Mark Miller Subaru's 2016 Annual Report by Mark Miller Subaru

E V LO A S E K A M T A H W S â€™ IT

U R A B U S A SUBARU, DISCOVER THE

PRINCIPLES OF LOVE PAGE 1

MEET SUBA BLEU

OUR NEWEST EMPLOYEE FROM HSU PAGE 8

IT FEELS GOOD TO

DO GOOD! PAGE 9

TOP 12 REASONS TO BUY FROM MARK MILLER SUBARU PAGE 22

201 6 ANNUAL REP ORT

Greetings from

Mark Miller Subaru Neighbors, 2016 was a great year for Mark Miller Subaru and the communities we serve! This past year Mark Miller Subaru collaborated with dozens of non-profit organizations by participating in countless fundraising and outreach activities helping organizations raise the funds they need to grow their impact. During our annual Share the Love campaign, for example, we partnered with Subaru of America to donate nearly $60,000 to the Fourth Street Clinic and The Children’s Center. This contribution was so significant that Subaru of America bestowed Mark Miller Subaru with a “Share The Love Top Contributor of the Year Award” – the only Subaru dealership in Utah to be recognized! But why stop there?! This past spring, during Mark Miller Subaru’s exclusive Do Good Feel Good event, we partnered with Utah’s Hogle Zoo, Red Butte Garden, South Salt Lake Police Athletics and Activities League (PAL), and Recycle Utah to raise over $40,000 to support their respective efforts! In addition to our philanthropic support of local charities, we continue our commitment to preserving our environment as Utah’s only eco-friendly Subaru dealership. Our endeavors got an extra boost this past spring as we ‘went solar’ at our South Towne location, making both Mark Miller Subaru dealerships solar-powered buildings. We are proud to be the only Subaru dealerships in Utah that are “solar powered and ecofriendly!”. To top it off, we continue to plant a tree for every car we sell. This 1-for-1 initiative has led us to plant 14,000 new trees along the Wasatch front. We continue to serve you - our loyal customers - and endeavor to establish new customer relationships by offering people the best possible automotive experience. At Mark Miller Subaru, we believe our customers should love walking through our doors. We sustain that belief with our exclusive Promise Price Program, which is our commitment to bringing true market, competitive and transparent pricing on all of our vehicles - without the

hassle of negotiation. And I’m excited to announce that 2017 will usher in an even greater car buying experience for our community! We call this new car-buy experience Promise Price 2.0. Gone are the days where people spent hours inside a dealership buying cars. Starting in 2017, Mark Miller Subaru invites customers to purchase their new car completely online – we’ll deliver it to you! Not only can buying a Subaru be fun, it can be as easy as buying a new iPhone! It’s Mark Miller Subaru’s community focused, non-traditional, and no-pressure approach to business that has earned our dealership awards both locally and nationally. Among those awards were the Customer Satisfaction Award from DealerRater.com., the South Salt Lake Chamber Business of the Year, and – our most prized award – the 2016 Most Ethical Business Award presented to Mark Miller Subaru by Governor Gary Herbert on behalf of the Daniels Fund, the University of Utah, and the Community Foundation of Utah! We are so honored to be a part of this community and strive to be a good neighbor through our community service and customer satisfaction efforts. On behalf of my family, both at home and inside of the dealership, may your following year be as delightful, memorable, and successful as it has been in years past. Yours in sharing love,

Jeff Miller General Manager Mark Miller Subaru

Principles of Love PA GE 1

Promise Price Guarantee Meet the newest member of our family! PAGE 8

PA GE 3

Charity and Community Initiatives PA GE 4

Suba Bleu Miller PA GE 8

Subaru Stories PA GE 9

Eco-Friendly Initiatives PA GE 11

2017 Product Line PA GE 13

Top 12 Reasons to Buy From Mark Miller Subaru PA GE 22

Subaru Service Drive BA CK COVER

Oregon-Torres Family - Salt Lake City, Utah

Mark Miller Subaru Principles of Love Promise Pricing, No Negotiation

48 Hour Money Back Guarantee

Our Goal is to create an amazing sales experience, a good relationship with our clients and present transparent, competitive and upfront pricing.

