Master Builder magazine – July - September 2019

July - September 2019

WINNERS REVEALED Find out who won in the 2019 Regional Housing & Construction Awards

MARKETING MAGIC

We talk testimonials, content planning and the post-purchase touchpoints you'll want to try

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A DIVISION OF QUEENSLAND MASTER BUILDERS ASSOCIATION. Australian Financial Services Licence No. 246834. Information contained herein is of a general nature and has not taken into account the particular insurance needs of any individual, business or person. *Terms and conditions apply.

Published by MASTER BUILDERS QUEENSLAND 417 Wickham Terrace, Brisbane, Queensland, 4000 Phone: (07) 3225 6444 Email: ask@mbqld.com.au Web: mbqld.com.au Editor: Leah Kidd editorial@mbqld.com.au

Advertising: Brooke Gardner NRM Custom Publishing brooke.gardner@newsregionalmedia.com.au (07) 4690 9309 or 0407 406 518

Contents photo: Oasis Dental Broadbeach

by Clamroc Constructions.

Print and distribution: News Regional Media Cover photo: A house built by Alley Building Construction at Palm Beach

Graphic design: Ben Miller

Contents INDUSTRY INSIGHTS

SERVICES & ADVICE

WHAT'S ON

4

President’s Message: No time for a big stick approach

25-27

Ask our experts

49

On the Green: Golf Day

28

Let's talk tolerances

6

CEO Message: Change at a grassroots level

29

Procurement policy changes are here

50

Movers and shakers: Industry Leaders Lunch

Wage circulars: Minimum wage has now increased

Toolbox talk: Influencers Lunch

Industry Voice: Where to for the industry in 2019/20

30

51

8

53

2019 Housing & Construction Awards

10-11

In brief: News update

54-55

Social Scene: Regional Housing & Construction Awards

12

In the loop & Latest blog

56

In the Booth: Award snaps

14-15 Regional Profile: Far North Queensland

MARKETING 18-19

Leverage the momentum of happy customers to drive new business

20 Post-purchase touchpoints are golden 23

MEMBERS CORNER 35

Tradie: Ronald Neil Walkley

37

Tradie: Nigel Collyer

57-65

Region by Region: Major and Individual Awards recipients

38-39

Member Profile: Corey Ziems of Alley Building Construction

66-67

What's on: Upcoming events

40-41

Member Profile: Tony Parente of Clamroc Constructions

68

Training: Waterproofing

69

Upcoming training courses

44

The real deal – Member discounts

45

eDocs win at 2019 QLD iAwards

How to: Create a simple Instagram content plan

© This publication is copyright of Master Builders Queensland.

Master Builder is the official magazine of the go-to peak industry association, Master Builders Queensland. All advertising and editorial adheres to Master Builders Advertising & Editorial Policy at mbqld.com.au

2 | Master Builder

Disclaimer: Advice and information in this publication is given in good faith, on the understanding that any contributing person or organisation are not to incur any responsibility for negligence or legal liability if content is incorrect, incomplete, inappropriate or defective. All liability is therefore disclaimed.

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INDUSTRY INSIGHTS

No time for a big stick approach with Ralf Dutton, President

PRESSURE is building for our industry, and as we continue to face new legislation and regulation that is impacting productivity and competitiveness, it’s time to get back to basics… and drop the big stick.

As an industry, we are increasingly facing a media landscape that is intent on laying blame on builders and subbies, for a seemingly unending list of issues.

Add to that a regulator who is unapologetic about their black and white approach to enforcing the law and a series of new laws and regulations being imposed on our industry in a short period of time, it’s easy to forget that the vast majority of the industry are consistently doing the right thing.

So when it comes to new laws, it’s not surprising that the same majority of good builders and subbies are tiring of these new laws, rules and regulations, which ultimately make it harder for good operators to stay competitive.

4 | Master Builder

While there is a general consensus between industry and the regulator that “taking the cowboy builders and subbies out of the industry is a good idea”, there is no united front on how this huge task should be undertaken.

What we know is that as a result, for many the pressure is building. There are big industry players, and some mum and dad operators, particularly in the regions who consistently tell us “this is all getting too hard”.

And that’s where Master Builders comes in. We are out there lobbying to all levels of government regardless of their political affiliation, that layer upon layers of new legislation in what is already a complex industry, is not the answer.

Unfortunately, though, the solutions that will go a long way to addressing these issues are not particularly headline grabbing – they are about ‘getting back to basics’, not adding more complexity.

Solutions like payment fairness from developers and consumers; including fairer contract provisions which ensure the owner has to pay for a job completed; compulsory education (particularly business management); and a regulator that is balanced and pragmatic.

Over the next 12 months – and particularly as we approach a Queensland Election in 2020, we’ll be supporting you. Sometimes it might seem like we’re silent on an issue – but rest assured, we are working hard behind the scenes and at a state and grassroots level, having conversations, meetings, policy discussions and phone calls with ministers and commissioners.

And as we continue the countdown to the next election, we’ll use platforms like this as well as our regular communication channels to keep you informed on our progress.

INDUSTRY INSIGHTS

Change at a grassroots level with Grant Galvin, CEO

WITH 2019 an Election year for Master Builders’ governing bodies and committees, it’s never been a better time to get involved and have your say.

Members are our lifeblood and those who choose to participate in our governing bodies drive improvement and change for us and the broader industry. We have worked hard over the past five years to ensure that we have broad representation from our membership base, along with clear and transparent elections that everybody can participate in if they wish to.

If you’d like to make a difference and have your say on important industry issues, 6 | Master Builder

consider nominating. Whether you’re a commercial or residential builder or trade contractor, we have a position suited to you.

As an association representing the whole industry, it’s vital that we include a crosssection of representatives to ensure we have a voice for all sectors. There are plenty of opportunities to get involved with the industry you know best.

Nominations for the Master Builders Electoral College and Divisional Representatives have now closed, but soon we’ll be calling on all members to fill positions on our Housing & Construction Sector Committees, Divisional and Branch

Committees of Management and our policy subcommittees.

The amount of time you need to commit will depend on the position you hold, but you will need to commit to attending a number of meetings each year and getting involved in specific policy discussions as required.

What are you waiting for? Getting involved is a great way to give back and make our industry a better place to work – for you and future generations.

Visit our website for more information on the opportunities and nomination process. mbqld.com.au/election2019

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INDUSTRY INSIGHTS

Where to for the industry in 2019/20 with Paul Bidwell, Deputy CEO

WHILE the dust has settled on the Queensland Government’s 2019-20 Budget (handed down on 11 June), it’s looking increasingly certain that the Treasurer missed an opportunity to provide muchneeded financial support to our industry.

The one positive thing was for the commercial sector, where the government allocated $10.2 billion for public buildings and infrastructure, up $1.4 billion from the $8.8 billion spent in 2018-19. This spending will be welcomed by commercial builders across the state. But it’s still short of the 25-yearaverage, which is what we think they need to be spending.

Beyond funding this shortfall, the government needs to make sure that they spend what they’ve allocated in the Budget. In 2018-19, they spent about $8.8 billion, $200 million less than what had been budgeted.

Across the past four years the Government has underspent to the tune of $4.7 billion. As a result, thousands of potential construction jobs across the state have gone begging.

The other thing that we asked the Treasurer 8 | Master Builder

was to bring back the $5,000 Boost to the First Home Owners’ Grant (FHOG) for regional Queensland. The housing sector needs some sort of injection to stimulate demand – particularly in regional Queensland where builders are desperately looking for some good news.

The outlook for the sector is grim and getting grimmer, with dwelling commencements down to around 39,000 for the past 12 months. This is the first time housing starts have dropped below 40,000 in the past five years. Not only are commencements at a considerable low, total dwelling approvals have plunged, down 24 per cent for the 12 months to June.

Despite this, there are a range of recent factors that could increase economic growth.

Things like the latest tax and interest rate cuts may influence confidence and it's good news that we no longer have the specter of negative gearing and capital gains tax changes hanging over our heads.

And there’s the recent announcement that Rockhampton Regional Council is providing

grants of $5,000 to residents who build a new home. This could just be the kick-start the Rockhampton housing market needs to turn a corner. We know that $5,000 can often be the difference, particularly for first home buyers, between building a new home or not.

And with Rockhampton leading the charge, we’re calling on other regional councils to follow suit.

Unfortunately, the Treasurer ignored us in the State Budget, but it’s not too late for the Queensland Government to change its mind.

Rockhampton’s decision to introduce the incentive locally will be a great opportunity to test the waters for how successful the incentive is in creating demand.

The unfortunate reality is the housing sector is in a state of freefall. We are hopeful that economic conditions will turn around; the question remains when. Until then, our message to all levels of government remains to consider the outlook for our industry when making any policy decisions.

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INDUSTRY INSIGHTS

IN BRIEF:

News update  ARE YOU COMPLYING WITH THE EARTHQUAKE STANDARD? WITH earthquake standard compliance on the industry’s radar, it’s time to get across your obligations.

The Australian Building Codes Board (ABCB) has the Earthquake Standard in their sights, recently reminding industry stakeholders of their obligations to comply, and with the Queensland Building and Construction Commission (QBCC) also carrying out audits.

 WASTE LEVY NEWS THE waste levy is now in action.

It kicked off on 1 July 2019 at $75/tonne.

A higher rate of up to $155/tonne will be charged on regulated waste (e.g asbestos, white goods and architectural and decorative paints).

The levy rate will increase by $5 per year over the next four years.

Who pays?

The operators of the waste disposal facilities will be responsible for collecting the levy. GST will also be charged on the levy by the waste facilities.

The government claims that the levy will have no direct impact on households; however, this will not be the case for those wanting to build a new home or renovate their existing home. You should also understand how your local council fee structure will be impacted.

If you need advice on the best way to manage the levy within your business and contracts, contact 1300 30 50 10.

10 | Master Builder

 NEW PERIOD SUBCONTRACT AGREEMENT AND WORK ORDER THE new look Period Subcontract Agreement (PSC) and Work Order (WO) are now available in eDocs.

As well as being fully compliant with recent legislation changes, the new versions of the PSC and WO are more comprehensive than previous versions.

If you’re already an eDocs user, the new documents are now available and replace the previous versions. If you’re not an eDocs user, sign up today or contact us for advice on which contract to use.

There are varying reports on this issue, with word from the industry that certifiers have begun asking for evidence of suitability that building products used, as well as design and construction certificates meet the standard.

It’s important to understand your obligations and to know that manufacturers and suppliers are aware of the issue and are working to improve their documentation to assist builders to supply satisfactory evidence.

We’re calling for a sensible, risk-based approach to the issue, and will push for changes to the Earthquake Standard, including potentially modifying earthquake provisions in particular locations – as has been done for cyclonic wind design requirements.

Not sure of your obligations? Our Technical team are on standby to assist with member-exclusive advice. Call 1300 30 50 10, email technical@mbqld.com.au or visit mbqld.com.au/news

INDUSTRY INSIGHTS

 

PI INSURANCE CLADDING CRISIS GETS SOLUTION THE Queensland Government has heeded our calls for change in rules for licensing building certifiers.

IS YOUR REPORT SORTED?

On 9 August, government amended the regulation to allow building certifiers to have an exclusion on their Professional Indemnity (PI) insurance for external cladding made from a composite material.

This is an important reprieve for private certification and should help the majority of the industry (largely the housing sector) which is not affected by the cladding problems caused by the use of aluminium composite panels (ACP’s).

The ball is now back in the court of insurance companies who should now be in a position to offer insurance that meets the certifiers’ licensing requirements.

There will be ongoing problems for those working Class 2-9 building where they will continue to need to work with composite cladding in some form. With the insurance industry increasingly unwilling to cover external cladding,, we will continue to work with government to identify a new way to indemnify the certification of this work.

ANNUAL Financial Reporting for all licensees will be in action from 1 January 2020 and it’s imperative to prepare your business right now.

