Lettings Valuation pack 2014

BARNET 4 Exchange Buildings, High Street, Barnet EN5 5SY T: 020 8440 2444 Email: EN5@martyngerrard.co.uk

HENDON 59 Brent Street, Hendon N8 8DT T: 020 8203 2012 Email: NW4@martyngerrard.co.uk

CROUCH END 45 The Broadway, Crouch End N8 8DT T: 020 8348 5135 Email: N8@martyngerrard.co.uk

KENTISH TOWN 304 Kentish Town Road, Kentish Town NW5 2TH T: 020 7267 3737 Email: NW5@martyngerrard.co.uk

EAST FINCHLEY 66/68 High Road, East Finchley N2 9PN T: 020 8883 0077 Email: N2@martyngerrard.co.uk

MILL HILL 109 The Broadway, Mill Hill NW7 3TG T: 020 8906 0660 Email: NW7@martyngerrard.co.uk

FINCHLEY CENTRAL 365 Regents Park Road, Finchley Central N3 1DE T: 020 8346 0102 Email: N3@martyngerrard.co.uk

MUSWELL HILL 300 Muswell Hill Broadway, Muswell Hill N10 2QR T: 020 8444 3388 Email: N10@martyngerrard.co.uk

NORTH FINCHLEY 773 High Road, North Finchley N12 8JY T: 020 8445 2222 Email: N12@martyngerrard.co.uk

WHETSTONE 1286 High Road, Whetstone N20 9HH T: 020 8446 2111 Email: N20@martyngerrard.co.uk

HEAD OFFICE, LAND AND NEW HOMES 197 Ballards Lane, Finchley N3 1LP T: 020 8343 4340 Email: ho@martyngerrard.co.uk Email: landandnewhomes@martyngerrard.co.uk

COMMERCIAL & PROFESSIONAL 66/68 High Road, East Finchley N2 9PN T: 020 8444 3445 Email: comm@martyngerrard.co.uk Email: professional@martyngerrard.co.uk

Letting your property www.martyngerrard.co.uk The award-winning agency . . . where integrity counts. www.martyngerrard.co.uk

BARNET • CROUCH END • EAST FINCHLEY • FINCHLEY CENTRAL • NORTH FINCHLEY • HENDON • KENTISH TOWN • MILL HILL • MUSWELL HILL • WHETSTONE

The award-winning agency . . . where integrity counts

www.martyngerrard.co.uk

Thanks again...we look forward to helping you The award-winning with all your property needs... agency...where inte grity c ounts Whether this is your first venture into the lettings market or you are an experienced landlord with a portfolio of properties, we understand the importance of providing you with guidance and advice you can trust and rely on.

This is a family run and owned business and we know that renting property is first and foremost about the people we deal with as much as the property we are renting.

me dium agency

“

Thank you for giving us the opportunity to meet and advise you on the best way to market your property, so that you can achieve the best rent.

We have been renting property on behalf of landlords for more than 30 years and have a thorough understanding of the law relating to letting a property, we also understand what a landlord needs from their agent.

With our experience, professionalism and training my staff

“

are expected to provide a service second to none, which is why I believe Martyn Gerrard Estate Agents are ideally placed to let your property.

Simon Gerrard MNAEA, MARLA, Managing Director

Re me mb e r, we’re here to help and answe r a ny questions you ha ve alo ng the wa y.

“We were very impressed with the way things were handled from our first meeting right through to settling the tenants into the property.You were very professional, approachable and knowledgeable.”

Shaffin and Jyoti, Friern Barnet

2

www.martyngerrard.co.uk

The award-winning agency...where inte grity c ounts Whether this is your first venture into the lettings market or you are an experienced landlord with a portfolio of properties, we understand the importance of providing you with guidance and advice you can trust and rely on.

K

This is a family run and owned business and we know that renting property is first and foremost about the people we deal with as much as the property we are renting.

me dium agency

“

Thank you for giving us the opportunity to meet and advise you on the best way to market your property, so that you can achieve the best rent.

We have been renting property on behalf of landlords for more than 30 years and have a thorough understanding of the law relating to letting a property, we also understand what a landlord needs from their agent.

With our experience, professionalism and training, my staff

“

are expected to provide a service second to none, which is why I believe Martyn Gerrard Estate Agents are ideally placed to let your property.

Simon Gerrard MNAEA, MARLA, Managing Director

Re m e m b e r, we ’ re he re to help a nd a nswe r a ny que stio ns you ha ve a lo ng the wa y.

“We were very impressed with the way things were handled from our first meeting right through to settling the tenants into the property.You were very professional, approachable and knowledgeable.”

