My Massanutten - Winter 2021 Edition

My Massanutten A P u blication E xclusively For

EDITION:

Massanutten Resort Owners

WINTER 2021

TOP 5

THINGS TO DO This Spring THE MASSANUTTEN NEW!

MOMENT

Chef's Corner

LETTER FROM THE

EDITOR

It has been an exciting undertaking to develop a digital newsletter, giving a fresh, new look to our long-time publication for owners. In this issue of My Massanutten, we provide you with a few updates on how we continue to keep our owners, guests, and employees safe during the ongoing pandemic, features and perks of your ownership, activities you can enjoy during your next visit, and more.

The past year was difficult for many of us, and that may even be an understatement.

I personally found it helped me to be more mindful, grateful, and compassionate.

We at Massanutten are thankful for our dedicated owners and are looking forward to a bright 2021 for all.

Best wishes,

Courtney Morris Contributing Editor

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OWNERS.MASSRESORT.COM

INSIDE THIS EDITION

3

News You Can Use

11

RCI Education

13

Planning Your Visit

17

Resort Updates

30

Owner Association Budgets

Get the most out of your ownership.

Explore RCI opportunities available to you.

Things to know before you arrive.

Check out what's new at the Resort.

Plus fee schedules & important booking info.

PHONE NUMBERS Maintenance Fee Payments 540 . 289.4904 option 1 Reservations 540 . 289.4904 option 2 Mortgage Payments 434 .973.1250 Public Relations /Sales 540 . 289.4907 Concierge Desk 540 . 289.4978 Golf 540 . 289.4941 Spa 540 . 289.4040 WaterPark 540 .437.3340 Snow Sports 540.289.4954 For the latest news, trading power, exchange tips, and more visit www.rci.com/insiderci and log in to your account.

MY MASSANUTTEN | ED ITI O N : WI NTER 2 02 1

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NEWS

YOU CAN USE Get The Most Out Of Your Ownership

As an owner of a Massanutten property, you have several options to maximize your ownership.

We love when you, as the owner, can come and stay. We enjoy hearing your stories and seeing those memories in your photos. We also understand that sometimes you are unable to vacation here. The following are options you can utilize to heighten your ownership.

View the Link!

Click Here.

TripForth, the rental agency

we partner with, continues to work diligently on your behalf.

Even through the pandemic and closures, TripForth successfully rented 490 condos for our owners. Can’t make it during your week? Feel free to utilize this service. Visit their website today.

RCI – Resort Condominiums Internationall –

Did you know that RCI has more than 4,000 affiliated resorts? Book exchanges using your timeshare ownership. Visit RCI.com

View the Link! Click Here.

Are you allowing friends or family to use your reservation? In order to allow a guest to check-in to your

reservation, you will need to submit a key release form or a handwritten letter authorizing your guests to check-in. Be sure to include your name, your guests’ first and last names, the dates of your reservation, and your signature. Submit by email to reservations@massresort.com or by fax to 540.289.9599.

However you wish to utilize your ownership week, you MUST secure your week first. Reach us by phone @ 540.289.4904 option 2, email @ reservations@massresort.com or fax @ 540.289.9599.

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NEWS YOU CAN USE

OWNERS.MASSRESORT.COM

How-To Videos Available!

ENROLL NOW TO: • View exclusive owner’s content • View your account info • Pay your annual fees • Pay your mortgage • Book reservations

View the Link!

Click Here.

• View Owner's Ticket Access

ENROLL NOW!

To register your account, you will need your Owner ID, which is located on your invoice.

Watch how-to videos!

Click here.

PROGRESS U P D AT E :

PAPERLESS BILLING MAKING

SMALLER PAYMENTS Just because you are billed once a year for your maintenance/annual fee doesn’t mean you can’t break that payment up throughout the year. You can reduce the total amount due by periodically making smaller payments, easing the burden of a one-time payment. If you look at it on a 12-month scale, there isn’t a property assessment at Massanutten that you couldn’t pay in full for less than $100/month.

Many owners are paying online at the owner’s website. Not yet registered?

It only takes a couple minutes to register. You’ll need the primary last name, owner number (found on your owner statement), and zip code.

Need assistance? Check out the how-to videos here. We also have agents ready to assist you through live chat on the website.

