Master Builder magazine – April-June 2017

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Stellar customer service Have you got the edge?

WHY PROJECT BANK ACCOUNTS WON’T WORK And the solutions that will

PUTTING ON THE GLITZ 2017 Housing & Construction Awards

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Y T I LIB A R UD D E S A E R C NI Y T I V I T CUDO R P LO R T NO C ED A RG  E PO L S DN A H T P ED T SIS S A H T I W ED A RG  Y G O L O N H C E T D A O L YA P  A Queensland contractor is breaking new ground after its acquisition of the first Cat Tier 4 Final 349FL XE digger in Australia.

T N E M PIU Q E  NOI T C E T O R P E NIG N E 4 R EI T  YL L A C I T O B O R  K C A R T D ED L E W S EM A R F

If there’s a smarter way to dig more, It’s not just fuel where the machine machine uptime. with less effort, you can be pretty sure an stands out, the Tier 4 factor also makes But it isn’t just predictability in operations Australian outfit will find it. the excavator one of the greenest in that have lifted productivity. Wright Australia, and ultimately, businesses more Digwright, a bulk earthworks and civil suggests continued aftermarket support sustainable. engineer contractor, jumped at the from Caterpillar dealer Hastings Deering opportunity to improve efficiency and cut The excavator’s predictive capability was also ensures good performance. emissions with its purchase of Australia’s also a motivator for Digwright’s purchase.

“We’d worked with other dealers before first Cat Tier 4 Final 349FL XE. Built-in payload measurement means there and found the support was lacking,” Digwright director Andrew Wright explains is no over- or under-loading of trucks, Wright said. that the machine’s fuel efficiency, combined ensuring consistent cycles.

“With Hastings Deering we’ve found with its fully integrated measurement “The [Tier 4 Final 349L] excavator is continual support and availability as technology, were the key factors in his giving us more predictable outcomes, well as keeping us informed on product decision, and it’s been paying off. which is helping us not only ensure we’re updates. hitting operational milestones effectively but Driven by a Tier 4 Final C13 ACERT “They’re very proactive when it comes to engine, the machine has a power rating of is also helping us cost potential jobs as we software updates and keeping us 311kW, a maximum operating weight in the know. We’re getting a lot of of 49.3 tonnes, and a maximum dig info from them so we can keep costs D E CUD E R depth of 7660 millimetres, thanks to a down, use our machine in a better 6.9-metre reach boom.

S T SOC way, or change what we’re doing if One of the major points of operational it’s not as productive.”

EGD E L EU F  difference with other machines is There’s a reason this new piece of KNI L T CUDO R P  this excavator’s ability to provide the equipment joins Digwright’s Fleet same breakout force with less fuel E CI V R ES RH 0 0 5  of ten other Cat machines. Wright consumption and fewer emissions.

S L AV R E T N I says that although Digwright has “We’re using 18 litres per hour less a large fleet, it deals with only one than the previous models for the same person at Hastings Deering. That’s production rates,” Wright said. It’s reassuring, because the contact a good illustration of the machine’s provides knowledgeable support for ability to deliver immediate operating the company’s machinery. expense savings.

The new machine’s performance Other fuel-saving features include bucket is the final outstanding feature. either standard or economy power It cuts downtimes, allows GET changeouts can show how much we can move over modes, which allow operators to select in around half the time, and increases both specific time frames,” Wright says. engine operating speeds to match the payloads and cycles. application. Meanwhile, an automatic The predictable outcomes also flow on dlqbDigwright m/ua.mable oc.gtonireedsThe gniexcitement tsah tisivover ro 0the 72new 681purchase 0031 llaisC engine speed control adjusts RPMs to maintenance, with understandable. After all, as any young to match the operating load. An idle estimate wear on the machines more boy could confirm, getting a new digger is shutdown system also stops the engine precisely. That allows the company to plan after a pre-set idling interval. maintenance schedules which deliver more a moving moment.

VOLUME 56 NUMBER 2

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PUBLISHED BY MASTER BUILDERS QUEENSLAND 417 Wickham Terrace, Brisbane, Queensland, 4000 Phone: (07) 3225 6444 Email: ask@mbqld.com.au Web: mbqld.com.au Editor: Yvette Chapman editorial@mbqld.com.au Graphic Design: Keira Samuel keira.samuel@mbqld.com.au Advertising: Brooke Gardner NRM Custom Publishing brooke.gardner@newsregionalmedia.com.au (07) 4690 9309 or 0407 406 518 Print and Distribution: News Regional Media Master Builder is the official magazine of Master Builders Queensland. As the go-to peak industry association, Master Builders represents the interests of the building and construction industry in Queensland.

All advertising and editorial adheres to the Master Builders Advertising & Editorial Policy, found at mbqld.com.au Privacy: Master Builders Queensland has adopted the Australian Privacy Principles published by the office of the Australian Information Commissioner and operates in accordance with those principles. A copy of Master Builders privacy policy can be found at mbqld.com.au Disclaimer: Any advice or information included in the publication is given in good faith, but strictly on the understanding that neither Master Builders nor the Editor or any other person or organisation contributing to the publication are to incur any responsibility or legal liability whatsoever (including liability for negligence) should the advice or information be incorrect, incomplete, inappropriate or in any other way defective and all liability is therefore disclaimed. Articles published in this magazine do not necessarily reflect the opinions or policies of Master Builders, its officers and staff. © This publication is copyright. No part of it may be reproduced, copied, stored on a computer, published, broadcast, rewritten for broadcast or publication, or redistributed directly or indirectly in any medium without prior permission from Master Builders Queensland.

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[ 6 ] april – june 17

57 50

Contents 8-10 Opinion 12

Industry report 14 Industry voice 16 News 18-23 Customer service feature 24-29 Reports & statistics 30-31 Project Bank Accounts 32-34 Tradies corner 38-40 Building & planning 41-43 Advice & services 44-45 Employment & wages 46 Industrial relations 47-48 Workplace health & safety 50-51 Projects 52-56 Members 57-61 What’s on 62-63 Training & licensing 64 Social Scene

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Cover photo: Supplied by Front Porch Properties Photo by: Clare Sophia Photography

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Opinion

Campaign against Resolving security Project Bank Accounts of payment with Ralf Dutton, President

with Grant Galvin, CEO

Master Builders has launched an advocacy and lobbying campaign in response to the state government’s extensive advertising campaign and announcements regarding plans to introduce Project Bank Accounts (PBAs).

The state government has proposed to make it mandatory for builders and subcontractors with projects valued at more than $1 million to have a Project Bank Account (PBA). This would apply to private residential, as well as government projects.

Initially, the government took a soft approach to PBAs, but recently ramped up its campaign with an extensive advertising platform promoting the ‘benefits’ of PBAs and presenting them as a ‘silver bullet’ solution to the issue of security of payment, particularly targeting subcontractors.

The government is also proposing a trial period for PBAs from January 2018, on projects valued at $1-10 million.

Security of payment for the entire construction chain has been an ongoing, long-term policy issue for Master Builders and we have lobbied extensively for more than 15 years, consulting heavily with members and Master Builders committees on the issue.

More recently, we voiced our opposition to PBAs via a number of formal and informal avenues, including submitting our response to the Queensland Building Plan discussion paper in February 2017 and our Security of Payment response to the December 2015 Discussion Paper, submitted in March 2016. The issue formed one of our key hot topic reports in 2011 and was subject to review in 2008 via the BCIPA Review.

It’s now apparent that despite industry opposition to PBAs and extensive round table discussions explaining our position and offering recommendations and solutions, the state government will move forward and seek to adopt legislation allowing a trial of PBAs across both the residential and commercial sectors.

The exact parameters of the trial are currently unclear; however, Master Builders intends to be prepared and on the front foot and will proactively and visibly voice our opposition if the legislation is passed and the trial goes ahead.

As an industry association representing members, we must have a strong stance on this issue and attempt to achieve the best outcome for members and industry as possible.

Master Builders has teamed up with the Property Council of Australia Queensland, Queensland Major Contractors Association, and Civil Contractors Federation to launch an advertising campaign across print, radio and online media in response to the government’s plans to introduce PBAs. Our aim is to achieve high visibility among key audiences, influence the state government and opposition, and educate and inform our members on our policy position. mb

[ 8 ] april – june 17

While Master Builders is committed to working with the government and opposition to create a mutual solution, we believe PBAs are bad news for the building industry.

Ultimately, they won’t help builders or subcontractors get paid, they’ll increase costs to builders and subcontractors, and make housing and construction up to three per cent more expensive.

PBAs will also create more red tape, restrict cash flow and make payment terms longer. The government’s proposed PBA model will still rely on the builder to decide who gets paid each month and won’t result in any money ‘sitting’ in the PBA for payment to subcontractors in the event the builder becomes insolvent.

While the government hasn’t identified how this model will improve the reliability of payments to subcontractors, it’s clear its proposal only deals with the first layer of subcontractors and not subsubcontractors or suppliers. We all agree that something needs to be done to ensure fair and reliable payment for everyone – builders, subcontractors, sub-subcontractors and suppliers, but PBAs are the wrong regulatory response.

We believe there are several other solutions that will ensure all contractors are covered. In consultation with members, Master Builders has come up with a number of recommendations in response to the government’s proposed PBAs. Recommendations include increasing requirements for professional development, through to several options for insurance schemes. Any proposed scheme needs to address the root cause of delayed or non-payments. This especially relates to changing the culture of the industry, where subcontractors feel unable or unwilling, for a range of reasons, to use tools available to them via the QBCC or BCIPA. The vast majority of builders and subcontractors do the right thing in relation to security of payments, so it’s important not to create a new system that adds more complexity without addressing the causes.

Read our feature article outlining the proposed solutions on page 32.

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Opinion

Advocating on your behalf with Denita Wawn, Chief Executive Officer, Master Builders Australia I’m extremely honoured to have been appointed CEO of Master Builders Australia.

For more than 20 years, I’ve been a passionate advocate for business and the contribution that strong and profitable enterprises make to our community.

Which is why supporting your business success is our main priority. Whether it’s being your lobbyist in Federal Parliament, speaking on your behalf on 125 Standards Australia Committees and the Australian Building Codes Board (ABCB) Consultative Groups, providing economic resources and insights, or pushing back on union claims in the Fair Work Commission – Master Builders Australia is fighting your fight.

The Master Builders Board and Executive Team have been outstanding in their support for this approach and their directness in making clear the issues that matter to you as Queensland members of Master Builders.

A recent example of how Master Builders Australia supports the success of your business is in the area of company tax. Building and construction is the nation’s second largest industry – and one of the most heavily taxed. We’ve consistently called for a cut in company tax rates and strongly support the Turnbull Government’s enterprise tax plan. Master Builders Australia has lobbied particularly hard for company tax relief for small and medium businesses turning over less than $50 million.

This is a big win for 121,000 small and medium building businesses and it will support the creation of more than 8,000 new jobs each year. Overall, it will reduce the tax burden by more than $700 million for thousands of small and medium family building businesses when fully implemented. Nevertheless, the level of company tax remains too high for many companies and Master Builders Australia will continue to call for its reduction.

Housing policy is a high-profile issue and continues to be a major focus for Master Builders Australia. Our fundamental position is that only by building more new homes can we keep home ownership within reach of all Australians and we'll continue to lobby for reforms that pare back impediments to increase the housing supply.

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[ 10 ] april – june 17

But as Master Builders in Queensland and around the nation have told us, there are also cost and regulatory factors driving up house prices. One factor is that according to the Reserve Bank, the raw cost of building a new home has remained stable for nearly 60 years, while house prices have more than quadrupled. This is largely due to the costs of urban infrastructure being embedded in the price of land by state and local governments. We'll continue raising politicians’ awareness of this and similar issues.

Master Builders has also been standing up for your interests in the industrial relations space. We convened an Expert Panel on the implementation of the ABCC, the Building Code and workplace safety, which was chaired by our National Director of Industrial Relations, Shaun Schmitke. We’ve also been active in the Fair Work Commission on the so called ‘modernisation’ of our industrial awards, where our focus is on ensuring the industry isn’t hit by significant cost increases and inflexibility for employers.

The government’s review of security of payment laws in the building and construction industry has also been an important priority. Engagement with the head of the review, John Murray AM, was facilitated at Master Builders National Board.

Ensuring the success of the industry and your business also means encouraging more people with the right attitude and motivation into the industry, and making sure there are resources to equip them with the skills the industry needs. This too is a priority for us.

Finally, it’s important that you shouldn’t need to ask how Master Builders Australia is working on your behalf. Better communication will also be an important priority, including telling the story of our industry – the nation’s second largest industry, which employs one in 10 Australians and is crucial for the nation’s future.

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The conference will deliver a rewarding experience for members and an opportunity to explore the iconic tourist destination of Tasmania. I look forward to welcoming members and their partners from across Australia.

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Industry report

A regulator at heart with Dick Williams, Chair of the Queensland Building and Construction Board The Queensland Building and Construction Commission (QBCC) must operate as a strong and independent regulator in order to achieve better outcomes for the state’s building industry and its licensees.

In December last year, new appointments to the Queensland Building and Construction (QBC) Board, including myself, were announced and there was talk about who stepped up to sit at the board table.

While I may be biased, I genuinely believe that the skills mix and increased gender diversity were needed to help turn the QBCC into a strong and contemporary regulator for the construction sector.

For those of you who don’t know much about me, my day job for the past six years has been as the Company Secretary of Future Skills Limited. I’m also a licensed electrician and a former director of Energy Super.

As an electrician, being part of a strong and regulated industry isn’t new to me, and it’s an environment I’m very comfortable in. I would even go as far as declaring myself a regulator at heart. It’s safe to say that I’m in favour of taking the guesswork out of compliance.

The QBCC must be unashamed when it comes to flexing its regulatory muscle. Since July 2016, the QBCC has attended more than 900 building sites and interviewed more than 3,000 individuals in relation to their licensing status. As a result, 51 individuals were investigated for suspected unlicensed contracting and 13 builders were found to have engaged unlicensed contractors to perform building work. Over the next 12 months, this inspection rate will double.

Keep in mind, proactive audits are only one tool in our regulatory toolbox. Being a strong regulator involves knowing what regulatory tool is right for any given situation. It may be that a public warning is required, a court-ordered injunction is applied for, or a matter proceeds to prosecution in an effort to deter unscrupulous individuals from operating in our industry. The QBCC shouldn’t be afraid to test the law and prosecute complex cases.

Furthermore, licensees should consider themselves as being put

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[ 12 ] april – june 17

on notice. The QBCC is determined to rid the building industry of unscrupulous operators and, in some cases, it may include those who are licensed.

The QBC Board is in the process of seeking to equip the state’s building regulator with a range of new powers in relation to Minimum Financial Requirements (MFR). These new powers will greatly assist the QBCC in driving individuals out of the building industry who don't play by the rules, regardless of whether they’re current licence holders or not.

Rest assured, this is part of a deliberate strategy to reassert the QBCC’s role as that of an impartial industry regulator. It’s important that the organisation doesn’t rest on its laurels or blur the lines in dealings with industry players.

The QBCC must get back to the business of regulating the industry and protecting the interests of hard-working licensees who do the right thing. While the new strategic vision that has been set down for the organisation may be ambitious, it’s also necessary.

Data intelligence will drive strategic business decisions and inform management of risks. It’s already being used to identify the most common types of building work performed by unlicensed operators and in the development of new educational programs to be delivered by the QBCC. Moving forward, the QBCC will treat everyone with respect, and apply policies and regulatory obligations consistently and without favour.

Let the message be clear, the old days, ways and methods are gone.

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Industry voice

Regulation and more regulation with Corlia Roos, Director – Construction Policy Recent regulatory changes, and ongoing government reviews that may bring about new legislation, are having a significant impact on the industry.