Within 2 business days of purchasing your new car, if you decide it wasnâ€™t everything you hoped for. Bring it back, no questions asked.

Non-Commissioned Sales Staff

Convenient Mobile Concierge

Our sales staff is dedicated to helping find the car thatâ€™s right for you. We are committed to a no pressure sales experience.

Knowledgeable, Tech Savvy and Mobile Team That Comes to You!

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Cafe with Healthy Options Healthy, quick Café With complimentary beverages and snacks.

No Appointment Necessary, Express Service Center Short wait, no appointment necessary express service center.

Trade-In Guarantee: We Buy Even If You Don’t

Open and Transparent Offices

Even if you aren’t able to find the perfect car, on our lot, you can take peace of mind knowing that you’ll still get a great offer on your trade.

We believe in being transparent, honest and open in all our deals. So why have offices hidden from view? Come see every aspect of what we do.

Guaranteed Parts and Labor

Trusted Collision Repair Center

All Genuine, Warrantied Subaru Parts, Factory Trained Staff, Convenient Locations and Competitive Pricing.

Active Community Involvement We believe in giving back to the community, that has given so much, to us. We are proud to support and participate with many local charities.

Eco-Friendly Facility, Low VOC Emissions, All Water Based Paints and iCar Certified Paint and Body Technicians.

Eco-Friendly Dealership We care what happens with our environment. Our dealership is going solar with 60% of all usage and is continuing to plant a tree for every car we sell.

“We know that these principles keep us on track to help our customers not only get into the car they want, but have a great time doing it and leave with a feeling of satisfaction and trust.” Jeff Miller

Matt and Rich Warner - Millcreek, Utah

Buying a Subaru in Utah Can Be Fun! NEW FOR 2017: We make buying a new car as easy as buying an

ISE PRICE M O

G IN

2.0

iPhone! Purchase your new Subaru without stepping foot inside of the dealership. A member of our team will deliver your new car right to your doorstep! Learn more at www.markmillersubaru.com.

Y SS CA R B U

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When it comes to being part of the traditional dealership stigma, we’re not afraid to do things differently. In true Subaru fashion, we’re proud to take the path less traveled and offer true market, competitive pricing, on all our vehicles - This is called Promise Price! This exclusive program offers transparent and up-front pricing on vehicles. Gone are the days of endless haggling and the run-around of the traditional “desk dance”. We make buying a car fast, fun, and hassle free!

Mark Miller Subaru Charity & Community Initiatives Subaru as a brand has made a commitment to the Subaru Love Promise. Dealers nationwide have pledged to do right by their communities by partnering with non-profit education, health, community, environment, and animal organizations. Mark Miller is committed to this promise and partners throughout the year with numerous charities and non-profits to make a positive impact in the Salt Lake Valley and beyond.

MARK MILLER

Loves Utah 2 01 6 ANN UA L R E P OR T

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MARK MILLER MARK MILLER

Loves Loves Utah Utah

Over the past six years, Mark Miller Subaru has donated more than $1M to Utah Non-Profits! We do this not because it’s necessarily good for business – we do this because it’s the right thing to do!

TOTAL DONATIONS SINCE 2010

$1,036,979.83

PROUD RECIPIENT Utah’s Most Ethical Business Award, 2016 The Daniels Fund, the Community Foundation of Utah, and the University of Utah