For owners in the first billing cycle: An opt-in feature was included on your invoice with room to provide the email address you wish to receive your e-statements and correspondence. If you missed it, no problem! Feel free to email us at ownersassoc@ massresort.com or speak to an agent through live chat on the owner’s website.

For owners in the second billing cycle: Look for the option to opt in for this service on your upcoming invoice. Of course, feel free to contact us by email to the address above or speak to an agent via live chat. This is a great option for convenience and for the environment!

OWNERS.MASSRESORT.COM

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Dining AT MASSANU T T E N

Nothing builds an appetite like an active Massanutten vacation, and our dining options have got you covered. From BBQ and salads, to burgers and pizza, to pub fare and to-go meals, we offer something for every taste, every season, and every occasion.

View the menu!

Our Indoor-outdoor umbrella bar features appetizers, salads, pasta, sandwiches, duck entrées, bratwurst & more!

View the menu!

Breakfast • Pulled Pork • Brisket Smoked Chicken • Ribs • Fried Catfish Southern Sides • Salads • Pizza & More!

View the menu!

Cornbread • Chicken Dumplings • Steakhouse Burgers Steaks • Salads • Hand-Crafted Pizza • S’mores & More!

M ASS RE S O RT.CO M / DINE

OWNERS

CORNER What Owners Have to Say "Hiking the trails with family and just being able to wake up in the mountains which are healing to my soul! Love the wildlife." - George & Roseanne "My son and his two friends have spent years snowboarding here, making so many fun memories.

They love this mountain and recently joined the snowboarding team to start competing in the sport they love!" - Theresa "My favorite memory was when my 5 year old daughter learned how to ice skate all by herself." - Nora “The familiarity of returning to Massanutten year after year has led to our feeling “this is our home away from home.” The amenities of the resort and nearby shopping, historic sites, and other attractions make the area inviting and interesting each visit.” - David "Getting all the kids together for a day of fun on the slopes with Mountain Cruisers!" - Wendy The below photo was submitted by Wendy.

WHERE ARE OWNERS TRAVELING? In November & December of 2020, Massanutten owners made reservations to vacation in over 40 states and several countries around the world including: • • • • • • • • • • • • • • •

Aruba Bahamas Canada Cayman Islands Dominican Republic Egypt India Jamaica Mexico Panama South Africa Spain St. Maarten Switzerland Venezuela

OWNERS.MASSRESORT.COM

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GOLD CARD B E N E F I T S Did you purchase directly from the Resort? If so, you are recognized as a Gold Card member and entitled to special discounts around the Resort for the following amenities: • WaterPark • Ski • Golf • Escape Rooms • Dining • Hotel & Condo Accommodations

SNOW SPORTS

Specials

You also have year-round access to the newly renovated Massanutten Fitness & Rec Club and Woodstone Recreation Center. For a complete list and more details visit owners.massresort.com/ billboard/gold-card-benefits.

View the Link!

Click Here.

Are you interested in becoming a Gold Card Owner?

Learn how to become a Gold Card Owner @ massresort.com/goldcard

View the Link!

Click Here.

Monday Night Special

Each Monday night (4 - 9 pm) through March 1, 2021, ski or ride at Massanutten at a discounted rate.

• Night Slope-Use Ticket | $20 • Night Equipment Rentals | $20

Last Chair Special

Come out and enjoy the last 2 hours that the slopes are open at a discounted rate. Available daily from 3-5 pm when the slopes close at 5 pm and from 7-9 pm when the slopes close at 9 pm.

• Slope-Use Ticket | $20 • Equipment Rentals | $20

College Days

View the Link!

Click Here.

Wednesday and Friday through March 5, 2021 college students can ski or snowboard at a discounted price with valid college ID. • 8-Hour Slope-Use Ticket | $40 • 8-Hour Equipment Rentals | $20

MASSANUTTEN IS NOW HOME TO THREE

Escape Rooms!

Rescue the Ambassador’s granddaughter who is being held captive on Voodoo Island.

Work together and seal the doors before your vessel is claimed by the ocean.

Race the clock as you search for a mysterious jewel in a safari tent in 1930’s Zanzibar.

MASS R E S O RT.CO M/ESCAPE TO BOOK YOUR ESCAPE ROOM ADVENTURE, CALL 540.289.4977.

