Master Builders magazine – April - June 2018

April-June 2018

CUSTOMER SERVICE The tools and tips for your best business in 2018

WASTE LEVY

How you can prepare for the levy

AWARD SEASON IN FULL SWING

FIND OUT WHERE THE 2017 WINNERS ARE NOW

Everything you need, in one place.

Procore’s universal platform connects your team, applications, and devices in one secure, centralised hub for all the data you need to run your business. It’s designed to give the construction industry a flexible, easy-to-use, customisable system, so you can focus on growing your business–not just managing your project.

Streamline communication and centralise your documentation in our best-in-class PM solution.

All the tools to help you baseline, identify trends, and improve on your quality and safety processes.

procore.com

+61 1800 431 456

Master Builder | 1

Published by MASTER BUILDERS QUEENSLAND 417 Wickham Terrace, Brisbane, Queensland, 4000 Phone: (07) 3225 6444 Email: ask@mbqld.com.au Web: mbqld.com.au Editor: Leah Kidd editorial@mbqld.com.au Graphic design: Lee Pearce lee.pearce@mbqld.com.au Advertising: Brooke Gardner NRM Custom Publishing brooke.gardner@newsregionalmedia.com.au (07) 4690 9309 or 0407 406 518 Print and distribution: News Regional Media Cover photo: 2017 Brisbane Home Renovation/ Remodelling project over $1 million – MCD Construction for Clifftop House in Teneriffe, Brisbane.

Contents

page 50

INDUSTRY INSIGHTS

SERVICES & ADVICE

WHAT'S ON

4-5

President’s Message

23-25

Ask our experts

46-47

Upcoming events

6

Industry Voice

10

In the Loop & Latest blog

27

Mandatory labour hire licensing scheme

49

Housing & Construction Awards 2018

12-13

March 2018 Snapshot

28

Return to work after injury

14-15

Regional Profile: Great Brisbane Region

29

Snapshot: 2018-19 State Budget

50-51

Where are they now? 2017 Housing & Construction Awards winners

31

Protect your hearing

CUSTOMER SERVICE

33

Data breach reporting laws

51

The 2018 Award ceremonies dates, venues and prices by region

34

QBCC audits fire-protection work

52

Enter the #mbawards18 photo competition

35

Special Conditions addendum to eDocs

53

The judging process

54-55

Roadshow 2018 wrap

57

Social Scene: Breakfast Club

17

The Marketing Do’s for your business

18

Why consistency is key

19

Business growth with free tools and customer feedback

20

Know when to hire a profit coach

MEMBERS CORNER 37

Tradie: Daniel Pennefather

58-59

Social Scene: Golf Day

38-39

Steel frame, eco construction is the aim for this Scenic Rim business

60

Social Scene: Industry Leaders Lunch

40-41

Are yurts the solution to sustainable housing?

62

Asbestos training vital for you and your workers

42

The real deal

63

Upcoming courses

43

The HR toolkit your business needs

44

Need plasterboard? Look to the experts

45

Get your super sorted

© This publication is copyright of Master Builders Queensland.

Master Builder is the official magazine of the go-to peak industry association, Master Builders Queensland. All advertising and editorial adheres to Master Builders Advertising & Editorial Policy at mbqld.com.au

2 | Master Builder

Disclaimer: Advice and information in this publication is given in good faith, on the understanding that any contributing person or organisation are not to incur any responsibility for negligence or legal liability if content is incorrect, incomplete, inappropriate or defective. All liability is therefore disclaimed.

INDUSTRY INSIGHTS

Hear what our customers are saying about Waterstop Streamline I am happy to give my recomm endation to use Waters top Streamline.

It is the only modern looking product that I have se en that positi vely connects the shower screen to the waterproofing in a completely leak free way. ..

Mr Albert Aebe rhard Builder, Hotondo Homes Group AC

s oduct new pr ry it y n a t o m indus With s n our i ime to r t e f d fin o on of t t l all. icu is diff tigate them inves made lad we g y r e v e.

We are for this on time

T

Buildin

line Stream terstop a W e b g r will By usin e showe h t s a w h o n t Ik e. I very tim is e t t c c u e d f per is pro t ause th n c e e m b e , c e a to b tate pl ic d s t o t n d mpone designe ther co o r. e e h w t o f ete sh of all o e compl h t o t p u e l to make impossib tually . p It’s vir u it stuff M

aging

Waterstop is easy to order with efficient delivery.

It has given us the edge on our competitors and is our preferre d method of waterproofing and tiling showers.

IF YOU ARE ONE OF OUR COMPETITORS READING THIS AD PLEASE IGNORE.

ead Whiteh ts Mr Glen elopmen JM Dev B r, o ct Dire g in ag an

op the Waterst Switching to a en be system has Streamline ny. pa m co e sult for th fantastic re by being l the boxes It ticks al stall k, easy to in modern, slee e. and failsaf ed with irs associat Costly repa e now a er trays ar leaking show e past. thing of th Luke Pearce s Devine Home on Manager, cti tru QLD Cons

right mes nnis W zley Ho Mr De er, Bea g a n a M t c je ro g and P

My b usine ss ha rapidl s expa y sin nded ce we the W start aters ed us t ing op St hob a reaml nd n ine ow I volun have tarily tilers recom Water mend stop s ing t ystem he – and to oth me – er bu ilders Every . one t hat u ses it loves it.

Mr Fre Man dM

Tony Glover Tony Glover Tiling & Waterproofing

Waters top Str Why wo eamlin uld an e– yone u se any else to thing build a shower?

At last someon e has g togeth ot a prod er that uct not on but it ly work looks goo s, d and is for eve so easy ry trad e to wor even com k w it h. It es with instruc step by tions on s tep the prot ective t ape.

Mr An

eddin Directo gs r, Wate rtight A (Wate ustralia rproofe rs)

reamline in all Using Waterstop St made life easy s ha as are our shower and our tilers. for waterproofing to install and They are so simple professional. y ver k loo s alway my clients I recommend to all Streamline p sto ter to use the Wa areas. wer sho eir th in m syste Mr Kerry Blake terproofing

Director, Blake’s Wa

WATE12550_MBA

drew S hailer Andrew Shailer Ti ling

For more information, visit www.waterstopstreamline.com.au Phone 07 5426 3700

•

Fax 07 5426 3711

•

Email sales@gleda.com.au Master Builder | 3

INDUSTRY INSIGHTS

Campaign raises Master Builders profile with Ralf Dutton, President

FINDING out your builder is a Master Builder, sure beats finding out they’re not.

This was the theme of our recent consumer brand campaign aimed at Queenslanders looking to build or renovate their home and encouraging them to use a Master Builder.

Our intention was to build on the success of our last consumer campaign (think back to our quirky consumer asking the ice cream sales man building questions), which saw record searches on our Find a Master Builder search and an increase in enquiries for members.

Our overall campaign objective was similar this year – we wanted to really get consumers thinking and questioning who they use for renovations or building and encourage them to use a Master Builder.

However, this isn’t just about creating conversation or getting consumers thinking – we have invested heavily into this campaign to support and help drive more business to our valued members.

4 | Master Builder

You might have seen the ad on your TV at home, through digital TV, on Facebook and through Google searches. If you haven’t seen it, yet – it’s available on our @ MasterBuildersQueensland Facebook page.

execution. With a flair of personality and humour, the ads were designed to be engaging and memorable, with a strong call to action to use our Find a Master Builder search to find a builder or tradie.

In fact, as we go to print, the campaign has already produced tangible results. Visits to our website’s Find a Master Builder search and display village areas peaked during the campaign period, with traffic to our Find a Master Builder search increasing by a whopping 500% since last month and 1,000% on the same time last year. The number of searches also rose significantly. On social media, our ad was viewed more than 20,000 times and generated significant levels of engagement.

We’ve been strongly encouraging our members to make sure they’ve signed up for the Find a Master Builder search or, if they’re already listed, check out their profile to ensure all their information is up-to-date.

Since putting out the call, we’ve had hundreds of new or updated profiles submitted.

If you received enquiries and business as a result of the campaign, we’d love to hear your story. We might even feature you in our next magazine!

To activate or update your profile, just login and visit the My Membership area of our website at mbqld.com.au/my-membership

We believe the success of our consumer campaigns comes down to the creative

While the campaign is now finished, traffic and enquiries remain elevated, so I urge you, if you work in the residential sector, to sign up or update your profile if you haven’t done so already.

INDUSTRY INSIGHTS

Master Builder | 5

INDUSTRY INSIGHTS

Budget boost for builders with Denita Wawn, CEO Master Builders Australia

OVERALL the Federal Budget 2018-19 will boost confidence in the building and construction industry.

Building and construction investment is a major driver of the improvement in the Budget position.

to sign up to the $1.5 billion Skilling Australians Fund (SAF) and government has listened. The SAF will focus on funding for new apprentice training initiatives that are no longer conditional on a levy of skilled migration.

Reducing the tax burden on households and small business is good for the economy and good for builders. People may decide to renovate their kitchen sooner or buy their first home faster.

As part of SAF, there is $250 million available for state and territories in this financial year. A share of $50 million is available for governments that sign-up to the SAF prior to 7 June 2018.

It’s also great news that many of our small builders, who are sole traders and will get tax relief in this Budget.

A total of $50 million per year over four years will be available to states and territories who are signed up to the SAF.

Master Builders Australia called for more certainty for state and territory governments

The Government’s infrastructure Budget will play a key role in setting the nation up

6 | Master Builder

for future prosperity. The additional $24 billion investment in infrastructure across the country will boost the productivity and liveability of our cities.

Small businesses will benefit from the extension of the $20,000 immediate tax write-off scheme until 2019.

There are more Small to Medium Enterprises (SMEs) in building and construction than any other industry and this is great news for Mum and Dad building businesses and tradies.

The unincorporated small business tax discount rate will increase from five per cent to eight per cent, allowing SME builders to write-off their assets faster.

INDUSTRY INSIGHTS

The new X-Class.

Available now at Mercedes-Benz Brisbane, Windsor.

Be one of the first to experience the new X-Class Ute today at Mercedes-Benz Brisbane’s Windsor Dealership. With the three equipment lines PURE, PROGRESSIVE and POWER as well as the multitude of Genuine Accessories, you can shape your X-Class so that it exactly fits with your lifestyle and your requirements.

Visit Mercedes-Benz Brisbane at 195 Lutwyche Road, Windsor to discover the X-Class today or call on (07) 3251 6699. www.mbbrisbane.com.au

The X-Class PURE from

$54,735 Drive Away*

Standard features: • Air Conditioning • Audio 20 CD with 17.8 Screen & Touchpad • Rear View Camera • Tyre Pressure Monitoring • Collision Prevention Assist • Lane Departure Warning

*This information is correct at time of publication, however specifications, equipment level and price may change without notice. From pricing based on drive away price of X-Class PURE base model (X220d 2WD) with standard specifications. Price shown is drive away pricing including dealer delivery charges, registration, compulsory third party insurance and stamp duty.

Mercedes-Benz Brisbane

Vans Sales Centre, 195 Lutwyche Road, Windsor. (07) 3251 6699.

Vans Service Centre, 83 Fison Avenue West, Eagle Farm. (07) 3183 9555.

Master Builder | 7

INDUSTRY INSIGHTS

Waste levy a sour taste for Queensland with Paul Bidwell, Deputy CEO A WASTE levy will return to Queensland – there’s no doubt about it. What we need to do now is work hard to ensure there’s no negative impact on the cost of building for Queenslanders.

Why is the levy returning?

In August 2017, the Queensland Government commissioned an investigation into reports that 900,000 tonnes of interstate waste was trucked into Queensland during 2016-17. The outcome was a recommendation for a general levy on all waste disposed of at landfill in Queensland. In March 2018, the Queensland Government announced it would introduce a waste levy.

What is a waste levy?

For the building and construction industry, a waste levy means an extra charge on top of the gate fee for waste taken to a disposal facility. When Queensland previously had a waste levy, it was billed per tonne of waste at a cost of $35 per tonne.

8 | Master Builder

If the new levy proposed for Queensland is similar to that of NSW at $138/tonne it will add an additional $2,000 to the construction cost of a new home or a major renovation.

Where do we stand?

Master Builders doesn’t support the reintroduction of a waste levy unless measures are taken to ensure Queenslanders and the building industry are not impacted by the resulting increase in costs. At this point we can’t see how that can happen. It appears that the levy will do nothing but push up the cost of construction for the housing and commercial sectors.

Reduce and recycle?

The levy will be paid on waste which goes to landfill. So if builders can reduce the amount of waste going into landfill, they will avoid paying the levy. However, that’s easier said than done. We need government to understand the problems facing our sector in this regard: • On-site sorting of waste is not viable, particularly in the housing sector where

there has been a shift to smaller lots, which is likely to continue • There’s limited access to resource recovery facilities; almost none outside of SEQ. This means there’s little to no opportunity for builders to reduce the amount going to landfill • Currently, there’s little to no market for recycled waste products. This means there’s little or no incentive for the industry to invest in new/expanded resource recovery facilities. This isn’t the case in other states, for example South Australia has a ‘waste to energy’ scheme which creates a demand for recycled building material.

How are we getting involved?

We’re involved in the process to develop the waste strategy. While we are opposed to the levy given the cost implications, we are exploring options that could assist Queensland’s building industry, in particular smaller businesses in regional areas, to reduce the amount of waste they send to landfill.

ULTRA BRICK

INDUSTRY INSIGHTS

Designer Range Blocks & Bricks

Not just another brick, the ULTRA BRICK has been designed and engineered from the ground up delivering a premium pressed brick with a finish to suit any budget.

A bespoke mix of raw materials have been combined with the latest pressing technology to produce a brick that is perfect in shape, consistency, durability, and easy to lay. Delivering crisp lines, rich colour and texture, the ULTRA BRICK is the brick range for the 21st Century.

Premium look. Ultra results.

ULTRA BRICK

Benefits • • • • • •

Finely textured surface with Bayferrox® pigments for vibrant long lasting colour Sika® additive to reduce likelihood of efflorescence No need to paint or render Non combustible Won’t rot, rust, or delaminate Manufactured locally by National Masonry®

Where to use • External and internal walls • Feature walls • Fences

Which colour

Pearl Grey

Name

Dimensions

Weight per unit (kg)

Units per m2

Units per pallet

ULTRA BRICK

230x76x110

3.8

50

500

Contact us now for your product samples

Available in 8 modern colours

Alabaster

Technical

Platinum

Brisbane | Gold Coast | Newcastle | Mackay | Melbourne Charcoal

Terrain

Coco

Paperbark

Almond

Arrange samples online

Call to Arrange Pickup

www.nationalmasonry.com.au

07 3271 9292

Available in 4 finishes

Smooth

Honed

Shot-blast

Polished

Colour variations occur from batch to batch. Colours shown are indicative only and should not be used for final selection. Products ordered should be chosen from actual samples current at the time of order and are subject to availability. Photographs in this brochure are only representative of National Masonry® products and the appearance and effect that may be achieved by their use. Samples, brochures and displays should be viewed as a guide only. Correct as at 15/01/2018. NAT0180 SQLD Ultra Brick A4 Ad v1.

