My Massanutten - Fall 2021 Newsletter

Page 1

My Massanutten A P ublication E xclusively For

Massanutten Resort® Owners

EDITION:

SKI EXPANSION PLANS WHITE BEAN & KALE SOUP RECIPE COMMUNITY SERVICE PROJECTS NEW!

Simply Southern

FALL 2021


LETTER FROM THE

EDITOR

Welcome to the Fall Edition of My Massanutten! It is hard to believe this marks the one-year anniversary of the new digital format. We hope you love it as much as we do! Not only has it gone from being published semi-annually to quarterly, but it also now contains more interactive features such as clickable links and embedded videos. In this issue, there are exciting new happenings at the Resort including new electric car charging stations, all of the festivities surrounding 50 years at The Nutt®, as well as all the improvements that are happening on the ski slopes and in the ski lodge, one of which is an updated owners lounge in the ski lodge. We’ll see you on the mountain!

Take Care,

April Ramirez Contributing Editor

1

OWNERS.MASSRESORT.COM


INSIDE THIS EDITION

3

News You Can Use

11

Updates @ The Nutt®

Get the most out of your ownership.

Check out what's new at the Resort.

29

Planning Your Visit

31

RCI Education

35

By Association Owner Info

Things to know before you arrive.

Explore RCI opportunities available to you.

Including fee schedules & important booking info.

PHONE NUMBERS

"To travel

is to live."

- HANS CHRISTIAN ANDERSON

Maintenance Fee Payments 540 . 289.4904 option 1 Reservations 540 . 289.4904 option 2 Mortgage Payments 434 .973.1250 Public Relations /Sales 540 . 289.4907 Resort Call Center 540 . 289.9441 Concierge Desk 540 . 289.4978 Golf 540 . 289.4941 Spa 540 . 289.4040 WaterPark 540 .437.3340 Snow Sports 540.289.4954 For the latest news, trading power, exchange tips, and more visit RCI.com/Benefits and log in to your account.

MY MASSANUTTEN | ED ITI O N : FA L L 2 02 1

2


NEWS

YOU CAN USE Get The Most Out Of Your Ownership

As an owner of a Massanutten® property, you have several options to maximize your ownership. We love when you, as the owner, can come and stay. We enjoy hearing your stories and seeing those memories in your photos. We also understand that sometimes you are unable to vacation here. The following are options you can utilize to heighten your ownership.

TripForth, the rental agency

View the Link! Click Here.

we partner with, continues to work diligently on your behalf. Will your week go unused? Explore this great option for owners. You can mail your rental agreement form or complete it online at their website.*

RCI® - Did you know that RCI has more than 4,000 affiliated resorts? Book exchanges using your timeshare ownership. Visit RCI.com

View the Link! Click Here.

Are you allowing friends or family to use your reservation? In order to allow a guest to check in to your

reservation, you will need to submit a Key Release form, which is a written authorization allowing your guest(s) to check in. For Key Release policy info, visit the owner’s website or reach out to your Reservations team at reservations@massresort.com or 540.289.4904 (option 2).

However you wish to utilize your ownership week, you MUST secure your week first. Reach us by phone @ 540.289.4904 option 2, email @ reservations@massresort.com or fax @ 540.289.9599. *Please note: TripForth needs your Tax ID or SSN during the rental application process. An earning from a successful rental is income which TripForth needs to report to the IRS.

3

NEWS YOU CAN USE


AR E YO U R E ADY TO TAK E

more vacations? View the Link! Click Here.

Gold Card owners can take advantage of their extra vacation certificate with RCI® which allows them to use a week at the rate of the standard exchange fee.

Enroll @ Discover.RCI.com Based on availability. Must remain current on RCI membership and resort's maintenance fees, as well as be a Resort Gold Card Owner to redeem the Extra Vacations Certificate. Holiday weeks may have limited availability.

Will your week go unused? Explore RENTING!

A better way to own

888-811-7850 owners@tripforth.com www.tripforth.com

OWNERS.MASSRESORT.COM

4


Our indoor WaterPark is open year round, always heated to 84°F.

Children of all ages will delight in our water fortress, water slides, adventure river, and more! If you want to take your aquatic experience to the next level, learn how to surf on our FlowRider®. Owners get first priority to online WaterPark admission tickets! See page 29 for details.

WWW.MASSANUTTENW WWW.M ASSANUTTENWATERPARK.COM ATERPARK.COM

Watch our video here!


OWNERS.MASSRESORT.COM

How-To Videos Available!

ENROLL NOW TO: • View exclusive owner’s content • View your account info • Pay your annual fees • Pay your mortgage • Book reservations

View the Link! Click Here.

• View owner's ticket access

ENROLL NOW!

To register your account, you will need your Owner ID, which is located on your invoice.

NEW POLICY

Circle M

KEY RELEASES As an owner, you have the option to allow friends or family to use your reservation. In order to allow a guest to check in to your reservation, you will submit a key release form, which is a written authorization allowing your guest to check in. Please note the new policy, which took effect in July 2021:

Watch how-to videos! Click here.

Owners will receive (1) free key release per year, per contract (account). For a second key release received in that same calendar year, the cost will be $20.00. For any additional key releases received in that same calendar year, the cost will be $50.00 per key release. For payment of any key release fee, speak to our Reservations team. reservations@massresort.com 540.289.4904 (option 2)

Carriage

Rides

Enjoy a one hour carriage ride along the scenic trails of Massanutten’s Western Slope!