2016 Green Business Award Utah Business Magazine

JCO Financial, Elite 8 Fastest Growing Companies

2016 Top Workplace Award

Utah Business Magazine

Salt Lake Tribune

Share The Love 2015 - Top Contributor Award

September and October Love Promise Award

Subaru of America

September Love Promise Award Highlight The #LeaveYourMARK Campaign There are few experiences in life that bring people of all ages, sex and gender identities, sexual orientations, religions, races, color, and abilities. Mark Miller Subaru is proud to have created an experience this past summer which brought more than 100,000 people of all diverse backgrounds together through our #leaveyourMARK initiative. Over the past three months, Mark Miller Subaru “took to the streets” & participated in roughly 25 days of local events where we proudly invited people - ALL people - to #leavetheirMARK on a specially wrapped 2016 Subaru Outback. Our eagar participants left notes of love, encouragement, and oftentimes left silly cartoons as a way to express their unique personalities & passions. From messages proclaiming “Love Mother Earth” to a fun-loving dinosaur roaming a forrest, these notes and drawings were daily affirmations that good exists in our world. Most importantly, though, ALL people had a chance to #leavetheirMARK on this special Subaru which provided them an empowering sense of connectivity to one-another. It was moving beyond explanation watching a wheel-chair-bound blind man color next to an aging woman who, herself, stood next to a five-year-old black child. This is proof that, while people may be different, diversity is beautiful.. as beautiful as the work of art shown in our video. Diversity is love, and ‘Love is what makes a Subaru, a Subaru.’

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Share the Love at Mark Miller Subaru!

Subaru of America teams up with local dealerships to give back to the community. Over the past nine years of The Share the Love campaign’s existence, Subaru of America will have donated $90 million dollars to charities across the United States. Mark Miller Subaru was proud to do their part by most recently raising roughly $60,000 for The Children’s Center and the Fourth Street Clinic in Utah! Mark Miller Subaru was recognized as one of Subaru’s Top Contributors for the 2015 Share The Love campaign - the only Subaru Retailer to receive this distinguished award in the State of Utah! The Share the Love Campaign is part of the Subaru Love Promise signed by dealerships nationwide. It’s a pledge to do right by our communities in which we all live and work. The Subaru Love Promise is the company’s commitment to continue to make a positive impact in the world and in their neighborhoods. 07 | 2016 A NNUA L R EP OR T

“It’s in the DNA of Mark Miller Subaru to be a different kind of business. We believe, above all else, that when the community thrives WE thrive. The Miller family have long put people and pets before profits, and it’s this idea which has set us apart from others. This is what makes our company great. The adoption of our newest employee, our grey labradoodle, speaks volumes to the culture established by the Miller family. We do things not because it’s necessarily good for business, but because it’s the right thing to do. I’m excited for the world to meet our labradoodle. I promise that you will fall in love.” MIKE AGUILAR, MARKETING DIRECTOR

Welcome to the newest member of our family!! Suba Bleu Miller! Mark Miller Subaru is a proud supporter of the Humane Society of Utah. Mark Miller Subaru’s recent adoption of a 10-month old labradoodle reinforces a commitment to supporting HSU and the notion that members of the community should consider adopting their next pet. Mark Miller Subaru has recently adopted a new phrase: “don’t just walk the walk, but bark the bark”. Mark Miller Subaru’s new labradoodle is currently being trained as a certified therapy animal. This furry four-legged pup

will work at both Mark Miller Subaru locations during the week offering comfort and joy to employees and customers alike. Mark Miller Subaru wants everyone who walks through our dealership to feel at home. Our newest employee will help us achieve this homelike environment. Members of the public are invited to come meet the new labradoodle! His office hours are Monday – Friday from 9:00 am – 5:00 pm. All are welcome… even if you’re not buying a car!

Meet Bleu’s Sponsors

(801) 294-5960 UtahAnimalCare.com

TheMalinoisFoundation.org | (801) 898-3023

(801) 683-DOGS (3647) UtahDogPark.com 2016 A NNUA L R E P OR T | 08

Children playing in the new Children’s Center playground funded in part by a gift of roughly $35,000 provided by Mark Miller Subaru Learn more by reading the Children Center’s story at the bottom of page 10.

It’s amazing how the small things can make such a big difference. For the last two years, Mark Miller Subaru has been a proud partner of Project Oxygen, a program of Tree Utah. Tree Utah’s mission is to improve Utah’s quality of life for present and future generations by enhancing the environment through tree planting, stewardship and education. This partnership, which also includes Salt Lake County’s Million Trees initiative, is a commitment by the dealership to make a positive impact on the environment by planting a tree for every car they sell. This endeavor is part of the dealership’s ‘Driving Green’ program where Mark Miller Subaru participates in numerous sustainable efforts to help improve Utah’s poor air quality and give back to the local community. Along with Tree Utah and numerous volunteers, Mark Miller Subaru has planted over 14,000 new trees since the partnership began in 2014! One for one – because it’s the right thing to do!