Will your week go unused?

Explore RENTING!

A better way to own

888-811-7850 owners@tripforth.com www.tripforth.com

OWNERS.MASSRESORT.COM OWNERS .MASSRESORT.COM

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INDUSTRY NEWS Please be aware that Massanutten is consistently made aware of companies that defraud owners like you out of thousands of dollars with the promise of selling or renting their timeshare.

These companies typically promise they can sell/rent your timeshare, allege they have a ready buyer/renter and usually charge large upfront fees. There are also relief companies which typically claim that you can be released from your contract and/ or relieved of your annual maintenance/assessment fees.

Some of these companies even allege they have a relationship with Massanutten.

OF SCAMS

Don’t be tricked by professional-looking ads, documents, websites, or certain business ratings. These resale and relief companies usually shut down after a few years when they start to feel the pressure of government agencies or mounting lawsuits and simply start a new company. Be suspicious of companies that claim to be consumer advocates. Contact the State Attorney General and local consumer protection agencies in the state where the reseller is located to determine if there are any existing complaints.

HOW TO SPOT A SCAM: • UNPROMPTED INITIAL CONTACT • FALSE PROMISES If something sounds too good to be true, it probably is.

• UPFRONT FEES

CONTACT US! We urge you to not be fooled by any of these companies.

Protect yourself and your timeshare ownership! Stay up to date on the latest scam offers in the resale market at owners.massresort.com/ billboard and www.arda-roc.org and be on the lookout for suspicious behavior. When in doubt, contact us at ownersassoc@ massresort.com.

Vacation Peace of Mind.

VACATION GUARD® It's your vacation - protect it!

Built specifically for owners, you can protect your use-year timeshare trips with our annual protection plan.

ONLY $89 per use-year!

View the FAQs & Overview: owners.massresort.com/travelprotection

View the Link!

Click Here.

This is sponsored content from the licensed producers.

Rates, product descriptions, and benefits may be changed without notice. Refer to the applicable Certificate of Insurance (the “Policy”) for full policy details. Certain conditions, exclusions, and limitations apply as set out in the Policy. Products or benefits may not be available to residents of all states. VacationGuard® Travel Insurance is provided by VacationGuard Insurance Services, CA Agency License # 0H18225.

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NEWS YOU CAN USE CONT.

AFFINITY REWARDS Learn how Affinity Rewards can help pay your maintenance fees! Visit www.affinityrewards.com or call 1.866.831.4437.

View the Link!

Click Here.

H AV E YO U RE DEEM ED YO U R OW N ER' S

Complimentary Getaway?

For more info, please visit owners.massresort.com/getaway

View the Link!

Click Here.

RCI

E D U C AT I O N RCI

HELPFUL INFO

RCI MEMBER SERVICES Weeks: 844.874.5792 Points: 844.968.7476 Mon-Fri: 8 am - 8 pm Sat: 8 am - 5 pm Trading Power Protection: $89 - $129

RCI FEES - WEEKS

Exchange Fee: $249 Internal Exchange Fee: $159 Guest Certificate: $89

RCI FEE - POINTS

Points Transaction Fees: $59 - $288

(depending on length stay)

**Rates listed are for US residents only. All other RCI members contact your servicing office for rates. Fees are subject to change without notice.

AR E YOU R E ADY TO TAK E

more vacations?

View the Link!

Click Here.

Gold Card owners can take advantage of their extra vacation certificate with RCI which allows them to use a week at the rate of the standard exchange fee.

Enroll @ Discover.RCI.com Based on availability. Must remain current on RCI membership and resort's maintenance fees, as well as be a Resort Gold Card Owner to redeem the Extra Vacations Certificate. Holiday weeks may have limited availability.

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RCI EDUCATION

View the Link!

Click Here.

RCI

GREAT TIMES AWAIT

Sister Resorts We’ve negotiated with numerous resorts so our owners can travel through RCI for an exchange fee of only $159!

Based on availability. For more info, visit

VACATIONVILLAGERESORTS.COM Your on-site loyalty program for earning rewards while vacationing with us!