It forms the final part of the Minimum Financial Requirements (MFRs) regulations and will be relevant to self-certification categories (SC) 1-2 and category 1-3 licensees.

 WHO WILL PAY? CLADDING RECTIFICATION WHILE there has been movement on the front of PI insurance, what remains unknown is who will pay for cladding rectification.

What you should do

This medium/longer term issue pertains to the 100 existing buildings that will be identified through the Safer Building Program as having combustible cladding.

Check-in with your certifier to see how they are tracking for their PI insurance renewal - especially for any projects that are currently underway. See page 12 for further information.

The bottom line is builders, certifiers and building owners should not be left to pay for the rectification of buildings which were deemed compliant at the time that they were built.

While 31 December 2019 might seem like a world away – it’s important to get in early and be prepared. To be safe, we recommend you aim for submission by the end of October.

Earlier this year, we strongly recommended you start the financial year off on the right foot with the correct reporting in place. If you haven’t done so yet, it’s not too late and will make it so much easier to meet the 31 December 2019 deadline.

If you miss the reporting deadline, you risk licence suspension and having to pay a fine.

Master Builders is here for you to ensure you’re across what you need to know and what you need to do.

If you have any questions at all, big or small, get them answered now by calling 1300 30 50 10 and get your business sorted.

Master Builder | 11

INDUSTRY INSIGHTS

In the loop Ongoing cladding problems is a hot topic Our building certification survey created some interesting discussions, see the breakdown.

300% - 400% Certifiers reported PI insurance premium increases.

Latest blog: Update on building certification and PI insurance crisis

What a difference a few months make – last edition we identified the challenges being faced in the industry with non-conforming products and building quality, and we have continued to call for change in the rules for licensing of building certifiers.

It was great to see the Minister for Housing and Public Works, Mick de Brenni, announce that building certifiers will be allowed to have an exclusion on their Professional Indemnity (PI) insurance for cladding made from a composite material.

This should help the majority of the industry, especially the housing sector, which is not affected by the cladding problems caused by the use of aluminium composite panels (ACPs).

70% Builders use mostly one, maybe two certifiers.

50% Respondents have experienced a significant fee hike for certification. The remainder are expecting one soon.

The ball is now back in the court of insurance companies who should now be in a position to offer insurance that meets the certifiers’ licensing requirements.

Ongoing problems for Class 2 – 9 buildings For those working on Class 2 - 9 buildings there will be ongoing problems, where it’s necessary to work with ‘combustible’ cladding in some form. With the insurance industry increasingly unwilling to cover combustible cladding, we will continue to work with the government to identify a new way to indemnify the certification of this work.

Answers still needed Industry also needs an answer for existing buildings identified with ‘combustible’ cladding, as the owners and builders will no longer have the certifier’s PI insurance to call on in many cases.

The Minister’s announcement included details of a ban on ACPs panels with a PE core of 30 per cent or more on all new buildings.

15% Have lost their certifier as a result of problems obtaining PI insurance.

For new buildings, we support this ban as it is in line with the current rules under the NCC for the use of combustible materials. For existing buildings where ACPs have been used, it is important to acknowledge that they can be made safe by way of a performance solution.

The Minister also called for a national ban on the importation of ACPs with a PE core. We have some concerns with this step as there are safe and compliant uses for these products – for example signage. The use of ACPs is better controlled by the measures that focus on how they are used in buildings.

4 out of 5

What you should do

Don’t expect to find another certifier if they lose their existing one.

You need to check-in with your certifier now to see where they are tracking with their PI insurance renewal: especially for any projects that are currently underway.

Source: Master Builders Queensland

12 | Master Builder

For further information, contact Master Builders on 1300 30 50 10.

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INDUSTRY INSIGHTS

Far North Queensland Region

The Far North Queensland region covers a total area of 273,157 sq km or 15.8 per cent of Queensland.

Far North Queensland lays claim to over 70 national parks, including Mount Bartle Frere with a peak of 1,622 metres (5,322 ft).

It’s the highest peak in northern Australia and Queensland.

There are several major projects planned or underway for our region including the Smithfield bypass project ($152M), the James Cook University Innovation Centre ($24M), Cairns Convention Centre ($13M), Wangetti Trail ($36M), Salvation Army's Kubirri Aged Care ($20M), Silky Oaks Lodge refurb ($10M), Warrina Age Care Innisfail ($18M), Atherton Hospital ($35M), Botanica Lifestyle resort for over 50’s ($200M) and Eco resort Ellis Beach ($100M).

The region’s economy is driven by great diversity. Some significant industries other than construction include tourism, cattle grazing, agriculture and mining (sand and bauxite) and a focus on renewable energy (wind and solar). Local shipping company BSE Maritime Solutions has also secured the world’s largest mobile boat hoist with

We are seeing a level of optimism in the local construction industry which as you all know has not been seen for some time.

This is supported by positive market trends and encouraging approvals and demand for renovations or extensions. This demonstrates that our region has prosperous years to look forward to.

The region is home to three World Heritage sites, the Great Barrier Reef, the Wet Tropics of Queensland and Riversleigh, Australia's largest fossil site.

Sharon Vella Regional Manager Far North Queensland FAR North Queensland is centred on the city of Cairns and stretches north from Cardwell to Torres Strait and west to the Gulf Country.

The region has Australia's only international border, with the independent nation of Papua New Guinea.

$

1,597

Median mortgage repayment per month

14 | Master Builder

$

capabilities of lifting 1,120 tonnes.

430,000 Median new house price

$

194,000 Median vacant land price

$

32,608 Median personal income per year

INDUSTRY INSIGHTS THE Cairns economy is going from strength to strength. Over the past 12 months our economy grew by 3.3 per cent to $8.8B. Our economic growth is being led by the construction and manufacturing sectors.

We are also seeing major expansion in other industries including aviation, marine and education.

The tourism sector is continuing to grow on the back of the recent $430M game-changing investment in the city by the GA Group. The first of GA Group’s Crystalbrook Collection hotels opened to the public in November 2018, with the remaining two nearing completion.

Mayor Cairns Regional Council

As a result of this economic growth, we have seen our unemployment rate fall to 4.71 per cent, the lowest level recorded since the start of the data series.

MAJOR projects and responsible master

With some big projects looming on the

planning have the Douglas Shire on the cusp

horizon, Council has invested in master

of an exciting period of sustainable economic

planning and environmental protection to

growth.

steer the region towards a more robust

Located in the Tropics of Australia, Douglas

economy, which is at the heart of a thriving

Shire is the only place in the world with two

community.

adjoining World Heritage listed areas: the

Perhaps the most exciting major project is

Great Barrier Reef and the Wet Tropics –

the start of construction of the Wangetti Trail

which includes the ancient rainforest of the

project – a wilderness track running from

Daintree.

Palm Cove to Port Douglas.

Julia Leu

During the 2018-19 financial year, Douglas

The 94km walking or riding track will be an

Major Douglas Shire Council

Shire Council issued 150 building approvals

ecotourism masterstroke, creating up to

for domestic properties and 18 building

150 jobs and injecting up to $300M into the

properties for commercial properties.

Tropical North Queensland economy.

THE Cassowary Coast region, located between Cairns and Townsville is recognised as one of Australia’s premier tropical destinations centred on its agriculture and reef-rainforest tourism. The region is home to approximately 30,000 people with an estimated further 347,500 visitor nights annually.

The Cassowary Coast has been busy reforming its economies to reflect changing domestic and global trends and by ensuring appropriate frameworks are in place to leverage and manage growth opportunities.

Agriculture is now more about evidencebased, agri-business and agri-tourism with new value-add crops including cacao for chocolate, ongoing development of disease resistant banana species, bio-energy research, aquaculture, tea and coffee production expansion.

John Kremastos

Mayor Cassowary Coast Regional Council

$

75,503

Median family income per year

Adversity through cyclones and the Global Financial Crisis as well as global trends of increased business centralisation and relocation services towards larger metropolitan centres, has up until recently helped to suppress the region’s population and economic growth.

6.7%

Unemployment rate in the region

17.2%

of total employment in the FNQ region from the building and construction industry

The region is now synonymous with adventure tourism including water rafting and mountain biking.

924

New dwellings approved in the region during the past 12 months

$

659M

Building value in residential building approvals

Master Builder | 15

Source Queensland Government Statistician’s Office, Queensland Treasury, Queensland Regional Profiles

Bob Manning

Our new $71M Performing Arts Centre is not only stimulating growth in the arts sector, by attracting world class performers but is providing community infrastructure which has been widely embraced. We are aiming to further capitalise on this growth through the development of the $40M Cairns Gallery Precinct Project which will showcase international and domestic touring exhibitions as well as contemporary local and indigenous art.

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Master Builder | 17

MARKETING FEATURE

Leverage the momentum of happy customers to drive new business TECHNOLOGY has drastically changed the way we communicate and as such, conversations happen in more places and among more people, than ever before.

customers build trust with your current, future and prospective customers.

Referrals (word-of-mouth)

Testimonials

Referrals are golden, as customers place great trust in recommendations from their own network. I’m sure we all have a product at home or a place we’ve visited because a friend recommended it. This same concept can work for your business, too.

A testimonial helps to back up your products and services. These real stories from

Both word-of-mouth and testimonials are influential additions to incorporate in your

and cost effective.

Importantly, ensure your customers have a fantastic experience A customer who has a good or bad experience will share their thoughts with friends and family. Research by Nielsen Media shows 83 per cent of people trust recommendations by friends, so make sure yours are good ones.

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Call us today to discuss your next project and our friendly staff will assist you with expert advice and knowledge. years Phone [07] 3200 8122 | Fax [07] 3200 8566 | 36-54 Badu Court, Meadowbrook, Qld 4131 roofingproducts@steeline.com.au | www.steeline.com.au

l, with dge for you

COLORBOND® and ZINCALUME® are registered trademarks of BlueScope Steel Limited. ABN 16 000 011 058. All rights reserved.

el, Steeline’s 18 | Master Builder the perfect

MARKETING FEATURE

WORD-OF-MOUTH: TWO FORMS

Word-of-mouth marketing

Organic word-of-mouth This is where a colleague, friend, relative or even an acquaintance recommends a product or service to another person.

For example, a friend at a dinner party says: “Jane, you know we’re looking to do a reno soon and those kitchen tiles are incredible – who did you work with?”

Focus on feedback Listen to customer feedback from your reviews and testimonials – whether it’s good or bad. Appreciate the feedback and consider it for future improvements. It’s the prime source to get a feel for what you’re doing really well, and where things could be improved.

How to: Leverage testimonials for free Share your customer testimonials and reviews with your network via your own

Here, you have put in place an intentional strategy to leverage testimonials and stimulate word-of-mouth. To do this, you might profile one of your recent clients and utilise paid advertising or your own communication platforms.

This works really well and has a flow-on effect. How often do you see a post on Facebook where the comments are filled with people tagging their friends?

Friend tags friend on Facebook ad: “Jake – this home is awesome and that couple seem really happy with their home, aren’t you and Robyn looking to build - this would be perfect for you.”

media platforms. This might be your website, social media, promotional emails and newsletters, blogs and even when lodging tenders. This is a powerful way to demonstrate your value to potential customers.

Work with your customers, make suggestions on what they could touch on so you get specific feedback. Potential customers want to know what makes you different, so a testimonial to your quality craftsmanship, or ability to overcome obstacles is going to

make you stand out from your competitors.

Get rated on Google Got a happy customer? Why not ask them to rate your business on Google My Business.

By asking customers that you know are more likely to give you a good review, you can increase your average star-rating. A better rating means more customers are likely to do business with you. To make the experience easy on their end, send them a link to your Google My Business profile when you ask them (nicely) for the review.

Everything in one place.

Eliminating paper, Excel and individual apps.

Safety | Quality | Operations

www.HammerTech.com.Au

Master Builder | 19

MARKETING FEATURE

Post-purchase touchpoints are golden WHAT you do once your client’s home or project is done and dusted can be just as important as while the project is underway.