Contractors and subcontractors who work on federally funded projects are grappling with the requirements of the new 2016 Building Code and the re-established ABCC. In addition, significant policy changes to the temporary foreign worker visa program (the old 457 visas) were announced in April and will require employers who utilise temporary foreign labour to implement changes by the year’s end.

In December 2016, the Queensland Government launched proposals to affect wholesale changes to payment mechanisms in the industry, including the introduction of Project Bank Accounts on private and public projects valued at over $1 million.

This will be a world-first intervention by a western, capitalist government in the private commercial arrangements between businesses. Project Bank Accounts are bad law as they won’t work in practice and can’t achieve what the government is promising – plus, they come at a great cost to industry.

Unfortunately, the regulatory onslaught doesn’t end there. In March 2017, the Queensland Government invited comments by 2023 on a proposed policy for the mandatory implementation of Building Information Management on all state government-funded projects, regardless of the size of the project. Although we welcome a push towards greater uptake of technology driven innovation and the value that can bring to our industry, we know this will be the next big mountain for the industry to climb. We’d like to see the Queensland Government committed to helping the industry adapt to this change.

In April 2017, the government announced a comprehensive review of the compliance and enforcement framework of Workplace Health and Safety Queensland. The review is being undertaken by Mr Tim Lyons, ex-deputy secretary of the ACTU, and covers proposals including the introduction of a new offense of gross negligence causing death and the referral of safety disputes to the Queensland Industrial Relations Commission. The government gave industry 12 business days to respond to a 104-page discussion paper, before Mr Lyons will make his recommendations to Minister Grace Grace at the end of June 2017.

The regulatory burden on the industry is significant, and every new government policy costs our members time and money to implement, often with limited direct benefit. We’ll therefore continue to challenge governments to show the net benefit to industry every time they feel the urge for more regulation. mb

[ 14 ] april – june 17

Budget measures to drive construction activity with Paul Bidwell, Deputy CEO The Treasurer is busily penning the State Budget for 2017-18, which he will deliver on 13 June.

To drive activity in the residential and commercial construction sectors we’ve focused on three areas in the Budget: increasing infrastructure spending, revisiting transfer duty, and retaining the boost to the first home-owners grant.

We believe these measures will increase demand for new construction, creating a wave of investment and jobs.

There's no doubt our industry is facing challenges. Beyond the current pipeline of work, future demand is unclear. In Queensland's south east, building approvals are trending down and many regions continue to struggle. The non-residential sector remains flat and unable to recover.

Cutbacks to the government’s building capital program have significantly hampered the commercial construction sector over time.

Non-residential building work completed by the public sector in 2016 is sitting at a near record low of $1 billion – a major drop from the $4.2 billion peak recorded in the 12 months to March 2011. The 2016-17 capital budget of $10.7 billion is one of the lowest the state has seen in years. Investment is not coming from the private sector either, with the Queensland Major Projects Pipeline report showing that in 2016-17, major project activity fell to $4.9 billion – the lowest level since 2009-10.

In addition to finding more funding for building projects, the government needs to ensure that the money allocated in its 2017-18 capital budget is spent. The 2016-17 Capital Statement reports a 19 per cent underspend on the previous year's budget – this is nearly $2 billion.

Another financial lever the state government has is the level of transfer duty. Transfer duties discourage the turnover of housing, distort choices between renting and buying, and disincentivise the ageing population to downsize. We believe changes are necessary to lower this burden and refocus housing demand.

For a typical house and land package, a builder buys the land, paying transfer duty on the purchase price. When the builder’s customer purchases the completed house and land package they again pay transfer duty, this time on the combined cost of the house and land.

This double-dip in stamp duty costs an additional $16,000 on an average $500,000 project. We’ve asked the Treasurer to end this arrangement for new residential developments.

The boost in the Queensland First Home Owners’ Grant to $20,000 has been an important measure in bringing first home owners into the market. It’s important to have an end date to encourage action, but we believe that ending the program this financial year is premature.

Housing demand is only beginning to shift in favour of owner occupiers.

We believe that more first home owners can be encouraged to consider a new build.

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News

Get your hands on the new Commercial Building Contract Master Builders recently released a new Commercial Building Contract (CBC) superseding the LSC2 and incorporating the latest industry and legislative changes.

The new-look contract is now easier to understand with obligations on both parties set out using simpler language and a clearer format.

It also aligns with the layout of the current Residential Building Contract, so you can access a standardised suite of useful resources to fortify your business against risk and liability.

Master Builders Connect reveals new plans

Some important changes include: ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

‘ Owner’ is now referred to as ‘principal’ C ontract price is GST exclusive O ptions now included for a principal’s agent and delay costs N o date for commencement, only a date for practical completion D eposit is now an option One margin applies to all circumstances, for example variations, EOTs, PC or PS items C ontractor may at any time elect to replace bank guarantees with cash retention U pdated insurance obligations C hanges to timeframes for EOT claims and notice requirements for practical completion S ite possession is now handed over on practical completion L iquidated damages can be limited C learer reference dates, including on termination of contract Variations must be agreed in writing before work is undertaken E mail communication is now acceptable I ncludes a limitation on liability U nfixed and demolished materials are now the property of the contractor unless noted otherwise.

The brand new Master Builders Connect super-charged mobile phone and data-only plans have just landed, offering some of the best value around – with great savings and huge bonuses.

Choose from eight new plans; four phone and four data-only.

Plans such as Turbo, Nitro, Supercharge and Octane have been named this way to reflect the high performance and huge data allowances that are hallmarks of the new plans.

All our plans are backed by a local help desk to give you reliable service you can count on. Plus, we’ve extended the hours of help desk operation as we know business owners like yourself often need to work around the clock.

Now for the first time, we’re also giving you flexibility to BYO handset or device so you're not paying for extras you don’t need.

Speaking of extras, we’ve got plenty of those too: ○ Bonus universal power banks are offered on some plans so you can stay connected on the go

You can purchase hardcopies of the new CBC for $30 (incl GST) either online from Master Builders eShop or drop into your local Master Builders office to purchase and pick up a hardcopy.

○ Master Builders Connect Travel Pass helps you keep your business ticking along even when you’re on holidays

The new CBC is also available electronically in Master Builders eDocs system for six credits. If you want to sign up for eDocs or purchase through the eShop go to mbqld.com.au

○ T elstra’s FairPlay policy gives you added confidence that you won’t receive any nasty surprises, as long as you adhere to reasonable use.

Got a question about the new CBC? Contact Master Builders Contracts team on (07) 3225 6426 or contracts@mbqld.com.au

Find a plan to cater for your individual needs at mbconnect.com.au

New foreign worker visa rules Changes to the temporary skilled migration program were announced this April by the Australian Government, including abolishment of the 457 visa program for skilled migrants. Workers currently employed under the 457 visa program will continue on that program.

The majority of skills/occupations in building and construction will be able to apply for the new types of visas replacing the 457 visa class. If your business currently sponsors skilled migrants as part of your employment strategy, it's important you understand the changes moving forward.

Read more about the new visa, including an explanation of transitionary arrangements for current 457 visa holders mb

[ 16 ] april – june 17

and applicants on the Department of Immigration and Border Protection’s website at border.gov.au/Trav/Work/457-abolition-replacement

You can contact Master Builders Workplace Relations team on (07) 3225 6407 to discuss your specific situation with one of our employment and wages experts.

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• Rubber dust and waterproof seals • Gas struts on all doors • Handles with key locks • One piece piano hinging for better strength

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Customer service feature

I’ll have what she’s having

Who we sampled

Female (62%) / Male (38%)

With so many contractors vying for the same jobs, competition is fierce. Whether you're a builder or tradie, it’s more important than ever to stand out from the crowd by understanding what a consumer wants and finding ways that you can deliver their desired experience.

Professionalism and reliable customer service are imperatives for swaying prospective customers and satisfying existing ones. If you think customer service is limited to your interactions with them, think again. Customer service begins right from the get-go; when advertising and pitching your business, through to completing a quality job and getting paid for it.

More than half of the respondents (52%) were aged 56 years or over, and only 2% were aged under 25 years.

Have you ever asked yourself, ‘What’s important to a consumer when they make their decision about which builder or tradesperson to choose?’

Everyone in the industry seems to have an opinion, but Master Builders went direct to the source – surveying hundreds of consumers face-to-face and online throughout Queensland to find out the answer, as part of our Footprints Member Research project conducted in late 2016.

Now we want to share those valuable insights with you, so you can harness the power to put your best foot forward, build your customer base and deliver good old-fashioned customer service that your mama would be proud of.

The household income of those surveyed varied greatly across different income bands. 21% of respondents had an income of $40,000 or less, 13% had an income of $80,001-$100,000 and 5% had an income of more than $150,000.

You want what?

Our research findings indicated that consumers want professionalism, with a builder’s or tradesperson’s credentials and reputation ranking as a critical factor in deciding whether to use their services.

Consumers also placed great importance on the level of detail supplied in a quote, more so than seeking the cheapest quote – preferring it be broken down into easy to understand components.

In addition, being able to view real examples of a builder’s work was highly desirable, as was positive word of mouth about the business – which is pretty much a no-brainer right?

All respondents (100%) said they were either currently building or renovating or planned to do so within the next six months, and that they planned to use a builder or tradesperson to do most of the work.

Over the following pages, we’ll share some practical strategies on how to win over customers and automate your business to operate more efficiently. We’ll discuss how to make your contracts watertight to avoid any fallout or disputes, and look at five behaviours that constitute poor customer service.

Finally, we include a case study on Front Porch Properties, with owner, Rachael Turner giving us her tips on how she’s built a booming building business.

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[ 18 ] april – june 17

All respondents (100%) said they were involved in the decision making process of who to hire.

Customer service feature

Bowling customers over; wanna play?

Being a successful business essentially comes down to the service you provide, quality craftsmanship and commonsense. Here are some strategies that can help you win over customers and build your client base, yet they’re so simple they often get overlooked.

People talk

Show & Tell

Get people talking about your business for the right reasons and you can grow your business through word-of-mouth referrals.

Satisfied customers are usually happy ones – and when people are happy their enthusiasm can be infectious. Which is why people are one of the best forms of free promotion for your business.

While you can talk at great length about your amazing work, seeing is often believing. A picture can tell a thousand words, so it’s good practice to arrange professional photos of your best jobs and showcase them on your website and social media pages. It gives your business a professional image and can really pique the interest of a potential customer.

Consumers often take great comfort in knowing that a business comes recommended as they trust what their friends, colleagues or relatives have to say. You won’t have to work as hard to gain their trust, but you’ll still have to work hard to keep it. As a minimum, you need to meet their expectations and stay true to your word.

But, if you really want to stand apart from competitors – go the extra mile and add value into every interaction with them. Offer a tailored service that caters to their individual needs, not just a one-size-fits-all solution.

You can also use the professional photos to enter our annual Housing & Construction Awards program, which is another great way to gain public recognition and esteem.

Category winners receive a plaque to promote their win to prospective customers, plus they receive unrivalled media coverage across a range of advertising platforms.

However, beware the other side of the coin.

An unhappy customer can be detrimental to your business and damage your reputation or put your credibility under scrutiny. Social media is a powerful tool for disgruntled customers to spread negative publicity in the public arena. Don’t give them a reason to vent!

Overpromising and under-delivering damages trust, so don’t set unrealistic expectations you can’t meet. If you promise a quick turnaround with quotes, you need to deliver this. If your customer arranges time off work to meet you on a job, don’t keep them waiting.

Some situations are unavoidable, but it’s important you don't spread yourself too thin – and communicate early on if you think you’ll be late. It’s better to do five jobs well, than 10 jobs poorly as it could mean the difference between five referral jobs next year versus scratching to find new clients to replace the ones you lost.

If you need help navigating a tricky building issue or a contract obligation, contact one of our in-house experts on 1300 30 50 10 for advice and support.

Other ways to use your online presence to its full potential is to include customer testimonials. Get satisfied customers to tell you why they loved your work and ask if you can quote them online. Prospective clients like to read what third parties have to say when it comes to your business – because it’s more impartial than you singing your own praises.

Go find Registering for our Find a Master Builder search is a must. Why? Because it’s one of the most visited areas of our website, used by thousands of consumers every year in search of a reputable builder or tradie.

The search feature is multi-functional, enabling you to register the type of work you perform, add images of jobs you’ve worked on, and link to your own social media pages and website – which improves your Google ranking so that your business has higher priority in search results.

To register, go to mbqld.com.au and log into the Member Login area.

If you’re having trouble registering, call us on 1300 30 50 10 and we can help.

I see you Unless you’ve already established a solid customer base it’s important to advertise your business, because how else will potential customers know you exist?

Advertising can be costly, so the trick is to put yourself in front of the right audience.

If you’re a digitally savvy business you may prefer to advertise through online mediums, such as digital publications, blogs, social media channels and, of course, your stellar website.

If you’re a more traditional business or your customers are based in local, tight-knit communities, print mediums might be better suited, such as regional newspapers or local bulletin boards.

Build Source is Master Builders annual business directory targeting more than 8,500 members. Published in July, the directory includes information on building materials, suppliers and services – helping builders and trade contractors locate the right product, information resource or expertise to get the job done.

Members are entitled to some great advertising rates in Build Source, The Courier-Mail, Quest Newspapers, and a number of other publications.

Visit our website at mbqld.com.au for more information. april – june 17 [ 19 ]

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Customer service feature

Marrying the quote and contract Contracts are a necessary part of any business agreement – and they go hand-in-hand with the quote, once you get accepted to do a job. What many business owners fail to do is to carry the terms of the quote through to the contract to ensure the agreement is watertight. The danger in this is that any communication you have with your customer (or documents you give them, such as a quote) before signing the contract, are unlikely to be considered part of the contract.

Here’s how it works When a contractor or subcontractor prepares an initial quote for their customer it often specifies various inclusions or exclusions. However, when the written contract is prepared, although it will set out

Quotes

the terms of the contract and the agreed price, it often won’t refer to or attach the initial quote, including the assumptions the quote was based on. As the project progresses, arguments invariably arise as to whether or not the initial quote forms part of the actual contract.

To ensure that your quote and any inclusions and exclusions applying to price are considered part of the contract, it’s important to reference the initial quote in your contract. Also document any important discussions or communications you’ve had about the scope of works or terms of the agreement. You can do this by adding a special condition in your contract and attaching copies of relevant documents as an appendix to the contract. You’ve taken the time to set the items out appropriately in your quote, so don’t lose the right to rely on that document simply by not including it in the contract itself.

invoices

cash

Efficient and professional service is high on the list of wants for the average customer when enlisting a builder or contractor. If you’re too slow in supplying a quote or returning a call, you could easily miss out on a lucrative opportunity.

The same also applies once you’ve been accepted to do work or have completed a job.

Timely service delivery is essential in projecting a professional image for your business and building a trusted reputation. Not only does it improve your chances of converting a first-time customer into repeat business, it can also help to combat cash flow issues.

William Buck is a business advisory firm helping business owners implement effective systems that aid the running of their building and construction businesses. We recently caught up with Director – Business Advisory, Paul Copeland to discuss ways you can work smarter and more efficiently.

Entire agreement clause Often a contract will contain an ‘entire agreement’ clause stipulating that all obligations on the parties are set out in the actual contract. Therefore, any discussions or documents that aren’t noted in the contract are unlikely to apply. It’s only when the terms of a contract are ambiguous that prior documents may sometimes be used to clarify the terms of the agreement.

Disputes of this nature can strain the relationship between you and your customer and result in non-payment or leave you without a legal leg to stand on. If you want to avoid these scenarios, take the necessary steps to marry your quote and contract together.

eShop and eDocs Master Builders offers exclusive access to contracts and business templates that make running your business easier and protect you.

Our wide range covers everything from Residential Building Contracts and supporting documents, through to Commercial Contracts and Subcontracts, so there’s something for every situation.

Get electronic copies by signing up for Master Builders eDocs or order hardcopies through our eShop at mbqld.com.au. Alternatively, you can purchase hardcopies from our head office in Brisbane or our regional offices.