Available for all ages. Please call for hours. Reservations are required. 540.269.2697 | Visit Circle M Carriages’ Facebook page for more info.


Groups & Weddings AT MASSANUTTEN

Breathtaking views, impressive venues, and impeccable customer service makes Massanutten Resort® the perfect destination for your family reunion, wedding, scout troop, birthday party, and everything in between. Our highly trained, dedicated event planners are ready to help with every aspect of your group's next adventure, including: Discounted lodging, activities, and group dining.

MASSRESORT.COM/GROUPS

Located in the heart of the Shenandoah Valley, Virginia

ANNUAL DUES &

PARTIAL PAYMENTS At the end of each year, the Board of Directors sets your Association’s budget for the coming year. Even though your account is billed once a year, you are welcome to make partial payments leading up to your due date. This can ease the burden of a one-time payment. We are in the process of upgrading our property management software, which will have electronic (paperless) billing and automatic payment features. You are welcome to prepare for e-billing now by opting-in on your next invoice or by emailing us at

7

NEWS YOU CAN USE CONT.

ownersassoc@massresort. com with your request, name, and Association ID (account number). Until we have an automatic payment feature available, please feel free to make partial payments online at the owner’s website. Need to register? It’s very simple: you’ll need the primary last name, owner number (found on your owner

statement), and zip code. For assistance with registering and/or making a payment, check out the how to videos here. We also have agents ready to assist you through live chat on the website. We will publish an update when our system upgrade is complete and these two features are available to you.


GOLD CARD BENEFITS

Did you purchase directly from the Resort? If so, you are recognized as a Gold Card member and entitled to special discounts around the Resort for the following amenities: • WaterPark • Ski • Golf • Escape Rooms • Dining • Hotel & Condo Accommodations You also have year-round access to the newly renovated Massanutten Fitness & Rec Club and Woodstone Recreation Center. For a complete list and more details visit owners.massresort.com/ billboard/gold-card-benefits.

Are you interested in becoming a Gold Card Owner? Learn how @ massresort.com/goldcard

View the Link! Click Here.

30 DAY OWNER GOLD CARD ADVANTAGE Login to the owners website to take advantage of your advanced ticket purchasing benefit! Effective for the winter 2021-22 season - All owner Gold Card discounted products MUST be purchased through the owners website. Owners will need to login to their online owner account to receive their Gold Card discount. Owners MUST show their physical Gold Card for in-person purchases. For items purchased at non-Gold Card rate, owners MUST show their physical Gold Card at the ticket window to receive a refund for the price difference. To register your online owner account, you will be required to enter your owner ID. This is located on the top of your invoice. When you create your password, use at least one capital letter, one number, and one symbol (for example % or #). Don’t miss out on this huge owner benefit of being able to ensure your vacation plans ahead of all other reservations and the general public. OWNERS.MASSRESORT.COM OWNERS.MASSRESORT.COM

84


INDUSTRY NEWS Please be aware that Massanutten® is consistently made aware of companies that defraud owners like you out of thousands of dollars with the promise of selling or renting their timeshare. These companies typically promise they can sell/rent your timeshare, allege they have a ready buyer/renter and usually charge large upfront fees. There are also relief companies which typically claim that you can be released from your contract and/ or relieved of your annual maintenance/assessment fees. Some of these companies even allege they have a relationship with Massanutten. Don’t be tricked by

OF SCAMS

professional-looking ads, documents, websites, or certain business ratings. These resale and relief companies usually shut down after a few years when they start to feel the pressure of government agencies or mounting lawsuits and simply start a new company.

HOW TO SPOT A SCAM: • Unprompted initial contact • False promises If something sounds too good to be true, it probably is. • Upfront fees

CONTACT US!

We urge you to not be fooled by any of these companies. Protect yourself and your timeshare ownership! Stay up to date on the latest scam offers in the resale market at owners.massresort.com/ billboard and www.arda-roc.org and be on the lookout for suspicious behavior. When in doubt, contact us at ownersassoc@ massresort.com.

RECENT SCAM DEVELOPMENT

AUGUST 2021

We continue to be made aware of scam companies contacting owners promising to sell and/or transfer ownership of their timeshare. Several of these companies even use Massanutten logos in an attempt to appear legitimate. If you receive unsolicited contact by a company claiming to sell or transfer your ownership, it is likely a scam. Please email

9

NEWS YOU CAN USE

or call the Owners Association at ownersassoc@massresort. com or 540.289.4904 if you have questions. Below are two recent examples. In the first example, the company fraudulently uses Massanutten’s logo. In the second example, the company fraudulently uses the American Resort Development Association’s

logo to appear to have support of ARDA. • Transfer Scam with Wire Transfer Request • Resale Contract Scam Washington State Attorney General: Reed Hein (Timeshare Exit Team) to pay $2.61 million to resolve timeshare exit scheme lawsuit. Please click here for the full article.


Discover Love My Timeshare! Join the #lovemytimeshare community and share your travel stories, photos, and videos with your fellow timeshare owners. Perhaps you’ll find inspiration for your next vacation or you’ll be the inspiration someone else is looking for. Share your stories on your own channels and use these hashtags to be sure your content is featured on ARDA’s social media! #LoveMyTimeshare #LMT

The American Resort Development Association is based in Washington, D.C., and advocates on behalf of America’s resort developers and timeshare owners. Their mission is to connect, protect, and affect the timeshare industry. Visit arda.org for more info.

