUSTRY AWARDS

#MPAQAWARDS2023 MASTER PLUMBER MAGAZINE Summer 2023 | 17

WORK HEALTH & SAFETY

Mates Supporting Mates

There is no doubt that open conversations around mental health are more widely supported now, both at work and in our communities, than they were 10 years ago.

While we still have a way to go, our openness towards the challenges we or our mates may be facing has vastly improved.

Ultimately, stigma reduction is driven by people and companies who are motivated to support workers in all aspects of safety – including mental health.

Mental Health Training is WHS Training Mental health issues are work health and safety issues. A worker who may be in mental and emotional distress may find it difficult to do their work properly, which can then lead to risks and hazards in the workplace. This is why MATES in Construction has always been an advocate of mental health training as essential WHS training in the workplace.

Since MATES started in 2008, the organisation has made it its focus to provide training around reaching out to your mates when you think they need help or putting your hand up yourself when you think you are not okay.

Reaching out and connecting to the proper resources – these are crucial when dealing with mental health issues.

MATES General Awareness Training (GAT) is the first step in building a better understanding of how to recognise and what to do when your coworker, friend, or family member might not be in a great space. MATES can come to your workplace to deliver this training to your staff so that your whole team may be better equipped to spot and handle mental health concerns.

Becoming a Connector A level up to this general training is the Connector training. Many tradespeople find that after taking the GAT, they are compelled to undergo additional training to be able to help out their peers better. Think of it as necessary First Aid training, where you can learn how to respond when a colleague is in need of support.

WORK HEALTH & SAFETY Rhys from Tacoma Plumbing in North Queensland has been in the industry for 15 years and has worked on a number of projects around the country. He believes in the importance of conversations around mental health.

“I started my plumbing apprenticeship in 2008 and have since worked on many projects: fly-in fly-out jobs like the Olympic dam mine upgrade in South Australia, Cavil Ridge mine in Queensland, and many inner city Brisbane jobs such as the Queens Wharf. During my time on construction sites, I have had the pleasure of communicating with my mates, lending support when they come to me, and giving helpful talks on site. I’ve done my initial MATES training and am currently enrolled to partake in my Connectors course later this year,” said Rhys.

MATES Connector Training is a four-hour training session that delves deeper into understanding the signs when a mate might not be in the best place, how to safely and effectively have a conversation with them, and how to connect them to the right resources for additional help.

A Connector is not a counsellor or any other kind of professional; they are simply a mate who knows how to help. Most people participating in Connector training have naturally been in the role without even knowing it. The Connector training also provides extra skills for people to handle suicidal thoughts and then facilitate the link to help.

“I unfortunately know many men who suffer from mental fatigue and depression due to stresses at home, especially over Christmas and Easter. Generally, I find it’s due to money or not being able to spend time with their kids if they have been divorced, so it’s great that organisations such as MATES and D.A.D.S are around supporting men through these tough times,” said Rhys.

“We all spend the majority of our time with our work comrades and I feel it should be up to each of us, if we see them with their head down, to try and have a conversation with them and let them know that they’re not alone. I feel moving forward that we need to be able to open up to each other even while on the tools so that you don’t bottle it up and snap. It takes two minutes to lend a sympathetic ear and a slap on the back – and that could be the difference between a bad day and a good day,” added Rhys.

For more information on training and support options available from MATES, visit www.mates.org.au. Remember, if you or your mate is in a rough spot, reach out to the MATES 24/7 hotline on 1300 642 111.

CALLING FOR YOUR STORIES AND PHOTOS! MPAQ is compiling a history book that will be released in 2025 to celebrate MPAQ's 125th anniversary.

Do you have any stories, information, or photos that you think would make a great inclusion in the book? Send us an email at info@mpaq.com.au!

Article written by MATES in Construction

KNOW-HOW RIGHT AT YOUR FINGERTIPS E AS T H E YTOO ACCES EVE L FO S R RY CAR THIN G OM A.

AUSTRALIAN OWNED AND MANUFACTURED

RWC BEECO A TRUSTED CHOICE FOR PLUMBERS In the world of plumbing and water supply, ensuring the safety and purity of water is a non-negotiable priority and backflow prevention devices play a pivotal role in safeguarding water systems against contamination. RWC Beeco Backflow devices have swiftly established themselves as a reliable choice for maintaining water supply integrity in Australia. With their easy serviceability, modular spare parts, and the weight of the RWC brand behind them, RWC Beeco Backflow devices represent quality, reliability, and the promise of a hassle-free plumbing experience.

RWC, Australia’s largest plumbing manufacturer with over 70 years of industry dedication, underpins the quality and reliability of RWC Beeco Backflow devices. One of the key selling points of RWC Beeco Backflow devices is their user-friendly design, simplifying maintenance and repairs.

These devices are equipped with modular spare parts, which means plumbers need to carry fewer components when conducting maintenance and repairs.

This not only streamlines their work but also reduces costs, as there’s no need to stock an extensive inventory of parts. This is a significant advantage in the fast-paced world of plumbing, where efficiency and cost-effectiveness are highly valued.

The RWC Beeco Backflow brand is synonymous with quality and reliability, a reputation that has been meticulously built over the years. RWC’s more than seven decades of experience in the plumbing industry instill a sense of trust and confidence among customers. The backing of such a reputable name ensures that RWC Beeco Backflow devices are designed and manufactured

to meet the highest industry standards, providing peace of mind to those who invest in them.

In response to the growing demand for high-quality backflow prevention solutions, RWC has recently expanded its range of RWC Beeco products.

This expansion includes a full range of sizes, catering to the diverse needs of plumbers and businesses. Available sizes include 65mm, 80mm, 100mm, and 150mm, with a variety of configurations such as Reduced Pressure Zone (RPZ), Double Check Valve (DCV), testable single checks, and detector check assemblies. With such an extensive range, RWC ensures that customers can find the perfect fit for their specific requirements, making them a reliable onestop destination for backflow prevention solutions.

Beyond the convenience of sizing options, the easy serviceability of RWC Beeco Backflow devices, and the reduced need for stocking spare parts, their competitive pricing is another noteworthy aspect. RWC aims to make high-quality backflow prevention devices accessible at a competitive cost, ensuring that customers receive excellent value for their investments. This affordability, combined with the durability and reliability of the product, makes RWC Beeco Backflow devices an attractive choice for a wide range of plumbing applications.