At CrossKeys Vineyards, we help you make the most of your Massanutten vacation. Located just a short drive down the mountain in the beautiful Shenandoah Valley, our renowned onsite Bistro works tirelessly to prepare delicious meals that pair perfectly with our award-winning wines.

Massanutten Rewards SIGN UP IN SECONDS Our online sign-up form is fast and easy!

EASY TO EARN

Collect 1 point for every $1 spent *exclusions may apply.

Join us for an amazing meal, share the perfect bottle of wine, and take a moment to truly unwind in a place where you’re always treated like family.

Unlock the Love 540-234-0505 • CrossKeysVineyards.com 6011 E. Timber Ridge Rd., Mt. Cr awford, VA 22841

REWARDS YOU WANT

Earn your way to free Mega Zips, WaterPark passes, golf rounds, and lift tickets.

View the Link!

Click Here.

NO CARD? NO PROBLEM No card, no punchcard... just your phone number!

SIGN UP @ MASSRESORT.COM/REWARDS OWNERS.MASSRESORT.COM

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PLANNING

YOUR VISIT OWNER’S TICKET ACCESS First priority to online amenity tickets!

View the Link! Click Here.

Enjoy the newest perk of your Massanutten ownership! As a valued owner, you have first priority to purchase tickets online before they become available to the general public. Simply log in on the owner’s website and navigate to the Owner’s Ticket Access menu. You will be able to purchase Ski, Snow Tubing, and WaterPark tickets 30 days in advance of the activity date. Take advantage of this valuable benefit as these activities will have limited ticket sales due to current government restrictions and admission levels.

View the Link! Click Here.

NEW! Tour the Nutt from the comfort of your home with our

Virtual Resort Tour @ MassResort.com/VirtualTour

THE

NEW RESORT APP IS HERE!

Download the app to: • Navigate from check-in to your room/condo • Manage your rewards • Book activities • Receive app only discounts • Personalized vacation itineraries • Navigate the Resort using our interactive map • Check the weather & ski conditions • Stay up to date with Resort news & alerts

DOWNLOAD 13 3

PL ANNING YOUR VISIT

from the Apple Store or Google Play!

ACTIVITIES & Classes Explore your creativity with our arts & craft classes, learn a new skill, explore the outdoors with our newly expanded hiking programs, enjoy live entertainment, and more!

View the Link!

Click Here.

MASS RE S ORT.COM / ACTIVITIES OWNERS.MASSRESORT.COM

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COVID UPDATE

SAFE T Y AT YO U R R ESO RT We are continuing our efforts in keeping all resort owners, guests, and employees safe. We are guided by the recommendations of the CDC, as well as Executive Orders and guidance from the Governor of Virginia and local and state health departments.

We’ve established some additional procedures at check-in: • Appropriate signage with proper physical distancing requirements and reminders of mask protocols in accordance with Executive Orders 63 and 72.

• Plexiglas® shields in the lobby.

• Easy access to hand sanitizer.

• New guest queuing procedure: As you arrive to the Woodstone check-in building, you can text or scan a QR code to join the arrival list. Once added, you’ll receive a text message alerting you when you are able to enter the building for check-in.

If you have an upcoming visit to Massanutten, please visit our recovery page at massresort.com/recovery for more information including cleaning procedures, additional check-in information, amenities & activities, Q&A, and more. We are looking forward to welcoming you back to our beautiful Resort, breathing in the fresh mountain air, and making new memories with you.

View the Link! Click Here.

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PL ANNING YOUR VISIT

Wishes for a Wonderful WINTER SEASON

Don’t forget to check out our Winter Guide webpage for info on:

This winter season will be unique, but we’re excited to continue creating memories and building relationships with our valued owners. Without question, our first and biggest priority this winter season will be safety: safe mountain activities, safe queuing, and safe space throughout the mountain. Our second priority, and also a very important one, is providing a remarkable experience for you and your family!

• Purchasing Tickets • Ski Ticket Planning • WaterPark Tickets • Snow Tubing • Ice Skating • Activities • Ticket Cancellations • Ski Lodge & Dining • Keeping It Fun & Safe • Winter Jobs

Owners have first priority in purchasing tickets. Be sure to check out the Owner’s Ticket Access at the owner’s website.

The ticket availability applies to lift tickets, snow tubing, ice skating, activities/classes, and WaterPark admission passes.

