Issuu

2020/21

ANNUAL REPORT America’s largest Share The Love contributor in 2020! PAG E 7

Meet our new Mark Miller Subaru Loves Diversity partner. PAG E 2 9

Meet the All-New 2022 Subaru Outback Wilderness Edition. PAG E 45

Mark Miller Subaru is proud to be Utah’s only automotive retailer registered as a BenefitCorporation. As a B-Corp, Mark Miller Subaru voluntarily commits to: Have a corporate purpose to create a material positive impact on society and the environment. Consider the impact of our decisions not only on stakeholders, but also on our employees, the community, and the environment. Make available to the public an annual benefit report that assesses our overall social and environmental performance against a third party standard. This is that report.

Greetings from Mark Miller Subaru F RIE N DS, There is no doubt that the past 18 months have been challenging. From a global pandemic and a magnitude 5.7 earthquake, to navigating the current microchip shortage that is drastically impacting the automotive industry, it’s safe to say – and knock-on wood – that ‘we’ve seen it all.’ Yet, if there is one thing Subaru owners know, it’s that the BEST views come after the toughest climbs. While the journey to the peak we’re currently on has not been easy, I’m reminded of the many times that my team and I took a break from climbing to help those struggling in our community. From distributing over 10,000 units of PPE to underserved and at-risk individuals and families, to donating nearly $50,000 to organizations who support social justice initiatives, Mark Miller Subaru didn’t let the environmental challenges facing our business stop us from leaving a very special MARK on our community. After all, helping others and lifting voices is the business we’re in, and the Subaru Love Promise is our Northern Star. As you read through the pages of our 2020/21 annual report, you will see that my team and I have so much to be proud of, and I hope you too are proud of all that we accomplished. Because, after all, it’s YOU who make our work

in the community possible. Your partnership with Mark Miller Subaru helps us fulfill our mission of ‘being more than a car dealer.’ So, from the bottom of my heart and on behalf of Mark Miller Subaru’s 260+ human employees, our one canine employee, and on behalf of the charitable organizations we support, thank you! After a year of steep climbing, the horizon looks beautiful. Thank you for standing by our side as we take in the breathtaking views of what’s to come. On behalf of my family, both at home and inside of our stores, thank you for sharing your Subaru journey with us. Jeff Miller General Manager and Chief Executive Officer

SPEA K WITH JEFF! E-MAIL | jeffm@markmiller.com

OFFICE | 801-553-5216 MOBILE | 801-971-2271

Table of Contents PAGE 1

C OV ID RE SP O NSE L E T T E R PAGE 3

M ARK MIL L E R S U BA RU C USTO ME R R AT I N G S PAGE 4

R E AL CUSTO M E R R E VI E WS PAGE 5

M ARK MIL L E R S U BA RU AWARDS PAGE 7

SHA RE T H E LOVE PAGE 9

PRINCIPL E S O F LOV E PAGE 11

202 1 LOV E PR O M ISE PA RT N E RS PAGE 17

SUBARU LOVE S T HE E A RT H PAGE 19

SUBARU LOVE S PE TS PAGE 21

SUBARU LOVE S L E A R N I N G

4 PAGE

Read reviews from real Mark Miller Subaru Customers

29 PAGE

Meet our new Mark Miller Subaru Loves Diversity Partner

39 PAGE

PAGE 23

SUBARU LOV E S V E T E R A NS PAGE 25

SUBARU LOV E S TO CA R E PAGE 27

SUBARU LOV E S TO H E L P PAGE 29

SUBARU LOV E S DI VE RSI T Y

Learn About

Bleu’s Random Acts of Kindness

PAGE 31

LOV E PROM ISE STO R I E S PAGE 35

M MS IN T H E N E WS PAGE 37

BLEU ’S COR N E R PAGE 39

R AN DOM AC TS O F K I N DN E SS PAGE 41

202 1-2 0 2 2 PR O DUC T L I N E U P PAGE 52

EMPLOYE E S O F M MS

45 PAGE

Meet the All-

New 2022 Subaru Outback Wilderness Edition

Mark Miller Subaru’s COVID Response When the pandemic struck the nation and Utah, Mark Miller Subaru was quick to act and make our main priority the health, well-being, and safety of our staff, visitors, and guests. Here at Mark Miller Subaru, we treat everyone like family, and we were committed to making sure our Subaru family safe, while keeping our doors open for critical, frontline services. Although many people were staying home, many people were still going to work and needed their cars serviced. When restrictions started to loosen, we had many customers with service needs from their cars sitting idle for so many months. We took many proactive steps to keeping our service doors open and protecting our family, and followed all recommendations and guidelines provided by the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and County Health Department.

May 2020-June 2021 •

Mandated masks for employees and all people who visit Mark Miller Subaru.

•

Require temperature checks for all employees prior to the beginning of their daily shifts.

•

Installed hand sanitizer dispensers at all entry-points to Mark Miller Subaru in addition to increasing the number of hand sanitizer stations throughout the stores.

•

Posted relevant signage throughout the stores which provides information about COVID-19, and critical ways to avoid being exposed to it.

•

Installed distance markers throughout the store to encourage social distancing.

•

Invested in two industrial strength and state-of-the-art electrostatic disinfection devices whereby we thoroughly sanitize our stores to prevent the presence and/or spread of germs.

•

Purchased additional cleaning supplies whereby every member of the Mark Miller Subaru team can assist in cleaning and sanitizing high-contact areas throughout the day.

•

Directed our janitorial team to ensure that cleaning and sanitizing of all high-contact areas, such as door handles, desktops, railings, doorknobs, etc., on a nightly basis.

•

Worked to ensure that all high-contact features and areas on vehicles (including door handles, steering wheels, shift knobs, etc..) are properly sanitized before guests are permitted inside of them.

•

Instruct all employees who are exhibiting symptoms of COVID-19 to visit a doctor immediately, and if the physician feels they are a good candidate, to be tested and quarantine while they wait for results.

These actions paid off, and we are pleased to announce that as of July 2021 we only have had 40 positive COVID infections among our staff of 200. When the vaccine became available to the public, Mark Miller Subaru incentivized our staff to get vaccinated by offering $100 bonus when they got the vaccine and held four weekly lotteries of $1000 that all vaccinated staff were automatically entered. So far 82% of our staff are fully vaccinated because of our efforts and our commitment to keeping our community safe.

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Supporting Community During COVID Distributed over 10,000 units of PPE to underserved and at-risk individuals.

Read more on page 33

Suba Bleu Demonstrates Proper Mask Technique.

Real Customer Reviews MARK MILLER SUBARU IS DEDICATED TO PROVIDING OUR CUSTOMERS WITH A 5-STAR EXCEPTIONAL EXPERIENCE. DON’T JUST TAKE OUR WORD FOR IT, SEE WHAT OUR CUSTOMERS ARE SAYING!

Google: 4.7 out of 5

Facebook: 4.5 out of 5

Dealerrater: 4.8 out of 5

Cars.com: 4.8 out of 5

See What Our Customers Are Saying! PEOPLE LOVE US AND YOU WILL TOO! VIEW OUR COMPLETE LIST OF CUSTOMER REVIEWS ONLINE AT YOUR FAVORITE THIRD-PARTY REVIEW PROVIDER INCLUDING GOOGLE, FACEBOOK, DEALERRATER, AND YELP.

Becky J.

What a great experience. During a pandemic I was able to purchase my car over the phone/email. They ordered the color and style I wanted and kept me in the loop the whole time. Curtis Holt was my sales representative and he was AMAZING!! I most definitely recommend leasing with Mark Miller Subaru!

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Thomad J.

I purchased a used Crosstrek from Mark Miller. Since then the service department has been highly professional. I have had 5 star service on every visit.

Susan S.

This is my kind of dealership! You don’t haggle the price as the prices are already on the vehicle. No pressure from the sales people, just down to Earth people who love their jobs!

Ryder F.

Absolutely amazing experience. It was so laid back, no pressure at all. I wasn’t swarmed out on the lot when I was just looking and when it came time to get serious my salesman Mark was super helpful and relaxed. Can’t recommend enough.

Heather H.

I’ve leased 3 cars from Mark Miller Subaru, and the cars have been awesome! The salespeople have been really great to work with, and the dealership has built more programs to support customers than ever. I hate the car buying process, and I can say that they’ve made it as much of a pleasure as possible.

Michael R.