Master Builder | 9

INDUSTRY INSIGHTS

In the loop How is building work tracking so far for 2018?

The Australian Bureau of Statistics reported the following figures for February 2018.

Total building approvals are down by 6% over the past 12 months

Latest blog:

WATT is going on with electricity connections?

Significant delays to electricity connection times have been a bug bear for our industry since the introduction of the government’s “Power of Choice” program in late 2017…so we asked our members about it in our latest Survey of Industry Conditions.

The results were startling.

Two out of three respondents (66 per cent) suffer through regular delays to their projects as a result of the length of time required to connect the electricity. A further 21 per cent experience occasional delays.

Cost time Units are down by 19% but houses are up by 5%

These delays are now starting to impact project costs, anywhere from $1,000 to $2,000; some even as high as $5,000.

“It can be thousands in both lost time and lost opportunity. It is so frustrating,” one member stated.

Total value of non-residential approvals is down by 2% over the past 12 months

Cost money

Since the roll out of the "Power of Choice" program in late 2017, according to the respondents, the situation has only worsened. The Australia-wide program has reportedly increased the time, cost and complexity of the process.

Mackay and Whitsunday has had the largest shift in approvals, increasing by 57% over the past 12 months

Respondents were scathing of how the program works in practice.

The Gold Coast has seen the biggest drop, down 32%

"It is a complex process that takes ages and has a number of players involved. Clients don't understand the process and that their selection of a retailer affects the whole process, including the installation of the infrastructure required.”

Hard data like this influences government, so Master Builders will be taking these numbers to the federal regulator and asking for change.

10 | Master Builder

INDUSTRY INSIGHTS

DRIVE SAVINGS HOME

TFM2049 MBA QLD 04/18 T2018-009627

WITH YOUR GOLD FLEET DISCOUNT

Being a member of the Master Builders Association has its advantages. You’ll get a Gold Fleet discount across the complete range of Toyota vehicles1. Ideal for families, the Kluger features Toyota Safety Sense+ technology and a 5-Star ANCAP Safety Rating2 to protect those who matter most. Plus there’s masses of storage and gutsy performance. For the right vehicles at the right price, Toyota Fleet means happy families all around.

To find out more, visit your Fleet Specialist Dealer or call 1800 444 847

®

Master Builders Association membership details required to redeem Gold Fleet Discounts.

1. Excluding Special Edition models. 2. Toyota Kluger 5-Star 2014 ANCAP Safety Rating.

toyota.com.au/fleet

Master Builder | 11

INDUSTRY INSIGHTS

March 2018

SNAPSHOT Su rvey of I ndus t r y C o n d i t io n s

QUEENSLAND State-wide residential conditions remained muted and while the non-residential sector continues to struggle, there was an increase in reports of more stable conditions. There’s more confidence in the future with the residential and non-residential sectors expected to strengthen in coming months. This is backed up with strong turnover, profitability and contract prices. High labour costs and materials continue to be Queensland’s most significant constraint on the industry.

GREATER BRISBANE Trading conditions in both the residential and non-residential sectors fell away after a strong end to 2017. This is expected to stabilise over the coming three months. The improved outlook is well-founded with turnover, profit, new contracts, contract prices and employee levels looking stable for nearly all respondents. The high cost of labour and materials continues to provide the greatest challenge.

GOLD COAST Both the residential and non-residential sectors struggled at the beginning of 2018. Looking forward, trading conditions are expected to stabilise with turnover, profitability, contract prices and staffing levels all expected to be stable. Labour and material costs remain the most pressing constraint affecting business.

SUNSHINE COAST While trading conditions for both the residential and non-residential sectors remained muted over the quarter, there's optimism for the future; optimism that’s well-founded with turnover, profitability and new contracts all improving. The cost of labour and materials is the greatest challenge for businesses in the region.

12 | Master Builder

*percentage of total respondents

INDUSTRY INSIGHTS

DOWNS & WESTERN Respondents across both the residential and non-residential sectors reported a much improved start to the year with even further improvement expected over the coming three months. Stable turnover and contract prices are supporting good profit and employment levels.

At the same time, rising labour and material costs are a critical constraint on businesses.

WIDE BAY BURNETT Respondents reported a stable start to the New Year after a weak end to 2017 for both the residential and non-residential sectors. This is expected to continue into the coming three months with turnover, profitability and contracts all looking stable. The top constraint continues to be the high cost of labour and materials.

CENTRAL QUEENSLAND While non-residential trading conditions remained stable, there was an improvement in residential conditions. This is expected to be shortlived with turnover, profitability and contracts all weakening. Difficulty in finding qualified staff, and high labour and material costs continue as significant constraints in the region.

MACKAY & WHITSUNDAY While the region has been improving, the March results show weaker trading conditions for both the residential and non-residential sectors.

There is more confidence in the future with conditions expected to be stable off the back of stable turnover, profitability and contract prices.

Employment levels are on the rise, having the knock-on effect of making it more difficult to find qualified staff and contractors.

NORTH QUEENSLAND While the region has been enjoying improved conditions, the March quarter returned a more muted result with an increase in both residential and non-residential sectors reporting weak conditions. This is expected to stabilise in the near future with turnover, profitability and contract prices all stable. The challenges caused by high labour and material costs are reaching a critical level.

FAR NORTH QUEENSLAND Non-residential trading conditions stabilised over the March quarter, while residential conditions remained weak. Stable turnover, profitability and contract prices are expected to help trading conditions in both sectors to stabilise in the coming three months. The high cost of labour and materials is now a critical constraint acting on the region.

Master Builder | 13

INDUSTRY INSIGHTS

Graham Quirk Lord Mayor of Brisbane Brisbane is a great place to live, work and relax – it’s a safe, vibrant, green and prosperous city, valued for its friendly and optimistic character and enjoyable lifestyle.

Every day, council works with residents and local communities to help make our city what it is today with a long-term vision for the future.

Brisbane City Council is delivering congestion-busting road projects, Australia’s most modern public transport, including the Brisbane Metro, as well as the parks and vibrant, liveable communities that residents deserve – all with a strong economy and more local jobs. We’re growing our city while maintaining the character of our suburbs, planning carefully for inevitable growth and focusing development around transport options.

By 2041, Brisbane will need to cater for an extra 386,000 residents. Currently more than 1,300 people are moving to Brisbane each month.

As our city grows, Brisbane City Council is committed to working with the community to carefully plan for our future.

Greater Brisbane Home to the State’s Capital, Greater Brisbane incorporates the Brisbane CBD and outlying suburbs. The vast region features city, sand, surf, bushland and rainforest and is geographically made up of Logan to the south, Ipswich to the southwest and stretches to include the Redlands to the southeast and Moreton north of Brisbane metropolitan.

$

1,861

Median mortgage repayment per month (Greater Brisbane)

14 | Master Builder

$

530,000 Median dwelling price

$

Together we have already achieved a lot.

We have created more lifestyle and leisure options and delivered Australia’s most modern public transport while keeping Brisbane clean, green and sustainable. But there’s more work to be done. Our task is to keep housing affordable and support a growing economy while continuing to tackle traffic congestion.

410,000

Median new house price

$

36,556 Median personal income per year

INDUSTRY INSIGHTS

Russell Lutton

Allan Sutherland

Wayne Wendt

Councillor for City of Logan

Mayor of Moreton Bay Regional Council

Acting Mayor of Ipswich

The City of Logan is a young and dynamic city, home to more than 313,000 people.

With the population to grow to about 520,000 in less than 20 years, Logan is entering an exciting era of growth.

There’s never been a more exciting time to invest in the Moreton Bay Region.

Logan has 11 activity centres that have been planned to accommodate for the majority of the city’s population and jobs growth.

As the home of Queensland’s fastest growing area (Australian Bureau of Statistics, 2016), game-changing infrastructure projects such as the $1 billion Redcliffe Peninsula train line and The Mill at Moreton Bay Priority Development Area (PDA) are driving and future-proofing a booming regional economy now valued at more than $17.3 billion and a competitive, skilled workforce of 118,000.

These include two Queensland Government Priority Development Areas – Greater Flagstone and Yarrabilba. When fully developed, they will be home to more than 170,000 residents.

Council’s Mill at Moreton Bay PDA, with a major university campus at its core, will itself deliver more than 6,000 ongoing jobs, 10,000 university places and $950 million in economic activity by 2031.

Infrastructure investment is a priority for the city. Upgrades to the Logan and Gateway Extension Motorways through Transurban Queensland's $512 million Logan Enhancement Project are set for completion in 2019.

In the next two decades, our community’s population will be greater than 660,000 and job numbers will exceed 175,000.

Overall, Logan had 6,239 residential dwelling approvals last year; an increase of 10.6 per cent from 2016.

Logan City Council is actively advocating to the Queensland Government and Federal Government for investment in other key roads infrastructure, including the M1 Motorway, Mt Lindesay Highway and Waterford-Tamborine Road, as well as the Salisbury-Beaudesert Passenger Rail.

Logan’s Gross Regional Product has risen to $13.488 billion since 2011. The construction industry is valued at $1.615 billion and is a key driver in the economy with manufacturing.

$

94,692

Median family income per year

The first ever major land supply reports for the region reveal Moreton Bay is wellequipped to meet the expected demand for land over the next 25 years, with the region on-track to have more than 1,670 hectares of land for business and industry use, and meet expected demand for 4,300 dwellings per annum.

Council’s major Caboolture West Local Plan in the region’s north will be instrumental in helping meet that need and will unlock more than 2,100 hectares for more than 70,000 new residents.

6.0%

Unemployment rate in the region

Ipswich has been built on hard work and pride, in not only what we do, but where we live.

Our city heart is on the verge of rebirth with demolition work well underway on the next stage of the former shopping centre redevelopment. A key feature of this site will be the new multi-level city administration building located on the corner of Nicholas Street and Union Place, along with the new Ipswich library and multi-use city square.

Ipswich Central is the business and cultural heart of our city. It already has a number of successful café and restaurant precincts.

This is the city’s golden opportunity to create a new and highly desirable city centre that operates at a higher level than just a CBD. It will become a place where people want to be. A place where families and friends gather and meet to enjoy the senses, sounds and flavours. The city continues to lead by example with an economic and social transformation agenda focussed on innovation to support the way we live.

We are focussed on both jobs for today and opportunities of tomorrow. A truly smart city provides those opportunities for local residents to live close to where they work.

To find more information about membership in the Greater Brisbane region, visit mbqld.com.au/greaterbrisbane

92,558 13,474 (8.6%)

Construction workers employed in the region

New dwellings approved in the region during the past 12 months

$

7.9b

Building value in residential building approvals

Source Queensland Regional Profiles, Queensland Government Statistician's Office, Queensland Treasury and REIQ

Master Builder | 15

CUSTOMER SERVICE

Feature:

Customer Service Marketing Do’s for your business p17

Mosaic Property co-founder talks consistency p18 Incorporating customer feedback and free promotion tools p19 How a profit coach could help your business p20

16 | Master Builder

CUSTOMER SERVICE

Marketing Do's for your business

Do consider any legal requirements you need to adhere to in your ads. For example, all licensed businesses must comply with advertising requirements set out in the QBCC Act 1991, such as including your QBCC licence number.

Do offer opt-out when using email marketing.

Make sure you comply with your legal obligations and offer an ‘unsubscribe’ option.

with

Do include a strong ‘call to action’ with a sense of urgency or limited-time offer, i.e. ‘Offer ends this Friday – call today!’

Master Builders Marketing Executive

Do include your contact details: website address, phone number and email.

Cassandra Dalton Do think about the market you are targeting: How do they think? What are their key motivators? Why would they want your product/service? What’s the ‘hook’ that will grab their attention?

and your value proposition. Cheap isn’t always the best offer. Think about what it is your customers really want and value. Where is there a space that your competitors aren’t that you can reach your customers?

Do think about your current and past customers: it costs far less to turn a one-time customer into a repeat and loyal customer, than it does to acquire a new customer. They are also your best word-of-mouth advocates.

Some churn is inevitable so you need to keep marketing to new customers too.

Do be consistent with your brand and messaging: set a tone and style for your marketing that reflects your brand image.

Think about your brand’s personality and the industry you’re in and market you’re targeting.

Do consider your competitors: Do you know what they are offering? What can you compete with? Find your point of difference

Do keep it simple. Communicate your message in as little words as possible – cut the fluff. Direct people to your website or call for more information. Keep it focused on one key message at a time if possible.

Do test before investing a lot of time and money into one marketing channel. Track the response from that source by asking incoming queries how they heard about you.

Or, use a particular email address or phone number solely for that ad.

Remember: there are many reasons why marketing works or doesn’t work. It could be the media channel you’re using, your ad needs reworking, maybe the call to action isn’t clear, or perhaps there are other things outside of your control that are distracting your target customers. I.e. Tax time, or recently, the Commonwealth Games.

Master Builder | 17

CUSTOMER SERVICE

Founders find key in consistency IF THERE’S one word Mosaic Property Group co-founder Brook Monahan ensures permeates everything they do in their business, it’s consistency.

Wilson, to go behind the scenes of their social strategy and see how consistency and customer service go hand-in-hand in their business.

Whether it’s from their building products, client experiences or their social media, “being consistent in everything we do” is something Mr Monahan and business partner David Handley take great pride in. For their business, it’s a non-negotiable.

How do you use social media to engage with your customer and target audience?

“One of our key benchmarks for success is gauged by positive client experiences and we pride ourselves on providing the very best in communication from when a person first comes into contact with the brand, through to purchase and construction,” Mr Monahan said.

“Our commitment doesn’t end at handover of a project either. We stay with our purchasers well into the future.”

And with a business that’s grown to almost 100 employees across offices at Paddington and the Sunshine Coast, an in-house marketing and social media team and an active Facebook following of more than 4,000, it’s clear they know a thing or two about consistency in customer service too.

We caught up with Mosaic Property Group’s Social Media Coordinator, Samantha

We’re very active on platforms such as Facebook, Instagram and LinkedIn – but it’s not as simple as spamming our followers’ feeds with sales pushes every day. Our audience is very engaged, and we use these platforms to provide them with value and give them a reason to keep following us.

We post everything from investment information and design tips, to local restaurant recommendations and photos of cute dogs. Of course, we also showcase our recent projects, with regular construction updates and video content promoting each one.

Why does social media play such a vital role in your business?

Social media allows us to speak directly to not only potential buyers, but suppliers and other industry stakeholders. We put a heavy focus on proactively engaging with the communities surrounding our projects, and

leverage social media to do so through some fantastic video content, events and other community updates.