We want to hear from you! Are you enjoying the look of the digital newsletter? Have ideas?

LET US KNOW! Take the survey below to give your feedback on your digital newsletter, My Massanutten.

TAKE THE SURVEY HERE.

OWNERS.MASSRESORT.COM OWNERS.MASSRESORT.COM 10 4


U P D AT E S @

THE NUTT® NEW RESTAURANT at the Massanutten WaterPark®!

We’re excited to announce we will have a new restaurant at the WaterPark! The restaurant will have an aquatic theme and feature bar, table, and booth seating. There will be an area for foosball, shuffleboard, dart boards, and TVs for your entertainment. This is expected to be completed in the first part of 2022. Conceptual design for new restaurant

ELECTRIC CAR

(for illustration purposes only)

CHARGING STATIONS

We have installed electric vehicle charging stations in two locations: Two are on the east side of The Market at Massanutten Station and two are in the lower end of the parking lot at Massanutten Fitness & Rec Club (MFRC).

Simply Southern

®

You asked and we listened! You requested a name brand line of apparel at the Market. Please visit the Market on your next visit to check out Simply Southern apparel.

311

UPDATES @ THE NUTT®


Watch our 50th celebration video here!

Join us this upcoming season as we celebrate 50 years of memories at The Nutt®! We’re excited to kick off the party with… • Giveaways • Special 50th Promotions • 50th Anniversary Events • Hall of Fame Dinner • Plus more to come

SKI TERRAIN EXPANSION PLANS

GIVEAWAYS

The 50 Day Lift Ticket Giveaway Each day from Dec. 1, 2021 and running through Jan. 20, 2022, Massanutten Resort will announce a lift ticket winner on Facebook. Enter here. • $50 off 50th Ski Package (booking details coming soon!) • Snow Moon Festival Weekend (March 4-6, 2022) • Epic Anniversary Giveaway • Special Base Camp Menu Items • Exclusive Merch at The General Store • Throwback 70’s Day • Live at the Lodge Events • Alumni/Homecoming Events • Plus so much more!

HALL OF FAME DINNER

November 20, 2021 At Massanutten Conference Center Tickets: $80 each or $575 for a table of eight Purchase your tickets here. Join us and host, Joe Stevens for our inaugural Hall of Fame Dinner! Your dinner ticket will include a delicious meal from Shenandoah Provisions, a night of fun and laughter, and the announcement of the winners of the Industry Achievement Award and the Massanutten Community Impact Award. The Massanutten Ski and Snowboard team will also be hosting an auction fundraiser with great prizes to win!

Watch our Hall of Fame Dinner video here!

We are excited to announce major terrain expansion in the coming years! New for 2122 season is a new conveyor lift and expanded beginner terrain and opening new “most difficult” terrain under the existing lift 5 lift line. 2022 is where the real excitement begins with the addition of two new trails, a new “More Difficult” trail and a new “Most Difficult” trail with both being served by lift 6. The 2023 season will see the installation of a new detachable quad lift to replace the existing quad lift 6 to the peak and a new double black diamond “Most Difficult” trail under the lift. Exciting as that is, we are still not done yet with the summer of '24 seeing two additional “More Difficult” trails, with one connecting Paradice to Mass Transit and another new trail off of lift 5. View the new trail map here!

MASSRESORT.COM /50YEARS OWNERS.MASSRESORT.COM

12


RFID GATES

SKI EXPANSION PLANS

N E W FO R 2 1 -2 2 SKI SE ASO N SNOWMAKING IMPROVEMENTS • 50 new semi-automatic HKD low energy air water snowmakers will be placed primarily on Diamond Jim and Paradice ski trails. These new snowmakers will allow us to simultaneously cover more of the mountain than ever before and use less energy at the same time. • 4 automated new tower mounted Techno Alpin fan style snowmakers will also be added to the arsenal this winter. These snowmakers will be placed on the Southern Comfort trail. • 2 new snowmaking pumps will be added to the heart of the snowmaking system to increase water pressure and give us more flexibility on where we can make snow. PATROL ROOM • The ski patrol room is also undergoing a long-awaited full makeover with expanded storage and a new locker room in the lower level of the lodge. NEW OWNERS LOUNGE • We are remodeling the third floor of the ski lodge. This renovated space will be dedicated to our owners to relax in and enjoy. • Fully renovated bathrooms, TV’s, fireplace, windows, new furniture throughout and service bar will be in place for owner’s enjoyment. MID MOUNTAIN GRILL • Adding three permanent rest rooms to Mid Mountain Grill. • Expanded menu options and hours. LODGE EXTERIOR • New improved walkway to Base Camp and lower level of the lodge. Plus new siding on General Store side of the lodge.

13 UPDATES

@ THE NUTT®

• We have partnered with Axess to provide direct to lift access for our ski guests this season. Season passes and reloadable day pass cards will be used to eliminate the need to go to the ticket window. • Electronic gates will be placed at each lift to allow access to the lift based on ticket type and time of day. EXPANDED BEGINNER TERRAIN • A new 650’ SunKid conveyor lift will be replacing the J-Bar (last original lift). The new lift will service newly created beginner terrain for skiers and riders to enjoy. • This area will be regraded for the new lift along with snowmaking improvements. • New LED lighting in this area and others will improve the nighttime experience and help reduce our carbon footprint.