Mark Miller Subaru truly cares about people and the world. I’m so glad that I bought my Subaru from them!

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Congratulations, Mark Miller Subaru!

Awards and Accolades: 2020 C USTOM ER & COM M U N ITY C O M M I T M EN T AWA RD

At Mark Miller Subaru, the Subaru Love Promise is more than a pledge. It affects every aspect of our business, driving all our interactions with customers and community alike. That’s why receiving the 2020 Customer & Community Commitment Award is such an honor: it’s earned only by elite Subaru retailers who demonstrate remarkable dedication to both pillars of the Love Promise—exceptional service to their customers and extraordinary work within their communities. We’re grateful that our firm commitment to create a better world by supporting local causes and continually raising the bar for our customers is being recognized. We invite you to partner with us in our many ongoing efforts to make all our communities better.

Learn more about our story and how you can join us in our Love Promise. LEARN MORE AT WWW.SUBARU.COM/LOVE-PROMISE

2021 C O NS U M ER SATISFACTION AWA RD Mark Miller Subaru is honored to receive the 2021 Consumer Satisfaction Award by DealerRater. This distinguished award is only presented to the top 10% of U.S. franchise dealers based on their PowerScore™, and Mark Miller Subaru Midtown and South Towne were both two of the 18 Utah dealers to receive this award for 2021.

2021 BE ST OF SLC N E W CA R DEA LER The Best of SLC is an annual contest to highlight and promote the best companies and places in the Salt Lake City area, voted on and selected by Salt Lake area residents. Mark Miller Subaru is honored to have been awarded the 2021 Best of SLC “New Car Dealer”.

LEARN MORE AT WWW.BESTOFSLC.COM

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Because nothing feels better than giving love away!

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Share the Love Amidst the pandemic, sharing the love is more important than ever; and Mark Miller Subaru is proud to be the Subaru Retailer who made the largest Share the Love donation in America! Over the last 13 years, through the Subaru Share the Love Event, Subaru of America Inc. and participating retailers have donated more than $200 million to charity, with customers choosing between four national and over 1,440 hometown charities. Locally, Mark Miller Subaru partnered with four of our Love Promise charities to celebrate the Subaru Share the Love Event in 2020, raising a record-breaking $184,085 for our partners. These donations helped to: •

Nuzzles & Co. – provide 1,863 adoptions and 1,942 medical procedures in 2020, a time when adoptions and medial requests skyrocketed for the organization

•

Fit to Recover – start a new substance misuse disorder youth program and provide adult scholarships to those unable to afford memberships.

•

Spy Hop – launch their Tech Liberation Project to

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provide free computers and eqiuipment to ensure equal access to the technology and tools our kids need for future success. •

Wasatch Community Garden – support for the Youth and School Garden Program that served over 1,000 youth and families in 2020.

RETURN THE LOVE Nothing feels better than giving love away! But for the second year in a row, Mark Miller Subaru was able to #ReturntheLove to one lucky person! That’s because every customer who purchased or leased a new Subaru from mark Miller Subaru during the Share the Love Event was entered into a drawing to have three years of payments forgiving (up to $10,800). Congratulations to Sarah Moore who attended our virtual drawing on April 1, 2021 and was picked as our lucky winner!

Mark Miller Subaru is proud to have made the largest Share the Love donation in America!

N UZ ZL E S & C O.

$52,022 F I T TO R EC OV E R

$48,447 SPY H O P SHARE THE LOVE CHARITY BINGO From November 23-December 19, 2020, we played our Share the Love Charity Bingo with the public for some safe, indoor fun and learned about our four hometown charity partners. Participants followed us on social media for daily posts that quizzed, challenged, and instructed them through a virtual game of bingo. At the end of the game, everyone who completed their bingo card was entered to win some fun holiday prizes.

$42,781 WASATCH C O M M UN I T Y GA R DE NS

$40,835 TOTA L D O N ATE D :

$184,085

MAR K M I L L E R S U BA RU ’S

Principles of Love When it comes to being part of the traditional dealership stigma, we’re not afraid to do things differently. We know that these principles keep us on track to help our customers not only get into the car they want, but have a great time doing it and leave with a feeling of satisfaction and trust.

Promise Price

Give Back

Love The Earth

We’re proud to be Utah’s only Negotiation Free Subaru Retailer! With Promise Price everyone at Mark Miller Subaru gets an upfront, competitive, and transparent price right from the beginning. So instead of spending hours negotiating a fair price, we give it to you from the start!

Through the Subaru Love Promise, we commit to giving back to our community, regardless of whether it’s good for the bottom line.

Subaru owners love the great outdoors, and Mark Miller Subaru is committed to preserving it.

TRADE-IN GUARANTEE – WE BUY EVEN IF YOU DON’T In the unlikely event you aren’t able to find the perfect car at Mark Miller Subaru, you can have peace of mind knowing that you’ll still get a great offer on your trade. NON-COMMISSIONED SALES STAFF Our sales staff is dedicated to helping find the car that’s right for you. We are committed to a no pressure sales experience. (48 HR) MONEY-BACK GUARANTEE Within 2 business days of purchasing your new car, if you decide it wasn’t everything you hoped for, bring it back. No questions asked. PAGE

WE BELIEVE IN GIVING BACK TO THE COMMUNITY That’s why we’ve donated over $2 million dollars to charity. MARK MILLER SUBARU WAS HONORED to receive Utah’s “Best of State” awards for Individual Humanitarian and Corporate Philanthropy in 2017. SUBARU OF AMERICA LOVES US TOO! We were recently named Subaru’s Love Promise Retailer of the Year. We were the only Subaru Retailer in the United States to hold this distinguished honor in 2018!

WE CARE WHAT HAPPENS WITH OUR COMMUNITY AND ENVIRONMENT. In addition to our many green initiatives, Mark Miller Subaru is Utah’s only Subaru Retailer harvesting energy from the sun to power our dealerships! MARK MILLER SUBARU, IN PARTNERSHIP with Tree Utah, has planted nearly 20,000 trees along the Wasatch Front! “HOME IS WHERE THE HAWK IS!” We’re proud partners of HawkWatch Int. and, through this partnership, have built hundreds of Nesting Boxes for the American Kestrel. By monitoring the Kestrel, we can monitor the overall health of our precious ecosystem.

Be a Home-Away From Home

Treat Everyone Like Family

Mark Miller Subaru is not only a safe place to shop, it’s a fun place to visit, eat, service, and play for our team members, guests and their dogs.

Nothing is more important to us than creating meaningful, life-long relationships with our team members, guests and their dogs.

CAFÉ

WE’RE PROUD TO BE UTAH’S ONLY SUBARU RETAILER WITH A FULLY STAFFED CONCIERGE TEAM.

We’re proud to be Utah’s only Subaru retailer with fullservice cafés at both Mark Miller Subaru locations. And as always, our café’s offer healthy lunch and snack specials every day and coffee, soda, and bottled water are always on the house! DISCOVERY GATEWAY CHILDREN’S EXHIBITS Kids should enjoy their time visiting Mark Miller Subaru! That’s why we’ve partnered with Discovery Gateway Children’s Museum to create fun places to “Discover the Power of Play” at Mark Miller Subaru! Our miniature museum exhibits offer children opportunities to play and learn while visiting our store. DOG PLAY AREAS Just like you, Mark Miller Subaru Loves Pets! That’s why we’ve built a play area, called “Bleu’s Backyard,” for your furry companions at our Midtown location. Pets are part of our family too, that’s why dogs are always welcome at Mark Miller Subaru!

PRIN CIPLES OF LOVE IN ACTION To keep our customers safe during pandemic times, Mark Miller Subaru opened our Mark Miller Direct (MMD) valet service to all customers, free of charge. Previously, MMD was free to existing customers but required a charge for new customers. But knowing most of our customers, existing or new, were staying home and safe, we felt it was our responsibility to pick up their car for service and leave them with a sanitized loaner. Treating everyone like family is a core concept of our Subaru Love Promise!

