My Massanutten - Fall 2020 Edition

My Massanutten A P ublication E xclusively For

Massanutten Resort Owners

EDITION: FALL 2020

A FIRST LOOK

At Winter

OUTDOOR WATERPARK

EXPANSION: Now Complete!

Taking Care of Each Other:

What Our Employees Have To Say

WE LCOM E !

To the first edition of the all new Massanutten Owners digital newsletter, My Massanutten.

As I write this letter during what has been an exceptionally trying year for so many of our owners, employees, and guests, I am reminded of our core four values that have guided our Resort through this difficult period.

We remain anchored to our core values to take care of ourselves, our owners, each other, and our property. This has led to many memorable experiences for our owners, guests, and community, which I think you will see displayed throughout this edition.

In this issue you will find some helpful hints to make your next vacation a great one, some ideas on lesser known benefits of your ownership, and insights on some exciting new happenings at your Resort.

In preparing this issue of the Massanutten Newsletter, I have been consistently reminded that what connects our Resort to our core values is the privilege to serve our owners, guests, and their families. Your memories and enjoyment of the Resort are what drive us to provide remarkable experiences in a safe and enjoyable environment.

Our hearts and thoughts are with each and every one of you as we collectively push through this trying year and onto brighter times in the year to come.

Thank you for being a part of our family and we can’t wait to see you on your next visit.

Sincerely,

Matthias Smith General Manager/Vice President Massanutten Resort

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OWNERS.MASSRESORT.COM

INSIDE THIS EDITION

3

News You Can Use

11

RCI Education

13

Planning Your Visit

15

Resort Updates

26

Owner Association Budgets

Get the most out of your ownership.

Explore RCI opportunities available to you.

Things to know before you arrive.

Check out what's new at the Resort.

Plus fee schedules & important booking info.

PHONE NUMBERS Maintenance Fee Payments 540 . 289.4904 option 1 Reservations 540 . 289.4904 option 2 Mortgage Payments 434 .973.1250 Public Relations /Sales 540 . 289.4907 Concierge Desk 540 . 289.4978 Golf 540 . 289.4941 Spa 540 . 289.4040 WaterPark 540 .437.3340 Snow Sports 540.289.4954 For the latest news, trading power, exchange tips, and more visit www.rci.com/insiderci and log in to your account.

MY MASSANUTTEN | ED ITI O N : FA L L 2 02 0

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NEWS

YOU CAN USE Get The Most Out Of Your Ownership

As an owner of a Massanutten property, you have several options to maximize your ownership.

We love when you, as the owner, can come and stay. We enjoy hearing your stories and seeing those memories in your photos. We also understand that sometimes you are unable to vacation here. The following are options you can utilize to heighten your ownership.

TripForth is the new rental

View the Link!

Click Here.

agency that deals closely with our Resort. TripForth is working diligently on our owners' behalves and the numbers are showing it! They also stay in contact with Massanutten through the whole process to make sure that our owners will be taken care of.

RCI – Resort Condominiums International -

A timeshare exchange company that allows you to trade your week for another week at Massanutten or any of their affiliated resorts. www.RCI.com

View the Link!

Click Here.

However you wish to utilize your ownership week, you MUST contact our Reservations team prior to listing your unit. You can reach us by phone @ 540.289.4904 option 2, email @ reservations@massresort.com or fax @ 540.289.9599.

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NEWS YOU CAN USE

OWNERS

CORNER What Owners Have to Say "The property is gorgeous. From the valley area to the mountains. My condo was just the right thing..spacious and well kept." - Denyse "I have owned at Eagle Trace for over 20 years.

It was a guaranteed vacation every year. I hope to hand it down to my grandson." - Randy "My family and I had a wonderful, well needed, well deserved vacation at the resort. I can’t wait for another vacation at Massanutten. We were able to enjoy activities with social distancing and face mask requirements being respected by other visitors." - Missy "Lots of family activities and delicious food.

Accommodations are large and modern, gorgeous views and lots of hiking trails. Enjoyable for young and young at heart." - Brenda "We love going to Massanutten on vacation & seeing all the wildlife it has to offer." - Wanda

COMING SOON!

E R A E R E H W AV E L I N G ?

OW N E R S T R

TOP 5

USA VACATION DESTINATIONS • VA - 18,580 • FL - 7,912 • SC - 2,067 • NV - 1,997 • NC - 966

TOP 5

INTERNATIONAL VACATION DESTINATIONS

• Mexico - 539 • Canada - 181 • Jamaica - 136 • Dominican Republic - 118 • Aruba - 113

In 2019, Massanutten Owners had 41,522 dream vacations traveling through RCI. Also in 2019, 42,337 RCI members booked dream vacations to Massanutten Resort.