Watch our video here!

Virginia is for Wine Lovers Virginia is home to 200+ wineries statewide. The Virginia wine industry has grown tremendously and now ranks fifth in the nation for wine production. The Shenandoah Valley is an emerging wine region in the state. Guests are invited to stop by the Concierge Desk for information and directions to local vineyards and cideries or visit the Shenandoah Valley Wine Trail to map your tasting adventure at ShenandoahValleyWineTrail.com.

Massanutten’s newest shopping location!

Balanced Roots was created with relaxation in mind giving guests an array of product options and calming experiences to enjoy during their visit at Massanutten including Do-It-Yourself Tranquility Gardens, Candles, Essential Oils & Skin Care, Wellness Foods & Supplements, and a Private Meditation Room.

View the Link! Click Here.

WINE WITHIN AN HOUR!

PRINCE MICHEL VINEYARD & WINERY

STONE MOUNTAIN VINEYARDS

Approx. 55 mins.

Approx. 45 mins.

BLUESTONE VINEYARD

81

Approx. 35 mins.

BRIX & COLUMNS VINEYARDS

EARLY MOUNTAIN VINEYARDS Approx. 45 mins.

Approx. 5 mins.

CROSSKEYS VINEYARDS

33

Approx. 20 mins.

29

BARREN RIDGE VINEYARDS Approx. 45 mins.

BARBOURSVILLE VINEYARDS Approx. 45 mins.

HORTON VINEYARDS Approx. 45 mins.

OWNERS.MASSRESORT.COM

14


COMMUNITY SU PP O RT At Massanutten, we believe in taking care of each other. We believe in serving our community. We believe in positivity. We believe in unity. Making a difference in our community!

COMMUNITY SERVICE PROJECTS We’ve established a community service committee to continue our service outreach and facilitate opportunities for our dedicated employees to make an impact in our local community. The Resort partnered with United Way of Harrisonburg & Rockingham County for the 2021 Day of Action on Friday, September 24, 2021. Thirtythree employees participated in four different projects. Watch our event recap video or read more below.

Watch our video here! Blacks Run Clean-Up Employees helped pick up debris and trash from the streambank throughout the Harrisonburg Downtown Corridor.

EAUS Spruce-Up Employees assisted Build United with home repairs and modifications.

Smithland Elementary Community Garden Employees helped expand the school's community garden! They added raised garden beds to their existing garden closer to the school where the water source is better.

Mud Kitchen/Playhouse Build Out at Roberta Webb Child Care Center Employees assembled a small cedar playhouse and mud kitchen. This project will allow the children more creative exploration outside. The two year old group was grateful to have a second play area completed!

Massanutten partnered with the Harrisonburg-Rockingham Chamber of Commerce for the 20th Anniversary of ValleyFest on September 18, 2021 on the slopes of Massanutten Resort. All proceeds for this event benefit the HarrisonburgRockingham Chamber of Commerce.

15

UPDATES @ THE NUTT CONT.


CONNECT 4

Pictured in photo: Massanutten Owners Melvin & Sharon Alloway and Randy & Lupe Krause

A new way to play

This fun-filled event was held at Campfire Grill with hors d’oeuvres and specially created cocktails just for the evening’s enjoyment. This social engagement had guests connecting or in some cases, reconnecting from Massanutten Owners, B3 (Black and Brown Business Growth Program), and SVBC (Shenandoah Valley Bike Coalition). RCI®’s President, Olivier Chavy presented checks to both of these businesses. A special thanks to Campfire Grill for hosting this event and to our owners who were able to attend.

Check presented to B3: Christopher Jones, Olivier Chavy, and Fiona Downing

An exclusive partner of Massanutten Resort®

Woodstone

Meadows

Stable & Petting Farm Enjoy a guided horse back trail ride, pony ride, or visit our petting farm featuring sheep, bunnies, donkeys, ducks, a pot belly pig, a turkey, a goat, and more! Hours vary seasonally - call for availability. Please call 540.289.6152. Reservations are required for trail rides.

Check presented to SVBC: Scotty Pendleton, Olivier Chavy, Fiona Downing, and Amy Lipka


SNOW SPORTS AT THE NUTT ®

Skiing & Snowboarding

Learn More! Click Here.

At 2,922 ft. of elevation, Massanutten is home to wide groomed trails, a dedicated learner’s area, terrain parks, and night skiing.

Snow Tubing Bundle up for an adventure and slide down one of our tubing lanes solo or link up with friends and enjoy the ride together when conditions allow.

Watch our video here!

Ice Skating Learn More! Click Here.

Enjoy some good old-fashioned ice-skating fun at our outdoor rink! The Rink is located outside of Massanutten Fitness & Rec Club.

M ASS R E SO RT.CO M/SKI Owners get first priority to online slope-use, snow tubing & ice skating tickets this winter! See page 29 for details.


CHEF'S CORNER

WITH MIKE RITENOUR Enjoy a recipe from our very own Chef Mike Rittenour, named 2020 Virginia Chef of the Year at the VRLTA Ordinary Awards.