RWC Beeco Backflow devices testify to RWC’s ongoing commitment to the plumbing industry. With their wide range of sizes and configurations, modular spare parts, competitive pricing, and the reputation of the RWC brand, these devices have rapidly become the preferred choice for plumbing professionals and businesses across the nation. When convenience, quality and reliability matter, RWC Beeco makes it easy for you.

MASTER PLUMBER MAGAZINE Summer 2023 | 21

G N I T A G I V NA

LEGAL

D E L T T E S UN S T B DE A GUIDE FOR CONTRACTORS FOLLOWING A FAILED LETTER OF DEMAND As a member of MPAQ, you are entitled to have a free letter of demand sent by Cornwalls for any debts that you may be owed over $550 (ex GST).

But what happens if the letter of demand does not work? What are your options?

Cornwalls offers members up to 20 minutes of free advice when your debt is not paid or prior to sending the letter of demand.

This article sets out some of the options that are available to you when the letter of demand does not work.

Minor Debt Recovery In our view, where the amount of your debt is less than about $15,000 it would usually be uneconomical for you to engage a solicitor to pursue the debt any further. In those cases, we recommend that you bring a proceeding on your own behalf in the Queensland Civil and Administrative Tribunal1.

We recommend that you commence your claim in the minor civil dispute jurisdiction rather than the building list. A claim for unpaid labour and materials clearly falls within the definition of minor civil dispute/debt. The advantage of commencing the claim in that part of the tribunal is that no legal representation is permitted there. Whereas, in the Building List, legal representation can be and is often permitted.

Statutory Demand In a case where the debt is: 1. owed by a company, 2. above approximately $10,000, and 3. there is no dispute about the debt or claim the work is defective, one option available to you is to issue a Statutory Demand pursuant to the Corporations Act. This is a formal document requiring the company to pay the money or apply to the court to set the demand aside within 21 days of the demand being received.

If the demand is not complied with then the next step would be to apply to wind the company up.

It is relatively easy to set the demand aside, so it is important to be certain that there is no ground for disputing the debt. The issuing of the demand is relatively cheap and simple. It is also a powerful tool, as most people do not want their company wound up.

Security of Payment Where a debt is disputed for some reason, particularly where it is asserted that the work is defective, then the cheapest and fastest way to recover your money is under the security of payment system. Your unpaid invoice can be issued as a payment claim under the Act and if a payment schedule is received disputing the claim, then you can proceed to an adjudication application under the legislation. If you are successful, then the adjudicator’s decision can be enforced as a judgement of a court.

Court or Other Proceedings In any case where someone owes you money, you can take proceedings in a court or in the QCAT. These are time-consuming and far more expensive than the other options discussed.

Subcontractors’ Charge Finally, we should mention this option.

Obviously, as the name suggests, this only applies where you are a subcontractor. It is a claim for a charge over monies owed by the principal to the head contractor/builder.

These days, this is only used as an option where the head contractor/builder has gone into liquidation or administration, or you think it is about to. Strict time limits apply. For these reasons, this is an option you should seek advice on prior to issuing a letter of demand not afterwards.

Queries For further information regarding the above, please contact the Cornwalls Building and Construction team on 07 3223 5900. MPAQ members can access a letter of demand at www.mpaq.com.au/ benefits/cornwalls-law.

Article written by Michael Cope, Cornwalls Brisbane - Special Counsel Disclaimer This information and the contents of this publication, current as at the date of publication, is general in nature to offer assistance to Cornwalls’ clients, prospective clients and stakeholders, and is for reference purposes only. It does not constitute legal or financial advice. If you are concerned about any topic covered, we recommend that you seek your own specific legal and financial advice before taking any action.

1 In Victoria, such claims are brought in the VCAT. In Western Australia minor debts of less than $10,000 can be claimed as a Minor Case Claim in the Magistrates Court. In Tasmania, claims of less than $5,000 can be brought in the Magistrates Court. In South Australia such claims for less than $12,000 can be brought in the Magistrates Court.

Finally in New South Wales such claims for less than $20,000 can be brought in the Local Court.

22 | MASTER PLUMBER MAGAZINE Summer 2023

PRODUCT NEWS RIDGID UNVEILS THE SEESNAKE MINI PRO CAMERA REEL

RHEEM AMBIHEAT® HDC-270 270L HEAT PUMP The Rheem AMBIHEAT® HDc-270 Heat Pump offers a smart, energy-efficient alternative to electric water heaters and for homes where a traditional solar water heater may not be suitable. It uses the heat from the surrounding air, providing a reliable, efficient, and sustainable way to reduce your customers’ waterheating energy consumption without the need for direct sunlight.

This new generation heat pump has advanced wrap-around microchannel heating technology for uniform and faster water heating, making it suitable for cold climates with an operating range from -5°C to higher ambient temperatures.

The micro-channel technology covers an area 2.5 times the tank area coverage versus traditional coil around tank technology.

As a result, your customers can save up to 70-73% on their waterheating energy consumption by replacing a similar-sized electric water heater with the Rheem AMBIHEAT® HDc-270 Heat Pump*.

It also comes with Vacation mode and emergency manual water heating mode in case of heat exchanger failure, ensuring the homeowner remains in hot water until the unit is serviced. *For more information on product specifications, features, and energy savings, visit www.rheem.com.au or call 1300 178 976.

Professional Tools Australia announces the RIDGID SeeSnake Mini Pro Inspection Camera Reel as part of their commitment to continual development of technological precision products.

The Mini Pro is an addition to the already strong line-up of RIDGID pipe inspection camera reels.

The RIDGID SeeSnake Mini Pro is their newest TruSense-enabled diagnostic inspection reel. With their smallest and most rugged 25 mm digital selfleveling camera and mid-flex push cable, the Mini Pro is designed to navigate hard 90° bends and inspect 38 mm to 203 mm lines up to 61 m. When used with a TruSense capable monitor, the Mini Pro’s innovative self-leveling technology produces the most stable in-pipe view, without mechanical rotation.