In the event you need help with your new Subaru, a member of our Subaru Concierge team will travel to you (your home, office, a grocery store – you name the place, we’ll be there) to help you navigate owning a new Subaru! MARK MILLER SUBARU IS ALSO UTAH’S ONLY SUBARU RETAILER OFFERING A FREE SERVICE VALET AS PART OF OUR MAINTAIN THE LOVE MAINTENANCE PROGRAM. This special program, called Mark Miller Direct, ensures that your schedule doesn’t miss a beat! When the time comes for your car to be serviced, Mark Miller Subaru will send a member of our concierge team to pick-up your car and drop off a loaner. YOU BECOME A MEMBER OF OUR FAMILY WHEN YOU SHOP AT MARK MILLER SUBARU. And as a member of our family, you get all kinds of cool benefits and free stuff! Like free tickets to all the coolest festivals, discounts to movies at the Megaplex, and so much more.

MEET OUR 2021 LOVE PROMISE PARTNERS

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OU R PART NE R

OU R PA RT N E R

SUMMIT LAND CONSERVANCY is the only nonprofit dedicated to saving the open spaces of Park City and the Wasatch Back by protecting local landscapes, including 42 permanent conservation easements on 6,992 acres of land, and 5,000+ acres in the works.

FIT TO RECOVER offers a safe place for people recovering from substance misuse disorder to connect with others through fitness, nutrition, creative expression, and community service projects.

WWW.WESAVELAND.ORG

WWW.FIT2RECOVER.ORG

6,992 ACR E S

80%

O F PR OT EC T E D

1,100

TO NS

OF OPEN SPACE PRESERVED AND PROTECTED ALONG THE WASATCH BACK

AREAS OFFER PUBLIC ACCESS FOR OUTDOOR RECREATION

OF CARBON DIOXIDE SEQUESTERED ANNUALLY

1.6

YE ARS

AVERAGE LENGTH OF TIME CLIENTS USE FIT TO RECOVER SERVICES

HE LPE D MORE T HAN

PEOPLE WITH FIT TO RECOVER’S PROGRAM SINCE 2015

MORE T HAN

INMATES SERVED THROUGH FIT TO RECOVER’S INMATE RECOVERY PROGRAM

57,045

1,700

OU R PART NE R

OU R PA RT N ER

STREET DAWG CREW OF UTAH serves the pets and pet owners of the homeless community and other vulnerable and low-income populations by providing pet food, supplies and medical care, promoting positive and responsible pet ownership, and providing information on low-cost pet resources.

BIG BROTHERS BIG SISTERS OF UTAH works to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Every child has the innate ability to achieve great success given the resources and opportunity.

WWW.STREETDAWGCREW.ORG

WWW.BBBSU.ORG

M OR E T H AN

POUNDS OF FOOD DISTRIBUTED MONTHLY

M OR E T H AN

PETS RECEIVE FREE FOOD AND VET CARE MONTHLY

3,550 300

M OR E T H AN

320

PAGE

ONLY

1 IN 3 100%

LESS LIKELY TO ENGAGE IN RISKY BEHAVIORS WITH MENTORSHIP

93%

REPORT INCREASED SOCIAL ACCEPTANCE WITH MENTORSHIP

OF LIT T LE S

FREE VACCINATIONS AND SPAY/NEUTERS DISTRIBUTED IN 2020

KIDS WILL GROW UP WITH A CARING AND CONSISTENT MENTOR

OF LIT T LE S

OU R PART NE R

OU R PA RT N ER

DISCOVERY GATEWAY inspires children of all ages and abilities to imagine, discover, and connect with their world to make a difference. Exhibits and daily programs offer visitors hours of interactive learning, and science outreach programs travel to school districts throughout the state to take informal learning into classrooms.

THE MALINOIS FOUNDATION provides service dogs and training to Veterans and Americans in need with both physical and/or mental impairments. Through their efforts, they aim to educate communities to the importance and effectiveness of service animals.

WWW.DISCOVERYGATEWAY.ORG

WWW.THEMALINOISFOUNDATION.ORG

409,643

AND ADULTS SERVED ANNUALLY

CH I L DR E N

35,111

VE T E RANS

RECEIVE FREE ADMISSION ANNUALLY

CH I L DR E N

25,086 M USE U M

VISITS BY SCHOOL CHILDREN ANUALLY

70%

DIE EACH DAY BY SUICIDE. SERVICE ANIMALS CAN HELP LARGELY REDUCE THIS NUMBER.

WHO NEED SERVICE ANIMALS CAN’T AFFORD THEM.

OF PEOPLE

20,000

D OLLARS

THE AVERAGE COST OF A SERVICE ANIMAL

OU R PART NE R

WESTMINSTER is a private, non-profit, accredited, and comprehensive liberal arts college in Salt Lake City, Utah. THE OFFICE OF DIVERSITY, EQUITY & INCLUSION assists the Westminster College community in creating a healthy and inclusive campus and culture.

WWW.WESTMINSTERCOLLEGE.EDU

M OR E T H AN

75%

TH E R E A R E

M OR E T H AN

20 YRS

4-YEAR GRADUATION RATE FOR FIRST-GEN STUDENTS IN LEGACY PROGRMAS (PROVIDING SCHOLARSHIPS TO LOW-INCOME AND UNDERREPRESENTED STUDENTS)

STUDENT DIVERSITY AND INCLUSION CENTER AFFINITY GROUPS

OF BASTION DIVERSITY LECTURE SERIES

Through our Love Promise program, Mark Miller Subaru partners with local nonprofits to build lasting relationships that allow us to be a positive force in our community. These are annual partnerships that align with one of our core Love Promise pillars. We leverage our reach and Subaru resources to support our charity partners and promote their work. It’s our aim to spread the Love Promise as far as possible, which is why we host an open application period each fall for partners in the following year. Applicants must align with one of our Love Promise pillars, be an established 501(c)3 organization, and submit their application during the open enrollment period. Learn more about our Love Promise program and access our application link at: WWW.MARKMILLERSUBARU.COM

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2 0 2 0 LOVE PROMISE PA RT N E R OU TCOMES SUBARU LOVES THE EARTH - PG. 17 SUBARU LOVES PETS - PG. 19 SUBARU LOVES LEARNING - PG. 21 MARK MILLER SUBARU LOVES VETERANS - PG. 23 SUBARU LOVES TO CARE - PG. 25 SUBARU LOVES TO HELP - PG. 27 MARK MILLER SUBARU LOVES DIVERSITY - PG. 29

2020 OUTCOMES Loving the environment means more than loving the great outdoors. It means working to preserve it.

SUMMER CAMP IN A BOX During the summer of 2020, Wasatch Community Gardens hosted an 11-week “Summer Camp in a Box” program to serve families that would normally participate in their in-person summer camps or summer Parent Garden Club events. Boxes contained fresh produce, hands-on educational activities, crafts, and healthy snack recipes. Mark Miller Subaru partners with Wasatch Community Gardens to sponsor some of the 523 Summer Camp in a Box packages distributed. Visit www.wasatchgardens. org to find resources on growing your perfect organic garden.

JORDAN RIVER TRAIL CLEANUP Fit to Recover and Mark Miller Subaru hosted a community service day for over 50 volunteers who helped clean up the Jordan River Trail by collecting trash and pulling invasive weed species. The part of the tail we focused on was round the new Three Creek Confluence Park, now open to the public.

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DIVERTING WRAPPING PAPER FROM LANDFILLS For the second year, Mark Miller Subaru collected wrapping paper waste after the holiday season for proper recycling. Salt Lake County residents filled up a 30 yard roll-off container, equivalent to about 180 13-gallon (kitchen size) trash bags, helping divert 2,340 gallons worth of used wrapping paper from our local landfills. After unwrapping Christmas presents and seeing the mounds of paper in our living rooms, people really want to do the right thing and recycle it, but with all the tape and ribbons and bows, used wrapping paper isn’t the easiest to recycle. Thanks to everyone who joined us in recycling their wrapping paper and being good environmental stewards!

DIVERTING E-WASTE FROM OUR LANDFILLS Mark Miller Subaru partnered with Recycle Utah to host a free E-Waste Collection Event on October 3, 2020. More than 100 Summit County residents dropped off 2,000 pounds of electronics, which were recycled and diverted from our local landfill. Did you know that e-waste represents 2% of America’s trash in landfills but it equals 70% of overall toxic waste. Do you part and properly recycle your electronics and hazardous waste. Learn more about Recycle Utah at www.recycleutah.org.