OWNERS LOUNGE To enhance your owner experience, we are currently making plans to update and upgrade your Owner’s Lounge at the Ski Lodge. The renovations will take place in the Spring of 2021 and will be ready for winter 2021-22 in time for the Ski Resort’s 50th birthday.

We are also looking at evaluating a similar owner benefit at the WaterPark. Look for more information on both projects in your next My Massanutten newsletter.

This is one more reason it is great to be a Massanutten Owner in 2021.

COMING SOON!

PAPERLESS BILLING

We are proud to announce that we will soon be offering paperless billing. Look for the option to opt in for this service on your next invoice. This is a great option for convenience and for the environment.

OWNERS.MASSRESORT.COM

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WANDERLOVE

SNOW SPORTS AT THE NUTT

Skiing & Snowboarding

At 2,922 ft. of elevation, Massanutten is home to wide groomed trails, a dedicated learner’s area, terrain parks, and night skiing.

Learn More!

Click Here.

Snow Tubing

Watch our video here!

Bundle up for an adventure and slide down one of our tubing lanes solo or link up with friends and enjoy the ride together when conditions allow.

WANDERLOVE

is calling you on a road trip through the Shenandoah Valley

Ice Skating

Learn More!

Click Here.

Enjoy some good oldfashioned ice-skating fun at our outdoor rink!

The Rink is located outside of Massanutten Fitness & Rec Club.

M ASS R ES O RT.CO M /SKI Owners get first priority to online slope-use & snow tubing tickets this winter! See page 13 for details.

Travel through the Shenandoah Valley to connect with some of America's most beautiful and accessible outdoor spaces. We've got majestic summit peaks for hiking, stunning sunset views, underground caverns, horseback riding, backroad cycling, and scenic rivers.

Vineyards, apple orchards, pumpkin patches, and craft breweries dot our landscape with fresh-taste experiences. Explore some of America's legendary mountain drives like Skyline Drive and the Blue Ridge Parkway.

VisitShenandoah.org

Over 40% of owners are paying their annual fees online @

OWNERS.MASSRESORT.COM ENROLL NOW TO: • View exclusive owner’s content • View your account info • Pay your annual fees • Pay your mortgage • Book reservations • New! Owner's Ticket Access

ENROLL NOW!

New!

How To Videos Available!

View the Link!

Click Here.

To register your account, you will need your Owner ID, which is located on your invoice.

Watch how to videos!

Click here.

Will your week go unused?

Explore RENTING!

A better way to own

888-811-7850 owners@tripforth.com www.tripforth.com

OWNERS.MASSRESORT.COM

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GOLD CARD B E N E F I T S Did you purchase directly from the Resort? If so, you are recognized as a Gold Card member and entitled to special discounts around the Resort for the following amenities: • WaterPark • Ski • Golf • Escape Rooms • Dining • Hotel & Condo Accommodations

You also have year-round access to the newly renovated Massanutten Fitness & Rec Club and Woodstone Recreation Center. For a complete list and more details visit owners.massresort.com/ billboard/gold-card-benefits.

Are you interested in becoming a Gold Card Owner?

Learn how to become a Gold Card Owner @ www.massresort.com/stay/ rental-info/becoming-a-goldcard-owner/

View the Link!

Click Here.

View the Link!

Click Here.

BENEFITS OF PAYING

I N A DVA N C E

Did you know you can start paying future maintenance fees now? You don’t have to wait to receive your invoice – you can make smaller payments throughout the year to reduce the amount due when your account is billed. Paying your fees in advance allows you to confirm your reservation sooner and can increase your trading power with RCI. Remember: the sooner you confirm

a reservation, the greater availability there is to offer.

Currently, our system does not offer automatic payment for maintenance fees, but many owners utilize bill-pay options through their financial institutions. Automated ACH payments will be available after we transition to our new property management system – stay tuned!

Located just a short drive from Massanutten!

GRAND CAVERNS

A 25 minute drive

ENDLESS CAVERNS A 35 minute drive

LURAY CAVERNS

A 40 minute drive

Explore the local caverns OF THE SHENANDOAH VALLEY

SHENANDOAH CAVERNS

A 45 minute drive

Dining AT MASSANU T T E N

Nothing builds an appetite like an active Massanutten vacation, and our dining options have got you covered. From BBQ and salads, to burgers and pizza, to pub fare and to-go meals, we offer something for every taste, every season, and every occasion.