Once a job is finished, do you drop and go, end the process there and move onto your next job? We hope not but if you do, here’s some handy and actionable tips for you.

Here’s exactly why your customer journey shouldn’t end at handover.

You’ve completed your client’s project, now what? You’ve got an endless list of to-dos and you need to move on – we hear you.

At this point, you’ve likely already been involved in significant to and fro with the client and you’re ready to hand it over and dust your hands of the job.

If you walk at this point, you’re likely missing out on golden post-purchase touchpoint opportunities.

Your customer will likely share their new home or renovation you’ve completed for them with their friends and family, and there

is no doubt your customer service will feature in their stories.

• Depending on your products, services

Why not take your client interaction a step further, wow them with your customer service and revel in the results you see in your business?

considering asking them to sign-up

Here’s some simple, cost effective ideas to try:

customer.

• Leave your client a ‘thank-you’ hamper and well-wishing card as they start their new life in their new home. If your work is business to business (b2b), even a thank-you email or follow-up call to see how everything is going is a thoughtful gesture your customers will appreciate.

• Put a note in your calendar and touch base with your customer in a few months. Check in on how everything is going. Who knows, they may now need your assistance with another job or a friend or family who is looking for similar work.

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and customer base, it might be worth to your newsletter for ‘maintenance tips’ or ‘special promotions’ – this is a great way to keep connected with your • While you are contractually obliged to meet warranty requirements, being proactive and transparent on process and deadlines will definitely set you up as a quality operator in your client’s eyes.

What’s all this do?

Ultimately, you want to make it easy and enjoyable for your customers to do business with you and refer you to others. Great customer service even after the job is done will improve the customer experience and the way your clients talk to your potential and future customers about you.

Create raised floors on balconies, podiums and green roof tops Designed for creating raised floors in external applications, such as balconies, terraces and green roofs, Buzon’s Award Winning Pedestal system can be used with any type of concrete or stone paver, timber decking of all types and metal or fibreglass grid systems.

A key benefit of this innovation is the patented slope correction device.

This gives up to five percent fall compensation achieving a perfectly level floor finish, simultaneously allowing for positive water runoff at structural slab level.

Using the Buzon Pedestal replaces the use of sand and cement when laying pavers, therefore eliminating efflorescence and algae and reducing weight-bearing loads on the building structure. In addition the pedestal also improves thermal insulation and reduces sounds transmission.

For even more design flexibility, the system offers height adjustment from 17mm to 1070mm, millimetre by millimetre if required. This allows for unsightly services to be concealed under the floor while still offering access for maintenance of the waterproofing membrane and drainage systems.

In commercial urban environments where space is at an ever-higher premium, a building’s roof level is potentially a rich source of usable space. Buzon say their Pedestal System can be used to maximise a roof’s potential, both hiding all manner of services and protecting roof substrates from the elements, maximising integrity and longevity.

The pedestals are extremely strong as they are precision-engineered from high strength, UV resistant, recycled polypropylene and capable of supporting loads of more than 1000kg each. At roof level, this load is evenly spread by the wide base area of each unit, making them ideal for installation on any waterproofing membrane without causing damage, they can even be used directly over insulation material.

The Buzon Pedestal System is also simple to install. Desired height is achieved by thread adjustment, which is lockable when reached and a range of interchangeable spacer tabs of 2mm, 3mm, 4.5mm, 6mm, 8mm and 10mm, allow for precise gaps between pavers and provide positive drainage without any concern of ponding or flooding.

Buzon’s Pedestal System is available in Queensland through Adheseal.

For more information contact: Phone: 07 3356 0000 Fax: 07 3356 0005 Website: www.adheseal.com.au

BENEFITS • • • • •

Use with stone, concrete, timber, composite decking Use over existing concrete, brick or paved areas Allows for drainage and ventilation Reduces noise and increases insulation Can achieve a perfectly level deck on an uneven surface

• Adjustable heights supporting up to 1000kg • Quick and easy installation • Provides a sustainable solution • Easy access to waterproofing membrane for maintenance

Exclusive stockist of Buzon products in Australia contact:

www.buzon.com.au

Head Office (VIC) PASCO 13-15 Brighton Street Richmond VIC 3121 Tel: (03) 9429 9111

QLD Distributor Adheseal – Brisbane 26 Wolverhampton St Stafford QLD 4053 Tel: (07) 3356 0000

SA Distributor P. Hughes Enterprises 15 Saltram Road Glenelg SA 5045 Tel: 0432 418 255

NSW Distributor Ausdrain 1/36 Willoughby Road Crows Nest NSW 2065 Tel: 1300 287 372

QLD Distributor Adheseal – Sunshine Coast 2/18 Kessling Avenue Kunda Park QLD 4556 Tel: (07) 5477 0022

WA Distributor Civil & General Distributors 27 Oxleigh Drive Malaga WA 6090 Tel: (08) 9249 4733

www.pasco.net.au

Silica Awareness Course Attend our short course or, for groups of 10+, we’ll come to you

Employers, did you know it’s your legal responsibility to ensure your workers are trained in identifying hazards and the appropriate controls needed to keep them safe?

If your employees are working with concrete, tiles, block, stone or any materials that potentially expose them to respirable crystalline silica - this course is for you and your team.

Our new 4-hour Silica Awareness course covers: What is respirable crystalline silica?

Where it can be found Health effects Control measures to use when working with respirable crystalline silica, using the hierarchy of controls  Fit testing requirements  Air monitoring requirements and processes  Practical demonstrations and activities, such as developing a Safe Work Method Statement (SWMS).    

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MARKETING FEATURE



How to: Create a simple Instagram content plan

with Stevie Says Social founder Stevie Dillon Need help creating a simple Instagram

Review your current content

content plan to help get your posts seen by

You know the first nine squares you see on your Instagram profile when you first click into it? What do those nine posts tell people?

Do they paint a picture of you, your business and what you're all about? Or, are they a big, fat, in-your-face sales pitch?

your followers?

Here’s a step-by-step guide to creating engaging Instagram content with zero overwhelm.

Social media is all about creating connection.

People won't follow you if they don't like the content you're putting out and a big turnoff is content that's too salesly.

And if they're not following you, you'll never get an opportunity for them to see your brand.

Theme your content using the 4:3:2 rule

Connection content

In every set of nine posts, four posts should help and add value to your ideal client.

Three posts in your Instagram content plan should help your audience to relate to your business and showcase your brand personality.

Three posts should create connection with your ideal client. The additional two posts should promote or sell your service.

This content mix ensures you’re fostering a good relationship with your followers rather than pushing your services onto them.

You need to think of a few words or things that define your business. What words sum up your business and what you're all about.

Connection content is all about attracting your ideal clients to you.

Planning your content in this way will also take the stress out of what you post next.

List five elements of your brand personality.

Value content

What are a few things that sum up your business. Remember, this is all about giving people the opportunity to connect and relate to you.

Educating, entertaining and/or informing your audience provides value in the most natural way for you and your business.

The more people get to know you and appreciate the value you provide, the more likely they are to trust you enough to do business with you.

Value content is all about helping people,so ask yourself: • What are five things that your customers/clients struggle with?

• List five ways that you can help solve those problems.

Your answers will form your content ideas for your helping posts.

For more information, visit steviesayssocial.com

Promotion content Two of the posts in your Instagram content theme can be dedicated to promotion.

Why just two? Because Instagram isn’t a sales platform at heart. It’s a brand platform and it’s important to develop a relationship before going in for the sell.

By adding value and creating connection, you earn the right to promote your services.

If you are continually adding value and creating connection on your account, your engagement will benefit. Testimonials, case studies, calls to action and product/ service pushes all fall within this category.

Master Builder | 23

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SERVICES & ADVICE

ASK OUR EXPERTS YOUR QUESTIONS ANSWERED

EMMA KIRKBY

KAREN HAWORTH

STEPHANIE GAYLARD

TRACEY WOOD

Principal Advisor Workplace Relations

Manager Planning Services, Housing

Manager WHSE Services

Principal Lawyer Members Legal

THE building and construction industry can be complex, which is why we receive thousands of member enquiries each year.

Here at Master Builders, our friendly and knowledgeable experts are on hand to answer your questions about the issues you face in the day-to-day running of your business.

This advisory service is free to members – and it’s just one of many ways we’re committed to giving you a valuable membership experience.

Over the following pages, this edition’s panel of experts share some of the common questions they are asked.

We’re here to help, whether you need advice about: • Contracts, including which contract to use • Disputes and getting paid • Employment, wages and staffing • Workplace health and safety practices • Industry compliance and licensing requirements • Enterprise bargaining agreements • Legislation and how it applies to you • Insurance products • Plus much, much more.

Remember, if you’re seeking professional advice, call Master Builders on 1300 30 50 10.

Master Builder | 25

SERVICES & ADVICE

Workplace Relations with Emma Kirkby

Building & Planning with Karen Haworth

Principal Advisor Workplace Relations

Manager Planning Services & Housing

WHAT HAPPENS IF MY EMPLOYEE GETS SICK WHILE ON ANNUAL LEAVE?

HOW COULD A LOCAL PLANNING SCHEME AFFECT A BUILDING APPROVAL?

If your employee gets sick while on leave, they can request to have the leave reinstated. An employee who gets sick while on annual leave or long service leave and provides a medical certificate to support this can take personal leave for the sick days and have the annual or long service leave credited for that period.

In some circumstances, a local planning scheme could trigger a material change of use requiring a development approval. A development approval is required before the certifier issues the building approval. Therefore, you won’t be able to start building work until you have both approvals.

WHICH PUBLIC HOLIDAY SHOULD I PAY?

Building work for a class 1a or class 10 building is accepted development under the Planning Act 2016, requiring no development approval. However, this could alter under a local planning scheme if the acceptable outcomes are not met or there is a relevant overlay mapped over the site.

When a company has operations that are spread across multiple regions or does away work, it can be difficult to know which public holiday to pay.

For example, if an employee is based in Brisbane but is working in Gladstone over the Ekka week, how should they be paid? The relevant public holiday is the one at the employee’s home base. In this case, an employee working in Gladstone can either have the Ekka show day off or work the day and be paid penalty rates. An employee is not obligated to work on a public holiday if it is not reasonable to do so.

If it was the Gladstone show day while the employee was working in that region they would not be entitled to the day off or penalty rates for that day’s work. This can make life difficult if there are restrictions on work in the distant region because of the holiday or you can’t provide work because you are reliant on others who are not working. If this is the case, you can seek the agreement of the employee to take another day as the public holiday instead. If you can’t reach agreement, give Master Builders Workplace Relations team a call to discuss your options.

DO I HAVE TO PAY SUPERANNUATION ON ANNUAL LEAVE LOADING? A recent ATO case has clarified that there are limited times when an employer will not have to pay superannuation on annual leave loading.

Superannuation will not be payable on annual leave loading if the loading can be clearly linked to the loss of opportunity to work overtime when on leave. Just saying that this is what the purpose of the loading is not enough, there must be some factual basis for the claim.

An example would be where an employee has an agreement that states 45 hours per week will be worked, that being 38 ordinary hours and seven reasonable additional hours. And in addition, the policy or employment contract clearly states that leave loading is paid as compensation for the loss of overtime while on leave. You would meet the evidence requirements and decide not to pay superannuation on leave loading.

Where an employee is paid a salary, superannuation will always be payable on leave loading as there is no separate amount of overtime to be compensated.

The acceptable outcomes under a dwelling code within the local planning scheme mostly cover building setbacks, building height and site cover. An overlay provides additional information about the land, mapped within the local planning scheme and works in conjunction with a code, e.g. house code. Most overlays do not follow property boundaries because the mapping shows physical or land features, e.g. dense vegetation.

WHAT IS A PRE-PURCHASE BUILDING INSPECTION REPORT? A pre-purchase inspection is a non-invasive visual inspection and must be undertaken by a QBCC licensed completed residential inspector.