2020 OUTCOMES Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

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NO FUR UNFED EVENT No one should have to decide between feeding themselves or feeding their pets, but when the pandemic hit and thousands of people lost their jobs, that’s exactly what happened. Mark Miller Subaru worked with our Loves Pets partner Nuzzles & Co. to host our No FUR unfed event. Together we distributed over 1,000 pounds of pet food, cat litter, and supplies to people in need. To help accommodate homebound older adults with pets, we made a donation to the Meals on Wheels Pets Plus program, donating $1,500 in cash, 300 pounds of pet food and supplies, and several gallons of hand sanitizer and 150 N95 masks for their delivery volunteers. Suba Bleu Miller got to hang out with his friend Shireen Ghorbani of the Salt Lake County Council to spread love and support for all of our FURiends.

SUBARU LOVES PETS MONTH Mark Miller Subaru celebrated Subaru Loves Pets month in October by partnering with Nuzzles & Co. and donating $200 each day to cover the adoption fees of 62 homeless pets, making a total donation of $6,200. We also hosted a free adoption event at our South Towne location on National Make a Dog’s Day, October 22, finding an additional 16 pets their forever homes. The event was much smaller due to COVID restrictions in the fall, but we came together to offer a safe adoption event outdoors and find loving homes for homeless pets.

2020 OUTCOMES It’s our goal to make the pursuit of knowledge available to as many minds as possible.

MILL CREEK ELEMENTARY VOLUNTEERING Did you know that less than 44% of Granite School District students are at grade level competency? While the gap between a student’s grade level and competency level widens every year, it is expected to grow more rapidly this year as a result of the pandemic. It’s because of this that Mark Miller Subaru employees have been volunteering their time to mentor elementary and jr. high math students for more than three years to help them reach grade level competency. To accommodate virtual learning, we used the iReady math tutorial program to help 3rd grade students at Mill Creek Elementary get caught up to grade level proficiency. It’s part of our commitment to helping ensure this gap doesn’t grow as part of our Subaru Loves Learning commitment to community.

WEST SIDE COMMUNITIES LOVE TO LEARN

FREE ACTIVITY BOOKLET Arts and museum centers were acutely affected by the pandemic since hands-on exhibits and groups are major vector points, but thanks to their creativity and dedication to learning many have been providing online workshops, classes, and other virtual ways of engagement. Mark Miller Subaru worked with Discovery Gateway to create a new Activity Booklet with STEM-based activities for kids and families to do at home. You can pick one up at the kid’s play area at either Mark Miller Subaru store, next to the Mark Miller Subaru Ascent Exhibit at Discovery Gateway, or available for download at markmillersubaru.com. COMING SOON: New Discovery Gateway Kids Areas at Mark Miller Subaru Midtown and South Towne

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Partners in the Park (PIP) is a multi-week summer program designed to bring University of Utah faculty, staff, students, community partner organizations, and west side residents together in local neighborhood parks. Last year they altered the program due to COVID-19 to be Partners in the Park(ing) Lot to provide critical resources such as food, cleaning supplies, COVID education, medications, and kids activities to our west side communities. Mark Miller Subaru partnered with Spy Hop and contributed blank flipbooks to encourage creativity and self-expression. The Tiny Book of Big Stories is our invitation to animate your dreams!

2020 OUTCOMES They served us, and it’s our turn to serve them. We’re committed to supporting the brave men and women of the US Armed Forces.

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SERVICE DOGS SAVE LIVES Blaine is one of the many veteran clients who received a service dog from The Malinois Foundation last year, one sponsored by Mark Miller Subaru. Blaine’s unit flew to Kuwait at the beginning of 2005 and drove across the border to Iraq to take over a Forward Operating Base and relieve the previous unit. Once in the country, the unit took over Abu Ghraib prison and Blaine became a prison guard, either guarding people inside or guarding the outside against attack. The unit also had the only morgue in the area and had constant deliveries of corpses they would search before letting them enter. Blaine’s unit was under constant attack from either small arms fire or mortars and had a constant 24-hour security detail. The unit lost 13 good soldiers that year, a long year full of great memories and heartbreaking losses. When Blaine left the Army, he got a dog that never left his side. He didn’t realize the positive effects of his special canine until she passed away in December 2019, sending him into a tailspin. That’s when Blain contacted the Malinois Foundation and got placed with his service dog, Justy (named after the vintage Subaru model). Justy is now living her best life with her best friend, serving as a PTSD service dog for Blaine.

STORIES FROM OUR VETERANS WALL Mark Miller Subaru designed a new recognition wall for The Malinois Foundation to highlight the stories of their Veteran clients. The “Stories from our Veterans” wall features all of the Veterans and their service dog placement stories, including the service dogs paid for by Mark Miller Subaru contributions. From the bottom of our hearts, we thank all of our Veterans for their service and sacrifice.

A HERO LIVES HERE To celebrate Veterans Day 2020 and express gratitude to all our heroes, we partnered with The Malinois Foundation to place over 80 “A Hero Lives Here” signs in veteran’s yards throughout Salt Lake County and surrounding areas. After taking online registrations from friends and family members, we snuck out at night on the eve of Veterans Day to place the signs and surprise our local veterans. We cannot say it enough--thank you for your service!

2020 OUTCOMES We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

GRIEF SUPPORT POP-UP After the memorial mural was created in the Granit District area, The Sharing Place and Mark Miller Subaru hosted a Grief Support Pop-up for visitors of the memorial to leave prayer flags and talk through grief support with The Sharing Place staff. There is no right or wrong way to grieve, but there are healthy ways to deal with the grieving process. If you or someone you know is struggling with grief, contact the free SAMHSA’s National Helpline 24/7/365 at 1-800662-HELP. Visit The Sharing Place website at www. thesharingplace.org to learn more about their grief support groups and services for youth and families.

BLANKETS FOR HOMELESS In recognition of National Homeless Youth Awareness Month this past November, Subaru of America donated 50,000 blankets to homeless shelters across the country, and locally Mark Miller Subaru donated 160 blankets to the Volunteers of America, Utah Youth Resource Center. Earlier that day, staff from our sister store Mark Miller Toyota volunteered to cook breakfast for the youth. The Miller Family exemplifies how uniting for a common cause is the most powerful thing we can do as community neighbors to support one another during hard times!

MASKS & HAND SANITIZER & DISINFECTANT, OH MY! Keeping our community safe is top priority for Mark Miller Subaru during the pandemic, which is why we distributed over 10,000 units of PPE and multiple gallons of hand sanitizer and disinfectant to those most in need. During the month of June 2020, we placed a bottle of hand sanitizer in the car of every service customer as a “thank you” and “keep safe” gift. Later in the midst of winter 2021, we started giving our Subaru masks to all Mark Miller Direct customers as a reminder of how serious we take mask wearing in their cars as we conduct pick up and delivers during service appointments. Small gestures that go a long way to instill confidence, trust, and safety for our customers and community! PAGE

2020 OUTCOMES In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

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MEMBERSHIPS TO RECOVERY The ways in which the pandemic effected our community are wide, far reaching, and ongoing. Several clients at Fit to Recover (FTR) lost their job and were unable to afford their monthly memberships, already priced very low. Without access to FTR’s community center, the risk for relapsing back into substance misuse was a very real concern, and FTR was in no financial position to offer everyone free memberships. As a small way of helping, Mark Miller Subaru sponsored 10 rotating memberships, so that clients needing to access the center could stop by and use one of our membership scholarships. It was a reminder how a lending hand today can be a new life for someone tomorrow. Flip to our “Love Promise Stories” section to read a story from one of these scholarship recipients.

HELPING KEEP FOOD ON THE TABLE DURING THE PANDEMIC At Mark Miller Subaru, we believe in helping our local community in which we live, work and play, not because it helps our bottom line but because it’s the right thing to do. Helping others is central to our Love Promise, and it’s one more reason why Subaru is more than a car company. When COVID-19 pandemic swept across the country, Subaru of America and local retailers jumped into action to help those most affected. In April 2020, Subaru donated 50 million meals to Feeding America and food banks across the nation, including 620,000 meals to the Utah Food Bank. When the second wave hit in the winter, Subaru renewed their support for local communities and donated an additional 100 million meals, including 450,000 meals from Mark Miller Subaru to benefit the Utah Food Bank. We also held a staff food collection drive to donate an additional 100 meals. Over the course of the pandemic, the Utah Food Bank saw a 113% increase in their services, so this help could not have come at a better time for our neighbors in need.

2020 OUTCOMES Diversity, equity, and inclusion are core to our culture. It drives how we make decisions and how we treat each other as humans. From our employees to our customers and community, we value each unique story by creating the space for belonging and by working toward a more just world where everyone is celebrated as equal.