View the menu!

Our Indoor-outdoor umbrella bar features appetizers, salads, pasta, sandwiches, duck entrées, bratwurst & more!

Breakfast • Pulled Pork • Brisket Smoked Chicken • Ribs • Fried Catfish Southern Sides • Salads • Pizza & More!

View the menu!

View the menu!

Cornbread • Chicken Dumplings • Steakhouse Burgers Steaks • Salads • Hand-Crafted Pizza • S’mores & More!

M ASS RE S O RT.CO M / DINE OWNERS.MASSRESORT.COM OWNERS .MASSRESORT.COM

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INDUSTRY NEWS Please be aware that Massanutten is consistently made aware of companies that defraud owners like you out of thousands of dollars with the promise of selling or renting their timeshare.

These companies typically promise they can sell/rent your timeshare, allege they have a ready buyer/renter and usually charge large upfront fees. There are also relief companies which typically claim that you can be released from your contract and/ or relieved of your annual maintenance/assessment fees.

Some of these companies even allege they have a relationship with Massanutten.

OF SCAMS

Don’t be tricked by professional-looking ads, documents, websites, or certain business ratings. These resale and relief companies usually shut down after a few years when they start to feel the pressure of government agencies or mounting lawsuits and simply start a new company. Be suspicious of companies that claim to be consumer advocates. Contact the State Attorney General and local consumer protection agencies in the state where the reseller is located to determine if there are any existing complaints.

Vacation Peace of Mind.

VACATION GUARD® It's your vacation - protect it!

Built specifically for owners, you can protect your use-year timeshare trips with our annual protection plan.

ONLY $89 per use-year!

View the FAQs & Overview: owners.massresort.com/travelprotection

This is sponsored content from the licensed producers.

Rates, product descriptions, and benefits may be changed without notice. Refer to the applicable Certificate of Insurance (the “Policy”) for full policy details. Certain conditions, exclusions, and limitations apply as set out in the Policy. Products or benefits may not be available to residents of all states. VacationGuard® Travel Insurance is provided by VacationGuard Insurance Services, CA Agency License # 0H18225.

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NEWS YOU CAN USE CONT.

View the Link!

Click Here.

HOW TO SPOT A SCAM: • UNPROMPTED INITIAL CONTACT • FALSE PROMISES If something sounds too good to be true, it probably is.

• UPFRONT FEES

Contact Us! We urge you to not be fooled by any of these companies.

Protect yourself and your timeshare ownership! Stay up to date on the latest scam offers in the resale market at owners.massresort.com/ billboard and www.arda-roc.org and be on the lookout for suspicious behavior. When in doubt, contact us at ownersassoc@ massresort.com.

Massanutten Rewards

Your on-site loyalty program for earning rewards while vacationing with us!

HOW IT WORKS SIGN UP IN SECONDS

REWARDS YOU WANT

EASY TO EARN

NO CARD? NO PROBLEM

Earn your way to free Mega Zips, WaterPark passes, golf rounds, and lift tickets.

Our online sign-up form is fast and easy!

Collect 1 point for every $1 spent *exclusions may apply.

View the Link!

Click Here.

No card, no punchcard... just your phone number!

SIGN UP @ MASSRESORT.COM/REWARDS

Enjoy tree-lined fairways, with plenty of uphill and downhill contours, and gorgeous scenery at every turn.

We invite you to hit the links with our two challenging yet playable 18-hole courses.

Watch our video here!

WWW.MASSRESORT.COM/GOLF AFFINITY REWARDS Learn how Affinity Rewards can help pay your maintenance fees!

Visit www.affinityrewards.com or call 1.866.831.4437.

View the Link!

Click Here.

Have you redeemed your owner's

Complimentary Getaway?

For more info, please visit owners.massresort.com/getaway

View the Link!

Click Here.

RCI

E D U C AT I O N RCI

HELPFUL INFO

RCI MEMBER SERVICES Weeks: 844.874.5792 Points: 844.968.7476 Mon-Fri: 8 am - 8 pm Sat: 8 am - 5 pm Trading Power Protection: $89 - $129

RCI FEES - WEEKS

Exchange Fee: $249 Internal Exchange Fee: $159 Guest Certificate: $89

RCI FEE - POINTS

Points Transaction Fees: $49-$278 (depending on length stay)

**Rates listed are for US residents only. All other RCI members contact your servicing office for rates. Fees are subject to change without notice.

ARE YOU READY

to take more vacations?

View the Link!

Click Here.

Gold Card owners can take advantage of their extra vacation certificate with RCI which allows them to use a week at the rate of the standard exchange fee.