TreeUtah

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For the first time in the 40-year history of the Utah Arts Festival (UAF), the doors of the Festival were open to all people – free of charge – on the first night of the event! This was only possible because Mark Miller Subaru (MMS) joined a handful of other institutions (including the State of Utah) in underwriting costs associated with Festival admission. While this may seem like a relatively small act of kindness, this was one of the most important element’s of this year’s event. Utah is home to a large minority population (including larger than normal Hispanic and refugee communities) who traditionally cannot afford events like the Arts Festival. MMS decided to support the Festival in making it accessible to all people regardless of their ability to pay. In addition to underwriting admission, MMS hosted a unique “Community Art Project” during the Festival which more than 25,000 people participated in! As the exclusive automotive partner of the Festival, the Outback was named the “Official Vehicle” of the Festival and was wrapped

“

Love. It’s a pledge that the Mark Miller Subaru takes very seriously & showing their love by supporting the community is at the top of the list. This spring, that love was in full force at the Do Good Feel Good event. Now in its 8th year, the event was a chance to help local charities by donating $75 every time a car was sold in April. Four charities were chosen including, Utah’s Hogle Zoo, Red Butte Garden, South Salt Lake PAL & Recycle Utah. It was a resounding success with a total of more than $40,000 being donated & culminated with a Community Day on May 7. It was a true celebration with a band, food trucks, a bounce house, radio stations broadcasting live & charity booths. Former Utah Jazz player Thurl Bailey was on hand to present checks to the charities & share his thoughts on the importance of giving back. Also on the agenda was the “flipping of the switch” by Senator Jim Dabakis to mark the dealership going solar & endeavors as Utah’s only eco-friendly dealership. The day ended with a Legacy Premium giveaway. Do Good Feel Good has raised over $380,000 for local charities since it began. “This event is really exactly what it says,” said Jeff Miller, Mark Miller Subaru GM. “We are committed to being an active part of our community & including our customers in that. It really does feel good to be able to give back to charities that do so much in our own backyard.”

“

Mark Miller Subaru in Salt Lake City truly leads the way for LGBTQ+ Pride in Utah. In fact, Mark Miller Subaru was the proud presenting sponsor of this year’s Pride Parade! As the presenting sponsor of both the parade and the festival-opening Sapphire Spectacular Gala, the dealerships support of the LGBTQ community was in full effect. Employees and friends joined to carry banners, pass out wristbands and cupcakes and drive a colorful line-up of Subaru’s including an Outback wrapped in Pride colors, a Forester, a Crosstrek hybrid and a sleek black WRX tricked out with a four-thousand-dollar sound system that played tunes along the parade route. Mark Miller Subaru was proud to be such a big part of this year’s pride festival, and in light of recent events nationally in the gay community, strong support and love for that population locally and beyond becomes more and more important. When Mark Miller Subaru in Salt Lake City, Utah says that they love their customers, those aren’t just words, they truly put that love into action. This past spring, a Salt Lake woman’s parked van was hit in her parent’s driveway by an alleged burglar who stole a truck and then crashed it during the ensuing police chase. After contacting her insurance company, the truck’s insurance, and even her parent’s insurance company, no one would accept her claim and she was left carless by no fault of her own. Mark Miller Subaru’s GM, Jeff Miller heard the story and decided to step in and help. Within days, he had pulled a van off of his used lot and went to surprise the woman with a new set of wheels. Amidst tears of joy gratitude, the woman learned first-hand what Mark Miller Subaru’s commitment to community is all about.

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as a giant “Coloring Book” to engage the entire community. This Outback became the most popular, community centered activity of the Festival! It was so popular that members of the MMS team had to continually clean portions of the car to allow for more individuals to participate! The most rewarding part of this community art project, however, was the widerange of individuals who participated in creating this visually stunning master-piece!

Thanks to the 2015 Share the Love event, Mark Miller Subaru supported The Children’s Center in Salt Lake City, Utah in the renovation of our Imagination Playground.