If you need help, please call us on 1300 30 50 10.

“If you prepare your quotes promptly, you’re more likely to get the job. And, the sooner you can issue an invoice, the faster you’re likely to get paid. These are simple business concepts, but for various reasons they often fall by the wayside,” says Paul.

“Using online quoting and invoicing in Xero is a simple software solution that can help to accelerate your cash flow.”

“As a consumer, I’ve witnessed all too often quoting and invoicing practices that make me wonder how some businesses manage to survive. I’ve even encountered situations where businesses have forgotten to invoice me altogether.

Did you know that all MasterBuilders members are entitled to a free financial consultation with a representative at William Buck?

“Having a streamlined quoting and invoicing process is vitally important. A cloud-based accounting program, such as Xero, enables you to send your customer an online quote from any mobile device. The customer will receive an email containing a link to your online quote, and they can either accept or decline it or send you a comment. Xero also allows you to see whether your client has viewed the quote, so you can follow up accordingly.

“When your quote is accepted, the work can begin. Then, once you complete the job, you can send the customer an invoice that they can easily pay online. mb

[ 20 ] april – june 17

For more information about Xero or to book your free consultation, contact Paul Copeland on (07) 3229 5100 or email paul.copeland@williambuck.com

Customer service feature

Thou Shalt Not...

Customers – they are the backbone of any business. If you treat your customers well, they’ll keep coming back for more, and your brand will endure. Yet so many businesses offer bad customer service. So what are they doing wrong? And how can they improve?

1.

Misrepresent or fail to deliver what was promised

It’s important to manage customer expectations. You don’t want customers thinking you can deliver the Taj Mahal when you’re only set up to build carports.

Document all agreements in writing. Use a Master Builders contract and ask the customer to sign it before you begin any work.

3.

Forget that the customer is always right

Trying to win an argument with a customer, not listening, or not showing empathy are also high on the list of customer service don’ts.

If you’ve managed expectations from the start, then problems shouldn’t escalate. However, if you do find yourself with a problem on your hands, be prepared to compromise and action what needs to be fixed. This is all part of taking ownership and pride in the work that you’re doing.

In the contract you can agree on the terms of what you’re going to build, how you’re going to build it, and in what timeframe it will be delivered. This also applies to any variations or changes of mind that the customer may have – write it down and get the customer to agree to it. This is the best way to keep customers on side and avoid conflict. Document any variations that will alter the timeframe for delivery and ensure your customer understands this.

Providing it’s not against legislation, be prepared to be flexible and work with the customer to produce an outcome everyone is satisfied with.

It’s important to maintain good communication throughout the process – talk to your customers. Don’t automatically assume that your customer understands everything you tell them. Keep them informed – when they don’t know what’s going on they can start to panic. For instance, if you cannot meet a deadline it’s important to give the reasons why.

4.

Have open and honest discussions about what can and can’t be done.

A non-building professional won’t understand many of the intricacies of building so try to use non-trade speak.

Having some examples of previous work in the form of testimonials or photos that show the value and quality of your work will also help manage expectations.

2.

Be rude, condescending or bullying

As the old adage goes, treat others as you’d like to be treated.

For every bad experience, a person will on average, tell 10 other people.

If you start developing a reputation for being difficult, your reputation will hinge on that, and a bad reputation is hard to shake.

So remember to be polite at all times – it’s not worth losing customers over.

If you do have a dispute with a customer, remember we're here to offer help and advice, so contact us on 1300 30 50 10.

Pass the buck

The customer wants to know that you understand their problem and that it will be resolved. If they hired you for a job, they don’t want to hear how somebody else stuffed up. Take responsibility and fix the problem or, at the very least, ensure the person responsible fixes the problem.

5.

Be slow in responding or not respond

Make yourself available to clients. And if you’re not available, advise them when you will be available. If you promise to return a call at 4pm when you down tools, then do so.

Hiding from problems won’t fix them, it will only make customers feel ignored and angry.

Use checklists or reminders to help you keep on track.

april – june 17 [ 21 ]

mb

Feature

Game changer Front Porch Properties has secured a solid footing in the industry, attracted a thriving clientele, and achieved phenomenal exposure in a little over four years. It’s a known fact that many building companies go bust within the first few years, but it’s much to the contrary for this Brisbane-based, boutique building business.

With owner, Rachael Turner at the helm, the success of the business has been bolstered by an innovative business model and the desire to meet consumer demand. And the proof is evident, with Rachael’s award-winning homes regularly splashed across the glossy pages of magazines like Home Beautiful and Inside Out. Front Porch Properties specialises in Classic-style and Americaninspired homes and renovations.

“While my homes share many similar traits to the traditional Queenslander, I tend to ditch colonial and federation references and stick with cleaner lines and less fussy details to give a sleeker, more sophisticated look,” says Rachael.

The demand for these types of homes isn’t just limited to their aesthetic appeal. It’s their ability to cater to the Queensland lifestyle, support sustainability and integrate effortlessly with existing streetscapes of quintessential Queenslanders that makes them popular.

Rachael believes that the key to success in the industry is to find your niche and nail it.

“Pick your specialty area and master the relevant skills, instead of taking a diluted approach to cater for all tastes. If prospective customers know you have honed your skills, they’ll seek out your expertise and the jobs will flow.”

While many builders bring to their business an extensive background on the tools and years of technical experience, Rachael has brought to the fore the valuable entrepreneurial skills she acquired in her earlier days.

“Before I got into construction, I trained at the Queensland Conservatorium of Music as a classical pianist and then ran a music school for 10 years. The business skills I developed then have been exceptionally relevant today.”

Another key to Rachael’s success is her propensity to manage time wisely, so she can focus on working on the business instead of in the business.

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[ 22 ] april – june 17

“Front Porch properties expanded rapidly, which meant I had to learn to delegate more effectively so I could concentrate on tasks that add real value to my business, rather than just getting caught up in the day-to-day. It’s important to be proactive rather than reactive – so that you can run your day, rather than your day running you.”

Rachael also charges prospective customers from the outset as she believes it filters out time wasters who are merely ‘researching’, from those who have sought you out specifically to do the work.

“I charge for consultations to weed out the tyre kickers and freeples (people who want to pick your brain for free). If someone pays you for your time, you know they’re more serious about engaging your services.”

Front Porch Properties is a full-service business that supports customers throughout their entire journey, not just part of it. Keeping all services, from design through to construction, in-house ensures communications aren’t lost in translation from business to business – affording the customer greater peace-of-mind and more convenience.

“I believe prioritising your customer is one of the most important things you can do. Our industry has a pretty bad reputation as there are so many horror stories out there. That’s not the experience I want my customers to have, so I strive for excellence with each job I undertake and put the customer first, every time. In my experience, this is key.”

Rachael also suggests it’s important to establish a budget upfront as customers generally want honesty and total transparency right from the get-go.

“As quickly as possible in the early stages, it’s important to establish a cost estimate based on what the customer wants. This saves them from getting too invested early on, only to later realise they can’t afford what they want. It also gives us a chance to make modifications early in the process and ensure everyone is on the same page.”

Rachael’s husband, Simon, works for Front Porch Properties one day a fortnight to stay on top of the business’ financial position – which is vitally important for any small business. In addition, Rachael has an accountant who she calls on almost every week.

“Having this kind of help is invaluable to me. The financial running of a construction company is unlike any other business. I can understand why so many builders go bust! Expert help is crucial in helping me understand our work in progress (WIP) and assess where the business is actually sitting. Money that’s sitting in your bank account isn’t an accurate indication of the health of the business, because it could be tied to expenses for jobs you’ve got on the books.”

april – june 17 [ 23 ]

mb

X Reports & statistics

At a glance

Queensland employment seasonally adjusted 80,000

2400 2380

60,000

2360

40,000

000s

2340

Queensland’s economy struggles to create new jobs.

Unemployment has remained stubbornly above six per cent and there are fewer full-time jobs than there were a year ago.

2320

20,000

2300

0

2280 2260

-20,000

2240

-40,000

2220

-60,000

Total jobs 12 month loss/gain (RHS)

Employment growth is very mixed across the regions.

Construction Health care & social assistance Public administration & safety Manufacturing Professional, scientific & tech services Retail trade Educationn & training Transport, postal and warehousing Accomodation & food services Other services Mining Administrative and support services Wholesale trade Financial & insurance services Agriculture, forestry & fishing Rental, hiring & real estate services Information media & telecommunications Electricity, gas, water & waste services Arts & recreation services

6.9

3.9

3.4

3.1

3.3

1.6

2

-4 -6 -7.1 -8.1

-10 -12

-10.6 Greater Brisbane

Gold Coast

Sunshine Coast

Darling Downs & SW Qld

Wide Bay Burnett

Central Qld

Mackay & Whitsunday

North Qld

Queensland construction jobs are returning after a downturn in resource sector work.

Feb 17

Sep 16

Apr 16

72.8 69.6 55.0 51.1 49.6 47.3 41.9 32.5 29.2 28.5 23.0 20

40

60

80

100 120 000s

140

160

180

200

Total construction employment Queensland (original)

30

300 280

20

Feb 17 - 225.8

260

10

240 220

000's

0 -10

200 180

Construction

160

-20

10 year average

140

-30

Aug 16

May 15

Feb 14

Nov 12

Aug 11

May 10

Feb 09

Nov 07

Aug 06

May 05

Nov 02

100 Aug 01

Feb 17

Jun 16

Oct 16

Feb 16

Jun 15

Oct 15

Feb 15

Jun 14

Oct 14

Feb 14

Jun 13

Oct 13

Feb 13

Jun 12

Oct 12

Feb 12

Jun 11

Oct 11

Feb 11

120 May 00

000s

119.0 103.3 98.5

Total construction employment levels are sitting on the 10-year average. The challenge will be to keep these jobs as the record demand for new units wanes.

Total construction jobs 12 month loss/gain

-40

193.9 169.5 151.0 144.5 133.3

0

Far North Qld

Feb 04

000s

0 -2

-8

Nov 15

Full-time employed persons in Queensland by industry (original)

6 4

Total persons employed (LHS)

The construction sector remains the state’s number one provider of full-time jobs.

12 month change in total employment by region 8

Jun 15

Jan 15

Aug 14

Mar 14

Oct 13

May 13

Dec 12

Jul 12

Feb 12

Sep 11

2200

Source: Master Builders & ABS

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[ 24 ] april – june 17

Photo Credits: Doma Group - The Pier Kingston - Canberra; Morris Property Group - Mayfair - Canberra

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Reports & statistics

Survey of industry conditions

Latest results

Things are looking up for the Queensland economy and building industry, with business confidence improving during the past year in the latest Master Builders survey.

Master Builders Survey of Industry Conditions looked at results from April 2016 to March 2017 and found that the majority of respondents now regard the economic outlook as stable (52%), while 39 per cent say it’s getting stronger.

Employment levels also strengthened, returning to positive territory, while apprenticeship levels were stable. There was some improvement in finding key staff, with fewer respondents reporting difficulty.

For the majority of respondents in the residential sector, conditions stabilised during the past year. In the non-residential sector they improved off a lower base.

Low levels of demand and labour costs continued as the most significant constraint on business growth. Lack of housing affordability was also cited as negatively impacting new housing demand.

The percentage of respondents who regard conditions as stronger has increased. Even more telling is the significant decline in the percentage of people who regard conditions as weaker compared to the previous year. These results are expected to continue into 2018.

The Survey of Industry Conditions is one of the best ways to gauge specific industry expectations and business performance in all regions across Queensland.

Work in Progress 29%

Stronger 38%

Queensland building industry outlook

Same Weaker

33%

25%

25%

Average contract price Stronger

2010

2011

2012

2013

Building industry outlook

2014

2015

2016

Same

2017

Index midpoint

50%

Weaker

Source: Master Builders & ABS

Other findings

Regional summary

The level of business activity improved markedly, with more respondents (39%) reporting stronger levels of work in progress and fewer (29%) reporting weaker levels. Businesses are also confident in the future, with nearly all respondents (91%) expecting the situation to improve or at least remain stable.

Queensland’s south east has been the real standout performer of 2016. Greater Brisbane, the Gold Coast and Sunshine Coast all enjoyed a strong year. Looking forward, the outlook is expected to moderate in 2017, but remain positive.

Average contract prices also strengthened. Fifty per cent of respondents saw prices hold steady for the quarter and there was a significant increase in those who reported stronger prices (up to 25%).

Of the regions, Downs & Western and Wide Bay Burnett have been quietly ticking along with positive, yet modest results. They are expected to continue in this way, without the large swings experienced by the other regions.

Turnover and profitability significantly improved, moving to a record high. Forty-four per cent of respondents now think turnover is stronger and 34 per cent think profitability is stronger.

Far North Queensland has experienced some strong results, while other parts of the industry struggle, and on the whole it has a very positive outlook for the future.

There was an increase in the proportion of respondents reporting higher material costs – up to 50 per cent of respondents. And, while average wages increased for a significant proportion of respondents (up to 37%), they remained unchanged for the largest proportion (49%).

After what has been a tough few years, the resource regions of Central Queensland, Mackay & Whitsunday and North Queensland are finally beginning to advance. Improvements have been off a very low base so they're still operating well within negative territory.

For many respondents, the worst is behind them and they’re very confident about the future. april – june 17 [ 27 ]

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X Reports & statistics

Mackay & Whitsunday The Mackay & Whitsunday region stretches north from Bowen, west to the mining and cattle country of Moranbah and Clermont, and east to the fantastic Whitsunday islands. This region of tropical Queensland is known throughout the world as the gateway to the Great Barrier Reef and is comprised of 74 tropical islands dotted throughout the Whitsundays.

One of its spectacular natural wonders, White Haven Beach, is a must-see for all tourists.

The Clark Range has some of the oldest rainforests in Australia, while Eungella National Park has magnificent platypus-viewing facilities.

Sugar cane, mining, cattle and grain are the cornerstones of Mackay’s economy, along with tourism and construction.

$2,025 Median mortgage repayment per month mb

[ 28 ] april – june 17

$320,000

$411,000

$36,886

Median dwelling price

Median new house price

Median personal income per year

X

We had some of the highest building numbers on record during the increased mining activity, and then a sharp decline for a period.

Mackay Regional Council has provided some incentives for development and the result of this has been very encouraging. Commercial development regionally is very heartening with numerous developments already underway or very close to turning soil.

Malcolm Hull Master Builders Regional Manager, Mackay & Whitsunday

Residential figures have dropped from previous years but with a renewed amount of positivity are slowly heading in the right direction once again.

Cr Greg Williamson Mayor, Mackay Regional Council There is no doubt economic conditions in our region have been tough in recent years, especially in construction. Mackay Regional Council decided to tackle the necessary economic adjustment proactively. We accepted the ‘new norm’ and acknowledged that we had a key role to play in helping the region navigate the changed economic landscape.

$94,936 Median family income per year

This approach has paid dividends, helping create investment and jobs in our region, and we’re now seeing a lift in confidence as the economic outlook improves.

We have several stimulus initiatives we believe are working well.

Council’s Better Community Building Fund provided $3 million in project funding for community and not-for-profit community groups in 2015-16. Another $2 million is being provided this financial year with 21 projects, most involving construction.

Our recently adopted Facilitating Development Policy provides concessions to developers covering discounts on infrastructure charges in an unashamed attempt to stimulate construction projects.

The take-up has exceeded our expectations to date.

After nine months of work we finalised a single planning scheme for the region in February, and are now waiting on state government sign-off. The Mackay Region Planning Scheme replaces three schemes in place since before amalgamation in 2008, and it simplifies the approvals process for developers and investors.

Cyclone Debbie recently visited the Mackay & Whitsunday region, leaving behind a trail of destruction, mostly in the Whitsunday area.

It will take many months or possibly longer to repair, and the flooding associated with the weather event has also damaged many residential properties in the greater region.