White Bean & Kale Soup • 3 cups dried white beans • 1 pd diced slab bacon • 2 bunches kale • 1 medium diced onion • 3 cloves minced garlic • 1 tsp dried oregano • 3 tsp dried basil • 1/3 cup extra virgin olive oil • 1/2 tsp crushed red pepper flakes • Salt and ground pepper • 1 gallon chicken stock • Approximately 1 gallon water Fry bacon till brown. Add garlic onions and dried spices. Toss in beans and stir till onions are translucent. Add chicken stock. Bring to simmer. Simmer until beans are soft (about 2 hours). Replace stock with water as it evaporates. Cut kale into 1 inch strips. Stir kale into soup and simmer for 40 minutes. Season to taste with salt and pepper. Then float olive oil on top and enjoy!

Located just a short drive from Massanutten! GRAND CAVERNS

A 25 minute drive

ENDLESS CAVERNS A 35 minute drive

LURAY CAVERNS

A 40 minute drive

Explore the local caverns OF THE SHENANDOAH VALLEY

SHENANDOAH CAVERNS

A 45 minute drive


HEALTH & WELLNESS It’s important to remember to take care of yourself. Sometimes we get caught up in the day-to-day living that we forget to think about ourselves. Our Wellness Committee has put together some tips to keep your mind, body, and soul well! Drink More Water This one is easy and has numerous health benefits. Water aids in digestion and keeps the bowels moving. Staying hydrated also helps to eliminate toxins from the body. Drinking more water can even help with weight loss. Find a reusable water bottle and set daily intake goals. Challenge yourself!

19

Cut Back On Sugar We typically think of sugar being in drinks like soda or sweets like cookies and cakes, but sugar is a hidden ingredient in many drinks and foods. The American Heart Association recommends between six and nine teaspoons of sugar a day, depending on your overall caloric intake. Instead of soda, drink plain water. Instead of a cookie, add a handful of blueberries to your yogurt or cereal. Get Outside Many of us spend much of our time indoors, whether at work or at home with family. Go outside! Get away from the TV and your phone. Your respiratory system will benefit from the circulation. Time outside can also promote mental health and stress reduction. Ultraviolet rays from the sun can even release endorphins. Don’t forget the sunscreen!

UPDATES @ THE NUTT CONT.

Slow Down & Relax Life gets busy and it can be difficult (and sometimes nearly impossible) to avoid stressful situations. It’s important to slow down a bit and allow yourself to relax. If you notice yourself becoming anxious or tense, try to remain calm until you can find an outlet, such as taking a quick walk outside to get some fresh air. As the popular phrase reminds us, don’t sweat the small stuff! Sources: American Heart Association & Boost Oxygen CDC


MENTS • MA REAT SSA YT D GE BO S

•S

N

KI

CA RE AIL •N EM

EN’S SERVICES

E TE

TWEENS S ER NS & VI

CE S

CARE •

L NT GE

The Spa at Massanutten® offers treatments for women, men, teens, and everyone in-between. Whether it is a relaxing massage, invigorating body treatment, luxurious facial, or a pampering nail service, our licensed professionals are here to exceed your every expectation.

View the full spa services menu @

www.MassResort.com/Spa To reserve your appointment, please call 540.289.4040. (please book 1-2 weeks in advance)

Located at the base of the Resort, Rugged Cup offers quality coffee, tasty baked goods, mountain views, and a place to relax and enjoy the experience. Now offering smoothies! Rugged Coffee partners with Shenandoah Joe’s coffee to bring you quality coffee, specialty drinks, and much more. The cafe has seating inside and outside as well as curbside pickup and online ordering options for coffee lovers to enjoy a mug of joe on the go. Follow Rugged Cup on Facebook & enter to win giveaways!

Friendly

Fridays

Bring a friend to Rugged Cup on Fridays and get two

20 oz coffees for only $8!


Awards Massanutten Resort® receives

TWO COMMUNICATOR AWARDS for its Virtual Property Tour, including the Highly Esteemed ‘Award of Excellence’

Premier Virginia Resort recognized as a leader in user experience for online advertising and marketing with two awards from the Academy of Interactive & Visual Arts.

“We are thrilled to receive two Communicator Awards for our Virtual Property Tour, including the highest recognition that can be awarded,” said Matthias Smith, General Manager at Massanutten Resort. “Our team worked diligently with Frameless Technologies to put together a virtual tour that would be easy for visitors to navigate while providing an inside look at what it’s like to stay at the resort. It is truly humbling to receive these honors among so many highly esteemed businesses and organizations and we look forward to continuing to innovate and provide creative marketing materials to benefit our guests.”

Massanutten, Va. – September 30, 2021 – Massanutten Resort®, a premier four-season resort in the heart of Shenandoah Valley, today announced it received two Communicator Awards from the Academy of Interactive & Visual Arts for its Virtual Property Tour, released last August with the help of Frameless Technologies. Chosen from among nearly 5,000 entries, Massanutten received the “Award of Distinction” in the category of “Rich Media for Online Advertising and Marketing” and the “Award of Excellence” in the category of “User Experience for Online Advertising and Marketing” – the highest honor that can be received.

21

A leading international awards program recognizing excellence in communication across a spectrum of industries, the Communicator Awards is in its 27th season of honoring work that makes a lasting impact in the communications field. The awards receive entries from companies, agencies, studios, and boutique shops of all sizes, which are sanctioned and judged by the academy of Interactive & Visual Arts, an invitation-only group consisting of top-tier professionals from acclaimed media, communications, advertising, creative and marketing firms.