Not only did Mark Miller Subaru help us raise over $34,000 for the playground, the staff at the dealership also volunteered time and assisted us in removing the existing equipment and installing the new equipment. The dollars raised and the manual help were instrumental in making this project possible. Perhaps viewed as “just a playground” it is important to realize that our new Imagination Playground is so much more than that. For many of our children (ages 0-6) served at The Children’s Center, some form of trauma has been a central part of their very young lives. As a result, these young children have lost the ability to play and use their imagination in a typical and important way. The creation of our Imagination Playground has allowed our children to once again experience play and regain parts of their childhood that were perhaps lost. We are so grateful to Mark Miller Subaru and Subaru of America for their ongoing support of local communities and national organizations who play a critical role in reaching those who need it most.

– Children’s Center Staff

UTAH'S ONLY Certified Subaru ECO-FRIENDLY RETAILER

Mark Miller Subaru Eco-Friendly Initiatives Mark Miller Subaru takes their green initiatives very seriously. We are proud to promote the preservation and protection of the planet through sustainable business practices. This includes conserving natural resources and reducing our environmental impact. To achieve this mission, we engage in the following practices: Conserve natural resources by reducing, reusing and recycling materials and energy

Promote a better environment through relationships with customers and the community

Comply with environmental regulations related to business operations

Encourage environmental awareness throughout the organization

Implement best management practices that support environmental sustainability

Engage employees to actively participate in our mission for environmental sustainability

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Mark Miller Subaru’s Jeff Miller, X96’s Bill Allred, and Mike Walton with Creative Energies

Going Solar Mark Miller Subaru is Utah’s only eco-friendly dealership. Besides their many sustainable initiatives, both dealerships are solar-powered buildings. Solar power will account for 60% of all usage at both dealerships.

Our Environmental Partners

Eco-friendly Dealership As part of Subaru of America’s Eco-Friendly Dealer Program Mark Miller Subaru has dedicated themselves to reducing their carbon footprint in the daily business world. The program is specifically designed with Subaru dealerships and customers in mind. Mark Miller Subaru achieved the Eco-Friendly Dealer status by meeting requirements in the five key areas: energy efficiency, water conservation, recycling, waste management and community involvement.

TreeUtah

Project Oxygen Project Oxygen is a joint endeavor with TreeUtah and Salt Lake County to help plant more trees in Salt Lake County. Starting on January 1, 2013 Mark Miller Subaru pledged to plant one tree for every new or pre-owned vehicle they sell. The planting events occur twice a year, in the spring and in the fall, at a location in Salt Lake County. Over 2,000 trees are planted at each event. All employees, customers and vendors are invited to attend these events. Mark Miller Subaru has planted more than 14,000 trees since the beginning of this partnership.

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2017 Product Line

Completely Re-Imagined! Learn more on page 15

Impreza

Outback

Forester Legacy

Crosstrek

BRZ

WRX

2017 Subaru Impreza

Completely Re-Imagined New Global Platform

The 2017 Impreza is redesigned from the ground up with an all-new structure using more high-strength steel for long-lasting quality. With greater strength, rigidity and vibration resistance, the new Subaru Global Platform is designed to provide confidence for years to come.

Built to Last

The Impreza is built for the long road ahead. In fact, it’s the longest-lasting vehicle in its class, with 97% of Impreza vehicles sold in the last 10 years still on the road today.

EyeSight and Lane Keep Assist

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EyeSight monitors traffic movement, optimizes cruise control, and warns you when you’re swaying outside your lane. [2] And with the addition of Lane Keep Assist — new to Impreza for 2017 — it can even help you steer back into your lane. The Pre-Collision Braking feature can apply full braking force in emergency situations. Another way Subaru designs vehicles with your safety in mind.

2.0i Sport Trim Level

The 2.0i Sport sedan and 5-door models turn any drive into an inspired performance. A sport-tuned suspension, 18-inch alloy wheels, available transmission paddle shifters, and Active Torque Vectoring all combine to deliver an engaging drive. A rear spoiler, LED daytime running lights, body color rocker spoilers, and exclusively available Lithium Red Pearl exterior color all hint at the models’ performance attitude. Inside, the stage is set with exclusive Black Sport Cloth upholstery with red contrast stitching, a leather-wrapped steering wheel and shifter handle, and carbon-fiber-look interior accents.