Local builders, trades and suppliers have rallied together and are working very hard to rebuild and repair damaged properties.

There has been a clear message to use local contractors and so far we’ve had a great deal of success in keeping the work and economic benefits within the region.

The Mackay & Whitsunday region has a positive future and the construction industry will play a huge part in its recovery. We’re looking forward to continued growth and prosperity.

Working closely with Whitsunday and Isaac Regional Councils, we've been instrumental in establishing a new economic development body – the Greater Whitsunday Alliance (GW3), whose role it is to attract investment and development in the region.

Construction of the $20 million Mackay Regional Sports Precinct, a joint project between the federal government, MRC and CQ University will start later this year. As will the Mackay Ring Road and Walkerston By-pass project – a combined federal and state initiative that will be the biggest infrastructure project ever in our region’s history.

Council will also spend $11.5 million of Works for Queensland money by November on a large number of projects that will have a significant trickle-down effect for local subbies and suppliers.

And, to ensure we have something to look forward to, our Events and Conference Attraction Fund continues to plug in great sporting and entertainment events. Sir Elton John in Mackay in September is an unbelievable highlight.

5.8%

8,251

294

$119M

Unemployment rate in the region

Construction workers employed in the region

New dwellings approved in the region during the past 12 months

Building value in residential building approvals

(9.7%)

april – june 17 [ 29 ]

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Source: Queensland Government Statistician

The Mackay & Whitsunday building and construction industry has gone though some highs and lows in recent years, but we can see some good times ahead, with commercial development leading the way. Local government has worked with developers and has offered some significant incentives on council costs and charges to encourage new projects in the region.

Project Bank Accounts

Project Bank Accounts don’t work on any level Why Project Bank Accounts won’t work for builders or subbies Despite what the Queensland Government is promising, Project Bank Accounts aren’t going to work. It’s a rush job that’s too complex and the details aren’t complete.

In its current form, the initiative will create more red tape, restrict cash flow, make payment terms longer, increase costs to both builders and subcontractors and make housing and construction more expensive.

Our proposed solutions Financial requirements

Worse still, Project Bank Accounts won’t cover the entire building chain, leaving many businesses, like suppliers and sub-subcontractors completely exposed. ○

eintroduce reporting on R contractor’s Minimum Financial Requirements

○

Project Bank Accounts are the wrong regulatory response – they’ll cost the industry and taxpayers money and won't help anyone in the industry to get paid.

llow the QBCC to do regular and A thorough checks on the financial viability of licensed builders and subcontractors

○

We all agree something needs to be done to ensure fair, more reliable payment for builders, subcontractors, sub-subcontractors and suppliers. Any proposed solution must help everyone in the contractual chain and we can’t weed out bad payers in our industry by imposing a straightjacket on payments. We’ve offered some clear alternative reforms that focus on improving and enforcing mechanisms that are already in place.

larify maximum retentions to be C held and identify when retention moneys are to be released

○

enalise licensees who don't P release retentions when required to do so.

The administrative burden will be significant and the entire industry will be required to change their payment mechanisms for no protection of subcontractors or anybody else.

There is no independent party assessing if the right payments are made out of the Project Bank Account because the builder is the only party determining who gets paid and how much.

They also won’t be of any assistance if payments are in dispute or if owners don’t pay money into the Project Bank Account.

Better education & resources

Let’s work together towards a better solution to security of payment that actually benefits the people it’s meant to.

If a job’s worth doing, it’s worth doing well.

Head to our website and check out the 30 second video featuring one of our own members who knows just how negatively the proposal could affect our industry.

Visit mbqld.com.au/PBAs

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[ 30 ] april – june 17

○

elp the industry understand H existing mechanisms available to recover moneys owed

○

andatory education program M for QBCC licensees that ensure everyone has the financial and contracts management skills to run profitable businesses.

BCIPA & Subcontractor Charges Act ○

Improve the dispute resolution mechanism (currently the BCIPA legislation) so that it's fairer for everyone and easy to use

○

Allow adjudicators to order the release of retentions in the form of bank guarantees under the BCIPA legislation

○

Simplify the Subcontractors Charges Act and make it easier and less expensive to use.

Contracts & payments ○

Enforce existing legislation which voids payment terms under a subcontract that exceeds 25 business days

○

Enforce the requirement that builders and subcontractors must use written contracts

○

Investigate more efficient and less costly ways to reduce the risk of late payment, including mechanisms such as Trade Credit Insurance.

april – june 17 [ 31 ]

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TXradies corner

Tradie:

Gavin Larkin Hi-Rise Building & Remedial Waterproofing Pty Ltd

Tell us about your business.

I started my business about a year ago. We specialise in commercial, industrial and domestic waterproofing, remedial building services, epoxy and polished concrete. I have five well-trained staff, and we mostly work on jobs between New South Wales and Northern Queensland, but will travel further afield when required.

How did you get into the industry?

I began working in the industry as an apprentice carpenter when I was 16-years-old. The company I worked for specialised in waterproofing, which is how I ended up switching to this profession.

What appealed to you about waterproofing?

The diversity involved. It covers everything from problem solving and developing methodologies through to choosing from a wide range of products for the right environment and implementing quality assurance systems.

What steps do you take to ensure quality control?

We pride ourselves on caring for our industry, which reflects in our designs, construction methods and experience. We have a quality assurance system incorporating ITPs and batch control. We also incorporate elcometre systems that depict atmospheric conditions to moisture metres and pull-off tests that meet BCA laws and Australian/New Zealand Standards.

Tell us about one of your most memorable jobs?

Sunshine Coast University Hospital. It was memorable due to the scale of the job and the logistical challenges it presented. As the roof of the building was the last thing to be put in place, we spent a lot of time on temporary works to prevent leaking, before the final works could be completed.

Is there someone who inspires or mentors you?

If so, who are they?

Allan Dykes – an applicator who has been in the industry for more than 45 years.

What do you love most about your job?

That no two days are the same. One day I can be involved in drawing details for engineers and the next day I’ll be applying membrane with my staff.

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[ 32 ] april – june 17

What do you find most challenging about your job?

Educating some of the builders, architects and engineers we work with about best practice waterproofing methods on various jobs. Understanding the theory of something is often very different to how it translates in practice.

What do you like most about being a Master Builders member?

The staff at Master Builders are very knowledgeable and nothing is ever a problem for them.

What activities do you do in your spare time?

What spare time? I have five wonderful kids who keep me on my toes.

Tradies corner

Relationships are a two-way process Business relationships should incorporate thoughtfulness and trust, as well as give and take.

Non-payment or defective work We hear of instances where one party either delays payment or doesn’t pay at all, or they delay or flat-out refuse to rectify their defective works. This is simply unacceptable and it’s likely to damage the relationship because it shows little regard for the other party and no interest in ensuring fair outcomes for all. Relationships will be destroyed as it’s clear the offending party doesn’t want to remain in a relationship or follow the contract terms.

We often hear contractors who aren’t getting paid say, “I don’t want to rock the

boat,” or “If I speak up they might not use my services again.” People in our industry are often more worried about the fallout from challenging their relationships than asserting their rights. Sadly, this way of thinking can have a detrimental impact on an individual and their business.

Remember, you’re running a business and are meeting your commitments, which means you shouldn’t be fearful or apologise for pursuing your entitlements.

We have experts who can help during times of dispute. If you're in this situation, make sure you call us for the right advice on 1300 30 50 10.

6529828aa

On a building project, the contract should be the tool that helps balance relationships as it’s the matrix binding both parties together.

Contracts set out parameters for each party to follow, covering things like processes, obligations and consequences.

Thoughtfulness + trust + contract In the industry, there is often confusion about how thoughtfulness, trust and the contract can function collectively. You can’t operate a successful business without paying attention to each of these. Think of times when you’ve been given the opportunity to quote on a project or won a contract simply because of the relationship you developed with the other party.

It takes time and effort to develop good relationships but the irony is they can damage quickly. On a building project, nothing damages a relationship faster than non-payment or defective work.

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Tradies corner X

Tradie:

Harry Ward Hausware

Harry Ward is a masterful wood craftsman with a reputation for quality that precedes him. Hailing from the town of Malanda in Far North Queensland, he custom-makes timber furniture, joinery, windows and doors, staircases, mouldings and end-matched flooring either with locally sourced timber or customers’ own timber.

Harry’s interest in making things began at the ripe age of five when he asked his father for a toy carpentry tool set. His father refused to buy “junk” and instead bought him three Stanley tools – that Harry uses to this very day.

When did you start working in the industry?

When I was 15, I got an apprenticeship with a joinery and cabinetmaking business. As there were no joinery classes available in Cairns at the time, I spent my first two years studying by correspondence until the local TAFE offered a course. I went into business for myself straight after completing the apprenticeship.

What’s been one of your most rewarding jobs?

I enjoyed making a boardroom table with inlays for a new Queensland Health building.

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[ 34 ] april – june 17

The table was made from remnants of an aged silky oak staircase removed from the old Queensland Health “Doll House” building before it was demolished. The inlays feature an image of that building. I guess you could say the inlays were a labour of love as I put much of my own time into them – working at home in the evenings.

What do you wish someone had told you when you started out in the industry?

What do you love most about your job?

(3) Always have a signed, written contract.

I put 150 per cent effort into pleasing my customers and I’ve become good friends with many of them. I’ve been doing work for some of these customers for more than 40 years and now I’m even doing jobs for some of their offspring.

What do you find most challenging about your job?

One of my biggest challenges involved creating a curved staircase with a curved timber handrail. I built the components and assembled it in my workshop as it had to be fitted up a curved stairwell all in one piece. I’m pleased to say it ended up fitting like a glove.

What do you like most about being a Master Builders member?

Master Builders is very helpful and supportive. I also use them for all my insurance needs. When cyclones Larry and Yasi damaged my property, my claims were settled without any issue.

What’s been a memorable moment in your career?

Being part of a Timber Expo at Cairns Showground, and Ron Bannah (Master Builders Regional Manager) nominating me to be profiled in this magazine!

(1) Don’t be pressured into giving a verbal quote – always go away and work it out properly (2) Only use good quality products

What are your top tips for anyone starting out in the industry?

Learn to have patience, and treat all customers the same. Whether it’s a $50 or $30,000 job, the customer is the most important part of your business – without them your business won’t survive.

What’s the best advice you can give to someone about running their own business?

Present a good professional image – that means no singlets or stubbies. Really listen to what the customer wants and if what they want isn’t practical, suggest a better way it could work.

Every tradie needs a … … supportive partner who understands that this isn’t a 7am to 4pm job. You often need to work weekends and early mornings to get work finished and to make yourself available for customers after hours.

What are your hobbies?

My work is one of my hobbies as I really enjoy carving and making inlays. I also like glass etching of mirrors and going fishing on my 25-foot Bertram boat.

SPECIAL PROMOTION

BUZON Creating Perfectly Level Raised Floors

BUZON

Founded in 1987, Buzon Pedestal International is a highly successful provider of solutions in the field of rooftop gardens.

As the developer of the award-winning Buzon screwjack pedestal system, the innovative company has opened up new design and structural possibilities in roof gardens around the world. With the ever-growing demand to make cities more relaxed and greener, architects are looking for solutions to create greener developments. Buildings are increasingly designed and equipped with spaces where people can meet, communicate and relax in a more natural environment, and one way to do that is to create more green spaces, often with raised floors or balconies, terraces, water features and fountains, on the rooftop. Such designs, however, not only make buildings more

complex, but also make them more prone to maintenance problems as green areas and water features require complex planning in the areas of structuring, waterproofing, maintenance, and accessibility.

Traditionally, services are laid either above the surface or, where the areas are utilised for pedestrian or vehicle traffic, beneath concrete, paving or other substrates. On a rooftop/terrace environment, neither option is ideal. When services are laid on the surface, they obstruct, making the area unusable and the burying of pipes, cables and ducts generally results in expense and disruption and when things go wrong the substrate has to be ‘dug up’.

The installation of a raised floor system overcomes all these issues. Raised floors

generally utilise pedestals supporting concrete, granite or ceramic pavers, or wooden tiles, timber decking and industrial gratings so services are easily accommodated underneath.

With the Buzon system, it is now possible to create even larger terrace areas without any design disrupting features such as valleys or ridges, gratings, drainage systems or access panels. When access is required for maintenance or repair, it is simply a matter of taking up a paver or two from the floor so work can be carried out below. The sections are then dropped back into place with minimal disruption.

Similarly, any pavers that become dirty or damaged can easily be swapped out.

Indeed, the whole surface can be changed if required. This feature significantly

BUZON reduces long term maintenance costs when access to trace and repair a leak in the waterproofing membrane is required as the membrane is more visible and tiles/pavers do not need to be removed mechanically, which would lead to damaging the membrane and potential not being able to find the source of the leak. The interchangeable spacer tabs allow for 2mm, 3mm, 4.5mm, 6mm, 8mm or 10mm gaps/joints between the pavers, providing positive drainage and making uneven paving lines a thing of the past.

This additional benefit dispels the need for sealants between the tiles that tend to be prone to the buildup of dirt or algae, and an accompanying change in colour.

Now thanks to the open joints between the tiles (where the width can be freely specified by the designer), water can drain freely, without the possibility of water ponding on the floor finish. Due to the patented slope compensation device PH5, the pedestals can be placed on a sloping substrate of up to 5 percent (0-5cm/ metre), effectively eliminating the risk of puncturing the waterproofing membrane, while leaving the paving or decking material lying completely flat. Its better water drainage performance effectively

expands the lifespan of the waterproofing membrane considerably. Besides its ease of use and high-speed nature of application, the pedestals can be used on all types of substrates such as, bitumen waterproofing, liquid coatings, rubber membranes, polystyrene insulation.

Buzon pedestals are made of a highly durable UV-resistant recycled polypropylene and are equipped with a unique safety locking feature to ensure the security and stability of the system.

They are millimetrically adjustable in height 17mm to 1070mm. They are precision engineered from 4mm thick 80% recycled polypropylene and are capable of supporting loads of more than a 1000kg per pedestal. At roof level, this load is evenly distributed by the wide base area therefore eliminating the risk of waterproofing membrane damage. From a construction perspective, the use of raised access floors considerably lightens the structural load on the building by eliminating screeding and sand/cement beds for tiles and pavers.

Raised floor systems can be built directly over a waterproofing membrane without

adding significantly to the structural loading of the roof or the building. These advantages translate into higher values for properties as areas that would previously not have been available for use can be utilized, through the ability to create useable roof and balcony spaces. With this in mind, raised floor systems are being used on prestigious architectural projects to deliver outstanding functionality and cost performance, all over the world.

The Buzon DPH pedestal system is now being used in more than 35 countries worldwide. It has an excellent track record of international references that include: Epworth Hospital (Melbourne), Overseas Passenger Terminal (Sydney), Commonwealth Law Courts (Perth), Marina Bay Sands and the Supreme Court Building in Singapore, International Finance Centre (Hong Kong), Petronas Towers (Malaysia), Roppongi Hills and the National Museum in Tokyo (Japan), Yongsang station Seoul (South Korea), EU Commission building and the European Parliament building in Brussels, Bill Clinton Presidential Center, Arkansas and Wynn Hotel and Casino resort in Las Vegas (USA).

Create raised timber and paved floors on balconies, roof tops and ground level outdoor areas.