It’s also an invaluable tool in promoting Mosaic’s unique culture – one that we’re very proud of. Property can be a pretty dry industry, and social media lets us put a face to a name and lets our community get to know us on another level.

What tips and tricks do you have for other businesses starting out, or looking to improve their social media presence?

Don’t get overwhelmed – if you’re just starting out in the social space, pick one platform and do it well before moving to the next. Think about the things that your target audience will be most interested in, and work out how to relate these back to your business.

How do you maintain consistency on your chosen platforms?

Not all channels are created equal. Audiences on different channels are all quite different, and we tailor our content accordingly. In saying that, everything we post has a familiar Mosaic tone to it – genuine, informational and knowledgeable… but not too serious.

Mosaic Property Group Social Media Coordinator, Samantha Wilson 18 | Master Builder

CUSTOMER SERVICE

Feedback a free tool to growth DCG Werry owners use determination to overcome obstacles and deliver on frequent customer request of a website for their building business ACTIVELY taking on board feedback and using free tools to drive customers is an integral part of customer service for Boyne Island’s Emily and David Werry.

The husband and wife team own DCG Werry Building Services and use social media as the major way they advertise their business.

“We have a lot going on, but you need to do what you need to do to grow your business.

You can’t just sit back and wait for the work to come to you; you’ve got to promote yourself and your business.”

“I think for anyone in this business, advertising is everything,” Mrs Werry said.

She said posting to Facebook, along with a small amount of Facebook advertising had been so successful it was now where the majority of their clients were coming from.

“And when you’re a small business, you have to take advantage of as much as you can.

(Traditional) advertising can be quite costly, so using as many free avenues as you can is going to benefit you and the business.”

“It’s a great tool. Our clients, prospective clients and even our suppliers love seeing our updates. A lot of our clients get excited if they see their photos up there (on Facebook),” she said.

Mrs Werry said having your finger on the pulse and getting your business in front of your ideal customers was essential.

“You need to know you’re reaching as many people as you can,” she said.

The pair have a young family and wear a lot of hats in their business with David on the tools and Emily taking care of accounts. But with a team effort, they always ensure they make the time to post to and engage on social media.

“David has always been a big believer in taking before and after photos of jobs. It’s been a great tool for us (personally) and to see the transformation that’s happening and share that on Facebook – it’s great for our clients.”

Mrs Werry said beyond driving customers to their business, the biggest thing social media had given them was feedback direct from their current and ideal clients.

“We kept getting a lot of people asking if we have a website,” she said.

“For us, it was about having the time and the tools to do it.”

She said regardless of the challenge they took the feedback on board and made it a priority to deliver a website for their customers.

“We’re really happy with the way it turned out.

My sister and I did it together. She studies design and she loves doing that kind of stuff,” she said.

Mrs Werry said the feedback from customers had been fantastic. She said the platform had been an invaluable way to promote their business, examples of their work and, unlike social media, was the one platform they owned if all social media were to disappear tomorrow.

“For anyone looking to promote themselves without spending a fortune, a website is absolutely the way to go,” WCG Werry Builder Services co-owner Emily Werry Master Builder | 19

CUSTOMER SERVICE

Numbers that count Know when to outsource in your business ONE day he was building million-dollar houses, growing his team and making a name for himself as a luxury home builder. The next day he was bankrupt, lost his home and his business. But it didn’t have to end this way.

This is the true story of a builder who engaged the services of Indooroopilly, Brisbane, Xact Accounting owner Michael Renton (pictured) in 2010 in a last ditch effort to save his business.

“But his structure was built on poor foundations. He hadn’t put in place the systems needed to scale his business; specifically there wasn’t a proper job costing system in place,” he said.

“When he began his business, the builder had meticulously estimated his costs for each house build, costing in his materials, subcontractors labour and some contingency, all neatly laid out in spreadsheets,” Mr Renton said.

“As he was not job costing properly, he didn’t exactly know his profit margin from each build and he failed to properly factor in his overhead costs. While he was good at his trade and brilliant at customer service, unfortunately he had not learnt how to run a growing business.”

“This led him to building a few million-dollar homes each year and making a healthy $500,000 annual profit.”

Making the most of a booming market, Mr Renton said the builder couldn’t resist the temptation to grow and soon he was managing six projects at a time.

Sadly, Mr Renton said he was called in to help too late.

“By that time, the working capital hole stood at $2.2 million and he was in too deep to recover. He declared bankruptcy and lost everything,” Mr Renton said.

Key takeaways Ideally a good accountant should act as a profit coach and help you: • Measure actual margins after each job • Manage margins throughout each job • Review margins and methodology at the end of each job for continual improvement.

N E E D A C O N C R E T E P O O L S H E L L? Call us and let us do the hard work for you!

Wholesale Pool Shells is a specialist subcontractor to the swimming pool and building industries.

We offer pool shells which include engineering, certification, excavation, reinforcing, concrete and plumbing. We offer fixed prices and two day construction time in most cases, with a network of other licensed pool trades available to you. We can also have excavators, bobcats, tip trucks and concrete pumps available for hire.

Concrete Spraying Specialists Pty Ltd t/a

WHOLESALE POOL SHELLS BSA License 1172793

20 | Master Builder

~ Contact us now for a quote on your next project ~ Tel: 3208 9099 | Email: sales@wholesalepoolshells.com.au

INNOVATION & TECHNOLOGY

A winning partnership for your kitchen needs Winning Commercial is proud to work with Omega and Blanco to realise the outstanding kitchen solutions that distinguish the finest Australian residential developments.

Drawing on the combined experience of many years in the commercial sector, this is a long-standing partnership between the family owned Winning business and industryleading manufacturers, each distinguished by unique standards of expertise and knowledge. Together they can be trusted to work closely and apply rigorously high standards throughout your project, providing support from start to finish to ensure best results.

Talk to us about your project today! winningcommercial.com.au 1300 070 070 Master Builder | 21

////////////////////////////////////////////////////////

CUSTOMER SERVICE

Looking

Good!

For decades Beaumont Tiles has been providing quality solutions for builders. Trust the team to ensure your homes are looking good!

Over 110 outlets showcasing the latest trends and exclusive designs in tiles, stone and bathroomware.

tile.com.au 22 | Master Builder

SERVICES & ADVICE

ASK OUR EXPERTS YOUR QUESTIONS ANSWERED

Marcus Zammit

Emma Kirby

Karen Haworth

Tracey Wood

WHSE Advisor

Principal Advisor – Workplace Relations

Manager – Planning Services, Housing

Principal Legal Officer – Members Legal

The building and construction industry can be complex, which is why we receive thousands of member enquiries each year.

Here at Master Builders, our friendly and knowledgeable experts are on hand to answer your questions about the issues you face in the day-to-day running of your business.

This advisory service is free to members – and it’s just one of many ways we’re committed to giving you a valuable membership experience.

Over the following pages, this edition’s panel of experts share some of the common questions they are asked.

We’re here to help, whether you need advice about: •

Contracts, including which contract to use

•

Disputes and getting paid

•

Employment, wages and staffing

•

Workplace health and safety practices

•

Industry compliance and licensing requirements

•

Enterprise bargaining agreements

•

Legislation and how it applies to you

•

Insurance products

•

Plus much, much more.

Remember, if you’re seeking professional advice, don’t hesitate to call Master Builders on 1300 30 50 10.

Master Builder | 23

SERVICES & ADVICE

Workplace Health & Safety with Marcus Zammit

Employment & Wages with Emma Kirby

Principal Advisor Workplace Relations

WHSE Advisor

What is a Workplace Health and Safety Officer?

Recent changes to WHS legislation will see the return of the role of a Workplace Health and Safety officer (WHSO) from 1 July 2018.

A WHSO’s main job is to assist a business to comply with their safety obligations. To perform this job the WHSO will do the following: • Inform the Persons Conducting a Business or Undertaking (PCBU) of WHS matters • Assist in identifying hazards and risks • Report in writing identified hazards and risks • Immediately notify the PCBU of any incident or imminent risk to a worker’s safety • Investigate any incident that has occurred • Assist and accompany an Inspector from the Workplace Health & Safety Queensland (WHSQ) • Establish education and training programs • At least every 12 months (or lesser intervals) assess the health and safety of the business and produce a report • Display a notice advising who the WHSO and Health Safety Representative (HSR) are in the workplace • Perform any other requirement as requested by WHSQ Any person in a business can be a WHSO provided they have the appropriate training. The specific training qualification requirements are not yet known, but are due to be released by the government shortly. We expect the qualification to be no less than a Certificate IV in Workplace Health and Safety.

The requirement to appoint a WHSO will be optional, so employers can make the decision whether they feel they need such a role at their workplace.

The incentive for a business to engage a WHSO is that having such a role can be used as evidence that the business has taken steps to manage health and safety at the workplace.

Remember, appointing a WHSO is not enough to comply with all safety obligations. You also need to actively ensure compliance in all the usual ways, including having safe systems of work, adequate management systems and Safe Work Method Statements (SWMS), and safe onsite work practices.

What is a Safety Policy and a Safety Management Plan?

Though it may seem these documents are similar, they do have two distinct roles. A Safety Policy is a statement that identifies what your business wants to achieve with safety. This can be very broad with the desires of what the business wants to achieve. The Safety Management plan is, as the name suggests, very descriptive about how the business will implement its policy.

If you need help, contact Master Builders’ Workplace Health & Safety team on (07) 3225 6410 or whs@mbqld.com.au 24 | Master Builder

One of my employees has said that other employees are excluding him. Is this bullying?

Bullying is when a person or group repeatedly behaves in an unreasonable manner toward another individual or group in a manner that presents a risk to health and safety. This unreasonable behaviour may involve social bullying. Social bullying, sometimes referred to as relational bullying, involves hurting someone’s reputation or relationships. Social bullying includes: • Leaving someone out on purpose, for example, if all of a work team is asked if they want to go somewhere for smoko except one person • Playing mind games, ganging up/ picking on a person/ other psychological harassment • Not acknowledging a person, such as not saying good morning • Spreading rumours or embarrassing someone in public Recent research has suggested that while most people believe exclusion is less harmful than other bullying behaviours, being excluded is much more likely to lead to health problems and work issues. To protect your employees and avoid damaging and costly claims, employers should be willing to address social bullying in the workplace.

Master Builders is holding a workshop exclusive for members on 4 June 2018 in Brisbane that will teach you how to take a proactive approach to managing bullying in the workplace. Visit mbqld.com.au/training for information. You can also contact the Master Builders Workplace Relations team for assistance with developing policies and investigating concerns.

I provide my on-site carpenter with a work vehicle free of charge and they use it to travel from home to site and back each day, do I need to pay Daily Fares and Travel Pattern Allowance?

Yes, under the Building and Construction General On-Site Award 2010, the Daily Fairs and Travel Patterns Allowance of $17.43 is an entitlement for these employees. The award specifically provides that allowances will be paid on any day the employer provides a vehicle free of charge to the employee for use relating to their employment, and they are required to drive the vehicle from their home to work and back each day.

Do I have to review my employee’s wages regularly?

Yes, each year the Fair Work Commission announces an increase to award wages which comes into effect on 1 July. Master Builders updates wage information ready for members to implement the changes required from this date. Visit mbqld.com.au or contact the Workplace Relations team.

If you need help, contact Master Builders’ Workplace Relations team on (07) 3225 6407 or workplacerelations@mbqld.com.au

SERVICES & ADVICE

Building & Planning

with Karen Haworth

Members Legal with Tracey Wood

Manager – Planning Services, Housing

Principal Legal Officer – Members Legal

What is an exemption certificate under the new Planning Act 2016?

What are liquidated damages?

The exemption certificate is used to provide a short-term remedy to errors or deficiencies in a planning instrument. It’s mostly used to correct a planning scheme map. Examples of when it can be used can be found in the Explanatory Notes to the Planning Bill 2015. Here’s a few to get you started: (a) A proposed extension to a deck for a house which protrudes beyond the flood line set by a flood map or overlay, therefore becoming assessable development. This could potentially be treated as being minor or inconsequential, because of the risk of flooding. (b) Upstream works being done within a specific flood catchment area, with the consequence that mapped flood levels have necessarily changed and levels of assessment triggered by a flood map or overlay, may no longer be relevant (i.e. particular circumstances that no longer apply). (c) A subsequent flood study has been undertaken which identifies errors in a flood map or overlay, meaning that development has been categorised as assessable development because of an error.

Do I need an approval to build a retaining wall?

A retaining wall is a class 10b (non-habitable) structure under the Building Code of Australia. As per the Queensland Building Regulations, you don’t need a building approval if the retaining wall fits the following criteria: • There’s no surcharge loading over the zone of influence for the wall • The total height of the wall and of the fill or cut retained by the wall is no more than one metre above the wall’s natural ground surface • The wall is no closer than 1.5 metres to a building or another retaining wall • It doesn’t form part of the fencing for a pool.

The Queensland Development Code requires minimum clearances from roads, side and rear boundaries. To prevent having to apply for a Development Approval (DA) make sure you look at the local planning scheme requirements.

Most councils won’t trigger a DA if: • The combined height of a retaining wall and a fence doesn’t exceed two metres • The retaining wall height exceeds one metre, but is set back from any boundary and is stepped or terraced for landscaping.

If you need help, contact Master Builders’ Housing team on (07) 3225 6419 or housing@mbqld.com.au

Liquidated damages are a pre-agreed amount that can be deducted from the ‘contract sum’ for every day that the project is late in achieving ‘practical completion’. However, liquidated damages must be a reasonable pre-estimate of the loss that may be suffered by the other party if the project is delivered late. It applies regardless of whether a loss actually occurs. The estimate should be determined at the time the contract is entered into, not when it’s completed. If liquidated damages aren’t a reasonable pre-estimate, then they would be considered a penalty and, in the case of contracts, penalties aren’t enforceable.

Can I make liquidated damages in the subcontract the same as the liquidated damages in the head contract?

You need to be very careful if doing this because the liquidated damages applicable to the head contract may not be a reasonable pre-estimate of the loss that would be suffered if a subcontractor finished the subcontract works late. You should consider whether the subcontract works are likely to be a delay to head contract practical completion and also whether that delay is likely to result in head contract liquidated damages. Subcontract works like signage may not delay practical completion under the head contract, so head contract liquidated damages are unlikely to be a reasonable pre-estimate of loss.

When can I deduct the liquidated damages?

This depends on your contract. You need to carefully read your contract to determine whether you can deduct the liquidated damages from each payment claim submitted after the date for practical completion or whether you need to wait until practical completion has been achieved and then deduct all of the liquidated damages at the one time.

What do I put in the Schedule to the Contract if there are no liquidated damages?

It’s not mandatory for liquidated damages to be applied to a contract.

However, if there are no liquidated damages, we recommend that you note that liquidated damages are not applicable to the contract rather than noting that liquidated damages are zero. It’s possible that even if liquidated damages aren’t applicable, the other party may be able to sue you for general damages for breach of contract due to late completion.