SUBARU STARLINK™ Multimedia

An all-new STARLINK Multimedia system with Apple CarPlay™, Android Auto™, and Pandora® app integration[5] connects your favorite apps to your vehicle and right to your fingertips. Access news, navigation, food, weather, music, podcasts, audiobooks, and other multimedia content through iHeartRadio®, Aha™, Magellan® Navi, STARLINK apps, and SiriusXM® Satellite Radio™. Plus, an all-new, built-in and voice-activated navigation system powered by TomTom. All on an available 8-inch touch-screen. Whether you use an iOS or Android device, you can keep your hands on the wheel and attention on the road.

Contact Subaru Sales for more information. Mark Miller Subaru Midtown: 3535 South State Street, Salt Lake City UT 84115 - 877.768.6406 Mark Miller Subaru South Towne: 10920 State Street, Sandy UT 84070 - 877.768.6406

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2017 Subaru Outback

Lineartronic CVT

Lane Keep Assist*

Adaptive Cruise Control*

The Lineartronic® Continuously Variable Transmission (CVT) gets more performance out of less fuel. Combined with the capability of all-wheel drive, it’s a win-win situation for the road ahead.

In addition to warning when you are inadvertently swaying within in your lane, EyeSight can also provide gentle steering input to help keep the vehicle’s path centered.

Two cameras are mounted by the rearview mirror to monitor traffic and react to conditions even before you do. One benefit is the optimization of your cruise control, sensing the pace of the vehicles ahead of you and helping to adjust the speed accordingly.

Standard on: All models *Optional

2017 Subaru Forester

250-HP Subaru Boxer Engine 2.0XT models feature a 250-horsepower Direct-Injection Turbocharged SUBARU BOXER® engine that adds power and performance to the adventurous side of Forester. Standard on: 2.0XT Premium, 2.0XT Touring

Subaru Intelligent Drive SI-DRIVE technology allows the driver to tailor the vehicle’s driving characteristics by choosing from among three selectable modes via the steering wheel controls. Standard on: 2.0XT Premium, 2.0XT Touring

Subaru Starlink The new SUBARU STARLINK in-vehicle technology with Pandora® app integration brings smartphone entertainment and communication to your dashboard[2], with an available 7-inch in-dash touch-screen and voice controls. Standard on: All models

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2017 Subaru Legacy Luxury

Safety

Versatility

The Legacy is Subaruâ€™s luxury sedan. Hands down the most comfortable sedan Subaru has because of the abundance of passenger space and furnishing. The technology and features like starlink with Pandora satellite gps and Bluetooth connectivity are a must. All this, without sacrificing the cargo space to carry your golf clubs and groceries.

Safety has not and will not become a secondary priority. A benefit to the boxer engine is the horizontal design. When in a front end collision, the engine can drop to the ground and pass under the passengers instead of into them causing great damage.

The Legacy is capable of anything that you would need your sedan to do and more. Between the engine and the CVT transmission, you are getting the power and traction to tackle any challenge. Even though it can be rugged, youâ€™re not giving up comfort. Eyesight makes this a very good car to drive.

2017 Subaru Crosstrek The Crosstrek is a happy cross between the outback and the impreza. It stays small, true to the crossover recipe, while still giving you plenty of carrying space for your activities. As an added bonus, it has incredible value at the pump. At 34 MPG, it was made to impress. What’s even more impressive is the effect it has on the environment. PZEV isn’t just a catchy phrase that no one gets the meaning of. It means that it exceeds California’s stringent emissions standards and has fewer emissions than even some hybrid models.

All-Wheel Drive Don’t think that because the Crosstrek is so friendly to nature or efficient at the pump, it can’t take you anywhere a Subaru would want to go. With almost 9 inches of ground clearance and the Subaru famous all-wheel drive, it’s hard to find a place it can’t take you to.