Enroll @ Discover.RCI.com Based on availability. Must remain current on RCI membership and resort's maintenance fees, as well as be a Resort Gold Card Owner to redeem the Extra Vacations Certificate. Holiday weeks may have limited availability.

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RCI EDUCATION

RCI

Sister Resorts

We negotiated with the following resorts so our owners can travel through RCI for

an exchange fee of only $159!

Based on availability.

Aquamarine Villas - Oceanside, CA Berkshire Mountain Lodge - Pittsfield, MA Canada House Beach Club - Pompano Beach, FL Caribbean Beach Club - Fort Myers Beach, FL Casa de la Playa - La Jolla, CA Club Sevilla - Kissimmee, FL Club Tahoe Resort – Lake Tahoe (Incline Village), NV Enchanted Isle Resort - Hollywood, FL Ft Lauderdale Beach Resort - Fort Lauderdale, FL Grand Lake Resort - Kissimmee, FL Hollywood Beach Tower - Hollywood, FL Laguna Shores - Laguna Beach, CA Laguna Surf - Laguna Beach, CA Lighthouse Cove Resort - Pompano Beach, FL Lifetime of Vacations Resort at Grand Lake Resort - Kissimmee, FL Mizner Place at Weston Town Center - Weston, FL Palm Beach Shores Resort and Vacation Villas - Palm Beach Shores, FL Palm Springs Tennis Club - Palm Springs, CA Patriots Inn - Williamsburg, VA Presidential Resort at Chancellorsville – Spotsylvania, VA San Diego Country Estates - Ramona, CA Schooner Landing Resort - Newport, OR Silver Seas Beach Resort - Fort Lauderdale, FL Surfsider Resort - Pompano Beach, FL The Berkley, Las Vegas - Las Vegas, NV The Berkley, Orlando - Kissimmee, FL The Cliffs at Peace Canyon - Las Vegas, NV The Colonies at Williamsburg - Williamsburg, VA The Grandview at Las Vegas - Las Vegas, NV The Lodge at Kingsbury Crossing - Stateline, NV Vacation Village at Bonaventure - Weston, FL Vacation Village at Parkway - Orlando, FL Vacation Village at Weston - Weston, FL Vacation Village at Williamsburg - Williamsburg, VA Vacation Village in the Berkshires - Hancock, MA Villas at Fortune Place - Kissimmee, FL

For more info, visit

VACATIONVILLAGERESORTS.COM

View the Link!

Click Here.

OWNERS.MASSRESORT.COM

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PLANNING

YOUR VISIT OWNER’S TICKET ACCESS First priority to online amenity tickets!

Check out this new perk for owners in the 2020-21 winter season! As owners, you will have first priority in purchasing amenity tickets online. Simply log into the owners portal and navigate to the Owner Ticket Access menu. You will be able to purchase Slope-Use tickets, Snow Tubing, and WaterPark admission tickets in advance. Take advantage of this valuable benefit as these activities will have limited ticket sales due to current government restrictions.

View the Link!

Click Here.

NEW! Tour the Nutt from the comfort of your home with our

Virtual Resort Tour @ MassResort.com/VirtualTour

View the Link! Click Here.

THE

NEW RESORT APP IS HERE!

Download the app to: • Navigate from check-in to your room/condo • Manage your rewards • Book activities • Receive app only discounts • Personalized vacation itineraries • Navigate the Resort using our interactive map • Check the weather & ski conditions • Stay up to date with Resort news & alerts

DOWNLOAD 13 3

PL ANNING YOUR VISIT

from the Apple Store or Google Play!

A FIRST LOOK AT

WI NTER

While this winter season will look different from last year, one thing will always remain true—our mission: to provide remarkable experiences in a safe and enjoyable environment for our owners, guests, community, and employees.

Our teams have been hard at work developing activities and programs that create remarkable experiences. Summer proved to be special, both for us and for the guests that visited with us.

Even during the pandemic, we received heart-warming feedback like this: “Everything about this place is magical.”

– Y.S, Aug. 2020.

Our hope is that you are as excited to get out and play as we are and that the information in the Winter Preview Guide will give you a better sense of what this upcoming season will look like.

To see more, please visit www.massresort.com/winter.

IN THE WINTER PREVIEW GUIDE A Look at Winter

• Gatherings & Crowds • Lift Tickets • Season Passes • Points to Consider • Night Skiing • Rentals & Lessons • Ski Lodge Info • Snow Tubing • Ice Skating

Indoor WaterPark Info Keeping It Fun & Safe Tools You Can Use

View the Winter Preview Guide! Click Here.