For more information, visit www.ridgid.com.au or call 1800 743 443.

AUSSIE JETTERS GO GLOBAL

Aussie Pumps 5,000 psi King Cobra Deluxe Jetter

When Australian Pump Industries developed its first highpressure drain cleaning jetters, it was a virtual revolution in clearing blocked drains.

Instead of using huge volumes of water, the original prototypes were built with 4,000 psi and 21 litres per minute flow. That in itself was a revolution at the time, replacing machines that used up to over 100 litres per minute flow with pressures of around 2,500 psi.

“Using high pressure enabled us to use less water and less mess to clear drains faster,” said Aussie Pumps Chief Engineer, John Hales. “We are proud to say that all our designs are based on what plumbers tell us they need.”

Aussie Pumps’ latest export activities include shipments of high-pressure jetters to Hong Kong. Their distributor in Hong Kong regularly visits their company in Sydney to discuss techniques and developments and help provide new ideas coming from users all over the world.

Aussie Pumps believes in showcasing the quality of Australian products in the global market. They are always developing new nozzle ideas for more efficient cleaning, available to plumbers worldwide.

For more information about Aussie Pumps’ jetters, visit www.aussiepumps.com.au.

9.28% OVER 39 YEARS To find out more visit bussq.com.au or call 1800 692 877. *Average return is net of investment fees and costs, taxes, and the percentage-based administration fee and based on the performance of the Balanced Growth Super option since inception in 1985 calculated at 30-6-2023. Past performance is not a reliable indicator of future performance. Insurance cover is subject to eligibility. Read the PDSs and TMDs at bussq.com.au before deciding if a product is right for you. Issued by BUSS (Queensland) Pty Ltd ABN 15 065 081 281, AFSL 237860, Trustee for Building Unions Superannuation Scheme (Queensland) (BUSSQ) ABN 85 571 332 201.

MASTER PLUMBER MAGAZINE Summer 2023 | 23 CCJ20734 - MPAQ 90x130mm Summer Ad.indd 1

19/10/2023 2:34 pm

HR

Incidents in Customers’ Residences

WHAT CAN YOU DO WHEN YOU ENCOUNTER INCIDENTS IN A CUSTOMER’S RESIDENCE? Processes

In the plumbing industry, professionals often find themselves working in the homes of customers. During these visits, situations may arise that expose employees to moral and/ or physical concerns relating to the customer and/or other people who are at the house. This article aims to delve into these scenarios, identify warning signs, and discuss strategies for employers to offer assistance and support to their team members.

Recognising the Situations and Signs • Physical abuse: signs of physical abuse can encompass marks such as bruises, burns, lacerations, fractures, or other forms of bodily injury.

In some instances, the customer or their caregiver might try to explain the injuries and how they got them, which may appear inconsistent to the employee.

• Emotional abuse: signs of emotional abuse can manifest as fear, social withdrawal, mood swings, or unwarranted hostility displayed by the customer.

• Neglect: neglect may present as poor hygiene, malnutrition, dehydration, untreated medical conditions, or an unsanitary and hazardous home environment.

• Psychological abuse: psychological abuse can be challenging to spot, but it may manifest as excessive control, isolation, threats, or intimidation.

• Customer initiated sexual harassment: this can encompass physical advances, suggestive comments, discomfort-inducing behaviour, inappropriate attire, questioning, or conversations.

24 | MASTER PLUMBER MAGAZINE Summer 2023

1. Ensure safety: if an employee witnesses or experiences any of the above or believes someone is in immediate danger, prioritising their safety is of utmost importance. They should remove themselves immediately from the house and call emergency services (000). They can do this anonymously.

2. Document evidence: if it’s safe to do so, take notes, or record any relevant information discreetly. Document the date, time, location, people involved, and any conversations the employee overheard or participated in.

3. Speak to the supervisor/manager: notify their supervisor/manager about the situation, and the employer may need to provide guidance or take internal actions.

4. Self-care: suggest the employee seeks support from friends, family, and/or a counsellor to help with any stress or anxiety it may cause.

Mates in Construction is an excellent resource within the building and construction industry.

5. Respect privacy: while it’s essential to report abuse, respect the customer’s privacy and confidentiality throughout the process. Do not discuss the situation with anyone not involved in the investigation.

Who to Contact If an employee does experience or witness different situations, it could be beneficial to report their concerns to the appropriate authorities. In many cases, this will involve contacting the relevant body: • Child Safety Queensland (1800 177 135) • Relationships Australia QLD (1300 063 232) • Family and Domestic Violence (1800respect) – this can also be via text message using the same number • Law enforcement (000), depending on the situation This can be anonymous if the employee feels more comfortable.

Reporting abuse in a customer’s home is a responsibility that should never be taken lightly. It requires vigilance, compassion, and a commitment to protecting those who may be vulnerable. By recognising the signs of abuse, documenting evidence, and following the proper reporting procedures, service providers can contribute to the safety and well-being of individuals in their care.

If you have any questions, MPAQ members can call our advisory team on 07 3273 0800.

Article written by Emma Ross, MPAQ Senior Human Resources Advisor

HR

NEW BILL INTRODUCED TO AMEND FAIR WORK LEGISLATION The Federal Government has now released the third tranche of proposed workplace relations reform in the form of the Fair Work Legislation Amendment (Closing Loopholes) Bill 2023 (Cth) (Closing Loopholes Bill).

On 4 September 2023, the Closing Loopholes Bill was introduced to the House of Representatives. This Bill aims to make further changes to the Fair Work Act 2009 (Cth) by including some of the Labor Party’s election promises and addressing issues discussed during the Jobs and Skills Summit held last year.

The Closing Loopholes Bill presents a range of significant reforms, such as: • Amend the definition of ‘casual employee’ and allow eligible workers to switch to permanent employment if they choose.

• Increase penalties for underpayments by reviewing civil penalties and criteria for serious contraventions.

• Allow the Fair Work Commission (FWC) to mediate disputes over unfair terms in service contracts for independent contractors.

• Create a new criminal offence for intentional wage theft – proposing a maximum term of 10 years in jail and fines up to $7.8 million or three times the amount of the underpayment.