If you need help, contact Master Builders Members Legal on (07) 3225 6426 or contracts@mbml.com.au Master Builder | 25

CUSTOMER SERVICE

• • • •

Servicing Queensland for over 30 years Commercial applications are our speciality Building Control Automation System specialist Australian made

Thermalite™ The Australian Made Plantation Shutter

THERMALITE SHUTTERS The practical healthy solution for Hospitals and Health Care facilities • Flame Retardant • Superior Thermal Properties • Energy Savings • Non Toxic • Waterproof

ROLLER BLINDS Ideal for commercial and residential environments Our Australian made roller blinds are available in a style to suit your shading requirements.

Control Options: • Chain Operated • Motorised - Remote Control and via Building Management System • Solar Powered • Spring Assisted Configurations: • Single • Dual • Multi Linked Optional headbox and side guides

Call 07 3716 7766 to speak to an estimator or email commercial@decorblinds.com.au Brisbane Showroom & Factory: 141 Bluestone Circuit, Seventeen Mile Rocks

decorblinds.com.au 26 | Master Builder

SERVICES & ADVICE

Changes in action for labour hire The Labour Hire Licensing Act 2017 (LHL Act), is enforceable from 16 April 2018 and establishes a mandatory labour hire licensing scheme in Queensland. The Act is designed to protect labour hire workers from exploitation and promote the integrity of the labour hire industry.

Do you engage labour hire providers, or are you a provider? These are the key features of the Act that may impact you: • Labour hire providers must be licensed to operate in Queensland • Only licensed labour hire providers can be engaged • Labour hire licensees must satisfy a fit and proper person test • Labour hire businesses must be financially viable • Licensees will need to report on their activities six monthly • Significant penalties for breach of obligations are in place.

If you are an existing labour hire provider, you have until 15 June 2018 to apply for a licence.

You can continue to operate after 15 June whilst your licence application is determined.

The Act is clear that a contractor is not a labour hire provider merely because they enter into a contract to carry out construction or building work (section 7(3)(b)).

For further information on who is and is not covered under the Act, contact the Master Builders’ Workplace Relations team on (07) 3225 6407 or visit Master Builders website mbqld.com.au/labourhire.

Information on the Labour Hire Licensing Act and scheme is available on the Labour hire Queensland website at labourhire.qld.gov.au. The website also contains a register of licensed labour hire providers and avenues to report problems. Contact the Labour Hire Licensing Compliance Unit on 1300 576 088 for further information.

Master Builder | 27

SERVICES & ADVICE

Injury not dictating Ben's life Motivated, determined tradie makes return to work after 2017 fall WHEN Brisbane bricklayer Ben Roche (pictured right) woke from an induced coma after falling more than five metres from collapsed scaffolding and landing headfirst onto concrete, he was unsure what his future was going to look like.

After the accident in March 2017, Mr Roche suffered a severe brain injury and was placed in an induced coma in intensive care for 10 days to reduce swelling on his brain. He remained in hospital for more than two weeks.

Life post-accident was tough for Mr Roche who had left school in New Zealand at 17-years-old to pursue a trade.

“The hardest part has been adjusting to the reality that I’ll never be able to do (my trade) again,” Mr Roche said.

Determined not to let his future be dictated by the injury, Mr Roche worked hard on his rehabilitation with his team of specialist medical practitioners and a back-to-work program through WorkCover Queensland.

“It was initially frustrating to be told by the doctors about all the things I could no longer do because of my injury, but I’ve been really determined to find things in life that I can still enjoy,” he said.

Mr Roche tapped into his network of friends and old work mates and wound up accepting an offer to drive trucks for a local earthmoving company in November 2017. He

started slowly, working one day a week and is now working four days a week.

Mr Roche’s boss and owner of McManaway Earthmoving, James McManaway, (pictured left) said the decision to give Mr Roche a start came down to his eagerness to give work a genuine go.

“Despite his injuries, Ben has been so positive and motivated about his recovery and has been a reliable employee since day one,” Mr McManaway said.

While Mr Roche continues to experience the effects of his brain injury, he is grateful for the opportunity to live a normal life and make a positive contribution to his community.

“I keep reminding myself that this is my life and it’s up to me what I do about it,” Mr Roche said.

The leading construction industry software in Australia BEAMS was designed specifically for the construction industry, playing a major role in the operation of small businesses and large corporations for almost 30 years.

Features include; • CRM with direct email leads and customer portal.

• CAD Image for fast accurate on screen take offs.

• Quotes Register and auto Addenda selections.

• Purchase Orders and integrated Variations.

• Progress Claims, Percentage Claims and Retentions.

• Full Accounting including auto BAS, Cashflow and WIP. • Job Cost control with security settings for overpayments.

• BEAMS Mobile for onsite construction time line scheduling.

• Document Storage for emails, letters, images etc.

With BEAMS there is no need to switch between other programs as Beams includes it ALL. BEAMS Flows seamlessly from one section of the program to the next, saving time, reducing erosion and increasing PROFITS.

1300 040 446 28 | Master Builder

www.beamsbuild.com.au

SERVICES & ADVICE

Government investment in Queensland buildings

A benchmark of at least the 25-year average for Queensland’s capital expenditure on new public buildings.

That’s what Master Builders is asking for in the upcoming state budget.

Queensland public sector building and construction capital expenditure (percentage of GSP) %

5 4 3 25-year average= 2.7% 2 1 0 1993

2000

2010

2017

Underspending = Lost opportunities In the past 3 years, only 84% of what was budgeted for was actually used.

That means $4.3 billion was allocated for and not spent.

16% OF BUDGET UNSPENT

3 YEARS

$4.3 BILLION OF MISSED OPPORTUNITIES

Queensland missed out on new hospitals, schools and roads.

What we need moving forward We’re asking government to increase capital expenditure from 1.8% to 2.7% of GSP to meet the 25-year average.

This needs to be the benchmark.

This equates to an additional $2.9 billion, $1.3 billion of which needs to go towards public (residential and non-residential) buildings.

Once budgeted for this money MUST be spent.

Queensland Economic Advocacy Solutions, “Establishing a Queensland Government Benchmark For Building and Construction Infrastructure Spending”, April 2018. Queensland Economic Advocacy Solutions, “Reconciling Queensland Government Budget Allocation with Actual Delivery for Capital Purchases”, February 2018.

Master Builder | 29

SERVICES & ADVICE

Reliable, smart products are only as good as their support system.

Home

Groups

Scenes

Setup

Favourite Scenes

MyWelcome

MyGoodbye

Movie Time

Bed Time

Favourite Lights

Living

Kitchen

Flood Light

Master Bed

Dining Room

Bedroom 2

Lounge

Study

Help

Smart lighting and air-conditioning future-proof your homes and set them apart from your competition.

With MyLights and MyAir from Advantage Air, you have the proven reliability of Australian designed, tested and made smart systems, with both wired and Wi-Fi control.

You also have the support of MyTeam, our fast, responsive and locally based tech service team to help you through installation and take care of homeowners after handover.

The latest technology backed by local support equals smarter smart systems.

MyTime Master Bed 06:45 AM

+

30 | Master Builder

Bedroom 1 DISABLED

T: +61 8 6253 0150 advantageair.com.au

Protect your hearing EXPOSURE to excessive noise is common in the building and construction industry and as a result, so is hearing loss.

LAeq,8h of 85(A) means that in an eight-hour shift, a worker cannot be exposed to be more 85 decibels of noise.

Exposure to too much noise can lead to temporary or permanent hearing loss – tinnitus or ringing in the ears. Permanent hearing damage is caused by extended exposure to noise or a single, very loud noise.

Once damage occurs, it cannot be cured and will continue to worsen the longer a worker is exposed to excessive noise.

LC,peak of 140db(C) is the limit for a maximum single noise. A peak noise level of 140 decibels can’t be exceeded. Any exposure above this level can create almost instant hearing loss.

In the workplace, sources of noise may include plant and equipment, demolition works (rock breaking, concrete slab demolition), power tools, explosive powered tool and even heavy traffic adjacent to the worksite.

The Workplace Health & Safety Regulation 2011 has two exposure standards for noise (LAeq,8h of 85 db (A) and Lc,peak of 140 db(C)).

SERVICES & ADVICE

Whilst it is unlikely you will be able to eliminate construction noise completely, careful planning and good work design can reduce noise and limits exposure. Use of Personal Protective Equipment (PPE) shouldn’t be the only control you use – it should instead be used in conjunction with other control tools.

Hearing protection only works if it’s used and fitted correctly and even then, it only reduces exposure to the noise and doesn’t eliminate it completely.

For further information, contact Master Builders’ Workplace Health & Safety team on (07) 3325 6140 or email whs@mbqld.com.au

TRAINING

QUALITY SINCE 1981.

APPRENTICES

CALL US TODAY

tailored training solutions TOWNSVILLE • MACKAY • ROCKHAMPTON • BUNDABERG • BRENDALE • SALISBURY

Master Builder | 31

SERVICES & ADVICE

32 | Master Builder

SERVICES & ADVICE

Get in the know on cyber law

New data breach reporting laws may impact you IF YOUR business collects personal information from customers and staff, new mandatory data breach reporting laws could impact you.

From 22 February 2018, the Notifiable Data Breach Scheme (NDB) now requires all businesses that fall under the Commonwealth Privacy Act to notify individuals whose personal information has been involved in an ‘eligible data breach’ that is likely to result in ‘serious harm’.

You will need to comply with the Privacy Act and NDB if your business: • Handles, uses and manages personal information; and • Has an annual turnover of more than $3 million in any financial year.

With penalties of up to $360,000 for individuals and $1.8 million for organisations, the impact of a breach on a small business could be devastating.

It’s estimated businesses pay on average $38,000 to recover from a single data breach,

and 90 per cent have experienced at least one security incident.

Outside of fines, there are many other short and long-term consequences of a data breach, including loss of data, such as personal records of customers, lost customers, drop in profits, and brand and reputational damage.

How is personal information defined?

Personal information is information that identifies or, could reasonably identify an individual. Examples include name, address, phone number, date of birth, credit card details, tax file numbers, bank account details and even opinions.

What is ‘annual turnover’?

‘Annual turnover’ for the purposes of the Privacy Act includes all income from all sources. Annual turnover doesn’t include assets held, capital gains or proceeds of capital sales.

If your business has not operated for a whole financial year, you need to make a projection of full year annual turnover based on the income of your business during that period.

How can I protect my business?

1.

Understand what constitutes an eligible data breach

2.

Understand what personal information your business is holding, using and storing

3.

Prepare a data breach response plan

4.

Review contracts with suppliers and service providers to ensure they have implemented data security measures.

For more information on what you can you do to best protect your business, contact Master Builders on 1300 30 50 10. Master Builders have a panel of lawyers that you can be referred to for assistance.

Master Builder | 33

SERVICES & ADVICE

Random audit unveils shocking amount of unlicensed fire work QBCC issues $6K fines, refers non-complance to the QFES for investigation MORE than $6,000 worth of fines have been issued for unlicensed fire-protection-work during a random Queensland Building and Construction Commission (QBCC) audit on commercial building sites and development projects on the Gold Coast earlier this year.

QBCC Commissioner, Brett Bassett, said anyone performing, supervising, directing or sub-contracting fire protection work was required to have an appropriate licence.

To reinforce this requirement, officers from the QBCC and Queensland Fire and Emergency Services (QFES) undertake random audits of buildings to ensure compliance with the Building Fire Safety Regulation and Queensland Development Code MP6.1, and to check that fire protection work is done by a licensed person.

“Four people (at the Gold Coast) were found working without the appropriate licences and another person was found supervising unlicensed work,” Mr Bassett said.

“As a result of the audit, the QBCC also referred non-compliance relating to fire protection licensing, servicing and recordkeeping to the QFES for investigation.”

At the time of publication, the QBCC Education and Engagement unit was liaising with experts in fire-protection systems 34 | Master Builder

about delivering seminars to licensees in the second half of 2018. It would form part of a QBCC campaign aimed at ensuring all parties understand their obligations when it comes to the installation and maintenance of fire protection systems.

Fire protection systems include, but are not limited to, portable fire-fighting appliances, fire hydrants and hose reels, fire doors and shutters, emergency lighting, fire detection and alarm systems and sprinklers (including wall-wetting sprinklers).

Fire protection work for a building or part of a building includes: • Installing, restoring, repairing or maintaining of a fire protection system • Preparing certificates, statements or records relating to the fire protection system or stating whether a fire protection system meets a standard, requirement or specification • Designing a fire protection system • Developing, approving or certifying of emergency evacuation procedures for a controlled evacuation during a fire emergency

• Formulating or providing alternative solutions relating to fire safety • Inspecting or investigating fire safety in compliance with the Building Act 1975 or the Building Code of Australia • Providing advice or reporting about fire safety.

In Queensland, the licence requirements for fire protection work include: • A fire protection occupational licence issued under the QBCC Act that authorises the licensee to personally carry out and supervise the work (as an employee or sub-trade contractor only) • A contractor’s licence issued under the QBCC Act that authorises the licensee to personally carry out the work (under the contract for a builder or consumer) • A licence, registration or authorisation under an Act, other than the QBCC Act, that authorises the person to personally supervise or carry out the work (for example, an occupational licence issued under the Plumbing and Drainage Act 2002 or the Electrical Safety Act 2002).

For further information contact Master Builders’ Workplace Health and Safety team on (07) 3225 6410 or visit the QBCC website at qbcc.qld.gov.au

SERVICES & ADVICE

Subcontract agreement changes easy with Master Builders eDocs BUILDING Industry Fairness legislation changes require an interim change to Master Builders' Period Subcontract Agreement and Subcontract Agreement.

A Special Conditions addendum to each of these contracts is now available to take care of the changes required for contracts signed now that will run past 1 July 2018.

If you use these contracts within eDocs, it’s business as usual. We’ve taken care of adding the Special Conditions addendum to both the new and the original systems – so keep an eye on the noticeboard areas of both. The

notice explains exactly what you need to do to incorporate them into your documentation and ensure compliance.

If you’ve purchased a hardcopy Period Subcontract Agreement or Subcontract Agreement from us in the past 12 months, you can download a copy of the relevant Special Conditions addendum on our website. In the ‘Special Conditions’ item of your contract, please include the following wording: ‘Refer to Addendum - Special Conditions, for details

Don’t use a Master Builders contract?

We recommend you contact your current contract provider to ensure they're making the necessary provisions in their contracts to cover you and your business.

Unfortunately, the Master Builders Special Conditions addendum won’t be compatible with non-Master Builders contracts If you use a hardcopy contract purchased from Master Builders, you can download the addendums on our website at mbqld.com.au/BIF.

of SC1 to SC6’.

Power through business faster Easier. Faster. More functionality.

Are you using the new eDocs yet?

Wealth of documents contracts, supporting & safety documents

New electronic signature option

New easier pricing

New share link functionality

Plus more!