BENEFITS • • • • •

Use with stone, concrete, timber, composite decking Use over existing concrete, brick or paved areas Allows for drainage and ventilation Reduces noise and increases insulation Can achieve a perfectly level deck on an uneven surface

• • • •

Quick and easy installation Provides a sustainable solution Adjustable heights supporting up to 1000kg Easy access to waterproofing membrane for maintenance

Exclusive stockist of Buzon products in Australia contact:

www.buzon.com.au

Head Office: (VIC) PASCO 13-15 Brighton Street Richmond Victoria Tel: (03) 9429 9111

QLD Distributor: Adheseal – Brisbane 26 Wolverhampton Street Stafford QLD 4053 Tel: (07) 3356 0000

SA Distributor: P. Hughes Enterprises 15 Saltram Road, Glenelg SA 5045 Tel: 0432 418 255

NSW Distributor: Ausdrain 1/136 Willoughby Road Crows Nest NSW 2065 Tel: 1300 287 372

QLD Distributor: Adheseal – Sunshine Coast 2/18 Kessling Avenue, Kunda Park QLD 4556 Tel: (07) 5477 0022

WA Distributor: Civil & General Distributors 27 Oxley Drive Malaga WA 6090 Tel: (08) 9249 4733

www.pasco.net.au

Building & planning

Reduced penalties for erosion and sediment control How do I avoid penalties?

Master Builders has lobbied the Department of Environment and Heritage Protection to reduce the penalties for corporations releasing stormwater run-off or earth (sand, soil, silt or mud) from small building sites.

The best way to avoid penalties is to prepare the building site for the likelihood of wet weather to help minimise the impact of erosion and sediment run-off. All erosion and sediment controls must be in place before the end of the day or a rain event.

Examples of good control practices include: ○ Minimise disturbance – keep earthworks to a minimum and maintain as much grass, mulch,

gravel or erosion control blanket as possible, especially towards the edges of the works

○ Stabilise access – maintain access points and haulage roads with rock to minimise the

In December 2016, the State Penalties Enforcement Regulation was amended to include the reduced penaties and a new reference for small building sites sized at 1,000 square metres or less.

amount of material tracked onto public roads

○ Install sediment fences – install and regularly maintain silt fences on downward slopes of the

site. On steeper slopes, several silt fences may be required to reduce sediment flow

The amendments only apply when ‘earth’ is the contaminant being deposited or washed into waterways, roadside gutters or stormwater drains. It excludes other contaminants such as construction materials and rubbish, which incur full penalties.

What are the new penalties?

For breaches on small building sites, penalties for corporations have reduced from 75 to 30 units, and $9,142 to $3,657. The existing penalty for sole traders remains unchanged at 15 units ($1,828).

For breaches on building sites over 1,000 square metres, penalties for corporations remain unchanged at 75 units ($9,142).

○ Divert up-slope water – install diversion drains or speed bumps to direct any clean up-slope

water away from the works, water within the works, or other areas where access occurs regularly

○ Clean up waste – regularly clean the work area to ensure rubbish and other materials aren’t

transported outside the works by wind or water flow

○ Designate a wet trades area – on larger sites locate trades and clean-up areas away from

where it's likely water can enter the stormwater system. Otherwise, the water can end up in creeks and streams and cause significant damage to flora and fauna. If washout water is being discharged to a sewer, contact the local council about obtaining a trade waste permit

○ Keep material stockpiles behind silt fences – protect stockpiles from being transported by

wind and water by erecting silt fences or surrounding them with a bund and covering them in waterproof sheeting if necessary.

For more information go to mbqld.com.au and navigate to the erosion and sediment control information under ‘Health, safety and environment > Extreme weather conditions’.

Get the new Commercial Building Contract now!

Superseding the LSC2, the new-look Commercial Building Contract is available exclusively to members and incorporates the latest industry and legislative changes. ○ Easier to understand

○ Simpler language

○ Clearer format

Purchase it electronically via Master Builders eDocs or source hardcopies via Master Builders eShop or your local regional office.

mbqld.com.au/eshop | 1300 30 50 10 mb

[ 38 ] april – june 17

Building & planning

Waterproofing doorways to decks Water leakage below door openings is a common problem in Queensland. Wind-driven rain is often a key contributor to water leakage as high-pressure wind can push rain under a door or window sill and into a wall cavity or frame, causing dampness and deterioration of building elements.

Contractors should refer to AS4654 Waterproofing membranes for external above-ground use, which is aimed at preventing water leakage, particularly at the sills of door openings leading onto a waterproofed deck or balcony.

The following table specifies vertical upward termination heights required in cyclonic or non-cyclonic wind speed regions. Essentially, it gives the minimum upward termination heights for a waterproofing membrane above the finished floor level of a deck or balcony.

Recently, there has been increasing consumer demand to construct waterproofed decks or balcony floors at the same level as internal floors to avoid step-downs, either for wheelchair accessibility or to satisfy homeowner preferences. While this practice isn’t prohibited, it can prove more problematic to achieve compliance with the Building Code of Australia.

The following diagram (from AS4654) shows a grated drain being formed across the front of the door opening with requisite waterproofing membranes and flashing being installed under the adjoining door sill to prevent water penetration.

%PPS PS XJOEPX TJMM %FDL TVS GBDF UP GBMM BXBZ GSPN HSBUF

TABLE A1 VERTICAL UPWARD TERMINATION HEIGHTS Wind class Regions A and B (non-cyclonic) AS 4055

Wind class Regions C and D (cyclonic) AS 4055

%BTIFE MJOF JOEJDBUFT XBUFSTUPQ BOHMF SFUVSOJOH UP FYUFSOBM GBDF

(SBUF UP UIF XJEUI PG PS HSFBUFS UIBO UIF PQFOJOH

Ultimate limit state wind speed (V h,u) AS/NZS 1170.2

Termination height

40

'MFYJCMF TFBMBOU 'JOJTIFE JOUFSOBM GMPPS MFWFM

/PO GFSSPVT HSBUF GSBNF TVQQPS U

8BUFSTUPQ

mm

N1

—

34

N2

—

40

50

N3

C1

50

70

N4

C2

61

100

N5

C3

74

150

N6

C4

86

180

'MBTIJOH

(VUUFS GPSNFE JO TVCTUSBUF (SBUF UP CF TVQQPS UFE PO HSBUF GSBNF

%SBJOFE UP TUPSNXBUFS TZTUFN

For more information, contact the QBCC on 139 333 or visit qbcc.qld.gov.au *Diagrams © Standards Australia Limited. Copied by Master Builders Queensland with the permission of Standards Australia under Licence 1704-c019.

VAUGHAN drafting services architectural drafting and building documentation building design extensions renovations alterations

ARCHITECTURAL DRAFTING - BUILDING DESIGN - CONCEPT DESIGN TENDER DOCUMENTATION - DEVELOPMENT APPLICATION DOCUMENTATION BUILDING APPROVAL DOCUMENTATION - WORKING & CONSTRUCTION DRAWINGS With more than 15 years of industry experience locally, nationally and internationally, in both the residential and commercial sectors, we can design and document almost any sized project, from a simple carport or residential extension to a custom home design to a multi-level mixed use commercial development.

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april – june 17 [ 39 ]

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Building & planning

Queensland’s new planning system New planning legislation set to replace the Sustainable Planning Act 2009 will come into effect from 3 July 2017.

The legislation aims to deliver a more transparent and efficient system that not only contributes to investment and jobs but embraces genuine community engagement.

Benefits for builders and contractors

○

Outlined below are some of the changes made to the existing legislation and planning system, and the resulting benefits:

Recognition of climate change and the need for development to measure potential impacts

○

New bounded code assessment with clear and unambiguous code provisions will give the industry and community greater certainty

○

Councils and the state government will now be required to publish reasons for development decisions.

○

E xisting legislation has been reduced by more than 300 pages to create a more simplified Act

○

S implified system through a reduction in state instruments

○

A significant reduction in forms and the removal of automatic extensions of time will improve the development assessment process

○

R ole of the State Assessment Referral Agency will be retained to provide a one-stop-shop for state approval of development decisions

○

B etter protection for heritage buildings

The Planning Act 2016, Planning and Environment Court Act 2016 and Planning Regulation 2017 will all form part of the new planning legislation.

You can access a suite of resources about the new planning system at dilgp.qld.gov.au/planning-reform

For more information, contact Master Builders Housing team on (07) 3225 6419 or housing@mbqld.com.au

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Master Builder

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[ 40 ] april – june 17

Advice & services X

Ask our

experts Your questions answered

Heath Sullivan WHSE Advisor

Mikki Richardson

Senior Workplace Relations Advisor

Tony Mitchell

Manager – Building Services

Tracey Wood

Manager of Contracts

The building and construction industry can be complex, which is why we receive thousands of member enquiries each year.

Here at Master Builders, our friendly and knowledgeable experts are on hand to answer your questions about the issues you face in the day-to-day running of your business.

This advisory service is free to members – and it’s just one of many ways we’re committed to giving you a valuable membership experience.

We’re here to help, whether you need advice about: ○ Contracts, including which contract to use

○ Enterprise bargaining agreements

○ Disputes and helping you to get paid

○ Legislation and how it applies to you

○ Employment, wages and staffing

○ Insurance products

○ Workplace, health and safety practices

○ Plus much, much more.

○ Industry compliance and licensing requirements Over the following pages, this edition’s panel of experts share some of the common questions they are asked.

Remember, if you’re seeking professional advice, don’t hesitate to call Master Builders on 1300 30 50 10. april – june 17 [ 41 ]

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Advice & services

Workplace Health & Safety with Heath Sullivan, WHSE Advisor

Employment & Wages with Mikki Richardson, Senior Workplace Relations Advisor

I’m a subcontractor doing work for builders and my own business. Am I required to supply or carry first aid kits for my workers?

One of my employees was sick for a portion of the time they were on annual leave. Do I have to pay them sick leave?

Yes, a person conducting a business or undertaking at a workplace must ensure that first aid equipment is available at the workplace and that all workers have access to it. It’s a good idea to provide first aid kits in work vehicles for your employees.

If an employee on annual leave advises they were sick for a portion of the time, they can request that their annual leave is re-credited, and sick leave be deducted instead for that period.

You should let your workers know where the first aid kits are kept and who is trained to administer first aid in the case of a medical emergency. It’s also good practice to document these details in safe work method statements. Your contracts and WHS management plans should also outline details of site first aid requirements.

I’m renovating an older, pre-1985 house and have found (non-friable) asbestos sheets on a ceiling.

Can I just sheet straight over the top of it?

No, the preferred method is to remove the asbestos. If, following a detailed risk assessment, you’re unable to remove it you may be able to implement an interim control measure, such as building a temporary enclosure around the asbestos.

Any enclosure should completely encapsulate the asbestos and create a physical barrier that prevents its exposure to air and other substances.

You should only create an enclosure around non-friable asbestos in cases where asbestos removal isn’t reasonably practical and the asbestos is at risk of damage from work activities.

The design of the enclosure must enable access by a licenced person to regularly inspect the asbestos to assess its condition and determine whether it needs removal due to damage or deterioration.

An employee must also be able to provide reasonable evidence of their illness, such as a medical certificate or statutory declaration, on request.

I’m looking for a new employee. Where should I advertise?

There is a range of different options available when advertising a vacancy in your business. This may include advertising in your local newspaper, via online job boards or through social media sites such as Facebook or LinkedIn. Remember to consider your target audience when deciding where to advertise. For example, if you’re seeking a building cadet to join your project management team, perhaps approach your local university to put you in touch with recent graduates.

I have a new employee starting with me. What paperwork should I give them?

An employee should always be issued an employment contract outlining the terms and conditions of their engagement. You should also provide: ○ Employee details form ○ QLeave registration form

How should I keep safe work method statements on site to ensure compliance?

○ Super choice form

A subcontractor is responsible for keeping copies of all applicable safe work method statements (SWMS) and making them accessible to workers on the job site.

○ Tax file declaration

The SWMS can be kept in hardcopy or electronic format, and could be stored somewhere like a work vehicle.

If you need help, contact Master Builders Workplace Health & Safety team on (07) 3225 6410 or whs@mbqld.com.au mb

[ 42 ] april – june 17

○ Fair Work Information Statement

○ Copies of relevant policies and procedures ○ Position description.

If you need help, contact Master Builders Workplace Relations team on (07) 3225 6407 or workplacerelations@mbqld.com.au

Building & Planning

Legal & Contracts

with Tony Mitchell, Manager – Building Services

with Tracey Wood, Manager – Contracts

What are the requirements for head flashings in cladded walls?

What is a reference date for a BCIPA payment claim?

The Building Code of Australia, Volume 2 – Class 1 and 10, Section 3.5.3.6, doesn’t allow you to rely on protection provided by overhanging eaves or a veranda. Therefore, all openings in the cladded wall must be flashed because they are considered exposed to the weather.

All head flashings must be securely fixed at least 25 millimetres under the cladding and extend over the framing of the opening.

What are the requirements for head flashings in masonry walls?

Section 9.6.2.3 of AS 4773.2 – 2015 Masonry in small buildings allows the head flashing to be omitted when the width of the eaves or veranda is more than three times wider than the distance from the top of the window to the eaves or veranda lining.

In all other circumstances, head flashings must be installed over all exposed openings in veneer and cavity walls. The head flashings should also: ○ Extend a minimum of 150 millimetres beyond each side of the

opening or any item breaching the cavity

○ Be built a minimum of 30 millimetres into the masonry wall,

turned up in the cavity no less than 150 millimetres and fixed to the frame or built into the inner masonry leaf.

According to the Building and Construction Industry Payments Act 2004 (Qld) (“BCIPA”), a reference date is the date from which you can make a claim for payment. If you don’t have a written contract in place that specifies a date, the BCIPA states that it’s the last day of each month. Make sure you don’t submit your payment claim early, as it may be considered invalid.

Should I include a BCIPA statement on my invoices?

If you want to use the BCIPA adjudication process to enforce payment, you must include the following statement on your invoice: “This is a payment claim made under the Building and Construction Industry Payments Act 2004 (Qld)”. However, once you do that, the clock starts ticking and strict time limits apply.

If you want to negotiate payments with your client outside of those time limits, we don’t recommend including the BCIPA statement on your invoice. Instead, try to negotiate with your client first. Then, if payment isn’t made or an agreement isn’t reached, reissue the invoice with the inclusion of the BCIPA statement and the clock will start ticking from that time. This process enables you to run your business your way, but still gives you the option to use the BCIPA adjudication process if you don’t receive payment

What material can be used for a head flashing?

When is my due date for payment?

All flashing material must comply with AS/NZS 2904 – 1995 Damp-proof courses and flashings and AS 4773.2 – 2015 Masonry in small buildings.

The BCIPA indicates that the due date for payment is as per your contract. However, if you don’t have a written contract in place that specifies a time for payment, the BCIPA states that it’s 10 business days after the date your payment claim was served.

AS/NZS 2904 – 1995 Damp-proof courses and flashings refers to five groups of materials including metals, bitumen-coated metals, polyethylene-coated metals, bitumen-impregnated materials and polyethylene.

AS 4773.2 – 2015 Masonry in small buildings refers to materials such as embossed polyethylene sheet, polyethylene-coated aluminium, bitumen-coated aluminium and copper, and galvanised, zinc-coated steel.

To avoid galvanic corrosion, metal flashings need to be compatible with other metals they come into contact with, spill water on or receive water from.

If you need help, contact Master Builders Housing team on (07) 3225 6419.

The due date for payment is very important because it determines the timeframes within which you must do certain things, such as sending a notice or lodging an adjudication application. Don’t just assume that the due date for a BCIPA payment claim is as per your normal trading terms. It may be different – and if you take steps under the BCIPA too early, those steps may be invalid and you could lose your right to take the dispute to an adjudicator.

If you need help, contact Master Builders Legal & Contracts team on (07) 3225 6426 or contracts@mbqld.com.au april – june 17 [ 43 ]

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Employment & wages

Sharing their stories A diverse workforce As the building and construction sector evolves, the industry is exploring more innovative and competitive ways to design and build to ensure growth, productivity and global competitiveness.

Organisations that embrace workplace diversity not only demonstrate improved productivity and healthier bottom lines, they're also better placed to cultivate new and innovative ways of thinking.

Encompassing a range of different characteristics including gender, disability, ethnicity and age, diversity in our workplace is developing as a community expectation not only amongst the public, but also through state and federal government procurement policy.