The inspector will provide a report on the visual condition of the residential dwelling in accordance with Australian Standard (AS) 4349.1. If the inspection relates to an inspection for termites, the report will be in accordance with AS 4391.3.

Professional Indemnity insurance is required if undertaking prepurchase inspections. The purpose of the inspection is to advise the prospective purchaser of the condition of the property at the time of the inspection.

The report generally covers interior, roof void, exterior, subfloor and roof exterior. The pre-purchase building inspection does not include an invasive inspection, inaccessible area, areas that are unsafe, timber pest activity and damage, asbestos and mould.

A good pre-purchase inspection report needs to list unsafe conditions and other inspections that are recommended and why. The use of photos keeps the reader engaged and shows the buyer what the inspector did and didn’t see. Importantly, an inspector needs to be provided professional courtesy at all times.

Annual leave and annual leave loading that is paid out on termination does not attract superannuation.

Contact the Workplace Relations team on (07) 3225 6411 or workplacerelations@mbqld.com.au 26 | Master Builder

Contact the Housing team on (07) 3225 6444 or housing@mbqld.com.au

SERVICES & ADVICE

Workplace Health & Safety

with Stephanie Gaylard Manager WHSE Services

WHAT IS A SAFETY DATA SHEET? A Safety Data Sheet is a document that outlines important safety information about hazardous chemicals. Types of information they contain may include: •

The chemical’s identity and ingredients

•

Health and physical hazards

•

Safe handling and storage procedures

•

Emergency procedures

•

Disposal considerations.

Safety Data Sheets should be used when making an assessment about the types of chemicals used in the workplace, whether they are hazardous and how they should be managed.

You can request a copy of a Safety Data Sheet from the manufacturer, importer or supplier of a hazardous chemical. Many manufacturers and importers make electronic copies of Safety Data Sheets available on their websites.

WHAT IS A HAZARDOUS CHEMICAL REGISTER? A hazardous chemical register is a list of all of the hazardous chemicals that you are using, handling or storing in your workplace.

You must keep a copy of all current Safety Data Sheets with the hazardous chemical register for your workplace.

It is required to be kept under the Work Health and Safety Regulation 2011 and must be readily accessible to all workers involved in the use, storage and handling of the hazardous chemicals and to anyone else who is likely to be affected by the chemical at your workplace.

CAN I USE A GENERIC SAFE WORK METHOD STATEMENT (SWMS)?

A generic SWMS can be prepared and used for work activities that are carried out on a regular basis and involve similar hazards, risks and controls.

A review and revision must still be undertaken on the generic SWMS prior to each activity being undertaken to ensure there are not any extra hazards, risks or controls that need to be included.

Contact the Workplace Health & Safety team on (07) 3225 6406 or whs@mbqld.com.au

Members Legal with Tracey Wood Principal Lawyer Members Legal

IS IT AN OFFENCE NOT TO RELEASE A BANK GUARANTEE? Under the new section 67NB of the Queensland Building and Construction Commission Act 1991 (QBCC Act), it is an offence for a person not to release cash retention in accordance with the contract, unless it is the subject of a dispute or paid into court.

This carries with it a maximum fine of approximately $26,000 or one year’s imprisonment. However, this new offence does not apply to security held in the form of a bank guarantee.

HOW DO I GET THE BANK GUARANTEE RETURNED? Review the terms of the contract and determine what the process is for requesting the release of the bank guarantee. Follow the process as set out in the contract and take note of any applicable timeframes and pre-conditions.

WHAT CAN I DO IF THE BANK GUARANTEE IS NOT RELEASED? You should formally raise a dispute under the Dispute Resolution Clause in the contract. This will typically involve the escalation of the dispute to a senior executive of the company rather than the person that you may have been dealing with previously.

If no agreement is reached, consider making an application to the court for a direction for the bank guarantee to be released. This situation may be avoided by providing bank guarantees with an expiry date. Often banks will insist on this anyway so that the bank guarantee is of no effect once the expiry date has been reached.

CAN THE QBCC HELP ME WITH A BANK GUARANTEE DISPUTE? Recent changes to the QBCC Act (s42E) include the addition of a new offence for a person, without a reasonable excuse, to cause significant financial loss because the person deliberately avoids complying with, or fails to comply with, the contract. This carries a maximum fine of approximately $46,000. A Notification of Offence form can be completed and submitted to the QBCC to investigate.

Contact the Members Legal team on (07) 3225 6440 or contracts@mbml.com.au Master Builder | 27

SERVICES & ADVICE

Let's talk tolerances BUILDING works are required to be ‘fit for purpose’ and finished to an acceptable standard. But sometimes the finished works may not meet someone’s expectations.

This reason alone is a good reason to have standards.

Standards in part have tolerances which, amongst other things, allows for a degree of variation to the building work. However, specifying tolerances in accordance with an Australian Standard may not cover all aspects of variations found within the

completed works. For example, there will be structural and visual appearance (cosmetic) considerations for the building work.

Building work can be structurally sound but if expectations for the visual appearance are not met this exacerbates disputes about the quality and compliance of building work. If the nominated Australian Standard doesn’t have visual tolerances, reference to the product manufacturer recommendations would be appropriate. Manufacturer’s recommendations carry a lot of weight

when it comes to settling building disputes.

Importantly, manufacturer’s tolerances show variations are acceptable in regards to their products and consequently within the finished building work.

Builders should ensure trade contractors are made aware of the tolerances necessary for their projects by clearly referring to any specification, code or standard relevant to the contract’s scope of works.

For further details contact, 1800 30 50 10.

Advertisement

EVERYONE DESERVES TO BE PAID FOR THEIR WORK. New payment laws are making the building industry fairer. If you need to pay for construction work, goods or services, these laws apply to you.

You now have to make sure you action all invoices and pay on time.

www.qbcc.qld.gov.au Authorised by the Queensland Government, William Street, Brisbane.

28 | Master Builder

SERVICES & ADVICE

Procurement policy changes are here These changes impact you. From 1 August, the state government has introduced three significant changes to their procurement policy.

Prequalification Contractor Performance System

Ethical Supplier Mandate

Ethical Supplier Threshold

What is it?

The system is designed to provide good performers with more opportunities to work on state government building projects; and poor performers with less opportunity.

It involves supplier demerit points and sanctions. It will apply to building, construction and maintenance contracts starting after 1 August 2019.

Further to the demerit scheme, government has further complicated the process by introducing an Ethical Supplier Threshold, which relates to correct payment of employees.

Breaching any one of these things means 20 demerit points and the sanctions referred to above can apply.

What you need to do No action is required by building contractors, but if you regularly tender for Queensland Government work, be aware the new system will be in place and that you will be rated on your performance.

What you need to do No action is required by building contractors, but if you regularly tender for Queensland Government work, be aware the new system will be in place and that demerit points may apply for noncompliance with laws and policies that commonly apply to your business

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| pm 29/3/19 12:13 Master Builder 29

Minimum wage now increased

SERVICES & ADVICE

HEADS up, the national minimum wage has risen three per cent and is now in play.

The rise came into effect from the first full pay period on or after 1 July 2019.

The national minimum wage rose $21.60 per week or 57 cents per hour (on the basis of a 38-hour week).

This represents a rise of three per cent from the earlier national minimum wage of $719.20 per week.

The national minimum wage will now be $740.80 per week or $19.49 per hour.

A three per cent increase will also flow on to Modern Award rates.

To help you get the change implemented into your business, our 2019 wage circulars are now available on our website at mbqld.com.au/wagecirculars.

‘

If you have any questions or queries, we’re here to help. Contact Master Builders Workplace Relations team on (07) 3225 6407.

The BEAMS system has everything needed to transform the average construction company into a professional systemised business The only completely integrated software system available today — will help take your business to the next level.

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With BEAMS, there is no need to switch between other programs when estimating, quoting or keeping track of your accounts.

BEAMS was designed for the construction industry in 1989 and the software is now used by many companies in many sectors.

• • • • •

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SERVICES & ADVICE

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We offer pool shells which include engineering, certification, excavation, reinforcing, concrete and plumbing. We offer fixed prices and two day construction time in most cases, with a network of other licensed pool trades available to you. We can also have excavators, bobcats, tip trucks and concrete pumps available for hire.

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Master Builder | 31

With dust Class M certification, you are ensuring ultimate worker safety and site compliance for your business. Can you afford not to?

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Need your Waterproofing qualification?

Our course is open to builders and anyone with experience who holds a relevant construction trade qualification and will help you reduce defects and supervise high quality work.

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MEMBERS CORNER

Tradie: Ronald Walkley From working in a bakery to running his own tiling business, Ronald has a great story to tell of diversifying your skillset and never saying no to a new opportunity. Ronald recently took out Master Builders Gold Coast Residential Trade Contractor of the Year.

At what age did you start working in the industry? How did you get into it?

After finishing up as Production Manager in Buttercup Bakeries Burleigh, I started in the tiling trade when I was 30. A friend wanted help with a tiling job one day, and I haven't stopped tiling since.

What appealed to you about this profession?

After being governed by machines in the stressful baking industry, the relaxing, unstressful and artistic trade of tiling really appealed to me, along with my problem solving skills.

Tell us about one of the most memorable jobs you’ve done?

That would have to be the renovation I just completed for Richard Parsons Constructions. There were so many unique challenges and a variety of skills required.

I had to lay the French limestone around the pool and stairs which required an in-depth set out. I tiled random stone wall cladding to retaining walls, fireplace and a fire pit. We even had stone stair treads, three metres long that required cutting into existing boulder walls, with edges requiring chiseling. Finally, the driveway and path were individually cobble stoned, with curves. Not many homes are this varied.

How did you come to learn your craft and expand your skills?

I was taught tiling on new houses on Sovereign Island, but as with many trades, it’s up to the individual to progress further to greatly improve his or her skills.

What do you love most about your job?

I love the variety of doing custom homes and the variety of work that each offer. I love working with glass mosaics and have tiled my own bathrooms floor to ceiling with these. I have shown what you can achieve with glass mosaic if you have the patience to go that extra distance.

What do you find most challenging about your job?

What I find most challenging is the size of tiles now being produced and the small difficult areas in which they are to be tiled, being floors or walls.

Have you won any work awards? If so, what are they?

Winning the 2019 Gold Coast Master Builders Residential Trade Contractor of the Year is the pinnacle of my achievements.

Where do you see yourself five years from now?

I hope to continue working on more awardwinning homes and I’m possibly looking at starting a specialist training course to teach the skills I have learned over my career.

Have you completed any training with Master Builders? If so, what courses were they and how have they helped you?

I completed the blue card induction course (now known as General Safety Inductions (White Card)) with Master Builders early in my career, and intend to do further courses with them.

Complete this sentence: Every tradie needs …

A set of earmuffs and a Makita radio.

What interests/activities do you do in your spare time?

I like architecture and have built models of Roman, Chinese, and Japanese buildings, from my own ideas. These are about one metre square each and are made mainly from balsa wood. I plan to build the replica of the HMS Sovereign of the Seas, British 17th century warship from model parts, which will be 110cm long and 90cm high. I collect vinyl records, play pool, darts and am learning the guitar.

Tell us an interesting fact about yourself.

When I started as Production Manager for Buttercup Bakeries Burleigh (their flagship, brand new bakery, run by computers, and with the first robots to be installed in a bakery), I was the youngest Production Manager in the bakery group Australia-wide.

Master Builder | 35

MEMBERS CORNER

Tradie: Nigel Collyer Nigel heads up iBuild Consultants, a Wellington Point-based business that specialises in pre-settlement handover inspections and 12 month maintenance inspections on new homes.

How long has your business been operating?

What do you love most about your job?

iBuild Consultants started operation in 2015.

When I go to a new home handover inspection and see that the builder has done a fantastic job and built a high-quality product for our mutual clients. It always puts a smile on my face to see a building supervisor proud of the home he has built.