• Clarify the definitions of ‘employee’ and ‘employer’ based on the actual nature of the employment relationship.

• Give the FWC the authority to set fair minimum standards for workers in the gig economy and road transport sector.

• Ensure that labour hire workers are paid the same as agreed upon in enterprise agreements with the help of the FWC. • Union officials will have the power to apply for inspections of members’ pay records without warning if they suspect underpayments.

• Introduce a new offence of industrial manslaughter to improve workplace safety under the Work Health and Safety Act of 2011 (Cth).

The implementation of this plan depends on the approval and enactment of relevant laws (likely early in 2024) and are designed to strengthen worker protections, address wage-related challenges, and enhance workplace safety standards, which means businesses will need to have a sound understanding of these changes as the implications for non-compliance will be very costly.

For further information, visit the Department of Employment and Workplace Relations at www.dewr.gov.au/closing-loopholes/ resources/small-business.

Article written by Emma Ross, MPAQ Senior Human Resources Advisor

Building Excellence in the Plumbing Industry through Training Elevate your career with our Industry-leading training that keeps you at the forefront of success.

The Service Trades College offers top-tier apprenticeship and postapprenticeship programs, specialising in commercial plumbing and other fields.

Stay ahead of the game throughout your career with our Industry-led training opportunities.

Contact us to find out more about the courses we have available in-person and online!

Ph: 1300 222 727 Email: info@tstca.com.au www.theservicetradescollege.com.au MASTER PLUMBER MAGAZINE Summer 2023 | 25

INDUSTRY BENCHMARKING

2023/2024

Plumbing and Gas Industry Benchmarking Report The Plumbing and Gas Industry Benchmarking Report is developed every year based on feedback provided in an annual survey of plumbing and gas business owners in Queensland.

This information provides a quick snapshot of the current state of the plumbing and gas industry and is a resource for MPAQ to lobby the government on issues that are most relevant for plumbers, gasfitters, and business owners.

Here is some information from the 2023/2024 Plumbing and Gas Industry Benchmarking Report collated from the survey conducted in July 2023.

You can access the full report by visiting www.mpaq.com.au/industry/ benchmarking or scanning the QR code above.

Business Size More than 45% of the respondents have two to five people in their team.

28% said they were sole operators, while 11% said they had six to 10 people in their businesses. Less than 3% had more than 50 staff in their business.

While there have always been women working on the admin side of many trade businesses, representation of women on the tools is still lacking. 87% of survey respondents said they employ male apprentices and/or tradespeople while only 21% employ female apprentices and/or tradespeople, which is a decrease of 3% compared to the 2022-2023 report.

2023-2024

2022-2023

2021-2022

50% 40% 30% 20% 10% 0% 1

2-5

6+10

11+25

26-50

51-100 101-200 200+

Business size

Skilled Worker Shortages 21% of survey respondents indicated maintenance work was the area suffering the most from a lack of skilled workers.

2023-2024

2022-2023

25% 20% 15% 10% 5% 0%

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Ho

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s Ga

ta I ns

e ll/ S

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ing / Fire

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Areas suffering the most from a lack of skilled workers

26 | MASTER PLUMBER MAGAZINE Summer 2023

ani

c al

Ro

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Oth

er

Scan code to read the full report

Charge Out Rates More than 61% of respondents said they charge an hourly rate. 41% said it differs per job while 41% said they have a fixed price. Other responses include fixed pricing for small or maintenance work and quotes for larger projects or renovations. 31% of survey respondents only disclose charge out rates on request while 29% disclose when quoting and 23% disclose when invoicing.

There are many factors that affect businesses when they work out their charge out rates. In order of importance, survey respondents rated how these factors affected their calculations.

2023-2024 4.75/5

Covering expenses

4.46/5

Profit margin

4.19/5

Wages

3.79/5

Customer expectations

3.41/5

Other

3.13/5

Competitor pricing

2022-2023

Factors that affect charge out rates

33% of survey respondents do not charge a call-out fee. For those that do, 28% charge $70 and above. The most common other response from survey respondents was incorporating a service fee into the first 30 minutes/hour of the work by having a minimum charge.

While 29% said they do not charge additional fees for travel time, some say they do when they have to drive further than 50km or more than 30 minutes for a job. 4% had a flat rate, 20% charged their normal hourly rate, while 15% charged per kilometre.

The most common factor for calculating loading applied for after-hours or emergency work was overtime rates.

When it comes to marking up the trade price for materials, the most common response provided for the average markup on materials was 21-30%, which was the same as 2022-2023. Comments note that this is mainly on construction jobs, whereas maintenance work can vary as much as 40%300%, depending on the product.

Charge out rates have generally increased overall across different roles and different types of work. There has been an average increase of 20% on rates for sole traders, supervisors, tradespersons, trades assistants, and apprentices.

Category Sole Trader/ Partner Supervisor/ Manager Tradesperson Trades Assistant Team/ Apprentice + Trades

2023-2024 $118.63 $110.92 $119.73 $78.80 $142.20

2022-2023 $83.11 $117.38 $112.81 $72.18 $167.50

Category 1st Year Apprentice 2nd Year Apprentice 3rd Year Apprentice 4th Year Apprentice Administration/ Clerical

2023-2024 $65.09 $73.90 $84.29 $91.67 $77.00

2022-2023 $50.69 $47.64 $51.79 $66.63 $28.08

Average rates based on feedback from survey respondents that indicated they do not have different charge-out rates for different types of work.

Decrease in 2023-2024

Increase in 2023-2024

INDUSTRY BENCHMARKING Expenditure

improving the industry

Most businesses said that their overhead has increased the most in terms of their expenditures for the year. 43% indicated they saw a 25% increase in expenditure on overheads. Labour and materials also factored in highly, with 37% saying they saw a 25% increase in expenditure on materials, and 36% indicating a 10% increase in expenditure on labour.

According to respondents, the five most concerning challenges that they think will affect their business in the next 12 months are:

4.00/5 Unlicensed people performing plumbing work

3.41/5

Overheads

materials

labour

Managing work-life balance

3.36/5

Technology Technology has now become more important in more businesses and most of the respondents said that they require technology for both admin and tradespeople.