Get started today. Visit mbqld.com.au Got a question? Call 07 3225 6558 or email support@edocs.com.au Master Builder | 35

MEMBERS CORNER

afs rediwall

®

PVC-based walling solution A b o v e a n d b e l o w g ro u n d a p p l i c a t i o n

NEW REDIWALL® EZY-FIT CORNERS Unique, removable 90° corner panels offer easy, unobstructed access and trouble-free installation of reo-bars.

For use with 110mm,156mm & 200mm panels

NEW REDIWALL 110mm, 156mm & 200mm SPEEDY-SNAP-IN PANELS ®

Patented Speedy-Snap-In system lets you simply clip panels together for quicker and easier installation.

afs rediwall® app for hassle-free ordering

36 | Master Builder

NEW REDIWALL® 256mm PANELS Ideal for blade walls, these load bearing PVC-based panels readily slide together to form robust, durable permanent formwork.

Builders and formworkers prefer afs rediwall® for internal/external applications, including basements, blade & party walls, retention tanks and retaining walls. Learn why now on 1300 727 237 or visit afsformwork.com.au

MEMBERS CORNER

Tradie: Daniel Pennefather Fraser Coast Concrete Sawing Daniel Pennefather heads up Fraser Coast Concrete Sawing, a concrete cutting and drilling business that also specialises in concrete floor polishing, vinyl and tile removal and laying epoxy floors. Based in Hervey Bay, the work is mainly concentrated around Hervey Bay, Maryborough and surrounds.

At what age did you start working in the industry? How did you get into it?

What do you love most about your job?

I grew up on building sites, started full time at 18 for my parents company. Then I did an apprenticeship with another company.

I’m not on the tools as a carpenter anymore, I'm a partner in a concrete cutting company. I love the variation and the challenges that we get with the projects we’re involved in now.

What appealed to you about this profession?

What do you find most challenging about your job?

I didn’t have to go to uni and could start earning money right away. I also like the variation and the fact I could be outdoors.

Recruitment of staff.

Tell us about one of the most memorable jobs you’ve done?

Drilling eight, 65 diameter, 11 metre long core holes horizontally through a concrete bridge deck for RoadTek.

Is there someone who inspires or mentors you? If so, who are they?

I get my inspiration from my grandfather, Peter Pennefather. He built for 50 years.

Where do you see yourself five years from now?

The sole owner of the company I’m in partnership of at the moment.

Have you completed any training with Master Builders? If so, what courses were they and how have they helped you?

I’ve done the Certificate III in Carpentry (RPL), Business Management for Trade Contractors, Certificate IV in Building and Construction (Building) and Electrical Testing & Tagging, all with Master Builders in the Wide Bay Burnett region. It was all to help me with progression in my field.

Complete this sentence: Every tradie needs a…

A sharp chisel.

What’s the best piece of advice you’ve been given?

What interests/activities do you do in your spare time?

Your work ethic is the way you complete a job you know no one will ever see.

I play hockey at our local club. And I like to go out west camping whenever we can.

Tell us an interesting fact about yourself.

I’m self-motivated and driven, it’s my standard or not at all.

Master Builder | 37

MEMBERS CORNER

Member Profile: Hobbs Building ENVIRONMENTALLY responsible and resource-efficient building is the aim of the game for Master Builder’s members Nikki and Luke Hobbs of Hobbs Building and Interiors.

The husband and wife team moved to the Scenic Rim in 2015 after returning to Brisbane following a 12-month working holiday in Canada.

“When we moved back to Brisbane, we had aspirations to buy blocks, split them and build homes and unit complexes,” Mrs Hobbs said.

“Then one day we woke up and decided the rat race wasn’t for us. We had always had our eyes on Canungra, located in the Scenic Rim region, and within four months we’d bought a run-down acreage property and were relocating.”

Luke has a strong carpentry background and had been subcontracting for over a decade. Nikki worked in marketing and communications, and disaster reconstruction efforts.

Moving to the mountain ranges was second nature for Nikki who grew up on a chicken 38 | Master Builder

farm in Sydney and loved riding horses. For Luke who wanted to own a cattle property, the tree change was a dream come true.

Mrs Hobbs said the move changed not only their lifestyle, but the entire way they ran their (now) business – Hobbs Building and Interiors.

“Our whole (business) ethos is to promote eco-friendly acreage homesteads using sustainable materials and clever building design,” Mrs Hobbs said.

“We try to work with clients who are equally as passionate about our region and the environment as we are.”

Nikki Hobbs, Hobbs Building

MEMBERS CORNER She said a lot of their clients are also based on rural properties and bush settings in the Gold Coast Hinterland, namely Mount Tamborine and Canungra.

“It’s a very exciting time for our business as we’re at the point where clients are now seeking us out to work with our team based on our eco philosophy and country-style interiors. That’s pretty exciting for Luke, myself and our growing team of six staff.”

Mrs Hobbs said the idea to position their business in eco-friendly building came after she identified a gap in the market in the Scenic Rim region.

“I feel people and families that move to our area live here with a similar mindset to us. We’re all about enjoying nature, the environment and our animals – that goes hand in hand with our region.”

Mrs Hobbs said everything about their builds, right down to the handover hampers, were done with an eco-friendly, support-local mindset.

“Our differentiators include a personalised approach, plus emphasis on alternate energy sources, including solar and battery storage.

I’m also looking into wind and hydro for our own tourism cabin construction,” she said.

“We’ve now completed one fully off-gridhome and we’re about to start another.

“We also use concrete water tanks and

thoughtfully planned and designed homes which utilise natural sunlight. I’m also loving Weathertex cladding comprised of a timer composite as well as raw materials like custom orb, concrete, stone and timber.

“I like to bump up the insulation recommended on an energy efficiency report.

That’s a really cheap and efficient way to increase the heating and cooling properties of a build.

“Basically, I come up with the wild design ideas and then Luke cleverly builds them,” she joked.

Mrs Hobbs is also building the interior design arm of their business at Hobbs Building and Interiors.

“I’ve come onboard part-time in the last eighteen months. At the moment the clients get my services complimentary while I assist with selections and colours, however my vision is this could be an added service to also include soft furnishings and furniture,” she said.

“We have aspirations to carry out our own projects, like every other builder I guess?

She said steel frame, eco construction, acreage homesteads was their dream.

“That’s exactly our passion and where we want to be in the marketplace – we want to be building 10 homesteads in the Scenic Rim per year,” she said.

Master Builder | 39

MEMBERS CORNER

Member Profile: Useful Yurts HE’S built more than 80 yurts since 1970 but now Master Builders member Brian Forbes is pushing for his yurts to be used in solving the nation’s affordable housing crisis.

Useful Yurts owner Brian Forbes’ interest in yurts was sparked when he encountered a primitive yurt at a festival in New Zealand more than 40 years ago.

useful when building on sloping sites. The spin lift could then be removed or, in some instances, maintained to allow for a rotating house.

A yurt is traditionally a portable, round tent that originated in Mongolia. Yurts have since been adapted for use globally in applications that include temporary and full-time housing.

Patience and persistence in the invention paid off for Mr Forbes and in 1992, Australian homemaker magazine, Home Beautiful published an article about a yurt he built at Mt Tamborine.

“Because I’m interested in geometry and angles, I decided I would design my own yurt and see if I could find a market for it in Australia,” Brian Forbes, Owner Useful Yurts Originally a staircase tradesman, Mr Forbes began work on his first yurt in 1985.

“It took a few years to get public interest,” he said.

To assist the yurt build, Mr Forbes designed a merry-go-round spin lift chassis that removed the need for scaffolding.

Sitting on a central mast, the yurt could be spun, allowing work to be done from the high ground. Mr Forbes said this was particularly 40 | Master Builder

“That really helped me,” he said.

Since then he said his work has been steady and he has travelled the nation to build yurts.

“I’ve done three in Tasmania and all together I’ve completed about 80,” Mr Forbes said.

“They mainly appeal to the creative types who don’t mind looking at something a bit different.”

But he said the application could be far broader and is calling on the Australian Government and local agencies to consider his slice house yurt design as a solution to the nation’s affordable housing crisis.

“The name is meant to convey the simplicity of it. Each of (the slices) is soundproofed and semi self-contained. You could get six to seven slices out of the large yurt, then you could have room leftover for a community kitchen, lounge room and living area.”

MEMBERS CORNER “What is game changing about yurts is that social housing in the past has not paid for itself; the government has had to prop it up,” he said. “With my method, it will actually pay a dividend as you’re getting six to seven units out of one (yurt) building.”

He said each slice came in at about 30 square metres with a bedroom, little lounge and an en-suite.

“I believe that a rollout of these slice houses would be a great solution, they’re designed to fit standard building blocks without special, multi-unit (council) approvals.”

“These ideas I’ve got are way beyond a concept, I’ve built them, they’re working and they’re viable but I’m still battling to get the message through,” he said.

Mr Forbes said his biggest stumbling block had been trying to push an idea that was “different”.

“If you look at the history of invention, most people struggle a bit,” he said.

“People are not prepared to think outside the square and that has been a problem for me.

“I’ve always thought that if I persisted long enough, particularly with affordable housing, that I should strike a chord. I believe that’s going to happen this year – it’s a matter of persistence,” he said.

Master Builder | 41

MEMBERS CORNER

The real deal

As a business owner your day-to-day expenses and project running costs can quickly add up. At Master Builders we’re here to support you, so we’ve teamed up with some industry partners to help your dollars go further. We give you access to exclusive deals, discounts and special offers that can save you money on the things you need to operate your business effectively. But, life isn’t about all work and no play, which is why we've got your holidays and lifestyle covered for you too.

Our range of member discount providers have been sourced across different categories to meet your diverse needs. Categories include vehicle and fleet, advertising and marketing, health and safety, travel and lifestyle, tools and equipment, and products.

Save up to 60% on accommodation With more choice than ever, Departure Lounge is ready to send you on your next holiday or short break. As a Master Builders Queensland member, you can search and book discounted accommodation at Peppers, Mantra, BreakFree and Art Series properties throughout destinations including Australia, New Zealand and Bali.

These rates are exclusive to members and can be booked up to 12 months in advance. Plus, if you can’t find a suitable special, you can still book the best available accommodation rate at any of their hotels, apartments, resorts and retreats.

For more information visit mbqld.com.au/departurelounge.

Your one-stop solution MyConstruct helps builders and tradies stay in control of jobs with estimating, quoting, invoicing, orders and more. Best of all, these features are accessible online, meaning any device with a browser can be used to access and manage your business.

Enjoy the power, convenience, and flexibility of digital job management with MyConstruct. Delivering quotes in a timely manner is one of the best ways to land signatures on your contracts. Create professional quotes, progress them to invoices and manage your progress claims with split invoice options, whilst generating orders and managing the job all from the palm of your hand.

For more information visit mbqld.com.au/myconstruct.

Save 15% at Totally Workwear Totally Workwear is Australia’s largest network of service providers in workwear, corporate wear and safety gear. Independently owned and operated service centres ensure you are getting focused service, backed with Australia’s best buying power to ensure value and quality.

As a Master Builders member you get 15 per cent off Totally Workwear’s range of products. Simply show your Master Builders membership card to receive your discount.

This offer is valid at participating Queensland stores until 30 June 2018. Offer is not available online or in conjunction with any other offer. Product range, colours, sizes and availability vary from store to store. Rain checks are offered at the sole discretion of store owners.

For more information visit mbqld.com.au/tww.

These are just some of the great deals available to Master Builders members. For a full list of discounts and special offers, visit mbqld.com.au/member-discounts

Member discount providers

Beaurepaires, BMW, BUPA, Caltex, The Courier-Mail, Departure Lounge, Flick Anticimex, Fleet Partners, Go To Flooring, Holden, Isuzu, Kennards Hire, Mesh Direct, Mini, Mitsubishi Motors, MyConstruct, News Regional Media, Nissan, Officeworks, St John Ambulance, Thrifty, Totally Workwear, Toyota, Trailers 2000, Uneedit First Aid Kits & Supplies 42 | Master Builder

HR Toolkit is made for your business

MEMBERS CORNER Getting your head around your HR obligations can be stressful and time consuming.

For example, do you know what you’d do if you found one of your workers drinking or using drugs at work? Or, are you prepared for the next round of changes to wage circulars?

Having the right policies and procedures in place is essential to the smooth and lawful running of your business.

The Master Builders HR Toolkit is your complete HR resource and includes 90 easyto-use documents and templates that you can customise with your company logo.

The toolkit is available via the Master Builders eshop and will help you put the right processes in place, making your job easier in the long run. Offering a complete suite of documents and templates to help payroll staff, supervisors and managers, it’s your onestop-shop for all things HR. Get the HR Toolkit now on USB for just $99 plus postage and you’ll have the added benefit of our HR experts just a phone call away, ready and willing to assist.

Visit mbqld.com.au/hrtoolkit to learn more.

We’ve got the colours for every project!

Steeline Roofing Products Steeline Roofing Products ore a locally owned and operated manufacturer of COLORBOND® and ZINCALUME® steel roofing, flashings, fascia, gutter and related accessories. We are also a supplier of leading brand names of insulation, polycarbonate and fibreglass translucent sheeting, ventilators and fasteners.

Call us today to discuss your next project and our friendly sfaff will assist you with expert advice and knowledge.

Phone (07] 3200 8122 I Fax [07] 3200 8566 I roofingproducts@steeline.com.au I www.steeline.com.au

Steeline Service over and above

Master Builder | 43

MEMBERS CORNER

Look to the experts in plasterboard PlastaMasta Toowoomba is the only dedicated plasterboard distributor in Toowoomba. The sought-after supplier and their expert staff services the needs of plasterers, builders and renovators alike in Toowoomba and surrounds. They also supply regional towns and areas west of Toowoomba, including St George, Roma and Goondiwindi, Warwick and Stanthorpe.

Store Manager Craig Knauth and his talented and qualified team have boundless expertise to assist your project requirements. They are committed to customer service and pride themselves on supplying orders on-time and in full.

Their Toowoomba store stocks a full range of Knauf Plasterboard and steel as well as a comprehensive range of tools and

Goop is an innovative and unique way to protect a wide range of surfaces and products. Goop is a peelable temporary protective coating that rolls on like paint and peels off for easy removal.

Goop Guys Australian made, non-hazardous products can be used to protect

44 | Master Builder

accessories. They offer insulation, James Hardie products and AMF ceiling panels and specialise in fire and acoustic systems.

Backed up with the Knauf technical team, PlastaMasta offer engineered solutions to most construction situations.

PlastaMasta Toowoomba products and services include the following: • Knauf Plasterboard • Knauf Steel • Insulation • AMF grid and tile • Automatic and hand tools Contact PlastaMasta on (07) 4635 0260 or email sales@toowoombaplastamasta.com.au

MEMBERS CORNER

Get your super sorted With a new financial year almost here, there’s no better time to get your super sorted.