Tell us a little bit about your business.

We specialise in pre-settlement handover inspections and 12 month maintenance inspections on new homes.

At what age did you start working in the industry? How did you get into it?

I started my apprenticeship at 18 after attending a trade technical college. As a kid, I would always be building something and dreamed of being in construction, so I pursued my dream. My first job was working on the Rialto Towers in Melbourne.

How did you come to transition from builder to consultant?

After 32 years of working in residential building and completing hundreds of handovers there was a gap in streamlining the process. I wanted to create a user-friendly inspection report. I consulted with clients and industry experts and worked on a reporting system that would efficiently and accurately communicate to clients, builders and buyers advocates.

What’s been one of the most rewarding jobs you’ve done/ creations you’ve made?

I feel that right now I am lucky enough to see clients excited about the prospect of moving into their new home and them feeling confident about the product they have purchased.

What do you find most challenging about your job?

Gaining the respect and confidence of a new builder so we can work collaboratively to ultimately provide a great product for their client.

What do you like most about being a Master Builders member?

The ability to have access to up-to-date industry information and support.

What is your formula for success in business?

A great client experience, consistency and keeping it simple and honest for our clients.

What do you wish someone had told you when you were starting out in the industry?

Be confident to start your own business, surround yourself with good people and make a success of it.

How have you used innovation to have a point of difference in your business?

We have developed an innovative reporting system specifically designed to communicate the necessary and accurate

information required in a quality handover inspection, whilst being user-friendly for all stakeholders.

What’s been one of the funniest moments of your career?

On a job site, I picked up a four litre can of paint and shook it not realising the lid was not on properly and covered myself from head to toe, my painter thought that was a real gag.

What are your top three tips for anyone starting out in the industry?

Always wear your PPE and know how to ask for help. Communicate and be friendly. If you are lucky enough to work alongside a Master Builder, listen and learn.

What’s the best advice you can give to someone about running their own trades business?

Trust your instinct, create a reliable team, stay on top of your bookkeeping and be the master of your own destiny.

Complete this sentence: Every tradie needs a …

Good toolbox, a loyal dog and to make sure they take time out for themselves and their own wellbeing.

What hobbies do you have?

I have just converted a VW van into a camper and love spending days off enjoying South East Queensland’s beautiful beaches with my family.

Master Builder | 37

MEMBERS CORNER

Opportunity a dream for newbie Ziem THE BRIEF: Build an authentic Moroccanstyle dream home on a narrow, absolute beachfront block.

of the site that it would be a mammoth task but remained focused on the learning curve and rare opportunity.

The multi-million dollar lot fronts a busy, oneway street in popular Palm Beach and you’ve got to demolish the existing house on the block first. Would you take it on?

“With the build being an authentic Moroccanstyle home that would involve significant input from the client, I knew it would be a tough year of construction. But I was 100 per cent willing to put in the extra work,” he said.

It’s a tough gig for any builder but there’s added pressure when the client is your brother and his prominent, fashion designer wife.

Alley Building owner Corey Ziems, 36 admitted it was “extremely daunting” having only had his builders licence for a few years at the time.

“We’d only being doing smaller renovations and making recycled furniture for local cafes and businesses up until that point,” he said.

“But when this opportunity came up, they asked me if I’d be willing to look at it and of course, I thought it was a great opportunity.

“It’s obviously something that with my early stages of experience, I wouldn’t have had the opportunity to work on without them. I knew it would be a good feather in my cap.”

Ziems said it was clear from first inspection 38 | Master Builder

And with that view, Ziems agreed to take on the job.

“We had a standard arch plan but not a whole lot of details internally, they left that up to me, my sister-in-law and the designers,” Ziems said.

“I had a 30 page inspo book from Pinterest and Instagram that we followed and used," Corey Ziem, Alley Building “In authentic style, the work was all block and concrete. We had two suspended slabs and everything else was blockwork. My sister-inlaw had a strong idea of what she wanted to do.”

Ziems was upfront about how difficult it was to find trades to carry out the work.

“No-one had really come across this Moroccan style and they wanted to be as authentic as possible, we weren’t allowed to batten any of the walls,” Ziems said.

“There’s no timber frame in the house, it’s all blockwork and rendered. So when you touch the home and feel it, it feels authentic.”

He said the nature of the blockwork required significant logistical planning.

“Every single thing that had to go into the walls with electrical, plumbing and everything to service the whole house, it had to go in at once as there was no battening,” he said.

“It all had to be perfectly in place and that right there was probably the main challenge we had in the build. That really blows out the construction side of things, but the end product speaks for itself. It really does have that authentic feel so we got it to what she wanted.”

Adding to that, the limited site access required the home to be built in a phased approach from the oceanside to the street to maintain storage and site access on the tight block.

“We had to build in the order of leaving the

MEMBERS CORNER

carport off so we had room,” Ziems said.

The other “big issue” as Ziems termed it was site access for cranes and deliveries.

“You couldn’t load block or store block, everything needed precision coordination, the crane had to lift it straight off and put it into place, there was no room for overlap or error as there simply was no storage space,” he said.

“Then building the carport out, we had absolutely no space. But we were lucky to be granted access to the spare block adjoining the site.”

Featured in the March edition of Elle magazine, Ziems’ work has gained national coverage and significant interest locally.

With that project wrapped up, he’s looking to continue work in the luxury market going forward and gave some golden advice to those up and coming in the industry.

“Don’t be scared to put in that extra time in the early stages, I think you need to do it to be able to get what you want. I wanted to be proud of the end product. You have got to put in the hard work and the extra time,” Ziems said.

Master Builder | 39

MEMBERS CORNER

Bizarre reno a tough gig

FROM chop sticks to tooth picks, an experienced Gold Coast builder admits this bizarre renovation is one of the most difficult he’s ever taken on.

Clamroc Constructions owner Tony Parente was tasked to convert a long-established, renowned but extremely run-down Chinese restaurant into a high-end dental boutique.

But there’s a catch, or two. The renovation site is smack bang in the middle of Broadbeach and the client’s existing lease is ending on their current building so they need the project to meet deadline.

The only access is a single set of stairs to the second storey site, the shops below need to continue uninterrupted trade and the Commonwealth Games will run through the life of the project.

Armed with 20 years of experience, Parente was looking to diversify his skillset from the mid to high end residential space. Having 40 | Master Builder

already completed another space for the client, he was confident in their established relationship and was up for the challenge.

What he discovered on inspection of the site was beyond what anyone could have anticipated.

“Basically if you can imagine, they’ve just walked out and left it as is. There was tables and chairs, full bar and kitchen,” Parente said.

“The state of it was just like something you’ve never seen.

“The first day we opened up the cooler rooms, we had to get out ... it was horrific.”

Tony Parente, Clamroc Constructions Unfortunately, it was a downward spiral of discovery from there.

“When we got to the demolition stage, we realised just how rundown the place was, the

water damage was massive from the roof above. And the years of food preparation on site involved a lot grease that had seeped into every part of the building.

“We said, ‘let’s strip the place completely out’, the architect designers came up with the plan.”

Parente said the extremely hard and limited access was one thing but the logistics of body corporate, council approvals, police permits and WHS in busy tourist areas was on a whole other scale.

“A lot of kitchen ovens were built in and these are things that you don’t know initially. We had to literally get a crane and cherry pickers and lift out these monster ovens and fish tanks,” he said.

“The demolition took a massive amount of time and we had to be highly aware as we were in a mall where WHS came into play along with permits, approvals and fully active

MEMBERS CORNER

restaurants below us.

“After demolition, we could sit down and map out where to go from there. Normally with a commercial fit-out it’s just that, but this had a lot of structural elements and the plan was to create more of a day spa vibe than your usual dentist.

“Stage one of the fit-out was enclosing a large balcony. The client wanted windows cut-out that were 250mm thick slabs and the main structure of the building that acted as the fire wall – it was extremely tricky.

“As you can imagine with a dental surgery, every chair required electrics and had multiple pipes and sinks and taps. We couldn’t just drill into the slab and instead had to build a whole sub floor to accommodate.”

When the site was finally ready for the fit-out, the Commonwealth Games were just four months away and preparations were already being made for the area.

“Security was such a primary part of the Commonwealth Games, we couldn’t even drive a car into the site at all. We had to plan everything three months ahead and get everything on site. They shut the area down for a good fortnight before the Games, we were only able to do minimal works, we had workers doing metal frames and plastering,” he said.

“We had to be very organised and pre-plan.

We didn’t know what the outcome was going to be, we were told we had some access during the Games but we were told to act as though we’d have no access. And if there were any security scares, they said we would lose all access and that was non-negotiable.

“There was so many unknowns and we had to keep addressing each hurdle we came across and push on knowing the client needed the space to continue their work.”

Now complete, the project is a showpiece on Victoria Avenue, Broadbeach, complete

with an engineer designed off-form concrete entry. The Oasis Dental Broadbeach project also recently won Master Builders Gold Coast Refurbishment/Renovation over $750,000.

Parente said his golden advice to others in the industry was to not be too proud to ask questions no matter what your experience level.

“If you think you know everything, you’re wrong. The industry is constantly changing and evolving and you learn as you go,” he said.

“Don’t be scared to give anything a go, just come armed with motivation and you’ll learn from mistakes. You don’t make the same mistake twice and that’s how you move ahead in life.

“If I make an error, I say, “How do I not do that again?” and I’m constantly talking to and getting advice from other builders I look up to.

"We all support each other."

Master Builder | 41

MEMBERS CORNER

Insulation is as old as houses WHILST many of us think of insulating the walls, floors and ceilings of our homes as a relatively new innovation, it’s actually as old as building itself.

Insulation is an innovation that reduces greenhouse gases, reduces energy use, meets building regulations and improves comfort.

The Romans insulated clay heating pipes with cork, the Vikings plastered walls of their log homes to improve comfort while the indigenous people of the Caribbean used eelgrass to build their homes, which was as effective as the straw, flax and reeds used in building construction in other early societies.

The Greeks pioneered the use of air gaps in building construction and discovered the material we know as asbestos. Thankfully, research and development over the past years now ensures modern insulation is effective and safe.

Energy efficiency is not new either. The world wide Long Depression of 1873-1896 forced steam power plants to search out new ways to insulate industrial building to conserve energy, and the need to produce efficient structures in

the 1900s led to the development of glasswool and foil insulation products which have been steadily refined into the products we use today.

Austral Insulation has a long history in the insulation industry. Established in 1977, Austral Insulation is located on the Gold Coast, Brisbane and Coffs Harbour. For the past 41 years,they have been closely partnered with CSR Bradford Insulation, the household name in insulation established here in Australia in the 1950’s. Bradford Insulation still proudly manufactures here in Australia using the latest innovations and provides employment for a diverse and skilled workforce.

The range of products offered by Austral Insulation covers all your insulation needs for residential, commercial and industrial applications, and includes glasswool, polyester, reflective foils, batts, rolls, cellular foams from all the major brands such as Bradford, Fletcher, Earthwool, Autex, Air-Cell, Ametalin and Kingspan.

Austral Insulation can assist you with solar PV, skylights and an extensive range of natural and mechanical ventilation solutions. Their skilled staff will help you to comply with NCC energy

efficiency regulations by providing helpful advice and even energy efficiency reports.

For more information about Austral Insulation, contact 1800 074 287.

BMS delivers in full and on time BUILDING Material Supplies or BMS as the locals know them, has been supporting Toowoomba and Darling Downs community for more than 50 years.

They are the largest building materials supplies company in the Toowoomba and Darling Downs region with over 23,000 square metres of warehousing space.

They know that builders cannot succeed without a reliable building materials supplier.

BMS Mitre 10 has developed unique internal processes and work cultures to deliver supplies in a reliable manner.

They have four sales representatives who can visit you on-site to discuss your building project requirements. They pride themselves on their friendly, helpful staff and have members instore ready to answer all your questions. If you can’t find what you need at BMS, the team will happily source it for you.