Master Builders this year introduced an inaugural diversity award in its 2017 Housing & Construction Awards program. The new diversity accolade gives employers who are taking proactive measures in this area and are starting to see real change, an opportunity to be recognised.

Recently, we spoke to two workers – Mark Smith and Ashley Pearson – whose employers are actively embracing diversity in their workplace. Mark and Ashley share their stories with us.

Mark Smith, East Coast Apprenticeships East Coast Apprenticeships offers a Defence Trade Program helping veterans and ex-service personnel find pathways to rewarding trade careers, as a way of acknowledging the supreme service and sacrifice that defence personnel give to our nation. As was the case for fourth-generation carpenter, Mark Smith.

Mark attained his carpentry apprenticeship through East Coast Apprenticeships at a young age, but it wasn’t until years down the track that he found himself full circle.

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[ 44 ] april – june 17

For 38-year-old Mark, a persuasion towards carpentry was always in his genes.

“My grandfather was an old-school carpenter and joiner in England, who worked on restoration projects. When he moved over here, he brought his skills and practices with him and passed them down to my dad, who in turn passed them onto me. I guess you could say I was destined to become a carpenter," says Mark.

While he completed his apprenticeship, Mark worked alongside his dad. Mark recalls being anxious about ‘stuffing things up’ in the early days, but with his dad as a mentor and the personal resolve to hang in there, he grew more confident in his abilities.

“Perseverance was really key. Over time I even ended up building complex projects from plans. It’s incredibly fulfilling to create something from scratch – something that is useful or meaningful to the community. I like seeing the results of my work whenever I drive past a house or project I was part of."

However, soon after becoming a qualified carpenter, Mark decided to chart a different course and ended up joining the army. Life in the defence force was physically demanding, and after sustaining an injury almost seven years in, he was medically discharged.

At this point, Mark returned to East Coast Apprenticeships to sign up for the Defence Trade Program. His background as a carpenter, combined with the fact he was also a former student, set up the perfect pathway for Mark to join East Coast Apprenticeships as a Field Officer.

“My new role enables me to nurture and mentor up-and-coming apprentices – which creates an exciting new set of challenges. I use my knowledge and personal experiences to help them achieve their very best."

In his daily work life, Mark enjoys pushing outside his comfort zone, learning new techniques and applying different approaches to new tasks.

Ashley Pearson, Bama Cape York Services Limited Third-year apprentice carpenter, Ashley Pearson grew up on a remote island in Far North Queensland. His brothers, uncles and grandfather all had backgrounds in carpentry – and were the catalyst for Ashley’s interest in joining the construction industry.

Ashley started out as a labourer on smaller construction jobs but given his isolated location there were limited construction opportunities available to progress his career. For this reason, Ashley decided to move to Cairns and got a job with Bama Cape York Services Limited – an Indigenous construction and asset maintenance company operating in Cape York.

“I started in the garden maintenance division and transferred over to the building and construction team so I could become a qualified carpenter. I’m truly grateful for that opportunity," says Ashley.

Although Ashley initially found things a little tough, mentoring from Construction Manager, John Pecl, and Support and Wellbeing Manager, Kayla Mallie, made his transition into the industry much easier.

“If you like creating things and are good with your hands, this is the industry for you. But be prepared for lots of hard work and some travel.”

“I found the industry challenging and intimidating at first, but over time, with the support of my colleagues on both a personal and professional level, I gained more confidence – and now I enjoy work a lot more.”

Bama undertake a lot of work in remote areas of Far North Queensland, so while Ashley finds working away from home for periods a bit testing, his colleagues and the Support and Wellbeing Program at Bama have helped in that aspect too.

“Your workmates become your family during those times, and the guys I work with make that easy, so I feel very comfortable.”

Ashley enjoys learning new skills and makes it a habit to listen, ask questions and practice as much as possible as a way of continually developing in his role. He also offers some advice to those thinking of entering the industry.

Ashley has been nominated as a finalist for Apprentice of the Year through Construction Skills Queensland two years in a row.

We wish Ashley all the best for third time lucky!

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april – june 17 [ 45 ]

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X Industrial relations

Building Code compliance date brought forward

Paying Queensland Apprentices On 12 August 2016, the Fair Work Commission (FWC) issued a significant decision affecting minimum wages for apprentices engaged by Queensland businesses incorporated before 27 March 2006.

In December 2016, the federal government re-established the Australian Building and Construction Commission (replacing the FWBC) and implemented the 2016 Building Code.

The FWC found that regulations designed to preserve Queensland Apprentice State Award wages ended on 31 December 2013, overturning the widely accepted interpretation that the regulations were still in force.

The Code applies to any Commonwealth-funded building work where an EOI or tender was submitted after 2 December 2016. A tender can apply to work between a builder and federal agency, a subcontractor and builder, or a sub-subcontractor and subcontractor.

Wages payable under the Queensland Apprentice State Award are significantly less than the Modern Award, especially for first- and second-year apprentices. What this means is, apprentices should have been paid under the Modern Award from the date the regulations ended.

Subject to the transitional rules, contractors and subcontractors wanting to tender for federal work must obtain a letter of compliance from the ABCC confirming that their industrial instrument, including EBAs, is Code-compliant. The Code stipulates that an EBA must not contain terms and conditions inhibiting freedom of association, workplace flexibility or the prerogative of management to determine labour and contractors.

Will the Fair Work Ombudsman chase back pay?

September 2017 transition date Previously, EBAs made before 2 December 2016 didn't need to become Code-compliant until 28 November 2018.

However, the original transition date for code compliance (28 November 2018) has been brought forward to 1 September 2017. This means that contractors and subcontractors who have an EBA made before 2 December 2016 and want to work on Commonwealth-funded projects after 1 September 2017, must have it assessed by the ABCC for Code compliance.

EBAs made before 25 April 2014, which haven’t been varied in accordance with the Fair Work Act, will be regarded as Code-compliant after the 1 September 2017.

CFMEU response to reform Recent statements issued by the Construction, Forestry, Mining and Energy Union (CFMEU) indicate that it won't assist employers to reach Code-compliant agreements.

The CFMEU claims that a Code variation to union pattern agreements will diminish employee earnings. This is incorrect and wages, allowances and benefits will not be changed under the Code.

Master Builders looks forward to the CFMEU taking a more constructive approach, in line with other on-site unions.

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[ 46 ] april – june 17

Master Builders is in discussions with the Fair Work Ombudsman (FWO) to determine what the implications of the decision are for Queensland employers.

The FWO concedes that it advised the Queensland Apprentice State Award rates up to the date of the FWC decision, so it won’t penalise employers or enforce back pay for any wages paid before that date.

At this stage, the FWC decision alone is not an order for employers to make back pay, and individuals may make claims to the relevant tribunal.

We’ve appealed the decision Master Builders, All Trades Queensland and the Housing Industry Association (HIA) have together appealed to the Federal Court about the decision, but a date for the court hearing is yet to be set.

If the action is unsuccessful, the FWC decision remains in force and employers will need to pay apprentices at the relevant modern award and provide back pay for affected employees. If this happens, Master Builders will help members manage and minimise the impacts of recovery.

What you need to do Master Builders recommends you assess the potential financial impacts to your business, and set aside the wage difference since 12 August 2016 as a contingency, but only pay it if the other efforts don’t succeed.

For employers covered by the Building and Construction General On-site Award 2010, the decision may only have retrospectivity to 1 January 2015.

It’s important to register with Master Builders Workplace Relations team on (07) 3225 6407 or workplacerelations@mbqld.com.au, if your business was incorporated before 27 March 2006 and you engaged a new apprentice from January 2015.

Workplace health & safety

Choosing the right contractor for the job Contractor management is a concept that many building contractors struggle with, particularly from a health and safety perspective. Due to the nature of construction work, builders don’t always have day-to-day visibility of their contractors and, if not managed appropriately, contracting chains can be quite complex – to the point where builders might not be aware of some of the contractors working on their projects.

As a builder, you have a duty to ensure the health and safety of contractors when they’re working on your projects and to demonstrate due diligence. This applies regardless of whether your contractors are small businesses or larger contracting businesses with many employees.

It’s important to make health and safety a priority when selecting and managing contractors, both during the planning phase of a project and when developing health and safety systems.

If you’d like help with a pre-qualification process or want more information on contractor safety management, contact Master Builders Workplace Health & Safety team on (07) 3225 6410 or whs@mbqld.com.au

Imp

rations the contractors I engatyge e d i s n o c er safe ensure ortant to consid “How do I

sked, this is rly gets a e best ways to do la u g re rs e th d f il o u e B n r Maste afely?” O to work s rs: are going o. ontracto c the get-g g m in o t fr c t h le rig hen se ith ourself w mpliant w y k s a o t that is co e s c n la io p t in s tem Que r afety sys s issued o y have a s ○ Do the ? ad notice n h o y ti e la th is e g le hav relevant record or ive safety it s o ? t they p d a e e y hav aining tha tr ns record o d ti n u a ○ Do the c ls e il s s, sk and pro nt licence incidents of releva to do? e c d n e e g a id g v vide e ’ll be en ro y p e y th e plant and rk th o ○ Can s for any e the w k rd a o rt c e re d n e anc need to u f mainten ty? vidence o e? e e id v ging safe ro ey p d to us rds mana e a e n w ○ Can th y to a e m d ttitu nt they ure and a equipme nd afety cult s e iv it e health a s o ave a p to manag h e y c e la th p o in ○ D rces g ght resou y coverin ave the ri h y e th over polic o C ? ○ D rk ly o te W a a ding propri safety ap nces, inclu te insura a ri en, p ro p undertak y have ap ts they’ve c ○ Do the je ro p s ? u ers any previo their work nces from re ed fe re e a preferr ey provid sks and risks? e added to ts. ○ Can th b n e ta r th a il n ca sim rojec the above involving n future p monstrate ich can be used o e d n a c t rs tha ss, wh Contracto st for your busine li rs to c contra

april – june 17 [ 47 ]

mb

XWorkplace health & safety

Our next safety campaign will be on risk management.

Stay tuned as we'll bring you all the tools you need to stop, think and stay safe.

#MBStayCool As part of Master Builders recent Heat Stress campaign, which raised awareness about the importance of staying hydrated and cool on construction sites during the hot Queensland summer, we launched the ‘Stay Cool’ competition.

The competition was one component of an extensive educational campaign that included informative on-site toolbox talks and distribution of free Master Builders’ hydration stickers to members on worksites.

WINNER Regson Fabrication

Entering the competition was easy. Members were invited to share how they stay cool on site by posting photos of their heat safety practices to social media or emailing them to us.

We’d like to thank everyone who entered and are excited to reveal the lucky winner and runner-up. The winners will receive fantastic prize packs, up to the value of $600, which include a range of hydration products, such as electrolyte drinks, provided courtesy of competition sponsors, Thorzt and Totally Workwear.

Regson Fabrication bought some new 3M welding/grinding helmets with built-in respiratory protection. The helmets filter and blow clean air around the head, helping to protect workers from potentially inhaling dangerous particles and fumes. The workers gave positive feedback about the helmets, agreeing that conditions under the helmet were cool and comfortable.

Regson Fabrication also set-up shade areas and provided bottled water for their site workers who toiled away in the direct heat.

Hardline Group installed a full shade covering for their workers who were pouring precast concrete in 40-degree heat.

A special shout-out goes to Neil Charles, working on a Paynter Dixon site, for sending us this adorable photo of his four-legged friend, ‘staying cool’ on site.

What a cutie!

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[ 48 ] april – june 17

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X Projects

Anna Meares Velodrome Master Builders commercial member, Watpac, were appointed managing contractors on the design and construction of Queensland’s only purpose-built indoor velodrome, which will host cycling events during the 2018 Gold Coast Commonwealth Games.

The state-of-the-art Anna Meares Velodrome – named after the now retired, Australian world-champion, track cyclist – houses a world-class timber track, mixed use and indoor Footsal courts, a gym, various function spaces and a café. The project cost upwards of $55 million and generated up to 185 FTE jobs during the design and construction phases.

Headed up by Watpac’s Design Manager, Anthony Leonardi, the 24-month project involved working with Cox Architecture, Arup (structural engineering company), Queensland’s Department of State Development, and Goldoc (Commonwealth Games Organising Committee) to build the velodrome for Stadiums Queensland.

“We had very strict and unique requirements to meet and the complexities of the job were challenging, but major sporting

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[ 50 ] april – june 17

facilities are our bread and butter so we were well placed for the job. Watpac has had more than 15 years’ experience building iconic venues such as Suncorp Stadium, CBUS Stadium, Metricon Stadium and the Gabba,” says Anthony.

Stadium and cycle track Conceived by Cox Architecture, the design of the velodrome factored in natural ventilation, seating strategies and the dynamic form inspired by track geometrics.

Based on an elliptical shape, the velodrome consists of two 180-degree circular bends connected by two straights. From the straight, the curve of the track increases gradually into the circular turn.

“Imagine a Pringle chip. The low sides are the major ends and the steep banked curves are the straights on the cycling track.”

To build the actual track, Watpac procured the services of Germany’s Ralph Schuermann – a third generation cycle-track designer and builder – from SportBAU Schuermann GMBH. Ralph travelled to Australia with his team of 18 carpenters to construct the 250-metre timber cycling track, which has been built to international IOC competition standard and is endorsed by peak cycling body, Union Cycliste Internationale.

Ralph is one of only two builders in the world qualified to design a track at this level, and he lays claim to having delivered 143 tracks around the globe, since 1926.

The track’s complex design meant that the shell needed to be built to an extremely tight tolerance of mere millimetres. It is comprised of approximately 58 kilometres of 40 x 40 metre timber battens fashioned from a treated wood specially sourced in Siberia.

“Siberia’s cold climate produces some of the best timbers in the world due to the slow growing conditions. Its timbers generally have twice as many growth rings as other species of the same dimension from other countries.”

Each component of the track was prefabricated in Germany, then individually numbered and shipped to Brisbane in sea containers.

Once on site, the individual pieces were integrated together like a jigsaw puzzle, painstakingly installed to a timber sub-frame with bolts, and then each 40 x 40 millimetre lathe hand-nailed to the track.

“It was remarkable watching it all come together,” says Anthony, “Picture an Ikea flat-pack on steroids! These guys are traditional carpenters in the true sense of the word. They don’t use power tools and are genuine craftsmen in their own right.”

X

Walls and roof The unique shape of the velodrome is also reflected in the roof design, which is shaped like an hyperbolic parabola – that is, two symmetrical pieces with an open curve that are mirror images of each other.

Comprising a steel oculus weighing approximately 165 tonnes, the large-span roof superstructure accommodates 1,165 tonnes of structural steel. Nine temporary support towers were erected to support the oculus, which spans 117 metres north to south and 113 metres east to west.

The roof and walls are encased in 10,000 square metres of fabric membrane cladding, enabling the façade to be developed as a twisting geometry. A combination of opaque and translucent fabrics were selected to let in natural daylight and minimise the need for artificial lighting to conserve power consumption and promote energy efficiency.

perpendicular interface to the cladding form at column lines.

The wall framing used a weave definition projecting alternate nodes to create straight steel lines that induced a warp into the fabric plane. The wall pitch needed to be adjustable so the structural span could be fine-tuned over the top of the general building size adjustments.

Lighting

A radial truss kept all angle columns and trusses in plane, while allowing a

“We had to account for various wind loads on the fabric. While the effects of increasing curvature, wall angle and raising the structure was hard to predict, it quickly became manageable.”

Leading the way in innovation, this is the first velodrome in the world to feature full, LED broadcast quality lighting.

Anthony engaged the services of Australian sports lighting specialist, David Lewis to lend his expertise to the project.

“The track essentially has three dimensions, so a lot of time went into the lighting design to ensure we got it just right. Legacy lighting is used day-to-day, while overlay lighting is used when there’s a major sporting event and a lot more operations are set up. The overlay lighting therefore needed to be up to the highest level and accommodate ultra-slow motion cameras because the events will be televised around the world,” says Anthony.