UPDATES @ THE NUTT CONT.


COMMUNICATOR AWARDS CONT. As the pandemic caused a halt in travel and moved many parts of life online, Massanutten aimed to create a virtual tour, providing visitors with a way to virtually explore all the resort has to offer as they anticipated their next vacation at the resort. Frameless Technologies produced and integrated traditional, aerial, and 360-degree photos into the new interactive Virtual Property Tour, allowing users to navigate around the resort online and take an up-close look at different activity areas, dining options, and accommodations. The tour features 360-degree interactive images of more than 6,000 acres of property with icons denoting different areas of the resort including recreation, family adventure, shopping, and wellness. With the details that are available

throughout the virtual tour, visitors are able to plan their next trip in depth and easily visualize the activities they will experience once they arrive at the resort. Each year the Award of Excellence, the highest honor, is granted to entrants whose ability to communicate positions them as the best in the field and the Award of Distinction is presented for projects that exceed industry standards in quality and achievement. As a recipient of both awards, Massanutten’s Virtual Property Tour sets industry standards and positions Massanutten as a leader in marketing and communications that is capable of rising above challenges to create beneficial experiences for its guests.

Massanutten Resort® also made the

USA Today List of Best Family Vacations at Mountain Resorts and in good company too! Read more at the below link.

View the Link! Click Here.

AFFINITY REWARDS Learn how Affinity Rewards can help pay your maintenance fees! Visit www.affinityrewards.com or call 1.866.831.4437.

View the Link! Click Here.

OWNERS.MASSRESORT.COM

22


Dining AT MASSANU T T E N®

Nothing builds an appetite like an active Massanutten vacation, and our dining options have got you covered. From BBQ and salads, to burgers and pizza, to pub fare and to-go meals, we offer something for every taste, every season, and every occasion.

View the menu! Our Indoor-outdoor umbrella bar features appetizers, salads, pasta, sandwiches, burgers, salmon, bratwurst & more!

View the menu! Pulled Pork • Brisket • Ribs • Salads Smoked Chicken • Fried Catfish Southern Sides • Pizza & More!

View the menu!

Cornbread • Chicken Dumplings • Steakhouse Burgers Steaks • Salads • Hand-Crafted Pizza • S’mores & More!

M ASS RE S O RT.CO M / DINE


OWNERS

CORNER What Owners Are Saying

ABOUT THEIR STAY AT THE NUTT® Love driving up into the mountain area where we could overlook the resort. We could see the ski lifts and we also saw the bear signs. It was so exciting and beautiful!!!! - Michael T. Our first time staying at Massanutten, we went and had ice cream, rode the go-carts and played putt-putt, the kids had such an amazing time. Spending time there is now something the kids ask to do every year. - Rebecca P. We have spent the last 5 summers, during our anniversary, enjoying the quiet, the chance to hike, the chance to "hang out" by the pool. The deer and woodchucks are always a treat and recently we discovered the Shenandoah National Park, another treat. - Brian W. One of our favorite things to do is to go up to the ridge for hiking. It doesn’t matter the season, the view is always worth it and to be able to disconnect with the family restores our soul. - Margaret L. The below photo was submitted by Margaret L.

WHERE ARE OWNERS TRAVELING? Who: Massanutten Owners What: Vacation Destinations When: July - September 2021 How: RCI exchange! Top USA Destinations: • • • •

Virginia: 3,702 vacations Florida: 2,155 vacations South Carolina: 667 vacations Nevada: 602 vacations

Top International Destinations: • Mexico: 163 vacations • Dominican Republic: 61 vacations • Canada: 58 vacations • Aruba: 31 vacations Between July, August, and September, 11,461 owners exchanged to an RCI resort!

OWNERS.MASSRESORT.COM

24


Taking Care of…

OUR GUESTS E A C H OT H E R OUR PROPERTY O U R S E LV E S

Nathan | 6 years

Diamond Jim's Arcade Lead Supervisor

Jade | 3 years

Diamond Jim's Arcade Supervisor

Jake | 1 year

Woodstone Rec Supervisor

David | 2 years

Real Escapes Supervisor

What is one stand out guest memory you’ve had since working at Massanutten®? One standout guest memory for me happened a few months ago over the summer. We had a family of four in Real Escapes playing the VR and one of the young boys wanted to play one of the competitive versus games called Hyperdrome that we have available, but no one wanted to play it with him, so I offered to play against him after they had all finished their session. We ended up playing against each other twice and it was a lot of fun. - David One day I was working at the front desk checking in a family into the facility and she started tearing up. She shared with me that her and her two teenage sons have been coming to the resort since they were toddlers. She showed me pictures of them from over a decade ago. It was really neat to see how much they loved the resort and choose to come year after year. - Jake

25

UPDATES @ THE NUTT CONT.


Meet some of our teammates who work at the escape rooms, virtual reality, and the arcade. If you haven’t visited any of these areas, you are missing out. Massanutten has three completely immersive escape rooms that are an adventure like no other! You can submerge yourself in another world at Real Escapes at multiple virtual reality stations and racing simulators. Diamond Jim’s Arcade is a state-of-the art arcade with games that range from the latest video games to classic redemption games. These teammates make sure our owners and guests have only remarkable experiences while they are visiting these areas.