CELEBRATING NATIONAL COMING OUT DAY Each year on October 11, the LGBT community celebrates National Coming Out Day to support people to “come out of the closet” and be proud of who you are! The Utah Pride Center celebrated the 32nd annual National Coming Out Day in 2020 with the Utah Pride Road Rally. The public event attracted 400 cars and thousands of viewers as community members dressed up in their favorite Pride colors and decorated their cars to “drag” Main Street with their family and friends. Mark Miller Subaru sponsored the event and cheered on participants as they drove down the Road Rally corridor. Thirty-two years ago, on the anniversary of the National March on Washington for Lesbian and Gay Rights, we first observed National Coming Out Day as a reminder that one of our most basic tools is the power of coming out. One out of every two Americans has someone close to them who is gay or lesbian. For transgender people, that number is only one in 10.

THE BLM MOVEMENT OF 2020 2020 will go down in history for many reasons, one of which was the impassioned growth of the Black Lives Matter movement and protests after the unfortunate deaths of many of our black community members. It was, and continues to be, a time for action. Mark Miller Subaru made a decision to publicly support the movement and donated $55,000 to various social justice organizations within two weeks. You can read the full Love Promise story in this Annual Report.

Missed the Road Rally? Watch the recap video on our website under the Love Promise page.

WOMEN OF MARK MILLER SUBARU HONOR WOMEN’S EQUALITY DAY Women’s rights groups across the country celebrated in 2020. The year marked the 100th anniversary of the Nineteenth Amendment, granting all citizens the right to vote regardless of sex. To honor this centennial occasion, Mark Miller Subaru made a $2,020 donation to the League of Women Voters of Utah on Women’s Equality Day and hosted online giveaways. Although we know there is still much work to be done, this was a time to reflect and honor how far we have progressed. Several of our staff members shared what women’s equality means to them, watch the video on our Facebook page! PAGE

LOV E PR O M ISE STO R I E S

A Highlight of Our MARK in 2020 Subaru retailers across the nation and the individuals and groups with which we partner submit Love Promise stories that exemplify the Love Promise Community Commitment. Each month, Subaru of America, Inc. selects two of the most inspiring stories to nationally recognize. Here are a couple of our recent highlights (to view all of Mark Miller Subaru’s Love Promise stories, visit markmillersubaru.com).

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LOV E PRO M ISE STO R I E S

Elevating black voices because

#BlackLivesMatter As someone who was born with the unfair advantage of White privilege, I’ve never had to worry about another person trampling on my rights because of the way I speak or the way I look. It’s recognizing this privilege that reminds me of how important it is to advocate for the rights of individuals who don’t yet have the same rights and privileges I possess every day. The killings of George Floyd in Minnesota, Ahmaud Arbery in Georgia and Breonna Taylor in Kentucky are harsh reminders of the dangers that Black Americans face by simply living their everyday lives. Our world should be a place where people don’t have to worry about their right to life being taken away from them because of the color of their skin. Everyone needs to work harder and with greater intention to ensure that our Black neighbors feel welcome, respected, cared for, and protected. Utah, and everywhere else in America, needs to become a more welcoming and inclusive place. A place where every human, regardless of race, feels safe enough to raise a family and live a comfortable life. Business owners, myself included, must do a better job of emphasizing diversity in our companies. We need to do more to encourage the

advancement of our Black neighbors by providing them with greater opportunities inside our businesses and throughout the community. While Mark Miller Subaru has long championed diversity and inclusion, I know that, like many others, we can do better. I promise you that we will do better. That starts now. I’m honored to announce that Mark Miller Subaru announced a $5,000.00 challenge grant to our community in support of both the national and local ACLU Affiliates. We offered to match dollar-fordollar for any donation made to the ACLU to help support the Civil Liberties of the Black community in Utah and throughout the Country. As soon as this was announced, a Mark Miller Subaru customer reached out to me personally and generously offered to ‘match our match’ which led to a total of more than $15,000.00 donated to the ACLU in less than 5-days! We were also proud to join Subaru of America following the completion of this Community Challenge by also donating $10,000.00 from Mark Miller Subaru Midtown to the Equal Justice Initiative, and an additional $10,000.00 from Mark Miller Subaru South Towne to the Southern Poverty Law Center’s Teaching Tolerance Project. In total, and with the generous support of Subaru of America, Mark Miller Subaru and our local community generated more than $55,000.00 (in less than two-weeks!) towards raising the voices of America’s Black community. As the Reverend Dr. Martin Luther King Jr. once said: “we cannot walk alone.” To those who are scared and are hurting, please know that Mark Miller Subaru sees you, we hear you, and we grieve with you. Please never forget that Mark Miller Subaru is here to walk alongside you. We always have been and we always will be.In Solidarity,

- JEFF MILLER

LOV E PRO M ISE STO R I E S

Love Heals All, Including Renezmae This is a story of love, fear, heartache, overcoming, and gratitude. This is our story of our daughter Ren and the fight for her life. This is a story of love, fear, heartache, overcoming, and gratitude. This is our story of our daughter Ren and the fight for her life. My family lives in Pocatello, ID, and in October of 2014 my wife, Michelle and I went in for an ultrasound for our expected daughter. Fear struck when the tech said something did not look right. This news led to the first of many, many trips to Primary Children’s Hospital in Salt Lake City--the best pediatrics specialty hospital in the region. To our dismay, our daughter was diagnosed was dilated cardiomyopathy (DMC). We were told she would be born with an enlarged heart and would likely need a heart transplant within a year. Heartache struck. We were beyond devasted, our daughter, not yet born, was already slated for major heart surgery. Ren was born on October 16, 2014, where upon she was whisked away to Primary Children’s NICU in a bubble with tubes and monitors. Far away from our family and friends, we took shelter at the Children’s Hospital as this would be home for the next couple months. Michelle and I researched and studied so that we were prepared as parents to

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take care of Ren for the short time we expected to have with her. Ren was finally released to go home with 24/7 oxygen support and a cabinet full of medications. It was challenging, but we were back in Pocatello and Ren was finally home with her two brothers! Over the next year we took frequent trips to Primary Children’s. She started overcoming her condition and was about to be released from oxygen and medications until she got rhinovirus. She eventually recovered and no longer needed oxygen, but the doctors had more bad news. We were told that her heart was no longer improving and the virus exacerbated the situation. Ren needed on-going monitoring and inevitable heart transplant because she had one of the most acute conditions of DMC the doctors had seen. The next five years were full of love, family, and prayers. Ren got to live life as a little girl and do all of the things healthy kids do— she learned to swim, sing and dance, and went on roller coasters and camping trips. One night in January 2020, Michelle noticed a change in her breathing pattern as she slept. Before we knew it, we were back in the familiar setting of the emergency room. We were told her heart was failing and we were preparing for the worst. She was finally listed for heart transplant. It’s at this point in the story where Ronald McDonald House Charities (RMHC) and Mark Miller Subaru came into our lives. Ren had three open heart surgeries over the next three months, was intubated for 17 days, and had a RVAD (right ventricular assisted device) and a LVAD (basically a portable pump that is inserted into the heart to help pump blood). We became full-time residents of RMHC, and because of the COVID-19 pandemic they had to give us off-site housing. That meant multiple trips from the house to the hospital each day. Money was tight, but luckily RMHC gave us a free Subaru rental vehicle through the support of Mark Miller Subaru so that my wife and I could be there for our daughter while still trying to keep our family together. We cannot thank Mark Miller Subaru enough for their support; without it, life would have been utterly chaotic while juggling life with two boys in Pocatello and a sick daughter in a Salt Lake City hospital. Many long and solitary months passed by until finally in January 2021 we got the call—a compatible heart transplant became available. Everything with the transplant went textbook perfect and recovery time was unheard of. No child should have to go through what our little Ren has experienced these past five years, but our love prevailed.