Experience the ease and convenience of getting all the building materials you need whilst undercover, in their trade priority drive throughs. BMS has three pick-up locations across Toowoomba open seven days a week, so 42 | Master Builder

there is always an opportunity for tradespeople to easily access the materials they require.

For added convenience, BMS also operates its own fleet of delivery vehicles and crane trucks, so orders can be delivered in full and on time.

Their fleet includes several delivery utes and eight company owned and run trucks, including five with HIAB Crane facilities, to ensure they can supply efficiently and economically to areas across South East Queensland, South West Queensland, and interstate.

For advice and materials for your next job, call the team at BMS on 07 4659 3200, or email orders@bmsm10.com.

MEMBERS CORNER

Industry faces regulation shake-up THE Queensland Government has proposed new regulations to ban combustible cladding in a bid to support those in the building industry caught up in the insurance crisis.

The measures, discussed at an urgent extraordinary meeting of the Ministerial Construction Council (MCC) held recently, are in response to a disturbing national movement of private insurers increasing premiums for certifiers or removing themselves from the market altogether.

“The global reverberations in the wake of the Grenfell Tower inferno in London are being felt close to home, with insurers pushing premiums as high as 200 per cent,” said Garland Waddington Partner, Brendan Bathersby.

The Queensland Government is attempting to address this issue by proposing new regulations that will help reduce risk and stabilise the building industry by banning the use of combustible cladding on buildings over three storeys. The proposed ban would extend to all aluminium composite panels with a PE core of greater than 30 per cent and would restrict usage across all buildings in Queensland.

The proposals discussed at the MCC meeting include requiring certifiers to declare that combustible cladding has not been used and that there has not been any product substitution during the construction process.

The other key solution proposed by Government during the meeting, was to allow certifiers to remain licensed while they are holding Professional Indemnity (PI) insurance featuring cladding related exclusions.

“This is an immediate action to allow certifiers in Queensland to continue operating” he said.

In the meantime, the compliance period for Part 2 and Part 3a of the Queensland Government’s Safer Buildings Program has been extended to 31 July 2018 and 31 October 2019, respectively.

“This gives property owners and body corporates more time to meet deadlines around identifying buildings with potentially combustible cladding,” Mr Bathersby said.

Brendan and the team at Garland Waddington are keeping a close eye on the combustible cladding issue and the effects that its use is having across the building and construction industry in Queensland.

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Master Builder | 43

MEMBERS CORNER

The real deal

AS A BUSINESS owner, your day-to-day expenses and project running costs can quickly add up. At Master Builders we’re here to support you, so we’ve teamed up with some industry partners to help your dollars go further. We give you access to exclusive deals, discounts and special offers that can save you money on the things you need to operate your business effectively. But, life isn’t about all work and no play, which is why we've got your holidays and lifestyle covered for you too.

Our range of member discount providers have been sourced across different categories to meet your diverse needs. Categories include vehicle and fleet, advertising and marketing, health and safety, travel and lifestyle, tools and equipment, and products.

Your tyres and batteries here MASTER BUILDERS has partnered with Beaurepaires to bring members and their staff a great deal on tyres and batteries.

Beaurepaires is Australia's leading tyre retailer with over 230 stores located in metropolitan and regional areas nationwide.

Their tyre expertise and product offering covers cars, 4x4s, trucks, forklifts, farm equipment and fleets of every type and size.

Visit any Beaurepaires store and you will receive 10 per cent off a range of goods including Goodyear, Dunlop, Roadstone and wheel alignment.

Conditions apply, see website for full details. For more information visit mbqld.com.au/beaurepaires

Join the fold with Gold Fleet DID you know, as a Master Builders member, you receive exclusive Gold Fleet discounts on Toyota vehicles. You can get the buying power that’s usually only accessible by large national businesses.

The discount depends on the model purchased. With more than 50 years in the Australian market, Toyota is Australia’s best-selling car brand. From passenger vehicles through to SUVs and light commercial vehicles, Toyota offers a wide range of options for your business.

For more information visit mbqld.com.au/toyota

Unlock big saving with Telstra AS A MEMBER of Master Builders, you can enjoy a 15 per cent discount on eligible new or existing Telstra Small Business mobile and data plans.

With Telstra, you can manage your account, pay your bill and track data usage from the Telstra app 24/7.

You'll also get one bill, one account which will allow you to efficiently manage your Online Bill through Your Telstra Tools.

Network without equal – Make calls in more places with Australia’s largest mobile network.

For more information, visit mbqld.com.au/telstra

These are just some of the great deals available to Master Builders members. For a full list of discounts and special offers, visit mbqld.com.au/member-discounts

Member discount providers

BMW, Beaurepaires, BUPA, Caltex, The Courier-Mail, Departure Lounge, Holden, Inndox,Isuzu, Mini, Mitsubishi Motors, MyConstruct, Nissan, Officeworks, St John Ambulance, Telstra, Thrifty, Totally Workwear, Toyota, Xact Accounting.

44 | Master Builder

MEMBERS CORNER

eDocs wins at 2019 QLD iAwards MASTER BUILDERS electronic document system (eDocs) that makes your contracts easy breezy has taken out a top gong at the 2019 QLD iAwards.

The iAwards are run by the Australian Information Industry Association (AIIA) at a state, national and international level. eDocs won the Industrial & Primary Industries category and was also a Merit recipient (second place out of 12) in the Infrastructure & Platforms Innovation of the Year category.

Of course, we already knew eDocs was a brilliant system and we’re sure if you’re one of our more than 5,000 users who have signed up for eDocs users – you know it too.

But it’s great to have hard work and a quality product acknowledged and we’re chuffed with the recognition for a product we designed specifically for you, our members.

Master Builders Director – Business Systems Simon Spencer said it was fantastic to provide an award-winning service for members.

“Given the level of high-quality competition in the awards, the eDocs team were obviously super stoked about this recognition and it

speaks to why so many of our members use and love this platform,” he said.

“It also follows on nicely from Master Builders winning Association of the Year in 2018 and is just another reason why we remain the peak industry association in Queensland.

“As an association, we work hard to ensure our products and services stand out from other membership associations across many industries and provide the best value for our members.”

If you’re not familiar, eDocs is our in-house system that offers a complete suite of head contracts, supporting documents and WHS documents, in the commercial, residential and

trade contractor sectors.

The proven system makes managing your contracts so much easier.

Users love our helpful videos that guide you through all the steps you need to know so you can get started quickly and make the best use of the system.

And if you ever have any questions, our dedicated, friendly eDocs team are always on hand to help.

Not an eDocs user yet? You’re missing out. Accessing eDocs is free and available exclusively to eligible Master Builders’ members, signing up is super quick and easy - contact 1300 30 50 10 now.

Getting your fire walls right the first time has never been easier.

Need advice on fire wall certification for your next project?

Our team of licensed passive fire certifiers are dedicated to providing solutions to your fire wall compliance challenges, to minimise delays, rectification costs and potential non-conformance.

Contact our team to find out how we can make your passive fire experience a positive one.

TALK TO OUR TEAM ABOUT: • Education • Advice • On site training • Inspection • Certification

SALES@PLUSPASSIVEFIRE.COM.AU WWW.PLUSPASSIVEFIRE.COM.AU Master Builder | 45

Goop ~ starting from scratch.

The genius of Goop came from observations by founders, Shane and Kirstee while trading in their first business, a builders cleaning company. The damage to expensive items like windows, window frames, bath tubs, benchtops and flooring from scratching and impacts during the construction stages was a glaring issue in need of a solution.

Conventional methods of protection were mostly deficient and often totally useless in preventing a damage bill that was adding cost to the build and delays in completion and eventual hand over.

Identifying the problem was the easy part. Finding and developing the solution required engaging a team of chemists, painstaking research, testing and trials in the formulation of a peelable coating that met the demanding performance criteria set by Shane and Kirstee.

When the product was perfected it more or less named itself and in the relatively short time since its launch, Goop has grown to a market leadership position.

Goop is a temporary surface protection coating designed specifically for builders. The benefits include cost and time savings but many users also appreciate the relief from the stress associated with repair or replacement of damaged items.

“Our products are very different to other forms of protection in the market place” says Shane. Goop products are genuinely non-hazardous, user friendly, water-based, noncarcinogenic, environmentally friendly and can be disposed of in general waste.

Made in Australia by trades, for trades, Goop is by far the leading choice when a paint on/ peel off protection solution is required.

Shane and Kirstee are understandably proud that the company is still a family owned and operated business, based in Australia. Goop has grown from a one-man band in 2001 to a national franchise operation ‘Gooping” thousands of projects every year.

If you have engaged a building company sporting Goop posters on their projects you know you are dealing with a building company that is focused on quality.

Made by Tradies ‘For Tradies’

Power through business faster Make day-to-day easier with eDocs fast and smart functionality Contracts and documents are a whole lot easier and faster, thanks to our leading eDocs system.

Eligible Master Builders members can sign up to eDocs and access our suite of commercial and residential contracts, subcontracts, supporting and safety documents.

ELECTRONIC SIGNATURE OPTION eDocs gives you the option to go completely paperless and sign electronically with DocuSign.

EDIT AFTER YOU’VE PURCHASED We know last minute changes can happen right up until signing, so we’ve made eDocs documents editable* even after you’ve paid for your contract or document.

ONE-TIME CHARGE PER DOCUMENT One charge per document, no matter how many copies you need for all parties.

*all fields except contractor details and job site address

Get started today. Visit mbqld.com.au Got a question? Call 07 3225 6558 or email support@edocs.com.au

On the green Golf Day

WHAT'S ON

One of the most popular events on our social calendar, it was North Queensland's turn for a day on the green in June with Master Builders BUSSQ Golf Day.

31 July

Master Builder | 49

WHAT'S ON

Movers and shakers Industry Leaders Lunch Industry came face-to-face with QBCC Commissioner, Brett Bassett in June at our Industry Leaders Lunch. Held at the Brisbane Convention & Exhibition Centre, the event aimed to get answers on important industry issues including minimum financial requirements and non-conforming building products.

50 | Master Builder

WHAT'S ON

Toolbox talk Influencers Lunch Build confience, managing stress and equipping your personal toolbox with the strategies we all need to get through the tough times in our industry.

That's what GrayMind psychologist Meghan Gray shared with attendees at our most recent Influencers Lunch, held at the Calile Hotel, Fortitude Valley. .

Master Builder | 51

ADVERTISING FEATURE

This 133 apartment building in Camperdown NSW had its construction time reduced from 52 weeks to 26 weeks with Dincel Structural Walling.

Fire regulations and full-scale testing to ease compliance fears In 2017 Grenfell Tower, a residential block in West London, caught fire with catastrophic consequences.

Gaining worldwide attention, the tragedy rightly put a global focus on building product fire compliance.

According to a subsequent inquiry, the presence of cladding that didn’t meet local building regulations was a major cause of the fire engulfing the building. What started on the fourth floor when a malfunctioning fridge caught fire, quickly spread to higher floors with the assistance of the combustible material.

From a global perspective, the Grenfell Tower tragedy wasn’t the first incident of its type. Similar fires had occurred elsewhere, including here in Australia.

For example, the Lacrosse Tower in Melbourne’s Docklands was found by the Metropolitan Fire Brigade to have non-compliant combustible cladding following the fire in 2014. And more recently, in February this year, the 43-storey Neo200 in Spencer Street, Melbourne.

These incidents, and anecdotal concerns about the presence of non-compliant building materials of all types, forced the Australian governments to act.

A recent audit by the Victorian

WWW.DINCEL.COM.AU

From deep basement up to 60 stories, Dincel Structural Walling has achieved compliance to the full suite of NCC fire regulations.

Government, identified 500 buildings in need of rectifications to replace non-compliant cladding; and prompted it to announce a $600 million plan to address the problem.

Despite this sum, some say more needs to be spent and claim the identified buildings don’t represent the full scale of the problem. More, they say, will need to be done.