See you at the Nutt!

COVI D -1 9

RECOVERY

With the COVID-19 pandemic in mind, we are taking additional steps and adopting operating procedures to protect our owners, guests, and employees. We are guided by the recommendations of the CDC, as well as Executive Orders and guidance from the Governor of Virginia and local and state health departments.

If you have an upcoming visit to Massanutten, please visit our recovery webpage for important COVID-19 information including cleaning procedures, check-in, amenities & activities, Q&A, and more.

We are looking forward to welcoming you back to our beautiful Resort, breathing in the fresh mountain air, and making new memories with you.

View the Link! Click Here.

OWNERS.MASSRESORT.COM

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RESORT

UPDATES

OUR NEWEST ESCAPE ROOM IS NOW OPEN The Mayday Escape Room has taken the place of the Lucky Duck Speakeasy Escape Room at Woodstone Recreation.

THE OUTDOOR EXPANSION IS COMPLETE Our three new slides are ready for the 2021 season! MASS Mayhem, Valley Vortex, and Peak Plunge all provide unique riding adventures. Experience the zero gravity sensation as you plummet over 47’ down the half pipe and get vertical on MASS Mayhem. Valley Vortex’s tight corners and high banking turns have you experiencing extreme G’s. Be sure to keep your eyes open, as sections of colorful lights will delight and amaze. Peak Plunge provides sensational twists, turns, and drops creating an exciting ride for all.

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RESORT UPDATES

Also included in the outdoor expansion is the enhanced kiddie area/splash pad. From a concrete splash pad with geometric shapes spraying water in all directions to a kiddie area with a rubber flooring, three slides specifically for the little ones, and a few ground water features round out this new outdoor kiddie area.

A new bar/restaurant concept was added, too! Imagine Base Camp on a smaller scale.

Yes, the WaterPark has it own umbrella bar and it is the hub of all the excitement.

The menu is sure to have something for everyone; so sit back, kick your feet up, and relax while watching all the action.

In the Mayday Escape Room, you and the other passengers are thrilled to embark on a submarine adventure to exotic locales around the world.

During your private tour of the bridge, the jovial captain calls on the video monitor to welcome you. His joy quickly turns to frustration as one of the systems malfunctions.

Now it’s up to you and your fellow passengers to close all the water-tight doors on the submarine. If you fail, the vessel will take on freezing cold water and sink to the bottom of the ocean. The clock is ticking. Work together and seal the doors before your vessel is claimed by the ocean.

All Massanutten escape rooms are cleaned before and after each session to make sure we are meeting the highest levels of cleanliness to protect our staff and guests.

COMMUNITY SU PP O RT At Massanutten, we believe in taking care of each other. We believe in serving our community. We believe in positivity. We believe in unity.

GREAT TIMES AWAIT

Rockingham Education Foundation • (1) $1,000 scholarship for a high school senior attending 4 year college • (1) $500 scholarship for a high school senior attending 2 year college Harrisonburg Education Foundation • Grant funding support Free Meal Program • Over 1,000 meals served to those in need in a 23 week period American Red Cross Blood Drive • Hosted on site for employees and community members

At CrossKeys Vineyards, we help you make the most of your Massanutten vacation. Located just a short drive down the mountain in the beautiful Shenandoah Valley, our renowned onsite Bistro works tirelessly to prepare delicious meals that pair perfectly with our award-winning wines.

Join us for an amazing meal, share the perfect bottle of wine, and take a moment to truly unwind in a place where you’re always treated like family.

Participation In • Grand Caverns 5K (+ donation) • Run the Runway 5K (+ donation) • Snow Moon Fest Arctic Plunge benefiting Therapeutic Adventures • Snow Moon Fest 4K on the Fairway benefiting Elkton Area United Services United Way Partnership • Partnership with United Way of Harrisonburg & Rockingham County, supporting yearly programs and events with monetary donations • Over 40 employees volunteered for the 2019 Day of Caring Event • Donated over 1400 books in 2019 • Raised and donated $5525

Unlock the Love 540-234-0505 • CrossKeysVineyards.com 6011 E. Timber Ridge Rd., Mt. Cr awford, VA 22841

OWNERS.MASSRESORT.COM

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Why Leaves Change Color A succession of warm, sunny days and cool, crisp but not freezing nights seems to bring about the most spectacular color displays.

Two factors influence autumn leaf color-leaf pigments: length of night and weather.