LOV E PRO M ISE STO R I E S

Suba Bleu’s Clues “Love Promise” Scavengar Hunt During a normal summer, Mark Miller Subaru would be active and busy outdoors supporting all sorts of community and cultural events, festivals, and other public activities. But this has been no normal summer. In an effort to stay active in our community with our Love Promise charity partners and help draw attention to their incredible work and need for public support, Mark Miller Subaru hosted a community scavenger hunt. Suba Bleu Miller is Mark Miller Subaru’s “Love Promise Ambassador.” Together, he teamed up with all six of our Love Promise charity partners to host our Suba Bleu’s Clues “Love Promise” Scavenger Hunt. Twelve questions took participants online and outdoors, with half the answers found on the respective organization’s website and the other half found at the GPS coordinates provided at registration. For each question answered correctly, participants received one entry into our gift outdoors-themed grand prize drawing. Thanks to

everyone who participated, and to the below individuals who left these heartwarming notes in their answer forms. “Both of my boys are diagnosed as Highly Gifted Autistic kids, and while there are difficulties and benefits to anything that separates each of us from anybody else, it is difficult for Mom and Dad to find any activity that they both “fall for”. Your scavenger hunt was great. Now I have to come up with another one myself.” “My girlfriend and I have been cooped up all summer with COVID-19. We made a date night out of the scavenger hunt. We took our bikes out to all the GPS points for some exercise. It was a lot of fun learning about all of these cool non-profits. Thanks for all you do, Mark Miller Subaru.” “Although we didn’t get outdoors to answer those questions, my kids loved going onto the non-profit websites and learning about their work as they answered those six questions. Bravo on creating a fun event during these crazy times.” Mark Miller Subaru’s 2020 Love Promise charity partners that helped make this a fun, successful, and safe event include Subaru Loves Pets: Nuzzles & Co., Subaru Loves the Earth: Wasatch Community Gardens, Subaru Loves to Help: Fit to Recover, Subaru Loves Learning: Spy Hop, Subaru Loves to Care: The Sharing Place, and Subaru Loves Veterans: The Malinois Foundation. Visit their websites to learn more about each organization and see how you can support their important work.

MMS In The News 51 Wasatch Front Businesses Call for More Water Conservation FOX NEWS, JUNE 14, 2021 More than 50 Wasatch Front businesses, as well as the Utah Rivers Council, are asking Utah’s governor and legislature to do more to conserve water. “They need to do far more from a conservation standpoint,” said Steve Schmit, owner of Western Rivers Flyfisher. “We need to do something and we hope the governor is more aggressive, and the state overall has done very little from a conservation standpoint.” In a letter to the governor, the 51 businesses ask for a 2% reduction in water usage per year.

“We have a lot of outdoorsy customers and they are out there,” owner Jeff Miller said. “And they are on the lakes and up in these mountains and they are seeing these rivers.” The Subaru dealer is already doing a lot to conserve water and energy. From solar panels and xeriscaping to a recycled-water car wash, Miller says he is happy so many businesses signed the letter. “It’s heartening to see that others feel the same way that we do,” Miller said.

An Excellent Equation for Success THE MILLCREEK CITY JOURNAL, MARCH 2021

Wasatch Touring also signed the letter.

Mark Miller Subaru is in the second semester of a volunteer project, tutoring third-grade math students at Mill Creek Elementary School. The first semester started with a partnership with the United Way, but this semester they have taken it on as their own with Marketing and Guest Relations Director Mike Aguilar leading the effort to help students reach grade level math competency.

“The levels of the rivers and the reservoirs that we love to play and explore and recreate in have been going down,” said Co-owner Dylan Timmer. “It’s definitely coming to a point where it’s going to take kind of a rallying cry for this.”Another business calling for water conservation is Mark Miller Subaru.

Aguilar said that the effort comes from Mark Miller’s “commitment to making a difference in the lives of others”’ and desire to help struggling children in our community. ‘”If there is one thing people should know about Mark Miller is that he has a huge heart,” Aguilar said.

“We need water,” Schmit said. “Not just the trout that we fish for in our streams but also for water quality, I mean it all trickles down to us eventually.”

Mark Miller Subaru employees are using Zoom to help tutor several dozen students with the goal of getting them caught up and proficient in math for future success. The tutors start with a Kahoot quiz each day to engage the students and get their attention before breaking into “tutoring teams” using an iReady math tutoring program. Mill Creek Elementary, a Title I school, maintains a commitment as their mission states, “Every Student - Every Day - Every Opportunity,” to foster academic growth for each student. Tutoring through this kind of

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individualized and small group attention not only increases math comprehension and learning strategies, but can boost students’ confidence and approach to getting help in the future. According to the Utah Education and Network (UEN), Utah Grade 3 mathematics focuses on four critical areas, “developing understanding of multiplication and division and strategies for multiplication and division within 100, developing understanding of fractions, especially unit fractions, developing understanding of the structure of rectangular arrays and of area, and describing and analyzing two-dimensional shapes.” As an added incentive for students to stay motivated and do well on their iReady lessons, Mark Miller Subaru gives them a “Suba Bleu Buck” for each lesson they pass to collect and redeem at their “stores” that are set up to have fun and educational games and prizes. They held a Christmas store, Valentine’s Day store, and will hold another store at the end of the semester. Bleu, the dog pictured “Watching these kids grasp a new concept in mathematics is something truly remarkable. Not just because they’ve learned something new, but because. they are gaining confidence knowing that they can do anything if they put their mind to it including, but not limited to, a challenging math problem.” on the “Suba Bleu Bucks,’” is a mixed-breed dog adopted by Mark Miller Subaru and has the role of “Love Promise Ambassador” greeting customers and offering comfort and joy to all. Aguilar said he would not change the experience of working alongside Miller and other Subaru employees helping the students at Mill Creek Elementary for anything.

Mark Miller Subaru is giving the gift of transportation FOX NEWS, MAY 12, 2020 Due to the COVID-19 pandemic,Ronald McDonald House Charities made the tough decision to suspend their communal living model and instead found safe, separate temporary housing for pediatric patient families with high acuity children. However, that left many families with no means of transportation to get to and from Primary Children’s Hospital. Mark Miller Subaru heard about this and quickly moved to offer Subaru loaners to families in need. Mark Miller Subaru is also donating PPE face masks to all of the Ronald McDonald House employees who are interacting with patients and the public to ensure staff remain safe and healthy while providing thee critical services. This is one of the first things Mark Miller Subaru’s new General Manager and Chief Executive Officer did. Jeff Miller bought his dad out, after Mark Miler was in the automotive industry for 45 years. Jeff Miller now marks the fourth generation of the Miller family businesses that started in the early 1900’s.

W E LC OME TO

BLEU’S CORNER PAGE

What Has Suba Bleu Been Up To? As Mark Miller Subaru’s “Love Promise Ambassador”, Suba Bleu Miller keeps busy working with our Love Promise charity partners and other local non-profits to help strengthen our community and make the world a better place. Check out what Bleu has been up to. BLEU ’S N E ST I N G BOX Bleu partnered with HawkWatch International two years ago to install a bird box on-site at our Midtown store. This box was part of their America Kestrel Study, and while we have yet to see a Kestrel in the box, Bleu’s Nesting Box was occupied for a second year by a pair of European Starlings. These are not native birds to North America, but monitoring invasive species still provides valuable data to the scientists. HawkWatch hosted a virtual “Birds in Our Backyard” presentation to help our customers learn more about common birds, invasive species, and the environment we all share. Watch the presentation on our YouTube channel.

KE ST R E L EGG S

EU ROPEA N STA RLIN G EGGS

Random Acts of Kindness One of Bleu’s favorite activities is to pay it forward by providing random acts of kindness in our community. If you provide random acts of kindness, tag us on social media so we can share your stories.

Supporting RMHC

Nothing feels better than reciprocating love among friends. A compliment, cup of coffee or just a daily check-in, it’s the small things that add up. Bleu and his bestie Ollie, Chief PAWSitivity Officer at Ronald McDonald House Charities, exchange Valentine’s treats at The Park That Love Built.

Love Promise Partners: Random Acts of Kindness

As Mark Miller Subaru’s Love Promise Ambassador, Bleu is preparing to deliver our welcome baskets to our new 2021 Love Promise partners. He always says the best part of this job is working paw-in-paw with our charity partners. Work Hard Play Hard

After a long week of work and play, Bleu treated himself to a bath at the Pet Spawt. Sometimes we need a ‘treat yo’ self day’ for sanity sake, and so we can focus on treating others with love too.

Eating Local

What better way to celebrate National Waffle Day than supporting our friends at Flourish Bakery. NOMNOM. Flourish is a bakery with a cause to building better people through the opportunity to begin again.

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Teaching Others

Bleu takes time to train his minions how to love, be cute, and do good in our community. Mark Miller Subaru staff hand out mini Bleus to kids who visit our stores.