We know that super is probably the last thing on your mind, but with the beginning of a new financial year, there’s no better time to get your super sorted. We can help you through the process and it’s probably easier than you think.

Find your lost super There’s just under $18 million* of lost super and unclaimed money in Australia, and there’s a good chance some of it is yours.

Any lost super or unclaimed money can be easily rolled into your super account in a of couple minutes.

By doing so, you’ll boost your super account balance and save by not paying fees and charges on multiple accounts.

Go to bussq.com.au and search ‘supersearch’ to find out more.

Need help choosing the right insurance for you?

Let us help BUSSQ offers members a range of low cost insurance options to help you manage your finances. Options include: Death; Total and Temporary Disablement (TTD); Total and Permanent Disablement (TPD), and Income Protection. Go to bussq.com.au and search ‘get a quote’ to find out how much insurance you need.

How we can help you make the most of your finances BUSSQ is a national industry super fund created for workers in the building and construction industries. Our members

choose us because we offer low fees, strong investment returns and insurance flexibility.

We’re committed to helping you live a better life today and build a bigger, brighter tomorrow. That goal is now one step closer with Skylight.

Built by BUSSQ, Skylight helps you and your family make the most of your finances.

Whether you’re just starting out, building for the future or planning for retirement, Skylight can provide you with financial solutions to make your hard work, work even harder for you.

Taking action on just one of these points could make a difference to your finances.

What are you waiting for? Tick getting your super sorted off your ‘To Do’ list now.

If you need any further information go to bussq.com.au or call 1800 MY BUSSQ (1800 69 2877).

*As at 30 June 2017. The information supplied in this article is general advice only and does not take into account or consider your personal objectives, financial situation or needs. Before acting, you should consider the appropriateness of the information to your needs or seek independent advice from a properly qualified professional. Prepared by BUSS (Queensland) Pty Ltd (ABN 15 065 081 281, AFSL 237860) as Trustee for BUSSQ (BUSSQ Fund, ABN 85 571 332 201). BUSSQ owns Skylight Financial Solutions Pty Ltd (ABN 46 076 835 848, AFSL 450139), the company that provides financial advice to our members. BUSSQ SPIN/USI: BUS0002AU

IT’S SUPER BUILT FOR YOU BUSSQ delivers top performance, low fees and profits go to members, not shareholders. It’s no nonsense, straight talking super for you, your employees and your family.

To join or for more information, call or visit our website.

1800 MY BUSSQ 1 8 0 0

6 9

2

8 7 7

BUSSQ.COM.AU

Ask us about The information supplied in this advertisement is general advice only and does not take into account or consider your personal objectives, financial situation or needs. Before acting, you should review the relevant Product Disclosure Statement to ensure you have all the information about the relevant BUSSQ product and how it works and consider the appropriateness of the information to your needs or seek independent advice from a properly qualified professional. Any personal statements that are used in this document are with the consent of the individual. Prepared by BUSS (Queensland) Pty Ltd (ABN 15 065 081 281, AFSL 237860) as Trustee for BUSSQ (BUSSQ Fund, ABN 85 571 332 201). BUSSQ owns Skylight Financial Solutions Pty Ltd (ABN 46 076 835 848, AFSL 450139), the company that provides financial advice to our members. Information correct as at 10 April 2018.

Master Builder | 45

WHAT’S ON

MAY 2018

Industry Access Cairns

Industry Access

Industry Access

Influencers Lunch

Industry Access

Beaudesert

Burdekin

Brisbane

Biloela

MONDAY 21

MONDAY 21

TUESDAY 22

TUESDAY 22

Breakfast Club Series

Industry Access

Industry Access

Industry Access

Yeppoon

Atherton

Mission Beach

WEDNESDAY 23

WEDNESDAY 23

THURSDAY 24

Industry Access

Economic Breakfast

Clermont

Brisbane

TUESDAY 5

THURSDAY 7

Industry Access

Industry Access

Emerald

Longreach

Master Builders BUSSQ Golf Day

Brisbane TUESDAY 22

WEDNESDAY 23

Industry Access

Industry Access

Gladstone

Airlie Beach

THURSDAY 24

WEDNESDAY 30

Industry Access

Master Builders Maximise

Toowoomba

JUNE 2018

Brisbane

Townsville

THURSDAY 7

TUESDAY 12

WEDNESDAY 13

THURSDAY 14

FRIDAY 15

Influencers (Women in Building)

Local Update

Local Update

Local Update

Innisfail

Mareeba

Port Douglas

Influencers (Women in Building)

Toowoomba MONDAY 18

Gold Coast TUESDAY 19

WEDNESDAY 20

THURSDAY 21

FRIDAY 22

Breakfast Club Series

Industry Access

Master Builders Maximise

Attend these industry specific presentations that cover business essentials across various categories, with four events covering finance, advertising in a changing media market, insurance and contracts (legal).

(formerly Industry Insight) Get informed about the latest developments occurring in Queensland’s building and construction industry .

An informal get-together that welcomes new member to Master Builders and provides insight on how to get the most out of membership.

Local Update

Influencers

(formerly Industry Update) – a localised version of our Industry Insights that keeps you informed about more local issues pertinent to your business.

(Women in Building) – join in discussions on a range of day-to-day business topics that affect women either working in the building and construction industry or supporting a partner who does.

Commercial Builders Forum Stay up-to-date on workplace issues affecting builders and subcontractors, while networking with some of the industry’s most prominent key players.

Master Builders BUSSQ Golf Day Enjoy a fun day on the green networking with other Master Builders members while engaging in a little friendly competition.

46 | Master Builder

WHAT’S ON Housing & Construction Awards

JULY 2018

Industry Access Mackay

Brisbane FRIDAY 13

Industry Access

Industry Access

Gold Coast

Rockhampton

MONDAY 23

TUESDAY 31

Housing & Commercial Builders Construction Awards Forum Sunshine Coast

Sunshine Coast

SATURDAY 11

TUESDAY 14

Influencers (Women in Building)

Housing & Construction Awards

Gold Coast

Mackay & Whitsunday

FRIDAY 17

SATURDAY 18

Industry Access

Industry Access

Sunshine Coast

Hervey Bay

Housing & Construction Awards Downs & Western

MONDAY 16

AUGUST 2018

FRIDAY 20

Housing & Housing & Construction Awards Construction Awards Gold Coast

Wide Bay Burnett

SATURDAY 4

FRIDAY 10

Industry Access

Industry Access

Cairns

Townsville

Housing & Construction Awards Central Qld

TUESDAY 14

Master Builders Golf Day

WEDNESDAY 15

FRIDAY 17

Industry Access

Industry Access

Beaudesert

Brisbane South

MONDAY 20

TUESDAY 21

Housing & Housing & Construction Awards Construction Awards

Maryborough

North Qld

Far North Qld SATURDAY 25

WEDNESDAY 22

THURSDAY 23

FRIDAY 24

FRIDAY 24

Industry Access

Industry Access

Industry Access

Brisbane North

Bundaberg

Toowoomba

Master Builders BUSSQ Golf Day Mackay

WEDNESDAY 29

WEDNESDAY 29

THURSDAY 30

FRIDAY 31

Housing & Construction Awards 2018

mbqld.com.au/hcawards Master Builder | 47

Brown brings speciality to town IDENTIFYING a gap in the construction market was the catalyst for AXIA Litigation Lawyers Managing Partner, Adam Brown, setting up his firm on the Sunshine Coast five years ago.

“It was a bit of a love child that came out of my history of being a litigation, dispute resolution and construction lawyer for many years. I recognised that the Sunshine Coast didn’t have a law firm practising exclusively in dispute resolution or building and construction and I saw the opportunity to offer those services,” Mr Brown said.

Mr Brown started AXIA Litigation Lawyers in 2013 and now has a team of nine, including four lawyers and three paralegals.

“It’s grown quite rapidly,” he said. “Our clients take great comfort in speaking to an experienced lawyer who knows his or her area of law inside out and back to front.”

issues and recovering payment under the Building Construction Industry Payments Act (BCIPA). Other clients have difficulties with planning issues as part of a development, or require help resolving disputes outside of the building industry,” he said.

“Historically, a lot of members have felt the need to go to Brisbane to get the right legal advice. Now the Sunshine Coast has a firm that can offer that advice. Three of our lawyers spent considerable time working for large law firms in the CBD and one was a barrister for nearly 20 years before joining us.”

For further information contact AXIA Litigation Lawyers on (07) 5370 2900 or visit axialawyers.com.au

For Master Builders’ members, Mr Brown offers a free 30-minute consultation.

“A lot of members, in my experience, need advice with construction disputes, licensing

Professional Indemnity Insurance Why every building contractor needs it At the end of the day, YOU are legally responsible for the services you provide, regardless of whether it’s you doing the work, or someone you’ve hired. Don’t leave yourself exposed.

Getting Professional Indemnity Insurance:

 Protects you against claims from your

specialist advice or services having caused financial loss or other damages to third parties

 Covers you for the negligent acts of your professional consultants

Our Insurance team can help you with expert advice and cover.

Phone 1300 13 13 26 Email insurance@mbqld.com.au mbqld.com.au/insurance A DIVISION OF QUEENSLAND MASTER BUILDERS ASSOCIATION. Australian Financial Services Licence No. 246834. Information contained herein is of a general nature and has not taken into account the particular insurance needs of any individual, business or person.

48 | Master Builder

Housing & Construction Awards 2018

Master Builder | 49

WHAT’S ON

Award clients chuffed, Ogilvie recommended for work WHEN Kenneth Ogilvie was approached to build Denman Avenue Residence on the foreshore of Shoal Point, Northern Beaches, Mackay, he knew the expectation was going to be very high.

Owner of Urban Trend Construction, Mr Ogilvie had been recommended for the job by his former clients whose hilltop haven Coral Ridge Residence at Eimeo won the 2015 Mackay and Whitsunday Individual Home $751,000 – $1.25 million.

“The pressure was on us building the Denman Avenue Residence considering the referral home, Coral Ridge Residence, had already won,” Mr Ogilvie said.

But Mr Ogilvie said when he went on site for the first time to talk through what the client wanted to do, he visualised a great opportunity.

“I saw the waterfront location and I said, ‘We should run a pool across the front of the house’ – it was just a bit of tongue and cheek really,” Mr Ogilvie said.

“And they responded, ‘Let’s do it’. It was awesome; the pool location set up the whole design of the house. I pretty much had a sneaking suspicion when we did the design it was going to do well (in the Master Builders awards). But obviously it was a long time between that and when it was finished.”

And Mr Ogilvie did not disappoint. Denman Avenue Residence won the Individual Home $1.26–$2 million and House of the Year in the Mackay & Whitsunday region.

He said during the 11-month construction of the 30 metre long Denman Ave Residence, he and his team certainly faced challenges,

including splitting roofing panels to fit them onto the semi-trailer and get them to site.

Throughout the process and as he continues his work in the Mackay region, Mr Ogilvie said people often ask him how he is able to take on such statement projects.

“I say, ‘You just say yes and then figure it out,” he said.

“As a young fella, you do your apprenticeship and you do a good job then you wait for the big jobs to come along and now they are.

We’re pretty fortunate.”

Mr Ogilvie started Urban Trend Construction 10 years ago on the Gold Coast and moved back to Mackay in 2012.

“We’ve done pretty well since then,” he said.

Since 2009, Urban Trend Construction has won 20 Master Builders awards.

Win a dose of confidence for Beck WINNING the 2017 Wide Bay Burnett Women in Building award provided Hervey Bay’s Kath Beck with a boost of confidence and push she needed to further her career.

After the win, Ms Beck started studying a Certificate IV in Building and Construction (Building) with Master Builders.

Ms Beck is the owner of Lifestyles AU, a structural landscaping business based in Hervey Bay – she runs the business with her partner Steve.

She entered the Housing and Construction Awards because she wanted to let women know they were just as capable of building as anyone else in the industry.

50 | Master Builder

“I love the idea of equality. I’ve always been really equality-driven,” she said.

"Building to me is about art and making something beautiful that's also functional," Kath Beck, Owner, Lifestyles AU Ms Beck said she was “really proud” when she was announced the winner on the night.

“I never expected to actually win the category,” she said.

“When they called my name I was surprised.

Ms Beck said the win gave her a dose of validation.

“It gives me that bit more confidence that I am on the right path and enjoying my work.”

Ms Beck said she would finish her Certificate IV in the second half of the year and could then apply for her full builders licence.

WHAT’S ON

Hard working Walker sees merit in ambition THERE are few 21-year-olds you meet with the motivation, determination and gusto of Toowoomba’s Ashley Walker.

making reasonable money; my big goal was to save to get into the property market at a young age.”

Ms Walker is a fourth-year apprentice carpenter with Ardenvale Homes in the Downs & Western region and is the proud owner of two “fixer upper” homes in Toowoomba.

Almost a year on from her win, Ms Walker has purchased a second house and started her Certificate IV in Building & Construction.

She was the 2017 winner of the Downs & Western Apprentice of the Year Award and said the win really proved to her that hard work and ambition do pay off.

“In the first year of my apprenticeship, I worked three jobs. I was doing up to 75 hours a week,” Ashley Walker, Apprentice “In school, I was working at a pizza outlet and I quit there when I started the apprenticeship.

Then I realised first-year wages were really bad. I got the pizza job back, picked up another and just juggled all three. I was

“I’m hoping to start my own business and get into a franchise in the next few years. My aim is to use the equity off these two houses for a business or a franchise,” she said.

Ms Walker said winning the Apprentice of the Year award was “huge for me”.

“Even getting the apprenticeship (with Golden West Apprenticeships) was huge. A lot of people doubted I’d get one because I’m a girl – then getting the award was just a shock. It’s going to help me a lot on my résumé,” she said.

“After getting that award, I had builders from the awards night offering me jobs.

I’m happy where I am, but knowing if I need the work there’s always that option – that was huge.”

2018 Award ceremonies Region

Award ceremony date

Venue

Ticket prices

Brisbane

Friday, 13 July

Royal International Convention Centre, Brisbane

$180/$1,700 for table of 10

Downs & Western

Friday, 20 July

Rumours International Convention Centre, Toowoomba

$140/$1,300 for table of 10

Gold Coast

Saturday, 4 August

RACV Royal Pines Resort, Gold Coast

$180/$1,700 for table of 10

Wide Bay Burnett

Friday, 10 August

Beach House Hotel, Hervey Bay

$110/$1,000 for table of 10

Sunshine Coast

Saturday, 11 August

Novotel Twin Waters Resort , Sunshine Coast

$140/$1,300 for table of 10

Central Queensland

Friday, 17 August

Frenchville Sports Club, Rockhampton

$120/$1,100 for table of 10

Mackay & Whitsunday

Saturday, 18 August

Mackay Convention Centre, Mackay

$140/$1,300 for table of 10

North Queensland

Friday, 24 August

The Ville, Townsville

$140/$1,300 for table of 10

Far North Queensland

Saturday, 25 August

Cairns Convention Centre, Cairns

$140/$1,300 for table of 10

Queensland

Friday, 12 October

Brisbane Convention & Exhibition Centre

$210/$2,000 for table of 10 Master Builder | 51

WHAT’S ON

Awards have flow-on effect for McDonald THE act of celebrating one win led to a second, rather unexpected win for MCD Construction owner Cameron McDonald.