Shaffin and Jyoti, Friern Barnet

4

www.martyngerrard.co.uk

A multiple office service for a sole agency fee Each of our ten offices are located in prime, high footfall High Street locations. We also invest more than any other local agent on our extensive online marketing which includes the major portals. This together with our reputation and our off line marketing means we attract thousands of high quality potential tenants, especially as our network of offices are all within a 6 ½ mile radius.

Our lettings team have full access to every property we are marketing at any of our ten branches and they receive full commission for any property they let.

In this way you have our ENTIRE lettings team actively working to let your home.

No othe r a g e nt d o e s this .

“Having chosen Martyn Gerrard on the basis of the excellent work done by the sales division in Finchley, I am pleased the same high standards also exist in the Crouch End lettings division.You have communicated with me clearly throughout the process and worked proactively to successfully find a tenant.”

Emma, Highgate

6

www.martyngerrard.co.uk

The c omplete lettings servic e When the sales market took a dip in 2008 many estate agents went into letting property as a way to ride out the storm. Unlike these agents, Martyn Gerrard Estate Agents have been dealing with property since 1964 and have a long established, dedicated Lettings Department.

Whether you are a landlord with a portfolio of properties or this is your first venture into letting a property you are able to draw on this invaluable experience and local knowledge, unmatched by other newer agents.

With Martyn Gerrard you are choosing a licensed ARLA member, so you can be sure that you and your property are in safe hands.

SECURITY Tenancy Agreements Our tenancy agreements have been written to provide the landlord with as much protection as possible under current legislation.

Rent Guarantee Tenant assessment is carried out by an independent third party. Once the tenant passes this assessment an insurance backed rent guarantee is provided – Free of Charge for the first year of the tenancy.

Client Money Protection The RICS audit our accounts and provide Client Money Protection to all of our clients. This means should anything happen to Martyn Gerrard Estate Agents, your money is protected.

KNOWLEDGE In addition to our experience from working in your area for decades, our lettings team study for and obtain the Technical Award in Residential Lettings and Property Management, and become Licensed Letting Agents through membership of the Association of Residential Letting Agents (ARLA).

We are also regulated by The Property Ombudsman and the Royal Institution of Charted Surveyors (RICS).

“Just wanted to say how pleased we are with the service you’ve provided to us over the years.You have let the flat quickly, at a good rent, and we’ve had some lovely tenants. I’ll always happily recommend you to others.”

Andy, Crouch End

TRANSPARENT SERVICE Unlike other agents we do not have any additional hidden charges such as fees for registering the tenant’s deposit or administration and arrangement fees, which can add hundreds of pounds to the cheaper headline percentage rate.

8

www.martyngerrard.co.uk

Residential prop erty management The legislation and responsibilities involved in letting a property are ever-changing and have grown significantly; an unwary landlord could face severe penalties for getting it wrong.

As a landlord it is essential you work with an experienced and respected agent. Our specialist, dedicated letting management team is here to provide you with up-to-date advice and take the day-to-day stress out of renting your property.

By dedicated we mean that the management of your property is all our management department deal with. We will not compromise our management service unlike many other letting agents who, in an attempt to maximise their income, will rely on their letting negotiators to try and deal with the management of your property between letting other flats or houses.

Our team of experienced property managers look after the day-to-day running of the letting during the tenancy dealing with everything from chasing late rental payments to organising and overseeing maintenance and repairs, and ensure you and your property comply with the latest legislation.

Landlords online With our latest service you can keep up-to-date with your accounts and review all previous statements online from anywhere in the world.

On Call We have an emergency contact number which is monitored 24/7.Your property manager has a dedicated contact number and is always available if you or your tenants have any queries.

Inventories and Deposit Returns We have a comprehensive inventory prepared by a professional independent company which helps to I wanted to thank you for your professionalism in letting my house.

I am delighted how quickly you were able to rent it and the way you worked.

As a landlord living overseas your service gives me lots of reassurance.

Amanda, Pennsylvania, USA

minimise any disputes over the deposit at the end of the tenancy. Our property managers are trained to help Landlords negotiate any disputes that do arise.

MILL HILL

FINCHLEY CENTRAL

HENDON

10

www.martyngerrard.co.uk

NORTH FINCHLEY

BARNET

Offic es WeOur know these stre ets . . .

With Martyn Gerrard, you are tapping into nearly five decades’ experience in the North and North West London property market.

WHETSTONE

Our team of experienced property professionals is one of our key strengths. All our lettings staff live or were brought up locally so they know the area inside out. Because of this unrivalled knowledge and expertise we can quickly match the right tenant to the right property.

EAST FINCHLEY

“

North and North West London have always been ideal areas to let property I am proud that this firm continues to

“

provide so many landlords with the

guidance and support they need to make MUSWELL HILL

a success of letting their properties.

Martyn Gerrard MRICS, FNAEA, MARLA Founder and Chairman

CROUCH END

KENTISH TOWN

Map not to scale

9

12

www.martyngerrard.co.uk

Effe ctive Marketing We understand that to achieve your goal of letting your property at the best price in your required time frame we need to market your property effectively.