I enjoy working with guests and watching them let loose and enjoy their VR experience/ or escape room. It’s fun to watch our guests try their hand at solving the puzzles in the escape room or get completely spooked by one of our many virtual reality horror games. - David

One word that I would use to describe Massanutten is “Different”. From the employees, to the amenities, to the guest, this place offers something different everyday. - Jade

I would say the location of the resort is one of the best things about it. Yes, we are in the mountains and have attractions of our own but being located in the valley supplies us with plenty of hidden gems in the area that are off the resort as well. - Nathan

I may be biased, but I think the escape rooms are definitely a highlight that everyone should try. It's a great bonding experience, it's a whole hour of full focus where you get to escape the real world (pun intended). - Jake

I enjoy the excitement that our guests get from being at one of the many attractions we have to offer. There is nothing like hearing someone say they really enjoyed themselves while here and being a direct part of that experience. - Nathan

OWNERS.MASSRESORT.COM

26


Shopping AT TH E NU T T ®

Our retail locations offer Resort souvenirs & apparel, Virginia wines & local craft beers, Virginia made products, the latest surf brands, popular outdoor brands, spa boutique products, custom terrariums, fairy garden creations, the latest health and wellness products, and much more!

View the Link! Click Here.

MASS RE S O RT.CO M / SHOP


Our Mission Statement

To provide remarkable experiences in a safe and enjoyable environment.

Our Four Values Take care of our guests Take care of our property Take care of our team Take care of ourselves


PLANNING

YOUR VISIT OWNER’S TICKET ACCESS First priority to online amenity tickets! As a valued owner, you have first priority to purchase tickets online before they become available to the general public. Simply log in on the owner’s website and navigate to the Owner’s Ticket Access menu. You will be able to purchase tickets 30 days in advance of the activity date. Take advantage of this valuable benefit as some activities have limited ticket sales and may sell out.

View the Link! Click Here.

View the Link! Click Here.

NEW! Tour The Nutt® from the comfort of your home with our

Virtual Resort Tour @ MassResort.com/VirtualTour

MASSANUTTEN® RESORT APP Download the app to: • Navigate from check-in to your room/condo • Manage your rewards • Book activities • Receive app only discounts • Personalized vacation itineraries • Navigate the Resort using our interactive map • Check the weather & ski conditions • Stay up to date with Resort news & alerts

DOWNLOAD 29 3

PL ANNING YOUR VISIT

from the Apple Store or Google Play!


Hit the links!

Massanutten® is a golfer’s dream with two 18-hole courses, two pro-shops offering the best in merch and equipment, and a driving range with one of the most gorgeous views in the Valley. Plus, we have four certified PGA Golf Professionals on staff that can help you brush up your game. Massanutten’s certified PGA Golf Professionals

www.MassResort.com/Golf Experience everything Massanutten has to offer using the official Resort App. After the summer 2021 update, you may have noticed some updated features that improve the user experience: • An enhanced Home screen includes Resort hours and featured categories to make finding hours of operation and activities easier. • Use the Resort hours button and search feature to easily find hours of operation, menus, and directions. • The Resort menu has been redesigned to put key information at your fingertips, including hours and what’s new at the Resort. • Owners can access the Owners’ Website from the Resort tab. • The map has been updated to show the trails and lifts on the ski slopes.

OWNERS.MASSRESORT.COM

30


Say Hello To A Mountain of

TRAVEL PERKS

As a Massanutten adventurer, you’re familiar with mountain sights. But have you been to the peak of travel perks? Only RCI® subscribing members get a global travel network that delivers new heights of getaway benefits — no hiking boots required.

3 Key Tips From The Travel Guides

1

2

3

SAVE BIG WITH BONUS WEEKS:

OPEN YOUR OPTIONS:

EARLY BIRD GETS THE GETAWAY:

Traveling within 45 days? Claim your Bonus Weeks to book dream getaways for only $249 per week.1

RCI also lets you pick from 600,000+ hotels with a Best Price Guarantee, plus 4,200+ affiliated resorts

The first step to exchanging with RCI is just deciding if you’re going to use your home resort or not. The earlier you decide, the more options you have.

worldwide.2

LEARN MORE ON THE NEXT PAGE.

JOIN RCI TODAY AND GET ONE YEAR OF RCI WEEKS® MEMBERSHIP FOR $59USD OR TWO YEARS AT JUST $100USD*. Enroll by 12/31/21 at Discover.RCI.com/Enroll with promo code: MASSNEW


RCI WEEKS® Deposit early to maximize your trading power. Then, start planning - remember, the early bird gets the getaway! 9 months to 2 years (271 days +) before check-in percentage of trading power retained

100%

3 to 6 months (91 to 180 days) before check-in percentage of trading power retained

95% 90%

1 to 3 months (31 to 90 days) before check-in percentage of trading power retained

80%

15 to 30 days before check-in percentage of trading power retained

60%

14 days or fewer before check-in percentage of trading power retained

45%

6 to 9 months (181 to 270 days) before check-in percentage of trading power retained

RCI POINTS® Dream big, then plan it within these key reservation windows. RCI Weeks® Reservation

Choose from all available RCI Weeks® affiliated resorts and reserve up to two years before check-in date

Home Week Reservation

Request the specific week you own 12-13 months before check-in date

Home Resort Reservation

Fixed or floating week owners can reserve an available unit at your Home Resort within 11-12 months before check-in date.