Australia, is one product that meets these requirements, having been independently tested by Warrington Fire to ISO 9705 and AS 5113/BS8414 as required by the NCC. Dincel Structural Walling has achieved compliance to both ISO 9705 as a Deemed to Satisfy solution and AS5113/BS8414 as a performance solution.

Apart from identifying and removing non-compliant product, from this point on, it is important that the problem does not become worse.

Every effort must be made to prevent the installation of more non-compliant product on new or renovated buildings.

The new test standards prescribed by the NCC in 2016, put the responsibility on designers, specifiers, engineers, builders and certifiers to ensure that a compliant product is used. Likewise, this responsibility also extends to building product manufacturers/suppliers to ensure they carry the full suite of the latest tests as required by Australia’s building code regulations. Only then, will the building industry avoid the issue of non-compliant product getting worse.

New Regulations For its part, the Australian Building Codes Board has acted to update and strengthen the National Construction Code in 2016 and 2019.

According to the new changes, many internal walls and building façade walls comprising of composite systems with linings must meet fire test requirements to ISO 9705 and/or AS 5113/BS 8414, which are full-scale tests, to demonstrate fire compliance.

Despite these new requirements being in force for quite some time, some wall systems be it for internal applications or external façade applications are still not being tested to these new requirements as per NCC regulations.

Fire compliance for Composite Wall Systems NCC regulations and standards offer a clear path of compliance for composite wall systems. Dincel Structural Walling, a permanent formwork system developed here in

Dincel’s product portfolio includes solutions to suit fire, structural, acoustic and waterproofing wall requirements.

THE NEXT LEVEL.

WINNER'S FEATURE Social snaps p54-55 In the booth p56 Major & Individual Winners: Brisbane p57 | Downs & Western p58 | Gold Coast p59 | Sunshine Coast p60 | Wide Bay Burnett p61 Central Queensland p62 | Mackay & Whitsunday p63 | North Queensland p64 | Far North Queensland p65

HOUSING & CONSTRUCTION AWARDS

54 | Master Builder

HOUSING & CONSTRUCTION AWARDS

Master Builder | 55

HOUSING & CONSTRUCTION AWARDS

Booth

56 | Master Builder

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

Brisbane Major Awards House of the Year MCD Construction

Project of the Year Multiplex Constructions Pty Ltd President’s Award Brighton Homes Queensland

Individual Awards PROJECT OF THE

YEAR

Apprentice of the Year Mark Ellis FK Gardner & Sons Pty Ltd Rising Star Chris Munro Munro Project Builders Pty Ltd Women in Building Kym Waldron Dixonres Pty Ltd

PRESIDENT'S AWARD

PROUDLY SUPPORTED BY:

Master Builder | 57

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

Downs & Western Major Awards House of the Year Nick Ruhle Homes Pty Ltd Project of the Year Northbuild Construction Qld Pty Ltd

PROJECT OF THE

YEAR

President’s Award Gordon Bourke Constructions Pty Ltd

Individual Awards Apprentice of the Year Jack Vonhoff Lavish Constructions Pty Ltd Rising Star Tom Haydock Lavish Constructions Pty Ltd

PRESIDENT'S AWARD

PROUDLY SUPPORTED BY:

58 | Master Builder

Women in Building Rebecca Sutton Hutchinson Builders

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

Gold Coast

Major Awards House of the Year Koryzma Constructions Pty Ltd Project of the Year 5Point Projects Pty Ltd

PROJECT

President’s Award Coral Homes QLD Pty Ltd

OF THE

YEAR

Individual Awards Apprentice of the Year Adam Stephan Stokes Wheeler Pty Ltd Rising Star Luke Hobbs Hobbs Building & Interiors Women in Building Katrina Koryzma Koryzma Constructions Pty Ltd

PRESIDENT'S AWARD

PROUDLY SUPPORTED BY:

Master Builder | 59

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

Sunshine Coast Major Awards House of the Year Braeden Constructions Pty Ltd Project of the Year Lend Lease Building Pty Ltd

PROJECT OF THE

YEAR

President’s Award Aspect Homes Qld Pty Ltd

Individual Awards Apprentice of the Year Galen Sek-Reid Community Solutions Group Ltd Rising Star Dominic Tyacke Qld Built Pty Ltd Women in Building Kristina Kucan B A Murphy Constructions Pty Ltd

PRESIDENT'S AWARD

PROUDLY SUPPORTED BY:

60 | Master Builder

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

Wide Bay Burnett Major Awards House of the Year Maiden Homes Pty Ltd Project of the Year Win Constructions Queensland Pty Ltd

PROJECT OF THE

President’s Award Stroud Homes Wide Bay

YEAR

Individual Awards Apprentice of the Year Chris McKenzie J R Z Homes Women in Building Emma Hamilton Vivid Home Builders Pty Limited

PRESIDENT'S AWARD

PROUDLY SUPPORTED BY:

Division of Australasia Trade Building Company Pty Ltd

Master Builder | 61

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

Central Queensland Major Awards House of the Year Day to Day Constructions Pty Ltd Project of the Year Gabrielli Constructions Pty Ltd

PROJECT OF THE

YEAR

President’s Award Chris Warren Homes Pty Ltd

Individual Awards Apprentice of the Year Gavin Hames Lea Build Pty Ltd Rising Star Boyd Hall Taboh Pty Ltd Women in Building Jill Corbett Corbett Homes Pty Ltd

PRESIDENT'S AWARD

PROUDLY SUPPORTED BY:

62 | Master Builder

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

Mackay &

Whitsunday Major Awards House of the Year Coastal Edge Constructions Pty Ltd Project of the Year Paynters Pty Ltd

PROJECT

President’s Award Brad Kirkpatrick Builder Pty Ltd

OF THE

YEAR

Individual Awards Apprentice of the Year Peter Marshall Local Building Maintenance Pty Ltd Rising Star Michael Cotter Cotter Builders Pty Ltd

PRESIDENT'S AWARD

Women in Building Jodie McDonald Hamilton Island Constructions No.1 Pty Ltd

PROUDLY SUPPORTED BY:

Master Builder | 63

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

North Queensland Major Awards House of the Year Reeves Constructions (QLD) Pty Ltd Project of the Year A Gabrielli Constructions Pty Ltd

PROJECT OF THE

YEAR

President’s Award Emporio Property Group Pty Ltd

Individual Awards Apprentice of the Year David Beresford Torgas Rising Star Paul Justin Shafer Broadscope Carpentry Services Women in Building Deni Knuth Roofguard Roof Painting PRESIDENT'S AWARD

PROUDLY SUPPORTED BY:

64 | Master Builder

HOUSING & CONSTRUCTION AWARDS

HOUSE OF THE

YEAR

Far North Queensland Major Awards House of the Year La Spina Homes Project of the Year FKG Group

PROJECT OF THE

YEAR

President’s Award KCA Constructions FNQ

Individual Awards Apprentice of the Year Sam Brayshaw MiHaven Pty Ltd Rising Star Kane Alley KCA Constructions FNQ Women in Building Annette Sommerville Prime Constructions (QLD) Pty Ltd

PRESIDENT'S AWARD

PROUDLY SUPPORTED BY:

Master Builder | 65

WHAT'S ON IBC Breakfast

Master Builders BUSSQ Golf Day

Brisbane

Mackay & Whitsunday

TUESDAY 27

FRIDAY 30

Industry Info Session

Industry Info Session

Subcontractors Forum

Industry Info Session

Commercial Builders Forum

Rockhampton

Yeppoon

Sunshine Coast

Gladstone

Gold Coast

TUESDAY 3

WEDNESDAY 4

THURSDAY 5

THURSDAY 5

FRIDAY 13

Master Builders BUSSQ Golf Day

Industry Info Session

Influencers (Women in Building)

Industry Info Session

Central Queensland

Biloela

Sunshine Coast

Emerald

FRIDAY 13

TUESDAY 17

THURSDAY 19

THURSDAY 19

AUGUST 2019

SEPTEMBER 2019

Master Builders BUSSQ Golf Day

Industry Info Session

Master Builders BUSSQ Golf Day

Bundaberg

Longreach

Cairns

FRIDAY 20

FRIDAY 20

FRIDAY 20

Commercial Builders Forum

Influencers (Women in Building)

Brisbane Christmas Smoko

Builders and subcontractors, this is your opportunity to be updated on industrial relations, workplace health and safety, and other key issues affecting the commercial sector.

Join us for our Influencers (Women in Building) workshops which are tailored specifically to the needs of women involved in the building and construction industry. Network in a relaxed environment and increase your knowledge within the industry.

This event is held annually in Brisbane in a casual setting. Its purpose is to engage members and their mates to wind down and reflect on the year that’s been, while catching up with each other, us and the industry participants.

Industry Info Session (formerly Industry Access) – Held Twice throughout the year, these events are designed to keep you informed on the latest industry developments.

Master Builders Golf Day If you’re looking for a fun day out for yourself and your team, add this to your calendar.

Master Builders Golf Days feature a day on the green networking with other Master Builders members while engaging in a little friendly competition.

Housing & Construction Awards Time to party! Come along to the Queensland Housing & Construction Awards to celebrate with peers and colleagues.

66 | Master Builder

Up-Skill Session Transitioning from a tradesperson into a business person isn't easy. And being an expert in your trade doesn't always mean you're a business natural. The good news is our UpSkill series can teach you to become a better business person.

Sub-Contractors Forum Sub-contractor, this is your opportunity to be updated on industrial relations, workplace health and safety, and other key issues affecting the commercial sector.

Master Builders Race Day Members enjoy stowing the steelcaps, going off site and getting glam for a fun day out at the races. Bring out the fascinator or don your suit, this is a day to dress up and have a punt on the horses. You can also enjoy networking on the hallowed turf. The day provides team building in a relaxed environment.

Institute of Building Consultant Information Breakfast What better way to start your day than with a informational breakfast among likeminded peers. This event is a chance for building consultants to get together and hear from the experts on best practice industry standards.

Better yet, you'll enjoy a bit to eat and drink to start your day the right way.

WHAT'S ON Influencers (Women in Building)

Master Builders BUSSQ Golf Day

Industry Info Session

Rockhampton

Sunshine Coast

Cairns

WEDNESDAY 2

FRIDAY 4

TUESDAY 8

Industry Info Session

Influencers (Women in Building)

Industry Info Session

Influencers (Women in Building)

Industry Info Session

Atherton

Townsville

Mission Beach

Gold Coast

Mackay

WEDNESDAY 9

THURSDAY 10

THURSDAY 10

FRIDAY 18

MONDAY 21

Industry Info Session

Industry Info Session

Industry Info Session

Master Builders BUSSQ Golf Day

Brisbane Central

Bowen

Brisbane South

Toowoomba

TUESDAY 22

TUESDAY 22

WEDNESDAY 23

FRIDAY 25

OCTOBER 2019

Industry Info Session

Industry Info Session

Industry Info Session

Brisbane North

Townsville

Ingham

NOVEMBER 2019

Queensland Housing & Construction Awards Brisbane

TUESDAY 29

WEDNESDAY 30

THURSDAY 31

Industry Info Session

Race Day

Influencers (Women in Building)

Industry Info Session

Up-Skill Session

Gold Coast

Townsville

Toowoomba

Maroochydore

Gold Coast

MONDAY 4

TUESDAY 5

TUESDAY 5

WEDNESDAY 6

THURSDAY 7

Industry Info Session

Industry Info Session

Industry Info Session

Industry Info Session

Industry Info Session

Gympie

Beaudesert

Charters Towers

Bundaberg

Airlie Beach

THURSDAY 7

MONDAY 11

TUESDAY 12

WEDNESDAY 13

WEDNESDAY 13

Brisbane Christmas Smoko

Industry Info Session

Commercial Builders Forum

Influencers Lunch

Industry Info Session

Brisbane

Hervey Bay

Sunshine Coast

Brisbane

Toowoomba

THURSDAY 14

THURSDAY 14

TUESDAY 19

WEDNESDAY 27

THURSDAY 28

FRIDAY 1

Disclaimer: Whilst every effort has been made to ensure the accuracy of these events, dates and regions – details are subject to change.