The timing of color change and leaf fall are primarily regulated by the calendar, that is, the increasing length of night. As days grow shorter, and nights grow longer and cooler, biochemical processes in the leaf begin to paint the landscape with Nature's autumn palette. There are three pigments in leaves:

• CHLOROPHYLL, which

gives leaves their basic green color. It is necessary for photosynthesis, the chemical reaction that enables plants to use sunlight to manufacture sugars for their food. Trees in the temperate zones store these sugars for their winter dormant period.

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RESORT UPDATES CONT.

• CAROTENOIDS, which

produce yellow, orange, and brown colors in such things as corn, carrots, and daffodils, as well as rutabagas, buttercups, and bananas.

• ANTHOCYANINS, which give color to such familiar things as cranberries, red apples, concord grapes, blueberries, cherries, strawberries, and plums.

They are water-soluble and appear in the watery liquid of leaf cells.

During the growing season, chlorophyll is continually being produced and broken down and leaves appear green. As night length increases in the autumn, chlorophyll production slows

To see the fall color progression in real time, check out the Massanutten webcam! Or call Virginia’s Fall Foliage Report at 1.800.424.LOVE.

down and then stops and eventually all the chlorophyll is destroyed. The carotenoids and anthocyanins that are present in the leaf are then unmasked and show their colors.

Certain colors are characteristic of particular species. Oaks turn red, brown, or russet; hickories, golden bronze; aspen and yellow-poplar, golden yellow; dogwood, purplish red; beech, light tan; and sourwood and black tupelo, crimson. Maples differ species by species-red maple turns brilliant scarlet; sugar maple, orange-red; and black maple, glowing yellow.

Source: USDA Forest Service

FALL LOVE

WITH SHENANDOAH NATIONAL PARK The seasons are changing, so it’s time to change your surroundings.

Get out this fall to Shenandoah National Park, which offers the relaxing, natural escape you need.

Here are the 5 things you have to do this fall.

1. If you enjoy fall foliage, Shenandoah in fall is a leaf peeper’s dream.

2. Hike to a mountain summit and enjoy

Virginia is for Wine Lovers Virginia is home to 200+ wineries statewide. The Virginia wine industry has grown tremendously and now ranks fifth in the nation for wine production. The Shenandoah Valley is an emerging wine region in the state.

Guests are invited to stop by the Concierge Desk for information and directions to local vineyards and cideries or visit the Shenandoah Valley Wine Trail to map your tasting adventure at ShenandoahValleyWineTrail.com.

View the Link!

Click Here.

WINE WITHIN AN HOUR!

amazing views. Consider tackling a portion of the Appalachian Trail.

PRINCE MICHEL VINEYARD & WINERY

STONE MOUNTAIN VINEYARDS

3. Go chasing waterfalls. There’s Dark Hollow

Approx. 55 mins.

Approx. 45 mins.

Falls, Rose River Falls and many more.

4. Up for adventure? Rock climbing and rappelling are perfect Shenandoah activities.

5. Head out into Big Meadows around dusk and watch as the white-tailed deer emerge. You may even see a black bear.

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BLUESTONE VINEYARD Approx. 35 mins.

EARLY MOUNTAIN VINEYARDS Approx. 45 mins.

CROSSKEYS VINEYARDS

Fall is the perfect time to exhale with your loved ones, far out in the Blue Ridge Mountains. Find out more on visitskylinedrive.org/blog/plan-ahead-for-fall-travel.

Approx. 20 mins.

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visitskylinedrive.org

BARREN RIDGE VINEYARDS Approx. 45 mins.

BARBOURSVILLE VINEYARDS Approx. 45 mins.

HORTON VINEYARDS Approx. 45 mins.

OWNERS.MASSRESORT.COM

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MASSANUTTEN IS

Award Winning Budget Travel: 10 Best Indoor WaterParks | Fodors: Best Ski Resort for Summer Fun Huffington Post: Top 9 Best Indoor WaterParks | Parents Magazine: 10 Best Indoor WaterParks USA Today: 10 Best Indoor WaterParks | USA Today's People Choice: Top 10 US WaterParks The Active Times: Top 10 Coolest Indoor Water Parks in North America USA Today: Best Winter Ice Rinks | Washingtonian: Best Winter Tube Parks Liftopia: Top Family Friendly Ski Resort in the Southeast Liftopia: Top Overall Ski Area in the Southeast | ArrivaLIST: Top Amusement Park in Virginia Virginia Living: Best Resort in the Shenandoah Valley ConventionSouth Magazine: Virginia & D.C. Area's Best Meeting Site 2018 U.S. News & World Report: Top 50 Mountain Resorts in the World ConventionSouth Magazine: #1 Resort with Style in the U.S.