Home Group Reservation

Reserve an available resort stay as part of a larger group of properties within your Home Group of resorts within 10-11 months before check-in date

Standard RCI Points® Reservation

Take your pick from any available RCI Points®-affiliated resorts and reserve up to 10 months before check-in date

Visit RCI.com/Benefits or call 1.844.874.5792 (Weeks) or 1.844.968.7476 (Points) to learn more. *RCI® magazine is the official travel publication of RCI, LLC. RCI benefits are obtained only via a subscription to the RCI magazine. Use of the term “membership” is intended to denote subscription to the RCI magazine. This offer is only available for RCI Weeks subscribing memberships and must be completed online at discover.rci.com/enroll. You must use the promo code MASSNEW by 12.31.21 to receive this offer. Offer based on standard $159USD 1-year RCI Weeks enrollment fee. 1Extra VacationsSM getaways bonus week certificates may be redeemed online and are valid for travel 2-45 days out. All of the terms and conditions of the Extra Vacations getaways bonus week certificate, including black-out dates, apply. Further restrictions apply. Please see Terms and Conditions on certificate. 2 RCI Travel offers members a Best Price Guarantee subject to change without notice at the sole discretion of RCI Travel. If you find a lower rate for a hotel booking, car rental, or destination activity on another US-based travel site within 24 hours, contact RCI Travel. Some restrictions apply. For terms and conditions for the RCI Travel Best Price Guarantee, go to RCI.com. The RCI Travel Best Price Guarantee is administered by Alliance Reservation Network, Inc. under contract with RCI, LLC. RCI, LLC is not responsible for honoring the RCI Travel Best Price Guarantee. RCI Travel hotel stays are available to RCI® subscribing members only. For RCI Travel Terms and Conditions visit RCI-Travel.com. Rental offer and rental inventory are made available by a Florida licensed entity Resort Rental, LLC (operating as Holiday Rentals, LLC in MD and TX), whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. Registration as a Seller of Travel does not constitute approval by the State of California. Exchange: CST: 2046555-50. Fla. Seller of Travel Reg. No. ST-26552. Washington Seller of Travel Reg. No. 602357907. Rental: CST: 2081369-50. Fla. Seller of Travel Reg. No. ST-36515. Washington. RCI® and related marks are registered trademarks and/or service marks in the United States and internationally. All rights reserved. © 2021 RCI, LLC. All rights reserved.


HELPFUL INFO RCI® MEMBER SERVICES

RCI Weeks®: 844.874.5792 RCI Points:® 844.968.7476 Mon-Fri: 8 am - 8 pm Sat: 8 am - 5 pm Trading Power Protection: $89 - $129

RCI® FEES - WEEKS

Exchange Fee: $249 Internal Exchange Fee: $159 Guest Certificate: $89

RCI® FEE - POINTS

Points Transaction Fees: $59 - $299 (depending on length of stay)

**Rates listed are for US residents only. All other RCI members contact your servicing office for rates. Fees are subject to change without notice.

RCI and RCI Logo are trademarks of RCI, LLC, registered in the United States and other countries.

HAV E YOU R EDEEM ED YO U R OW N E R ' S

Complimentary Getaway?

For more info, please visit owners.massresort.com/getaway

View the Link! Click Here.

33 3

RCI EDUCATION CONT.


R C I®

Sister Resorts GREAT TIMES AWAIT

View the Link! Click Here. We’ve negotiated with numerous resorts so our owners can travel through RCI for an exchange fee of only $159! Based on availability. For info, visit

VACATIONVILLAGERESORTS.COM Your on-site loyalty program for earning rewards while vacationing with us!

Massanutten Rewards ®

At CrossKeys Vineyards, we help you make the most of your Massanutten vacation. Located just a short drive down the mountain in the beautiful Shenandoah Valley, our renowned onsite Bistro works tirelessly to prepare delicious meals that pair perfectly with our award-winning wines.

SIGN UP IN SECONDS Our online sign-up form is fast and easy!

EASY TO EARN

Collect 1 point for every $1 spent *exclusions may apply.

REWARDS YOU WANT

Join us for an amazing meal, share the perfect bottle of wine, and take a moment to truly unwind in a place where you’re always treated like family.

Unlock the Love 540-234-0505 • CrossKeysVineyards.com 6011 E. Timber Ridge Rd., Mt. Cr awford, VA 22841

33

RCI EDUCATION CONT.

Earn your way to free Mega Zips, WaterPark passes, golf rounds, lift tickets, and now lodging!

View the Link! Click Here.

NO CARD? NO PROBLEM No card, no punchcard... just give your phone number!

SIGN UP @ MASSRESORT.COM/REWARDS OWNERS.MASSRESORT.COM

14 34


B Y A S S O C I AT I O N

OWNER INFO Owner association how to book, points info, 2022 budgets, and other important info are now posted on the owner's website. To view this info, please log into your owners account @ owners.massresort.com. Then click on the My Massanutten Fall Edition link in the box on the right. To Register Your Account

You will need your Owner ID Number in order to register your account. This is located on the top of your invoice. When you create your password use at least one capital letter, one number, and one symbol (for example % or #). If you have any questions while on the owner's website, feel free to use the Live Chat feature.

35 3

BY ASSOCIATION OWNER INFO

View the Link! Click Here.

OWNER ASSOCIATIONBUDGETS BUDGETS OWNER ASSOCIATION

24 4 4 20