The velodrome was officially opened in November 2016.

april – june 17 [ 51 ]

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X Members

Supporting customers through construction loans For RAMS franchise principals, Charles McCowen and Leon Owen, their industry experience and expertise has been integral in helping many customers secure their dream home. Operating out of RAMS Home Loan Centre in Toowoomba, they have helped countless customers find the right loan for their home ownership goals.

Legal solutions for builders and contractors BCCS Law provides common-sense legal solutions to Master Builders members. For 20 years, BCCS Law Director, Darren Ho, has been helping members understand their legal situations and formulate practical solutions within the ever-changing regulatory environment.

Darren and his team of lawyers deliver legal solutions to the building and construction industry every day – and this is what sets the business apart from other law firms. While many firms service a broader industry base, BCCS Law specialises in the building and construction industry – offering in-depth knowledge of the industry, its regulatory environment and the day-to-day legal needs of Master Builders members.

Services provided by BCCS Law include: ○

Giving advice on licensing, business structures, the Queensland Home Warranty Scheme, contracts and disputes

For families or individuals upsizing, renovating or building a brand new home, Charles believes that matching a home loan to a buyer’s individual needs is essential.

“RAMS offer a range of flexible home loans that work for our customers. We’re particularly strong at supporting customers who are first home buyers or self-employed. We pride ourselves on offering easy access, expert advice and local service,” says Charles.

The Toowoomba team is skilled in understanding a customer’s needs when they’re building their dream home from the ground up. They also recognise it’s an entirely different process from buying an established home.

“The RAMS Construction Option can be adopted on many RAMS home loans, allowing customers to pay the builder progress payments* at each major stage of the building or renovation process and on completion of the project,” says Leon.

Additional features of the RAMS Construction Option include interest-only loan repayments during the construction phase, and after land settlement flexibility on when you start building your new home so you can build to a timeline that works for you.

“These features can be incredibly useful for customers looking to build their dream home. Our Construction Option can also be used for improvements or additions to an existing home, such as a new kitchen, bathroom or pool,” says Leon.

If you’ve got a client looking for a construction loan, direct them to visit RAMS Home Loan Centre at 160 Hume Street, Toowoomba, call (07) 4638 1026 or visit rams.com.au

○ Preparing

documents, and the negotiation of contracts

and deeds

○

Preparing payment claims, payment schedules, adjudication applications and responses

○

Engaging in alternative dispute resolution

○

Reviewing administrative decisions, including reviewable decisions of the Queensland Building and Construction Commission (QBCC)

○

Instigating debt recovery

○

Litigating.

For help with your legal concerns, contact Darren and his team on (07) 3106 7212. mb

[ 52 ] april – june 17

Credit criterial, fees and charges apply. Information in this material is general and does not take into account your objectives, financial situation or needs and you should consider whether it is appropriate for you. *$50 administration fee for each progress payment. RAMS Home Loans Toowoomba is owned and operated by Riches Meier Pty Ltd ATF The Riches Meier Unit Trust ABN 96 258 077 213. Credit provider and issuer of RAMS deposit products: Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

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reamline in all Using Waterstop St made life easy s ha our shower areas and our tilers. for waterproofing to install and They are so simple professional. y ver k always loo my clients I recommend to all Streamline p sto to use the Water areas. wer sho eir th system in Mr Kerry Blake terproofing

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WATE12550_MBA

drew S hailer Andrew Shailer Ti ling

Members

The real deal As a business owner your day-to-day expenses and project running costs can quickly add up. At Master Builders we’re here to support you, so we’ve teamed up with some industry partners to help your dollars go further. We give you access to exclusive deals, discounts and special offers that can save you money on the things you need to operate your business effectively. But life isn’t about all work and no play, which is why we've got your holidays and lifestyle covered too.

Our range of partners have been sourced from across different categories to meet your diverse needs. Categories include vehicle and fleet, advertising and marketing, health and safety, travel and lifestyle, and products, tools and equipment

Why own when you can lease?

Sorting out your vehicle needs can be a whole lot easier with FleetPartners preferential Novated and Operating lease offers that are available to Master Builders members.

Whether you’re looking for a new workhorse for a building site or an easier way to deal with staff benefit vehicles, FleetPartners can help.

Operating leases allow you to outsource the risks associated with owning a car by bundling all vehicle costs into one simple monthly payment.

Alternatively, novated leases can provide your workers with great savings on both income tax and GST, which can help to increase their satisfaction at work.

Every saving counts Small savings add up over time. As a Master Builders member you’ll save on every litre of fuel purchased through the Caltex StarCard service station network. With discounts off the pump price, you’ll save 3.6 cents per litre on Unleaded, 3.65 cents off Vortex 95, 3.7 cents off Vortex 98 and 4 cents off Diesel.

By signing-up for a Caltex StarCard fuel card, you’ll save more than 50 per cent on the regular monthly card fee. Fuel is an essential business expense if you use a vehicle, so take advantage of these discounts.

Versatile and hard-wearing signage Mesh Direct offers a variety of high quality, Australian-made signage products ranging from printed shade cloth through to versatile banner mesh. These durable products provide protection from weather elements like the sun and wind, and can be used in various applications, such as scaffolding and fencing.

Signage is a highly visible form of adverting on your worksite. If you incorporate Master Builders’ Proud Member logo on your site signage, you’ll receive an even bigger discount on your Mesh Direct purchase.

These are just some of the deals available to Master Builders members. For a full list of discounts and special offers, visit mbqld.com.au/member-discounts

Our partners ARM Digital Marketing Solutions, Beaurepaires, BMW, BUPA, Caltex, The Courier-Mail, Departure Lounge, Enviropest/Flick Anticimex, Europcar, FleetPartners, Golden Elite, Holden, Isuzu, Kennards Hire, Master Builders Connect, Mesh Direct, Mini, Mitsubishi Motors, News Regional Media, Nissan, Quest Newspapers, Totally Workwear, Toyota, Trailers 2000, Uneedit First Aid Kits & Supplies mb

[ 54 ] april – june 17

Members

Time to tidy up your super?

Are you unsure about the number of super funds you have or how much money is in each?

Have you lost track of some of your super over the years or has your money been eroded by fees?

If you answered yes or are unsure – it’s time to tidy up your super.

Super is your money, and it’s there to live on when you finish work, so don’t waste it on unnecessary fees.

Why does it matter?

The Australian Taxation Office currently holds close to $12 billion of lost super in Australia. Having multiple super accounts scattered across different funds can increase the chance of your super becoming lost.

Talk to BUSSQ today If you want to talk to someone before taking action, call 1800 MY BUSSQ (1800 69 2877) and ask to speak with a Financial Planner. A Financial Planner can compare super funds and give a dvice on which fund is right for you.

As this is complex advice it’s charged at a competitive hourly rate.

More information is available at bussq.com.au

Tidying up your super by consolidating it into one fund will make it easier to track.

You’ll also benefit by only paying one set of fees and there will be less paperwork to worry about.

How to tidy up your super BUSSQ can help you roll over your other super accounts into your BUSSQ account.

If you’re unsure whether you have other accounts, BUSSQ can do a lost super search for you.

Once BUSSQ has helped to locate any other accounts, there are two simple steps to rolling over your accounts: 1. C all 1800 MY BUSSQ (1800 69 2877) with your other super fund details and member number, and BUSSQ staff will help you roll them over.

2. L og in to MemberAccess at bussq.com.au and click the ‘Rollover Super’ tab.

Before you roll over any other accounts, it’s a good idea to check exit fees and insurance cover with those funds.

Certainty for your loved ones Who receives your super benefits when you die?

While you’re tidying up your super, consider completing or updating a binding beneficiary nomination. This will ensure your super, and any insurance held through super, is paid to your intended beneficiaries in the event of your death.

Keep in mind that binding nominations need to be updated every three years to remain valid.

The process is simple To create a binding nomination or to update an existing binding nomination, download and complete a Binding Death Benefit Nomination form from bussq.com.au

WANT TO REACH THE QUEENSLAND BUILDING INDUSTRY? YOU NEED TO BE IN THIS. BUILDING RESOURCE DIRECTORY 2017 Promote your business in this directory to reach the exclusive membership base of Master Builders.

Call Brooke Gardner: 07 4690 9309 / 0407 406 518 brooke.gardner@newsregionalmedia.com.au

april – june 17 [ 55 ]

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Members

Chickens to L ve Kleidon Masterbuilt Homes recently worked with Community Lifestyle Support in Bundaberg on the project “Chickens to Love – Companion Chickens.”

The project was inspired by a 10-year-old girl, Summer, who has Autism Spectrum Disorder, and her mum, Cynthia. Their vision involved socialising chickens to become companions so that they can provide friendship, happiness, loyalty and unconditional love for those in need – enabling everyone to have something to love and to feel loved and valued.

“We were very proud to be part of this wonderful project. Summer is a very inspirational young girl and it’s not every day that you get the opportunity to change someone’s life – let alone a group of people with special needs,” says Melissa.

You can follow Summer and her companion chickens’ journey at facebook.com/Chickens2love

This heart-warming vision struck a chord with the kind team at Kleidon’s, so Sales & Building Consultant, Melissa Steele, was sent in to help plan and design a custom-built chicken coop to house the companion chickens at the Community Lifestyle Support care facility. A miniature horse stable for Ride for the Disabled was also built and placed alongside the chicken coop in a ‘companion area’.

The local community generously pitched in by donating materials, labour and supplies, as well as food, feeders and water containers for the chickens. Summer was unaware that this was happening behind the scenes and knew nothing about the project until the surprise reveal.

The project was completed in less than 48 hours, and Summer’s reaction when Melissa presented it to her, during Autism Awareness month in April, made all the hard work worth worthwhile.

SWITCH

N WITH ORIGIN

WE’RE READY TO TAKE CARE OF YOUR NEXT PROJECTS ENERGY NEEDS

INDUSTRY SPECIALISTS

NEW CONNECTIONS TEAM

MANAGE JOBS ONLINE

Builds aren’t always simple, so we’ve got a team of industry specialists supporting you.

Australian based team dedicated to getting your connections up and running as smoothly and reliably as possible.

Manage connection requests online with Origin Connect Assist – that’s anywhere anytime convenience.

Visit originenergy.com.au/buildingindustry

Origin Energy Retail Limited | ABN 22 078 868 425 | Origin Energy (Vic) Pty Limited | ABN 11 086 013 283 | Origin Energy Electricity Limited ABN 33 071 052 287 | Origin Energy LPG Limited | ABN 77 000 508 369 | Sun Retail Pty Limited | ABN 97 078 848 549 | GPO Box 1199 Adelaide SA 5001 | Telephone 13 24 61 | Facsimile 1800 132 463 | originenergy.com.au

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[ 56 ] april – june 17

9064.Mar16.QLD

Call 1300 132 480

What's on X

Putting on the Glitz Housing & Construction Awards With entries now closed and judging underway in most regions, it won’t be long until we reveal the 2017 winners of Master Builders Housing & Construction Awards across the state.

If you end up taking out honours this year, the fun of winning involves celebrating your success with colleagues and friends, and receiving prestigious recognition from industry peers.

Members tell us time and time again, how enjoyable the Award ceremonies

are. So take the opportunity to glam up, find your stride and head along to the industry’s night of nights.

We’ll be sending out a personal invitation to all of this year’s Award entrants, offering them the chance to purchase tickets for a seat at their local Award ceremony.

Brisbane

Housing & Construction

Tickets are on sale and you can go directly to our website to purchase single or group tickets.

Book your tickets online at mbqld.com.au/hctickets – but hurry as they’ll sell out fast!

Awards

2017

Region

Award ceremony

Venue

Ticket prices

Brisbane

Friday, 7 July

Royal International Convention Centre, Brisbane

$180/$1,700 for table of 10

Downs & Western

Friday, 21 July

Armitage Centre and Heritage Bank Auditorium, Toowoomba

$140/$1,300 for table of 10

Gold Coast

Saturday, 29 July

RACV Royal Pines Resort, Gold Coast

$180/$1,700 for table of 10

Sunshine Coast

Friday, 4 August

Lake Kawana Community Centre, Sunshine Coast

$140/$1,040for table of 8

Wide Bay Burnett

Saturday, 5 August

Beach House Hotel, Hervey Bay

$110/$1,000 for table of 10

North Queensland

Friday, 11 August

The Ville, Townsville

$140/$1,300 for table of 10

Far North Queensland

Saturday, 12 August

Cairns Convention Centre, Cairns

$140/$1,300 for table of 10

Central Queensland

Friday, 25 August

Rockhampton Leagues Club, Rockhampton

$140/$1,300 for table of 10

Mackay & Whitsunday

Saturday, 26 August

Mackay Convention Centre, Mackay

$140/$1,300 for table of 10

Snap up a prize

Proudly supported by

#mbawards17

Give me the cash

We know that many of you love sharing your happy moments on social media, so once again we’ll be running our Housing & Construction Awards annual photo competition.

This year we’re revamping the competition so that you have even more chance to win. We’ll also be gifting cash prizes so you can spend the money however you choose!

Keep an eye on our website and your emails for more competition details. april – june 17 [ 57 ]

mb

X What's on

Roadtrippin’ We promised we were going to upsize Master Builders BUSSQ Roadshow in 2017, so this year we brought you more exhibitors, more competitions and more diversity than ever.

Hitting the road from 13 March, we clocked up thousands of kilometres as we set off to visit our valued members throughout the state, giving them the opportunity to connect with industry experts to hear first-hand about issues facing each of the local regions.

This year we tackled the theme of safety and the need to identify where in your supply chain potential risks lurk, and we gave you practical tips for managing them. We also covered numerous changes and new proposals under the Queensland Building Plan, so you can be across the hot topics that have the power to revolutionise our industry.

Members actively engaged in open panel discussions and had one-on-one time with various leaders in construction policy, industrial relations, insurance, superannuation, housing, and training and licensing.

We’d like to thank our sponsors and exhibitors who made Roadshow possible, including our state-wide partners.

Proudly supported by our state-wide partners:

BOARDS BOARDS ™

™

INEX BOARDS

™

ANY BUILDING

qbcc mb

[ 58 ] april – june 17

•

ANY SURFACE

•

ANYWHERE

X

For the first time, we introduced a Mitsubishi Chill Zone, which gave members a chance to show us their fly footy throwing skills in our Pass the Ball competition. All members who got a bullseye went into the draw to win a heavy-duty, moccasin leather Irwin Tools apron, courtesy of Mitsubishi Motors.

We know how much members enjoy having a chat to our sponsors about innovative products and services that can help with the running of their businesses, so we expanded our Exhibition Hall. We had exhibitors covering everything from superannuation and fleet offers, through to high-quality building products – so there was something for everyone.

This year our travelling mascot even came along for the ride – popping up at iconic tourist attractions throughout our beautiful and diverse state.

And as always, it was bottoms up to a catch up with your mates and some friendly banter about what’s been happening in your world.