Indoor WaterPark is Now Open!

Get ready for non-stop thrills at the Massanutten WaterPark®, always heated to 84° Fahrenheit.

Children of all ages will delight in our water fortress, water slides, adventure river, and more!

If you want to take your aquatic experience to the next level, learn how to surf on our FlowRider®.

Owners get first priority to online WaterPark admission tickets this winter! See page 13 for details.

3

www.massanuttenwaterpark.com

Watch our video here!

DAY TRIPS N E AR

TH E N UT T

Now is the perfect time to get out and explore all our region has to offer! From local breweries and wineries to historic landmarks nearby, there is no shortage of places to explore in our beautiful Shenandoah Valley and beyond.

BREW RIDGE TRAIL A new coffee shop has opened at Massanutten!

Located at the base of the resort, Rugged Cup offers quality coffee, tasty baked goods, mountain views, and a place to relax and enjoy the experience.

Enjoy a self-guided brewery tour along the Blue Ridge Mountains located in Nelson and Albemarle County.

Each brewery offers sample tastings of their finest craft beers.

Rugged Coffee is partnering with Shenandoah Joe’s coffee to bring you quality coffee, specialty drinks, and much more. The cafe has seating inside and outside as well as curbside pickup and online ordering options for coffee lovers to enjoy a mug of joe on the go.

NATURAL BRIDGE STATE PARK

Visit the Natural Bridge, a National Historic Landmark featuring a nature-sculpted arch that soars high in the sky above Cedar Creek. Beyond the Natural Bridge, visitors can explore canoeing, tubing, and kayaking with Twin River Outfitters.

SHENANDOAH NATIONAL PARK

Shenandoah National Park has over 200,000 acres of protected lands filled with miles of trails, cascading waterfalls, beautiful mountain vistas, and sightings of the local wildlife if you’re lucky.

From easy to moderate and challenging hikes, the park offers skill levels for all ages.

HARPERS FERRY NATIONAL HISTORIC PARK

Located at the confluence of the Potomac and Shenandoah rivers lies a small historic community called Harpers Ferry, West Virginia. Take a trip through the past and explore their picturesque streets, exhibits, museums, hiking trails, and battlefields.

OWNERS.MASSRESORT.COM

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Your Guide TO H I K I N G TH E S H ENAN DOAH VALLE Y EASY TO MODERATE HIKES LOCATED WITHIN ONE HOUR OR LESS

SHENANDOAH NATIONAL PARK HIKES FOR QUICK TRIPS & DAY TRIPS

MASSANUTTEN RIDGE TRAIL This 4.5-mile, moderately trafficked out-and-back, offers stellar views of the nearby ski area and the mountains surrounding Massanutten. » 4.5 mile hike

BEARFENCE MOUNTAIN This is a quick 1-mile hike, perfect for catching the sunset. » Located at mile marker 56.4

HILLANDALE PARK Hillandale Park features a nature walk, along with other recreational resources such as playground equipment, a sand volleyball court, and a basketball court. » 1.3-mile hike LAKE SHENANDOAH Lake Shenandoah is 36 acres of natural beauty and is a must-see for the natureseeking adventurer. » 1.6-mile hike

GEORGE WASHINGTON NATIONAL FOREST On the west side of the Shenandoah Valley is the immense George Washington National Forest. Within the forest, there are 12 national recreation trails and 325 miles of the Appalachian National Scenic Trail.

Shenandoah National Park costs $30 per vehicle and your pass is good for 7 days!

Save time by purchasing your pass in advance online at www.nps.gov/shen

DARK HOLLOW FALLS This hike is a steeper 1.4-mile hike leading to a 70-foot waterfall. » Located at mile marker 50.7 OLD RAG Pack your bags and snacks, because this is a strenuous, whole-day hike of 9.2 miles up and around the Blue Ridge Mountains. » Not for the faint of heart Article sources: nps.gov & The Breeze

Check out our seasonal specials!

The Spa at Massanutten offers treatments for women, men, teens, and everyone in-between.

Treat yourself or someone special to a relaxing massage, invigorating body treatment, luxurious facial, or a pampering nail service!

VIEW OUR SERVICE MENU AT

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RESORT UPDATES CONT.

MASSRESORT.COM/RELAX

NEW!

Giveaway

MASSAN UT TEN

Enter to win 3 nights at Massanutten

OR an Additional Week deposited into your RCI account

To enter simply share your favorite

vacation memory and/or photo at Massanutten @

MASSRESORT.COM/GIVEAWAY

View the Link!