Please refer to the What’s on calendar on our website for the most up-to-date information at mbqld.com.au/whats-on

Master Builder | 67

WHAT'S ON

Waterproofing: Course provides 'immense benefit' COMPLETING his own waterproofing work has saved Mackay-based builder Steve O’Keeffe time, money and significantly streamlined his project timelines.

because I can physically do the work myself. I can then continue on and have my tiler come in and it’s ready to go – that’s an immense benefit,” O’Keeffe said.

O’Keeffe, owner of Alysto Construction works predominately on renovations and regularly finds himself busy with insurance work.

“We seem to be getting work all the time.

We do a lot of insurance work, a lot of it is bathrooms that have had pipes break. There’s a lot of paperwork involved and I no longer need to wait to get Form 16’s to submit invoices because I’m doing the work myself when I need it done.”

To diversify his skillset and benefit his business, O’Keeffe completed Master Builders Certificate III in Construction Waterproofing.

He said the course was a huge eye opener on exactly how jobs needed to be carried out to ensure costly defects are avoided.

With this skillset, O’Keeffe has removed the middle man and carries out his own waterproofing.

“Now I don’t have to wait to get a contractor

Brisbane-based business owner Aaron Fisher recently completed the four-day waterproofing course with the view that applied knowledge was power.

Fisher, owner of A Fisher Renovation was seeking to know what waterproofers were doing on his job sites and exactly how they should be doing it.

He said the skillset had been invaluable for his business and work opportunities.

“Having completed the course allows me to instruct people on how I want things done rather than being dictated to on how they’re going to do it – that’s the biggest part,” Fisher said.

He said the opportunity and flexibility to carry out his own waterproofing should he want to down the track was also a big attraction.

“Having my fingers in a lot of different pies really opens me up to greater work opportunities,” he said.

In just four days, you could diversify your skills too. To sign up or find out more about Master Builders Certificate III in Construction Waterproofing, call 1300 136 002.

To secure yourself and your workers a place in this vital training or for further information on which course you require, call 1300 136 002 or visit mbqld.com.au/training 68 | Master Builder

Upcoming courses

WHAT'S ON

Month

Course

Why Apply

Locations

September

Certificate III in Construction Waterproofing*

Reduce defects and provide better supervision of waterproofing work

Gold Coast & Brisbane

Estimating Essentials

Get skilled to accurately estimate materials, labour, costs and time

Brisbane

Microsoft Excel (Level 1)

Learn how to simplify business

Brisbane

Electrical Testing & Tag

Test and tag your own electrical equipment

Toowoomba & Hervey Bay

Building Contracts Workshop

Learn how to correctly complete residential building contracts

Gold Coast

Business Management for Trade Contractors*

Apply for your trade contractors licence

Rockhampton, Sunshine Coast, Brisbane & Mackay

Asbestos Awareness

Understand your legal obligations around removing non-friable asbestos

Sunshine Coast

BIF Chapter 3 Workshop

Get your head around industry payment laws

Toowoomba, Gold Coast, Sunshine Coast & Brisbane

Certificate III in Construction Waterproofing*

Reduce defects and provide better supervision of waterproofing work

Sunshine Coast

Microsoft Excel (Level 1)

Learn how to use Microsoft Excel

Gold Coast

Business Management for Trade Contractors*

Apply for your trade contractors licence

Brisbane, Sunshine Coast

Business Management for Trade Contractors* (1-day course)

Apply for your trade contractors licence

Gold Coast & Toowoomba

Building Contracts Workshop

Learn how to correctly complete residential building contracts

Brisbane

Completed Residential Building Inspectors Course

Learn how to undertake residential building inspections

Cairns & Brisbane

Electrical Testing & Tag

Test and tag your own electrical equipment

Brisbane

Silica Awareness

Ensure your employees are safe at work

Gold Coast, Brisbane, Sunshine Coast, Toowoomba, Mackay, Cairns & Townsville

Certificate III in Construction Waterproofing*

Reduce defects and provide better supervision of waterproofing work

Brisbane

Business Management for Trade Contractors*

Apply for your trade contractors licence

Brisbane, Townsville Hervey Bay, Toowoomba & Cairns

Building Contracts Workshop

Learn how to correctly complete residential building contracts

Gold Coast, Toowoomba, Sunshine Coast, Cairns, Townsville

General Safety Induction (White Card)

Your must-do construction course

Brisbane

Silica Awareness

Ensure your employees are safe at work

Brisbane, Hervey Bay, Mackay & Rockhampton

Completed Residential Building Inspector Course

Learn how to undertake residential building inspections

Brisbane, Sunshine Coast & Townsville

Electrical Testing & Tag

Test and tag your own electrical equipment

Brisbane, Cairns, Sunshine Coast, Rockhampton & Mackay

Asbestos Worker Program *

Get qualified to legally remove non-friable asbestos

Cairns

Asbestos Awareness

Understand your legal obligations around removing non-friable asbestos

Brisbane, Rockhampton & Cairns

October

November

Call us on 1300 136 002 or view our training calendar at mbqld.com.au/training

*Nationally Accredited Courses

Master Builder | 69

ADVERTISING FEATURE Advertorial

Meeting Building Obligations with Codemark Certified Systems The Codemark certified Koolwall Panel system is available in both the more

economical Raw Grooved Panel or the Premium Precoated Panel. Koolwall is available in various thicknesses staring from 40mm and to whatever thickness your project needs require. Koolwall is the Energy Smart Building Panel System that provides superior insulating properties, is light weight and fast and is installed with ease. Because Koolwall is a system the panel & accessories right thru to the Ezycoat coating system will ensure that what you are putting on your project is what is certified by the Codemark certificate. This will enable your certification process to run smoothly without any call backs at a later stage.

Koolwall is also able to satisfy up to BAL 29 and so it suitable for buildings that are within Bushfire zones.

When you Need Non-Combustible Cladding If Fire rating is what you require, then the Nasahi non-combustible cladding system is what you need. The Code Mark Certified Nasahi Cladding is an Aerated Autoclaved Concrete panel which is only 50mm thick making it light weight and suitable for use as separating fire walls, Boundary walls, external

cladding and flooring. Its excellent resistance to fire will allow it to satisfy FRL’s 90/90/90. Its is suitable for A,B & C construction types and satisfies all Class requirements.

Your Finishes are everything As one of the leaders in Architectural render and coating system manufacturers the range of EZYCOAT Render, Texture and Paint systems are ideal for beautifying and protecting the external cladding of your building projects. Ezycoat has a large range of cement modified quality controlled render systems and acrylic coloured render systems that will give your project that modern, professional finished look it deserves.

Talk to us today about all of your external cladding, fire wall and architectural coating needs, we are happy to help. Send us your plans for a free Quote.

CR135423AA

From media releases to press releases issued by government building authorities and regulators the industry is seeing the greatest overhaul of the National construction code ever to be seen within the Australian construction industry. It is for these reasons as a builder you need to be well informed on what building products conform to the building code and cover you into the future. Active Building Systems Pty. Ltd. has always prided itself as a company that supplies the building industry with tried and proven products that have conformed to required building standards by always maintaining the certifications that give its users peace of mind. Having serviced and supplied the building industry for over 30 years we know what it takes to produce and supply quality products that will perform every time. Active Building Systems are your Render & Cladding Specialists.

HR made

EASIER!

Master Builders HR Toolkit ▶ Complete HR resource ▶ 90 easy-to-use templates and documents ▶ Customise with your logo

ORDER YOURS ONLINE TODAY! Exclusive Master Builders member-only offer

▶ 12 months free updates if HR legislation changes ▶ Available electronically on USB

$ inc GST+ shipping (express post)

Visit mbqld.com.au/hrtoolkit

Master Builders office locations

Protection

against termites

BRISBANE 417 Wickham Terrace, Brisbane, Qld 4000

T: (07) 3225 6444 ask@mbqld.com.au GOLD COAST 18 Central Park Avenue, Ashmore, Qld 4214

T: (07) 5582 7100 gc@mbqld.com.au DOWNS & WESTERN 166 Hume Street, Toowoomba, Qld 4350

T: (07) 4659 4200 dw@mbqld.com.au SUNSHINE COAST Level 1, 91 King Street, Buderim, Qld 4556

T: (07) 5456 9800 ssc@mbqld.com.au WIDE BAY BURNETT 162 Boat Harbour Drive, Hervey Bay, Qld 4655

T: (07) 4303 2400 wbb@mbqld.com.au CENTRAL QUEENSLAND 35 Derby Street, Rockhampton, Qld 4700

$1 MILLION WARRANTY! The Bayer Protection Warranty covers homeowners for up to $1 million worth of termite damage, no matter how the termites enter the premises.

Find out more by visiting environmentalscience.bayer.com.au/Kordon or phone 1800 552 802 Activate your Bayer Protection Warranty now!

T: (07) 4923 1900 cq@mbqld.com.au MACKAY & WHITSUNDAY Suite 2, 40 Evans Avenue, North Mackay, Qld 4740

T: (07) 4969 4500 mw@mbqld.com.au NORTH QUEENSLAND Unit 1, 316 Sturt Street,Townsville, Qld 4810

T: (07) 4417 1800 nq@mbqld.com.au FAR NORTH QUEENSLAND 310–314 Gatton Street, Manunda, Qld 4870

Bayer CropScience Pty. Ltd., Environmental Science Australia , Level 1, 8 Redfern Road, Hawthorn East, Vic. 3123 Bayer CropScience Ltd., Environmental Science Australia, Level 1, 8 Redfern Road, Hawthorn East, Vic. 3123 Technical Enquiries:Pty. 1800 804 479 environmentalscience.bayer.com.au ® is Enquiries: a Registered of the Bayer Group © 2018 Kordon Technical 1800Trademark 804 479 environmentalscience.bayer.com.au © 2018 Kordon® is a Registered Trademark of the Bayer Group

CR132297AA

T: (07) 4042 8800 fnq@mbqld.com.au

Introducing the revolutionary

Forget leaking showers!

We’ve created a shower screen system that is simple to install and creates an outstanding, revolutionary result.

Plus — all our products are installed in a fraction of the time it takes to set up other systems.

Perfect for the renovation market as you can safely tell your client we will complete the task on schedule.

All screens stocked in 50mm increments — custom sizes available on application.

Priced individually, we also undertake custom jobs such as screens fitted straight to tiles — any odd-sized glass will be ordered immediately for your convenience.

We are also able to provide all QBCC forms relating to installation, and all our glass complies with current Australian Standards.

BENEFITS:

BEFORE

• Save time and money knowing your glass is already waiting for you.

• Fits first time every time — approximately 30-40 minutes to install per system.

• Can be recessed into slab / bed for a seamless finish.

• No old-style Hebel or brick hobs required.

• Save on bedding: flat stick tiles up to the outside of our Hob. • No drilling through tiles or waterproofing.

• Hob available up to 4.2M long.

• 1500mm x 1500mm hob can be trimmed to any size (42mm & 60mm available).

• Wall channel allows for up to 10mm Play.

• Internal guide for bedding also works as level for fall.

FOR BATHROOM: • Fix & Swing System or Fixed Panels for baths.

• Flat stick mirrors in 900, 1000, 1200, 1500 & 1800 x 900.

• Shaving Cabinets, 600, 900 and 1200.

AFTER

10mm Glass Silicone Packer External tile can be installed Weep flush with top of hob for holes seamless look or direct stick to 60mm slab to save on bedding.

Hob 1st Waterproof Membrane

Tile Glue Bedding 2nd Waterproof Membrane

Visit our website www.hsss.net.au to view an instructional video showing the ease of installation.

Call 1300 879 091 www.hsss.net.au enquiries@hsss.net.au