View the Winter Guide! Click Here.

Se e yo u

a t th e N u t t!

OWNERS.MASSRESORT.COM

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RESORT

UPDATES MASSANUTTEN

MOMENT

Your daily dose of fresh mountain air.

Massanutten Moments was created by our extraordinarily talented staff in an effort to bring you value-focused, positive content while many of us are spending a little extra time at home! We've uploaded videos that will help you to keep moving, stay active, and try new things all from the comfort of your home. Our segments include topics on yoga, exercise, cooking, healthy living, and crafts – fun for the whole family and all ages!

WOO DSTO N E R E C R E AT I O N

LOCKER ROOM RENOVATION The Resort Fee assessed at check-in funds the upkeep, staffing, supplies, improvement, and addition of amenities at Massanutten Resort. This allows for more and better vacation experiences at our pools, business center, and recreation facilities across the Resort. This fee also goes toward trail maintenance and free Western Slope trail maps.

Follow the offerings and updates made possible with the Resort Fee on our website at massresort.com/resortfee.

To watch Massanutten Moments, click on the below link or visit Facebook, IGTV, or our YouTube Channel.

Watch the videos here!

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FESTIVAL DATES

Snow Moon Fest - Cancelled for 2021 ValleyFest - Saturday, May 29, 2021 Summer Jam - Saturday, July 3, 2021 Fall Festival - Saturday, October 9, 2021 Event dates are subject to change.

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RESORT UPDATES

COMMUNITY SU PP O RT At Massanutten, we believe in taking care of each other. We believe in serving our community.

We believe in positivity. We believe in unity.

UWHR DO NATI O N

Holiday TOY DRIVE

Despite a year of setbacks coupled with struggles for many, Massanutten Resort was still able to make a two-thousand dollar donation to the United Way of Harrisonburg and Rockingham County.

Pictured below is Laura Toni-Holsinger, Executive Director for UWHR, posing from a safe and social distance. UWHR recognized Massanutten Resort as one of the Top 20 Most Generous Workplaces for 2019-2020.

The Massanutten WaterPark hosted its annual toy drive in partnership with the Elkton Area United Services (EAUS).

From November 20 - December 20, guests and employees were invited to donate a toy in support of local families with children. Every child deserves to experience the magic of the holiday season. In all, over 233 toys were donated and distributed, spreading a little joy and cheer.

2020

TURKEY BOWL The annual Massanutten Resort Turkey Bowl was hosted on November 7, 2020 at Mountain Greens Golf Course. There were 67 players who participated in support of the Elkton Area United Services (EAUS) and the local community. Each year this event takes place, the participants are asked to donate a 10 lb. turkey for local families in need. The previous record donation was 53 turkeys. This year that record was almost doubled – 104 turkeys were collected and donated to the EAUS!

OWNERS.MASSRESORT.COM

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WHAT DO ES IT TAK E TO

make snow?

Snowmaking is a complicated equation. It involves water supply, energy, technical machinery, optimal conditions, and a whole lot of manpower.

WATER

Snowmaking requires water… and a lot of it! For instance, if you wanted to cover an acre with 1-foot of snow, one would need 175,000 gallons of water! With our improved snowmaking system, we are able to convert over 4,700 gallons-per-minute (or 282,000 gallons-per-hour) of water into snow, providing our riders with the best conditions possible!

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RESORT UPDATES CONT.

COLD TEMPERATURES

The second element snowmakers need to make snow is cool temperatures.

While water can turn into snow crystals at 32°F (0°C), ideal snowmaking conditions call for temperatures 28°F or lower. The colder and drier the conditions, the more effective snowmaking becomes. Here at Massanutten, dawn is typically the coldest part of the day, but we may not start making snow unless we will have more than 1-hour of optimal conditions.

LOW HUMIDITY / WET BULB TEMPERATURES

The wet bulb temperature is the lowest temperature that can be obtained by evaporating water into the air at a constant pressure, and is the most critical factor for snowmaking. That’s because the threshold temperature for snowmaking increases as humidity decreases. But, that also means that as humidity increases, temperatures need to be lower for snowmaking.

The magic number for snow making is a 27° wet bulb temperature.