Employee Recognition

Bleu celebrated National Receptionist Day by delivering flowers to our front desk crew. We love our receptions as much as they love us!

Love Promise Partners: Random Act of Kindness

Not everyone knows how much Bleu loves his Sci-Fi. May the Fourth Be With You is one of his favorite holidays, and who better to celebrate with than his friends at Clark Plantarium.

Spreading Love to Everyone

There is no better time to give a compliment to a stranger than on World Compliment Day. Bleu took to social media to tell everyone what beautiful unicorns they were that day, and everyday! Bleu’s challenge to you—offer a sincere and organic compliment once a week to help brighten someone’s day! Love Promise Partners: Random Act of Kindness

Santa asked Bleu for some help, so he visited his friend Arrow at The Malinois Foundation to deliver some Subaru dog toys to all the amazing Service Canines partnered with local Veterans.

WA N T M O R E U PDATES FROM BLEU ?

Be sure to follow him on Social Media Facebook @SubaBleu Instagram @SubaBleuMiller

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Subaru Product Lineup THE ALL-NEW, MORE POWERFUL

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2021 SU BA RU CROSSTR EK STARTING AT $22,245

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2021 SU BA RU FORESTER STARTING AT $24,795

THE ALL-NEW, WILDERNESS EDITION

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2022 SU BA RU OU TBACK STARTING AT $26,945

THE ALL-NEW, ONYX EDITION

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2022 SU BA RU ASCENT STARTING AT $32,295

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2022 SU BA RU LEGACY STARTING AT $22,995

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2022 SU BA RU IM PR EZA STARTING AT $18,795

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MEET TH E A LL- NEW

2022 Subaru Outback Wilderness Edition PAGE 45

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2021 SU BA RU WR X STARTING AT $27,495

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2022 SU BA RU BRZ STARTING AT $28,845

COMING IN 2022 - THE ALL-NEW

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2023 SU BA RU SOLTER R A

LOVE IS OUT THERE

2021 Subaru Crosstrek Engineered for a long, interesting life, the 2021 Crosstrek journey goes on and on, as 97% of Subaru vehicles sold in the last 10 years are still on the road today.

RI G HT-SIZED COMPACT S U V W IT H SPACIOUS CARGO AR EA The 2021 Crosstrek provides a surprisingly spacious interior with up to 121.6 cubic feet of interior volume – more than Toyota C-HR, Hyundai Kona, or Nissan Rogue Sport – in a compact SUV that remains agile and conveniently sized. A wide rear gate opening makes bigger gear easier to load. With 60/40-split flat-folding rear seatbacks, you can fit three in the back with both rear seatbacks up, or fold a seat down for extra cargo space. PAGE

NEW 2 .5 - L IT E R DIR ECT- INJ ECT IO N S U BARU BOX E R E N GIN E The 2021 Crosstrek features a newly available 2.5-liter direct-injection SUBARU BOXER engine that delivers abundant torque and increases output to 182 hp[3] – while still reaching up to 34 MPG**. That increased power makes your weekday highway driving more fun and gives you even more off-road performance for your weekend adventures.

CR OSST R E K SP O RT The all-new 2021 Crosstrek Sport pushes the up-for-anything Crosstrek spirit even further with unique design elements like the exterior aggressive grille and wheel arch moldings, gunmetal finish exterior accents and dark gray wheels, and the available exclusive Plasma Yellow Pearl paint; interior adventure-ready waterrepellent StarTex® upholstery with yellow contrast stitching and yellow accent trim.

THE SUV FOR ALL YOU LOVE

2021 Subaru Forester The 2021 Subaru Forester boasts a spacious cabin with lots of user-friendly tech and a robust suite of safety systems, as well as great fuel economy and a comfortable ride.

STA N DA RD EYESIGHT® DR I V ER ASSIST TECHNOLOGY The 2021 Forester features standard EyeSight Driver Assist Technology with automatic Pre-Collision Braking. EyeSight includes Advanced Adaptive Cruise Control with Lane Centering[4], which can take some of the stress out of driving by helping with steering, braking, and throttle control — both in daily traffic and on long road trips. It also features Lane Departure Prevention, which can help you steer back into your lane.

S U BARU DR IV E R F O CUS™ DISTR AC T IO N MIT IGAT IO N SYST E M The DriverFocus system is like having an attentive co-pilot along for the ride, available to give a helpful alert if a driver becomes distracted or drowsy. For added convenience, DriverFocus can also recognize up to five different drivers and remember their preferences, including seat position, climate settings, and outside mirror position.

A L L -A R OUN D AWARE N E SS A suite of safety technologies is available on the 2021 Forester to help protect you and your passengers. The Blind-Spot Detection system warns you with a visual indicator in each side mirror if it senses a vehicle in your blind spots. Rear CrossTraffic Alert helps warn you of traffic approaching from the side as you are backing up, and a standard Rear-Vision Camera enhances visibility when reversing. And with available Reverse Automatic Braking, your vehicle can even stop itself to help avoid objects behind you.

GO WHERE LOVE TAKES YOU

2022 Subaru Outback Wilderness The Subaru Outback has been synonymous with adventure for over a quarter century. The legendary SUV has helped our customers navigate through everyday life as well as the road less travelled. For 2022, we plan on helping them go farther than ever before with the debut of the most rugged and capable Outback in history. Ladies and gentlemen, we are excited to announce the 2022 Outback Wilderness Edition!

EVE N MORE GO-EVERY W H ER E CA PA BILITY

2 .4-L I TE R T UR BO CH A R GE D S UBA RU BOX ER ® E N GIN E

STA N DA R D 1 1 .6 - INCH TOUCHSCR E E N

All-weather, go-anywhere capability of standard Symmetrical All-Wheel Drive while still delivering on efficiency, with an elevated 9.5 inches of ground clearance, standard front skid plates, all-terrain tires, upgraded suspension, and standard dual function X-MODE.

Standard turbocharged SUBARU BOXER® engine is more powerful — it delivers 260 horsepower, 277 pound-feet of torque, with 3,500 pounds of towing capacity — and more advanced, with new Auto Start-Stop Technology for even better mileage around town.

Stunning big-screen interface makes it easy and intuitive to customize entertainment options and delivers seamless control of the standard Apple CarPlay® and Android Auto™ integration.

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LOVE IS NOW BIGGER THAN EVER

2022 Subaru Ascent Onyx The family-sized 2022 Ascent Onyx Edition gives you more of everything: three rows of flexible seating for seven or eight passengers, standard Symmetrical All-Wheel Drive and up to 5,000 pounds of towing capacity. All this with a stylish new blacked out color scheme, with black badging and wheels added to all Onyx Edition packages.

SPACI OUS, COMFORTABL E I N TE RIOR FOR 7 OR 8 PASSEN GERS With a choice of seven- or eightpassenger configurations and seating designed for versatility, the Ascent can adapt to almost any combination of people and up to 86.5 cubic feet of cargo.

1 9 C U P A N D BOT T L E H O L DE RS A spacious, comfortable interior with room for 7 or 8 passengers, optional second-row captain’s chairs and 19 cup and bottle holders, everyone’s beverage is secure and close at hand.

5,000- P OUN D TOWI N G CA PACI T Y The Ascent offers the most towing capacity of any Subaru vehicle ever, along with an available Class III trailer hitch, 277 lb-ft of torque and a wide selection of racking accessories, you can bring along all the gear you’ll need for all the places you’ll be able to go.

LOVE, FOR ALL THE RIGHT REASONS

2022 Subaru Legacy The all-new 2022 Subaru Legacy is completely redesigned, inside and out, for extra comfort, style, and passenger space — making the 2022 Legacy the most comfortable ever. Plus, it’s the quietest cabin of any Legacy we’ve ever made.

C O MPLETELY UPGRADED I NT E RIOR A 10-way power-adjustable driver’s seat with two-position memory function and a new power passenger seat with height adjustment are available to ensure optimal comfort is just a touch away.

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BU I LT-I N W I- F I H OTSP OT C ONNECT IV IT Y With built-in Wi-Fi capability, all your passengers can be entertained on every trip, streaming and sharing their favorite content online using the 4G LTE Wi-Fi hotspot. From the moment you start your Legacy, up to eight devices can connect.

A DVA N CE D V ISIBILI T Y Every 2022 Legacy features LED headlights for a bright, clear view of the road ahead. With available Steering Responsive Headlights, which actively track in the direction of a turn to enhance visibility. Standard High Beam Assist can automatically switch the headlights between the high and low settings.