MCD Construction won the Brisbane Home Renovation/ Remodelling Project over $1 million award for Clifftop House at Teneriffe.

On the awards night, Mr McDonald said he’d phoned the owners of the home to say the house won and give his congratulations.

“We were just really excited that night and so my family went around the next morning to celebrate (with the home owners),” he said.

Mr McDonald took the trophy with him to the show the family.

“And when we were there we thought, let’s get a great photo of our award with the project behind it,” he said.

“There’s so many great positions on that project where you could get fantastic photos.”

Clifftop House is perched on the edge of a clifftop in the wool store district of Teneriffe with views onto the Brisbane River and beyond.

Mr McDonald entered the photo into the Master Builders photo completion by uploading the photo to Instagram and including #mbawards17.

“I had no idea that it was going to win – it was all in good fun. As it turned out, it was a great idea and one I’m grateful my wife and I came up with,” he said.

Mr McDonald said the second win was a great way to cap off the awards program for what was an excellent project to work on.

Sharing is caring Like to take happy snaps when you’re out and about at events?

The #mbawards18 photo competition is just for you!

To enter, simply share photos of your Awards experience on Instagram, Facebook or Twitter, and make sure you include #mbawards18 in your caption. You’ll also need to switch your account to public so we can see them.

52 | Master Builder

How to hashtag When you’re uploading your photo and adding a caption to your chosen social media platform, press the # key and type the words mbawards18. Your hashtag should look like #mbawards18.

“It’s a really tight site (at Clifftop House), and the actual frontage is extremely narrow,” he said.

“We had to stage the project and leave the garage until very late into the piece otherwise we wouldn’t have been able to fit in the cranes.

MCD Construction specialises in commercial projects and Mr McDonald said it was a perfect fit for Clifftop House that featured a three-storey concrete extension.

“It was great. It was one of those projects where we had such a lovely client who was really passionate about what we were doing.

And they were very excited when it won the award.”

WHAT’S ON

Judging process now underway JUDGES for the 2018 Housing & Construction Awards are now making process in adjudicating winners for the various categories of the awards program.

ceremony. We know you’ll enjoy a night of great food, entertainment and atmosphere, plus it’s a great time to celebrate the successes of the industry.

First, you will be allocated a judging time – Master Builders will contact you to advise your allocated inspection time.

Following the regional award ceremonies, regional winners will be shortlisted by the panel of state judges and re-evaluated against all other regional winners for the Queensland Awards.

We receive lots of entries and only have a short period of time to view them all, so we appreciate your cooperation. Flexibility around judges inspection dates and times is limited; however, we will endeavour to give as much time as possible to allow you to make suitable arrangements with staff and building/ home owners.

Next, our independent judges will inspect and judge your entry according to the Master Builders’ judging criteria before deliberating and choosing a winner for each category.

From July through to August, the regional winners will be announced at each regional award ceremony. Tickets to these events go fast, so remember to get in early and purchase tickets to your local regional awards

Queensland winners will be announced at the Queensland Housing & Construction Awards at the Brisbane Convention and Exhibition Centre on Friday, 12 October.

The glamorous evenings are a great opportunity to catch up with your industry peers, mingle and be wowed by the calibre of Queensland projects.

A selection of Queensland winners are then chosen to compete at a national level, with winners announced at the National Excellence in Building and Construction Awards in November.

For more information about the Housing & Construction Awards, visit our website at

Award ceremonies

mbqld.com.au/hcawards

Even if you didn’t submit an entry into this years awards, you are more than welcome to come along to the award ceremonies held across the state.

or call Master Builders on 1300 30 50 10.

Master Builder | 53

WHAT’S ON

Roadshow 2018 Roadshow travels Queensland to keep members up-to-date IT’S what you don’t know that can hurt you.

That’s was the topic of this year’s Roadshow when we visited Brisbane and our nine regional centres throughout March.

We started in Brisbane, travelled to the Sunshine Coast, Hervey Bay, Bundaberg, Gold Coast, Toowoomba, Rockhampton, Mackay and Townsville. We were unsure if the waters would recede in time to make it to Cairns but were thankful they did.

Master Builders Deputy CEO Paul Bidwell said Roadshow was an important event as government introduced a number of new laws in 2017, so it was important to make sure members were well-informed.

“On their own the laws will each have a dramatic impact on our industry – on your businesses. But collectively they are like a tidal wave. And we don’t want to see any of you getting swamped,” Mr Bidwell said.

Through a panel discussion, we spoke with you about the Building Industry Fairness Act, specifically Project Bank Accounts and security of payment. We also touched on the QBCC’s directions to rectify defective work, new laws to deal with non-conforming building products and changes to health and safety legislation around industrial manslaughter.

“Thank you for coming along to another successful Master Builders Roadshow.

It was great to catch up, connect and talk through these important changes,” Master Builders Deputy CEO, Paul Bidwell

54 | Master Builder

WHAT’S ON

Master Builder | 55

The one system you need WHAT’S ON

to run your building company Estimating | Ordering and Procurement | Job Management Job Costing | Construction Accounting So ware | Payroll So ware Construction Asset Management | Builder Retentions

Reduce Data Entry

Prevent Errors

Save Time and Money

working alongside builders and construction companies. The end result is a seamlessly integrated

provides you with all the tools you need to be successful.

Contact us today to learn how you can empower your building and construction business with Bizprac

56 | Master Builder

software for builders

1800 009 970 www.bizprac.com

Hervey Bay Golf Day

WHAT’S ON

A SUDDEN deluge could not dampen the spirits of players at the BUSSQ Master Builders Hervey Bay Golf day.

Master Builders Membership Development Executive, Ian Langer, said more than 80 players turned up, dressed in matching shirts for the four-ball ambrose game at the Hervey Bay Golf Club on Friday 20 April.

“The weather was looking just fantastic,” Ian said.

But after two hours and about ten holes into play for the majority of players, it started pouring rain.

“No one really expected rain and it lasted for around half an hour,” he said.

“Players were seeking cover wherever they could. Some were able to eat their supplied sandwiches and have a drink while they were waiting.

“They were about 10 of us sheltering under the BUSSQ tent. So as usual, BUSSQ had them covered,” Ian Langer, Master Builders

Ian said when the rain stopped, the course siren began wailing.

“Us non-golfers thought it was time to get back into it, so some started playing again,” he said.

“The seasoned golfers actually knew that meant that there had been lightning strikes in the area so play had been called off for safety reasons.”

Ian said players retired for a refreshing beverage and prize announcements.

“Because not all of the teams had even played nine holes or had a go at the nearestto-the-pin or longest drive shots we agreed, again after consulting with the players and sponsors, to make all prizes a lucky draw rather than based on results,” he said.

Ian said the feedback from the day was overwhelmingly positive.

“We received a good number of comments saying that we had turned around what could have been a disaster by going with the random draws,” he said.

Master Builders thanks the sponsors of the BUSSQ Master Builders Hervey Bay Golf Day – APA Group, Bell Dixon Butler Lawyers, Andersons Carpets Hervey Bay, CQ Building Supplies and Aatec Office Technology.

Master Builder | 57

WHAT’S ON

Social Scene Golf Day

From the Gold Coast to Brisbane, Hervey Bay and Beaudesert, a little friendly competition and a spot of networking was enjoyed on the green as Golf Day made an apperance around the state.

SMALL ENOUGH

VOLVO COMPACT EXCAVATORS

FOR THE BIGGEST JOBS

Reach further, dig deeper and load higher on all sorts of job sites with Volvo’s mini excavator range.

With state-of-the-art technology including Volvo’s unique ECO mode and load-sensing hydraulics, these machines deliver low fuel consumption with high digging power and fast cycle times.

RECEIVE A BONUS TRADIE PACK WORTH $1000 WITH EVERY VOLVO COMPACT EXCAVATOR.

DIGFAST - FAST FINANCE APPROVAL FOR VOLVO COMPACT EXCAVATORS *T&Cs Apply.

NEW!

EC18D

NEW!

ECR25D

NEW!

ECR35D

BONUS

TRADIE PACK

NEW!

ECR50D

ECR58D

ECR88+

BIG ENOUGH TO TRUST www.cjd.com.au | 1300 139 804 | enquiries@cjd.com.au Linkedin.com/company/cjd-equipment Facebook.com/cjdequipment Instagram.com/cjd_equipment SMALL ENOUGH TO CARE *Digfast is available on Compact Equipment less than $200,000. NO minimum ABN registration for deals less than $100,000. Minimum two years ABN registration for deals greater than $100,000 and less than $200,000. Must be a home owner with clear credit and ATO profile. 60 months with GST payable at month 4 OR 36 or 48 months with NO deposit – CM or HP with NO balloons. For more information contact your local CJD Equipment Dealer. Full conditions are available on application. Not available in conjunction with any other offers. Volvo Finance Australia Pty Ltd reserves the right to extend or change this offer. Images are for illustration purposes only. Tradie Pack Offer is valid with purchase of New Volvo EC18D, ECR25D, ECR35D, ECR40D, ECR50D, ECR58D and ECR88+ with machines ordered between 1st April - 31st June 2018 and delivered by 31st July 2018. This offer is limited to one pack per customer organisation. Available only while stock lasts. The pack will be forwarded to qualifying customers within approximately four weeks from the end of promotion period. Images are for illustration purposes only. CJD reserves the right to withdraw this offer at any time without notice.

58 | Master Builder

WHAT’S ON

31 July

Master Builder | 59

WHAT’S ON

Industry Leaders Lunch

Building Industry Fairness (BIF) reforms was the topic of conversation when Minister for Housing and Public Works Mick de Brenni and DWF Australia Head of Projects and Construction Lex Orange spoke to a packed crowd at the 2018 Industry Leaders Lunch at the Brisbane Convention and Exhibition Centre in February.

60 | Master Builder

WATERPROOFING QUALIFICATION IN JUST 4 DAYS^

funding available

$

Certificate III in Construction Waterproofing

SAVE

1,600

*

The four-day course teaches you everything you need to know about internal and external waterproofing and how to rectify defects, covering topics like:

Get qualified and diversify your income

• Common defects and rectification

Are you a tradie? Our Waterproofing training course will expand your knowledge and your skills - opening the doors to new job opportunities and diversifying your income.

• Surface preparation

If you're a builder, this course is a must to help you better supervise waterproofing work and reduce defects and risks.

• Sub-terrain applications

• Application factors • Injection systems • Practical application of waterproofing products.

Call 1300 136 002 to enrol Or mbqld.com.au/waterproof to learn more. *Funding is subject to eligibility criteria. Students need to allow approx. four weeks to apply for funding. ^This qualification is a combination of a four-day theoretical and practical course in conjunction with recognition of prior learning. It is subject to RPL eligibility criteria - call 1300 136 002 to check your eligibility.

CPC31411 Certificate III in Construction Waterproofing.

RTO NO 30097

WHAT’S ON

Protecting your workers is your obligation Get asbestos aware today IF YOU are working on a home renovation or clearing a building site, there is a high likelihood you or your workers will be working with, or around asbestos. It is vital you undergo appropriate training. One in three of all Queensland homes are believed to contain asbestos materials. As a nation, Australia was one of the highest users of asbestos in the world.

Asbestos hasn’t been used in Australian construction products since 1989, and has been banned in Australia since 2003.

However, if you are renovating a house constructed prior to 2003 or are unsure when the house was built, you must assume it may contain asbestos.

Instead of halting work and delaying timelines when you suspect asbestos, save time and money by getting yourself and your staff qualified to safely identify and/ or remove non-friable asbestos yourself. Beyond this, it is your obligation to protect the safety of your workers.

Attractive for its durability, fire resistance and insulation, asbestos was used in everything from wall lining, roofing, cement, textured fencing paint to brake pads in cars from 1940 to the late 1980s. Master Builders offers two asbestos courses, the Asbestos Worker and the Asbestos Awareness program, currently priced as low as $20 with Construction Skills Queensland funding for eligible participants. Now is truly a better time than ever to tick off the asbestos training you require.

The Asbestos Awareness program is usually $165 but is currently reduced to $135 unfunded or just $20 for those eligible for funding. This means 10 of your eligible workers could get the course done and dusted for just $200. The Asbestos Worker Program, usually $950 is now $625 funded or $850 unfunded across our regions. If you are a business that wants to upskill your staff, we can offer on-site training to your team.

Asbestos Awareness The Master Builder Asbestos Awareness training course is for anyone in the building and construction sector who is likely to work with asbestos.

This course has been designed to provide participants with information that enables them to understand the legal obligations of licensed contractors removing non-friable asbestos in a safe manner.

Asbestos Worker Program Our Asbestos Worker Program is suited to anyone working in the building and construction sector that requires the qualifications to legally remove more than 10m² of non-friable asbestos.

This course provides the skills and qualifications required to legally remove more than 10m² of non-friable asbestos as set out by the Work Health & Safety Regulation 2011 and the Code of Practice for the Safe Removal of Asbestos.

To secure yourself and your workers a place in this vital training or for further information on which course you require, contact 1300 136 002 or visit mbqld.com.au/training.

We’ve relocated!

Brisbane Master Builders Training department has moved to a new location to accommodate a major building renovation at our head office in 2018.

All our Brisbane training courses are now being held at 3/333 Queensport Road North in Murrarie. Don't worry, there’s easy access via the Gateway Motorway.

Come early 2019, we'll have a brand new training space for you at our existing office.

62 | Master Builder

WHAT’S ON

Upcoming courses Month

Course

Why apply?

Location

May

Certificate IV in Building & Construction (Building)* (info evening)

Become a low-rise builder or site supervisor

Brisbane, Toowoomba

Completed Residential Building Inspectors

Learn how to undertake residential building inspections

Sunshine Coast

Diploma in Project Management* (info evening)

Learn how to deliver projects within scope, on time and under budget

Gold Coast

Asbestos Awareness

Understand your legal obligations around removing nonfriable asbestos

Hervey Bay, Townsville

Bullying in The Workplace

Employers learn how to identify and monitor bullying in the workplace, and comply with anti-bullying legislation

Brisbane

Business Management for Trade Contractors*

Apply for your trade contractors licence

Brisbane, Gold Coast, Sunshine Coast, Mackay, Townsville, Cairns

Certificate III in Construction Waterproofing *

Waterproof any project and legally issue waterproofing certificates

Brisbane

Certificate IV in Building & Construction (Building)* (info evening)

Become a low-rise builder or site supervisor

Rockhampton

Electrical Test & Tag

Test and tag your own electrical equipment

Brisbane, Toowoomba, Rockhampton

Managing Ill & Injured Workers

Get informed and make the right decisions about employees' personal or workplace illness and injury

Brisbane

Managing Performance & Terminations

A practical overview of current legislation and your obligations as an employer

Brisbane

Prepare Safe Work Method Statements workshop

Get practical and simple-to-follow guidance on how to prepare safe work method statements.