WHAT DO ES IT TAK E TO MAK E S N OW A COMPLEX SNOWMAKING SYSTEM

Our snowmaking system consists of air lines, water lines, electrical lines, water hydrants, and snow guns.

Essentially, air and water are pumped from holding ponds up the mountain and mixed at the snow gun to produce snow. A nozzle then produces tiny water droplets which freeze as they fall through the air to produce machine-made snow (NOTE: There is nothing “artificial” about machinemade snow). Snow made in this manner is not a flake but a 3-dimensional snow “crystal” that has a much greater density than natural snow, making it perfect for building base depth!

NEW

SNOWMAKERS & GROOMERS

Last, but certainly not least, it takes a dedicated team of snowmakers and groomers to produce the best conditions all season long. Our snowmaking crew is constantly hard at work, whether they are prepping for the next cold spell or hiking the trails in the middle of the night, adjusting the guns.

Then, our grooming staff comes in to get the slopes looking and feeling like there is a nice, fresh coat of snow for you to ride the next day.

CONT. Even though we make snow whenever possible, once a “base” is put down and packed, it is not necessary to make snow every day to remain open. It takes longer than one might think for snow to melt away, even at well above freezing temperatures.

That being said, you don’t need to find snow in your backyard to go skiing or snowboarding. We normally begin making snow in early to mid-December and remain open until early March, or as long as Mother Nature allows!

WINTER VIDEO

Watch on our YouTube Channel or at the below link.

Need a lift this winter?

we’ve got you.

Watch our video here!

Night SKIING

Want to go out on the slopes a little later?

Try night skiing: Same fun, later time. Available nightly, Friday - Monday from January 8 - March 6. Night session valid from 4 - 9 pm.

For more info, visit massresort.com/ski.

OWNERS.MASSRESORT.COM

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CHEF'S CORNER

WITH MIKE RITENOUR Enjoy a recipe from our very own Chef Mike Rittenour, named 2020 Virginia Chef of the Year at the VRLTA Ordinary Awards.

The Big Game CHEX MIX

Ingredients • 6 cups Cheerios • 6 cups Rice Chex • 6 cups Corn Chex • 3 cups pretzels sticks • 3 cups mixed nuts • 1 lb butter • 5 tbsp Worchester sauce • 3 tsp Lawry’s seasoning salt • 2 tsp garlic salt • 2 tsp onion powder • 3 tsp guajillo chili powder • 20 dashes of Tabasco sauce

Directions Melt butter slowly. Stir in spices then Worchester sauce.

Mix other ingredients separately. Combine with butter mixture slowly and gently. Roast on 250°F until dry (about 1 to 1.5 hours, stirring every 15 minutes).

Located just a short drive from Massanutten!

GRAND CAVERNS

A 25 minute drive

ENDLESS CAVERNS A 35 minute drive

LURAY CAVERNS

A 40 minute drive

Explore the local caverns OF THE SHENANDOAH VALLEY

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RESORT UPDATES CONT.

SHENANDOAH CAVERNS

A 45 minute drive

MASSANUTTEN

Family Adventure Park

offers adventures from snow tubing to zip lines, ridge rappelling, climbing, Kids’ Adventure Coures, kids’ playland, and more!

A new coffee shop has opened at Massanutten!

Located at the base of the Resort, Rugged Cup offers quality coffee, tasty baked goods, mountain views, and a place to relax and enjoy the experience.

Rugged Coffee is partnering with Shenandoah Joe’s coffee to bring you quality coffee, specialty drinks, and much more. The cafe has seating inside and outside as well as curbside pickup and online ordering options for coffee lovers to enjoy a mug of joe on the go.

MASS RESO RT.CO M/ZIPLINES MASSANUTTEN IS

Award Winning Massanutten Resort was awarded TWO coveted Magellan Awards from Travel Weekly:

• GOLD: Best Overall Ski Resort • SILVER: Best Social Media Series For "Massanutten Moment"

Follow Rugged Cup on Facebook & enter to win giveaways!

New Outdoor Water Slides - Open for Summer 2021

Indoor WaterPark is Open!

Get ready for non-stop thrills at the Massanutten Indoor WaterPark®, always heated to 84° F. Children of all ages will delight in our water fortress, water slides, adventure river, and more!

If you want to take your aquatic experience to the next level, learn how to surf on our FlowRider®.