Industry regulators

3.24/5 54%

19%

17%

Tradespeople Only office staff Tradespeople are provided utilise technology are required to with tablets/ for work have tablets/ smartphones to smartphones to undertake work undertake work

8%

2%

We are strictly paper based

Other

NOTE: Multiple responses were accepted per survey respondent.

Skills shortages

3.22/5 Builder insolvencies

Some of the feedback provided to improve the industry are: • Abolish the industry-specific redundancy scheme.

• Address unlicensed plumbers (from interstate) and civil contractors.

• Support more small trainers to stop the monopoly that TAFE has on our industry.

• Have some kind of enforcement over nonpayment from clients (small debts) and ensure QBCC fines the correct people, not the ones doing the right thing.

• More frequent training opportunities, especially in more regional areas.

• More member information/training sessions for admin staff.

• An increase in the amount for when QBCC insurance is required. $3,300 has been the level forever and has not increased with inflation and costs.

• Funding assistance for WHS training.

• Better subsidies for apprentices and putting apprentices on.

• Consistency through all the councils with interpretation of plumbing code.

• Standardise backflow prevention nationally.

• Self-certification of plumbing works (as is with gasfitters or electricians).

Get your admin under control without hours spent at the computer Go to fergus.com to get your free 14-day trial.

TRAINING 15-16 January 2024

4-5 March 2024

CPCPCM4012

MSMSS019

Estimate and Cost Work MPAQ Acacia Ridge 29-30 January 2024

Operate a drain cleaning system MPAQ Acacia Ridge

MSMSS019

18-22 March 2024

MPAQ Acacia Ridge

Service Type A Gas Appliances

12-14 February 2024

MPAQ Acacia Ridge

Operate a drain cleaning system

CPCPWT4022

Commission and Maintain Backflow Prevention Devices MPAQ Acacia Ridge

2024

COURSE DATES ARE HERE!

CPCPGS4022

9-10 April 2024 MSMSS019

Operate a drain cleaning system Gold Coast

15 February 2024 CPCPWT4023

Commission and Maintain Hot and Heated Water Temperature Control Devices MPAQ Acacia Ridge 22-23 February 2024 CPCPCM4011

11-12 April 2024 MSMSS019

Operate a drain cleaning system Gold Coast 22-24 April 2024 CPCPGS4011

Carry Out Work-Based Risk Control Processes

Design and Size Consumer Gas Installations

MPAQ Acacia Ridge

MPAQ Acacia Ridge

Scan the QR code on the right to start planning your training for 2024

Powering the Industrial & Commercial Sector To To learn learn more more and and to to connect connect to to natural gas gas contact contact us us at: at: natural Phone: 1300 1300 001 001 001 001 Phone: Email: connectionsqld@apa.com.au connectionsqld@apa.com.au Email:

EVENTS

Major Contractors

MPAQ Major Contractors is a group of plumbing and gas industry leaders consisting of professional MPAQ members and companies within Queensland. This group is supported by dedicated partners that represent the peak manufacturers and suppliers in Australia.

Thank you to the 2023 Major Contractors Group partners!

Find out more

Proudly presented by

MASTER PLUMBER MAGAZINE Summer 2023 | 29

MEMBER NEWS

HORNICK CONSTRUCTIONS PTY LTD

CREEK TO COAST PLUMBING EARNS PRESTIGIOUS RECOGNITION AT AUSTRALIAN TRADES SMALL BUSINESS CHAMPION AWARDS

CELEBRATES 25 YEAR MEMBERSHIP MILESTONE

Creek to Coast Plumbing, an MPAQ member, has been honoured with the esteemed title of “Champion in the Plumber Medium Category” at the highly anticipated Australian Trades Small Business Champion Awards. The gala event took place at the newly inaugurated Western Sydney Conference Centre on 22 September 2023.

Deb and Damian Kavanagh, The Australian Trades Small Business Champion Creek to Coast Plumbing Awards celebrate excellence and innovation in the small business sector, recognising outstanding businesses and their significant contributions to their respective industries. Creek to Coast Plumbing’s exceptional commitment to plumbing excellence and customer service propelled them to the forefront of this prestigious competition.

With a passion for plumbing that goes beyond pipes and fixtures, Creek to Coast Plumbing has consistently provided top-tier plumbing services, earning the trust and admiration of their loyal customer base. Their dedication to safety, quality, and professionalism has made them a standout choice for homeowners and businesses alike.

The awards ceremony was attended by a diverse array of industry leaders, entrepreneurs, and small business advocates. The event offered an opportunity to network, share insights, and celebrate the accomplishments of small businesses that play a pivotal role in Australia’s economic landscape.

Upon receiving the award, Damian and Deb Kavanagh at Creek to Coast Plumbing, expressed gratitude for the recognition, saying, “We are truly honored to receive this award and be acknowledged as a Champion in the Plumber Medium Category. It’s a testament to the hard work, dedication, and expertise of our team. We remain committed to delivering top-quality plumbing services and contributing to the success of our industry.”

Creek to Coast Plumbing extends its sincere appreciation to its valued customers for their unwavering support, and to its exceptional team members for their dedication to excellence. As they celebrate this remarkable achievement, Creek to Coast Plumbing reaffirms its commitment to providing exceptional plumbing services and looks forward to continuing its journey of excellence in the plumbing industry.

Hornick Constructions Pty Ltd reflects on how the industry has changed during their time as MPAQ members.

Over the past 25 years, the plumbing industry in Australia has undergone significant transformations. With advancements in technology and a growing emphasis on sustainability, plumbers have adapted to new methods and materials. The integration of water-saving fixtures, solar hot water systems, and the widespread use of PVC piping has become commonplace. Additionally, there has been a notable shift towards digital solutions for scheduling, invoicing, and communication, streamlining operations for both independent contractors and large plumbing companies. Moreover, increased awareness of environmental impacts has spurred a surge in demand for greywater systems and rainwater harvesting installations, reflecting a broader commitment to water conservation across the industry.