Comfortable and Innovative Interior Innovative, high-contrast materials bring style you can feel to the Crosstrek interior. Available features like leatherappointed seats and a leather-wrapped steering wheel add a little luxury to go with that adventurous spirit.

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2017 Subaru WRX Vehicle Dynamics Control Vehicle Dynamics Control (VDC) with Active Torque Vectoring sharpens cornering response for tighter lines through every turn. It actively reduces understeer so the apex of every corner is just an easy turn of the wheel. Standard on: All Models *Optional

DIT Boxer Engine

EyeSight*

Drawn from over 40 years of intelligent performance, the unique SUBARU BOXER® engine has pistons that move side to side, cancelling out each other’s vibrations so it can run smoother and more efficiently. This horizontal layout also offers better balance while delivering a maximum transfer of power.

Good news! The WRX now has eyesight! One of the most popular features Subaru has to offer is now making your exciting ride the ability to settle down and smell the roses. You don’t have to reign in your horses, eyesight can do it for you.

Top Twelve Reasons to Buy Your Next Car at Mark Miller Subaru There are dozens more – but we’re really proud of these specific 12: 12. Because we’re different from the other guys.

11. Because you know you want to Share The Love!

How are we different? Because of our credo: the Principles of Love. We love our customers, we love our community, and we want to make sure you always love your experience at Mark Miller Subaru, whether you’re buying a vehicle, selling, stopping by for service or accessories, or just stopping by to say hi to Mark or Jeff. Read more about our Principles of Love, and stop in to either Mark Miller Subaru location when you’re ready for the car-buying experience you’ve always dreamed of!

Share the Love is a nationwide Subaru event where dealers give back to local charities. In 2015 Mark Miller Subaru was recognized as Utah’s “Largest Subaru Share The Love Contributor” because we raised ~$60,000 to build a playground for children undergoing therapy and to help offer much-needed medical services to the homeless. Now that, my friends, is sharing love!!

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10. Because you love parking for free 8. Because you want clean air and a beautiful landscape. for driving green! Cool, right? Mark Miller Subaru is proud of our Partial Zero Emissions (PZEV) product line because we know that a Subaru is an environmentally friendly alternative to gas-guzzling, smog producing cars and trucks. Simply put, PZEV means that our cars exceed stringent emissions standards established by city, county, and state governments! Oh, and to sweeten the deal, parking in downtown Salt Lake City is FREE for those with a low-emitting vehicle (visit www.slc.gov/transportation to see if your vehicle qualifies). Stop dealing with those pesky blue parking meters today – go Subaru, go PZEV!

We love breathing clean air as much as you do! That’s why we started our Project Oxygen Initiative. For every car we sell we plant a tree right here in Utah. We’re proud to be the only Subaru dealership in Utah that runs this program. It’s a square one-for-one deal, in partnership with treeutah.org., simply because it’s the right thing to do! Buy a car – plant a tree!

7. Because your family’s safety comes first. You’re a safe, attentive driver and abide by the rules of the road. You should have a vehicle to match. Subaru makes some of the safest cars on the road. A study by the Insurance Institute for Highway Safety found the Subaru Legacy to be the only midsize four-door sedan to have zero reported fatalities per one million registered vehicles. That’s quite a Legacy indeed! (pun intended)

6. Because you care about Utah’s fuzzy friends.

9. Because even Subaru of America thinks we’re great. Mark Miller Subaru has consistently been recognized with the Subaru Stellar Care Award! Only exceptional Subaru dealers receive the award each year after meeting rigorous standards in many different areas. You could visit our website to learn more, but what it means to you is that the Mark Miller Subaru experience will be the best dealership experience you can get! 23 | 201 6 ANNU AL R E P OR T

Mark Miller Subaru has joined with the Wasatch Front Subaru Retailers group to host a weekly “Pet of the Week,” spotlighting a furry friend that needs rescue. This collaborative partnership with the Humane Society of Utah helps these pets find their forever homes. We also host bi-annual pet chipping events where we foot the bill for the cost of over 200 animals getting microchipped. We work hard to help keep all animals, including your companion, safe! Oh, and have we mentioned Suba Bleu Miller? As the only dealership in Utah with an employee who walks on all four, Mark Miller Subaru is truly barking the bark! The adoption of Bleu reaffirms our commitment to helping animals find their “Furr-ever” home in Utah! We love our newest employee, we hope you’ll stop by and visit him someday!