Owners get first priority to online WaterPark admission tickets this winter! See page 13 for details.

www.massanuttenwaterpark.com

Watch our video here!

TOP 5

TH I N GS TO DO TH IS S PRI N G

MASSANUTTEN DISCOVERY PROGRAM

Explore the Virginia wine culture through seminars, tastings, and regional winery discounts.

20TH ANNIVERSARY OF VALLEYFEST

Join us on Saturday, May 29 for live music, food, arts & craft vendors, local beer & wine tasting, and more!

For more info, visit massresort.com/valleyfest.

Honey Heel Glaze

Try a honey heel glaze with your pedicure exclusively from The Spa at Massanutten!

To reserve your appointment, please call 540.289.4040.

SAMPSON BASKETBALL ACADEMY VIRTUAL CLINICS

Join Ralph Sampson and Mac McDonald on the 3rd Thursday of each month through June as they talk with viewers and answer questions about basketball and shooting form.

These virtual basketball clinics are FREE! For more info, visit the owner's website.

HIKE THE RIDGE TRAIL

This 4.5-mile, moderately trafficked out-and-back, offers stellar views of the nearby ski area and the mountains surrounding Massanutten. To access the trailhead, start at the overlook parking lot at the end of Del Webb Drive.

New Exclusive Owner Perk!

OWNERS.MASSRESORT.COM

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RELAX & RENEW NEW!

Spa Men u Available

at th e Spa at Massan ut ten

NATURAL NAIL CARE

SKIN CARE

Massanutten Spa Pedicure | $55 Includes unscented jetted foot soak, unscented foot scrub, lower leg, and foot massage with unscented butter cream or lotion, cuticle and nail care.

Massanutten Spa Manicure | $45 Includes unscented hand scrub, hand massage, cuticle, and nail care.

Massanutten Classique Facial $125 | 60 minutes Skin is ref reshed and detoxed with a double cleanse, double exfoliation, and a clay masque.

For normal, dry, oily, acneic, or mature skin.

Advanced Optimizer Firming Facial

What if we recharged ourselves this season as often as we did our phones? Step back from the busy stressors of life and treat yourself with our new offerings at The Spa at Massanutten. From calming massages and body treatments to luxurious facials and natural nail care, total indulgence is our specialty and there is no better place to sit back and relax than with us. View our new spa menu at massresort.com/relax.

Need relief from stress and tension? Try the Therapeutic Massage. This total body experience is not only relaxing, but addresses specific areas of concern.

Whether it is neck, back, or shoulder pain, joint soreness and stiffness, or other muscular related issues, your therapist will work to enhance the body’s natural restorative functioning. Be sure to discuss your needs with your therapist before your service.

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RESORT UPDATES CONT.

$130 | 60 minutes Firms, stimulates, and strengthens the skin. Features a rosemary f irming treatment and marine collagen masque.

For mature and dry skin types.

Nail Enhancements

Our enhancements allow you to experience even more during your service time.

Hydralessance Facial $125 | 60 minutes An ultra-hydrating, ref reshing facial to control the effects of extreme moisture loss. For dry and de-hydrated skin.

Aromatherapy (foot bath, scrub, & lotion) | $10 Hot Stones (pedicure only) | $15 Callous Eliminator (includes f iling) | $15 Paraff in (hands or feet) | $20 Hydrating Aloe Mask | $10 Honey Heel Glaze | $5 French Polish | $10 Gel Polish (manicure only) | $10

Sensitive Skin Facial $125 | 60 minutes This calming, soothing treatment is for sensitized skin or ruddy complexions. For sensitive, rosacea, and hyper-reactive skin.

Facial Enhancements Paraff in for Hands or Feet | $20 Lip Exfoliating Treatment | $15 Additional Extractions | $15

You may choose to add-in multiple enhancements during your nail service. Please let us know upon making your reservation or advise your therapist.

Experience natural nail treatments designed to help enhance the health and appearance of your hands and feet.

Yon-Ka Skin Care Visible results with a healing touch.

You may choose to add-in multiple enhancements during your facial.

Please let us know upon making your reservation or advise your therapist. All services and pricing are subject to change.

All service times are approximate.

Take a look at our new nail studio menu!