We take pride in our proactive approach to find the most suitable tenants. With our network of ten offices we can access a huge database of professional tenants looking for a property in North and North West London, many of whom are registered exclusively with us.

To ensure your property is seen by as wide an audience of the potential tenants as possible we invest heavily in online marketing. Our properties can be found on the top internet portals – Zoopla, Rightmove, Prime-location and Gumtree.

Each property we market has a floor plan which enables potential tenants to visualise the property and cuts down on wasted viewings. Providing this additional service means more potential tenants prefer to come to Martyn Gerrard.

Speeding up the process We are the first agent in your area to pioneer the use of DocuSign. This is a secure online service for legally signing any document – electronically. This gives our clients the option to deal with the paperwork involved in renting their property online. Not having to rely on the post can really speed up the process.

You were super efficient in renting my flat in four days. On a personal note you understood that I was nervous about renting my home of six years and were sympathetic and guided me through the process.

Debra, Finchley

14

www.martyngerrard.co.uk

We appre ciate you We appreciate that providing an honest, friendly and personal service, backed up by knowledge and experience, is what customer care is all about. This has been at the heart of our ethos since Mr Martyn Gerrard opened his first office in Whetstone in 1964.

Over 60% of our business comes from recommendation, reputation or people returning who have used our services in the past, which demonstrates that we understand that the people we deal with are as important as the property we let.

In 2011 we appeared in the Channel 4 series “Mary Portas – Secret Shopper”. Many people have commented that this was very brave and we felt it was a great opportunity to have Mary’s retail experience cast a fresh eye over what we do and provide some innovative ideas and a fresh approach to what many see as staid industry norms.

She recognised existing high service standards and helped us to refine certain areas to ensure we offer unrivalled and unique customer service.

Provid ing exc e l le nt c usto mer s e rvic e is whe re a winning re la tio ns hip sta rts .

“Hats off to these estate agents, they were all really open to new methods. Great bunch of people....I would use them to buy or let my property now.”

Mary Portas

16

www.martyngerrard.co.uk

MG in the Community Helping the communities we work in has always been one of our priorities at Martyn Gerrard.

There are a number of local projects, schools and charities for which we have helped raise tens of thousands of pounds.

We have sponsored Summer and Christmas fairs, quiz nights, school football teams and during the Jubilee supported local street parties. We have continued our long-standing association with the North London Hospice to which we have donated in excess of £50,000 over the years.

In 2012 St Mary’s Primary School in Finchley needed to raise money to renovate their school library. When we found out they were struggling to raise the funds we stepped in with a donation to finish the work.The school generously offered to name it the “Martyn Gerrard library” in honour of the donation.

2013 sees us playing a major role in funding and project managing the ‘Victorian House’ scheme for Coleridge School in Crouch End.

We a re a ls o p ro ud to p rovide c o ntinuing s upp o rt to these lo c a l c ha ritie s ...

This is the fourth year we’ve used you and we are really happy with everything you’ve done for us. The first year was our first as landlords, you helped and guided us and you’ve found great tenants.

Tony, North Finchley

In addition to our successful Lettings Department, we have specialist dedicated departments that can assist you with all things Property.

Residential Lettings Management – Client Money Protection Once let our Dedicated Lettings Management team centrally based at our Head Office can look after the property on your behalf handling every aspect, from chasing late rental payments to organising maintenance and repairs. We are regulated by the RICS and ARLA so you can be assured that your money is in safe hands.

CALL 020 8343 4340 Ext 206 to discuss our full package of Management Services EMAIL: management@martyngerrard.co.uk

Residential Sales – NAEA Licensed Agent If you are looking to extend your investment portfolio with further properties in the area, our established sales offices are ideally placed to help you find the right property. Our experienced and qualified sales staff understand the process and legal aspects of buying and selling.

Please contact your nearest branch www.martyngerrard.co.uk

Residential Block Management Department – ARMA Registered agent Do you live or own a flat in a block? Are you running the management yourselves and are being swamped by the ever changing legislation and organisation required? Or are you considering taking over the running of your block? Our Block Management Department have the experience to guide you and offer you a simple and cost effective solution.

CALL Tom O’Kane ARICS MCIOB on 020 8343 4340 Ext 4 EMAIL: bm@martyngerrard.co.uk

Commercial Department – ICBA & RICS Regulated Our Commercial Department has successfully sold or let retail premises on nearly all the major high streets in North and North West London, as well as handling large office blocks and smaller office suites. We are able to advise on all aspects of this sector. They can also help with rent reviews and lease renewals.