Brisbane

Get practical and simple-to-follow guidance on how to prepare safe work method statements.

Brisbane

Electrical Test & Tag

Test and tag your own electrical equipment

Brisbane, Mackay

Business Management for Trade Contractors*

Apply for your trade contractors licence

Brisbane, Sunshine Coast

Building Contracts

Learn how to correctly complete building contracts (either commercial, residential or cost plus)

Gold Coast, Sunshine Coast

Certificate III in Construction Waterproofing *

Waterproof any project and legally issue waterproofing certificates

Rockhampton, Mackay

Certificate IV in Building & Construction (Building)* (info evening)

Become a low-rise builder or site supervisor

Brisbane, Gold Coast

Advanced Diploma of Building & Construction (Building)* (info evening)

Become an open builder or site supervisor

Brisbane

Asbestos Awareness

Understand your legal obligations around removing nonfriable asbestos

Toowoomba, Hervey Bay, Townsville, Cairns

Building Contracts

Learn how to correctly complete building contracts (either commercial, residential or cost plus)

Brisbane

Certificate III in Construction Waterproofing *

Waterproof any project and legally issue waterproofing certificates

Brisbane, Toowoomba

Completed Residential Building Inspectors

Learn how to undertake residential building inspections

Brisbane

Business Management for Trade Contractors*

Apply for your trade contractors licence

Brisbane, Gold Coast, Toowoomba, Sunshine Coast, Hervey Bay, Cairns

Electrical Test & Tag

Test and tag your own electrical equipment

Brisbane, Gold Coast, Sunshine Coast, Rockhampton, Townsville

June

July

August

Call us on 1300 136 002 or view our training calendar at mbqld.com.au/trainingcalendar

*Nationally Accredited Courses Master Builder | 63

WHAT’S ON

Master Builders office locations BRISBANE

SUNSHINE COAST

MACKAY & WHITSUNDAY

417 Wickham Terrace, Brisbane, Qld 4000

Level 1, 91 King Street, Buderim, Qld 4556

Suite 2, 40 Evans Avenue, North Mackay, Qld 4740

T: (07) 3225 6444 ask@mbqld.com.au

T: (07) 5456 9800 ssc@mbqld.com.au

T: (07) 4969 4500 mw@mbqld.com.au

GOLD COAST

WIDE BAY BURNETT

NORTH QUEENSLAND

18 Central Park Avenue, Ashmore, Qld 4214

162 Boat Harbour Drive, Hervey Bay, Qld 4655

Unit 1, 316 Sturt Street,Townsville, Qld 4810

T: (07) 5582 7100 gc@mbqld.com.au

T: (07) 4303 2400 wbb@mbqld.com.au

T: (07) 4417 1800 nq@mbqld.com.au

DOWNS & WESTERN

CENTRAL QUEENSLAND

FAR NORTH QUEENSLAND

166 Hume Street, Toowoomba, Qld 4350

35 Derby Street, Rockhampton, Qld 4700

310–314 Gatton Street, Manunda, Qld 4870

T: (07) 4659 4200 dw@mbqld.com.au

T: (07) 4923 1900 cq@mbqld.com.au

T: (07) 4042 8800 fnq@mbqld.com.au

64 | Master Builder

SPECIALWHAT’S PROMOTION ON

Create raised floors on balconies, podiums and green roof tops

Designed for creating raised floors in external applications, such as balconies, terraces and green roofs, Buzon’s Award Winning Pedestal system can be used with any type of concrete or stone paver, timber decking of all types and metal or fibreglass grid systems.

A key benefit of this innovation is the patented slope correction device.

This gives up to five percent fall compensation achieving a perfectly level floor finish, simultaneously allowing for positive water runoff at structural slab level.

Using the Buzon Pedestal replaces the use of sand and cement when laying pavers, therefore eliminating efflorescence and algae and reducing weight-bearing loads on the building structure. In addition the pedestal also improves thermal insulation and reduces sounds transmission.

For even more design flexibility, the system offers height adjustment from 17mm to 1070mm, millimetre by millimetre if required. This allows for unsightly services to be concealed under the floor while still offering access for maintenance of the waterproofing membrane and drainage systems.

In commercial urban environments where space is at an ever-higher premium, a building’s roof level is potentially a rich source of usable space. Buzon say their Pedestal System can be used to maximise a roof’s potential, both hiding all manner of services and protecting roof substrates from the elements, maximising integrity and longevity.

The pedestals are extremely strong as they are precision-engineered from high strength, UV resistant, recycled polypropylene and capable of supporting loads of more than 1000kg each. At roof level, this load is evenly spread by the wide base area of each unit, making them ideal for installation on any waterproofing membrane without causing damage, they can even be used directly over insulation material.

The Buzon Pedestal System is also simple to install. Desired height is achieved by thread adjustment, which is lockable when reached and a range of interchangeable spacer tabs of 2mm, 3mm, 4.5mm, 6mm, 8mm and 10mm, allow for precise gaps between pavers and provide positive drainage without any concern of ponding or flooding.

Buzon’s Pedestal System is available in Queensland through Adheseal.

For more information contact: Phone: 07 3356 0000 Fax: 07 3356 0005 Website: www.adheseal.com.au

BENEFITS • • • • •

Use with stone, concrete, timber, composite decking Use over existing concrete, brick or paved areas Allows for drainage and ventilation Reduces noise and increases insulation Can achieve a perfectly level deck on an uneven surface

• Adjustable heights supporting up to 1000kg • Quick and easy installation • Provides a sustainable solution • Easy access to waterproofing membrane for maintenance

Exclusive stockist of Buzon products in Australia contact:

www.buzon.com.au

Head Office (VIC) PASCO 13-15 Brighton Street Richmond VIC 3121 Tel: (03) 9429 9111

QLD Distributor Adheseal – Brisbane 26 Wolverhampton St Stafford QLD 4053 Tel: (07) 3356 0000

SA Distributor P. Hughes Enterprises 15 Saltram Road Glenelg SA 5045 Tel: 0432 418 255

NSW Distributor Ausdrain 1/36 Willoughby Road Crows Nest NSW 2065 Tel: 1300 287 372

QLD Distributor Adheseal – Sunshine Coast 2/18 Kessling Avenue Kunda Park QLD 4556 Tel: (07) 5477 0022

WA Distributor Civil & General Distributors 27 Oxleigh Drive Malaga WA 6090 Tel: (08) 9249 4733

www.pasco.net.au

Master Builder | 65

6749349af

DIRECTORY

6749349ae

Control your air-conditions, lights and home life from one central hub – the My Place touchscreen or app.

AUSTRALIA’S LEADING TEMPORARY SURFACE PROTECTION COATINGS

T: +61 8 6253 0150 | advantageair.com.au

GARDEN CITY WATERPROOFING SERVICES “If it can be sealed...

We’ve done it successfully”

home or REVAMPING your business has NEVER BEEN EASIER Talk to us today about: • Cornices & Ceilings • Internal & External Walls • Impact Resistant Walls

any room, simply, easily and quickly? Our range

• Wet Area Solutions

of classic, elegant, contemporary, bold or sharp

QBCC 1269263

New Showers Bathrooms Decks Water features Box gutters Retaining walls

JamieParker QBCC Lic 819288

cornice profiles will help you achieve the perfect look for your home or business interriors.

Quality Workmanship Written Guarantee

But that’s only the start! We can also transform

MOBILE 0412 149 954

your entire home and even how it functions.

Phone: (07) 4635 0260 | 6 Condamine Street, Toowoomba | www.knaufplasterboard.com.au

A/H 4630 1786 TOOWOOMBA PlastaMasta Toowoomba

Email: garcitywater@hotmail.com

CR127956AA

Want to transform or upgrade the elegance of

     

Want to promote your business in this directory?

Brush FENCE PaNEls & Brush FENCE PaNEls & Brush FENCE PaNEls & strawBoard CEIlINGs strawBoard CEIlINGs strawBoard CEIlINGs

Environmentally friendly natural products Environmentally friendly natural Environmentally friendly natural products products

Brush FENCE PaNEls: Brush FENCE PaNEls: • NaturalFENCE look Brush PaNEls: • Natural look

Call Maddysen now

(07) 4690 9349

• Easy DIY installation • Natural DIYlook installation • Easy Australian made and grown • Easy DIY installation made and&grown • Australian Sustainable, strong • Australian made and&grown Sustainable, strong durable • Sustainable, strong & durable • Various sizes available durable sizes available • • Various Made from Melaleuca bush • Various sizesMelaleuca available bush from • Made Also available from our • Made from Melaleuca Also available from ourbush stockists • Also available from our stockists stockists

strawBoard strawBoard CEIlINGs: strawBoard CEIlINGs: • Noise reduction CEIlINGs: • Noise reduction

• Excellent heat insulation • Noise reduction • heat insulation • Excellent Ease of application • Excellent heat insulation • of application • Ease No maintenance (painting) • Easemaintenance of application • • No Fire resistance (painting) • No maintenance (painting) • resistance • Fire Relaxed visual appearance • Fire resistance • Relaxed visual appearance • Made in Australia • appearance • Relaxed Made in visual Australia • Made in Australia

For a FrEE BroChurE please contact: For a FrEE BroChurE please contact: For a FrEE please contact: 03BroChurE 9793 3088

03 9793 3088

maddysen.sears@newsregional.com.au

Email: 03sales@solomit.com.au 9793 3088 Email: sales@solomit.com.au www.solomit.com.au Email: sales@solomit.com.au www.solomit.com.au

www.solomit.com.au

FOCUS ON GROWING YOUR BUSINESS, TRUST YOUR ACCOUNTING REQUIREMENTS TO US Our Services Personal: Tax Returns | Financial Planning | Mortgage Broking Self Managed Super Fund Business: Accounting & Financial Reporting | Asset Finance

Present this ad in store to receive a basic tax return for $98* Call Susan Dodd now on 0412 753 773 Email Susan.Dodd@taxstore.com.au

5 Kehlet Street, Point Vernon, QLD 4655 PO Box 67, Hervey Bay QLD 4655 www.taxstore.com.au

BAS Special $50 + GST a month*

CR127935AA

*Conditions apply.

*Terms and conditions apply.

Please give us a call for more information.

AFS launches new patented rediwall® speedy-snap-inTM range including revolutionary ezy-fitTM corner panel Australian permanent formwork system manufacturer AFS has launched its new versatile rediwall® speedy-snap-inTM range.

“Our new rediwall® speedy-snap-inTM system is the simple, cost-effective answer to conventional concrete and masonry,” explains Steve Darwell, CSR General Manager New Business Development. “The new lightweight PVC panels simply snap together by hand and are then ready to be core-filled. You don’t even need a formed deck for installation. The speedy-snap-in system includes a patented revolutionary 90 degree ezy-fitTM corner panel.

The cover section is removable, which allows complete unobstructed access for the trouble-free installation of reinforcement bars.

The rediwall® speedy-snap-inTM system comes in three panel sizes – 110mm, 156mm and 200mm.

Combined with new ezy-fit corner panels, the rediwall® speedy-snap-inTM system is extremely versatile.

Its clean, even and UV and waterproof surface offers a superior gloss finish, which in many applications doesn’t require any finishing.

The tough and robust PVC panels are designed with large kidney-shaped holes for better concrete flow during core filling. The shape of the hole in the 200mm panel allows for double or single reinforced steel placement. It also allows single reinforced steel to be offset to one side to further optimise performance.

Key benefits

The most comprehensive termite warranty in Australia If your home has a Kordon® Termite Barrier installed* (*full installation), you can choose to activate and be covered by the Bayer Protection Program.

You will be protected by an exclusive $1 million warranty!

• Tough, rigid, durable panels

It’s easy! The Bayer Protection Warranty starts with an inspection of the home by a Bayer Accredited Timber Pest Inspector. If the home is termite-free, and possible conditions which may be conducive to termite attack are addressed, your Bayer Protection Warranty can be renewed. The same inspection takes place each year to give the homeowner total termite protection. This warranty can be renewed annually (fee applies) for the life of the structure.

• Precision-extruded components snap into place, automatically interconnecting for rapid assembly

The Bayer Protection Warranty covers homeowners for up to $1 million worth of termite damage due to product failure or any other means of termite entry.

• Available in 110mm, 156mm and 200mm profiles • New ezy-fit corner – an industry first • Lightweight panels offering ease of installation – minimal training required

Activate your Bayer Protection Warranty by visiting www.kordonwarrantycentre.com.au

• Large holes for better concrete flow • Kidney shaped hole (200mm) for double, single or single offset reinforcement placement

For further information on the Kordon Termite Barrier, Bayer Protection Warranty and Frequently Asked Questions visit www.kordonwarrantycentre. com.au or contact the Bayer Protection team on 1800 552 802.

• Water resistant • High quality low maintenance surface that in many applications doesn’t require finishing • Range of new accessories • Cut-to-size option to reduce wastage

CR127369AA

• Applications include basements, party walls, columns, lift shafts, stair wells, retaining walls, retention tanks, service and storm water pits, foundation and landscaping walls

All enquiries please call 1300 727 237

Bayer CropScience Pty. Ltd., Level 1, 8 Redfern Road, Hawthorn East, Vic. 3123 Technical Enquiries: 1800 804 479 environmentalscience.bayer.com.au Kordon® is a Registered Trademark of Bayer © 2016

MITSUBISHI TRITON

DOMINATES COST OF OWNERSHIP STUDY For the second year running, the Mitsubishi Triton 4x4 GLX Double Cab Pick Up has been tested and proven to be the most affordable car to own and operate in its class.^ See the full story at mitsubishi-motors.com.au/fleet.

PLUS MASTER BUILDS MEMBERS RECEIVE NATIONAL FLEET DISCOUNT.

TRITON, PART OF THE EVER RELIABLE MITSUBISHI SUV RANGE.

ASX

ECLIPSE CROSS

OUTLANDER

PAJERO SPORT

PAJERO

TRITON

CONTACT YOUR MITSUBISHI FLEET DEALER | MITSUBISHI-MOTORS.COM.AU | 1300 13 12 11 *Conditions apply. See Mitsubishi-motors.com.au for further information. ^RACV 2017 Motoring Cost Report; RACQ Private Vehicle Expenses 2017; RACT 2017 Vehicle Operating Costs; RAA 2017 Vehicle Running Costs; RAC 2017 Vehicle Running Costs; Four Wheel Drive Ute category.

Master Builder | 3

4 | Master Builder