MORE THAN A CAR. IT’S A SUBARU.

2022 Subaru Impreza Built for your next adventure. The road to your new Impreza begins with a single decision — sleek sedan or versatile 5-door. With standard Symmetrical All-Wheel Drive on both, your choice of destinations is endless.

SE DA N AND 5-DOOR BODY STYLE S

1 5 2-H P DIR ECT- INJ ECT IO N S UBA RU BOXER ® E N GIN E

Everyone’s journey is different. That’s why the Impreza gives you the choice between a stylish sedan and a sporty 5-door.

Drawn from more than 50 years of intelligent performance, the unique SUBARU BOXER® engine has pistons that move side to side, canceling out each other’s vibrations so it can run more smoothly and efficiently, while delivering maximum fuel-efficiency with up to 36 MPG of highway driving.

H A R MA N K A R DO N ® PRE M I UM AUDIO The Harman Kardon premium audio system captures detail-rich acoustics through enhanced sound control and superior high sound output. At the heart of the system lies a high-performance 8-Channel, class-D amplifier pumping out 432 equivalent watts of power.

THE BEST-HANDLING, BEST-PERFORMING, WRX. EVER.

2021 Subaru WRX

Prepare yourself for the best-handling WRX and WRX STI yet. With the perfect mix of performance-engineered power and precision-tuned steering, you’ll never want to let go.

PERFORMANCE PACKAGE WRX Premium offers an available Performance Package, including Recaro® performance-design front seats for extra comfort and stability during spirited driving, and race-bred Brembo® front and rear performance brakes.

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TRACK-TUNED SUSPENSION The high-performance track-tuned suspension on the WRX features aggressive spring and damper rates, large front and rear anti-roll bars, and wide summer tires for tremendous grip and control. The double-wishbone rear suspension with pillow ball bushings enables flat cornering while the rigid unibody with reinforced suspension mounting points creates the ideal platform for the best-handling WRX ever.

VEHICLE DYNAMICS CONTROL WITH ACTIVE TORQUE VECTORING Vehicle Dynamics Control (VDC) with Active Torque Vectoring sharpens cornering response for tighter lines through every turn. It actively reduces understeer so the apex of every corner is just an easy turn of the wheel away.

FOR YOUR EVERY ACTION, AN IMMEDIATE REACTION.

2022 Subaru BRZ

Built for ultra-quick responsiveness, the 2022 BRZ is uniquely designed with the heart of a Subaru and soul of a sports car.

RETUNED, TRACK-TESTED SUSPENSION Subaru engineers retuned the MacPherson struts in front and the multi-link rear suspension to improve the famed BRZ cornering even further, including widening the rear track for improved dynamics and reinforcing the suspension mounting points for increased performance.

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UPGRADED HIGHPERFORMANCE WHEELS, TIRES, AND BRAKES With larger 18-inch alloy wheels and Michelin Pilot Sport 4 tires, you can count on the 2022 BRZ to hold fast, even on tricky curves, and give you precise control and confident grip in both wet and dry conditions. The BRZ braking system has been revised and upgraded for

ALL-NEW 2.4-LITER DIRECT-INJECTION SUBARU BOXER ENGINE The 2022 BRZ features an all-new, larger, 2.4-liter direct-injection SUBARU BOXER engine producing 228 horsepower and 15% more torque – at 184 pound-feet – for improved acceleration out of every corner and that classic BOXER growl.

The All-New 2023 Subaru Solterra Coming in 2022! The next generation of Subaru SUV capability has a name: Solterra. The 2023 Subaru Solterra is built on the e-Subaru Global Platform, a new allelectric vehicle architecture. The Solterra EV brings the Subaru brand’s trusted reliability, state-of-the-art safety technology, and legendary allwheel-drive engineering to an environmentally responsible all-electric SUV. The Subaru Solterra electric SUV is scheduled to go on sale in 2022.

It’s a great feeling to be able to explore nature without leaving an impact. We all want to do our part for the world and for those we love. As a true zero-emissions vehicle, the Subaru Solterra lets you do both. Subaru is the largest corporate donor to the National Park Foundation, ensuring adventure and exploration for generations to come.

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Our most technologically advanced Subaru yet. Solterra is quiet, spacious and comfortably equipped with all the cabin technology you need for a modern SUV.

Subaru Solterra: The first EV SUV that is Subaru off-road and all-weather capable. Standard Symmetrical All-Wheel Drive and plenty of ground clearance make it ready for your adventures.

Employee Of The Year Awards Mark Miller Subaru has seven Core Values which help guide our behaviors, decisions, and actions as a retailer and as individual employees. Each year our staff nominate their fellow co-workers for our annual Love Promise Employee of the Year awards to recognize those individuals who embody our Core Values and go above and beyond to help out staff and customers. The Kaizen Innovative Employee of the Year is awarded to two employees annually whose innovative ideas have made Mark Miller Subaru a better place for our employees, customers, and community. In addition to these peer-nominated awards, one employee annually is selected for the distinguished Mark Miller Award. This award, which is our most prestigious honor, is bestowed upon one employee individually selected by members of the Miller Family themselves.

M A R K M I L L E R AWA RD

Jeanine Moon CHIEF FINANCIAL OFFICER 32 YEARS

LOVE PR O M ISE M A N AGER OF THE YEA R

Pete Phillbrook SOUTH TOWNE SALES MANAGER 18 YEARS

LOV E PR O M ISE EM PLOYEE OF THE YEA R SOU TH TOWNE

Abbey Haynes

SOUTH TOWNE CONCIERGE MEMBER 3 YEARS

LOVE PR O M ISE EM PLOYEE OF THE YEA R M IDTOWN

Tom Francis MIDTOWN SERVICE ADVISOR 35 YEARS

K A I ZE N E M PLOYEE OF THE YEA R M IDTOWN

Josh Betts SERVICE MANAGER 1 YEAR

K A I ZE N E M PLOYEE OF THE YEA R SOU TH TOWNE

Alex Kuhn CRM DIRECTOR 8 YEARS

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Staff Anniversaries and Retirements On June 12, 2020 we said farewell to friend and colleague, Bob McCord. Bob was with Mark Miller Subaru for seven years and retired from our Midtown store as a Product Specialist. Bob has a big heart and always carried a bright smile, which served him well as our Chairman of the MMS Cares committee, our employee

5 -YEA R A N N IVERSARY

MANU E L MOCT E ZUMA BILLY GAH AN JOSE NAVARRO-AR ANCI BI A JE F F E RY ST IE RINGER ST E V E N TOBIASSON TONY SORIA MADE LYN BE LNAP BE N RE U LING ROBE RT BE ASLIN ANT H ONY SWE NSO N MIKE CORT E Z NAT HAN WARRE N MICH AE L AG U ILAR

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PE T E R KU H N CODY BLAT T JON PHIZACKLE A IAN F E NNING

assistance program that grants funds to employees in need of special assistance. We will miss you Bob, and you will always have a friend (many of them) here at Mark Miller Subaru! Mark Miller Subaru is a special place because of the amazing employees we consider family. In 2020 we recognized Bob McCord on his work anniversary, and want to thank him for his on-going dedication and hard work.

15-YEA R A DA M EVA NS 25 -YEA R CHRIS KOPECK Y 30-YEA R

SH E LLE Y RU LE JE ANINE MOON

35-YEA R

TOM F RANCIS

My Subaru Is... Subaru Owners are Diverse and we’re Seeking to Share Their Unique Experiences & Stories These are the diverse faces and stories of Mark Miller Subaru customers. Each car we sell helps create a unique perspective, and we are excited to share some of them with you. Our Subaru experiences may be different, but our Subaru LOVE is very much the same! Share your story at MySubaruIs.com MI D TOWN 3535 S State Street, Salt Lake City, UT 84115 (801) 268-3734 | markmillersubarumidtown.com SOUTH TOWNE 10920 S State St, Sandy, UT 84070 (801) 553-5200 | markmillersubarusouthtowne.com

IM PACT REPORT CHECK OUT THE GREATER IMPACT OF SUBARU OF AMERICA, INC. AND RETAILERS ACROSS THE UNITED STATES BY SCANNING THIS QR CODE TO READ THROUGH SUBARU OF AMERICA’S 2020 IMPACT REPORT.