Reece Hornick, Jeff Marks, Steve Lawrence, Adam Hornick - Hornick Constructions Pty Ltd

Vale GREG HAMILTON 22 August 1958 – 12 September 2023

Greg and his son Emmanuel

30 | MASTER PLUMBER MAGAZINE Summer 2023

In 1975, Greg Hamilton embarked on a plumbing apprenticeship, unknowingly setting the course for a journey that would leave an indelible mark on the industry and countless lives. Greg’s passion for plumbing was evident from the very beginning. Little did he know that more than four decades later, he would be celebrated not just for his professional achievements but for his unwavering commitment to making the world a better place. Greg’s career took a significant turn when he ventured into hydraulic consultancy over 40 years ago. He didn’t just work on projects; he left an indelible imprint on them. Some of his notable projects include the iconic Q1 building, the elegant Calile Hotel, the transformative Gasworks Newstead, and the heartwarming Tuggeranong Aged Care facility. His work was a testament to his dedication to quality and his pursuit of excellence, and his generosity transcended his professional life. A manifestation of Greg’s generosity was shown in the time he gave to others; he was always available to help people out when they needed it. Greg was well-liked by many of his peers in the industry.

He dedicated his skills and time to numerous charity projects, including mentoring troubled teenagers on his farm and supporting an orphanage in Timor Leste alongside his brother, Tony. Together, they raised funds for Martinha, the first disabled female law student in Timor Leste, covering her three-year tuition.

In addition to his professional and charitable endeavours, Greg cherished adventure. With a love for flying and a passion for mountain climbing and bushwalks, he truly embodied the work hard, play hard mindset.

Greg had a vision to create a lasting legacy in the industry through H Design Hydraulic Engineering Group, nurturing critical thinkers and problem solvers. Greg’s life was marked by unwavering dedication, passion, and boundless generosity. His journey, from plumbing apprentice to a pioneer in hydraulic design, leaves an inspiring legacy that will continue to impact the world for years to come.

Our thoughts are with all of Greg’s family and friends.

MEMBER NEWS

CELEBRATING 50 YEARS MPAQ MEMBERSHIP GRAEME TWADDELL

CONGRATULATIONS,

Melissa Millar!

Congratulations to Melissa Millar for winning the ADCO Constructions Award for Achievement as a Business Woman (Small and Medium Enterprise) at the NAWIC Awards!

Melissa is the founder of Women Of Trades, which is an all-female gutter cleaning crew established to provide a flexible employment environment for women wanting to trial a trade or as a holding company employing Melissa Millar receiving her award women who want to land an apprenticeship.

Women Of Trades and Industry delivers several employment and finance workshops written by Melissa using her knowledge of various learning styles and focusing on employment skills trade businesses are looking for. In 2024, it will financially help women complete their apprenticeship, eliminating any barrier they may have to complete. In the future, the vision is to grow enough to support women to start their own trade businesses.

Melissa cofounded Millar’s Plumbing Service with her husband. Their business has grown under Melissa’s delivery of business planning and leadership. She actively contributes to MPAQ with the Women’s Plumbing Alliance and as an external council member.

Article from NAWIC Qld

Graeme’s journey began with a plumbing apprenticeship in New Zealand, where he developed a solid foundation in the intricacies of the plumbing trade.

The allure of new opportunities and challenges led Graeme to make the move to Australia. To become a licensed plumber in Australia he applied for his reciprocal plumber’s licence. He decided to challenge himself further by taking an exam to earn his drainer’s licence, enabling him to work on drainage systems.

Graeme’s journey saw him create his own plumbing business, Kagra Investments, a business he ran and owned for more than 35 years, a testament to his steadfast leadership and unwavering commitment to the plumbing profession. At the peak of his career, Graeme provided employment for a dedicated team of eight to 10 individuals, not only contributing to the local economy but also providing job opportunities for aspiring plumbers.

Graeme’s wife, Kay, played a pivotal role in supporting his business endeavours. Their partnership exemplified the idea that success in the plumbing industry can often be a family affair. Graeme’s brother Chris Twaddell was also a plumber, and Graeme’s son Mick completed his apprenticeship with his dad after he left school and went on to become a builder and plumber.

Graeme undertook a multitude of commercial and residential projects, including townhouses, in Brisbane. He navigated some of the plumbing industry’s most significant challenges, including adapting to evolving products, such as the transition from earthenware pipes to PVC pipes. The introduction of plastic marked a transformative moment for the industry. Graeme passionately expresses that the plumbing industry has been a source of joy and fulfilment. His career is a testament to the transformative power of hard work and dedication.

To stay connected and informed about industry trends, wages, and more, Graeme joined the Master Plumbers’ Association of Queensland (MPAQ). His decision to become a member was a strategic one, ensuring he had access to the latest insights and a supportive industry network. Congratulations, Graeme, on your career and membership with MPAQ.

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MASTER PLUMBER MAGAZINE Summer 2023 | 31

MILESTONES

CONGRATULATIONS TO OUR MILESTONE MEMBERS NAME

COMPANY

DIVISION MILESTONE

Adam Williams

Adam Williams

Brisbane South 5

Tom Baltzer

Baltzer Group Plumbing

Brisbane South 5

Paul Bambury

Bambury Plumbing and Drainage

Brisbane North

5

Zane Crawley

Crawley Co Plumbing & Drainage

Mackay

5

Jeff MacDonald

Jeff MacDonald Plumbing Pty Ltd

Gold Coast

5

Casey Godfrey

Miluca Plumbing PTY LTD

Gold Coast

5

Carly Arkadieff

Newark Plumbing Pty Ltd

Brisbane South 5

Matt O’Brien

OB Plumbing

Fraser Coast

5

Darryn Liebenberg

Plumbing Connexion Pty Ltd

Ipswich

5

Hayden Cargill

Porters

Mackay

5

Gavin Drake

Repair My Hot Water

Fraser Coast

5

Ryan Solomon

Solomon Plumbing

Brisbane South 5

Mirjana Obradovic

The Service Trades College Australia

Brisbane South 5

Doug Taylor

Tradie Finance

Brisbane South 5

Thomas Forbes

Tungsten Plumbing

Brisbane North

5

Barry Hage

Barry Hage

Brisbane North

10

Dean McAlpine

Broadbeach Plumbing Services

Gold Coast

10

Jai Philp

Calliope Plumbing Pty Ltd

Central

10

Robert McKinnon

Havendeen Roofing Pty Ltd

Gold Coast

10

Graham Rockliffe

HR Plumbing Pty Ltd

Brisbane South 10

Mark Saric

Intaflow Services

Brisbane South 10

Greg Harris

Jetset Plumbing Pty Ltd

Gold Coast

Kent Vickers

QLD Industrial Gasfitting Services Pty Ltd

Brisbane South 10

Tanyon Hoffmann

Tanyon Hoffmann

Fraser Coast

10

James Giacomantonio

Toowoomba Plumbing Solutions Pty Ltd

Toowoomba

10

Andrew Shipway

Yep Plumbing Services

Brisbane North

10

Keith Ringuet

Adapt Plumbing & Gas Services

Mackay

15

Penny Cornah (MPAQ Executive Director), Shayne La Combre and June Dunleavy The Service Trades College Australia