Click Here.

OUR MISSION STATEMENT

To provide remarkable experiences in a safe and enjoyable environment.

OUR FOUR VALUES Take care of our guests Take care of our property Take care of our team Take care of ourselves

Taking Care of‌

O U R S E LV E S

OUR GUESTS E A C H OT H E R OUR PROPERTY Glorietta T.

Starr H.

12 years

Lourdes M.

8 years

Sonia G.

19 years

19 years

You can see some pretty majestic sunrises up here from multiple vantage points. Especially this time of year (October), the way the sun comes up over the Blue Ridge Mountains - you will see brilliant colors. Good spots to catch a good sunrise are easily accessible at the Woodstone building or Regal Vistas. - Matt

I love that hunting and fishing are available. - Glorietta

I appreciate the cultural diversity among co-workers. - Sonia

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RESORT UPDATES CONT.

Matt E. 15 years

Esteban R. 11 years

I enjoy how united we are working together as a team to make remarkable experiences for guests and the passion and safety in everything we do in our company for our guests. - Lourdes

We don’t see ourselves as Massanutten employees.

We see ourselves as a big Massanutten family. - Esteban

I love that we have accessibility to rent out facilities and cater for celebrations and special occasions. - Starr

Like a gem, Massanutten Resort is multifaceted, providing a wide array of experiences to all those who visit. We have employees in departments ranging from the smiling faces you see at the Front Desk to those behind the scenes in our Domestic Services and Maintenance crews. Like bees in a hive, everyone works together purposefully to set the foundation for an exceptional experience for our guests. Hear it from them! Meet some of our Front Desk, Domestic Services, and Maintenance crew members.

How would you describe Massanutten in one word?

Home. I mean this both literally and figuratively. As a company, we go to great lengths to make employees feel at “home". We have a great onboarding process for new employees to really acclimate them to our resort culture and values. Personally, having worked up here some time, I have always been keen to the nature and wildlife here at the resort. So about seven years ago my wife and I decided to move here. Often I can be at my kitchen window doing dishes and see a pack of deer grazing the mountain behind my home. Also, it makes for a great work commute! - Matt

What is one stand out guest memory you’ve had since working at Massanutten?

Five years ago I went to take care of a complaint and the guest was so surprised because I remembered her from a previous year when I took care of her unit issues. Now, every year I wait before she comes and she calls me because she wants to see me. That’s Thanksgiving week.

It’s something so special to me that every year I wait on her call. - Lourdes There is a guest who used to sing to me every time he and his wife visited the resort.

They would ask for me. - Glorietta I can recall great memories of sitting with Mr. West in the main lobby having great conversations as he came in daily for his coffee and to read the paper. - Starr A guest’s words of gratitude for the quality of my work. The guest gave me twelve dollars of two dollar bills from her own piggy bank, which I’ve kept from three years ago. - Sonia

What do you enjoy about your position at Massanutten?

I like being able to assist coworkers and guests. I enjoy doing my best and seeing them smile when they are pleased. - Glorietta To have the opportunity to work with employees from different departments within the company. - Esteban

OWNERS.MASSRESORT.COM

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Shopping AT M ASSA N U TTE N!

Our retail locations offer Resort souvenirs & apparel, Virginia wines & local craft beers, Virginia made products, the latest surf brands, popular outdoor brands, sweet treats, toys, spa boutique products, and much more!

MASSRESORT.COM/ SHOP View the Link!

Click Here.

ACTIVITIES & Classes Explore your creativity with our arts & craft classes, learn a new skill, explore the outdoors with our newly expanded hiking programs, enjoy live entertainment, and more!

MASSRESORT.COM/ ACTIVITIES

View the Link!

Click Here.

O W N E R A S S O C I AT I O N

BUDGETS

OWNER ASSOCIATION BUDGETS & OTH ER I M P O RTANT OWN ER I N FO

Owner association budgets along with your maintenance/assessment fee schedule, in-person first booking dates, how to book, and points info are now posted on the owners portal. To view this info, please log into your owners account @ owners.massresort.com. Then click on the My Massanutten - Fall Edition link in the box on the right.

To Register Your Account You will need your Owner ID Number in order to register your account.

This is located on the top of your invoice. When you create your password use at least one capital letter, one number, and one symbol (for example % or #). If you have any questions while on the Owners Portal, feel free to use the Live Chat feature.

3

View the Link!

Click Here.

OWNER BUDGETS OWNER ASSOCIATIONBUDGETS BUDGETS OWNERASSOCIATION ASSOCIATION

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