If you missed the epic road trip playlist we put together to while away your time on long commutes out to site, don’t worry, you can check it out on our YouTube channel at youtube.com/user/masterbuildersqld april – june 17 [ 59 ]

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What's on

Industry Insight Cairns

Commercial Builders Forum Sunshine Coast

Industry Insight Biloela

Industry Insight Atherton

MONDAY 15

TUESDAY 16

TUESDAY 16

TUESDAY 16

Industry Insight Yeppoon

Industry Insight Mission Beach

Commercial Builders Forum Gold Coast

Master Builders Golf Day Bundaberg

WEDNESDAY 17

WEDNESDAY 17

FRIDAY 19

FRIDAY 19

Industry Insight Emerald

Industry Insight Longreach

MAY

2017

JUNE

2017

WEDNESDAY 24

Industry Insight & Graduation Downs & Western

THURSDAY 25

THURSDAY 1

Industry Insight & Graduation Gold Coast

Industry Insight & Graduation Mackay & Whitsunday

Industry Insight Bowen

Master Builders Golf Day North Queensland

MONDAY 5

MONDAY 5

TUESDAY 6

FRIDAY 9

Master Builders office locations BRISBANE

SUNSHINE COAST

MACKAY & WHITSUNDAY

417 Wickham Terrace, Brisbane, Qld 4000

Level 1, 91 King Street, Buderim, Qld 4556

Suite 2, 40 Evans Avenue, North Mackay, Qld 4740

T: 3225 6444 | F: 3225 6545 ask@mbqld.com.au

T: 4969 4500 | F: 4829 4184 mw@mbqld.com.au

GOLD COAST

WIDE BAY BURNETT

NORTH QUEENSLAND

18 Central Park Avenue, Ashmore, Qld 4214

162 Boat Harbour Drive,Hervey Bay, Qld 4655

Unit 1, 316 Sturt Street,Townsville, Qld 4810

T: 5582 7100 | F: 5609 6054 gc@mbqld.com.au

T: 4303 2400 | F: 4124 7235 wbb@mbqld.com.au

T: 4417 1800 | F: 4422 0094 nq@mbqld.com.au

DOWNS & WESTERN

CENTRAL QUEENSLAND

FAR NORTH QUEENSLAND

166 Hume Street, Toowoomba, Qld 4350

35 Derby Street, Rockhampton, Qld 4700

310–314 Gatton Street, Manunda, Qld 4870

T: 4659 4200 | F: 4641 7854 dw@mbqld.com.au

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T: 5456 9800 | F: 5453 4670 ssc@mbqld.com.au

[ 60 ] april – june 17

T: 4923 1900 | F: 4303 6104 cq@mbqld.com.au

T: 4042 8800 | F: 4027 9214 fnq@mbqld.com.au

Master Builders Golf Day Hervey Bay

Industry Insight Beaudesert

Women in Building Workshop Gold Coast

FRIDAY 9

MONDAY 12

FRIDAY 16

Industry Insight Burdekin

Industry Insight & Graduation North Queensland

Industry Update Mareeba

Industry Update Port Douglas

Economic Breakfast Brisbane

MONDAY 19

TUESDAY 20

WEDNESDAY 21

THURSDAY 22

FRIDAY 23

Housing & Construction Awards – Award Ceremony Brisbane

Housing & Construction Awards – Award Ceremony Downs & Western

Housing & Construction Awards – Award Ceremony Gold Coast

FRIDAY 7

FRIDAY 21

SATURDAY 29

JULY 2017 Commercial Builders Forums

Industry Insight

Master Builders Golf Day

Stay up-to-date on workplace issues affecting builders and subcontractors, while networking with some of the industry’s most prominent key players.

Get informed about the latest developments occurring in Queensland’s building and construction industry.

Enjoy a fun day on the green networking with other Master Builders members while engaging in a little friendly competition.

Economic Breakfast

Industry Update

Women in Building Workshop

Hear updates on the economy from federal, state and industry perspective, as well as short- and medium-term forecasts for the building and construction industry.

A localised version of our Industry Insight that keeps you informed about local issues pertinent to your business.

Join in discussions on a range of day-to-day business topics that affect women either working in the building and construction industry or supporting a partner who does.

Refer a mate Simply tell us about a mate who might be interested in becoming a Master Builders member and we’ll give them a call.

Housing & Construction Award Ceremonies Time to party! Come along to a local event and celebrate with peers, colleagues and partners as we reveal the prestigious winners of our 2017 Housing & Construction Awards in your region.

REFER A MATE & GET $250 OFF YOUR MEMBERSHIP RENEWAL

If they join we’ll give you $250 off your next membership renewal*.

Call Master Builders on 1300 30 50 10 or email membership@mbqld.com.au to refer a mate today! *Terms & conditions apply. Go to mbqld.com.au for full terms and conditions.

april – june 17 [ 61 ]

mb

Training & licensing

Dreams don’t just happen Marie Gjorgioski is a builder and interior designer, a mother of three kids aged under 10, and a student at Master Builders.

Marie initially started an interior design business, Marie G Pty Ltd, but later completed her Certificate IV in Building & Construction to open herself up to bigger opportunities.

“After completing my Cert IV, I attained my Low Rise Builders Licence, which enabled me to expand my business. Nowadays, I don’t just furnish a client’s home, I get to build it too,” says Marie.

“I’m grateful to Master Builders’ Builder Assessment & Licensing Coordinator, Mary Hayes. One phone call to her literally changed my life. Mary encouraged me to do the course so I could pursue my passion, giving me exactly the nudge I needed.”

Marie has now gone on to do the Diploma, which is a part-time course that takes up six to 10 hours of her time each week.

“I enjoy the real-life scenarios we work through, and learn something new all the time. Face-to-face classes are great

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[ 62 ] april – june 17

because discussions in a room of diverse people with different experiences are immensely valuable.”

Although Marie finds juggling life with the demands of study quite challenging, she finds ways to make it work.

“You need to be strict with yourself. If you plan to do some study, stick with that plan and don’t let other things get in the way. I used to procrastinate, but I’ve learnt to just get on with it. Don’t let the work bank up, it’s essential to chip away at it regularly.”

As a mother, she’s also discovered some inventive ways to accommodate study time.

“While I often study after the kids have gone to bed, I sometimes sit down with them and do my ‘homework’ when they do theirs. I try to plan as much as possible so that all aspects of my life get the attention they deserve. I’m also blessed with an amazing support network.”

Master Builders staff are there to support students throughout their studies and provide the right encouragement for them to see their qualifications through, as Marie discovered.

“My trainers were always available for a chat if I needed them. I recall talking to Trainer, Chris Ralph when I was feeling quite overwhelmed, and he motivated me to keep going. There's also a Master Builders online chat zone, which enables you to reach out to peers when you’re working through difficult modules.”

Marie feels very strongly that her decision to study was the right one.

“Getting my Cert IV and working my way to the Diploma hasn’t just been a wonderful move professionally, it has also enabled me to show my kids that you can do anything you put your mind to. Essentially, I model the behaviours I want them to adopt by proving that success and achievement are the result of hard work and determination.”

Master Builders difference Support before, during and after you graduate.



e guide you through the W enrolment process, ensure you have access to any available funding, and may even be able to help you gain recognition of prior learning



work with only the most We experienced trainers who are recognised specialists in their field. When you work towards a qualification with us, you’ll have access to flexible study options across nine locations



fter graduation we’ll assist with A your applications for licensing.

We're committed to giving you ongoing support to help you and your business succeed.

Training & licensing

Upcoming courses NATIONALLY ACCREDITED COURSES

OTHER COURSES

Asbestos Workers Program

General Safety Induction

Legally remove non-friable asbestos.

Learn the knowledge and skills required to work safely on any construction site.

June – Townsville July – Rockhampton

June – Townsville July – Rockhampton

Courses run frequently – call for dates in your region

Business Management for Trade Contractors (BMC)

Certificate III in Construction Waterproofing

Completed Residential Inspector Course

Apply for your Trade Contractors licence.

Waterproof any project and legally issue waterproofing certificates.

Learn how to undertake residential building inspections.

Courses run frequently – call for dates in your region

May – Sunshine Coast May – Gold Coast July – Cairns

June – Sunshine Coast June – Toowoomba

Certificate III (other)

Electrical Testing & Tagging

Certificate IV in Building & Construction (Building) Become a low-rise builder.

June – Brisbane

(intake registration closes)

(White Card)

Become a tradesperson. ○ Bricklaying/Blocklaying ○ Carpentry ○ Concreting ○ Painting and decorating ○ Solid plastering ○ Steel fixing ○ Wall and ceiling lining ○ Wall and floor tiling

Enrol any time

Asbestos Awareness Understand your legal obligations around asbestos.

Test and tag your own electrical equipment.

Courses run frequently – call for dates in your region

To see our full training calendar for upcoming months, please visit mbqld.com.au/events For help and advice with your training needs, call us on 1300 136 002.

Don’t delay Train now with Master Builders and claim your course as a business expense this financial year.

Call 1300 136 002 to register. april – june 17 [ 63 ]

mb

Social scene

Golf Days – Brisbane, Gold Coast

Members enjoyed some well-deserved leisure time out on the golfing green vying to be king of the swing.

Women in Building Our female members got the opportunity to network in a relaxed environment while building their knowledge of the industry at our popular Women in Building workshops.

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[ 64 ] april – june 17

N E E D A C O N C R E T E P O O L S H E L L? Call us and let us do the hard work for you!

Wholesale Pool Shells is a specialist subcontractor to the swimming pool and building industries.

We offer pool shells which include engineering, certification, excavation, reinforcing, concrete and plumbing. We offer fixed prices and two day construction time in most cases, with a network of other licensed pool trades available to you. We can also have excavators, bobcats, tip trucks and concrete pumps available for hire.

Concrete Spraying Specialists Pty Ltd t/a

WHOLESALE POOL SHELLS BSA License 1172793

~ Contact us now for a quote on your next project ~ Tel: 3208 9099 | Email: sales@wholesalepoolshells.com.au

TRAINING

QUALITY SINCE 1981.

APPRENTICES

CALL US TODAY

tailored training solutions TOWNSVILLE • MACKAY • ROCKHAMPTON • BUNDABERG • BRENDALE • SALISBURY

Directory Directory

QBCC# 1076562

Keep warm in style with Jetmaster

Cabinetwork • Shop & Office Fitting Address: 27 Timms Road, Everton Hills Q 4053 Phone: (07) 3353 0255 • Fax: (07) 3353 5647 Email: workshop@chapmanjoiners.com.au

LIST YOUR BUSINESS WITH Jetmaster offers a stunning choice of state-of-the-art gas and catering to all homes with inbuilt single or doublesided, and freestanding units, along with installation options for

THE MASTER BUILDER DIRECTORY PAGES

TODAY. Promote your business to over 8,500 readers.

Visit our showroom today: 10 Webber Dve, Browns Plains 07 38092955 barbequesandmore.com.au

Phone Brooke (07) 4690 9309 for further information

We are Licenced Professionals who are trained to identify the following - Types of Asbestos fibres in a specific site - Health effects of the materials on hand - Standard procedures of decontamination and disposal - Enclosure assignment for Asbestos removal

WHAT WE OFFER? • Bonded/Friable Vinyl Floor Covering • Contaminated Land or Soil • Internal Walls and Ceiling Linings • Down Pipes Drains and Gutters • External Cladding • Fencing • Fires, Floods and Storm Damage • Fire Retardant Material • Gaskets and Rope Seals • Roof Sheeting • Sots Fascia's and Gables • Laggings

Aditional Services • Air Monitoring • Visual Inspection • Asbestos Management Plans • Asbestos Registers • Asbestos Sampling and Testing • Deconstruction & Reconstruction Services • Friable and Bonded Supervision

Trent Jocumsen 0406 426 144 • James Moore 0438 185 210

www.asbestosremovalsaustralia.com.au mb

[ 66 ] april – june 17

CR122094AA

Request a FREE Asbestos • Removal Quote today and one of our experts will be in touch.

Directory Directory

We Can Make Everything Old Look New Again

Jeff Hannaford

Pty Ltd

Ever met a Chartered Accountant with a sense of humour?

With a nickname of “Hairy”, contact Jeff Hannaford who is a community minded Chartered Accountant and doubles as a Trouble Shooter.

What can Jeff and his staff solve??

Anything!!

Cornices & Ceilings Internal & external walls Impact resistant walls Wet area solutions

PH: 4635 0260

For a free insight into what changes you could make to your business or life phone Jeff on 0429 894 937 or Millmerran 4695 1477 Inglewood 4652 1106 or Texas 4653 1155

6 CONDAMINE STREET, TOOWOOMBA www.knaufplasterboard.com.au

Experience Counts 44 years in the trade Now A vailable Seat C

All Ve overs.com.au hicles

Est. 1971

• Annexes • Canopies • Awnings • Tarpaulins • Trampoline mats • Tonneau covers

• Shade covers & sails • Swags & Banners • Clear plastic blinds • Variety of Clear Plastic & Mesh Blinds & Awnings • Repairs & alterations

PHONE 4630 1400 FAX 4630 1686 ADDRESS 374 Anzac Ave Drayton EMAIL sales@njsbobpowercanvas.com ABN 17 182 832 199 | QBSA 1167831

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Jeff Hannaford is a Community Chartered Accountant and Trouble Shooter who has been in business since 1978 when he opened up his first office in Inglewood. His business has now grown with another two offices in Texas and Millmerran.

Jeff supports the AOOB Organisation because they are involved in charity and charity begins at home.

Try Jeff and his staff’s experience in solving your accountancy, taxation and financial worries.

Don’t delay, contact and enjoy the experience of good old fashioned service.

www.njsbobpowercanvas.com april – june 17 [ 67 ]

mb

Product profile

UP FRONT ABOUT WHAT’S ON THE BACK

Towing: why the big numbers are not the whole story.

TRITON

3100kg COMPETITOR

3500kg

REMAINING PAYLOAD

<

TRITON GLS*

INITIAL REMAINING COMPETITOR* PAYLOAD

VS 603kg

341kg ADD PEOPLE

+360kg

The most comprehensive termite warranty in Australia

243kg

-19kg ADD TOOLS

+40kg

If your home has a Kordon® Termite Barrier installed* (*full installation), you can choose to activate and be covered by the Bayer Protection Program.

You will be protected by an exclusive $1 million warranty!

243kg

It’s easy! The Bayer Protection Warranty starts with an inspection of the home by a Bayer Accredited Timber Pest Inspector. If the home is termite-free, and possible conditions which may be conducive to termite attack are addressed, your Bayer Protection Warranty can be renewed. The same inspection takes place each year to give the homeowner total termite protection. This warranty can be renewed annually (fee applies) for the life of the structure.

-59kg ADD DEBRIS FROM SITE

+10kg

243kg

-69kg

The Bayer Protection Warranty covers homeowners for up to $1 million worth of termite damage due to product failure or any other means of termite entry.

Activate your Bayer Protection Warranty by visiting www.kordonwarrantycentre.com.au For further information on the Kordon Termite Barrier, Bayer Protection Warranty and Frequently Asked Questions visit www.kordonwarrantycentre. com.au or contact the Bayer Protection team on 1800 552 802.

TRITON GLS

VS

COMPETITOR OVERLOADED

Remaining payload at max braked towing capacity.

Ball load accounted for.

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Bayer CropScience Pty. Ltd., Level 1, 8 Redfern Road, Hawthorn East, Vic. 3123 Technical Enquiries: 1800 804 479 environmentalscience.bayer.com.au Kordon® is a Registered Trademark of Bayer © 2016

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[ 68 ] april – june 17

Contact your Mitsubishi Fleet Dealer mitsubishi-motors.com.au 1300 13 12 11 *Calculation for competitor vehicle based on: 3200kg Gross Vehicle Mass (GVM), 6000kg Gross Combination Mass (GCM), 2159kg Kerb Mass (including towbar), 3500kg Max Aggregated Trailer Mass (ATM), 10% Towball Download at ATM, 3150kg Max Gross Trailer Mass (GTM). Calculation for Triton GLS based on: 2900kg GVM, 5885kg GCM, 1987kg Kerb Mass (including towbar), 3100kg ATM, 10% Towball Download at ATM, 2790kg GTM.

LOOK UP

FOR YOUR MATES

Contact with overhead powerlines can kill.

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For electrical safety information specific to your industry, visit ergon.com.au/lookupandlive

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Keeping score on construction costs Rawlinsons Australian Construction Handbook and Rawlinsons Construction Cost Guide 2016.

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up

^All data plans are backed by the Telstra FairPlay policy. *For full details plus terms and conditions, visit mbconnect.com.au iPhone and Apple are trademarks of Apple Inc. The Spectrum device and TM are trademarks and are ® registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556

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