20

MILESTONE

MILESTONE

YEAR

Nigel Hartland Unplugged Plumbing (QLD)

32 | MASTER PLUMBER MAGAZINE Summer 2023

Penny Cornah (MPAQ Executive Director), Rebecca Sampson and Brett Bassett QLeave

5

10

MILESTONE

MILESTONE

Penny Cornah (MPAQ Executive Director) and Mick Renton Xact Accounting

YEAR

Barry Hage

10

15

MILESTONE

MILESTONE

YEAR

YEAR

Nick Cole Nick Cole Plumbing

Max Hunter

25

30

MILESTONE

MILESTONE

YEAR

Luke Walker and Travis Walkley Planet Plumbing

5

YEAR

MILESTONE

YEAR

10

15 YEAR

5

YEAR

MILESTONE

Kent Vickers (MPAQ President, centre) with Patrice Holland, left, and Matt Carr, right MTC Gas Australia

YEAR

Kent Vickers (MPAQ President, back row) with Allan, Connor, Anna and Ryan Stafford Allanna Plumbing Services

MILESTONES NAME

COMPANY

DIVISION MILESTONE

35

50

Ron Birch

BIQ Plumbing

Brisbane South 15

MILESTONE

MILESTONE

Brian Petrus

BP Plumbing Contractors Pty Ltd

Far North Qld

15

Matthew Boxall

Corporate Plumbing (Qld) Pty Ltd

Brisbane North

15

Benjamin Jesberg

Leakless Plumbing Pty Ltd

Ipswich

15

Tony Fryga

National Plumbing (Qld) Pty Ltd

Brisbane North

15

Christine Keane

Nexus Plumbing Services Pty Ltd

Brisbane South 15

Nick Cole

Nick Cole Plumbing

Sunshine Coast 15

Darren Densley

Plummit Pty Ltd

Gold Coast

15

Tara Forrest

Tim Forrest Plumbing Pty Ltd

Brisbane North

20

Craig Hill

Craig Hill Plumbing

Central

25

Chris Gilding

Gilding’s 24 Hr Plumbing

Brisbane North

25

Lyle Kajewski

Lyle Kajewski

Toowoomba

25

Paul Shearwin

Paul Shearwin Plumbing

Country

25

Peter Kelly

QUT Facilities Management

Brisbane North

25

Greg Donaldson Rehau Pty Ltd

Outside Queensland

25

Peter Rowan

Rowan Plumbing

Brisbane North

25

Brett Loch

Brett Loch Plumbing Pty Ltd

Toowoomba

30

Paul Halliday

Emerson Valvcheq Backflow

Brisbane North

30

David Parker

Westside Plumbing (Qld)

Brisbane South 30

Gavin Folan

Christopher Contracting Plumbing & Drainage

Gold Coast

40

Merv Wilshere

Merv Wilshere

North Qld

40

Crissie O’Dea

Reliance Worldwide Corporation

Brisbane North

50

YEAR

Noel Ferguson

YEAR

Graeme Twaddell

50 YEAR

MILESTONE

Kent Vickers (MPAQ President, far right) with the RWC team

MASTER PLUMBER MAGAZINE Summer 2023 | 33

NEW MEMBERS

WELCOME TO MPAQ’S NEW MEMBERS & CORPORATES AUGUST, SEPTEMBER & OCTOBER NAME

COMPANY

DIVISION

Brendon Smith

81Plumb Pty Ltd

Toowoomba

Sebastian Binedell

Assure Fix Plumbing Pty Ltd

Ipswich

Brent Anderson

B J Anderson Plumbing

Fraser Coast

David Feierabend

Backflow Plumbing & Gas Pty Ltd

Brisbane South

Darrel Vecchio

Bizmatrix

Brisbane North

Brian Alvisio

BMA Gas And Water

Brisbane South

Peter Beaver

Cassowary Coastal Pty Ltd

Far North Qld

Michael Cimador

Cimador Plumbing

Sunshine Coast

David Wyatt

D+K Provincial Plumbing

Brisbane South

Daniel Brosnan

Dab Fab Industrial

Country

Joel Elsey

Elsey Plumbing

Gold Coast

Tony Doggen

Flowtech Plumbing & Gas Solutions

Fraser Coast

Chris Forrest

Forrest Plumbing

Gold Coast

Ben Hastings

Hasting Plumbing Solutions and Gasfitting

Brisbane South

Founded in 2007, Bizmatrix has become one of Australia’s leading educators for gas and electrical training courses.