Be sure to browse the quality products in the Spa Boutique so you can continue pampering yourself at home.

View the full spa menu, seasonal specials, hours, and current policies at massresort.com/relax. *We recommend scheduling your appointment at least two weeks in advance.

Winter Special Après Ski Massage

$110 - 60 minutes Relax after a day of skiing the slopes by drenching your body in this cozy, woodsy blend of winter spices, citrus peel, and teakwood.

Available thru 3.19.21.

Our Mission Statement

To provide remarkable experiences in a safe and enjoyable environment.

Our Four Values Take care of our guests Take care of our property Take care of our team Take care of ourselves

Taking Care of…

O U R S E LV E S

OUR GUESTS E A C H OT H E R OUR PROPERTY Carol B. 24 years

Jacob J. 5 years

Anna C. 2 years

Jesse R.

The highlight of my days are encouraging, reassuring, and cheering someone on as they face a potential fear or accomplish something they never thought they could do. Those moments of accomplishment for a guest and the genuine joy and radiating smiles are shining moments of my day. - Anna

I enjoy interacting with various people who utilize the ski and bike trails. - Carol

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RESORT UPDATES CONT.

1 year

Lydia M. 27 years

One place I enjoy that owners may not be aware of is the overlook at the radio towers. - Jacob

I enjoy the variety that comes with the position – each day brings on new tasks and challenges. This season, during one work day, my FitBit recorded 11,771 steps (about 5 miles) taken in and around the Ski Office.

- Lydia

I like the variety of work we get in Ski Maintenance – from production snowmaking to welding to revegetation projects, there is always a new project that is a puzzle to solve. - Jesse

Massanutten’s ski area is one of the most popular attractions at the Resort. The Snow & Mountain Recreation teams are some of our hardest working individuals, dedicating their time from the early morning hours to late at night. They bring new life to the mountain, transforming a biking destination to sparkling, snowbound ski slopes. Their goal is to bring our guests remarkable experiences that turn into fond memories for years to come. Meet some of our Snow & Mountain Rec teammates – they’ll see you on the mountain!

What is one stand out guest memory you’ve had since working at Massanutten?

During the warmer months, the Family Adventure Park is your go-to destination at the resort for high-flying adventures through our many ziplines. As someone who adores working with children, I frequently find myself assigned to work over at the Kid's Adventure Course where children 12-years-old and younger can climb their way through various low-ropes obstacles finishing with a thrilling zip line ride.

During a lull in the afternoon, I met Abby*, and we became fast friends as we maneuvered through the course. By the time we reached the end together, giggling from the exhilaration of completing the zip line, I had noticed that her parents had been quietly watching us from afar with tears streaming down her mother's face. In shock, I immediately apologized and sought to find a solution to the situation when the little girl's father interrupted me. He shared that due to extenuating circumstances, they thought that Abby might only make it through the first obstacle or two but wanted to allow her to try. Completing the course was an unimaginable challenge, and Abby had done just that. The unbridled joy expressed in that little girl's smile and the pride that radiated from her parents' faces is a moment that I will never forget. - Anna *Name has been changed to protect privacy of individual.

Shopping AT M ASSANU T T EN!

Our retail locations offer Resort souvenirs & apparel, Virginia wines & local craft beers, Virginia made products, the latest surf brands, popular outdoor brands, sweet treats, toys, spa boutique products, and much more!

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MASS RE S O RT.CO M / SHOP

O W N E R A S S O C I AT I O N

BUDGETS

OWNER ASSOCIATION BUDGETS & OTH ER I M P O RTANT OWN ER I N FO

Owner association budgets along with your maintenance/assessment fee schedule, how to book, and points info are now posted on the owner's website. To view this info, please log into your owners account @ owners.massresort.com. Then click on the My Massanutten - Winter Edition link in the box on the right.

To Register Your Account

You will need your Owner ID Number in order to register your account.

This is located on the top of your invoice. When you create your password use at least one capital letter, one number, and one symbol (for example % or #). If you have any questions while on the owner's website, feel free to use the Live Chat feature.

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View the Link!

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OWNER BUDGETS OWNER ASSOCIATIONBUDGETS BUDGETS 30 OWNERASSOCIATION ASSOCIATION 24 4 4 20