CALL Michael Izzi on 020 8444 3445 EMAIL: comm@martyngerrard.co.uk

Residential Professional Services – RICS Regulated If you are a freeholder or you own a Leasehold property our Professional Services Department can advise and guide you through the sometimes confusing issues with lease extensions or enfranchisement (buying the freehold).

CALL Saul Gerrard MA FICBA MRICS on 020 8444 3445 EMAIL: professional@martyngerrard.co.uk

Commercial Management Department This Department also covers every aspect of managing a commercial property, including; rent collection, service charge administration, lease compliance and dispute resolution, statutory compliance and property maintenance.

CALL Tom O’Kane ARICS, MCIOB on 020 8343 4340 Ext 202 EMAIL: blockmanagement@martyngerrard.co.uk

Commercial Professional Services – RICS Regulated For advice on retail shop and office rent reviews or lease renewals make sure you are represented by a local chartered surveyor.

CALL Saul Gerrard MA FICBA MRICS on 020 8444 3445 EMAIL: professional@martyngerrard.co.uk

Land & New Homes Department Through this department we can help you maximise your property’s value by identifying potential development opportunities your property may offer and outline the options available to you taking into account demand and the ever changing Local and National planning criteria.

CALL 020 8343 4340 Ext 2 to discuss development opportunities EMAIL: landandnewhomes@martyngerrard.co.uk

18

www.martyngerrard.co.uk

Thanks again...we look forward to helping you The award-winning with all your property needs... agency...where inte grity c ounts Whether this is your first venture into the lettings market or you are an experienced landlord with a portfolio of properties, we understand the importance of providing you with guidance and advice you can trust and rely on.

This is a family run and owned business and we know that renting property is first and foremost about the people we deal with as much as the property we are renting.

me dium agency

“

Thank you for giving us the opportunity to meet and advise you on the best way to market your property, so that you can achieve the best rent.

We have been renting property on behalf of landlords for more than 30 years and have a thorough understanding of the law relating to letting a property, we also understand what a landlord needs from their agent.

With our experience, professionalism and training my staff

“

are expected to provide a service second to none, which is why I believe Martyn Gerrard Estate Agents are ideally placed to let your property.

Simon Gerrard MNAEA, MARLA, Managing Director

Re me mb e r, we’re here to help and answe r a ny questions you ha ve alo ng the wa y.

“We were very impressed with the way things were handled from our first meeting right through to settling the tenants into the property.You were very professional, approachable and knowledgeable.”

Shaffin and Jyoti, Friern Barnet

2

www.martyngerrard.co.uk

BARNET 4 Exchange Buildings, High Street, Barnet EN5 5SY T: 020 8440 2444 Email: EN5@martyngerrard.co.uk

HENDON 59 Brent Street, Hendon N8 8DT T: 020 8203 2012 Email: NW4@martyngerrard.co.uk

CROUCH END 45 The Broadway, Crouch End N8 8DT T: 020 8348 5135 Email: N8@martyngerrard.co.uk

KENTISH TOWN 304 Kentish Town Road, Kentish Town NW5 2TH T: 020 7267 3737 Email: NW5@martyngerrard.co.uk

EAST FINCHLEY 66/68 High Road, East Finchley N2 9PN T: 020 8883 0077 Email: N2@martyngerrard.co.uk

MILL HILL 109 The Broadway, Mill Hill NW7 3TG T: 020 8906 0660 Email: NW7@martyngerrard.co.uk

FINCHLEY CENTRAL 365 Regents Park Road, Finchley Central N3 1DE T: 020 8346 0102 Email: N3@martyngerrard.co.uk

MUSWELL HILL 300 Muswell Hill Broadway, Muswell Hill N10 2QR T: 020 8444 3388 Email: N10@martyngerrard.co.uk

NORTH FINCHLEY 773 High Road, North Finchley N12 8JY T: 020 8445 2222 Email: N12@martyngerrard.co.uk

WHETSTONE 1286 High Road, Whetstone N20 9HH T: 020 8446 2111 Email: N20@martyngerrard.co.uk

HEAD OFFICE, LAND AND NEW HOMES 197 Ballards Lane, Finchley N3 1LP T: 020 8343 4340 Email: ho@martyngerrard.co.uk Email: landandnewhomes@martyngerrard.co.uk

COMMERCIAL & PROFESSIONAL 66/68 High Road, East Finchley N2 9PN T: 020 8444 3445 Email: comm@martyngerrard.co.uk Email: professional@martyngerrard.co.uk

Letting your property www.martyngerrard.co.uk The award-winning agency . . . where integrity counts. www.martyngerrard.co.uk

BARNET • CROUCH END • EAST FINCHLEY • FINCHLEY CENTRAL • NORTH FINCHLEY • HENDON • KENTISH TOWN • MILL HILL • MUSWELL HILL • WHETSTONE

The award-winning agency . . . where integrity counts

www.martyngerrard.co.uk