Aaron Hill

Hills Plumbing and Gas QLD Pty Ltd

Central

Nicholas Iliou

Iliou Plumbing and Drainage

Sunshine Coast

Bizmatrix’s guiding principle is to train their students to the highest possible standard, achieved by:

Adam Farrell

Integrity Plumbing Pty Ltd

Brisbane North

James Scroope

JSR Plumbing and Gas Pty Ltd

Brisbane South

Laurie Keller

Keller Plumbing & Drainage

Ipswich

Travis Hock

Keppel Bay Plumbing

Central

•

Adam Lindsay

Lindsay Plumbing

Brisbane South

Kiyoshi Nakata

MAK Plumbing & Gas Pty Ltd

Far North Qld

•

Dave McNulty

McNulty Gasfix

Brisbane North

Shaun Ridley

Moral Plumbing

Gold Coast

Nathan Morrison

Morrisons Maintenance Plumbing

Sunshine Coast

Neil Ferguson

Neil Ferguson Plumbing & Gas

Brisbane South

Shaun Enever

Nuflow Wide Bay

Bundaberg

Gavin Bell

Oceanic Plumbing and Civil Pty Ltd

Sunshine Coast

Cody Hedge

Optimal Plumbing and Gas

Brisbane North

Daren Gleeson

P & G Industries

North Qld

Jesse Hicks

Paramount Services QLD

Ipswich

Deion Parnell

Parnell’s Plumbing Pty Ltd

Mackay

Lukas Kljajic

Platinum Assist

Ipswich

Haris Sealy

Plunge Plumbing Co

Brisbane South

• • • •

Danielle Harris

Premier Contracting Qld

Gold Coast

Bizmatrix is a Registered Training Organisation: RTO 32074.

Annabel Vassella

Quoject Pty Ltd

Brisbane North

Reagan Forster

Reagan Forster Plumbing

Far North Qld

Scott Clark

Scenic Rim Plumbing

Brisbane South

Steven Bortot

Steves Plumbing and Gas

North Qld

Justin Ryan

Technical Plumbing Solutions Pty Ltd

Brisbane North

Justin Boreham

Tight Pipes Plumbing & Drainage

Gold Coast

Michael Wattie

Ultimate Plumbing and Gas

Far North Qld

Matthew Sheffield

Vortex Plumbing and Backflow

Brisbane South

34 | MASTER PLUMBER MAGAZINE Summer 2023

Haris Sealy Plunge Plumbing Co

Corporate Profile Sup

po MP r t ing Me AQ mb er s

• •

•

Employing some of Australia’s most experienced educators.

Keeping class sizes small to maximise attention for each student.

Providing support before and after courses, helping with licence applications.

Introducing students to industry contacts and career opportunities.

Guiding each student so they can become a better, safer, and more professional technician.

Bizmatrix courses exceed the subject requirements, guaranteeing the best possible outcomes for students, maximising, and expanding their knowledge and ability to secure higher paying jobs in the industry.

Courses commence with online eLearning to cover the bulk of the theory side of the learnings and assessments prior to the face-to-face practical learnings and assessments, allowing more time learning and less time away from work.

Their courses include: Restricted Electrical courses Test and Tag courses.

Type A gas courses Type B gas courses (Industrial)

Based in the Brendale suburb of Brisbane, Bizmatrix also welcomes students from outside the city, and from time to time holds courses in other cities and regional centres.

Bizmatrix aims to give every student, customer, or client the highest level of service, and provide them with a positive and memorable experience.

To find out more about the courses Bizmatrix offers, visit https://Bizmatrix.com.au, phone 1300 588 749, or email info@bizmatrix.com.au.

PAGE SUPPORTERS HEADING

THE SUPPORTERS OF OUR INDUSTRY Platinum Corporate Supporters Australian Valve Group Caroma Industries Ltd Kembla Reliance Worldwide Corporation The Service Trades College Australia Toyota Tradelink WFI Insurance Zip Heaters (Aust) Pty Ltd

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07 3369 4777 07 5474 4055 0421 246 504 07 3277 6696 07 3805 3800 07 5520 6701 0428 037 358 1300 287 773 1300 001 001 www.aitc.qld.edu.au 02 8865 3500 03 9464 2374 1300 588 749 0423 563 030 07 3630 5744 07 3223 5900 07 3271 1944 02 9625 7899 07 3260 2555 02 8556 4000 131 926 07 3324 2655 07 3255 9256 07 4697 7099 0419 198 123 08 9437 4949 07 3062 7737

InSinkErator Lifestyle Tradie Group Pty Ltd Mascot Engineering Group Modus Operandi Origin Energy Lpg Limited Ozzi Kleen Phoenix Tapware Plastec Australia Pty Ltd Plumbers’ Supplies Co-Operative Limited Porters Precero PROTRADE United Pure Hydrogen Operations Pty Ltd Quoject Pty Ltd QUT Facilities Management Rain Harvesting RBM Systems Pty Ltd Rehau Pty Ltd Ridge Tool (Aust) Pty Ltd Rostron Carlyle Rojas Lawyers Samios Shower Sealed Pty Ltd Snap Fire Systems Pty Ltd Solvere Cloud Accounting Specialised Plumbing Centre Stoddart Storm Plastics Pty Ltd Stratco (Qld) Pty Ltd Studor Australia Pty Ltd TAFE Queensland Taylex Australia Pty Ltd The Bidet Shop The Couta Group Pty Ltd The Wondercap Company Pty Ltd Totally Workwear Tradie Bookkeeping Solutions Tradie Finance Valves R Us Viega Pty Ltd Vinidex Pty Ltd Wilo Australia Pty Ltd Xact Accounting Zetco Valves Pty Ltd

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MASTER PLUMBER MAGAZINE Summer 2023 | 35

MEET TOYOTA HALO1, YOUR TELEMATICS FLEET SOLUTION Toyota Halo connects you to near real-time Fleet visability Toyota Halo is the latest innovation from Toyota, Australia’s leading fleet vehicle provider. Toyota Halo represents a shift to connected fleet management, using intelligent vehicle telematics to gather data on anything from a few vehicles to a nationwide fleet, providing end-to-end fleet insights from — almost anywhere 24/7.

Toyota Halo gives you a snapshot of where your fleet is* and how it’s performing so you can zero in on ways to enhance efficiency and optimise your business mobility.

Scan to sign up for the latest insights from Toyota for Business

Ready to reshape your business with Toyota Halo?

Your Association membership unlocks Toyota Fleet discounts across a great range of Toyota vehicles to help you find the right car for your lifestyle and budget.

To find out more, visit your Toyota Dealer or call 1800 679 247 1 Requires subscription, app installation on compatible mobile device, mobile data, network reception and internet connection. Data usage at user’s cost.

Features subject to change. Vehicle requires installation of Toyota Genuine device/hardware with GPS signal and network reception. For details see https://halo.toyota.com.au/tnc

*Uses third party information which may not be accurate or cover all areas