5. Because you know that energy doesn’t grow on trees... ...but it can come from the sun! Both Mark Miller Subaru dealership are partly powered by solar energy. We’re reducing our carbon footprint one kilowatt at a time, and you can see our progress live on our online energy gauge! Oh, and did we mention we’re the only solar powered Subaru dealer in Utah? We’re really proud of that!

4. Because you know that it feels good to do good.

2. Because we’re revolutionizing the car industry.

During our annual Do Good Feel Good Event, when you buy a vehicle from Mark Miller Subaru we donate $75 to your choice of one of our four selected charities. This has helped us raise over $350,000 for the community! After the event we celebrate with Community Day, where we give each charity a big check and give away a 3-year lease on a new Subaru! Have you ever won a car? Test your luck next spring during Do Good Feel Good!

Why? Because we want people to enjoy their car buying experience! How? Through Mark Miller Subaru’s exclusive Promise Price Program! Mark Miller Subaru brings you true market, competitive pricing on all of our vehicles without the needless hassle of negotiation. And more than that, our sales staff doesn’t work on commission! SO you can feel confident they’re committed to helping you drive away in the right vehicle for YOU, with a fun, exciting, and stress free experience. There aren’t many dealerships who offer one-price programs like “Promise Price” – and we’re proud to be revolutionizing the car industry!

3. Because you love your community.

1. Because we’re a local, family run business.

And so does Mark Miller Subaru! We like to do our part to make the world a better place – that’s our ‘Love Promise’ to you and our community. In the past 20 years we’ve donated over $1M to charitable causes, and our employees have donated their time—over 28,000 volunteer hours—to service projects along the Wasatch Front. Some of non-profits we support include the Ronald McDonald House, the Humane Society, Hawkwatch International, the Children’s Center, the Columbus Center, Utah Pride, Granite Education Foundation, Recycle Utah, Tree Utah, and so many more! We’re always looking for new charities to support. Do you know one that we should partner with? Send them our way!

Mark, his son Jeff, and their family own and operate Mark Miller Subaru in Utah! And for the past 45 years, Mark, Jeff, their family, and the 200+ individuals who work for Mark Miller Subaru have been proud to serve YOU – our friends who live in, love, and take pride in our beautiful state! Rest assured that Mark and Jeff wouldn’t put their last name on the building if they didn’t take pride in everything they do… This is evident in items 2-12 below! And as always, they’d love to meet you! Next time you’re in our neck of the woods, please stop by and say hello! You can usually spot Mark or Jeff chatting with people near our on-site café! They’ll even buy you a soda for taking the time to say hi!

Mark Miller Subaru Service Drive Mark Miller Subaru strives to make every aspect of our Sandy and South Salt Lake Subaru dealerships as easy as possible to understand. We’re proud of our certified service technicians who, in addition to providing exceptional customer service, offer upfront and transparent pricing on all of your service needs – before they begin working on your vehicle! Other benefits include: Complimentary Service Shuttle is available during normal business hours. We try to make your service experience as convenient and easy as possible. Please let your advisor know if you plan on using the Courtesy Shuttle when you bring your vehicle in. Free Loaner Vehicles For ultimate convenience we offer a fleet of loaner vehicles that can be used for those needing a longer stay with Mark Miller Subaru’s Service department. Get a chance to drive a brand new 2017 Subaru while your car is repaired! No appointment needed for our Subaru Express Service If you are in need of a tire rotation, Oil Change or Trip Check, stop by our Sandy or South Salt Lake locations. We have competitive pricing and all Factory OEM parts for Subaru vehicles. We service all makes and models.

IT PAYS TO BE A

STOMER!

U MARK MILLER SUBARU C

Mark Miller Subaru customers park for free at all Maverik Center events! Learn more by visting: www.MarkMillerSubaru.com

Mark Miller Subaru's 2016 Annual Report

Published on Jan 25, 2017

Love. It's what makes a Subaru, a Subaru.

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